Retail security systems
Idesco have begun adding an anti-collision ability to both their Wiegand and OSDP versions of 8 CD 2.0 DESFire readers, letting them read multiple cards simultaneously. This is particularly convenient when one presents several cards or hybrid cards together. This is because this new anti-collision ability ensures the reader won’t stop upon reading the first card it encounters, ignoring others in the detection zone – even though that first one wasn’t what one wanted to read. No...
Johnson Controls is announcing exacqVision 20.09, which offers an integrated, cost-effective face mask detection solution that can quickly put information into the hands of facility decision makers to help maintain safe environments for employees and visitors. Based on Artificial Intelligence (AI) analytics versus pixel-based analytics, exacqVision 20.09 with Face Mask Detection offers improved accuracy and a scalable, efficient solution for organizations where public health and safety is a pri...
While cyber attackers chase down system vulnerabilities and valuable data each passing day, the business world has taken the measures against them. The latest trends and cybersecurity statistics reveal that data from various sources, especially mobile and IoT devices, is targeted and attacked. Organizations face the risk of data loss due to unprotected data and weak cybersecurity practices. In the first half of last year, $ 4.1 billion of data records were exposed, while the average time needed...
CertAlarm, an organization offering a pan-European quality mark in the fire protection and security systems industry, has appointed Dr. Benoît Stockbroeckx as new Chair of its Technical Advisory Group (TAG). The TAG is CertAlarm’s organ to provide technical guidance on issues such as the interpretation of the respective standards or on the monitoring of the competence and integrity of the participating certification bodies and test laboratories. Dr. Benoît Stockbroeckx, who is...
New Wisenet WAVE PoE NVRs introduced by Hanwha Techwin are designed to provide a cost-effective way for users to be able to take advantage of the highly popular Wisenet WAVE video management software (VMS), without having to install a server. The 8 channel Wisenet WRN-810 and 16 channel WRN-1610S NVRs are equipped with a powerful processor to provide users with a seamlessly integrated and optimized way of utilizing the latest version of the feature-rich VMS. The WRN-810 stores up to 12 terabyte...
FelenaSoft announced the release of Xeoma software version capable of detecting people that are or are not wearing protective facial masks. With the start of the pandemic a facial mask has become an essential part of the everyday life and an integral element of the safety rules in many governments. Thanks to current technological advances, cutting-edge solutions like Xeoma can aid humanity in the struggle. Xeoma’s Mask Detector is a fully automated, artificial intelligence-powered feature...
Temperature monitoring expert, AMETEK Land, has partnered with sister company, Telguard, to offer the VIRALERT 3 non-contact human body temperature screening system as part of Telguard’s distribution channel to the security sector. The VIRALERT 3 provides a camera, thermal imager, and a temperature-controlled reference source on a single mounting platform. Using automatic face detection, the system ensures a valid reading, and provides a measurement that’s accurate to within 0.5oC/ 0.9oF, it then calculates core body temperatures through a rapid test procedure that lasts less than two seconds. Infrared thermal imaging Developed over 18 years by AMETEK Land experts, the VIRALERT 3 provides real-time infrared thermal imaging from a safe social distance. It is designed to screen visitors for elevated skin temperature at an entry point without slowing the flow of people or the need for person-to-person contact. The VIRALERT 3 is easy to use and can be left to operate automatically, with audible and visual alarms alerting when high temperatures are discovered. To ensure the highest levels of accuracy and reliability, it has a blackbody calibration source fitted on the same platform as the integrated thermal imager/visual camera. This makes for a compact system that won’t get in the way of queueing people and can be easily wall or desk-top mounted. Security sector Justin Smith, AMETEK Land Vice President said, “Partnering with Telguard is a perfect fit. Telguard is a leader in cellular communications devices for security systems, and VIRALERT 3 complements these products, providing the security sector with all the systems they need to open facilities safely, and just as importantly, to stay open.” The VIRALERT 3 builds on AMETEK Land’s proven expertise in temperature technology. The company has been developing high-accuracy infrared measurement instruments since 1947 and has been creating human body temperature screening systems since responding to the SARS outbreak of 2002.
The massive explosion that shook Beirut on August 4th had a devastating impact on Lebanon and its citizens, killing at least 180 people and injuring thousands. At the same time, tens of thousands of the city’s residents were left homeless after the blast destroyed their houses and properties. International organizations and peacekeepers from all over the world have reached out to send daily necessities and medical supplies to the region and assist in the reconstruction of the affected areas. As a socially responsible company, Dahua Technology and its Lebanon team immediately contacted the Embassy of the People’s Republic of China in Lebanon after the blast at Beirut Port, and donated 350 cases of food supplies to help the affected residents tide over this extremely pressing circumstance. Temperature monitoring system Dahua Lebanon has donated thermal body temperature monitoring system to the country’s Ministry of Health “We just wants to tell those people that never lose faith for life because love will beat anything and the nightmare will eventually go away. Dahua Technology stands in solidarity with the Lebanese people and we are working together to help them rebuild their homes,” said Lori You, Country Manager of Dahua Lebanon. Recently, also with the help of the Embassy of the People’s Republic of China in Lebanon, Dahua Lebanon has donated two sets of Dahua thermal body temperature monitoring system to the country’s Ministry of Health, strengthening the protection of Beirut Rafic Hariri International Airport during the pandemic period. Local public welfare Dahua Technology has been operating in Lebanon for more than 10 years. With a professional local sales and technical team, Dahua Lebanon provides local customers with latest technologies, quality products and solutions, as well as speedy services throughout the country. While delivering projects covering transportation, retail, finance, education and other fields, Dahua Lebanon also actively supports local public welfare projects, enabling a safer society and smarter living.
Interface Security Systems, a service provider delivering business security, managed network, and business intelligence solutions to distributed enterprises, announces it is expanding its Interactive Remote Video Monitoring services with a new highly-affordable Virtual Security Guard Monitoring package designed specifically for small and mid-sized businesses (SMBs) and enterprises with moderate security challenges. With installation costs starting at just $2,500, companies are now able to protect their employees, customers, and assets with the help of trained security professionals monitoring their premises with live video and two-way audio. Trained intervention specialists With Virtual Security Guard, businesses such as retailers, restaurants, banks, hotels, and more, will be able to rely on Interface’s advanced technology and trained Intervention Specialists to immediately intervene in the event of shoplifting, robberies, customer arguments, and any other emergency or potentially volatile situation. “We are seeing increased demand from SMBs and enterprises across a range of verticals for advanced security solutions as they embrace new business models and face heightened security concerns,” said Brent Duncan, Chief Revenue Officer at Interface Security Systems. “With our Virtual Security Guard solution, businesses can ensure employee and customer safety, reduce shrink, and lower insurance and guard costs.” Intrusion alarm monitoring The low-cost Virtual Security Guard package gives customers the flexibility to rapidly roll out a security solution Available immediately, the new low-cost Virtual Security Guard package includes intrusion alarm monitoring, interactive live video and two-way audio monitoring, up to eight video cameras, and one audio zone. Every alarm will be verified with live audio and video to reduce false alarms. Businesses have the option to leverage their existing security cameras and network connectivity infrastructure to make the solution even more cost-effective and easy to implement. The low-cost Virtual Security Guard package gives customers the flexibility to rapidly roll out a security solution and then graduate to a more advanced version of the service based on threat levels or to accommodate business expansion. Video monitoring solutions Enhanced services include remote guard tours, scheduled announcements, and operational compliance audits. Customers can also upgrade to a full suite of interactive video monitoring solutions that come with extensive video camera coverage, multiple audio zones, on-demand security escorts, and smart personal safety devices. Businesses interested in exploring the Virtual Security Guard service can take advantage of a complimentary security risk assessment that includes a free site survey for a limited time.
