Retail security applications
Doncaster Culture and Leisure Trust (DCLT), The Dome, required a new solution that would protect several areas, including one of the largest gym’s in Doncaster, The Fitness Village. Vanderbilt ACT365 system DCLT had a specific brief for this project that specified enhancing the staff and customer experience, while simultaneously providing access control solutions to restricted areas from the general public, members, and staff alike. Oliver Law Security (OLS) Ltd. did not hesitate to rec...
An important heritage site which played a key role in protecting the UK during World War II is itself being made safe and secure with the installation of a comprehensive and fully integrated security system, including more than 75 Dahua HD CCTV cameras. Battle of Britain Bunker The Battle of Britain Bunker is an underground operations room in Uxbridge, formerly used by No. 11 Group Fighter Command during the Second World War, most notably in the Battle of Britain and on D-Day. The operations...
Installation company Nessence recently integrated Vanderbilt’s ACT365 cloud-based access control and video management system with Mobile BankID in Sweden. Mobile BankID is a citizen identification solution that allows companies, banks, and government agencies to authenticate and conclude agreements with individuals over the internet. The integration with ACT365 comes together to solve a brief put forward by the supermarket chain, ICA Sweden. Web API for integration Tobias Olofsson, Proj...
Retailers face complex challenges that range from loss prevention and maintaining a safe environment for both customers and staff to improving customer experience and operational productivity. Choose Ava Unified Security (formerly Vaion) to ensure security operators can tap into advanced analytics to detect and react to anomalies in real-time. Additionally, store managers can use Ava’s customer intelligence insights to increase profits and meet the customers’ needs. Leverage Ava&rsq...
Places of leisure, where one spends one’s downtime, are public by design. Unlike a bank vault or power plant, they actively invite visitors. One can’t just lock them down and hope no one turns up. Equally, to ensure user and property safety, access must not be a free for all. Managing risk - separating authorized from unauthorized people and locations - is part of every site manager’s daily routine. Intelligent locking makes this workload a whole lot easier. Intelligent keys...
Resilience and efficiency have become watchwords for the public institutions, before, during and after the ongoing health crisis. In delivering services fit for the modern world, these institutions need more than just innovation and accountability. They require flexibility and agility, too, including in how they approach security. The lock and key have enjoyed public trust for a long time. Keys were used in Ancient Egypt and Assyria, and warrant a mention in the Christian Old Testament. As a te...
Dahua Technology, with its award winning deep learning algorithms, proudly releases WizMind – a portfolio of solutions composed of project-oriented products including IPC, NVR, PTZ, XVR, thermal and software platforms, delivering precise, reliable and comprehensive AI solutions to verticals including government, retail, energy, finance and transportation. WizMind's human-oriented solutions Powered by AI and deep learning algorithms, WizMind provides comprehensive human-oriented solutions including facial recognition, privacy protection, human video metadata, people counting and stereo analysis, enabling rapid and precise reaction. In addition, it provides more precise and effective AI search to locate targets, generating various human data for business analysis. According to IHS, the total market value of professional video surveillance equipment will grow to $27.2 million by 2023 To protect portrait data, WizMind provides outstanding privacy protection. Based on deep learning algorithms, WizMind supports real-time mosaic masking of the human face or body detected in the monitoring area, which is needed in courtroom scenarios and may be valuable to retailers which can optimize their business through intelligent analysis of customer flow, recorded without violating privacy or GDPR. WizMind based on vehicles WizMind boasts multiple vehicle-based AI solutions, such as ANPR and vehicle metadata, illegal parking which provide more attributes of vehicles for easy control, quick search and business analysis. It is widely used in urban areas, residential community entrances, parking lots and toll stations. By extracting and comparing plate numbers with databases, ANPR helps managers of parking lots and city roads improve vehicle management efficiency with functions like Blacklist Alarm and VIP Recognition. ANPR also supports vehicle tracking, which helps police efficiently locate vehicles according to the crosschecking result. ANPR is able to recognize plate numbers in over 58 countries. WizMind with thermal technology WizMind combines deep learning algorithms with thermal imaging technology to help users achieve ultra-long-distance monitoring in harsh environments, non-contact temperature monitoring and early fire prevention. The Dahua WizMind series is compatible with mainstream third party technology partners With an accuracy of 0.3 degrees Celcius and a speed that monitors three people per second, Dahua’s High Accuracy Body Temperature Monitoring Solution has been widely and successfully applied within transportation hubs, financial institutions, commercial complexes, schools and other places all over the world, joining the global efforts in pandemic prevention and control. WizMind Ecosystem Initiating openness and collaboration, the Dahua WizMind series is compatible with mainstream third party technology partners, such as Milestone, AxxonSoft, ISS and others. Furthermore, WizMind Ecosystem provides the DHOP and sufficient API for our technology partners, enabling them to combine real AI joint solutions to our common customers, and a series of marketing activities will be engaged with our ecosystem partners. Dahua WizMind, a high-end AI series, aims to serve demanding scenarios in many vertical industries. With the mission of “enabling a safer society and smarter living”, Dahua Technology will continue to focus on “innovation, quality and service” to serve its partners and customers around the world.
Due to the escalating coronavirus pandemic (COVID-19), Messe Frankfurt New Era Business Media Ltd and ABEC Exhibitions and Conferences P Ltd, have decided that Secutech India will not take place in 2020. The decision is the result of travel restrictions and strict social distancing guidelines currently in place across India, and a lack of availability at the fair’s venue – the Bombay Exhibition Centre – during an appropriate time later this year. The fair will take place at the same location in Mumbai in May 2021. Stemming the spread of COVID-19 The Indian Government has taken extensive measures to stem the spread of COVID-19. Beginning from March 25, a 21-day nationwide lockdown was announced, effective until April 14. This has since been extended for another 19 days, effective until May 3. Strict social distancing regulations have been imposed, and all incoming and outgoing international and domestic flights have been suspended. With uncertainty and tight travel restrictions in place not only in India, but around the globe, pre-fair planning and preparations for Secutech India, originally scheduled from May 7 – 9, 2020, were severely hindered for the fair’s exhibitors and visitors. The decision to defer to 2021 Commenting on the cancellation, Ms Regina Tsai, General Manager of Messe Frankfurt New Era Business Media Ltd, said: “The evolving situation, including local and international travel restrictions as well as constantly changing public health guidelines made it impossible for the fair to be held as scheduled. Despite our best efforts, we have been unable to find a new available time slot at the fair’s venue to adequately serve the interests of our exhibitors in 2020. Because of this, we have taken the difficult decision to defer the fair until 2021.” Mr Manish Gandhi, COO, ABEC Exhibitions & Conferences P Ltd, further commented: “As members of an industry that prioritises safety and security, we are confident that the industry is in full support of our decision. We remain committed to supporting the business of our stakeholders wherever possible, and we look forward to welcoming the full fraternity for another productive few days of trade in 2021."
