Healthcare security

Hikvision USA Inc., global provider of security hardware equipment and software solutions, donated US$ 15,000 and security equipment to the Team 5 Foundation. All funds raised will allow the Team 5 volunteers to assist with natural disasters and medical deployments. Team 5 is a veteran platinum-rated medical nonprofit organization that deploys volunteers to dangerous and difficult-to-reach areas around the globe to teach medicine to local health practitioners, run free dental and medical clinics, and support communities after a natural disaster. Team 5 also donates medical supplies, solar lights, and clean water units. Part of the World Health Organization, the nonprofit is given special permission to enter areas that others cannot. Hikvision Cutting-Edge Thermal Technology We appreciate the partnership with Hikvision and their monetary and technology contributions to the Team 5 Foundation" “We appreciate the partnership with Hikvision and their monetary and technology contributions to the Team 5 Foundation. Hikvision’s investment will allow us to continue our life-changing campaigns in 2019 and their cutting-edge thermal technology contribution will allow us to be more efficient in our life saving efforts,” said Eric Linder, founder and CEO of Team 5. Hikvision’s gaming business development manager and U.S. Air Force veteran Scott Bartlett is a Team 5 volunteer. “We perform surgeries and provide basic health services for indigenous peoples and educate the tribes on best practices for general healthcare as well as midwife best practices,” he said. Thermal PTZ Camera “At Hikvision we have a saying, 'See Far, Go Further,' and this business philosophy beautifully aligns with the Team 5 organization as a group of dedicated military veterans who are willing to go where other humanitarian organizations will not to help some of the most remote needs on the planet,” said Jeremy Howard, Hikvision vice president of vertical business development. Hikvision also donated a thermal PTZ camera that will be installed on a Team 5 Toyota Quick Response Vehicle, and Hikvision donated a thermal scope for Team 5's online annual silent auction. Hikvision’s Howard announced the donations at the annual Team 5 fundraiser kickoff dinner in Las Vegas.

Agent Video Intelligence announces its seventh annual Channel Partner Awards, honouring members of its Channel Partner Program. This special accolade recognizes six partners for their exceptional partnership and efforts during 2018 in their respective regions. Exanet is the Agent Vi Outstanding Partner of the Year for 2018, recognized for their professionalism in winning deployments such as the Vicente López Safe City project, and other large-scale municipal projects in Argentina. Furthermore, Exanet has shown dedication to joint marketing and promotional efforts of Agent Vi’s on-premise and hosted video analytics solutions. Technical Expertise Exanet is a pioneer in planning, development and implementation of video surveillance solutions This is the second year in a row that Exanet has been given an Agent Vi Channel Partner award. Exanet is a pioneer in planning, development and implementation of video surveillance solutions. With more than 10 years of experience in the security market and a presence in Argentina, Uruguay and Chile, Exanet’s mission is to provide its clients with solutions that add the most value to their business and adapt to their specific needs. G4S Secure Integration has been given the Agent Vi Channel Partner Award for North America for their high levels of technical expertise, close cooperation in marketing and sales to Tier 1 enterprises in North America, and for their commitment to provide Agent Vi’s technologies to their customer base. Cloud Implementation Additionally, G4S is at the forefront of delivering Agent Vi's innoVi solution to the utility market including a large customer-hosted private cloud implementation for a major global utility provider. G4S Secure Integration is a systems integrator who brings innovative, flexible and cost-efficient thinking to the design, construction and maintenance of stand-alone or integrated communication networks and security systems. G4S Secure Integration has designed and deployed thousands of complex security systems for utilities, municipalities, federal, state, local government agencies, healthcare providers, corporations and higher education. G4S Secure Integration has several extended centre of excellence capabilities, including design and engineering, technology and managed services. Risk Prevention TICSA is at the forefront of consolidating infrastructure, experience and knowledge for risk prevention Thousand International Companies has been awarded the Agent Vi Channel Partner Award for Central America & Latin America for remarkable deployment and sales of Agent Vi’s solutions, commitment to promoting and advancing Agent Vi solutions in the Mexican market, and for working closely with Agent Vi to win large contracts, including two government contracts in Mexico in 2018. Thousand International Companies (TICSA) is a professional products and services integrator specializing in the field of security through the application of information and communication technologies. TICSA is at the forefront of consolidating infrastructure, experience and knowledge for risk prevention, that translates into valuable solutions for our clients. Tailored Solutions Axone Systems has received the Agent Vi Channel Partner Award for Europe, Middle East & Africa for its commitment to Agent Vi and outstanding sales activity. As a distributor for the French market, Axone has introduced Agent Vi to local French systems integrators, going on to win multiple projects during the year, including a major transport authority installation in France. Axone Systems is a distribution company specializing in CCTV, video analytics and PSIM solutions for large and complex projects. Axone's objective is to help its customers by designing, customizing and deploying tailored solutions answering their exact needs. For Axone, a good system must be KISS (‘Keep it Simple, Stupid’), and all Axone solutions are provided in this spirit. Exceptional Partnership Global Guardian has been given the Agent Vi Central Monitoring Partner Award for North America for commitment to presenting and deploying Agent Vi across their service network, and delivering highly accurate, cost-effective monitoring solutions to their end user community. In addition, Global Guardian has exhibited exceptional partnership, including joint marketing and promotion of the innoVi Remote Guarding hosted solution. Global Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base Global Guardian is a provider of world-class security solutions, custom-tailored to the individual needs of its global client base. Services include personnel tracking, emergency response, security and transportation support, intelligence and due diligence medical support and transportation, emergency and custom aviation, cyber security, and video surveillance monitoring. Global Guardian seamlessly integrates as many of these capabilities as needed and delivers them 24 hours a day under the close guidance of its Operations Center. Systems Integrators Community Active Protection (CAP) is the recipient of the Agent Vi Central Monitoring Partner Award for EMEA for the implementation and rapid expansion of the innoVi Remote Guarding solution in South Africa. Additionally, CAP is being commended for actively marketing and promoting innoVi Remote Guarding among end users and systems integrators in their local market. CAP (Community Active Protection) was founded against the backdrop of increasing frequency and violence in residential suburbs. Since inception, CAP has been instrumental in eliminating crime in suburbs through its proactive, professionalised and strategic focus. It operates through a not for profit business model which allows for all collected funds to go directly back into the area to combat crime and is accountable to a board of volunteer members who are the founding members of CAP.