AxxonSoft has launched version 4.4 of the Axxon Next intelligent VMS. This version includes new functions of neural analytics and camera management, enhanced GUI and Web Client, and many other enhancements and improvements. Supported body temperature measurement with a number of thermographic camera models. Measurement results appear as captions over video and are saved to an archive. Upon discovering an individual with abnormal body temperature, the camera creates an alarm event, and sends it to Axxon Next. The user can set up an auto response scenario to notify operators or responsible staff, start video recording, etc. Based on alarm events, the user can quickly find videos of individuals with elevated body temperature. Mask detection - Based on neural network algorithm for facial recognition, this tool detects the presence or absence of a mask on a face. Social distancing violation detection - Based on Behavior Analytics, close-standing people detection helps in social distancing enforcement. Along with non-contact body temperature measurement and mask detection, this function is included in a dedicated anti-pandemic solution. Video analytics The neural network analyses video and generates data on the postures of people in the FOV AI analytics - Neural tracker recognizes and tracks moving objects of a specified type, e.g., individuals or vehicles. The user can further apply Scene Analytics to recognized objects to detect their motion, stopping or lingering in an area, crossing a line, etc. Detection based on the neural tracker can be applied to complex scenes with a large amount of non-relevant detail, whereas classic motion detection would be drowned out by numerous false alarms. In a specified time interval, the neural tracker counts objects of a specified type within a pre-defined area, and generates an alarm event upon reaching/exceeding a specified limit. Posture detection The neural network analyses video and generates data on the postures of people in the FOV. This data is processed by analytical algorithms which are capable of detecting specified postures, such as crouching, man-down, shooting, or raised arms. Posture detection helps recognize potentially dangerous scenarios, such as: an individual crouched down next to an ATM could be a burglar an individual(s) in a shooting position and other(s) with raised arms - could be an armed robbery Handrail holding detection helps in labor safety enforcement at production facilities, construction sites, working at height, etc. Posture detection–based counter tracks the total number of individuals within a specified area, and notifies staff upon reaching/exceeding the pre-defined limit. Update required analytics Network hardware acceleration - Added support for neural network acceleration in NVIDIA and Intel GPUs, including Mustang-V100-MX8 (HDDL), Neural Compute Stick 2 and Intel HD Graphics Water level detection - This tool reads water level values from measurement scale video. Its output is represented in the Camera window with a color-coded level indicator and, as an option, a numerical value. The user can use water level detection to monitor levels of any liquid in any basin or container. Facial recognition - Facial recognition now operates in real-time. Use the AxxonNet cloud service to create lists of Facial Templates and synchronize them across all Servers connected to the user’s AxxonNet account. Upon detecting a face, a list-specific response scenario is launched. The user can use this option to create lists of VIP and/or unwanted visitors, and automatically notify retail and security staff on their entry. DetectorPack - Axxon Next detection tools are now grouped by type (core, AI, facial, LPR) and compiled into a separate DetectorPack module, subject to independent continuous development and delivery. This makes it possible to download and update required analytics between point releases of VMS. Axxon Next 4.4 includes DetectorPack 3.4.0. Web client The new Web Client functions include: Simultaneous search on multiple camera channels for specified faces, vehicle numbers, detection events, or time interval Criteria- (MomentQuest) and time-based (TimeSlice) search Building a motion heat map Alarms panel displays all active alarms across the Axxon domain H.265 playback is supported (in the Edge browser with hardware acceleration set to on) The user can select one of the two H.264 display modes: all frames, or I-frames only Select the default layout to be displayed after the Web Client launch The user can now group cameras, create camera lists and sort cameras within a list by their names or IDs Camera management Recording on motion from embedded VMD - When the user adds a camera to their system, they can now quickly set up motion-based recording from on-board Video Motion Detection. For each added camera, the system automatically creates a VMD tool and a rule for automated recording to the specified file. When VMD triggering ends, video recording stops. Adding links to other cameras - Users can now include links to other cameras in a camera window. Clicking a link brings the user to the linked camera. This function facilitates object tracking between different camera FOVs. User Interface Videowall Management - A video wall is a set of display monitors physically and logically connected to act as a single screen. A video wall may include any monitor connected to any Client within the Axxon domain. In Axxon Next 4.4, the users can set up a video wall via a WYSIWYG GUI: monitor images on screen now match their physical layout. User rights now include an option to manage other Clients' monitors, not only local ones. On each monitor, users can set up layouts and quickly add cameras by dragging their icons from the Objects panel (Devices tree) or interactive Map. Hot keys for video walls control were added as well. Geo Map management - The user can specify coordinates of a camera: latitude, longitude, and bearing. When they add a camera to a geo map, its icon appears in a location that corresponds to its coordinates. On the map, the user can now search geo objects by their names. These functions will be useful for large-scale and distributed systems, including Safe City projects. Temporary layout in archive mode - The user can now create a temporary layout that includes cameras selected for Archive (video footage) viewing. This is a convenient tool for simultaneous viewing of multiple camera feeds for event analysis. When another layout is selected, the temporary layout is automatically deleted. Fast access to detection triggering events - The users can now quickly access detection triggering events on any layout with the newly introduced events panel to the right of the camera window. The panel contains the list of most recent detection events from tools created for this particular camera.
Telguard, a provider of security and life safety communications, announced that it’s partnering with sister company AMETEK Land to offer the VIRALERT 3 Integrated Human Body Temperature Screening System as part of its security distribution channel offering. The VIRALERT 3 is a non-contact temperature monitoring camera that detects body temperatures as people enter a building while maintaining appropriate social distancing. The VIRALERT 3 builds on AMETEK Land’s expertise in temperature technology. AMETEK Land has been developing high-accuracy infrared measurement instruments for more than 70 years. Developed over 10 years by AMETEK Land’s world famous temperature monitoring experts, the VIRALERT 3 is a real-time scanning solution that’s safe, accurate, and easy to use. Automatic face detection Audible and visual alarms will alert when elevated temperatures are discovered The VIRALERT 3 provides an all-in-one solution with the integrated camera and thermal imager, as well as the fixed blackbody reference source on a single mount. The compact system can be mounted and left to operate automatically and won’t interrupt or slow down the flow of people into a building. Using automatic face detection, VIRALERT 3 determines the best location for a skin temperature reading and then calculates core body temperature. It’s accurate within 0.9°F at a distance of 3.4 feet (one meter). Audible and visual alarms will alert when elevated temperatures are discovered. VIRALERT 3 is fully compliant with the National Defense Authorization Act (NDAA). Wide range of applications “The new VIRALERT 3 system has a wide range of applications, from hospitals to transportation, retail, office and manufacturing. We are excited to be able to offer security dealers and integrators this new solution as they support the reopening of the U.S. and Canada,” said George Brody, President of Telguard.
Bold report their new Gemini CCTV monitoring platform release includes new integrations and features to enhance the monitoring control room user experience and in response to the latest technology. These include the addition of three new CCTV system interfaces and a number of feature enhancements. March Networks, which operates in government, retail, education and banking sectors, amongst others, joins Mirasys VMS and Hanwha Techwin, formerly Samsung, along with many existing CCTV integrations. Gemini can be deployed in the cloud or on local servers as required. New features in the latest release include - direct camera import to save having to add cameras manually and rekeying descriptions, camera views and alarm zones integration, Hikvision DeepinMind object identifier, site polling, batch contacts editing, SMS dynamic messaging and broadcasts, and intelligent alarm signaling processing to dramatically reduce duplicate and false alarms.
