Remote video monitoring

ABP Technology launches MxMSP – an innovative management and recurring revenue platform for integrators who sell MOBOTIX cameras. MxMSP allows integrators to manage video surveillance projects, lower installation and maintenance costs, provide end users video cloud storage, and offer customers a unique branded camera monitoring application that includes access to cloud recordings, analytics, IoT devices, and more. “We developed MxMSP and MxLINQ to give our partners the opportunity to securely and remotely monitor, configure, and manage their MOBOTIX projects as well as the opportunity to increase revenues and boost customer services,” said Robert Messer, ABP Technology President. Maintaining Secure Connections “MxMSP is a win-win for system integrators and their customers. System integrators can move from a ‘break fix’ to a preventative maintenance business model and can eliminate many unnecessary visits to customers while resolving incidents remotely.” It enables the capability to remotely manage and view video from cameras, local NAS, or associated video stored in the MxMSP cloudPowered by IPTechView's RMM platform, MxMSP is designed primarily for MOBOTIX video surveillance camera installations and gives integrators and technology partners the capability to remotely and securely monitor and manage deployments. The cloud-based MxMSP platform acts as an Element Management System (EMS), Remote Monitoring and Maintenance (RMM), and (PPM) Predictive Preventive Maintenance all-in-one while maintaining secure connections to all cameras, network attached storage (NAS), and other connected IoT devices, and secure and private access to authenticated partners and users. It enables the capability to remotely manage and view video from cameras, local NAS, or associated video stored in the MxMSP cloud. Cloud-Based Viewing All already deployed MOBOTIX cameras can be easily connected to the MxMSP platform and additionally, MOBOTIX partners can purchase MOBOTIX IP video surveillance cameras MxMSP-ready, pre-configured for easy setup. Partners can remotely connect to all devices as soon as they are plugged in and remotely finalize a project via MxMSP, regardless of network equipment and with no local server. MxMSP also allows integrators and partners to create their own branded Video Surveillance as a Service (VSaaS), providing end-users cloud-based viewing via the MxLINQ companion WebApp, video storage and analytics, alerts, and video verification. Better Customer Service The MxLINQ companion cloud-based Video and Device Management System (VDMS) provides end users their own unlimited access to their MOBOTIX cameras and recorded video while eliminating the need for system integrators to do any port-forwarding. This results in a more secure and efficient solution and better customer service. The innovative MxMSP platform was given the ‘New Business Idea of 2018’ award at the MOBOTIX Global Partner Conference held in Germany last November and just successfully ended an 18-month BETA period with thousands of devices deployed in 20 countries worldwide.

Avigilon Corporation (‘Avigilon’), a Motorola Solutions company, announces it will preview the newest version of its video management software, Avigilon Control Center (ACC) 7, at ISC West 2019. ACC 7 is Avigilon’s latest and most advanced video management software that is designed to revolutionise how users interact with and gain situational awareness from their video surveillance systems. It introduces Focus of Attention, a cutting-edge user interface for live video monitoring. Rather than watching static video feeds, Focus of Attention uses artificial intelligence (AI)-powered Avigilon self-learning video analytics and Unusual Motion Detection technologies to determine what information is important and should be presented to security operators. Future Of Video Surveillance By providing actionable information immediately to users, the system is designed to help ensure that critical events do not go unnoticed. This new level of proactive response is set to help change the future of video surveillance operations. ACC 7 is truly a transformational product in how users will digest and gain valuable information from their video surveillance systems" “ACC 7 is truly a transformational product in how users will digest and gain valuable information from their video surveillance systems,” said James Henderson, Avigilon’s president. “By using advanced AI technologies to help focus operators’ attention on events that may need further investigation, ACC 7 will take the system from being reactive to proactive, helping redefine the future of video surveillance.” Through the new Focus of Attention interface, ACC 7 software offers an exponential increase in the number of cameras that a single operator can monitor. Low-Light Environments The enhanced system also features an optional dark theme, specifically designed for low-light environments, such as security operations centers, helping to provide improved clarity in the presentation of information. ACC 7 software features a new approach to licensing that simplifies ordering and is ONVIF Profile T compliant for improved support of third-party cameras and devices. ACC 7 software is expected to launch in the second quarter of this year. For more information on product availability, please contact sales or come see the product demonstration at: ISC West 2019, Sands Expo and Convention Center booth 22031, in Las Vegas, USA, from April 10 to 12, 2019. The Security Event, NEC Hall 10 stand SE142, in Birmingham, United Kingdom, from April 9 to 11, 2019.

Arteco, a global provider of intelligent video management solutions, will showcase its integrated and event-based solutions and introduce its newest consumer-based user interface at ISC West 2019, the security industry’s largest conference and exhibition. ISC West marks the first time, customers and partners can preview Arteco’s new intuitive UI, OMNIA. The interface is developed specifically for Universal Windows Platform and enables a complete integration in Windows 10 and future releases, streamlining expansion and upgrade capabilities for end users. Available on desktop and tablet mediums, OMNIA delivers real-time push notifications and system health monitoring to maximize uptime, and its user-centric design facilitates fast and simplified access to information. Graphic acceleration and multi-monitor displays empower operators to easily manage views from high-resolution cameras and minimize video monitoring complexity. Arteco Security Connector Arteco will also highlight its focus on the integration of its VMS with seed-to-sale platforms within the cannabis marketArteco will also demonstrate its continued and significant focus on integration and event intelligence through the display of Arteco Security Connector, which extends integration capabilities between third-party devices. The award-winning Face Recognition solution will be showcased as well, enabling conference attendees to gain greater insight into the built-in analytic capabilities within the Arteco video management software. “Arteco believes in the combined power of three core functions essential for valuable software solutions: intuitiveness, intelligence and integration,” said Giampaolo Sabbatani, CEO, Arteco. “These capabilities differentiate our brand within the marketplace and allow us to provide organizations in a variety of markets with the innovative tools they need to achieve effective security and maintain efficient business operations.” Integration Of VMS With Seed-To-Sale Platforms Arteco will also highlight its focus on the integration of its VMS with seed-to-sale platforms within the cannabis market to create a comprehensive grow house management solution. The open platform architecture of the Arteco VMS allows cannabis facilities to establish video compliance and identify the most relevant information at any given time, transforming video security from a cost center to an operational tool that gives cannabis facility managers more oversight and control.

PSA the systems integrator consortium, announces it will host an education track with sessions during ISC West in Las Vegas, NV on April 9-11, 2019. The PSA education track will be held exclusively on Tuesday, April 9. Members of PSA Committees, PSA executive leadership team, and other industry experts will lead the six sessions that are included in the PSA Track. The sessions being offered will include: The Emerging Leader: The Change Agent In The Security Industry April 09, 2019, 8:30 AM - 10:00 AM, Sands 308/309 In today’s fast-paced business environment, organizations are in need of innovative and flexible leaders In today’s fast-paced business environment, organizations are in need of innovative and flexible leaders. Emerging leaders should be the agents of change needed to lead their organizations to success. Emerging leaders must rapidly learn and implement fundamental management skills, develop wide-ranging strategic perspectives, and take their leadership to the next level. Attendees will discover key behaviors and essential skills needed in today’s marketplace for the evolving leaders of tomorrow. Moderator: Chris Salazar-Mangrum, USAV Presenters: Anthony Berticelli, PSA; Henry Hoyne, Northland Controls; Sharon Shaw, Google, LLC. Succession Planning: Hiring, Retaining, And Developing Teams To Keep Your Business Running Smoothly April 09, 2019, 10:15 AM - 11:15 AM, Sands 308/309 We’ve all felt the pain of having a key position unfilled for months, getting bogged down behind training plans, or even postponing retirement because there is no identified backfill. Whether you are an owner, manager, or an individual contributor, open positions can have an impact on your productivity. Succession planning for all positions is critical to the continuity of business, employee retention, and short and long-term success for companies large and small. In this session, panelists will identify how to succession plan for all positions, methods to stay on top of the process, and how to keep your company running on all cylinders through change. Moderator: Chris Salazar-Mangrum, USAV Presenters: Anthony Berticelli, PSA; Paul Boucherle, Matterhorn Consulting LLC Building A Culture Of Accountability April 09, 2019, 11:30 AM - 12:30 PM, Sands 308/309 How do you get your employees to be more engaged and to take ownership How do you improve the culture of your business? How do you get your employees to be more engaged and to take ownership? To create a culture of accountability where employees are engaged and seek ownership, you start by practicing what you preach. Join leaders in the industry to hear how they work with their teams, discuss best practices, and describe the components that build a culture of accountability. Moderator: Paul Boucherle, Matterhorn Consulting LLC Presenters: Christine Lanning, Integrated Security Technologies; Shad McPheters, Northland Controls; Ric McCullough, PSA RMR: Transforming The Security Integrator April 09, 2019, 1:30 PM - 2:30 PM, Sands 308/309 Now more than ever, it is imperative for security companies to be successful at generating recurring monthly revenue (RMR). Security companies without an RMR component miss out on the steady, long-term monthly income that can be generated from service contracts, remote monitoring services, and other automated features and components end users are increasingly looking for. In this session, attendees will discover how to increase stability in their security company’s cash flow. Additionally, end users will learn about the value of having ongoing support and smooth, reliable operation of their systems. Presenter: Bill Bozeman, PSA Marketing Strategies For Small To Medium Sized Security Companies April 09, 2019, 2:45 PM - 3:45 PM, Sands 308/309 The goal of marketing is to connect your business’ value to the right customer base. Marketing to potential customers is the lifeblood of your security company. It is a simple concept but can take on many different shades. There is no magic bullet.  In this session, attendees will examine which strategies may be viable and which could potentially be a waste of company resources. Session attendees will identify which marketing strategies and techniques to utilize and adapt to align within their business and company budget. Moderator: Tim Brooks, PSA Presenters: Robbie Danko, LVC Companies; David Morgan, Security Dealer Marketing; Jamie Goswieler, Vector Firm The Convergence Of Cyber And Physical Security- A Shared Responsibility The IP-enablement of security technology has created an ever-growing cyber impact on the physical security industry April 09, 2019, 4:00 PM - 5:00 PM, Sands 308/309 The IP-enablement of security technology has created an ever-growing cyber impact on the physical security industry. While well intended, this convergence has created a new security threat that both public and private organizations are struggling to combat. In this session, attendees will hear about the shared responsibility of the manufacturer, integrator, and end user and the protections that are being implemented to harden physical security systems, along with the challenges that both the integrators and end users face with the implementation of technologies and the convergence of cyber and physical security. Moderator: Gary Hoffner, Photo-Scan of Los Angeles, Inc. Presenters: Andrew Lanning, Integrated Security Technologies; David Brent, Bosch Security

