Dragos, Inc., provider of the industrial industry’s most trusted asset identification, threat detection and response platform and services, announces the acquisition of Atlanta-based NexDefense, a provider of industrial controls system (ICS) visibility technology. As part of this announcement, the company also introduces Dragos Community Tools, a set of free assessment tools to help organizations of all sizes around the globe forge the path forward towards comprehensive ICS security. NexD...
Dahua Technology, global video-centric smart IoT solution and service provider, has unveiled its H.265 Mobile Video Recorder series. Specific products that were launched include the Dahua MXVR1004, MXVR4104, MNVR4104, and MNVR4208. Upgraded in performance while retaining the same price, all the new Dahua Mobile Video Recorder products adopt H.265 technology, offering a cost-efficient choice for mobile solution. H.265 Mobile Video Recorder Series Featuring cutting-edge H.265 video compression,...
ISC West, the largest converged security event in the U.S., introduces the lineup for its 2019 education sessions, in collaboration with premier sponsor the Security Industry Association (SIA). In partnership with SIA, ISC West will be making educational sessions available during its 2019 ISC West show taking place April 9-12, 2019 at the Sands Expo in Las Vegas, Nevada, with SIA Education@ISC kicking off the day prior to the exhibition on April 9. The comprehensive program includes 85+ accredi...
ReconaSense announces the latest release of its A.I. powered security platform for life safety and physical security, featuring risk adaptive access control and new IoT and building automation integrations that enable the secure flow of people, processes and information while keeping risks at bay. Digital transformation has increased the volume, variety and velocity of physical security event data being collected and stored, increasing the complexity of potential security risk factors as well a...
DigiCert, Inc., global provider of TLS/SSL, IoT and PKI solutions; Utimaco, one of the world’s top three Hardware Security Module providers; and Microsoft Research, a provider of quantum-safe cryptography, announced a successful test implementation of the “Picnic” algorithm, with digital certificates used to encrypt, authenticate and provide integrity for connected devices commonly referred to as the Internet of Things (IoT). This proof of concept provides a path toward a full...
HID Global, a provider of trusted identity solutions, and Mist Systems, a pioneer in self-learning wireless networks powered by artificial intelligence (AI), announces that the two companies are working together to converge Bluetooth Low Energy (BLE)-based location services with Wireless LAN (WLAN) infrastructure for better deployment, management, and operations of IoT devices. With HID Location Services that is enabled by Bluvision, HID Global is an innovation in the IoT space as market pionee...
LENSEC is adding to their regional management team around the globe. Below are a few of the professionals covering relationships with partners and manufacturer reps. LENSEC's staff is comprised of physical security experts who interface with partners and their customers. They bring solid expertise in security deployment solutions using Perspective VMS. Integrated Security And Asset Protection Bob has extensive experience in building channel partners for security and asset protection hardware and software for many notable companies Bob Brown is LENSEC's Regional Sales Manager in the Midwestern United States. Bob has over 20 years of physical security experience. He has worked in sales and account management for numerous integrated security and life safety companies. Bob also has extensive experience in building channel partners for security and asset protection hardware and software for many notable companies. A native of Central Ohio, Bob recently relocate to the Knoxville, Tennessee area with his family. Mike Deakes is LENSEC's Regional Sales Manager for the South-Central United States. He has a strong sales background in the government marketplace, with a focus on life safety, law enforcement, industrial, K-12 education, higher education, and healthcare. Mike was previously with LENSEC and is back with the company again, serving his territory from Austin, TX. Networking And Physical Security Solutions Rabih Farah is the LENSEC Channel Partner Manager in Saudi Arabia. Rabih is an IT expert specialized in networking and physical security solutions. He has been working with IT integrators and vendors since 2005 and joined LENSEC last year. He graduated with his BE in computer and communications from Notre Dame University-Louaize in Lebanon. Rabih manages LENSEC partners in the Middle East and other global regions. Neil Haley has recently joined LENSEC as an Inside Sales Representative. He is based in Pittsburgh, PA. and has a 20-year background in sales, working with customers in media, education, and security. Neil has his Master of Education from Duquesne University. As a former teacher who taught elementary and secondary education in Pennsylvania, Neil has an expertise in the education market. In addition, Neil is a digital marketing expert, helping people develop more presence on the internet and social media platforms. Cloud-Based Video Recording And Surveillance Michael Trask manages the Northeast region of the United States for LENSEC Michael Trask manages the Northeast region of the United States for LENSEC. His focus is on partnership development and channel sales. Prior to joining LENSEC in 2018, Michael served as the national sales manager for a continuous cloud-based recording surveillance company and a regional sales manager for a surveillance and loss prevention company. Michael is based in Pittsburgh, PA. Mostafa Kashtan is LENSEC's Business Development Director in the Middle East and global regions. He graduated with a computer engineering degree from Beirut Arab University in Lebanon in 2006. Mostafa also has his MBA from Hult International Business School. An entrepreneur by nature, Mostafa likes the challenges in business situation, and he's passionate about innovation in business development. Based in Saudi Arabia, Mostafa has represented LENSEC for over 5 years, developing customer relationships and establishing new business with partners and their customers. Security Deployment Solutions Heather Wolf recently joined LENSEC as the Regional Sales Manager in the Southeast United Sates. Heather is dedicated to the principles of quality and strives for continuous improvement in customer satisfaction. She has a strong background in Life Safety, K-12, Higher Education, Health, and Construction. Heather is a native Floridian. She is looking forward to continuing mutually successful relationships with LENSEC's existing partners and creating the same with new partners in the Southeast territory. Of course, LENSEC has an active support staff and sales engineers that do plenty of work with our partners and customers as well. These skilled professionals have a significant amount of cumulative expertise they lend to partners daily.
