When it comes to security and to ensuring the integrity of gaming operations, today’s casino market is risk-averse. Regulations direct the required surveillance of table games and slot machines, while modern casinos are often sprawling complexes that have a variety of other risks to be addressed, too. We asked this week’s Expert Panel Roundtable: What are the challenges of the casino market relating to security and surveillance technology?

Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analog and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organization from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”

Columbia Bank, a Northwest community bank headquartered in Tacoma, Washington, sought to upgrade their video surveillance solution to improve image quality and retention time. They also wanted to maximize field of view to deliver a more forceful and expansive – yet, less intrusive – solution. Working with Cook Security Group, Inc., Ross Armstrong, vice president of physical security at Columbia Bank, chose to overhaul video surveillance in their 150-plus branches across the Northwest, many of which included older analog cameras. They chose to install a mix of Hanwha Techwin models including Wisenet P series PNM-9000VQ multi-sensor / multi-directional outdoor vandal-proof dome cameras with 5 megapixel lens modules and Wisenet X series XND-8020F 5 megapixel indoor flush mount dome cameras. Surveillance cameras managed by Omnicast VMS The project, which started in June of 2018, has already deployed over 1,200 Hanwha Techwin cameras across 80 locationsColumbia Bank is in the process of the multi-phase upgrade that converts their existing branches to Hanwha Techwin video surveillance cameras managed by Genetec’s Security Center Omnicast Video Management System (VMS). The project, which started in June of 2018, has already deployed over 1,200 Hanwha Techwin cameras across 80 locations. They will complete another 60 sites in 2019, and 30 more in 2020. The video cameras serve as part of an overall physical security plan and are positioned to provide expansive coverage of bank interiors including teller lines, exteriors including parking lots and surrounding areas and ATM machines. Cameras bundled with analytics Armstrong said Columbia Bank tested out a of variety of models before deciding on Hanwha Techwin. “I didn't know which camera vendors would give us the biggest bang for the buck,” he said. “But I settled on Hanwha Techwin for a couple of reasons. One, is the price competitiveness and, two, the fact that the cameras come bundled with so many analytics that many companies want to charge extra for those licenses.” One of the analytics features the Columbia Bank security team uses with regularity is the loitering feature, specifically at their ATM machines One of the analytics features the Columbia Bank security team uses with regularity is the loitering feature, specifically at their ATM machines. “If an individual is loitering around one of our ATMs beyond the set time limit, then we have it programmed into Genetec’s Security Center to send an alert." "Omnicast snaps a photo of the loiterer and emails it to everyone designated on our security team. We then can take a quick look at that photo and quickly determine whether or not somebody is utilizing the ATM as a customer or if they're doing something they're not supposed to, such as trying to break into the ATM or installing a skimmer.” Health monitoring of the cameras Armstrong said, as he tested cameras from other vendors, he noticed a consistent drop rate which he was concerned would get worse. Even though 98 percent availability seems acceptable, any downtime creates a risk of missing critical events" “Security Center provides health monitoring of the cameras, and what I looked for was if the availability started dropping below 98 percent. Even though 98 percent availability seems acceptable, any downtime creates a risk of missing critical events. One camera model we were testing was experiencing regular outages, where we would lose 30 seconds off and on throughout the day. These short loses added up quickly and we were seeing availability times dropping somewhere around 93 to 94 percent. That wasn't acceptable. “When I reviewed the data on the Hanwha Techwin model, the average availability was consistently above 99 percent, which was so impressive. It might just be a two percent difference, but it's inevitable that the one time you need it is the one time that camera is not working as expected. Columbia Bank was unwilling to accept the risk of utilizing equipment that failed to meet our standards, and decided to partner with Hanwha Techwin, who provided a much more reliable end user experience.” Utilizing H.265 and WiseStream compression Impact on network infrastructure and bandwidth were also determining factors for Columbia Bank as they chose to upgrade their video surveillance system. Armstrong said he was disappointed to find many camera manufacturers were not quickly integrating usage of H.265 compression technology into their products. He said he is impressed that Hanwha Techwin utilizes H.265 in so many of its camera models, as well as the fact that Hanwha has incorporated its own WiseStream technology into its cameras, making them even more efficient. Hanwha Techwin Wisenet P and X series cameras use H.265/H.264/MJPEG with Hanwha’s exclusive WiseStream II compression technology Hanwha Techwin Wisenet P and X series cameras use H.265/H.264/MJPEG with Hanwha’s exclusive WiseStream II compression technology. WiseStream dynamically controls encoding, balancing quality and compression according to movement in the image. Combined with H.265 compression, the bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology. Installing non-Intrusive cameras Community banks are charged with keeping employees, customers, and assets safe, but also need to present a warm and inviting environment since they are often a hub of civic activity. In-your-face video surveillance cameras in a bank can be threatening to any would-be criminal, but they are also off-putting to customers that visit banks on a day-to-day basis. This allows us to get higher quality images – and a wider field of view – while not intruding into people’s personal space"When Armstrong and his team were evaluating camera solutions across its branches, they wanted to find a way to let customers