Security video wall and visual display solutions experts Ultimate Visual Solutions (UVS) works on projects in 15 countries around the world since its launch nine months ago. UVS changed its name from eyevis UK last September following the acquisition of eyevis GmbH by the Leyard group. Providing turnkey solutions The rebranding has allowed the company to offer an expanded range of products and services The rebranding has allowed the company to offer an expanded range of products and services...
The winning products and services of the 2019 Innovation Awards were revealed at ESX 2019 on June 4 in Indianapolis. Each year, the ESX Innovation Awards program recognizes outstanding products and services that drive the electronic security and life safety industry forward. This year’s winners continue that legacy with novel innovations and improvements. To determine the best of the best, judges selected winners from a pool of applications from manufacturers and service providers servin...
ProdataKey (PDK), an innovator of cloud-based networked and wireless access control products and services, will host the second annual Cloud Access Summit on June 13, 2019 in Salt Lake City, UT. This exclusive event for dealers, integrators and security professionals offers a day packed with educational sessions focusing on the hottest industry trends and topics related to cloud access and its many complementary technologies, presented by executives and thought leaders representing a cross-sect...
Security 101, one of the nation’s fastest growing security integrators, continues to expand nationally with the addition of a new office in the San Francisco Bay Area. The office will serve San Francisco and the surrounding metropolitan area, and will engineer, install, operate, monitor, manage and maintain integrated security solutions for local small, midmarket and enterprise business customers. Local tech companies Veteran entrepreneur Rob Chamberlin is the latest franchise owner to...
Paxton has trained more than 3,500 installers across the world already this year, enabling more people than ever to use Paxton products. Over 1,300 of those installers were in the United States from more than 700 companies. This is an increase on last year’s numbers and means the company is well on the way to meeting its ambitious target of training 10,000 installers worldwide in 2019. Paxton are confident they will reach this target, which would represent a 14% increase from 2018 - itsel...
Vaion, a Ubon Partners company, is emerging from stealth mode to disrupt the physical security market by embedding the power of artificial intelligence (AI) into its complete video surveillance solution. Vaion's product line, which includes high-quality security cameras, a video management system and other intelligent solutions, premieres at IFSEC International, an event that takes place between June 18-June 20 in London, U.K. As a global company with offices in New York, London, and Oslo, Vaio...
ASIS International, the association for security management professionals, announces their education lineup for Global Security Exchange (GSX) 2019, taking place 8-12 September in Chicago, IL. The impressive slate includes more than 300 sessions, organized into 17 subject matter tracks, and reinforces ASIS’ commitment to providing the most diverse, thought-provoking, educational programs for security professionals worldwide. Global security community “GSX is the premier event for education and enrichment of the global security community,” said Kenneth D. Ribler, CPP, GSX 2019 Call for Presentations Selection Committee Chair. “Each year, we work for months to find the best, most informative speakers and subject matter to present to our audience. This year is no exception, and I feel confident that we have designed the best educational program ever for our attendees.” The GSX session lineup addresses a wide variety of topics vital to today's security professional The GSX session lineup addresses a wide variety of topics vital to today's security professional, delivered in immersive formats like small group workshops, simulations, deep dives, and more. The tracks—ranging from business continuity, managing organizations, and enterprise security risk management to crime prevention, national security, and digital transformation and beyond—enable attendees to find the sessions most relevant to their own educational and organizational needs. Diverse professional backgrounds ASIS International has engaged 220+ speakers from diverse professional backgrounds to deliver the peer-driven education program. From Department of Homeland Security personnel to CSOs and CISOs, the presenters cross the range of industries and responsibilities related to security. All GSX attendees are certain to find a wide variety of relevant and valuable sessions to attend. The first announced General Session, Geopolitics and Security, will be delivered by General John Kelly, U.S. Marine Corps (RET), to kick off Military & Law Enforcement Appreciation Day on Wednesday, 11 September.
PAC & GDX, providers of access control and door entry solutions, are showcasing the range and depth of their innovative technology on Stand IF2930 at IFSEC International 2019. From a single door installation to a fully integrated network based system, the company’s extensive portfolio provides unbeatable reliability and robust functionality, at a price point that enables installation in a diverse range of residential and commercial buildings. In order to provide integrators and end users with the highest level of flexibility and ease of operation, PAC & GDX have joined forces with STid, the principal manufacturer of instinctive, contactless security technologies. NFC based readers By incorporating STid’s Bluetooth and NFC based readers with PAC or GDX controllers, a mobile phone can be used to gain access. To enjoy all the benefits of a handsfree option, all an individual has to do is tap their phone twice and the Bluetooth signal is sent to the reader to unlock a door. By downloading the STid app a virtual credential can be configured in a smartphone wallet By downloading the STid app a virtual credential can be configured in a smartphone wallet, allowing the user to have multiple virtual ‘keys’ for different areas or sites. The system can also be configured to use proximity based near field communication (NFC) instead of Bluetooth, or a combination of the two. Furthermore, it is available with a PAC or PAC 64 output and, when using a PAC 512 or PAC 212 access controller, two readers can be connected to provide true read in/out from a single channel. Access control systems Also on display is the PAC Residential Cloud solution, which leads the way in allowing organizations to remotely manage and monitor their access control systems in a secure, modern and cloud based environment. Users can address technical issues, deal with key fob management, view status, set and unset a system, and gain access to an event log more easily than ever before – all from a remote location. Various site communication options are available including PSTN, GSM and GPRS and it can be configured and managed via a smartphone, tablet or PC. At IFSEC PAC is demonstrating how Residential Cloud can be integrated with 3xLOGIC cameras to provide a fully hosted solution, which is perfect for the residential sector. This system allows designated personnel to be notified if, for example, a door is forced or left open. Network switches By sending an alarm to the camera, it starts to record and transmits images to a mobile device via a push notification. This allows the system to provide vital information that elicits a fast response and immediate action. With an optional camera, a backlight LED to provide clear visitor images in low light levels Sharing the limelight with STid and Residential Cloud is GDX7 – a next generation IP based door entry system that offers integrated access control for up to 1,000 keyholders using a standard two-core cable. With an optional camera, a backlight LED to provide clear visitor images in low light levels, and an inbuilt reader, GDX7 has an incredibly high level of functionality and enables integrators to install an IP system without being skilled in IT or familiar with network switches. Identification devices The GDX7 door entry panel can be provided with multiple button options, including those that meet the requirements of the Equality Act, and its readers and identification devices have also been approved by Secured by Design – a police service initiative that aims to improve the security of buildings. Already a huge success, GDX7 has a new seven-inch apartment station and a new landing card, which enables it to provide up to 96 handset connections. It too has recently been augmented with STid integration providing property owners, engineers or contractors with a flexible way of gaining access to remote properties. “PAC & GDX are driven by constant innovation and the desire to push the boundaries of what’s possible with access control,” commented David Hughes, the company’s global product manager. “We also pride ourselves on our customer service and technical support, which includes the provision of a new online training platform that offers a great way to get the most out our products.”
