Healthcare security applications
Leon Medical Centers is a privately-owned healthcare organization with seven state-of-the-art facilities serving over 46,000 elderly and Medicare patients in Miami and neighboring communities in Dade County, Florida. Established in 1996 by Benjamin Leon Jr., Leon Medical Centers is one of the largest and most prestigious primary healthcare organizations in the state. However, what really sets it apart is its rigorously enforced service philosophy of ‘personal attention at all times’...
In the aging trend of 21th century with rapid aging population and high healthcare costs are creating a growing demand for care at home, especially for seniors with long-term health conditions. Home care is moving towards tele-health monitoring and telemedicine, including video conferencing and remote monitoring technology to help increase caregiver efficiency while still providing constant convenience to the patients. Living independently and aging gracefully are the ideals that every individu...
It creates challenges when a mechanical locking system grows organically over the years: Managers at South Denmark’s Syrenparken mental health treatment facility no longer had a trustworthy overview of all their physical keys in circulation. Yet, to serve the people treated there, Syrenparken must store medicines and psychotropic drugs. However, it is critical that only trusted personnel gain access. On-site access control solution As part of a modernization program, it was decided to u...
Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. With a wide range of security needs that include protecting staff and patients, securing high-risk facilities, restricting unauthorized access to medication and medical equipment, and streamlining contractor and car park management, Waikato DHB required a security solution that could...
A total overhaul of care and safeguarding measures at Southern Health NHS Foundation Trust’s mental healthcare facilities was required following historic failures, including preventable deaths in 2012 and 2013. A root-and-branch reform program was put in place to improve care, ensure transparency and cut risks. A comprehensive video surveillance solution was sought to underpin these efforts. The first phase project required complete video capture and recording at the Ravenswood House faci...
Like many inpatient health facilities around Europe, the Centre Psychothérapique de Nancy (CPN) in France had a persistent problem with lost physical keys. If a key went missing — lost or misplaced, by a resident or staff member — multiple cylinders in a unit would need to be replaced. The expense in terms of staff time and money was significant, and never-ending. And like many other health centers, CPN turned to Aperio wireless technology for a solution. Over 160 Aperio wire...
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organize each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognizable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organizations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analog to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organized, and know which organizations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have traveled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organizations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organize each year? The activities we organize outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organize an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
Booth number: 18037 Hikvision will showcase a wide-range of its video surveillance solutions and security products such as its DarkFighterX dual-sensor with patented bi-spectral fusion technology for low light color imaging; thermal technology for critical perimeter applications, as well as preventive maintenance through temperature alarming and fire detection; specialty solutions for vertical markets including retail, education, gaming and commercial real estate with tailored products and valuable business intelligence analytics; TurboHD (HD over coax) for high resolution video using existing cabling; PanoVu and multi-sensor cameras. We will also feature Hikvision’s central management system, HikCentral, which provides a highly-scalable, reliable, and efficient centralized system management. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience? Hikvision has exhibited at ISC West since 2006. Our presence has grown considerably since then. Each year we showcase Hikvision’s latest technologies and the evolution of the brand through ad campaigns: “Heartbeat of Security” (2016), “Art of Video Surveillance” (2017), and “Achieve Extraordinary” (2018). At ISC West, Hikvision enjoys re-connecting with existing customers and developing new partnerships. Over the years, Hikvision has demonstrated growth and strength within the industry and will continue to support its partners through the dedicated workforce that makes up Hikvision North America. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The strategy is simple. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners. With our latest products displayed at our booth and our team of product managers, vertical-market leaders, and other technical gurus readily available in one place, it’s a great opportunity to connect with our current and future partners. Of course, we also have one-on-one client meetings in our meeting rooms throughout the show. And, we also host interactive experiences including trivia games, product demonstrations, and other technical presentations at the Thought Theater in our booth. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Hikvision quantifies its success with a variety of metrics including traffic throughout the booth, attendance at educational sessions we host, the number of meetings we conduct with customers, and responses from our sales team on the engagement with integrators and end users after the show. We also measure the feedback we receive from our advertising campaigns whether it’s through our signage at the show or coverage in publications. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners, and end users. We consider it a fun way for us to say thank you to our valued partners in a casual setting. We’re also an enthusiastic sponsor of the Mission 500 Security 5/2K. Hikvision is fielding a running team, and we’ve begun our fundraising in earnest. Corporate social responsibility is part of our DNA at Hikvision, and the Security 5/2K is a wonderful way to join with our security industry colleagues to make a difference in kids’ lives and give back. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? Hikvision attends a variety of important conferences and trade shows throughout the year, but ISC West is the big show that attracts international attendees that everyone looks forward to. We wouldn’t miss it.
Booth number: 20031 Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond Pelco’s priorities for 2019 at ISC West are informed by worldwide trends in the security industry. As a result, Pelco will be focusing on enhancing cloud connectivity and cybersecurity for their customers. In addition, VideoXpert is Pelco’s best-selling video management solution, so this system will be the primary solution focus moving forward. Pelco is also planning to build upon Pelco Professional Services, which will include VxCare, a three-tier service plan for VideoXpert owners available worldwide this May. Overall, Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. Pelco was established in its current form around the year 1987, we have been attending ISC West since at least then. One memory that stands out is having to make many coax cables connect with all the analog cameras and switchers. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? We truly value the media relationships we’ve nurtured over the years. The security trade media specifically have played a pivotal role in sharing the latest news as it relates to our industry and ISC West. In addition to media relations, e-mail blasts and blogs are also key tools to build buzz around our exhibit. Lastly, we utilize a playbook and training protocols developed for our sales department. This information ultimately benefits our customers because they will receive accurate and up-to-date information about our video surveillance solutions. One way we quantify our success at ISC West is to keep track of the number of people attending our booth Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? One way we quantify our success at ISC West is to keep track of the number of people attending our booth. The show is considered the premier event in North American security so a major way we measure our ROI is through initial or final meetings with customers and partners. These initial connections can happen on or near the show floor. In addition, our product managers and engineers create a dialog with our customers so they can determine the transferrable value of a potential solution, which in turn influences our product world map. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We have participated in the Security 5K in support of Mission 500. Additionally, we sometimes host customers at local end user sites so they get to see the system in operation. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? It’s the best-attended security conference in North America by far, attracting both domestic and international visitors.
