Genetec Inc., a renowned provider of unified systems for enhanced security, operations and intelligence, has announced a new series of expert webinars designed of help end users and system integrators to navigate these testing times. The sessions outline ways customers from various industries are repurposing their existing physical security systems to solve specific pandemic related issues. In addition, they cover ways Genetec is evolving its solutions to address critical new requirements. The...
PSA, the consortium of professional systems integrators, announces the addition of the STEPS program to its network to assist in bringing people back to work during the COVID-19 Pandemic. STEPS, powered by bSMART® Entry Assessment, produces a straightforward plan that can be operationally effective in two to 30 days. Mitigating business liability “COVID-19 halted business as we know it earlier this year and many integrators are struggling to get their teams back to work as well as s...
PSA, the consortium of professional systems integrators, announces the addition of Tyco Cloud to its Managed Security Service Provider Program (MSSP). Tyco Cloud is a cloud-based physical security management suite from Johnson Controls developed for video surveillance, access control, intelligence, and integration services on an open and modern micro services architecture. “Tyco Cloud has more than 20 years of experience providing cloud-based security services,” said Tim Brooks, PSA...
ISC West 2020, scheduled to take place from October 5th to October 8th 2020 in Las Vegas, Nevada, has been canceled due to industry and market circumstances. While the organizers cannot convene in person in 2020, Reed Exhibitions, along with Premier Sponsor, SIA (Security Industry Association), will transform ISC West 2020 into an all-virtual event that has been scheduled for October 5th to October 7th, 2020 to serve the security and public safety community. ISC West 2020 event canceled During...
Paxton Access is introducing free customized learning course, new products and a brand-new guide to assist installers in helping their customers ensure their buildings are COVID-secure. The initiative has been designed in line with the CDC and OSHA best practices and recommendations. In a new, 45-minute webinar, Paxton will show installers how to match their security offering with the ‘practical considerations of how to operate safely in the workplace’. A globally renowned manufactu...
ASIS International, the globally renowned association for security management professionals, has announced its decision to move Global Security Exchange (GSX) 2020 to a fully virtual experience, titled Global Security Exchange Plus (GSX+), which includes more than 80 industry renowned education sessions, a robust exhibition marketplace, and unique peer-to-peer networking opportunities. Global Security Exchange Plus Following months of careful evaluation of the risks associated with convening a...
The Security Industry Association (SIA) announces the details for AcceleRISE 2020 – a virtual conference created by SIA’s RISE community for young professionals in the security industry – taking place July 27-31. AcceleRISE is an essential experience designed to help tomorrow’s security leaders get a leg up in their career development and industry knowledge and connect with other rising stars in the industry. Young security talent “I could not be more excited about the digital transformation of this year’s AcceleRISE event,” said Matt Feenan, SIA RISE chair. “Our RISE committee has truly outdone themselves in designing an agenda that is relevant, engaging and valuable to young professionals and their career development. The virtual format will also help us connect with a lot of new faces since it offers flexibility to those who can’t easily travel to a conference in person.” AcceleRISE is designed to ignite new thinking, strengthen leadership and sharpen business acumen in young security talent. The 2020 virtual conference will offer more than 13 hours of high-impact content and insights from industry leaders delivered straight to attendees’ laptops. Providing technology education SIA RISE is a community that fosters the careers of young professionals in the security industry Sessions will address critical and timely topics like the importance of corporate culture and social responsibility, share guidance on maximizing one's calling to a career in the security industry and provide technology education from the basics (like security 101) to more advanced sessions highlighting disruptive technologies, innovation and automation in the security industry. Additionally, AcceleRISE 2020 attendees will enjoy fun ‘Network & Chill’ activities and a trivia night as part of the virtual conference. SIA RISE is a community that fosters the careers of young professionals in the security industry. In addition to hosting AcceleRISE, the SIA RISE initiative offers fun networking events for young professionals during top trade shows, career growth webinars and trade show education tracks and scholarships for education and professional development. RISE is available to all employees at SIA member companies who are young professionals under 40 or have been in the security industry for less than two years.
DMP is happy to announce the addition of Collin Brady to the West sales team. With his home base in San Diego, Collin is strategically placed to serve and support the DMP-authorized dealers in Southern California as their new Dealer Development Manager (DDM). This territory includes San Diego, Orange and Riverside counties. Video surveillance solutions Collin's career in the security industry has been distinguished by his high performance and tenacity. In his most recent position, he consistently exceeded his goals while selling complex intrusion, access control and video surveillance solutions to key government and defense accounts on the West Coast. Anticipating his new career at DMP, Collin says, “I am very excited to join the team. DMP is a company that genuinely cares about their mission and values, and my personal values are well aligned with those of DMP. I enjoy that DMP is nimble and understands the importance of consistent innovation. I am looking forward to representing DMP by working hard to service and grow existing dealers, while keeping a focus on driving new business in my territory.”
Creative Realities, Inc., a renowned provider of digital marketing solutions, announced a reseller program to support broader distribution of its Thermal Mirror solution. CRI moved quickly to anticipate and meet the growing need for thermal screening solutions as businesses resume normal operations following the COVID-19 shutdown. Since introducing its Thermal Mirror solution several weeks ago, CRI has expanded its partner program to make its thermal screening solution more broadly available. The reseller program unveiled is the latest addition to its Thermal Mirror partner program. thermal screening solution "At Aspire, we are committed to providing our customers with reliable and proven technology solutions that enable business continuity in the face of challenges brought on by COVID-19," said Lorraine Azzinaro, Chief Operating Officer, Aspire Technology Partners, a charter member of CRI's new reseller program."CRI's Thermal Mirror is a best-of-breed, Cloud-connected thermal screening solution that is the perfect addition to our portfolio, and precisely the sort of solution our customers are asking for." The market for thermal screening products is becoming more crowded by the day, and it often falls on resellers to make sense of the market for customers and to lead them to smart purchasing decisions. CRI's new reseller program provides its reseller partners with key assets such as training, support, and sales & marketing collateral – all the necessary tools to help them explain to their customers how and why it is essential to include thermal screening in their return-to-work plans. Cisco Destination Partner Aspire is well-connected across a wide swath of industries, particularly within the education market" Following a thorough vetting process, CRI-authorized resellers are extended special channel pricing and retain the ability to bill customers directly. "Establishing our new reseller program is an important step forward to make Thermal Mirror more broadly available, and we're thrilled to welcome Aspire as a charter member," said Rick Mills, CRI's CEO. "Aspire is well-connected across a wide swath of industries, particularly within the education market. As a Cisco Destination Partner for K-12 and Higher Education, the company will be instrumental in helping educational institutions navigate the complicated process of returning students and faculty to campus in the safest way possible." AI-enabled software platform CRI's Thermal Mirror does far more than simply provide an accurate, hands-free temperature screening for people as they enter a place of business. The solution's advanced reporting capabilities are highly customizable to suit specific needs of each business customer, thanks to its centralized, AI-enabled software platform that supports virtually all workflows and requirements, and scales easily for enterprise deployment. CRI hosts webinars at 3pm Eastern each Tuesday and Thursday to educate businesses about the importance of thermal monitoring in the workplace. Register for an upcoming webinar, or download archived webinars, video tutorials and additional assets to learn how Thermal Mirror helps maintain a safe and healthy workplace.
