RISCO’s installer support service has been expanded with the growth of its technical training program, as it strives to provide security installers with the opportunity to boost their expertise and learn how to increase the efficiency and cost-effectiveness of their commercial and residential projects.
technical team expansion
The company has increased both the size of its team and the accessibility of its training.
The expanded technical and training department provides installers including professional and accredited firms delivering multi-site Grade 3 commercial projects with free, bespoke, face-to-face technical training at their premises, at the company’s UK headquarters in Greater Manchester, and also at branches of ADI Global Distribution, with who RISCO signed a national distribution agreement earlier in 2023.
David Berry
Des O’Meara was recently promoted to the new position following five years as a technical support
As part of the development, David Berry joins the manufacturer and distributor of cloud-based security solutions as technical support and training engineer, bringing with him over 10 years experience of in the security sector.
Arriving at RISCO from Walker Fire (UK) where he provided technical support, David has also held roles at Keyways Security Systems and Southern and Northern Monitoring Services.
He works alongside a second technical support and training engineer, Des O’Meara, who was recently promoted to the new position following five years as a technical support helpdesk engineer and has a wealth of engineering knowledge, gained at ADT and SPIE.
Training program
Alongside sales engineer Glyn Riley, Des and David take responsibility for delivering RISCO’s ambitious training program. The wider technical team provides additional expertise: UK and Ireland technical and training manager Mark Earp and product support specialist, Chris Denton have both worked for the company for over 15 years.
The group is aided by the company’s apprentice technical support technicians, Mehedi Hussain and Ricardo Butler, who were appointed last summer to provide first-line, UK-based installer assistance.
Installer support package
The managers work directly with installers, gaining insight into their pain points and evolving requirements
The team works closely with RISCO’s commercial department, which saw the addition of four new regional sales managers.
The managers work directly with installers, gaining insight into their pain points and evolving requirements, ensuring that they are catered for with bespoke solutions drawing on RISCO’s product and service portfolio. RISCO’s wider installer support package also includes training webinars and videos.
Easy training access
RISCO’s UK and Ireland Managing Director, Mark Taylor, said, “RISCO is committed to meeting exactly the needs of UK and Ireland installers. The expansion of our technical and training team and access to ADI’s branch network will make it easier than ever before for them to access our training, become experts in our award-winning products, and learn how to deliver projects more efficiently and cost-effectively."
He adds, "We look forward to welcoming significant numbers of UK and Ireland installers to our training events in 2023.”
Wired, wireless, and hybrid solutions
RISCO supplies a range of innovative, high-quality wired, wireless, and hybrid solutions, including the LightSYS+ scalable hybrid intruder alarm system for commercial and high-end residential projects.
A concise product portfolio facilitates the security of supply and next-day delivery of orders placed online or by phone.
Cloud-based security systems
A technological pioneer, the company was established in 1978 and was the first to introduce cloud-based security systems to the UK and Ireland markets; its iRISCO app was the first available globally.
RISCO’s technical and training team will be on hand to meet installers on stand 4/E100 at The Security Event.
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