VuWall, the provider of video wall and AV network management, and TBC Consoles — a world-class technical furniture designer, manufacturer, and installer— announced a partnership to provide customers with an affordable and efficient control room kit that addresses the specific requirements of small to midsize control rooms — and fully complements VuWall solutions. Engineered to simplify the design, quoting and purchasing, and installation process for small and medium size control rooms, the new visualization kit includes TBC SmartTrac Console System and the VuWall ecosystem in one solution. Customers simply need to add the displays of their choice for a complete control room deployment. Simple and efficient workstation Customers are requesting a simple and efficient workstation that scales to smaller environments""As the need for surveillance, monitoring, and collaboration capabilities proliferate across facilities of all sizes, customers are requesting a simple and efficient workstation that scales to smaller environments with robust monitoring and collaboration requirements," said Paul Vander Plaetse, CEO at VuWall. "TBC Consoles has long-standing expertise in designing modular technical furniture for the AV industry, making them a great partner in creating a combined solution. Now these customers have an affordable, easy-to-deploy and intuitive solution that leverages innovations often only seen in large, high-end control rooms." Powerful video wall management solutions The kit provides organizations with VuWall's flexible and powerful video wall management solutions that drives the best video wall visualization experience. It includes the VuStation KVM multiviewer, a control workstation that enables operators to seamlessly interact with multiple sources from a single keyboard and mouse on their desktop; VuScape, a series of power and modular video wall controllers for small and large-scale video walls; and VuWall Touch Panel, featuring a PoE tablet with an intuitive interface designer, that doesn't require any programming skills to configure. TBC's SmartTrac Console System is designed to meet modern surveillance and monitoring demands As an integrated platform, organizations have a comprehensive ecosystem driving the video wall that is easy to use and deploy. TBC's SmartTrac Console System is designed to meet modern surveillance and monitoring demands within a lightweight aluminum and steel-based workstation that can be combined with other consoles, carts, or accessories to allow the system to adapt to any sized control room. It features full cable management, height adjustment, rack modules built into the countertop, and the ability to mount a variety of accessories without tools. These features speed up deployment and maximize versatility for any system components and user requirements. Modular control room furniture "Our customers look to us for modern, ergonomic, and modular control room furniture," said Jansen Hahn, chief operations officer at TBC Consoles. "In these environments, we are tasked with providing workstations where the operators can view a variety of sources on multiple monitors in a setting that incorporates all hardware and software to meet their needs and allows for future expansion. “Working with VuWall allows us to suggest a package kit which does just that. We see great value in our ability to provide a number of discrete solutions that include furniture, processors, and visualization software all in one."
Tech Data announces the launch of the RECON Security Suite in Europe. RECON offers a targeted and simplified range of multi-vendor subscription and consultation-based security solutions that help to protect against the most common cybersecurity threats. Built by Tech Data security experts from the company’s portfolio of vendor solutions, RECON enables resellers to rapidly accelerate their security offerings without investing in developing their own in-house skills, resources and tools. The suite also allows mature security partners to augment their existing offerings with a robust set of services and solutions. Managed security services RECON is structured into the following targeted categories: RECON MSP: Managed security services focused on the day-to-day management of security solutions, including managed next-generation firewall; managed identity; managed endpoint; 24x7 support and monitoring services; reporting services RECON ProServ: Security-focused consulting services RECON Risk: Consultation services which assess and offer solutions for an organization’s key security risks RECON SOC: Security Operations Centre services including incident response and real-time alerting RECON Restore: A portfolio of backup and recovery solutions that can restore a system from catastrophic ransomware or malware attacks Growing cybersecurity market With RECON, Tech Data is bringing structure and clarity to a fragmented and fast-growing cybersecurity market" The RECON Security Suite will evolve to reflect the ever-changing threat landscape and emerging technology categories such as IoT. David Ellis, vice president, Security and Mobility Solutions, Europe, at Tech Data said, “With RECON, Tech Data is bringing structure and clarity to a fragmented and fast-growing cybersecurity market." "The suite enables us to more effectively connect partners with a leading range of solutions, services and Tech Data security experts, making it easier than ever for our partners across the region to increase and complement their own security specializations and, of course, grow their businesses.” Also available in the Americas region, Tech Data’s RECON offering is based around the U.S. National Institute of Standards in Technology (NIST) cybersecurity framework, a recognized standard that enables organizations to better protect themselves against cyber security threats.
Johnson Controls releases the newest version of Tyco Kantech EntraPass security management software, enabling new functionalities such as expanded audit features and other enhancements for a more streamlined experience for users. For faster auditing and troubleshooting, EntraPass v8.10 users can run audit reports based on cards, components and operators, including a detailed report of who made changes to a card or component and when the changes were made. Seamless operation This will help to satisfy corporate and regulatory requirements. Cardholder information fields have been expanded to include at least 20 editable fields (Corporate Edition), including a Unique ID for improved export/import. Additionally, advancements in backup options in this latest version are designed to prevent any version conflicts or errors in the backup process for seamless operation. Information at the user level is also easier to access and verify. Administrators can now easily see the most recent door, card or event access messages by cardholder, see when the cardholder’s secondary access level has expired and go paperless by saving access levels and links directly as a PDF. EntraPass also adds support for up to eight ASSA ABLOY wireless locks through the KT-1 door controller, reducing installation costs and is compatible with Windows Server 2019 Datacenter.
Larson Electronics, a Texas-based company with over 40 years of experience spearheading the industrial lighting and equipment sectors, announced the release of an explosion proof digital pan tilt zoom security camera for remote observation in both indoor and outdoor hazardous locations. This day/night camera is high resolution and features a mechanical infrared cut filter and motion detection with up to 64GB of internal storage. The EXPCMR-PT-IP-POE-DPTZ explosion proof digital pan tilt zoom security camera is rated for use in Class I, Divisions 1 and 2, Groups B, C and D; Class I, Zones 1 and 2, Groups IIB+H2 and IIA; Class II, Divisions 1 and 2, Groups E, F and G; and Class III, Divisions 1 and 2 hazardous locations. This unit is made of durable copper-free aluminum and operates on 12V DC while consuming a maximum of 12W per system. This unit also features two 3/4" 14 NPT drilled and tapped conduit openings, one on the top and one on the bottom, for wiring. Equipped with 1.27 mm optical lens The explosion proof security camera is equipped with a 1.27 mm optical lens and produces up to 6.0 megapixel resolutionLarson Electronics’ explosion proof security camera is equipped with a 1.27 mm optical lens and produces up to 6.0 megapixel (3072 x 2048) resolution. Operators can choose from a 150-degree fisheye, 180-degree horizontal panoramic or ePTZ quad view. The camera features two-way audio using a built-in speaker and microphone and is IP66 rated waterproof. This camera can operate in harsh environments with temperatures ranging from -22 degrees F to 140 degrees F and 0% to 95% non-condensing, humid environments. This camera has Power over Ethernet (PoE) enabling data transfers and power to be passed through a single Ethernet cable and features a pole top mount with an attached slip fit yolk for easy installation. Suitable applications for this camera include remote observation of external facilities, indoor and outdoor security, commercial buildings, and more.
