Retail security applications
Most retailers invest in a video surveillance solution to improve security. Many also use it as an investigation tool to help resolve customer disputes, liability claims and reduce losses from theft and fraud. Intelligent Video Solutions Complete Releaf relies on its intelligent video solution for all of those reasons, however compliance with state regulations was the primary objective when CEO and owner Eric Ryant started looking for a video system for his new, 3,000 square foot cannabi...
Coop wanted a security system to protect a number of their valuable instore goods, such as home electronics, cell phones, and tablets, perfumes, and jewelry. They wanted a modular alarm system that could transmit reliably with the most modern means of communication to the standard alarm receiving centers in Switzerland. They also wanted a solution that had proven reliability and fast alarm detection, and that was certified according to SES EN standards. It was essential that this solution would...
A combination of SMARTair devices — wireless, battery-powered escutcheons, cylinders and wall readers ensure security at the new Almelo building, thereby also ensuring that the demands of a busy mixed-use environment are met. Authorized employees can use offices and warehouse spaces they need; shoppers only access the retail areas of this new Witzand superstore. "This building is our showroom and must come with a modern access control system: SMARTair is the right system for us,” ex...
Located in Milpitas, California, Jang Su Jang restaurant offers high quality, authentic Korean cuisine offering an extensive menu to satisfy even the pickiest taste buds. Their main goal is to provide delicious meals served with great service in a clean, modern and upscale environment. Jang Su Jang prides themselves by only using the freshest produce for their side dishes and quality meats for their BBQ, providing an excellence to the Jang Su Jang brand. Highly committed to creating an ex...
The large crowds that regularly flock to downtown Houston, Texas, known as GreenStreet, call for heightened security measures. However, the 570,000-square-foot mixed-use center needed to balance a high level of security while maintaining an open and inviting environment that accommodates numerous businesses, delivery drivers, service providers and others who need open access to the property. With an eye towards improving both security and efficiency, the property’s owners decided it...
Recent times have seen Saudi Arabia experience development at a remarkable rate, but key industry sectors have not always been able to keep pace. While certain industries grew by leaps and bounds (architecture, technology), others took longer to find their stride. Take, for instance, the retail industry; up until the early 2000s, Saudi Arabia was still new to the idea of North American shopping malls—most people still preferred shopping at traditional neighborhood convenience stores. Ara...
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organize each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognizable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organizations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analog to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organized, and know which organizations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have traveled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organizations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organize each year? The activities we organize outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organize an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
Booth number: 18037 Hikvision will showcase a wide-range of its video surveillance solutions and security products such as its DarkFighterX dual-sensor with patented bi-spectral fusion technology for low light color imaging; thermal technology for critical perimeter applications, as well as preventive maintenance through temperature alarming and fire detection; specialty solutions for vertical markets including retail, education, gaming and commercial real estate with tailored products and valuable business intelligence analytics; TurboHD (HD over coax) for high resolution video using existing cabling; PanoVu and multi-sensor cameras. We will also feature Hikvision’s central management system, HikCentral, which provides a highly-scalable, reliable, and efficient centralized system management. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience? Hikvision has exhibited at ISC West since 2006. Our presence has grown considerably since then. Each year we showcase Hikvision’s latest technologies and the evolution of the brand through ad campaigns: “Heartbeat of Security” (2016), “Art of Video Surveillance” (2017), and “Achieve Extraordinary” (2018). At ISC West, Hikvision enjoys re-connecting with existing customers and developing new partnerships. Over the years, Hikvision has demonstrated growth and strength within the industry and will continue to support its partners through the dedicated workforce that makes up Hikvision North America. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The strategy is simple. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners. With our latest products displayed at our booth and our team of product managers, vertical-market leaders, and other technical gurus readily available in one place, it’s a great opportunity to connect with our current and future partners. Of course, we also have one-on-one client meetings in our meeting rooms throughout the show. And, we also host interactive experiences including trivia games, product demonstrations, and other technical presentations at the Thought Theater in our booth. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Hikvision quantifies its success with a variety of metrics including traffic throughout the booth, attendance at educational sessions we host, the number of meetings we conduct with customers, and responses from our sales team on the engagement with integrators and end users after the show. We also measure the feedback we receive from our advertising campaigns whether it’s through our signage at the show or coverage in publications. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners, and end users. We consider it a fun way for us to say thank you to our valued partners in a casual setting. We’re also an enthusiastic sponsor of the Mission 500 Security 5/2K. Hikvision is fielding a running team, and we’ve begun our fundraising in earnest. Corporate social responsibility is part of our DNA at Hikvision, and the Security 5/2K is a wonderful way to join with our security industry colleagues to make a difference in kids’ lives and give back. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? Hikvision attends a variety of important conferences and trade shows throughout the year, but ISC West is the big show that attracts international attendees that everyone looks forward to. We wouldn’t miss it.
Booth number: 20031 Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond Pelco’s priorities for 2019 at ISC West are informed by worldwide trends in the security industry. As a result, Pelco will be focusing on enhancing cloud connectivity and cybersecurity for their customers. In addition, VideoXpert is Pelco’s best-selling video management solution, so this system will be the primary solution focus moving forward. Pelco is also planning to build upon Pelco Professional Services, which will include VxCare, a three-tier service plan for VideoXpert owners available worldwide this May. Overall, Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. Pelco was established in its current form around the year 1987, we have been attending ISC West since at least then. One memory that stands out is having to make many coax cables connect with all the analog cameras and switchers. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? We truly value the media relationships we’ve nurtured over the years. The security trade media specifically have played a pivotal role in sharing the latest news as it relates to our industry and ISC West. In addition to media relations, e-mail blasts and blogs are also key tools to build buzz around our exhibit. Lastly, we utilize a playbook and training protocols developed for our sales department. This information ultimately benefits our customers because they will receive accurate and up-to-date information about our video surveillance solutions. One way we quantify our success at ISC West is to keep track of the number of people attending our booth Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? One way we quantify our success at ISC West is to keep track of the number of people attending our booth. The show is considered the premier event in North American security so a major way we measure our ROI is through initial or final meetings with customers and partners. These initial connections can happen on or near the show floor. In addition, our product managers and engineers create a dialog with our customers so they can determine the transferrable value of a potential solution, which in turn influences our product world map. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We have participated in the Security 5K in support of Mission 500. Additionally, we sometimes host customers at local end user sites so they get to see the system in operation. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? It’s the best-attended security conference in North America by far, attracting both domestic and international visitors.
