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Genetec Inc., the pioneer in enterprise physical security software, announced new updates to Security Center SaaS, the company’s enterprise-grade Security-as-a-Service (SaaS) solution. Since its launch, Genetec has delivered new features to the platform every 12 days. This ensures Genetec provides a flexible, open, SaaS solution that is continuously extended to meet the needs of any modern security operation. Third-party analytics integrations Latest updates expand support for direct-to-cloud cameras, improve edge recording capabilities Security Center SaaS combines video surveillance, access control, forensic search, intrusion monitoring, automation, and other advanced capabilities in a single solution. Designed to run fully in the cloud or in a hybrid deployment that can include on-premises systems, it gives organizations the freedom to choose how they manage and scale their security infrastructure. The latest updates expand support for direct-to-cloud cameras, improve edge recording capabilities, and introduce new third-party analytics integrations, reinforcing the platform’s pace of innovation and commitment to customer choice. Non-cloud-ready access control devices Unlike proprietary SaaS solutions, Security Center SaaS enables security professionals and channel partners to choose the hardware that best fits their needs, without being locked into a single vendor. Its open architecture supports a broad range of devices from Axis, Bosch, and i-PRO, including direct-to-cloud, PTZ, and fisheye cameras (now with automatic de-warping). Organizations can connect their current non-cloud-ready access control devices, cameras, and intrusion panels using Genetec appliances, avoiding the costs of replacing existing hardware. New edge recording Security Center SaaS gives organizations full control over their cloud migration, supporting cloud-native This flexibility further extends to deployment models. Security Center SaaS gives organizations full control over their cloud migration, supporting cloud-native, on-premises infrastructure, or a combination of both. Video can be stored at the edge or in the cloud, depending on bandwidth, policy, or operational needs, with centralized management through web and mobile apps. New edge recording via SD cards enables local storage on the camera, while recording profiles make it easy to define how and where video is captured across multiple devices. Management of multi-site environments With built-in support for WebRTC, the platform also enables peer-to-peer video streaming directly from cameras to a web interface. This reduces video call-up time and bandwidth usage, making it ideal for live monitoring, spot checks, and large-scale deployments, without requiring additional configuration. Security Center SaaS simplifies the management of multi-site environments across sectors such as retail, education, corporate campuses, banking, healthcare, and city infrastructure. New firearm detection analytics Operators can manage systems from a central SOC or remotely via web and mobile apps Operators can manage systems from a central Security Operations Center (SOC) or remotely via web and mobile apps. Real-time alerts enable teams to respond quickly and consistently, while its open architecture makes it easy to integrate partner technology that further enhances these capabilities.   For example, new firearm detection analytics from Bosch can trigger immediate alerts and initiate event-to-action workflows the moment a weapon is identified, helping security teams act decisively when it matters most. Unifying physical security functions “Genetec is redefining what SaaS means for physical security. It’s not just moving to the cloud; it’s about giving customers and integrators the flexibility to build, scale, and evolve their systems,” said Christian Morin, Vice President of Product Engineering at Genetec Inc. “Security Center SaaS stands apart by unifying physical security functions on a single platform, continuously adding new cloud-native capabilities while supporting the hardware and deployment models organizations already rely on.”

Orange Business and Toshiba Europe have partnered to launch the first quantum-safe networking service in Paris, France. Orange Quantum Defender uses Toshiba’s Quantum Safe Networking technology, which combines Quantum Key Distribution (QKD) with Post Quantum Cryptography (PQC) for defense in depth. The service is now commercially available in the greater Paris area.  The quantum-safe network The quantum-safe network offers the ultimate protection for sensitive data against future quantum computing attacks The quantum-safe network offers the ultimate protection for sensitive data against future quantum computing attacks. A major French financial services company has already connected multiple sites to the network, accessing high-speed, resilient quantum-safe infrastructure to secure its critical financial data.  The continued development of quantum technologies puts sensitive data under threat like never before, as quantum computers are set to render current public key encryption methods insecure. Trust-sensitive industries at risk Organizations and enterprises within highly trust-sensitive industries, such as financial services, the public sector, critical infrastructure, and healthcare, are under particular threat from “store now, decrypt later” attacks. This is where sensitive data is collected today and stored by bad actors for decryption when quantum computers become available. To respond to this threat, organizations must take action to fortify their communications now to ensure they remain secure well into the future.  Orange Quantum Defender The combination of QKD and PQC means organizations can benefit from a multi-layered security approach Orange Quantum Defender is provided over the existing Orange commercial fibre network in Paris using Toshiba’s QKD technology. A defense-in-depth principle combines hardware-based QKD and software-based PQC technologies to both protect sensitive data and ensure future data secrecy. The combination of QKD and PQC means organizations can benefit from a multi-layered security approach, providing the most secure network possible. Authority comment "We are thrilled to launch Orange Quantum Defender – a first-of-its kind service in France. This is a significant step in the Orange multi-layer quantum-safe networking strategy, as we help our enterprise customers respond to the growing and evolving security threats from quantum computing,” said Aliette Mousnier-Lompré, CEO, Orange Business. “Built on the robust technology by Toshiba, we are not just protecting sensitive data today; we are prepared and ready to partner with our customers for a secure and resilient future."   Collaboration between Orange and Toshiba The new network marks a fundamental step not only in protecting highly sensitive commercial data The quantum safe network follows years of collaboration between Orange and Toshiba in validating QKD for commercial applications. Previous joint tests showed that Toshiba’s QKD technology could successfully scale across long distances at high secret key rates while co-existing with conventional data signals. Not only did this show that QKD could be used by businesses to protect their data in real-life situations today, but that it could easily be deployed on existing fibre networks, lowering barriers to adoption. The new network marks a fundamental step not only in protecting highly sensitive commercial data but also supports France’s national quantum strategy.  Looming quantum age “The quantum age isn’t just some fringe concept anymore, and large organizations are on the frontline when it comes to the dangers posed by powerful quantum computers,” commented Hiroshi Tsukino, Corporate Vice President of Toshiba Corporation, and Vice President of ICT Solutions Division at Toshiba Digital Solutions.  “We have been collaborating with Orange for several years to validate QKD technology performance across existing fibre networks, and I’m excited to now jointly launch the first commercial solution that can deliver a quantum-safe future for organizations in Paris.”

Texas-based Garrett Metal Detectors announces that it has begun taking orders for its newly released Garrett Guide™ detector, and that the product details and accessories are now live and available for purchase on garrett.com and Garrett Direct. Guide is the new flagship model for Garrett's line of hand-held security screening products, with a sleek new look to meet the aesthetic desires of the modern security customer. Key features of Guide Guide comes well-appointed with a high-capacity 125-hour integrated Li-Ion battery Guide comes well-appointed with a high-capacity 125-hour integrated Li-Ion battery, seven selectable sensitivity levels, IP 65 waterproofing, enhanced interference immunity, and an ergonomic microtextured grip. Garrett also offers a unique modular charging station enabling up-to-five Guides to be charged simultaneously within an industry-best 13.3in [338mm] x 5.2in [132mm] footprint. The company describes Guide as the natural successor to the globally-renowned Super Scanner™ hand-held line, which has been the most popular mass-market handheld for the past forty years. Guide: Future of handhelds "Guide will be the preferred handheld for the next generation of security professionals," said Steve Novakovich, CEO of Garrett. "It's astounding that the Super Scanner V is still the most popular hand-held detector worldwide after all these years. And yet it is.” “With this in mind, we approached the project to update our mainstay security handheld very carefully. We wanted to improve functionality, ergonomics, and aesthetics while reducing the negative impact on the environment by eliminating the need for alkaline batteries.” “We also wanted to retain a family resemblance with the Super Scanner line, and we insisted on retaining the incredible ruggedness and reliability that Garrett Security customers have come to expect. Guide is the result of that project. It's also the best-looking handheld on the market." effective security operations Guide is manufactured at Garrett's Garland, Texas facility with appropriate design patents and trademark protections. All Guide units will be covered by the Amazon Transparency program which enables customers to scan the QR code on the retail package to see if the product is a genuine Garrett product. Garrett encourages security customers to insist on buying genuine products from reputable companies to ensure quality, product performance, and effective security operations.

Genetec Inc., the global pioneer in enterprise physical security software, announces it will showcase its latest advancements in cloud-managed physical security at NRF PROTECT 2025, including Security Center SaaS and Genetec Cloudlink™ 210, along with a range of solutions designed to help retailers modernise security operations, reduce complexity, and enhance protection against emerging threats. Advanced security capabilities At booth #722, Genetec will demonstrate how Security Center SaaS, the company’s unified physical security solution, allows retailers to secure, monitor, and manage distributed store locations through a centralized, cloud-managed platform. Built to support fully cloud-based and hybrid deployments, Security Center SaaS unifies access control, video management, forensic search, intrusion monitoring, automation, and many other advanced security capabilities, giving security teams real-time visibility and control across their entire footprint. Benefits for retailers Retailers can benefit from: Centralized oversight of multiple locations, enabling teams to monitor and manage systems from anywhere with an internet connection. Simplified deployment and updates without on-site IT support – ideal for small or remote locations with limited technical staff. Automated intrusion management features, such as scheduled arming/disarming, badge-based activation, and first-in, last-out logic, help ensure consistent protection without requiring manual processes at each site. Real-time alarm verification through integrated video and automated responses that reduce false alarms and support rapid incident resolution, regardless of the site’s location. Streamlined security with Genetec Cloudlink 210 The company will also showcase the Genetec Cloudlink 210, a cloud-managed appliance The company will also showcase the Genetec Cloudlink 210, a cloud-managed appliance that enables retailers to consolidate video management, access control, and intrusion management into a single device. Designed to support scalable deployments, Cloudlink 210 simplifies the management of multiple locations by reducing hardware complexity and offering an intuitive touchscreen interface for on-site monitoring without the need for specialized staff. The device’s open architecture ensures seamless integration with existing security hardware. Retailers can use existing cameras, intrusion panels, and access control readers and connect them to the cloud without requiring a complete hardware overhaul. Strengthening cybersecurity Cloudlink 210 also strengthens cybersecurity with automated updates and network isolation. Cloudlink 210 also strengthens cybersecurity with automated updates and network isolation. Retailers stay protected with the latest security patches and new functionalities while having the option to isolate untrusted or outdated devices on a separate network, ensuring their security data and their broader network remains safeguarded. Challenges of organized retail crime “Retailers continue to face challenges of organized retail crime (ORC), shrink, and in-store violence,” said Scott Thomas, National Director for Signature Brands at Genetec Inc. “With Security Center SaaS and Cloudlink 210, they have a powerful combination of centralized management and flexible, cloud or hybrid deployments. These solutions help retailers modernise their security operations across all locations – without replacing existing hardware – so they can combat threats while improving overall efficiency.”