The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centers and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible. Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialized care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in pediatric health care, education and research. comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priorityAlso crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-Critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.
In 2017, IoT-based cyberattacks increased by 600%. As the industry moves towards the mass adoption of interconnected physical security devices, end users have found a plethora of advantages, broadening the scope of traditional video surveillance solutions beyond simple safety measures. Thanks in part to these recent advancements, our physical solutions are at a higher risk than ever before. With today’s ever evolving digital landscape and the increasing complexity of physical and cyber-attacks, it’s imperative to take specific precautions to combat these threats. Video surveillance systems Cybersecurity is not usually the first concern to come to mind When you think of a video surveillance system, cybersecurity is not usually the first concern to come to mind, since digital threats are usually thought of as separate from physical security. Unfortunately, these two are becoming increasingly intertwined as intruders continue to use inventive methods in order to access an organization's assets. Hacks and data breaches are among the top cyber concerns, but many overlook the fact that weak cybersecurity practices can lead to physical danger as well. Organizations that deploy video surveillance devices paired with advanced analytics programs often leave themselves vulnerable to a breach without even realizing it. While they may be intelligent, IoT devices are soft targets that cybercriminals and hackers can easily exploit, crippling a physical security system from the inside out. Physical security manufacturers Whether looking to simply gain access to internal data, or paralyze a system prior to a physical attack, allowing hackers easy access to surveillance systems can only end poorly. In order to stay competitive, manufacturers within the security industry are trading in their traditional analog technology and moving towards interconnected devices. Due to this, security can no longer be solely focused on the physical elements and end users have taken note. The first step towards more secured solutions starts with physical security manufacturers choosing to make cybersecurity a priority for all products, from endpoint to edge and beyond. Gone are the days of end users underestimating the importance of reliability within their solutions. Manufacturers that choose to invest time and research into the development of cyber-hardening will be ahead of the curve and an asset to all. Wireless communication systems Integrators also become complicit in any issues that may arise in the future Aside from simply making the commitment to improve cyber hygiene, there are solid steps that manufacturers can take. One simple action is incorporating tools and features into devices that allow end users to more easily configure their cyber protection settings. Similarly, working with a third party to perform penetration testing on products can help to ensure the backend security of IoT devices. This gives customers peace of mind and manufacturers a competitive edge. While deficient cybersecurity standards can reflect poorly on manufacturers by installing vulnerable devices on a network, integrators also become complicit in any issues that may arise in the future. Just last year, ADT was forced to settle a $16 million class action lawsuit when the company installed an unencrypted wireless communication system that rendered an organization open to hacks. Cybersecurity services In addition, we’ve all heard of the bans, taxes and tariffs the U.S. government has recently put on certain manufacturers, depending on their country of origin and cybersecurity practices. Lawsuits aside, employing proper cybersecurity standards can give integrators a competitive advantage. With the proliferation of hacks, malware, and ransomware, integrators that can ease their client's cyber-woes are already a step ahead. By choosing to work with cybersecurity-focused manufacturers who provide clients with vulnerability testing and educate end users on best practices, integrators can not only thrive but find new sources of RMR. Education, collaboration and participation are three pillars when tackling cybersecurity from all angles. For dealers and integrators who have yet to add cybersecurity services to their business portfolios, scouting out a strategic IT partner could be the answer. Unlocking countless opportunities Becoming educated on the topic of cybersecurity and its importance for an organization is the first step Physical security integrators who feel uncomfortable diving headfirst into the digital realm may find that strategically aligning themselves with an IT or cyber firm will unlock countless opportunities. By opening the door to a partnership with an IT-focused firm, integrators receive the benefit of cybersecurity insight on future projects and a new source of RMR through continued consulting with current customers. In exchange, the IT firm gains a new source of clients in an industry otherwise untapped. This is a win for all those involved. While manufacturers, dealers and integrators play a large part in the cybersecurity of physical systems, end users also play a crucial role. Becoming educated on the topic of cybersecurity and its importance for an organization is the first step. Commonplace cybersecurity standards Below is a list of commonplace cybersecurity standards that all organizations should work to implement for the protection of their own video surveillance solutions: Always keep camera firmware up to date for the latest cyber protections. Change default passwords, especially those of admins, to keep the system locked to outside users. Create different user groups with separate rights to ensure all users have only the permissions they need. Set an encryption key for surveillance recordings to safeguard footage against intruders and prevent hackers from accessing a system through a backdoor. Enable notifications, whether for error codes or storage failures, to keep up to date with all systems happenings. Create/configure an OpenVPN connection for secured remote access. Check the web server log on a regular basis to see who is accessing the system. Ensure that web crawling is forbidden to prevent images or data found on your device from being made searchable. Avoid exposing devices to the internet unless strictly necessary to reduce the risk of attacks.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase In Revenue For Dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, Connected Smart Locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio Of Home Automation Products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages Of Professional Installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realize they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realize that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling Additional Home Automation Products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labor warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces Connection Instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realize over time. On the other hand, one issue DIYers may recognize right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognizable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not Everyone Is A DIY Customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing Complete And Custom Solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
Attendees strolling the exhibit hall at IFSEC International, 18-20 June, 2019, at ExCel London, will be hearing a lot about artificial intelligence, convergence and GDPR. These industry hot topics are representative of major trends in the industry, from new technologies to new ways of designing systems to new privacy requirements. The education sessions at IFSEC International will also address these timely subjects – and provide a welcome chance to sit down and consider the ‘bigger picture.’ Here are some sessions to consider: Artificial Intelligence The session will examine the ‘connectionism’ aspect of AI with reference to machine learning and neural networks A session on artificial intelligence asks: ‘Will AI change the face of the Electronic Security Industry?’ The session will examine the ‘connectionism’ aspect of AI with reference to machine learning and neural networks. Connectionism, or neuronlike computing, developed out of our understanding of how the human brain works at the neural level. Each neuron in the brain is akin to a simple digital processor, and the brain as a whole is like a computing machine. Has the time come for artificial intelligence and machine learning for security? That’s the focus of another session that will explore where AI is headed and if it can help move security practice from prevention to real-time threat detection. Is AI a technology looking for a problem to solve? Is it mature enough for mainstream usage in security scenarios? Does AI present a ‘double-edged risk’ (i.e., because enterprises and attackers have access to the same tools)? Convergence A combined security approach – unifying physical security and cybersecurity – is a real and immediate need in today’s high-risk and high-threat environment. By leveraging disparate sources of data, organizations can effectively manage a situation in real-time without having to go to multiple individual subsystems to get the job done. A panel session at IFSEC will discuss the concept, reality, and evolution of both physical and cybersecurity teams collaborating in the same Security Operations Centre. Here are some other sessions related to convergence of physical and cybersecurity: How converged security centers respond in real-time to physical and online threats How converged technologies ease prevention and response to unauthorized physical/logical access to corporate facilities and networks How chief security officers can benefit from data analytics and converged platforms to understand the complex physical and cyber risks posed to transport systems. GDPR Whilst the regulations provide a more comprehensive basis in law for the management of personal data The introduction in 2018 of the EU General Data Protection Regulations (GDPR) and Data Protection Act 2018 have elevated compliance requirements for video surveillance systems. That’s the subject of the session ‘GDPR – Video Surveillance: Balancing Privacy and Security.’ Whilst the regulations provide a more comprehensive basis in law for the management of personal data, they are part of a wider legal consideration for security technologies. Transparency, accountability and impacts on privacy must be actively integrated into security systems from the outset to retain the trust of those they affect. The work of the Information Commissioner (ICO) and the Surveillance Camera Commissioner (SCC) with their respective Codes of Practice provide a bedrock for effective governance. The 2018 Biometrics Strategy for the Home Office and their partners addresses the need for clear and transparent arrangements to ensure risks to privacy are weigh alongside the benefits. The session will examine these complexities and look at what owners and operators of security systems must consider when striving to balance privacy and security.