A total of £1.6 billion worth of goods are reported as ‘lost’ to in-store theft in supermarkets each year, with figures increasing steadily. The presence of self-checkout systems have increased in supermarkets, as well as other industry retailers. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016. While this increase comes with such benefits as reduced wait times for customers and staff costs, it also comes with a risk of retail theft at self-checkouts. With the circumstances the world now finds itself in i.e. mass unemployment, financial uncertainty, the retail industry has seen an influx in these types of petty crimes, hitting retailers during an already turbulent period. While retailers are taking precautions to protect themselves and their patrons in this new era of in-person shopping, it’s important to ensure the business itself is protected. A popular method to combat these fears is to employ on-site security personnel, however, as we continue to adapt to new operating guidelines, retailers must begin thinking past the immediate future, and begin implementing long-term security solutions to prepare for life after lockdown such as strong CCTV systems with remote access. How has the security industry adapted its services to a post-lockdown world? Technological innovations like thermal recognition are key to adapting security systems for a post-lockdown world. Businesses which previously relied on facial recognition now must update their methods to account for shoppers wearing masks on-site and in-store. By 2021, we’re globally on track to have 468,000 self-checkout machines in operation, nearly double the 240,000 in existence since 2016 Biometric systems are now able to identify people with face masks, and thermal recognition such ADT’s Thermi-Scan system which can track human body temperature without the need for contact. Implementing these safe protocol procedures protect both employees and customers against virus outbreaks such as COVID-19. The need for these advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027. Artificial intelligence has been hailed recently as the way forward for remote security needs, and while business-owners continue to navigate procedures of returning to work post-lockdown, having remote access to real-time security monitoring is essential now more than ever. What are the main measures stores can take to prevent or reduce theft? Strategically placing a multi-camera surveillance system to ensure clarity, eliminate blind spots, and deter thieves should be top priority. It’s equally essential to invest in a system which has an efficient playback program, particularly in situations where reviewing important footage efficiently can offer vital information to the police force. Advances in video surveillance will reportedly increase the biometric facial recognition market by 14 per cent by 2027 As business-owners continue operating at reduced hours and with limited on-site staff, being able to access camera footage quickly and remotely is a key factor to consider. Whether owners opt to receive an alert on a mobile device allowing them to review notifications, or if their system is monitored by a remote security center, it’s important to be able to access footage quickly for added efficiency and ease. Facial recognition and AI have been popular points of discussion in relation to security cameras and CCTV. While careful considerations must be taken prior to utilising any sort of facial recognition technology, including conducting a Privacy Impact Assessment, the benefits include being provided with real-time tracking of repeat offenders which immensely helps the prevention of in-store theft. Here are some key points to consider when choosing in-store surveillance: Assess your needs – To get the best out of your security system, it is essential to analyze what your requirements are for your business as they might have changed to adapt to a post-lockdown world Camera setup – With store layouts shifting to accommodate social distancing guidelines, it’s important to re-evaluate the current set-up of any security cameras. Depending on any layout updates, it might be important to consider operating multiple cameras in one area to ensure a peripheral view and eliminate any blind spots Camera positioning – For optimal performance, check that light sources are not obstructing your view such as glare from the sun. It is also worth considering the height at which cameras are installed to maximize surveillance Check the focus – It is worth testing camera lenses bi-monthly to ensure that lighting or weather hasn’t affected the focus of the lens, resulting in a blurry visual Remote access – As guidelines continue to evolve, ensure you’re able to access any necessary camera footage quickly and safely in case of emergency Will we begin to see a reduction of theft as new technology is implemented? We’re beginning to see incidents of shoplifting and theft being taken more seriously by law enforcement. In the coming months, for the first time in Britain nearly twenty shoplifters who were either caught red-handed or identified on CCTV will be appearing before magistrates. While currently these court cases are being pursued by a private police force, these actions come after a Government plea to high-level police to prosecute shoplifters stealing under £200. Retailers have long voiced concerns that forces have abandoned low-level thefts and these steps are small but show that businesses are being heard. As innovations in surveillance security continue, we’ll be seeing a move away from human involvement which will create a more reliable and efficient system able to rely on machine learning and analytics. While there have been wider strides made in utilising AI for surveillance, these are largely being used currently by local governments to alert police forces to threats of criminal activity. It’s not unreasonable to think that in the near future, these types of smart technology will be employed by private businesses to analyze suspicious behavior or possible theft. However, as we see an increase in the advancement of security technology, we anticipate that those inclined to commit in-store theft will adapt their methods, therefore retailers should look to regularly evaluate their security needs to keep risks at bay.
Artificial Intelligence. You’ve heard the words in just about every facet of our lives, just two words, and they’re quite possibly the most moving, life-changing words employed in everyday conversations. So what exactly is AI, who currently uses it and should be using it? What Is AI? AI is a powerful way of collecting, qualifying and quantifying data toward a meaningful conclusion to help us reach decisions more quickly or automate processes which could be considered mundane or repetitive. AI in its previous state was known as “machine learning” or “machine processing” which has evolved into “deep learning” or, here in the present, Artificial Intelligence. AI as it applies to the security and surveillance industry provides us the ability to discover and process meaningful information more quickly than at any other time in modern history. Flashback - VCR tapes, blurred images, fast-forward, rewind and repeat. This process became digital, though continued to be very time-consuming. Today’s surveillance video management systems have automated many of these processes with features like “museum search” seeking an object removed from a camera view or “motion detection” to create alerts when objects move through a selected viewpoint. These features are often confused with AI, and are really supportive analytics of the Artificial Intelligence, not AI themselves. Machine Learning Fully appreciating AI means employment of a machine or series of machines to collect, process and produce information obtained from basic video features or analytics. What the machines learn depends on what is asked of them. The truth is, the only way the AI can become meaningful is if there is enough information learned to provide the results desired. If there isn’t enough info, then we must dig deeper for information or learn more, properly described as “deep-learning” AI. Translated, this means that we need to learn more on a deeper level in order to obtain the collaborative combined information necessary to produce the desired result. Deep Learning AI Deep learning AI can afford us the ability to understand more about person characteristic traits & behaviors. Applying this information can then further be applied to understand how to interpret patterns of behavior with the end goal of predictable behavior. This prediction requires some degree of human interpretation so that we are able to position ourselves to disrupt patterns of negative behavior or simply look for persons of interest based on these patterns of behavior. These same patterns evolve into intelligence which over time increases the machine’s ability to more accurately predict patterns that could allow for actions to be taken as a result. This intelligence which is now actionable could translate to life safety such as stopping a production manufacturing process, if a person were to move into an area where they shouldn’t be which might put them in danger. Useful Applications Of Intelligence Informative knowledge or intelligence gathered could be useful in retail applications as well by simply collecting traffic patterns as patrons enter a showroom. This is often displayed in the form of heat mapping of the most commonly traveled paths or determining choke points that detract from a shopper’s experience within the retail establishment. It could also mean relocating signage to more heavily traveled foot-paths to gain the highest possible exposure to communicating a sale or similar notice, perhaps lending itself to driving higher interest to a sale or product capability. Some of this signage or direction could even translate to increased revenues by realigning the customer engagement and purchasing points. Actionable Intelligence From a surveillance perspective, AI could be retranslated to actionable intelligence by providing behavioral data to allow law enforcement to engage individuals with malicious intent earlier, thus preventing crimes in whole or in part based on previously learned data. The data collection points now begin to depart from a more benign, passive role into an actionable role. As a result, new questions are being asked regarding the cameras intended purpose or role of its viewpoint such as detection, observation, recognition or identification. Detecting Human Presence By way of example, a camera or data collector may need to detect human presence, as well as positively identify who the person is. So the analytic trip line is crossed or motion box activated or counter-flow is detected which then creates an alert for a guard or observer to take action. Further up the food chain, a supervisor is also notified and the facial characteristics are captured. These remain camera analytics, but now we feed this collected facial information to a graphic processing unit (GPU) which could be employed to compare captured characteristics with pre-loaded facial characteristics. When the two sources are compared and a match produced, an alert could be generated which results in an intervention or other similar action with the effort of preventing a further action. This process- detect, disrupt, deter or detain could be considered life-saving by predictably displaying possible outcomes in advance of the intended actions. The next level is deep-learning AI which employs the same characteristics to determine where else within the CCTV ecosystem the individual may have been previously by comparatively analyzing other collected video data. This becomes deep-learning AI when the GPU machine is able to learn from user-tagged positive identification, which the machine learns and begins to further reprocess its own data to further understand where else the person of interest (POI) may have existed on the ecosystem and more correctly improve its own predictive capabilities, thus becoming faster at displaying alerts and better at the discovery of previously archived video data. The Future In conclusion, the future of these “predictables” wholly rests in the hands of the purchasing end-user. Our job is to help everyone understand the capabilities and theirs is to continue to make the investment so that the research perpetuates upon itself. Just think where we’d be if purchasers didn’t invest in the smartphone?
