Marking its European debut, Northrop Grumman Corporation’s Firebird product line will be showcased at the Royal International Air Tattoo at RAF Fairford, in the United Kingdom, July 19-21. The company is also announcing signed agreements with Tenax Aerospace and Grand Sky Development Company, LLC (‘Grand Sky’) for rights to purchase Firebird, the company’s new, optionally piloted intelligence, surveillance, and reconnaissance (ISR) aircraft system. Unmanned aerial vehic...
John Coursey joined the access control and video intercom company in May, having previously worked in the technology industry, training users of smart devices and wireless products. He will be providing practical, hands-on training for Paxton’sNet2 system at distributor locations and dealers' premises. He said, “In the move from smart devices to the security industry, I chose Paxton because of the world-class team I’d be joining. The array of user-friendly and aesthetically ap...
Arecont Vision Costar, the provider of network-based video surveillance solutions, announces the addition of Desjardins Technologies to its Authorized Manufacturer’s Representative Program to increase coverage for customers in Canada. Desjardins Technologies will deliver French and English pre-sales support in much of Eastern Canada, including the National Capital Region and the provinces of Quebec and New Brunswick. “Desjardins Technologies brings a wealth of experience in both the...
While security salesmen are touting megapixels and anti-passback features, they are missing an opportunity to communicate the role of technology in the broader context of risk management and incident response – and in saving lives. That’s the message of Gerald Wilkins, PSP, Vice President of Active Risk Survival. Incident response is at the core of how an enterprise reacts to risk and is a standardized approach to the command, control, and coordination of emergency response. Effect...
The New Jersey Electronic Security Association (NJESA), which represents electronic security professionals, system integrators, fire alarm companies, manufacturers and distributors that do business in New Jersey, is offering a career training class for high school students that will provide extensive training in the electronic security and life safety industry. Certified Alarm Technician Level I The Certified Alarm Technician Level I Training class, exclusive for high school students who...
When it comes to emergency planning and response, there is an abundance of resources to help enterprises prepare to mitigate the impact of an incident. The U.S. Federal Emergency Management Agency (FEMA) has devised the National Incident Management System (NIMS), aimed at defining and standardizing ways that resources can be used to manage and respond to an incident. An enterprise’s Emergency Operations Plan, or EOP, incorporates NIMS concepts and spells out what to do in an emergency. S...
Tyco, the security products division of Johnson Controls, has announced the opening of its new state-of-the-art interactive showroom and training facility in Ireland. ACVS solutions Located in the Ballymount area of Dublin, the new showroom facility provides the opportunity for system integrators and their end-user clients to see live demonstrations of the innovative features and groundbreaking technology built-into the latest generation of Access Control and Video Surveillance (ACVS) solutions supplied under the Tyco umbrella. “In addition to in-depth demonstrations of specific products or software, we are now also able to show how easy it is for users to benefit from a totally integrated security solution via an interactive operational system,” said Colm O’Brien, Tyco’s ACVS Business Manager in Ireland. Unified Video Management He adds, “As an example, we are able to demonstrate the full capabilities of victor, our Unified Video Management application, which seamlessly synchronizes video surveillance with access control, fire, BMS, Drone Detection and mitigation, Radar, Gate Automation, intrusion and other systems, into one powerful, intuitive interface.” The new facility also has a fully equipped training room with hands-on workstations to enable system integrators to learn how to offer their end-user clients maximum value from a wide range of solutions, including American Dynamics Victor & VideoEdge Video platforms, Exacq Video Management Software, Illustra cameras, Software House CCure Access Control, CEM Access Control Systems and Kantech Access Control platforms.
Cobalt Robotics is a physical security service provider that builds indoor autonomous robots to make security and facility operations more effective. The company announces that it has raised $35 million in Series B financing. The financing was led by global technology investment firm, Coatue, and is intended for geographic expansion of services throughout the domestic United States. “Security is fundamentally about trust and reputation, and it needs to be reinforced across all aspects of the company: founders, employees, technology, and financial backers. Our financial backers—such as Bloomberg Beta, Sequoia Capital, and now Coatue—have been instrumental to our success so far, and they will be instrumental in our next phase of growth too,” said Dr. Travis Deyle, Cobalt CEO. Enhance security programs The physical security market is predicted to reach nearly $119.4 billion in 2023 “Our goal is to combine the best parts of machines (unwavering attention, perfect recall, and super-human sensing) with the best aspects of people (warmth, responsiveness, and adaptability) to create service robots that dramatically improve the quality of life for everyone and fundamentally redefine the modern workplace.” The physical security market is predicted to reach nearly $119.4 billion in 2023. Security robots are an innovative new tool within the industry that enhance security programs by bridging the gap between traditional technologies and services such as cameras, access control, and manned guards. Cobalt’s Robots-as-a-Service model combines autonomous patrolling robots with human specialists, enabling organizations to provide a 24-hour security solution that complements existing security assets like manned security guards and access control systems (ACS). The result is a highly effective security program with significant cost-savings and robots that remain up-to-date with the latest and greatest software. New door integration Since its $13 million Series A funding announcement in March 2018, Cobalt has deployed security and facilities management services to clients in various sectors (technology, defense, finance, and manufacturing) across a variety of organizational sizes (small startups to marquee Fortune 50 companies). This year, Cobalt introduced its new door integration capability that enables robots to seamlessly pass through areas closed off by a door using wireless technology to communicate with access control readers—a first for the industry. In addition to its client base, Cobalt has expanded its engineering and operations teams and enhanced its security and facilities teams, bringing its unparalleled customer service and performance to new markets. Today’s organizations face several physical security challenges—cost-effectively protecting people, assets and intellectual property while ensuring the seamless flow of operations. Trained remote personnel We believe Cobalt’s robotic security guards are revolutionizing the security services space" Cobalt combines its autonomous mobile robots with highly trained remote personnel to provide a new level of situational awareness and real-time response. Cobalt’s robots patrol the workplace, leveraging AI to detect anomalies—open doors, environmental risks or malicious intruders—and then Cobalt’s security specialists can respond in real-time to address any event—whether it’s related to security, facilities or customer service. This unique human-in-the-loop model has enabled Cobalt to position itself as a key player in the physical security arena. “We believe Cobalt’s robotic security guards are revolutionizing the security services space and providing an unmatched experience for customers,” said Kris Fredrickson, Partner at Coatue. “In addition, we have been thoroughly impressed with the team’s philosophy that a great physical security service should positively impact not only the company’s operations but its culture as a whole.”
ESA’s National Training School announced the launch of its new Training as a Service Program (Taas) at ESX in Indianapolis. This member-only customizable training program is designed with two tracks to help security professionals develop the skills they need to apply at work, both directly after being hired and as they build up to 6-18 months of on the job tenure. “ESA is extremely excited about the TaaS program,” says Michelle Yungblut, Chief Knowledge Officer of ESA. “We always aim to deliver benefits to our members that will relieve pressure points — and strong onboarding and training is certainly something many struggle with. When you can deliver a customizable program that’s going to chart growth for new employees from their very first day and throughout their first year of employment, that’s powerful.” Technician path and Specialist path The ESA Systems Technician path is designed for professionals with 0-6 months of experience and focuses on core industry knowledge, safety and employability skills. The ESA Systems Specialist path, designed for professionals with 6-18 months of experience, features more advanced technical courses and industry trend context. Both training paths are built to include a subset of electives, to make the training customizable to one’s business objectives. The new TaaS program promises to deliver training that is easy to use, easy to afford and easy to implement throughout member companies. With five generations making up the workforce, there is no longer a ‘one size fits all’ training delivery that is impactful. Each generation has its own unique learning and communication styles, and with diverse courses including online pre-recorded and live instructor-led courses, the TaaS program is staged to deliver. Training program created by industry experts TaaS courses are offered through an online portal and status reports will help track student progress The program has been designed by industry professionals to bring the latest in security training and advancements. “The program was created with the guidance of six industry experts who have many years of experience training and on-boarding their companies’ new hires,” continues Yungblut. “They suggested topics that fit a variety of areas which they felt would have the biggest impact on getting their new hires fast tracked to attaining excellence in installation procedures.” TaaS courses are offered through an online portal and status reports will help track student progress.