Motorola Solutions has agreed to acquire IndigoVision, a U.K.-based provider of end-to-end video security solutions. The boards of Motorola Solutions, its holding company and IndigoVision have reached an agreement on the terms of a recommended cash acquisition for approximately $37.2 million, representing a premium of approximately 116 percent based on the average share price over the most recent 12-month period. The acquisition will be funded by existing cash resources of Motorola Solutions and become final in May 2020. Motorola Solutions has a strong presence in the large and expanding area of video security since acquiring Avigilon in March 2018. Their product offerings include high-definition cameras, advanced video analytics, network video management hardware and software and access control solutions. IndigoVision is a developer of complete, end-to-end video security solutions from cameras to video recorders to body worn cameras to security management software. Motorola Solutions says the IndigoVision range of products, global presence and customer base are "highly complementary" to Motorola Solutions' existing presence in video security. Among the benefits is enhanced geographical reach across a wider customer base. "The access we will now have to Motorola Solutions' range of innovative technologies will create new opportunities for IndigoVision and enable us to bring an exciting proposition to the market that allows us to further deliver on our goal of delivering safety, security and business intelligence," says Pedro Vasco Simoes, Chief Executive Officer of IndigoVision. "We share IndigoVision's commitment to providing next-generation, end-to-end video security solutions that enhance safety, security and efficiency," says John Kedzierski, Senior Vice President, Video Security Solutions, Motorola Solutions.
With just days left until the planned industry trade show, Reed Exhibitions has canceled ISC West over concerns about the COVID-19 coronavirus. Here is the statement on the decision: 'We at ISC West want to express our concern for everyone impacted by the COVID-19 coronavirus. Based on our close monitoring of ongoing developments with the virus, recent reports from public health officials and extensive consultation with our partners in the global security community, ISC West, scheduled to be held March 17-20, will now occur in July at the Sands Expo Center in Las Vegas. We take pride in offering vital business opportunities to our customers, including networking, education and access to new products and technologies, and commit ourselves to making July’s ISC West 2020 event live up to high standards. Over the coming weeks, along with ISC West’s Premier Sponsor SIA - we will continue to serve the industry, creating ways to connect, collaborate and keep our world moving during this difficult period.'
With growing concerns over the COVID-19 coronavirus, Motorola Solutions and its Avigilon brand have released a statement on their decision to pull out of this year's ISC West. The trade show, one of the biggest in the security industry, hosts over 30,000 security professionals and over 1000 exhibitors each year. The company states: "After careful consideration, we have withdrawn from this year’s ISC West trade show due to the widespread impact of the coronavirus." Official sources of updates "While ISC West is one important opportunity to demonstrate the power of Motorola Solutions' video security and analytics portfolio, the safety and well-being of our employees, customers and partners is our top priority. We are grateful to the ISC West organizers for their understanding and look forward to attending and supporting future ISC West events." ISC West will occur as scheduled March 17th through 20th, 2020, says Reed Exhibitions, despite the concerns. A statement from the show organizers is as follows: "While we regret that some companies have made the decision not to take part in ISC West 2020, we are focused on making ISC West 2020 a successful, safe, and enjoyable event for all attendees and exhibitors."
ISC West will occur as scheduled March 17th through 20th, 2020, says Reed Exhibitions. Following is a statement from show organizers: We take pride in offering vital business opportunities to our customers, including networking, education and access to new products and technologies and are working diligently to ensure ISC West 2020 and our other events live up to our high standards. While we regret that some companies have made the decision not to take part in ISC West 2020, we are focused on making ISC West 2020 a successful, safe, and enjoyable event for all attendees and exhibitors. Close Monitoring Over the last few weeks, Reed Exhibitions and our partners in ISC West have been closely monitoring the COVID-19 virus and its impact on members of the global security community. We are collaborating closely with the Sands Expo Center and local public health authorities and following local, state and federal public health guidelines, including those issued by the CDC. We have additional precautionary measures in place, including enhanced cleaning and sanitization across all public areas and customer touchpoints in the show and we are constantly reviewing our health protection activities, public health messaging, hygiene and medical control measures with the aim of strengthening our COVID-19 response further in line with up to date public health advice and guidance, including that of the CDC. Health and Safety We will continue to provide updates on our website as we get closer to ISC West. The health and safety of our team members and guests is our utmost priority. Our policies and best practices are in close collaboration with our venue partner, Sands Expo Center. The Sands Emergency Management Team works closely with local officials and are taking appropriate steps to protect team members and guests as outlined by the Centers for Disease Control and Prevention (CDC) and the Southern Nevada Health District (SNHD). Sands is prepared to follow any additional protocols or guidance, as they are made available by the CDC or SNHD.
Urban populations are expanding rapidly around the globe, with an expected growth of 1.56 billion by 2040. As the number of people living and working in cities continues to grow, the ability to keep everyone safe is an increasing challenge. However, technology companies are developing products and solutions with these futuristic cities in mind, as the reality is closer than you may think. Solutions that can help to watch over public places and share data insights with city workers and officials are increasingly enabling smart cities to improve the experience and safety of the people who reside there. Rising scope of 5G, AI, IoT and the Cloud The main foundations that underpin smart cities are 5G, Artificial Intelligence (AI), and the Internet of Things (IoT) and the Cloud. Each is equally important, and together, these technologies enable city officials to gather and analyze more detailed insights than ever before. For public safety in particular, having IoT and cloud systems in place will be one of the biggest factors to improving the quality of life for citizens. Smart cities have come a long way in the last few decades, but to truly make a smart city safe, real-time situational awareness and cross-agency collaboration are key areas which must be developed as a priority. Innovative surveillance cameras with integrated IoT Public places need to be safe, whether that is an open park, shopping center, or the main roads through towns Public places need to be safe, whether that is an open park, shopping center, or the main roads through towns. From dangerous drivers to terrorist attacks, petty crime on the streets to high profile bank robberies, innovative surveillance cameras with integrated IoT and cloud technologies can go some way to helping respond quickly to, and in some cases even prevent, the most serious incidents. Many existing safety systems in cities rely on aging and in some places legacy technology, such as video surveillance cameras. Many of these also use on-premises systems rather than utilising the benefits of the cloud. Smart programming to deliver greater insights These issues, though not creating a major problem today, do make it more challenging for governments and councils to update their security. Changing every camera in a city is a huge undertaking, but in turn, doing so would enable all cameras to be connected to the cloud, and provide more detailed information which can be analyzed by smart programming to deliver greater insights. The physical technologies that are currently present in most urban areas lack the intelligent connectivity, interoperability and integration interfaces that smart cities need. Adopting digital technologies isn’t a luxury, but a necessity. Smart surveillance systems It enables teams to gather data from multiple sources throughout the city in real-time, and be alerted to incidents as soon as they occur. Increased connectivity and collaboration ensures that all teams that need to be aware of a situation are informed instantly. For example, a smart surveillance system can identify when a road accident has occurred. It can not only alert the nearest ambulance to attend the scene, but also the local police force to dispatch officers. An advanced system that can implement road diversions could also close roads around the incident immediately and divert traffic to other routes, keeping everyone moving and avoiding a build-up of vehicles. This is just one example: without digital systems, analyzing patterns of vehicle movements to address congestion issues could be compromised, as would the ability to build real-time crime maps and deploy data analytics which make predictive policing and more effective crowd management possible. Cloud-based technologies Cloud-based technologies provide the interoperability, scalability and automation Cloud-based technologies provide