With the recent news headlines about store closures and the collapse of well-known chains, alongside clear adjustments in business strategy amongst established high street favorites, there is no denying that the UK retail industry is under huge pressure. A recent report suggests growing issues are leading some retailers to increase risk-taking in the supply chain. But here, Steve Bumphrey, Traka UK Sales Director, looks at ways to help retailers embrace the storm, including paying attention to security, management processes and efficient customer focus. Challenges plaguing retail industry It’s been an awful year to date for UK retail if you believe the cacophony of negative headlines about the health of the UK economy and the confidence levels of the UK consumer. The sector is facing huge challenges in dealing with the evolution in on-line and smart mobile retailing The sector is undoubtedly facing huge challenges in dealing with the evolution in on-line and smart mobile retailing. Further concerns include an unwillingness of policymakers to address the changing retail environment and how business rates and general business taxation and regulation is making a difficult situation worse. Supply Chain Risk Report According to the latest Global Supply Chain Risk Report, published by Cranfield School of Management and Dan & Badstreet, those under pressure, are now facing increased exposure to risk if they are forced to cut costs in their supply chain. The report cites data for the retail sector that shows increased levels of risk-taking since Q4 2018, with retailers reporting high levels of dependency on suppliers and indicating a propensity to off-shore to low-cost, high-risk countries where suppliers are more likely to be financially unstable. In-Store technology revolution The underlying evolution of technology taking hold of the retail industry and consequential changing consumer behavior is what is really forcing the industry to step up and act. This is not only in the shift to online and smart mobile purchases, but also with the increased use of technology in store. Self-scanning and checkouts In a bid to enhance the physical shop experience, especially in supermarket outlets across the UK, retailers are increasingly giving customers autonomy with self-scanners and checkouts and need to be able to trust them to ensure an honest transaction. And for the shoppers, this dependency on technology and not human interaction to complete a shop means scanners must be instantly available and ready for use. Many different underlying competing challenges impact the retail industry Compensators At the recent British Retail Consortium’s ‘Charting the Future’ conference, looking at retail crime and security, Dr Emmeline Taylor, a criminologist at the City University of London identified in self -service shops, several new types of ‘offenders’ such as so-called ‘compensators’ including the atypical ‘frustrated consumer’ who, “fully intended to pay but were unable to scan an item properly”, adding to the security challenge. There are clearly many different underlying competing challenges impacting the retail industry. Arguably, the increase in technology and autonomous shopping, where less staff are present (or staff cuts planned) throws up more vulnerabilities, such as the opportunity for store theft. Use of body cameras Staff needs emerging technology such as body cameras to act as a deterrent to crime and keep employees safe Furthermore, staff may need greater use of emerging technology such as body cameras to act as a deterrent to crime and help keep employees safe. In essence, prevention is better than cure, and it’s certainly cheaper. Whether combating crime physically or online, or looking to find ways to counter the high street trends, working together, sharing information and taking a more holistic approach will help the development of a shared language between retailers. Retail Banking It is also here where common approaches can help to deliver on efficiencies, in time, resource and budget that can serve to operate right through the supply chain, and minimize, or even negate the need to take any risks. It can even serve to enhance the customer experience, increasing confidence in the shopping environment. Of course, when discussing the high street, it is not just the department stores and chains that are feeling the impact. Well known banks are also having to redefine their priorities and role on the high street, with customers (especially younger generations) demanding a more efficient service than ever before. Well known banks are also having to redefine their priorities and role on the high street Asset protection Leading the way is Nationwide, globally renowned building society, which prides itself on being one of the largest savings providers and mortgages provider in the UK, promoting itself as running purely for the benefit of its customers, or ‘members.’ Richard Newland, Director of Branch & Workplace Transformation at Nationwide said, “Even more than getting a good ‘deal’ from a building society, the quality of our welcome, or our renowned level of service, we make sure our members feel safe with us, enough to trust us with their greatest assets. We are doing everything we can to evolve our business and focus our efforts on providing the best and most secure services that people value.” Key management systems Traka has supported Nationwide with the introduction of dedicated key management systems So committed to its branch network, it has pledged to its 15 million members that every town and city with a Nationwide branch, will still have one for at least the next two years. A bold statement in today’s climate. Traka has supported Nationwide with the introduction of dedicated key management systems, moving its branch network into a more digital system. Keys no longer need to leave site and the audit trail capability has helped to remove the manual paper recording, allowing status of keys to be established instantly, at any time. Changes in retail market This example, together with Traka’s portfolio of high street brands and globally renowned department stores that cannot be named for security reasons, demonstrates the need for retailers to embrace the need for change, both from a product offering and operational running perspective to achieve aspirations of resonating with customers. They also prove the opportunities for success, in an unquestionable difficult market environment. If retailers can listen to customers and respond accordingly, taking into consideration staff safety and security, alongside an ability to respond quickly to personalized enquiries and expectations. This way, perhaps, the current environment can be seen as an opportunity to innovate and embrace technology to form the high street of the future.