PAC & GDX, providers of access control and door entry solutions, are showcasing the range and depth of their innovative technology on Stand IF2930 at IFSEC International 2019. From a single door installation to a fully integrated network based system, the company’s extensive portfolio provides unbeatable reliability and robust functionality, at a price point that enables installation in a diverse range of residential and commercial buildings. In order to provide integrators and end users with the highest level of flexibility and ease of operation, PAC & GDX have joined forces with STid, the principal manufacturer of instinctive, contactless security technologies. NFC based readers By incorporating STid’s Bluetooth and NFC based readers with PAC or GDX controllers, a mobile phone can be used to gain access. To enjoy all the benefits of a handsfree option, all an individual has to do is tap their phone twice and the Bluetooth signal is sent to the reader to unlock a door. By downloading the STid app a virtual credential can be configured in a smartphone wallet By downloading the STid app a virtual credential can be configured in a smartphone wallet, allowing the user to have multiple virtual ‘keys’ for different areas or sites. The system can also be configured to use proximity based near field communication (NFC) instead of Bluetooth, or a combination of the two. Furthermore, it is available with a PAC or PAC 64 output and, when using a PAC 512 or PAC 212 access controller, two readers can be connected to provide true read in/out from a single channel. Access control systems Also on display is the PAC Residential Cloud solution, which leads the way in allowing organizations to remotely manage and monitor their access control systems in a secure, modern and cloud based environment. Users can address technical issues, deal with key fob management, view status, set and unset a system, and gain access to an event log more easily than ever before – all from a remote location. Various site communication options are available including PSTN, GSM and GPRS and it can be configured and managed via a smartphone, tablet or PC. At IFSEC PAC is demonstrating how Residential Cloud can be integrated with 3xLOGIC cameras to provide a fully hosted solution, which is perfect for the residential sector. This system allows designated personnel to be notified if, for example, a door is forced or left open. Network switches By sending an alarm to the camera, it starts to record and transmits images to a mobile device via a push notification. This allows the system to provide vital information that elicits a fast response and immediate action. With an optional camera, a backlight LED to provide clear visitor images in low light levels Sharing the limelight with STid and Residential Cloud is GDX7 – a next generation IP based door entry system that offers integrated access control for up to 1,000 keyholders using a standard two-core cable. With an optional camera, a backlight LED to provide clear visitor images in low light levels, and an inbuilt reader, GDX7 has an incredibly high level of functionality and enables integrators to install an IP system without being skilled in IT or familiar with network switches. Identification devices The GDX7 door entry panel can be provided with multiple button options, including those that meet the requirements of the Equality Act, and its readers and identification devices have also been approved by Secured by Design – a police service initiative that aims to improve the security of buildings. Already a huge success, GDX7 has a new seven-inch apartment station and a new landing card, which enables it to provide up to 96 handset connections. It too has recently been augmented with STid integration providing property owners, engineers or contractors with a flexible way of gaining access to remote properties. “PAC & GDX are driven by constant innovation and the desire to push the boundaries of what’s possible with access control,” commented David Hughes, the company’s global product manager. “We also pride ourselves on our customer service and technical support, which includes the provision of a new online training platform that offers a great way to get the most out our products.”
PSA, the security and systems integrator consortium, announces the call for presentations for PSA TEC 2020 is open. Sessions will be selected that serve a variety of disciplines and focus on emerging technologies, critical issues in the industry and tool development to augment attendees’ knowledge base needed to drive the industry forward. TEC, presented by PSA, is the premier education and networking event for all professional systems integrators in the security and audio-visual markets. TEC features education and certification programs, networking, and dedicated exhibit hours designed to advance the skills and expertise of industry professionals nationwide. Professional systems integrators This premier training venue is open to all industry professionals and is designed to meet the educational needs of all employees within an integrator’s organization. TEC 2020 will be held at the Sheraton Downtown Denver in Denver, CO on April 20-23, 2020. PSA is accepting submissions to complete the education program with content that provides knowledge PSA is accepting submissions to complete the education program with content that provides knowledge for professional systems integrators in the physical security and pro-AV markets or sessions that will help advance their personal skillsets within their professional disciplines. Topics represented at TEC include cybersecurity, leadership/management, managed services, marketing, operations, procurement, sales and technical. General education sessions Proposals are welcome for both certification programs and general education sessions for the security and pro-AV markets. All sessions must be unbiased with no brand or product emphasis and minimize commercial references and overt branding. Submissions are evaluated based on topic relevance, speaker expertise and originality of the content. Additional guidelines are provided in the call for presentations submission process. Accepted and approved presenters will receive complimentary registration to TEC 2020 and will have the opportunity to solidify their reputation as an industry resource and subject matter expert while expanding their own professional network and gaining access to strategic partnerships. PSA does not pay honoraria or expenses for accepted proposals.
The Department of Defense (DoD) recently invited Point3 Security to join the Persistent Cyber Training Environment (PCTE) after learning of Point3’s success in the private sector in cultivating, assessing, and identifying cybersecurity talent. For the United States military, it is imperative to have a strategic and comprehensive cybersecurity talent cultivation plan. Producing qualified personnel to meet the workforce needs of mission commanders is a top priority for the DoD. To meet the demand for technical cybersecurity operators, the DoD created the PCTE, which supports cloud-based training, team certification, and individual skills development for all military branches. Development of gamified learning solutions Point3 designs new challenges to strengthen information security’s most motivated professionalsPoint3’s success in the private sector will now be carried over into serving the mission of the PCTE through the development of gamified learning solutions. Point3 has helped organizations of all shapes and sizes with talent recruitment, retention, and upskilling through its gamified ecosystem, ESCALATE. Point3 continuously designs new challenges to strengthen information security’s most motivated professionals, and currently provides over 100 immersive, self-paced challenges for both individuals and teams. To heighten motivation and performance, members earn points, receive achievement badges, and are ranked on a community leader-board by completing offensive and defensive challenges. Members have access to a global pool of mentors and managers who have a wealth of analytical tools to measure team and individual progress. “It was most humbling to be approached by the Cyber Mission Forces, which sees our success in helping the private industry tackle the ‘cybersecurity skills gap’ and recognizes ESCALATE as a best-in-class offering. Because their mission is so critical to the country, it will be a tremendous honor to share our expertise and be a part of the military’s workforce development solution,” says Evan Dornbush, CEO of Point3 Security, Inc.
The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture Influences Door Solution Decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organization’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organization and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training Employees On Door Security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organization or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with workforces will help maintain a safer environment Communicate Through The Decision-Making Process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New Security Entrance Installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule Group Meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure You Monitor Public Areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organization. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What Is The Ultimate Success Of The Installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.
