Security monitoring system

In the pursuit to develop the smartest locking technology for the growing parcel locker market, Camlock Systems engineered and manufactured a sophisticated, second generation version of their popular S100 rotary latch design. In response to customer demand, the new and improved three-wire electronic latch delivers all of the high-security, tamper resistant benefits of the original two-wire version but with additional high-performing lock and door monitoring functions. The Series 100 is now packed with more innovative features that control and monitor access, and enable customizable door actuation for the whole terminal, or specific sections of it. Thanks to the design of the lock and its PCB, all of which were developed in-house, pull or spring-assisted door opening and alarms are standard features. Development of locking systems As innovation is at the heart of all of the company’s product developments, they went one step further to give their customers ultimate flexibility and control over their locking systems. In addition to the lock upgrade, they have created a simple, magnetically-operated monitoring module. When using the optional monitoring module, a host of programmable controls can be utilised When using the optional monitoring module, a host of programmable controls can be utilized, including: Child safety features for low-to-floor lockers, auto-relock, and soft, secure door closure for sealed cabinet doors. By understanding their customers’ needs and keeping pace with their technological advances, the company is able to channel their 100+ years of experience into the development of locking systems that offer the ultimate protection and control of their assets. Smart locking systems Developing the Series 100 to offer highly customizable functionality, in addition to housing their motorized, tamper and shock-resistant mechanism is just one of the ways they have responded to the technological needs of their customers. Camlock Systems Product Manager, Steve Martin comments: “With the rise in self-service locker banks, kiosks and vending machines, we’ve designed the Series 100 to respond to needs of the self-service market because today’s world needs more than just security - our customers require smart locking systems that offer flexible monitoring and control functions that can be moulded around the environment and users of their machines.” Maintaining low power Designed for self-service terminals in public and remote areas, the latch offers a unique solution to concealed, electronic latching. By doubling the number of jaws compared to a typical latch, the two symmetrical jaws built-in corrosion-resistant steel not only reinforce the latch’s strength but also provide more convenient mounting options. The company’s intelligent mechanism delivers the ultimate power-efficiency by maintaining low power After rigorous in-house testing and independent review, the S100 is tamper-resistant, certified to withstand over 7000N of force and 300N of preload - ideal for preventing lockers falsely opening as a result of being over-filled with heavy parcels or luggage. In addition to being strong, the company’s intelligent mechanism delivers the ultimate power-efficiency by maintaining low power and recalibrating only when needed, instead of after every cycle. Fit for versatile installation With 60% less power usage than other rotary latches. With Camlock Systems solutions, the users can be sure of an accurate fit every time and the innovative design of the S100 is no different, offering a flush, concealed fit for versatile installation. Product features: Cycle tested to over 100,000 cycles Tested to withstand over 7000N of force and 500N pre-load IP65 rated (dust and water spray resistant) Designed to work in hot climates, humidity, and below freezing with operating temperatures; -40°C to +65°C Available as a simple latch or compatible with an existing intelligent system International patent applied for. The Series 100 is only available directly from Camlock Systems Glass-reinforced, flame-resistant plastic housing. Stainless steel and brass latching parts for superior strength Tamper and shock-resistant mechanism will not fail under vibration or percussive shock Fitted with a mechanical override for protection in the event of a power failure. Lock status monitoring for added security Compatible with an additional switch module for configurable door monitoring, security, and control features Stepped down mains, battery-powered or both. Energy-efficient, low operating current. System recalibrates itself only when required Flexible integration and consistent, flush installation thanks to built-in vertical panel movement

Allied Universal, a renowned security and facility services company in North America, announces the availability of distance screening solutions as companies continue to launch their ‘return to workplace' initiatives. Distance screening solutions Allied Universal Technology Services experts are working with customers to design and implement the screening solutions that best fit their company's environment, requirements and existing security operations. The screening solutions include state-of-the-art technology that connects artificial intelligence and human response to better protect people with accurate, real-time data and safer social interaction. The comprehensive suite of distance screening solutions includes: Fixed and Semi-Permanent Thermal Screening Solutions - American-made handheld, fixed and semi-permanent or fully automatic systems that use thermal imaging and data analytics as effective pre-screening solutions. These imagers and smart scan stations help prevent the spread of COVID-19 by detecting elevated body temperature. Robotic Solutions - Robotic distance screening solutions that combine the intelligence and reliability of robots with the personal problem-solving capabilities of humans. The interactive robots perform access control, communications and screening functions with key functionalities that support COVID-19 protocols and social distancing guidelines. Kiosk Screening Solutions - Thermal checkpoint kiosks solutions provide unmatched screening accuracy. The camera and system were designed, calibrated, and lab-tested to address the critical elements that skew temperature readings when deploying a thermal camera in environments typically affected by heat variances from open doors, drafts, heat and A/C ducts. Handheld Thermal Screening Solutions - Handheld imagers are calibrated to target the highest temperate reading on a person's face. Employee safety and risk management "With new and evolving COVID-19 guidelines, organizations in every industry are trying to determine how best to minimize risks and move forward," said Jim Geyer, Vice President of Sales for Allied Universal Technology Services at Allied Universal. Jim adds, "With the right protocols, trained security personnel and technology solutions, organizations will be able to reduce their health risks at their facilities and continue to move their businesses forward."

June brings a new vcore software release. Vaion has continued to focus on features that bring more value to the user’s organization and their security team. With the 2.2 release, they introduce the ability for anyone to develop access control integrations with the vcore video management system, as well as privacy masking to vcam devices. The new generic access control API allows Vaion, access control vendors, or third parties to develop a proxy that facilitates the integration between the systems. This proxy provides a consistent interface to vcore, but with the flexibility to integrate with the access control system as necessary. Vaion has developed an integration with OpenPath using this interface. Access control integrations What’s more, the company has partnered with OpenPath in the Safety & Wellness Solutions initiative, “to help companies create a safe workplace, adhere to government compliance regulations, and reduce liability as the world comes back to work.”  If anyone is interested in developing an interface to their access control system, Vaion can be contacted to discuss the details. Once configured on the view of a vcam device, the areas defined by privacy masks apply to Video view and Map view The company values privacy, and they aim to give customers all the tools they need to stay compliant with the rules and regulations of local or national organizations in matters concerning video surveillance. They are introducing static privacy masking in vcam security cameras so that the users can block the video, recording, and analytics of certain areas where they either don’t have the right or they don’t need to monitor it. Apply privacy masks Once configured on the view of a vcam device, the areas defined by privacy masks apply to Video view and Map view. They also apply to rules and searches, as areas that have privacy masks off cannot be searched or have rules run against them. Other vcore 2.2 features include: New counts permissions The ability to locate your cameras’ serial numbers with ease

