Interface Security Systems, a pioneering managed services provider that delivers managed network, business security and business intelligence solutions to distributed enterprises, recently provided Thrive Restaurant Group, one of Applebee’s largest franchisees in the US, with scalable network, communications and security services. Business security systems platform The new solutions include a next-generation secure SD-WAN architecture with network upgrades, 4G/LTE wireless capability, unified communications as service (UCaaS) with cloud-based VoIP and a secure and standardized business security systems platform. As a significant update to Thrive’s outdated legacy systems, the new Interface solution unclogs productivity bottlenecks and gives the flexibility the restaurant chain needs to address changing customer preferences. Managing multiple network and voice providers We needed a partner we could count on to manage our network, voice, and security for all locations" With 81 restaurants across the United States, Thrive found itself struggling with challenges common to many geographically distributed businesses, including managing multiple network and voice providers, dealing with outdated CCTV hardware, and a lack of accountability from vendors. “With 81 restaurants across ten states, we needed a partner we could count on to manage our network, voice, and security for all locations,” explains Brian Houchin, Director of IT for Thrive Restaurant Group. Troubleshooting technical issues When it came to managing vendors, Thrive simply had too many. Troubleshooting technical issues was challenging as it was difficult to pin accountability on a specific vendor. In addition, tracking invoices, service credits and administering multiple vendors was an inefficient and time-consuming exercise every month. Outdated hardware and changing regulations also posed a challenge. Unreliable CCTV equipment left the restaurants, employees and customers vulnerable to security risks on-premises. Constantly evolving Payment Card Industry (PCI) compliance rules meant Brian Houchin had to devote hours of his limited bandwidth to keep up with the latest changes and updates, so that Thrive could avoid major penalties and security threats. With the COVID-19 pandemic significantly disrupting Thrive’s business, restaurant staff found it challenging to handle sudden spikes in call volumes, as they had to work with a legacy phone system that was not scalable. The lack of 4G wireless coverage, outside of the restaurant premises made curbside pickup and take-out services impossible to manage. Secure, scalable network and communications Thrive turned to Interface to implement a secure, scalable network and communications backbone that would unclog the productivity bottlenecks and give the flexibility the restaurant chain needed to cater to changing customer needs. Interface implemented a next-generation secure SD-WAN architecture with network upgrades to guarantee seamless connectivity between all of Thrive’s locations. To deliver a better guest experience for customers calling in with their orders and enabling curbside pickup and payment, Interface rolled out a 4G/LTE wireless network that also doubled up as a backup when the primary network failed. UCaas with cloud-based VoIP implemented With managed network services from Interface, Brian and Thrive never have to worry about PCI compliance With managed network services from Interface, Brian and Thrive never have to worry about PCI compliance. Interface also implemented unified communications as service (UCaaS) with cloud-based VoIP and auto-attendant features for Thrive’s locations to seamlessly route high volumes of customer calls to their dedicated order center. “We wanted to take the call-in experience out of the individual restaurants and put it into the hands of professionals who weren’t in a hurry to get off the phone,” explains Brian Houchin, adding “The VoIP service from Interface lets us take additional orders, dramatically improving our customer experience and increasing revenue.” Deploying secure video surveillance platform To solve the limitations of Thrive’s legacy CCTV infrastructure, Interface delivered a secure video surveillance platform with easy remote viewing from any location and simplified access management to boost restaurant security. Thrive’s partnership with Interface has allowed the restaurant group to focus more on their growth strategy and long-term plans. By consolidating their SD-WAN, UCaaS, CCTV and 4G/LTE services with Interface, Thrive gets real accountability without having to deal with the vendor run-around. Perhaps the greatest advantage is Thrive’s ability to aggressively expand, confident that Interface’s 24/7 managed services will always be ready to support their growth. “We’ve had a chance to test out multiple vendors for network, communications and business security and Interface definitely has provided us the best experience,” concludes Houchin.