ExtraHop, provider of enterprise cyber analytics from the inside out, announces new capabilities designed to help Security Operations Center (SOC) and Network Operations Center (NOC) teams identify and safeguard critical assets, rapidly detect late-stage and insider threats, and transform security analysts into threat experts with streamlined investigation workflows. Demand for business agility and uptime have accelerated the rapid modernization of IT, which is now highly dynamic and distributed - from the data center, to cloud infrastructure and SaaS, to remote sites and device edges. Advanced Detections These changes introduce complexity and expand the attack surface, contributing to high rates of false positives and obscuring true threats. Analysts constantly waste time, through no fault of their own, working to validate the constant flow of alerts to determine if investigation is warranted. Senior analysts get timely detail on users and devices to support rogue device detection, insider threat investigations, threat hunting, and forensics The Winter 2019 release of ExtraHop Reveal(x) improves SOC and NOC analyst productivity through contextual discovery of the enterprise attack surface, full-spectrum detection, and one-click guided investigation for incident response. Advanced detections incorporate device and user context to identify known and unknown threats using an array of machine learning, rule-based, and custom techniques. Detections incorporate suggested next steps and are made actionable through clear evidence, enabling front-line analysts to validate, close, or escalate prioritized events with confidence. Senior analysts get timely detail on users and devices to support rogue device detection, insider threat investigations, threat hunting, and forensics. Better Prioritize Monitoring Significant features of the Winter 2019 release include: User-to-Device Mapping: Easy correlation between users and devices allows analysts to investigate quickly, expediting validation without the need to cross-reference with other tools. OS Auto-discovery: Operating system (OS) auto-discovery confirms and compares the OS each device is using with known behaviours of those systems to identify spoofing. Enhanced Role Classification: Expanded role auto-classification uses behavior to automatically infer more device types (e.g., mobile device, DHCP server, domain controller or DNS server), and then maintains groupings to keep analysts focused on what matters most. Dynamic Device Grouping: Sophisticated device grouping permits users to define complex rules for extensive attributes and behavior to better prioritize monitoring, detection, and triage. Advanced Rules Engine: The advanced rules engine immediately detects known threats, policy violations, and risk-based detections. Guided Investigation Workflows: One-click guided investigations link each detection to the right next steps, as well as the most relevant device's transaction and behavior details, for instant validation of threats and faster MTTR. Expanded Integrations: ExtraHop now integrates with ServiceNow CMDB, QRadar SIEM, and Palo Alto Networks firewalls. Contextual workflow With ExtraHop, security and IT teams can detect threats up to 95 percent faster, reduce resolution time by nearly 60 percent “Forcing analysts to switch between tools or manually pull together disparate data for an investigation increases cognitive load, delay, and the chance of missing a critical piece of evidence,” said Jesse Rothstein, CTO and Co-Founder, ExtraHop. “Our focus in this release is to bring authoritative data about every device's communications, OS, users, and network behavior into a contextual workflow that guides analysts to the right answer immediately.” With ExtraHop, security and IT teams can detect threats up to 95 percent faster, reduce resolution time by nearly 60 percent, and decrease unplanned downtime by as much as 86 percent. The innovative ExtraHop approach has been recognized by numerous organizations including Credit Suisse, JMP Securities, and independent analyst firms including Enterprise Management Associates.
Ping Identity, the provider of Identity Defined Security, announces that it has made several significant updates to PingIntelligence for APIs, its AI-powered API cybersecurity solution. These latest enhancements include an AI-based cloud trial, the ability to detect new types of attacks, support for Splunk environments, and additional integration with API gateways. The lack of visibility into how APIs are consumed is becoming commonplace in today’s enterprise environment. In fact, a recent Ping Identity survey conducted among security and IT professionals reveals that 45% of respondents aren’t confident in their organization’s ability to detect whether a bad actor is accessing their APIs. Detailed Traffic Information Fifty-one percent aren't even assured their security team knows about all of the APIs that exist in the organization Fifty-one percent aren't even assured their security team knows about all of the APIs that exist in the organization. This data illustrates that the people trusted with securing APIs don’t have enough visibility into their activity to identify abuses and attacks, which has contributed to why recent API attacks were not discovered for months. In this latest product update of PingIntelligence for APIs, three important capabilities make protecting APIs, and the data and applications they expose, even more achievable: PingIntelligence for APIs uses AI and machine learning methods to detect, block and report attacks, as well as deliver detailed traffic information for deep visibility into all API activity—which helps secure APIs and the digital assets they connect. To make it easier for organizations to experience this for themselves, Ping now provides a cloud-based intelligence trial. Blocking Anomalous Behavior While traditional enterprise security solutions aren’t designed to protect against attacks targeting the unique vulnerabilities APIs present, PingIntelligence for APIs fills these security gaps by detecting, reporting and blocking anomalous behavior and attacks on each API under its watch. These include attacks on login systems, data theft, remote application control, API-specific DoS/DDoS attacks, stolen credential attacks and more. This update now extends the ability of PingIntelligence for APIs to stop additional threats, such as data exfiltration over extended periods of time This update now extends the ability of PingIntelligence for APIs to stop additional threats, such as data exfiltration over extended periods of time, content scraping, and slow login attacks, along with delivering improved bot detection. In addition this release supports sending threat information to Splunk environments, thereby enabling teams to consolidate attack information across their full security spectrum. Emerging Threats PingIntelligence for APIs enhances the security provided by any API gateway by bringing in AI-based threat detection and blocking to their environments. Adding to its current integrations with PingAccess and Axway AMPLIFY, the Ping solution now integrates with the Apigee Edge platform. “Ping is helping some of the world’s largest organizations protect against an ever-diversifying landscape of cybersecurity threats, including those against API infrastructures. Many of the recent API abuses and attacks took months and years to detect, further reinforcing the need for IT leaders to build API-security focused teams,” shared Bernard Harguindeguy, CTO, Ping Identity. “As evidenced by the new advancements to our PingIntelligence for APIs solution, we’re committed to delivering even more leading-edge technology to protect our customers’ API infrastructures against these emerging threats.”
Ava Group (AVA), a provider of security risk management services and technology will be showcasing its portfolio of security solutions at Intersec Dubai 2019, stand S3-C48. Intersec Dubai features a rich selection of exhibitors in Security, Safety & Fire Protection, attracting visitors from the Middle East, Africa, the Indian subcontinent and well beyond. Ava Group will be presenting the latest exciting solutions from its technology division - which incorporates Future Fibre Technologies (FFT) and BQT Solutions. As a provider of risk management services and technologies, Ava Group offers a portfolio of complementary solutions encompassing both fibre optic intrusion detection and high security access control and locking. Increased Investment As a key event for the region and beyond, Intersec Dubai is the perfect way for security providers and buyers to start 2019" Mark Horton, Global Sales & Marketing Director commented, “As a key event for the region and beyond, Intersec Dubai is the perfect way for security providers and buyers to start 2019. Our solutions offer the very latest in security technology and the highest levels of protection, key benefits that we know are always well-received by visitors at the event.” Mark continued, “Over the last couple of years we have seen a significant growth in demand for our products in the Middle East, with increased investment in infrastructure across the region as a whole. Because of continued growth in the market, we have also invested in the expansion of our Dubai-based office and regional support team to ensure we are perfectly placed to supply and service our customers.” Reporting Multiple Disturbances Future Fibre Technologies will be showcasing its enhanced Aura Ai-2 controller. Featuring unrivalled high-sensitivity detection, location accuracy, cut resilience capability and the industry’s longest linear range - this product features new ultra-low noise optical detection electronics. This ensures a single controller can cover a distance up to 110 kilometres, accurately detecting, locating and reporting multiple disturbances to just +/- two metres. Also on stand S3-C48, BQT Solutions will be demonstrating the new high-strength Orca lock to the middle east market Also on stand S3-C48, BQT Solutions will be demonstrating the new high-strength Orca lock to the middle east market. Building on the success of the award winning YG10, the Orca lock is designed for securing gates, roller doors, shipping containers and any other large door or entryway. Alongside the Orca’s impressive physical attributes, a unique feature is its ability to fully integrate into an access control system, surpassing any other solutions available in the market. Security Risk Management Orca is fully monitored, weatherproof, and user configurable - providing the perfect indoor and outdoor locking solution. As well as the products themselves, the Ava Group team will be on hand to explain how its solutions are being used in real-world projects to address the latest threats. Mark concluded, “We are looking forward to discussing recent key examples of our technology in action, including a major military closed data network where our data network infrastructure protection solution is protecting against tapping and tampering. These projects illustrate the depth of our expertise in security risk management and highlight the level of protection which we achieve to client’s assets and infrastructure. If you are visiting the event come and have a chat with our friendly and expert team on Stand S3-C48 about your specific security needs.”