know they were providing the latest in video security without the potentially intrusive analog cameras that often can be found just inches away from customers during transactions at the teller counter. Higher resolution 5 megapixel cameras “It’s a balance – you want customers to feel secure, but you don’t want them to feel like they are in a prison or a fishbowl,” said Armstrong. He said they removed the older analog cameras on the teller line and replaced them with the higher resolution 5 megapixel Hanwha Techwin models, which were placed off the teller line. “This allows us to get higher quality images – and a wider field of view – while not intruding into people’s personal space,” he said. SPD-150 49 Channel Decoder for connectivity One way to convey that Columbia Bank is all business when it comes to security was with an innovative decoder offered by Hanwha Techwin. Armstrong said they wanted to have video monitors showing surveillance camera feeds in certain higher-risk locations so that customers would know they are being recorded, and that would serve as a deterrent to any would be criminals. However, with the change in hardware, they were unable to connect monitors directly to a DVR. Armstrong said Hanwha’s SPD-150 49 Channel Decoder has allowed them to connect analog, HDMI, and VGA. Columbia Bank has provided video evidence to help law enforcement investigate a variety of incidents including drive-by shootings, traffic accidents, and arson “Being able to put one Hanwha decoder unit in a branch and run three monitors off of it – as well as the ability to hook monitors up to some cameras directly – has saved us tremendous amounts of money while adding a visual security feature.” Adding cameras outdoor to assist community Columbia Bank has long emphasized that they are a community bank that’s community minded. When Armstrong and his team decided to upgrade their video surveillance solution, they made the decision to add video surveillance cameras to the exterior of all bank locations not only to protect their customers as they come and go, but also to assist the community and law enforcement when incidents occur in areas surrounding their branches. We’re very pleased with the solution from Cook Security Group, Hanwha Techwin, and Genetec" “We look at it as the opportunity to give back to the community and provide assistance in a variety of ways,” said Armstrong. So far, Columbia Bank has provided video evidence to help law enforcement investigate a variety of incidents including drive-by shootings, traffic accidents, and arson. Satisfied with the system’s performance Columbia Bank has been well served by the Hanwha Techwin-Genetec security solution and Armstrong said they are very satisfied with the performance of the system. “Hanwha Techwin has been a phenomenal partner for us,” he said. “And that’s what I look for in a security provider – a long-term partnership. We’re very pleased with the solution from Cook Security Group, Hanwha Techwin, and Genetec and we look forward to completing all phases of the project.”

AlertEnterprise Inc., the physical-logical security convergence software company, announced that its Airport Guardian software has been selected by Los Angeles World Airports (LAWA) as the new Identity Management and Credentialing System (IMCS) at Los Angeles International Airport (LAX). Airport Guardian cyber-physical security software will be deployed to deliver a new level of converged security, identity and access intelligence, and enhanced customer experience across IT, physical and OT systems. “At LAWA, we work hard to provide a high level of safety, security, and service for our customers, communities, and stakeholders,” said Aura Moore, Deputy Executive Director - CIO of LAX. “We’ve selected AlertEnterprise software as our new Identity Management and Credentialing System for its integrated, configurable, and futureproof design. This new system will enable us to improve security, enhance customer experience, minimize risk, and proactively enforce compliance for many years to come.” Ensuring real-Time compliance With Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle processWith Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle process, from application to badge printing, and access provisioning. By automating core processes with role-based workflow and active policy enforcement, the airport can ensure compliance in real-time, which helps to eliminate costly auditing efforts. The deployment of Airport Guardian software will include a secure, web-based portal that will enable LAX personnel to manage employees, vendors, and visitors across their enterprise landscape. Applicants and Authorized Signatories will be able to start, save, and submit applications, including requesting access to critical areas that require additional approval. Streamline application processes With built-in schedule management, Airport Guardian software will help the LAWA Badge Office streamline application processes and enhance customer experience, including reduced wait times, and application status visibility to applicants and authorized signatories. The aviation content pack features DACS, STA, CHRC, Rap Back, and LMS integrations as part of the Airport Guardian software Airport Guardian software includes an aviation specific content pack comprised of Tenant Management, Incident Management, Asset Governance, built-in airport compliance, industry reporting, badge auditing, and process automation best practices. The aviation content pack features DACS, STA, CHRC, Rap Back, and Learning Management Systems (LMS) integrations as part of the Airport Guardian software. Airport Security Awareness training The Airport Guardian software’s powerful LMS integration feature is designed to assist LAX administration teams in tracking and enforcing mandatory training for personnel including active shooter, Airside Vehicle Operating Permit, and Airport Security Awareness training.  “LAX is one of world’s premier and busiest airports, and we are thrilled that they have selected AlertEnterprise as part of their security modernization and digital transformation,” said Ruby Deol, AlertEnterprise Chief Operating Officer. “Our game-changing approach of converged cyber-physical security is helping to make airports and critical infrastructure around the world more secure while creating a positive workforce and customer experience.”

