Remote monitoring security applications
Access control has become a central component for the safety and security strategies of today's schools, and due to the complicated threats and challenges these facilities face, a school's access control technology must be innovative and intelligent enough to ensure comprehensive protection. The education sector is a gateway to the future for young people all over the world. But to assure this passage, schools must guarantee their students safety as well as their education. One such example of...
Security installation specialist Vision Security Services installed Vanderbilt’s ACT365, a cloud-based access control and video management system, at Work.Life, a co-working and private offices facility in London Fields, east London. ACT365 solution was implemented late in the construction stage, as initially, the client had used a conventional system, before realizing late-on the benefits available from cloud management. Essentially, the client needed unified management of access points...
Founded in 1871, Fulton County School System is the fourth largest school district in Georgia, United States. It consists of 101 schools and administrative support buildings, including 67 elementary schools, 19 middle schools, 17 high schools and eight charter organizations. Fulton’s mission is to provide a safe and secure environment for its more than 96,000 students and more than 12,000 full-time employees. To help enhance safety Search Technology at more than 100 schools, Fulton has in...
VMS software and IP products from Hikvision, a supplier of innovative video surveillance products and solutions, are now being used by the Government of Gujarat Directorate of Technical Education (DTE), to protect and administer education facilities and services across Western India. A government organization that provides qualitative and higher level technical training for students from a diverse mix of financial and social backgrounds, the Directorate of Technical Education’s (DTE) goal...
Public safety and the protection of property initiatives led the city of Mankato, Minnesota to deploy a city-wide IP-based video surveillance system. Founded in 1852, the city is the seat of Blue Earth County. It encompasses 18.26 square miles of land and water, and supports a population of about 41,000 (2015 US census estimate). Home to a variety of natural landmarks and higher educational institutes, Mankato provides a dynamic lifestyle for its citizens all year round. Surveillance For Key Co...
Trust and track record are vital attributes in any locking system designed for critical infrastructure. French water utility Eau de Valence set themselves a challenge upgrading an old-fashioned mechanical locking system. They demanded access control that could manage multiple and dispersed utility sites; perform reliably outdoors in any weather; and log and monitor all system users from a single control point. CLIQ® key-based access control technology from ASSA ABLOY was the solution. PROTE...
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organize each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognizable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 10053 Seagate develops computer drives and storage to store the world’s data from consumer to client specialized drives (i.e. surveillance optimized drives) to the enterprise. Q: What Was The First Year Your Company Exhibited At ISC West? 2014 Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? We meet customers, use digital marketing, and display eco-system partnerships in our booth. Q: How Do You Quantify Your Success At ISC West? Our success is based on relationship building with new and existing customers and lead generation. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West is definitely one of the biggest shows in US, where all the industry professionals, system integrators and dealers converge. The attendees are a highly knowledgeable base with expertise in security and surveillance – making it a great place to have conversations with customers and partners alike.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organizations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analog to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organized, and know which organizations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have traveled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organizations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organize each year? The activities we organize outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organize an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
Booth number: 18037 Hikvision will showcase a wide-range of its video surveillance solutions and security products such as its DarkFighterX dual-sensor with patented bi-spectral fusion technology for low light color imaging; thermal technology for critical perimeter applications, as well as preventive maintenance through temperature alarming and fire detection; specialty solutions for vertical markets including retail, education, gaming and commercial real estate with tailored products and valuable business intelligence analytics; TurboHD (HD over coax) for high resolution video using existing cabling; PanoVu and multi-sensor cameras. We will also feature Hikvision’s central management system, HikCentral, which provides a highly-scalable, reliable, and efficient centralized system management. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience? Hikvision has exhibited at ISC West since 2006. Our presence has grown considerably since then. Each year we showcase Hikvision’s latest technologies and the evolution of the brand through ad campaigns: “Heartbeat of Security” (2016), “Art of Video Surveillance” (2017), and “Achieve Extraordinary” (2018). At ISC West, Hikvision enjoys re-connecting with existing customers and developing new partnerships. Over the years, Hikvision has demonstrated growth and strength within the industry and will continue to support its partners through the dedicated workforce that makes up Hikvision North America. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The strategy is simple. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners. With our latest products displayed at our booth and our team of product managers, vertical-market leaders, and other technical gurus readily available in one place, it’s a great opportunity to connect with our current and future partners. Of course, we also have one-on-one client meetings in our meeting rooms throughout the show. And, we also host interactive experiences including trivia games, product demonstrations, and other technical presentations at the Thought Theater in our booth. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Hikvision quantifies its success with a variety of metrics including traffic throughout the booth, attendance at educational sessions we host, the number of meetings we conduct with customers, and responses from our sales team on the engagement with integrators and end users after the show. We also measure the feedback we receive from our advertising campaigns whether it’s through our signage at the show or coverage in publications. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners, and end users. We consider it a fun way for us to say thank you to our valued partners in a casual setting. We’re also an enthusiastic sponsor of the Mission 500 Security 5/2K. Hikvision is fielding a running team, and we’ve begun our fundraising in earnest. Corporate social responsibility is part of our DNA at Hikvision, and the Security 5/2K is a wonderful way to join with our security industry colleagues to make a difference in kids’ lives and give back. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? Hikvision attends a variety of important conferences and trade shows throughout the year, but ISC West is the big show that attracts international attendees that everyone looks forward to. We wouldn’t miss it.