the interoperability, scalability and automation that is needed to overcome the limitations of traditional security systems. Using these, smart cities can develop a fully open systems architecture that delivers interoperation with both local and other remote open systems. The intelligence of cloud systems can not only continue to allow for greater insights as technology develops over time, but it can do so with minimal additional infrastructure investment. Smart surveillance in the real world Mexico City has a population of almost 9 million people, but if you include the whole metropolitan area, this number rises sharply to over 21 million in total, making it one of the largest cities on the planet. Seven years ago, the city first introduced its Safe City initiative, and ever since has been developing newer and smarter ways to keep its citizens safe. In particular, its cloud-based security initiative is making a huge impact. Over the past three years, Mexico City has installed 58,000 new video surveillance cameras throughout the city, in public spaces and on transport, all of which are connected to the City’s C5 (Command, Control, Computers, Communications and Citizen Contact) facility. Smart Cities operations The solution enables officers as well as the general public to upload videos via a mobile app to share information quickly, fixed, body-worn and vehicle cameras can also be integrated to provide exceptional insight into the city’s operations. The cloud-based platform can easily be upgraded to include the latest technology innovations such as license plate reading, behavioral analysis software, video analytics and facial recognition software, which will all continue to bring down crime rates and boost response times to incidents. The right cloud approach Making the shift to cloud-based systems enables smart cities to eliminate dependence on fiber-optic connectivity and take advantage of a variety of Internet and wireless connectivity options that can significantly reduce application and communication infrastructure costs. Smart cities need to be effective in years to come, not just in the present day, or else officials have missed one of the key aspects of a truly smart city. System designers must build technology foundations now that can be easily adapted in the future to support new infrastructure as it becomes available. Open system architecture An open system architecture will also be vital for smart cities to enhance their operations For example, this could include opting for a true cloud application that can support cloud-managed local devices and automate their management. An open system architecture will also be vital for smart cities to enhance their operations and deliver additional value-add services to citizens as greater capabilities become possible in the years to come. The advances today in cloud and IoT technologies are rapid, and city officials and authorities have more options now to develop their smart cities than ever before and crucially, to use these innovations to improve public safety. New safety features Though implementing these cloud-based systems now requires investment, as new safety features are designed, there will be lower costs and challenges associated with introducing these because the basic infrastructure will already exist. Whether that’s gunshot detection or enabling the sharing of video infrastructure and data across multiple agencies in real time, smart video surveillance on cloud-based systems can bring a wealth of the new opportunities.
This year has brought about changes in virtually every sector. As with other frontline industries, the security sector has been tested more than those able to move entirely to remote working. While the promise of a vaccine means an end is in sight, the post-COVID era will not bring with it a return to the ‘normal’ we knew before the pandemic. Organizations have adapted, becoming more resilient and agile and this will have lasting effects. The coming months will continue to be testing. The tiered system will see the precautions in place fluctuate with the situation. Initial lockdown period At the same time, a gradual return to normal as the vaccine is rolled out will require adaptive measures. The security sector will be at the heart of keeping people safe throughout this process. The initial lockdown period and the first wave of panic buying might seem like a lifetime ago. However, the introduction of the second lockdown in November was accompanied by another wave of stockpiling despite organizations trying to reassure their customers. It is uncertainty that breeds anxiety, and we continue to see this as the restrictions fluctuate across the country. The tier system depends upon a number of factors: case detection rate, how quickly case numbers are rising or falling, positive COVID-19 test numbers in the general population, pressure on the NHS in that region, and local context and exceptional circumstances. Social distancing measures For the sector to meet demand, technology will be needed to work alongside the manned guarding role While travel is allowed in all tiers if necessary for work, government advice still recommends that those able to work from home should do so. This means that throughout the country, many buildings will remain empty or at minimal capacity for some time to come. Security risks vary with the restrictions in each area. Although shops are largely open, tier three still requires the closure of many premises. Vacant premises are more vulnerable to theft and damage, meaning officers and security technology remain in higher demand than usual. As more premises are allowed to open, the need for officers to implement social distancing measures increases, stretching the sector like never before. For the sector to meet demand, technology will be needed to work alongside the manned guarding role. Temperature checking devices It will continue to be important in providing security when officers cannot be present in person through CCTV and sensors. But it will also be integrated into the manned guarding role to streamline processes. We are already seeing the start of this as many officers are using handheld temperature checking devices to reduce the spread of COVID-19. We’ll also see temperature scanners installed into buildings to allow security guards to focus on other priorities. Those businesses that are open will need to continue to adapt to the changing regulations in the coming months. Christmas is a busy period that stretches the retail sector. Unpredictability results in heightened stress levels and makes it more difficult for people to reliably take in and recall information. Security officers are a key first point of contact both to enforce measures and reassure anxious staff and members of the public. Enforcing one-Way systems Security staff will need to keep members of the public safe and prevent disruption Some shops are enforcing one-way systems and limiting the number of customers allowed inside. Over Christmas, many more may choose to do so. Security officers will be responsible for ensuring these precautions are followed. With the heightened pressure of the festive period, it can be hard to predict how members of the public will respond to officers enforcing measures. Security staff will need to keep members of the public safe and prevent disruption. Doing so will require tact and empathy in dealing with customers. Within shops, too, officers will be tasked with ensuring social distancing and other measures are followed effectively. Doing so, they must work closely with clients to understand what protocols are in place and how to handle a breach. They must also be able to enact discretion. For example, clients may not take issue with protocols being broken momentarily or accidentally. Extensive government guidance There is extensive government guidance on the precautions that should be taken on various premises. They include the introduction of one-way systems and limiting building capacity. Measures such as one-way systems may be broken by those that don’t notice or don’t care. Officers must be able to judge what responses are appropriate while maintaining a calm and reassuring presence. The security officer role has long been moving toward a more front of house position as, for many visitors to a building, they are the first point of contact. The pandemic has accelerated this trend. Working on the frontline of the pandemic, officers have had to play a more multifaceted role than ever before. Officers still act as deterrents and manage security issues, but they must also use empathy and strong communication skills to inform and reassure customers and staff onsite. Adapting to new technology They will need to be able to learn quickly on the job and adapt to new technology and practices Being able to demonstrate this flexibility and to read a situation and react appropriately will be some of the skills most in demand in the industry in the future. Officers will need to build close working relationships with clients. In addition, many will have new roles, such as taking temperatures with handheld devices. They will need to be able to learn quickly on the job and adapt to new technology and practices. Technology, too, will be more important. If the global pandemic has driven any point home, it is that we cannot always see or sense threats. Data-Driven insights Temperature checks and occupancy sensors will be the norm in protecting from COVID, while security technology and data-driven insights will continue to grow in popularity. The security sector specializes in adapting to the unexpected and the threatening. It continues to demonstrate incredible value through the pandemic. While the coming months will undoubtedly be trying, the sector is adapting. Lessons have been learned from the pandemic that will affect business globally. Security specialists are taking these on and creating a stronger and more effective industry.