There’s only so much a corporation can do to counteract the threat of a major incident. You can ask everyone to be vigilant and to report anything suspicious, but you cannot stop someone intent on deliberately starting a fire, threatening a work colleague with a knife or something much worse. And of course, most businesses recognize that even routine events – such as burst pipes, IT system failures, extreme weather event or power outages – can have significant consequences unless they are quickly brought under control. Training Security Officers Governments and organizations across the world are increasingly encouraging businesses to re-assess risks and to plan for and conduct drills for major emergencies. This is driving different agencies and companies to invest in new skills, resources and systems, and encouraging businesses to routinely re-evaluate their emergency response strategies. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents For example: UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents, as part of the UK government’s Action Counter Terrorism program. And organizations including the Association of University Chief Security Officers (AUCSO) and Higher Education Business Continuity Network (HEBCoN) are developing customized training for their members to improve their own response and business continuity plans. Mass Notifications Systems Whether an organization is facing a terrorist attack or a severe weather event, follow up reports consistently identify that the same types of challenges are common to all crisis situations, with similar errors often occurring again and again. Typically, these are centered on three key areas: poor communications, fractured command and control structures, and delayed deployment of resources. Communications skills and technologies clearly play a pivotal role in how effective an organization is in responding to major incidents, particularly when it comes to assessing the situation and its implications, moving people towards safety and providing updates as an incident unfolds. However, when an organization is considering its technology options, emergency response and mass notification systems (MNS) are often touted as the ideal platform to deliver all the required critical communications and ongoing updates. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents Emergency Notification System All the incident reporting, command and control, and communications functions have been brought together on a single platform But, if an organization does not know exactly where all its staff or students are, and it cannot see the location and availability of its first responders and other emergency coordinators relative to them and the incident, then how useful is it to send a top-down alert to everyone? And what about fast moving or multi-centre incidents, where previously agreed evacuation procedures, recommended actions or mustering points may need to change if an incident takes an unexpected turn? Many organizations may have been lulled into believing that an emergency notification system will allow them to confidently handle all the communications aspects of virtually any crisis. In reality, too many businesses are still unaware that there are now much more sophisticated and proven technologies where all the incident reporting, command and control, and communications functions have been brought together on a single platform. Using Live Map Tracking The benefit of using these advanced and more integrated approaches – often categorized as mobile distributed command and control systems – is that they enable faster and better decision making in a crisis using real-time feedback and two-way dialogue with those closest to the emergency. And they avoid the risks of any potential delays, miscommunications or mistakes that can happen when an organization is under pressure to respond and often switching between multiple systems. Leading universities and multi-national corporations are already using new mobile/web-enabled platforms to improve their incident response These next generation emergency management platforms have been specifically designed to enable real-time mapping of an organization’s security assets and its users on a single screen and to fully integrate it with a highly targeted geo-fenced notification capability. The mass notification aspect of the system can then be used to advise specific groups on the best actions to take at their location as an incident develops. The use of live map tracking enables real time mapping of an organisation's security assets Segmented Messaging Many leading universities and multi-national corporations are already using these new mobile/web-enabled platforms to plan, manage and improve their incident response, leading to 50% faster reactions and more positive outcomes.During a crisis, users can receive push notifications so the security centre can immediately see their exact location and advise them accordingly The systems have been widely adopted within the higher-education sector, but they are equally applicable to any large company with multiple international sites or those situated in research or corporate campuses where the bulk of assets and people are based in one or more key locations. Typically, systems provide users with a smartphone app that they can use to call for immediate emergency or first aid support when at work, or to report something suspicious which could prevent an apparently minor incident from escalating into a full-scale emergency. During a crisis, users can receive push notifications, SMS and E-mails asking them to open the app if they are not already logged in, so the security center can immediately see their exact location and advise them accordingly. Supporting Dispersed Mustering Now that communications can be more nimble, responsive and flexible this can support the increasing numbers of planners are recognizing the advantages of dispersed mustering. This is a strategy that has been developed to reduce the risk of secondary attacks on unprotected people complying with instructions to evacuate from premises and gather in what are, effectively, exposed locations. It is now acknowledged that evacuees waiting outside for any length of time are more vulnerable to targeted attacks or to injury, from flying glass for example. With dispersed mustering – a strategy made more effective by these new mobile distributed command and control systems - a building’s occupants can be advised not to go outside, but to move to known safe internal locations. People in each specific area can then be kept regularly updated. Many corporations are now using new mobile/web-enabled platforms to improve their incident response Coordination Between Response Agencies The software platforms can be integrated with an organization’s fixed security infrastructure to take real-time sharing of information First responders are permanently logged in, so the emergency operations center can see their exact locations in real-time and can advise what actions to take in mustering people or in setting up and protecting security cordons. Bringing everything together on one platform, with real-time feedback and in a fully integrated system also removes what is often seen as the weakest communication link in managing any major incident: the need to rely on conventional two-way radio as the sole means of communication between the command and control center and its first responders and other team members on the ground. The software platforms can be integrated with an organization’s fixed security infrastructure to take real-time sharing of information to a new level for improved collaboration, coordination and communications between users, the incident management team and external agencies. Improving Emergency Response Strategies One of the most powerful features of some of these new systems is the ability to record and view all alerts, responses and the detailed conversations between first responders, emergency coordinators and other parties. This allows the systems to be used to simulate major incidents involving inputs from the emergency services and other key agencies and to ensure the organization’s crisis management plans have been fully tested against a range of possible incident scenarios.
Whether you are a veteran in the access control world or have never installed a card reader before, there are always ways to increase profits in the ever-evolving world of access control. The hope is that by considering a few key focal points, you can find ways to increase market share. Whether we are releasing an electronic lock through a simple intercom button or using biometric and multi-authentication based on a database; the tactics for bringing on more revenue is the same. Learning to focus on a few key items can help open up opportunities. Business Access Controls Understanding vertical markets is a strong strategy for success in increasing your profits with access controlIf you are new to access control, it’s important to determine the right product offerings for your business model and experience level of your team. Mistakes in estimating or installing can be costly and complex. Take advantage of manufacturer training both online and in the classroom for both your sales team and installation department. It’s important to understand the fire and building codes in your area to make sure you design the proper solution for your customers. Furthermore, understanding the products, components and proper wiring can save you money in labor and materials. Today we will look at four focus points: Vertical Markets, Cloud-Based Access Control, Technology Upgrades, and Preventative Maintenance and Service Agreements. These four focal points are simple to implement and can be easily added to your current operation. Vertical Markets Understanding vertical markets is a strong strategy for success in increasing your profits with access control. The concept is that understanding a certain vertical and their security needs can increase your sales team’s marketability. If you spend your time focusing on the healthcare industry, for instance, you will see that HIPA requirements open doors for selling access control. Getting to know the regulatory concerns of different verticals is a great strategy for more effective salesHaving logs of who entered your HR files room or patient records storage is a crucial part of addressing privacy concerns. Getting to know the regulatory concerns of different verticals is a great strategy for more effective sales. Another example could be apartment communities or other multifamily dwellings. In this competitive marketplace, these complexes are looking for ways to stand out in their market. Knowing this and being able to offer amenities like secured locks with Bluetooth credentials that tenants can open with their smartphones is a selling point for you and for your customer. Building on each customer you contact within a vertical is like free sales and marketing training. The more you learn from each potential client, the more you increase your conversation starters for the next potential client. Cloud-Based Access Control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of your sales team. A typical card access system often makes the move from the traditional lock and key systems to electronic card access cost prohibitive. This is due to the large upfront costs for a server, software and annual licensing. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The real benefit for the integrator is the reoccurring revenue. By helping our clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for our companies that increase our profitability. Building reoccurring revenue not only provides cash flow but also keeps your name on the top of the minds of your customer and that leads to additional sales. By helping clients save money on server, software and IT infrastructure costs, we are securing reoccurring revenue for companies that increase profitability Technology Upgrades Another often overlooked opportunity is technology upgrades. Training your sales staff and even service technicians to watch out for clients with older technology can reap major benefits. When you bring new technology to your clients, you show another value that you bring to the table. Even if your client isn’t ready to make an upgrade, you can easily plant a seed that will get their minds and budgets rolling. An easy example is a customer with an older intercom door access system An easy example is a customer with an older intercom door access system. This may have met their needs 10 years ago when it was installed, but the office has grown and perhaps an integrated card access intercom system is a great technology upgrade. Bringing this to the customer will once again show that you are the “subject matter expert” and your customer will be more apt to refer you to their friends and colleagues. Another easy way to find technology upgrades is to dig through your ageing client list and build a list of potential targets that you have not visited lately. If you keep records of what was installed previously, it will make it easier to plan ahead and bring solutions to your next visit, saving your sales staff time and again building confidence with your clients. Preventive Maintenance And Service Agreements One thing that sales teams often miss is the opportunity to add service agreements and preventative maintenance agreements. Even if a customer already has an access control system, they may not have a service provider and may be interested in securing a service agreement. Typically, a service agreement can be written to cover all parts and labor or just labor for an annual feeShowing the value of a service agreement is paramount, adding annual or semi-annual preventative maintenance to your service agreement is one way to add value. Inspecting locking mechanisms, request to exit motions and buttons, door status switches, headend equipment, batteries and power supplies, can save your customer from a costly after-hours service call or the inconvenience of a non-functioning access control system during business hours. Additionally, checking computer hardware and software logs for errors can save a customer from a catastrophic failure. Typically, a service agreement can be written to cover all parts and labor or just labor for an annual fee. It is helpful to come up with a percentage of the install value that makes sense so that your sales team can easily quote a service agreement for your customer. Offering several levels of service also opens the table for negotiations. You can offer an “all parts and labor 24/7” or a “parts and labor M-F 8AM-4PM”, as an example. Offering guaranteed response times can also be a marketing strategy. Critical Area Access Management Checking computer hardware and software logs for errors can save a customer from a catastrophic failureA 24-7 facility that has 200 employees moving in and out of critical areas may be a great potential customer for a high-level service agreement with semi-annual preventative maintenance and a guaranteed 4-hour response time. Where a small office that is only open during standard business hours may be better suited for a labor only M-F with annual preventative maintenance inspection. The point is that a creative, intentional, and focused approach to access control can yield the fruit that brings long-term success to your team. Building a plan and learning from each prospect, sale, and installation will develop a process that brings results. Attending a trade specific expo like ESX will give you the opportunity to meet with manufacturers and other integrators that can help you implement a product offering and strategy for success.