Resort World Casino New York City, (RWNYC) is the only legalized gaming casino in New York City. Its location near JFK International Airport meets New York State gaming regulations regarding geographical requirements, in order to protect visitors, patrons, and the casino’s assets. With approximately 400 million dollars channeled through its facility each week, the casino’s concerns include security across multiple points of entry, vendor offices, cashier cages, count room areas, and high limit rooms. The casino has an average of 15,000 guests per day, approximately 1,000 employees and 6,500 parking spaces. The requirement to accurately monitor and protect Resort World’s guests, facility, and personnel, demanded a state-of-the-art solution that could meet its complex security needs. Comprehensive security and surveillance program  Gallagher worked closely with Resort World to understand their unique challenges In order to create and maintain a safe and secure environment for all, Gallagher worked closely with Resort World to understand their unique challenges. A comprehensive security and surveillance program were implemented to seamlessly integrate people, processes, and technology. This program included: Integration with iTrak System, providing up-to-date information on personnel and incident reports from all departments. Synectics VMS Integration (with more than 2,000 HD cameras), to control doors, acknowledge alarms, link cameras to alarms, and alter the mood of the monitor room by changing the color of the lighting. If an alarm is activated the monitor room lighting turns red. Open Process Control Integration, to automatically generate VMS alerts. These alerts convert to a WAV (audio) file that announces the location of the alert and then directs cameras to the specific area of interest. Interface and automatic export of the Employee Dining Buffet record to payroll weekly. Scalable security solution Director of Surveillance at Resort World New York City, Jason Arnett, and his team have completed the Gallagher Access Technician Training Course and are qualified as first responders. A+ Technology & Security in Bay Shore, New York is Gallagher’s Certified Channel Partner and service provider for RWNY. “Security of the property is key to the success of our business,” says Jason. “Having a system that is capable of numerous customizations, while being scalable to the constant demand for growth, proves it is an all-around solid security system for our environment.” Customer inspired Resort World Casino New York City identified a need for a solution that would disable employee access cards at the end of their shift. Employees were required to pass through a security checkpoint at the start of their day to reactivate their access card. To streamline this process, Resort World selected Gallagher’s Action on Access integration. Jason explains, “This significantly enhanced the security of the property by taking fear out of the equation.” Gallagher Action on Access integration ID badges are no longer active while off property, activation of the ID is done in the presence of security ID badges are no longer active while off property, activation of the ID is done in the presence of security, meaning unauthorized access to the property due to a lost ID badge is no longer a concern. Additionally, in the event of an emergency, a report can be run producing an accurate account of who is in the building. Lastly, it requires staff to enter and exit the property though one particular entrance, limiting the possibility of internal theft. Ultimately, Action on Access delivers a two-fold protection plan. Cardholder selection is regulated by the state to ensure that no individual has full capability to create a complete cardholder credential or select access for the cardholder. In order to maintain compliance with state regulations, RWNYC utilizes features included with Gallagher Command Centre such as dual access point authorization, interlocks, and security alarms tied-in with output to control lights, as well as additional device notifications. Authorized and secure access control In order to provide enhanced protection and authorized access control, several mantraps were positioned in critical areas of the facility. These mantraps allow RWNYC staff to know who is on duty. This step, in conjunction with Action on Access, provides a significant safety measure as it allows for the enabling and disabling of card access with time restraints, in the event a card is lost or compromised.The Gallagher system is fully customisable to meet and exceed gaming regulations for this property" “With Gallagher’s latest software update, we’ve been creating more customized views for our staff to better monitor particular areas,” says Jason. Email alert notifications are used to inform Player Development that an invited guest is entering the private gaming space, allowing a greeter to welcome them and provide best in class customer service. Gallagher security system Gallagher’s security solution affords RWNYC a reduction of five to eight hours of labor per week by utilizing Command Center’s reporting and auditing capabilities. “The Gallagher system is fully customizable to meet and exceed gaming regulations for this property. It is modular and can be divided into multi-tenant features. Gallagher’s functionality and flexibility are only limited by your imagination,” Jason summarized. Gallagher Command Center is at the center of Resort World Casino New York City’s thorough and complex security program, helping protect their world class entertainment facility by safeguarding physical property, minimizing risk, and reducing operational costs.

Avigilon Corporation (‘Avigilon’), a Motorola Solutions company, announces that the New Bedford Housing Authority (‘NBHA’) in Massachusetts, USA has selected Avigilon video security solutions to help improve safety and reduce crime within its community. With close to 1,750 federal public housing units and 748 state aided units, the NBHA services over 6,000 individuals by providing safe, well-maintained and affordable housing units. New Bedford has faced challenges related to crime, which prompted the NBHA to seek out a security system that delivers actionable results to increase public safety throughout its community.  Monitor critical areas The NBHA has deployed a complete Avigilon solution to monitor 13 of its properties throughout the city The NBHA has deployed a complete Avigilon solution to monitor 13 of its properties throughout the city. The system includes more than 125 Avigilon cameras and Avigilon Appearance Search™ technology, which is powered by AI to help enable security officers to quickly sort through hours of video with ease to locate a specific person or vehicle of interest across an entire site or multiple sites that are connected to the same Avigilon Control Center™ client software. “Our goal is to provide a safe environment for our residents and deploying an Avigilon system has allowed us to monitor critical areas more efficiently and respond more quickly,” said Steven Beauregard, executive director of NBHA. Video security solutions “So far, the results are tangible as we’ve made great strides in improving the safety and security of our communities.” “The NBHA is taking significant action to proactively address crime and other security concerns to help protect what matters most: its residents,” said Ryan Nolan, senior vice president, Commercial Operations of Avigilon. “By using our AI-powered video security solutions they are able to increase the effectiveness of their security system and provide a new level of public safety.”