Managed services provided through the cloud offer multiple advantages for system integrators. These Include: Increased Recurring Monthly Revenue: Managed services are a new business model that generates more stable and predictable income streams for integrators. Stickier Customers: Managed services foster a more involved relationship between integrators and their customers, which can help boost customer retention. High Gross Profit Margins: Cloud managed services create an opportunity for a service and technology to be purchased together, helping to generate a higher gross profit margin from the beginning of the customer relationship. They Are Easier To Provide: The cloud enables integrators to serve more sites without hiring additional technicians. Problems Can Be Fixed Proactively: When a problem occurs on a site that is managed by a cloud-based system, the integrator can receive a real-time notification regarding the issue - possibly before the customer even notices a disruption in service. Increased Valuation Of Business: According to a study by Dell, companies that utilize cloud, mobility, and security technologies are experiencing as much as 53 percent higher revenue growth rates compared to those who do not such technologies. Importance Of Cloud-Based Solutions The cloud also challenges integrators to educate customers on the value of the new approach The cloud also challenges integrators to educate customers on the value of the new approach. For example, the cloud changes the expense model of security systems. It allows customers to shift from a capital expenditure (CapEx) model, where large capital funding is required to purchase equipment, to an operational expenditure (OpEx) model, where the costs of the solution become an operating expense. Since the cameras, installation, storage, and software are packaged into the service, you don’t need a large capital outlay up front - you simply pay a predictable expense every month. Leveraging this difference opens new sales opportunities for integrators. The benefits of cloud services on how physical security equipment and software services can be monitored and maintained through a connected service is a particular benefit to integrators. Data Monitoring And Security “By having data describing the health of the system shared on the cloud, system integrators can observe data on demand and create proactive maintenance plans in coordination with the end user,” says Stuart Rawling, Director of Business Development, Pelco by Schneider Electri, and one of our Expert Panelists. A daily challenge for end users is balancing human resources used in the operation of a system “Such plans should result in increased system reliability and less downtime. If system performance data is aggregated and anonymized, it could also be used by manufacturers to analyze and form conclusions about maintenance schedules and system lifespan.” A benefit is happier customers. “A daily challenge for end users is balancing human resources used in the operation of a system and daily maintenance, with maintenance having shared responsibility with the system integrator,” says Rawling. The Cloud Software As A Service The SaaS model gives companies the resources to improve the deep learning model" The cloud also can help to make cutting edge technologies more affordable. Economies of scale provided by the Cloud (Software as a Service, or SaaS) are making the sophisticated capabilities of deep learning affordable to a wider audience. Meanwhile, deep learning augments cloud systems with capabilities that may not be available (or affordable) in on-premise systems, thus accelerating the broader move to cloud systems. “Having a SaaS model gives companies the resources to improve the deep learning model,” says Shawn Guan, CEO and co-founder of Umbo Computer Vision, a provider of deep learning video analytics. “We can make more accurate systems that scale better and faster. SaaS enables vendors to do something great with deep learning. You don’t have to redo it for everybody. One customer benefit from another customer and all the knowledge is aggregated together.”
Video Surveillance as a Service (VSaaS), simply stated, is a cloud-based video surveillance solution that is packaged and delivered as a service over the internet. The price varies depending on the features of the plan (i.e. number of cameras, amount of storage, software features, etc.), and customers pay a monthly subscription price to use it. Internet Protocol (IP) cameras are installed at site locations, and the video is captured and streamed to a service provider’s data centre via an internet connection. The video management software (VMS) runs on backend infrastructure provided by the service provider’s cloud. All video processing is done in the cloud, and all that is required to view the footage is an internet-connected device and a web browser. Implementation Of AI And Deep Learning The cloud facilitates implementation of artificial intelligence and deep learning in the video surveillance marketThe cloud also facilitates implementation of artificial intelligence (AI) and deep learning in the video surveillance market. One of the major challenges with developing deep learning-based applications is access to real-word data and the ability to train the applications to work in any environment. Companies need access to relevant datasets that need to iterate their solutions quickly. Cloud-based solutions are of significant advantage in this case, as they allow for continuous updates and easy collection of vast amounts of data. “We will see the continued adoption of cloud-based intelligent video solutions that aggregate business data through video and artificial intelligence,” says Andreas Pettersson, CEO of Arcules, one of our Expert Panelists. Leveraging AI and IoT technologies with video data is becoming more common as organizations strive to optimize business operations while also boosting security across their facilities. Actionable Intelligence Gathering “The possibilities for this level of actionable intelligence gathering is endless, as markets such as hospitality, manufacturing, retail and SMEs that have multiple locations to manage, look to make sense of video in intuitive, streamlined ways,” says Pettersson. “The ability for technology to aggregate and analyze video surveillance and connected sensor data, identify trends in that data, and apply predictive analysis in businesses will have a huge impact in the coming year.” Cloud systems can solve more problems than ever using artificial intelligence and machine learning Cloud systems can solve more problems than ever using artificial intelligence and machine learning, and the capabilities expand way beyond video analytics to include analytics in general, crunching a variety of data provided by Internet of Things (IoT) sensors. Another area of interest related to video in the cloud is the development of ‘smart codecs’ that security camera manufacturers are developing and marketing as a solution that goes beyond H.264 and H.265. Maximizing Video Storage Customers are realizing that cloud implementations are more cost-effective, easier to deploy and maintainThe ongoing need to better manage network bandwidth usage and to maximize video storage is further turning the emphasis toward smart codecs, which lend themselves to cloud applications. Extremely high-resolution video can now be moved around in a fraction of the time and solves the issue of transporting many cameras over constrained WAN connections. With the elastic computing power available in the cloud, one can now envision a time where cloud computing costs could be low enough for the masses of video security solution use cases to be solved. Customers are realizing that cloud implementations are more cost-effective, easier to deploy and maintain, and in many cases, even more secure than traditional on-premise deployments. In partnership with the leading cloud providers, the security industry can carry this message to the customers and will gradually see a shift in the acceptance of cloud-based solutions in the traditional security markets.