Milestone Systems, globally-renowned open platform company in networked VMS, released its Device Pack 10.0a in October this year and now supports the MOBOTIX MOVE camera series. MOBOTIX MOVE is an independent product line providing customers everything from a single source. “MOVE” stands for the use of mechanically moving parts in the cameras, meaning that MOBOTIX have parted with their previous product policy of only offering decentralized video systems on the market. The MOBOTIX MOVE product line is the first motorized devices and first ONVIF-based camera line from MOBOTIX. “We’re glad to be supporting the first ONVIF compliant products introduced by MOBOTIX as we believe this will enable us a faster release to market going forward,” said VP (Products), Jesper Just Jensen, Milestone Systems. Device Pack 10.0a With the Device Pack 10.0a, Milestone Systems also supports new firmware for MOBOTIX’ Mx6 camera series With the Device Pack 10.0a, Milestone Systems also supports new firmware for MOBOTIX’ Mx6 camera series. Mx6 cameras use a powerful CPU that delivers up to 34 frames per second in full HD. This allows for even better capture of quick movements. The camera line has more capacity for software applications such as 3D motion analysis and license plate capture in the camera. "Thanks to our market opening strategy, Milestone Systems is today one of the largest technology partners of MOBOTIX AG. Due to the growing global demand for our cyber-secure premium cameras, we are very pleased to announce the release of the Device Pack 10.0a, which now enables the integration of the entire MOBOTIX camera world into the Milestone VMS: our Mx6 IoT series as well as the latest MOVE cameras,” says Philipp Helmes, MOBOTIX Product Manager for Integration Solutions. IP-Based Physical Security Solutions Milestone Systems now supports more than 7,000 devices, and 40% of Milestone Systems’ drivers are now integrated through ONVIF, an open industry forum that provides and promotes standardized inter-faces for effective interoperability of IP-based physical security products.
Terrorism by unmanned aircraft is a growing threat. Using drones to smuggle contraband into prisons is a current trend. While many countries are deploying UAVs in combat, the UAS technology is getting easier and easier to acquire by the general public and ill-intentioned groups. Most of current security systems set up in critical infrastructures are not sufficient to guarantee an appropriate level of protection. Over the past several months, more and more drones have been flying over Florida's prisons, particularly as a means of smuggling. SPYNEL 360° Thermal Imaging Sensors To protect prisons, borders and critical infrastructures from smuggling and terrorism, Electro Optical Industries upgraded their most powerful 360° thermal imaging sensors SPYNEL-X and SPYNEL-S, integrating a visible channel and a laser rangefinder to the thermal cameras. The new V-LRF option aims to facilitate the tracking and the identification of a detected threat, thanks to the full HD visible cameras’ optical zoom (x30). The exact distance of the threat is provided by the laser rangefinder in real time, an option particularly adapted to the detection, tracking and recognition of the smallest targets, like UAVs. SPYNEL & its V-LRF option ensure no blind sector for a real 360° coverage in all surveillance phases: detection & identification An innovation it is, as all other systems on the market must use separate sensors to get similar functions: one sensor for detection, a radar for instance, and another sensor for identification, such as a PanTiltZoom (PTZ) camera. Xavier Elbaz, Sales Manager at Electro Optical Industries explains: "With separate systems, it is hardly possible to ensure a real 360° coverage for detection and identification because of blind sectors created by the mechanical supports. Moreover, separate sensors must be integrated and calibrated to properly operate together. SPYNEL & its V-LRF option ensure no blind sector for a real 360° coverage in all surveillance phases: detection & identification." SPYNEL V-LRF With CYCLOPE Detection Software In addition, most of the time, UAVs' small size and low electromagnetic signature go unregistered by traditional detection measures. With SPYNEL's thermal imaging technology, it is impossible for a drone to go unnoticed: any object, hot or cold will be detected by the 360° thermal sensor, day and night. SPYNEL V-LRF and its automatic detection & tracking software CYCLOPE are easy to deploy and to use, and the system is easily interfaceable for multi-sensor protection of critical infrastructure like prisons. Data is smoothly merged with other sensors’ data like radars, AIS, fence vibration sensors, etc., and displayed on the same interface, whereas separate sensors must be integrated and calibrated to operate properly together.
