Remote video monitoring
Midlands-based firm, Ecl-ips, is using its expertise in providing monitoring, CCTV and access control, to offer organizations a range of back to work solutions to keep customers, visitors and staff safe as the company continue to mitigate the risks from COVID-19. Occupancy Management Solutions With more businesses opening up Ecl-ips can help occupancy counting to ensure social distancing is maintained. Ecl-ips can offer Avigilon’s occupancy counting feature, as part of its video manageme...
Renowned temperature monitoring expert, AMETEK Land, has launched a new human body temperature screening system to help prevent the spread of infectious diseases like COVID-19. Developed over 10 years by AMETEK Land experts, the VIRALERT 3 provides real-time infrared thermal imaging from a safe social distance, scanning for elevated temperatures that could indicate infection. The VIRALERT 3 is the first of its kind, providing a camera and a temperature-controlled reference source on a single mo...
Today’s market wants access control systems that are always available, scalable, and integrated with other security solutions like video and intrusion systems to ensure the highest security and safety levels. At the same time, these systems must be easy to configure and use. With the introduction of the Access Management System 3.0, Bosch meets all of these requirements. Always available for security Access Management System 3.0 is designed to be available at all times. Its resilient des...
Custom Consoles announces a new addition to its range of technical control furniture. Developed in response to the coronavirus pandemic, the Operator Safety Screen reduces the risk of airborne infection or direct physical contact between control room personnel without restricting their forward or side view of video monitor displays. "We designed the Operator Safety Screen following discussions with some of our largest customers," says Custom Consoles Managing Director Neil Reed. "Most technical...
Dahua Technology, a globally renowned video-centric smart IoT solutions and services provider, has announced the release of DMSS, its newly designed mobile client. DMSS can connect Dahua products via the Internet or Ethernet through P2P or IP, and can also be operated remotely. It supports all kinds of product types, including NVR, XVR, IPC, TPC, VTO, Alarm Hub, and Access Control, etc. Remote operations DMSS can work in an environment with multiple internet connections. It connects Dahua prod...
We all know that having CCTV around your home can help to protect you and your family. Without CCTV, you could end up in danger and an intruder could get away with breaking into your house, hurting your loved ones and stealing your possessions. Similarly, without CCTV in the office, you’ll be leaving yourself open to all kinds of damage and could lose a lot of equipment in the process. In short, making sure you have CCTV is important for both home and business security. However, it can be...
The Partnership for Priority Verified Alarm Response (PPVAR) is pleased to announce Tom Nakatani, IT VP of Customer Monitoring Technology for ADT, has been elected President. Nakatani officially began his two-year term at the June 10th PPVAR member’s meeting after serving as Vice President. He succeeds Joey Rao-Russell, President and CEO for Sonitrol-Kimberlite, who will now serve on the PPVAR Board as an immediate past President and Treasurer. “I am honored to take on the role of PPVAR President and to work with the distinguished and influential group of industry thought leaders, public safety leaders, and key partners on our Board of Directors,” said Tom Nakatani. Changing verification technology use Tom adds, “The use of verification technology is fundamentally changing the relationship between the alarm industry and public safety for the better. We’re thrilled to be involved with the development of industry standards that will provide more actionable information for first responders. This information will improve officer safety while prioritizing their impact.” Tom Nakatani also sits on the Board of Directors for the Security Industry Association Nakatani started his career at ADT in 1991 and has held a number of positions with the company including global monitoring technology, monitoring standards, program management, operational reporting, M&A, and product delivery. He also sits on the Board of Directors for the Security Industry Association and participates on a number of industry and regulatory committees. Promoting the value of verification As PPVAR continues to work toward its mission of promoting the value of verification during the dispatch process, it is expanding the composition of its Board of Directors to increase the number of public safety representatives. This change will ensure that the PPVAR board will represent a balanced team of professionals with excellent relationships across both public and private sectors as they work together on the issues related to alarm response process. Three of the public safety and partner members were introduced and spoke at the virtual meeting, including: David L. Holl is the Director of Public Safety for Lower Allen Township, PA. Director Holl oversees the police department, emergency medical services, is liaison to two Township volunteer fire companies, and serves as the municipal Emergency Management Coordinator. He sees his involvement in PPVAR as a way to directly impact false alarm issues and is looking forward to influencing the future of responding to emergencies. Frank G. Fernandez, is the retired Chief of Police from Miami and Hollywood Police. He is the former Director of Public Safety and Assistant City Manager for the City of Coral Gables, Florida. He is currently president of Blueprints 4 Safety (B4S) Strategies Group LLC, a security and risk assessment consulting group specializing in vulnerability assessments, strategic planning and best practice policing/public safety strategic development. He chose to become involved in PPVAR because he sees the opportunity to increase situational awareness for police when responding to emergencies and to bring awareness to his public safety colleagues about the alarm industry. John Chiaramonte is President of Mission Critical Partners’ Consulting Business where he leads more than 80 dedicated and specialized public safety professionals in improving his clients’ emergency response outcomes. He is a subject matter expert in emergency communications, 911 and next generation 911. One of his goals in participating with PPVAR is to improve emergency response outcomes as new technology brings changes to emergency dispatch centers. Strengthening public safety partnership With a bold vision for the future for PPVAR, new President Nakatani plans to continue to build on the work of the previous presidents by helping improve collaboration with public safety and other partners. This vision for the future includes expansion of the PPVAR Board, educating public safety and industry members, creating a framework for alarm verification scoring, and collaborative work with PSAPs to incorporate the next generation of technologies.
As educational pioneers continue the challenging conversation about what the new normal will look like for students across the nation, Allied Universal®, a security and facility services company in North America, is helping school administrators and campus safety departments plan and prepare for students returning to school. Allied Universal’s more than 7,500 campus Security Professionals safeguard nearly 700 schools/universities nationwide. Over last several months, Allied Universal’s K-12 and higher education experts have been sharing best practices, guidance and tools to help schools provide a safe and secure environment for all students and faculty. Kiosk screening technology This guidance includes the following: Support ‘no touch’ entry into buildings, dissemination of personal protection equipment (PPE) and disinfecting supplies and social distancing requirements to keep staff, students and parents safe. Allied Universal’s CARE Ambassadors are available to help ease return to school anxieties and are available to welcome, inform and educate students and parents on all aspects of the return to school initiatives. Conduct distance temperature screening with a broad range of solutions such as handheld, fixed or semi-permanent thermal screening imaging and robotic and kiosk screening technology. Assist with traffic control, provide improved management of drop-offs and pickups, and support ingress and egress locations around school buildings. Help mitigate further risks with advanced technologies such as Allied Universal’s HELIAUS® platform, LiveSafe®’s Mobile Safety and Security App, access control and remote video monitoring solutions. Resuming peer-To-Peer learning Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students" “Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students, while, at the same time, our educational leaders are balancing budgets and dealing with lay-offs and staffing decisions while continuing to provide a high quality academic experience for students across the country,” said Stephen R. Aborn, Director of Higher Education at Allied Universal. “We are here to support and offer a variety of solutions to keep all school campuses safe during the COVD-19 pandemic.” Recently, the Centers for Disease Control and Prevention (CDC) provided recommendations on how to keep the communities safe while resuming peer-to-peer learning. Decreasing spread of the virus The CDC released this guidance to inform a gradual scale up of operations with the ultimate goal to decrease further spread of the virus. “We recognize the hard work of our education leaders and support their mission of furthering learning and education to all students in a safe environment,” said Mahsa Karimi, Education Manager at Allied Universal. “It is our #1 goal to provide our education partners with the safety resources and tools they need so they can focus on what they do best—to continue to teach and inspire our students.”