There is a saying that ‘Everything is Bigger in Texas’, and the Dallas, Texas police department is no exception. The city of Dallas is ranked in the top 10 cities in the U.S. in terms of population, at 1.2 million people. The Dallas Police Department is the ninth largest municipal police force in the U.S., based on 3,012 sworn officers. It is led by Chief of Police, U. Reneé Hall. The department is located in the Jack Evans Police Headquarters building, which was built in 2003. It is 358,000 square feet, has six floors, is spread over a three-acre site, has a separate 1,200 car parking garage and a two-acre, open parking lot for additional visitor parking. Prior to 2003, the department was housed in the circa 1914 former City Hall Building. Preventing terrorist attack and hazards Police officials worked with a Police Design Consultant to help design the building to resist terrorist attacksThe Jack Evans Police Headquarters building was under construction when 9/11 terrorists flew airplanes into the World Trade Buildings in New York. That event was preceded by the Oklahoma City Murrah Federal Building bombing in April 1995. Therefore, security was a concern in its design. Police officials worked with a Police Design Consultant – McClaren, Wilson, and Lawrie Architects of Phoenix – to help design the building to resist a terrorist attack and isolate potential hazards. The building also needed to control visitor traffic and access. On an average month, there are 5,000 public visitors to the Jack Evans building. In addition, shots fired at police buildings nationally are not uncommon, says Paul M. Schuster, Senior Corporal/Facilities Management for the Dallas Police Department. Ready to anticipate dangerous crimes “For the most part they are random, single shot drive-by shootings. Often, the officers are unaware that the building has been shot at, until they find a bullet hole in the brick or glass. Increasingly, police tend to be a symbol of government and some citizens see that as a visible target to lash out at. Police officers are trained to expect the routine types of calls, such as domestic violence, traffic accidents, and other crimes. Yet they must be flexible to anticipate the non-routine that can be dangerous and change in a heartbeat.”   On June 13, 2015, after midnight, a 35-year-old male placed a duffle bag with a remote-controlled bomb to detonate later between cars in the parking lot of the headquarters building. The suspect then began shooting continuously at the lobby windows. Officers responded to the scene, a vehicle chase began, and the incident ended outside the city. Luckily officers in the lobby took cover and were not injured. Conducting building security assessment The assessment included testing various construction materials for bullet resistance to various types of weaponsFollowing that incident, the Dallas Police Department conducted a security assessment of the building and also at seven patrol stations throughout the city. The assessment included testing various construction materials for bullet resistance to various types of weapons. Gensler Architects and Guidepost Solutions, LLC developed the solutions and plans. “Yesterday we were concerned about handguns, today we are worried about rifles, and the idea of terrorism is always present with outright attack or bombs,” Schuster notes. “The police officers and police staff only want a place that is safe and where they can do their good work.” Funding of $1.3 million was approved to upgrade the lobbies of the seven patrol stations to withstand rifle rounds, and $1.9 million to improve headquarters lobby security, and to upgrade an aging security system. Turner Construction Company and Convergint Technologies, LLC conducted the renovations and security technology integration. Challenges in upgrading lobby security Visitors were allowed free entry into the lobby and were only screened in an open area to the side if going to other floorsThe headquarters’ lobby was initially designed as a two-story glass-walled structure, with an information desk and public records service windows. Visitors were allowed free entry into the lobby and were only screened in an open area to the side if going to other floors. “The challenge in upgrading lobby security was the two-story lobby entrance glass. The glass was not bullet rated, due to budget constraints. Changing the front of the building to support ballistic rifle-rated glass would have caused extensive time, exposed the inside of the lobby to weather, and would not have solved all of the security issues,” Schuster says. “In addition, there were concerns about keeping an ‘open’ and friendly service concept in mind and ensuring that the lobby would not resemble a ‘fortress’,” Schuster notes. Bullet-rated glass and bullet resistant wall The solution was to keep the existing exterior unchanged and focus on adding a layer of security once a person enters the lobby. Visitors now enter the headquarters and immediately proceed to a side room where security screening is conducted. Once inside the screening room, the visitor has belongings x-rayed, and they walk through a metal detector A new secondary wall with bullet-rated glass and solid bullet resistant wall materials was constructed inside the lobby to channel visitors to the room. Once inside the screening room, which also has bullet resistant walls, the visitor has belongings x-rayed, and they walk through a metal detector. In the event that anyone was to produce a gun and begin shooting, the incident could be contained inside that room. Tourlock 180+90 security revolving door Once a visitor has been cleared, they proceed into the main lobby via a Boon Edam Tourlock 180+90 security revolving door. This automatic, four-wing door is the most advanced, security revolving door in the Boon Edam product range that offers maximum throughput, allowing users to enter and leave the building simultaneously. In the event that a large number of persons try to force their way into the facility, the Tourlock 180+90 will determine that more than one person is trying to enter and will reject the person and lock out any others from entering. Once a visitor is ready to leave the lobby and exit the building, they pass through another Boon Edam Tourlock 180+90 that leads to a vestibule with exterior swinging doors. In the event that someone tries to go back into the lobby from the front vestibule area, without going through the security screening room, the Tourlock security revolving door will reject their entry. Preventing tailgating and piggybacking The Boon Edam security revolving doors accurately prevent both tailgating and piggybackingThe Jack Evans Headquarters security upgrades for the lobby improved security and still kept the best aspects of the lobby design, including the antique police car, and the overhead police helicopter. The Boon Edam security revolving doors accurately prevent both tailgating and piggybacking, and provide the department with maximum security while controlling traffic flow. “While it would be great to have a building totally open to the public and then add security as needed, such is not the world we live in anymore,” Schuster adds. Future security plans include exterior site security upgrades to the patrol stations and the headquarters to include security fencing with card access controls for fleet and employee vehicles at each of the sites.