According to the reports of not-for-profit organization Gun Violence Archive, the year 2018 has seen 323 mass shooting incidents as of November 28 in the United States. This number is 346 for the year 2017 and 382 for 2016 (more statistics are available here), with “mass shooting” defined as cases where four or more people are shot or killed in the same time period and location. While definitions of mass shooting vary with organizations in the US, the count of over 300 incidents per year, or about once per day on average, is simply alarming. It raises public safety concerns, ignites debates and protests, which in turn lead to public unrest and potentially more violence, and increases costs for governments from the regional to federal level. Most importantly, the loss of lives demands not only improvement in post-incident handling and investigation, but also new prevention technologies. Gunshot Detection Solutions AI weapon detection offers a more efficient alternative to prevent active shooting There are several gunshot detection solutions in the security market, commonly used by law enforcement agencies to detect and locate gun fires. These systems function based on acoustic recordings and analyses and often in combination with signals detected by sensors of the optical flash and shockwave when a gun is fired. However, gunshot detection by nature dictates that the law enforcement can only react to a shooting incident that has occurred. With fast action, law enforcement can prevent the incident from escalating, but lives that are lost cannot be recovered. With the development of artificial intelligence in object recognition, AI weapon detection offers a more efficient alternative to prevent active shooting: AI can visually detect guns based on their shapes before they are fired. The AI is trained to recognize firearms in different shapes, sizes, colors, and at different angles in videos, so that the AI weapon detector can be deployed with existing cameras systems, analyze the video feeds, and instantly notify security staff when a gun is spotted. Comparison of the advantages for law enforcement and public security agencies Legacy gunshot detection using sensors AI weapon detection Reactive measure: detect after guns have been fired Proactive measure: detect before guns are fired Time to action: within 1 second Time to action: within 1 second Unable to provide visual data about shooter(s) Can provide data about shooter(s) based on the camera recording: clothing, luggage (backpack, handbag, etc.), facial features, vehicle Unable to track the location of the shooter(s) before and after shooting because of the lack of sound Can track the shooter(s) using AI Person & Vehicle Tracking, AI Face Recognition, and AI License Plate Recognition False detection caused by similar sound such as fireworks and cars backfiring Minimal to no false detection, as AI can distinguish different types of handguns and rifles from normal objects (umbrella, cellphone, etc.) Require physical deployment of gunshot detection sensors Can be used with existing camera systems, do not require special hardware Complicated to deploy, require highly trained professional Easy to deploy as an add-on to existing video surveillance system - Can integrate with gun-shot detection to create a “double knock” audio and video active shooter alert system Gun-Shot Detection Advantages In addition to advantages for law enforcement and public security agencies, this type of visual-based pre-incident detector has three-fold advantages for the public: Save lives by spotting the shooter before the shooting event. Minimize the chaos entailing an incident: panic and chaos caused by a shooting incident often adds to injury, as people run, fall, trample on others… With an AI weapon detector, when a gun is spotted, the system sends an alert to security staff, who can quickly control the situation in an organized manner and apprehend the intending shooter. Can be added as a SaaS (Security as a Service) component to small business and home surveillance systems, e.g., intrusion detection alerts (home invasion incidents with firearms number over 2500 per year nationwide). For a complete active shooter detection system, video-based AI detector can operate in conjunction with gunshot detectors for enhanced security. Traditional X-ray based weapon detection or metal detection entrance systems are complicated and expensive; with AI video technology, active shooter detection system can be cost-effective, and after all, what price tag can one put on a life? Written by Paul Sun and Mai Truong, IronYun
In my coverage of China Tariffs impacting the security industry over four recent articles, products on the tariff schedules routinely integrated into security solutions included burglar and fire alarm control and transmission panels, video surveillance lenses, HDTV cameras used for broadcast use cases and fiber optic media converters. The general ‘callout’ of ADP (Automatic Data Processing) devices and peripherals technically includes servers, workstations and microcomputers, all of which are commonly used to support security solutions. The underperformance, from June 15 to August 24, of U.S. stocks with high revenue-exposure to China, and that of Chinese stocks with high revenue-exposure to the United States was significant and almost identical at 3.2%, significant losses to some investors already involved in security industry M&A activity. Significant Public Safety Facial Recognition (FR) vendors leveraging AI expanded their market focus to retail and public safety While it was not apparent that practitioners’ security program budgets kept pace with the growth of the more popular solution providers like video surveillance and cyber security, the ICT industries supporting the security economy continued to expand, especially in wireless and wired infrastructure, including preparations for 5G wireless rollouts. These omnipresent technologies drove significant public safety, smart city and public venue projects in 2018. Facial Recognition (FR) vendors leveraging AI expanded their market focus to retail and public safety. In 2018, virtually every public presentation, webinar and published Q&A on social media monitoring and facial recognition technologies I worked on, involved significant pushback from privacy advocates, almost to the point of alarmism. Massive Risk Reduction Several solution providers in these areas have made significant strides on data protection, accuracy, powered by AI and documented crime reduction cases; however, this real news is quickly shadowed by privacy advocates, seemingly ignoring massive risk reduction, especially in the case of active assailants and gang-related crime. Will FR become mainstream? The cautious security industry may take a cue from the maverick retail industry, sports venue and VIP verification solution providers that grew in 2018. 2019 trends: presupposition or repudiation; winners and losers. Chinese tariffs have had a huge impact on the security industry, which can be seen from changes to U.S and Chinese stocks Although technology adoption forecasting is inexact, there are definitive opportunities in the security industry born on necessity. With the widespread problem of false alarm transmission and inability for first responders to ‘be everywhere,’ developers of solutions that provide automated verification and alternative security incident detection are expected to become mainstream. Promising Detection Systems The use of AI, NLP, LiDAR, UAS (Unmanned Aerial Vehicles aka drones) with surveillance and thermal imaging will grow, mostly due to higher acceptance in other industries like autonomous vehicles, rail safety, terrain and post devastation mapping/rescue. However, legacy ‘listing’ or certification organizations will be forced to make an important decision for their own survival: work toward integrating these promising detection systems into acceptance by insurance, licensing and standards development organizations. 2019’s ‘true’ Industrial Philanthropists will be needed to fund early warning tech for firefighters and the presence of active assailants 2019’s ‘true’ industrial philanthropists will be needed to fund early warning tech for firefighters and the presence of active assailants. For these use cases, 5G infrastructure rollouts, FR acceptance, lower cost perimeter detection and long range object and fire recognition by LiDAR and Thermal imaging will all be watched closely by investors. Should public agencies and philanthropical solution providers in the security industry cross paths, we may just yet see a successful, lifesaving impact. Cyber Risk Profile The ‘Digital twin’ refers to a digital replica of physical assets (physical twin), processes, people, places, systems and devices that can be used for various purposes. Your ‘Security Digital Twin’ has a similar physical and cyber risk profile, either through common threats, similar assets or both. Good news: managing your risk, protecting assets and securing your facilities in 2019 will get easier as security digital twin profiles will grow in maturity, while keeping their data sources private. This will be accelerated by the maturity of AI-based, auto-generated visualizations and image recognition, that happens to also drive the FR solutions. The 5G wireless infrastructure market is emerging as far more of a quantum leap in connectivity, like ‘wireless fiber optics’ performance, than an upgrade to 4G LTE. The 5G infrastructure market will be worth $2.86 billion by 2020 and $33.72 billion by 2026, growing at a compound annual growth rate (CAGR) of 50.9%. Intelligent Applications The explosion of ingested voice, video, and meta-data, the interconnectivity of devices, people and places, and the integration of intelligent applications into expanding ecosystems all require faster communications. To be more accurate, 5G rollouts will accelerate in 2019; however, current project funding will include and be impacted by future enterprise security connectivity: 5G and FWA (Fixed Wireless Access). 