The ETSI Technical Committee on Cybersecurity (TC CYBER) unveils ETSI EN 303 645, a standard for cybersecurity in the Internet of Things that establishes a security baseline for internet connected consumer products and provides a basis for future IoT certification schemes. Based on the ETSI specification TS 103 645, EN 303 645 went through National Standards Organization comments and voting, engaging even more stakeholders in its development and ultimately strengthening the resulting standard. The EN is a result of collaboration and expertise from industry, academics and government. Internet-connected consumer devices By preventing these attacks, the EN represents a huge uplift in baseline security and privacy As more devices in the home connect to the internet, the cybersecurity of the Internet of Things (IoT) has become a growing concern. The EN is designed to prevent large-scale, prevalent attacks against smart devices that cybersecurity experts see every day. Compliance with the standard will restrict the ability of attackers to control devices across the globe - known as botnets - to launch DDoS attacks, mine cryptocurrency and spy on users in their own homes. By preventing these attacks, the EN represents a huge uplift in baseline security and privacy. ETSI EN 303 645 specifies 13 provisions for the security of Internet-connected consumer devices and their associated services. Connected home automation IoT products in scope include connected children’s toys and baby monitors, connected safety relevant products such as smoke detectors and door locks, smart cameras, TVs and speakers, wearable health trackers, connected home automation and alarm systems, connected appliances (e.g. washing machines, fridges) and smart home assistants. The EN also includes 5 specific data protection provisions for consumer IoT. “We launched the Finnish IoT label in November 2019; it was a world first and it attracted a lot of global interest,” says Juhani Eronen from Traficom. “Our labels are awarded to networking smart devices that meet certification criteria based on EN 303 645; this help consumers identify IoT devices that are sufficiently secure." Common security weaknesses   It focuses on the product baseline controls addressing the most common security weaknesses in the IoT ecosystem" "To date we have awarded the labels to several products including fitness watches, home automation devices and smart hubs. Being involved in the development of the ETSI standard from the start helped us a lot in building up our certification scheme. Feedback from companies and hackers has been very positive so far,” he adds. “Legrand is pleased to have contributed to the ETSI EN 303 645 standard. It focuses on the product baseline controls addressing the most common security weaknesses in the IoT ecosystem. Ensuring a better level of security in the IoT Ecosystem can only be achieved if Governments, Industry and Consumers collaborate on a common and reachable goal, and standardization bodies like ETSI have provided the right platform to achieve it for this standard,” says Mahmoud Ghaddar, CISO Standardization. Maintaining efficient security ETSI EN 303 645 is a cohesive standard that presents an achievable, single target for manufacturers and IoT stakeholders to attain. Many organizations have already based their products and certification schemes around the EN and its predecessor TS. It demonstrates how one standard can underpin many assurance schemes and provide flexibility in certification - while maintaining efficient security. The ETSI Technical Committee CYBER (TC CYBER) continues its work on IoT security, with the development of a test specification and an implementation guide to complement EN 303 645.

Summer is in full swing, but most Brits are taking a ‘staycation’ this year due to travel restrictions and quarantine periods enforced on air and cross-border travel in response to the coronavirus pandemic. But that doesn’t mean that people aren’t dreaming of cocktails on the beach. According to vacation booking site Travel Supermarket, Britons are filling their vacation diaries for next year, with April and May 2021 becoming the most-booked vacation months. The number one destination on the site is Cyprus, where the government has said it will cover the vacation costs of any tourists who contract the coronavirus while holidaying in the country. It’s not only passengers and holidaymakers who are desperate to fly again. Prevent non-essential travel The aviation industry is of huge strategic and economic importance to the UK. As national governments closed international borders to prevent non-essential travel, the sudden shutdown of passenger air travel has had a severe economic impact on airlines, airports and air freight. The International Airport Transport Association (IATA) predicts the UK aviation industry faces a loss of revenue of up to £20.1 billion in 2020. According to The Independent, up to 124,000 jobs in the UK’s aviation industry and its supply chains are at risk of disappearing in just three months because of the coronavirus. In April, British Airways said that it planned to cut 12,000 of its 42,000-strong workforces. Ryanair is making 3,000 workers redundant, and easyJet is cutting around 30 percent of its staff. Thermal screening technology So, what can be done to revive the industry safely? Real-time alerts are sent to relevant parties to enable interception and help prevent the spread of the virus Airports are looking to quickly bring in measures to revive the industry and give people the confidence to fly again. One of these possible measures is the use of thermal fever detection technology. In April 2020, Bournemouth Airport became the first UK airport to trial thermal fever detection cameras in response to the coronavirus pandemic. Already being tested in hospitals and restaurants, these systems record body temperature and identify any individual displaying signs of fever. Real-time alerts are sent to relevant parties to enable interception and help prevent the spread of the virus. Heathrow Airport is also trying out thermal screening technology to monitor people moving through the airport for signs of coronavirus, and Gatwick Airport has confirmed that it is working on possible screening measures, which may include mass temperature checks. Minimizing transmission Chief Executive Officer at Heathrow Airport, John Holland-Kaye, told the Commons' transport committee: "Aviation is the cornerstone of the UK economy, and to restart the economy the government needs to help restart aviation. The UK has the world's third-largest aviation sector, offering the platform for the government to take a lead in agreeing a common international standard for aviation health with our main trading partners." "This standard is key to minimizing transmission of COVID-19 across borders, and the technology we are trialling at Heathrow could be part of the solution." Detect radiating heat Why temperature scanning? The presence of fever is one of the common symptoms of the coronavirus virus. Thermal cameras use infrared technology to detect radiating heat from the body to estimate an individual’s core body temperature. How do fever cameras work? For the solution to be effective, all types of cameras should use facial recognition and report into a database Fever detection cameras come in two main forms: smaller, tripod- or wall-mounted cameras that allow people to self-scan upon entry/exit; and larger units around the building that scan crowds. For the solution to be effective, all types of cameras should use facial recognition and report into a database with a user interface, such as the FeverLink dashboard by Smarter Technologies. The software can then send real-time alerts to the relevant staff when fever is detected, allowing border staff to intercept and isolate affected travellers before they board a plane. Thermal fever detection systems How effective is thermal camera technology? It would be overly optimistic to say that temperature testing is a foolproof way of detecting the virus, especially since the coronavirus can have an incubation period of up to 14 days. In addition, a high temperature can be associated with a range of other illnesses and conditions. Thus, temperature testing should be used alongside other screening measures such as antibody tests and a requirement that all passengers carry “health passports” proving that they are medically fit. As part of a greater solution, thermal fever detection systems will play a vital role in protecting people and enabling safe social distancing. By deploying fever cameras as part of a range of measures, airports can begin to reopen for business safely, protecting passengers and employees so that people feel confident to take to the skies once more.

Dahua Technology, a globally renowned video-centric smart IoT solutions and services provider, has announced the release of DMSS, its newly designed mobile client. DMSS can connect Dahua products via the Internet or Ethernet through P2P or IP, and can also be operated remotely. It supports all kinds of product types, including NVR, XVR, IPC, TPC, VTO, Alarm Hub, and Access Control, etc. Remote operations DMSS can work in an environment with multiple internet connections. It connects Dahua products through both Internet and Ethernet. P2P enabled internet connection features great simplicity, while IP or domain name enabled Ethernet connection guarantees strong stability. Through its global network coverage, DMSS can be operated remotely to quickly and stably control specific devices all around the world. Numerous functions including PTZ controlling, video image adjustment (such as White Balance, focus, etc.), alarm subscription, video preview and playback, voice intercom, etc. can be done remotely. Enhanced data security DMSS adopts multiple layers of data encryption protection to provide better data security to users From a product to the platform and then to the mobile client, DMSS adopts multiple layers of data encryption protection to provide better data security to users. DMSS has also been certified by TÜV Rheinland, meaning the product complies with the GDPR (EU, 2016/679), and meets the TÜV Rheinland 2PfG 2624/06.17 standards, offering state-of-the-art information security and privacy protection. Featuring more detailed interaction design, DMSS offers smoother user experience. In addition, a version that supports both day mode and night mode will be released soon. Supports thermal products To provide better support towards the global efforts in pandemic prevention and control, DMSS also supports thermal products, including thermal cameras and access control and temperature monitoring terminals. It enables the operators to remotely control thermal products and perform their duty in a much safer manner. In the future, DMSS will extend its application scope to support more SMB solutions, providing installers and small and medium-sized businesses with more user-friendly solutions. With its mission of ‘Enabling a Safer Society and Smarter Living’, Dahua Technology will continue to focus on ‘Innovation, Quality and Service’ to better serve its partners and customers around the world.