User authentication deficiencies, endpoint data leakage and excessive user permissions are the three most common cybersecurity risks facing health systems and hospitals, according to new data from Clearwater CyberIntelligence Institute. At the HIMSS19 Global Conference and Exhibition, February 11-15, 2019 in Orlando, Florida, ELATEC will be demonstrating its uniquely flexible radio frequency identification (RFID) reader, which mitigates these issues by strengthening user authentication for access control applications. With RFID, medical personnel simply swipe the same badges they use to gain entry to the building for fast and easy access to the records Access control is critical for healthcare institutions in order to protect patient safety and meet stringent HIPAA requirements for medical information privacy. Radio frequency identification (RFID) readers are an effective and efficient means of user authentication to ensure that only authorized personnel can access patient health records, change settings on medical devices or gain access to restricted medications, equipment or supplies. Better Security Than Passwords RFID readers are more secure and easier to manage than passwords, which are easy to share and often forgotten, creating both security risks and an unnecessary IT burden. Password systems also slow down medical personnel, requiring them to remember and enter passwords into different devices, often under emergency conditions or extreme time pressure. With RFID, medical personnel simply swipe the same badges they use to gain entry to the building for fast and easy access to the records, supplies and equipment they need to perform their jobs. ELATEC readers are already widely used for secure print management and other healthcare ecosystem applications such as time and attendance, computer single sign-on, room scheduling, pharmaceutical and high-value supplies dispensing, and medical equipment access control. Recognize 60+ RFID Proximity Card Transponders ELATEC RFID readers can recognize and decode more than 60 RFID proximity card transponder types as well as smartphone BLE and NFCThere are dozens of RFID card technologies in use globally, creating challenges for hospital systems and device manufacturers wishing to implement RFID for access control beyond the front door. While other systems only recognize a few proprietary technologies, ELATEC RFID readers are universal. They can recognize and decode more than 60 RFID proximity card transponder types as well as smartphone Bluetooth Low Energy (BLE) and Near-field Communication. They are also certified for use in 110 countries. This means that large hospital systems that may be using multiple card technologies across different locations due to mergers and acquisitions can rely on a single reader type for access control and user authentication for all the other devices and systems they use. For medical device manufacturers and software developers, ELATEC readers provide a ‘single part number solution’ that allows them to sell their RFID-enabled devices into practically any hospital system throughout the world without worrying about what kind of card technologies their clients may be using. Cost-Efficient And Longer Durability "We describe ELATEC’s readers as being future proof,” explained John Tepley, President of ELATEC USA, Inc. "There are numerous technologies used for various applications throughout the region and the world, which means companies that want to integrate RFID into their solutions must be prepared to handle many different RFID transponder technologies. ELATEC is uniquely positioned to meet these challenges." ELATEC readers can be easily and remotely reconfigured to address emerging technologies, security threats and end-user requirements ELATEC readers can be easily and remotely reconfigured to address emerging technologies, security threats and end-user requirements, so they are inexpensive to maintain and will remain usable longer than competing reader technologies. As the healthcare ecosystem becomes more connected and complex, and the FDA puts increasing emphasis on cybersecurity risks for medical devices and software applications, developers need smart, easy solutions to close security vulnerabilities around user access and authentication. RFID provides fast, easy and secure authentication for all kinds of medical devices and applications. ELATEC readers can help developers meet emerging security challenges and address the needs of their healthcare clients.

Data Management, Inc., owner of Visitor Pass Solutions, launches with a new name and confirmed focus, further planting their flag in the security industry. The company will now go by the name ‘THRESHOLD,’ a term evocative of their expertise in visitor management systems. With the new tagline, ‘the gateway to stronger security,’ the company emphasises its function as the first line of defense for their clients, as they manage the traffic entering and leaving their clients’ facilities. THRESHOLD will continue to provide cutting-edge visitor management systems to its clients in a variety of industries, including: healthcare, education, corporate, and third-party distributors. Cutting-Edge Products “We discovered that serving the security markets is both our passion and where we bring our customers the most value,” said owner and CEO, Dan Hincks. “It was time to adopt a name and a brand identity to match that promise.” “Our team could not be more excited about our new global brand identity as we hone our focus on innovating within the security industry,” added THRESHOLD President and COO Brian Gallagher. “We look forward to simplifying companies’ visitor management systems, providing the broadest range of cutting-edge products and technology, and supporting our customers’ security protocols to the fullest extent.”

Qognify - the trusted advisor and technology solution provider for physical security and enterprise incident management - announced that it has completed the acquisition of the IP video management software (VMS) company - On-Net Surveillance Systems (OnSSI), including the pioneer of IP video technology - SeeTec GmbH. Backed by the global investment firm Battery Ventures, Qognify announced the agreement on December 22, 2018 and the deal closed on December 28, 2018. Expanding Geographic Reach With Qognify, OnSSI and SeeTec operating under one umbrella, the company is today one of the largest VMS, Video Analytics, PSIM and Critical Incident Management companies in the world, serving mid-market and enterprise organizations. We look forward to focusing on 2019, supporting all Qognify, OnSSI and SeeTec partners and customers"Steve Shine, CEO and President of Qognify states: “Following the swift closing of the deal, we look forward to focusing on 2019, supporting all Qognify, OnSSI and SeeTec partners and customers, while substantially expanding our geographic reach and market penetration.” Combined Technologies Portfolio Qognify’s VisionHub, NiceVision, FAST and Situator solutions are trusted by financial services companies, mass-transit infrastructure, large international airports and seaports, as well as smart and safe city projects around the world. The OnSSI Ocularis and Cayuga VMS solutions are deployed across education, gaming, government, healthcare, logistics, manufacturing, retail, public safety, transportation and utilities organizations, in more than 100 countries. Shine adds: “Today, through our combined portfolio of award-winning and market-leading technologies, infrastructure and expertise, we expand our global presence, creating an entity capable of meeting the exacting requirements of mid-market and enterprise organizations anywhere in the world.”

Qognify - the trusted advisor and technology solution provider for Physical Security and Enterprise Incident Management - announces that it has signed a definitive agreement to acquire On-Net Surveillance Systems, Inc. (OnSSI) and the OnSSI company - SeeTec GmbH. In bringing these award-winning technology solution portfolios together under one roof - including Qognify VisionHub, OnSSI Ocularis and SeeTec Cayuga - Qognify becomes one of the largest VMS, Video Analytics, PSIM and critical incident management companies in the world. Qognify is backed by global investment firm Battery Ventures. Also located in Pearl River, New York, OnSSI was founded in 2002 with the goal of developing comprehensive and intelligent IP video management software (VMS). Dominant Global Position SeeTec GmbH is a pioneer of IP video technology and today a provider of VMS software in Europe Today, the company has an established presence in more than 100 countries, where its Ocularis and Cayuga VMS solutions are relied upon by education, gaming, government, healthcare, manufacturing, retail, public safety, transportation and utilities organizations. With Qognify’s proven pedigree in delivering successful projects for financial services companies, mass-transit infrastructure, large international airports and seaports, as well as smart and safe city projects around the world, the acquisition sees the company establish a dominant global position in both the mid-market and enterprise sectors. SeeTec GmbH is a pioneer of IP video technology and today a provider of VMS software in Europe. The Germany-based company was acquired by OnSSI in 2015 and boasts 100 employees, working out of offices across mainland Europe, Dubai, Scandinavia and the UK. Most Innovative Companies Steve Shine, CEO and President of Qognify states: “OnSSI and SeeTec solutions have a deservedly excellent reputation throughout the security sector. This is the perfect time to bring together our collective pool of physical security talent and technologies, to increase the range of target markets we are able to serve. The partnership also greatly increases the number of customers and partners for the combined business. This is a very exciting agreement for all of us.” This coming together of two of the security sector’s most innovative companies, unleashes unrivalled opportunities for collaboration" Gadi Piran, Co-Founder, President and CTO of OnSSI comments: “This coming together of two of the security sector’s most innovative companies, unleashes unrivalled opportunities for collaboration and brings to market a proposition that meets all security and operational management requirements, from powerful VMS to full scale intelligent situational awareness.” Major Achievement Piran adds: “Our collective market reach is truly global, with a strong presence in Europe, the US and Asia that will continue to grow.” Jesse Feldman, General Partner at Battery Ventures, which acquired Qognify from NICE Systems in 2015 states: “Qognify has rapidly established itself as a trusted and progressive brand in the physical security sector. The acquisition of the OnSSI Group - a high-profile brand in the security market in its own right - is a major achievement in its history, but most importantly lays down a marker regarding its intent to grow faster and bigger.”