The threat of drones is a growing concern around the perimeter and in the airspace surrounding airports. According to a UK Airprox Board report, the number of times a drone endangered the safety of an aircraft in the UK airspace rose more than a third in 2018 compared to the year before. The highest-profile recent drone incident was at UK’s Gatwick Airport, where a drone sighting last December triggered a three-day shutdown of the UK’s second busiest airport, disrupted the travel plans of 140,000 people and affected 1,000 flights. Unauthorized drone activity And there have been other recent incidents of drone disruptions at airports: At Heathrow Airport in January 2019, flights were temporarily stopped for about an hour ‘as a precautionary measure’ after a drone was reported. The UK Airprox Board recorded 39 dangerously close drone encounters at Heathrow in 2018. In the U.S., flights into Newark Liberty International Airport were disrupted for about 90 minutes in January after a drone sighting. Dubai International Airport, the world’s busiest for international travel, closed its airspace for about 30 minutes in February due to suspected unauthorized drone activity. In March and again in May, air traffic at Frankfurt Airport in Germany was grounded due to drone sightings – for about 30 minutes in the first instance and about an hour in the second. Drone detection systems Security has a role in preventing drone incidents, although pilots often report themSecurity has a role in preventing drone incidents, although pilots often report them. At Gatwick, the initial reports of a drone over the airfield came from airport security officers. After the incident, the UK government rushed through legislation to enlarge the drone exclusion zones around airports to a maximum of 5 km (up from the previous 1 km). In the U.S., the exclusion zone around airports is a radius of about 5 miles, and even more in sensitive areas such as the National Capital Region around Ronald Reagan Washington National Airport, where restrictions are 15 to 30 miles. Airports in the U.S. are allowed to deploy drone detection systems but may not use counterdrone technology (such as shooting down the drones), which is reserved for the Justice Department and Homeland Security. Dedicated new technology “News that drone threats to aircraft are increasing should come as no surprise,” says Simon Barnes, Business Development Manager – Airports Europe for Genetec. “Recent reported incidents are just the tip of the iceberg. As drones become increasingly ubiquitous – both from hobbyists and their growing use in professional arenas – we can expect to see many more incidents.” From speaking to airports across the world, Barnes has learned that two of the most pressing challenges they face are how they secure their perimeters (as intruders become increasingly sophisticated) and identifying ‘Friend from Foe’ as operational needs must be maintained. “When it specifically comes to drone detection, the short-term temptation can be to introduce a dedicated new technology to address this specific threat,” he commented. More comprehensive response We need to work with technology, not against it, in order to ensure public safety and security"“However, the last thing a functioning airport needs is an independent system that isn’t unified with all of the other security measures in place. Only when the data from all of these inputs is visualized in one place can an airport begin to make sense of its environment and enable a fast and efficient response to evolving challenges such as the insider threat and malicious drone activities. We fully expect airports to respond to this changing landscape, to help ensure a more comprehensive response.” Philip Avery, Managing Director of Navtech Radar, adds: “In today's current climate of increased national threats, we need to work fast to keep up with modern risks. However, creating new, complicated laws open to misinterpretation or enforcing a complete ban on privately owned drones seem like Luddite solutions that undermine the potential of innovative technology. We need to work with technology, not against it, in order to ensure public safety and security.” Help mitigate risk Navtech Radar sells the AdvanceGuard system for drone detection. Tavcom Training, part of the Linx International Group, has responded to requests from the security industry for expert training in order to be better prepared for and mitigate against the threat of Unmanned Aerial Systems (better known as drones). The company offers a two-day Drone Detection classroom-based course for £375+VAT. Our drone detection course gives security professionals advice from experts" “The responses to the [recent] airport drone attacks were played out in the spotlight, with much public debate regarding the seeming lack of a pre-defined plan of action to prevent or contain such an incident,” explains Sarah Hayward-Turton, Sales and Marketing Director at the Linx International Group. “Our drone detection course gives security professionals advice from experts in drone technology, to help mitigate risk and implement countermeasures to thwart unauthorized drone activity.” The course will be offered again in November 2019 and in February 2020.