Artificial Intelligence Technology Solutions, Inc. (the “Company”), a global pioneer in AI-driven security and productivity solutions for enterprise clients, along with its wholly owned subsidiary Robotic Assistance Devices, Inc. (RAD), today announced the signing of a new national authorized dealer, marking a significant expansion into the logistics sector. The new dealer has placed an initial order for four RIO™ Mini solar-powered security trailers, each equipped with RAD’s powerful SARA™ (Speaking Autonomous Responsive Agent), destined for one of the country’s largest logistics providers. Benefits of the partnership This latest dealer partnership represents the Company’s continued penetration of the logistics market with a dealer specifically bringing RAD solutions to them. The imminent deployment of the RIO Mini units underscores the rising demand for agile, AI-powered security solutions within the logistics sector. By aligning with a top-tier dealer serving one of the nation’s largest logistics operations, RAD is positioned to drive further adoption and expansion across a market that demands performance, reliability, and innovation. RIO Mini RIO Mini is designed to deliver powerful autonomous security wherever it is needed most RIO Mini is designed to deliver powerful autonomous security wherever it is needed most. Compact, solar-powered, and rapidly deployable, each unit will be fully integrated with SARA, RAD’s agentic AI-driven monitoring and response platform. SARA enables every RIO Mini to detect, analyze, and respond to security events in real time, providing the end user with continuous, interactive protection. For logistics operators managing vast properties and complex operations, this level of autonomous oversight translates into faster incident response, stronger deterrence, and a measurable reduction in traditional security costs. Words from the AITX and RAD CEO “We are on track for our best quarter with growing revenues just part of the story,” said Steve Reinharz, CEO/CTO and founder of AITX and RAD. “We are thrilled to welcome this new partner and see our RIO Mini units heading straight into the heart of the logistics industry. This relationship highlights the market’s growing appetite for proven AI-driven security solutions and positions us to accelerate our expansion into critical infrastructure sectors.” Rising incidents of trespassing and theft Recent industry reports show rising incidents of trespassing and theft at logistics and distribution centers, making advanced security an urgent priority across the sector. RIO Mini, powered by the SARA platform, delivers a cost-effective solution that meets these needs directly. With real-time detection, active deterrence, and clear reporting capabilities, RIO Mini provides logistics providers with reliable, performance-driven security and monitoring. By automating surveillance and response, this solution protects high-value assets and delivers the data and accountability today’s operations require. RAD invites logistics providers, security professionals, and industry leaders to discover how RIO Mini and SARA are reshaping the future of security. ROSA ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution Sitting atop a standard RIO configuration are one or two ROSA™ units. ROSA is a multiple award-winning, compact, self-contained, portable, security and communication solution that can be installed and activated in about 15 minutes. ROSA’s AI-driven security analytics include human, firearm, vehicle detection, license plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and autonomous response library. Two-way communication is optimized for cellular, including live video from ROSA’s high-resolution, full-color, always-on cameras. RAD has published six Case Studies detailing how ROSA has helped eliminate instances of theft, trespassing and loitering at retail centers, hospital campuses, multi-family communities, car rental locations and construction sites across the country. Redefining security and guarding services industry AITX, through its subsidiary, Robotic Assistance Devices, Inc. (RAD), is redefining the nearly $50 billion (US) security and guarding services industry through its broad lineup of innovative, AI-driven Solutions-as-a-Service business model. RAD solutions are specifically designed to provide cost savings to businesses of between 35%-80% when compared to the industry’s existing and costly manned security guarding and monitoring model. RAD delivers these tremendous cost savings via a suite of stationary and mobile robotic solutions that complement, and at times, directly replace the need for human personnel in environments better suited for machines. All RAD technologies, AI-based analytics and software platforms are developed in-house. Company’s operations and internal controls The Company’s operations and internal controls have been validated through successful completion of its SOC 2 Type 2 audit, reinforcing the Company’s credibility with enterprise and government clients who require strict data protection and security compliance. RAD has a prospective sales pipeline of over 35 Fortune 500 companies and numerous other client opportunities. RAD expects to continue to attract new business as it converts its existing sales opportunities into deployed clients generating a recurring revenue stream. Each Fortune 500 client has the potential of making numerous reorders over time.

ZKTeco USA, a major provider of biometric verification and access control technology, announced the company has launched its new cloud-based access control software platform, Cielo365 that is changing the game in access control. Cielo365 is an add-on product that enables customers to easily transition from an on-premise solution to a cloud-based system effortlessly. The new software supports legacy ZKTeco devices and is compatible with existing access control hardware including SpeedFace and Pro Series panels, and new hardware such as the Omni Series. Cielo365 Cielo365 is an industry pioneer, cloud-based SaaS access control software application that allows users the ability to manage their access control from anywhere at any time, on any device. “We truly offer customers a one stop shop access control solution that is extremely scalable and cost effective,” states Esteban Pastor from ZKTeco USA. “Users now have an easy way to transition to the cloud with Cielo365 and utilize one centralized interface to control access and monitor multiple locations globally.” Blue Sky and ZKTeco partnership “Blue Sky Systems is extremely excited to partner with ZKTeco USA and provide greater choice to customers looking for a cloud solution,” states Jason Bair. “The best part about Cielo365 is the ease of integration to ZKTeco’s existing standalone reader & controller; making it the perfect solution for customers who want to transition to the cloud with ease." Software features Cielo365 software was designed to be a flexible, scalable foundation to help customers elevate their security Cielo365 software was designed to be a flexible, scalable foundation to help customers elevate their security by eliminating the need for onsite servers. Features include device and real-time monitoring, alarms & notifications, multi-site management, site maps and reports, customer user roles, and interlock & anti-passback. With remote access capabilities, users receive their own login and can manage various functions, such as opening doors, locking doors, adding users, and more, from any location using their tablet, laptop, home PC, or mobile device. Needs of the market ZKTeco USA understands the needs of the market and manufactures all products in-house to help keep costs low and quality high.  Its rugged hardware line includes a standalone reader and controller that eliminates the need for wires for a faster installation. With different screen sizes available, the standalone unit can be used as an intercom and integrated with visitor management, biometrics & video surveillance systems, and can also be used for mobile credential management. ZKTeco USA offers everything needed to streamline an organization's access control, whether it’s across a single facility or multiple sites.