The past decade has seen unprecedented growth in data creation and management. The products and services that consumers use every day – and the systems businesses, large and small, rely on – all revolve around data. The increasing frequency of high-profile data breaches and hacks should be alarming to anyone, and there’s a danger data security could worsen in the coming years. According to DataAge 2025, a report by IDC and Seagate, by 2025, almost 90% of all data created in the global datasphere will require some level of security, but less than half of it will actually be secured. Nuanced Approach To Data Security Security is a circle, not a line. Every actor involved in the handling and processing of data has responsibility for ensuring its securityThe rapid proliferation of embedded systems, IoT, real-time data and AI-powered cognitive systems – as well as new legislation like the European Union’s GDPR – means that data security has to be a priority for businesses like never before. With data used, stored and analyzed at both the hardware and software level, we need a new and more nuanced approach to data security. Security is a circle, not a line. Every actor involved in the handling and processing of data has responsibility for ensuring its security. What this means in practice is renewed focus on areas of hardware and software protection that have previously not been top of mind or received large amounts of investment from businesses, with security at the drive level being a prime example. The Importance Of Data-At-Rest Encryption In a world where data is everywhere, businesses need always-on protection. Data-at-rest encryption helps to ensure that data is secure right down to the storage medium in which it is held in a number of ways. Hardware-level encryption, firmware protection for the hard drive, and instant, secure erasing technology allow devices to be retired with minimal risk of data misuse. Data-at-rest encryption helps to ensure that data is secure right down to the storage medium in which it is held in a number of ways A recent report from Thales Data Threat found that data-at-rest security tools can be a great way to help protect your data. However, it’s important to note that this must be used in conjunction with other security measures to ensure that those that fraudulently gain access to your key management system can’t access your data. Ensuring Drives To Be Common Criteria Compliant One straightforward test any business can do to ensure its storage is as secure as possible is to check whether the drives are Common Criteria compliantDespite the clear benefits, this kind of encryption lags behind other areas, such as network and endpoint security, in terms of the investment it currently receives. The same Thales Data Threat report found that data-at-rest security was receiving some of the lowest levels of spending increases in 2016 (44%), versus a 62% increase for network and a 56% increase for endpoint security. One straightforward test any business can do to ensure its storage is as secure as possible is to check whether the drives are Common Criteria compliant. Common Criteria is an international standard for computer security certification, and drives that meet this standard have a foundational level of protection which users can build on. Providing An Additional Layer Of Security The retail industry has seen a spate of security breaches recently, with several major US brands suffering attacks over the busy Easter weekend this year. As frequent handlers of consumer card information, retailers are particularly vulnerable to attack. Data-at-rest encryption could enhance security in these instances, providing an additional layer of security between customer records and the attacker The advanced threats retailers face can often evade security defences without detection. Such a breach could grant attackers unrestricted access to sensitive information for possibly months – some breaches are known to have been detected only after consumer payment details appeared on the dark web. These types of undetected attacks are highly dangerous for retailers, which are relatively helpless to protect consumer information once their defences have been compromised. Data-at-rest encryption could significantly enhance security in these instances, providing an additional layer of security between customer records and the attacker which has the potential to make the stolen data valueless to cyber criminals. Industries In Need Of Data-At-Rest Encryption Healthcare organizations, which hold highly sensitive customer and patient information, have a strong use case for data-at-rest encryption. With the widespread adoption of electronic patient health records, that data is increasingly more vulnerable to attack. Recent research from the American Medical Association and Accenture revealed that 74% of physicians are concerned over future attacks that may compromise patient records. With the widespread adoption of electronic patient health records, that data is increasingly more vulnerable to attack The financial sector would also benefit from further investment in data-at-rest encryption, given 78% of financial services firms globally are planning on increasing their spending on critical data, according to Thales’ Data Threat Report. It’s helpful to view security as a circle in which every piece of hardware and software handling the data plays its partSMEs and enterprises are not immune to security threats either – with growing numbers of people traveling for work or working remotely, the risk of sensitive business data becoming exposed via device theft is heightened. Usernames and passwords have little use if thieves can simply remove unencrypted hard drives and copy data across. Securing Every Hardware And Software Technology vendors often focus on aspects of hardware and application security that are within their control. This is understandable, but it risks proliferating a siloed approach to data security. There is no single line for data security -- rather, it’s helpful to view it as a circle in which every piece of hardware and software handling the data plays its part. There’s a clear need for more industry dialog and collaboration to ensure data security is effectively deployed and connected throughout the security circle and across the value chain.