5G rollouts will accelerate in 2019; however, current project funding will include and be impacted by future enterprise security connectivity Quite simply put, larger solution providers are gently coaxing practitioners into seemingly ‘open systems;’ the negative discovery during an M&A process, audit or integration with a smart city’s public/private partnerships will continue to be revealed, and related industries will force reform. Autonomous things will be enabled by AI and image recognition. With few affordable rollouts of security robots and outdoor unmanned ground vehicles (UGV) that leveraged platforms popular with research and even NASA, the autonomous security robot was mostly MIA from a security practitioner’s program in 2018. Perimeter Intrusion Detection One platform was even accused of intimidating homeless people in a public place, at a major city. Industries mutually beneficial are often unaware of each other; this will change gradually: one major domestic airport is currently evaluating a UGV platform performing perimeter intrusion detection, runway weather conditions and potential aircraft taxiing dangers. The platform is being used largely in transportation research, yet offers significant opportunities to the security industry. Research firm Gartner estimates that 70% of today’s technology products and services can be enhanced with ‘multi-experience’-based VR/AR/MR The ‘immersive experience’ of virtually any security or threat detection is a twist on virtual/augmented/mixed reality (VR/AR/MR) with additional sensory features. Although VR/AR/MR is well underway in other industries, there are several companies with solutions like VR-based active assailant training that could provide a fighting chance for practitioners, employees, visitors, faculty and children. Research firm Gartner estimates that 70% of today’s technology products and services can be enhanced with ‘multi-experience’-based VR/AR/MR. Security Ecosystem Members Not necessarily MIA, but of special mention is the need of security and safety practitioners to prioritize communications systems over ‘nice to have’ expansive video surveillance systems for mass casualty threats. This will eventually improve with 5G for Enterprise solution rollouts. At the past GSX and upcoming CES Technology trade shows, a new roundup of technologies is discovered: a wider diversity of protection promise to save ASIS members on their technical security program is realized. With each of the ‘winners,’ (5G, AI, NLP, LiDAR, UAS [Unmanned Aerial Vehicles aka drones], thermal imaging, digital security twins and smart-city-friendly technologies) it is both exciting and challenging work for both security practitioners and solution providers. All things equal and with the necessary technology acceptance testing processes, this is a truly great time for security ecosystem members.
Global and domestic threats have highlighted the need for tighter security across all verticals. One of the technologies that has redefined situational awareness and intrusion detection is thermal imaging. Once a technology exclusively manufactured for the military operations, thermal cameras today are deployed across hundreds of security applications and continue to see strong demand in existing and emerging commercial markets. With thermal technology, security personnel can see in complete darkness as well as in light fog, smoke and rain Technology Overview And Early Adoption What distinguishes thermal cameras from optical sensors is their ability to produce images based on infrared energy, or heat, rather than light. By measuring the heat signatures of all objects and capturing minute differences between them, thermal cameras produce clear, sharp video despite unfavorable environmental conditions. With thermal technology, security personnel can see in complete darkness as well as in light fog, smoke and rain. Originally a military developed, commercially qualified technology, the first thermal cameras for military and aircraft use appeared in the 1950s. By the 1960s, the technology had been declassified and the first thermal camera for commercial use was introduced. However, it wasn’t until the late 1990s - when FLIR Systems introduced a camera with an uncooled thermal detector - when the technology began to see substantial adoption beyond government defense deployments. Installations At Critical Infrastructure Sites In the 2000s, industrial companies were some of the first adopters of thermal, using the technology for predictive maintenance to monitor overheating and machine malfunctions. In the years following the September 11 terrorist attacks in 2001, there was an increase in thermal camera installations across critical infrastructure sites. Stricter security requirements drove the deployment of thermal cameras for perimeter protection, especially in the nuclear power sector. Thermal cameras produce clear video in daylight, low light or no light scenarios and their sharp images result in higher performing analytics In 2010, the U.S. Nuclear Regulatory Committee released its 73.55 policy, which states nuclear facilities must “provide continuous surveillance, observation and monitoring” as a means to enhance threat detection and deterrence efforts onsite. Because thermal cameras produce clear video in daylight, low light or no light scenarios and because their sharp images result in higher performing analytics, thermal cameras quickly became the preferred option for nuclear facilities. Likewise, following the 2013 sniper attack on PG&E Corporation’s Metcalf transmission substation, the Federal Energy Regulation Commission introduced the Critical Infrastructure Protection Standard 014 (CIP-014). The policy requires utilities to identify threats to mission critical assets and implement a security system to mitigate those risks. This statute also led to more thermal installations in the utility sector as thermal cameras’ long-range capabilities are ideal for detection of approaching targets beyond the fence line. The demand from both industrial and critical infrastructure entities, as well as other factors, helped drive volume production and price reduction for thermal, making the technology more accessible to the commercial security marketplace. Commercial Applications In recent years, the increasing affordability of thermal cameras along with the introduction of new thermal offerings has opened the door to new commercial applications for the technology. In the past, thermal cameras were designed for applications with enormous perimeters, where the camera needed to detect a human from 700 meters away. Locations like car dealerships, marinas and construction supply facilities can be protected by precise target detection, thermal analytic cameras providing an early warning to security personnel Today, there are thermal cameras specifically designed for short- to mid-range applications. Developed for small to medium enterprises, these thermal cameras ensure property size and security funds are no longer barriers to adoption. Lumber yards, recreation fields and sports arenas are some of the commercial applications now able to implement thermal cameras for 24-hour monitoring and intrusion detection. Affordable thermal cameras with onboard analytics have become attractive options for commercial businesses Innovation And Advancements Innovation and advancements in the core technology have also spurred growth in thermal camera deployment, providing faster image processing, higher resolution, greater video analytic capabilities and better camera performance. In particular, affordable thermal cameras with onboard analytics have become attractive options for commercial businesses that need outdoor, wide area protection. Car dealerships, marinas and construction supply locations all store valuable merchandise and materials outside. Without protection, these assets are vulnerable to vandalism and theft. However, by providing precise target detection, thermal analytic cameras provide an early warning to security personnel so that they can intervene before a crime is committed. By helping to deter just one incident, the thermal solution delivers a clear ROI. New Market Opportunities Not only are there more thermal cameras in use today than ever before, but there are also more thermal sensors being integrated with other multi-sensor systems, driving the adoption of thermal in new markets. For large perimeter surveillance applications, thermal is repeatedly being integrated with radar and drones to expand situational awareness beyond the point of fixed cameras. Users get immediate, accurate alerts of approaching targets and evidentiary class video for target assessment In the commercial market, thermal imagers are combined with optical sensors, analytics and LED illuminators into one solution that integrates with central monitoring station platforms. By bringing these technologies together, users get immediate, accurate alerts of approaching targets and evidentiary class video for target assessment. The result is a lower number of false positives, reducing the total cost of ownership for the solution. These multi-sensor solutions also feature two-way audio capabilities, which enable remote security officers to act as “virtual guards” and speak to intruders in real-time to dissuade them from illegal activity. The introduction of solutions that integrate all these state-of-the-art technologies under one unit reduces the amount of capital and infrastructure needed for deployment. Consequently, more small businesses and alarm monitoring companies can implement advanced perimeter security technologies like thermal sensors, some for the very first time. Thermal cameras have gone from military defense devices to widespread commercial security cameras Multi-Sensor Thermal Solutions Multi-sensor solutions featuring thermal are quickly gaining traction and opening the door to new business opportunities for the security channel. One of the primary reasons for the strong market interest in these systems is they enable integrators to increase their recurring monthly revenue (RMR). With intense price competition and eroding margins on CCTV equipment, integrators have to rely on RMR to grow their businesses. Offering remote video monitoring services and virtual guarding technologies is one of the best ways to do so. Additionally, there is a clear demand for it. Central stations are continually looking for new technologies to offer their customers and businesses are interested in economical alternatives to physical guards. In conclusion, thermal cameras have gone from military defense devices to widespread commercial security cameras that are a substantial segment of the outdoor security protection market. From nuclear power plants to construction locations, thermal technology is being implemented to secure sites around the globe.