The physical security industry has been in love with the cloud for quite some time. And understandably so. The promise of instant scalability, centralized access, and simplified maintenance is hard to ignore, especially in an era of remote work and distributed facilities. But reality is catching up to the hype. For many, especially those dealing with video surveillance at scale, the cloud is no longer the catch-all solution it once seemed. Rising costs, bandwidth limitations, and latency issues are exposing its shortcomings. And the more resolution increases, from HD to 4K and beyond, the heavier that burden becomes. Modern security cameras This is where edge computing, specifically AI-enabled edge processing available in modern security cameras, starts to look less like an option and more like a necessity. But it’s not just about adding intelligence to cameras. It’s about how that intelligence is deployed, scaled, and maintained. This leads us to containerization and tools such as Docker, which are a revolutionary piece of the puzzle. When cloud isn't enough Cloud analytics for video sounds great in theory: stream everything to the cloud Let’s start with a basic issue. Cloud analytics for video sounds great in theory: stream everything to the cloud, let powerful servers do the thinking, then serve up results to end-users in real time. However, in practice, this model can break down quickly for many end-users. Raw video is heavy. A single 4K camera streaming 24/7 can generate terabytes of data per month. Multiply that by hundreds or thousands of cameras, and the bandwidth and storage costs become unsustainable. Then there’s latency. If AI needs to detect a person entering a restricted area or identify a license plate in motion, seconds count. Routing video to a cloud server for analysis and waiting for a response can introduce delays. Adding in concerns about uptime, such as what happens if the internet connection goes down, it becomes clear why relying exclusively on the cloud creates friction for mission-critical deployments. The edge advantage Edge processing turns that model on its head. Instead of sending everything out for analysis, edge-enabled cameras do the heavy lifting on-site. AI algorithms run directly on the device, interpreting what they see in real time. They generate metadata—lightweight descriptions of events, objects, or behaviors—rather than raw video. This metadata can be used to trigger alerts, inform decisions, or guide further review. The benefits are obvious: latency drops, bandwidth use plummets, and storage becomes more efficient. Edge processing solves many cloud deployment issues by keeping the compute where the data is generated, on the device. This frees the cloud up to do what it’s best at: providing scalable and centralized access to important footage. But where does the edge go from here? How do we evolve these powerful IoT devices to deliver even more situational awareness? Enter Docker: An app store for edge AI They package an app along with everything it needs to run: the code, settings, libraries, and tools This is where the concept of containerization and open development platforms like Docker comes in. Let’s start with an analogy that is helpful for understanding containers. Imagine you're getting ready for a trip. Rather than hoping your hotel has everything you need, you pack a suitcase with all your essentials: clothes, toiletries, chargers, maybe even snacks.  When you arrive at your destination, you open the suitcase and you’re ready to go. You don’t need to borrow anything or adjust to whatever the hotel has, since you’ve brought your own reliable setup. Containers in software work the same way. They package an app along with everything it needs to run: the code, settings, libraries, and tools. This means the application behaves exactly the same, whether it’s running on a developer’s laptop, on the edge in an IoT device, or in the cloud. Security camera with a powerful edge processor There’s no last-minute scrambling to make it compatible with the environment it lands in, because it’s self-contained, portable, and consistent. Just like a well-packed suitcase simplifies travel, containers simplify software deployment. They make applications faster to start, easier to manage, and more predictable, no matter where they’re used.  For a security camera with a powerful edge processor, it’s like giving the camera its own specialized toolkit that can be swapped out or upgraded without touching the rest of the system. It also means you can run multiple AI applications on a single camera, each in its own isolated environment. Integrators and end-users These applications don’t interfere with each other and can be updated independently Want to add fall detection to a healthcare facility’s camera network? Just deploy the analytics in a container. Need to monitor loading docks for pallet counts at a warehouse? Spin up a different container. These applications don’t interfere with each other and can be updated independently.  As a developer, if you use an open container platform like Docker, any system that supports Docker can utilize your software. This removes the need to do expensive custom work for each partner and ecosystem. This is one reason Docker containers are tried and true in the larger IT space and are just starting to get traction in the security sector. Docker also makes this scalable. Developers can build AI tools once and push them out to hundreds or thousands of devices. Integrators and end-users can customize deployments without being locked into proprietary ecosystems. And because containers isolate applications from core system functions, security risks are minimized. Metadata, not megabytes Traditional video analytics systems often require full video streams to be processed One of the most underappreciated aspects of this method is the way it redefines data flow. Traditional video analytics systems often require full video streams to be processed in centralized servers, either on-premises or in the cloud. This model is brittle and costly, and it’s also unnecessary. Most of the time, users aren’t interested in every frame. They’re looking for specific events. Edge AI enables cameras to generate metadata about what they see: “Vehicle detected at 4:02 PM,” “Person loitering at entrance,” “Package removed from shelf.” This metadata can be transmitted instantly with minimal bandwidth. Video can still be recorded locally or in the cloud, but only accessed when needed. This dramatically reduces network load and allows the cloud to be used more strategically: for remote access, long-term archiving, or large-scale data aggregation, without being overwhelmed by volume. Building smarter systems, together A single camera can run analytics from multiple third parties, all within a secure, containerized framework An equally important aspect of containerization is how it opens up the ecosystem. Traditional security systems are often built as closed solutions. Everything—from the cameras to the software to the analytics—comes from a single vendor. While this simplifies procurement, it limits innovation and flexibility. Docker flips that model. Because it’s an open, well-established standard, developers from any background can create applications for edge devices. Integrators can mix and match tools to meet unique customer needs. A single camera can run analytics from multiple third parties, all within a secure, containerized framework. This is a profound shift. Security cameras stop being fixed-function appliances and become software-defined platforms. And like any good platform, their value increases with the range of tools available. Hybrid: The realistic future So, where does this leave the cloud? It is still essential, but in a more specialized role. The most robust, future-proof architectures will be hybrid: edge-first and cloud-supported. Real-time detection and decision-making happen locally, where speed and uptime matter most. The cloud handles oversight, coordination, and data warehousing. Real-time detection and decision-making happen locally, where speed and uptime matter most This hybrid model is especially useful for organizations with complex deployments. A manufacturing plant might retain video locally for 30 days but push older footage to the cloud to meet retention requirements. A retail chain might analyze customer flow on-site but aggregate trend data in the cloud for HQ-level insight. Hybrid gives organizations the flexibility to optimize cost, compliance, and performance. Regulatory realities It’s also worth noting that not every organization can, or should, store data in the cloud. Privacy regulations like GDPR in Europe or similar laws elsewhere require strict control over where data is stored. In many cases, sensitive footage must remain in-country. Edge and hybrid models can make compliance easier by minimizing unnecessary data movement. Conclusion: Smart security starts at the edge The next wave of innovation in physical security won’t come from bigger cloud servers or faster internet connections. It will come from smarter edge devices, with cameras and sensors that don’t just record, but understand and classify events. And the foundation for that intelligence isn’t just AI, but how that AI is deployed. Containerization via platforms like Docker is unlocking new levels of flexibility, security, and scalability for the physical security industry. By embracing open standards, supporting modular applications, and rethinking how data flows through the system, physical security professionals can build solutions that are not only more effective but also more sustainable, secure, and adaptable. The cloud still has its place. But the edge is essential to the future for real-time intelligence, mission-critical uptime, and cost-effective deployment.

Retailers now often find themself in a precarious situation. Profit margins are being squeezed by widespread shoplifting: The Council on Criminal Justice reports that between the first half of 2023 and the first half of 2024, shoplifting reports increased by 24%. Meanwhile, the strategies used by shops to deal with this situation are alienating consumers and affecting total sales. Andy Jassy, the CEO of Amazon, stated during an earnings call that customers are now purchasing more pharmaceuticals from Amazon in response to other retailers locking their cabinets. Media reports This crisis impacts not only the large chains—more than 7,100 retail stores were closed in the U.S. in 2024, a 69% increase from the previous year—but also small, local businesses, whose profit margins are even narrower.  Media reports out of Los Angeles show that small businesses in regions with greater shoplifting rates are more likely to close, and small business owners' job satisfaction and general well-being are negatively impacted by the fear of crime. How to safeguard staff and inventory Unchecked retail theft demoralizes staff and makes the store less attractive to customers This is obviously not a sustainable situation. In addition to lowering revenue, unchecked retail theft demoralizes staff and makes the store less attractive to customers.  Unfortunately, making customers wait in line to enter a store or locking up toothpaste and deodorant only makes the customer relationship worse. Retailers need to figure out how to safeguard staff and inventory without alienating their customer base—and they need to figure it out fast. Advanced video security A new tool has come to the forefront of this fight: advanced video security. Of course, video surveillance has been used in stores for many years. However, the technology currently being used to reduce retail theft is very different from the outdated analog video systems of the past. With features like cloud-based flexibility and AI-enhanced analytics, this new generation of video surveillance systems has all the advantages of modern technological advancements, while also providing businesses with a competitive edge in the fight against retail theft. Security's new AI video standard Workers are constantly rushing from aisle to aisle in an effort to satisfy eager consumers Although the typical chain pharmacy may appear straightforward to the customer, retailers are aware of how intricate these spaces are. Hundreds or even thousands of shoppers may come and go on any given day, with a larger volume during busy seasons like holidays or special promotional events.  It's common for shoppers to pick up merchandise and put it down in another part of the store, often far away from its original location. Meanwhile, workers are constantly rushing from aisle to aisle in an effort to satisfy eager consumers, particularly during these busy seasons. How much can recorded videos reveal in a busy Using traditional CCTV, managers and security teams can monitor some of this activity, but their viewpoint of events will always be incomplete.  There is a limit to how much recorded videos can reveal in busy, fast-paced customer situations, and even the largest chain stores lack the staff and resources to continuously sort and evaluate all of the data they collect. When more customers are in the store for a special event, there’s also naturally a higher risk of theft. New generation of video security Using machine learning algorithms trained on large amounts of retail-specific data The new generation of video security aims to provide retailers with comprehensive intelligence that covers all aspects of their operations.  Using machine learning algorithms trained on large amounts of retail-specific data, they are focused on predictive actions and can recognize problematic behavior in real time from raw video footage. AI-powered surveillance For example, if someone entered a store with empty bags but bypassed the cashier and started heading to the exit with a full bag, AI could predict a potential theft before it happens. Instead of just recording the theft, security action could be triggered in the moment. AI-powered surveillance is like an all-seeing security officer, quickly analyzing the thousands of variables at play and spotting the warning signs of a possible crime before it happens. This is especially crucial during the holidays and busy shopping periods. Security personnel required to monitor cameras Imagine a chain store with 500 locations and 32 cameras each: that’s 1,600 cameras Cameras with AI can also alert human security personnel of events that would have otherwise been missed. Imagine a chain store with 500 locations and 32 cameras each: that’s 1,600 cameras. Now just imagine the number of security personnel required to monitor all of those cameras – when it comes down to it, traditional security is a numbers game. AI is the differentiator here that will allow retailers to win this game. VSaaS: A new tool to Deter Theft The emergence of Video Surveillance as a Service (VSaaS), a surprisingly under-discussed aspect of the broader SaaS revolution, is an important part of video security’s evolution. VSaaS solutions are especially helpful for chains that require a high level of centralization and coordination across hundreds or even thousands of locations. In addition to offering action alerts at the shop level, VSaaS offers comprehensive security systems accessible from any location. This gives corporate headquarters access to complete, aggregated insights on all aspects of business operations. Identify the best ways to deploy staff Retail operators are constantly in a state of triage, rushing to identify the best ways to deploy staff This is significant in part because of the importance that social engineering and store layout have in preventing theft. Stores are frequently more busy during specific hours than others, and consumers may congregate in particular areas of the store while others are comparatively empty.  Retail operators are constantly in a state of triage, rushing to identify the best ways to deploy staff and organize inventory while accounting for all of these variables. Cloud-based VSaaS solutions Cloud-based VSaaS solutions help streamline this process by eliminating uncertainty, highlighting blind spots and bottlenecks, and informing retailers of what truly works.  Another regrettable reality is that employees frequently steal from businesses they work at.  Here, too, VSaaS solutions—when combined with sophisticated, integrated access controls—are essential. AI analytics technology Implementation and deployment of VSaaS is also easier and less costly than CCTV Implementation and deployment of VSaaS is also easier and less costly than CCTV. When new AI analytic updates become available, the client software and hardware don’t need to be upgraded, and the onsite technology and cameras also don’t need to be replaced. The AI analytics technology is upgraded in the cloud, enabling faster deployment and implementation of new technology. New VSaaS solutions Theft will always occur at some level; it's just a part of doing business. However, the growth in shoplifting that retailers have experienced in recent years is unacceptable, and if these figures keep rising, the consequences will be disastrous. In a time of dire need for retail, new VSaaS solutions have come to the forefront and are already turning the tide.