The focus of the global security industry will shift to London this month for IFSEC International, Europe’s ‘integrated’ security event focusing on the latest technologies and the opportunity to learn from the industry’s top leaders and experts. IFSEC will be held from 18-20 June, 2019, at ExCel London, welcoming 27,000 security directors and managers, installers, integrators and distributors. The exhibition at IFSEC may not be as large as previous years, and several big players are conspicuously absent. Even so, there will be plenty of innovation on display, including big exhibitors such as Avigilon, Axis, Dahua, dormakaba, FLIR, Genetec, Hanwha Techwin, HID Global, Hikvision, IDIS, and Uniview. Exhibitions will likely reflect a continuing shift in emphasis away from individual products and toward integrated solutions, including some end-to-end solutions provided by single manufacturers. Also, likely to be abundantly evident at IFSEC will be a trend toward manufacturers who partner together to provide integrated solutions. For example, look for some manufacturers to host other manufacturers at kiosks within their stands. Texecom will explain the value of training and digital services and their impact on the future of the industryValue of security training Emphasis will continue to be on the practical aspects of using technology: Throughout the show floor, designated technicians wearing ‘Show Me How’ badges will provide demonstrations of products and solutions on display at the various stands. Texecom will explain the value of training and digital services and their impact on the future of the industry. The Loss Prevention Certification Board (LPCB) Attack Testing Zone features LPCB’s security experts conducting live attack tests on a range of perimeter and façade security products, as well as safes, security enclosures and padlocks. More than 35 hours of seminar sessions will cover timely topics such as ‘Future Proof your CCTV Networks’, ‘Social Media and Internet Security’ and ‘AI and Machine Learning for Security’. Security topics at the Keynote Arena This year, topics will include video analytics, AI, machine learning, GDPR, Brexit and security in smart citiesThe new program will replicate last year’s successful changes. The Keynote Arena will again be placed at the heart of IFSEC, sponsored by Western Digital. The Keynote Arena will host influential speakers and real-life case studies to inspire attendees. Topical issues will take front and center, from cybersecurity to ethical and legal challenges to extremism. This year, topics will also include video analytics, AI, machine learning, GDPR, Brexit and security in smart cities. The Future of Security Theatre will present CPD-accredited sessions and presentations that share a vision of the industry’s future and answer burning questions about critical topics, technologies and issues. Education partner Tavcom will present the program of education dedicated to the ideas, products and innovations driving the industry’s development. The Converged Security Theatre will highlight new approaches that combine cyber and physical defences to tackle dangerous security threats. Included will be real-time technical solutions enhanced by artificial intelligence, powered by Vidsys and partners. Participation by government organizations The Government Pavilion will feature representatives from government bodies such as JSaRC, DIT, and DSOFor the third consecutive year, The Government Pavilion will feature representatives from government bodies such as JSaRC (Home Office & Counter Terror Unit), the Department of International Trade (DIT), and the Defense & Security Organization (DSO). New this year will be participation by the British Transport Police. IFSEC 2019 will again present a snapshot of how manufacturers from across video, access control and intrusion detection are continuing to innovate and collaborate to stay competitive in the challenging market. Innovations first unveiled in the spring at the ISC West 2019 show in the United States will be promoted anew for the European and global markets. IFSEC will be co-locating with FIREX International, a dedicated fire safety event that attracts 18,000 fire prevention and protection professionals; the FACILITIES Show highlighting building management and workplace technologies; and the Safety & Health Expo, dedicated to innovative health and safety products. IFSEC attendees can access the Smart Buildings Expo, the Workplace Wellbeing Show, and the Sprinkler & Suppression Presentation Area within the co-located events.
Facial recognition has seen huge breakthroughs since the U.S. National Institute of Standards and Technology (NIST) first began testing in 2010. Accuracy has seen massive gains, especially from 2013-2018. In the 2018 test, the most accurate algorithm was 20 times more accurate than the 2013 equivalent. Essentially, 95 percent of the matches that failed in 2013 now yield correct results. Compare that to 2010-2013, when the most accurate algorithm reduced its error rate by 30 percent. This reduction in error rates since 2013 is due to wholesale replacement of the old algorithms with new ones based on deep convolutional neural networks — completely revolutionizing the technology. Optimal recognition results SAFR says it delivers optimal recognition results with 99.86 percent accuracy in under 100 milliseconds One entrant in the newly energized market is RealNetworks, whose SAFR for Security is an AI-based facial recognition solution for live video that integrates video management system (VMS) solutions. With 24/7 monitoring, SAFR detects and matches millions of faces accurately in real time, enabling teams to manage a watchlist across any number of video feeds. SAFR says it delivers optimal recognition results with 99.86 percent accuracy in under 100 milliseconds, even in real-world conditions where faces are in motion, at different angles, under poor lighting, or partially obscured. SAFR builds on RealNetworks’ 23-year history in video technologies. Launched in July 2018, SAFR — secure, accurate facial recognition — is enabling new applications for security, convenience, and analytics. Create security responses “We seek to be the world’s most trusted facial recognition platform and are delighted to partner with customers in the security industry and elsewhere to shape a more secure, convenient future worldwide,” says Dan Grimm, Vice President of Computer Vision and General Manager of SAFR at RealNetworks. “Security professionals are asked to keep us safe 24/7, monitoring a burgeoning number of cameras, and we help make them more effective.” SAFR targets facial recognition for live video, identifying camera-unaware faces moving in real-world conditions. In the April 2019 NIST results, SAFR tested as the fastest and most compact solution among algorithms with less than 0.022 False Non-Match Rate — 62 percent faster than the average speed, according to the company. SAFR now provides capabilities such as live video overlays alerting security professionals to events in real time, automatic bookmarks with rich metadata for investigative work, and alerts that can be customized to create security responses. SAFR uses one-sixth the compute power of competing facial recognition solutions Facial recognition algorithms Five years ago, facial recognition algorithms would struggle to match forward-facing people from still images, let alone camera-unaware moving faces from live video with variations in rotation and tilt. SAFR says they have achieved a balance of accuracy and performance for live video. A contributor to this accuracy is consistency across a range of skin tones. The algorithm was trained on a highly diverse global set of over 10 million non-simulated real-world faces. SAFR was optimized for speed and can sample a face multiple times during the same period of time as other algorithms, subsequently increasing its accuracy. SAFR achieves the performance through edge processing. Distributed architecture enables efficient bandwidth consumption, reducing the roundtrip latency of facial recognition speed to under 100 milliseconds. The savings lower total cost of ownership (TCO): SAFR uses one-sixth the compute power of competing facial recognition solutions, equating to $500,000 or so in savings on a 250-camera deployment. Integrated experience SAFR also uses off-the-shelf hardware and is optimized to leverage inexpensive GPUs SAFR also uses off-the-shelf hardware and is optimized to leverage inexpensive GPUs. SAFR can be deployed on premises or in the cloud, and supports Windows, Linux, macOS, iOS, and Android. When SAFR is paired with a VMS, such as Milestone XProtect or Genetec Security Center, the integrated experience includes 24/7 monitoring to detect and match faces in real-time. Features include live video overlays within the VMS to identify strangers, threats, concerns, unrecognized persons, VIPs, employees, or other tagged individuals in live video. Real-time alerts can be customized for when persons of interest appear on a video camera feed. Additionally, automatic bookmarks with rich metadata make for easier investigative review of security footage. Facial recognition technology is increasingly in demand to improve safety across various industry verticals. Better customer experience Large enterprises with high-visitor flows and heightened security — such as transportation hubs, stadiums, universities, and hospitals — need to know in real time when persons of interest or those on watchlists appear on camera. Sports stadiums could apply facial recognition to deny entry to banned patrons, locate lost children, or recognize VIPs to deliver a better customer experience. Hospitals need access control to restricted areas and pharmaceutical storage closets Hospitals need access control to restricted areas and pharmaceutical storage closets. Airports and transit centers value traffic flows, demographic composition, and dwell times to help improve scheduling. SAFR for Security is available worldwide, and the company partners with VMS providers such as Milestone, Genetec, Digifort, and IPConfigure by Paliton Networks. They are actively working to support additional VMS solutions and have sales teams located in major metropolitan cities around the world. Security professionals “The job of the security professional is critical in today’s world,” says Grimm. “SAFR for Security helps mitigate the challenges of the important work security professionals do to keep us all safe.” In designing and developing SAFR, RealNetworks considered diversity and the uniqueness of each person; Grimm says their massive global training data set is a competitive advantage. SAFR is designed with privacy in mind. All facial images and signatures are AES-256 encrypted in transit or at rest. “SAFR is powerful enterprise-grade software that is continuously improving through innovation and many years of expertise,” says Grimm.