Add March Networks to the growing list of companies in the physical security market that are addressing the possibility of cyber-threats. Cybersecurity is especially relevant to two of March Networks’ primary vertical markets – banking, whose focus on money requires stringent cybersecurity; and retail, which has been the target of recent cybersecurity attacks. “People just don’t know what to do with cybersecurity,” says Dan Cremins, Global Leader, Product Management at March Networks. “The thing is, you have to figure out how to make your products, solutions and networks more secure, and then let them know what you are doing about it.” Cybersecurity Mobile App As the profile of cybersecurity has increased in the physical security market, March Networks has added cybersecurity features to its GURU app. GURU is a mobile app for integrators to use when installing and diagnosing equipment in the field. Using a wireless dongle, the system can read the QR (Quick Response) code on a camera, for example, and provide installation information specific to that camera. As the profile of cybersecurityhas increased in the physicalsecurity market, March Networkshas added cybersecurity featuresto GURU GURU’s new Security Audit tool enables the app to scan a unit and check to make sure it is cybersecure; that is, the right ports have been closed and default passwords have been changed. Simple green, yellow and red coding communicates the cybersecurity status of equipment as it is being installed – and it takes less than five minutes. After installation, the GURU app can be used to conduct an extra check to ensure cybersecurity. There is also a section on the March Networks web site identifying security vulnerabilities (listed by CVE [Common Vulnerabilities and Exposures] number), explaining whether they affect March Networks equipment, and the availability of any patches. “Cybersecurity is the number one threat to any industry, including ours,” says Cremins. “We offer a tool to help people address it. We are trying to be as proactive as possible, and stay ahead of it.” Integrating Inventory Tracking & Video There are other developments at March Networks, too, including a new integration partner in the retail sector. Tracking inventory is critical to retail loss management, and March Networks has integrated its video system with the Zebra RFID system for inventory tracking. Zebra uses radio frequency identification (RFID). Asset tags are used in combination with sensors mounted throughout a facility to keep track of where goods are transported in a retail store, warehouse or other location. If something goes missing,video of that item, tied to trackinginformation from the RFID system,is available instantly to aid withan investigation The Zebra RFID system generates inventory tracking information that is integrated with March Networks video in much the same way that point-of-sale (POS) information has been used with video. Information from inventory tracking is associated directly with each frame of video. The integration allows video cameras to watch equipment as it moves around a warehouse or retail space. If something goes missing, video of that item, tied to tracking information from the RFID system, is available instantly to aid with an investigation. In addition to retail, there are also applications of RFID inventory tracking in medical environments, where expensive equipment is used throughout a hospital, for example. Integration of video with inventory control would allow video cameras to watch medical equipment as it travels from floor to floor and room to room. Video provides a valuable investigation tool if a medical device goes missing. “They can review the video to see where it was and see what happened with it,” says Cremins. HDR Cameras For Banking Applications At the recent ASIS show in Orlando, March Networks introduced the new ME4 series of multi-exposure, 4 megapixel cameras. The cameras are aimed at improving video image performance in situations with varied light, such as a glass-enclosed ATM enclosure, bank branch, or a retail location where bright windows can cause backlighting and other problems. In addition to better image quality and resolution, the cameras have been designed very economically, says Cremins. They strike a balance between video clarity and bandwidth and storage efficiency. The cameras use HDR (high dynamic range) technology designed for the most extreme lighting conditions. Even in an environment surrounded completely by glass, the cameras can still see the person in the foreground and details in the background. Facial details are critical in applications at banks and financial institutions.
Integrity Security Group is using SmartTask’s SmartForms to gain added visibility and dramatically cut down on its administrative burden. Having adopted the employee scheduling and mobile workforce management software last year for the provision of proof of attendance, control room management and staff rostering, the company is now using its electronic data capture functionality to streamline a range of operational processes. Initially, SmartForms are being used for vacant property and mobile patrol inspections as well as daily vehicle checks, already saving more than 15 hours of admin a month. SmartTask SmartForms The SmartForms replace previous paper-based processes that were increasingly difficult to manage by the office-based admin team “We are now using the SmartTask SmartForms to help reduce administration, capture critical work data and enforce health and safety procedures,” explains James Chittil, General Manager at Integrity Security Group. “We are constantly looking at clever ways to take advantage of the software’s rich functionality, so we can continue to simplify and enhance the way we operate.” The SmartForms replace previous paper-based processes that were increasingly difficult to manage by the office-based admin team. All reporting for vacant property and mobile patrol inspections – for both scheduled patrols and alarm activations – are now completed using a SmartTask-enabled smartphone. By electronically capturing all relevant information, including photo evidence, Integrity can quickly provide customers with a status update and details of all undertaken work as well as respond to any identified issues. Vehicle Checks And Fleet Management Meanwhile, daily vehicle checks for Integrity’s fleet of vans are now completed using a specially-developed SmartForm, so the company can instantly see if drivers are complying with this health and safety procedure. Any vehicle-related problems or damage can be raised by the driver and actioned immediately by the admin team to mitigate fleet risk. Mileage data is also captured through the software, enabling maintenance requirements to be tracked and scheduled at appropriate intervals. “The SmartForms are enabling us to dramatically reduce paperwork and remove manual processes. This is making it much simpler for both our security officers in the field and our office-based admin team to capture, collate and communicate essential operational data. This is not only helping us make better use of our valuable resources, but also enhance the service we are providing to customers,” added James Chittil. Paul Ridden, CEO of SmartTask commented: “Our experience within the security sector means we are continually developing new functionality that overcome real-world problems for our customers. This is the reason we are working in partnership with a growing number of security businesses who recognize the value they can gain and the benefits they can achieve from using the SmartTask software.” Integrity selected SmartTask to replace an outdated time and attendance system, enabling it to effectively monitor the whereabouts and welfare of staff Lone Worker Protection Integrity selected SmartTask to replace an outdated time and attendance system, enabling it to effectively monitor the whereabouts and welfare of staff as part of its commitment to lone worker protection. The company is also using the intelligent rostering functionality to streamline internal planning processes, while the interactive dashboard supported the launch of a dedicated, out-of-hours control room operation by providing a live view of all scheduled shifts and expected or missed check calls. SmartTask is an advanced and simple-to-use employee scheduling and mobile workforce management solution that enables security companies to better plan and manage their workers, so they are at the right place, at the right time. The cloud-based software solution combines intelligent rostering, live monitoring and integrated proof of attendance across both static and mobile teams, making it the ideal tool to improve operational control, enhance customer satisfaction, and support duty of care to staff.