Edge devices (and edge computing) are the future. Although, this does seem a little cliché, it is the truth. The edge computing industry is growing as quickly as technology can support it and it looks like we will need it to. IoT Global Market The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 according to a recent Forbes article titled, “10 Charts That Will Challenge Your Perspective of IoT’s growth”. IoT devices are not the only edge devices we have to deal with as the total number of connected edge devices includes the likes of devices like security devices, phones, sensors, retail sales devices, and industrial and home automation devices. The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 The sheer number of devices begins to bring thoughts of possible security and bandwidth implications into perspective. The amount of data that will need to be passed and processed with all of these devices will be massive. There needs to be consideration taken by all business owners and automation engineers into how this amount of data and processing will be conducted. Ever-Expanding Edge Devices Market As the number of edge devices in the marketplace and their use among consumers and businesses rises, the need to be able to handle the data from all of these devices is no longer going to be suitable for central server architectures. We are talking about hundreds of billions and even trillions of devices. According to IHS Markit researchers’ study, there were 245 million CCTV cameras worldwide. One has to imagine there are at least 25% of that many access control devices (61.25 million devices) based on a $344 million market cap also calculated by IHS Markit’s researchers. If all the other edge devices mentioned earlier are considered then one can see that trying to route them all through servers for processing is going to start to become difficult if it hasn’t already, -which arguably it already has, as is evidenced by the popularity of cloud-based solutions amongst those businesses that already use a lot of edge devices or are processing a lot of information on a constant basis. Cloud Computing The question is whether cloud computing the most effective and efficient solution as the IoT industry grows The question is this; is cloud computing the most effective and efficient solution as the IoT industry grows and the amount of edge devices becomes so numerous? My belief is that it is not. Taking the example of a $399 USD device that is just larger than the size of a pack of cards and runs a CPU benchmarked at the same level as a mid-size desktop. This device has 8GB RAM and 64GB EMMC built-in and a GPU that can comfortably support a 4K signal at 60Hz with support for NVMe SSDs for add-on storage. This would have been unbelievable five years ago. As the price of edge computing goes down, which it has done in a dramatic way over the last 10 years (as can be seen with my recent purchase), the price to maintain a central server that can perform the processing required for all of the new devices being introduced to the world (due to the low cost of entry for edge device manufacturers) becomes more expensive. This introduces the guarantee that there will be a point where it will be less expensive for businesses, and consumers alike, to do the bulk of their processing at the edge as opposed to in central server architectures. Cloud computing is now being overtaken by edge computing, the method of processing data at the edge of the network in the devices themselves Edge Computing There are a plethora of articles discussing and detailing the opposition between the two sides of the computing technology coin, cloud computing and edge computing. The gist of it is that “cloud computing” was the hot new buzzword three years ago and is now being overtaken by “edge computing.” The truth is that cloud computing is a central server architecture hosted at someone else’s location. Edge computing is going to be a necessary development in the technology industry Edge computing is the method of processing data at the edge of the network (in the devices themselves) and allowing for less resources required at a central location. There is certainly a use case for both, however the shift to edge computing amongst the general public and small to mid-sized businesses will not be a surprise to those players, who have been paying attention. One article titled, “Next Big Thing In Cloud Computing Puts Amazon And Its Peers On The Edge” by Investor’s Business Daily takes the stance that edge computing is going to completely displace centralized cloud computing and even coins the phrase, “Cloud computing, decentralized” to explain edge computing. It speaks for the stance that most experts in technology seem to be taking, including Amazon Web Services’ VP of Technology, Marco Argenti according to the same article. We know that edge computing is going to be a necessary development in the technology industry, and it is happening as I write this, and quickly at that. Cost Efficiency Of Edge Processing As time goes on, the intersection between the prices of network bandwidth, edge processing and maintaining super powerful central servers will cause edge processing to be the most efficient and cost-effective way to maintain a scalable network in any environment, including datacenters. Owning a central server or utilizing edge computing become the better options As it currently stands, most residential users can only achieve a 1Gbps WAN (internet) connection, and small to medium-sized business can’t get much more but seem to get much less, based on my personal experience. When more than 1Gbps needs to be processed, cloud computing becomes very expensive at which point, owning a central server or utilizing edge computing become the better options. Then you look a total cost of ownership and when the cost of edge computing is less expensive than the cost of maintaining central server architectures, edge computing becomes the single best option. So, I’ll say it again, edge devices (and edge computing) are the future.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase In Revenue For Dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, Connected Smart Locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio Of Home Automation Products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages Of Professional Installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realize they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realize that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling Additional Home Automation Products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labor warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces Connection Instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realize over time. On the other hand, one issue DIYers may recognize right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognizable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not Everyone Is A DIY Customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing Complete And Custom Solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