Edge devices (and edge computing) are the future. Although, this does seem a little cliché, it is the truth. The edge computing industry is growing as quickly as technology can support it and it looks like we will need it to. IoT Global Market The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 according to a recent Forbes article titled, “10 Charts That Will Challenge Your Perspective of IoT’s growth”. IoT devices are not the only edge devices we have to deal with as the total number of connected edge devices includes the likes of devices like security devices, phones, sensors, retail sales devices, and industrial and home automation devices. The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 The sheer number of devices begins to bring thoughts of possible security and bandwidth implications into perspective. The amount of data that will need to be passed and processed with all of these devices will be massive. There needs to be consideration taken by all business owners and automation engineers into how this amount of data and processing will be conducted. Ever-Expanding Edge Devices Market As the number of edge devices in the marketplace and their use among consumers and businesses rises, the need to be able to handle the data from all of these devices is no longer going to be suitable for central server architectures. We are talking about hundreds of billions and even trillions of devices. According to IHS Markit researchers’ study, there were 245 million CCTV cameras worldwide. One has to imagine there are at least 25% of that many access control devices (61.25 million devices) based on a $344 million market cap also calculated by IHS Markit’s researchers. If all the other edge devices mentioned earlier are considered then one can see that trying to route them all through servers for processing is going to start to become difficult if it hasn’t already, -which arguably it already has, as is evidenced by the popularity of cloud-based solutions amongst those businesses that already use a lot of edge devices or are processing a lot of information on a constant basis. Cloud Computing The question is whether cloud computing the most effective and efficient solution as the IoT industry grows The question is this; is cloud computing the most effective and efficient solution as the IoT industry grows and the amount of edge devices becomes so numerous? My belief is that it is not. Taking the example of a $399 USD device that is just larger than the size of a pack of cards and runs a CPU benchmarked at the same level as a mid-size desktop. This device has 8GB RAM and 64GB EMMC built-in and a GPU that can comfortably support a 4K signal at 60Hz with support for NVMe SSDs for add-on storage. This would have been unbelievable five years ago. As the price of edge computing goes down, which it has done in a dramatic way over the last 10 years (as can be seen with my recent purchase), the price to maintain a central server that can perform the processing required for all of the new devices being introduced to the world (due to the low cost of entry for edge device manufacturers) becomes more expensive. This introduces the guarantee that there will be a point where it will be less expensive for businesses, and consumers alike, to do the bulk of their processing at the edge as opposed to in central server architectures. Cloud computing is now being overtaken by edge computing, the method of processing data at the edge of the network in the devices themselves Edge Computing There are a plethora of articles discussing and detailing the opposition between the two sides of the computing technology coin, cloud computing and edge computing. The gist of it is that “cloud computing” was the hot new buzzword three years ago and is now being overtaken by “edge computing.” The truth is that cloud computing is a central server architecture hosted at someone else’s location. Edge computing is going to be a necessary development in the technology industry Edge computing is the method of processing data at the edge of the network (in the devices themselves) and allowing for less resources required at a central location. There is certainly a use case for both, however the shift to edge computing amongst the general public and small to mid-sized businesses will not be a surprise to those players, who have been paying attention. One article titled, “Next Big Thing In Cloud Computing Puts Amazon And Its Peers On The Edge” by Investor’s Business Daily takes the stance that edge computing is going to completely displace centralized cloud computing and even coins the phrase, “Cloud computing, decentralized” to explain edge computing. It speaks for the stance that most experts in technology seem to be taking, including Amazon Web Services’ VP of Technology, Marco Argenti according to the same article. We know that edge computing is going to be a necessary development in the technology industry, and it is happening as I write this, and quickly at that. Cost Efficiency Of Edge Processing As time goes on, the intersection between the prices of network bandwidth, edge processing and maintaining super powerful central servers will cause edge processing to be the most efficient and cost-effective way to maintain a scalable network in any environment, including datacenters. Owning a central server or utilizing edge computing become the better options As it currently stands, most residential users can only achieve a 1Gbps WAN (internet) connection, and small to medium-sized business can’t get much more but seem to get much less, based on my personal experience. When more than 1Gbps needs to be processed, cloud computing becomes very expensive at which point, owning a central server or utilizing edge computing become the better options. Then you look a total cost of ownership and when the cost of edge computing is less expensive than the cost of maintaining central server architectures, edge computing becomes the single best option. So, I’ll say it again, edge devices (and edge computing) are the future.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase In Revenue For Dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, Connected Smart Locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio Of Home Automation Products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages Of Professional Installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realize they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realize that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling Additional Home Automation Products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labor warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces Connection Instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realize over time. On the other hand, one issue DIYers may recognize right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognizable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not Everyone Is A DIY Customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing Complete And Custom Solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
Artificial intelligence allows machines to do jobs previously done by people. When it comes to security and surveillance, this technology allows cameras and control room equipment to identify a wide range of threats automatically and in real time across hundreds or even thousands of cameras – allowing security teams to take immediate action to protect people and assets. AI Technology And Surveillance Solutions Artificial Intelligence technology built into surveillance solutions help organizations optimize their security Video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some organizations using hundreds or even thousands of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Advanced Artificial Intelligence technology built into surveillance solutions can help organizations overcome this challenge and optimize their security. This means cameras, control-room equipment and back-end infrastructure can now ‘learn’ about potential threats for themselves by recognizing people, vehicles and even behaviors. Detection And Prevention The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial intelligence changes all this by recognizing potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Artificial intelligence solutions can automatically trigger alerts when a person appears in a restricted area For example, artificial Intelligence solutions can automatically trigger alerts when a person appears in a restricted area, or when a vehicle with a blacklisted number plate enters a site. With alerts delivered in real time, teams can identify and react to security threats and protect people and assets more effectively. And because alerts are automated, potential threats are hardly missed or overlooked. How Does Artificial Intelligence Work? Artificial intelligence systems become more intelligent over time, building databases of potential threats and reacting to new events accordingly. This allows systems to ‘think for themselves’ and to alert teams of any suspicious events or people who are caught on camera. Artificial intelligence technologies use advanced algorithms based on Deep Learning to distinguish between different kinds of security events and threats. Technologies incorporated into the Hikvision portfolio include: Facial recognition which allows law enforcement personnel to identify suspects and commercial teams to identify VIP customers in real time. Vehicle identification which can be used to identify vehicle number plates and recognize different types of vehicles (even down to make and model), or to trigger alerts when vehicles enter restricted areas. Perimeter protection which helps organizations to identify real threats by distinguishing people and vehicles from other moving objects and keeping false alarms to a minimum. Business intelligence which employs people counting, queue detection, and heat mapping technologies, so that organizations can enhance operational efficiency by making use of the data report. Increasing Commercial Success Artificial intelligence isn’t just useful for identifying security threats – although this is a key strength of the technology. It can also help organizations increase their competitiveness and commercial success. For example, VIP customers who opt to participate in special marketing promotions or other incentives can be identified so staff can provide the right kind of service at the right time. This gives organizations the opportunity to personalize the service experience, foster loyalty and maximize customer lifetime revenues. Artificial Intelligence can help organizations to better understand customers and meet their needs more effectively In the same way, artificial Intelligence can help organizations to better understand customers and meet their needs more effectively – leading to more commercial opportunities. One feature – called People Counting – allows stores and commercial centers to map footfall at peak times, ensuring that staffing is optimized to meet demand. At the same time, stores can see which areas of the building customers visit most and adjust their merchandising and product positioning accordingly to maximize the sales opportunities. Artificial Intelligence At Hikvision Hikvision’s family of artificial intelligence products include the DeepinView network cameras and DeepinMind NVRs. The products help to tackle security with facial recognition; monitoring and counting of people; and recognition and detection of vehicles, to name a few. These features all depend on artificial intelligence technology to recognize, classify and respond to security threats. This article was written by Hikvision.