IONODES, a market innovator in dedicated IP video appliances, announced that it has joined the Genetec Technology Partner Program as a Silver Partner. Genetec is a global provider of unified security, public safety, operations, and business intelligence solutions. IONODES’ Secure Display Stations, which offer a secure and reliable video wall and spot monitor solution, is now fully integrated with Genetec Security Center. The integration is available as of Security Center 5.7 Service Release 5 and the related products are now listed in the list of supported devices from Genetec. Live Video Monitoring  Secure Display Stations have been designed to use live video monitoring to promote more secure environments. They can display live video on a variety of digital monitors without the cost, complexity and security risk of a client workstation. This is ideal in public areas and in remote sites or facilities with few or no trained security staff. The ION-R100S and ION-R200 Secure Display Stations can display up to 32 IP video streams, on one or two HD monitors, and can be managed directly through the Genetec Security Desk client application. IONODES is very committed to using video to increase safety through awareness, by making live video available to more people" “We’re excited about this integration with IONODES because it makes valuable visual information available, further extending the value of the Genetec Security Center platform and offering greater situational awareness to our joint users”, said Alexandra Scarlat, Commercial Manager, Device Integration at Genetec. Enhanced Cybersecurity Secure Display Stations limit cyber security threats and cannot be tampered with by general staff or the public. This ensures that video is delivered reliably, securely and efficiently, around the clock. “IONODES is very committed to using video to increase safety through awareness, by making live video available to more people. This integration with Genetec will allow customers using Genetec Security Center another means to dynamically share live video throughout their organizations to enhance safety and improve business processes.” said Steve Green, Director of Sales and Business Development at IONODES.

Booth number: 20060 FLIR Systems is a provider of advanced thermal, video and sensor technologies designed to meet complex border, critical infrastructure, safe city and commercial enterprise needs. FLIR’s signature products include thermal cameras, visible light cameras, radars, video management systems, and physical security information management solutions. Saros DH-390 enables integrators to offer remote video monitoring services and increase their recurring monthly revenue At ISC West 2019, FLIR will showcase its FLIR TruWITNESS solution for true situational awareness for city-level security and public safety operations. Worn on an individual’s body or mounted inside vehicles, TruWITNESS combines video, audio, location data and IoT capabilities. Together, these sensors send alerts and stream data back to a central command center running FLIR United VMS for improved incident analysis and intervention. FLIR will also display its FLIR Saros DH-390 Dome camera for perimeter and wide area protection for commercial businesses and alarm monitoring companies. With its ability to integrate with central station platforms, Saros DH-390 enables integrators to offer remote video monitoring services and increase their recurring monthly revenue. For more about their presence at ISC West, we contacted Fredrik Wallberg, Director of Marketing, Security, at FLIR Systems. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. FLIR has been exhibiting at ISC West for over a decade. When we first exhibited at the show, there was very little knowledge about thermal imaging technology. Attendees primarily viewed thermal as a technology for specialty applications for night operations. Through the years, FLIR has used ISC West to introduce the security market to the value of and many uses for thermal cameras, from 24-hour surveillance to intrusion detection to condition monitoring. Now, security personnel not only know what thermal cameras are, but they are also actively requesting FLIR thermal cameras for a broader range of applications spanning the government, transportation, energy, industrial, commercial and safe city sectors. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? As meeting with integrators and end users is our top priority while at ISC West, the majority of our efforts is centred around driving attendees to the FLIR booth. We will leverage print, digital and social campaigns to increase brand exposure and to secure booth appointments prior to the show. We’ve also hosted in-booth contests and giveaways during the show to encourage attendees to interact with the FLIR team. During these meetings with integrators and end users, we can truly listen to and assess their needs Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? For FLIR, success is measured by the quality and quantity of meetings we have with customers because getting face time with them is invaluable. During these meetings with integrators and end users, we can truly listen to and assess their needs. With this understanding, we can discuss solutions that can both address their pain points and provide added value. These conversations are often the beginnings of collaborating on projects together. Additionally, by having our technology partners, such as Genetec, Milestone Systems and Embedded Logix in the booth, we can showcase our technology integrations that attendees may not have been aware of. This can also spark product requests and ideas for future applications. For FLIR, success is measured by the quality and quantity of meetings we have with customers because getting face time with them is invaluable Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? ISC West is also a time of training for FLIR personnel. Each year, we have meetings with our global business development team to discuss annual goals, progress and strategies. Outside of business, FLIR has also hosted VIP dinners and events for key influencers and customers surrounding new product launches or other company initiatives. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West is the premier show for security dealers, integrators and installers, welcoming over 30,000 attendees and 1,000 exhibitors. No other event attracts FLIR’s target customers and technology partners on such a large scale. It is a prime opportunity to meet with current customers, answer questions from prospective customers, and discuss projects in the pipeline.