The American University of the Middle East (AUM) in Egaila is the largest private university in Kuwait. Its extensive campus is spread over 261,190 square meters of beautiful grounds, including academic buildings, technical labs, AUM library, AUM Sports Center, outdoor sports playgrounds including a FIFA certified football field, AUM Opera House, AUM Conference Center, parking areas, administrative and service areas. The American College of the Middle East (ACM) is also hosted within the campus. With sizeable grounds and multiple institutes of learning operating on site, AUM’s access control requirements were complex. The popularity of the campus with not only AUM students but also Kuwaiti youth in general meant AUM needed to ensure the right access was provided to the right people at multiple points on campus. AUM’s Director of IT highlights the challenge the administration faced in efficiently identifying, authenticating and providing access for more than 800 employees and over 10,000 students. “The campus needed to be secure, but at the same time easy to use, causing no inconvenience to students and staff.” Gallagher Command Center AUM needed a dynamic solution that met their access control requirements AUM needed a dynamic solution that met their access control requirements, could integrate with their core enterprise resource planning (ERP) solution, and was scalable to accommodate future growth. Gallagher’s access control solution, featuring Gallagher Command Center and a range of integrations, was selected as the university’s preferred choice, meeting its requirements in the best possible way. MIFARE contactless smart cards Student and staff ID cards became part of the access control system with MIFARE contactless smart cards provided to students, faculty and staff. Turnstiles installed at the entrances to AUM and intelligent integrations with existing systems provided total control of movement within the campus. AUM uses learning software and automated systems widely across its campus. Extensive integration with the Gallagher solution has significantly reduced operational costs, creating efficiencies for staff and students and enhancing the overall security system. “Gallagher gives us the best option to fulfill our requirements, with a total solution,” says the university’s Director of IT. Integration with CCTV system Exam control rooms at AUM need to be fully secure. Command Center integrates with the CCTV system to ensure that when movement is detected, or someone tries to open the door, the CCTV is triggered, and a photo attached to the security report. Within the campus, access permissions need to be well defined for different groups. Access to the gymnasium, library and sports center is defined by male and female, staff and students. Command Center allows AUM to define these access controls in the directory, ensuring they happen automatically. Fully automated access control Fully automated access control gives us confidence in the system" “Fully automated access control gives us confidence in the system,” says the university’s Director of IT. “We don’t have to worry about it.” The reporting capabilities of Command Center provide AUM with greater control and audit information. The university is governed by a council, that regularly conducts audits. “The Gallagher solution helps us easily produce daily reports to meet those reporting requirements. It’s a fantastic solution, no doubt." The integrated booking system in the library controls access to study rooms, giving entry only to those who are included in the room booking. Staff and students no longer have to manage who is in the rooms, allowing them to get on with their work and study. The university’s Director of IT says in the past, monitoring and reviewing this information would take a person two or three days. “With this small integration from Gallagher, turnaround time has improved to within half a day for the same task.” Restricted access He adds, “Campus access for dismissed students has been prevented. Their access is automatically restricted by the admin department. Student’s whose access has been prevented can visit the admin department to rectify their enrollment status. The integration with the Gallagher solution is amazing. Our operational costs have been reduced wherever it is used.” With new construction underway and increasing popularity with students, AUM is a growing university. The Gallagher solution is growing alongside it, providing regular updates and new innovations. “Gallagher often contacts us about new initiatives and things they are introducing,” says AUM’s Director of IT. “We will implement them, because of the success of the current solution. We try at every point to take full advantage of the features offered to keep reducing operational costs. From an industry perspective, it’s a beautiful solution.”
Village Roadshow Theme Parks (VRTP), Australia’s largest theme park operator, provides some of the most thrilling entertainment rides and slides available anywhere in the world. With its headquarters located on the Gold Coast, Australia’s holiday playground, it operates: Warner Bros. Movie World Wet ‘n’ Wild Water World Australian Outback Spectacular Sea World Paradise Country Sea World Resort and Water Park Over 5 million visitors per year, from families to thrill seekers, flock to this world of fun with action-packed shows and rides, marine and animal attractions, and adventure across seven large scale properties. Monitoring from Command Centre This enables monitoring from the Command Centre in the Gold Coast over all seven sites streamlining operationsWhen it comes to security, VRTP have always chosen access control and perimeter solutions supplier Gallagher as their long-term partner. A relationship that began in the mid-1980s, has grown to meet the expanding demands of each park. VRTP recently opened a new Wet ‘n’ Wild in Sydney, New South Wales, in December 2013. Two new parks based on Sea World and Wet ‘n’ Wild are currently under construction in Hainan, China. Wet ‘n’ Wild Sydney, opened to the public in December 2013, demonstrates Gallagher’s ability to extend security coverage across States, with its scalable and flexible solution. This enables monitoring from the main Command Centre in the Gold Coast over all seven sites streamlining operations. In the event of power loss from the main controller in the Gold Coast, Sydney sites have their own server backups to continue operations as normal. RFID wrists bands for staff access The model that VRTP and Gallagher have designed enables various operator levels to have separate divisions for creating cardholders. Different operator levels have authorized access to develop card holders for their sections. There are approximately 3,000 cardholders at all parks and growing. Wet ‘n’ Wild Sydney is the first Village Roadshow park to deploy staff RFID wrists bands that give them access to areas restricted by the public. Command Centre technology has given VRTP total site security across all parks VRTP’s guard workforce has been complimented by the Gallagher system working seamlessly together. Command Centre technology has also given VRTP total site security across all parks; within a year saving park operations approximately 20 hours a day in labor costs. Better visibility of services Gallagher delivers building automation and control through a high-level interface that provides strong communication between Gallagher Command Centre and the theme parks’ building systems. This has enabled integration to seven main panels and sub panels across the group giving security staff better visibility of all services, at all times. Efficiencies