At the University of Tennessee, Knoxville, the Technology Integration Services department provides infrastructure, customer service and web application support to the faculty, staff, students, and units of the College of Business. Its focus is to facilitate the use of the campus infrastructure and support while adding complementary infrastructure and services to meet the unique needs of the college. The college took a very innovative approach to operating and securing its 174,000sq ft state of the art Haslam Business Building. The technologically advanced facility incorporates over 40 meeting rooms and needed a way to efficiently schedule and fill classrooms and conference space, yet maintain security and control. Physical access control CSC identified the Gallagher security management platform as the best fit for the foundation of the system The university had previously used an antiquated access control and security system across the campus, and realized it did not meet the demands of this new high-tech facility. Ramsey Valentine, Director of Technology for the College of Business, turned to WWR Engineering of Knoxville, and Coactive Systems (CSC) of Canton, Ohio to design and deploy a state-of-the-art integrated security business solution. The difficulty involved in deploying this solution was that certain components, like physical access control, were readily available, but other components such as digital signage information kiosks and the integration of all components of the system, were not off-the-shelf. CSC’s Brad Green and John Kortis worked with Director Valentine to understand the college’s specific needs and develop a solution that exceeded their expectations. CSC identified the Gallagher security management platform as the best fit for the foundation of the system. Application programming interface Gallagher systems are installed in approximately 90 percent of Australia’s and New Zealand’s universities. With proven strength in the tertiary market internationally, the Gallagher system was selected because of its open architecture, application programming interface, and published software developer’s kit. CSC also teamed with the local office of Simplex Grinnell. Led by Mitch Hall, Simplex was the contractor responsible for the assembly and installation of the Gallagher security system and the kiosks provided by CSC. WWR was responsible for the engineering drawings and interface to the existing security systems. The College utilizes Meeting Room Manager from NetSimplicity for room scheduling; CSC created an integration from Meeting Room Manager with Gallagher Command Centre software. CSC also designed and custom manufactured the 42 kiosks that the college uses at each classroom and in meeting room areas. Door position switches Use of the kiosk requires a valid access card carried by all students and faculty The kiosks are the user-interface to the ‘system’ for room access and scheduling. Use of the kiosk requires a valid access card carried by all students and faculty. Each touch-screen kiosk contains digital signage showing the classroom name and detailed information about the room schedule and its status. Users can also access current weather, news, and stock information via the touch screen. The kiosk may be programmed to display emergency messages and egress data if needed. The kiosks are connected to the college’s network on which Gallagher Command Centre resides. The Gallagher system controls and monitors the door functionality including electric lockset and door position switches. Meeting Room Manager is utilized by staff to schedule rooms for classes and assign students via the campus intranet. Gallagher server and controller application programming interfaces extend the functionality and flexibility of the Gallagher system as the platform for integration. Providing technology solutions Utilization of the integrated system provides continuous communications security and access control for the college, while allowing students unencumbered access to the meeting rooms and classrooms. Gallagher would like to acknowledge the support of the University of Tennessee and their security partners Coactive Systems of Canton and Simplex Grinnell, Knoxville in the development of this in-site study. CSC is a full service IT integration company providing technology solutions for audio, video, data, voice, dispatch, asset management, inventory, kiosks, security, communication, insurance, retail and medical systems. CSC’s services include custom software development, system installation, maintenance and cabling. Photos reproduced with permission from University of Tennessee.

Insurance Auto Auctions (IAA), is one of North America’s leading salvage auto auctions companies with the largest facility footprint, strong buyer base, and high auction returns. The exclusive focus is on the automotive total-loss industry with over 160 corporate owned facilities across the United States and Canada. IAA provides sellers and buyers with the best solutions to process and acquire total-loss, recovered-theft, fleet lease, dealer trade-in and collision damaged rental vehicles. Holding a variety of automobiles from cars, trucks, SUV’s, and motorcycles on site - the highest property protection measures must be taken. When IAA felt it needed a more robust security system along with unsurpassed service to protect its business, they chose Gallagher’s perimeter security solution. Over 12 strong years, Gallagher is now much more than a security solutions vendor to IAA. Gallagher is a long-term partner. Reduction in theft and vandalism The quality of the fence is rigid, and wires are closer together and tighter, not loose and easily movable"Covering auction site sizes up to and over 70 facility acres, Gallagher’s networked perimeter fencing is in use and continually being rolled out into new IAA sites across various geographical regions. IAA staff believe that the threat of theft, vandalism and damage has been significantly reduced thanks to the deterrence and detection features of Gallagher’s networked perimeter security. Compared to other electric fences on the market, IAA chose Gallagher after they tested it and found it to be the best product available. Eric Zurawski, Director of Security, said “The quality of the fence is rigid, and wires are closer together and tighter, not loose and easily movable, as we’ve found with other products. All these attractive features are what sets Gallagher’s electric fencing apart.” Monitoring perimeter security With Gallagher’s latest software system Command Centre v7.10 and Trophy FT Fence Controllers, IAA monitors and controls perimeter security by sending a regulated electrical pulse around the high voltage fence zones and sections of the perimeter fence. IAA has the ability to configure, control and monitor between 3-12 fence zones at one time giving a thorough overlay of the entire yard, zone by zone, region by region. The integration features of Gallagher Command Centre have enabled IAA to streamline and improve all operations from the head office in Chicago. By remotely monitoring all sites they can see when fences go offline and where from a central control room. Protecting assets of customers Gallagher’s electric fences are our number one perimeter security choice to protect our assets and the assets of our customers"“The interface is far better than anything on the market. It is a very powerful tool, particularly great for monitoring. We’re able to monitor sites that turn on their electric fences and the ones that don’t from a remote location. It’s really helped boost our security measures. “Gallagher’s system has grown with us as we continue to expand by opening new sites and overflow lots, and acquiring existing businesses. Gallagher’s electric fences are our number one perimeter security choice to protect our assets and the assets of our customers. It is the number one security solution on the market that deters, detects, and delays.” Gallagher perimeter electric fencing is IAA’s primary line of defense, enabling IAA to enhance the security of its facilities while at the same time reducing its security costs. IAA has integrated Gallagher’s Command Centre with third party alarm systems offering regional alarm companies advanced installation help and support.