Rodrigue Zbinden, CEO at Morphean, discusses the business benefits from merging video surveillance and access control technologies as demand for ACaaS grows. The big question facing businesses today is how they will use the data that they possess to unlock new forms of value using emerging technologies such as the cloud, predictive analytics and artificial intelligence. Some data is better utilized than others: financial services were quick to recognize the competitive advantages in exploiting technology to improve customer service, detect fraud and improve risk assessment. In the world of physical security, however, we’re only just beginning to understand the potential of the data that our systems gather as a part of their core function. Benefits of ‘Integrated access control’ The first thing to look for is how multiple sources of data can be used to improve physical security functionsWhat many businesses have yet to realize is that many emerging technologies come into their own when used across multiple sources of data. In physical security, for example, we’re moving from discussions about access control and CCTV as siloed functions, to platforms that combine information for analysis from any source, and applying machine learning algorithms to deliver intelligent insights back to the business. ‘Integrated access control’ then looks not just to images or building management, but to images, building management, HR databases and calendar information, all at the same time. And some of the benefits are only now starting to become clear. The first thing to look for, of course, is how multiple sources of data can be used to improve physical security functions. For example, by combining traditional access control data, such as when a swipe card is used, with a video processing platform capable of facial recognition, a second factor of authentication is provided without the need to install separate biometric sensors. CCTV cameras are already deployed in most sensitive areas, so if a card doesn’t match the user based on HR records, staff can be quickly alerted. Making the tools cost-Effective In a similar vein, if an access card is used by an employee, who is supposed to be on holiday according to the HR record, then video data can be used to ensure the individual’s identity and that the card has not been stolen – all before a human operator becomes involved. This is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalization of a vital business functionThese capabilities are not new. What is, however, is the way in which cloud-based computing platforms for security analytics, which absorb information from IP-connected cameras, make the tools much more cost effective, accessible and easier to manage than traditional on-site server applications. In turn, this is driving growth in ‘access control as a service’ (ACaaS), and the end-to-end digitalization of a vital business function. With this system set up, only access control hardware systems are deployed on premise while the software and access control data are shifted to a remote location and provided as a service to users on a recurring monthly subscription. The benefits of such an arrangement are numerous but include avoiding large capital investments, greater flexibility to scale up and down, and shifting the onus of cybersecurity and firmware updates to the vendor. Simple installation and removal of endpoints What’s more, because modern video and access control systems transmit data via the IP network, installation and removal of endpoints are simple, requiring nothing more than PoE and Wi-Fi. Of all the advantages of the ‘as a service’ model, it’s the rich data acquired from ACaaS that makes it so valuable, and capable of delivering business benefits beyond physical security. Managers are constantly looking for better quality of information to inform decision making, and integrated access control systems know more about operations than you might think. Integrating lighting systems with video feeds and access control creates the ability to control the lightsRight now, many firms are experimenting with ways to find efficiencies and reduce costs. For example, lights that automatically turn off to save energy are common in offices today, but can be a distraction if employees have to constantly move around to trigger motion detectors. Integrating lighting systems with video feeds and access control creates the ability to control the lights depending on exactly who is in the room and where they are sitting. Tracking the movement of employees Camera data has been used in retail to track the movement of customers in stores, helping managers to optimize displays and position stocks. The same technology can be used to map out how employees move around a workspace, finding out where productivity gains can be made by moving furniture around or how many desks should be provisioned. Other potential uses of the same data could be to look for correlations between staff movement – say to a store room – and sales spikes, to better predict stock ordering. What makes ACaaS truly exciting is it is still a very new field, and we’re only just scratching the surface of the number of ways that it can be used to create new sources of value. As smart buildings and smart city technology evolves, more and more open systems will become available, offering more ways to combine, analyze and draw insights from data. Within a few years, it will become the rule, rather than the exception, and only grow in utility as it does.
There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimization easier. In most cases, digital transformation will fundamentally change how an organization operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-Driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more. As the data from each of these sensors is collected and analyzed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organizations are using for enhancement and improvements is comprehensively protected from unauthorized access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organizations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-Connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organizations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.
Artificial intelligence (AI) is improving everyday solutions, driving efficiency in ways we never imagined possible. From self-driving cars to intelligent analytics, the far-reaching impacts of Deep Learning-based technology empower human operators to achieve results more effectively while investing fewer resources and less time. By introducing AI, solutions are not merely powered by data, but they also generate valuable intelligence. Systems which were once leveraged for a narrow, dedicated purpose, can suddenly be engaged broadly across an organization, because the previously under-utilized data can be harnessed for enhancing productivity and performance. Video analytics software The video intelligence software processes and analyses video to detect all the people and objects that appear When it comes to physical security, for instance, video surveillance is a standard solution. Yet, by introducing AI-driven video analytics software, video data can be leveraged as intelligence in previously inaccessible ways. Here are some examples of how diverse organizations are using AI-based video intelligence solutions to enhance security and performance with searchable, actionable and quantifiable insights. Law enforcement relies on video surveillance infrastructure for extracting investigation evidence and monitoring people and spaces. Instead of manual video review and live surveillance – which is prone to human error and distraction – police can harness video content analysis to accelerate video investigations, enhance situational awareness, streamline real-time response, identify suspicious individuals and recognize patterns and anomalies in video. The video intelligence software processes and analyses video to detect all the people and objects that appear; identify, extract and classify them; and then index them as metadata that can be searched and referenced. Maintaining public safety For law enforcement, the ability to dynamically search video based on granular criteria is critical for filtering out irrelevant details and pinpointing objects of interest, such as suspicious persons or vehicles. Beyond accelerating video evidence review and extraction, police can leverage video analysis to configure sophisticated real-time alerts when people, vehicles or behaviors of interest are detected in video. Instead of actively monitoring video feeds, law enforcement can assess triggered alerts and decide how to respond. In this way, officers can also react faster to emergencies, threats and suspicious activity as it develops. Video analysis empowers cities to harness their video surveillance data as operational intelligence Empowering law enforcement to maintain public safety is important beyond the benefit of increasing security: A city with a reputation for effective, reliable law enforcement and enhanced safety is more likely to attract residents, visitors and new businesses, exponentially driving its economic development. Furthermore, in cities where law enforcement can work productively and quickly, time and human resources can be reallocated to fostering growth and building community. Video surveillance data Video analysis empowers cities to harness their video surveillance data as operational intelligence for optimizing city management and infrastructure. When video data is aggregated over time, it can be visualized into dashboards, heatmaps and reports, so operators can identify patterns and more seamlessly detect anomalous. A city could, for instance, analyze the most accident-prone local intersection and assess the traffic patterns to reveal details such as where cars are dwelling and pedestrians are walking; the directional flows of traffic; and the demographic segmentations of the objects detected: Are cars lingering in no-parking zones? Are pedestrians using designated crosswalks – is there a more logical location for the crosswalk or traffic light? Do vehicles tend to make illegal turns – should police proactively deter this behavior, or should the city plan new infrastructure that enables vehicles to safely perform these turns? Finally, does the rise in bike traffic warrant implementing dedicated biking lanes? With video intelligence, urban planners can answer these and other questions to facilitate local improvements and high quality of life. Video analysis empowers cities to harness their video surveillance data as operational intelligence Enhancing situational awareness Insight into traffic trends is also critical for transport companies, from public transit services to transportation hubs and airports. By leveraging the video insights about citywide traffic, public transit organizations can make data-driven decisions about scheduling and services. Analyzing video surveillance around bus stops, for instance, can help these companies understand the specific hours per day people tend to dwell around bus stops. Correlating this information with transactional data for each bus line, bus schedules can be optimized based on demand for individual bus lines, shortening waiting times for the most popular routes. Similarly, the traffic visualisations and activity heatmaps derived from the video of major transit hubs, such as international airports and central stations, can be beneficial for increasing security, enhancing situational awareness, identifying causes of congestion, improving throughput and efficiency and, ultimately, solving these inefficiencies to provide a streamlined customer experience for travellers. Large education campuses Campus law enforcement can leverage video data to increase situational awareness and public safety Much like a city, large education campuses have internal transportation services, residential facilities, businesses and law enforcement, and video content analysis can support the campus in intelligently managing each of those business units, while also providing video intelligence to these individual groups. Campus law enforcement can leverage video data to increase situational awareness and public safety, driving real-time responses with the ability to make informed assessments and accelerating post-event investigations with access to easily extractable video data. When campuses are expanding or developing additional infrastructure, they can plan new crosswalks, traffic lights, roads, buildings and entrances and exits based on comprehensive video intelligence. By understanding where pedestrians and vehicles dwell, walk, cross or even violate traffic laws, the campus can inform construction projects and traffic optimization. Countless business operations The campus can leverage video business intelligence to justify leasing pricing for different retailers across campusFinally, the campus can leverage video business intelligence to justify leasing pricing for different retailers across campus, demonstrating property values based on traffic trends that can be correlated with retailer point of sale data. Whether its empowering security, productivity or decision-making, the insights generated by AI-based technology can drive significant optimization – especially when data is fused and cross-referenced across smart sensors and systems for even deeper intelligence. In the case of AI-backed video analytics, diverse organizations can harness video surveillance impactfully and dynamically. Whereas once video technology investments could be justified for their security value – with the introduction of AI capabilities – procurement teams can evaluate these solutions for countless business operations, because they offer broadly valuable intelligence. And video surveillance and analytics is merely one example of AI-driven solutions’ potential to disrupt business as we know it.