The mindset behind a new law to prohibit the use of facial recognition and other security-related technologies by San Francisco police and other city agencies is obvious in the name of the new ordinance: “Stop Secret Surveillance.” Ordinance To Stop Secret Surveillance The San Francisco Board of Supervisors passed the ordinance 8-1 with two abstentions on May 14, and there will be another vote next week before it becomes law. We have an outsize responsibility to regulate the excesses of technology precisely because they are headquartered here" The irony of such a law emanating from northern California, where tech giants promote the use of numerous technologies that arguably infringe on privacy, is not lost on Aaron Peskin, the city supervisor who sponsored the bill. “We have an outsize responsibility to regulate the excesses of technology precisely because they are headquartered here,” he told the New York Times. Regulating Facial Recognition Technology Although the facial recognition aspects of the ordinance have been the most publicized, it also targets a long list of other products and systems. According to the ordinance, "Surveillance Technology" means “any software, electronic device, system utilizing an electronic device, or similar device used, designed, or primarily intended to collect, retain, process, or share audio, electronic, visual, location, thermal, biometric, olfactory or similar information specifically associated with, or capable of being associated with, any individual or group.” Broadly interpreted, that’s a lot of devices. Includes Biometrics, RFID Scanners The ordinance lists some examples such as automatic license plate readers, gunshot detection hardware and services, video and audio monitoring and/or recording equipment, mobile DNA capture technology, radio-frequency ID (RFID) scanners, and biometric software or technology including facial, voice, iris, and gait-recognition software and databases. Among the exceptions listed in the ordinance are physical access control systems, employee identification management systems, and other physical control systems; and police interview rooms, holding cells, and internal security audio/video recording systems. The ordinance ban applies to city departments and agencies, not to the general public and exceptions include physical access control systems, employee identification management systems, and internal security audio/video recording systems Airport Security Not Part Of Ordinance The ban only applies to city departments and agencies, not to private businesses or the general public. Therefore, San Franciscans can continue to use facial recognition technology every day when they unlock their smart phones. And technologies such as facial recognition currently used at the San Francisco airport and ports are not impacted because they are under federal jurisdiction. Furthermore, the San Francisco police department does not currently use facial recognition anyway, although it has been deployed in places such as Las Vegas, Orlando, Boston and New York City. Safeguarding Privacy Of Citizens The ordinance appears to have a goal of avoiding government uses of technologies that can invade individual privacy, seeking to avoid worst-case scenarios such as an existing system in China that uses millions of surveillance cameras to keep close tabs on the Uyghurs, a Muslim minority population. Any new plans to use surveillance technology must be approved by the city government, and any existing uses must be reported and justified by submitting a Surveillance Technology Policy ordinance for approval by the Board of Supervisors within 180 days. Surveillance Technology Policy Banning use of facial recognition just when its capability is being realized is counterproductive But might such a ban on technology uses undermine their potential value as crime-fighting tools just when they are poised to become more valuable than ever? Ed Davis, a former Boston police commissioner, told the New York Times it is “premature to be banning things.” He notes: “This technology is still developing, and as it improves, this could be the answer to a lot of problems we have about securing our communities.” Technology development doesn’t happen in a vacuum and banning uses of facial recognition and other technologies just when their capabilities are being realized is counterproductive. We should be thoughtful, deliberate and transparent in how we embrace new technologies. However, discarding them out-of-hand using emotionally charged words such as “secret surveillance” does not promote the best use of technology to the benefit of everyone.
The Electronic Security Expo (ESX) will be held at the Indiana Convention Center, June 3-6, in Indianapolis. The show focuses exclusively on the electronic security and life safety industry, including companies that service the connected Internet of Things (IoT) space for homes and businesses. The ESX Main Stage will highlight inspirational presentations from motivational speakers, Dr. Rick Rigsby and Kevin Brown. In addition, there will be a founder of a drone security company and an Entrepreneur-in-Residence from Kleiner Perkins for OpenXchange, and a Secret Service agent for the Closing Keynote. Sharing Best Practices And Trends In breakout sessions, colleagues and business thought leaders will share best practices, trends and opportunities that helped their own companies and careers, so that others might replicate their successes or minimize their failures. These sessions are aimed at propelling attendees to reimagine their business models and go-to-market strategies, says George De Marco, Chairman of ESX and Managing Partner for DECO Ventures LLC. Examples of breakout sessions include: CounterPoint Forum – “False Alarm Dispatches - A Real Threat or a Nuisance to the Industry?” “Top 3 Ways to Grow Your Video RMR” “5 Faster, Smarter Ways to Improve Cash Flow” “Artificial Intelligence Real Time Video Monitoring Solutions” Promoting Security Professionals’ Growth Our goal is to develop next-gen methods that deliver industry content and promote professional growth"“Each year, we challenge ourselves to raise the bar of the educational sessions and main stage events,” says De Marco. “One of the ways is introducing new faces and voices for the peer-developed and peer-driven educational sessions that offer best practices and identify trends, opportunities and challenges for industry professionals to consider today and in the future. Our goal is to develop next-gen methods that deliver industry content and promote professional growth as the industry pivots to the future.” New entrants and disruptors are challenging traditional go-to-market strategies, causing traditional companies to rethink how they rise above the noise in a changing competitive landscape and handle new consumer buying behaviours, says De Marco. Exhibitors At ESX Exhibitors that support ESX include Interlogix (Diamond sponsor), Napco (Platinum sponsor), Alula and DMP (Gold sponsor), and ADI, Altronix, Bold Group, Essence, ICT, Quick Response, Resideo, Secura key, Security Central and WeSuite (Silver sponsors). ESX seeks to connect exhibitors with the influencers and decision-makers from companies that represent a cross section of dealers, integrators and monitoring companies in North America. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s impressive convention center. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s convention center “We recognize individuals and companies during the Opening Celebration that help propel the industry forward and at our VIP Event at the Indianapolis Motor Speedway,” says De Marco. “During the day, there are meals around the Main Stage sessions which gather attendees around the table for casual conversation before the presentation begins.” Indianapolis, home of the Indy 500, is a unique location that has a lot to offer the attendees of ESX. A special night at the Indianapolis Motor Speedway will invite a limited number of guests to share great food and drinks, to experience a trip around the track in an official pace car, and to ‘kiss the bricks’, a speedway tradition. Centrally located in the US, Indianapolis is a convenient convention destination for travel, whether flying or driving. Connecting With Peers And Colleagues Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small There are also networking opportunities throughout the week. The Pub Crawl, an attendee favorite, is a night where long-time friends gather, and new friendships are made. “This is where the real conversations happen between peers and colleagues about real problems of running and growing a company, and solutions that can make a difference,” says De Marco. Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small players. This enables professionals to come together to connect with their peers and colleagues, allowing for deep discussions on how to grow their people, revenues and profits, including mentoring opportunities that encourage leadership development, says De Marco. The subject of finding qualified employees is top of mind for almost every industry today, especially the security industry. Sessions that address hiring and managing employees for industry professionals include “Hiring from Outside the Monitoring Industry: Surprising Resources for Great Operators” “Maximize New Employees: Why Onboarding is Critical to Their Success” “5 Tips for Effective Employee Performance Evaluations” Helping Attendees To Reinvent Their Business “Our focus is primarily on the attendee, helping them connect with suppliers, colleagues and opportunities that reimagine their businesses, so they can be stronger competitors,” says De Marco. “If we can provide the right knowledge to inspire or transform the attendees to take meaningful action or implement change that helps them remain relevant, we believe we have succeeded.” There will be an undercurrent of sadness at ESX this year because the industry recently suffered a loss. George Gunning, former CEO of USA Alarm Systems and one of the founding members of ESX, passed away in February. “We would be remiss if we didn’t recognize his contributions and influence on the industry and ESX over the years,” says De Marco. Another founding member of ESX who has passed away is John Murphy, formerly CEO of Vector Security.
Nexkey says its mission is to disrupt the access control market and ‘change the way people experience access to physical places’. The startup is embracing the latest buzzword for access control – frictionless – while also enabling electronic access control for doors currently protected by mechanical locks. The system is simple with only three components – a controller, an electronic replacement lock core, and a smart phone app. The ‘controller’, a combined reader and access control panel, is used to connect to existing electric strikes, mag locks, electronic push bars and other hardware components at the door. It also communicates via Bluetooth with a smart phone credential. Users approach a door, choose the door they want to open in the app, and wait for the app to say ‘unlocked’. Replacing Key Cards And Fobs With App Access rights are customized for each user, and doors can be unlocked remotely to allow a delivery guy or guest to enterThe electronic ‘core’ device can be switched out with existing mechanical lock cores to provide electronic access control in locks such as deadbolts, mortise locks, Euro-cylinders, levers and camlocks. It is compatible with 95 percent of mechanical locks, using a changeable tail piece to adapt to various configurations. The core communicates via Bluetooth with a smart phone credential that links to a cloud system. Users approaching a door open the app, tap the core, and wait for the app to say ‘unlocked’. A Nexkey goal is to ‘replace all keys, key cards and fobs with one app’. The Nexkey app recognizes which ‘key’ goes to which door and reveals the right key as you approach. ‘Keys’ are created and access rights are assigned from a smart phone, using email addresses and phone numbers to verify identity. Temporary codes can be texted for one-time entrance for cleaning crews or contractors. Access rights are customized for each user, and doors can be unlocked remotely to allow a delivery guy or guest to enter the building. The Nexkey Portal provides a snapshot of system operation, who enters which door at what time, and logs that can be reviewed and downloaded for audit reports. Affordable Access Control Systems For SMBs Nexkey is targeting the small- and medium-sized business (SMB) market, basically companies with 20 to 500 employees, which are looking for access control systems that are affordable and easier to manage. The Nexkey controller costs $999, and the core is $499. Monthly fees start at $15 to $29 per month per door, but the prices go down as additional doors are added. Nexkey is targeting the SMB market, which are looking for access control systems that are affordable and easier to manage Larger enterprises tend to want out-of-the-box integration with alarm systems and video, which Nexkey does not offer, so SMB is their “sweet spot,” says Eric Trabold, CEO. There is an API (application programming interface) that integrates with third-party applications. According to Nexkey’s customer surveys, 30 percent of customers say they bought Nexkey to have a simpler access control credential (a smart phone instead of a key, card or fob). Another 30 percent favor simplified management and quick access through the app. Some 17 percent like the ‘unified’ experience to manage shared, single and multiple workspaces using smartphone credentialing and a cloud-based system. Involving Security Dealers And Integrators Nexkey announced a ‘dealer program’ at the recent ISC West trade show in Las Vegas, and interest was highIn the early days, Nexkey looked to work directly with businesses to foster communication and to gain understanding of how the product can best be deployed. Having gained that insight, the ‘next level’ is to engage security dealers and systems integrators to install the system, says Trabold. Nexkey announced a ‘dealer program’ at the recent ISC West trade show in Las Vegas, and interest was high. Trabold says 134 integrators/dealers sought to engage. In coming weeks, the company will be finalizing that program, enhancing the dashboard to enable dealers to manage the system on behalf of their customers, for example. “We will be looking at how we can go from that amazing level of interest to being actively engaged with partners in the channel,” says Trabold. Using NPS To Measure Product Quality Nexkey uses the Net Promoter Score (NPS) as a benchmark for how well the product is accepted in the marketplace. NPS measures the quality of a product by analyzing how likely customers are to recommend it to a friend or colleague. As an example, Apple currently has an NPS of 65%. In comparison, Nexkey has achieved a score of 60 percent, and is looking to improve it even more. “A year from now, we want to get the same positive feedback from our dealer/integrator community,” says Trabold. “That’s the challenge, engaging with partners and scaling the business forward. We still have work to do.”