Tavcom Training, a part of Linx International Group, the world’s renowned provider of accredited security systems training courses, has announced that its popular distance learning course, CCTV over IP Networking has been awarded a BTEC Level 3 accreditation by Pearson. CCTV over IP Networking course The CCTV over IP Networking course is suitable for individuals with little or no prior knowledge of IP networks, and provides the information required to be able to install, repair and maintain a wide array of electronic security systems, such as CCTV, access control, intruder alarms, and fire alarm detection systems. Delivered through Tavcom Training’s bespoke online learning platform, the course can be committed to at the learners’ own pace with the backing of their own support tutor and comes with formal CPD points upon completion. With several accredited distance learning courses already under its belt, the business is thrilled with the latest expansion of its accredited portfolio. BTEC Level 3 accreditation attained Andrew Saywell, Business Development Manager for Tavcom Training stated, “Tavcom Training is committed to supporting professionals. When it comes to progressing your security career, we’re seeing accreditation is becoming more and more necessary and have been taking steps to make that even more achievable for people.” Andrew adds, “The BTEC Level 3 accreditation of our CCTV over IP Networking course is a key stepping stone in reaching that goal, one that also reflects our learners’ needs for professional recognition and integrity in the technical security field.” Option of non-accredited learning route We want our learners to be in control of their learning journey and professional development" In keeping with the belief that learners should be able to govern their own learning path, professionals undertaking the CCTV over IP Networking course will have the opportunity to opt for the non-accredited route if they so choose. Andrew further stated, “Accessibility remains the key for us. We want our learners to be in control of their learning journey and professional development. To reflect this, learners will still have the option to follow the non-accredited route on this course and achieve a Tavcom Training Certificate as an alternative, a recognition that carries weight alone.” Multiple learning options available As if the option of accreditation wasn’t enough, all of Tavcom Training’s online courses are now 25% off until the 30th June, 2020 using the code Tavcom25. Andrew concludes, “As the world’s renowned technical security training provider, Tavcom Training is working hard to provide security professionals with many routes in order to continue their professional education. We couldn’t be prouder that we’ve added yet another internationally recognized accreditation to our portfolio.”
As educational pioneers continue the challenging conversation about what the new normal will look like for students across the nation, Allied Universal®, a security and facility services company in North America, is helping school administrators and campus safety departments plan and prepare for students returning to school. Allied Universal’s more than 7,500 campus Security Professionals safeguard nearly 700 schools/universities nationwide. Over last several months, Allied Universal’s K-12 and higher education experts have been sharing best practices, guidance and tools to help schools provide a safe and secure environment for all students and faculty. Kiosk screening technology This guidance includes the following: Support ‘no touch’ entry into buildings, dissemination of personal protection equipment (PPE) and disinfecting supplies and social distancing requirements to keep staff, students and parents safe. Allied Universal’s CARE Ambassadors are available to help ease return to school anxieties and are available to welcome, inform and educate students and parents on all aspects of the return to school initiatives. Conduct distance temperature screening with a broad range of solutions such as handheld, fixed or semi-permanent thermal screening imaging and robotic and kiosk screening technology. Assist with traffic control, provide improved management of drop-offs and pickups, and support ingress and egress locations around school buildings. Help mitigate further risks with advanced technologies such as Allied Universal’s HELIAUS® platform, LiveSafe®’s Mobile Safety and Security App, access control and remote video monitoring solutions. Resuming peer-To-Peer learning Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students" “Institutional stakeholders are asking questions about what the ‘new normal’ will look like for our students, while, at the same time, our educational leaders are balancing budgets and dealing with lay-offs and staffing decisions while continuing to provide a high quality academic experience for students across the country,” said Stephen R. Aborn, Director of Higher Education at Allied Universal. “We are here to support and offer a variety of solutions to keep all school campuses safe during the COVD-19 pandemic.” Recently, the Centers for Disease Control and Prevention (CDC) provided recommendations on how to keep the communities safe while resuming peer-to-peer learning. Decreasing spread of the virus The CDC released this guidance to inform a gradual scale up of operations with the ultimate goal to decrease further spread of the virus. “We recognize the hard work of our education leaders and support their mission of furthering learning and education to all students in a safe environment,” said Mahsa Karimi, Education Manager at Allied Universal. “It is our #1 goal to provide our education partners with the safety resources and tools they need so they can focus on what they do best—to continue to teach and inspire our students.”