in alarm generation have improved with automatic escalation to the necessary staff member in a timely manner. Key industry challenges Health, safety, risk mitigation, and public relations Preserving assets and ambience Using integration to save costs and improve security efficiencies Gallagher technology used Gallagher Command Centre Gallagher T-Series Access Control Readers Gallagher high level video integration – more than 250 cameras Protection of marine animals Gallagher’s integrated security solution provides continuous surveillance across the parksAnimal safety and care is critical. Sea World is Australia’s premier marine park, with over 25 hectares (55 acres) of land. With a range of dolphins, seals, sharks, polar bears, and other marine life – their safety, and the reputation of Sea World, must be preserved. This also includes protecting Australian Outback Spectacular and Paradise Country animals and wildlife. Alongside video and alarm integration, Gallagher manages all primary entry points into parks. Once inside the parks, it manages restricted zones which include secured enclosures, particularly important for Sea World. Gallagher’s integrated security solution provides continuous surveillance across the parks, capturing any incidents which may occur on site. This is particularly important for Wet ‘n’ Wild water park which faces increased risk due to the nature of the environment. Wet ‘n’ Wild has been one of the group’s most successful theme parks with a growing attendance of approximately 1 million visitors every year. Investing in robust integrated system The VRTP security team has the ability to monitor and control from one locationVRTP are continually looking for ways to improve park operations, infrastructure, and processes to meet the needs of visitors and staff. With security taking a precedence in the last five years, VRTP made the decision to invest in a robust integrated system that to the public eye would go unseen. Gallagher’s strong history of service and the scope of their integrated security solutions gave VRTP confidence in selecting Gallagher for their upcoming internal infrastructure developments. With 250 cameras located discretely around all seven of VRTP’s properties, integrated back to the central control platform Gallagher Command Centre, the VRTP security team has the ability to monitor and control from one location. Intruder alarm management solution The integrated system plays an important role in securing the site overnight from would-be intrudersIn the Village Roadshow Studios, much importance is placed on securing assets, and protecting the privacy of high-profile guests. The Studios have attracted projects with a combined budget of around 2.5 billion dollars. There are eight large sound stages covering 10,844m2 (116,727 sq. ft), confirming it as one of the largest studios in the Southern Hemisphere. With intellectual property and assets that must be protected, the Gallagher 24-hour camera integration and intruder alarm management solution play a key role in protecting staff, visitors, and monitoring employee cash handling and service. The integrated system also plays an important role in securing the site overnight from would-be intruders. Duress alarm monitoring is a central integration used by security staff with 70 alarm zones across all parks. In the event of an emergency, a wireless help-call system can identify back to the Command Centre the name, description, and location via a detailed site plan for each park. This is a vital security element for protecting captive mammals and animals, and IT infrastructure.
The first forensic science-based crime prevention system in New York State was installed at luxury Swiss watch manufacturer, Richard Mille. It is the fourth system to be deployed in the United States. The technology, the Intruder Spray System from SelectaDNA, utilizes forensic science to reduce burglary, robbery and high-value theft by a documented range of 40 to 86 percent. The cutting-edge technology was installed at the world-renowned watch brand’s architecturally stunning flagship boutique, located on ‘Billionaire’s Row’ on 57th Street in Manhattan. Irrefutably identify criminals The forensic technology is synthetically manufactured in an accredited ISO 17025 laboratory The system uses the power of forensic marking science to considerably deter crime and, if a crime is committed, enhances law enforcement ability to irrefutably identify criminals, then apprehend and prosecute them. The technology has been used for more than ten years in 46 countries on five continents. It is now available and beginning to be deployed in the United States. The forensic technology is synthetically manufactured in an accredited ISO 17025 laboratory. It is scientifically structured, and functions, the same as organic DNA – but is more durable. Each unit of the forensic solution contains a universally unique code (sequence), which is never replicated; thus; providing an exclusive identifying marker for each client. Each unique forensic code provides an uncontestable link between a criminal, or stolen item, to a specific crime scene and the rightful owners. Remote video monitoring The system – comprised of a control box, spray head and PIR – is easily integrated with other security systems such as burglary, access control, intrusion, video, and many others. Installations take approximately four hours. The system can also be installed as a standalone crime-fighting solution. There are various modalities of system activation, including but not limited to panic buttons, money clips, remote video monitoring via Milestone Systems, RFID and facial recognition technology. When the system is activated, the invisible, non-toxic and water-based forensic solution remains on marked criminals’ skin for four to six weeks, and clothing for two to three months. The solution is only visible via a special frequency UV light, leaving criminals exposed to identification and apprehension well after leaving the crime scene. Crime-fighting technology SelectaDNAs forensic marking technology is a well-documented tool to prevent and deter a large percentage of crime" “We’re pleased to provide Richard Mille with a proven crime-fighting technology to further enhance its already impressive security measures,” said Henrik Olsen, CEO of CSI Protect, the exclusive provider of SelectaDNA technology in the United States. “SelectaDNAs forensic marking technology is a well-documented tool to prevent and deter a large percentage of crime across the globe and now in the United States.” Many Fortune 500 and iconic, well-known companies have used SelectaDNA technology, including, Tag Heuer, LVMH, Chanel, Pandora, Watchfinder & Co., 7-Eleven, Circle K, G4S, Securitas, GlaxoSmithKline, Lloyds Bank, The Royal Bank of Scotland (RBS), Bank of New Zealand, McDonald’s, KFC, Balfour Beatty, Shell, Texaco, Raptis Rare Books and thousands of others. Offender marking solutions The co-founder of Milestone Systems, Henrik Friborg Jacobsen, is a major proponent of the technology and anticipates major growth of its use in the United States. Friborg Jacobsen is also an investor in, and chief advisor to, CSI Protect. SelectaDNA is a pioneer in forensic marking offering a full range of property, infrastructure and offender marking solutions, using a completely secure and unique forensic technology. SelectaDNA, which is water-based, non-toxic and non-flammable, is proven to reduce crime (especially robbery, burglary and high-value theft) by up to 86%. SelectaDNA not only reduces crime, but also enables law enforcement to link criminals to crime scenes and secure convictions.