GRW is one of South Africa’s leading providers of sophisticated road transport trailers; designing, manufacturing and servicing a wide range of bespoke vehicles, each configured to provide a solution to the unique transportation needs of an individual client. GRW has now invested in a state-of-the-art IP CCTV system to protect its premises against unauthorized access and monitor the large, modern production facilities, and is already reaping the benefits from the integration of analytics with the IP cameras. GRW Transport Operations Founded in South Africa in 1996, GRW’s operations have always revolved around the transport of commercial goods. Whether it’s carrying petroleum, chemicals, temperature-controlled perishables, FMCG, pallets or bulk general cargo, the trailers manufactured by GRW are specifically designed to meet the individual transportation requirements of customers throughout Southern Africa, the Middle East, Australia and the UK. All the company’s products emerge from its large, ultra-modern manufacturing complex in Worcester, in South Africa’s Western Cape. As well as housing the extensive production facilities and spare parts department, the facility is also home to GRW Services and GRW Financial Services, which are responsible for worldwide customer care and after-sales contract servicing and the supply of rental units. Surveillance of the perimeter of this large facility and protecting the plant from unauthorized access was a key security concern for the company. However, manned patrols of the perimeter proved ineffective and Sensor Security was tasked with designing a solution that would automate the process of securing the boundary and eliminate the possibility of human error. At the same time, GRW recognized that an intelligent camera infrastructure might enable remote monitoring of the production process and Sensor Security was asked to investigate.Surveillance of the perimeter of this large facility and protecting the plant from unauthorized access was a key security concern for the company Integration Of Analytics With IP Cameras “From the outset we knew that the proposed CCTV system should successfully serve a dual purpose, helping supervisors and managers monitor the workshop operations during opening hours and securing the perimeter 24 hours a day,” says Edmund Casaleggio, Sensor Security’s Sales Executive. “There was also a need to make the combined system as simple and easy to operate as possible, ensuring that operations staff had unrestricted access to the workshop video feeds while not being distracted by the security cameras and vice versa for the security officers, who are best served by complete concentration on securing the premises.” Following extensive consultations with GRW staff, the final design of the dual-purpose system involved a total of 18 Hikvision cameras, eleven on the perimeter and seven in the workshop area, all feeding in to a 32-channel Hikvision NVR at GRW, and to Security Sensor’s control room. “GRW was actively involved in the whole consultation and design process, right from day one, with suggestions on key sites needing monitoring and protecting and information and advice on the flow of work and personnel around the workshop area” continues Edmund Casaleggio. “This was hugely beneficial and one of the main contributory factors in the successful installation. In my experience it is always more challenging, risky even, to install any security-related system without sufficient input and collaboration from the end-user client.” A Smart Perimeter Perimeter patrolling with guards having proved ineffective, GRW was also keen that the introduction of cameras did not mean that an individual would have to be assigned to constantly manage the CCTV system around-the-clock. Therefore, the Hikvision DS-2CD4012F-A Smart 1.3MP low-light box camera was selected to monitor the perimeter of the plant, with active use of the cameras Smart Analytics intrusion flags ensuring that GRW’s security officers and Sensor Security’s control room are pro-actively notified of any unauthorized movement around the premises. According to Edmund Casaleggio, “The integration of analytics with the Smart IP CCTV cameras is a significant added advantage, flagging alarms only when intrusion occurs within the specified range. We do not have to use alarm inputs and outputs to connect passives and actives on the DVR/NVR, which saves significantly on maintenance of the system. It also reduced installation time significantly. What’s more, the accuracy of these Smart cameras with analytics is far better than beams, as long as the cameras are correctly calibrated when installed. In this regard, the Auto Back Focus on these Smart cameras greatly assists the installation technicians to achieve the best possible viewing quality.” As well as the Smart Intrusion Detection, the Hikvision DS-2CD4012F-A also features Smart Codec, Smart Focus, Smart VQD, Smart Face Detection and Smart Audio Detection. They also benefit from 3D DNR and Digital WDR, and the Day & Night IR cut filter allows successful video operation down to 0.001 Lux. Remote Monitoring Of Perimeter And Workshop Seven Hikvision DS-2CD2132-I 3MP Mini Dome Cameras keep watch over all operations in the workshop area, assisting the supervisors and managers to remotely monitor processes on the floor. This process is made much easier and more efficient for these staff due to the integration of the Hikvision DS-9632NI-ST 32-channel NVR with a PC, ensuring that operational staff are only presented with images relevant to the production area.GRW is already reaping the benefits from the integration of analytics with the IP cameras and is set to continue for many years" “The full HD, 1080p real-time video is a huge asset for the supervisory staff and the camera itself, protected within its IP66 vandal-proof housing, has withstood the rigours of a harsh industrial environment really well,” continues Edmund Casaleggio. “True day/night operation thanks to its 30m IR range and Digital WDR and 3D DNR also contribute to the high-quality video at all times.” A Real Success “This newly-installed state-of-the-art IP CCTV system automates the process of protecting GRW’s premises against unauthorized access and monitoring the production facilities while eliminating the possibility of human error,” says Edmund Casaleggio. “GRW is already reaping the benefits from the integration of analytics with the IP cameras and is set to continue for many years. “At the same time, they are benefitting from the user-friendly nature of Hikvision’s technology. This deceptively “simple” platform helps GRW staff to operate the software easily with minimal training while Smart features, such as ABF, aids our technicians to achieve the best possible video quality. “However, the quality of Hikvision’s hardware and software does not come with an unaffordable price tag. In fact, since Hikvision’s iVMS-4200 software allows for the integration of analog and IP cameras free-of-charge, this serves to increase the affordability of their products. What’s more, the free Hikvision software allows the feeds from analog and IP cameras to be integrated on one screen. “In conclusion, Hikvision’s huge range of cameras, NVRs, DVRs and software allows us to propose unitary solutions to their security needs and to more successfully back-up and service the installation over many years. Quite simply, it is easier to provide post-sales service and support with a single, reliable brand.”