From drone fleets and autonomous transportation systems to smart homes with computer-controlled lighting, heating, media and security systems, a new group of highly-automated technologies is gripping the popular imagination. These technologies – made possible by the Internet of Things (IoT) – form advanced ecosystems of interrelated devices with the capacity to monitor, detect, communicate and act on the real world independently of human intervention. Promising to fulfil all of our wildest technological dreams and needs, the IoT age has arrived – and it looks like its here to stay. While the consumer applications of IoT tend to receive the most attention, one area that is seeing strong growth in the uptake of IoT devices is workplace safety. Workplace safety costs businesses billions every year, and industries with especially hazardous working environments – Construction, Oil & Gas, Mining, Utilities, Rail, among others – are beginning to adopt IoT technology to help minimize risk and address preventable threats. In addition, as the COVID-19 pandemic surges around us, the phenomenon of ‘social distancing’ and remote working has emerged to help avoid risk of infection. For the many who work across the aforementioned industries however, working from home will not be logistically possible. In order to reduce the burden on hospitals and medical staff, it is now more important than ever to protect employees from having to be treated for preventable injuries. Before exploring these IoT solutions, however, let us first consider some of the key threats faced by workers in these industries. Workplace safety 1 in 5 worker deaths in the US and incurring tens of thousands of short and long-term injuries each year Construction is one of the world’s most dangerous occupations, accounting for 1 in 5 worker deaths in the US and incurring tens of thousands of short and long-term injuries each year. In construction, the major risk is falling from a height, which accounts of 26 per cent of fatal injuries in the workplace. Additional risks come from being struck by vehicles and heavy moving objects, proximity to overhead/underground high voltage power lines, confined spaces, high noise environments, and exposure to dust and fumes. Other industries are often faced with some combination of the above, or similar, threats. In the Rail sector, for instance, there is high risk from collisions with vehicles, objects and machinery and vulnerability to electric shock. In Utilities, the number one risk is slips, trips and falls, accounting for 30 per cent of Lost Workday Injuries (LWIs) in 2016. And in Oil & Gas extraction, exposure to flammable gas, chemical emissions and oxygen-deficient atmospheres creates vulnerability to explosions and chemical poisoning. Tackling threats in a high-tech world What, then, is being done to tackle these threats? In a high-tech world, many safety measures currently in use – hardhats, earplugs, gloves, gas masks, guardrails, harnesses, protective goggles and high visibility clothing – have been in use a long time. While these measures are still fundamental in minimizing risk, companies have now started to integrate IoT technologies to enhance their application. These technologies bring together real-time analytics, machine learning, advanced sensors and embedded systems to offer a number of key functionalities: Physiological monitoring Wearable technology is used to monitor a worker’s physiological state in real-time. Japanese wearable tech company Mitsufuji is active in this space, creating smart clothes woven from silver-metallised fibres that collect a range of data about its wearer, including heart rate and body temperature. Other examples include wristbands with bio-sensors to accurately measure stress levels and glasses that detect eye movements to identify fatigue and periods of micro-sleep. Environmental monitoring Sensors used to measure temperature, radiation, gas leaks, carbon monoxide and other harmful chemicals can automatically alert workers to unsafe external conditions. Additionally, visual imaging software can map 3D representations of a worker’s environment, facilitating effective two-way communication between supervisors and personnel in the field, allowing for remote guidance technologies to provide live assistance to endangered workers (e.g. guiding a trapped miner out of a tunnel). Situational awareness, training and behavioural data Augmented Reality (AR) technologies offer new ways to support decision making in the field by providing holographic representations of physical equipment, while Virtual Reality (VR) technologies offer immersive situational training without the risks associated with real-life procedures. These technologies also offer up valuable behavioral data, which can be used to gauge a worker’s risk tolerance level and alertness in response to incidents. Proximity detection Proximity detection systems utilize wearable sensors to monitor workers’ location, map their movements, and alert them to nearby hazards. One example of this are radio-frequency identification (RFIDs), which can measure a worker’s proximity to moving equipment and alert them to possible collisions and near misses. Another piece of kit is the ‘smart helmet’, which can immediately detect an accident, determine the worker’s location and send an alert containing coordinates to a safety control centre. The centre is able to make video and audio contact and communicate with the worker until help arrives. Exoskeletons Exoskeletons can assist with heavy lifting and the prevention of musculoskeletal disorders (MSDs) by analyzing worker movements and providing the necessary support. The Chairless Chair, for example, used by factory floor workers, fixes around the back and legs to provide support whenever the worker sits or crouches. Exoskeletons are also used to monitor worker movements, identifying repetitive movements and sustained periods of overexertion. IoT technologies and innovations IoT innovations are helping to improve workplace safety on multiple fronts Taken together, these IoT innovations are helping to improve workplace safety on multiple fronts. Firstly, they are preventative. By closely monitoring one’s environment – both internal and external – IoT technologies can pre-empt and alert workers to potential dangers. Secondly, they are responsive. In the case of an accident, IoT technologies can alert supervisors and help coordinate a quick and effective response. Thirdly, they are informative. By accumulating and analyzing rich pools of data, IoT technologies can help optimize work in the field and find improved ways to limit risk.

Entrance control and access control - of the physical kind - are common terms in the security industry which are often used interchangeably, but should they be? Having worked both sides of the fence, with previous roles at TDSi and HID and now the Major Accounts and Marketing Manager at Integrated Design Limited, Tony Smith highlights the subtle but important differences between these two terms and the systems they refer to, outlining how they should work together to achieve optimal security. Access control is a system which provides discriminating authentication Access control provides a discriminating authentication process and comprises the software or hardware that defines the criteria for acceptance or denial Used to describe a system which performs identification of users and authentication of their credentials (deciding whether or not the bearer of those credentials is permitted admission) access control is an incredibly broad term. Access control provides a discriminating authentication process and comprises the software or hardware that defines the criteria for acceptance or denial of an individual to a restricted area. Entrance control – such as security turnstiles - takes the output of that validation and has the capability to see whether that criteria is being adhered to, either granting or denying access as appropriate. Entrance control is the hardware responsible for keeping people honest If access control verifies authorized personnel using their credentials – their face, fingerprints, PIN number, fob, key card etc – and decides whether or not they are permitted access, entrance control is the hardware which enforces that decision by making users present their credentials in the correct way, either opening to allow pedestrian access or remaining closed to bar entry and potentially raising an alarm. For example, a card reader acts as an access control device, recognizing the card holder as having the correct permissions and saying ‘yes, this person can pass’. But, it’s the entrance control system – a turnstile, for example – which actually physically allows or denies access. Physical access and video surveillance Some entrance control systems don’t feature a physical barrier, however. Fastlane Optical turnstiles will not physically stop an unauthorized person from passing through, and instead alarm when someone fails to present valid credentials, alerting security staff that a breach has occurred. These kinds of turnstiles are suited to environments which just need to delineate between the public and secure side of an entrance, with less need to physically prevent unauthorized users from entering. State of the art access control integrations have been installed for award-winning complex, The Bower It’s also possible to capture video footage of any incidents, allowing security personnel to identify users failing to abide by the access control system’s rules, using It’s also possible to capture video footage of incidents, allowing security personnel to identify users failing to abide by access control system rules the footage to decide on the level of response required. The breach could have been the result of a member of staff being in a hurry and failing to show their card before passing through, in which case they can be reminded about the security protocol. Or, it could be an unidentified person who needs to be escorted from the premises. Entrance control and access control working together For optimum security, access control and entrance control should work together, with the entrance control system enhancing the use of the access control system, making it more efficient and better value for money. The two can’t effectively operate without each other. Security turnstiles, for example, require something to tell them that someone is about to enter – the access control system does this – and, the access control system needs a method of stopping people when they don’t badge in correctly. The two systems are complementary.