The explosion of artificial intelligence used to enhance business processes, propel innovative products, and further automation has touched essentially every industry to date. The security sector, notable for its maturity and complexity, is not exempt from the AI tidal wave. In fact, quite the opposite, the security sector and more specifically the domain of video surveillance have seen an emergence of AI-powered solutions both hardware and software. The widespread adoption of IP cameras, cloud computing capacities, and smart sensors have paved the way for new AI products and solutions to function at scale. AI-powered video analytics One application of artificial intelligence for the video surveillance sector is the use of video analytic solutions to analyze video streams in order to extract pre-determined objects, behaviors, or situations. To give some examples, AI video analytics can be used to monitor perimeter crossing for border control, detect fevers or masks in airports or public spaces, arms detection in casinos, or be used to filter out alarms triggered by benign movements versus real intrusions. This application of artificial intelligence leans on its specific branch, machine learning, which uses a complex series of AI models to analyze the content of the video flow, autonomously identifying and classifying the videos according to predefined rules. Adopting technology AI video analytics yields promising benefits, a reduction in operational costs, and an increase in safety, and a decrease in risk When AI video analytics are used effectively, they yield very promising benefits. A jump in video flow analysis from an average of 10% by humans to 100%, a reduction in operational costs, and an increase in safety, and a decrease in risk. The use of AI video analytics for surveillance sounds simple enough, however, there are several perceived factors inhibiting security organizations from adopting the technology. Adopting AI into your video surveillance operation The security industry is capital intensive, complex in its IT structure, and diverse in situational business needs. Therefore, resulting in a perception of high effort, time, and costs required to successfully integrate AI into your video surveillance operation. However, these effort constraints can be debunked due to the flexibility of video analytic solutions. Three areas that deter security organizations from adopting AI Existing capital A surveillance operation contains a network of cameras that film with a range of video qualities. AI video analytics can analyze a range of videos from low to high resolution in thermal, infrared, and visible formats AI video analytics often operate on smart cameras that have the appropriate video image quality for the capacity of content analysis. The costs involved in overhauling legacy camera systems, converting videos into higher quality, or waiting until the current camera network is ready to be replaced in order to integrate AI is expensive, time-consuming, and often unfeasible. However, not all AI video analytic solutions need to be deployed on edge with smart cameras. Instead, video analytics can be deployed both directly on to the camera or have server-based integration maintaining and scaling to your existing camera network. AI video analytics can also analyze a range of videos from low to high resolution in a variety of formats: thermal, infrared, visible. Complex IT structure A single central command center or in-house security network operates in a multi-manufacturer environment. This means cameras, video management systems, and technology partners can be provided by several manufacturers therefore increasing the complexity of successful IT workflows and integrations. Theft or perimeter infringement can take place in a matter of minutes, therefore the transfer of information between solutions is required to function at top speed. To overcome this complexity, the successful integration of solutions in a multi-manufacturer environment is assured through industry enforced standards set by non-profit organizations. This allows for third-party solutions such as AI video analytics to be easily integrated into the bulk of software and hardware technologies. Diversity in security needs To obtain high performance in a diverse security setting is inherently built into AI video analytic machine The objective of a surveillance operation can vary greatly from one organization to another. Retailers prioritize theft detection, while city governments may be concerned about arms detection or people counting. The capacity for AI to function with high performance, meanwhile adapting to several organization’s security needs requires algorithms to be trained accordingly. To obtain high performance in a diverse security setting is inherently built into how AI video analytic machine learning model’s function. AI can be trained to adapt to different environments and uses progressive learning to increase performance overtime. A collaborative effort between security experts, data scientists, and business strategists will ensure high performance and an appropriate application of AI to fit each organization’s specific needs. Surveillance innovation moving forward While for some video surveillance organizations, the costs and time associated with successfully integrating AI into their network may seem daunting, there are ways to adapt new technology into an existing operation with minimal effort. The emerging presence of smart cameras and IoT products will only accelerate the adoption of AI moving forward. If your organization is looking to enhance its operation with emerging technologies, now can be the time.
An impact of the COVID-19 pandemic has been to accelerate change. In 2020, the security industry was among many others that sought to adapt to shifting norms. In the process, we grabbed onto new opportunities for change and, in many cases, re-evaluated how we have done business for decades. If necessity is the mother of invention, perhaps crisis is the mother of acceleration. This article will reflect on how these themes impacted the physical security industry in 2020, based on content we published throughout the year, and with links back to the original articles. Sensitive data leakage Since the lockdown came into effect, organizations globally have undergone years' worth of transformations in a matter of months. Whether it has been to transition their operations online or moving their IT infrastructure to the cloud, there’s no denying that the face of business has changed permanently, experiencing a seismic shift, both operationally and culturally. As we enter the ‘next normal’ there remains a great deal of uncertainty around what the next 12 months holds and how organizations can navigate turbulence in the face of a possible recession. One of the most notable and widely reported trends has been the switch to remote methods of work, or home working. With so many employees logging on from residential networks, through personal devices that may be more easily compromised, the overall attack surface has greatly increased, raising the risk of potential corporate and sensitive data leakage in their new home office settings. Security and data protection are larger issues than ever. Good cybersecurity hygiene Criminals will use the crisis to scam people for money, account information and more" With a majority of the world working from home, businesses had to respond to this changing landscape. While it used to be that in-person networking events and sales pitches secured new projects or opportunities, the current landscape pushes businesses to be more creative in how they reach their customers. For example, with ISC West being postponed, many companies have turned to online resources to share new product demonstrations and other company news. Others are hosting webinars as a way to discuss the current climate and what it means for the industry. Without the proper precautions, working from home could become a cybersecurity nightmare, says Purdue University professor Marcus Rogers. “Criminals will use the crisis to scam people for money, account information and more,” he says. “With more people working from home, people need to make sure they are practicing good cybersecurity hygiene, just like they would at work. There is also a big risk that infrastructures will become overwhelmed, resulting in communication outages, both internet and cell.” Work-Life balance In a typical office with an on-premise data