With a large campus comprising historic and modern buildings and significant research facilities and equipment, the University of Otago has assets in excess of $1.4 billion (NZD). In 2006, an internal security review of campus facilities identified that a number of critical areas – including laboratories where medical research is conducted on animals and human cadavers – could attain an increased level of security and achieve greater cost efficiency through the installation of Gallagher systems. A key priority of the security upgrade was to replace the traditional lock and key system in place in facilities across campus with Gallagher’s electronic access control solution. By moving to an entirely electronic system, the University has mitigated the risks associated with lost keys and unauthorized access. Lost and misplaced cards are reported and immediately deactivated ensuring complete control is maintained over facility access. Comprehensive alarm monitoring The team at the University of Otago needed an auditable system, capable of identifying access by people, place, and timeThe electronic system also allows for comprehensive alarm monitoring per door and per freezer, ensuring campus security is immediately notified if a door or freezer has been left open. Gallagher’s Mobile Client, available with the Command Centre v7.30 security management platform, means these alarm notifications can be communicated directly to security personnel’s Apple iPhone devices providing valuable information in real-time, to those outside of the control room. More than simply managing the access permissions across campus, the team at the University of Otago needed an auditable system, capable of identifying access by people, place, and time. Gallagher’s Command Centre application provides this high-level of traceability and enables the University to quickly and easily extract the exact information required both for internal use and for the regulatory audits required of research facilities. Identifying who accessed which areas “Due to the nature and value of our assets, it’s critical not just to control who has access to facilities but to be able to identify exactly when areas were accessed and to know who was there,” said Deputy Proctor at the University of Otago, Andrew Ferguson. Key industry challenges Eliminate the security threat that comes with lost keys Enhance the level of security for critical areas including Medical Research laboratories Procure a solution capable of producing comprehensive audit trails Introduce a secure, automated facilities management system Gallagher security products installed Command Centre Electronic card readers Syllabus Plus integration Syllabus Plus integration Syllabus Plus enables automation in the scheduling and booking of resources and equipment Founded in 1869, the University of Otago is New Zealand’s oldest university. Ranked in the top 200 universities worldwide, the University of Otago is New Zealand’s primary medical tertiary institute and is considered the top research university in New Zealand. The Gallagher system installed at the University of Otago includes a Syllabus Plus integration. Syllabus Plus enables automation in the scheduling and booking of resources and equipment through Command Centre. The University of Otago team were quick to see value in the opportunity to synchronize their access control system with class time-tables, and subsequently manage room resources by automatically unlocking doors. Easily search and book resources A key benefit for the University was a move away from the manual process of entering room bookings into Command Centre. In addition to removing the labor associated with this manual process, the university also found a reduction in the number of booking inaccuracies caused when people changed their plans, as staff can now quickly and independently reschedule their resource and room bookings if their requirements change. “Smart scheduling gives authorized users in our wider team the ability to quickly and easily search and book resources,” said Ferguson. “It’s a genuine time-saver for us and ensures our facilities are managed efficiently.” The university has implemented an ongoing software maintenance agreement with Gallagher To ensure the University of Otago’s security system remains at the forefront of technology, the university has implemented an ongoing software maintenance agreement with Gallagher to ensure they receive the latest system developments as they are released. “We would never go without software maintenance, it’s imperative that our high-end security be the best it can possibly be,” said Ferguson. Training for system operators In addition to ensuring their security products and systems are up-to-date, the University of Otago also ensures their system operators undergo regular training. According to Ferguson, “We arrange annual training with Gallagher for our Campus Watch security team. The training teaches the team valuable tips and tricks on how to utilize the system to its fullest.” During the years since the initial installation of Gallagher security systems, the University of Otago has experienced significant savings associated with not needing to re-key facilities or replace locks when traditional keys have been lost or not returned – maintenance that the University estimates used to cost tens of thousands of dollars each year.
In mid-2009, Melco Resorts & Entertainment Limited opened City of Dreams, Macau – a casino and resort complex that quickly become one of the world’s premier entertainment and leisure destinations. The complex brings together a collection of world-renowned hotel brands, including Crown, Grand Hyatt, and Hard Rock, along with a casino area of approximately 448,000 square-feet and over 20 restaurants and bars. Also comprising an audio-visual multimedia experience, and ‘The House of Dancing Water’ – the world’s largest water-based extravaganza showcased in the purpose-built Dancing Water Theater. These unique and innovative entertainment, shopping, food and beverage offerings realize the company’s vision of bringing world-class integrated resort and entertainment experiences to Macau and Asia. Need of a robust security solution Melco Resorts was looking for a robust security solution capable of protecting high-value assetsHaving thousands of staff moving around the site meant that effective people management needed to be a significant part of the security solution. With a large site encompassing multiple areas and a staff of approximately 13,000, Melco Resorts was looking for a robust security solution capable of protecting high-value assets while providing a reliable and flexible system to support daily operations. In the years leading up to the opening of City of Dreams, Gallagher worked directly alongside Melco Resorts, and security partner Certis Security (Macau) Ltd, during the design and construction phases. The Gallagher team were highly involved in discussions and developments relating to software customizations and the final commissioning of critical security areas. MIFARE Classic card technology Part of the City of Dreams philosophy from day one was to operate a one-card, single service entity per staff member – not only for high-level security but across all system requirements. According to Billups, a lot of decisions around system choice were based on meeting the one-card philosophy. Utilizing MIFARE Classic card technology, 1700 access controlled doors were set up across the complex. Utilizing MIFARE Classic card technology, 1700 access controlled doors were set up across the complex Gallagher’s ability to encode the cards with data from multiple system providers was crucial in delivering the one-card policy. Along with Gallagher access data, third-party ASCII data encoding was also provided on the card for use by other on-site systems to achieve the objective of a single card philosophy. Latest generation data security The original system, comprising MIFARE Classic card technology, is now being upgraded to the latest MIFARE DESFire EV1 across all Melco Resorts properties. MIFARE DESFire EV1 provides the latest generation data security and encryption ensuring Melco Resorts globally stays at the forefront of technology. To further meet their one-card philosophy, Melco Resorts wanted a single card technology utilized across all three of their Macau complexes – City of Dreams, Altria Macau, and Studio City. In addition to enabling access across multiple properties, there was a requirement for a central monitoring system that could manage alarms escalated from any of the properties and register such alarms centrally in a main command structure. Highly integrated and expansive platform Gallagher’s multi-server technology delivers this, with seamless connection between all systems and across all sitesFuture-proofing was an important consideration of the security solution. “City of Dreams needed a system that catered well to growth, particularly in the areas of people management and access control. Gallagher provided us with the highly integrated and expansive platform we were looking for,” said Kelly Billups, Director of Security Technology & Administration for Melco Resorts. Gallagher’s multi-server technology delivers this, with seamless connection between all systems and across all sites. If communication between the facilities should fail due to a network fault or similar incident, each site’s security system will continue to function independently. According to Billups, the multi-server system has resulted in reduced labor costs due to the consolidation of security administration. Efficient movement of people The Gallagher system provides rapid response times to access requests ensuring the efficient movement of people in and out of areas. The