Imagine a home surveillance camera monitoring an elderly parent and anticipating potential concerns while respecting their privacy. Imagine another camera predicting a home burglary based on suspicious behaviors, allowing time to notify the homeowner who can in turn notify the police before the event occurs—or an entire network of cameras working together to keep an eye on neighborhood safety. Artificial Intelligence vision chips A new gen of AI vision chips are pushing advanced capabilities such as behavior analysis and higher-level security There's a new generation of artificial intelligence (AI) vision chips that are pushing advanced capabilities such as behavior analysis and higher-level security to the edge (directly on devices) for a customizable user experience—one that rivals the abilities of the consumer electronics devices we use every day. Once considered nothing more than “the eyes” of a security system, home monitoring cameras of 2020 will leverage AI-vision processors for high-performance computer vision at low power consumption and affordable cost—at the edge—for greater privacy and ease of use as well as to enable behavior analysis for predictive and preemptive monitoring. Advanced home monitoring cameras With this shift, camera makers and home monitoring service providers alike will be able to develop new edge-based use cases for home monitoring and enable consumers to customize devices to meet their individual needs. The result will be increased user engagement with home monitoring devices—mirroring that of cellphones and smart watches and creating an overlap between the home monitoring and consumer electronics markets. A quick step back reminds us that accomplishing these goals would have been cost prohibitive just a couple of years ago. Face recognition, behavior analysis, intelligent analytics, and decision-making at this level were extremely expensive to perform in the cloud. Additionally, the lag time associated with sending data to faraway servers for decoding and then processing made it impossible to achieve real-time results. Cloud-based home security devices The constraints of cloud processing certainly have not held the industry back, however. Home monitoring, a market just seven years young, has become a ubiquitous category of home security and home monitoring devices. Consumers can choose to install a single camera or doorbell that sends alerts to their phone, a family of devices and a monthly manufacturer’s plan, or a high-end professional monitoring solution. While the majority of these devices do indeed rely on the cloud for processing, camera makers have been pushing for edge-based processing since around 2016. For them, the benefit has always been clear: the opportunity to perform intelligent analytics processing in real-time on the device. But until now, the balance between computer vision performance and power consumption was lacking and camera companies weren’t able to make the leap. So instead, they have focused on improving designs and the cloud-centric model has prevailed. Hybrid security systems Even with improvements, false alerts result in unnecessary notifications and video recording Even with improvements, false alerts (like tree branches swaying in the wind or cats walking past a front door) result in unnecessary notifications and video recording— cameras remain active which, in the case of battery powered cameras, means using up valuable battery life. Hybrid models do exist. Typically, they provide rudimentary motion detection on the camera itself and then send video to the cloud for decoding and analysis to suppress false alerts. Hybrids provide higher-level results for things like people and cars, but their approach comes at a cost for both the consumer and the manufacturer. Advanced cloud analytics Advanced cloud analytics are more expensive than newly possible edge-based alternatives, and consumers have to pay for subscriptions. In addition, because of processing delays and other issues, things like rain or lighting changes (or even bugs on the camera) can still trigger unnecessary alerts. And the more alerts a user receives, the more they tend to ignore them—there are simply too many. In fact, it is estimated that users only pay attention to 5% of their notifications. This means that when a package is stolen or a car is burglarized, users often miss the real-time notification—only to find out about the incident after the fact. All of this will soon change with AI-based behavior analysis, predictive security, and real-time meaningful alerts. Predictive monitoring while safeguarding user privacy These days, consumers are putting more emphasis on privacy and have legitimate concerns about being recorded while in their homes. Soon, with AI advancements at the chip level, families will be able to select user apps that provide monitoring without the need to stream video to a company server, or they’ll have access to apps that record activity but obscure faces. Devices will have the ability to only send alerts according to specific criteria. If, for example, an elderly parent being monitored seems particularly unsteady one day or seems especially inactive, an application could alert the responsible family member and suggest that they check in. By analyzing the elderly parent’s behavior, the application could also predict a potential fall and trigger an audio alert for the person and also the family. AI-based behavior analysis Ability to analyze massive amounts of data locally and identify trends is a key advantage of AI at the edge The ability to analyze massive amounts of data locally and identify trends or perform searches is a key advantage of AI at the edge, for both individuals and neighborhoods. For example, an individual might be curious as to what animal is wreaking havoc in their backyard every night. In this case, they could download a “small animal detector” app to their camera which would trigger an alert when a critter enters their yard. The animal could be scared off via an alarm and—armed with video proof—animal control would have useful data for setting a trap. Edge cameras A newly emerging category of “neighborhood watch” applications is already connecting neighbors for significantly improved monitoring and safety. As edge cameras become more commonplace, this category will become increasingly effective. The idea is that if, for example, one neighbor captures a package thief, and then the entire network of neighbors will receive a notification and a synopsis video showing the theft. Or if, say, there is a rash of car break-ins and one neighbor captures video of a red sedan casing their home around the time of a recent incident, an AI vision-based camera could be queried for helpful information: Residential monitoring and security The camera could be asked for a summary of the dates and times that it has recorded that particular red car. A case could be made if incident times match those of the vehicle’s recent appearances in the neighborhood. Even better, if that particular red car was to reappear and seems (by AI behavior analysis) to be suspicious, alerts could be sent proactively to networked residents and police could be notified immediately. Home monitoring in 2020 will bring positive change for users when it comes to monitoring and security, but it will also bring some fun. Consumers will, for example, be able to download apps that do things like monitor pet activity. They might query their device for a summary of their pet’s “unusual activity” and then use those clips to create cute, shareable videos. Who doesn’t love a video of a dog dragging a toilet paper roll around the house? AI at the Edge for home access control Home access control via biometrics is one of many new edge-based use cases that will bring convenience to home monitoring Home access control via biometrics is one of many new edge-based use cases that will bring convenience to home monitoring, and it’s an application that is expected to take off soon. With smart biometrics, cameras will be able to recognize residents and then unlock their smart front door locks automatically if desired, eliminating the need for keys. And if, for example, an unauthorized person tries to trick the system by presenting a photograph of a registered family member’s face, the camera could use “3D liveness detection” to spot the fake and deny access. With these and other advances, professional monitoring service providers will have the opportunity to bring a new generation of access control panels to market. Leveraging computer vision and deep neural networks Ultimately, what camera makers strive for is customer engagement and customer loyalty. These new use cases—thanks to AI at the edge—will make home monitoring devices more useful and more engaging to consumers. Leveraging computer vision and deep neural networks, new cameras will be able to filter out and block false alerts, predict incidents, and send real-time notifications only when there is something that the consumer is truly interested in seeing. AI and computer vision at the edge will enable a new generation of cameras that provide not only a higher level of security but that will fundamentally change the way consumers rely on and interact with their home monitoring devices.