For businesses today, loss prevention is no longer just about safeguarding inventory from theft. While retail theft makes frequent headlines in the United States, and is indeed the leading cause of shrinkage, The National Retail Foundation (NRF) has reported that process failures, operational inefficiencies and employee theft also drive significant losses. Legacy security systems In 2022, the shrink loss is estimated to be $120billion in the United States, and that’s for retail alone. Industries like hospitality, healthcare, manufacturing, and transportation all face similar challenges even though loss and inefficiency take different forms in each of these fields. As shrinks from theft and operational inefficiency have already put margins of companies under pressure, we are increasingly seeing more businesses demand AI-powered security systems with advanced video analytics, capable of addressing both security and operational inefficiencies that their legacy security systems could not.  Understanding the full scope of loss Package theft is a common problem in commercial buildings, with which box detection in mailrooms Starbucks’ recent announcement of reinventing its franchise operation due to faltering sales is a great example of how operational efficiency can take a toll on business revenue. In restaurants or hotels, failing to anticipate customer flow can lead to long wait times or inefficient use of staff, frustrating guests.  Take, for example, in hospitals, inefficient patient flow management can lead to overcrowded waiting areas and delays in care, compromising patient health. Similarly, in manufacturing, poorly optimized assembly lines create production bottlenecks, delaying output and raising overhead.  Package theft is another common problem in commercial buildings, with which package detection in mailrooms can mitigate loss from deliveries. These invisible leaks creepingly drain profits across industries, and require future-proof solutions that not only confirm what’s already known but also provide actionable insights for improvement.  Transforming security into a powerhouse for efficiency Progress continues to advance across these areas, fueling optimism for what lies ahead. Thanks to the rise of artificial intelligence and data analytics, some security solutions are already integrated with facial recognition and license plate detection capabilities, as well as Virtual Fences that help ensure that only authorized personnel or vehicles enter sensitive areas. This can be especially useful for manufacturing environments, where controlling access to high-risk zones and protecting valuable assets are critical. Some modern security systems can even offer more than a watchful eye, doubling as a data analytic tool beyond traditional surveillance limits. Heat mapping in security AI technology Heat mapping in security AI technology analyzes ways of movement and behavior in a retail environment Modern security systems are now capable of tracking foot traffic, analyzing customer behavior, and even identifying bottlenecks in real time by incorporating different technologies such as heatmapping, people counting and queue length monitoring for long lineups. Heat mapping in security AI technology analyzes patterns of movement and behavior in a retail environment by visually representing areas with high foot traffic. With tracking over time and identifying potential vulnerable and hot spots for potential theft and fraud, resulting in change of store layout, deploy additional resources in high traffic areas and physical security placement.  Predictive security analytics AI people counting in security utilizes sensors and cameras to accurately track the number of individuals entering and exiting a space in real time. This data helps businesses optimize staffing levels, enhance customer experience, and improve overall operational efficiency by aligning resources with foot traffic trends. Predictive security analytics, such as heat mapping and people counting, are not new inventions. But I believe the ability to integrate all these functionality into a single system will allow these technologies to further mature and expand their footprint in near future. Rather than relying on separate tools for each business function, businesses can now use a single, integrated system to gather actionable data while continuing to secure protection through video surveillance. You Can’t Manage What You Can’t Measure AI-powered security systems give businesses access to a wealth of data that they can use AI-powered security systems give businesses access to a wealth of data that they can use to precisely pinpoint where losses are happening. This is key to solving the problem of shrinkage, which often goes beyond simple theft.  Consider the Starbucks case mentioned earlier, while Starbucks hasn't specified how it plans to achieve operational efficiency to “enhance the cafe experience”, an AI-powered security system could provide an all-encompassing solution to minimize bottlenecks during peak hours, optimize store layouts, and allocate staff more efficiently.  The impact of this technology can be tremendous as it not only enhances the customer experience but also reduces inefficiencies that contribute to lost revenue. By analyzing patterns,  conducting Forensic Review with Smart Search to quickly locate incidents, and understanding the root causes of loss, companies can implement targeted solutions that reduce shrinkage and streamline operations. Future-proof solutions Walmart is using foot traffic analytics to predict demand and manage inventory Companies like Walmart are already using foot traffic analytics to predict demand and manage inventory. But beyond basic predictive inventory analysis and crowd control, the data gathered will have the potential to be combined with other business functions, smart energy management, pricing and marketing strategy, just to name a few.  Investing in a security system that integrates AI video analytics, such as package detection, queue length monitoring, and Virtual Fences, can provide future-proof solutions that also enhance operational efficiency. Looking ahead With New York State's introduction of new Retail Security measures to encourage businesses to strengthen their security, we've seen increased interest. However, modern security systems with real-time analytics are now offering companies more than just protection—they’re providing valuable insights into operations, transforming security from a cost burden into a powerful tool for growth and efficiency. As businesses continue to adopt AI-powered security systems, it's clear that the role of security is evolving beyond traditional surveillance. These advanced systems are no longer just about protection, but help businesses grapple with increasingly complex challenges. By transforming security from a reactive expense into a proactive, data-driven asset, companies can stay ahead of the curve, managing not only what they can see, but also what they’ve been missing.

Anyone who has been in a proverbial cave for the last couple of years faced a language barrier at this year’s ISC West 2025 trade show. The industry’s latest wave of innovation has brought with it a new bounty of jargon and buzzwords, some of which I heard at ISC West for the first time. As a public service, we are happy to provide the following partial glossary to promote better understanding of the newer terms. (Some are new to the security industry but have been around in the IT world for years.) Obviously, if we can’t understand the meaning of the industry’s lexicon (and agree on the meaning of terms!), we will struggle to embrace the full benefits of the latest industry innovation. Not to mention we will struggle to communicate. Generative AI Generative AI can identify an object in an image based on its understanding of previous objects This was perhaps the most common new(ish) term I heard bouncing around at ISC West. While the term artificial intelligence (AI) now rolls off everyone’s tongue, the generative “version” of the term is catching up. Generative AI uses what it has learned to create something new. The name comes from the core function of this type of artificial intelligence: it can generate (or create) new content. It doesn’t just copy and paste; it understands the underlying patterns and creates something original based on that understanding. In the case of video, for example, generative AI can identify an object in an image based on its understanding of previous objects it has seen. Video and security Generative AI can tell you something digitally about what is happening in an environment. There is no longer a need to write “rules;” the system can take in data, contextualize it, and understand it, even if it does not exactly match something it has seen before. In the case of video and security, generative AI offers more flexibility and better understanding. From 2014 to 2024, the emphasis was on detecting and classifying things; today AI is expanding to allow new ways to handle data, not so prescriptive and no more rules engines. Agentic AI Agentic AI refers to artificial intelligence systems that can operate autonomously to achieve specific goals Agentic AI refers to artificial intelligence systems that can operate autonomously to achieve specific goals, with minimal to no direct human intervention. In addition to the capabilities of generative AI, agentic AI can take action based on what it detects and understands. Use of agentic AI typically revolves around an if/then scenario. That is, if action A occurs, then the system should proceed with action B. For example, if an AI system “sees” a fire, then it will shut down that part of the building automatically without a human having to initiate the shutdown. There is a lot of discussion in the industry about the need to keep humans involved in the decision-making loop, so use of truly autonomous systems will likely be limited in the foreseeable future. However, the ability of agentic AI to act on critical information in a timely manner, in effect to serve as an “agent” in place of a human decision-maker, will find its place in physical security as we move forward. Inference Inference is another common term related to AI. It refers to the process by which an AI model uses the knowledge it gained during its training phase to make predictions, classifications, or generate outputs on new, unseen data. The direct relationship of this term to physical security and video is obvious. In the simplest terms, an AI system is “trained” by learning patterns, relationships, and features from a large dataset. During inference, the trained model is presented with new questions (data it hasn't seen before), and it applies what it learned during training to provide answers or make decisions. Simply put, inference is what makes AI systems intelligent. Containerization Dividing a massive security management system into several separate containers enables management of the various parts In IT, containerization is a form of operating system-level virtualization that allows you to package an application and all its dependencies (libraries, binaries, configuration files) into a single, portable image called a container. This container can then be run consistently across any infrastructure that supports containerization, such as a developer's laptop, a testing environment, or a server in the cloud. In the physical security industry, you hear “containerization” used in the context of separating out the various components of a larger system. Dividing a massive security management system into several independent containers enables the various parts to be managed, updated, and enhanced without impacting the larger whole. Genetec’s SecurityCenter cloud platform Think of it like shipping containers in the real world. Each container holds everything an application needs to run, isolated from other applications and from the underlying system. This ensures that the application will work the same way regardless of the environment it is deployed in.   “It took us five years to containerize Genetec’s SecurityCenter cloud platform, but containerization now simplifies delivering updates to products whenever we want,” says Andrew Elvish, Genetec’s VP Marketing. Among other benefits, containerization enables Genetec to provide more frequent updates--every 12 days. Headless appliance Headless appliance is a device that is managed and controlled remotely through a network or web interface A headless appliance is a device that is managed and controlled remotely through a network or web interface. The device is like a “body without a head” in the traditional sense of computer interaction: It performs its intended function, but without any visual output or input device for local interaction. In physical security, such devices are increasingly part of cloud-based systems in which the centralized software manages and operates all the disparate “headless” devices. A headless appliance does not have a Windows management system. “The whole thing is managed through the as-a-service cloud system,” says Elvish. With a headless device, you just plug it into the network, and it is managed by your system. You manage the Linux-based device remotely, so configuring and deploying it is easy. Democratizing AI You hear the term democratizing AI used by camera manufacturers who are looking to expand AI capabilities throughout their camera lines, including value-priced models. For example, even i-PRO’s value-priced cameras (U series) now have AI – fulfilling their promise to democratize AI. Another approach is to connect non-AI-equipped cameras to the network by way of an AI-equipped camera, a process known as “AI-relay.” For instance, i-PRO can incorporate non-AI cameras into a system by routing/connecting them through an X-series camera to provide AI functionality. Bosch is also embracing AI throughout its video camera line and enabling customers to choose application-specific analytics for each use case, in effect, tailoring each camera to the application, and providing AI to everyone. Context Cloud system also enables users to ask open-ended queries that involve context, in addition to detection Context refers to an AI system that can understand the “why” of a situation. For example, if someone stops in an area and triggers a video “loitering” analytic, the event might trigger an alarm involving an operator. However, if an AI system can provide “context” (e.g., he stopped to tie his shoe), then the event can be easily dismissed by the automated system without involving an operator. Bosch’s IVA-Pro Context product is a service-based model that adds context to edge detection. The cloud system also enables users to ask open-ended questions that involve context in addition to detection. For example, rather than asking "do you see a gas can?" you can ask "do you see any safety hazards in this scene?" The pre-trained model understands most common objects, and understands correlations, such as "a gas can could be a safety hazard.” A scaled-down on-premise version of the IVA Context product will be available in 2026. Bosch showed a prototype at ISC West. Most video data is never viewed by an operator. Context allows a system to look at all the video with "almost human eyes." Cameras are essentially watching themselves, and understanding why something happened and what we can do. All that previously unwatched video is now being watched by the system itself, boosted by the ability to add “context” to the system. Any meaningful information based on context can trigger a response by an operator. Data lake A data lake is a centralized repository that allows one to store vast amounts of structured, semi-structured, and unstructured data in its native format. In the case of the physical security marketplace, a data lake includes data generated by systems outside the physical security infrastructure, from inventory and logistics systems, for example. A data lake is where an enterprise can accumulate all their data, from the weather to Point-of-Sale information to logistics, to whatever they can gather. Putting the data in one place (a “data lake”) enables them to mine that data and parse it in different ways using AI to provide information and insights into their business. Notably, a data lake contains all a company’s data, not just security or video data, which opens up new opportunities to leverage the value of data beyond security and safety applications. Crunching the various information in a data lake, therefore, security technology can be used to maximize business operations.