Artificial intelligence allows machines to do jobs previously done by people. When it comes to security and surveillance, this technology allows cameras and control room equipment to identify a wide range of threats automatically and in real time across hundreds or even thousands of cameras – allowing security teams to take immediate action to protect people and assets. AI Technology And Surveillance Solutions Artificial Intelligence technology built into surveillance solutions help organizations optimize their security Video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some organizations using hundreds or even thousands of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Advanced Artificial Intelligence technology built into surveillance solutions can help organizations overcome this challenge and optimize their security. This means cameras, control-room equipment and back-end infrastructure can now ‘learn’ about potential threats for themselves by recognizing people, vehicles and even behaviors. Detection And Prevention The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial intelligence changes all this by recognizing potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Artificial intelligence solutions can automatically trigger alerts when a person appears in a restricted area For example, artificial Intelligence solutions can automatically trigger alerts when a person appears in a restricted area, or when a vehicle with a blacklisted number plate enters a site. With alerts delivered in real time, teams can identify and react to security threats and protect people and assets more effectively. And because alerts are automated, potential threats are hardly missed or overlooked. How Does Artificial Intelligence Work? Artificial intelligence systems become more intelligent over time, building databases of potential threats and reacting to new events accordingly. This allows systems to ‘think for themselves’ and to alert teams of any suspicious events or people who are caught on camera. Artificial intelligence technologies use advanced algorithms based on Deep Learning to distinguish between different kinds of security events and threats. Technologies incorporated into the Hikvision portfolio include: Facial recognition which allows law enforcement personnel to identify suspects and commercial teams to identify VIP customers in real time. Vehicle identification which can be used to identify vehicle number plates and recognize different types of vehicles (even down to make and model), or to trigger alerts when vehicles enter restricted areas. Perimeter protection which helps organizations to identify real threats by distinguishing people and vehicles from other moving objects and keeping false alarms to a minimum. Business intelligence which employs people counting, queue detection, and heat mapping technologies, so that organizations can enhance operational efficiency by making use of the data report. Increasing Commercial Success Artificial intelligence isn’t just useful for identifying security threats – although this is a key strength of the technology. It can also help organizations increase their competitiveness and commercial success. For example, VIP customers who opt to participate in special marketing promotions or other incentives can be identified so staff can provide the right kind of service at the right time. This gives organizations the opportunity to personalize the service experience, foster loyalty and maximize customer lifetime revenues. Artificial Intelligence can help organizations to better understand customers and meet their needs more effectively In the same way, artificial Intelligence can help organizations to better understand customers and meet their needs more effectively – leading to more commercial opportunities. One feature – called People Counting – allows stores and commercial centers to map footfall at peak times, ensuring that staffing is optimized to meet demand. At the same time, stores can see which areas of the building customers visit most and adjust their merchandising and product positioning accordingly to maximize the sales opportunities. Artificial Intelligence At Hikvision Hikvision’s family of artificial intelligence products include the DeepinView network cameras and DeepinMind NVRs. The products help to tackle security with facial recognition; monitoring and counting of people; and recognition and detection of vehicles, to name a few. These features all depend on artificial intelligence technology to recognize, classify and respond to security threats. This article was written by Hikvision.
The mindset behind a new law to prohibit the use of facial recognition and other security-related technologies by San Francisco police and other city agencies is obvious in the name of the new ordinance: “Stop Secret Surveillance.” Ordinance To Stop Secret Surveillance The San Francisco Board of Supervisors passed the ordinance 8-1 with two abstentions on May 14, and there will be another vote next week before it becomes law. We have an outsize responsibility to regulate the excesses of technology precisely because they are headquartered here" The irony of such a law emanating from northern California, where tech giants promote the use of numerous technologies that arguably infringe on privacy, is not lost on Aaron Peskin, the city supervisor who sponsored the bill. “We have an outsize responsibility to regulate the excesses of technology precisely because they are headquartered here,” he told the New York Times. Regulating Facial Recognition Technology Although the facial recognition aspects of the ordinance have been the most publicized, it also targets a long list of other products and systems. According to the ordinance, "Surveillance Technology" means “any software, electronic device, system utilizing an electronic device, or similar device used, designed, or primarily intended to collect, retain, process, or share audio, electronic, visual, location, thermal, biometric, olfactory or similar information specifically associated with, or capable of being associated with, any individual or group.” Broadly interpreted, that’s a lot of devices. Includes Biometrics, RFID Scanners The ordinance lists some examples such as automatic license plate readers, gunshot detection hardware and services, video and audio monitoring and/or recording equipment, mobile DNA capture technology, radio-frequency ID (RFID) scanners, and biometric software or technology including facial, voice, iris, and gait-recognition software and databases. Among the exceptions listed in the ordinance are physical access control systems, employee identification management systems, and other physical control systems; and police interview rooms, holding cells, and internal security audio/video recording systems. The ordinance ban applies to city departments and agencies, not to the general public and exceptions include physical access control systems, employee identification management systems, and internal security audio/video recording systems Airport Security Not Part Of Ordinance The ban only applies to city departments and agencies, not to private businesses or the general public. Therefore, San Franciscans can continue to use facial recognition technology every day when they unlock their smart phones. And technologies such as facial recognition currently used at the San Francisco airport and ports are not impacted because they are under federal jurisdiction. Furthermore, the San Francisco police department does not currently use facial recognition anyway, although it has been deployed in places such as Las Vegas, Orlando, Boston and New York City. Safeguarding Privacy Of Citizens The ordinance appears to have a goal of avoiding government uses of technologies that can invade individual privacy, seeking to avoid worst-case scenarios such as an existing system in China that uses millions of surveillance cameras to keep close tabs on the Uyghurs, a Muslim minority population. Any new plans to use surveillance technology must be approved by the city government, and any existing uses must be reported and justified by submitting a Surveillance Technology Policy ordinance for approval by the Board of Supervisors within 180 days. Surveillance Technology Policy Banning use of facial recognition just when its capability is being realized is counterproductive But might such a ban on technology uses undermine their potential value as crime-fighting tools just when they are poised to become more valuable than ever? Ed Davis, a former Boston police commissioner, told the New York Times it is “premature to be banning things.” He notes: “This technology is still developing, and as it improves, this could be the answer to a lot of problems we have about securing our communities.” Technology development doesn’t happen in a vacuum and banning uses of facial recognition and other technologies just when their capabilities are being realized is counterproductive. We should be thoughtful, deliberate and transparent in how we embrace new technologies. However, discarding them out-of-hand using emotionally charged words such as “secret surveillance” does not promote the best use of technology to the benefit of everyone.