There’s almost no installation that goes 100-percent smoothly in the field of video surveillance. Unexpected issues routinely arise that can increase time on the job, cost of the project and frustration. Manufacturers work on the product side to help ensure their products are easy to install and – when troublesome situations do arise – are flexible enough for installers to quickly find a remedy. Importance Of Ease Of InstallationEase of installation is a very important part of the project to the system integrator because the cost of labor is variable  Ease of installation is a very important part of the project to the system integrator because the cost of labor is variable and can be very expensive. In some cases, the cost of labor to install a camera can be more than the cost of the camera! If labor costs are high – or are more expensive than a system integrator planned – they can lose a great deal of money on a project. If a cautious system integrator includes too high of an estimate for labor in a project bid, his overall bid will to high and it could cost him the project. The easier the camera is to install, the lower the labor cost, subsequently achieving higher savings for end-users. Hence it is essential that camera manufacturers develop products that are easy to install or are flexible in the field for system integrators and installers who know that time is money. Enterprise projects can involve thousands of cameras installed Simplifying Installation Of Cameras Camera installation typically involves an electrician, the camera installer and the person who configures the VMS (Video Management Software). Of course, one person can play all three roles, and in many cases, does, but enterprise projects can involve dozens, hundreds or even thousands of cameras with teams of individuals involved in an installation. The electrician runs conduit with an electrical or PoE (Power over Ethernet) connection to the housing or the backplate of the camera; the installer then installs the camera at that location, hooking it up to power; and then a configurator adds cameras to the network and makes adjustments – renaming the camera, setting the frame rate, enabling WDR (Wide Dynamic Range), and the like. When it’s a project that involves different players for any of these functions, there is the potential for a bottleneck and delay in project completion. And if a system integrator is paying an electrician, installer and software configurator – and they are all three on site waiting for each other to finish – that’s a system integrator’s worst-case scenario. Enhancement Through Modular Cameras Video surveillance camera manufacturers like Hanwha Techwin are producing products that take different roles  Video surveillance camera manufacturers like Hanwha Techwin are producing products that take the different roles of electrician, installer and configurator into consideration, allowing them to complete their tasks independently. With a focus on modular design which includes a USB Dongle, a device manager, magnetic module and included accessories, the Wisenet X series Plus is one of the fastest cameras to install, service and upgrade – saving installers time and money. Wisenet X series Plus cameras have a detachable camera module that utilize magnets to lock into the housing for instant configuration. Electricians can run conduit with a single PoE connection to the back plate/housing while the configurator is working on configuring the camera module, allowing security professionals to later snap the camera into place in just minutes. The VMS configurator can then come and add the cameras to the network and program their functionality. Modular Cameras Offer Flexibility  In the past, an end user might determine after the camera is installed that there aren’t enough pixels on target, or they need certain different functions like video analytics for example, resulting in the time-consuming replacement of the entire camera. With modular-designed cameras, the camera module can be swapped with a new one without having to focus or replace the camera – even to change the resolution or field of view, also Wisenet X series Plus has optional PTRZ modules that can be remotely adjusted to the field of view and the position of the camera lens. Making camera adjustments in the field is also now easier and perhaps even safer. Installers have been known to climb a ladder and juggle a bulky laptop to access the network to be able to see video of how the camera is positioned. Or they’ve had to use analog video output to view the video feed on a separate monitor which provides the field of view, but not megapixel quality. Using a smartphone, the installer can wirelessly see full and not cropped quality video directly from the camera Wisenet X series Plus cameras have a USB port that allows installers to connect it to a small dongle that converts the camera to a Wi-Fi device. Using a smartphone, the installer can wirelessly see full and not cropped quality video directly from the camera. It’s a much easier way to evaluate video while at the camera. Eliminating the second person looking at live view on a computer guiding through a cellphone to the installer to accurately point the camera to the proper position. If system integrators can do some of the legwork prior to even getting on site, it can reduce cost and improve efficiency. Imagine having 300 cameras ready to send to a project site. To configure those cameras, a system integrator has to take each camera out of the box, plug each into a switch, configure it, take it off of the switch and put it back in the box. To improve this process, camera manufacturers have now developed packaging that provides access to the camera port without even having to remove it from the box. It’s an innovative solution that saves time. Modular cameras have optional PTRZ modules that can be remotely adjusted to the field of view Software Programs Help In Enhancing Installation Whether it’s a one-man show or a team of electricians, installers and configurators, software programs can greatly enhance the installation process. Device managers are important tools in adding multiple cameras to a project. Using that 300-camera project, for example, it’s easier when a manufacturer has a device manager that allows the mass programming and configuration of cameras. Adding 300 cameras one by one is time consuming and leaves room for error when making so many multiple entries. A device manager should be able to scan the network and locate its devices, allowing them to be grouped, configured and much more. Every video surveillance camera project is going to have its ups and downs. But camera manufacturers can do their part in the production process to address the many issues known to slow down progress. It’s impressive that many are taking the lead in producing innovations like modular camera design, flexibility in the field and accessible packaging that can truly reduce installation cost and improve efficiency.

Timely and important issues in the security marketplace dominated our list of most-clicked-upon articles in 2018. Looking back at the top articles of the year provides a decent summary of how our industry evolved this year, and even offers clues to where we’re headed in 2019. In the world of digital publishing, it’s easy to know what content resonates with the security market: Our readers tell us with their actions; i.e., where they click. Let’s look back at the Top 10 articles we posted in 2018 that generated the most page views. They are listed in order here with a brief excerpt. 1. U.S. President Signs Government Ban On Hikvision and Dahua Video Surveillance The ban on government uses, which takes effect ‘not later than one year after … enactment,’ applies not only to future uses of Dahua and Hikvision equipment but also to legacy installations. The bill calls for an assessment of the current presence of the banned technologies and development of a ‘phase-out plan’ to eliminate the equipment from government uses. 2. Motorola Makes A Splash With Avigilon Video Surveillance Acquisition Early clues point to Motorola positioning Avigilon as part of a broader solution, especially in the municipal/safe cities market. The company says the acquisition will enable more safe cities projects and more public-private partnerships between local communities and law enforcement. Motorola sees Avigilon as ‘a natural extension to global public safety and U.S. federal and military’ applications, according to the company. 3. Impact Of Data-Driven Smart Cities On Video Surveillance One of the major areas of technology that is going to shift how we interact with our cities is the Internet of Things (IoT). One benefit will be the ability to use video surveillance to analyze data on large crowds at sporting events The IoT already accounts for swaths of technology and devices operating in the background. However, we’re increasingly seeing these come to the forefront of everyday life, as data becomes increasingly critical. Bosch is highlighting its “Simply. Connected” portfolio of smart city technology to transform security as well as urban mobility, air quality and energy efficiency 4. CES 2018: Security Technologies Influencing The Consumer Electronics Market Familiar players at security shows also have a presence at the Consumer Electronics Show (CES). For example, Bosch is highlighting its “Simply. Connected” portfolio of smart city technology to transform security as well as urban mobility, air quality and energy efficiency. Many consumer technologies on display offer a glimpse of what’s ahead for security. Are Panasonic’s 4K OLEDs with HDR10+ format or Sony’s A8F OLED televisions a preview of the future of security control room monitors? 5. SIA Predicts Top Physical Security Trends For 2018 Traditional security providers will focus more on deepening the customer experience and enhancing convenience and service. The rise of IoT also places an emphasis on cybersecurity, and security dealers will react by seeking manufacturers and technology partners with cyber-hardened network-connected devices. 6. High-Speed Visitor Screening Systems Will Improve Soft Target Security The system is more expensive than a metal detector, but about a third the cost of familiar airport body scanners. Labor reduction (because of faster throughput) can help offset the system costs, but “it’s difficult to quantify the improvement in the visitor experience,” says Mike Ellenbogen, CEO of Evolv Technology. 7. How To Prevent ATM Jackpotting With Physical And Cyber Security A new crime wave is hitting automated teller machines (ATMs); the common banking appliances are being rigged to spit out their entire cash supplies into a criminal’s waiting hands. The crime is called “ATM jackpotting” and has targeted banking machines located in grocery shops, pharmacies and other locations in Taiwan, Europe, Latin America and, in the last several months, the United States. Rough estimates place the total amount of global losses at up to $60 million. The safety and security world bring a complex problem to solve how to pick out a face in a moving and changing environment and compare it to several faces of interest 8. Why We Need To Look Beyond Technology For Smart City Security Solutions Although technology is necessary for an urban area to transition in to a safe and smart city, technology alone isn’t sufficient. Truly smart cities are savvy cities and that includes how they employ software, sensing, communications and other technologies to meet their needs. 9. How New Video Surveillance Technology Boosts Airport Security and Operations Employing airport security solutions is a complex situation with myriad government, state and local rules and regulations that need to be addressed while ensuring the comfort needs of passengers. Airport security is further challenged with improving and increasing operational efficiencies, as budgets are always an issue. As an example, security and operational data must be easily shared with other airport departments and local agencies such as police, customs, emergency response and airport operations to drive a more proactive approach across the organization. 10. The Evolution Of Facial Recognition From Body-Cams To Video Surveillance The safety and security world bring a complex problem to solve how to pick out a face in a moving and changing environment and compare it to several faces of interest. “One-to-many” facial recognition is a much harder problem to solve.