One of the common characteristics of trade shows is booths with walls and walls of new products. Sometimes exhibitors seem intent on displaying everything in their portfolio, even though the displays appear cluttered and may not be welcoming. In an age of system sales, in particular, the emphasis on products can seem off kilter. Discussions with exhibitors at this year’s GSX show reveal a new awareness of the need for less cluttered booths, but the equipment walls persist. Here’s a review of Day 2 from the show floor. Allegion embraces more open booth design At GSX 2019, Allegion is among the exhibitors embracing a new, more open booth design that encourages engagement with customers and puts less emphasis on product displays. Discussions at the Allegion booth have centered around the value proposition and lower complexity of network-connected access control systems. The approach has been gaining a higher profile at Allegion since the company acquired Isonas, whose system configuration involves a reader-controller connected to the network via power-over-Ethernet cable. “Customers are also asking about Bluetooth technology and mobile applications,” said Jonathan Mooney, Allegion sales leader. Allegion is looking to deploy the Isonas software in other products in their portfolio; it will be offered in the range of Schlage wireless locks by the middle of 2020.The benefit of the cloud and network is to remove a lot of complexity and unnecessary costs for access control" “The benefit of the cloud and network is to remove a lot of complexity and unnecessary costs for access control,” said Mooney. Bosch offers complete security solution Bosch is introducing 55 new products at GSX 2019, but when it comes down to it, the company’s overarching message is not about individual products but about how they can be combined into a larger system. “At the end of the day, the message from Bosch is ‘how do I create a complete security solution?’” said Paul Garms, Bosch Director, Regional Marketing Security. “That’s what we are trying to demonstrate: How do all these things integrate?” Most of interest to attendees are actual demonstrations, which are a unique aspect of the trade show experience. “It’s nice at a show where we can really demonstrate what we are talking about when we say ‘integrated solution,’” said Garms. “And people can say, ‘oh yeah, if I trip this video analytic, the speaker will warn me I am approaching a restricted area.’ Or, when the manager signs in on the intrusion panel, now the associate can access a door he wasn’t able to before. It’s that integration and the complete solution that resonates. People are also interested in new products. At a show, they like to see them in operation.” At the Bosch booth, there is a big wall that illustrates some integration possibilities. An array of cameras was among the 55 new products introduced by Bosch, which also emphasized systems. Machine learning and advanced video analytics One implementation featured on the wall is Bosch’s Camera Trainer machine learning system. The system can “train” a camera to recognize a car in a parking lot, for example. Among the new Bosch products is the Autodome 7000i, the next generation of a best-selling camera, now with H.265 encoding and analytics such as line crossing. There is also an outdoor panoramic camera that is adjustable to 180-degree or 360-degree views. The new, less expensive 3000i series cameras provide an affordable option with edge analytics and Bosch’s data security protection included. Integration from Honeywell as well as 'the big picture' At Honeywell Security Group, Senior Product Manager G. Eric Green said the show seems to be much better attended than last year, “and we have had a lot of interest in our products.” Even end-user attendees typical of the GSX show are interested in the details of technology, as well as “the bigger picture,” commented Green. “Some of our booth visitors want to get into the weeds,” he said. “They say they want this piece of hardware. But they also also interested in the big picture. How things are interacting is very important.”Honeywell announced the 30 Series IP cameras, which can be used as part of video systems that comply with National Defense Authorization Act Section 889" “Most customers have installed products from other vendors that they expect us to work with. So integration is always at the top of the list. Can you work with these guys? Do you have an API? Do you support this piece of equipment? We always hear that a lot,” said Green. “There are customers who want best-in-breed products, but they’re not necessarily concerned about that coming from one manufacturer,” he said. “Other customers want ‘one throat to choke.’ When something goes wrong, they don’t want any finger-pointing.” Web-based security console and frictionless access control Honeywell is showing a beta version of its Pro-Watch 5.0 product, which is coming out in Q1 next year. It is an integrated security console that provides a map view of access control, video management, intrusion and other third party systems. The web-based platform offers access to each element, all controlled by permissions. “We are also building in an incident workflow engine that allows an operator to see exactly what steps he should take when something occurs as defined by the supervisor or a security director,” said Green. “It can literally walk you through, and it is completely freeform. Whatever you want it to say, it will say. This works in conjunction with access control, video, and all the things we talk to.” The Honeywell booth was a busy place on day two of GSX 2019 Another new Honeywell product is the OmniAssure Touch reader, a “frictionless” device that can read a credential off a smart phone in a user’s pocket. The user merely touches the reader, and it scans the area for a nearby mobile device that is authorized, and you can walk through the door. Honeywell also announced the 30 Series IP cameras, which are encrypted and can be used as part of video systems that comply with National Defense Authorization Act Section 889. They are made in Taiwan. Arcules' cloud security solution “There are fewer people here at GSX 2019, but we have seen a lot of really big companies looking for a cloud service,” said Andreas Pettersson, CEO of cloud video company Arcules. At previous shows, questions about the cloud often seemed out of curiosity. Now, potential customers are more decisive: They say “we want to move to the cloud.” Pettersson theorized that concerns about a possible weakening economy may prompt some companies to avoid the large capital expenditure of procuring a new on-premise system and instead opt for the minimal investment needed for a cloud system. Monthly operating expenses of a cloud system are also predictable and more easily managed, said Pettersson.At previous shows, questions about the cloud often seemed out of curiosity. Now, potential customers are more decisive Arcules is proactive on the subject of cybersecurity and has a two-page handout that summarizes the cybersecurity advantages of their system. They are eager to talk about cybersecurity as it relates to cloud systems, said Pettersson. He said that, in his experience, on-premise systems tend to have more cybersecurity issues, whether because ports are left open or a firewall is implemented incorrectly. Users may also seek to bypass the firewall — a dangerous practice that is not an option with cloud systems. Security patches may not have been implemented; in a cloud system, such updates are pushed out automatically. The recurring monthly revenue (RMR) aspect of cloud systems are a windfall to integrators who embrace the cloud. “One integrator said he went on vacation for the first time in years because he had the extra money coming in,” said Pettersson. Control room integration from Vistacom "We're still fairly new to GSX, as our first show was 5 years ago, but what we have noticed is that the show continues to attract valuable attendees and drive critical conversations around what companies like ours must bring to the table in order to be successful in this space," said Dan Gundry, Director of Sales and Marketing, Vistacom. "We've had so many chances to learn from and share with potential customers and partners, and as a result, we continue to forge great relationships.” Vistacom is highlighting its control room integration and the value enterprise organizations can gain from implementing one in their facility. The company works alongside end-user customers and security integrators to build a command center space, taking into account video wall display technology, operator consoles and furniture, audio and lighting considerations, as well as temperature and more, in an effort to optimize these centers. Stay tuned for the full GSX 2019 show review.