Every building starts with the entrance. A solid enterprise risk mitigation and security strategy include protecting that entrance. Often, risk mitigation strategies protecting the entrance have included high-resolution video surveillance cameras, video management systems, and access control solutions. But that strategy and set of security solutions only tells part of the story. Imagine a security guard who is protecting a facility after hours, when an individual approaches the entrance and seeks to gain access. The security guard can pull up the video surveillance feed and see the individual and his movements, which appear to be suspicious. But he also needs to hear him in order to decide the next decisions and actions. Does he escalate the situation, calling for backup and for first responders’ response, or does he allow the individual access to the building because he works there and is authorized to enter?   Meet high-definition voice What the security guard needs is to be able to hear and to communicate with that individual. All enterprise security systems need three primary components in order to successfully protect the entrance and to mitigate risk – access control, video surveillance, and the ability to hear and communicate. Each component plays an integral role in supporting a unified security system, and without all three, the security system is not complete. Access control can be thought of as the brains of a security system by holding data and permissions. It serves as the arms and hands of the system; it can either keep someone out or invite them in. IP video allows a security team to remotely position a set of eyes anywhere an IP camera can be placed on a network. With a video management system, security teams can see what is happening and decide how to respond. However, with remote viewing, the event may be over by the time security physically responds.  Audio adds interactivity That three-component enterprise security system – comprising IP video, access control, and high-definition voice working together mitigates risks and provides value. It also means that security is interactive. Security teams talk and listen to the person that’s seen on a video surveillance system, no matter where the location or how remote. If the person is lost or simply needs assistance, security personnel can talk to them and provide direction and reassurance. Even more, in an emergency, an interactive solution becomes a critical life-saving tool, as it provides data that can be shared between security, police, emergency services, and more. Audio can also detect voices, noises, breaking glass, or other sounds that are not within direct view of a video camera. An interactive security system creates an informed response, by providing real-time situation awareness management. Post-event, it supports forensics and investigations to mitigate future security incidents.  Audio and COVID-19 We are living in extraordinary times. As businesses begin to reopen and stay open, they are looking for any tools that can help them overcome the enormous challenges they face. In buildings and facilities, the COVID-19 pandemic has created a new security perimeter, one that demands contactless access with entry and exit, and that has also created a new duty of care for security professionals. Now more than ever is the need to interact and communicate with individuals moving in and out of doors and spaces without physical intervention. Intelligent communications, integrated with contactless access control, can help a business to comply with pandemic safety guidelines and ultimately, reopen for business and stay open.  COVID-19 has also increased the need for clean-room isolation and quarantine spaces, sometimes in areas not originally intended for that use, where risk of infection is high, and equipment must be easily disinfected between patients. Here, purpose-built cleanroom intercoms, providing clear touchless communications despite the noisy environment, have emerged as critical tools for enabling patient care while reducing the need to enter the contaminated space. For example, voice communication can enable hospital staff to verify identity and to communicate with patients without entering the isolated and infectious environment, which can save on personal protective equipment (PPE) and reduce the amount of exposure to the virus. In non-emergency healthcare facilities, such as medical centers, voice can effectively relay information to building occupants and visitors for screening purposes. Visitors can be seen and heard. For example, a patient who seeks access to a medical center for an appointment can hear important instructions from a nurse via the intercom solution. Seeing the person that you talk to is one thing but hearing them conveys a much better sense of closeness, making it possible to maintain a high level of security and customer service.  The whole story Today’s security systems should no longer simply involve video surveillance cameras generating feedback and images to a security guard. Instead, a new ecosystem for enterprise security and risk mitigation has emerged, and it’s one that involves video surveillance, access control, and high-definition voice. That ecosystem can ensure well-rounded and responsive information management and security platform, all communicating with each other and offering actionable insight into risks and potential physical breaches. Audio is the new value hub of the connected and intelligent school, campus, building, correctional facility, and more. Simply put, a silent security system cannot be an effective security system. In every situation, it is crucial for all security professionals to mitigate risk, no matter what they are protecting. This emphasizes the need to hear, be heard, and be understood in virtually any environment.  

Otay-Tijuana Venture LLC, a US-Mexican group of companies operating Tijuana International Airport’s Cross Border XpressTM (CBX), has chosen SAFR from RealNetworks’ video analytics technology to be used throughout the San Diego - Tijuana terminal in order to optimize operations and improve passenger flow. The first building to connect the United States to a foreign airport terminal, CBX serves millions of passengers that cross the border as part of their trip, helping them avoid unforeseen delays in the congested border crossings of San Ysidro and Otay. Video analytics technology “We are very satisfied with the performance, specific dashboards, and team support that SAFR offers, providing the necessary insights that are required to run such an important operation like CBX,” said Julio Armentariz, CTO of CBX. The 390 ft long bridge is a hub for many daily situations where technology, process, and people work together to create a safe and efficient passenger experience. AI video analytics technology ensures CBX staff have actionable data at their fingertips as they monitor passenger flows and make real-time decisions. Mask detection feature SAFR has recently added additional features specifically designed to help customers respond to the global COVID-19 “We are extremely proud to help CBX in their day to day operations, contributing to more efficiency and quality of journey for the thousands of passengers that frequent the terminal every day,” said Jose Larrucea, RealNetworks Senior VP of International Sales. SAFR has recently added additional features specifically designed to help customers respond to the global COVID-19 pandemic including mask detection and occupancy counting. CBX has applied the mask detection feature to passenger flow monitoring to better track mask compliance and gather critical operations data. Face recognition technology "We see optimal potential in RealNetworks’ technology and we are looking into expanding its use in other areas within CBX in order to increase operational efficiency," added Armentariz. SAFR offers highly-accurate, fast, low-biased face recognition and additional face and person-based computer vision features. SAFR’s NIST (National Institute of Standards and Technology) scores for speed, accuracy, and bias combine to distinguish SAFR as one of the leaders in real-world accuracy and performance. 