MARSS NiDAR system has been selected to secure and protect a critical national infrastructure (CNI) site in the form of a major dam facility. The NiDAR command and control (C2) system has been selected to integrate a thermal camera and a sonar system to protect the dam from potential underwater and surface approaches. NiDAR is an advanced long-range surveillance system designed to protect maritime and land-based critical infrastructure from air, surface and underwater approaches. Tracking Objects In Real Time NiDAR is sensor agnostic, enabling it to integrate with any existing hardware or systems, and due to its modular design, not only does it meet the current contract needs, but it also offers the flexibility to meet any future expansions or requirements. NiDAR can track, monitor, detect, classify, and respond to multiple objects, 360° in real time NiDAR can track, monitor, detect, classify, and respond to multiple objects, 360° in real time, of over 1000 known and unknown, air, surface and underwater objects thanks to the software algorithms. It can intelligently analyze and rank unknown objects to determine potential threat levels and automatically trigger the appropriate alert. When the user determined warning and alarm zones are breached the system can automatically or manual deploy integrated countermeasures to deter potential approaches and de-escalate threats. Enhanced Awareness Picture The intuitive C2 interface provides an enhanced awareness picture, in real-time, through a touchscreen user interface and multi touch control. Rob Balloch, Sales Director of MARSS said, “NiDAR was chosen for this critical national infrastructure as it is robust and suited to all environments, however challenging. Its high availability and reliability, low maintenance and cost effectiveness makes it the perfect choice for any future growth, or change of requirements, with minimum disruption.”
Premier League football club Everton FC has deployed SureCloud’s GDPR suite to manage and monitor its data and GDPR compliance, enabling the club to work towards GDPR compliance, optimize internal processes and position it strategically for the future. The solution replaced Everton FC’s manual data mapping and processing methods. Manual Data Mapping And Processing Everton FC’s databases are extensive, containing details on over 32,000 season ticket holders and over 600,000 registered fans, with details on around 360 employees, players, agents, suppliers, and individuals associated with the club’s community charity and partner school. Much of this information is sensitive. This data and all of the processes associated with it were being manually managed and tracked in a series of Excel spreadsheets. With multiple requests and queries to respond to every day, the club’s Data Protection Officer was struggling to record and manage smaller ad hoc queries, incidents, and tasks. With GDPR due to place much tighter restrictions on how the club processed, managed and shared its data – as well as on the reporting of any incidents that did occur – the club needed a more comprehensive and reliable tool in place before 25th May 2018. SureCloud Platform The club approached its long-standing IT support provider NCC to find a solution. NCC recommended the SureCloud GDPR Suite, delivered on the SureCloud platform. After SureCloud had successfully demonstrated the ability to provide full visibility for management and automation of GDPR processes across the organization, Everton FC selected its cloud-based suite of solutions. Two dashboards were created according to Everton FC’s specific needs Two dashboards were created according to Everton FC’s specific needs: one to show all data mapping and transfers, including where data is being held and who it is being shared with; and one showing incidents and requests, including a subject request register and incident tracker path. This gives an immediate overview of which requests are still outstanding, such as a request for an individual’s personal information to be erased from the database. SureCloud GDPR Suite The five applications Everton FC chose to deploy from the SureCloud GDPR Suite were: GDPR Program Tracker - to enable the club to map all its disparate data and workflows using intelligent risk-based questions GDPR Management – to provide all mandatory GDPR business-as-usual processes Information Asset Management - to record and maintain the club’s entire data inventory Compliance Management for GDPR - to help Everton FC speed up their process of attaining compliance and on-going real-time risk remediation Incident Management for GDPR – to meet the GDPR requirement to log, track and notify the ICO of any data breaches, should an incident arise Ian Garratt, Data Protection Officer at Everton FC said: “The penalties for not achieving GDPR compliance are severe – up to 4% of our revenues, or €20 million. It was imperative that we got a solution in place that could not only help us achieve GDPR compliance but would also make it quick and easy for us to demonstrate that compliance at any point, on request. SureCloud’s GDPR Suite fit the bill.” Centralized Data Management Now, all of Everton FC’s disparate data are mapped, risk-assessed and tracked in a single centralized system “We are now tracking and recording every single data request in a centralized way. With NCC’s support, SureCloud’s solution has brought a comprehensive clarity to our data processing that was impossible to achieve with manual spreadsheets. The system is so intuitive; it has helped us streamline multiple processes and undertake impact assessments that we couldn’t handle before.” Now, all of Everton FC’s disparate data are mapped, risk-assessed and tracked in a single centralized system. All changes and requests are automatically tracked so that activity records and data audits can be produced at the click of a button. Should an incident like a suspected data breach occur, it is identified and reported immediately and automatically. The club’s data protection team can select which asset has been affected and immediately determine the severity of the incident and whether it needs to be reported to the ICO. Should it need to be escalated, the report is available instantly. Data Processing, Documentation And Risk Management Ian Garratt added: “The SureCloud GDPR Suite isn’t just a compliance tool; it’s a comprehensive management tool. We now have a continuous, real-time status of where we are and what we need to be doing in terms of data processing, documentation and risk management. It would have simply been impossible to achieve this manually. SureCloud has not only helped us to work towards GDPR compliance they have optimized our internal processes and positioned us strategically for the future.” In addition to deploying five applications within the GDPR suite, SureCloud is currently adapting its Incident Assessment tool to meet Everton FC’s specific requirements.