The Electronic Security Expo (ESX) will be held at the Indiana Convention Center, June 3-6, in Indianapolis. The show focuses exclusively on the electronic security and life safety industry, including companies that service the connected Internet of Things (IoT) space for homes and businesses. The ESX Main Stage will highlight inspirational presentations from motivational speakers, Dr. Rick Rigsby and Kevin Brown. In addition, there will be a founder of a drone security company and an Entrepreneur-in-Residence from Kleiner Perkins for OpenXchange, and a Secret Service agent for the Closing Keynote. Sharing Best Practices And Trends In breakout sessions, colleagues and business thought leaders will share best practices, trends and opportunities that helped their own companies and careers, so that others might replicate their successes or minimize their failures. These sessions are aimed at propelling attendees to reimagine their business models and go-to-market strategies, says George De Marco, Chairman of ESX and Managing Partner for DECO Ventures LLC. Examples of breakout sessions include: CounterPoint Forum – “False Alarm Dispatches - A Real Threat or a Nuisance to the Industry?” “Top 3 Ways to Grow Your Video RMR” “5 Faster, Smarter Ways to Improve Cash Flow” “Artificial Intelligence Real Time Video Monitoring Solutions” Promoting Security Professionals’ Growth Our goal is to develop next-gen methods that deliver industry content and promote professional growth"“Each year, we challenge ourselves to raise the bar of the educational sessions and main stage events,” says De Marco. “One of the ways is introducing new faces and voices for the peer-developed and peer-driven educational sessions that offer best practices and identify trends, opportunities and challenges for industry professionals to consider today and in the future. Our goal is to develop next-gen methods that deliver industry content and promote professional growth as the industry pivots to the future.” New entrants and disruptors are challenging traditional go-to-market strategies, causing traditional companies to rethink how they rise above the noise in a changing competitive landscape and handle new consumer buying behaviours, says De Marco. Exhibitors At ESX Exhibitors that support ESX include Interlogix (Diamond sponsor), Napco (Platinum sponsor), Alula and DMP (Gold sponsor), and ADI, Altronix, Bold Group, Essence, ICT, Quick Response, Resideo, Secura key, Security Central and WeSuite (Silver sponsors). ESX seeks to connect exhibitors with the influencers and decision-makers from companies that represent a cross section of dealers, integrators and monitoring companies in North America. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s impressive convention center. The exhibit hall will be the focal point for exhibitors to showcase their latest technology in the city’s convention center “We recognize individuals and companies during the Opening Celebration that help propel the industry forward and at our VIP Event at the Indianapolis Motor Speedway,” says De Marco. “During the day, there are meals around the Main Stage sessions which gather attendees around the table for casual conversation before the presentation begins.” Indianapolis, home of the Indy 500, is a unique location that has a lot to offer the attendees of ESX. A special night at the Indianapolis Motor Speedway will invite a limited number of guests to share great food and drinks, to experience a trip around the track in an official pace car, and to ‘kiss the bricks’, a speedway tradition. Centrally located in the US, Indianapolis is a convenient convention destination for travel, whether flying or driving. Connecting With Peers And Colleagues Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small There are also networking opportunities throughout the week. The Pub Crawl, an attendee favorite, is a night where long-time friends gather, and new friendships are made. “This is where the real conversations happen between peers and colleagues about real problems of running and growing a company, and solutions that can make a difference,” says De Marco. Another benefit of the show is the cross-section of companies represented in the industry, whether large, medium or small players. This enables professionals to come together to connect with their peers and colleagues, allowing for deep discussions on how to grow their people, revenues and profits, including mentoring opportunities that encourage leadership development, says De Marco. The subject of finding qualified employees is top of mind for almost every industry today, especially the security industry. Sessions that address hiring and managing employees for industry professionals include “Hiring from Outside the Monitoring Industry: Surprising Resources for Great Operators” “Maximize New Employees: Why Onboarding is Critical to Their Success” “5 Tips for Effective Employee Performance Evaluations” Helping Attendees To Reinvent Their Business “Our focus is primarily on the attendee, helping them connect with suppliers, colleagues and opportunities that reimagine their businesses, so they can be stronger competitors,” says De Marco. “If we can provide the right knowledge to inspire or transform the attendees to take meaningful action or implement change that helps them remain relevant, we believe we have succeeded.” There will be an undercurrent of sadness at ESX this year because the industry recently suffered a loss. George Gunning, former CEO of USA Alarm Systems and one of the founding members of ESX, passed away in February. “We would be remiss if we didn’t recognize his contributions and influence on the industry and ESX over the years,” says De Marco. Another founding member of ESX who has passed away is John Murphy, formerly CEO of Vector Security.