The SIA Open Supervised Device Protocol (OSDP) standard – developed by the Security Industry Association (SIA) – has been approved by the International Electrotechnical Commission (IEC) technical committee on alarm and electronic security systems as an international standard. The latest version of SIA OSDP will be listed as IEC 60839-11-5 and be available in the IEC Webstore. SIA OSDP is an access control communications standard developed by SIA to improve interoperability among access control and security products. Maintained and developed by the SIA OSDP Working Group since 2011, the standard was submitted to the IEC as a candidate standard in 2016. Legacy access control solutions “This is really exciting for the industry,” said Anthony Diodato, co-chair of the SIA OSDP Working Group and founder and chief technology officer at Cypress Integration Systems. “While the process may have been long, the industry can finally point to an international standard that brings higher security and greater functionality to new and legacy access control solutions.” SIA OSDP is an excellent example of how various industry stakeholders can come together to contribute" In the coming weeks, SIA will release a mirror standalone document to the IEC standard – OSDP 2.2 – which will replace SIA OSDP 2.1.7 and be available in the SIA store. “SIA OSDP is an excellent example of how various industry stakeholders can come together to contribute and collaborate on a pivotal international technology standard that provides real business and operational value to the industry,” said Steve Rogers, co-chair of the SIA OSDP Working Group and president at IQ Devices. Comprehensive testing program The news of international standardization comes soon after SIA announced various other tools and services to promote interoperability and education around the OSDP standard, including OSDP Verified – a comprehensive testing program that validates device conformance to the SIA OSDP standard and the related performance profiles – and the OSDP Boot Camp series, which offers OSDP training for system integrators and practitioner teams. These OSDP advancements have been a team effort within the SIA OSDP Working Group, and SIA particularly acknowledges Rodney Thayer, convergence engineer at Smithee Solutions, for critical engineering and technical support as the project progressed through the IEC submission and approval process. “The availability of an internationally recognized standard will further create opportunities in the access control marketplace to meet customer requirements,” said Thayer.
With the postponement of tradeshows and events due to the effects of COVID-19, Vanderbilt and ComNet have taken their high quality, innovative solutions online, directly to their customer base. Through an Online Events and Training resource, you can stay connected with the brands’ top resources and products, as well as join upcoming product webinars hosted by their in-house experts. With a majority of the world currently working from home, businesses must respond to this changing landscape. As such, Vanderbilt and ComNet have turned to online resources to share new product demonstrations and other company news. One cornerstone of the ACRE brands approach was the launch of their Online Events and Training resource page. Ross Wilks, Head of Marketing Communications at Vanderbilt, credits this online resource as the anchor to their communicative success with customers at present. “Through weekly webinars delivered by our in-house experts, Vanderbilt and ComNet have embraced more virtual opportunities to continuously communicate to our customers regarding our latest and most relevant products,” he says. “To date, our webinars have covered a wide range of industry topics such as Why Physical Security and Cloud go together, and The most recent developments in card cloning and reader hacking. Attendance to these online events has proved popular and effective in keeping communication with our customer base open and engaging.” Each webinar ends with a Q&A section, as well as follow-up articles on the most asked questions, plus recordings of the webinars being made available to attendees. As such, the webinar approach has proven a receptive approach for Vanderbilt and ComNet. The Online Events and Training resource acts as a one-stop-shop for all virtual information. Overall, the page outlines the brands’ value-added resources for customers, including the ability to request a remote product demonstration, the availability of free online training, 24/7 access to the Vanderbilt webshop, plus the aforementioned weekly webinars. Vanderbilt and ComNet’s business mantra is built on a foundation of customer-focused core values such as empowerment, collaboration, and high performance and Wilks credits this mentality with their ability to keep information flowing to their base during the present pandemic. “The ACRE brands moved early to kick-start online webinars and ramp up awareness of their already existing online training and shopping options. Now more than ever, it is important to keep customers up to date on the latest offerings,” Wilks explains. “Our commitment has always been to make their customer’s security journey the best possible experience, and that is what this Online Events and Learning page primarily focuses on,” he concludes.
Growing up, I was surrounded by the military way of life as my father was a Captain in the Marine Corps during the Vietnam War and my grandfather and uncles all served in the military. Even from a young age, I knew I was going to serve our country. My 22-year career in the military includes serving in the United States Air Force, the California Air National Guard and as a reservist assigned to an active-duty Air Force unit. Training and development operations Over the course of my military career, I held a variety of assignments from starting out as a Gate Guard to becoming a Flight Chief and Non-Commissioned Officer in Charge (NCOIC) of a Security Forces section. I retired from the military as a Master Sergeant. After my deployment to Afghanistan, I joined Allied Universal as a security director. My 17-year career at Allied Universal encompasses roles including Service Manager and General Manager at the West Los Angeles Branch and leading the Training and Development operations and Fire Life Safety Division. In 2008, I was tasked to develop and implement the company’s Healthcare Division. Attaining meaningful employment opportunities Below are just a few reasons why the physical security sector is a natural fit for military veterans: Self-Discipline and Organization Coveted in Security Sector - I believe that the skills learned in the military, such as self-discipline and organization, have provided the necessary tools to be successful. I truly enjoy working with other veterans at my company as we all know that we can count on each other to get the job done right. This bond and sense of commitment to each other is always there. Multi-faceted Career Paths Available - The security sector also offers veterans the ability to attain meaningful employment opportunities with multi-faceted career paths. A veteran’s background and experience are highly valued in this sector and there are many positions to match our skill sets and expertise. The responsibility we have for those in our charge is really not any different than what we have learned in the military. Team Players - Teamwork is a lesson all military veterans learn. In the military, you live and work together, and are taught to support your team members and efficiently collaborate with the people around you. This is an invaluable skill in the security sector whether you are seeking an entry level or management position. No Military to Civilian Decoder Needed - Veterans need a ‘military to civilian decoder’ system to help explain the significance of their military skills and how they translate to the general employment landscape. The physical security sector, however, understands the language of the military and don’t generally require that military responsibilities be coded into language that non-military can understand. Securing mid-Level appointments The physical security sector features a wide variety of jobs from entry level, middle management to senior positions. A retired veteran with a pension may look to the security sector for part-time or full-time entry level work. Other former military, who are not eligible for retirement benefits, may secure mid-level appointments with the goal of climbing the ladder to the highest rungs. The flexibility and opportunity are unparalleled in the security sector. Veterans generally enter the workforce with identifiable skills that can be transferred to the physical security world and are often skilled in technical trends pertinent to business and industry. And what they don't know, they are eager to learn - making them receptive and ready hires in physical security environments that value ongoing learning and training.
The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture Influences Door Solution Decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organization’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organization and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training Employees On Door Security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organization or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances. With the increased importance of workplace security, discussing new entrances with workforces will help maintain a safer environment Communicate Through The Decision-Making Process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New Security Entrance Installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule Group Meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure You Monitor Public Areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organization. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What Is The Ultimate Success Of The Installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.