center, the IT department has complete control over network access, internal networks, data, and applications. The remote worker, on the other hand, is mobile. He or she can work from anywhere using a VPN. Until just recently this will have been from somewhere like a local coffee shop, possibly using a wireless network to access the company network and essential applications. There are many benefits of working remotely with productivity right up the top of the list There are many benefits of working remotely with productivity right up the top of the list. By reducing the unproductive time spent commuting and traveling to meetings, we are able to get much more done in a day. Add to this the reduction in stress and improved work-life balance and it makes for an impressive formula of happier, healthier and more motivated colleagues. And it’s still easy to measure results no matter where someone is working. Video conferencing platforms Trade shows have always been a basic element of how the security industry does business - until the year 2020, that is. This year has seen the total collapse of the trade show model as a means of bringing buyers and sellers face to face. The COVID-19 pandemic has effectively made the idea of a large trade show out of the question. The good news is that the industry has adapted well without the shows. A series of ‘on-line shows’ has emerged, driven by the business world’s increasing dependence on Zoom and other video conferencing platforms. The fact is, 2020 has provided plenty of opportunities for sellers to connect with buyers. Some of these sessions have been incredibly informative – and conveniently accessible from the comfort of a home office. Online training courses Online training has grown in popularity this year, and the change may become permanent Online training has grown in popularity this year, and the change may become permanent. “We have seen unprecedented international demand for our portfolio of online training courses ranging from small installation companies to the largest organizations, across a wide range of sectors,” says Jerry Alfandari, Group Marketing Manager of Linx International Group, a UK training firm. “More than ever, businesses are looking to ensure they have the skills in-house to coordinate their response to the changing situation. Individuals are also taking this time to upskill themselves for when we return to ‘normal’ by bringing something with them they didn’t have before. Perhaps unsurprisingly, people are still seeking to better themselves for what will be, eventually, a competitive market.” Virtual trade show ‘Crisis and the Everyday’ was part of Genetec’s Connect’DX virtual trade show last spring. The virtual conversation – emphasizing both in form and content the topsy-turvy state of the world – included interesting insights on the current pandemic and its near- and long-term impact on the industry. In the middle of this pandemic, there is an opportunity to help security reinvent itself “In the middle of this pandemic, there is an opportunity to help security reinvent itself,” said Brad Brekke, Principal, The Brekke Group, one of the panelists. “Amid the business disruption, we should ask ‘what’s the new playbook?’ It’s an opportunity for security to look at ourselves now and look at a business plan of what the future might look like. We need to align with the business model of the corporation and define our role more around business and not so much around security.” Cloud-Based platform As a cloud-based platform for service providers in the security, smart home and smart business markets, Alarm.com adapted quickly to changing conditions during the coronavirus pandemic. In the recent dynamic environment, Alarm.com has kept focus on supporting their service provider partners so they can keep local communities protected. “We moved quickly to establish work-from-home protocols to protect our employees and minimize impact on our partners,” says Anne Ferguson, VP of Marketing at Alarm.com. The Customer Operations and Reseller Education (CORE) team has operated without interruption to provide support to partners. Sales teams are utilizing webinars and training resources to inform and educate partners about the latest products, tools, and solutions. Alarm.com’s partner tools are essential for remote installations and support of partner accounts.
Consolidation continued in the physical security marketplace in the turbulent year 2020. There were several mega-deals in addition to shuffling among small and medium-sized companies. Here is a sampling of companies that changed hands this year, compiled from our archive of company news. With the changing economic climate, how much more is ahead in 2021? Stay tuned. Wesco merges with Anixter WESCO International, Inc., a provider of business-to-business (B2B) distribution, logistics services and supply chain solutions, announced it completed its merger with Anixter International Inc., creating a premier, global B2B distribution and supply chain solutions company. Anixter becomes a wholly owned subsidiary of WESCO International. ACRE acquires Razberi ACRE acquired Razberi Technologies, Farmers Branch, Texas, and the product line of intelligent video appliances, automated security software and health monitoring software will be added to and sold under the ComNet brand and portfolio of products. ComNet will now be selling Razberi products through its established channels. Motorola acquires IndigoVision Among the benefits is enhanced geographical reach across a wider customer base Motorola Solutions says the IndigoVision range of products, global presence and customer base are ‘highly complementary’ to Motorola Solutions' existing presence in video security. Among the benefits is enhanced geographical reach across a wider customer base. Motorola acquires Pelco “Pelco’s track record of innovation, internationally recognized brand, global channel and customer installed base enable us to further expand our global footprint with enterprise and public safety customers,” said Greg Brown, Motorola Solutions’ Chairman and CEO, about the iconic brand. Johnson Controls swallows Qolsys Qolsys Inc., residential and commercial security and smart-home manufacturer, enhances Johnson Controls global innovation platform, delivering next generation security and smart building solutions. JCI had already owned a majority stake in the company since 2014. ADT and Google Home partnership The partnership will combine Nest’s award-winning hardware and services, powered by Google’s machine learning technology, with ADT’s installation, service and professional monitoring network to create a more helpful smart home and integrated experience for customers across the United States. Upon the closing of Google’s equity investment in ADT, Google will own 6.6% of ADT’s outstanding aggregate common equity. Securitas acquires STANLEY in Five Countries The acquisition is aligned with Securitas’ ambition to double the size of its security solutions Securitas acquired STANLEY Security’s electronic security businesses in Germany, Portugal, Switzerland, Singapore and India. The acquisition is aligned with Securitas’ ambition to double the size of its security solutions and electronic security business and expands Securitas’ electronic security footprint and capabilities. Allied Universal to Buy G4S Ending the year on a high note, the boards of directors managing Allied Universal and G4S reached an agreement on the terms of a recommended cash offer. The deal brings to a close a six-month bidding war for G4S. The combined business is expected to generate approximately $18 billion in annual revenues with a global workforce of more than 750,000 people in 85 countries. Quantum acquires Western Digital business line Quantum Corporation entered into an agreement with Western Digital Technologies, Inc., a subsidiary of Western Digital Corp., to acquire its ActiveScale object storage business. The acquisition demonstrates Quantum’s commitment to innovation and growth, extending the company’s leadership role in storing and managing video and unstructured data using a software-defined approach. AVA/Vaion/Jazz Networks Ava, a unified security company, announced the completion of the merger between Jazz Networks, renowned cyber security insider threat detection and response firm; and Vaion, an end-to-end video security solutions provider. Ava is now positioned to deliver unified cyber and physical security solutions to organizations worldwide.