Transit agencies have traditionally relied on multiple single-purpose proprietary systems that don't interconnect. To help security, IT, operations and vehicle maintenance staff work together, Genetec Inc. (“Genetec”), a technology provider of unified security, public safety, operations, and business intelligence solutions, announced a portfolio of solutions designed to help transit organizations unify their security and operations from a single intuitive interface. The Genetec Transit Portfolio enables key stakeholders to work in sync using a solution that unifies wayside and onboard security with operational and intelligence products that leverage their existing security infrastructure to bring additional insights. Unified security and operations platform Most on-board and wayside systems are built on separate, closed architectures that require costly custom updates and integrations to communicate with other systems in a limited way. Transitioning to a single, open platform under a single pane of glass helps unify systems while laying the foundation for coordinated processes, efficient incident response, and collaborative work. A unified system establishes an infrastructure that facilitates sharing data while keeping it secure This makes it easier to build internal processes to increase an agency’s overall operational efficiency. Additionally, transit agencies are increasingly being solicited for information from external partners (neighboring transit agencies, law enforcement, city services, etc.). A unified system establishes an infrastructure that facilitates sharing data while keeping it secure. “To meet evolving demands and travelers’ expectations, transit agencies need to find creative ways to provide a safe and seamless journey for their customers, while also having the right systems and protocols in place to ensure efficient operations”, said Jermaine Santoya, Industry Marketing Manager for Intelligent Mobility at Genetec. “Using a unified security platform allows them to track all events in their vehicles and premises, record and retrieve actionable information efficiently, and provide an optimal experience for all commuters.” Genetec Transit Portfolio Genetec Transit Portfolio is the Genetec Security Center platform which unifies video management, access control and Automatic License Plate Recognition (ALPR) capabilities. Security Center Omnicast™ video management system (VMS), transit agencies can monitor their infrastructure and vehicles to help protect commuters and staff using a wide range of cameras, encoders, and CCTV equipment. Security Center Synergis™ access control system secures entrances for staff and commuters, improves compliance, while leveraging existing network and third-party access control devices. Security Center AutoVu™ automatic license plate recognition (ALPR) makes it easier for parking management teams to enforce parking restrictions by locating and counting vehicles of interest like buses, taxis, and car-sharing services, and providing a real-time inventory of vehicles on access roads and in monitored parking lots. Fleet and vehicle monitoring The Genetec transit portfolio also includes a number of transit-specific capabilities: Security Center Fleet Monitoring: provides a unified, non-proprietary solution, to configure and interact with the different devices on board each vehicle in a fleet to provide live video, GPS localization, and vehicle telematics. Security Center Transportation Sensor Management: ingests data from a wide variety of sensors to count people or vehicles entering the premises, track occupancy, and serve as triggers for procedures. Sipelia™ Communications Management: extends a transit organization’s security with SIP-based communications that promotes collaboration between colleagues through embedded audio and video calls while allowing operations staff to manage public address systems as well as incoming and outgoing calls with intercom devices. Additions to security portfolio The portfolio also includes a number of additional options including: Genetec Mission Control is a collaborative decision management system that empowers transit agencies to use their existing sensors and security devices to collect and qualify data to identify complex situations and incidents. Once incidents are identified, the system launches a response that allows operators to follow transit-specific processes and meet compliance requirements. The Genetec Clearance collaborative investigation management system can help speed up investigations by allowing agencies to securely collect, manage, and share evidence from different sources with both internal and external stakeholders. Streamvault is a line of turnkey security infrastructure solutions that range from workstations to fully furnished servers and hardened onboard computers for vehicle fleets.
Rhombus Systems, a cloud physical security platform, announces a strategic partnership with global real estate investment management company CA Ventures, through which Rhombus Systems will provide CA with a video security platform for multifamily and student housing communities. The platform will be capable of supporting an unlimited number of cameras and locations from one console – fully accessible from any web browser or mobile device. “The real estate sector has been going through a massive technological shift, accelerated in many respects because of the COVID-19 pandemic,” said Mark Zikra, vice president of innovation at CA. “Aligning with technology companies is an absolute must to stay relevant in today’s industry and provide a level of resiliency that’s not achievable with traditional systems. Rhombus’ AI software makes it possible to manage and improve internal operations while delivering an experience for our residents, which is our top priority.” Remote access video security solution Rhombus Systems provides a centralized video security solution to help CA scale its security across its properties. By being cloud-based, Rhombus Systems provides 24/7 remote access and is not limited by the number of cameras, locations, or users it can host on the platform. This enables CA to standardize security and streamline operations for community managers to better serve their residents. Additionally, Rhombus Systems includes AI technology so that managers can receive alerts for specific events – such as trespassers, loiterers, and vandals – and easily share video with local authorities, promoting the safety of residents and their guests, as well as neighbors in the surrounding community. With its advanced security cameras and smart IoT sensors, Rhombus Systems is also exploring ways to help property developers like CA be more agile and resilient in the face of challenges like COVID-19. Commercial video security “Historically, trying to deploy a video security system is a major pain point for commercial real estate organizations with multiple locations,” said Garrett Larsson, CEO of Rhombus Systems. “Organizations are often forced to go with subpar systems without realizing there’s better options out there. That’s why we designed Rhombus to be as simple and straightforward as possible to ensure video security is seen as a powerful operational tool rather than just a video recording device. This partnership with CA will show other commercial property owners how vital video security is in promoting an upscale and comfortable environment for tenants.” Additionally, CA Ventures will take advantage of Rhombus’ ability to integrate with other enterprise systems, including cloud access control and modern intercom systems. By leveraging these interoperable systems, CA will be able to elevate the guest experience by utilizing, smart technologies. Surveillance of the exterior of the building CA Ventures’ and Rhombus Systems’ first planned deployment will take place at Uncommon Tuscaloosa, an off-campus student housing community near the University of Alabama, and will feature more than 100 cameras throughout the exterior of the building, parking garage, and amenity spaces. “Innovation and technology are at the forefront of our strategic global vision,” said Zikra, "Partnering with Rhombus provides a critical piece of our integrated building and operations platform that will supplement existing systems and processes that promote resident comfort.”
Maxxess Systems, a global renowned provider of event response management and collaboration systems, is pleased to announce their partnership with Seek Thermal, an advanced imaging technology company, to deliver a complete temperature screening solution to help manage health risks. Temperature screening solution Unlike stand-alone systems for temperature screening, this new complete solution helps organizations not only detect health risks in real time, but also to trigger immediate automated security system protocols and then follow through by taking appropriate actions in accord with their policies and tracking results to completion. “The Covid-19 pandemic demonstrated to all companies the importance and value of detecting potential health threats and initiating a response as quickly as possible,” said Nancy Islas, President at Maxxess Systems. Integration with automated response system New complete solution integrates the latest temperature screening technology with our automated response system" Nancy adds, “This new complete solution integrates the latest temperature screening technology with our automated response system that can initiate immediate action and then guide managers as they deliver trusted information to authorized personnel and follow through to ensure the safety and security of their staff and visitors.” “As the Covid-19 isolation lock downs are eased, Health screening will be an essential part of re-opening and will probably continue to be an ongoing part of our healthy future,” said Mike Muench, CEO of Seek Thermal. Mike adds, “By combining our reliable temperature screening system with the Maxxess response coordination system, we will give organizations the tools to detect potential health risks and take the next appropriate steps.” Non-contact thermal imaging technology This unique new technology brings together two key elements to help create the complete temperature screening solution. The first element is the simple, accurate automated temperature screening system from Seek Scan that is specifically designed and calibrated for skin temperature measurements. This non-contact thermal imaging technology is perfect for lobbies, hallways, and other key access points. InSite Health Risk Management application When a person with an elevated temperature is detected, an alert is set to the second key element of the system, InSite’s Health Risk Management application from Maxxess. The InSite system is integrated with access control, communication, and other systems and can take immediate action programmed to be in alignment with company policies. For example, the system can deny entry to the individual and instruct them to wait for an HR representative. Efficient health screening and status update It is clear that the need for health status screening will continue into the future If a contagious disease is confirmed, the system can assist management in timely, accurate follow up, surveys to confirm the status of coworkers and recent contacts, and deliver clear, trusted information to all relevant staff. It is clear that the need for health status screening will continue into the future, even after the current Covid-19 lockdowns are eased. This complete solution offers many advantages over stand-alone temperature screening systems, including: The ability to send both the temperature alert and the image of the person to the desktop and/or the mobile app of the InSite system, making it accessible to anyone with authorized access instantly. Because the InSite system provides for remote access, the authorized viewers can be located anywhere inside or outside the facility. InSite integration with access control systems allows for automating the entrances to lock or unlock depending on the temperature screening result. Health Risk alerts can be routed to the responsible departments or people automatically and without delay. There is no need to staff the temperature screening camera, because the appropriate staff can be summoned in the case of an alert. And, the InSite solution logs all actions for audit, review, or similar purposes.