Senstar, a provider of perimeter intrusion detection systems and video management solutions, has published a case study detailing how the Senstar LM100 hybrid perimeter intrusion detection and intelligent lighting system is simplifying security for a US electrical utility company. For many years, the utility company has integrated its perimeter intrusion detection and lighting systems. Recently, the company has begun installing the Senstar LM100 which provides detection and lighting in one product, and saves them over $80,000 per site. The savings are a result of the reduction of electrical requirements, conduit, grounding, and associated labor, as well as the removal of certain equipment from project scope that are required for the two-system integration. Combining functions of two systems in one “The LM100 combines all of the functions the two systems provide and it saves us a lot of money,” said the utility company’s security administrator. “It is also simpler to integrate and has better functionality.” The Senstar LM100’s perimeter LED-based lighting acts as an initial deterrentThe Senstar LM100’s perimeter LED-based lighting acts as an initial deterrent. If an intruder persists and an attempt to cut, climb or otherwise break through the fence is detected, the closest luminaire begins to strobe, and an alert is sent via a security management system. The intruder knows immediately they have been detected and that their exact location is known by security and others in the vicinity. Protecting property and assets “Why use two systems when the same job can be done by one,” said Senstar Product Manager Todd Brisebois. “With the combined sensing and lighting capabilities of the LM100, this is the only system that has its lighting affected by its sensing all while reducing costs related to operation, theft, vandalism and electricity usage with minimal light pollution. Above all, the LM100 provides peace of mind for those who need to protect their property and assets.” Another key benefit the utility company is realizing from the LM100 is its high color rendering (CRI) index which maximizes camera performance, providing clear and concise images of the intrusion attempt, so the security personnel at the monitoring station can more effectively assess the situation and initiate an appropriate response. The Senstar LM100 is now installed at three of the utility company’s sites, with an additional 43 other sites planned.

Indiana Department of Correction (IDOC) is a state-wide organization, comprised of 21 adult facilities housing over 28,000 inmates. Safety of both inmates and the public is a top priority for IDOC and forms part of the organization’s mission and vision. The inefficiency and increased cost associated with managing multiple security technologies and systems led to IDOC’s Director of Construction Services Kevin Orme to seek a solution that not only increased efficiency and reliability for the prison facilities staff but ensured that both inmate and public safety remained consistent with their organization mission and vision – the top priority. Effective pulse fence systems Gallagher security monitored pulse fence systems are safe, effective, reliable, and safely deter and detect disturbancesGallagher Certified Channel Partner Security Automation Systems (SAS) is a valuable partner to both Gallagher and IDOC. SAS has worked with IDOC and Gallagher to design and manage the installation and maintenance of the current system and to develop further solutions to meet future requirements and increase efficiency and safety. Gallagher security monitored pulse fence systems are safe, effective, reliable, and safely deter and detect disturbances without triggering false alarms. An essential requirement for upgrading a number of low security level 1 facilities to level 2 is perimeter detection. Some IDOC facilities require up to 1000 feet of interior chain link fence to be covered by effective non-lethal perimeter detection. SAS worked with the IDOC requirements and proposed the Gallagher D21 disturbance sensors to provide the perimeter detection solution. Perimeter security for correctional facility “Gallagher’s system changed the way I think about perimeter security,” says IDOC’s Director of Construction Services Kevin Orme. “Gallagher is the specified standard for any correctional facility above minimum security.” The product is great, works reliably every day, and I don’t have to worry about it" Gallagher’s perimeter security system is included in all new IDOC construction, as well as being retrofitted into existing facilities throughout the state. The efficient installation process of the Gallagher system meant IDOC could significantly reduce time in comparison to other technology in the agency. “The product is great, works reliably every day, and I don’t have to worry about it,” he adds. “We’ve been able to make more effective user of security resources too. Officers have been reallocated from the perimeter to in-prison offender contact areas.” Operator-friendly software “Hardware failure rate and recurrent costs are very low, and the software is operator-friendly reducing human error,” says Mr. Orme. “Maintenance is much easier; the prison’s maintenance staff have the ability to fix any minor issues.” The D21 Disturbance Sensor measures and analyzes the impact on the fence when disturbed. The sensor raises an alarm only when specified limits are exceeded, preventing any nuisance or ‘false’ alarms caused by disturbances such as wind or rain. Integration with Command Centre software Compared to other technologies considered by the state, the D21 sensors were the most cost-effective solution"Ryan Tomlinson from SAS says the D21 sensor was suggested for two main reasons. “First, the D21 sensors integrate seamlessly with the Gallagher Command Centre software, which was a key factor in the decision process. We were already integrating non-lethal electric fencing, door control and video systems with Command Centre and the state preferred not to add another, separate system. The second reason we chose the D21 sensors was cost. Compared to other technologies considered by the state, the D21 sensors were the most cost-effective solution.” Mr Tomlinson had confidence in Gallagher and its products to carry out the job successfully. “Although this was to be our first installation of the D21 product, we were confident that between the technical ability of our staff and the support from Gallagher, we would be able to provide a successful installation,” he says. “The D21 sensors were simple to install. They easily mounted to fence posts and other structures the system was monitoring and installing the communications backbone was low-cost and straightforward.” Monitoring real-time data in Command Centre We were able to power-up each new zone of sensors and get them on-line with the Gallagher Controller 6000s"“After the initial process of setting the address of each sensor, we were able to power-up each new zone of sensors and get them on-line with the Gallagher Controller 6000s. Next, we were able to individually adjust the parameters of each sensor and monitor real-time data in Command Centre according to the particular characteristics of the structure the sensor was affixed to." “Overall, I was impressed with the ease of installation, the adjustability of the sensors and how well the sensors integrated with the Command Centre software.” Following the installation of the Gallagher system, IDOC was able to reclassify the facility as level 2, thus allowing them to house a wider group of offenders using the cost-effective, yet highly secure perimeter security solutions offered by Gallagher.