As the new Chief Executive Officer of Milestone Systems, Thomas Jensen pledges to continue the company’s focus on protecting people and assets and to help organizations gain insight and optimize their business processes. Seeking to fulfill Milestone’s mission to ‘Make the World See,’ Jensen will maintain Milestone’s approach of being an open video management system (VMS) platform and having an open company culture. End-User communities “I will also be working to expand Milestone’s VMS into new areas and applications —for example, to monitor beach erosion as the climate continues to warm up around the world,” says Jensen. “I believe the future of VMS is about bridging the gap between security and applications that go beyond security.” Jensen’s previous experience in the IT industry contributes to his understanding of the entire channel Jensen’s previous experience in the IT industry contributes to his understanding of the entire channel. His experience as a generalist – extending beyond IT – enables understanding of the business side of things in addition to the skills, strengths and motivations of the people who work at Milestone, its channel, partner networks and the end-user communities. People-First approach “One crucial thing my career taught me is the importance of your team members,” he says. “A former manager once told me that success is the sum of the success of your team. And, luckily, Milestone already has a strong culture and people-first approach. This is one of the things that attracted me to this job.” The new CEO plans to spend his first 90 days building relationships and getting to know the company and the team members. He will be present in conversations with all Milestone people as well as partners and system integrators. “I want to ensure there is continuity and resilience so that my joining Milestone is a seamless transition,” Jensen says. “Furthermore, my focus will be to further build on the strengths of Milestone to create long-term sustainable growth.” Video-Enabled insights Jensen sees security through two lenses: on one hand, protecting people and property, and on the other, providing video-enabled insights for public and private companies to be able to make better decisions. On the protection side, businesses have room to grow as technologies move to provide more affordable, more powerful, and more interoperable solutions. A transformative element in the future evolution of video management is the cloud Regarding video-enabled insights, there is great potential, and Milestone is forging deeper relationships with partners and system integrators of important verticals such as cities, education, transportation, and retail. A transformative element in the future evolution of video management is the cloud, which will advance the deployment of technologies across the board. Best software integrations “I will be spending time working with our organization and partners to evolve Milestone’s cloud strategy and cloud partnerships to address the opportunities that lie ahead,” says Jensen. “I also think that Milestone’s belief in being open and giving integrators and end-users the freedom to choose the best software integrations available in the market is a philosophy that we've held dear from the very beginning — and this will become critical in the future as VMS solutions continue to evolve.” Safer business environment As the COVID-19 pandemic has raged on, Milestone Systems has continued its operation as usual, deploying safety measurements as needed to protect both employees and the partners they work with. COVID-19 has impacted everyone, every business and every government and organization around the world, says Jensen. We’re working with our partners to design a safer business environment with VMS-enabled solutions" “I think it taught us all a lesson in empathy and how we need to respect differences in behavior, regulations and compliance, customs and even each other,” he says. “At Milestone, we’re working with our partners to design a safer business environment with VMS-enabled solutions for social distancing, queue management, and contact tracing.” Creating security solutions “The past 50 years of digital technology and the past 20 years of IP technology have taught us that technologies eventually converge, and in some cases merge,” says Jensen. “Sometimes functions merge and channels converge, other times it’s the networks that come closer together, but none of this is absolute and universal.” “This is why we need to listen and learn from each other and be respectful of differences in the industry and the channel—particularly cultural and regional differences.” Jensen adds: “The technology company of the future — which I believe Milestone is becoming — will not dictate solutions but will instead partner with IT and security stakeholders to create security solutions that meet each customer’s unique challenge and environment.”
Protecting assets and people has always been a top priority for Kirkland’s, a global home décor retailer. With over 400 stores in 37 states, Kirkland’s is a go-to spot for a broad selection of distinctive merchandise: art, mirrors, candles, lamps, frames, accent rugs, furniture and more. When they evaluated their security solutions in 2016, they determined they needed to upgrade the analog video surveillance systems in use at their existing locations and plan for new stores. Saraya Charlton, Kirkland’s Loss Prevention Investigator, said the analog video surveillance cameras they had in place were acceptable, but they desired cameras with wider coverage and better resolution. The department was also frustrated with the amount of time it took to investigate incidents for loss prevention and personal injury claims. Each time they were called to investigate an incident – vandalism, theft, employee misconduct, a slip and fall, or a cut from broken merchandise – each individual store had to extract the footage from the analog DVR at that location and send it to loss prevention at Kirkland’s headquarters. IP-based video surveillance system Charlton said Kirkland’s sought an IP-based solution that could be accessed remotely Charlton said Kirkland’s sought an IP-based solution that could be accessed remotely, that would make the loss prevention investigation process more efficient, and would provide additional benefits. Management wanted a camera that provided a clear picture, while minimizing bandwidth usage and had analytics capability. Working with several systems integrators, Kirkland’s chose to deploy an IP video surveillance solution consisting of Hanwha video surveillance cameras managed by salient enterprise Video Management Software (VMS). Wisenet X series XNV-6011 2MP HD dome cameras The first phase of the security upgrade has included the deployment of 1,800 Hanwha Wisenet X series XNV-6011 2 megapixel HD dome cameras and Wisenet Lite vandal-resistant dome cameras at 200 Kirkland’s locations, as well as the distribution center and the e-commerce building. As new stores are built by this growing retailer, they will also include the Hanwha-Salient security solution. They expect to have a full migration to IP at all locations by 2021. Each Kirkland’s location is outfitted with approximately eight cameras that are positioned to capture the entrance, the sales floor and the back of house operations. Charlton said Hanwha’s cameras provide the most comprehensive view of the store possible. Retail security “The wide-angle capability – as well as the quality of the camera – is really what sold us on Hanwha,” said Charlton, adding “We are getting the best views possible and they are allowing us to see the entire sales floor which is exactly what we wanted and needed.” Hanwha’s Wisenet X series of cameras is a perfect fit for the retail environment. The wide-angle 2.8 mm lens captures a 112-degree horizontal field of view, for a retailer that means doing more with less. Hanwha’s Wisenet X series of cameras is a perfect fit for the retail environment Video analytics, DVR and VMS Charlton said the Hanwha cameras are particularly useful at store entrances because, thanks to the WDR feature, video images are not affected by the bright sunlight that often shines through the windows and they can still see faces clearly. And because many of Hanwha’s cameras offer license free analytics, Kirkland’s will begin exploring that capability in the future to gain information on people counting, heat mapping and dwell time. The Hanwha-Salient solution has improved Kirkland’s loss prevention investigation efficiency since the team is able to pull recorded video from any camera via the Salient VMS rather than wait for information to be extracted from an analog DVR. They also appreciate being able to use Hanwha’s Device Manager to troubleshoot and resolve any camera issues remotely first rather than unnecessarily sending out a service technician. WiseStream II compression technology In addition to offering quality images, improved field of view and more efficient operations, the Hanwha solution has also helped Kirkland’s conserve valuable bandwidth with Hanwha WiseStream II compression technology, said Charlton. WiseStream II dynamically controls encoding, balancing quality and compression according to movement of the image. Combined with H.265 compression, bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology. “We share our video surveillance and security bandwidth with our Point of Sale system and we don’t ever want to take away from the bandwidth of POS transactions or impact the speed at which they go through,” said Charlton. “Hanwha’s Wisestream compression technology fits our business model and along with Salient helps preserve and efficiently manage bandwidth. It’s really helpful to have a camera that’s smart enough to be able to tweak and regulate itself.”
Car theft is a concern for many people, so imagine if one person was responsible for a whole load of them. Car dealer P. Christensen in Denmark knows this headache from personal experience, suffering a number of thefts from their fenced area. It was time to ramp up security, so they turned to Telesikring, the largest private-owned security company in Denmark, for a perimeter detection solution. Telesikring upgraded security with a solution using Hikvision surveillance cameras. Despite existing security measures like electric fences and burglar alarms, the car dealership was still experiencing thefts. Thieves were managing to come up with increasingly imaginative ways to beat the system – like crawling over fences and even digging underneath them. Perimeter detection solution They stole all sorts of items, including wheels and catalysts from the cars and vans exhibited at the site. These represent quite some value, and the cost of these losses was mounting up. They needed a solution which could work for them in all sorts of weather conditions and in the dead of night – the most vulnerable time. The premises have some quite remote outlying areas, which were also particularly at risk. The car dealership is now monitored using a perimeter detection solution made up of both conventional and thermal cameras. These cameras are connected to a Milestone VMS with analysis software. In turn, this has a direct connection to the Jutland Control Center, a local Alarm Receiving Center that monitors the property 24/7. Thermal Network Bullet Camera These cameras provide excellent images even in the lowest of light levels, making the ideal for remote verification Now it’s not possible to enter the property outside of opening hours - day or night, without this being registered by the control center. The information they receive from the analysis software enables them to make an informed decision on their response, for example sending a guard patrol. Thermal cameras were chosen because of the reliability in all weather conditions. This solution specifically used the Thermal Network Bullet Camera (DS-2TD2136-10). Once the thermal camera detects a break-in, it sends an alarm to the ARC and the operator there can use the low-light clarity delivered by the DarkFighter cameras (DS-2CD4B26FWD-IZS) also present to verify the alarm. These cameras provide excellent images even in the lowest of light levels, making the ideal for remote verification. Effectively prevented burglary Henrik Finn Sanderlund, Quality Manager at P. Christensen, says: “Yes, we are very satisfied! Since the deployment of the system, this has effectively prevented burglary and theft. The solution was deployed on a Thursday and on Friday the solution caught the first break in, effectively preventing it.” Managers at P. Christensen can now rest at night, safe in the knowledge that security innovation is keeping an eye on the property.