ISC West 2025 in Las Vegas showcased the latest advancements in security technology, offering security professionals a glimpse into the future of the industry. This year's expo highlighted the growing influence of artificial intelligence (AI), cloud computing, and enhanced integration. The pioneering comprehensive and converged security event attracted nearly 29,000 industry professionals to the Venetian Convention Center.  Integration into unified platforms Several companies emphasized the importance of cloud-based solutions and the integration of diverse security components into unified platforms. For example, Brivo's Security Suite provides “everything in one platform” – not just access control. Customers only pay for what they use because the system is flexible and scalable from a single door to enterprise level applications. Brivo’s suite includes video, but the system can also tie in with third-party “partners.” Genetec's Security Center allows for more frequent updates through the cloud. Milestone is undergoing a two-year transition to bring its Xprotect system into the future by incorporating Arcules and Briefcam into a video-as-a service product. Suprema introduced BioStar X, which integrates access control and video analytics into a single platform. AI and mobile credentials  Axis Communications’ Cloud Connect product announced three new partnerships at ISC West 2025 Axis Communications’ Cloud Connect product announced three new partnerships at ISC West – Eagle Eye Networks, SecuriThings, and Wesco. They join the three partners announced during the first year of Axis Cloud Connect – Genetec, Kone (elevators) and Milestone. AI and mobile credentials were still hot topics at ISC West 2025, but the conversation has evolved beyond amazement at the technologies’ capabilities and now centers on more practical aspects. From the theoretical to the practical “AI and mobility are still the ‘flavors de jour,’ but messages are evolving to manifest AI for better outcomes,” says Heather Torrey, General Manager, Commercial Security, Americas, for Honeywell Building Automation. The company has reframed its security portfolio to be very building- and business-focused, continuing to grow and evolve after the recent acquisition of LenelS2. “From the theoretical to the practical, we want customers to be part of the conversation so we can deliver AI that is meaningful to them, focusing on what’s most important,” says Torrey. Under Honeywell’s new ownership structure, “each part of the business can be more focused on customers’ needs,” she says. Honeywell continues its journey around mobile access and credentialing and migrating to cloud solutions. Innovations in Access Control Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems Access control remains a critical component of security systems, and ISC West 2025 showcased several innovations in this area. Acre is releasing “Gallery,” its version of the App Store for access control. DormaKaba is launching the Keyscan KC Series door controller with TCP/IP connectivity and enhanced features. Gallagher’s new Quickswitch access control board simplifies the migration from legacy systems. Johnson Controls highlighted its C-Cure command center and C-Cure IQ web client, offering a unified approach to access control and video. Hardware integrations for security panels For service provider Alarm.com, hardware products prepare a path to greater customer experiences, says Abe Kinney, Alarm.com’s Director, Product Management, who oversees hardware integrations for security panels, sensors, video, etc., and drives new product development. “We are looking to bridge the physical world to digital world,” he says. “We want to bring an advantage to our dealers that they can bring to customers.” Because Alarm.com’s customers pay a monthly fee, the products must be durable and economical, says Kinney. “It should work with no need for truck rolls.” The importance of longevity and flexibility Products are evaluated based on features, price, and ease of installation Products are evaluated based on features, price, and ease of installation. In particular, longevity is important for the Alarm.com’s pro channel. There is also a growing emphasis on deterrence industrywide. Says Kinney: “We recognize that detection is part of it, but we need to prevent problems from happening in the first place. And the industry is re-evaluating.” When it comes to cloud intelligence, Eagle Eye Networks puts the emphasis on flexibility. They offer AI that can perform anywhere on the system infrastructure, on the camera, on their on-site bridge device, or in the cloud. They support their own AI and also any AI product from a third party. “We focus on what customers want from the data AI detects,” says Hans Kahler, Eagle Eye Networks’ Chief Operating Officer. Integration with other systems A timely alert from gun detection could save a life, but AI can also generate information that might be used and analyzed later, such as point-of-sale information, dwell time, foot traffic, etc. “What people want is the ability to work with the data for business intelligence,” says Kahler. Integration with other systems provides new opportunities for customers: For example, a license plate reader at a restaurant drive-thru could trigger customization of the menu board digital signage based on the customer’s previous buying pattern. Relentless Innovation Assa Abloy handles more than 40 million SKUs for all its various brands, faked in 28 factories in the US Assa Abloy handles more than 40 million stock keeping units (SKUs) for all its various brands manufactured in 28 factories in the United States. Merely complying with regulations such as the “Buy American Act” is a monumental effort considering the massive product line, attendees heard at Assa Abloy’s Annual ISC West Breakfast focusing on compliance challenges in the security market. Meanwhile, back at the trade show booth, Assa Abloy focused on “relentless innovation” in every corner of its product line. Assa Abloy’s message: Innovation in security does not have to be about AI or automation. In fact, inventive approaches to products come in all shapes and sizes and at every level of the product portfolio, and innovation is happening faster than ever. For example, the Safebolt product from Securitech, a brand recently acquired by Assa Abloy, can quickly lock down existing doors with the press of a red button on a cylindrical or mortise lock. Temporary Systems to Secure Events Securing events is the focus of Allied Universal's Unified Command Solutions, which specializes in setting up temporary security systems for conventions, trade shows, festivals, construction sites, parades, and other events. They can add technology to situations where previously mostly security officers were used, providing safety/security and enabling more efficient event operation.  “We can put cameras anywhere, whether they need power or not, use cell service or WiFi, a localized network or the internet, or whatever,” says Andrew LaMadrid, VP, Sales for Allied Universal's Unified Command Solutions. Event operation and management IDIS came to ISC West looking to leverage new products that they did not promote in the past The focus is on easy implementation, flexibility, and fast setup and removal. “We look for a solution to solve each customer’s pain points,” says LaMadrid. They specialize in setting up and deploying surveillance cameras for safety/security and for event operation and management. Mobile surveillance is a relatively new “piece of our puzzle” when it comes to protecting high-profile events. “People are excited about what we can offer that’s new,” says LaMadrid. Unified Command Solutions has been around for about 12 years and was acquired by Allied Universal last summer. IDIS came to ISC West looking to leverage new products that they did not promote in the past, and visitors were very interested in those solutions, says Scott Switzer, IDIS CEO. “The progression of our product line has been tremendous,” he says. Last year, the IDIS booth offered only basic analytics, but this year they had 30 different advanced analytics including gun and aggression detection using the advanced solution “IDIS Vaidio AI.”  What Makes You Different? The most common question IDIS hears at their trade show booth is: “What makes you different?” The answer: They offer an end-to-end solution, including cameras; they manage, control, design from end-to-end; and there is no need for multiple integrations. The time needed to install an IDIS system is significantly less because of the simplicity. “We have customers we have supported and grown together for over 20 years,” says Switzer. The company previously deployed IDIS cameras under the Costar brand before the Korean IDIS brand was introduced into the U.S. (IDIS purchased Costar and changed the name to IDIS America.) “This has been a tremendous show for us; we are looking to build our momentum and let more people know about IDIS,” says Switzer. Managing real AI at the edge The depth of their metadata enables new applications, whether for security or business operations Based in Prague, Czech Republic, and with U.S. offices in Pennsylvania, FF Group provides license plate recognition for harsh environments. Using Axis cameras, they offer “managed real AI at the edge,” selling through a nationwide distributed network, says Alex Osypov, CEO and Founder of FF Group. Markets include parking lots, cities/municipalities, police, government, water systems, etc. The depth of their metadata enables new applications, whether for security or business operations. They are looking to combine and correlate data including LIDAR, RADAR, etc. to exploit the advantages of “data fusion.” Osypov says: “The market is growing because we are involving other adjacent markets.” Unified platforms and advanced tools Several companies are focusing on enhancing security operations centers (SOCs) by providing unified platforms and advanced tools. Axon’s Fusus system “layers” onto existing infrastructure, tying together various sensors into a single interface for real-time monitoring and information sharing. Increasingly, enterprises have invested in a lot of technologies – ac, video, asset trackers – but none of it talks together. Fusus ties all the systems together so that operators no longer have to look at 10 different screens. Rather, there is a “single pane of glass” that shows everything and facilitates sharing of information with law enforcement.  Motorola also showcased its Security Operations Center, which integrates hardware, software, smart sensors, communication radios, and broadband devices to streamline incident management.