instant dissemination of cardholder access and configuration data also ensures people have appropriate access delivered in real time. If cardholder access needs to be denied, this information is communicated and applied instantly across the site. In addition to door access activity, 5300 detection points are also monitored throughout the complexIn order to provide Melco Resorts with an audit trail of security events, all site activity is logged in a secure database. In addition to door access activity, 5300 detection points are also monitored throughout the complex. Reports are generated using a simple wizard-based system which steers the report generator through a step-by-step process ensuring the relevant data is retrieved. The City of Dreams site required integration with a number of external systems and Gallagher’s Command Centre central management software provided the platform to deliver this. Cameras integrated with Command Centre As surveillance is a key requirement for a casino, City of Dreams has thousands of cameras throughout the complex. A number of these cameras monitor critical back of house operations and are integrated with Command Centre to provide additional layers of security and enable further administrative functionality. A number of lower-level security points throughout the complex – which utilize traditional keys – integrate Command Centre with an electronic key management system. Keys are electronically released to personnel depending on their access permissions. Two high-level interfaces provide communication to all elevators connected to Command Centre There are approximately 80 elevator shafts located throughout the City of Dreams complex. Two high-level interfaces (Schindler and Otis) provide communication to all elevators connected to Command Centre where access control groups manage access to each of the floors. This integration is particularly important for heart-of-house elevators where access can be highly restricted to only authorized personnel. HR system integrated with Command Centre An integration between City of Dreams Human Resources (HR) system and Command Centre was established. The active connection between the two ensures that basic personnel information is automatically communicated from the HR system to Command Centre without the need for manual intervention. Because of this, the process of updating cardholder information and assigning access to cardholders is a quick and simple procedure – a must for a database of this size. The Gallagher system provides rapid response times to access requests ensuring the efficient movement of people in and out of areas. Where high-level (software) interfaces are not available, the Gallagher system connects with other services including: boom gates, motorized vehicle and pedestrian doors, and turnstiles, using what is commonly referred to as a low-level interface. A control relay in Gallagher’s Command Centre platform activates the door or gate, and in turn the status of the door or gate (open, closed) is reported back. Salto integrated guest locking system Melco Resorts requirement is to seamlessly integrate hotel guest-room locks with the Command Centre platformThe delivery of a high-level integration with a hotel guest-room locking solution is currently in development and will be a world first. Melco Resorts requirement is to seamlessly integrate hotel guest-room locks with the Command Centre platform in order to deliver high-level security across the entire complex. To deliver this solution, Gallagher is working with long-term partner Salto. The Salto integrated guest locking system is required to operate in conjunction with Melco Resorts high-security card encryption and encoding, while complimenting the hotel décor. Melco Resorts and Gallagher maintain an ongoing relationship which brings together Melco Resorts evolving requirements and Gallagher’s product development road map. “The relationship is key for us” said Billups, “having a team based in the region who meet with us regularly and having a level of engagement over development is very important.”
One of the fastest growing districts in the upper Midwest of the United States, Harrisburg in South Dakota educates almost 4000 students across eight schools. Gallagher Command Centre was selected as the only solution that could meet the district’s security requirements, and in October 2015, these security measures were put to the test when the local high school was the target of a shooting. The incident resulted in one staff member being injured but was prevented from escalating further due to Gallagher’s central management platform, Command Centre, being activated by staff. Logs from the incident confirm that from the time the emergency button was pressed, it took just four seconds for Command Centre to lock all outside doors, notify district authorities, and limit building access to emergency responders only. Physical barriers for students’ security Gallagher Command Centre was involved with placing physical barriers between an active gunman and high school students"James Straatmeyer, Chief Executive Officer of Integrated Technology & Security, partnered with Gallagher for the installation of Harrisburg districts security solution. James says, “Gallagher Command Centre was directly involved with placing physical barriers between an active gunman and hundreds of high school students filling 37 classrooms. As far as I’m aware, there’s no other product on the market that has the capabilities and integration solutions for protecting students and staff to the extent of Gallagher Command Centre.” This type of security alert is of increasing concern for many educational institutions, prompting renewed focus on daily security protocols. Integrated and scalable security system Essential to providing an optimum learning environment for students is ensuring their safety and security – a responsibility the district of Harrisburg takes extremely seriously. Key to this was partnering with a security solutions provider that understood the specific needs of educational institutions, with the flexibility to employ customized features that could be tailored to Harrisburg’s particular requirements. The system needed to be fully integrated, scalable and expandable, digitally based, user-friendly The system needed to be fully integrated, scalable and expandable, digitally based, user-friendly and crucially, to assist and not replace, existing manual security procedures. Gallagher and South Dakota based Integrated Technology & Security completed the initial installation within three weeks. Since its introduction, the system has been under continual expansion. Features of updated security solution The access control system originally installed in 2013, fulfilled the region’s initial security requirements; however, a period of growth prompted the need for an enhanced system that could protect the increasing number of students. Some of the features of Harrisburg’s upgraded security solution included: Outlook calendar integration, to enable scheduling of access for special events Intercom / phone integration, to control doors from a desktop icon or smartphone Strobe light control to provide lockdown notifications in hearing impaired areas such as deaf education, shops and the gym Intercom integration for lockdown announcements Command Centre provides enterprise level lockdown controls which limit access to buildings, control fire doors, and send notifications, while providing an audit trail and video alerts. Lockdown access to all staff members An understanding of the benefits of an advanced, interactive security network is essential, and in some cases, lifesavingUsability is a highlight of Command Centre, offering access for all levels of personnel. Initially, only office and administrative staff were trained in the use of lockdown systems, but as the Command Centre’s lockdown features have developed, all staff members can now control access in individual school buildings. Once a lockdown has been activated, a notification is automatically issued to district authorities, immediately alerting emergency services if required. The security incident in 2015 strongly supported Harrisburg district’s decision to install a sophisticated access control system to protect its faculty, staff and students. At a time when concern over campus security is rising, an understanding of the benefits of an advanced, interactive security network is essential, and in some cases, lifesaving. Gallagher’s security solution offers educational institutions around the world a combination of enhanced operational efficiency and cost savings. Command Centre’s software provides a powerful and versatile feature set, enabling system operators to configure, monitor and control their unique security system.
Round table discussion
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?
Our Expert Panel is an opinionated group on a wide variety of topics, and we are dedicated to providing a useful and flexible forum to share those opinions. This week, our panelists address a range of opinions about several self-selected topics, culled from the large number of Expert Panelist responses we have collected in the last year. In this Expert Panel Roundtable article, we will share these varied and insightful responses to ensure they are not lost to posterity!
The security industry is full of individuals who call themselves consultants. It’s a term that is thrown around rather loosely, and in some situations the term can be roughly translated as “between jobs.” But “real” consultants provide real value to their clients in a variety of subject matter specialties. We asked this week’s Expert Panel Roundtable: What role should consultants play in the security technology buying decision?