Delivering on high expectations, the first day of ISC West 2019 kicked off with a crowded Sands Expo Center and exhibitors putting forward their best new technologies. Developments seemed more evolutionary than revolutionary, but attendees quickly found plenty of interest. Thermal cameras Hanwha Techwin also showed off a new Android camera that can deploy new apps The largest booth at ISC West, Hanwha Techwin, remained crowded throughout the first day as attendees checked out the company’s eight new thermal cameras offering features such as pan-tilt-zoom, H.265 encoding to minimize storage needs, VGA resolution and detection of temperature changes, all built on Hanwha Techwin’s Wisenet chip. There is also a new 5-megapixel version of Hanwha’s popular 2-megapixel multi-sensor camera, and a new panoramic camera; multi-sensor panoramic cameras ‘stitch’ the images together rather than just aligning them. Hanwha Techwin also showed off a new Android camera that can deploy new apps developed as part of the Korean company’s role as a founding member of Open Security & Safety Alliance (OSSA). Avigilon's H5 series Avigilon is introducing a new line of cameras — the H5 series — with improved imaging and designed to provide deep learning/neural network processing at the edge. Improvements to video analytics will enable the cameras to track multiple moving objects simultaneously in a field of view and to track objects more accurately. More granularity enables better differentiation among types of vehicles, and the cameras enable more detailed data to be pulled from video. The improved analytics engine will also support better face detection and recognition. Operators can view the dashboard and react to information provided in a more digestible format The new version of Avigilon Control Center 7 (ACC7) software will apply principles of AI to enhance an operator’s ‘Focus of Attention’ when monitoring live video. Video is fed into an AI engine that determines which events in the live footage are most worthy of an operator’s attention. Monitoring live video can be a challenge for human operators, whose short attention spans undermine the best surveillance systems. Automation helps to direct that limited attention span to events most worthy of attention. A ‘dashboard’ displays clusters of cameras that are color-coded to reflect the types of activity that are detected. Rather than watching video, operators can view the dashboard and react to information provided in a more digestible format. Clicking brings up the live video. Quantum Cloud Storage Platform Video storage is another area of innovation at ISC West. The Quantum Cloud Storage Platform is flexible for video surveillance and industrial IoT applications. The architecture is built from the ground up for video surveillance applications and can scale from five cameras to millions of cameras in a simple deployment model — no settings or configurations needed. Products range from a small ‘mini-tower’ configuration for a retail store or gas station up to rack-mount servers that can accommodate thousands of cameras. We make the storage piece so simple that you don’t have to think about it" Quantum introduced the VS-Series in a range of server choices at ISC West. The hyperconverged and software-defined environment will support a combination of video management systems (VMS), along with access control, HVAC and lighting controls. Quantum worked with Johnson Controls to develop the products. “It’s designed for an installer, not for an IT guru,” says Jamie Lerner, Quantum’s CEO, President and Chairman of the Board. “We make the storage piece so simple that you don’t have to think about it.” Quantum is showing its VS-Series publicly for the risk time at ISC West. S2’s Magic Monitor LenelS2 is a newly coined name in the industry — resulting from a recent acquisition. The combination of Lenel and the acquired S2 is playing out to the benefit of both product lines. For example, Lenel’s Blue Diamond mobile credentialing system can now be used along with the S2 Netbox hardware. Lenel’s OnGuard is being combined into S2’s Magic Monitor unified solution that combines video, access control, and digital messaging. OnGuard is also benefitting from Magic Monitor’s graphics maps. The S2 Cumulus cloud-based service, focused on system health monitoring, is being applied to OnGuard. LenelS2 is also developing a full commercial access control as a service (ACaaS) offering The combined LenelS2 is stepping up with new solutions for frictionless access control, too. A ‘phone as a badge’ approach enables a door to be unlocked by a smart phone, even if it is in a pocket, locked and/or the app has not been opened. Another alternative is a ‘shake to open’ action that sends the credential to the nearest reader. LenelS2 is also developing a full commercial access control as a service (ACaaS) offering, which is being previewed at ISC Show and will be released commercially later in the year. Video surveillance product line Mobotix is expanding its MOVE video surveillance product line with six new models announced at the show and broadening its reach into new vertical markets. A solutions approach offers both end-to-end Mobotix systems and other systems offered in conjunction with technology partnerships displayed in the Mobotix booth. Top of the list of new verticals is education, and Mobotix’s edge-based approach includes programmable logic built in so that ‘technology can take over when the human element is the weakest.’ Automated response is faster and ‘seconds equal lives’ during an emergency. In an education scenario, the Mobotix system acts as an Internet of Things (IoT) device that offers more functionality than other manufacturers’ ‘cameras.’ There are 22 steps involved to ensure the cybersecurity of Mobotix products, reflecting a higher level of cybersecurity commitment Mobotix has thermal products that are also finding uses in a variety of verticals, from oil and gas to manufacturing process control. Mobotix systems that can detect defects in products in the manufacturing process are expanding usage in applications beyond the traditional ‘security’ industry. Cybersecurity Commitment Mobotix is looking at the market in a completely different way, redefining how their products can fit into a variety of scenarios, and with a focus on cybersecurity. There are 22 steps involved to ensure the cybersecurity of Mobotix products, reflecting a higher level of cybersecurity commitment than some other manufacturers. “There are so many features within our solutions, and we want to get the word out to the end users, so they understand the features,” says Thomas Lausten, Mobotix CEO. “There is untapped potential.”
Security and Safety Things GmbH (SAST) is a new company that has announced its vision for an Internet of Things (IoT) platform for the next generation of security cameras. The Bosch startup plans to build a global ecosystem for the development of innovative security camera applications. Based on the Android Open Source Project (AOSP), SAST provides libraries, an API framework, and codecs for developers to work with. The SAST App Store will allow developers to build and market new applications, similar to today’s app stores for smartphone applications. We presented some questions to Nikolas Mangold-Takao, VP Product Management and Marketing, about the new venture, and here are his responses: Q: Why a new company now? What technology innovations have made this a good time to launch this company? The time is right to bring market needs and technological innovations together on one platform"Mangold-Takao: From a technical perspective we see two main drivers: increasing computing power at the edge and increasing internet connectivity, which will enable devices to directly communicate with each other and bring new technologies such as artificial intelligence also to the security and safety industry. At the same time, we see that this industry and its users are hungry for more innovative solutions – addressing new security needs while at the same leveraging the possibility to improve business operations for specific verticals, e.g. retail and transportation. The time is right to bring market needs and technological innovations together on one platform for this industry. Q: Why does SAST need to be a separate entity from Bosch? Mangold-Takao: SAST is setup as a wholly owned subsidiary of the Bosch Group. We wanted to make sure that SAST is able to underline its role as an industry standard platform across multiple players. SAST is open to get additional investors and is being setup as a startup in its own offices in Munich to foster the environment where speed and innovation can more easily take place. Having said that, several entities of the Bosch Group are very interesting partners for SAST. The SAST App Store will allow developers to build and market new applications, similar to today’s app stores for smartphone applications Q: Please explain your "value proposition" to the industry. Mangold-Takao: We will bring new innovations and possibilities to the security and safety industry by providing an open, secure and standardized Operating System for video security cameras, to also address pressing issues such as cyber security and data privacy concerns. Devices that run then with the SAST operating system will work with an application marketplace provided and operated by SAST. Integrators and users can then use these apps from this marketplace to deploy additional functionality on these devices. With our platform we will be able to build up a community of app developers, including the ones not yet developing for this industry who have expertise in computer vision and artificial intelligence. Q: It seems what you are doing has parallels with the Apple and Android "app" stores. How is your approach the same (and how is it different) than those approaches? We are setting up SAST as a user-centric company and involve selected users very early on in the process"Mangold-Takao: The approach is similar in the way that we plan to generate revenue by operating the application marketplace and thus participate in the app revenue. The difference is that there is much more needed than apps and cameras to create a complete working solution addressing a user problem in this industry – we need to make sure that our own platform as well as the new applications being created will work as a part of an end-to-end solution. Q: "Critical mass" and wide industry participation seem to be requirements for your success. How will you achieve those goals? Will you involve integrators, consultants, or other parties in addition to manufacturers (to drive awareness)? How? Mangold-Takao: SAST is in close exchange with device manufacturers, integrators and consultants, as well as application developers and large end-users at the moment to ensure that we are building the right platform and ecosystem for this industry. We are setting up SAST as a user-centric company and involve selected users very early on in the process. We will run dedicated programs and hackathons to attract app developers, already active and new to our industry. We will also run selected pilots with end-users throughout 2019 to ensure we have all partners involved early on. SAST sees the industry is hungry for more innovative solutions – with the retail vertical market a target for these solutions Q: What timeline do you foresee in terms of implementing these initiatives? Mangold-Takao: While we start with first app development programs and plan our first pilots already for this year, we are planning our commercial launch for end of 2019. Q: How does your new company relate to the new Open Security & Safety Alliance (OSSA)? Mangold-Takao: The Open Security and Safety Alliance has been working very closely with SAST over the past year, defining some important concepts and elements required. One of the most important elements is an open and standardized Operating System, specific to this industry, which will then bring forward new innovative technologies and solutions. SAST is actively working on this Operating System, based on Android Open Source Project (ASOP), but is evolved and hardened with industry-specific features. Q: What's the biggest thing you want the security industry to understand about SAST? What is your "message" to the industry? Mangold-Takao: Our message is simple: let’s build better security and safety systems – together! But for real, innovating an industry is a joint effort, we can only bring new innovation to this industry with partners who share our vision and are excited about new technology. At the same time, we strongly believe that our platform allows every partner to bring forward what they do best but also invite new partners to our industry.