With the year 2025 stretched out before us, there are many techniques one could use to predict what will happen in the new year. You might analyze historical data and analyze future trends. Or you could try statistical or economic modeling. Or you could develop multiple scenarios based on various assumptions to explore potential outcomes. Or you could just check your email. At this time of year, my email is full of industry folks looking to predict what the future holds in 2025. Ranging from artificial intelligence (AI) to privacy, the retail market to drones, here is a sampling of forecasts for 2025 provided by various players in the security market, courtesy of my email messages. What’s Ahead for AI? From Faisal Pandit, VP & GM, Global Security Products, Johnson Controls (JCI): “The future of security operations includes customizable, scalable solutions where users can control if, when, and how they use AI to improve efficiency depending on the size and function of their organization.” Says Kevin Woodworth, Vice President, Global Product Management, Intrusion, JCI: “Next year will see a growing focus from product developers on designing systems that streamline setup and configuration through increased AI integration. This reflects a broader trend of leveraging AI to simplify use and enhance adaptability as solutions evolve, rather simply employing it because it’s popular.” From Peter Evans, CEO of Xtract One Technologies: “AI algorithms will significantly advance in distinguishing between harmless, everyday items and potential threats. With this, we will see false alerts become even more rare.” Says JP Castellanos, Director of Threat Intelligence, Binary Defense: “Machine learning (ML)-powered anomaly detection will move beyond proof-of-concept to become mission-critical, enabling teams to uncover unknown threats and behavioral anomalies in real time – well before they escalate.” Evans of Xtract: “As AI becomes more advanced in threat detection, it will lead to more sophisticated protection of individual privacy. We can expect to see more AI techniques utilized for threat identification that do not capture personal data and are privacy-first.” Predictions on interoperability and compliance Woodworth of JCI: “New products added to singular systems must be interoperable. In 2025, organizations will need to embrace interoperability. AI will progress past reactive measures to achieve predictive capabilities.” Pandit of JCI: “With organizations increasing their focus on the regulatory environment, there will be an uptick in specialized certification programs to meet these needs. New security roles will emerge that will be focused on tracking and applying relevant regulatory changes.” Expanding capabilities for video cameras Woodworth of JCI: “Beyond capturing images, cameras will be able to detect potential threats and also mitigate them instantly, issuing vocal warnings, controlling access, or escalating issues without human intervention.” Looking ahead to retail developments Hansel Oh, Director of Product Marketing at Brivo: “Centralized, cloud-based security platforms will enhance credential management and monitor logistical operations to enable retailers to battle cargo theft.” Stephen Burd, Vice President, Essence Security: “With an increase in police response times, sophisticated crime, and smash and grabs, 2025 will see a huge demand for security solutions that go beyond simply notifying the police and will look to actively intervene and prevent damage or loss from occurring.” The role of drones and training Mary-Lou Smulders, CMO, Dedrone by Axon: “Drones will transition from being viewed as supplementary tools to becoming essential components of public safety operations. As departments recognize their effectiveness in various scenarios, the perception of drones will shift, and they will be integrated into core operational frameworks alongside traditional assets like patrol cars while replacing helicopters as a cost-effective and versatile alternative.” Erik Hohengasser, Electrical Technical Lead at NFPA: “As the skilled trades evolve, there will be an increasing demand for specialized and technical training. Predictive analytics, virtual simulations and hands-on experiential learning will become especially valuable due to allowing employees to gain real-world expertise in safe and controlled environments.”

Richard Thorp has been fascinated with aviation since childhood. A self-described “aviation geek,” Thorp is now the Chief Technology Officer at Swissport International AG, where he leads IT infrastructure strategy for the world’s largest ground-handling company, ensuring seamless operations across 276 airports in 45 countries, handling approximately 247 million airline passengers per year, as of the end of 2024. “If we were an airline, we’d actually be the biggest airline in the world in terms of a number of passengers we support and handle,” he says.   Security challenges Swissport’s goal is to make a tangible impact on people’s lives by enabling smooth air travel Swissport’s goal is to make a tangible impact on people’s lives by enabling smooth air travel. “If the things we do get people to their destinations safely and on time, then magically, we become more successful and profitable as an organization,” he says.   But casting that spell had been challenging for Swissport. Three years ago, legacy IT leadership at Swissport had overcome network challenges with Cato, but more work was needed to address their security challenges, particularly in securing endpoints. Thorp and Swissport CISO, Giles Ashton-Roberts, joined Swissport in the middle of the Cato deployment. Having deep experience with a legacy zero trust provider, they were skeptical that Cato could meet Swissport’s requirements.    Cato platform Over the next 10 months of meetings, investigation, and testing Thorp and Ashton-Roberts challenged Cato, ultimately changing their perspective.  “IT is no longer seen as a blocker; it just works,” says Thorp. “I relax a bit more with the Cato platform around. It’s given us holistic way of protecting ourselves today, and a secure foundation for everything we want to do in the future.”  The challenges of a global, always-on operation  Swissport’s network helps millions of passengers, cargo shipments, and lounges worldwide Swissport’s network supports millions of passengers, cargo shipments, and lounges worldwide. Three years ago, scale was an enormous challenge—ensuring reliable connectivity for operations spanning locations and time zones. The company relied on a mix of MPLS and regional SD-WAN solutions across its now 320+ sites and airport locations. But bandwidth limitations and performance variability impacted many applications, including cloud-based, mission-critical applications.   As a result of that complicated network, expanding to new locations was resource-intensive, requiring manual setup and multiple vendor dependencies. Differences between networking tools made troubleshooting inconsistent and time-consuming. The IT team in turn had to maintain expertise in multiple networking technologies, increasing operational overhead.  What security inspection existed For unencrypted traffic Visibility was an enormous challenge. With multiple network platforms in place, Swissport’s IT team lacked a centralized view of network performance and security threats. “In the past, working with multiple systems meant inconsistency,” says Thorp. “Different platforms required different configurations, which complicated troubleshooting and made security enforcement a challenge.”  Swissport relied on a patchwork of security appliances, including firewalls and web gateways. Remote users are connected through different VPN servers deployed across different regions. The complex appliance stack required manual maintenance and lacked centralized visibility and control. Security patching was manual and error-prone and implementing consistent security policies was practically impossible, weakening Swissport’s security posture.  What security inspection existed was relegated to unencrypted traffic due to the well-founded concern that inspecting encrypted traffic could break the application experience that in this case were airline partners’ systems. Finally, the lack of consistent, advanced threat detection worldwide limited Swissport’s ability to detect and stop threats.   Visibility differentiates the Cato SASE cloud platform  Thorp and the IT team had initially leaned away towards deploying that architecture Recognizing these inefficiencies, Swissport’s legacy IT team initiated the Cato relationship, connecting many of the now 320+ sites and instances in AWS and Azure to the Cato SASE Cloud Platform. When Thorp and the new IT leadership joined Swissport, about two-thirds of the connections had been deployed. Having been familiar with a legacy cybersecurity provider, Thorp and the IT team had initially leaned away towards deploying that architecture. Hearing about the value of Cato they decided to have a closer look.  “What really drew me to Cato is the visibility the platform provides. It’s incredibly easy to pinpoint connectivity issues, analyze traffic patterns, and secure our network from a single interface,” says Thorp. Cato uniquely stores the metadata of all enterprise traffic crossing the Cato SASE Cloud Platform — whether to the Internet or another location — from all endpoints — in the office and outside of it — in a single data store. This incredible resource provides Cato customers with deep, end-to-end insight into their complete network.   Much improved security and a better network  With a platform that is resilient, secure, and easy to manage, Swissport has been able to take a more proactive approach to security, streamline IT processes, and ensure a seamless digital experience for employees across the globe.   Advanced threat prevention now operates globally and protects against malware and ransomware even in encrypted traffic. “Cato’s TLS Inspection gives us the ability to inspect encrypted traffic while avoiding unintended service disruptions,” says Ashton-Roberts. “It’s been a major improvement to our security posture.”   Fine-grained access control through the always-on Cato Client connects remote users to Cato, granting access only to permitted resources. The Cato Client fully implements zero trust principles and operates outside and inside the office under one common policy set. “With Cato, every device—whether in a Swissport office or in an airport lounge—operates under the same set of security policies. That level of consistency wasn’t possible before,” says Ashton-Roberts. Deploying new network sites Cato not only delivers optimized network version worldwide but also makes deploying new networks Access is across the Cato Global Private Backbone built into the Cato SASE Cloud Platform, delivering an exceptional, secure user experience anywhere in the world. Cato not only delivers optimized network performance worldwide but also makes deploying new network sites effortless. “Connecting new airlines or contracts now takes just a few clicks,” says Thorp. Thorp’s team has also dramatically reduced network resolution times. “We recently identified and solved a performance issue in a South African location that would have taken us days before Cato,” says Thorp. “Within 15 minutes, our team identified excessive database traffic, blocked the device, and restored normal operations.”    Transforming IT by transforming the infrastructure  The transformative impact of the Cato SASE Cloud Platform on the IT team has been profound. Previously, managing multiple networking platforms required maintaining expertise in diverse technologies, creating an operational burden. The IT staff was constantly troubleshooting connectivity issues, manually configuring security appliances, and dealing with inconsistent policies across different locations. The shift to Cato not only simplified management but also allowed the IT team to focus on higher-value strategic initiatives.   “Before Cato, we had to maintain different skill sets for different platforms, which spread the team thin. Now, we have one standardized system that allows us to be much more efficient,” Thorp says. Newfound network visibility  Swissport has been able to optimize resource allocation and improve overall productivity By consolidating security and networking into a single platform, Swissport has been able to optimize resource allocation and improve overall productivity.  The newfound network visibility has also brought a shift from reactive to a proactive IT strategy that has helped the company ensure consistent service delivery across its global operations.   “For me, Cato future proofs Swissport’s IT infrastructure,” says Thorp. “The platform constantly evolves, adapts to new technologies, and provides the visibility and security we need to support our business today and tomorrow.”  Partnership With Cato Proved Unique  The success of Swissport’s IT transformation was built on more than just technology—it was about forming a strong, collaborative relationship with Cato Networks. From the start, Cato worked closely with Swissport to understand its unique challenges and deliver tailored solutions that addressed its global security and networking needs. “We worked directly with Cato’s product team to enhance capabilities—not just for us, but for all customers,” says Thorp.   The success of Swissport’s IT transformation was built on more than just technology Features requested by Swissport were implemented on schedule, unlike other vendors who provided only lip service. Thorp says, “Many vendors say they listen, but Cato actually delivers on what they promise.”   This close partnership has given Swissport confidence that its evolving needs will continue to be met as Cato refines its platform. “With Cato, we’re not just another customer; we’re part of a continuous innovation cycle that ensures our IT infrastructure remains future-ready,” says Thorp. “It’s rare to find a vendor so responsive and committed to delivering what they promise.” Looking ahead to the future  Swissport IT requirements continue to evolve with Cato remaining a key pillar. “With Cato in place, we know that our network is not the limiting factor in our growth,” Thorp explains.  The ongoing partnership between Swissport and Cato ensures that as technology continues to evolve, Swissport’s IT infrastructure remains secure, scalable, and adaptable to the demands of a fast-paced aviation industry.   On a personal level, Cato has given Thorp peace of mind. “I relax a bit more with the Cato platform around. It’s given us a holistic way of protecting ourselves today and a secure foundation for everything we want to do in the future. Swissport’s IT leadership now can focus on innovation rather than crisis management.”