There are many aspects to consider when developing a retail security strategy, including loss prevention, physical security, asset protection, risk management, and IT. All these areas could be the responsibility of just a few people working to secure a handful of stores or each of these areas could be entirely separate departments, as is often the case for major retailers with locations throughout the country. Regardless of the size of the retailer, there are many different technologies that can be used within a retail store to improve security and loss prevention, yet none should be used in a silo. There are tremendous benefits to integrating security technologies and communications systems together, including enhancing overall safety and security, reducing shrink, and improving operations. There are many different technologies that can be used within a retail store to improve security and loss prevention As the existing security infrastructure is evaluated and plans for the future are developed, the team responsible should consider some of the following questions. Are there areas of the store that require greater security? Are there notifications or other technologies that could improve the efficiency of personnel and the safety of shoppers? Are there other departments within the organization that could benefit from the data gathered by the security technology? Understanding current pain points within the stores and how integrated security solutions can address these is the key to implementing the best solution. Here are a few “hot spots” within a typical retail store that easily demonstrate the power of integrated solutions. Point Of Sale Terminals Whether it’s loss through sweet hearting or other fraud, point of sale terminals present a significant shrink risk for retailers. Integrated systems enhance security at these locations. Video recording of HD or megapixel cameras integrated with point of sale data makes it easy to locate video associated with transactions and exception reporting. This allows for visual verification of each transaction when needed.There are tremendous benefits to integrating security technologies and communications systems together Other risks like robbery not only result in loss, but also impact the safety of employees and shoppers alike. Panic buttons or bill trap sensors connected to the intrusion detection system ensure silent alarms are issued when employees are at risk. When the intrusion detection system is integrated with the video system, pressing a panic button or pulling the bill from the sensor can automatically trigger a video snapshot to be sent to the monitoring station to provide verification of the alarm and more information for law enforcement when they are dispatched. Adding audio integration to the intrusion system can also result in a message sent to the store security personnel’s two-way radio when a panic button is pushed, or a bill trap sensor is activated. If no security guard is onsite, video monitoring services can allow the monitoring center to intervene through audio, alerting the perpetrator that his or her actions are being monitored and that the authorities have been contacted. This may cause the offender to flee the area, helping to mitigate the safety risk as well as the potential for loss. Panic buttons or bill trap sensors connected to the intrusion detection system ensure silent alarms are issued when employees are at risk High Value Displays Protect high-value or frequently-stolen items such as electronics, using video analytics integrated with audio communications Protect high-value or frequently-stolen items such as electronics, using video analytics integrated with audio communications. For example, a person standing at a display for longer than a pre-defined time or touching items on display can trigger a video snapshot to be sent to the store manager and an audio message to play through a nearby loudspeaker, such as: “Thank you for your interest in our smartphone selection; an associate will be there soon to assist you.” This not only alerts potential offenders that their actions are being watched, it also serves to improve customer service for legitimate shoppers – as a retail floor associate is notified that a customer may need assistance. Cash Office An access control reader at the door to the cash office restricts access to only authorized individuals. Integrating video can automatically capture an image of the person requesting access for verifying an employee’s identification prior to granting access or for retrospective analysis in the event of a theft. Exit Doors If an employee props open a back door – either for easy re-entry after a break or to allow access to another person with intentions of theft – integration of the intrusion detection system to the video and audio system can significantly reduce risk of loss. For example, the intrusion detection system can monitor doors for abnormal conditions, even when the system is disarmed.Loss can also occur when a cooler or freezer malfunctions or when the door is accidentally left open  A door left open for longer than a pre-defined time can cause an alarm on the intrusion panel, which can trigger a nearby camera to send a snapshot of the open door to the store manager and trigger the public address system to play a pre-recorded message through a nearby speaker. This prompts the employee to close the door, reducing risk of theft. Coolers And Freezers Loss isn’t just about theft. Loss can also occur when a cooler or freezer malfunctions or when the door of one of these units is accidentally left open. The same concept for monitoring exit doors can also apply to doors for coolers and freezers to prevent spoilage. A cooler or freezer door monitored by the intrusion detection system can trigger an alert or chime to play in the area to remind an employee to close the door or to alert the store manager to the issue. While providing surveillance of the cash register area, the camera's video analytics can be used to trigger an alert in case the queue exceeds the pre-defined threshold Serving A Dual Purpose Retailers can use the metadata from the cameras to gather business statistics like counts of people entering the store While the technology solutions described above positively impact loss prevention in a retail store, they can also extend beyond security to improve health and safety and enhance customer service as well as customer engagement and sales. For example, while securing a store’s main entrance with IP cameras featuring on-board video analytics, retailers can use the metadata from the cameras to gather business statistics like counts of people entering the store. This data can help them understand peak days and times when making decisions about staffing. Or while providing surveillance of the cash register area, the camera's video analytics can also be used to trigger an alert in case the number of people in a queue exceeds the pre-defined threshold. At this point, the same public address system and loudspeakers used to play background music to enhance the shopping experience could be activated to broadcast a message to request another cash register to be opened, improving store operations. For security and loss prevention purposes, video analytics can also be used to ensure that no one enters or leaves the retail shop using the emergency exit. To address health and safety issues, these same cameras can also trigger an alarm if that emergency exit is blocked by an object – improving the safety of customers and employees. When systems are used to deliver data for purposes beyond security, other departments may be willing to contribute toward the cost Metadata generated by the cameras can also be used to gather information that when processed with sophisticated algorithms in the cloud can show trajectories of the paths that shoppers take as they travel throughout a store as well as heat maps indicating where they walk, stop and dwell – all while protecting the privacy of individual shoppers. This information can be used by merchandisers to evaluate the success of displays and store layouts, which directly impacts customer engagement and sales. When systems are used for and deliver data for purposes beyond security, other departments may be willing to contribute toward the cost of the system. This provides an added benefit by relieving some of the cost burden from security or other operational budgets. Product Selection Integration is becoming easier using standards and expanding industry partnerships. However, in some cases, choosing systems from a single vendor that are designed to work together can help to speed and simplify installation, while also reducing system costs for both the integrator and the user. Regardless of the products chosen, it will be important for a retailer with many locations to have consistency in the type of equipment installed at each site. This makes support easier and enables a more uniform response to incidents that happen at various stores. As many retailers already understand, there is no silver bullet to reducing loss. However, a combination of the right technologies working together to prevent shrink and improve investigative capabilities can result in smarter and more effective loss prevention.

From robots to drones to counter-drone solutions, a range of new technologies will be displayed at ISC West 2019. The Unmanned Security Expo will return, including a dedicated complimentary education theater for attendees offering sessions on a range of topics. UAVs, UGVs And Autonomous Systems Also included will be demos of the best UAVs (unmanned aerial vehicles), UGVs (unmanned ground robotics and vehicles) and autonomous systems on the market. The market growth for unmanned technologies being used for security and safety benefits is progressing at a rapid pace. Let’s look at some of the exhibitors in the 2019 Unmanned Security Expo: Cobalt Robotics' robots are purpose-built for a specific use case, providing after-hours support and security for corporate locations Cobalt Robotics' robots are purpose-built for a specific use case, providing after-hours support and security for corporate locations. Indoor environments, which are confined and controlled, present fewer navigation challenges for robots, which can quickly become familiar with the surroundings and navigate easily through an office space. Indoor robots can provide benefits beyond security, too, such as facility management, promoting employee health and safety, and emergency response Compact Surveillance Radar (CSR) System SpotterRF provides the world’s most advanced compact surveillance radar (CSR) system for affordable wide-area, all-weather perimeter security and small force protection. Incorporated in 2009, the company attained profitability quickly and is ahead of forecasts. Dedrone has remained at the front of the issue of drone threats, integrating installations to military bases, stadiums, public events, and private individuals. The company has expanded its operations to include a new office in Washington, D.C, and has continued to upgrade its DroneTracker software. DroneTracker is the industry’s first airspace security solution that includes automated summary reporting for instant diagnosis of drone airspace activity. Airspace Security And Drone Tracker Magos Systems is a state-of-the-art radar technology and perimeter protection solutions provider Magos Systems is a state-of-the-art radar technology and perimeter protection solutions provider. Founded in 2007 in Israel, Magos first specialized in advanced radar solutions for the military and defense markets. In 2015, Magos’ technology was declassified, allowing the company to focus on developing best-in-class systems for the commercial security market. Today, Magos radars are used in over 30 countries in critical infrastructure, data centers, electric utility sub stations, and oil refineries as well as in other commercial verticals like vineyards and car lots. Now, Magos is positioned to see increased adoption of its solutions in the U.S. Patriot One Technologies Inc. develops solutions to detect concealed weapons, utilizing novel radar technologies. Their innovative radar technology provides first responders and security personnel valuable time in active threat scenarios. The technology offers stand-off detection of concealed threats typically employed in public locations. These are just a few of the exhibitors in the Unmanned Security Expo. They represent technologies that will help to shape the future of the security marketplace.