Nexkey says its mission is to disrupt the access control market and ‘change the way people experience access to physical places’. The startup is embracing the latest buzzword for access control – frictionless – while also enabling electronic access control for doors currently protected by mechanical locks. The system is simple with only three components – a controller, an electronic replacement lock core, and a smart phone app. The ‘controller’, a combined reader and access control panel, is used to connect to existing electric strikes, mag locks, electronic push bars and other hardware components at the door. It also communicates via Bluetooth with a smart phone credential. Users approach a door, choose the door they want to open in the app, and wait for the app to say ‘unlocked’. Replacing Key Cards And Fobs With App Access rights are customized for each user, and doors can be unlocked remotely to allow a delivery guy or guest to enterThe electronic ‘core’ device can be switched out with existing mechanical lock cores to provide electronic access control in locks such as deadbolts, mortise locks, Euro-cylinders, levers and camlocks. It is compatible with 95 percent of mechanical locks, using a changeable tail piece to adapt to various configurations. The core communicates via Bluetooth with a smart phone credential that links to a cloud system. Users approaching a door open the app, tap the core, and wait for the app to say ‘unlocked’. A Nexkey goal is to ‘replace all keys, key cards and fobs with one app’. The Nexkey app recognizes which ‘key’ goes to which door and reveals the right key as you approach. ‘Keys’ are created and access rights are assigned from a smart phone, using email addresses and phone numbers to verify identity. Temporary codes can be texted for one-time entrance for cleaning crews or contractors. Access rights are customized for each user, and doors can be unlocked remotely to allow a delivery guy or guest to enter the building. The Nexkey Portal provides a snapshot of system operation, who enters which door at what time, and logs that can be reviewed and downloaded for audit reports. Affordable Access Control Systems For SMBs Nexkey is targeting the small- and medium-sized business (SMB) market, basically companies with 20 to 500 employees, which are looking for access control systems that are affordable and easier to manage. The Nexkey controller costs $999, and the core is $499. Monthly fees start at $15 to $29 per month per door, but the prices go down as additional doors are added. Nexkey is targeting the SMB market, which are looking for access control systems that are affordable and easier to manage Larger enterprises tend to want out-of-the-box integration with alarm systems and video, which Nexkey does not offer, so SMB is their “sweet spot,” says Eric Trabold, CEO. There is an API (application programming interface) that integrates with third-party applications. According to Nexkey’s customer surveys, 30 percent of customers say they bought Nexkey to have a simpler access control credential (a smart phone instead of a key, card or fob). Another 30 percent favor simplified management and quick access through the app. Some 17 percent like the ‘unified’ experience to manage shared, single and multiple workspaces using smartphone credentialing and a cloud-based system. Involving Security Dealers And Integrators Nexkey announced a ‘dealer program’ at the recent ISC West trade show in Las Vegas, and interest was highIn the early days, Nexkey looked to work directly with businesses to foster communication and to gain understanding of how the product can best be deployed. Having gained that insight, the ‘next level’ is to engage security dealers and systems integrators to install the system, says Trabold. Nexkey announced a ‘dealer program’ at the recent ISC West trade show in Las Vegas, and interest was high. Trabold says 134 integrators/dealers sought to engage. In coming weeks, the company will be finalizing that program, enhancing the dashboard to enable dealers to manage the system on behalf of their customers, for example. “We will be looking at how we can go from that amazing level of interest to being actively engaged with partners in the channel,” says Trabold. Using NPS To Measure Product Quality Nexkey uses the Net Promoter Score (NPS) as a benchmark for how well the product is accepted in the marketplace. NPS measures the quality of a product by analyzing how likely customers are to recommend it to a friend or colleague. As an example, Apple currently has an NPS of 65%. In comparison, Nexkey has achieved a score of 60 percent, and is looking to improve it even more. “A year from now, we want to get the same positive feedback from our dealer/integrator community,” says Trabold. “That’s the challenge, engaging with partners and scaling the business forward. We still have work to do.”
Located in the Capitol Hill neighborhood of Seattle, the historic two-story brick and timber commercial building at 115 Belmont Street is surrounded by apartment complexes, coffee shops, and other commercial establishments. The building was renovated and upgraded in 2002 to make it more attractive to potential tenants. It is currently the home of a Seattle Goodwill® Industries store. Effect Of Graffiti On Property Value Retailers, shoppers, and residents in this area of Capitol Hill face a number of security challenges, including vandalism and theft. One of the most pressing issues is the problem of graffiti. The Belmont Street building was a prime target for graffiti vandals, known as “taggers.” The cost of graffiti cleanup is substantial and few perpetrators were being apprehended. Graffiti can also encourage a serious snowball effect as its initial appearance in a location may attract more graffiti and crime. This was the case with the Capitol Hill building. Retail sales were negatively impacted and the property’s value was jeopardized. Arecont Megapixel Solution Sequoyah Electric and Network Services provided the property owner with a solution to help resolve the recurring graffiti problem. By installing Arecont Vision® megapixel cameras, it was expected that the surveillance system would capture high resolution images of the taggers both during the day and at night, and provide the police with the evidence they needed to apprehend and prosecute the offenders. Five Arecont Vision® MegaDome® 2 vandal resistant 3 megapixel cameras were installed along with an ExacqVision video management system. Almost immediately, a tagger was caught on video defacing the building. The quality of the image allowed an identification to be made and the matter was handed over to the Seattle Police Department. After a few more taggers were caught on video, word quickly spread and the graffiti problem disappeared. Incidents of vandalism and theft were also captured by the Arecont Vision® megapixel cameras, and the detailed images provided the authorities with sufficient identification and forensic documentation for prosecution. The system was designed so that both the building owner and Sequoyah can remotely access live or recorded video with the ability to zoom in on footage for a closer look. A mobile app gives real time access as needed. The cameras are contained in environmental, vandal-proof housings and automatically switch from color to black and white recording in the evening. Assisting Authorities With Suspect Identification “The excellent resolution and frame rate of the Arecont Vision® cameras makes forensic review of the video evidence a snap. We are able to resolve facial detail and provide the authorities with quality images to assist with identification of suspects,” said Jon Tabler, Loss Prevention Systems Manager, Seattle Goodwill® Industries. Theft and vandalism may never be completely eliminated but with the Arecont Vision® megapixel cameras deployed with the exacqVision video surveillance software, the building owner and the authorities now have the tools to initiate prosecution while protecting people, property, and assets.