With the COVID-19 epidemic spurring an increase in cybercrime, compliance professionals are being given a chance to test their detection skills by playing the world’s first money laundering monitoring game. Real-time transaction monitoring ‘Catch Them If You Can’ is a real-time transaction monitoring game, offering players the chance to showcase their expertise and identify suspicious transactions and catch criminals, while also minimizing false positives. ‘Catch Them If You Can’ highlights the difficulties that compliance officers face fighting financial crime" Working against the clock, financial crime fighters choose one of three financial crime scenarios – drug dealing, wildlife trafficking, and bribery and corruption. They then get the chance to use their skills to neutralize the threat of the specific crime and post their score on the game’s leaderboard. “We built ‘Catch Them If You Can’ to replicate and highlight the difficulties that compliance officers face fighting financial crime today,” said Charles Delingpole, Founder & CEO of ComplyAdvantage. Modifying AML/CFT approach in COVID-19 Charles adds, “At a time when criminals are focused on finding new opportunities to generate illegal funds, it’s becoming increasingly challenging to successfully identify money laundering behavior while maintaining an effective and efficient compliance department.” With the coronavirus triggering a dramatic shift in both consumer and criminal behaviors, financial authorities around the world have to speedily adjust their AML/CFT approach to account for new patterns of conduct and better address emerging money laundering risks. Countering growing money laundering risks “Firms should be familiar with the ways in which money launderers and other criminals are exploiting the pandemic and how their AML/CFT compliance processes might need to change to manage the elevated threat,” said Charles Delingpole. He adds, “It’s no longer as easy to identify what normal behavior looks like, making it more difficult for compliance teams to discern between legal and suspicious activities. Our hope is that ‘Catch Them If You Can’ will start a dialog among players about the need for agility and the best way they can make changes to their systems in light of current events.”
Security managers, installers and integrators look into a wide variety of factors when selecting a remote video monitoring receiving center to provide continued real-time surveillance of their sites. But there’s one factor which isn’t often taken into consideration, when it really should be. That’s the welfare of the video surveillance operators who are tasked with responding to alarms and ensuring on-site incidents are dealt with appropriately. The fact is, in most UK monitoring center those operators are working extremely long hours: typically 12-hour shifts, often four days in a row. The cumulative effect of that regular extreme shift pattern can be a level of fatigue which is detrimental to the performance of the operators, as well as to their own physical health and mental wellbeing. The result is a reduction in effectiveness of client video security systems. If the operators are compromised when it comes to clear decision-making, the entire monitoring operation suffers. The central aspects of concentration and alertness I’ve worked in monitoring centers for most of my adult life, starting just out of school. When I had the opportunity to begin my own video surveillance and security alarm most In UK monitoring centers, those operators are working extremely long hours: typically 12-hour shifts, often four days in a rowmonitoring center with my business partner Andy Saile, we were clear that operator welfare was a priority. After all, the operator’s job is literally to be alert and responsive, so why would we want to do anything to detract from that? That’s certainly not the case at all remote monitoring centers, though. The vast majority follow the 12-hour shift template, usually in four days on, four off patterns. Anyone who has done any job knows that at the end of a 12-hour shift, fatigue kicks in, and the ability to focus diminishes. That’s particularly the case in roles where concentration and alertness are central to the job. For a video surveillance operator in a monitoring center, fatigue starts to affect the ability to work effectively during the stretch between 9 and 12 hours. That’s the danger period. If an operator misses a criminal incident because of fatigue, that means the security system the client is relying on is not working. The operator is the link between the technology and the police. They are a key component of the whole system. If an operator misses a criminal incident because of fatigue, that means the security system the client is relying on is not working Government guidance After working in remote video monitoring centers and experiencing what we considered both good and bad practice, when Andy and I established our business, we were clear that our operators would work in shifts that were no longer than nine hours at most. This delivers the best results for our customers and our staff. Our feeling was backed up by UK government guidance on designing video surveillance control rooms. The Centre for the Protection of National Infrastructure has produced a detailed publication called 'Human factors in video surveillance control rooms: A best practice guide'. This publication says: “12-hour shifts, although common in many settings, rIf the operators are compromised when it comes to clear decision-making, the entire monitoring operation suffersepresent a greater risk to health and performance than 8 hour shifts in terms of higher perceptions of workload, fatigue and stress, risk of more errors and accidents, and higher health risks.” Negative impacts on health and wellbeing It further says: “Research confirms that the interruption of circadian rhythms (the 24 hour natural bodily cycle) by shift work can have a negative impact on both general wellbeing and physical health (short and long term), as well as on performance due to general fatigue (i.e. an increased likelihood of errors). Shift-patterns are often designed to meet commercial and operational requirements, but serious consideration should be given to minimizing negative effects on health and well-being by the use of appropriate shift patterns.” The majority of our shifts cover seven or eight hours, and our operators never work more than four in a row. That allows for an average of three or four days between each batch of shifts. The idea is to avoid running staff into the ground, and that in turn makes our company more efficient and effective in the service of our clients. We’ve seen the results in practice: our operators only took four sick days in the past year. That’s four sick days in total, not per operator. It’s a Video surveillance operators have intense jobs, responsible for monitoring and responding to video surveillance and intruder alarm events from commercial and domestic propertiesremarkably low figure in the remote video monitoring industry. Full readiness Video surveillance operators have intense jobs, responsible for monitoring and responding to video surveillance and intruder alarm events from commercial and domestic properties. They liaise with the police, the customer keyholder, end users and any relevant authorities as required. Our customers are equipped with both cameras and motion sensors, which generate alarms on movement. When a movement in a specified zone occurs, the alarm is raised directly with the operator responsible for that site. The response differs from customer to customer depending on their own protocols. If there are dome cameras in place, for instance, they can be utilised to provide additional situational awareness. Escalating risks Traditional intruder alarm monitoring centers required the operator to react to an alarm by calling a keyholder, who would then respond to the incident. But remote monitoring requires concentration, focus, and deductive skills. The information required to make an informed decision isn’t immediately obvious – the The operator must be able to snap to full focus at any point over the course of their shift, and it’s tiringoperator must work out what has moved and establish its cause. There’s no one to provide extra detail. The operator’s art is in working out for themselves what is relevant information in a scene and what isn’t. That requires their full attention. When operators work four days of 12-hour shifts in a row, risks escalate as a result. The risk that the wrong decision can be made. The risk that customers or police are not notified when they should be. There is a real-world cost associated with those decisions. The operator must be able to snap to full focus at any point over the course of their shift, and it’s tiring, whether there’s an incident to respond to or whether the operator is simply prepared to act. Operator skills are diluted if their shift patterns are not considered. Why would you hire someone based on their skillset, and then work them into the ground until they’re too tired to execute those skills? Choosing a monitoring center Security systems and modern technology are crucial ingredients in protecting people and property, but they also require interpretation. A video surveillance operator is an Security systems and modern technology are crucial ingredients in protecting people and property, but they also require interpretationinvestigator and a conduit, bridging the divide between images, alarms and authorities, be they police, security guarding operations or keyholders. To run them into the ground is to diminish their ability to make intelligent decisions. It makes sense, then, to opt to work with a monitoring center which puts the welfare of its operators at the forefront of its business. Start by asking your prospective RVRC about their shift patterns. A monitoring center with respected and happy staff is a monitoring center best able to provide a fully effective service, optimising your security systems and maximizing your investment.