J.D. Power is a well-known name when it comes to measuring customer satisfaction, and they have been measuring satisfaction in the home security industry since 2016. Changes affecting the marketplace – both in terms of disruptors and technology – make this a unique time. For example, in 2019, J.D. Power expanded the Home Security Satisfaction Study to not only measure the traditional pro-install/pro-monitor companies, but to separately evaluate self-install/pro-monitor brands.  “At J.D. Power our rankings are meant to support an industry in two key ways,” says Christina Cooley, J.D. Power's Director, @Home Intelligence. “First, we provide consumers who are shopping for products and services with a ‘report card’ of who provides customers with high levels of customer satisfaction. Second, we provide companies with actionable insights to help them prioritize their initiatives to improve and maintain high levels of customers satisfaction that drive loyalty and growth.” Differentiating between companies The traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another In home security, J.D. Power is in a unique position to report on the changes taking place in the evolving industry. The 2019 rankings show that the traditional Pro-Install/Pro-Monitor companies are challenged to differentiate from one another, as each have their individual strengths and opportunities, but overall the score range is relatively tight. On the do-it-yourself (DIY) side, there is more differentiation. A set of brands has been able to challenge the traditional industry by achieving extremely high customer satisfaction levels. Price is always an important factor that impacts customer satisfaction, whether for security or another market J.D. Power serves. The equation is simple, says Cooley: Does the price paid equal the value the customer feels they have received from the product or service? “For Home Security, we didn’t specifically look at price until this year,” says Cooley. “With the changes that have occurred in the market, price can be a differentiator as we’ve seen with the emergence of DIY-installed systems. However, lower pricing does not have a direct relationship to quality of service.” The price factor For example, there are some higher-priced pro-installed brands that perform lower on customer satisfaction than lower-priced competitors. And DIY-installed systems as a whole are less expensive, and price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment.  Price is the customer satisfaction driver in which the DIY segment most outperforms the pro segment The equation is: Performance minus Expectations equals Customer Satisfaction.  “Obviously, price point will be a factor in the purchase decision and the expectations the customer has about the product and service,” says Cooley. “Any pro or DIY system has the opportunity to differentiate the customer experience regardless of price point.” There are clear differences in the pro vs. DIY experience, which is why J.D. Power evaluates the brands in separate rankings. However, Cooley says the drivers of satisfaction are consistent across both groups.  The key to each group goes back to the equation above.  Evaluating the purchase process For the both pro and DIY companies, J.D. Power evaluates the purchase process the same. Though the customer may take a different path to purchase based on the offering they seek, the drivers are still the same: Usefulness of information provided Reasonableness of contract terms Professionalism of sales representative Ease of purchasing home security system. For installation, there are clear differences. DIY systems are evaluated based on: Ease of completing installation Quality of installation instructions provided Timeliness of receiving home security system. Pro systems are evaluated based on: Professionalism of technician Timeliness of completing installation Quality of work performed. Interestingly, purchase and installation are the customer satisfaction driver where both pro and DIY providers (as a whole) are most closely aligned on performance. Customer loyalty The price a customer is paying must align with the quality of the system they receive What drives a customer to purchase a home security system initially will often be very different than what will keep them as a loyal customer, Cooley notes. The price a customer is paying must align with the quality of the system they receive, and the service provided through the professional monitoring and customer service. “With the expansion of home security offerings, it’s more important than ever for home security companies to understand the motivations, intentions, and usage patterns across different customer segments to ensure that regardless of the decision to go pro or DIY-install, they are able to meet their customers’ needs and differentiate in the very competitive market. The J.D. Power Home Security Study provides these actionable insights.” The study is focused on the companies/brands that comprise the top two-thirds of market share in each segment, pro and DIY installed. A number of the brands included may work with local dealers or retailers for sales and install, but the customer is essentially evaluating those services as part of the system purchased. It is one and the same from the customer’s perspective, and the sales/install process can either delight or frustrate a customer from the beginning, which can then set the foundation for the entire experience moving forward. Reasons for shopping for a security system tend to differ between pro and DIY shoppers: Both sets are most focused on wanting a newer, more up-to-date system Between the two, pro customers are more often moving into a new home or wanting to take advantage of a discount or bundling opportunity with other products For DIY customers, they are shopping for a system to give them more peace of mind and to protect their property. Reasons for selecting the provider also vary: A pro company is often selected based on brand reputation or a special offer/promo A DIY company is primarily chosen based on price or a positive review. In terms of brand image, we see that customers see both pro and DIY providers similarly in terms of reliability. However, when it comes to being customer-driven, DIY providers receive higher image ratings compared to pro-installed companies.

There is a growing trend towards more outsourcing of the monitoring function among security companies. Technology developments are accelerating and increasing the need for monitoring companies to invest. The barriers to entry are higher than ever. These are some of the trends covered in a discussion at Securing New Ground 2019 titled ‘Monitoring: New Models and New Monetization Strategies’. A panel of monitoring company executives addressed topics centered on how the industry is changing and evolving. New entrants in the monitoring space New entrants in the monitoring space face barriers to entry, in particular the need for more investment"“New entrants in the monitoring space face barriers to entry, in particular the need for more investment in infrastructure and expertize,” said Spencer Moore, Vice President of Sales and Marketing, Rapid Response Monitoring. ”Because of the expense of new technologies, more full-service monitoring companies are outsourcing the monitoring function to existing wholesale monitoring companies.” “The cost of entry has gone up, and companies are trying to preserve capital,” agreed Jim McMullen, President/COO at COPS Monitoring. “Larger companies are realizing wholesale monitoring does a better job from a customer service viewpoint. We are more focused on monitoring and the quality of service. It takes a lot of money to keep up with the cyber world,” added McMullen. Wholesale monitoring companies Wholesale monitoring companies are finding that they need petabytes of storage space, among other expensive requirements. “The trend is toward technology evolving quicker, and that often requires investment and training in a monitoring center,” said Daniel Oppenheim, CEO of Affiliated Monitoring. “Because trying out new technology is so important, wholesale monitoring centers often find that they serve as a ‘laboratory’ to experiment with newer technologies. Limited trials often expand later to broader outsourcing of a company’s monitoring services”, said Oppenheim. Automated Secure Alarm Protocol “What people miss out on is that monitoring is quite complex, and there are specialized services and skillsets, and barriers to entry from a regulatory perspective,” said Moore. Adding value to the monitoring function is The Monitoring Association’s ASAP-to-PSAP service Adding value to the monitoring function is The Monitoring Association’s ASAP-to-PSAP service. The national service saves time, improves accuracy and increases efficiency in communications between monitoring centers and public safety answering points (PSAPs). The service uses the Automated Secure Alarm Protocol (ASAP). Public Safety Answering Points Up to 60 PSAPS have joined the program, although the low number is misleading, given that a single PSAP could represent the ‘City of Houston’. (There are an estimated 6,000 total PSAPs nationwide). It has taken six to eight years to develop the program from its genesis to where it is today, when more participation is finally creating a critical mass. Technology is fundamentally changing monitoring companies. “We used to be a services company powered by a little bit of technology, but we’re now moving toward a technology services company,” said Moore. Critical ‘filtering service’ Monitoring provides a critical ‘filtering service’ between public requests for emergency service and those tasked with providing the services. In effect, monitoring centers work with manufacturers to make them more resilient to false alarms. Monitoring companies also provide a human touch in a time of need, and emotional empathy. Today, emergency information is being transmitted to PSAPs electronically, which saves time and money. The current low-taxation environment means there are fewer resources for municipal governments, so cost savings make a difference. Monitoring, a specialized skillset Increasingly, monitoring is becoming a business that requires a more specialized skillset Increasingly, monitoring is becoming a business that requires a more specialized skillset. Regulation, and the need for increasing investment, is driving consolidation. “With a decreasing number of monitoring companies, there are fewer customers for software developers and other tools. Less outside innovation makes it more likely monitoring centers will have to ‘go it alone’ and develop software and other tools internally,” said Oppenheim. Importance of monitoring systems “In effect, consolidation will serve to limit technology choices, and to increase the need to in-source a lot of expertize”, agrees Moore. Tying monitoring systems into other software systems is another continuing challenge. “People want our system tied into their system,” said McMullen. “I have two people who focus full time to tie our systems into other systems. There will be more computers talking to computers.”