Consolidation persisted in the physical security industry in 2018, and big companies such as Motorola, Canon and UTC continued to make moves. Also among the mergers and acquisitions (M&A) news in 2018 was a high-profile bankruptcy (that ended well), continuing consolidation in the integrator market, and the creation of a new entity called “LenelS2.” Here’s a look at the Top 10 M&A stories in 2018: 1. Motorola Acquires Avigilon Motorola Solutions announced in February that it had entered into a definitive agreement to acquire video surveillance provider Avigilon in an all-cash transaction that enhances Motorola Solutions’ portfolio of mission-critical communications technologies. Avigilon products are used by a range of commercial and government customers including critical infrastructure, airports, government facilities, public venues, healthcare centers and retail. The company holds more than 750 U.S. and international patents. 2. UTC Climate, Control & Security Buys S2 Security UTC Climate, Controls & Security agreed in September to acquire S2 Security, a developer of unified security and video management solutions. UTC subsequently combined S2 with its Lenel brand to create LenelS2, “a global leader in advanced access control systems and services” with “complementary strengths.” 3. Costar Technologies Acquires Arecont Vision After Bankruptcy Arecont Vision, the provider of IP-based megapixel camera and video surveillance solutions, announced in July that the acquisition by Costar Technologies, Inc. of its assets had been approved by the bankruptcy court. After the closing of the sale, the company began operating as Arecont Vision Costar, LLC and is part of Costar, a U.S. corporation that designs, develops, manufactures, and distributes a range of products for the video surveillance and machine vision markets. 4. Allegion Acquires Access Control Company ISONAS Allegion plc, a security products and solutions provider, agreed in June to acquire ISONAS through one of its subsidiaries. ISONAS’ edge-computing technology provides access control solutions for non-residential markets. ISONAS' devices – like its integrated reader-controllers – utilize power over ethernet, making them easy to install and cost effective as they utilize existing customer infrastructures. The company is based in Boulder, Colo. 5. HID Buys Crossmatch for Biometrics HID Global announced that it had acquired Crossmatch, a provider of biometric identity management and secure authentication solutions, from Francisco Partners. Crossmatch’s portfolio of products includes biometric identity management hardware and software that complement HID’s broad portfolio of trusted identity products and services. 6. BriefCam Announces Acquisition by Canon BriefCam, a global provider of video synopsis and deep learning solutions, announced its acquisition in May by Canon Inc., a global digital imaging solutions company. The addition of BriefCam to Canon’s network video solutions products portfolio complements the Canon Group’s previous acquisitions of Axis Communications and Milestone Systems. 7. Allied Universal Acquires U.S. Security Associates Allied Universal, a security and facility services company, finalized its acquisition of U.S. Security Associates (USSA) in October, further building on its position in the security services industry. This acquisition includes Andrews International (including its Government Services Division and Consulting and Investigations and International Division) and Staff Pro. 8. Johnson Controls Acquires Smartvue Corp. Johnson Controls announced in April that it had acquired Smartvue, a global IoT and video provider that empowers cloud video surveillance and IoT video services. The addition of the Smartvue cloud-based video platform will enhance Johnson Controls’ offering of an end-to-end, smart cloud-based solution that can provide superior business data and intelligence to customers and added value to partners. 9. ADT Acquires Red Hawk Fire & Security (and Others) ADT Inc.’s acquisition of Red Hawk Fire & Security, Boca Raton, Fla., was the latest move in ADT Commercial’s strategy to buy up security integrator firms around the country and grow their footprint. In addition to the Red Hawk acquisition, announced in mid-October, ADT has acquired more than a half-dozen security system integration firms in the last year or so. 10. Convergint Technologies Continues to Acquire Convergint Technologies announced in August the acquisition of New Jersey-based Access Control Technologies (ACT), bringing further electronic security systems experience to Convergint's service capabilities. Convergint has strategically grown its service footprint across the United States, Canada, Europe and Asia Pacific through strong organic growth and the completion of 18 acquisitions since early 2016. And it continues: Convergint announced acquisition of SI Technologies, Albany, N.Y., in November and Firstline Security Integration (FSI), Anaheim, Calif., in December. (And Convergint itself was acquired in February by private equity group Ares Management.)

Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business Access Controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labor and materials. Today we will look at four focus points: Vertical Markets, Cloud-Based Access Control, Technology Upgrades, and Preventative Maintenance and Service Agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical Markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective salesHaving logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales. Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-Based Access Control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology Upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive Maintenance And Service Agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labor or just labor for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure.  Typically, a service agreement can be written to cover all parts and labor or just labor for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labor 24/7” or a “parts and labor M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical Area Access Management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labor only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.

The best route to greater adoption of robotics in the field of physical security is intellectual honesty, says Travis Deyle, CEO and co-founder of Cobalt Robotics. “Robots are not a panacea, so we must be clear and honest about capabilities and use cases,” he says. “If you are dishonest, people will lose faith. We must have clear expectations about what’s feasible today and possible tomorrow.” The robotics tide is turning in the security market, which is notoriously slow to embrace new technologies. “The tone has changed at recent security events,” says Deyle. “Previously, robots were thought of as a science experiment. But now, there are big-name users wanting to discuss proof of concept. It has evolved from being a novelty to now it’s time to give it a serious look. They want us to help them sell the concept up the chain of command. It’s helpful to have conversations with other parts of the company because it has an impact on the culture of the company.” The robotics tide is turning in the security market, which is notoriously slow to embrace new technologies Cobalt’s robots are purpose-built for a specific use case: Providing after-hours support and security for corporate locations. Indoor environments, confined and controlled, present fewer navigation challenges for robots, which can quickly become familiar with the surroundings and navigate easily through an office space. Indoor robots can provide benefits beyond security, too, such as facility management, promoting employee health and safety, and emergency response. Cobalt's Human-Centered Design Cobalt’s robots also interact well with people. They are friendly and approachable and make employees feel safe and secure. The human-centred design promotes that interaction, and a real person (located remotely) can enter into any interaction instantly as needed. “We combine machines with people,” says Deyle. “We allow the machine to do what it does best, such as dull and boring activities, and add the flexibility and cultural relevancy of having a person there.” Cobalt’s robots also interact well with people, they are friendly and approachable and make employees feel safe and secure When a robot is deployed, it performs a brief mapping phase (about an hour), in which it moves around and builds up a “map” of its space and develops its patrol route. Over time, it lingers more in areas where it encounters more incidents. There are 60 sensors on the robot, including day/night cameras, high-resolution thermal cameras, a card reader that integrates with the corporate access control system, a microphone, and environmental sensors for temperature and humidity.  The robot builds models of what’s normal in its environment in terms of people, sound, motion, open doors and windows, and even leaks and spills. And then it detects anomalies and sends relevant notifications to Cobalt specialists, who respond and manage any events in real time. The machine provides unwavering attention, perfect recall, and accountability. Cobalt robots have been designed to help bridge the problems faced with utilizing guards and cameras  Accommodating Various Anomalies   The Cobalt robot is designed to blend into a high-end office environment, with flexible fabric and a corporate design aesthetic. It is stable beyond 45-degrees, so it’s hard to topple over. The 5-foot-2-inch robot can see over desks and cubicles. It is designed to bridge the gap between guards, who are expensive and underutilised during uneventful night shifts, and cameras, which are unable to respond to nuanced situations. Cobalt Robotics already has customers in defense, finance and manufacturing, and a handful of Fortune 500 companies are looking at the service Autonomous navigation uses artificial intelligence (AI) and machine learning to avoid static and dynamic obstacles. Over time, the robot accommodates various anomalies such as loud machinery noise, and “semantic mapping” adds intelligence to its map. When the robot figures out that a picture on the wall is not a real person, for example, it stores that information for future reference.  The technologies enabling robotics in the indoor environment are mature – there have been variations of security robots in operation for decades. What has changed is the costs of the technologies, which are now inexpensive enough to make a robot affordable to businesses. Cobalt Robotics offers an all-inclusive service providing hardware, software, service and maintenance as well as the remote human interface. All together, the service is a third to half the cost of a man-guard, and it bills monthly, says Deyle. Cobalt Robotics offers an all-inclusive service providing hardware, software, service and maintenance as well as the remote human interface Cobalt Robotics already has customers in defense, finance and manufacturing, and a handful of Fortune 500 companies are looking at the service. They are currently operational in the San Francisco Bay area and Chicago and will be in six other geographies in the next three months (in response to customer needs). Uses include offices, museums, warehouses, technology centers, and innovation centers. A former Google employee, Deyle’s experience in robotics goes back to his Ph.D. studies at Georgia Tech, where he worked on developing a robot to deliver healthcare to homebound patients. Deyle and Cobalt Robotics co-founder Erik Schluntz departed Google in 2016 to form Cobalt Robotics. In just 12 months, Cobalt went from the initial idea to paid robot deployments.