GSX 2019 got off to a jaunty start Tuesday. The show was humming with activity much of the day, and most exhibitors said they were pleased with the numbers and types of potential customers visiting their booths. There seemed to be less emphasis on product introductions than at the ISC West show in the spring (although there is much that is on the new side), while the trend toward system sales is continuing. Here's a review of Day 1 from the show floor. Dahua continues to educate market “Traffic-wise, the show is better than last year,” observed Tim Shen, Director of Marketing at Dahua Technology USA, at midday on Tuesday. “We met more people from Latin America,” he added. Shen theorized that Chicago is at the center of a larger territory of customers than last year’s location (Las Vegas).Dahua’s presence at the show makes a statement: “We’re still here" Dahua has faced some negative publicity in the last year since they were banned from procurement by U.S. government customers by the National Defense Authorization Act (NDAA). Dahua’s presence at the show makes a statement, says Shen. The statement is “We’re still here.” Shen said only one visitor to the Dahua booth even mentioned the NDAA on the first day of the show, and the visitor was misinformed about the provisions and implications of the law. “There is a lot of misinformation,” he says. “We need to continue to educate the market.” Facial recognition, video metadata, and people counting New at the show is the Dahua Analytics+ line of cameras that feature more in-depth analysis of data such as facial attributes, video metadata, and people counting. For example, the cameras can identify 128 points in a face, with an additional 256 attributes analyzed by the back-end recorder. Analysis can provide information such as age and gender, which can help a retailer analyze the demographics of their customers, for instance. Dahua is also adopting some of its consumer line of products for sale through the commercial channel. These include a flood light camera, a 2-megapixel WiFi camera and a doorbell camera. The products might be used outside of a retail store, for example, to complement Dahua commercial cameras that are used inside the store, says Shen. Dahua previewed a new multi-sensor camera that also includes a speed dome. The multi-sensor component combines eight views, each 2 megapixels, for a total of 16 megapixels. Below the multi-sensor camera is mounted a speed dome that can zoom in on regions of interest in the larger multisensor view. The camera will be launched in the fourth quarter. The show was humming with activity much of the day, and most exhibitors said they were pleased with the numbers and types of potential customers visiting their exhibits ACRE reports continued North American growth “The industry’s momentum will continue to grow,” predicted Joe Grillo, Principal of ACRE. New areas such as cloud and mobile credentialing have the fastest growth rate, but are starting from a much smaller base, he said, so momentum in those categories will take time.ACRE sees continued rapid growth with no slowdown in the North American market Grillo noticed the first morning of GSX was busy, although there was a bit of a lull at midday. In terms of the business outlook, Grillo sees continued rapid growth with no slowdown in the North American market, although there have been some negative elements creeping into the outlook in Europe. Cybersecurity concerns in access control I caught up with Grillo at the booth promoting RS2, a Munster, Ind., access control company that Acre acquired last May. It is the only Acre company that is exhibiting at GSX. RS2 is one of two access control companies acquired by Acre in the last year — the other was Open Options, Addison, Texas. Grillo said the two acquired companies are complementary, especially in terms of their sales channels and geographic strengths. Although both are national companies, RS2 tends to be stronger in the Midwest, while Open Options sales emphasis is centered in Texas and emanates to the rest of the country. Concerns about vulnerabilities are a growing issue in access control, said Grillo, and more large endusers are conducting penetration testing of systems. The industry should welcome the scrutiny, he added. Cybersecurity also represents an business opportunity in access control, noted Grillo. Concerns about the vulnerabilities of legacy technologies such as 125Khz proximity cards and the Wiegand protocol will likely accelerate the pace of companies upgrading their access control systems There seemed to be less emphasis on product introductions than at the ISC West show in the spring (although there is much that is on the new side) Eagle Eye Networks and cloud-based VMS Ken Francis of Eagle Eye Networks had already realized some new client opportunities during the first day of the show, although he was not optimistic at the outset. In contacting potential clients to meet at the show, he had heard that many were not attending. Among Eagle Eye Networks’ news at the show is full integration of body-cams into their cloud-based video management system. “It’s the most unique thing happening from a video management perspective,” Francis said. Previously, if someone needed a video clip from a body cam, they had to use a separate software system. Five years from now, at least 80 percent of all VMS systems will be cloud-managed" Francis continues to be bullish on the subject of cloud adoption of video management and made a bold prediction: “Five years from now, at least 80 percent of all VMS systems will be cloud-managed.” Eagle Eye Networks is doing its part with “rocket growth” that is reflected in an increase of company employees from 27 to 165 or so. Economies of scale have enabled Eagle Eye Networks to lower subscription prices by up to 45 percent. Genetec's release self-service PIAM system Many of the “new” products at GSX 2019 are slight variations on what was introduced at ISC West last spring. An exception is Genetec’s introduction of ClearID, a self-service physical identity and access management (PIAM) system that enforces security policies while improving the flow of people within the organization. The new system is integrated with the Genetec's Security Center Synergis access control system. PIAM systems have historically been customizable, complex to install and costly, which is why a lot of companies have not used a system. Genetec’s differentiator is that it is an off-the-shelf, out-of-the-box solution for a broader base of customers. “We scanned the market and found a lack of off-the-shelf identity management systems,” said Derek Arcuri, Product Marketing Manager, Genetec. “Targeting the mid-market, we are providing an accessible, ready-to-go cloud-based system that is ‘baked’ for the average company but can be integrated and expanded to include other systems.” The trend toward system sales at the show is continuing ClearID will simplify operation for the security department, which was previously tasked with a lot of administrative work in response to various departments. ClearID “pushes down” the authority to use the system to stakeholders (such as IT and/or facilities directors) and provides a system they can use themselves without involving security. “It empowers stakeholders and employees to work directly through the system rather than going through security,” says Arcuri. “It gives employees access based on stakeholder policies and improves the flow of people through an organization. The security director is relieved of administrative work and can work on ‘real’ security.” I saw some other things today, too, which I will share in a future GSX article... And more about the show tomorrow.