The last two years have been pivotal for MOBOTIX, the German IP surveillance manufacturer. In 2016, the company entered into a share transfer agreement with Konica Minolta, a provider of advanced imaging and sensor solutions. More recently, the company has welcomed new CEO Thomas Lausten, who joins MOBOTIX with a wealth of experience from companies including Siemens, ADI Global Distribution and Milestone Systems. The changes have been accompanied by an updated look for the MOBOTIX brand, with a simpler logo and more unified branding across solutions and regions. SourceSecurity.com caught up with CEO Thomas Lausten and CSO Dr. Tristen Haage [pictured left-to-right] to find out what we can expect from the new-look MOBOTIX. High-quality IP Solutions In A Commoditized Market With a new CEO and Konica Minolta on board, MOBOTIX is set for expansion on a global scale. But how much growth can we expect for a company like MOBOTIX in an increasingly commoditized surveillance market, where many of the larger players compete on price as a key differentiator? While MOBOTIX respects those players, says Lausten, the German manufacturer wants to tell a different story. Rather than competing as a camera hardware manufacturer, MOBOTIX is increasingly positioning itself as a specialist in high-quality IP surveillance software – camera units are just one part of an intelligent system. When MOBOTIX succeeds in telling this story, partners understand that it’s not about the price. "They stop selling boxes,” says Haage, “and start selling IoT devices." To this end, the company is deliberately moving away from promoting individual products and features, and instead concentrating its efforts on complete vertical market solutions where IoT devices can add the most value. These vertical markets include retail, transportation, perimeter protection and industry – although the list is set to expand with the addition of Konica Minolta’s expertise. “When you look at companies like MOBOTIX where there are people who have been on this ride for years, it’s clear they are passionate people” MOBOTIX has the potential to stand out in these markets; not only because of the company’s advanced IoT and sensor capabilities, but also because of its famous robustness. In challenging environments such as transportation and industry, MOBOTIX devices are ruggedized to withstand motion and shock, all the while providing reliable image quality and detection with fewer cameras. In the retail sector, MOBOTIX is already working on integrations with Point of Sale (POS) technologies, and hopes to add value for end users by partnering with experts in the fields of analytics and facial recognition. As Haage explains, “Driving innovation is not just about finding the best image resolution. It’s about finding new ways to innovate.” What Makes MOBOTIX Unique? Lausten sees MOBOTIX as distinct within the industry. This is due to the unmatched passion and longevity within the MOBOTIX community. “The passion in this company is unique,” says Lausten. “When you look at companies like MOBOTIX where there are people who have been on this ride for years, it’s clear they are passionate people.” The company has kept this enthusiasm from the beginning, through MOBOTIX’s continuing transformation to its new-look incarnation today. “It comes back to what [Dr. Ralf] Hinkel made: A community of partners.” According to Haage, this enthusiasm boils down to MOBOTIX’s mission to provide integrators with high-quality, smart products: “The people on the sales team appreciate they are not selling a commodity – not just a camera – but a smart IoT device with German quality, and this is what drives people in the company.” MOBOTIX is increasingly positioning itself as a specialist in high-quality IP surveillance software – camera units are just one part of an intelligent system Developing MOBOTIX On A Global Scale Might the majority acquisition by Konica Minolta alter MOBOTIX’s distinct “Made in Germany” DNA? No, says Lausten, who wants to reassure partners. While MOBOTIX is 65% owned by Konica Minolta, with many other shareholders, it remains an independent company. What Konica Minolta brings to the table is a financially strong owner who can advise on technology development. By leveraging MOBOTIX’s existing IP technologies and Konica Minolta’s advanced optical systems, the companies can work together to develop Intelligent solutions for specific vertical markets, including perimeter security and healthcare, according to Lausten. The challenge is to take what is already great about MOBOTIX – proven quality, made in Germany – and develop this on a global scale In addition to technology advances, the deal aims to broaden the distribution of MOBOTIX products by leveraging Konica Minolta’s global direct sales network and support systems. Although there are no “open doors” between the two companies, there is ongoing collaboration between Konica Minolta and MOBOTIX channel partners. Konica Minolta has a customer-centric approach and good relationships with end users in Europe and beyond, and can share this experience with MOBOTIX and its partners. While MOBOTIX has traditionally had a headquarters-centric approach, says Haage, the introduction of Thomas Lausten and Konica Minolta allows the company to cater to the individual needs of various regions, including the US. One might expect this increasingly global focus to mean that MOBOTIX will be varying its approach to products from region to region. On the contrary, explains Lausten, the challenge is to take what is already great about MOBOTIX – proven quality, made in Germany – and develop this on a global scale. Unifying the company’s approach globally is the best way to ensure customers’ needs are met efficiently. “When we do something,” says Lausten, “we do it properly.” Cybersecurity Concerns Drive Innovation The company’s focus on innovation and quality is increasingly important in a market beset by cybersecurity concerns. Whereas two years ago end users were choosing products based on price, they are now asking whether devices have a back door to cyber threats. "The biggest concern for C-level people is cybersecurity,” predicts Lausten, “This will be a key driver moving forward." MOBOTIX's quality-driven focus means the company is well-prepared for this change: One hundred percent of software is programmed in-house, with frequent firmware and software upgrades to fix weak points. In the case of a software reset, this can only be carried out by sending the device back to MOBOTIX, which may seem less convenient from an end-user perspective, but significantly increases the security of the process. In light of cyber security threats, should users be concerned that MOBOTIX is becoming increasingly open to integrations with other video surveillance partners? The company is aware of the concerns, says Haage, and can therefore take countermeasures. While the market today is based upon open systems, MOBOTIX does not take partnership lightly. By integrating with key players only where there exists a synergy with MOBOTIX’s own technologies, the company can work on new aspects such as IT systems and processes, while taking MOBOTIX’s core products to the next level. “You have to comply with industry trends,” concedes Haage, “but that’s not the whole story.”