Wintec (The Waikato Institute of Technology), established in 1924 is a major New Zealand Government-funded tertiary institution, which has three Hamilton campuses; a city site overlooking the central business district, Avalon campus on the northern outskirts of the city, and a horticultural campus at Hamilton Gardens. In addition, it has regional operations at Te Kuiti and Thames and also an office in Beijing. The Avalon campus, a ten-minute drive from the city, is home to specialist trades training facilities, a state-of the-art sport and exercise complex and custom designed facilities for the School of International Tourism, Hospitality and Events. The third Hamilton campus, the Horticultural Education Centre, is situated amidst the 58 hectares of Hamilton Gardens. On-Line distance education Wintec’s programs and qualifications are nationally and internationally recognized Wintec is one of the largest institutes of technology in New Zealand, and has more than 35,000 full-time and part-time students, more than 500 full and part time staff and eleven schools within its academic faculty. International enrolments exceed 1000 from 47 countries. A range of student services provide its domestic and international students with a high level of support so they enjoy a positive, safe and secure study experience. Wintec’s programs and qualifications are nationally and internationally recognized and its degrees have equal status to those from universities. The degree programs include Media Arts, Midwifery, Nursing, Occupational Therapy, Early Childhood Education, Business Studies, Engineering, Technology, Information Technology, and Sport and Exercise Science and a wide range of full and part time courses for those already in the workforce. Wintec is also recognized nationally in the delivery of on-line distance education for those unable to attend regular classes for reasons of geographical access or other constraints. Electronically controlled doors Wintec strives for a balance of unobtrusive yet robust control of site activity, essential for maintaining an open campus environment. Shane Goodall, Security Manager at Wintec, describes the approach to security as highly proactive and collaborative: “by focusing on preventing issues arising, we now have a minimal policing role and the crime resolution rate is high”. This environment is underpinned by Gallagher’s security system, a core access control, intruder alarms and integration platform. Wintec first installed the Gallagher system (formerly Cardax FT) in 1999 and has since migrated this legacy system to Gallagher’s latest security technology platform. Security for the entire organization, including satellite sites, is managed and monitored centrally from Wintec’s single Gallagher security system. Since initial installation, Wintec’s Gallagher access control system has grown from 7 to 240 electronically controlled doors in 2009, with another 40 planned - testimony to the scalability and flexibility of the system. Network friendly system communications The organization first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras Wintec has integrated its imaging system to the Gallagher system delivering a visual record which can be matched to the audit trail of events in Gallagher Command Centre software. The organization first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras (both analog and IP). Another compelling aspect of the system for Wintec is the scalability and TCP/IP network friendly system communications. As well as monitoring and controlling staff and student access, equipment including computers, TVs, printers, audio visual resources at Wintec are also monitored through the Gallagher system. The ‘Gallagher Hub’, a new computer laboratory offering comprehensive IT resources is open 24 hours. The Hub contains 125 workstations, and there are plans to extend that number. Active monitoring of equipment though the Gallagher system has significantly reduced theft. Students and staff have scheduled access to shared IT resources, classrooms and lecture theatres. Manage cardholder data ‘Cardholder Import’, an XML Interface, supports the importation of cardholder data including course enrolments from their student record system to Gallagher Command Centre. Shane comments, “Student card issuing is an automated process which is enrollment-driven – a student’s access privileges are assigned according to their enrolled courses.” “To implement this, we defined a rules-based allocation of access groups in the Gallagher system using the XML interface. The interface is ‘live’ so that changes in the student enrolments database are immediately reflected in the Gallagher system. The student’s updated access privileges come into effect without delay.” Staff that interact directly with students are now empowered to manage cardholder data enabling the security team to focus on security. Students and staff utilize Mifare SmartCard functionality extensively, embracing them as an integral multiapplication tool in their modern educational environment – SmartCards are used to issue resources from the library and as pre-stored value cards enabling prepaid printing and photocopying. In the near future they will also be used in Wintec’s Pay and Display car-park and potentially as passes onto city council buses. Electronic access control At Wintec, security is not viewed as a discrete functional activity relegated to security staff only Stewart Brougham, Director of Internationalisation at Wintec, says students have given very positive feedback about their ID cards. In particular, the ability to verify the identity of staff members from their ID access cards provides peace of mind for students. The end result is a people-friendly campus. Future enhancements of Wintec’s security may include the utilization of the CommCard solution from Gallagher to manage and monitor access to student accommodation. CommCard is a unique high level integration between the Gallagher Command Centre software and Salto off-line readers, delivering offline, non-monitored electronic access control for lower security doors. An overriding philosophy of collaboration has seen Wintec take a lateral approach to security, the value of which many organizations have yet to realize. At Wintec, security is not viewed as a discrete functional activity relegated to security staff only. The ongoing management of security is a joint effort between the security services team and the information services team. Increasing operational security The security services team manages the Gallagher system while IT looks after back end functions such as installation on the network and backup. Wintec has leveraged the convergence of security (access control) and other operational business functions recognizing the tremendous potential for reducing risk and increasing operational security, safety, performance and efficiency. Looking beyond simply controlling and monitoring who goes where and when on site, Wintec is harnessing the reporting capabilities of Gallagher Command Centre to meet regulatory requirements. The Gallagher system enables the institution to report on actual space utilization (not just space booking). Decisions are made for best use, and also to substantiate funding, based on these reports. “The key to space utilization reporting are the frequency of reporting and the integrity and reliability of information,” states Stewart Brougham. It’s a national issue for educational institutes in New Zealand. Extending external partnerships “For Wintec, reporting is about ensuring compliance with regulatory requirements and is also a staff time management issue – reducing the administration load on lecturers, who would otherwise have to track student attendance manually.” Brian Fleming, Director of Gallagher Channel Partner, Concord Technologies, sites this lateral application of a security system as key to maximizing the value of Gallagher to Wintec. Wintec has a strong relationship with Gallagher in the ongoing development of its technologies This collaborative philosophy extends to proactive external partnerships with their Gallagher Channel Partner, Concord Technologies, for the installation and maintenance of the Gallagher system, and with system designer and manufacturer, Gallagher. Having signed an agreement to continue in the capacity of a Gallagher field test site, Wintec has a strong relationship with Gallagher in the ongoing development of its technologies. Wintec’s success, in the last 5 years, as a test site reflects the competence of both its IT and security staff and the institute’s commitment to edge student services. Minimal training has been required. Software maintenance agreement There is open communication and information sharing between all internal and external parties involved, which means any issues that arise can be quickly addressed. Wintec has committed to a site maintenance plan with their security partner, Concord Technologies. The plan incorporates both software and hardware maintenance to ensure the system is maintained on the latest operating platforms within a known cost structure. A Software Maintenance Agreement also ensures enhanced ongoing system performance and reliability of the Gallagher system. Acknowledgements Gallagher would like to acknowledge the support of Wintec and security partner, Concord, with the development of this in-site study. Gallagher would also like to particularly acknowledge and thank Shane Goodall for the pivotal role he plays in championing the collaboration of these parties and for his outstanding support of the Northern Region Cardax User Group (NZ) in the capacity of Chairman of the group.