The Dahl Auto Plaza in Winona, Minnesota is part of an auto dynasty that first began in 1911, when Andrew H. Dahl began selling Ford Model T’s out of his general store in Westby, Wisconsin. The company is in its fifth generation of Dahl family ownership with over a century of growth behind it. Today Dahl operates three dealership campuses throughout the Midwestern United States that are home to Subaru, Hyundai, Mazda, Toyota, Chevrolet, Buick, GMC, Ford, and Lincoln automobile franchises. During construction of the new Dahl Auto Plaza in Winona, the installation of a video surveillance system was a required part of the planning. Arecont Vision became the go-to manufacturer for all the dealership’s surveillance cameras. Video Surveillance System Challenge Winona’s Dahl is home to three different dealerships on a single campus — Chevy, Toyota, and the Dahl Used Car Express Service Center. The company needed a comprehensive video surveillance system to monitor its parking lots and service bays for traffic, customer flow, vehicle flow, vandalism, and theft. With a desired 15-16 camera limit to cover such a large amount of space, cameras with high image quality and flexibility were essential to the new surveillance system’s success. No other camera manufacturer could compete with the price and performance of the Arecont Vision Omni series Arecont Vision Try-and-Buy Program The implementation of Arecont Vision megapixel cameras at Dahl Winona began with the use of Arecont Vision’s Try-and-Buy program at the recommendation of Russ Neitzke, President and Founder of systems integrator Digicom, Inc. Cameras selected for a Try-and-Buy trial can be returned by the systems integrator for a full refund of the purchase price if the customer is unsatisfied. The only cameras considered for the Dahl video surveillance system were Arecont Vision SurroundVideo Omni models after they were tested. “No other camera manufacturer could compete with the price and performance of the Arecont Vision Omni series,” Mr. Neitzke said. “As a result, no other surveillance camera manufacturers were recommended by Digicom, Inc. or would be able to so effectively cover the 15 acres of new and used vehicle display, public access, and vehicle service areas at the new Dahl Auto Plaza.” SurroundVideo Omni Unique Design The SurroundVideo Omni series features a unique, patented 360o track design. Each camera includes four individual megapixel (MP) sensors mounted in multi-axis gimbals that can be independently placed and aimed in nearly any configuration, allowing coverage to be highly customized to specific project requirements. With features like remote focus in the SurroundVideo Omni G2, interchangeable lenses and high-resolution capabilities (12 and 20MP) in both G1 and G2 series models, the versatility of this camera family is unmatched. For large open spaces such as those found at the new Dahl campus, the SurroundVideo Omni series provides high resolution, omni-directional video in a rugged, low profile enclosure suitable for both indoor and outdoor use. The cameras are IK-10 impact resistant and IP66 environmental rated against dust and water, making them ideal for Dahl’s requirements. Reduced Need For Multiple Cameras Most critical for Dahl were the SurroundVideo Omni series benefits of low maintenance, high video resolution, and the ability to reduce the number of cameras required for full situational awareness throughout the campus. The SurroundVideo Omni 12MP models selected include Wide Dynamic Range (WDR) technology, which aids in producing high quality, clear images even in challenging light situations. The SurroundVideo Omni reduces the need for multiple cameras to cover open spaces, saving the customer money With Digicom Inc. designing the surveillance and installation plans, Dahl was in good hands. Dahl selected the SurroundVideo Omni series, reaping the significant benefit of reduced installation time. Each sensor gimbal in a SurroundVideo Omni is magnetically set in place around the 70+ placement-point omnidirectional track and then quickly locked down during installation. The SurroundVideo Omni reduces the need for multiple cameras to cover open spaces, saving the customer money on both camera cost and installation requirements. Without the need for the constantly moving parts of a legacy Pan-Tilt-Zoom (PTZ) camera, there are no parts, gears, belts, or motors to wear out and to require maintenance in the SurroundVideo Omni series. This reduces ongoing operational costs. This makes it easy for the installer to arrange an ideal coverage layout. Another significant selling point for Dahl was that each SurroundVideo Omni camera requires only a single IP category 5 PoE (Power over Ethernet) cable, which reduces both complexity and installation cost. ExacqVision VMS Dahl can monitor the surveillance system locally, corporate-wide, and on various smartphones and tablets. Arecont Vision Technology Partner Program member ExacqVision is utilised for the video management system (VMS). A single ExacqVision VMS license is required for each SurroundVideo Omni camera, while providing four high-definition video views. Arecont Vision cameras are certified with ExacqVision and the VMS is installed in the Arecont Vision MegaLab™ to enable ongoing collaboration between the two companies and to ensure the best possible integration and support for customers. Dahl can monitor the surveillance system locally, corporate-wide, and on various smartphones and tablets Arecont Success At Dahl The Arecont Vision SurroundVideo Omni cameras at Dahl have been a great success, with high customer satisfaction. “Basically,” Mr. Neitzke stated, “The coverage that you get with the SurroundVideo Omni is really like buying four cameras in one.” Being able to effectively cover Dahl’s range of campus requirements with fewer cameras and lower purchase, installation, and operational costs meant that Arecont Vision has hit all the required marks for this project, according to Mr. Neitzke. The system has performed incredibly well, with few issues from the end-user. On the rare occasion when an issue has popped up, the Arecont Vision team has been responsive to the customer’s needs, providing technical support, advanced replacements, or any other kind of assistance Dahl has needed for the surveillance system. Future Projects Arecont Vision and Dahl are now planning a second, even larger project at Dahl’s campus in downtown La Crosse, Wisconsin. Dahl plans on upgrading this campus with a new surveillance system for indoor and outdoor spaces with Arecont Vision cameras. Digicom, Inc. and the Arecont Vision Field Application Engineering groups are developing a campus-wide plan for this next project. SurroundVideo Omni will be ready to be deployed yet again whenever Dahl needs it.