Retailers face complex challenges that range from loss prevention and maintaining a safe environment for both customers and staff to improving customer experience and operational productivity. Choose Ava Unified Security (formerly Vaion) to ensure security operators can tap into advanced analytics to detect and react to anomalies in real-time. Additionally, store managers can use Ava’s customer intelligence insights to increase profits and meet the customers’ needs. Leverage Ava’s machine learning anomaly detection to get alerts on people and vehicles loitering or cars present out of hours. Facilitating advanced analysis Get a clear understanding of activity at rear entrances, aisles, or end-caps by counting people who congregate in certain areas. Track cash register points to minimize thefts and identify return frauds. Authorized users can share links of recorded video securely with team members, claim investigators, and law enforcement. Monitor queues and the number of employees behind counters to ensure minimal waiting time Use counting of people and vehicles entering and exiting to analyze store performance, footfall, queues, and allocate more staff during busy periods. Download and share historical data of occupancy information with store managers to facilitate advanced analysis. Improve store safety by detecting verbal aggression, robberies, and vandalism, and empower security operators to act before incidents escalate. Track goods and control access as vehicles are entering your warehouses. Get notifications in real-time when trucks are approaching loading docks and prevent the damage of fleet and storage areas. Monitor queues and the number of employees behind counters to ensure minimal waiting time. Use Ava’s powerful search features to investigate across all stores, warehouses, and distribution centers and identify repeat offenders or suspects. Enhanced overview of operational insights Increase operational productivity and reduce store and warehouse costs Distribute air efficiently to match economics and customer comfort Use people flow insights to manage queues efficiently Understand the customers’ in-store activity and which are the least and most visited areas Enhanced customer experience Get insights on the customers’ in-store traffic patterns Instant notification when queues are detected to allocate staff according to the busiest business hours Find out which of the locations perform the best and why Saving storage and money Automatically decrease storage demands from all the recordings Reduce bandwidth consumption on critical links with AI-based optimization Pay for what is needed, when it is needed, without the hassle of complicated licensing Up to 200 cameras per Ava vserver appliance—small footprint support for larger facilities Simplicity and compliance One-click Ava vcam configuration Encrypted media at rest and in transit Automatic firmware updates Digital watermarking to prevent tampering Simple subscription model without hidden costs or analytics add-ons With a simple licensing model, Ava always includes services and software upgrades. One no longer has to worry about integration charges, operator charges, API fees, or the complexity between small, medium, large, and enterprise services.
Co-op, a large consumer co-operative in the UK and one of the largest retailers in the country, is rolling out an integrated body-worn video solution from Motorola Solutions to front-line colleagues, with a focus on further increasing safety in-store against a background of rising retail crime in the industry. The Co-op has seen in-store crime increase by more than 140% year-on-year, despite communities recognizing the critical role played by retail workers in society - true frontline workers in the days of a global pandemic. The number of violent incidents also hit record levels with 1,350 attacks having been experienced by Co-op shop workers in the first six months of 2020. Keeping colleagues safe The retailer warns of a crime and violence epidemic and its targeted deployment of a body-worn video solution forms part of an ongoing commitment to invest a further £70M over the next three years in innovative technology to keep colleagues safe. Co-op will equip front-line staff with more than 1,000 Motorola Solutions VT100 body-worn cameras in around 250 stores initially, with the ability to stream video in real-time to the Security Operations Center of Co-op security partner, Mitie. The footage is used to identify criminals and provide evidence to secure prosecution. The VT100 body-worn camera from Motorola Solutions can be worn in standby mode for up to six months, preserving battery for instances when Co-op store colleagues feel threatened by aggressive or violent behavior. The cameras are operated by a simple one-push activation, instantly recording footage to the camera itself, and streaming live video to the security operations center, allowing for a quick response from security personnel or police. Cloud-based software The cameras are supported by cloud-hosted VideoManager software The cameras are supported by cloud-hosted VideoManager software, which enables secure and efficient camera allocation, user administration and incident management. With security features such as comprehensive audit-trails, encryption, configurable retention policies and RFID camera allocation, this integrated solution ensures footage and incidents are dealt with efficiently and securely. As part of its Safer Colleagues, Safer Communities campaign, Co-op is also building awareness and support for MP Alex Norris’ “Assault on Shop Workers Bill” which has now seen its second reading in Parliament postponed until September. The Bill states that because shop workers have responsibilities to uphold the law on age-restricted products they should be afforded greater protection in carrying out those public duties. Retail crime A knife was the most commonly used weapon (43%) with axes, hammers and syringes also used to attack In its 2020 Crime Report, the Association of Convenience Stores (ACS) found that a quarter of violent incidents resulted in injury, with a weapon used in almost 20% of occurrences. A knife was the most commonly used weapon (43%) with axes, hammers and syringes also used to attack or threaten shop workers. In 2019, Co-op funded research into retail crime, with the hard-hitting findings reporting that shop workers were showing signs of Post-Traumatic Stress Disorder (PTSD). Co-op has committed a further £70M over the next three years in innovative technology to keep colleagues safer, it has introduced SmartWater Fog Cannons, the latest remote monitored iCCTV, body cameras and, communication headsets for all frontline colleagues. Protection for shop workers Cheryl Houghton, Co-op Retail Security Manager, said, “Shop workers play an essential role serving communities, yet they have to contend with unprecedented levels of violence and abuse on a daily basis. As a community retailer we see the impact of social issues in our stores. I have never seen such high levels of violence and abuse, it’s a societal issue that all retailers are concerned about and it’s having lasting effects on the lives of shop workers - both mentally and physically. It is not part of the job to be verbally abused, threatened or attacked and we’re determined to make sure it isn’t. Calling for greater protection for shop workers carrying out public duties and for the root causes of crime in communities to be addressed.” Body-worn videos in commercial organizations Richie McBride, Director of Business Operations, Video & Analytics at Motorola Solutions UK, said, “Body-worn video is becoming a critical element in commercial organizations’ strategy to keep their employees safe. As a company focused on mission-critical solutions, we provide our commercial customers with the right tools to help them enhance their operational efficiency, responsiveness and safety. We are proud to partner with one of the UK’s largest retailers in its work to further improve the shopping experience and enhance safety for both shoppers and staff,”
iSpace Environments, a Minneapolis-based commercial furniture and technology dealership, is now using Carousel Digital Signage software to promote its services and amplify its message throughout its showroom as part of a technology upgrade and renovation. A longtime Carousel Digital Signage reseller, iSpace provides furnishing and technology design and integration services to clients in the corporate, higher education, healthcare, and automobile retail sectors. As organizations re-open following the COVID-19 pandemic, iSpace is helping clients reconfigure their workspaces to comply with the new health and safety regulations. Their interior transformation adheres to these compliance standards and demonstrates how furniture and technology can create safe, comfortable work environments. Content creation and management Showing the technology creates awareness of what AV technology offers for workplace design" iSpace is now using Carousel Cloud software to communicate health and safety guidelines, welcome messaging, visitor information, and examples of how clients can apply digital signage to their own environments. All visual messaging is distributed to flat panel televisions and video walls throughout the building, leveraging Carousel Cloud’s interoperability with Apple TV devices to simplify and centralize media playout. iSpace’s AV experts demonstrate the software’s capabilities during tours, including multi-display support, Apple TV interoperability, and ease of use including simplified content creation and management. Communicate competitive advantage “Showing the technology creates awareness of what AV technology offers for workplace design,” said Nate Pesch, Technology Sales Manager at iSpace Environments. “Our customers aren’t always aware of our technology-related products and services, and Carousel Cloud helps us communicate our competitive advantage.” Pesch confirms that the digital signage content they show to visitors often opens the conversation to broader possibilities. “The Carousel content always looks visually impressive and provides an opportunity to share our expertise around technology integration,” he said. “We have many examples of becoming a one-stop shop for customers.” Standalone server infrastructure Those conversations then lead to Carousel Cloud’s benefit in workspace communications. Carousel Cloud gives users the flexibility of being able to update content at any time and from anywhere - a benefit that Pesch says is increasingly critical during as business operations continue to change. He also points to the cost-reducing benefits of Carousel Cloud, which eliminates the traditional expense of a standalone server infrastructure. Instead, Carousel Cloud software is deployed on the organization’s existing IT infrastructure and can use common Apple TV devices or BrightSign media players (including the BSN.cloud platform) on the playout side. Use built-in templates One organization’s safety protocol may different from another, but everybody wants to feel safe" “Carousel software is easy to learn, so an organization lacking in-house design resources can use built-in templates to create content,” said Pesch. “That’s important these days as many content managers are working from home. With Carousel Cloud, content managers can make changes remotely. We can also show how easy it is to use these templates across different aspect ratios, as we display the content on portrait screens, landscape screens, and video walls in our showroom and meeting spaces. It’s very powerful.” iSpace Environments, which has remained open through the pandemic as an essential business, is seeing an increase in traffic as organizations consider how life in the workplace will change. With organizations across the globe updating facilities in accordance with new regulations, many customers are aiming to create environments that communicate how safety is their top priority. Organization’s safety protocol “We’re helping people get back to business any way we can, whether it’s with screen dividers on desks, furniture reconfigurations, or digital signage to communicate the proper safety measures,” said Pesch. “Businesses and schools need to show that they’re thinking about safety, and digital signage is one way to communicate that they’re doing something about it. One organization’s safety protocol may different from another, but everybody wants to feel safe. Digital signage is one of the most effective ways to communicate these messages.”