Global and domestic threats have highlighted the need for tighter security across all verticals. One of the technologies that has redefined situational awareness and intrusion detection is thermal imaging. Once a technology exclusively manufactured for the military operations, thermal cameras today are deployed across hundreds of security applications and continue to see strong demand in existing and emerging commercial markets. With thermal technology, security personnel can see in complete darkness as well as in light fog, smoke and rain Technology Overview And Early Adoption What distinguishes thermal cameras from optical sensors is their ability to produce images based on infrared energy, or heat, rather than light. By measuring the heat signatures of all objects and capturing minute differences between them, thermal cameras produce clear, sharp video despite unfavorable environmental conditions. With thermal technology, security personnel can see in complete darkness as well as in light fog, smoke and rain. Originally a military developed, commercially qualified technology, the first thermal cameras for military and aircraft use appeared in the 1950s. By the 1960s, the technology had been declassified and the first thermal camera for commercial use was introduced. However, it wasn’t until the late 1990s - when FLIR Systems introduced a camera with an uncooled thermal detector - when the technology began to see substantial adoption beyond government defense deployments. Installations At Critical Infrastructure Sites In the 2000s, industrial companies were some of the first adopters of thermal, using the technology for predictive maintenance to monitor overheating and machine malfunctions. In the years following the September 11 terrorist attacks in 2001, there was an increase in thermal camera installations across critical infrastructure sites. Stricter security requirements drove the deployment of thermal cameras for perimeter protection, especially in the nuclear power sector. Thermal cameras produce clear video in daylight, low light or no light scenarios and their sharp images result in higher performing analytics In 2010, the U.S. Nuclear Regulatory Committee released its 73.55 policy, which states nuclear facilities must “provide continuous surveillance, observation and monitoring” as a means to enhance threat detection and deterrence efforts onsite. Because thermal cameras produce clear video in daylight, low light or no light scenarios and because their sharp images result in higher performing analytics, thermal cameras quickly became the preferred option for nuclear facilities. Likewise, following the 2013 sniper attack on PG&E Corporation’s Metcalf transmission substation, the Federal Energy Regulation Commission introduced the Critical Infrastructure Protection Standard 014 (CIP-014). The policy requires utilities to identify threats to mission critical assets and implement a security system to mitigate those risks. This statute also led to more thermal installations in the utility sector as thermal cameras’ long-range capabilities are ideal for detection of approaching targets beyond the fence line. The demand from both industrial and critical infrastructure entities, as well as other factors, helped drive volume production and price reduction for thermal, making the technology more accessible to the commercial security marketplace. Commercial Applications In recent years, the increasing affordability of thermal cameras along with the introduction of new thermal offerings has opened the door to new commercial applications for the technology. In the past, thermal cameras were designed for applications with enormous perimeters, where the camera needed to detect a human from 700 meters away. Locations like car dealerships, marinas and construction supply facilities can be protected by precise target detection, thermal analytic cameras providing an early warning to security personnel Today, there are thermal cameras specifically designed for short- to mid-range applications. Developed for small to medium enterprises, these thermal cameras ensure property size and security funds are no longer barriers to adoption. Lumber yards, recreation fields and sports arenas are some of the commercial applications now able to implement thermal cameras for 24-hour monitoring and intrusion detection. Affordable thermal cameras with onboard analytics have become attractive options for commercial businesses Innovation And Advancements Innovation and advancements in the core technology have also spurred growth in thermal camera deployment, providing faster image processing, higher resolution, greater video analytic capabilities and better camera performance. In particular, affordable thermal cameras with onboard analytics have become attractive options for commercial businesses that need outdoor, wide area protection. Car dealerships, marinas and construction supply locations all store valuable merchandise and materials outside. Without protection, these assets are vulnerable to vandalism and theft. However, by providing precise target detection, thermal analytic cameras provide an early warning to security personnel so that they can intervene before a crime is committed. By helping to deter just one incident, the thermal solution delivers a clear ROI. New Market Opportunities Not only are there more thermal cameras in use today than ever before, but there are also more thermal sensors being integrated with other multi-sensor systems, driving the adoption of thermal in new markets. For large perimeter surveillance applications, thermal is repeatedly being integrated with radar and drones to expand situational awareness beyond the point of fixed cameras. Users get immediate, accurate alerts of approaching targets and evidentiary class video for target assessment In the commercial market, thermal imagers are combined with optical sensors, analytics and LED illuminators into one solution that integrates with central monitoring station platforms. By bringing these technologies together, users get immediate, accurate alerts of approaching targets and evidentiary class video for target assessment. The result is a lower number of false positives, reducing the total cost of ownership for the solution. These multi-sensor solutions also feature two-way audio capabilities, which enable remote security officers to act as “virtual guards” and speak to intruders in real-time to dissuade them from illegal activity. The introduction of solutions that integrate all these state-of-the-art technologies under one unit reduces the amount of capital and infrastructure needed for deployment. Consequently, more small businesses and alarm monitoring companies can implement advanced perimeter security technologies like thermal sensors, some for the very first time. Thermal cameras have gone from military defense devices to widespread commercial security cameras Multi-Sensor Thermal Solutions Multi-sensor solutions featuring thermal are quickly gaining traction and opening the door to new business opportunities for the security channel. One of the primary reasons for the strong market interest in these systems is they enable integrators to increase their recurring monthly revenue (RMR). With intense price competition and eroding margins on CCTV equipment, integrators have to rely on RMR to grow their businesses. Offering remote video monitoring services and virtual guarding technologies is one of the best ways to do so. Additionally, there is a clear demand for it. Central stations are continually looking for new technologies to offer their customers and businesses are interested in economical alternatives to physical guards. In conclusion, thermal cameras have gone from military defense devices to widespread commercial security cameras that are a substantial segment of the outdoor security protection market. From nuclear power plants to construction locations, thermal technology is being implemented to secure sites around the globe.