Having a quality video surveillance solution to provide a safe and secure environment in shopping centers is more important than ever given the turbulent world we live in. That’s why Norway’s Olav Thon Group turned to March Networks certified partner, Focus Security, to recommend an enterprise-class video surveillance solution to replace an aging system at the Gronland Basar, a shopping center in downtown Oslo. The Olav Thon Group is one of Scandinavia’s largest real estate enterprises with 104 shopping centers, close to 500 commercial properties and 65 hotels, reporting 2014 sales of 8.8 billion Norwegian Krone (US$1,037,000) and employing 3,160 full-time equivalent employees. Enterprise-Class Video Surveillance “With March Networks as our preferred video surveillance vendor, we can confidently deliver on our promise of quality and meet the expectations of our growing customer base.” The March Networks video surveillance system Olav Thon selected for the Gronland Basar shopping center includes powerful March Networks Command Professional video management software and March Networks’ new MegaPX DPoC MicroDome cameras. The MegaPX DPoC MicroDome was an ideal fit for the Gronland Basar property, as the IP camera streams clear, 3MP resolution video and audio over existing coaxial cable, rather than requiring an expensive and disruptive upgrade to Ethernet cabling. In addition, the DPoC MicroDome supports the IEEE 1901 standard, enabling it to be installed in daisy-chain, star or loop configurations over a single analog cable for further flexibility and savings. Providing Clear Video Evidence Just a few hours after it was installed, Gronland Basar’s high-performance March Networks solution proved its worth by providing clear video evidence that helped identify a group of troublemakers who had activated the mall’s water sprinkler system, temporarily causing a minor downpour. A March Networks video surveillance system is also deployed at Jessheim Storsenter, one of the largest shopping centers in Norway A March Networks video surveillance system is also deployed at Jessheim Storsenter, one of the largest shopping centers in Norway. Jointly owned by the Olav Thon Group and Harald Kvaerner Eindom, Jessheim Storsenter boasts 145 stores and restaurants in the rapidly growing community of Jessheim, 45 kilometres north of downtown Oslo and a short distance from the city’s international airport. A March Networks system was originally installed at Jessheim Storsenter in 2008 and upgraded several years later to a March Networks Command Enterprise Server video management solution. Centralized User Management Designed for ease-of-use, Command Enterprise simplifies day-to-day administration through time-saving centralized user management and mass configuration tools. Real-time health monitoring alerts system administrators to disconnected devices, recording issues and other potential problems and advanced search tools help users quickly zero in on video evidence. The system at Jessheim Storsenter records video from approximately 100 March Networks MegaPX WDR MiniDome and third-party surveillance cameras located in the shopping center, parking garages and areas of high risk around the periphery of the complex. Tenants are responsible for video surveillance on their own premises. A security officer at Jessheim Storsenter keeps an eye on real time video displayed on nine overhead monitors, according to safety officer Kristian Sveen. In the event of an incident – a disturbance or the malfunction of an escalator, for example – security staff on patrol can be quickly dispatched to offer assistance. Easy To Use Video System Sveen likes the ease-of-use of the system, the image quality and the ability to set up or change camera views on the overhead monitors through simple drag and drop functionality. The shopping center’s safety department has a good relationship with the local police force, which regularly requests video clips to assist them in their investigations. Video is also used as a training tool, said Sveen. Sveen likes the ease-of-use of the system, the image quality and the ability to set up or change camera views on the overhead monitors “For example, a car went up in flames in our parking garage some time ago. The fire department was on the scene in minutes and the fire was put out, but we used the video after the incident to learn how we could improve our response in a similar situation.” Additional cameras will be required when the first of a three-phase expansion project is completed in 2017. By 2020, Jessheim Storsenter will offer shoppers more indoor parking, more stores and restaurants, and an adjacent hotel. Command Enterprise, a solution capable of supporting up to 128,000 video channels, will easily scale to the Jessheim Storsenter’s expanded footprint. High-Quality Video Surveillance Products The successful installation at Olav Thon’s Gronland Basar and eight years of positive experience with the March Networks system at the Jessheim Storsenter serve as excellent references for Focus Security, which was responsible for the sale and installation of both systems. Established in 2000 and a March Networks partner since 2001, the security systems integrator provides video surveillance, access control and perimeter protection solutions to a wide range of customers across Norway, including high-profile customers in the aviation, government and military sectors. Focus Security attributes its success to offering exceptional service and high-quality products “because otherwise we would need to have a lot of people running around fixing problems,” said Managing Director Bjarte Hatlenes. “To the average customer, all video surveillance systems are more or less the same, except if there is some special functionality that appeals to them,” said Hatlenes. “What’s most important to them is to find a good partner – someone they can trust to deliver a quality solution in a timely manner. “With March Networks as our preferred video surveillance vendor, we can confidently deliver on our promise of quality and meet the expectations of our growing customer base.”
Industry Challenges The retail industry suffers considerable losses each year as shrinkage due to employee theft, sweet hearting, and shoplifting. It also faces pressure from on-the-spot robberies and organized retail crime, workplace violence, slip-and-fall litigation, workman’s compensation, and legislation. Arecont Vision® IP megapixel cameras are proven around the world by retailers of all sizes, utilised in a wide range of retail locations and environments, to address these challenges. Arecont Vision Deployment Examples Arecont Vision IP megapixel single- and multi-sensor cameras are deployed in a wide range of applications to support the retail marketplace. Examples include: Providing complete situational awareness, with live and forensic viewing Video documentation for slip-and-fall, workman’s compensation, workplace violence, and litigation protection Loss prevention including internal fraud, theft, and sweet hearting, plus external fraud, shoplifting, and organized retail crime Entrance – exit – POS - aisle – stock room – cafeteria/break room – loading dock monitoring Parking area surveillance License plate recognition Customer/staff behavior monitoring Workflow monitoring Audit programs Budget/business continuity Supply chain monitoring Arecont Vision cameras are deployed by small retailers, convenience and liquor stores, chain stores, department stores, big box retailers, supermarkets, shopping centers and malls, luxury goods suppliers, car dealerships and gas/petrol stations.