Shoppers in England are being told they need to cover up and wear a face covering when shopping from the 24th July, or they could face a fine of up to £100. But in many ways the responsibility to enforce this and keep the public safe is once again falling on battle wearied retailers, facilities managers, and operators of public spaces. Videcon is a British-based developer, designer, and provider of security solutions for businesses across the UK and the company has jumped to repurpose its deep learning, artificially intelligent software solutions in direct response to the Government’s announcement on Monday 13th July. Body temperature screening camera Thermi-screen, Videcon’s mass body temperature screening camera, can already pinpoint individuals in a shopping queue, or public space, containing up to 40 people, who may have an elevated temperature with ±0.3°C accuracy, but now it can also identify anyone not wearing a face covering. When triggered, the system automatically sends an alert to any designated controller or person in authority. Says Videcon’s managing director, Matt Rushall, “The message that members of the public must wear face coverings is out there but retailers and managers of public spaces are now finding, as an added burden, that they are being asked by the police and authorities to support them in upholding the law. Retailers have a duty to protect their customers and with Police, resources stretched to the limit at the moment, any technology that helps to manage enforcing the law and can make life easier and safer for all, is to be welcomed.” Crowd control camera systems Videcon is a pioneer in its field and the company already uses facial recognition and mask detection software Videcon is a pioneer in its field and the company already uses facial recognition and mask detection software in its Thermi-scan door access control panels but this is the first time deep learning AI technology has been embedded in crowd control camera systems of this type. Matt Rushall continued, “Our technology has been used by banks, airports, pharma companies and major retailers around the world and I am very excited at this new development. Thermi-Screen is an effective solution to help identify those with potentials symptoms, and our new capability for mask detection will be hugely beneficial to retailers and for the safety of staff and shoppers.” In addition to the new face coverings and mask detection feature, Videcon enhanced the system’s privacy settings which can now pixelate individuals and replace exact temperature readings with simple normal/elevated temperature messaging. Deep learning technologies This advanced privacy setting secures compliance with GDPR and ensures the maximum level of individual’s protection of information. The system comprises of a camera, a network video recorder, and a temperature calibrator. Using two camera lenses simultaneously, the system takes temperature readings from the forehead and upper region of the eye orbit. Algorithms and deep learning technologies then compare readings with other environmental factors like room temperature and direct sunlight. The accuracy of Thermi-Screen eliminates any false readings, such as a person carrying and sipping a hot drink and its fast response time reduces the need for single file detection accelerating the movement of people through a designated screening area or providing screening in public open spaces. Thermi-Screen is an effective solution to help identify those with potentials symptoms, and the new capability for mask detection will be hugely beneficial to retailers and for the safety of staff and shoppers.
Boon Edam Inc., a provider of security entrances and architectural revolving doors, announces that 32-41 West Street, a retail headquarters building in Reading, United Kingdom, has upgraded the building’s entrance with an energy-saving revolving door and an array of optical turnstiles for increased lobby security. Nestled in Reading, Berkshire, in the United Kingdom, 32-41 West Street serves as a home to 580+ employees working in over 130,000 sq. ft. of office space. In 2018, Morey Smith Architects were hired to redesign the headquarters building, including an office expansion, as well as a new café and staff gym. Revolving door solution The building entry and atrium were to also undergo an upgrade, with architects designing with aesthetics and high-quality functionality in mind. First, the entrance to the building was outfitted with a unique revolving door solution. Architects combined features of two revolving door models to create the ultimate entrance Architects combined features of two revolving door models to create the ultimate entrance. They mixed the all-glass look of the Crystal TQ with the minimal metal framing of the TQA to create an automatic entrance that would add to the prestige of the building while also saving on energy and creating a comfortable environment inside. The revolving door was also connected to the building’s access control system so that it could be locked afterhours and still allow access to employees with an authorized credential. Tall glass barriers For security into the atrium, architects didn’t want to impose on the open, airy feeling of the building’s large atrium. As a result, Morey Smith installed an array of Speedlane Swing optical turnstiles with tall glass barriers to deter and detect tailgating into the office space. The turnstiles were placed near a reception desk so that staff are able to respond to alarms, as well as grant access to authorized visitors through the use of a BoonTouch remote control panel. James Cox, Area Sales Manager for Boon Edam UK mentions, “Boon Edam optical turnstiles are always a popular choice for corporate offices, not only for security reasons but because they’re aesthetically nice to look at which is ideal for an open environment building.”
A multi-diversified international conglomerate with a history that spans over four decades covering multiple businesses and activities. It has out rightly developed the first outlet concept mall in the Middle East. The mall is a home for over 1,200 of the world’s premium and top brands. The mall is the mark of true and ultimate value retail destination. This two story mall houses 240 stores and services. This particular mall includes multiple stores that required a religious control on the occupancy rate of a store at various times of a year, in order to improve their service management by deploying staff, accordingly. Managing and avoiding overcrowding was one of their major concerns, wherein, they aimed to monitor and ensure customer convenience in peak hours. Occupancy control feature The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall After a comprehensive discussion with their team, Matrix SATATYA SAMAS was proposed. Being the first Outlet concept mall, Matrix SATATYA SAMAS Crowd Management was an answer to all their questions. The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall. Specifically, to identify and address the peak hours which helped them in ensuring customer convenience. Particularly, with the help of the graphical reports based on the statistics, they were able to recruit people beforehand to manage the crowd. A thorough analysis of the reports helped them map and formulate seasonal marketing campaigns and discounts based on the statistics to reap surplus profits. By deploying the occupancy control feature, they could easily analyze the most crowded areas in the mall. Furthermore, they could coin which advertisements or discounts attracted customers. Results Detailed Reports and Their Analysis Improved Crowd Management Better Customer Experience
Round table discussion
Artificial intelligence is on the verge of changing the face of multiple industries – from healthcare to entertainment to finance, from data security to manufacturing to the cars we drive (or that will drive themselves!) In the physical security market, AI has garnered a lot of attention as a buzzword and as a harbinger of things to come. We asked this week's Expert Panel Roundtable: What security markets are most likely to embrace artificial intelligence (AI)?
There will be more artificial intelligence, more machine learning, video systems with more capabilities, and all of it will add greater value to our solutions. Those are among the expectations of our Expert Panel Roundtable as they collectively look ahead to the remainder of 2019. One unexpected prediction is that AI will not prove to be a game changer – at least not yet. We asked this week’s Expert Panel Roundtable: What will be the biggest surprise for security in the second half of 2019?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?