Recently, Planet Fitness, with the help of their preferred system integrator Adirondack Direct, incorporated a video surveillance solution from Hanwha Techwin and Genetec that not only enhances security, but also improves operations. When leadership evaluated security at their 70-plus corporate run locations a few years ago, they chose to incorporate a video surveillance solution that would address security needs and would be advanced enough to help with management and operations. Each of Planet Fitness’ corporate-owned clubs throughout North America is outfitted with approximately eight to 15 video cameras that provide around the clock coverage of the parking lot, lobby, break room, the fitness area where members workout and other key areas – without invading private areas, such as locker rooms and other intimate spaces. After issuing a Request for Proposal, Planet Fitness Senior Vice President of Corporate Club Operations Jim Esposito said they tested several of the leading camera and video management software (VMS) solutions, but ultimately decided on Hanwha video surveillance cameras managed by the Genetec Security Center platform. Esposito said they wanted to use Hanwha’s 360-degree cameras in particular because they provide more coverage, yet they save in hardware expenses because fewer cameras are needed. 360-degree fisheye camera Hanwha’s SNF-8010 5 MP 360-degree fisheye camera provides 5MP at 20FPS which captures smoother video at a higher framerate with true day and night function. Built-in on-camera de-warping allows instant access to PTZ, quad view, and panorama views. Alarm triggers for the Hanwha SNF-8010 include intelligent motion detection, audio detection, tampering detection, alarm input and network disconnection.Adirondack Direct also offers a 24-hour monitoring service and liaisons with law enforcement when needed A typical system setup at Planet Fitness includes placing cameras 25 feet from the wall and 50 feet apart which provides almost 2,000 square feet of coverage per camera. Club managers, regional managers and corporate employees manage the system via the Genetec Security Center which provides convenient bookmarks of recorded incidents so that – instead of time spent searching through video – events are already tagged. Adirondack Direct also offers a 24-hour monitoring service and liaisons with law enforcement when needed. “We knew that Planet Fitness would need thousands of video surveillance cameras for this project and it’s very important to consider reliability and functionality as well as durability,” said Adirondack Direct Director of Security and Technology, Tim Collins. “Hanwha has the lowest customer return number and that means that they manufacture products that aren’t sidelined by constant replacement and repairs.” Collins said Adirondack Direct has long recommended Genetec’s Security Center for video surveillance management because it provides the best open-architecture platform, robust features and is easy to use. Security Center blends IP security systems within a single intuitive interface to simplify operations and empowers organizations through enhanced situational awareness, unified command and control and connectivity to the cloud. When a Lunk Alarm is pressed, Genetec’s Security Center creates a bookmark of the event which provides video evidence of what preceded the alarm and how it was managed Business intelligence While the Hanwha-Genetec solution has provided an excellent security system – as well as protection against liability for slip and fall incidents – it’s also improved operations in multiple ways by providing invaluable business intelligence, said Esposito. Planet Fitness has a judgement-free environment for individuals who want to work out, but don’t want to have to endure the negatives so often found in gyms: loud grunts, the clanging of dropped weights and aggressive behavior. Anyone engaging in obnoxious behavior will likely be the recipient of a Lunk Alarm and the flashing lights, sirens and unwanted attention that accompanies it.Use of the Lunk Alarm – or lack of use – can be an indicator of how the club is operating Use of the Lunk Alarm – or lack of use – can be an indicator of how the club is operating. In order to monitor and evaluate use of the Lunk Alarms, Adirondack Direct has integrated the Lunk Alarm into the Hanwha-Gentec video solution. When a Lunk Alarm is pressed, Genetec’s Security Center creates a bookmark of the event which provides video evidence of what preceded the alarm and how it was managed. Potential medical emergencies Gyms typically have automated external defibrillators (AEDs) in the event a member suffers a medical emergency. At Planet Fitness facilities outfitted with the Hanwha-Genetec solution, once an AED is removed from its cabinet, a sensor is activated to shut off the music in the club to provide a calmer atmosphere. The system also creates a bookmark in the VMS and notifies managers and regional managers that an AED has been deployed. The Hanwha-Genetec Planet Fitness solution also provides key employee analysis that can help managers identify areas of improvement. Each facility has rubber floors that must be cleaned daily and Adirondack Direct has placed a sensor on a floor scrubber that creates a bookmark and recording in Security Center when the device is moved. Video evidence verifies whether the floor was actually cleaned or if the scrubber was just relocated. Break room sensors Each break room is outfitted with a sensor that creates a video bookmark every time the door is opened. If an employee visits too often, Planet Fitness management can reorient that employee on the proper policies and procedures. For day to day efficiencies, video analytics can be a valuable tool. If an employee is constantly leaving the front desk to go to a storage closet for a particular item, they can make changes including moving the item closer to the front desk. “If during an overnight shift the camera indicates that there was no motion at the front desk for a prolonged period of time, then that’s a problem,” said Esposito. “We expect someone to be in that position greeting and welcoming members so if someone isn’t there, the video can help us understand why.”If an employee visits the break room too often, Planet Fitness management can reorient that employee on the proper policies and procedures A big question for Planet Fitness – that can be answered via video analytics – is have they been losing sales opportunities without realizing it? “What we’re exploring now is a virtual line that counts the number of people that come and go in the club,” said Esposito. “We know how many people check in. So, if a club checks in 500 people in a day, but there are 600 people that enter the door, that can be lost revenue.” Esposito said they chose Hanwha cameras and the Genetec platform because they knew that they needed a solution that was at the forefront of technology, with the flexibility to grow with them and meet their future needs. He added the solution delivers a safe environment that is appreciate by everyone. “It’s somewhat of a security blanket for our members and employees,” he said. “They appreciate our no intimidation mantra and the fact that we have created this safe and secure environment that offers a judgement free zone where people can do their own thing.”