Gallagher Security, a division of Gallagher Group, a privately-owned New Zealand company, is a global presence in integrated access control, intruder alarm and perimeter security solutions. Gallagher entered the global security industry in the 1990s with the purchase of security access control business Cardax. In the last several decades, the company has leveraged its experience in electric fence technology to develop a variety of innovative solutions used to protect some of the world's most high-consequence assets and locations. Solving business problems Among Gallagher’s recent innovations is the Security Health Check, a software utility that enables customers to run an automated check on their Gallagher Command Centre security system. To get an update on the company, we interviewed Richard Huison, Gallagher’s Regional Manager for the U.K. and Europe, who says he has a passion for technology and solving business problems. Huison says working in the industry for more than 20 years has shown him you can never stop evolving and adapting. Q: What are Gallagher's points of differentiation versus competitors? Huison: Gallagher’s strengths are in solving business problems outside of the normal access control and intrusion detection solutions. Enforcing company policy through compliance and competency is what really matters to business continuity. Using Gallagher Command Centre to oversee the security, health and safety and compliance brings true business value to the client who benefits from reduced costs and risk to the success of their growth and strategy. Q: What is the biggest challenge for customers in the security market, and how does Gallagher help to meet that challenge? Huison: A great solution fit is key. Where most fail is choosing a solution that does not meet the needs of the client in 10 to even 20 years’ time. As businesses evolve and grow, so must the security solution. In a recent conversation, a client had to replace a 300-door access control system that was no longer supported. ‘Why Gallagher?’ they asked. The answer: ‘If you had chosen Gallagher 10 years ago, we would not be having this conversation.’ Ensuing the system you choose is legacy-compliant is king. Gallagher’s brand is well known for protecting Critical National Infrastructure Q: Please describe Gallagher's geographic presence in the UK and Europe. Huison: Gallagher’s brand is well known for protecting Critical National Infrastructure. They choose to adopt our solutions because we meet the highest levels of resilience against cyber-attacks. Our ability to modernize legacy systems ensures the maximum return on investment with minimal disruption to business continuity. Gallagher solutions cover a broad mix of verticals, with strengths in high security, education and large corporate entities. Our Channel Partner network is continually growing so more clients can benefit from the diverse and powerful Gallagher Command Centre software. Q: Describe how Gallagher is typically integrated into larger systems. Huison: Our systems offer the flexibility of being standalone or globally networked via our Multi-Server environment. Most integration happens logically where data is pushing into our Command Centre database. The single point of truth allows for minimal data errors and efficiencies around manual input. The total cost of ownership is greatly reduced in allowing the system to work for the client and not the other way round. Over and above this, Integration into other solutions brings that rich data back to one software front end. Q: What is Gallagher's biggest challenge and how will the company seek to meet that challenge? Huison: Our biggest and continual opportunity is being a relentless innovator. We are not short of ideas and how we are bucking the trends with our solutions. Broadcasting these messages is not always easy in the digital age. This is why Gallagher is investing heavily in more shows, publications and specific vertical conferences globally. Q: What is the market's biggest misconception about Gallagher? Huison: Our brand is known for perimeter solutions with our monitored Pulse Fence. What many forget is we have a very powerful access control and integrated intrusion detection solution that meets Government standards around the world. We are unique in that all three can be controlled via one software platform that is cyber-resilient and infinitely configurable to suit many verticals. Q: What is your message to the security market? Huison: Many see Gallagher as only suitable for large and complex sites. I openly challenge our audience, speak to us and you may find we can provide an Enterprise Level solution that is delivered on budget and provide an outstanding return on investment for the client. Our pedigree of 80 years shows we never stop innovating and building that trusted advisor status with many lifelong clients.

FLIR PT Series cameras were used in a surveillance project to detect and monitor illegal fishing and poaching activities along the Spanish Galician coast. The FLIR thermal imaging cameras combined with maritime video analytics from Gradiant were ideal for spotting illegal vessels on a 24/7 basis and at a long range. The vastness of the Galician coastline and the multitude of fishing and farming activities call for a more automated surveillance approach. Fishing, shellfish harvesting, and marine aquaculture - mainly mussel farming in inshore waters are important economic activities in Galicia (northwest of Spain). Local public authorities strictly control these activities to prevent exploitation, fish stock depletion and resulting economical losses. They are fighting a constant battle against this unfair and illegal competition that affects thousands of professionals who make a living from the fishing and seafood industry. Challenges of coastal monitoring Illegal fishing and poaching has an enormous impact on the environment and food safety Illegal fishing and poaching of seafood resources also has an enormous impact on the environment and food safety; especially during periods of toxic algal bloom (red tides), when fishing conditions are hazardous for public health. The detection of unauthorized fishing and shellfish harvesting is of paramount importance for the Galician authorities. However, monitoring and protecting all of Galicia’s inshore and offshore fisheries, shellfish harvesting areas, and marine aquaculture farms is a challenging task. Galicia has 1,200 km of coastline. Its protection involves the surveillance of activity in 122 ports, including around 5,000 fishing boats, 400 beaches dedicated to shellfish harvesting, and 47 mussel aquaculture farms, with a total of more than 3,000 bateas (floating mussel farms). Long-range thermal imaging Moreover, most illegal activity takes place at night, making it extra difficult for law enforcers to detect any type of vessel. The Galician climate does not help either. With an average of 128 days per year of rain, visibility conditions are usually not ideal for surveillance operations. Manned surveillance patrols can only do so much; they are hindered by the climate and visibility conditions, making it impossible (from a practical and financial standpoint) for coast guards to cover the entire Galician coastline. In 2017, the Galician Coast Guard started a project to test video surveillance of the coastline based on thermal imaging cameras. The pilot included the use of FLIR’s PT Series multi-sensor camera, combined with maritime video analytics software from Gradiant (Pontevedra, Spain). Multi-sensor installation FLIR thermal images were enhanced by Gradiant’s intelligent video analytics software for maritime applications The multi-sensor installation was extensively tested on two different locations along the Galician coast. One set-up was used to monitor illegal vessels on coastal waters at short/medium range, while another set-up was used for long-range monitoring. The PT Series thermal cameras allowed the Galician Coast Guard to monitor the required area over a long range on a 24/7 basis, even at night and in adverse weather conditions. In addition, the FLIR thermal images were enhanced by Gradiant’s intelligent video analytics software for maritime applications. This software is specifically adapted for monitoring coastal environments and allowed the coast guard to detect, track and geo-localise people and vessels, including small wooden and plastic boats. Visible-light camera The software enabled the thermal cameras to detect objects and people despite adverse maritime conditions, such as high waves, low contrast due to low light, fog and rain, reflections on the sea surface, camera vibrations, and the presence of distractors, such as birds and vessel wakes. The FLIR PT Series is a high-performance multi-sensor pan/tilt security camera, incorporating an uncooled thermal camera with sensitivity of <35mK and a visible-light camera with 36x optical zoom. While the thermal camera is used to detect threats over a long range based on their heat signatures, the visible-light camera can be used for verification and identification. Long-range surveillance The requirements for this long-range application were extremely challenging for any thermal camera" “FLIR is the reference for long-range surveillance applications with thermal imaging,” says José Antonio Rodríguez, Head of Video Analytics at Gradiant. “The thermal performance of the camera and the fact that this technology is easy to set up makes it ideal for this type of application. In addition, FLIR supported us from the start for lens selection, calibration of the system and much more.” “The requirements for this long-range application were extremely challenging for any thermal camera,” says Nikitas Koutsourais, Product Marketing Manager at FLIR Systems. “Thanks to the FLIR PT Series’ unique thermal sensitivity of less than 35mK, we could provide the best image performance in the market.” IP video streaming Two different configurations were used in this application. The long-range surveillance station used a FLIR PT-606 camera, and was able to detect a rubber inflatable boat at 4,000m. Despite its narrow field of view, this camera allowed for wide coverage thanks to the high-precision pan/tilt unit. The camera was able to sweep a wide field of view span in a pre-programmed sequence of pan/tilt presets. The port surveillance station used a PT-625, offering a good compromise between detection range and field of view with a single pan/tilt preset. The integration of the video analytics software with the camera was easy thanks to IP video streaming and the camera’s ONVIF compliant interfaces for pan/tilt control. Long-range surveillance typically requires the use of lenses with a narrow field of view, which is a problem when you want to monitor wide areas. Coastal protection applications The FLIR thermal cameras provided the Galician coastguard with increased situational awareness However, the video analytics from Gradiant was able to take advantage of the Preset Sequencing mode of the FLIR PT Series. This allowed the coastguard to cover a wide field of view with a single camera and to perform video analysis on each pan/tilt preset. The FLIR thermal cameras provided the Galician coastguard with increased situational awareness and allowed them to respond much quicker to illegal fishing activities. The pilot project was performed in a realistic surveillance environment along the Galician coast and generated very positive results. The combination of a multi-sensor system with Gradiant’s maritime video analytics proved to be effective to deal with the intricate Galician coast lines and a lack of open view. In addition, this technology combination is a cost-effective alternative, making automated surveillance applications accessible for fish farm companies worldwide. Extremely rugged systems Finally, the PT-Series are extremely rugged systems, which makes them ideal for coastal surveillance, especially in an extremely humid environment such as the Atlantic coast of Spain. The system’s vital core is well protected against dust and water ingress, and complies with IP66 requirements.