A supplier of global technology services, Bosch chose to partner with Gallagher and KW Corporation to help streamline its North American security operations. Operational efficiency Bosch required a comprehensive yet flexible security solution that could be tailored to solve their specific requirements and challenges. Presently 22 Bosch locations are on the Gallagher platform with a cardholder database of approximately 6,000. A key area of focus for Bosch was improving operational efficiency. Command Center, Gallagher’s powerful access control solution, offered Bosch a range of reporting functions to help streamline operations. Manager of Bosch’s corporate Security, Frederick Fung, says “The user friendliness of Command Center and the ability to automate reporting means our operations now run more smoothly. Administration time has been reduced, creating significant cost savings.” Having the ability to pick up the phone and call technical support is critical to securing our sites"CenrCentralized System Bosch selected Gallagher as the solution that could best meet its needs, including a centralised system to secure multiple sites. “Having the ability to pick up the phone and call technical support is critical to securing our sites,” explains Fung. “Many of our security staff have multiple responsibilities, so the Gallagher and KW Corporation services are invaluable.” Gallagher also offers customers the same training courses that it conducts for certified channel partners, providing staff with the capability to be first responders and giving them the confidence to handle certain security issues themselves. Command Centre Like many businesses, theft of physical and intellectual property is a big concern. With the support of Gallagher and KW Corporation, Command Center manages access control, Bosch surveillance, and intrusion systems. Selecting Gallagher provided Bosch with: Video management system integration (BVMS), for safety precautions and oversight CCTV integration, image and video event audit trail Peace of mind through the use of the latest continually evolving software technologies and cyber security counter measures, eliminating the fear of hacking and site down-time Integrated intrusion detection system allowing full situational awareness Flexible and scalable solutions Fung explains, “The key differentiator for Gallagher is the company’s unmatched support, system user-friendliness, and cost savings in both short and long-term.” Gallagher solutions are flexible and scalable, creating the potential for future growth across Bosch locations. “Integration with Gallagher Command Center has had a positive impact across our sites, improving safety, security, and operational efficiencies,” says Fung. “Gallagher supports us in providing a safe and secure working environment, improving the quality of life for our associates and visitors.”

The first forensic science-based crime prevention system in New York State was installed at luxury Swiss watch manufacturer, Richard Mille. It is the fourth system to be deployed in the United States. The technology, the Intruder Spray System from SelectaDNA, utilizes forensic science to reduce burglary, robbery and high-value theft by a documented range of 40 to 86 percent. The cutting-edge technology was installed at the world-renowned watch brand’s architecturally stunning flagship boutique, located on ‘Billionaire’s Row’ on 57th Street in Manhattan. Irrefutably identify criminals The forensic technology is synthetically manufactured in an accredited ISO 17025 laboratory The system uses the power of forensic marking science to considerably deter crime and, if a crime is committed, enhances law enforcement ability to irrefutably identify criminals, then apprehend and prosecute them. The technology has been used for more than ten years in 46 countries on five continents. It is now available and beginning to be deployed in the United States. The forensic technology is synthetically manufactured in an accredited ISO 17025 laboratory. It is scientifically structured, and functions, the same as organic DNA – but is more durable. Each unit of the forensic solution contains a universally unique code (sequence), which is never replicated; thus; providing an exclusive identifying marker for each client. Each unique forensic code provides an uncontestable link between a criminal, or stolen item, to a specific crime scene and the rightful owners. Remote video monitoring The system – comprised of a control box, spray head and PIR – is easily integrated with other security systems such as burglary, access control, intrusion, video, and many others. Installations take approximately four hours. The system can also be installed as a standalone crime-fighting solution. There are various modalities of system activation, including but not limited to panic buttons, money clips, remote video monitoring via Milestone Systems, RFID and facial recognition technology. When the system is activated, the invisible, non-toxic and water-based forensic solution remains on marked criminals’ skin for four to six weeks, and clothing for two to three months. The solution is only visible via a special frequency UV light, leaving criminals exposed to identification and apprehension well after leaving the crime scene. Crime-fighting technology SelectaDNAs forensic marking technology is a well-documented tool to prevent and deter a large percentage of crime" “We’re pleased to provide Richard Mille with a proven crime-fighting technology to further enhance its already impressive security measures,” said Henrik Olsen, CEO of CSI Protect, the exclusive provider of SelectaDNA technology in the United States. “SelectaDNAs forensic marking technology is a well-documented tool to prevent and deter a large percentage of crime across the globe and now in the United States.” Many Fortune 500 and iconic, well-known companies have used SelectaDNA technology, including, Tag Heuer, LVMH, Chanel, Pandora, Watchfinder & Co., 7-Eleven, Circle K, G4S, Securitas, GlaxoSmithKline, Lloyds Bank, The Royal Bank of Scotland (RBS), Bank of New Zealand, McDonald’s, KFC, Balfour Beatty, Shell, Texaco, Raptis Rare Books and thousands of others. Offender marking solutions The co-founder of Milestone Systems, Henrik Friborg Jacobsen, is a major proponent of the technology and anticipates major growth of its use in the United States. Friborg Jacobsen is also an investor in, and chief advisor to, CSI Protect. SelectaDNA is a pioneer in forensic marking offering a full range of property, infrastructure and offender marking solutions, using a completely secure and unique forensic technology. SelectaDNA, which is water-based, non-toxic and non-flammable, is proven to reduce crime (especially robbery, burglary and high-value theft) by up to 86%. SelectaDNA not only reduces crime, but also enables law enforcement to link criminals to crime scenes and secure convictions.