Birmingham’s hospitality businesses have benefited from significantly increased outdoor dining space, following the deployment of ATG Access’ Surface Guard system at a number of locations around Hurst Street. With many businesses struggling as a result of the restrictions placed on public venues by the government, Birmingham City Council was keen to make it possible for people to return to the city’s usually bustling bars and restaurants in a safe, socially distanced way. It recognized that pedestrianizing key areas would significantly increase capacity and enable venues to take advantage of the government’s sidewalk license scheme. However, the council also wanted to keep the roads open to normal traffic between Monday and Friday to minimize disruption, while allowing bars and restaurants to use the carriageway for outside dining space at the weekend. Vehicle access extension plates Requiring an innovative, flexible solution in order to achieve this temporary pedestrianisation, Birmingham City Council contacted renowned event-protection business, Crowdguard. With less than 24 hours’ notice, Crowdguard deployed 65 metres of ATG Access’s hugely sought-after Surface Guard barrier system in five different locations across the city center, with four locations having Vehicle Access Units. Surface Guard is a completely surface-mounted system, meaning that there is no damage to the underlying road Thanks to the specialist vehicle access extension plates, the barriers provide access to normal traffic from Monday to Friday, while also creating safe, pedestrianized areas with no unauthorized vehicle access on Saturdays and Sundays. Surface Guard is a completely surface-mounted system, meaning that there is no damage to the underlying road, with a lightweight and modular design that makes it quick and easy to deploy with no machinery required. Crash test standard Without appropriate security measures in place, pedestrianizing busy city center can render the public more vulnerable to hostile vehicle attacks, thanks to greater numbers of people gathered in outside areas. A Surface Guard barrier can withstand the impact of a 7,200kg vehicle traveling at 32kph and has been tested twice in accordance to the IWA 14 crash test standard, providing world renowned protection against such attacks. The barriers are also designed to allow people to flow in and out of an area with minimal disruption, preventing the unnecessary build-up of crowds. This makes them ideal for facilitating social distancing, while also providing further protection from vehicle as a weapon attacks. The temporary pedestrianization of Hurst Street was hailed a success after its first weekend of operation, which saw an estimated increase in trading of up to 50% for participating venues. Offering flexible solution Iain Moran, Director at ATG Access, commented: “Birmingham City Council has done a brilliant job supporting its hospitality businesses, recognizing very quickly the value that pedestrianization could bring to the sector. Increasing capacity in this way has only become more important in light of the new 10pm curfew, so we hope to see more councils and local authorities following suit to give venues the best chance of survival." In this situation, Surface Guard offered the perfect flexible solution, ensuring all needs can be met" "However, it’s also vital to keep public safety and security front and centers when making any changes to our urban landscapes, as well as bearing in mind the impact that pedestrianization can have on other businesses in the area. In this situation, Surface Guard offered the perfect flexible solution, ensuring all needs can be met.” Support hospitality businesses Deborah Ainscough, Operations Director at Crowdguard, said: “We are proud that, through innovations such as Surface Guard, we have been able to make a real difference to Birmingham’s hospitality sector, helping as many people as possible to show their support for local businesses in a safe and secure way.” James Betjemann, Head of Enterprise Zone and Curzon Delivery at Birmingham City Council, commented: “Crowdguard provided the council with a number of temporary barriers to facilitate a series of weekend road closures to help support hospitality businesses deal with the impact of COVID-19. Deborah and the team were able to mobilize and install the barriers at very short notice and provided excellent customer service throughout the scheme.”

Historically, concerns about inclusion and diversity have not been widely discussed in the security market. In the last couple of years, however, the Security Industry Association (SIA) and other groups have worked to raise awareness around issues of diversity and inclusion. Specifically, SIA’s Women in Security Forum has focused on the growing role of women in all aspects of security, and SIA’s RISE community has focused on “rising stars” in an industry previously dominated by Baby Boomers. The next generation of security leaders There is a business case to be made for diversity and inclusion, says a report by McKinsey & Company. According to the management consulting company, gender-diverse companies are 24% more likely to outperform less diverse companies, and ethnically diverse companies are 33% more likely to outperform their less diverse counterparts. Furthermore, the “next generation of security leaders” – employees under 30 – are particularly focused on diversity and inclusion. Diversity refers to the traits and characteristics that make people unique A panel discussion at ISC West’s Virtual Event highlighted aspects of inclusion and diversity, starting with a definition of each. Diversity refers to the traits and characteristics that make people unique. On the other hand, inclusion refers to the behavior and social norms that ensure people feel welcome. “We are all on a journey, and our journey takes different paths,” said Willem Ryan of AlertEnterprise, one of the SIA panelists. “There are opportunities to improve over time. We can all change and increase our ability to have a positive impact.” Industry responsibility The industry has a responsibility to the next generation of industry leaders to address issues of inclusion and diversity. Forbes magazine says that millennials are more engaged at work when they believe their company fosters an inclusive culture. So the question becomes: How do we unify and create opportunities to work with and champion tomorrow’s leaders? SIA is driving change in our industry to achieve that goal. More women are active in SIA than ever before. The SIA Women in Security Forum now has 520 members, said Maureen Carlo of BCD International, the SIA Women in Security Forum Chair and another panelist. Also, more women than ever are chairing SIA committees and serving on the SIA Board of Directors. More women than ever are chairing SIA committees Overcoming unconscious bias Former SIA Chairman Scott Shafer of SMS Advisors, another of the panelists, noted that SIA awarded the Chairman’s Award to the Women in Security Forum in 2019, and to the RISE community steering committee in 2020. “There are lots of ways we are seeing the elevation of women and ethnic groups in the security industry,” said Shafer. One topic of interest is the problem of “unconscious bias,” which can be overcome by looking at something through some else’s lens. Ryan suggested use of the acronym SELF –  Slow Down, Empathize, Learn, and Find commonalities. Ryan recalled the value of being mentored and having someone shepherd him around the industry. “Now I want to give back,” he said. “We need to look at the things we can change in ourselves, in our company, in our communities, and in our industry. Change comes from the bottom and the top.” Increasing representation “It takes all of us to increase representation everywhere,” said Kasia Hanson of Intel Corp., another panelist. “We have in common that we are all human beings. Let’s make sure the next generation all have opportunities.” Diverse companies can attract better talent Moving forward, the panelists urged the industry to get involved and create opportunities because inclusion drives diversity. Diverse companies can attract better talent and attain a competitive advantage. Awareness of unconscious bias, and working to eliminate it, is an important element of change. Despite the progress the security industry is making, change continues to be incremental. As Ruth Bader Ginsburg has said, “Real change, enduring change, happens one step at a time.”