Where are video surveillance cameras headed? At the core of next-generation Internet Protocol (IP) cameras are advanced chips with artificial intelligence (AI) at the edge, enabling cameras to gather valuable information about an incident: scanning shoppers at a department store, monitoring city streets, or checking on an elderly loved one at home. Thanks to advanced chip technology, complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras —professional to consumer — fueling the democratization of AI in the IP camera market.Complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras Expanding The Global IP Camera Market The video surveillance equipment market grew to $18.5 billion in 2018 and is expected to increase this year, according to IHS Markit. The latest research points to video everywhere, edge computing, and AI as the top technologies that will have a major impact in both commercial and consumer markets in 2019. Computing at the edge means that the processors inside the camera are powerful enough to run AI processing locally, while still encoding and streaming video, and are able to do it all at the low-power required to fit into the limited thermal budget of an IP camera. New SoC chips will be able to perform all of the processing on camera and provide accurate AI information, with no need to send data to a server or the cloud for processing. Instead, data can be analyzed right in the camera itself, offering high performance, real-time video analytics, and lower latency — all critical aspects of video surveillance. This new AI paradigm is made possible by a new generation of SoCs, a key driver behind the market growth of IP cameras. Complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras to fuel the advent of AI in the IP camera market Micro-Processor-Enabled Video Analytics Next-generation video cameras will be able to create heat maps of stores to see where people spend the most timeMicroprocessor-enabled analytics allow users to more easily extract valuable data from video streams. How about an insider’s view into retail customer behavior? Consider video cameras at a department store, monitoring shoppers’ behavior, traffic patterns, and areas of interest. Next-generation cameras will recognize how long a shopper stays in front of a specific display, if the shopper leaves and returns, and if the shopper ultimately makes a purchase. Next-generation video cameras will be able to create heat maps of stores to see where people spend the most time, so retailers will be able to adjust product placement accordingly. Analytics will also help identify busy/quiet times of the day, so retailers can staff accordingly. By understanding customers’ behavior, retailers can determine the best way to interact with them, target specific campaigns, and tailor ads for them. Cue the coupons while the shopper is still onsite! Analytics will also help identify busy/quiet times of the day, so retailers can staff accordingly Fast Processing For Rapid Response At City Level City surveillance and smart cities are depending on advanced video surveillance and intelligence to keep an eye on people and vehicles, identify criminals, flag suspicious behavior, and identify potentially dangerous situations such as loitering, big crowds forming, or cars driving the wrong way.Quick local decisions on the video cameras are also used to help analyze traffic situations Quick local decisions on the video cameras are also used to help analyze traffic situations, adjust traffic lights, identify license plates, automatically charge cars for parking, find a missing car across a city, or create live and accurate traffic maps. Real-Time HD Video Monitoring And Recording When it comes to home monitoring, what will next-generation video surveillance cameras offer? Real-time monitoring and notification can detect if a person is in the back yard or approaching the door, if there’s a suspicious vehicle in the driveway, or if a package is being delivered (or stolen). Advanced video cameras can determine when notifications are and aren’t required, since users don’t want to be notified for false alerts such as rain, tree branches moving, bugs, etc. Next-generation video camera capabilities can also help monitor a loved one, person or pet, helping put families at ease if they are at work or on vacation. For example, helpful analytics may be used to detect if someone has fallen, hasn’t moved for a while, or does not appear for breakfast according to their typical schedule. City surveillance and smart cities are depending on advanced video surveillance and intelligence to keep an eye on people and vehicles, identify criminals, flag suspicious behavior, and identify potentially dangerous situations Next-Gen IP Cameras When evaluating next-generation IP cameras (cameras on the edge), look at the brains. These cameras will likely be powered by next-generation SoCs chips. Here is what this means to you: Save on network bandwidth, cloud computing and storage costs. There is no need to constantly upload videos to a server for analysis. Analysis can be performed locally on the camera, with only relevant videos being uploaded. Faster reaction time. Decisions are made locally, with no network latency. This is critical if you need to sound an alarm on a specific event. Privacy. In the most extreme cases, no video needs to leave the camera. Only metadata needs to be sent to the cloud or server. For example, the faces of people can be recognized in the camera and acted upon, but the video never reaches the cloud. The cameras can just stream a description of the scene to the server “suspicious person with a red sweater walking in front of the train station, has been loitering for the last 10 minutes, suggest sending an agent to check it out.” This could become a requirement in some EU countries with GDPR rules. Easier search. Instead of having to look through hours of video content, the server can just store/analyze the metadata, and easily perform searches such as “find all people with a red sweater who stayed more than five minutes in front of the train station today.” Flexibility/personalization. Each camera at the edge can be personalized to work better for the specific scene it is looking at, compared to a generic server. For example, “run a heat map algorithm on camera A (retail) as I want to know which sections of my store get the most traffic; and run a license plate recognizer on camera B (parking lot) as I want to be able to track the cars going in/out of my parking lot.” No cloud computing required. For cameras in remote locations or with limited network bandwidth, users have the ability to perform all analytics locally, without relying on uploading video to a server/cloud. Higher resolution/quality. When AI processing is performed locally, the full resolution of the sensor can be used (up to 4K or more), while typically the video streamed to a server will be lower resolution, 1080p or less. This means more pixels are available locally for the AI engine so that you will be able to detect a face from a higher distance than when the video is streamed off camera. AI At The Edge Professional-level IP cameras capable of performing AI at the edge are coming soon with early offerings making their debut at this year’s ISC West. As we enter 2020, we will begin to see the availability of consumer-level cameras enabling real-time video analytics at the edge for home use. With rapid technology advancement and increased customer demand, AI is on the verge of exploding. When it comes to image quality and video analytics, IP cameras now in development will create a next-generation impact at department stores, above city streets, and keeping an eye on our loved ones.
J.D. Power is a well-known name when it comes to measuring customer satisfaction, and they have been measuring satisfaction in the home security industry since 2016. Changes affecting the marketplace – both in terms of disruptors and technology – make this a unique time. For example, in 2019, J.D. Power expanded the Home Security Satisfaction Study to not only measure the traditional pro-install/pro-monitor companies, but to separately evaluate self-install/pro-monitor brands. “At J.D. Power our rankings are meant to support an industry in two key ways,” says Christina Cooley, J.D. Power's Director, @Home Intelligence. “First, we provide consumers who are shopping for products and services with a ‘report card’ of who provides customers with high levels of customer satisfaction. Second, we provide companies with actionable insights to help them prioritize their initiatives to improve and maintain high levels of customers satisfaction that drive loyalty and growth.” Differentiating between companies The traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another In home security, J.D. Power is in a unique position to report on the changes taking place in the evolving industry. The 2019 rankings show that the traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another, as each have their individual strengths and opportunities, but overall the score range is relatively tight. On the do-it-yourself (DIY) side, there is more differentiation. A set of brands has been able to challenge the traditional industry by achieving extremely high customer satisfaction levels. Price is always an important factor that impacts customer satisfaction, whether for security or another market J.D. Power serves. The equation is simple, says Cooley: Does the price paid equal the value the customer feels they have received from the product or service? “For Home Security, we didn’t specifically look at price until this year,” says Cooley. “With the changes that have occurred in the market, price can be a differentiator as we’ve seen with the emergence of DIY-installed systems. However, lower pricing does not have a direct relationship to quality of service.” The price factor For example, there are some higher-priced pro-installed brands that perform lower on customer satisfaction than lower-priced competitors. And DIY-installed systems as a whole are less expensive, and price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment. Price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment The equation is: Performance minus Expectations equals Customer Satisfaction. “Obviously, price point will be a factor in the purchase decision and the expectations the customer has about the product and service,” says Cooley. “Any pro or DIY system has the opportunity to differentiate the customer experience regardless of price point.” There are clear differences in the pro vs. DIY experience, which is why J.D. Power evaluates the brands in separate rankings. However, Cooley says the drivers of satisfaction are consistent across both groups. The key to each group goes back to the equation above. Evaluating the purchase process For the both pro and DIY companies, J.D. Power evaluates the purchase process the same. Though the customer may take a different path to purchase based on the offering they seek, the drivers are still the same: Usefulness of information provided Reasonableness of contract terms Professionalism of sales representative Ease of purchasing home security system. For installation, there are clear differences. DIY systems are evaluated based on: Ease of completing installation Quality of installation instructions provided Timeliness of receiving home security system. Pro systems are evaluated based on: Professionalism of technician Timeliness of completing installation Quality of work performed. Interestingly, purchase and installation are the customer satisfaction driver where both pro and DIY providers (as a whole) are most closely aligned on performance. Customer loyalty The price a customer is paying must align with the quality of the system they receive What drives a customer to purchase a home security system initially will often be very different than what will keep them as a loyal customer, Cooley notes. The price a customer is paying must align with the quality of the system they receive, and the service provided through the professional monitoring and customer service. “With the expansion of home security offerings, it’s more important than ever for home security companies to understand the motivations, intentions, and usage patterns across different customer segments to ensure that regardless of the decision to go pro or DIY-install, they are able to meet their customers’ needs and differentiate in the very competitive market. The J.D. Power Home Security Study provides these actionable insights.” The study is focused on the companies/brands that comprise the top two-thirds of market share in each segment, pro and DIY installed. A number of the brands included may work with local dealers or retailers for sales and install, but the customer is essentially evaluating those services as part of the system purchased. It is one and the same from the customer’s perspective, and the sales/install process can either delight or frustrate a customer from the beginning, which can then set the foundation for the entire experience moving forward. Reasons for shopping for a security system tend to differ between pro and DIY shoppers: Both sets are most focused on wanting a newer, more up-to-date system Between the two, pro customers are more often moving into a new home or wanting to take advantage of a discount or bundling opportunity with other products For DIY customers, they are shopping for a system to give them more peace of mind and to protect their property. Reasons for selecting the provider also vary: A pro company is often selected based on brand reputation or a special offer/promo A DIY company is primarily chosen based on price or a positive review. In terms of brand image, we see that customers see both pro and DIY providers similarly in terms of reliability. However, when it comes to being customer-driven, DIY providers receive higher image ratings compared to pro-installed companies.