Theft from stock rooms and shop floors is a persistent problem for retailers. With around €900 million lost annually to thieves in Belgium alone, upscale fashion boutique Patio sought an easy, low-cost deterrent. Code Handle locks fitted on key doors were the answer. A location on Leuven’s most exclusive shopping street did not insulate Patio from retail theft. Shoplifting is a growing problem in many European countries, and thefts had also proliferated at Patio. Thieves were using the store’s toilet to remove clothing tags. Some even went upstairs to Patio’s offices and stole valuable items. Code Handle® keeps your store rooms safe Code Handle proved an ideal solution for us to protect non-public spaces from the public" During a store renovation, manager Jeff Van den Bergh decided Patio’s offices and customer toilet needed proper security. Shoppers and visitors should not enjoy free, casual access to these sensitive rooms. However, he did not want staff wasting their time tracking physical keys when they could be helping customers. An expensive access control system was also ruled out. Door hardware had to look clean and contemporary, to meet the style-conscious standards of Patio’s interior. The store’s security contractor recommended Code Handle, which adds electronic PIN locking to doors without wires or an expensive access system. “Code Handle proved an ideal solution for us to protect non-public spaces from the public,” says Jeff Van den Bergh, Patio’s Store Manager. Door security Door security is operated by a discreet PIN-pad built into a brushed-chrome handle. Two standard batteries slot inside each Code Handle to power the digital security. These typically last for 30,000 lock/unlock cycles. "The design fits well within the store,” adds Mr Van den Bergh. Now, Patio customers still use the toilet — but not unsolicited. An employee unlocks the door for them without a key or pass. The door to Patio’s offices is closed to everyone, except staff who unlock it with a personal PIN. Code Handle comes with one Master PIN; the store manager issues up to 9 additional 4–6-digit PINs. When an employee leaves Patio, it’s simple to delete their PIN. For further information visit https://campaigns.assaabloyopeningsolutions.eu/codehandle
Protecting assets and people has always been a top priority for Kirkland’s, a global home décor retailer. With over 400 stores in 37 states, Kirkland’s is a go-to spot for a broad selection of distinctive merchandise: art, mirrors, candles, lamps, frames, accent rugs, furniture and more. When they evaluated their security solutions in 2016, they determined they needed to upgrade the analog video surveillance systems in use at their existing locations and plan for new stores. Analog video surveillance cameras Management wanted a camera that provided a clear picture, while minimizing bandwidth usage Saraya Charlton, Kirkland’s Loss Prevention Investigator, said the analog video surveillance cameras they had in place were acceptable, but they desired cameras with wider coverage and better resolution. The department was also frustrated with the amount of time it took to investigate incidents for loss prevention and personal injury claims. Each time they were called to investigate an incident – vandalism, theft, employee misconduct, a slip and fall, or a cut from broken merchandise – each individual store had to extract the footage from the analog DVR at that location and send it to loss prevention at Kirkland’s headquarters. Charlton said Kirkland’s sought an IP-based solution that could be accessed remotely, that would make the loss prevention investigation process more efficient and would provide additional benefits. Management wanted a camera that provided a clear picture, while minimizing bandwidth usage and had analytics capability. IP video surveillance solution Working with several systems integrators, Kirkland’s chose to deploy an IP video surveillance solution consisting of Hanwha video surveillance cameras managed by Salient enterprise Video Management Software (VMS). The first phase of the security upgrade has included the deployment of 1,800 Hanwha Wisenet X series XNV-6011 2 megapixel HD dome cameras and Wisenet Lite vandal-resistant dome cameras at 200 Kirkland’s locations, as well as the distribution center and the e-commerce building. As new stores are built by this growing retailer, they will also include the Hanwha-Salient security solution. They expect to have a full migration to IP at all locations by 2021. Kirkland’s chose to deploy an IP video surveillance solution consisting of Hanwha video surveillance cameras managed by Salient enterprise VMS Perfect fit for The retail environment The wide-angle 2.8 mm lens captures a 112-degree horizontal field of view, for a retailer that means doing more with less Each Kirkland’s location is outfitted with approximately eight cameras that are positioned to capture the entrance, the sales floor and the back of house operations. Charlton said Hanwha’s cameras provide the most comprehensive view of the store possible. “The wide-angle capability – as well as the quality of the camera – is really what sold us on Hanwha,” said Charlton. “We are getting the best views possible and they are allowing us to see the entire sales floor which is exactly what we wanted and needed.” Hanwha’s Wisenet X series of cameras is a perfect fit for the retail environment. The wide-angle 2.8 mm lens captures a 112-degree horizontal field of view, for a retailer that means doing more with less. Pulling recorded video Charlton said the Hanwha cameras are particularly useful at store entrances because, thanks to the WDR feature, video images are not affected by the bright sunlight that often shines through the windows and they can still see faces clearly. And because many of Hanwha’s cameras offer license free analytics, Kirkland’s will begin exploring that capability in the future to gain information on people counting, heat mapping and dwell time. They also appreciate being able to use Hanwha’s Device Manager to troubleshoot The Hanwha-Salient solution has improved Kirkland’s loss prevention investigation efficiency since the team is able to pull recorded video from any camera via the Salient VMS rather than wait for information to be extracted from an analog DVR. They also appreciate being able to use Hanwha’s Device Manager to troubleshoot and resolve any camera issues remotely first rather than unnecessarily sending out a service technician. Video surveillance and security bandwidth In addition to offering quality images, improved field of view and more efficient operations, the Hanwha solution has also helped Kirkland’s conserve valuable bandwidth with Hanwha WiseStream II compression technology, said Charlton. WiseStream II dynamically controls encoding, balancing quality and compression according to movement of the image. Combined with H.265 compression, bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology. “We share our video surveillance and security bandwidth with our Point of Sale system and we don’t ever want to take away from the bandwidth of POS transactions or impact the speed at which they go through,” said Charlton. “Hanwha’s Wisestream compression technology fits our business model and along with Salient helps preserve and efficiently manage bandwidth. It’s really helpful to have a camera that’s smart enough to be able to tweak and regulate itself.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analog and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organization from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
Round table discussion
As an industry, we often speak in buzzwords. In addition to being catchy and easy to remember, these new and trendy industry terms can also reflect the state of the security market’s technology. In short, the latest buzzwords provide a kind of shorthand description of where the industry is - and where it’s going. We asked this week’s Expert Panel Roundtable: What new buzzword(s) rose to prominence in the security industry in 2020? (And how do they reflect industry trends?)
What a year 2020 was for the security industry! There were vast challenges that could not have been foreseen at the beginning of the year. It is safe to say that the events of 2020 defied all industry prognosticators. However, is that any reason not to hope our expectations looking ahead to 2021 will be much closer to reality? Can we possibly benefit from looking ahead and trying to plan for the challenges of the year ahead? We asked this week’s Expert Panel Roundtable: What will be the security industry’s biggest challenge in 2021?
As a subset of the larger economy, the security industry is bound to feel the effects of an economic downturn. Such was the case in 2020 when the COVID-19 pandemic undermined economic growth and presented a brand new set of challenges to business. The security industry has been able to pivot toward emerging opportunities, but that success has been offset by broader economic challenges. We asked this week’s Expert Panel Roundtable: What impact, positive or negative, has the larger economy had on the security marketplace in 2020?