The drive for learning doesn’t diminish, even in times of a global pandemic. To accommodate the demands of social distancing, more training today happens online. “We have seen unprecedented international demand for our portfolio of online training courses ranging from small installation companies to the largest organizations, across a wide range of sectors,” says Jerry Alfandari, Group Marketing Manager of Linx International Group, a U.K. training firm. “More than ever, businesses are looking to ensure they have the skills in-house to coordinate their response to the changing situation. Individuals are also taking this time to upskill themselves for when we return to ‘normal’ by bringing something with them they didn’t have before. Perhaps unsurprisingly, people are still seeking to better themselves for what will be, eventually, a competitive market.” Expert security training Topics such as CCTV, Access Control, Intruder and Fire Tavcom Training, part of the Linx International Group, provides technical security training delivered by expert tutors on topics such as CCTV, Access Control, Intruder and Fire and also CCTV Control Room and Security Management. Given the practical nature of the courses, the majority have historically been delivered in a state-of-the-art training centre through interactive workshops. However, in order to best protect their staff and learners, and following government guidelines, Tavcom have closed their training centre for the time being. Learners are still able to book into classroom courses for later in the year with a choice of two learning centres now being offered: Hampshire or the recently established training centre in Shipley. For those who prefer to learn online, Tavcom delivers accredited online security training. “Given the situation we are all in at the moment, our online courses have seen an 86% increase in demand over the last several months,” says Alfandari. All online courses offer the same level of support as the classroom courses, with many accredited to BTEC level 3 and 5, catering to professionals of varying skill levels and experience. Improve your professional development “Our online courses remain as accessible as ever, with huge numbers of security systems engineers and professionals seeking to use this [quarantine] time to improve their professional development,” Alfandari says. “We encourage all people to consider the benefits of eLearning and, if they need any advice, to reach out to the Tavcom training team.” It’s more important now than ever before that learners are able to access Tavcom’s online learning programmes and continue in their professional development, he says. To help facilitate learning, the company has discounted 25% off the portfolio of eLearning courses, many of which are BTEC accredited and come with expert tutor support. We are also introducing new interactive ways of teaching traditionally classroom-based courses" “We are also introducing new interactive ways of teaching traditionally classroom-based courses with the aid of Zoom virtual classroom courses, led by our tutors,” says Alfandari. “From the learner’s own home, they will be able to undertake their chosen training course and return to the training centre later in the year to complete the practical assessment.” Skillsets remain in demand Even the most well-prepared organizations with extensive contingency plans have been stunned by the scale and speed of the current situation. Alfandari says: “We are finding especially our Intruder Alarms courses for repair and maintenance engineers have been exceptionally popular; those skill sets remain as in demand as ever in these troubled times.” A sister company, PerpetuityARC Training, offers Security Management BTEC Level 4 and Risk, Crisis and Disaster Management BTEC Level 4 courses that are purposely designed to help businesses and those responsible for security learn how to identify threats, risks and vulnerabilities, and create a comprehensive plan that will enable practical measures to be applied to mitigate the impact. Both courses run via two media: classroom or online and are tutor-supported so learners have a choice according to what best suits their needs and requirements. An online Essential Security Practices course is comprised of 12 modules designed to introduce the essentials of corporate security. Modules can be bought individually or as a whole course and will establish fundamental knowledge of best security practice. “It’s a great starting place if you’re new to security or want to brush up on your expertise,” says Alfandari. Maintaining a security presence is a challenge during a global pandemic. “With people following guidelines by staying at home, we’ve been working hard to drive the message that learning doesn’t stop just because you can’t go out,” says Alfandari. “People may think that because they can’t get to the training centre then they can’t train, but that’s just not the case.” Learning in these unprecedented times Our training centres may be closed for now, but our courses are still very much running" Between Tavcom Training and PerpetuityARC Training, there are more than 20 distance learning courses including ASIS International and The Security Institute, all of which can be accessed at home, at a learner’s own pace. “It’s important that people understand that we’re still here, still available and that we haven’t ‘gone away’,” says Alfandari. “Our training centres may be closed for now, but our courses are still very much running. “ “These are, without doubt, extremely difficult times,” he adds. “We are here for our learners. Our team are working hard behind the scenes to facilitate the best possible learning experience during this time, and we encourage all potential learners to really use this and make the most of it. Whether you want a refresher in security basics or finally to start on that qualification you’ve been putting off, we are here to help you in your professional development.” Rhiannon Limbert, Marketing Coordinator for Linx International Group, contributed to this content.