G4S is the globally renowned integrated security company with operations in approximately 85 countries. At the core of the business is G4S Integrated Security, which combines expertise, security professionals, technology and data analytics. G4S Integrated security G4S delivers integrated security around the world with the last six months having brought significant change for the company. The sale of the conventional cash business has enhanced strategic, commercial and operational focus and strengthened the company’s financial position. G4S is transforming, with an intensified focus on integrated security solutions strategy. They are winning business faster and growing stronger than ever before. Through the launch of the global G4S Academy, the organization is offering an opportunity to share knowledge and work more collaboratively with customers. Sector specific solutions and a global approach to risk and investment in technology are delivering clear benefits to customers and differentiating G4S’s offering in the security market. Below are some examples of G4S Integrated Security delivered to customers around the world. G4S Americas In the United States, one of G4S Americas’ Security and Risk Operations Center helps prepare for, monitor and respond to threats from one central location. The Security and Risk Operations Center, based in Florida, provides integrated security solutions by seamlessly combining monitoring capabilities, data analytics, enterprise risk intelligence and global response services. Through actionable data and valuable insights, G4S experts are able to identify threats early and respond quickly. Their technology enabled intelligence-gathering and data analytics enable customers to know immediately when incidents occur. They also allow the organization to support customers by optimizing spend, mitigating risk and enhancing their security programs. G4S Europe & Middle East The diverse team of highly-trained security professionals has adapted to the changing security climate At a Critical National Infrastructure site in southwest England, G4S’s connected security professionals use technology and data to assess threats, manage incidents, and keep a large workforce safe. The diverse team of highly-trained security professionals has adapted to the changing security climate and conduct automated fever screening, as people enter their site. Specially trained security professionals use the best technology, including G4S’s proprietary software RISK360, on this complex, long-term project. G4S RISK360 proprietary software G4S RISK360 proprietary software allows the team to manage incidents, instantly share information, and detect patterns and trends. The training of connected security professionals is tailored to the site. They are setting the gold standard on securing critical infrastructure. In 2019, the Singapore Government asked the industry to prioritize technology over manpower through ‘Outcome Based Contracting’. G4S won an important contract to secure 62 schools using the Threat, Vulnerability, and Risk Assessment (TVRA) Solution. Threat, Vulnerability, and Risk Assessment Solution TVRA risk-based solution combines access control, biometric time and attendance with patrol and response The TVRA (Threat, Vulnerability, and Risk Assessment) risk-based solution combines access control, visitor management systems, biometric time and attendance with patrol and response, incident reporting, and remote CCTV monitoring. G4S security professionals and Security Risk Operations Center are in control of the situation, at all times, using cutting edge technology and data analytics. These are just some of the ways by which G4S is securing the world. G4S Africa In South Africa, G4S security integration of risk consulting, security professionals and technology, for a global FMCG brand, is underpinned by the organization’s data analytics. G4S security professionals protect valuable goods that are delivered all over the country. From the G4S Security and Risk Operations Center near Johannesburg, experts use G4S RISK360 proprietary software to enable secure and reliable deliveries. The security software provides critical data and analysis that is then used to monitor and deploy resources to the highest risk areas. This data is continually shared with the customer, laying the foundation for a partnership that is building a more secure future.