AMG Systems has been commissioned to help digitise the traffic monitoring system for newly-extended hard shoulder bus lanes on Belfast’s main motorways, to make it more efficient, secure and reliable. A new IP-based CCTV system was being installed as part of the extension project, so the underlying fiber network needed to be upgraded in order to handle the high-grade images being transmitted back to the city’s Traffic Information and Control Center (TICC). The upgrade helps to enhance passenger journeys by improving the quality of real-time information sent to traffic management teams. AMG – Juniper Networks partnership AMG, working with Juniper Networks, a leader in secure, AI-driven networks, brought the IP-driven CCTV project together across numerous government agencies and private construction contractors to create a cost-efficient, robust solution for Belfast’s M1 and M2 motorways. The Northern Ireland Department for Infrastructure (DfI) awarded a tender to Graham Construction to work on the extension of hard shoulder bus lanes along the M1 and M2 motorways, intended to improve journey times and service reliability for bus passengers without affecting general traffic flows. The scheme was designed by DfI consultants Aecom, who also carried out site supervision and project manager roles during construction. The work included the provision of new and upgraded Pan Tilt Zoom IP-based CCTV cameras for traffic monitoring purposes by the Traffic Information and Control Center (TICC) in Belfast. Hikvision PTZ IP video camerasGraham used Hikvision PTZ IP video cameras – installed by Chubb – for traffic monitoring Graham used Hikvision PTZ IP video cameras – installed by Chubb – for traffic monitoring. But connecting them to the Pelco system in use at TICC was not as straightforward as it at first seemed, which is where AMG Systems and Juniper Networks came in. “On each of the two motorways, the existing fiber network had only two spare fibres, so all the images had to be combined onto the two, allowing for a resilient ring,” consultant Jo Hopkins of Highways Consulting says, “meaning that if one fiber broke, the other would be able to transmit all the images. The existing cameras on the network were analog, but we took the opportunity to install digital cameras. This reduces the number of times the images are sampled and converted from analog to digital and back again, which improves the quality of the image.” Connecting IP cameras to Fiber Network Hopkins worked with Graham on the project, and said AMG was asked to provide a reliable, cost-effective means of connecting new cameras onto the existing fiber network, bringing the images back to the Traffic Control Center in Belfast. “The task itself was straightforward, but the integration into an existing live system made the project more complex,” she said. Hopkins and AMG Systems Business Development Director Sara Fisher worked to address the network challenge, which included upgrading from analog to IP cameras for the first time on the Belfast motorways. AMG switches The network design utilizes nine AMG switches on the M1 fibres and 15 switches for the M2 The network design utilizes nine AMG switches on the M1 fibers and 15 switches for the M2. At the TICC control room, there are a further four AMG switches which allow the IP cameras to connect to the existing Pelco monitoring equipment. Fisher explains that the control room network connection was further complicated as the TICC’s existing system called for the use of multi-casting and VLANs, and an existing firewall also had to be factored in. “The most appropriate interface in this case was Layer 3 POE switches from our partner Juniper Networks,” she said. IP video surveillance A DfI TICC representative said: “The joint network design by AMG and Juniper Networks has met the challenge presented to them in upgrading our hard shoulder bus lane cameras from purely analog to IP and has provided a resilient network, intended specifically for the task. AMG’s post-sales service and advice has also proved extremely helpful.”

One of the fastest growing districts in the upper Midwest of the United States, Harrisburg in South Dakota educates almost 4000 students across eight schools. Gallagher Command Centre was selected as the only solution that could meet the district’s security requirements, and in October 2015, these security measures were put to the test when the local high school was the target of a shooting. The incident resulted in one staff member being injured but was prevented from escalating further due to Gallagher’s central management platform, Command Centre, being activated by staff. Logs from the incident confirm that from the time the emergency button was pressed, it took just four seconds for Command Centre to lock all outside doors, notify district authorities, and limit building access to emergency responders only. Physical barriers for students’ security Gallagher Command Centre was involved with placing physical barriers between an active gunman and high school students"James Straatmeyer, Chief Executive Officer of Integrated Technology & Security, partnered with Gallagher for the installation of Harrisburg districts security solution. James says, “Gallagher Command Centre was directly involved with placing physical barriers between an active gunman and hundreds of high school students filling 37 classrooms. As far as I’m aware, there’s no other product on the market that has the capabilities and integration solutions for protecting students and staff to the extent of Gallagher Command Centre.” This type of security alert is of increasing concern for many educational institutions, prompting renewed focus on daily security protocols. Integrated and scalable security system Essential to providing an optimum learning environment for students is ensuring their safety and security – a responsibility the district of Harrisburg takes extremely seriously. Key to this was partnering with a security solutions provider that understood the specific needs of educational institutions, with the flexibility to employ customized features that could be tailored to Harrisburg’s particular requirements. The system needed to be fully integrated, scalable and expandable, digitally based, user-friendly The system needed to be fully integrated, scalable and expandable, digitally based, user-friendly and crucially, to assist and not replace, existing manual security procedures. Gallagher and South Dakota based Integrated Technology & Security completed the initial installation within three weeks. Since its introduction, the system has been under continual expansion. Features of updated security solution The access control system originally installed in 2013, fulfilled the region’s initial security requirements; however, a period of growth prompted the need for an enhanced system that could protect the increasing number of students. Some of the features of Harrisburg’s upgraded security solution included: Outlook calendar integration, to enable scheduling of access for special events Intercom / phone integration, to control doors from a desktop icon or smartphone Strobe light control to provide lockdown notifications in hearing impaired areas such as deaf education, shops and the gym Intercom integration for lockdown announcements Command Centre provides enterprise level lockdown controls which limit access to buildings, control fire doors, and send notifications, while providing an audit trail and video alerts. Lockdown access to all staff members An understanding of the benefits of an advanced, interactive security network is essential, and in some cases, lifesavingUsability is a highlight of Command Centre, offering access for all levels of personnel. Initially, only office and administrative staff were trained in the use of lockdown systems, but as the Command Centre’s lockdown features have developed, all staff members can now control access in individual school buildings. Once a lockdown has been activated, a notification is automatically issued to district authorities, immediately alerting emergency services if required. The security incident in 2015 strongly supported Harrisburg district’s decision to install a sophisticated access control system to protect its faculty, staff and students. At a time when concern over campus security is rising, an understanding of the benefits of an advanced, interactive security network is essential, and in some cases, lifesaving. Gallagher’s security solution offers educational institutions around the world a combination of enhanced operational efficiency and cost savings. Command Centre’s software provides a powerful and versatile feature set, enabling system operators to configure, monitor and control their unique security system.