Since the spread of COVID-19 started in Denmark, the Danish government has closed all restaurants, bars and other business areas. In order to comply with the back-to-business policies of the government, Arkaden Food Hall, a popular food court located in Odense, needs to keep the number of guests within a specific limit per square meter – 308 people in their case. Being responsible for their customers and staff, the Food Hall deployed the People Counting and Flow Control Solution from Dahua Technology, to ensure a smooth and safe reopening after the pandemic. People count solution With 14 food stalls and 2 bars, the Food Hall has two entrances. The people count from these two entrances needs to be combined and displayed on screens to determine if there is any more room for customers to enter or will have to temporarily wait at the door. The solution consists of: 2 Entrances with 5 Series IPC (HDW5442E-ZE) 2 DPB18-AI 2 DHL32-F600 1 DSS Pro License 64 Channels + BI Module People counting and flow control The Dahua AI-powered people counting camera can automatically and accurately calculate the real-time number of people entering the restaurant, avoiding congestion and helping to mitigate the spread of the pandemic. The DSS PRO platform with People Counting and Flow Control, together with monitors and DPB18A helps send different videos/pictures and editable content for guests to see. When the number of guests exceeds the set value, the platform and monitors will notify and display ‘the limit is reached’ on the digital signage at the entrance of the Food Hall, reminding incoming customers to wait at the door. In addition, the people counting cameras are simple and easy to install, which allowed the installer to complete the entire project in just 1 day. Enhancing the safety level The People Counting solution has given us statistics and data about the behavior of our customers" “The People Counting solution has given us statistics and data about the behavior of our customers, which saves us a lot of resources since we do not have to physically count the number customers at the door. Furthermore, we can provide them with important information at the entrance using the monitors. We are very happy with our cooperation.” “There seem to be lots of innovative solutions out there that we would be more than happy to try out since we feel this will benefit us to be smarter and more efficient in many ways,” said Sanne Brigsted, Business Development Manager of the Food Hall. Faced with the impact of COVID-19, the Dahua People Counting and Flow Control Solution enhances the safety level and competitiveness of business establishments like Arkaden Food Hall, while creating a comfortable dining environment for their guests. Restaurant management efficiency Most importantly, it has helped the restaurant to successfully achieve its primary task of reopening its food hall by allowing an operator to monitor the customer traffic in real time so that timely security measures can be taken before the place becomes packed with customers. With this smart system, no additional employees are needed to count customers manually at the door, which can significantly reduce labor costs and improve restaurant management efficiency. Moreover, its monitor can serve as a notice board to inform customers or as a multi-purpose advertising screen with event marketing and planning based on the DSS Pro's intelligent data analysis, providing a platform with huge expansion potential and creating business opportunities for the restaurant.

Perusahaan Gas Negara (PGN) is a company in Indonesia for the transportation and distribution of natural gas. The total length of distribution pipelines of this company is 3,187 km, serving around 84 million customers. As the owner and operator of four transmission pipelines, PGN is responsible for guaranteeing security along the entire chain of conservation and distribution of gas and for delivering products and services in accordance with the needs of consumers. Securing gas supply lines During the transport phase, the gas is pushed through the pipelines at very high pressure. When it reaches the end-users, however, its delivery pressure must be adjusted so that it falls within an acceptable range (as detailed in the contractual delivery specifications). This is to prevent consumers from being exposed to the full transport pressure reached within the pipeline. A meter and regulator station is used to regulate the Natural Gas outlet pressure, and reduce it to an acceptable value. To this end, PGN has developed a meter and regulator station (the Master Control Station) that works via remote control, directed from the control room. This project plays an active role in the PGN's commitment to achieving Operational Excellence in process management, with the focus on optimizing safety, improving efficiency and on maximizing reliability throughout the gas supply chain operations. PTZ cameras and remote monitoring To guarantee reliability and security of the control function, it is necessary to monitor the process using specialized CCTV equipment for hazardous zones. 10 PTZ units from the MPXHD series have been chosen for the realization of this surveillance system, because of their reliability in providing perfect video footage and their compliance with the security standards for operation in hazardous areas. The PTZ units are used to directly monitor the metering and regulating operations remotely from the master control room.