The last day of Global Security Exchange (GSX) in Las Vegas proved to be the calm after the storm. But a slower third day could not undermine a largely successful 2018 show for exhibitors and attendees. Sometimes the success of a trade show isn’t measured by numbers of attendees (which were reportedly down again this year). Sometimes it’s the individual successes that make an impression. “Just learning about this made the whole trip worthwhile,” said one GSX attendee at the Johnson Controls booth, referring to the company’s new PowerSeries Pro intrusion devices. It’s the kind of feedback that makes the expense of exhibiting at a big trade show worthwhile. The new PowerSeries Pro is an extension of Johnson Controls’ existing line that is expressly designed for the commercial security market. The ‘hybrid’ (wired or wireless) device offers ease of installation and full cybersecurity including 128bit AES encryption with spread spectrum for no jamming or interference. It employs frequency hopping technology first developed for the Israeli defense force. Wireless Technology For Cybersecurity PowerG eliminates the need for wires by providing ‘invisible wired technology’, a marketing term that emphasises the cybersecurity of the product PowerSeries Pro uses PowerG wireless technology and expands the portfolio of PowerG devices from residential through commercial. For use in a wired solution, the main advantage is ease of installation; terminal blocks ‘pop out’ easily and can be wired and plugged back in. Alternatively, PowerG eliminates the need for wires by providing ‘invisible wired technology’, a marketing term that emphasises the cybersecurity of the product – wireless at the same level of cybersecurity as wired. Johnson Controls addresses three big factors with the product line: cybersecurity, user control, and easy installation and dependability. It’s part of Johnson Controls’ broader approach to provide ‘one-stop shopping’, enabling an end user to control their environments, video and access, and protect their contents, according to the company. Need For More Security In K-12 Schools In addition to reaching end users, lock company Allegion sees the show as an opportunity to meet with technology partners. “It’s great to bring together a concentration of people in the industry,” said Brad Aikin, Channel Led Business Leader, Integrator Channel. “We have had good conversations with technology companies here at the show in terms of partnering, both physical access control and OEM partners. We have also had good conversations with the integrator channel.” From speaking with education end users at GSX, Aikin sees a large unmet need for security in K-12 schools, more so than in colleges and universities. “K-12 is underserved,” he says. “They need to identify their priority of needs, and now they can serve needs they couldn’t before, both layering levels of security and phasing in implementation over time. Now things can be applied and tried out without disrupting the environment.” An example is the Von Duprin RU RM (Remote Undogging and Remote Monitoring) door exit devices, which are being integrated by access control partners Sielox, IDenticard and Vanderbilt. Intelligence is added to the door exit device to enable inexpensive monitoring of secondary, previously unconnected doors. The doors can be monitored and locked or unlocked at various points in the day. Lock company Allegion sees the show as an opportunity to meet with technology partners Bridging The Gap Between IT And Physical Security One exhibitor – ADT – noticed more information technology (IT) professionals accompanying their physical security counterparts at this year’s GSX exhibition. “They come along to kill dreams on the spot,” said Morgan Harris, Senior Director Enterprise Solutions, noting the IT department’s frequent hesitancy to add untrustworthy elements to the network. ADT is looking to transform and expand its 144-year-old brand in the commercial security space and has completed eight acquisitions in the last year to accomplish the goal. Some of the acquisitions build on ADT’s expanding cybersecurity initiative, which is both a fully-functioning stand-alone business and an effort to bridge the divide between IT and physical security. ADT is positioning itself to manage enterprise risk in the broadest sense. Combining IT And Cybersecurity The Internet of Things (IoT) is fuelling convergence but are we missing out on how to talk to each other and communicate effectively between IT and security?" “The Internet of Things (IoT) is fueling convergence but are we missing out on how to talk to each other and communicate effectively between IT and security?” asked Harris. “Projects have failed because information was lost in translation.” ADT seeks to have skillsets, experience and certifications on both sides of the issue. “It enables us to be the in-between,” says Harris. “We can blend the two together and be the translator. It’s great for both sides, advocating for security counterparts and for the network simplifies deployment and processes.” Harris sees a trade-off between cybersecurity and convenience in the industry. For example, if a manufacturer says they have a simplified process and only offers firmware updates once a year, cybersecurity suffers, he said. Lack of third-party testing is another way that manufacturers sometimes trade cybersecurity for convenience, at heightened risk to integrators and end users. Training Courses For Integrators And Partners Milestone Systems is expanding its level of involvement with integrator partners, and now provides Partner Business Reviews (PBR) to assess an integrator’s activities, sales and training, pipeline and marketing initiatives. The partner reviews often uncover issues that can be easily rectified through additional training, says Megan McHugh, Milestone’s Training Marketing Manager, Learning and Performance. Milestone uses a dashboard to track each integrator’s completed training courses and can point out additional courses needed to ensure an integrator partner’s success. Milestone offers a variety of in-person, e-learning and YouTube video courses to train installing partners, systems integrators and self-integrators on best practices Milestone offers a variety of in-person, e-learning and YouTube video courses (in 12 different languages) to train installing partners, systems integrators and self-integrators on best practices. ‘Cloud Labs’ are instructor-led online classes. All courses are linked to a variety of support resources. Sometimes a simple checklist accessed on a smart phone can ensure that every aspect of an install is performed and can instill added confidence in customers. The open platform company’s new agile development cycle – releasing multiple versions of XProtect software throughout the year – creates extra challenges to keep learning initiatives up to date. Along with each new release, various existing courses are updated. The concepts of “training and certification” are being replaced at Milestone with “learning and performance,” says McHugh. Milestone is also looking to hire 170 new R&D staff and open a new center in Barcelona (in addition to current R&D centers in Copenhagen and Sofia, Bulgaria). Making Camera Installation Easy Hanwha Techwin is another company that is seeing more interest in cybersecurity, as well as concern about whether a product is supported professionally. They have doubled-up production in South Korea and added capacity in Vietnam to avoid manufacturing in China. Thinking about their integrators, Hanwha Techwin is putting more emphasis on making installation easy. Installation costs may be up to 50 percent of a job, so easier installation frees up money to buy more or better cameras. With a new design of their cameras, an electrical contractor can now install the camera base and conduit, and then the integrator can easily plug in the camera later. Camera bases are common across multiple models, so a customer could switch out a 5-megapixel for a 2-megapixel camera later on if they want to (same housing plate). ‘Skins’ allow the color of cameras to be changed to match surrounding décor. “We are changing the idea of how people approach selling a camera, and it’s a whole new idea of how to install cameras,” said Tom Cook, Senior Vice President, North American Sales, Hanwha Techwin. Hanwha cameras can include a sound classification analytic to detect sounds such as gunshots Cameras With Sound Detection Technology Hanwha offers more flexibility in the field – interchangeable parts are packed together to enable configuration on site. And there is no need to stand on a ladder to position cameras; stepper motors help with remote camera positioning. Multi-sensor cameras have modules (combining lenses and sensors) that can be switched out at installation. Hanwha Techwin cameras can also include a sound classification analytic to detect sounds such as gunshots, screams or glass breaks, especially useful in K-12 education environments. Unification and the customer journey were a key emphasis for Genetec at GSX 2018. Unification for Genetec means combining multiple functions on one platform, from one vendor and using one source code. The company approaches the market by analyzing each customer’s journey as it relates to Genetec products. A typical customer journey involves (1) a company looking for standalone systems; (2) the need to centralize systems through integration and unification; (3) increasing automation and workflow; and (4) adding intelligence for more informed decision-making. “Genetec wants to get more in-depth with customers, be more comfortable with their business, and understand their challenges,” said Derek Arcuri, Product Marketing Manager. “We want to get naked with our customers.” Machine Learning Engine For Crime Prevention In the city of Chicago, Citigraf detects patterns in crime behavior and determines where a crime is likely to occur There was a big crowd at the Genetec booth, and not because the comment was applied literally. Genetec has divided itself into multiple parts, each focused on a vertical market such as retail or transportation. The approach is to operate as a ‘federation of startups’, with each market sector accountable to fill in the gaps in the portfolio to meet the specific needs of each vertical. For example, Genetec’s Citigraf is an unsupervised machine learning engine with an algorithm to detect anomalies and trends from a large pool of data in a municipal environment. In the city of Chicago, Citigraf detects patterns in crime behavior and determines where a crime is likely to occur. The system alerts operators in a bureau or area that has a higher risk level and should beef up the number of first responders. Chicago has seen a 39 percent decrease in average response time of first responders as a result. In the retail market, Genetec leverages the security infrastructure to analyze shopping trends and provide data for merchandising and operations. “Each customer is getting a portfolio of products tailored to the industry they are in,” says Arcuri. Demonstrating IoT Devices Axis Communications displayed its range of products at GSX, demonstrating its almost total transformation from an IP camera company to a supplier of a full range of Internet of Things (IoT) devices. “Axis is broadening its portfolio to include more solutions,” said Scott Dunn, Senior Director, Business Development Systems and Solutions. “Our success is driven by continuing to innovate our portfolio. The market is continuing to grow, and Axis is continuing to expand its market share.” Eight ‘Axis Customer Experience Centers’ around the United States help Axis stay close to their integrators, customers, partners and prospects. IP addressable audio speakers from Axis can provide music as a service, and then can be interrupted for audio messages on behalf of physical security Axis has offered access control IP edge devices since 2013, and now has a new A1601 door controller being sold with partner-only software (no embedded Axis software like previous A1001 devices). In audio products, Axis has a portfolio of speakers, intercoms, and public address systems. Acquisition Of IP Door Intercom Company Enhancing the audio line was acquisition in 2016 of 2N, an IP door intercom company headquartered in Prague, Czech Republic. In North America, the 2N team is now fully part of Axis. The line emphasises simple architecture, programmability, and the ability to integrate widely. The products use Session Initiation Protocol (SIP) to integrate through the cloud or peer-to-peer. IP addressable audio speakers from Axis can provide music as a service, and then can be interrupted for audio messages on behalf of physical security. Retail, education and enterprise customers are gravitating to IP audio. An IP bridge can tie existing analog components into the IP system. For perimeter security, Axis offers a radar device to help eliminate false alarms, as well as thermal cameras.