In addition to providing the Northeast’s largest security trade show, ISC East will include free conference sessions and keynote speeches right on the show floor and several paid workshops. The Nov. 20-21 event at New York’s Javits Center will also include vendor solution sessions from Axis Communications, Hikvision and NAPCO. Wide variety of paid workshops An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees, and location of the sessions on the show floor means attendees don’t have to leave the exhibition to take in a session. The paid workshops include technology sessions about cyber terminology for physical security integratorsThe paid workshops include an Active Shooter Workshop and technology sessions about cyber terminology for physical security integrators; and basic installation and configuration of video surveillance solutions. An OSDP (Open Supervised Device Protocol) Boot Camp Short Course will also be offered. As a smaller show, the topics of ISC East conference sessions are broader and of more general interest, rather than organized into focused “tracks” as at ISC West. Attendance at sessions can provide continuing education (CE) credits with organizations that partner with ISC East – one credit for each hour-long session. Attendees can use their Certificate of Attendance from any session to self-report their education hours to relevant industry bodies: ALOA (AEU education credits), ASIS (CPE continuing professional education credits) and NICET (CPD Continuing Professional Development points). An advantage of the International Security Conference & Exposition in New York is that much of the programming is complimentary to registered attendees Keynote sessions at the Main Stage The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management (on Day 1 – Nov. 20); and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration (FAA) (on Day 2 – Nov. 21). The two SIA Education@ISC East educational theaters on the show floor will be booked up both days with a variety of interesting topics. A new session covers penetration testing for physical security, presented by Michael Glasser of Glasser Security Group. A session on LiDAR (Light Detection and Ranging) sensors will be presented by Frank Bertini, UAV and Robotics Business Manager, Velodyne LiDAR. Another popular topic is Safe Cities, and FLIR will present a session on moving from secured to smart cities with intelligent, connected systems. New addition is Active Shooter Workshop The Active Shooter Workshop is a new addition to the ISC East program. It has been a popular session at ISC West for three years now. At ISC East, presenters of the workshop will be David LaRose, System Director Public Health, Lee Health; and Ben Scaglione, Director of Healthcare and Security Programming, Lowers and Associates. At the end of the workshop, an additional hour of programming will be the “Stop the Bleed/Save a Life” session presented by Jerry Wilkins, Co-Owner of Active Risk Survival. The Main Stage will be the venue for keynote sessions delivered by Deanne Criswell, Commissioner, New York City Emergency Management, and Angela Stubblefield, Chief of Staff at the Federal Aviation Administration Woman in Security event A Women in Security Forum breakfast event will be held on Nov. 21 (Thursday). It’s the second annual event and this year will focus on diversity and inclusiveness in the workplace of the future. Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce”Moderator Valerie Anderson, President of Boon Edam, will lead a discussion on “Diversity 2.0: Next Steps for Creating an Empowered Workforce.” Panelists are Lisa Terry of Allied Universal, Andrew Lanning of Integrated Security Technologies, Elaine Palome of Axis Communications and Dawne Hanks of Milestone. The Women in Security event is likely to attract up to 100 attendees. SIA’s Women in Security is an active organization, with monthly meetings and a newsletter that recognizes prominent women in the security industry. “It’s really a group for both men and women,” says Mary Beth Shaughnessy, Event Director, ISC Events at Reed Exhibitions. “There are many programmes, recruiting efforts, and professional and networking opportunities. They are a robust group of people who are active in making a difference. It’s important to support women in the security industry, which is 95% male, and to develop a new generation of women to be a part of the industry’s future.” The keynote addresses at ISC East will also highlight two high-profile women.
Video, access control and visitor management are among the technologies that are enabling greater safety and security at hospitals and other healthcare facilities. Video surveillance systems enable hospital management and security professionals to know what goes on in and around a medical facility. Recording images in high resolutions (megapixels and gigapixels) is becoming more and more important in healthcare, says Jason Ouellette, Product Line Director – Access Control, Tyco Security Products. Video event management software Video analytics are now being leveraged for patient tracking, asset tracking, and operational purposes If an incident occurs in a medical facility, the security staff has to be able to identify faces easily and accurately. Storage and costs have to be considered, of course. With technology improving and prices decreasing, video solutions can even be used for purposes beyond traditional security. For example, video analytics are now being leveraged for patient tracking, asset tracking, and operational purposes, and captured video can be used to defend against liability claims. What’s next? Video analytics will continue to be a valuable addition to any surveillance infrastructure due to its ability to address patient needs, operational efficiencies and early risk detection, says Brandon Reich, Senior Director of Surveillance Solutions, Pivot3. Through video event management software (VEMS), hospitals can customize the statistics that are relevant to their individual buildings or campuses without having to spend extra time or money on rigorous employee training. Data capture form to appear here! Real-Time access control security updates Furthermore, once healthcare facilities are able to digitize all of their patient records, secure any of their ingress and egress points with real-time access control security updates, and fully transition from analog to IP video surveillance cameras, VEMS systems that house analytical software will be able to multiply the benefits offered to hospitals, not just in real time, but in planning ahead for future risk, expansion and safety protocols. It is vital to implement integrated and innovative access control solutions With large, complex facilities, directors of security at hospitals struggle with controlling access to various levels of the facility, according to Eric Widlitz of Vanderbilt Industries. To manage the risks that hospitals face and ensure a comprehensively protected atmosphere for patients and staff, it is vital to implement integrated and innovative access control solutions. For example, ease of access with controlled entrances is vital to medical crash teams, as is the need for a zonal access control lockdown in the event of a contagious disease outbreak. Strict access limitations Different hallways, rooms, floors and waiting areas within a hospital require different amounts of restriction, and sensitive materials, such as medical files, controlled substances and sterile environments (such as operating and procedure rooms) all necessitate an additional layer of protection. Access control in particular has advanced significantly to offer healthcare facilities the ability to control access remotely, through mobile applications, confirm identity quickly and easily and program varying levels of access for visitors, patients, doctors and staff. One area that is recently experiencing rapid growth – and drastic change –is the securing of narcotics within healthcare facilities, says Robert Laughlin, CEO and Chairman, Galaxy Control Systems. In the past, all medicine was controlled in a central pharmacy located somewhere in the hospital or health facility. These pharmacies were highly secured areas, with strict access limitations; only authorized staff could get near the medicine stocks. Fiber optic communication lines For vehicle access control, medical centers and hospitals prefer beam barricades and shallow foundation barriers To improve the speed of delivery, and to have the necessary medicines ready at hand for in-patients without retaining a large delivery staff, the current trend is to have distributed pharmaceutical closets or carts that hold medicines much closer to the intended patients. For vehicle access control, medical centers and hospitals prefer beam barricades and shallow foundation barriers, according to Gregg Hamm of Delta Scientific. Manual beam barricades are installed at the Fort Bragg Veterans Administration Hospital in North Carolina to shut down certain areas of the facility when a higher alert is sounded. They will stop a 15,000-pound vehicle traveling 50 mph. The Navy Hospital in San Diego uses high speed, high security and very shallow foundation barricades to control all vehicles going in and out of the facility. With their extremely shallow foundation, they obviate the concerns of interference with buried pipes, power lines and fiber optic communication lines. They will stop a 15,000-pound vehicle