A five-acre logistics site in the UK blighted by break-ins and theft of diesel is now being protected by a system that includes a combination of 30 highly reliable detectors from OPTEX, one of the world’s leading detection technology manufacturers. Established in 1995, Intake Transport operates one of the largest fleets on the British road today with one main depot and three satellites around the country. The main depot experienced a number of incidents where diesel was being stolen directly from the tanks of the trucks, most severely over a bank holiday weekend when it was closed for three days. Each vehicle holds at least £600 worth of diesel, and added to the cost of the damage to the bespoke painted vehicles when intruders tried to enter the cabs and steal scrap metal from the trailer, the overall cost to the business ran into many thousands of pounds. OPTEX Intrusion Detection Sensors Eyewatch Security was approached by the Director of Intake Transport for a solution. The system designed by Eyewatch includes 30 OPTEX intrusion detection sensors to provide a layered protection around the site. Five AX infrared beams create a ‘virtual perimeter fence’ around the compound where the trucks are parked; six BX-80 outdoor PIRs provide a curtain of detection to protect the outdoor perimeter along the fence. Ten battery-operated high mount HX-80 sensors provide volumetric detection to secure the approach to the office building; and 25 VX-402 hardwired detectors add additional security at the entrance and around the rest of the site. The extensive system is linked to five cameras that are remotely monitored at Eyewatch’s HQ so that if an intrusion is detected, the incident can be ‘seen’ and responded to. Each of the Intake drivers is given a code to set and unset the system so that they do not cause any false alarms. System Success Richard Burgin, director of Intake Transport: “Since the system was installed, we haven’t had any attempted break-ins and no false alarms either, now that the drivers have become used to the routine. I am incredibly impressed with the reliability of the OPTEX detectors and the peace of mind this has provided us as a business. “Diesel and scrap metal theft has become a prevalent problem nationwide and in Scunthorpe, we are seeing many businesses suffering from similar problems as Intake Transport,” says Dean Bolton, Managing Director of Eyewatch. “We have now installed a top level security system that will protect the compound and all of the valuable trucks within it for many years to come.”
Customer Located in the Meadowlands and part of the MetLife Sports Complex in East Rutherford, New Jersey, MetLife Stadium is home to the New York Football Giants and the New York Jets. The $1.6 billion stadium was financed and built by a joint venture between the two teams, who operate it through the New Meadowlands Stadium Company. The stadium opened in April 2010 and boasts a seating capacity of 82,500, making it one of the NFL's largest stadiums. On February 2, 2014, MetLife Stadium played host to Super Bowl® XLVIII. Challenge MetLife Stadium wanted to replace 26 IP cameras located at the perimeter gates of the stadium and also to deploy 180° panoramic-view cameras in place of the 27 pan-tilt-zoom (PTZ) cameras that covered the exterior perimeter. Given the large crowds they attract, each football game, concert or other event has its share of unique challenges, including monitoring fan conduct, crowd management situations and dealing with medical emergencies. MetLife Stadium's main goal in upgrading its surveillance system was to ensure a safe, secure environment that would contribute to a memorable guest experience. Incident prevention and monitoring were additional key goals of the project. MetLife Stadium staff members are challenged with trying to determine what happened after an incident occurred. There are often various versions and accounts from those involved and from independent witnesses. Clear recorded video is needed to reveal what actually happened. Prior to the new camera system being installed, MetLife Stadium used four PTZ cameras to monitor the seating bowl area and these cameras were only used reactively when an incident came to the attention of the stadium's Command Center. With the new camera system, every seat in the seating bowl is monitored at all times. Being able to have their Command Center personnel go back in time and review everyone’s actions is an extremely valuable investigative tool for stadium security personnel and for public safety agencies. Among the stadium security management team's other goals are to identify and examine objects left behind, monitor security screening procedures, investigate slip-and-fall incidents, observe staff performance and provide surveillance for counter terrorism efforts. Solution Because MetLife Stadium was designed to be a network-controlled building, IP cameras were part of the original design. When it came time to install cameras to cover the seating bowl, IP was the only platform considered, according to Daniel DeLorenzi, Director of Security for MetLife Stadium. "To run an analog system would have been cost-prohibitive due to cabling, and the cables would be single-purpose. If upgrades were necessary, the project would have to be completed all over again," DeLorenzi said. The excellent image quality provided by the Arecont Vision megapixel cameras makes it possible for stadium security to identify individuals DeLorenzi and the rest of MetLife Stadium's security management team turned to Robert McCabe, owner of Corporate Security Services, Inc., located in Edison, N.J., to assist in selecting IP surveillance components and to design and implement the video surveillance solution. After a careful evaluation process, an optimal surveillance solution was built around megapixel imaging technology from Arecont Vision to ensure wide area coverage with extreme detail and to enable forensic zooming on live and recorded video. Corporate Security Services deployed more than 130 Arecont Vision megapixel cameras throughout MetLife Stadium, including MegaVideo® Compact 10-megapixel (MP) cameras located around the bowl of the stadium to provide a view of every seat in every section; SurroundVideo® panoramic 8MP cameras provide 180° coverage of entrances and common areas; and MegaDome® 2 3MP cameras with remote focus and wide dynamic range (WDR) are located in the stadium’s security entrance areas. Arecont Vision WDR cameras provide detailed video where bright and dark images exist in the same scene. The Arecont Vision megapixel cameras are controlled using Genetec Security Center, a unified video management system (VMS) which is monitored by a centralized security command center within the stadium. Arecont Vision worked with Corporate Security Services' designers to provide a layout of the camera locations required to cover the area, which McCabe says helped with the installation. In the end, all the cameras were installed in easily accessible and serviceable locations. Megapixel Benefit Because of the high level of detail it provides, one Arecont Vision SurroundVideo panoramic camera covers the same area as multiple IP VGA resolution cameras. By using Arecont Vision cameras to reduce overall camera counts, MetLife Stadium’s security team was able to achieve its goal of implementing an unobtrusive high-performance video surveillance system. With a reduction in the total number of cameras implemented, the system can be more efficiently managed. MetLife Stadium's policy is to initiate real-time recording 24-hours prior to game day, at which time every camera within the stadium is recorded at its full frame rate. Incidents are recorded prior to, during and for several hours after a game or other event. This allows the security staff to easily search and play back detailed video of any reported incidents from any of the cameras to determine what happened. Because of the high level of detail it provides, one Arecont Vision SurroundVideo panoramic camera covers the same area as multiple IP VGA resolution cameras The excellent image quality provided by the Arecont Vision megapixel cameras makes it possible for stadium security to identify individuals, and the high frame rates allow them to see actions that occur. Additional benefits of the Arecont Vision cameras include Day/Night video capabilities where mechanical infrared (IR) cut filters are used for clear images in low light, H.264 compression to reduce network and storage costs and Power over Ethernet (PoE) to reduce cabling costs. Arecont Vision MegaVideo Compact series box cameras are available in 1.3MP to 10MP resolutions with features that include dual H.264/MJPEG encoding, fast frame rates, privacy masking, pixel binning to increase light sensitivity in 3MP, 5MP and 10MP models, extended motion detection grid, flexible cropping and PoE. They are available in color and Day/Night configurations. SurroundVideo series megapixel cameras from Arecont Vision are all-in-one 180° and 360° panoramic solutions that are available in 8MP, 12MP WDR, 20MP and 40MP resolutions. Housed in environmental rated IP66 domes, the units feature dual H.264/MJPEG encoding, true Day/Night functionality, IR corrected megapixel lenses, privacy masking, extended motion detection, bit rate control, binning mode to increase light sensitivity in 12MP, 20MP and 40MP models, fast image rates and WDR in 12MP models. Arecont Vision MegaDome 2 all-in-one cameras with remote focus and remote zoom are available in 1080p, 3MP, 5MP and 10MP resolutions. Features include an IP66-rated / IK-10 impact-resistant dome chassis with a 3-axis camera gimbal for easy adjustment, dual H.264/MJPEG encoding, integrated megapixel vari-focal lens, optional WDR in 1080p and 3MP models, pixel binning in 3MP, 5MP and 10MP models, total PoE and optional IR illumination, audio functionality and heater kit.