Private video systems are offering new sources of evidence for police investigations. Growing popularity of private camera registration schemes are facilitating police department access to video captured by cameras in homes and businesses for use in their investigations. Camera registration programs are organized locally by individual police departments but have common features and operation. By registering their camera systems, citizens and business people provide information to a confidential database listing any cameras police can quickly access in the event of a crime. Knowing which cameras may be near a crime scene avoids police having to go door-to-door in search of possible video footage. Because perpetrators are more careful and aware of possible video coverage in and around a crime scene, video to solve a crime may also come from a camera several blocks away. The best evidence may not be of the crime scene itself but video of nearby pathways and streets. Today’s camera systems also provide information such as location, date and time that can help an investigation Ability to record and retain video Access to cameras can also provide additional viewing angles to provide police new leads such as type of car, clothing, etc. Another benefit is possible use of a camera’s view to help locate lost children, elderly or disabled persons. In addition to actual video, today’s camera systems also provide information such as location, date and time that can help an investigation or be used as evidence in court. Basic requirements for participating video systems are exterior-facing cameras and the ability to record and retain video. It is important to note that registering a camera system with a local police department does not provide active surveillance or a “live feed” of video. Video is only shared after a crime has been committed and when the police request specific video as possible evidence. Registration of camera systems is voluntary Registration merely enables a police department to know where accessible cameras are located. Police then arrange viewing of video footage after the fact by communicating with the camera owners; if a police visit to a residence might pose an additional risk for any reason, camera video today can often be accessed remotely. Registration of camera systems is voluntary; a state-wide proposal in New Jersey in 2015 calling for mandatory camera registration faced privacy backlash and was later amended to make registration voluntary. Collected information is typically the name of the camera owner, contact information, an address where the cameras are located; how many cameras are at the location, the area recorded by the cameras and how the footage is saved. Police arrange viewing of video footage by communicating with the camera owners Residential security camera Portland, Oregon, launched its CrimeReports camera registration program in 2017, part of its wider effort to get residents involved in fighting crime. In Philadelphia, the police department has been registering cameras since 2011 under its SafeCam program. The Philadelphia Department of Commerce offers a payment, up to $3,000, to reimburse business owners who install cameras and register them with the police. Camera registration is yielding results. Baltimore’s Citiwatch camera registration system has had a direct impact on criminal apprehension. The San Luis Obispo, California, Police Department reports a high success rate identifying suspects in cases where additional video evidence exists because of the camera registration program. In Fort Worth, Texas, last May, a residential security camera played a role in capturing a kidnapping suspect. Privacy concerns and community feedback Many of the camera registration schemes have localized branding or acronyms, such as the S.C.R.A.M. (Security Camera Registration and Mapping) program of Milton, Georgia; the C.A.P.T.U.R.E. (Community and Police Team Up to Record Evidence) program of New Braunfels, Texas; or the RockView program of Rockville, Maryland. The idea is based on willing participation of public citizens in helping law enforcement do their jobs Privacy concerns and community feedback prompted Vancouver, Washington, to suspend a camera registration program for weeks until it could be re-launched earlier this year. Although cities seek to protect information about the locations of cameras, it might be subject to disclosure because of public records laws. Law enforcement and crime prevention Registration of cameras is another aspect of involving the community in law enforcement and crime prevention, not unlike the commonplace Neighborhood Watch programs. The idea is based on willing participation of public citizens in helping law enforcement do their jobs. Making video footage available provides important evidence in much the same way a witness to a crime would hopefully testify if asked. By multiplying the availability of cameras that could view elements of a possible crime, the idea is also akin to the modern concept of “crowdsourcing” – the practice of obtaining information or input by enlisting a large number of people. Local jurisdictions stipulate that registrants in the program should not be construed as agents and/or employees of the police department. There is also a crime prevention element to the programs, in addition to helping police do their jobs better and more efficiently. Some camera registration programmes provide stickers or yard signs to let the neighborhood know that their security cameras are helping to fight local crime.
Gunshot detection today is part of more physical security systems than ever before, and many manufacturers are developing interfaces to the latest gunshot detection technologies. Genetec has integrated ShotSpotter gunshot detection technology into its unified IP security platform, Security Center. Thanks to this integration, police departments and security professionals will be able to receive more actionable information, gain rapid access and detailed location insights when a gunshot situation occurs. Cloud-Based analysis software ShotSpotter uses wide-area acoustic surveillance that automatically gets activated when gunfire occurs ShotSpotter uses wide-area acoustic surveillance that automatically gets activated when gunfire occurs, providing comprehensive outdoor coverage on campuses and in complex urban geographies. ShotSpotter sensors and cloud-based analysis software triangulate and pinpoint the precise location of each round fired within seconds, the number of shots fired and provide an immediate gunfire alert with an audio clip. Data capture form to appear here! Detailed incident data is immediately sent to SST’s Incident Review Center (IRC), a secure data processing and alert validation facility, where acoustics experts analyze the data and qualify the incident in real-time 24/7. Once validated, an alert is sent directly into Genetec’s Security Center, all in under a minute. Once the alarm is triggered within Security Center upon gunshot detection, operators can quickly access video and other related data surrounding the location of a gunshot alert, and immediately visualize it on Security Center maps, leveraging the dynamic visualization capabilities of the Security Center Plan Manager. Genetec has integrated ShotSpotter gunshot detection technology into its unified IP security platform Gunshot identification software Stanley Security has announced a partnership with Shooter Detection Systems LLC (SDS), gunshot detection solutions provider. As an authorized dealer, STANLEY Security is now certified to sell, install and service SDS products and services. SDS’s Guardian Indoor Active Shooter Detection System combines acoustic gunshot identification software with infrared gunfire flash detection for a fully automated gunshot detection and alerting solution. The Guardian System immediately detects gunshots and simultaneously alerts building occupants The Guardian System immediately detects gunshots and simultaneously alerts building occupants and first responders within one second and with zero false alerts. Johnson Controls has announced that its exacqVision video management system now integrates with Databuoy Corp.’s ShotPoint acoustic gunshot detection and localization system to speed response time and heighten the decision-making process for local responders during active shooter situations. Integrated security systems Johnson Controls has also released the Detect360 Active Shooter Response (ASR) system, combining reliable gunshot detection with notification technology to provide immediate warning when a gunshot is fired within a building. By providing early notification and precise location of the shooter, the ASR system gives occupants time to find safety and allows police and security personnel to mitigate the threat up to 60 percent faster. Detect360 ASR gives first responders information as it develops at the scene, including shot location, number of shots, location of the shooter in near real-time and the ability to remotely monitor the situation through integrated security systems. It also collects forensic information that can later be used by law enforcement. The system supports multiple integration options, including video feeds from existing CCTV and intrusion systems, mass notification systems, access control systems and panic button/manual initiation systems. Detect360 ASR gives first responders information as it develops at the scene Public safety access points Listed as one of the most important new technologies debuted at CES 2019 by the Wall Street Journal and NBC News, Safe Zone also showcased its Safe Zone Gunfire Detector (GFD) at ISC West 2019. Priced at $149 per unit, the Safe Zone Gunfire Detector combines infrared and sound detection technologies with immediate cloud-based data analysis that can analyze more than 3,000 data points of each loud noise that exceeds ambient levels by a certain threshold. The system determines the location of shots fired, the number of shots, and the type Utilizing the data from multiple detectors simultaneously, the system determines the location of shots fired, the number of shots, and the type and caliber of gun being used. Within 10 seconds of the trigger pull, an alert is sent to Public Safety Access Points in the appropriate dispatch center, giving local 911 dispatchers all critical information on their computers. Reseller recruitment program Shot Tracer has launched a reseller recruitment program with a highly attractive on-boarding proposition for qualified dealers. Qualifying resellers can receive a Gunshot Simulator Kit valued at $1,000 when they commit to becoming a Shot Tracer dealer. Shot Tracer’s Eagle Gunshot Detection System easily integrates with virtually any security, alarm, surveillance and access system via contact closure – or wirelessly via IP integration. In fact, Shot Tracer gunshot detection sensors are as easy to install as a smoke detector, so there’s virtually no learning curve for installing dealers. The new Shot Tracer Reseller Recruitment Program includes an exclusive offer for installing dealers to receive a free Gunshot Simulator Kit, valued at over $1000, which is essential for demonstrating Shot Tracer Eagle Gunshot Detection sensors. Terms and conditions apply for qualifying resellers.