traveling 50 mph. At the National Institute of Health in Bethesda, Maryland, even stronger shallow foundation barriers are used for traffic control and protection. These barriers will destroy a 65,000-pound (5.4 million foot-pounds) dump truck traveling 50 mph and continue to stand. Physical access control systems Controlling visitors to hospitals and healthcare facilities can directly impact security Controlling visitors to hospitals and healthcare facilities can directly impact security. Traditional methods of visitor management, such as paper visitor logs and handwritten badges are insufficient given today’s variety of security challenges. A hospital using paper-based systems cannot easily cross-check information, confirm patient information, check visitor names against up-to-date watch lists, or visually confirm identity. An increasingly popular and important application is secure and simplified visitor management, integrated with the physical access control systems (PACS). Today’s visitor management systems enable the screening, badging and tracking all visitors or, at a minimum, those visiting critical areas or during ‘after hours’ periods, Quickly identify inappropriate visitors One other growing technology is the ability to link to internal or governmental watch lists, to quickly identify inappropriate visitors before they gain access to the facilities. For example, Visitor Management systems can be configured to perform a Sex Offender search in both Children’s Hospitals and Pediatric areas, further decreasing the likelihood that someone of the list could gain access. Wayfinding is indoor navigation to guide a person step-by-step on the way to a desired destination HID Global and Phunware Inc. are addressing the need of healthcare institutions to deploy standardized technology to provide a better wayfinding and visitor engagement experience inside the hospital, across campus and even in parking lots. The companies are collaborating to improve the experience for hospital patients and visitors to find their way within medical facilities, using wayfinding on their mobile phones. Wayfinding is indoor navigation to guide a person step-by-step on the way to a desired destination. Enterprise-Level mobile wayfinding “It’s easy for visitors and patients to get lost in hospitals, and every time they do it puts appointment times and patient satisfaction at risk,” says Rom Eizenberg, Vice President of Sales, Bluvision, part of HID Global “With our location-aware app on a mobile device, we equip the visitor to get instant, turn-by-turn navigation that creates a better experience than that which is currently available on the market.” HID’s healthcare IoT solution-enablement platform simplifies the delivery of real-time location of clinicians, patients and devices. The platform is enabled by Bluvision (part of HID Global). Phunware’s Multiscreen-as-a-Service (MaaS) platform also provides enterprise-level mobile wayfinding, engagement, data and more for other vertical markets, including retail, residential, hospitality, media and entertainment and more .Missed the rest our healthcare mini series? Read part one here and part two here.
STANLEY Security, one of the UK’s security providers, is pleased to announce it will be providing its round the clock safety monitoring and emergency response management services to Blackline Safety customers across the UK and Europe. Blackline Safety is a supplier of wirelessly connected gas detection and lone worker monitoring products. Blackline’s technology monitors for atmospheric hazards and the wellbeing of personnel working alone, whether in populated areas, indoors within complex facilities or remotely. Safety monitoring services A key part of its service is live 24/7 monitoring and wireless gas detection, helping teams working in hazardous environments by responding to emergencies in real-time and managing efficient evacuations. STANLEY Security will take over the role of safety monitoring services for Blackline in the UK Under this new partnership, STANLEY Security will take over the role of safety monitoring services for Blackline in the UK, Netherlands and Belgium this month, with a further seven countries in Europe throughout 2020. STANLEY Security will additionally provide backup support for Blackline’s Calgary-based Safety Operations Center, increasing protection for the Blackline’s North American customers. Smooth transition of monitoring and response services The choice of partners was, in a large part, due to both companies being BS 8484:2016 accredited and has made the transition of 24/7 monitoring services near seamless. BS 8484:2016 is the Code of Practice for the Provision of Lone Worker Services, which advises on best practice when seeking a solution to reduce and/or eliminate the risk to staff operating away from the ability of colleagues to provide direct assistance. Blackline Safety Europe is the only manufacturer of gas detectors to achieve this standard. To further ensure the smooth transition of monitoring and response services, STANLEY Security has established a continuous training program for employees across Europe. The training not only ensures operatives have in-depth knowledge of Blackline’s emergency response protocols, products and features, but are kept up to date at all times.
Air Partner plc ('Air Partner"), the global aviation services group, has launched a unique new product, Air Partner Protect, in response to the emergence and spread of COVID-19 ("coronavirus"). The Group has recently carried out a number of evacuations on behalf of the UK government, and has seen increased demand from customers looking for similar services with enhanced safeguarding measures in place. Air Partner Protect The fast-moving and widespread nature of the disease has presented a unique and challenging set of circumstances in which to travel around the world, and individuals, governments and businesses alike are facing unforeseen hurdles as new restrictions and regulations are put into place. Air Partner Protect has been specifically curated to mitigate risk for customers flying during the coronavirus outbreak Through its broad and varied service offering, Air Partner is able to provide customers with global tailored solutions that meet multiple aviation requirements at the same time. Air Partner Protect has been specifically curated to mitigate risk for customers flying during the coronavirus outbreak, while offering expert advice and reassurance. Enhanced Security Screening Air Partner's dedicated Safety & Security division Redline can provide its own security operatives and equipment to carry out security screening where it is not available through the normal channels due to infection concerns. Air Partner works with approved operators to ensure aircraft and crew comply with recommended procedures around coronavirus (in addition to the stringent health and safety processes already in place). This includes ensuring aircraft have been deep cleaned and crew is following strict hygiene precautions. Quick response evacuation and emergency medical support Using its exceptional relationships with operators globally, Air Partner can offer an extremely fast solution to evacuate any number of people from anywhere in the world, as evidenced by its recent work with the government's Foreign & Commonwealth Office (FCO). Air Partner's partnership with Northcott Global Solutions (NGS) provides customers with a quick and professional response to medical issues, emergency or routine, wherever they are in the world, 24/7. COVID-19 monitoring, updates and advice Working with partner NGS, the Air Partner team is kept fully briefed on all coronavirus developments, so that they can keep customers up to date on all the latest information and advice relating to their flights. Air Partner always monitors all of its customers' flights from start to finish, and the team can be reached 24/7, 365 days a year, for added reassurance. Bespoke safety solutions Customers are concerned and we have launched Air Partner Protect in response to growing demand" Commenting on the launch of Air Partner Protect, Air Partner CEO Mark Briffa said, "Coronavirus continues to affect communities around the world and global travel and transportation are becomingly increasingly challenging as new measures are brought in to try and limit the spread of infection. Customers are understandably concerned and we have launched Air Partner Protect in response to growing demand." Mark adds, “As a global aviation services group, we are already able to offer bespoke solutions spanning Charter, Consultancy & Training and Safety & Security so that customers can source everything in one place. Air Partner Protect goes one step further by ensuring that customers are safeguarded as much as possible when using our services at this difficult time." Fully-integrated solution Air Partner's collaborative and holistic approach was demonstrated when the Group supported the FCO's recent evacuation and repatriation of UK and Irish nationals onboard the cruise ship quarantined off the coast of Yokohama in Japan. The Group Charter, Freight and Redline teams worked together to deliver a fully-integrated solution for the multi-faceted project, which involved evacuating 32 people in line with all Public Health England health and safety protocols, security screening these passengers and their baggage ahead of the flight from Tokyo to the UK, and transporting cargo.