More crowded aisles and productive conversations continued to set the tone on the second day of ISC West in Las Vegas. No big technology breakthroughs have surfaced, but there is plenty of interest, and some degree of curiosity, about whether (and when) the recent hype about artificial intelligence (AI) and deep learning will translate into usable products. Vertical Market Solutions “Yesterday we saw a tremendous amount of traffic in the booth, and today is more of the same,” said Miguel Lazatin, Director, Product and Channel Marketing, Hanwha Techwin America. The layout of the Hanwha Techwin booth is different this year, although the “footprint” is the same size. “We lessened the number of kiosks within the booth, which allows for better flow, and the ability to accommodate more customers and do the demonstrations more effectively and focus more on product solutions,” Lazatin adds. “We are introducing products in new categories for Hanwha Techwin,” Lazatin says. “We have new thermal cameras, new stainless steel cameras, new multi-sensor cameras, as well as new mobile products. We are expanding our product set to address new applications and new markets.” The new products are tailored and specific solutions for those new markets, which include food processing plants, oil refineries and areas where Hanwha Techwin has not played in the past. Although there is a lot of talk about deep learning and artificial intelligence at this year’s show, there don’t appear to be a lot of actual products being introduced in those categories. Companies of all shapes and sizes are embracing the new buzzwords, leaving some attendees unsure how these new ideas — or marketing concepts? — fit into the “real world.”  Hanwha Techwin America lessened the number of kiosks within the booth, which allows for better flow Meeting Customer Needs With AI A key to leveraging the value of new technologies such as AI and deep learning is to get beyond the buzzwords and position the new capabilities in the context of actual end user benefits such as operation efficiency and automation, says Stuart Rawling, Director of Global Business Development, Pelco by Schneider Electric. “The customer doesn’t care about buzzwords, he just wants to know what are the benefits? What solutions are we offering?” At the show, Pelco announced a new alliance with IBM that will leverage Big Blue’s advanced knowledge of deep learning and analytics, and combine it with Pelco’s VideoExpert video management system (VMS). “We have a version of that integration at the show, but the real news is that we are merging our development plans to solve specific use case problems,” says Rawling. Video Analytics In The Cloud Cloud applications are also gaining traction, including the Avigilon Blue cloud platform. “It allows integrators to manage everything from one easy, central site,” says Willem Ryan, Avigilon’s Vice President, Global Marketing and Communications. “They can respond quicker and with knowledge of what the system is doing.” Video analytics are built in as an inherent part of our solution. Any IP cameras — Avigilon or ONVIF-conformant — become equipped with analytics when they are connected to the Blue platform. A new announcement at the show is Avigilon’s ACC System Health Monitoring, a new service added to the Blue platform. Health monitoring enables integrators to be more proactive in their service and keep systems running smoothly. “Cloud allows you to scale how you can manage systems and service systems rather than having to go on site to upgrade systems,” says Ryan. “People think it’s a buzzword, but really it’s a means to an end to make systems more secure, more efficient, more responsive. We’re putting a lot of investment in it.” A new announcement at the show is Avigilon’s ACC System Health Monitoring, a new service added to the Blue platform Building RMR For Customers The cloud also enables integrators to build more recurring monthly revenue (RMR). A cloud approach that encompasses products and ongoing service ensures that an integrator continues to “touch” customers. “For us, they can package this around service in a new way,” says Ryan. “The customer doesn’t have to worry about a large capital expense in the beginning. And as new capabilities come along, they can be added. So it becomes a way to sell a package around their company, service and products; but less about the products and more about a platform that allows them to sell their [integration] company in a new way. What we’re hearing is, it’s a change in mindset, and you need buy-in from the top of the organization. And the sales people have to get used to selling in a different way. It’s going to take time, and our industry needs to evolve. Customers love the flexibility. And integrators need stickier customers and better profit margins.” Avigilon also continues to upgrade its Appearance Search product to enable faster review of stored video. Now a search for video related to an investigation can begin with a physical description of a person (rather than using a reference image as a starting point in the search). There’s one more day for attendees to roam the aisles of ISC West in search of new and useful technologies. Foot traffic historically drops off on the final day, but that just leaves more quality time for interaction among those staying until the bitter end. Count me among that group, and I will have much more to report after the show ends.