The future of drones in the security and safety industry is sooner than you think. Tyco Integrated Security and Percepto offered a glimpse of that future at ASIS 2016: Autonomous drones that can patrol a perimeter 24 hours a day, seven days a week, managed remotely and able to perform multiple tasks on-site. The technology was developed by Israeli-based Percepto, based on innovation with roots in the Israeli military. Percepto has sharpened its focus on computer vision and applied it to allow drones to fly autonomously, using global positioning systems (GPS), vision sensors and algorithms to constantly analyze what the drone “sees” through an on-board camera. The system can work with any camera that provides an adequate image for real-time vision algorithms. Perimeter Security At ASIS Tyco Integrated Security invited Percepto to display its technology in the large integrator’s booth at ASIS. “It was the first show where we targeted perimeter security,” says Ariel Avitan, Percepto’s Chief Commercial Officer. “Tyco took us under their wing. We had about 100 conversations at the show. After about 10 minutes everyone understands the business logic behind the solution. You have to talk to the end users to understand that your concept is validated.” Percepto is in the contractingphase with TycoIS and alsohas a number of other pilotprojects, including energycompanies in Europe TycoIS is also working with Percepto on several pilot projects to demonstrate and fine-tune the technology. Percepto is in the contracting phase with TycoIS and also has a number of other pilot projects, including energy companies in Europe. “Our challenge is robustness,” says Avitan. “The technology is trustworthy. We just need to make sure the system is. And the industry needs to identify applications where we can provide more value.” Autonomous Drone Performance  Percepto’s products include a hardware base station to control the drones, and the PerceptoCore module is installed on board the drone to allow it to interface with the base station. The core is pre-loaded with multiple task applications that enable the drone to perform tasks relevant to its purpose – autonomously. The “core” can be installed on almost any size or type of drone, whatever the manufacturer. In addition, Percepto provides an interface that integrates with existing systems in the security department’s control room. Cloud management software enables remote access and management of multiple drones. The software collects, analyses and presents data, while streaming live video on an ongoing basis. Perimeter security is just one application where drones will be deployed in the near future. Having a drone stationed on-site, charged and protected by its hub, enables fast reaction to any need in the field, day or night. Additional sensors and other equipment can be added to drones to detect gas leaks, thermal energy, or smoke, and even to provide life safety capabilities. Lighted drones with voice messaging could be used to direct employees or the public to the best exit route in case of a mass evacuation. 24/7 Perimeter Security Using drones to patrol 24/7 addresses the needs of perimeter security. Adding more sensors and providing additional data to operators helps expand the system’s utility and increase return on investment (ROI), says Avitan. “These applications are a tremendous benefit for security,” he says. “We actually find that adding safety and inspection applications is a good way to increase security. When you have a drone that knows how to provide ROI, it saves tons of money. It’s always about security, but above that we want to add value and increase ROI.” In addition to perimetersecurity, drones will soonbe used to inspect thethousands of solar panelsat solar energy sites In addition to perimeter security, drones will soon be used to inspect the thousands of solar panels at solar energy sites. Drones with cameras can detect the presence of dust or other factors that lower solar-panel efficiency, or cracks or malfunction of the actual panels. Thermal imaging on board a drone can detect which panels are under-performing. Drones could also be used to provide alerts if a transformer or cabling overheats in a power plant or critical infrastructure application. Restrictions On Drones The U.S. Federal Aviation Commission is evolving its position on autonomous drones. Drones are restricted from populated areas, can only fly at certain altitudes, and must be equipped with lights if flying at night. Currently, applications require that there be an unmanned autonomous vehicle (UAV) pilot on site, maintaining “line of sight” with the drone, who can take control if needed. However, the requirement for the UAV license has been lowered to allow certification with an online course. There have also been some exemptions granted for the line-of-sight requirement (e.g., railroad inspections). “We include control mechanisms now to be compliant, and when the barriers come down, we are ready for that,” says Avitan. Many global jurisdictions are following the FAA’s lead, although some countries do not regulate drone traffic. Avitan says he expects regulators to allow drones to fly autonomously beyond line of sight in specific closed facilities in the next 12 months. Based on the pilot projects, Percepto will fine-tune the system, streamline manufacturing and launch a fully commercialized system by Q1 2017. Avitan expects to have up to 100 units deployed in 2017, and up to 1,000 units deployed in the next 18 to 24 months. Like I said: Sooner than you think.

3xLOGIC, Inc., a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, announces that the Bradley Business Center, located in Chicago, has installed a 3xLOGIC infinias CLOUD access control system throughout the redevelopment project. HTML Global, an IT Managed Services Provider (MSP), oversaw system installation and continues to provide remote system management. Bradley Business Center (BBC) is the largest redevelopment project on Chicago’s north side, comprising over 500,000 square feet, spread over 22 acres. The BBC offers a unique shared office environment for entrepreneurs and professionals and boasts a wide array of features and amenities. Controlling Common Areas Both organizations do the day-to-day administration of the system, with HTML Global providing back-up and higher-level functions At present, the 3xLOGIC infinias system manages a total of 43 internal doors throughout the complex, split between BBC-managed doors and those for a tenant company, Compass Health Center. The two organizations manage their own access separately but use some of the same network and PoE switches. BBC doors managed are mainly those controlling common areas and shared amenities— parking, fitness facility, rooftop terrace, and others—but also data rooms and other sensitive areas within the office space. Both organizations do the day-to-day administration of the system, with HTML Global providing back-up and higher-level functions when requested. “When we started with BBC, they were looking to us for our knowledge base, and we installed a few doors at that time. Then, we built out the system as they added new offices and common areas to be managed,” explained William Hunt, Managing Director, HTML Global. Cloud-Based System “The distributed Ethernet network can easily handle all the doors and that simplified installation and on-going management. The BBC property management staff don’t want a server onsite, so a cloud solution nicely fits their needs. Another advantage for BBC is our RMR services and the fact that a cloud-based system is mainly operating expenses, not hardware capital expenses—that’s economically advantageous for a property management business.” “There are so many other advantages to a cloud-based system, especially our ability to add doors when any of the resident companies want to join the system, or to expand the number of doors for existing customers—we can add one door or hundreds of doors upon request,” said Hunt. “Compass likes the system functionality and ease-of-use so much, they recently expanded it to their Northbrook location, too. That way, when staff move between the two facilities, they only need one set of credentials.” Access Control System Such high-level control and ease of use is accomplished with minimal hardware on site BBC controls access by zone and/or amenity for each credential holder, administrators can add zones and close access to other zones with a few keystrokes. Door control is granular, making it easy to provide all-areas access to senior staff and highly-limited access, for example, for contractors and temporary workers. Such high-level control and ease of use is accomplished with minimal hardware on site. Many administrators were up and running on the infinias system with very little training, if any. With a cloud-based access control system, new tenants can join the system with ease, or a tenant can be removed from the system in a matter of minutes. Fix Things Remotely Hunt again, “As an MSP, we are overseeing a system that updates itself automatically, and because BBC management doesn’t have a full-time IT person, that’s where we come in.” The future looks bright for HTML Global with the Bradley Business Center. Current office space is nearing fully-leased status, and BBC management is looking to expand their property offerings into additional buildings located on the same parcel. Hunt is impressed with another feature of the cloud-based system, “The network is set up on PoE switches, so if a door isn’t acting properly, we can fix things remotely, we don’t need to roll a truck—that’s very cost-effective.”