Valdosta Regional Airport in Valdosta, Georgia offers three daily commercial flights to and from Atlanta Hartsfield-Jackson International Airport, along with general aviation. The airport contains three runways, two of which are used by commercial aircraft. The airport offers ground transportation, free parking, a Subway restaurant, and many other services such as hangar space and flight training to name a few. Previously, Valdosta Regional Airport operated a legacy Matrix access control system. The proprietary system, including the readers, panels and software, was outdated, making it difficult and expensive to obtain replacement parts. Building automation systems Looking for an open solution, Valdosta Regional Airport turned to Allcom Global Services for their expertise and upgraded to AMAG Technology’s Symmetry SR Retrofit Access Control system with HID readers. “Symmetry integrates into various video, intrusion and building automation systems,” said Kevin Cioffi, vice president, Allcom Global Services. Valdosta has more freedom to research competitive pricing and alternative options" “By choosing an open system, Valdosta has more freedom to research competitive pricing and alternative options. We are thrilled they have chosen Allcom. We gutted all the circuit boards and changed them to the Symmetry panels,” said Tim Register, operations manager/airport security coordinator, Valdosta Regional Airport. “We kept the antennas and how the data was transmitted. All the mounts stayed the same; we just swapped in Symmetry and it worked.” Integrating different technologies Symmetry controls access to the perimeter of the airport including the vehicle access gates and all outside doors facing the Security Identification Display Area (SIDA). The SIDA includes all areas that have access to the commercial apron and tarmac. The SIDA also requires a reader with a PIN-plus-card swipe to open, which make up 75% of the airport’s readers. The remaining Airport Operations Areas (AOA) require only a proximity card swipe to open, which are mostly internal doors and the main entrance. Thirty-two new HID proximity card readers were installed in total. To get the open system the airport required, Valdosta Regional Airport replaced older panels with Symmetry SR panels. As the Symmetry system changes or expands, integrating different technologies or adding more readers will be easy and less expensive. More economical approach The simple job of creating a badge for a user was cumbersome and time consuming with their old system The security operators found Symmetry much easier to learn and use, saving money and hours in training time. The simple job of creating a badge for a user was cumbersome and time consuming with their old system. With Symmetry, badges are created on demand, onsite, with no hassle or extra charge. “Symmetry provided us a more economical approach to facilitate the same thing we used to do with a more expensive, proprietary system,” said Register. “It is much easier to create a badge with Symmetry.” Life flight helicopter Airport authority employees, TSA, airline employees, fixed based operators, life flight helicopter and fixed wing aircraft are all protected by Symmetry. In addition to the perimeter, Symmetry controls access to all work areas within the airport and to the hangars located inside the perimeter fence. “An incident happened one Sunday morning where a car hit a pole and brought the power down,” said Tim Register. “If we were operating the Matrix system, it would have been down for hours. Our Symmetry system was only down minutes.”
Norfolk and Suffolk Constabularies have purchased nearly 4,000 Sepura SC21 TETRA radios in a joint force investment, equipping their officers with powerful, compact critical communication devices. The decision to invest in Sepura radios followed a thorough trial by both forces, from which users gave the SC21 their enthusiastic approval, and a comprehensive business case analysis, covering support, pricing and evolution of the product. Allowing clear communication The SC21 is a compact version of Sepura’s SC20 radio, combining high levels of robustness and functionality without compromising on performance. This was backed up by users on the trial, who praised in the SC21 in particular for its rich, clear audio, allowing clear communication even in noisy environments, as well as the compact design which takes up a minimum of space on an officer’s uniform. Officers also praised the excellent battery life and robust design of the radio, while commentating that the intelligent user interface made it quick and easy to perform primary functions. T/Assistant Chief Constable Steve Mattin, Joint Protective Services Lead, welcomed the rollout saying: “Good communications is fundamental to our policing service and the SC21 will provide us with the support we need to give the best policing service we can to our communities.” Installation of charging equipment The SC21 is part of Sepura’s SC Series of radios, featuring hand portable and mobile radios “After considering the options available to us it was clear that Sepura’s SC21 was the unanimous choice of both our front line officers and our operations teams. Sepura’s support is outstanding and they are working closely with us to help manage our transition to the new devices, including assisting with training and the installation of charging equipment, ensuring that our staff will be fully prepared for the transition.” Says David Woods, Joint ICT airwave specialist for Norfolk and Suffolk Constabularies. “We have seen many UK organizations adopt SC Series radios from Sepura as they look to equip their users with modern, powerful devices to support their operations. The SC21 is unique in the market in having such advanced features in a compact device and as such offers both Suffolk and Norfolk Constabulary users the best of both worlds.” Says Dawn Griffiths, Business Development Manager at Sepura. The SC21 is part of Sepura’s SC Series of radios, featuring hand portable and mobile radios, supplemented by powerful applications and flexible accessories to support public safety officers communicate efficiently. Sepura are the supplier to UK police forces as well as many other police forces in Europe and throughout the world.