Video is a more common feature of security systems than ever before, driven by implementation of Internet Protocol (IP) networks. In addition, various computer analytics systems are now being implemented as a matter of course. The combination of the two trends is changing – and expanding – the operation of security operations centers (SOCs). Intelligent security operations "Intelligence is central to the next evolution of security", says Alan Stoddard, Vice President and General Manager, Situational Intelligence Solutions, Verint. An architecture is needed that can gather information from multiple devices and process it using intelligence and analytics engines. Cross-domain analytics create a higher level of security. Exposing data to best-in-class analytics provides information tailored to each security operator" “Exposing data to best-in-class analytics provides information tailored to each security operator,” says Stoddard. “There is so much data, and people need to react to it.” The result is the emergence of intelligent security operations centers (iSOCs). Consider, for example, any recent security event: “As people look to understand and get ahead of these incidents, how do they synthesize information? How do they move ahead from response to prevention?” asks Stoddard. Video-centric command-and-control Because of the expanding uses for video, Stoddard sees movement in the industry toward video systems being the focal point for integration of data sources into a command-and-control environment. “Everyone is visual, and video provides a mechanism to understand your environment,” says Stoddard. “Video-centric command-and-control marries the value of video with a map that is easy to navigate and understand. He adds, "Video is pulled in from each location, and various subsystems are integrated into a unified environment. The video management system (VMS) is a natural integration point.” To serve the combined emphasis on analytics and video management, Verint has introduced its VMS One system, a single product that combines video and integrated command-and-control for iSOC environments. The new product serves a need in the marketplace to manage diverse data streams, to analyze data for greater intelligence and to automate workflows. Integration with third party VMS VMSOne combines a VMS with a command-and-control system and is targeted to large facilities and campus-like environments with SOCs. Examples include transportation hubs, large manufacturing sites, critical infrastructure, safe cities and higher education. For even larger, enterprise-type customers with multiple locations and plenty of subsystems, Verint offers its Situational Awareness Platform, which can integrate with third party VMSs and other systems. The scalable system for very high-end customers can manage tens of thousands of devices and subsystems. VMSOne, which had a preliminary launch at ISC West and is featured at the 2019 GSX show in Chicago, is targeted to the next lower tier of customers. Customer shipments will begin in September 2019. Verint’s Situational Awareness Platform can integrate with third-party VMSs Physical and cyber security Increasingly, the security needs of end users are being converged, says Stoddard. They encompass information technology (IT), physical security and cyber security, combined with a corporate security officer (CSO) in charge of decision-making. More sensors and subsystems create the possibility of data overload for security operators, and more intelligence and analytics are tools to filter and manage that data and present it in useful form for better decision-making. Verint recently hired Jeffrey Lewis as Vice President, Marketing, to lead its marketing effort from an IT-centric perspective and talk to customers in a new way about the concepts of converged security. New technologies and a more converged environment create higher expectations and greater demands on the integrator/installer community, too. In response, Verint has launched a VIP Partner program to develop stronger and closer relationships with a select group of integrators. These “VIPs” are the “best of the best” – the most capable in the industry, knowledgeable about new technologies, and able to provide more value to end-customers. VIP Partner program Dealers are screened based on modest volume sales requirements and whether they have the right skillsets, technical capability and training. There are currently several dozen VIP partners, who “lead with” Verint solutions where they make sense in the marketplace. The VIP Partner initiative complements Verint’s other partner channels. Providing another tool to manage the flow of data in an organization, Verint recently acquired Nowforce, a small Israeli company, that provides an enhanced computer-automated dispatch system. Verint offers the integrated dispatch and response capability as either a stand-alone product or as part of the larger Situational Awareness Platform. Situational Awareness Platform Getting ahead [of security threats] requires looking at social media and other data sources" “It allows SOCs to take information in and handle response in an integrated fashion,” says Stoddard. “It also extends the security workforce, enabling customers and employees to take part in the security environment.” Stoddard adds, “Getting ahead [of security threats] requires looking at social media and other data sources, information on site, and creating a holistic security view for greater understanding,” says Stoddard. Verint’s Situational Awareness Platform integrates with third-part systems that track social media, such as Liferaft Navigator, NC4 and Dataminr,” Nowforce creates 360 degrees of control, extends the control center into the virtual workforce, and enables everyone to be managed. Information such as visuals and maps are pushed to security personnel on smart phones, and security officers get to the scene faster.
It was over a century ago that Charlotte Hungerford Hospital (CHH) was founded, as a gift by industrialist Uri T. Hungerford. The vision was to create a community hospital that would serve as a beacon of hope and a place of comfort for the sick and injured. 100 years later, that same community spirit has helped CHH evolve into a vibrant, independent, affordable healthcare network that delivers a comprehensive range of healthcare programs and services for over 100,000 lives in Northwestern Connecticut. A Challenging Safety Diagnosis Avigilon has made us more efficient as we don’t have to spend much time sifting through large amounts of video” Charlotte Hungerford Hospital prides itself on supporting patient and staff safety in all hospital areas and locations. Several years ago, they found themselves with an outdated security system that lacked quality video coverage and recording capabilities. CHH struggled with reliable video playback and faced frequent system crashes. As a result, the hospital’s security operators were often unable to provide accurate evidence during forensic investigations and many liability claims and hospital incidents went unresolved. CHH needed a cost-effective, comprehensive security solution that could protect patients and staff across multiple locations while still being flexible enough to scale with the hospital’s growing needs. Avigilon AI & Analytics Technology With a desire to improve its legacy security system, CHH looked to Avigilon’s advanced artificial intelligence (AI) technology and video analytics to meet their security needs. CHH began a multi-phase upgrade that included installing over 100 Avigilon cameras with self-learning video analytics, deploying AI-based Avigilon Appearance Search technology and using impulse radar technology with the Avigilon Presence Detector (APD) Sensor. Avigilon Appearance Search technology – a sophisticated deep learning AI search engine – helps CHH quickly locate a specific person or vehicle of interest across all cameras both inside the hospital and care centers as well as outside parking lots. This technology provides CHH’s operators with enhanced situational awareness, enabling fast event response and helping to save time and effort during critical investigations. To protect areas of the hospital where cameras cannot be installed, CHH installed the Avigilon Presence Detector (APD), a discreet impulse radar device with self-learning radar analytics that scans, learns, and continuously adapts to its environment. Avigilon Presence Detector Sensors Our Security Department’s mission at Charlotte Hungerford Hospital is the safety of our patients, visitors, and employees" Capable of detecting persons who aren’t moving or are hidden, the APD sensors help improve situational awareness for CHH staff, and are used in areas where cameras are not permitted, such as restrooms or change rooms. When integrated with Avigilon Control Center (ACC) video management software, APD sensors alert CHH operators of human presence while still maintaining privacy. Avigilon H4 cameras were used throughout the hospital to provide exceptional image quality and built-in self-learning video analytics, which provides accurate detection and notification of movement of people and vehicles. CHH also deployed HD Multi-sensor cameras which provide up to four camera views per camera installation, using only one camera license and network drop. This allows CHH’s staff to efficiently cover all angles in order to detect, verify, and act on potential security events across the hospital’s premises. Avigilon H4 and HD Multi-Sensor Cameras At the core of CHH is a desire to help the community and still serve as the beacon of compassion it was founded to be 100 years ago. With these values in mind, the hospital’s mission when it comes to security is the safety of patients, visitors, and employees. Avigilon’s AI solutions have helped achieve this by moving the CHH system from legacy to advanced and providing effective monitoring around the clock while also helping to create operational efficiencies. Since deploying ACC software, CHH’s operators spend significantly less time reviewing recorded video, allowing them to focus on proactive event response. Working with Avigilon, Charlotte Hungerford Hospital has a roadmap for continued growth and exceptional patient safety.