The Headquarters Business Park developed by Adeem Al-Watania is a 52 story office building located on the coast site of Jeddah, Saudi Arabia. When completed in 2012, it became the tallest building in Jeddah and is served by a large 11-story parking garage. Nedap’s Long-Range Identification solutions provide seamless vehicle access to employees and long-term tenants. The devices were successful installed and integrated with Lenel access control system OnGuard by Idex Services. The Headquarters Business Park Tower This tallest skyscraper, towering above Jeddah’s North Corniche and with a unique “Sail of a dhow” design, is an iconic structure in the commercial hub of Saudi Arabia. The iconic business park consists of offices, clinics, restaurants, entertainment facilities and a luxurious hotel. It has three main sections, the West tower housing 52 floors, East tower housing a luxurious hotel with 16 floors and a mid-section with 11 story parking facility comprising of 2.000 parking spots which connects the West and East towers. Need for hands-free vehicle access Multiple entry and exit points to the vehicle parking facility had to be provided with an automated system With the exemplary design of the tower, there was a need for an all-in-one innovative vehicle and driver access control solution which can provide seamless integration with best performance which is in line with the state-of-art services to tenants in one of the most sophisticated buildings in Jeddah. Multiple entry and exit points to the vehicle parking facility had to be provided with an automated system, for convenient, hands-free access to authorized vehicles of office employees and long-term tenants.  An efficient solution was identified, with a combination of Automatic Number Plate Recognition and Long-Range RFID (Radiofrequency Identification for Automatic Vehicle Identification). Touchless vehicle access to employees Nedap’s uPASS Reach, based on passive UHF technology read-range up to 5 meters in combination with UHF Windshield tags Nedap’s uPASS Reach, based on passive UHF technology read-range up to 5 meters in combination with UHF Windshield tags is used to provide convenient vehicle access to employees. UHF Tags, which are thin, flexible, tamper resistant and maintenance free are assigned to vehicles of employees who work in the 256 office units. When the registered vehicle with UHF tag installed approaches the long-range UHF RFID reader installed near the barrier, the vehicle is automatically identified and access is granted for authorized vehicles to the parking facility. Parking access to tenants based on LPR Nedap’s ANPR series – License plate recognition camera with an accurate read-range at several metres The iconic tower with sea-view includes a luxurious hotel and it is observed that tenants stay for a longer duration or prefer coming back on regular basis. To provide a seamless experience to tenants and ensure smooth flow of vehicles and drivers into the parking facility, there was a need for a solution which could grant tenant vehicles access temporarily or incidentally. Nedap’s ANPR series – License plate recognition camera with an accurate read-range at several metres – ensures tenant number plates are registered and required access rights can be easily granted in the backend application. Securing the 11 floor parking facility With the parking facility being the main entry point to both the West and East tower, it was very necessary to meet high-security standards and control the flow of vehicles. The proposed solution required to have seamless integration with the existing Lenel access control system OnGuard. The open architecture of Lenel and Nedap supporting variety of industry-standard communication interfaces, enabled seamless integration and successful implementation of the products by Idex services. Customized reports with the required log were easily accessible after the successful integration.

WLS has been able to demonstrate the full extent of its product knowledge and technical expertise by providing The Hudson office building with a comprehensive range of electronic safety and security systems which include Access Control, CCTV, fire and intruder detection and Disabled Refuge Alarm (DDA), as well as intercom and an Integrated Reception System (IRS). With approximately 23,000 Sq. ft. of office accommodation spread over 5 floors, and located approximately one minute’s walk from Vauxhall Station, The Hudson is a decommissioned government building which has been transformed into a twenty-first century workplace. Solution The systems installed by WLS at The Hudson include the following solutions: A full L2 fire alarm system incorporating Apollo fire detection sensors integrated with an Advanced MXPro5 control panel. Baldwin Boxall Disabled Refuge Alarm (DDA). BPT intercom which allows visitors to communicate with reception personnel to gain entry to the building. Dahua CCTV which is helping protect the building and its tenants from anti-social behavior and theft! Paxton access control which, in addition to restricting access to private areas, is also able to provide real-time reports for fire and security purposes as to who is inside the building. Texecom intruder detection to protect the building out of office hours. Triax Integrated Reception System (IRS). Integration WLS has implemented various integrations to enable the client to achieve maximum benefit from the respective systems’ functionality. The fire alarm system, for example, has been integrated with the access control system and this allows all doors to be automatically unlocked in the event of fire to ensure no one is trapped inside the building. To avoid nuisance alarms, the fire system has also been integrated with the DDA system, so that the latter will only be activated when there is a fire alarm event. Two-way interaction Two-way interaction between the access control and intercom systems provides smooth, seamless use of the doors WLS has also integrated the fire alarm system with various building services such as the lifts, air conditioning, bathroom vents and the mechanical control panels, to help facilitate an extensive cause and effect strategy. Two-way interaction between the access control and intercom systems provides smooth, seamless use of the doors no matter which of the two systems is used to gain entry, while thanks to the integration of the access control and intruder alarm systems, unauthorized users are prevented from entering the building unless the intruder alarm is unset. Success The contract to implement the turnkey electronic security project was awarded to WLS by electrical and mechanical specialists, Sapphire Mechanical UK Ltd. “Having previously worked with WLS on 14 other projects, we were pleased they were able to submit a competitive proposal for The Hudson and that we were able to once again work in partnership to provide an integrated solution which meets the client’s demanding requirements,” said Nick Power, Commercial Director of Sapphire Mechanical. Electronic security solutions “The rapport we have established with the WLS pre-sales and technical teams has helped ensure there has been good communication throughout every stage of the project and as a result, it was completed on time and without any snags.” “A twenty-first century workplace should have electronic security solutions which are robust, reliable and easy to use, whilst collectively creating a totally safe and secure environment for visitors and those who work within it. I am pleased to report that in this respect WLS has exceeded the client’s expectations.”