AlertEnterprise Inc., the physical-logical security convergence software company, announced that its Airport Guardian software has been selected by Los Angeles World Airports (LAWA) as the new Identity Management and Credentialing System (IMCS) at Los Angeles International Airport (LAX). Airport Guardian cyber-physical security software will be deployed to deliver a new level of converged security, identity and access intelligence, and enhanced customer experience across IT, physical and OT systems. “At LAWA, we work hard to provide a high level of safety, security, and service for our customers, communities, and stakeholders,” said Aura Moore, Deputy Executive Director - CIO of LAX. “We’ve selected AlertEnterprise software as our new Identity Management and Credentialing System for its integrated, configurable, and futureproof design. This new system will enable us to improve security, enhance customer experience, minimize risk, and proactively enforce compliance for many years to come.” Ensuring real-Time compliance With Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle processWith Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle process, from application to badge printing, and access provisioning. By automating core processes with role-based workflow and active policy enforcement, the airport can ensure compliance in real-time, which helps to eliminate costly auditing efforts. The deployment of Airport Guardian software will include a secure, web-based portal that will enable LAX personnel to manage employees, vendors, and visitors across their enterprise landscape. Applicants and Authorized Signatories will be able to start, save, and submit applications, including requesting access to critical areas that require additional approval. Streamline application processes With built-in schedule management, Airport Guardian software will help the LAWA Badge Office streamline application processes and enhance customer experience, including reduced wait times, and application status visibility to applicants and authorized signatories. The aviation content pack features DACS, STA, CHRC, Rap Back, and LMS integrations as part of the Airport Guardian software Airport Guardian software includes an aviation specific content pack comprised of Tenant Management, Incident Management, Asset Governance, built-in airport compliance, industry reporting, badge auditing, and process automation best practices. The aviation content pack features DACS, STA, CHRC, Rap Back, and Learning Management Systems (LMS) integrations as part of the Airport Guardian software. Airport Security Awareness training The Airport Guardian software’s powerful LMS integration feature is designed to assist LAX administration teams in tracking and enforcing mandatory training for personnel including active shooter, Airside Vehicle Operating Permit, and Airport Security Awareness training. “LAX is one of world’s premier and busiest airports, and we are thrilled that they have selected AlertEnterprise as part of their security modernization and digital transformation,” said Ruby Deol, AlertEnterprise Chief Operating Officer. “Our game-changing approach of converged cyber-physical security is helping to make airports and critical infrastructure around the world more secure while creating a positive workforce and customer experience.”
A supplier of global technology services, Bosch chose to partner with Gallagher and KW Corporation to help streamline its North American security operations. Operational efficiency Bosch required a comprehensive yet flexible security solution that could be tailored to solve their specific requirements and challenges. Presently 22 Bosch locations are on the Gallagher platform with a cardholder database of approximately 6,000. A key area of focus for Bosch was improving operational efficiency. Command Center, Gallagher’s powerful access control solution, offered Bosch a range of reporting functions to help streamline operations. Manager of Bosch’s corporate Security, Frederick Fung, says “The user friendliness of Command Center and the ability to automate reporting means our operations now run more smoothly. Administration time has been reduced, creating significant cost savings.” Having the ability to pick up the phone and call technical support is critical to securing our sites"CenrCentralized System Bosch selected Gallagher as the solution that could best meet its needs, including a centralised system to secure multiple sites. “Having the ability to pick up the phone and call technical support is critical to securing our sites,” explains Fung. “Many of our security staff have multiple responsibilities, so the Gallagher and KW Corporation services are invaluable.” Gallagher also offers customers the same training courses that it conducts for certified channel partners, providing staff with the capability to be first responders and giving them the confidence to handle certain security issues themselves. Command Centre Like many businesses, theft of physical and intellectual property is a big concern. With the support of Gallagher and KW Corporation, Command Center manages access control, Bosch surveillance, and intrusion systems. Selecting Gallagher provided Bosch with: Video management system integration (BVMS), for safety precautions and oversight CCTV integration, image and video event audit trail Peace of mind through the use of the latest continually evolving software technologies and cyber security counter measures, eliminating the fear of hacking and site down-time Integrated intrusion detection system allowing full situational awareness Flexible and scalable solutions Fung explains, “The key differentiator for Gallagher is the company’s unmatched support, system user-friendliness, and cost savings in both short and long-term.” Gallagher solutions are flexible and scalable, creating the potential for future growth across Bosch locations. “Integration with Gallagher Command Center has had a positive impact across our sites, improving safety, security, and operational efficiencies,” says Fung. “Gallagher supports us in providing a safe and secure working environment, improving the quality of life for our associates and visitors.”
The high-performance Predator Ultra HD PTZ video surveillance camera from UK CCTV manufacturer, 360 Vision Technology, has entered service at the National Coastwatch Institution’s (NCI) Felixstowe lookout station, to help protect lives along the coastline of the River Deben estuary. Felixstowe Coastwatch is a charity funded, volunteer-based organization with over 50 highly trained volunteers available to man lookout shifts. It’s also part of the NCI, a voluntary organization established in 1994 to restore a visual watch along UK shores, after many small Coastguard stations had been closed. Maritime navigation Felixstowe Coastwatch took over operations at the Lookout in April 1996 Under Felixstowe Coastwatch’s territory is the Deben estuary, whose treacherous shifting shingle banks and bar can present quite a challenge for maritime navigation, as Ian Clarke of Felixstowe Coastwatch explains: “Half of all call outs from the RNLI Harwich Lifeboat Station during 2016/17 were to attend incidents in this area, so it was clear that additional observation of the area would be beneficial and help to make it safer.” Felixstowe Coastwatch’s Lookout is built on top of Martello Tower ‘P’, one of the famous ‘Martello Towers’, built in the early 1800s as a defense against a possible invasion by Napoleon. The first lookout was originally built by HM Coastguard (replaced in 1979 by the current structure), who operated the Lookout until 1994. Felixstowe Coastwatch took over operations at the Lookout in April 1996. Experiencing CCTV cameras “Originally, the first idea to tackle the maritime issues at the River Deben estuary was to build an additional lookout tower,” says Ian. “That would have been a prohibitively costly exercise for a charity-based organization. However, after a visit to the NCI Station at Portland Bill, I was inspired by the use of CCTV there and interested to establish if video surveillance could be deployed to monitor the remote Deben estuary from our existing lookout station.” “The first task was to experience CCTV cameras in action, so we visited the Port of Felixstowe, the Felixstowe Town CCTV system and the Great Yarmouth Port Authority, where we saw the 360 Vision Predator in action. Impressed by the quality of its images, I contacted 360 Vision Technology for a demonstration, at which we were able to record video from the proposed location of the camera mast.” Comprehensive business case 360 Vision Technology had just launched their Predator equipped with a 40x optical zoom" “After the demonstration of the camera’s capability, I was able to prepare a detailed report to our trustees, setting out a comprehensive business case as to why a CCTV camera would offer the best solution to the issues we were facing at the mouth of the River Deben. I was able to use the recorded footage of the demonstration to produce a video highlighting the impressive capability of the imaging technology.” From Ian’s report, approval of the project was granted and the 360 Vision Predator Ultra HD was installed by STC Solutions Ltd, after funds were raised from council-allocated budget and fundraising events organized by Felixstowe Coastwatch volunteers. “When we placed the order, 360 Vision Technology had just launched their Predator equipped with a 40x optical zoom,” Ian continues. Wireless transmission solution “This was an important factor for us, as the entrance to the River Deben is expansive, and identifying vessels and individuals there would be greatly assisted by the optical zoom of the 360 Vision Predator camera.” With no line of sight from the camera to the lookout tower, an innovative wireless transmission solution was employed, using a belfry tower at a midway point in Felixstowe, where the signal is relayed to enable control and recording of the high definition images back at the lookout station. “Now operators can view superb live images of the River Deben, to confirm the identity, position and situation of vessels in the mouth of the river and if necessary, contact HM Coastguard if we observe any problems,” Ian explains. Seamless ONVIF integration Thanks to the broad integration capability of 360 Vision’s Predator Ultra HD, all surveillance video is archived for retrospective investigation, and controlled via a QVIS Viper NVR recorder. In addition, seamless ONVIF integration into Cambridge Pixel’s ‘RadarWatch’, a flexible client display application for radar display and target tracking, allows Felixstowe Coastwatch’s operators to set up virtual tripwire lines across dangerous areas of the river and shallow waters close to the main shipping channel. The trip alarms instantly alert operators and provide immediate verification of a vessel’s precise location Once crossed by a vessel, the trip alarms instantly alert operators and provide immediate verification of a vessel’s precise location, along with high-definition visual verification from the Predator camera. Also displayed as an overlay on screen, via the Predator Ultra camera and Cambridge Pixel technology integration, is Automatic Identification System (AIS) ship transponder information for each vessel, including a compass bearing supplied by the Predator camera’s head, which indicates which way the camera is pointing. Innovative installation “This means we can instantly identify and position any specific vessel we’re seeing with the camera,” says Ian. “We can also view the banks of the river and its beaches, to ensure that no members of the public are in danger.” Taking advantage of 360 Vision Technology’s any color and any finish design offer, the Predator Ultra camera was supplied in a Marine Grade white paint finish, and along with its powerful 40x zoom lens, is equipped with a ½” Ultra camera module to ensure maximum imaging performance, even in low-light conditions. This innovative installation has been so successful that Felixstowe Coastwatch are currently looking at other areas of the coastline where high-definition 360 Vision Predator Ultra HD cameras could assist with their daily operations, to protect the public and maritime traffic.