Since 1967, Southside Medical Center has been providing affordable healthcare and related services to the insured, underinsured, and uninsured in downtown Atlanta. As one of the oldest and largest community health centres in Georgia, Southside Medical Center has continued to advance healthcare in the area by becoming the first Federally Qualified Health Center (FQHC) of Excellence to offer additional services beyond primary care. “We are in a new era and are moving forward with plans to have the nation’s first Federally Qualified Health Center of Excellence,” explained David M. Williams, MD, CEO at Southside Medical Center. “Having state- of-the-art technology will help get us there in an efficient and reliable manner.” In its quest to provide advanced patient care, Southside Medical Center has made security a top priority, deploying the Avigilon High Definition (HD) Surveillance System to ensure the safety of more than 30,000 patients, 30 physicians, and 240 employees. High-Performance Surveillance SystemWe can now rely on the clarity and performance of the Avigilon HD Surveillance System to capture the necessary detail" Southside Medical Center faces many serious security challenges, including physical disputes among patients and theft. “We also have armed individuals who are not necessarily gang members entering our facility on a regular basis, providing another layer of risk and concern,” explains Barlon Lundgren, JD, CHPA, and director of corporate affairs at Southside Medical Center. “With a relatively small security team, we rely on the performance and image clarity of the Avigilon HD System for around-the-clock surveillance and investigations as incidents occur.” With limited security personnel on site, Southside Medical Center needed a high-performance surveillance system to monitor the 46,230 square feet facility and three adjoining parking lots. The previous analogue-based system simply could not meet the medical centre’s needs. “The analogue system was grainy, monochrome, and couldn’t zoom to capture specific details when needed,” notes Lundgren. “With a high rate of break-ins, we can now rely on the clarity and performance of the Avigilon HD Surveillance System to capture the detail we need to identify, confirm, and ultimately, convict.” Three of the Avigilon cameras were installed specifically to capture license plates" Analog To IP Surveillance Migration Working with the security experts at Southeastern Security Professionals LLC, a provider of design, installation, and service of life safety and security systems in the Southeast Region, Southside Medical Center installed one Avigilon 16-megapixel camera in addition to several Avigilon 11 and 5-megapixel cameras on the exterior of the facility for perimeter monitoring. “Three of the Avigilon cameras were installed specifically to capture license plates,” explains Lundgren. To further boost the Avigilon HD Surveillance System, Southside Medical Center kept its existing 28 analogue cameras, which have been installed throughout the interior of the facility. Nine Avigilon analogue video encoders were used to integrate the existing analogue cameras into the new Avigilon HD Surveillance System, creating a high-performance hybrid system that facilitates the migration from analogue to digital as budget allows. Southside Medical Center also installed three Avigilon HD network video recorders (NVRs) to store up to 14 days of continuous surveillance footage and plans to add a stand-alone storage system to boost storage capacity to 30 days for greater scalability. Efficient Face And License Plate Capture With the Avigilon HD Surveillance System in place, we can find what we are looking for twice as fast" According to Lundgren, the primary goal of the Avigilon HD Surveillance System is to capture the detail required for evidence collection. “The bulk of our time is spent reviewing footage for investigative purposes,” says Lundgren. “With the Avigilon HD Surveillance System in place, we can find what we are looking for twice as fast as we could with our previous analogue-based system.” This feature was put to the test on the first day that the Avigilon HD Surveillance System was installed. Four teenagers entered the premises in a stolen vehicle and stole a second car from the parking lot. “Leveraging the zooming capabilities of the Avigilon 11- and 5-megapixel cameras, we were able to capture facial details and license plate numbers that we immediately shared with the police.” Law enforcement officials have since retrieved the stolen vehicle and the perpetrators have been charged with theft. Simplifying Remote Surveillance Using Avigilon Control Center Network Video Management Software, the security team at Southside Medical Center can easily move back and forth between live and recorded footage for evidence collection. But according to Lundgren, ease-of-use was another key selling feature of the Avigilon HD Surveillance System. “Using Avigilon Control Center software, we can easily transfer footage onto DVDs, making it very easy to share evidence with law enforcement,” comments Lundgren. “And Avigilon Control Center allows us to download images along with the player, making it easy for local law enforcement officials to view footage, a key differentiator and top reason why we chose the Avigilon system.” We can also add or import views, such as satellite images of the facility, for even greater coverage"Multiple screens enable users to seamlessly monitor several views at once, providing complete coverage for the entire facility. “We can also add or import views, such as satellite images of the facility, for even greater coverage,” notes Lundgren. Avigilon’s simple management tools have also made it easy for Lundgren to monitor and reduce the bandwidth required for remote surveillance. Central Monitoring Scalability was another key requirement for Southside Medical Center, which plans to build a 60,000 square foot facility across from the main building to accommodate the new services it will soon offer as Georgia’s first FQHC of Excellence. “Within the next two years, the Avigilon HD Surveillance System will triple in size, so we needed to deploy a surveillance system that could easily expand to meet our future needs,” says Lundgren. “We also plan to gradually integrate our satellite clinics into the Avigilon HD Surveillance System so we can monitor activities at all our facilities from a central location.” Just one Avigilon megapixel camera can deliver the same coverage of at least four analogue cameras"Seamless Integration According to Lundgren, the Avigilon HD Surveillance System was much simpler to install and integrate into the facility’s existing infrastructure than other surveillance solutions would have been. “By selecting the Avigilon HD Surveillance System, we required less additional equipment and we achieved far greater performance at the same cost,” notes Lundgren. “And because just one Avigilon megapixel camera can deliver the same coverage of at least four analogue cameras, we saved more time and money during installation.” By deploying the Avigilon HD Surveillance System, Southside Medical Center was able to achieve even further cost savings by not having to invest in the additional equipment required for pan-tilt-zoom (PTZ) functionality. “If we had deployed an analogue-based system, we would have had to invest in additional PTZ housings and motors to achieve greater coverage. With Avigilon, we get even better coverage with less hardware.” Cost-Effective Surveillance Solution By monitoring the Avigilon HD Surveillance System live, Lundgren and his team can act on a tip, monitor a situation, and call in the police to stop a potential break-in or criminal act before it happens. “Not only does this help us avert a potential crisis, it also reduces the time and cost associated with police investigations,” says Lundgren. The Avigilon HD Surveillance System is an excellent choice for any healthcare provider wanting to enhance patient and staff safety"Southside Medical Center has also saved HR-related costs by leveraging the Avigilon HD Surveillance System to monitor employee performance. “We can now confidently resolve ‘he said/she said’ conflicts between patients and staff,” explains Lundgren. Southside Medical Center also uses the surveillance footage to resolve complaints, performance improvement issues, internal theft, and confrontations between patients and on site. “We have planned and designed the system so that we can add audio monitoring in certain areas to further improve customer service if we choose,” adds Lundgren. Enhanced Healthcare Security As the chair of the Georgia chapter of the International Association for Healthcare Security and Safety (IAHSS), Barlon Lundgren plays an influential and far-reaching role in the state’s security industry. “I have hosted several healthcare providers to see the Avigilon HD Surveillance System in action and have also invited Avigilon to showcase the solution at a local IAHSS event,” concludes Lundgren. “With its exceptional image clarity, reliability, and scalability, the Avigilon HD Surveillance System is an excellent choice for any healthcare provider wanting to enhance patient and staff safety.”