Perusahaan Gas Negara (PGN) is a company in Indonesia for the transportation and distribution of natural gas. The total length of distribution pipelines of this company is 3,187 km, serving around 84 million customers. As the owner and operator of four transmission pipelines, PGN is responsible for guaranteeing security along the entire chain of conservation and distribution of gas and for delivering products and services in accordance with the needs of consumers. Securing gas supply lines During the transport phase, the gas is pushed through the pipelines at very high pressure. When it reaches the end-users, however, its delivery pressure must be adjusted so that it falls within an acceptable range (as detailed in the contractual delivery specifications). This is to prevent consumers from being exposed to the full transport pressure reached within the pipeline. A meter and regulator station is used to regulate the Natural Gas outlet pressure, and reduce it to an acceptable value. To this end, PGN has developed a meter and regulator station (the Master Control Station) that works via remote control, directed from the control room. This project plays an active role in the PGN's commitment to achieving Operational Excellence in process management, with the focus on optimizing safety, improving efficiency and on maximizing reliability throughout the gas supply chain operations. PTZ cameras and remote monitoring To guarantee reliability and security of the control function, it is necessary to monitor the process using specialized CCTV equipment for hazardous zones. 10 PTZ units from the MPXHD series have been chosen for the realization of this surveillance system, because of their reliability in providing perfect video footage and their compliance with the security standards for operation in hazardous areas. The PTZ units are used to directly monitor the metering and regulating operations remotely from the master control room.
With more than 2,200 locations and 41,000 associates, Panda Express is America’s family-owned and operated Asian dining concept. Challenged with losses at the point of sale (POS) and growing false alarm penalties, the company turned to Interface Security Systems, a managed services provider delivering managed network, interactive alarm monitoring, video surveillance and business intelligence solutions to help them dramatically decrease shrink and resolve security inadequacies. False alarms and fines Panda store managers faced continuous distractions from false alarms, receiving calls from the legacy alarm company at all hours of the night and incurring fines from local law enforcement for needless police dispatches. Interface monitoring center instantly verify any alarm from a Panda store “When an alarm went off overnight, our managers would always err on the side of caution, send police in, or go in themselves. That was dangerous in itself if there was actually a burglary happening inside the store,” says Lyle Forcum, Executive Director of Asset Protection at Panda Restaurant Group, parent company of Panda Express. “Additionally, we were losing significant amounts of money on false alarm charges.” Suspicious transaction notification To address the false alarm challenge, Interface installed a next-generation IP Interactive Monitoring system with live video and two-way audio, which offers a virtual, guard-like level of protection in every Panda location. Operators in the Interface monitoring center instantly verify any alarm from a Panda store with live streaming video, eliminating false alarms. Forcum reports that Panda is saving over $100K per year in false alarm fees Panda had also implemented a customized, exception-based POS reporting system, which notifies Panda management whenever a suspicious transaction takes place at the register. Interface took the tool a step further by integrating it with the video surveillance and alarm systems at each of the Panda locations, allowing management to immediately connect to the video of any problematic transaction. Identify anomalies and prevent shrink The solution enables loss prevention professionals to quickly identify anomalies and prevent shrink. Top offenders from thousands of employees doing millions of transactions can easily be bubbled up to the top. The combination of business intelligence and video surveillance resulted in a massive reduction in shrink and cash shortage at the register. The business intelligence provided allows for focused tracking and improved store operations With Interface, Panda has experienced vast improvements in security for its associates, customers and assets. Forcum reports that Panda is saving over $100K per year in false alarm fees and thousands of dollars per month per store in reduced shrink at the POS. Monitoring intrusion data The business intelligence provided allows for focused tracking and improved store operations, including people development, store performance data comparison, optimized store efficiencies, monitored intrusion data, and cash tracking. Panda and Interface have successfully partnered to create a potent security and loss prevention tool in the Quick Service Restaurant space. “Interface is a partner that's been collaborating with us on our needs from day one,” says Forcum. “The company understands what we need, and then it develops solutions towards that end. It doesn’t just come up with an off-the-shelf product and expect us to purchase it. Interface has shown a real commitment to our business. We meet with them regularly to collaborate on new initiatives and on emerging issues that Panda faces. The company has truly become part of that solution voluntarily and eagerly. Other business partners do not do that. Interface is, in fact, a true part of the Panda team.” A more detailed case study and video testimonial on Panda Express can be found on the Interface website.
The New Athos Cave (also known as Novoafonskaya, Novy Afon Cave, and New Afon Cave) is a karst cave in the Iverian Mountain located in Abkhazia, Georgia. It is one of the largest caves in the world with the volume of its void of about 1,000,000 m³. As a well-known tourist attraction, one of the most important factors that keep tourists from visiting this cave is its security. To achieve this, the management of the cave deployed a surveillance solution from Dahua Technology to provide visitors with comprehensive security throughout their cave exploration. Dahua Technology's Vari-focal Bullet Camera Due to the harsh environment with high humidity and low-light conditions in the cave, the customer needed a high-quality monitoring system to ensure the safety of tourists, avoid accidents, as well as achieve remote management. For the low brightness and high humidity condition in the cave, a group of highly reliable infrared cameras were installed. The main function of the cameras is to prevent visitors from crossing the installed fence which might pose danger to them. The IR Megapixel Vari-focal Bullet Camera presents a 2MP resolution with a motorized 2.7mm - 12mm vari-focal lens. With IR illumination, the camera can capture detailed images in low light or total darkness condition, making it suitable for the environment of the cave. IP video surveillance applications Smart IR technology prevents IR LEDS from whiting out images as they come closer to the camera The camera's Smart IR technology adjusts to the intensity of the camera's infrared LEDs to compensate the distance of an object. Smart IR technology prevents IR LEDS from whiting out images as they come closer to the camera. The camera's integrated infrared illumination of up to 60m (197ft) provides high performance lighting under extreme low-light environments. As for back-end equipment, Dahua's NVR5216-16P-4KS2 network video recorder was selected. It offers excellent performance and high recording quality for IP video surveillance applications. For applications where details are critical for identification, this professional NVR provides a powerful processor with up to 4K resolution. It also features a mouse shortcut operation menu, remote management and control, central storage, edge storage, and back up storage. Access camera remotely In addition, the NVR's Heat Map option highlights the areas with the highest concentration of people. This information can then be exported into a customized report to assist in business or forensic analysis. Security is one of the keys to sustainable tourism. These high-quality and reliable surveillance devices provide a convenient way for the customer to access the camera remotely, allowing the security personnel to monitor the situation in the cave 24/7 and respond quickly in case of an accident. The Dahua solution reinforces the security of this popular tourist destination, creating a safe and enjoyable cave exploration experience for visitors all over the world.