Kunsthalle Mannheim is a museum in Germany which contains a major collection of important art. Reliable technology, integrated in a networked solution from Bosch, ensures all-round protection on a total of 3,600 square meters of exhibition and storage space. A special focus of this is optimally safeguarding people and property without interfering with visitors’ encounters with priceless works of art. Customized Security Solution And Integration Since its inauguration in 1909 over a century ago, Kunsthalle Mannheim has acquired a global reputation as a very special place to experience modern art. The complex comprises a building in Art Nouveau style dating from 1907, underground storage rooms, a main building, and the newer Hector Building, completed in 2018. Coinciding with the opening of the Hector Building, a customized security solution installed and integrated by Bosch experts also debuted. The system’s components are almost invisibly connected with the various exhibition areas. The modular alarm system UGM 2040 and around 260 state-of-the-art video cameras monitor the interiors of Kunsthalle Mannheim as well as the open areas around. Fire Protection All of the security equipment is controlled by the Building Integration System from Bosch Comprehensive fire protection is provided by a fire alarm system spanning 700 detection points. There are 330 speakers in case it should ever be necessary to evacuate visitors and employees. All of the security equipment is controlled by the Building Integration System from Bosch. Modular Alarm System Thanks to this new solution, Kunsthalle Mannheim is facing the future with confidence. The modularity of the alarm system UGM 2040 allows fast, cost-effective implementation of modifications and extensions. Professional service technicians from Bosch regularly maintain it and perform any required repairs to ensure highly reliable operation and low overhead.

Tottenham based Lancasterian Primary School is focused on the delivery of a safe and welcoming learning environment, ‘where everyone is included and creativity is valued.’ The school is persistently seeking new ways to enhance and improve its offer to the children and the local community. The school had an established high-profile intruder alarm system on site and consulted with Amthal to create a maintenance program that could operate with no disruption to learning timetables. Safe Learning And Working Environment Proactively worked with us to create a maintenance schedule for our intruder alarm" Says Sam Judge, Lancasterian Primary School’s Assistant Site Manager: “The security of our school is naturally a top priority, to ensure staff and pupils can work and learn in a safe environment. We see a careful balance to ensure our focus on creation of a welcoming and nurturing school for pupils and the local community is not overwhelmed.” “It’s something we are consistently reviewing and when we approached Amthal, we were instantly impressed with their understanding of our objectives. They proactively worked with us to create a maintenance schedule for our intruder alarms, to ensure they continue to operate to maximum capacity for the ultimate protection of all who learn with us, and provide total peace of mind and assurance to the site management team.” Well-Maintained Security System An effective school building security alarm system for which users are fully trained" Mark Golding, Amthal Account Manager added: “Ensuring that pupils, buildings and equipment are protected requires an effective school building security alarm system for which users are fully trained, alarm systems that are regularly maintained and service inspections that are logged and documented.”  A well-maintained system will ensure compliance with building safety regulations and also help to ensure the school passes OFSTED with flying colours. Amthal is thrilled to be working with schools such as Lancasterian Primary to ensure its security for the benefit of staff, pupils and visitors.” Satisfying User Needs Independently owned, Amthal Fire & Security is dedicated to satisfying end user needs for security safety and convenience offering design, installation, service and remote monitoring of advanced electronic fire & security solutions, including intruder, Fire, Access and CCTV systems. Amthal Fire & Security is accredited by the Security Systems and Alarm Inspection Board (SSAIB) United Kingdom Accreditation Services (UKAS) and British Approvals for Fire Equipment (BAFE.)

Dundee’s rejuvenated waterfront has breathed new life into the city, and not far from the new V&A Museum building is Foxlake Dundee, an exciting new water sports facility. Taking advantage of the regenerated docks area, Foxlake Dundee offers cable wakeboarding – where boarders are propelled by an electric cable rather than a boat – paddle boarding and Scotland’s first urban Aqua Park. Hikvision Thermal Video Solution Foxlake Dundee was the second Foxlake water park to open, following the very successful adventure park in Dunbar, East Lothian, on the Scottish coast. The Dundee facility, which opened fully in summer 2018, includes a large floating assault course, which has proven hugely popular with visitors, featuring huge obstacles, slides and rafts, and a giant 3.5m inflatable tower known as ‘the Mountain’. Unfortunately, due to its city center location, the assault course and the wider facility was likely to be something of a magnet for unauthorized activity, primarily of the inebriated variety, explains Zak Hegarty, Foxlake Dundee’s manager. “Because of our location, right in the heart of Dundee city center, we’re quite near a lot of pubs,” Hegarty adds. “And sometimes a 3.5m floating inflatable tower looks pretty inviting to someone with a quantity of ale in their system – it looks like an irresistible challenge.” Remote HD CCTV MonitoringI introduced myself as I saw they were opening and was invited initially to look at a CCTV system" The concern was that accidental or deliberate damage or vandalism to the equipment was a real risk – and along with that came the danger of injury or worse to those attempting to exploit the park, at night, in the dark, unsupervised on the water. Hegarty’s first instinct was to investigate the option of manned guarding: having a security officer on-site during those out of hours periods overnight when the facility was at its most vulnerable. But an approach from Brian Davidson of Webster Security & Fire was to change his mind. Davidson had noticed the development in the docklands with interest. He approached Hegarty to see if Webster Security & Fire might be able to help with securing the site. “I introduced myself as I saw they were opening and was invited initially to look at a CCTV system,” Davidson says. “This then blossomed during further conversations into a proactive, remotely monitored CCTV solution. They were looking at going down the route of employing manned guarding for when the site was closed, but we thought this would provide a cost-effective and workable solution that offered the same level of protection.” GJD Motion Detectors The challenges presented by the Foxlake Dundee site were not insignificant. The system needed to be remotely monitored and based on some form of movement detection – on a site which itself was constantly moving, due to the changing tidal water levels. Davidson and Webster Security & Fire got in touch with Hikvision in Scotland and together they designed a solution to meet all of Foxlake’s needs. The centerpiece of the system proposed by Davidson and Webster Security & Fire was the use of Hikvision thermal cameras to detect activity on the jetties. This is complemented by the use of GJD motion detectors and Hikvision cameras to pick up movement on approach areas, further Hikvision cameras which monitor the internal office reception areas, and additional Hikvision cameras providing a security, health and safety and management overview of the both the assault course and the paddle and wakeboarding facility areas. A public address tannoy system is also connected to the surveillance solution. Hikvision Thermal Bullet Cameras The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view The Hikvision thermal bullet cameras highlight areas of heat difference in the field of view – so a human body is always visible as hotter than its surroundings, particularly in a marine or waterfront environment. Hikvision’s thermal cameras also utilize behavior analysis technology, so figures moving into specific zones in the image can automatically generate alarms. The advantage of thermal cameras for a water-based site like Foxlake is that they can operate in all weather conditions – they’re not impeded by fog, mist, heavy rain, snow or other environmental factors, the sorts of conditions which could severely impede even the most advanced of conventional cameras. Hikvision 8-Channel DeepinMind NVRs The other cameras in the Foxlake Dundee system benefit from Hikvision’s Darkfighter technology, allowing for video monitoring and recording in even the lowest of light conditions. And the whole solution records to a Hikvision 8-channel DeepinMind network video recorder, which utilizes powerful AI technology to learn to filter out false alarms and accurately raise alerts. In the evening, after normal operating hours, the site is locked up and alarms are set. It’s then remotely monitored by the Corps of Commissioners, who are alerted when the thermal cameras or motion detectors pick up any movement on the site. Operators check the live cameras to confirm that intrusion has occurred. If an intruder is detected, they immediately contact Foxlake management via phone, and are also able to contact police if required. At the same time, the Corps operatives can use the PA system to issue warning announcements to allow the intruders to know they are being monitored. The effect is almost instantaneous, Hegarty says. Enhanced Intrusion Detection The overall reception for the video surveillance solution has been extremely positive “We’ve had three incidents since the system was installed,” he says, “and the response by the intruders is pretty remarkable. I’ve reviewed the footage and compared it to the time notification I’ve received a missed call on my phone: you can see the intruder on the video footage hear the warning, and then they’re off. They just leave straight away. It’s amazingly effective.” The overall reception for the video surveillance solution has been extremely positive. “We’re really happy with the system,” Hegarty says. “The video footage quality is very high and we’re glad we haven’t had to go down the manned guarding route, as similar facilities have done. We appreciate that Webster and Hikvision took the time and thought to design something that would work for us in our specific circumstances. Of course, the proof is in the performance, and the fact that a number of intruders have been quickly and effectively warned away is evidence that it is doing the job it was designed for.”