At the Inholland University of Applied Sciences, a rolling project to upgrade access control at all locations has been ongoing for several years. Typical of any large educational setting, the tension between remaining open and accessible on the one hand — and securing people, equipment and data on the other — is a critical factor. More than 500 Aperio wireless door locking devices have now been deployed at 7 separate Inholland campus sites. These battery-powered locks provide tested and trusted protection for the university’s most important areas and rooms, including offices and exam storage spaces. Aperio devices fit all kinds of interior openings, including wooden and glass doors, as well as fire doors. Aperio cylinders, escutcheons, handles and security locks have in-built RFID readers for installer and user convenience. Integration with Nedap AEOS access control system All Inholland’s new Aperio devices are fully and seamlessly integrated with the university’s Nedap AEOS access control system. A single credential allows users to unlock all authorized openings managed by the AEOS system — whether wired or Aperio-protected doors. Because Aperio locking devices are wireless, they were installed and initiated quickly — without disruption to Inholland buildings or their students’ working day. And choosing Aperio saved more than just time. A recent ASSA ABLOY benchmarking study finds installer labor costs are over 80% lower for wireless versus wired locks. The ongoing cost of running battery-operated wireless locks is also much lower than for equivalent wired electronic locks, which require an “always on” connection to mains electricity to maintain secure status. In addition, choosing Aperio gives Inholland the ability to roll out enhancements over time, as needs, budgets and priorities evolved. Aperio devices can be added and integrated gradually, with no need to replace existing systems. Inholland’s investment remains totally future-proofed. Programmable RFID credential Fitting Aperio wireless escutcheons and locks to critical doors ensures university staff, students, visitors and confidential information are safe without impacting site accessibility. Authorized users open relevant secure doors conveniently with a programmable RFID credential. Aperio’s inherent flexibility makes it easy to adjust any space’s level of protection at any time. So, locking status is regularly reconfigured as needs and usage evolves around the multi-site campus and university facilities. Smart building systems Based on their experience to date with Aperio, Inholland are already planning for the future. A new university in Amsterdam will become a smart building and will require access control able to integrate with smart building systems. Aperio is built on an open platform, designed for interoperability, so this is a natural fit. Inholland will enter pilot stage for their new smart building soon. “I am very satisfied with the implementation and operation of the Aperio solution and I have every confidence in ASSA ABLOY as a manufacturer,” concludes Frans Bruggeman, Facility Services Consultant at Inholland.

Transparent readers provide a significantly different method for powerfully strengthening high security access control systems. The security of transparent readers’ relies on eliminating as much hosted data, or software, as possible; essentially, their function depends entirely on instructions their system host sends to them. Their role is similar to loudspeakers in a sound system: hacking a loudspeaker doesn’t let you change the music. Another analogy likens transparent readers to antennae, merely transmitting data to and from transponders and the system, whereas system software determines a transparent reader’s functionality. This is why the French security authority, ANSSI, prescribes transparent readers for sites with the highest security requirements. Simplified system updates However, powerful security isn’t transparent readers’ only benefit – they also massively simplify system updates. With all software instructions hosted in the system, device updates are no longer required, even after a comprehensive system change. Any changes to reader functionality can be completely integrated into the system’s software update. Swedish Infobric chose Idesco’s 9 CD 2.0 Slim Pin T transparent readers to implement a remarkably flexible solution for construction sites. Their system controls both site and equipment access while conveniently collecting data that employers need to fulfill their employee reporting obligations to government authorities. For Infobric, transparent readers greatly simplified system management while also letting them tailor their product to different markets and technology standards.

Slovakian integrator RYS, recently deployed a system that provides a textbook example of how RFID access control can concretely improve people’s lives every day. Before automatic access control was introduced there, a Bratislava apartment building, known as ‘The Pentagon’, had suffered a reputation as a place to avoid. Drug dealers, vandals, and a similar criminal element were a chronic presence, leaving residents constantly feeling unsafe in their own homes. Idesco customer RYS was contracted to design and deploy an RFID access control system to better guarantee safety and enhance the residents quality of life. Access control readers The system even restricts access to the building’s waste bins, ensuring their use only by its RFID tag-holding residents With over 30 years specialized experience in residential building access control, Rys designed a solution and chose Idesco to supply the over 100 readers to be deployed. Today, those 7 C 2.0 and 8 CD 2.0 readers control both first floor access and section/hallway entrances on each floor. Elevator readers restrict residents’ access to their own floors. The system even restricts access to the building’s waste bins, ensuring their used only by its RFID tag-holding residents. Simultaneously, the entire system collects real time data about access events, including unclosed doors or unauthorized access attempts, to help strengthen prevention and control. Due to the building’s history of vandalism, Rys recognized the importance of choosing readers capable of withstanding malicious impacts, not merely high IP67 protection from moisture, dust and dirt, but Idesco’s high, IK-09/10 impact durability (10-20 joules). Better tampering protection Marcela Benuskova, RYS assistant project manager, comments that Idesco’s optical tamper proved better than many other readers whose manufacturers rely on mechanical tampers. Whereas alarms should be sent whenever a reader is intentionally mishandled, mechanical tampers trigger false alarms more often than those cued optically. Marcela continues, “Idesco’s team is so nice to work with; they always respond fast, with a friendly, professional and positive attitude. Any technical question or problem gets looked at, given proper thought and action. They have always been open to, and repeatedly implemented, product changes we asked for. For example, they provided a special 8 CD 2.0 Compact reader module for our door phone, and customized orange lenses for our Basic readers. Product deliveries have always been timely and in proper condition. In short, Idesco has been a very reliable supplier for us, with great customer support. Additionally, their high quality, modern readers offer unique features such as RS232 connections, optical tampers, great security, all in addition to their high IK and IP ratings”, maintains Rys’ Marcela Benuskova. Engineering for future needs “They not only use the most modern technology but engineer for future needs. This lets us design new features in our access control systems. Despite their readers’ durability and reliability, they still look fresh and modern while still having the latest security features. This is exactly what we want from readers upon which we will build our systems. Even better, their stable pricing policy and frame order option greatly supports our own planning and product marketing cycles”, Marcela explains. She closes, “The technical solutions Idesco and Rys implemented, combined with the efforts of an excellent crisis management team, triggered almost unbelievable changes inside that apartment building. Our access control not only strengthened crime prevention immediately, but also empowered law enforcement in discouraging unwanted or illegal activity. As that building’s security increased, the market value of individual flats began trending upward. Today, the building’s residents feel more safe; they have actually started thinking positively about their community’s future.”