ZeroEyes, the creators of the only AI-based gun detection video analytics platform that holds the full U.S. Department of Homeland Security SAFETY Act Designation, announced that its proactive gun detection and intelligent situational awareness platform has been deployed by the Modesto Police Department (PD) in strategic locations throughout the city. This partnership reflects the Modesto Police Department’s commitment to utilizing the latest tools to improve public safety and reduce crime in the community. Firearms and instant alerts “We want our community members to feel secure in their work, leisure, and daily lives,” said Cat McFadon, Police Civilian Manager of Modesto PD. “ZeroEyes’ ability to detect firearms and trigger instant alerts will allow us to respond more quickly and efficiently to gun-related threats. With this additional technology in our toolbelt, we’re reinforcing our efforts to drive down crime and make Modesto a safer place for everyone.” Effectiveness of ZeroEyes technology  Pilot program is intended to assess the effectiveness of ZeroEyes technology in real-world conditions Modesto, a city of 216,000 residents in Northern California, is known for its progressive law enforcement efforts. The department has a long-standing dedication to equipping its officers with the most advanced technology to support their mission to protect life and property.  This pilot program is intended to assess the effectiveness of ZeroEyes technology in real-world conditions, with the goal of expanding its use in key areas such as local schools and the city’s shopping mall. ZeroEyes' AI gun detection ZeroEyes' AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry’s only U.S.-based, fully in-house operation center, which is staffed 24/7/365 by specially trained military and law enforcement veterans. If these experts determine that the threat is valid, they dispatch alerts and actionable intelligence — including visual description, gun type, and last known location — to Modesto PD as quickly as 3 to 5 seconds from detection. Modesto PD’s expectations “The Modesto PD’s commitment to increasing public safety through innovative technology aligns perfectly with our mission, and we look forward to the collaboration,” said Mike Lahiff, CEO of ZeroEyes. “We’re confident that ZeroEyes will not only meet but exceed Modesto PD’s expectations, enhancing response times and reducing the impact of gun-related threats.”

Like any retail franchise, car dealerships that have multiple locations nationwide require comprehensive, reliable, and scalable video surveillance solutions to protect their businesses. With dealership theft increasing by 7% since 2021, protecting high-value inventory, mitigating liability risks, and ensuring compliance with video data retention standards have become critical priorities. Future surveillance solutions BCD is vital to guarding functions, protecting valuable assets, and maintaining peace of mind Additionally, managing surveillance across multiple sites demands systems that are easy to deploy, cyber-hardened, and capable of centralized oversight. As dealerships continue to expand, investing in future-ready surveillance solutions with a trusted systems builder like BCD is essential to safeguarding operations, protecting valuable assets, and maintaining peace of mind. The challenge Car dealerships face distinct challenges when it comes to security and operations, such as: Asset Protection: Showrooms and lots house high-value vehicles and parts, making them prime targets for theft and vandalism. Cybersecurity Threats: Surveillance systems needed to be cyber-hardened to prevent breaches that could compromise sensitive footage or customer information. Reliable Recording: Continuous operation is essential to ensure no gaps in security coverage, particularly during off-hours or high-traffic events. Scalable Storage Across Locations: With multiple sites generating large volumes of video footage, dealerships need a solution to store data for 30-90 days to comply with industry regulations and internal policies. Centralized Management: Managing surveillance across dozens of locations required a solution that simplified oversight while enabling scalability for future growth. The solution BCD’s All-in-One Hybrid Cloud NVR is a cutting-edge video surveillance solution designed to address these challenges. The solution offers: Integrated PoE Switch: The All-in-One NVR includes a built-in Power over Ethernet (PoE) switch, simplifying installation and reducing the need for additional network infrastructure, which saves time and costs while simplifying the overall infrastructure. Cyber-Hardened Security: BCD’s solutions are all certified as cyber-hardened solutions to maximize data protection and minimize the risk of data breaches. Always-On Recording: With features like RAID storage for redundancy and failover capabilities, along with the Harmonize Remote Monitoring and Management plugin, the All-in-One solution ensures uninterrupted recording, and with customized notifications, can mitigate hardware or network disruptions. Hybrid Cloud Architecture: The All-in-One NVR provides 80TB of local storage for immediate access to live footage while seamlessly integrating with cloud storage for long-term retention. This hybrid approach ensures franchises can store footage for 30 days or more without overwhelming local resources. Centralized, Scalable Management: BCD’s solution is simple to deploy and typically takes 30 minutes or less, allowing franchises to monitor and manage surveillance across all locations from a single interface, simplifying administration and reducing operational overhead. The results Deploying BCD’s All-in-One Hybrid Cloud solution has the potential to drive significant improvements across multiple aspects of a franchise’s video surveillance operations, including: Enhanced Security: Reliable and cyber-hardened surveillance protect valuable inventory and reduce the risk of theft or vandalism. Continuous Uptime: The system’s failover mechanisms along with Harmonize Remote Monitoring and Management Plug-in ensures 24/7 recording with no interruptions, providing full coverage for liability and security events. Regulatory Compliance: Hybrid cloud storage allows each location to easily meet the 30-90-day retention requirement without costly local storage upgrades. Operational Efficiency: Centralized management and user-friendly tools reduce the complexity of overseeing surveillance across multiple locations, cutting costs and improving oversight. Future-Ready Scalability: As franchises expand, BCD’s solutions are designed to scale effortlessly to accommodate new locations and increased storage demands, providing a future-proof investment. Conclusion BCD’s All-in-One Hybrid Cloud NVR is an ideal solution for national franchises, such as car dealerships, and offers a secure, reliable, and scalable video data infrastructure. By leveraging hybrid cloud technology and simplified management, franchises will experience peace of mind knowing their assets are protected, compliance requirements are met, and their operations will be optimized for growth.

About a year and a half ago, Peter de Jong introduced Dahua to Fred Koks, General Manager of KITT Engineering. Since then, Dahua, KITT Engineering, and Ocean Outdoor have completed five joint projects. Follow-up appointments for the next two projects are already scheduled.  Looking back  "Let's see what happens" was Fred's reaction when introduced to Dahua. ''We evaluate our portfolio with suppliers every year,'' he explained. "We have to. So much is changing and new technology is developing incredibly fast. You have to keep up." He knows better than anyone how mobile the market is. "Among suppliers of LED screens, there is a constant battle for market position and new technology. We all know the big providers and the market pioneers. But it is not necessarily that they are also at the forefront of technology."  Working in collaboration Erwin van Domselaar, Operations & Project Manager at Ocean Outdoor, says his company dares to blindly trust the expertise of Koks and his people when choosing a particular type of LED screen. "KITT Engineering is our technical supplier. They are very good at distinguishing good products from bad ones, and we trust them completely. When they have a product they see a future in, they discuss it with us to see if we can take on a project together with it."  Shopping centre - Koperwiek In Dahua's case, that first project is a screen in a shopping center called Koperwiek – an indoor shopping center with more than a hundred fashion-related shops – located in Capelle aan den Ijssel. "That was a relatively small project," Erwin recalls. "The screen was not too big. But the initial learnings and experience with the screen were very good before we started. And the installation itself went off without a hitch. Exactly what we expected from this product." Shopping centre - Sterrenburg Soon, a second project was launched. This time in a shopping center called Sterrenburg in Dordrecht. "Here, not everything went smoothly right away. Not regarding the screen, but its coincidence with the shopping center's renovation. They had just finished." "All the walls had been neatly plastered and at that moment we asked if a new cable could be drawn. Fortunately, all this was eventually dealt with and solved in a very pleasant cooperation with the project developer, but it took some time."  Pure craftsmanship  The third and fourth projects are true masterpieces. In Hoofddorp, KITT Engineering installed a corner screen. "A unique screen for us," says Erwin. "It is the first screen that goes around a corner. It is half a meter that goes around the corner, fitting in super nicely with the surroundings." "On paper, a huge screen of forty square meters, but when you stand there, you don't notice it because it blends in so well with the surroundings. We are always looking for something new and surprising. And a screen that turns around the corner offers a lot of new possibilities. For example, in terms of 3D content." The screen turns around the corner Fred adds, "The screen doesn't just go around the corner, it goes around the corner seamlessly. KITT is always trying to bring novelties forward so we've had corner screens before. But that was in art projects and things like that where requirements are a lot lower." "In the process, we were able to try out various techniques and we also found out that the products we had at our disposal at that time were not one hundred percent ready."  Cold corner "Then Dahua came up with a prototype, we were very pleased with the 'cold corner' as we call it. It is LED on LED, without a seam."   To understand how clever this feat of engineering is, it's worth realizing that the margin you have to make the image seamless is the space between two LEDs. Millimeter work, on a length of ten by five meters.  Zuidplein shopping centre "The fourth project was placing a screen in the atrium of Zuidplein shopping center in Rotterdam," Peter says. "The screen was placed against a glass elevator." "When you see that, [it is] not normal the way it came together. You don't see a cable or anything. Fantastic." Westfield Mall The fifth project collaboration between Dahua, KITT Engineering, and Ocean Outdoor is an LED display screen in Westfield Mall in the Netherlands.   24/7 remote system monitoring In addition to the regular LED screen and the driving system, a screen control and monitoring system was also developed to monitor the primary system at every point. “We want to see remotely how our assets in the country are doing," Fred explains. From the video player to dysfunctional LEDs, everything can be monitored remotely. For instance, it prevents the light intensity from being too high. Something that can have major consequences in outdoor advertising.  