Open architecture in physical access control is built around Mercury Security’s access control panels, the de facto standard embraced by more than two dozen access control original equipment manufacturers (OEMs). Mercury and several of its OEMs teamed up March 3-4 to present MercTech4, a conference in Miami aimed at updating security consultants about the latest developments related to the Mercury platform. MercTech4 highlighted a new generation of access control products, which are increasing the capabilities for Mercury OEMs in areas such as two-way communication and encryption. Enhancements include use of the OSDP (Open Supervised Device Protocol) v2 communication standard instead of the older (and less flexible, less secure) Wiegand standard. Other advantages are relay count activations, a crypto memory chip and default encryption, a critical feature ensuring greater cybersecurity. Integration Of Hardware With Physical Security Mercury hardware is sold exclusively through OEM partnerships. The new LP4502 controller and access control platform use the Linux operating system. Mercury also provides hardware integration at the controller level with elevator manufacturers such as Otis, Kone and Thyssenkrupp, including “destination dispatch,” which groups passengers going to the same floors into the same elevators, thus reducing waiting and travel times. Mercury hardware is sold exclusively through OEM partnerships. The new LP4502 controller and access control platform use the Linux operating system Integration of Mercury controllers with LifeSafety Power’s IP-based intelligent power supplies enables system health and diagnostic data to be shared for preventive maintenance. Mercury also offers several “bridge” products to enable its OEMs to transition installed proprietary systems from outdated Casi-Rusco (GE), Software House I (Tyco) and Infographics (GE) technologies to an open platform using Mercury hardware.  Business As Usual Other recent news for Mercury is the company’s acquisition by HID Global last fall. Mercury Security President Matt Barnette says the acquisition will not impact how Mercury goes to market. “It’s business as usual,” he says. “It’s 130 days into the acquisition, so it’s still early on, but we are continuing to do what we do.” HID will develop a roadmap for improved combined solutions among the controller, reader, credential and cloud Steve Carney, HID Global’s vice president of product marketing for physical access control, provided an update from the HID Global perspective to MercTech4 attendees. He reiterated that there would be no change in Mercury’s OEM go-to-market strategy. He emphasized that Mercury’s team and talent remain core to the brand, and HID will develop a roadmap for improved combined solutions among the controller, reader, credential and cloud. Open architecture companies throughout the access control industry – Mercury’s OEM partners – are incorporating the new boards into their products, each putting their “spin” on those capabilities and expanding the functionality of their systems. At MercTech4, seven of those OEMs hosted small groups of consultants in focused meetings to highlight what’s new with their products. Lenel Honored As 'Platinum Premier' Partner Lenel, Rochester, N.Y., has been a Mercury's OEM partner since 1995. Lenel is Mercury’s first-ever "Platinum Premier" partner. In recent years, Lenel’s OnGuard system has evolved into a fully browser-based system providing both alarm and cardholder management through web browsers, and access to the platform on a computer, laptop or tablet. OnGuard WATCH (Web Access Trending and Comprehensive Health) provides system monitoring tools and health checks, such as tracking CPU usage and logging error files. Lenel has introduced its own BlueDiamond mobile credentialing system based on Bluetooth Low Energy and deploying mature technology previously used by sister UTC companies for real estate locks and in the hospitality market. Feenics, an Ottawa, Ontario, cloud-based access control company, was also among the Mercury OEMs participating in MercTech4. The Keep by Feenics platform is scalable from a single door to a global enterprise environment. A RESTful API provides easy connection of third-party applications. Feenics emphasizes cybersecurity in the cloud, using Amazon Web Services, Transport Layer Security (TLS) encryption, and Veracode penetration testing. They use MongoDB open source database replica sets instead of Microsoft SQL.  Mercury and several of its OEMs teamed up March 3-4 to present MercTech4, a conference in Miami aimed at updating security consultants about the latest developments Integration And Encryption RS2 Technologies, Munster, Indiana, is another Mercury OEM highlighted at MercTech4. Their top vertical markets are K-12 schools, utilities, healthcare and government. RS2’s features include a PSIA-compliant interface, compatibility with BACnet and the Pinwheel DME (Data Management Engine) for bi-directional database integration. RS2 offers web-based support, and each edition of the Access It! software implements features suggested by customer RS2 offers web-based support, and each edition of the Access It! software implements features suggested by customer. Product enhancement is a focus of RS2’s engineering. Open Options, Addison, Texas, is a Mercury Platinum Elite partner whose customer base spans every vertical, and whose feature set reflects customer feedback. Open Options offers Mercury hardware mounted inside a sleek plastic enclosure, among other form factors. The company emphasizes an open business culture and dedication to customer service. Customer support is a direct phone line to speak with a live person every time to get any issue resolved. Open Options’ DNA Fusion Version 7 platform includes new features such as an updated user experience. DNA Fusion interfaces seamlessly with security technologies — including video, biometrics, wireless locks, and more. Last year, Open Options marked 20 years of partnership with Mercury Security. Engineering For The Masses Avigilon, Vancouver, B.C., is embracing new Mercury products in its completely browser-based Linux platform that can scale from entry-level to enterprise systems. The ACM (Access Control Manager) software is engineered for IT professionals and is updated every 60 days.The Linux-based system uses features such as the Avigilon “Appearance Search” capability to shift operation of security systems from a reactive to a proactive stance For Avigilon, access control is a component of a broader approach that uses analytics and self-learning to manage massive amounts of data and provide the information an operator needs. The system uses features such as the Avigilon “Appearance Search” capability to shift operation of security systems from a reactive to a proactive stance. Genetec, Montreal, Canada, emphasizes the value of its “unified” approach that combines video, access control and automatic license plate recognitions into a single platform – designed from the ground up – that incorporates communications, intrusion detection and analytics. Cybersecurity failures prominent in the news often occur because of negligence – the customer had not implemented a software patch, for example. Genetec helps to manage such concerns. When cameras are deployed in the Genetec platform, the system provides an alert if a new camera firmware version is needed. The Genetec Update Service (GUS) notifies customers of any needed software updates. Prominence Of Cybersecurity Honeywell’s Win-Pak access control software is integrated with the Pro-Watch security management suite. Cybersecurity is a corporate priority for Honeywell, whose products follow the SDLC (systems development life cycle) process with security requirements based on the ANSI/ISA 62443-3-3 standard. Microsoft's Threat Modelling tool identifies entry and exit points of systems that an attacker could exploit, providing the development team an attacker's viewpoint. The secure product development process includes static code analysis, secure code review, code signing, binary scanning and component inventory. Products are thoroughly tested by the Product Security Assurance Team and at times by an Advance Independent Testing Team. If vulnerabilities are identified after release, they are handled by the Product Security Incident Response Team. Cybersecurity issues dominated a consultant roundtable event on the second day of MercTech4. There was plenty of spirited discussion and some valuable insights among the 40 or so participating consultants. More to come on that in another article in the next couple of weeks.

Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. With a wide range of security needs that include protecting staff and patients, securing high-risk facilities, restricting unauthorized access to medication and medical equipment, and streamlining contractor and car park management, Waikato DHB required a security solution that could be applied to both high and low security areas. The system al so needed to provide a comprehensive audit trail and detailed reporting, to identify access movements by employees and help meet legal requirements around the safe and secure storage of medication and equipment. Gallagher Single Access Card Control System Gallagher’s access control solution for Waikato DHB utilizes a single access-card system that simply and instantly updates access permissions Gallagher’s access control solution for Waikato DHB utilizes a single access-card system that simply and instantly updates access permissions, as well as streamlining car parking services. Where high-level security is needed, Gallagher’s system offers Waikato DHB the ability to lock-down areas of the hospital when required, isolating areas and restricting access. Gallagher’s Command Center Mobile application also delivers duress notifications from buttons located around the hospital directly to a guard's mobile device. Electronic Tag Boards allow contractors to easily sign on and off of the site, ensuring Waikato DHB meets health and safety requirements. In an environment where access profiles change on a daily basis as staff move between different departments, Gallagher’s access control system and Command Center central management platform ensure staff can approach doors with the confidence that they can enter or leave areas as necessary. The access card system has also reduced the risks associated with handling keys, along with providing detailed reports to meet comprehensive auditing requirements, saving time and cost. 'Security Ward Standard' Waikato DHB's experience with Gallagher products ultimately led them to develop a 'Security Ward Standard' detailing the minimum-security equipment required for new buildings, greatly reducing time spent producing specification documents and gathering approvals. As Waikato DHB's security requirements continue to evolve, Gallagher’s systems provide future-proofing with a software maintenance agreement ensuring they operate the very latest software available. Fast Facts About The Project Industry: Healthcare Business type: Hospital Number of employees: 6,500 Site Size: 18 hectares with 176,000 sq.metres of buildings Number of doors: Over 730 access-controlled doors; 40 alarmed and monitored refrigerators/freezers; 15 carpark barrier arms; 1 gate. Gallagher solutions and technology utilized: Command Center Controller 6000 T-Series readers Tag Boards Car park Management