It has been a long time coming, but the Bexar County Metro 911 Emergency Operations Center (EOC) is up and running, and the security systems implemented to protect the facility are among the best of the best. The regional operations center unifies emergency operations into one cutting-edge facility. A New Home Built in San Antonio, Texas, the EOC provides a new home for the Bexar County Sheriff’s communications operations and is an alternate site for the San Antonio police and San Antonio fire and EMS operations. The facility is a joint operations center not only for Bexar County but also for Comal (New Braunfels) and Guadalupe (Sequin) counties. Tight security system All three counties touch dividing lines and are considered part of the San Antonio metro area. Bexar Metro 911 Executive Director Bill Buchholtz said building the facility has stayed on budget of $40 million, “give or take a couple of million.” The electrical system meets Tier IV data center standards for maintaining operations regardless of any unplanned activity, and the mechanical system meets Tier III standards. Because the building is under a tight security system inside and out, it was also important that redundant systems were in place, as well as uninterrupted power. Employees based at the monitors on the main floor are given breaks every so often to decompress, relax and interact. Early stages of planning Alterman staff was fortunate to work with the general contractor in the early stages of planning security Alterman Technologies was hired to provide, install and direct the security solutions effort for general contractor Whiting-Turner, who directed construction on the 81,500 square foot facility located on 11 acres of land. Alterman Technologies’ staff was fortunate to work with the general contractor in the early stages of planning security for this facility. According to James Carmen, Alterman’s Project Engineer, being able to make early and consistent contact allowed for the integrator to help specify the types of security that they felt would most satisfy the end user. It also allowed the installation crew to be able to meet their integration deadline of 8 months, long before the overall construction of the facility was complete. Enterprise access control systems “We were able to evaluate all components of the security solution when we saw the demonstrations of the Lenel, Axis and Salient products,” Carmen said. “We’re pleased with the decisions we made to deploy this security equipment.” To keep the facility secure, Alterman Technologies installed 170 IP cameras inside and out to enforce perimeter security. Now that the facility has been formally dedicated and is fully in use, if a person doesn’t have a reason to be on property, they aren’t getting inside. The facility is secure. Alterman Technologies installed 120 door enterprise access control systems, including iClass biometric readers. Video management systems To monitor both the outside perimeter and inside the building itself, 110 5 MP Axis Communications IP cameras were paired with Salient Enterprise video management systems integrated with the Lenel access control solution. Inside the operations center, the facility is outfitted with 100 55-inch video control systems side by side, all of which are integrated with video and audio control solutions. During Hurricane Harvey, operators inside are able to coordinate any and all emergency and rescue operations Inside the facility, there is a first-floor, open room for 104 operator desk consoles, where operators can keep tabs on all three counties. Operators sit in a 13,878-squarefoot Public Safety Answering Point (PSAP) to handle all 911 calls, formerly managed at 25 different locations. In fact, during the recent Hurricane Harvey, operators inside are able to coordinate any and all emergency and rescue operations. Getting behind the power “The ability to have multiple supervisor control stations is a key feature, providing access to sources and allowing supervisors to manipulate the wall and change presets as needed,” said Art Salinas, Project Manager for Alterman Technologies. “It’s a great system with no real limitations. I believe the client has been pleased with the capability to control and preview content before it goes on the wall. They currently have about 30 preset displays.” With the number of cameras and the video streaming to the facility, Salinas had to be certain the equipment he was recommending and the software that would power the system would work without a hitch, 24 hours a day, seven days a week. “Our work to determine the right kind of solution was very involved, and we evaluated all the systems,” Salinas said. “When it came right down to it, we selected Lenel’s OnGuard for access control, Axis Communications IP cameras and Salient’s VMS and its PowerUltra servers. All of this is securely stored in an enclosed network so there is no worry of outside hacking.” Perimeter security system With three counties and multiple agencies using this facility, the security solutions have to be dependable" Salient Regional Sales Representative Paul Fisher said the choice of VMS was truly an important decision because it had to be strong enough to stop any breaches but also be able to provide the ability to run the perimeter security system and the internal security. “Our VMS solution is able to take the lead with all the streaming video and push it wherever it is directed,” Fisher said. “With three counties and multiple agencies using this facility, the security solutions have to be dependable, yet easy to use. We were invited in to demonstrate the system, and we were able to show numerous details that would benefit the end user. We are able to provide reliability and scalability, and we’re a local company, so that worked to our benefit as well,” Fisher said. Law enforcement officials The facility is designed to provide uninterrupted 911 services during various emergencies, including terrorist attacks and natural disasters. There also is an onsite helipad for access by law enforcement officials, should area roadways be closed or congested, and for staging for media during a public emergency. The building is constructed to withstand an EF3 tornado strike and to operate without any public utilities for an extended period of time. “The mission of the facility is to provide that emergency response when a caller is quite possibly going through the worst experience of their life,” said James Hasslocher, Bexar Metro 911 Network District Chairman.

Gated aviation fuel farm adjacent to operation building. Client wanted to create a multi-purpose IP solution to detect intrusion from asset theft activating CCTV cameras and create an access control system for a 24-hour operation. Following a thorough site survey, the integrator was able to create a solution that achieved all of its client’s goals. Using 4 Redscan laser detectors in horizontal mode, the integrator was able to secure the fenced perimeter using CCTV surveillance into an IP network that is monitored by the end user. Using unique rules available through VMS, the integrator used a vertically mounted Redscan laser detector to activate/deactivate the intrusion system when a fuel truck would enter and leave the gated fuel farm.

Siqura and TKH Security realized a fully integrated surveillance and access control system in the Sheikh Khalifa Central Hospital. This new hospital is located at the eastern edge of the emirate of Fujairah and will provide better 24/7 health services to citizens on the Eastern coast. The hospital consists of 11 specialized departments, a 32-bed emergency ward, a 3-story rehabilitation building and more than 700 parking spots. Integration of multiple systems This hospital required a complete surveillance solution integrated with healthcare applications. The project combined access control and video management from TKH Security with cameras from Siqura. "We worked closely with our partners to comply with the solution which conforms to the new guidelines in Fujairah” says Tariq Anwer, Sales Director – Middle East & West Asia with Siqura. “The video surveillance component consists of around 700 different Siqura cameras, working with VDG Sense video management software and storage from TKH Security. The iProtect access control system, also from TKH Security manages around 400 doors with card and pin authentication. iProtect security management system is able to flawlessly fulfill the set of complex requirements demanded by this client.” Security management system healthcare facility For Siqura Middle East & West Asia and TKH Security, Sheikh Khalifa Central Hospital in Fujairah is a prestigious project in the healthcare segment. The integration of multiple systems under one roof combined with the integration of healthcare applications provided an extra challenge. Tariq Anwer: “The scope of the project involved an integrated security management system consisting of Siqura cameras, VDG Sense VMS and iProtect access control." "These are all managed at an upper level by iProtect security management system. Among others, some of the following features are implemented: managing visitors on-site and mustering system for emergency evacuation. This is in addition to the integration option with third party systems, for example baby-monitoring.”

Artificial intelligence is on the verge of changing the face of multiple industries – from healthcare to entertainment to finance, from data security to manufacturing to the cars we drive (or that will drive themselves!) In the physical security market, AI has garnered a lot of attention as a buzzword and as a harbinger of things to come. We asked this week's Expert Panel Roundtable: What security markets are most likely to embrace artificial intelligence (AI)?

There will be more artificial intelligence, more machine learning, video systems with more capabilities, and all of it will add greater value to our solutions. Those are among the expectations of our Expert Panel Roundtable as they collectively look ahead to the remainder of 2019. One unexpected prediction is that AI will not prove to be a game changer – at least not yet. We asked this week’s Expert Panel Roundtable: What will be the biggest surprise for security in the second half of 2019?

The ability to treat patients in a secure environment is a base requirement of hospitals and other healthcare facilities. Whether facilities are large or small, security challenges abound, including perimeter security, access control of sensitive areas, video surveillance, and even a long list of cyber-risks. We asked this week’s Expert Panel Roundtable: What are the security challenges of hospitals and the healthcare industry?