Air Partner plc, the global aviation services group, worked alongside the Foreign and Commonwealth Office (FCO) to deliver a unique, fully-integrated and holistic solution for the evacuation and repatriation of UK and Irish nationals onboard the cruise ship quarantined off the coast of Yokohama in Japan. The project was complex, challenging and time sensitive, made more demanding by the requirement for the FCO to carry out the security screening of all passengers and their baggage in Tokyo before they could board the flight back to the UK. Throughout the planning phase and operational delivery, employees from across the Air Partner Group worked closely with the FCO, the operating airline, the Department for Transport (DFT) and the Spanish Civil Aviation Authority to obtain the numerous authorisations and approvals needed to complete the project on time. Optimally configured airline Air Partner’s Group Charter team chartered a Boeing 747-400 to carry out the flight from Tokyo Haneda to Boscombe Down in the UK, ensuring that the aircraft was optimally configured. The upper deck was designated for crew rest only to clearly segregate the evacuees and the flight crew, and there was also a separate section in the nose of the aircraft that could be used as an isolation zone for passengers. Redline mobilised its security experts from its rapid deployment team (RDT) within two hours of the project Redline Assured Security (“Redline”), Air Partner’s recently acquired Safety & Security division, endorsed by the International Civil Aviation Organization (ICAO), the Civil Aviation Authority (CAA), and the UK Department for Transport (DFT), worked hand in hand with the FCO on all matters pertaining to security clearances and the security screening of passengers and their baggage in Tokyo. Rapid deployment team Redline mobilized its security experts from its rapid deployment team (RDT) within two hours of the project being given the go-ahead and arranged for them to be deployed to Tokyo on the positioning flight from Madrid on 20 February, along with the necessary scanning equipment. The Group’s Freight team worked alongside Redline to charter a Metroliner freighter to transport the equipment directly from Redline’s National Security Training Center at Doncaster Sheffield Airport to Madrid ahead of this. The operatives were appropriately attired in protective clothing at all times. The evacuation flight departed Tokyo Haneda at 07:57 on Friday 21 February (local time) and arrived into Boscombe Down in Wiltshire at 11:41 on Saturday 22 February (local time), carrying 32 passengers safely home. Fully-integrated solution This was a multifaceted and time sensitive project and I am immensely proud of the work our colleagues undertook" Mark Briffa, CEO at Air Partner, commented, “Unfortunately, the spread of Coronavirus has continued at pace and our thoughts remain with everyone affected. We were pleased that we could play a role in the FCO’s mission to swiftly and safely repatriate British and Irish nationals quarantined on the cruise ship in Japan. Our Group Charter and Safety & Security divisions were in a unique position to deliver a fully-integrated solution to make this happen.” “This was a multifaceted and time sensitive project and I am immensely proud of the work our colleagues undertook to ensure 32 UK and Irish nationals onboard the ship could return to the UK. By offering this holistic solution, which combines Charter and Safety & Security, with appropriate international accreditations and approvals in place, we are ideally placed to meet our customers’ diverse aviation requirements in fast-moving crisis situations.” Yokohama cruise ship evacuation “We continue to work with customers to provide our range of aviation services in the wake of the coronavirus outbreak and remain on standby to assist in any way we can.” The Yokohama cruise ship evacuation follows a project earlier in which Air Partner flew medical supplies to Wuhan, the epicentre of the coronavirus outbreak, and evacuated over 300 British and EU nationals from the city.
C-TEC’s powerful new Quantec Surveyor2 Cloud-based data management software has been installed at Croft House Care Home in Yorkshire. With its capacity to generate reports on busiest shifts, call response times, most frequently visited rooms and more, the owners and managers of the facility, Victoria and Giles Bateman say that Surveyor2 has revolutionized operations at their family-run residential care home, recently rated outstanding in care by the Care Quality Commission (CQC). Covering different time periods Said Victoria Bateman: “Providing outstanding care is fundamental to our core values and we are constantly asking for feedback from our residents. One area we identified as being vital to our residents feeling safe in their environment is their use of our Quantec addressable call system. The ability to make a call to a carer for help and be responded to in a timely fashion is very important to them and therefore very important to us too.” We’ve been able to monitor and analyze the use of our call system on a daily, weekly and monthly basis" “Since Surveyor2 was installed, we’ve been able to monitor and analyze the use of our call system on a daily, weekly and monthly basis. We can print a variety of reports, covering different time periods, so we can see which of our 29 residents are calling, at what times of the day and, most importantly, our response times to those calls. We can also see, via the user dashboard, all live call system activity so we are aware of any potential issues before they become a problem.” Secure cloud-Based system “Minimum and maximum response times have been set for each type of call, via the KPI (Key Performance Indicator) settings facility, to allow us to pinpoint where we need extra staff at busy times or identify areas where further training is required. We can also see which residents require more time, again allowing us to plan and allocate staff in the most effective way.” “Reports highlighting how often individual residents call has helped us identify times when they feel more anxious and we have been able to address those concerns.” A secure Cloud-based system, Surveyor2 also allows email notifications to be sent to Croft House’s management team so they can monitor response times when not on site. Recognizing areas of improvement As the system has remote access capabilities and displays ‘real-time’, call, reset and room occupancy information, the senior member of staff on shift can view the status of all current calls and respond accordingly if a call is taking too long to be answered. Our staff are all aware that we monitor response times and that they are accountable for their actions" Says Giles Bateman: “Our staff are all aware that we monitor response times and that they are accountable for their actions. Teams and different shifts are rewarded for excellent response times and areas of improvement recognized. Overall the system allows us to feel confident that our residents are receiving timely help when they ask for it.” Easy-To-Use addressable call system Says Kelly Flaherty, Deputy Manager at the home: “Surveyor2 has proved invaluable to us in reassuring patients, their relatives and regulatory authorities that we are delivering the highest standards of care and, during future inspections, will provide vital evidence that we are responsive, effective and caring, that all our residents are safe and that our facility is extremely well led and organized.” Surveyor2 is designed to work with Quantec, C-TEC’s powerful yet easy-to-use addressable call system. With its flexible call routing, multiple call levels and laptop programmable systems controller, the system can be tailored to suit the exact operational needs of any building.
Round table discussion
The new year is several weeks old, so it is safe to say that many of our New Year resolutions have fallen by the wayside. Despite the limited success of our personal resolutions, the new year is a great time to take stock, look ahead, and plan to make 2020 the best year yet. Thinking about our industry as a whole, we asked this week’s Expert Panel Roundtable: What should be the security industry’s “New Year’s resolution?”
People are an essential component of any physical security system. Automation hasn’t taken over completely yet! But how has innovation changed the skillsets security operators need to operate systems effectively? The two elements – technology and manpower – must operate seamlessly and hand-in-glove to ensure that modern systems live up to their full potential. We asked this week’s Expert Panel Roundtable: How does technology innovation in security systems impact the skillsets needed by security operators and officers?
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?
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