A total overhaul of care and safeguarding measures at Southern Health NHS Foundation Trust’s mental healthcare facilities was required following historic failures, including preventable deaths in 2012 and 2013. A root-and-branch reform program was put in place to improve care, ensure transparency and cut risks. A comprehensive video surveillance solution was sought to underpin these efforts. The first phase project required complete video capture and recording at the Ravenswood House facility for children and adolescents, with further premises to follow in subsequent phases. Affordable Surveillance System The surveillance system not only needed to cover all areas of the site but also needed to be affordable, secure against cyber-attacksSouthern Health had a critical need for continuous video evidence capture in all areas at Ravenswood House, in all lighting conditions, without blind-spots. The primary objective was to use the recordings of interactions with patients to improve standards of care, with clinical staff reviewing how incidents are handled, and protecting staff in the event of accusations of mistreatment. Because vulnerable young people are being cared for, any allegation of mistreatment requires that the staff involved are removed from front-line care duties pending investigations, therefore the ability to find and present video evidence quickly is vital. The surveillance system not only needed to cover all areas of the site but also needed to be affordable, secure against cyber-attacks in compliance with NHS requirements, quick to install – as the hospital had to remain in constant use – and easy for clinical staff to use as well as security specialists. Installation Of 12MP Super Fisheye Cameras The 12MP Super Fisheyes benefit from IDIS’s Smart Failover protection, which ensures continued recording even during network instability or drop-outHigh specification IDIS video technology was identified as the best for the project following a detailed on-site comparison which demonstrated its superior picture quality and ease-of-use. Specialist integrator ISD Tech was brought in to install more than a hundred IDIS 12MP Super Fisheye cameras. These units allow affordable, comprehensive area coverage, typically doing the equivalent job of three or four PTZ cameras. The result is lower installation fees, a reduced maintenance burden and affordable operation, recording the full scene without the need for an operator 24/7. The 12MP Super Fisheyes also benefit from IDIS’s Smart Failover protection, which ensures continued recording even during network instability or drop-out. And IDIS’s Korean-made technology uses proprietary protocols (not off-the-shelf) that makes it fully network-secure, allowing it to be linked to local LANs without the risk of system hacking, which is a key consideration for any IP surveillance solution. Easier And Less Costly Installation The impact on staff is huge when they can’t work in the wards, so this speeded-up process is really valuable"The IDIS video solution was used to quickly and easily replace a previously-installed IP video system which comprised a mix of equipment from different manufacturers, and in comparison, it is easier and less costly to install, maintain and operate. “This will really assist us with evidence gathering and any criminal process. We can now look at the footage ourselves and quickly determine what happened. And we can email video links to the police and local authority designated officers. The impact on staff is huge when they can’t work in the wards, so this speeded-up process is really valuable,” said Tracey Edwards, Head of Security Southern Health NHS Trust. Following ISD Tech’s successful completion of the Ravenswood House upgrade, 250 more facilities across Hampshire are to follow, including clinics, medium secure units and admin centers.

IDF Aluminum has installed transom closers, solenoid locks and hook locks from Alpro Architectural Hardware at a building in a historic section of London’s Finsbury Square. 4 Chiswell Street backs onto the Artillery Ground which has seen archery in Tudor times, some of the first organized games of cricket in the 1730s and even a hot-air balloon flight in 1784. The four-storey structure was refurbished by main contractor Parkeray to a design by Ben Adams Architects that created column-free office space with exposed concrete soffit and a signature golden mesh & grille facade based on curtain walling with bold circles. Automatic Voltage Regulation The glazing is unusual since the Reynaers’ curtain walling for the double-height reception uses innovative bracketry to support massive panes from Euroview Architectural Glass. The Alpro closers are on the distinctive gilt exterior doors and the client is also benefiting from solenoid bolts in the door heads. Alpro transverse action deadlocking bolts offer high levels of physical strength with holding forces of up to 2,000kg Alpro transverse action deadlocking bolts offer high levels of physical strength with holding forces of up to 2,000kg, a bolt throw of 14mm and models with oversize pins. The advanced microprocessor module provides power reduction allowing for continuous operation without heat generation as well as automatic voltage regulation, dual monitoring and access control features to fully monitor and control movement. Installers can use housings from the same series for surface mounting which facilitates the securing of glass doors. Dress plates are offered for a clean finish. Public Sector Environments The 4 Chiswell Street refurbishment was carried out with tenants in occupation and even involved use of abseiling techniques to replace glazing. A temporary reception was created for access and egress. Daylight has been maximized and floor-to-ceiling height is used wherever possible in a design that meets the Equality Act and includes a revised fire strategy. IDF specialises in the design, manufacture and installation of aluminum doors. The door projects are often in business and public sector environments where usage may be high but maintenance costs must be minimised. IDF has 30 years’ experience in the shop front and commercial door market. The company ensures a quality service by designing and fabricating all of its doors and shop fronts in-house with no use of sub-contractors. The client portfolio covers transport, local government, healthcare and education from schools through to universities.

Comprising a large tertiary and secondary hospital, along with three rural hospitals, Waikato DHB is a substantial healthcare operator which employs approximately 6,000 staff throughout the region. With security needs that include protecting staff from verbal and physical abuse, safely securing high-dependency patients in dementia wards, restricting unauthorized access to medication and medical equipment, and protecting high-risk facilities such as newborn intensive care units, Waikato DHB required security systems that could be applied to both high and low security areas and found the solution in Gallagher’s range of innovative security products. Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. Controlling Access Areas Within Hospital Gallagher’s system enables us to make changes quickly and push that information out to the card readers instantly"Gallagher’s access control system and Command Centre central management platform provide Waikato DHB with control over access in and out of areas within the hospital. With access profiles that change on a daily basis, as medical staff – predominantly nurses – move between different departments on different days, it’s vital that the system can be updated simply and efficiently. “Gallagher’s system enables us to make changes quickly and push that information out to the card readers instantly, ensuring that staff can approach doors with the confidence that they can enter or leave areas as necessary,” said David Wilson, Manager of Security and Parking for Waikato DHB. The safe and secure storage of medication and medical equipment, ranging from syringes and surgical tools, to large expensive machinery, is a legal requirement of all hospitals in New Zealand. Single Access Card System Gallagher’s access control solution forms a part of the security system that delivers this for Waikato DHB facilities. Utilizing a single accesscard system where permissions can be set to allow different access ensures the efficient movement of staff, reduces the risks associated with handling keys, and provides a comprehensive audit trail that identifies access movements by employee. Utilizing a single access card system where permissions can be set to allow different access ensures the efficient movement of staff Waikato DHB is proud to put people at the center of what they do, and strives to ensure staff and patient safety at all times. A number of Waikato DHB’s wards require high-level security either for the protection of the patients – as in the case of dementia facilities – or staff. Duress buttons located throughout the hospital and its high-risk areas automatically notify security staff of the exact location where a duress alarm has been activated. Lock-Down System Gallagher’s Command Centre Mobile application delivers these duress notifications directly to a guard’s mobile device – speeding up the delivery of urgent information directly to security personnel. The ability to lock-down areas of the hospital for safety reasons is paramount. “Command Centre gives us the ability to isolate areas and restrict access. This is a critical requirement for us and the reliability of that lock-down system is hugely important,” said Wilson. With so many visitors and staff coming and going from the hospital, carpark management is an important aspect of facilities administration for Waikato DHB. In choosing a solution, the DHB selected Gallagher’s Carkpark Management system - an optional license feature. Streamlined Parking Processes Through an integration with Gallagher’s Command Centre security management software, staff are able to badge their access card at one of the many staff and public carparks on site, and have their parking fee deducted from their pre-paid account. The program has in-built intelligence including the ability for staff to exit and re-enter during a set period without being rechargedThe program has in-built intelligence including the ability for staff to exit and re-enter during a set period without being recharged. This system has streamlined parking processes, particularly for part-time and shift-work staff who have irregular parking requirements. According to Wilson, “One of the real strengths of this system is the reporting. By managing the pre-paid carpark system through Command Centre and linking it to staff access cards, we are able to effortlessly extract detailed reports.” Electronic Tag Boards Waikato DHB’s facilities are continually expanding and this means a large number of contractors may be present on site within a 24 hour period. By utilizing another Gallagher license feature - electronic Tag Boards - contractors can easily sign on and off of the site. A key driver for this was health and safety, “It’s really important for us to know who is on site in case of an emergency,” said Wilson. “Making this process as simple as possible for contractors is the best way to ensure it is used.” A number of other system integrations appear across the site, including CCTV. Waikato DHB’s largest hospital facility, Waikato Hospital, has over 250 CCTV cameras connected to Gallagher’s Command Centre platform. As Waikato DHB’s requirements continue to evolve, Gallagher’s systems expand alongside them. Security Ward Standard The Security Ward Standard details the minimum security equipment required for new buildings, including access control, duress alarms, and camerasTo remain at the forefront of technology, Waikato DHB has a software maintenance agreement with Gallagher, to ensure they operate the very latest software available. “Any advancement in technology will make life easier, that’s a straightforward investment for us,” said Wilson. Through Waikato DHB’s experience with Gallagher products, the team developed a ‘Security Ward Standard’. This standard details the minimum security equipment required for new buildings, including access control, duress alarms, and cameras. The Security Ward Standard has greatly reduced the time involved by Waikato DHB staff in producing specification documents and gathering approvals. “Gallagher gives us a complete and total security package that is expandable and easy to manage,” said Wilson. “We are confident that a high-standard of security is being consistently applied across our sites for the safety of our staff, patients, and visitors.”