With a large campus comprising historic and modern buildings and significant research facilities and equipment, the University of Otago has assets in excess of $1.4 billion (NZD). In 2006, an internal security review of campus facilities identified that a number of critical areas – including laboratories where medical research is conducted on animals and human cadavers – could attain an increased level of security and achieve greater cost efficiency through the installation of Gallagher systems. A key priority of the security upgrade was to replace the traditional lock and key system in place in facilities across campus with Gallagher’s electronic access control solution. By moving to an entirely electronic system, the University has mitigated the risks associated with lost keys and unauthorized access. Lost and misplaced cards are reported and immediately deactivated ensuring complete control is maintained over facility access. Comprehensive alarm monitoring The team at the University of Otago needed an auditable system, capable of identifying access by people, place, and timeThe electronic system also allows for comprehensive alarm monitoring per door and per freezer, ensuring campus security is immediately notified if a door or freezer has been left open. Gallagher’s Mobile Client, available with the Command Centre v7.30 security management platform, means these alarm notifications can be communicated directly to security personnel’s Apple iPhone devices providing valuable information in real-time, to those outside of the control room. More than simply managing the access permissions across campus, the team at the University of Otago needed an auditable system, capable of identifying access by people, place, and time. Gallagher’s Command Centre application provides this high-level of traceability and enables the University to quickly and easily extract the exact information required both for internal use and for the regulatory audits required of research facilities. Identifying who accessed which areas “Due to the nature and value of our assets, it’s critical not just to control who has access to facilities but to be able to identify exactly when areas were accessed and to know who was there,” said Deputy Proctor at the University of Otago, Andrew Ferguson. Key industry challenges Eliminate the security threat that comes with lost keys Enhance the level of security for critical areas including Medical Research laboratories Procure a solution capable of producing comprehensive audit trails Introduce a secure, automated facilities management system Gallagher security products installed Command Centre Electronic card readers Syllabus Plus integration Syllabus Plus integration Syllabus Plus enables automation in the scheduling and booking of resources and equipment Founded in 1869, the University of Otago is New Zealand’s oldest university. Ranked in the top 200 universities worldwide, the University of Otago is New Zealand’s primary medical tertiary institute and is considered the top research university in New Zealand. The Gallagher system installed at the University of Otago includes a Syllabus Plus integration. Syllabus Plus enables automation in the scheduling and booking of resources and equipment through Command Centre. The University of Otago team were quick to see value in the opportunity to synchronize their access control system with class time-tables, and subsequently manage room resources by automatically unlocking doors. Easily search and book resources A key benefit for the University was a move away from the manual process of entering room bookings into Command Centre. In addition to removing the labor associated with this manual process, the university also found a reduction in the number of booking inaccuracies caused when people changed their plans, as staff can now quickly and independently reschedule their resource and room bookings if their requirements change. “Smart scheduling gives authorized users in our wider team the ability to quickly and easily search and book resources,” said Ferguson. “It’s a genuine time-saver for us and ensures our facilities are managed efficiently.” The university has implemented an ongoing software maintenance agreement with Gallagher To ensure the University of Otago’s security system remains at the forefront of technology, the university has implemented an ongoing software maintenance agreement with Gallagher to ensure they receive the latest system developments as they are released. “We would never go without software maintenance, it’s imperative that our high-end security be the best it can possibly be,” said Ferguson. Training for system operators In addition to ensuring their security products and systems are up-to-date, the University of Otago also ensures their system operators undergo regular training. According to Ferguson, “We arrange annual training with Gallagher for our Campus Watch security team. The training teaches the team valuable tips and tricks on how to utilize the system to its fullest.” During the years since the initial installation of Gallagher security systems, the University of Otago has experienced significant savings associated with not needing to re-key facilities or replace locks when traditional keys have been lost or not returned – maintenance that the University estimates used to cost tens of thousands of dollars each year.
Surveillance solutions business Synectics develops and delivers a solution to help enhance safety and security monitoring at Nottingham Trent University. With more than 28,000 students and 3,100 staff to protect, surveillance footage at Nottingham Trent University (NTU) is captured by over 1,300 cameras covering the estate of 75 buildings. Each of the university’s three main campuses has a 24/7 control room and its own security team, ensuring that safety measures enable free movement while protecting the community from both external and internal threats. Integrated surveillance solution Synectics deployed a tailored solution based around its Synergy 3 command A progressive development plan, coupled with the need to optimize legacy technology, meant the university required an integrated surveillance solution that would enable teams based at each control room to monitor and manage footage from both IP and analog cameras, supporting a gradual transition to digital solutions and full-IP ambitions. In one of the UK’s first cloud-based surveillance contracts, and in collaboration with integrator PFS, Synectics deployed a tailored solution based around its Synergy 3 command and control platform to support NTU’s long-term objectives. Interactive camera map Mark Stacey, Security Systems Operational Manager, NTU, said: “Moving the university onto a sophisticated surveillance monitoring platform has significantly improved the provision of student security, saving our team vital minutes in the event of emergencies.” “As well as supporting both analog and IP inputs, where many solutions on the market do not, Synectics’ Synergy 3 offers impressive functionality and is easy to use. The ability to import an interactive camera map means we can now bring up footage in just seconds, where operators previously had to spend time manually correlating sensor triggers to the relevant cameras – an enhancement that keeps our students safe in real time.” Cloud-Based system “Synectics even created a new feature at our request, which enables us to circle an area of the on-screen map and immediately view up to nine local cameras in that zone. Furthermore, opting for a cloud-based system means we don’t have to look after a physical server, freeing up space and our resources.” The system will help us in our mission to provide an ever-safer environment for our students" “Throughout the process, Synectics has gone the distance to deliver, as highlighted by the tailored training sessions provided for the team and its commitment to support us throughout the life of the system. We’re delighted with the results and sure the system will help us in our mission to provide an ever-safer environment for our students.” Future-Proof solutions Martin Bonfield, Sales Manager at Synectics, commented: “We passionately believe that command and control systems should be flexible enough to allow for the evolution of customer needs. Only then can you provide seamless, future-proof solutions that improve safety both now and in the long term.” “Working closely with the team at NTU to understand their needs, the Synergy 3 platform has been designed to ensure they have an intuitive system that saves staff-hours and significantly improves incident response times. Nottingham Trent University is nationally recognized, having received the University of the Year award three years in a row. I’m delighted that we’ve provided them with this leading-edge solution, along with support, and ongoing training, to help safeguard their students, staff, and premises.”
Round table discussion
People are an essential component of any physical security system. Automation hasn’t taken over completely yet! But how has innovation changed the skillsets security operators need to operate systems effectively? The two elements – technology and manpower – must operate seamlessly and hand-in-glove to ensure that modern systems live up to their full potential. We asked this week’s Expert Panel Roundtable: How does technology innovation in security systems impact the skillsets needed by security operators and officers?
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?
What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new generation” of employees and managers entering the physical security marketplace, and what will be the impact?