3xLOGIC, Inc., global provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner has announced that the Kentucky School Boards Association (KSBA) is delighted with their recently-upgraded 3xLOGIC video surveillance system, installed and monitored by Sonitrol of Lexington.   3xLOGIC - Sonitrol Collaboration The Kentucky School Boards Association was established in 1936 and represents 863 school board members from across the state to provide training, services, and collegiality to aid in the effort of providing the best education possible for public school students across Kentucky. KSBA is a long-time Sonitrol of Lexington customer, going on 25 years. Hence, Sonitrol and Danny Goodpaster, Security Consultant, were well positioned to understand KSBA’s situation and recommend the solution best suited for their needs. “About three years ago, during the budgeting process, we had an incident in our parking lot in which there was a minor fender bender,” related Jeff Million, Print Shop and Operations Manager for KSBA. “The camera watching the parking lot was only 30 feet away, but I could not even make out identifying writing on the car that struck the other car. On another occasion, we had a break-in and from three feet away I could not make a positive ID on the perpetrator. After these incidents, things got rolling and we soon embarked on upgrading our video surveillance capabilities.” Full HD IP Video Surveillance Solution The multi-sensor device is a camera with a unique set of capabilities, it is also equipped with impact-activated audio, glass break, and motion detectionGoodpaster wrote the first upgrade proposal in 2016. After some discussion about installing a hybrid DVR, KSBA at Goodpaster’s urging decided to remove the analog cameras and go full IP. Now, the organization has four static cameras and two 3xLOGIC multi-sensor devices, trained on the front door and the back door, loading dock, and parking lot. The multi-sensor device is a camera with a unique set of capabilities, it is also equipped with impact-activated audio, glass break, and motion detection along with video and audio verification of alarm activations. The multi-sensors are connected to an updated Sonitrol panel and they provide video feeds, as well as glass break and audio verification for both entrances. “With our former system, I’d get the first call on alarm, but often I did not have enough video information to make an informed decision. Now, I have the data and the images I need to deal quickly with any situation,” said Million. Goodpaster recalled that there was a lot of competition for this business—'KSBA really did their homework.’ At the end of the day, it was the multi-sensor’s video and audio verification that provided KSBA with real, tangible benefits they could feel. Further, between the Sonitrol app and VIGIL Client software installed on Million’s laptop, KSBA now has a fully-integrated solution, as opposed to the two separate systems they had before. The four non-monitored cameras are overseen by 3xLOGIC VIGIL Central Management software (VCM), so if any equipment issues arise, Sonitrol knows immediately and can act to proactively solve them. Multi-Sensor Devices The new cameras also provide a better field of view, I’m picking up my entire parking lot, before I could only see half of it"As noted earlier, the Multi-sensor devices monitor the front and back entrances, as well as the parking lot. The other four 3xLOGIC cameras are trained on the front door reception area and down the hallways away from the front and back entrances, to provide visibility on where any visitor or employee is going. These cameras are viewed live and used for incident review. The receptionist at the front desk has a dual screen that shows her the approach to the building and who is coming through the door before that person reaches her desk—this creates full situational awareness and keeps the receptionist safe.  “We really do like our new cameras, and we are light years ahead of where we were as far as quality and ease of use with the 3xLOGIC system,” said Million. “We now have video verification capabilities. Before I’d get a phone call, while away from the office, providing video images but I couldn’t make anything out. I’d have to head home to view the video and I still didn’t have sufficient resolution to make out what was happening. The new cameras also provide a better field of view, I’m picking up my entire parking lot, before I could only see half of it.” IP HD Cameras Million continued, “Recently, we had a forced entry attempt on the front door, and we went to the video. We could immediately resolve what had happened—that’s real peace of mind. We have to make quick decisions, and in the event of a real incident, we’re shaving at least 10 minutes off of police response times. Million can view all six cameras on his mobile app. We don’t want to call on false alarms, we want to make certain. Now we can and the video quality is about 10 times better.”

Located southeast of Los Angeles, California, the City of Whittier hosts a water pumping utility installation that provides water to the businesses and residents of the surrounding Gateway Cities Region. In recent years, the installation routinely suffered attacks by vandals and looters, resulting in regular defacement with graffiti and the theft of copper components from pumping stations. This caused interruptions in service to businesses and residents across the surrounding cities. To ensure the security of the water installation and avoid public health and safety concerns, the City of Whittier turned to a virtual guarding solution from iNet Security LLC. iNet Security leveraged comprehensive monitoring from the Surveillance Acquisition Response Center (SARC), powered in part by IDIS technology, for a high-performance video surveillance solution that has already shown powerful results. Enhancing Multi-Site Security And Safety The City of Whittier turned to a virtual guarding solution from iNet Security LLC With the health and safety of the City of Whittier and its surrounding region potentially at risk, it was essential that any security solution deployed by the city be dependable, effective, and capable of low-maintenance 24/7 monitoring. The system also required ease of remote use as the installation is located in a remote wildlife preservation area far from the city center. Any surveillance solution had to: Secure multiple locations within a remote wilderness location Manage authorized access to installation premises Maximize security of the installation with encryption speeds capable of constant live monitoring Provide compatibility and integrate seamlessly with SARC virtual guarding systems Enable the coordination of live responses to security events Feature intuitive software that is easy for users to operate and master. Representatives of the City of Whittier reviewed systems from several manufacturers before they determined that the virtual guarding solution from iNet Security, powered in part by IDIS, would best meet their requirements. DirectCX Technology And Center VMS The industry’s most advanced analog HD solution, DirectCX, is based on High Definition Transfer Video Interface (HD-TVI) technology SARC and the City of Whittier leveraged technology from the high-performance and cost-effective IDIS DirectCX solution and IDIS Center video management software (VMS) to meet their remote monitoring needs. The industry’s most advanced analog HD solution, DirectCX, is based on High Definition Transfer Video Interface (HD-TVI) technology. IDIS incorporated its expertize in image processing to provide unrivaled HD recording performance at an affordable price point for the responsibly cost-conscious City of Whittier. Designed for simplicity, convenience, and performance, the DirectCX technology and the powerful, full-featured IDIS Center VMS incorporated by iNet Security have proved to be optimal components of the comprehensive solution, meeting the challenges faced by the City of Whittier. IDIS HD-TVI DVR The most powerful IDIS HD-TVI DVR, the TR-4116 16 Channel Full HD Recorder, offers: Support for HD-TVI, 960H, and analog cameras Up to 480ips Full HD recording Full HD display with HDMI and VGA output Support for CVBS spot monitor Long distance transmission over coaxial cable Support for HD-TVI camera OSD control over coaxial cable Expansion up to 32TB using 4 SATA interfaces and 1 eSATA storage interface One click network configuration using IDIS For Every Network (FEN) service Dependable Security Environment IDIS has helped to dramatically improve the security environment for the City of Whittier’s water installation and pumping stations In partnership with iNet Security and SARC, IDIS has helped to dramatically improve the security environment for the City of Whittier’s water installation and pumping stations. Within the first week of installation, a group of vandals was caught attempting to fault the installation fence and was successfully deterred remotely using SARC’s remote “voice-down” protocol. In a dramatic security and safety success, the system was used to coordinate a fast and effective response to two isolated fires as well as a dangerous wildfire that threatened both the utility and surrounding wildlife. SARC operatives utilized IDIS technology, in part, to accurately and quickly guide first-responders through the remote wilderness to the site of the fires, minimizing damage and risk to the surrounding areas. Thanks to the power and performance provided by the iNet Security solution, including IDIS DirectCX technology, the City of Whittier is benefiting from: Low total cost of ownership Unparalleled ease of use through the IDIS Center VMS Complete dependability of system components Lower system maintenance requirements A scalable solution to allow for expansion to additional installation sites

A basic tenet of sales is ABC – always be closing. But it's a principle that most professional salespeople would say oversimplifies the process. Especially in a sophisticated, high-tech market such as physical security, the required sales skills are much more involved and nuanced. We asked this week's Expert Panel Roundtable: What unique characteristics are required of salespeople in the arena of physical security systems?

The year ahead holds endless promise for the physical security industry, and much of that future will be determined by which technologies the industry embraces. The menu of possibilities is long – from artificial intelligence to the Internet of Things to the cloud and much more – and each technology trend has the potential to transform the market in its own way. We tapped into the collective expertise of our Expert Panel Roundtable to answer this question: What technology trend will have the biggest impact on the security market in 2019?

There is no expectation of privacy in a public space. That’s the premise on which most video surveillance applications are justified. But new concerns about privacy, specifically the General Data Protection Regulation (GDPR) in Europe, are changing expectations. And what if a camera must be positioned where a private area happens to be within its range? Fortunately, there are technology approaches to solving these dilemmas, as our Expert Panelists explain. We asked: What new technologies are helping video systems overcome concerns about privacy?