Can a smart card be used securely for multiple applications (and among multiple companies)? End users are demanding such interoperability, and they also want openness to switch out their access control systems in the future without being “locked in” to one vendor. Those are the goals of the LEAF Identity consortium, a collection of companies that can share encrypted access codes for numerous applications to enable MIFARE DESFire EV2 chip cards to be used across multiple vendors. Smart card systems - more secure Almost everyone in the industry now knows that low-frequency (125 kHz) “prox” cards are not secure; in fact, low-cost cloning equipment is readily and inexpensively available. As the industry transitions to encrypted cards, challenges of interoperability persist. Keeping smart card systems more secure are encrypted “keys” – strings of 32 alphanumeric characters encoded onto the card chips. Information is exchanged via radio frequency (RF) in a challenge-response interaction when a card is presented to a reader. The most recent EV2 card enables one encrypted key to be used for up to 16 devices (and among a variety of manufacturers). LEAF consortium enables encryption sharing using protocols that ensure each manufacturer’s systems can interface with a card chip in the same way. Specifically, each card has a “shared data structure,” which means that the location of information is arranged on a card chip in a predictable and consistent manner. Member companies adhere to that structure in order to be interoperable using a single credential. There are no license fees or intellectual property rights involved.  Secret key The approach involves a LEAF Custom Cryptographic (Cc), a “secret” key owned by the end user but managed by a third party. “When we present these concepts to integrators, they realize that, first, they need to get their clients to pay attention to the risks around proximity cards and to migrate to encrypted card technology,” says Laurie Aaron, Executive Vice President, WaveLynx Technologies Corp. “Then we explain the benefits of custom-owned keys and of the LEAF data structure. Then integrators can differentiate themselves by selling the value of the end user staying in control and having unlimited interoperability.” Access control manufacturer WaveLynx is implementing the LEAF concept, which is the brainchild of CEO Hugo Wendling, who saw the advantages of leveraging the ability of an EV2 chip card to authenticate access to multiple applications. Key management service WaveLynx set up the specification, maintains the website, and is involved when a manufacturer wants to become LEAF-enabled. They provide a key management service (for life) to end users based on LEAF capabilities. End users “own” the keys and can ask to share them with any other manufacturer. Sharing a key involves two key custodians (engineers), each of whom only has access to half of the encrypted key in order to keep it secure. Combining capabilities The LEAF consortium provides a way for smaller manufacturers to work together to increase their market share without putting anyone’s intellectual property at risk. Working together, smaller manufacturers can assemble systems to compete more effectively with larger manufacturers. In effect, they combine their capabilities rather than compete. LEAF Consortium partners include Allegion, ASSA ABLOY, Brivo, Eline by DIRAK, Linxens, RFIDeas, and Telaeris. Biometric partners include Idemia and IrisID. Biometric devices may either store their biometric on the card or on a central database and access it through the badge number. The LEAF standard continues to evolve in terms of where a biometric template is stored on the chip. Although the standard does not currently offer mobile credentials, mobile functionality will be available by the second quarter of 2021 (or sooner).