Hospitals, medical centers, university training centers, clinics and other healthcare institutions are exposed to legal liability, ethical concerns, and subject to litigation and lawsuits, as well as changing regulation worldwide. Facilities have drugs and medical equipment onsite, making them a tempting target for crime. Healthcare Industry Challenges At the same time, aging populations in developed nations will drive increased demand for patient treatment. Rising populations and economic growth are naturally driving healthcare expenditures higher in developing markets. The frequency of physician, medical service provider, and hospital/clinic visits are all likely to rise considerably in the future in both developed and emerging markets. All of this drives the need for video surveillance for security and for active medical treatment activities Arecont Vision megapixel cameras are deployed by healthcare facilities of all sizes and types around the world to increase the quality and coverage of video while driving down costs of installation and ongoing operation. Arecont Vision Deployment Examples Arecont Vision IP megapixel camera technology, both single-sensor and multi-sensor products, has been proven around the world for a variety of healthcare sector needs. Entrances and exits to buildings, grounds, parking structures, car parks and facilities Office areas, emergency rooms, nursing stations, treatment centers, clinics, operating rooms, procedure rooms, morgues and patient wards Pharmacies, drug storage areas, records storage, store rooms, laundry Public areas, reception, lobbies, hallways, cafeterias, kitchens, retail areas Protection from slip-and-fall, workman’s compensation, malpractice, lawsuits and other litigation and compliance Perimeter, parking surveillance and license plate recognition Facial recognition, people counting, movement monitoring Access control and staff identification Visitor, patient and staff safety What Arecont Vision’s Healthcare Customers Say “Due to the exceptional resolution provided by Arecont Vision’s megapixel cameras, and the deployment of several panoramic cameras, we have easily expanded our coverage capabilities using fewer cameras with outstanding results." "The performance of our new surveillance systems has helped us to improve overall security. It has been a win-win situation for Virtua," said Paul M. Sarnese, System Safety Director, Virtua Health The performance of our new surveillance systems has helped us to improve overall security. It has been a win-win situation for Virtua" “Performance sold us on Arecont Vision megapixel cameras. We are using the video surveillance system to look for recorded video of suspicious persons after a description is given. We are also using it to review slip-and-fall complaints and to address issues of employee accountability," said Michael J. Matroni, Emergency Preparedness and Security Manager, Sacred Heart Health System. “The quality of Arecont Vision cameras more than satisfies our requirements for image quality. The system is working very well for us and Arecont Vision is extremely responsive to our needs.” "The International Hi-Tech Healthcare Park will be the first integrated healthcare development in Vietnam to provide a comprehensive healthcare environment employing high tech medical equipment and a professional medical staff. Our new video surveillance system is an important element of that environment," said Lai Voon Hon, General Director of Hoa Lam-Shangri-La, Vietnam.
The Savelberg nursing home has implemented smart domotics to provide elderly people affected by dementia with a wider range of movement. Depending on individual abilities, residents can move freely within three living zones. Savelberg has chosen the Conview Care solution from Leertouwer, which uses MOBOTIX cameras. Integrating Residential And Care Services Savelberg in Gouda is part of Zorgpartners Midden-Holland. Zorgpartners is a full-service organization offering diverse residential and care options for elderly people in the Central Holland region. A lot of attention is paid to integrating independent living and care provision. Conview Care is a complete care solution for organizations that wish to improve their processes with the help of technology One of the fifteen centers, Savelberg is managed by Irene Feenstra, who said: “We have been investing for years in care for elderly people affected by dementia in order to increase their quality of life. In late 2014, prior to commencing the planned renovation of two sections that house elderly people affected by dementia, we started looking for a new call-for-assistance system. "Zorgpartners Midden-Holland have been using the IQ Messenger communication platform for some time, which is one of the reasons why, after comparing several solutions, we decided on Conview Care from Leertouwer.” Conview Care is a complete care solution for organizations that wish to improve their processes with the help of technology. It stands out in the market due to its open integrability, vendor-neutral technology, and ease of management. Video And Audio Care Solution As soon as a resident ventures outside their allowed living zone, the care givers are notified through a message on their smartphone" "Here at Savelberg, the care solution includes video surveillance, sound and motion detection, and electronic wristbands", says Jasper Coppes, Care & Technology specialist at Leertouwer. "This combination automatically informs the staff if one of the residents exits the approved living zone. "High resolution Q25 MOBOTIX cameras function as smart video and audio sensors. In addition, an infrared ring developed by Gold-IP is provided thus allowing for night-time surveillance. This naturally happens with the consent of the customers or their direct family, and without saving any images." "Each residence is equipped with a smart sensor with camera which automatically sends a message once a resident gets out of bed," says Feenstra. "If the person returns to bed after going to the toilet, there is no problem and nobody needs to go and check on them. If said resident needs help, the care giver in charge notices immediately enabling them to react adequately." 24/7 Wander Detection Using the Conview Care solution, Leertouwer has created three living zones for Savelberg, allowing for 24/7 wander detection. The innermost zone consists of the floor where elderly people affected by dementia live. Within this zone, they can move with a greater feeling of freedom, as the previous boundary using air-lock doors has been removed from near the elevator. The second living zone consists of the entire building with nine floors and all shared areas, while the third zone has an additional open terrace and garden. "Since we removed all physical boundaries our dementia patients have visibly thrived," says Feenstra. "As soon as a resident ventures outside their allowed living zone, the care givers in charge are notified through a message on their smartphone. If a resident leaves the outermost zone and thus our premises, we can immediately bring him or her back.” We plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years." New Domotics Give More Freedom Although Feenstra prepared a business case for the new solution in late 2014, the greater freedom for all residents and the staff are more important than financial savings. "Our employees no longer need to do unnecessary night-time rounds which may disturb the sleep of residents, but can nevertheless immediately intervene if there really is a problem. Moreover, they feel that the new domotics ensures a lighter and happier atmosphere in the ward, which helps them enjoy their work more. "Approximately 40 flats over two floors have currently been equipped with a MOBOTIX Q25 camera connected to Conview Care. Until now, they have been working flawlessly. Implementing them was easier than expected and our care givers are also remarkably enthusiastic about and happy with them. They perceive it as a new way of working which increases the well-being of our residents. "Given these positive experiences, we plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years."