Background Delivering the future of guarding through technology and expertise The emergence of high-tech virtual guarding as a powerful and cost-effective alternative to traditional manned patrol approaches is a direct realization of the promise seen in the industry’s most innovative and high-performing technology. Currently, emergent leaders in the virtual guarding space are those who successfully leverage guarding and security expertise and match it with the right technology to move beyond mere “remote monitoring” to true, comprehensive virtual guarding. The Arizona-based Surveillance Acquisition Response Center (SARC) has quickly staked out a place of leadership in the virtual guarding space—with its exclusive use of highly-trained security professionals with extensive law enforcement, military, and security technology background as operators—to deliver a pro-active guarding solution that leverages critical expertise and carefully cultivated relationships with clients and local law enforcement. This provides a second-to- none virtual guarding experience with an unsurpassed track record. When SARC needed a technology standard to power their virtual guard operations, they turned to IDIS for technology that is as powerful, reliable, and innovative as SARC itself. Challenges Next-generation security requires next-generation technology In the constantly evolving and progressing security market, it’s essential to deliver solutions that deliver a wide range of customizable options for solutions of any size, scope, or circumstance, while also keeping both the installation and user experience streamlined and simple for installers and operators. When selecting a technology standard for their virtual guarding operations, SARC needed simple IP configuration, while maintaining third party IPC support, to accommodate installers who had grown accustomed to analog installation methodologies. Maximizing flexibility to cater to each of their client’s needs was also a priority and any solution had to have surveillance components that were scalable, ONVIF® compliant, and were compatible with a wide range of third party products in order to build off of existing analog installations while still reaping the benefits of HD quality. Finding highest quality solutions with low maintenance requirements and no licensing fees—and resulting lower total cost of ownership for end users—was another requirement for SARC. Solution - IDIS DirectIP IDIS technology as a flexible and powerful force multiplier SARC leverage guarding and security expertise and match it with the right technology to provide comprehensive virtual guarding IDIS technology proved a perfect match for SARC. DirectIP™ is an optimized HD surveillance platform based on an IP framework consisting of a complete range of IP cameras, network video recorders (NVRs), network equipment, and client software, all offered as a complete package or available as individual, optimized components. The simple plug-and-play functionality and automatic network detection of DirectIP made the entire surveillance system quick and easy to set up for SARC’s installer partners, and centralized functionality allowed every IP camera to be installed without the need for individual configuration. The IDIS “future proof” guarantee further met SARC’s needs by guaranteeing backwards compatibility with future IDIS surveillance components, eliminating security vulnerabilities that come with hiccups in future system upgrades. The powerful video management software (VMS) options offered by IDIS also allowed SARC to provide its clients with a flexible and cost effective surveillance virtual guarding solution. IDIS Center is a completely license-free VMS, with no upgrade charges or annual fees, and, for more specific or complicated requirements, IDIS Solution Suite provided a powerful modular functionality, affordably customizable to any user need. Near identical user interfaces between IDIS Center, IDIS Solution Suite, and IDIS Mobile simplified the user experience and reduced training requirements for SARC’s operators, allowing more time for a laser focus on client needs and not wrangling technology. Results And Benefits Industry-leading surveillance technology that delivers for operators and clients alike Partnering with IDIS allows SARC to effectively meet the needs of their clients, decreasing costs while increasing reliability, functionality, and their own operators’ positive user experience. IDIS technology offers a level of simplicity and ease of use that has reduced installation times, decreased training requirements for clients and SARC operators alike, and helped make SARC’s security solutions for clients more affordable over the long term. The uncomplicated, intuitive nature of IDIS technology better allows SARC operators to focus wholly on delivering world-class virtual guarding to their clients. “IDIS understands that each end user is unique and they design the user interface of their applications in a way that just makes sense to use. The applications team at IDIS understands the concept of how important true UX [user experience] is and they apply it to their entire product lineup. IDIS Center and IDIS Solution Suite are so intuitive that we haven‘t had a single client contact us after their initial training for technical support.” said San Kim, Director of Operations, SARC Monitoring.