Union Wharf is a community of 249 apartments to rent, based on the banks of Deptford Creek in Greenwich. Completed in September 2019, it comprises two towers. The first is a 23-story tower designed for a varied community of renters. The second is a smaller 12-story tower that’s intended specifically for families. Across both buildings all residents benefit from free access to a variety of shared spaces as well as services such as a 24-hour on-site residents’ team. Essential Living was also keen to ensure the development encouraged a sustainable lifestyle, with features including bicycle storage facilities, gym, green areas and a roof terrace. Working with Comelit from initial specification, for each stylish apartment on site, a combination bespoke door entry and energy monitoring system was created, using its Icona Manager IP solution for each apartment. Reducing carbon footprint We have worked with Comelit on a number of developments and know them to be capable of fulfilling our mission" Says Juey Thanyakittikul, Senior Project Manager of Essential Living: “From the outset, sustainability, reducing carbon footprint and stylish living has been the foundation of our vision for Union Wharf. And with a focus on the rented community, we wanted to continue these key features right into the finishing details for all our residents to benefit. We have worked with Comelit on a number of developments and know them to be capable of fulfilling our mission when it comes to customized door entry." "The advantage of presenting smart credentials, including resident’s ability to answer video calls from a cellphone or tablet, only adds to the premium lifestyle on offer.” Fire and security system Richard Slee, Managing Director at Security Systems Design Limited, which completed the installation as part of the overall fire and security system works for Gloster MEP Limited added: “The integration of energy monitoring and door entry in Comelit’s stylish one Icona Manager IP receiver, presents as one multifunctional solution that sits on the building’s CAT6 structured wiring and LAN system, removing the need for separate cabling." "The slim line white Icona Manager finish adds to the aesthetics of each apartment, and reduces the number of control devices for residents, all without compromising on the smart technology enabled. For residents, it ultimately means door entry can be answered from the external systems, with video in their own home, or even via a cellphone or tablet from wherever they are.” Combined energy monitoring This trend is only likely to rise as we become more dependent on our homes for work and personal requirements" Comelit’s ViP system includes Comelit’s color Icona Manager Monitors fitted in each apartment, presenting the opportunity for video and audio communication with visitors at ground level, as well as two-way audio communication with the on-site residents’ team. The combined energy monitoring provides instant information and feedback for residents, to encourage more sustainable living. Dan Wood, Southern Sales Manager at Comelit UK concludes: “While the Code for Sustainable Homes is no longer mandatory, demand for more sustainable living is growing among consumers. This trend is only likely to rise as we become more dependent on our homes for work and personal requirements. Working closely with Essential Living right from the initial design phase of Union Wharf, enabled us to create a bespoke tailored solution using our stylish Icona Manager Monitors." Targeted renters market "The flexible nature of the systems presents ideally for the targeted renters market, which continues to put in a strong performance despite challenges in other parts of the property market. Developments such as this, only goes to support how the perception of the Build to Rent sector is changing for the better. We are already working on the next scheme for Essential Living due for installation in 2021.”

Malwarebytes, a provider of advanced endpoint protection and remediation solutions, announced that it was selected by NatWest Group to deliver premium cybersecurity security solutions to the bank’s consumer and business banking customers worldwide. NatWest Group customers will now be able get a free license to install Malwarebytes Premium to protect their digital experiences from within their Online Banking portal. “Keeping our customers safe and secure is of paramount importance to us,” said Alasdair MacFarlane, Head of Fraud Prevention NatWest. “We are the only UK bank to offer premium virus protection to our customers for free and are working with Malwarebytes to deliver this.” Increase awareness among customers New customer offering is experiencing positive adoption rates, quickly reaching the initial target of NatWest Group The new customer offering is experiencing positive adoption rates, quickly reaching the initial target of NatWest Group. The program has over 100,000 customer downloads to date and further efforts are planned to increase awareness amongst their customer base. “Providing digital protection, productivity, and peace of mind to customers is increasingly critical for companies and consumers as the threat landscape continues to rapidly evolve,” said Marcin Kleczynski, CEO of Malwarebytes. “Malwarebytes has been a champion of security since our inception and we’re thrilled to be able to partner with innovative, socially responsible organizations like NatWest Group who are going above and beyond to ensure the safety of their customers.” Malwarebytes for NatWest Group is available for personal customers on up to ten devices and for business customers on up to thirty devices. Users can download Malwarebytes from their online banking portal after logging in. This offering is available for customers of NatWest, Royal Bank of Scotland, Isle of Man Bank, NatWest International and Ulster Bank.

When Swinkels Family Brewers wanted to unify its access control internationally, it chose Nedap Security Management’s AEOS access control system, which enabled this producer of world-famous Bavaria beer to design a system around the people using it. AEOS access control system The facts & figures - 6 breweries 27 brands 130 countries 1,800+ employees Increase security, yet maintain openness Swinkels Family Brewers wanted a system that would match its people-first approach Swinkels Family Brewers had grown quickly and needed to review its security and apply more stringent measures. It was using two access control systems and wanted to unite everything on one platform. Most importantly, Swinkels Family Brewers wanted a system that would match its people-first approach, and provide the flexibility to adapt and scale in the future. First people, then technology Initially, Swinkels Family Brewers established a cross-department project group, which developed a new security policy. With that in place, the project group identified AEOS as the system to meet its long and growing list of requirements. During the planning stages, they consulted department managers on their needs. And before AEOS was implemented they ensured their people knew what to expect and why the change was happening. Key benefits: The system is designed around the people using it. Security is stronger but there’s a welcoming sense of warmth and openness. One unified system fulfills all access control needs. Several systems are linked to AEOS and updates transfer automatically. Flexibility to easily add new functionality, such as video monitoring, or scale the system. Scalable, robust access control solution Stefan Fehlhaber, Facility Manager at Swinkels stated, “We’re very impressed with the scalability, stability and robustness of AEOS. It’s very practical to use in daily life and is easy for our security people to operate. It’s also very convenient for our employees to be able to use one badge at different locations.”