The City International Hospital (CIH) is a new multi-specialty hospital located within the Binh Tan district in Ho Chi Minh City, Vietnam. Located in the International Hi-Tech Healthcare Park, CIH features the latest medical technology and imaging equipment. With a large volume of visitors anticipated at the hospital every day, the need for a best-in-breed surveillance solution was a high priority from the onset of the project. To fulfill this requirement, hospital administrators turned to Citek Corporation, a technology integrator located in Ho Chi Minh City. IP Surveillance With Arecont® Megapixel Cameras The need to secure CIH by maintaining the highest levels of situational awareness was a primary design objective for the new video surveillance system. To achieve this goal, Hoa Lam’s management team worked together with Citek’s technical personnel to design and install a superior video surveillance system. The decision to deploy an IP surveillance solution featuring Arecont Vision megapixel cameras was based on superior functionality and image quality, ease of use, and the ability to manage the system centrally or remotely. “We always rely on the quality of Arecont Vision® cameras”, says Mr. Thomas Tran, CEO of Citek Corporation. “Our experience with Arecont Vision® has made them our first choice for every large project because of their exceptional performance and image quality.” Situational Awareness Both Day And Night Citek became an Arecont Vision® installer in Vietnam in 2009, and installation of the video surveillance system was a smooth process by the experienced integrator. The video surveillance system at CIH is monitored on a local network, which includes a main server and two client systems. There are approximately two hundred Arecont Vision® cameras installed at the CIH facility to date There are approximately two hundred Arecont Vision® cameras installed at the facility to date, including approximately one hundred SurroundVideo® 360° AV8365DN 8 megapixel (MP) panoramics and 35 SurroundVideo® 180° AV8185DN 8 MP panoramic cameras. These high-performing cameras deliver exceptional situational awareness in both day and night lighting conditions. Additionally, there are approximately 60 Arecont Vision® MegaVideo® AV2115DN compact day/night megapixel cameras installed at key locations which are operational 24/7. “The quality of Arecont Vision® cameras more than satisfies our requirements for image quality,” said Mr. Lai Voon Hon, General Director of Hoa Lam-Shangri-La. “The system is working very well for us and Arecont Vision® is extremely responsive to our needs.” Substantial Savings, Superior Coverage The CIH management team carefully evaluated their long-term return on investment (ROI) comparing IP and analog surveillance system solutions. Since a smaller number of Arecont Vision® megapixel cameras provide superior area coverage to conventional cameras, substantial savings are derived. This includes reducing the number of cameras, cables, poles, and housings plus the requirement for less ongoing maintenance and fewer VMS licenses. Additional savings are derived from the reduction in manpower needed to watch video feeds and guard the facility. Beyond the financial benefits, CIH management recognises the intangible ROI achieved from maintaining high security, which makes the facility a safer place for patients, staff and visitors. “The International Hi-Tech Healthcare Park will be the first integrated healthcare development in Vietnam to provide a comprehensive healthcare environment employing high-tech medical equipment and a professional medical staff. Our new video surveillance system is an important element of that environment,” said Mr. Lai Voon Hon.
Hamilton Health Sciences, a March Networks customer since 2004, is the second largest healthcare organization in Ontario with seven hospitals and 11,000 employees serving 2.3 million residents in Hamilton and the surrounding area. Keeping patients, staff and visitors safe, and protecting the organization’s physical assets in so many locations is a demanding job, but a monitoring center with a video wall and March Networks DecodeStation VX software has been a game changer. State-of-the-art Monitoring Center For years, security officers in each hospital or clinic monitored video locally on desktop computers. Now, video is monitored centrally in a purpose-built facility with three, 60-inch overhead monitors, a smartboard and four workstations for conducting investigations. Housed in the brand new Ron Joyce Children’s Healthcare Center, the monitoring center operates 24/7 with video feeds from surveillance cameras in a dozen or more locations across the healthcare organization’s footprint. “Security staff in their individual locations still have access to local video, but the central monitoring facility serves as the security department’s nerve center and gives us an extra set of eyes that we didn’t have before,” said security manager Derek Bailey. “If there’s an issue with someone acting out or posing a threat to staff, the call goes to the central monitoring facility. They’ll dispatch officers on site and use live camera views to give them a heads-up about what to expect. If the person causing a disturbance leaves the scene prior to the arrival of security, we can track them throughout the facility with our March Networks system and relay that information to our officers.” "You can sit down in front of a March Networks system and pick it up very quickly. The graphical user interface is straightforward" Hybrid Capability NVRs Hamilton Health Sciences recently transitioned to March Networks Command Enterprise video management software, which ties together one Command Enterprise server, 30 previous generation and new 8000 Series Hybrid NVRs and approximately 500 cameras. “The hybrid capability of the March Networks NVRs is a big plus,” said Bailey, “because they allow us to use both analog and IP cameras. We’d like to upgrade to an all-IP system today, but budgets are tight in healthcare, so it’s important for us to be able to transition to IP over time.” Hamilton Health Sciences almost ended up with a different video surveillance system at the new Ron Joyce Children’s Healthcare Center when consulting engineers specified a competitor’s product, but Bailey and co-manager Darren Hayes were able to make a business case in favour of enterprise-wide uniformity with March Networks. “We’ve always liked the fact that the March Networks system is backward compatible and very user friendly,” said Bailey. “There isn’t a huge learning curve for someone who is new to the system or someone who isn’t particularly computer-savvy. You can sit down in front of a March Networks system and pick it up very quickly. The graphical user interface is straightforward. “I also like how we were able to migrate from the older Visual Intelligence video management system to Command Enterprise, with live monitoring, evidence manager and investigator functionality all accessible on one screen.” Customized User Management The March Networks Command software provides Bailey with extensive user management capabilities as well, allowing him to administer user credentials and audit what people are doing on the system. The system helps the organization manage the usual risks, including slip and falls, abandoned bags, threats to staff and thefts “We’re a big department with 80 security staff and other users at different levels throughout the organization, so it’s important for us to manage the number of cameras people are able to access. “For example, we have a volunteer association that runs all of our cafeterias,” said Bailey. “We give them access to certain cameras in their area for process monitoring. They can see how busy they are and adjust staffing levels if necessary. The system allows us to limit their access to live video only.” Hamilton Health Sciences relies primarily on existing third-party surveillance cameras, but uses March Networks PTZ cameras in its parking garages. The cameras are used to capture video in main lobbies, hallways, clinics, registration desks and Emergency Department waiting areas. Managing Risk, Accidents And Theft The system helps the healthcare organization manage the usual risks, including slip and falls, abandoned bags, threats to staff and thefts. For example, shortly after the installation of the new video surveillance system at the Ron Joyce Children’s Healthcare Center, a Nintendo gaming system disappeared. “We reviewed our recorded video and were able to see a member of the cleaning staff walking out with the item,” said Bailey. “We brought the employee in for questioning and told him we knew he did it. He denied it at first, but confessed when we showed him the video. He told us he took the gaming system to a pawn shop, so we persuaded him to buy it back and return it, then terminated his employment.” Hamilton Health Sciences relies on Stokoe Communications, a March Networks certified partner in Hamilton, for service and support. “We use them as our first-tier support for all of our cameras and NVRs,” said Bailey. “They’re very responsive and great to deal with. We also contact March Networks tech support from time to time. They’re a great bunch of people. I have nothing but great things to say about the level of service we get.”
Round table discussion
Fire and security systems are two elements of the same mission: To keep buildings and their occupants safe. However, the two systems often operate independently and may not be integrated. Should there be more integration and what are the pitfalls? We asked this week’s Expert Panel Roundtable: What are the challenges and opportunities of integrating security and fire systems?
An aging employee population and the influx of a new generation of workers and customers is driving change in the physical security industry. Millennials – those born in the 1980s and mid-1990s – are especially impacting how the industry operates, the technologies it produces, and the customers it serves. This tech-savvy generation grew up with the Internet at their fingertips. They embrace innovation in all its glory and expect it to play a seamless role in their lives – and work. We asked this week’s Expert Panel Roundtable: How are millennials changing how security systems are designed, installed and/or operated?
The new school year is a good time to reflect on the role of security in protecting our schools. From video to access control to some newer technologies, our Expert Panel Roundtable found plenty to talk about when we asked this week’s question: How does security technology make our schools safer?