Established in 1997, Dubai-based BMA International operates fashion retail in the Middle East and Asia across the Kingdom of Saudi Arabia (KSA), United Arab Emirates (UAE), Bahrain, Oman, Kuwait and Qatar with more than 250 stores offering two major brands — Redtag and twenty4. BMA’s steady growth is a testament to its focus on building trust with its shoppers, employees, suppliers and stakeholders to create a company that is people-centric, ambitious and results-oriented. Challenge Fraud is a common problem in the retail sector, particularly within large chains with hundreds of locations and tens of thousands of employees. BMA’s retail stores were no exception. Following an internal audit, security of point-of-sale (POS) terminals in retail outlets were identified as a serious concern, particularly the misuse of floor supervisors’ credentials to access terminals and modify or cancel transactions. The problem persisted even after BMA switched from passwords to a smart card-based authentication system The problem persisted even after BMA switched from passwords to a smart card-based authentication system. The most common issues involved supervisors leaving smart cards with cashiers to use in their absence and failing to return the cards when separation from an employer occurs — a frequent occurrence as many of BMA’s retail employees are expatriates who often return to their home countries. Fraudulent use of the smart card was also a common problem. Once a sale was completed and the customer had left the store with their purchased items, the smart card could be used to improperly access the system so the cashier could void the transaction and pocket the “refund,” resulting in both monetary and inventory losses. Biometric-based system “BMA’s internal auditors were concerned with the lack of control over the cards and the potential for fraudulent transactions due to their mishandling. They observed clear gaps in security and authentication practices that led directly to fraud and revenue leakage, resulting in the Internal Audit Committee recommending to the BMA Board of Directors that action be taken to plug the security holes by tightening the authentication process,” said Nainan M. Kurian, CEO of Technowave International LLC. The decision was made to transition authentication to a biometric-based system that would provide the required security at a competitive price that aligned with the esthetics of the retail stores. The system also needed to be compatible with the Oracle Retail Xstore Office Cloud Service, which BMA International was adopting across its brands. Solution A fingerprint reader from HID is ideal for use by multiple people in a shared environment BMA International and its technology partner, Technowave International LLC, determined that the HID DigitalPersona® 4500 Fingerprint Reader met all their requirements — a decision supported by recommendations from other retailers that had deployed the product, and by the fact that competitive solutions were incompatible with Oracle Retail Xstore, a crucial requirement. A USB peripheral with a compact design to conserve space, this fingerprint reader from HID is ideal for use by multiple people in a shared environment. Its professional, modern design looks elegant in retail settings while offering superior authentication control via biometric functionality that uses optical scanning technology to achieve excellent image quality and reliability. HID DigitalPersona 4500 Fingerprint Reader With this easy-to-use technology, floor supervisors simply place their finger on the reader window, which rapidly captures and encrypts the fingerprint image, and then provides a red flash as a visual cue indicating that it was properly captured. That image is sent to the DigitalPersona FingerJetTM biometric engine for verification, and once the user has been authenticated, access to the POS terminal is granted. “Deploying the HID DigitalPersona 4500 Fingerprint Reader was simple and caused no disruption to retail operations. It paved the way for significant reduction in the malpractice that had been occurring with the smart card system,” said Kurian. Result Since deploying more than 1,100 HID fingerprint readers in retail outlets across KSA, UAE, Oman, Bahrain, Kuwait and Qatar, BMA has eliminated nearly all POS fraud and abuse. The system has also driven tangible improvements in the attendance and punctuality of floor supervisors, who must now be physically present in the store for authentication to take place. The HID authentication system is also capable of multiple types of authentications — providing flexibility that is appreciated by users who work at multiple locations. “Because the HID DigitalPersona 4500 Fingerprint Reader requires proof of presence for authentication, there is greater accountability among supervisors which resulted in immediate cessation of POS fraud and stopped both revenue and inventory leakage. The exceptional support provided by HID Global has also allowed BMA to take full advantage of the system’s functionality and flexibility,” said Kurian.

Take a walk to the local high street. Compared to a few years ago, they may notice many more “To Let” signs in empty shop windows.  It comes as no surprise given the number of shocks to the economic system over the last five years, ranging from COVID-19 to international conflicts, all of which have led to various consequences, such as energy price hikes, interest rate increases, and a general shift in many people's work patterns and consumer behavior. Vacant retail space The total number of void private sector commercial properties stands at approximately 165,000 According to Savills Research, the overall footfall of vacant retail space in the UK is around 14.5%, while the total number of void private sector commercial properties stands at approximately 165,000.  Additionally, an estimate of 7,000 commercial and business properties owned by Local Governments in Great Britain have been unoccupied for over 12 months. Net Zero ambitions Furthermore, a recent BBC article points out that business tenants are more inclined to search for smaller, newer and more energy-efficient office spaces to rent, are willing to downsize owing to hybrid working, and seek buildings that complement their Net Zero ambitions. This might be interpreted as an indication that a number of long-standing commercial premises would become vacant in the near future, forcing owners to update and repurpose empty spaces to meet the demands of a changing market. A costly asset that requires extra protection Insurance companies charge higher premiums for void property and require regular security While the property market and customer demands are shifting, some truths remain unchanged: commercial property should generate money, not drain it. However, void sites imply outgoing costs and no profit, so it only makes sense that any vacant space should be flipped as soon as possible. Unoccupied premises can become an alluring target for squatters, vandals, thieves, and trespassers, which is one of the main reasons why insurance companies charge higher premiums for void property and require regular security and fire safety checks too. Enhanced security measures Such properties must be protected by enhanced security measures. This often involves the installation of steel doors and screens, perimeter protection, vigilant surveillance, and prompt alarm response. After all, any break-in can cause far greater financial damage than the costs of protection; and the owner is legally liable for any injuries sustained by trespassers. Meanwhile, legit access is very much required by contractors to upgrade and renovate the site in preparation for the next business occupier. Any delays or missed visits result in further charges on an asset that is essentially nothing but another bill while vacant. Access issues: Fetch the keys For every contractor visit, property check or viewing, a key must be obtained offsite and then returned A minor but, consequently, very important issue might arise when accessing a site that is unmanned 24/7. For every contractor visit, property inspection or viewing, a key must be obtained offsite and then returned. This takes time, implies unnecessary travel and, potentially, may result in additional missed visit fees and rebooking arrangements in instances when a contractor is unable to gain entry. As a result, it may slow down the void property turnaround time. Keyholding arrangements Furthermore, complex keyholding arrangements can also slow down the security alarm response time. More and more security companies are moving away from the traditional keyholding model, in which keys are stored at the central location or in heavy key lockers in vans during patrols. While reaction time is critical, time is frequently wasted collecting keys or waiting for a keyholding patrol (rather than the nearest one) to arrive on site. Lock up and leave the keys. Securely. Keyholding solution must be more robust than doors or other means of entry to stop opportunistic intruders What about storing keys at the point of entry? This may be controversial, but it is a solution that has gained popularity in void property management with the implementation of secure range key safes and lock boxes. The primary concern in such an approach is security. Even though the property is void, the keyholding solution must be more robust than doors or other means of entry to prevent opportunistic intruders from taking advantage of the new keyholding arrangement. Smart key management solutions Stuart Wheeler, Managing Director of Keynetics, a company that offers smart key management solutions with security-certified key safes, comments, “Over the years, we have developed strong relationships with the top void property management companies in the UK and Europe. These clients require a keyholding solution that enables efficient FM service provision for vacant properties while also providing a high level of security.” “Storing keys at the point of need enables quicker alarm response times and allows approved contractors to enter the premises without any delays, but security must not be compromised; in that respect, our SentriGuard key safes are suitable for commercial properties and certified to LPS 1175 (Loss Prevention Standard) C1 and C3 security ratings, which is unrivaled by any other supplier.” SentriGuard key management system Stuart confirmed that in addition to security, the SentriGuard key management system is highly praised for its innovative technology. First, it incorporates a bespoke cloud-based platform that allows customers to manage access to multiple properties remotely and generate various audit reports that can also serve as proof of service delivery. Second, assigned individuals may gain access to premises either using the mobile app or a time-restricted code. He added, “The ability for clients to access real-time data of site visits with a solution that does not break the bank and is secure has been the key to the success here in the U.K. and now across mainland Europe.”

Video storage has come a long way since rooms full of VCRs stored video from an entire system of cameras. Video storage equates to data storage, and there are multiple options ranging from hard disk storage to the cloud to storage on each individual camera using SD cards. Increasingly, cloud-based storage is an attractive option to store video footage conveniently and safely. We asked this week’s Expert Panel Roundtable: How is expansion of video storage capabilities impacting the security industry?

Headlines of violence in our schools are a reminder of the need to keep educational institutions safe. In fact, if there is a positive aspect to the constant bombardment of headlines, it is that it keeps our attention perpetually focused on how to improve school security. But what is the role of physical security systems? As the new school year begins, we asked this week’s Expert Panel Roundtable: Are schools safer because of physical security systems? Why or why not? 

As physical security technologies become more complex, it is incumbent on the dealer/integrator to have the skills and expertise needed to ensure that a system operates smoothly. The value of integrators increasingly rests on the skill sets they bring to bear when installing a system. If the skills are missing, there is a problem. We asked this week’s Expert Panel Roundtable: What missing skills among security integrators can cause problems for customers?