Vera Cadillac, a renowned automotive dealer in the Fort Lauderdale area of the US State of Florida was looking to install an advanced security system to counter the growing threat of sophisticated thieves - sophisticated enough to know how to circumvent the current security system and steal parts, tires and in some cases, complete cars. Vera’s current security system included inexpensive CCTV cameras with video motion sensors that proved ineffective in deterring theft at the dealer’s showroom. The sensors were installed on the outside of the fenced perimeter, making them susceptible to being vandalized. When the sensors were disabled, the thieves were able to penetrate the perimeter and strip cars for parts. The speed in which the thieves were stealing car parts and accessories was another tough obstacle to overcome. Tyco - Optex integrated security solution Vera chose Tyco Integrated to come up with an improved, flexible system that takes into account the many obstacles within the perimeter. This includes wildlife, vegetation and other physical obstacles. In addition, the system needed to be as vandal proof as possible. Tyco Integrated and Optex teamed up to provide a flexible, effective system of detection that would use high-mount, zone detectors as trigger devices for the American Dynamic Illustra IP400 CCTV system. SIP infrared sensors - Inovonics wireless network integration The team created a design that would easily integrate Optex’s REDWALL Wireless SIP infrared sensors into Vera’s current Inovonics wireless network (used for building automation systems). The Redwall sensors would trigger PTZ dome cameras that are fixed within the area of detection The Redwall sensors would trigger PTZ dome cameras that are fixed within the area of detection. The result will capture and record any intrusion within the sensor’s zone. The intrusion event is now tracked by ADT’s Central Monitoring Station and alerts the authorities along with a Vera contact. Masking of surrounding obstacles The REDWALL SIP sensors allowed Tyco Integrated to easily adjust and account for wildlife, vegetation and other physical obstacles by simply masking those areas. Masking deletes these obstacles within the protected perimeter of the detector. Because the old system was susceptible to vandals, the team had to address this. The team installed the sensors behind the fence and over 9 feet high on the side of the building in accordance to specification. Effective intrusion detection All-in-all, the plan included 12 SIP units mounted on four buildings, which were installed in a single day. Vera Cadillac effectively maintains a secure perimeter that detects intruders from stealing auto parts and other property. In addition, the system was easily integrated into Vera’s current wireless network and is vandal proof. It provides Vera Cadillac peace-of-mind that a system is in place to prevent such incidents from happening during the night-time and can respond with quick efficiency to catch criminal activity.
From simple thefts of copper wire from rooftop HVAC systems, to substantial damage and revenue loss at electrical substations, copper continues to be stolen from everywhere that it is readily available. Due to the high price of copper, a large electric power holding company in the Mid-West United States faced the growing issue of theft and damage at multiple sites. The few hundred dollars of copper that was being ripped out was causing hundreds of thousands of dollars in damage, repairs, and down time, while creating unsafe grounding conditions for the electrical equipment. Electrical substations Changing site conditions, large perimeters and the inability to trench, and remote locations were all challenges that needed to be addressed when deciding on a solution. An integrator was selected who then teamed up with OPTEX to create a reliable, effective security solution. The team decided on protecting the existing perimeter fence and automatic gate systems using pairs of the SL-350QFRi housed in photoelectric beam towers. This offered a battery-powered, wireless 350ft. point-to-point perimeter solution and allowed the integrator to set up the units without running power to them, eliminating the need to trench or run cables. When a site plan is provided, OPTEX offers to custom build the towers and pre-install the photoelectric beams in them based on the job site specifications, all at no charge. Also, it will be shipped directly to the job site, labeled for position and ready to be installed. Rooftop and HVAC units When a high school in DeKalb County, Georgia began feeling the effects of copper theft, The DeKalb County School District turned to OPTEX to help protect their HVAC systems, rooftops and yards. Because of labor and cost associated with wiring, along with the difficulty bringing power to the rooftops, the Regional Sales Director for OPTEX recommended the iSeries battery-powered, wireless PIRs. The iSeries detectors offered spot protection for the HVAC units while covering all access points on the rooftop. Relocation of detectors Thefts have been eliminated and the end user can respond quickly before any damage is done The wireless feature also allows the integrator to relocate and easily adjust the detectors based on future security needs. With the system in place, copper and other related thefts have been eliminated and the end user can respond quickly before any damage is done. All of the battery-powered, wireless detectors from OPTEX come with an empty backbox and work with most manufacturers wireless transmitters. When one selects the iSeries version, OPTEX will pre-install the batteries and an Inovonics EN1941 wireless transmitter. One less time consuming step to do for the installer! Construction sites A New Mexico based construction contractor began having problems keeping thieves out of its construction sites during non-working hours. Unwatched construction sites are hot beds for a variety of thefts from copper pipes and wire to hand tools to heavy-duty machinery. Set-up was able to accommodate the frequently changing conditions of a construction site Sometimes workers would arrive to a site in the morning only to find materials, such as copper pipe, gone along with their tools. The result is the loss of a whole day and sometimes multiple days of work. On top of the lost time, the contractor had to cover the cost of replacing materials. An Albuquerque based integrator introduced the construction contractor to the idea of a flexible, reliable wireless solution that could continually monitor the entire site without the need to trench around the perimeter. OPTEX iSeries photo beams and PIR detectors A combination of OPTEX iSeries photo beams and PIR detectors were attached to freestanding steel posts with base plates and deployed throughout the job sites. This set-up was able to accommodate the frequently changing conditions of a construction site. For some sites, the integrator used as few as a dozen detectors, while others required as many as 30 or more. With the PIR and Photo beam solution specific to each site, the end user has seen zero thefts since installation.
Synectics has secured a competitive public space contract to provide integrated surveillance solutions for a number of prestigious sites across London, the UK's capital. Comprising government properties, heritage sites, and high-profile public event venues, the contract builds on Synectics' reputation as the surveillance solution of choice for London's public space protection. The successful award can also be attributed to the company's ability to deliver tailored, open-architecture solutions incorporating integration to third-party systems such as access control and intruder detection. Control software platform Synectics, which supports more than 70% of London's boroughs, as well as major retail stores and stadiums across the city, will upgrade all sites to its Synergy 3 command and control software platform. Each of these sites falls under our specialism in public space" While the specific locations cannot be named, the sites include listed buildings, high-security 'closed-to-public' assets, and venues with high levels of public footfall. Martin Bonfield, UK Sales Manager, at Synectics commented: "Each of these sites falls under our specializm in public space, but individually they each have unique requirements. That plays to our strengths in terms of the flexible technologies we offer and the broader sector experience we hold, from gaming and critical national infrastructure to city surveillance, retail, and public transport.” Superior incident management "These credentials illustrate our capability at developing and deploying surveillance solutions for projects that must balance high levels of public access with stringent security conventions and superior incident management. Our professional services team is also highly skilled at migrating systems under live operating conditions, which was a specification of the comprehensive brief." "One of the locations included in this tender process was an existing Synectics site operating a legacy Synergy product. The trust in our Synergy solution by the customer meant that satisfaction with the system reliability and user experience was high." Multi-Site monitoring The Synergy 3 solution deployed at each site will enable the control room teams to monitor existing cameras The Synergy 3 solution deployed at each site will enable the control room teams to monitor existing cameras — totaling around 500 across the sites — alongside integrated third-party systems such as access control and intruder detection. Linking all locations for eventual multi-site monitoring was a crucial component of the project brief, ensuring the sites continue to support future needs and incorporate the latest camera technology and system features as required. Martin explained: "Synergy 3's power and scalability in terms of integrations and future system consolidation presented a powerful proposition to our customers, combined with our wider London portfolio of projects, partnerships, and supporting closer collaboration with the Metropolitan Police."
Round table discussion
In the digital age, software is a component of almost all systems, including those that drive the physical security market. A trend toward hardware commoditization is making the role of software even more central to providing value to security solutions. Software developments make more things possible and drive innovation in the market. We asked this week's Expert Panel Roundtable: How do software improvements drive physical security?
A basic tenet of sales is ABC – always be closing. But it's a principle that most professional salespeople would say oversimplifies the process. Especially in a sophisticated, high-tech market such as physical security, the required sales skills are much more involved and nuanced. We asked this week's Expert Panel Roundtable: What unique characteristics are required of salespeople in the arena of physical security systems?
The year ahead holds endless promise for the physical security industry, and much of that future will be determined by which technologies the industry embraces. The menu of possibilities is long – from artificial intelligence to the Internet of Things to the cloud and much more – and each technology trend has the potential to transform the market in its own way. We tapped into the collective expertise of our Expert Panel Roundtable to answer this question: What technology trend will have the biggest impact on the security market in 2019?
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