Customer Among the many tenants at “Las Américas,” the second largest shopping mall in Morelia, Michoacán, México, a jewelery retailer experiences the mall’s foot traffic, the highest in the area. Mallor Joyeria is a popular jewelery store in the upscale venue. Challenge The Mallor Joyeria had been robbed several times; however, with the low-quality resolution of the store's previous surveillance system none of the suspects were ever clearly identified or caught. The basic system included eight security cameras, installed to deter shoplifting and theft. The store was in need of a higher-quality system to help protect its customers and valuable inventory from future criminal threats. Specifically, they were looking for wider views and higher-resolution coverage. Megapixel Solution Searching for a higher-quality surveillance system, Mallor Joyeria contacted Sermex, a well-known nationwide security company specializing in video surveillance since 1988; committed to developing high-technology video solutions and works hard to keep its service competitive according to Sermex Products Engineering Manager, Mr. Rodrigo Cervantes. Seeking the best option for higher-resolution IP megapixel cameras to use at the jewelery store, Sermex turned to Arecont Vision. In addition to additional security benefits and the ability to identify suspects, Arecont Vision cameras provide efficiency benefits such as wider views and higher-resolution coverage. Sermex engineering department lists high recommendations and performance as the two biggest factors in choosing Arecont Vision cameras. They also cite price as a factor and adding that the cameras are “very cost-effective.” A Sermex integrator installed eight of Arecont Vision’s MegaDome cameras at the jewelery store, including six in the store area covering the jewelery showcases. Two more IP dome cameras were installed in “very confidential and restricted areas” according to Sermex engineers. Arecont Vision MegaDome cameras enable jewelery store to gather, analyze and interpret any evidence of theft “After evaluating various manufactures for this type of application, the customer chose Arecont Vision’s megapixel cameras,” said Mr. Cervantes. The system is monitored locally by the jewelery store management and can also be monitored remotely via Internet. Megapixel Benefits The greater resolution of Arecont Vision’s MegaDome cameras enabled the Mallor Joyeria to gather better, more detailed information to help them track, verify and stop the operations of those attacking the store. The result is a lower rate of violent attacks and an increase in security for the store's customers. Greater image clarity translates into better information to be used as evidence. A significant benefit of the new system is a greater comfort level for the store's customers. Previously, customers did not feel comfortable in the jewelery store because of perceived security threats, which kept them from shopping there. Now they feel safer, more at ease and more likely to visit the store, which will help contribute to return on investment (ROI) of the new system, according to the jewelery store management. They have stated their confidence that this whole new Arecont Vision security system will increase the retailer's ROI because customers and employees will feel secure. Not only will it will stop burglars, it may also decrease our insurance costs. Arecont Vision MegaDome cameras enable the jewelery store to gather, analyze and interpret any evidence of theft, which will help them achieve their primary goal of greater security. The system has performed “perfectly” to date says the jewelery store management, and Arecont Vision's response to the needs of the user and systems integrator has been “excellent.” Mallor Joyeria management has seen that the improved video quality of megapixel imaging can provide a range of benefits in retail applications. For example, better video quality makes it easier to view the way clients and clerks handle the jewels, watches and other products mainly while these are being showcased. The picture quality and digital zoom capabilities of Arecont Vision cameras far exceed analog technology and enable retailers to retrieve highly usable video. Megapixel imaging represents a significant upgrade in system functionality compared to standard-resolution cameras. The use of fewer megapixel cameras to cover larger areas can dramatically decrease costs related to other elements of a system. This advantage plays especially well in the retail environment, where costs are always a consideration. The successful application of megapixel cameras to provide unparalleled image quality and resolution in a small retail environment such as the jewelery store in Mexico illustrates the flexibility of megapixel solutions and their cost-effectiveness for a wide range of uses.
Dahua Technology, a world-leading manufacturer and supplier of video surveillance products headquartered in Hangzhou, China up secured ultra modern shopping mall in Mwanza . The construction of ultra modern shopping mall complex has taken off in Mwanza city. Mwanza is Tanzania's second largest town and the economic heart of the Lake Region. With the continuous development of the economy, the city needs a better business environment to meet the needs of its residents. Therefore, the Mwanza Municipal Council commissioned K&M Archplans (T) Ltd to undertake the design and supervision of the proposed ultra-modern Mwanza shopping mall that covers about 50,000 m2 of shopping space. Mwanza is Tanzania's second largest town and the economic heart of the Lake Region Challenge Of Shopping Mall Security Shopping mall has unique challenges that must be taken into consideration when designing an effective security program. Dahua provides the security system for the ultra modern shopping mall considering all factors at the beginning of the construction, including plenty of network dome cameras, PTZ dome cameras and zoom cameras, bits of NVRs and LCD monitors as well. The cameras cover the whole shopping mall, especially the entrances and exits, halls, corridors and the parking lots. The mall will have a four story market structure developed; Dahua puts the network dome cameras and PTZ dome cameras mainly inside the mall and installs the zoom cameras on the outside to security the whole building. Dome Camera Specification Dahua's 2-megapixel full HD water-proof & vandal-proof network dome camera (HDBW5200), was used. This camera, with a dedicated-design, a 2.7-12mm fixed lens and a 1/2.8" 2-Megapixel progressive scan Sony Exmor CMOS was the best fit for the interior of the mall. Its IK10-rated vandal-proof can effectively prevent violent destruction. HDBW5200 is able to help to deter theft and respond to active criminal incidents.Dahua's security systems ensure every person in the centre feels secure and welcome Outside, the SD6A230-HN 2Megapixel full HD 30x ultra-smart network IR PTZ dome camera protects the mall's exterior and parking 24/7 with recording high resolution images. Other than its high image quality, the PTZ camera provides a wide pan and tilt range, 0°~360°horizontally and -10 ° ~90 ° vertically, delivering broad images of each scene and a complete picture of ongoing events. Moreover, the domes support 255 presets setup and the go-to speed of pan is 240°/s and tilt 200°/s. With an IR range of up to 150 meters, it can features great day/night performance in any lighting conditions. It is able to monitor every corner of the shopping mall. Protection Of Shoppers And Employees Dahua's security systems ensure every person in the mall feels secure and welcome no matter if it's shoppers or employees. With Dahua's security systems, the mall can respond and control appropriately when certain events happened. The ultra modern shopping mall has a modern and alluring design. Dahua is very much looking forward to the results of its products in the ultra modern shopping mall.
Round table discussion
Statistically speaking, incidents of terrorism are unlikely to impact most businesses and institutions. However, the mere possibility of worst-case-scenario attacks is enough to keep security professionals awake at night. Compounding the collective anxiety is the minute-by-minute media coverage when an attack does occur. The immediacy of the shared experience of global tragedy impacts us all – including security system decision-makers. We asked this week’s Expert Panel Roundtable: How is the rise in terrorism impacting the physical security market?
What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new generation” of employees and managers entering the physical security marketplace, and what will be the impact?
ISC West 2019 is in the industry’s rear-view mirror, and what a show it was! The busy three days in April offered a preview of exciting technologies and industry trends for the coming year. We asked this week’s Expert Panel Roundtable: What was the big news at ISC West 2019?