Technology company Nedap has provided physical access control and long-range readers for vehicle identification at the new AZ Zeno medical care center in Knokke-Heist (Belgium). AZ Zeno, which opened in April 2018, consists of a hospital with rehabilitation center, an outpatient clinic, auditoria, public event space and a heliport. Nedap Identification System and Nedap Security Management have worked together on this extensive project.    It is AZ Zeno’s highest priority to guarantee the security of patients and employees. With Nedap’s TRANSIT long-range identification readers, emergency vehicles get swift access to the hospital’s premises. Physical Access Control AZ Zeno combines functionality and sustainability and respects the rural character of the local landscapeWith AEOS, Nedap provides the medical care center with a complete solution for physical access control, and the system will also be used to manage staff lockers. By combining Nedap’s solutions, AZ Zeno is able to offer both patients and employees the best possible security and accessibility. AZ Zeno combines functionality and sustainability and respects the rural character of the local landscape. The link between inside and outside and between medical facilities and public spaces is almost seamless. And the center’s sustainable design focusses on its surroundings, ecological energy and the use of reclaimed materials. Better Accessibility Nedap-CEO Ruben Wegman: “We are proud that two of our business units contribute to the security of this exceptional and innovative center and to a better accessibility for its users. The simultaneous implementation of AEOS and TRANSIT is a great example of the complementary character of Nedap’s products.” To implement the system, Nedap collaborated with partner Electro Enterprise Gullegem.

Comelit has worked sensitively on site at Rathview Mental Health Facility, to supply door entry solutions to ensure a therapeutic and safe environment is created for the benefit of residents, staff and visitors. Comelit Door Entry Solutions Situated on a rural greenfield site on the outskirts of Omagh, Rathview Mental Health Facility is a new c£2.8 million, 1169m² site that contains a twelve-bed Discharge Unit and a six-bed Recovery Unit, arranged around two central courtyards. With its innovative design, the unit aims to increase the range of community-based mental health services available in Northern Ireland. Owned by The Western Health and Social Care Trust and designed by award winning Todd Architects, Comelit worked sensitively with electrical consultants on site, WYG Belfast, from the tender process to project completion, understanding the full specification requirements from the entrance through staff stations and concierge resources. Healthcare Security And Safety Comelit was specified through evidence of its understanding of the site requirements, along with the system being IP based, hence highly flexible and configurable" Says Gary Hewitt, Consultant at Chubb NI Ltd, who worked on Rathview Mental Health Facility: “This was an incredibly sensitive works program, where the design of the building was not just important from an aesthetic perspective, but also to ensure a positive impact on the recovery process for residents; and for staff to operate in an environment where they feel safe and secure.” “Comelit was specified through experience and evidence of its understanding of requirements on site, together with the system being IP based, hence highly flexible and configurable. These elements came together to allow for residents to experience independence in a domestic environment, with autonomous access to their accommodation.” 316 Sense Panels In total, Comelit was specified for the door entry systems for all four entrance points to the facility, and a total of four 316 Sense panels installed, along with two staff stations and a concierge unit. Each of the twelve apartments were fitted with a pull cord and emergency response button, cabled into Comelit’s Mini handsfree monitors. Designed to operate through Comelit’s innovative VIP system, it utilizes the Security Systems Network and allows a priority call to the concierge in case of emergency. Patients, Staff And Visitors’ Safety Mike Campbell, Business Development Manager at Comelit Group UK concluded: “Rathview is an important development in the context of provision of mental health facilities across Northern Ireland, where every part of the site is seen as potentially having therapeutic value. We have worked in partnership with the consultants on site to create a door entry solution that can ensure a balance of a welcoming, encouraging environment, while maintaining the safety and security of residents, visitors and staff.”

The concept of how security systems can contribute to the broader business goals of a company is not new. It seems we have been talking about benefits of security systems beyond “just” security for more than a decade. Given the expanding role of technologies in the market, including video and access control, at what point is the term “security” too restrictive to accurately describe what our industry does? We asked the Expert Panel Roundtable for their responses to this premise: Is the description “security technology” too narrow given the broader application possibilities of today’s systems? Why?

Video cameras are everywhere, and hundreds more are installed every day. Our society appears to be reaching a point of perpetual surveillance. It certainly feels as if we are always being watched even though it is not yet the case. But as cameras are becoming more common than ever, we are also entering a new era of privacy concerns and sensitivities, as evidenced by GDPR and other such initiatives. We presented this quandary to this week’s Expert Panel Roundtable: Surveillance cameras can go anywhere, right? Where is it “not OK?”

Hospitals and healthcare facilities are an important vertical sector in the physical security market. Protecting healthcare facilities is a rich opportunity to leverage the value of physical security systems that range from video to access control to newer location and asset protection systems. But understanding how technology can excel in the healthcare vertical requires that we first identify and understand what these institutions need. Therefore, we asked this week’s Expert Panel Roundtable: What are the physical security challenges of hospitals and healthcare?