Customer Buenos Aires is the capital and largest city of Argentina and the second-largest metropolitan area in South America. The city of Buenos Aires is an autonomous district, and the separate province of Buenos Aires is the largest and most populous province in Argentina. Challenge The local governments in Argentina needed a portable mobile solution to monitor and document speed limit violations. Megapixel Solution In a unique integrated solution, Arecont Vision 5-megapixel cameras are used in conjunction with a radar speed gun. The camera's small size and excellent performance provided the perfect imaging solution for this specialised law enforcement application. The system consists of a radar speed gun, a central processing unit (CPU) module, an Arecont Vision AV5115 5-megapixel camera and a laptop computer for programming and monitoring. The CPU controls and administers all functions of the system. The Arecont Vision camera connects to the CPU through an Ethernet connection, and the radar pistol communicates with the CPU via an RS-232 port. When measuring a vehicle’s speed, the CPU analyzes whether the speed is in excess of the speed limit. If it is, the Arecont Vision camera takes a high-resolution digital image of the vehicle for license plate identification and fine processing. The information is then correlated to Argentina’s vehicle registration database and the speed, operator's name, speed limit and location are superimposed on the picture and saved in memory on an SD card housed in the unit. A single SD card can store more than 1,000 files. Local monitoring is performed using a laptop computer, which is connected using a Wi-Fi network. The system also communicates via Wi-Fi to a desktop computer for remote monitoring. The AV5115 camera is part of Arecont Vision's MegaVideo® Compact series of IP cameras. It features H.264/MJPEG dual encoding and up to 32-times the resolution of a VGA camera. Forty of the radar/video speed gun units were built, and the first units have been working uninterrupted since 2009. The handheld radar speed gun system was designed and installed by Dyna Group, Buenos Aires, a customer-oriented company providing high-quality technical and environmental engineering services to its clients, according to Hector H. Zino, manager. Dyna Group's goal is to exceed every client's expectations with outstanding customer service, increased flexibility and greater value, thus optimizing system functionality and improving operation efficiency. Dyna Group specified the Arecont Vision camera for the radar speed gun application in Buenos Aires. Megapixel Benefits The high resolution of the Arecont Vision camera provides clear images for identification and the ability to read license plates. Megapixel-quality images include greater detail at an affordable price. Value drives the market, and less-expensive systems with higher resolution and better system performance provide the best value. During the design phase, several solutions were tried, but the Arecont Vision camera was chosen as the preferred solution because of performance, small size and easy operation. The system has been well received because of the high-resolution of the images and the small size of the complete device. Better images ensure more revenue from speeding fines, which yields return on investment (ROI) for the new system. The radar/video guns have more than paid for themselves based on increased safety and collection of speeding fines. In one block in Buenos Aires, for example, 98 vehicles in one hour were each fined up to $480 for speeding violations. In another example, there were approximately 200 tickets issued in a single four-hour shift. Residents can request police to provide speed controls in their neighborhoods based on concerns about the safety of pedestrians. “The solution has worked well, and Arecont Vision has been responsive to the customer's needs,” says Mr. Zino of Dyna Group. “The Arecont Vision megapixel camera provides a very compact and lightweight product at a reasonable price.”
Milestone Systems, the open platform company in IP video management software (VMS), provided ‘the right stuff’ as the technology for live monitoring with archived recordings when the Los Angeles Police Department (LAPD) needed to supervise every moment during the space shuttle Endeavour’s recent weekend-long journey from the Los Angeles International Airport to its final home at the California Science Center. Traveling to its final destination, the space shuttle Endeavour was slowly paraded through major streets and residential neighborhoods of Los Angeles and Inglewood, California, delivering its final payload to the Samuel Oschin Air and Space Center. With hundreds of thousands of spectators lining the streets during the 12-mile passage, dubbed “Mission 26,” successful delivery of the shuttle and the safety of people and property along the streets were major goals. An effective and flexible monitoring solution was a key tool for completing the two-day trip. As Los Angeles residents and outer space enthusiasts crowded the streets for space shuttle Endeavour’s impressive moving presence, the Los Angeles Police Department relied on strategically placed high-definition (HD) cameras from Axis Communications and Milestone XProtect Professional VMS to ensure the safety of all concerned. Along with the physical presence of security guards, first responders and engineers surrounding Endeavour, the HD network video cameras were temporarily deployed to monitor the event. The Los Angeles Police Department Major Crimes Technical Support Unit installed a series of Axis network cameras that were viewed and archived by the Milestone XProtect software. Milestone video management software enables to view and record in high definition A critical infrastructure wireless mesh IP radio network was the backbone for uninterrupted communications between the cameras and radio nodes for the mobile command center and video display. A wired solution was deemed impractical due to the vast distance between cameras over the planned shuttle route. “We had numerous cameras lining Endeavour’s path, with feeds from three to four devices on our screens at any moment. Milestone allowed us to split multiple views on our monitors, whereas other video products only allow a one-to-one monitor-to-camera solution. Milestone is intuitive and worked very well with our temporary camera setup. We were able to view and record in high definition with a flawless connection,” reported Rich Cowgill, Police Surveillance Specialist for the LAPD Major Crimes Technical Support Unit. The video surveillance solution provided live monitoring with the ability to quickly check archived recordings, to supervise every minute during Endeavour’s transit from the L.A. International Airport to the California Science Center. Cowgill was in the command center, watching the crowds and traffic during Mission 26, constantly in radio contact with the officers guarding Endeavour, in helicopters and the surrounding areas. The entire setup provided the LAPD with optimal situational awareness and response capabilities. Los Angeles regularly hosts events whose temporary nature requires on-the-fly surveillance to ensure the safety of participants and spectators. From championship parades and award shows to protests and political appearances, there are endless scenarios. The Milestone open platform is especially well-suited for this, supporting a wide mix of camera models and unlimited integrations with third-party security solutions – ideal for the LAPD’s changing needs to protect and serve the community in different situations. “Our main objective was to ensure the safety of the residents and visitors lining the streets to watch this momentous event,” summarised Cowgill. “There were so many eyes on the shuttle itself – from officers to responders – who were concerned about the payload. With hundreds of people filling every block, our team was able to walk with the spacecraft’s security, while we had an overhead view of the huge crowd, keeping order.”
Round table discussion
Statistically speaking, incidents of terrorism are unlikely to impact most businesses and institutions. However, the mere possibility of worst-case-scenario attacks is enough to keep security professionals awake at night. Compounding the collective anxiety is the minute-by-minute media coverage when an attack does occur. The immediacy of the shared experience of global tragedy impacts us all – including security system decision-makers. We asked this week’s Expert Panel Roundtable: How is the rise in terrorism impacting the physical security market?
What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new generation” of employees and managers entering the physical security marketplace, and what will be the impact?
ISC West 2019 is in the industry’s rear-view mirror, and what a show it was! The busy three days in April offered a preview of exciting technologies and industry trends for the coming year. We asked this week’s Expert Panel Roundtable: What was the big news at ISC West 2019?