Above the Line Security have improved the safety of their at-risk employees by switching from a manual call-in system to the user-friendly StaySafe lone worker solution. Employees at Above the Line Security are responsible for guarding individuals and high-value equipment on busy film sites. Ensuring Employee Safety StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map Prone to theft and coming into contact with potentially volatile paparazzi and members of the public, the company required a more reliable way of monitoring the safety of their guards. StaySafe allows workers on site to send an alert in an emergency while providing the employee with an accurate location via a real-time map. Monitors are alerted if an employee triggers an alert or fails to check-in on the app during their shift. StaySafe StaySafe also provides the ability for an alert to be raised even during difficult situations. If engaged in a confrontation, a panic can be sent discreetly, or a duress PIN entered if the app is discovered by the aggressor. Missed check-in alerts will also alert a monitor in cases where the lone worker may be unable to send a panic themselves. “Having used an app for the first time to protect our lone workers, we were incredibly impressed by the ease and agility of set up and usability. Our employees have adapted quickly to using the app whenever they work and as they do not always come to the office, it allows them to set up for the day quickly and independently.” Lone Workers’ Safety Security Personnel are often targets for verbal and physical abuse due to the nature of the work they carry out" Adele O’ Toole at Above the Line, continues; “Previously, we had to rely on night supervisors based in external locations to take check-in and emergency calls manually. This proved expensive and disconnected, particularly if our lone workers were situated in areas of low signal where making contact to ensure their safety was infrequent and unreliable. With StaySafe, we are able to instantly locate our workers on a map once they have checked-in, even in areas of low signal, saving us a lot of time and human resources.” Don Cameron, CEO at StaySafe adds; “Security Personnel are often targets for verbal and physical abuse due to the nature of the work they carry out. They often protect valuable assets which leads to the potential risk of theft and aggression. StaySafe provides peace of mind for the lone workers and the business by providing an effective and reliable solution for a range of volatile situations. Organizations can see exactly where their staff are in the case of an emergency and can send assistance directly to them – all with the added bonus of being user-friendly and cost-effective, only requiring a mobile phone.”
Traka has been specified at a main UK international Airport to deliver bespoke solutions for the safe management of replica improvised explosive devices (IEDs), alongside intelligent key management systems. The UK airport, which cannot be named for security reasons, uses replica IEDs for training purposes across its security network, to ensure correct procedures are being followed in the unfortunate event of a real threat. Security Management Using Replica IEDs The importance of secure management of replica IEDs is integral, with recent well-publicized events having shown the major disruption caused by any unaccounted items, including an abandonment of the last game of the season for Manchester United in 2016. Traka, which already provides the airport with essential intelligent key management units, created a bespoke management locker solution for the safe storage of replica IEDs on site, to ensure they could only be operated by authorized personnel. The units present audit control capability and reporting on an instant basis with any units that do not get returned being instantly accountable. To have any replica IED device unaccounted for would have serious security implications for the Airport as a whole" Intelligent Key Management Says a Security Manager at the Airport, “To have any replica IED device unaccounted for would have serious security implications for the Airport as a whole, with a real possibility of closure and consequential mass disruption.” “With increasing numbers of passengers and noted global security threats, we cannot afford to take the risk and knew Traka could be called upon as the experts to provide a solution. The lockers not only provide an extra security dimension, but also ensure the smooth running of the Airport security. They enhance our training objectives as the audit control capability allows replica IEDs to be used across terminal staff, safe in the knowledge they will always be accounted for and returned.” The lockers support the Airport’s use of Traka solutions for intelligent key management Asset And Vehicle Tracking The lockers support the Airport’s use of Traka solutions for intelligent key management for security and engineering keys, alongside asset and vehicle control. Ben Farrar, Traka Market Development Manager added, “It is the focus of every Airport to deliver the best possible experience for passengers, while ensuring their absolute safety and security at all times. And in doing so, ensure staff can present all processes in a smooth and stress-free environment.” “Traka’s provision of bespoke locker solutions for the safekeeping of replica IEDs, alongside our intelligent key management systems as used by this Airport may only seem like smaller details in a complex security matrix. But they work together for the benefit of security teams to ensure effective management and automation, decreasing the likelihood of causing delays and disrupting the airport flow unnecessarily.”
The saying goes that “business is business,” but many experienced executives in this industry have come to learn that a few ounces of compassion and understanding can sometimes be both necessary and appreciated. Operations don't always go as planned; we know that uncontrollable, tragic incidents may occur, and we want to be sure we're there for our customers and partners when they need it the most. This time of need often presents itself during a significant crisis, such as the one Puerto Rico experienced and continues to face from the devastation of two major hurricanes in September 2017. Hurricane Maria, which made landfall on Sept. 20, and was considered a “catastrophic event,” brought intense rain and wind to the island for longer than 30 hours, leaving residents without power, communication and water. TimeQuest Reconfigures Access Control Solutions Vanderbilt dealer TimeQuest Technologies, located in San Juan, was forced to suspend active projects and focus all resources on recovery The destruction and damage to roads, communities and businesses changed the lives of almost everyone involved — with the inability to access supermarkets, banks and gas stations, daily tasks were severely interrupted, and so too were security activities. Vanderbilt dealer TimeQuest Technologies, located in San Juan, was forced to suspend active projects and focus all resources on recovery. With its customers' having lost everything and their buildings destroyed, TimeQuest Technologies Vice President Alberto Cupeles took his team to visit each in person, surveying the need for basic necessities and offering their assistance. As its customers started to begin construction in the aftermath, TimeQuest Technologies was forced to reconfigure and reconstruct its access control systems, software and solutions, while trying to adjust to a shift in electricity and combatting inconsistent power from day to day. Vanderbilt-TimeQuest Collaborate On Disaster Relief Having known Vanderbilt for more than 20 years, Cupeles was grateful for the trustworthy and sympathetic relationship that had developed over time, extending far beyond daily business operations. Both companies worked together to ensure overarching support and commitment to restoration, allowing TimeQuest Technologies to spend its time and effort where it was needed most. “The help we received helped not just our customers but also our families,” Cupeles said. “This wasn't just a business-only situation. There were people in the middle.” Collaborations in the security industry often run deeper than what's seen on the surface; when dealing with an unexpected occurrence, at the end of the day, providing comfort and consideration should always take precedence.
Round table discussion
The concept of how security systems can contribute to the broader business goals of a company is not new. It seems we have been talking about benefits of security systems beyond “just” security for more than a decade. Given the expanding role of technologies in the market, including video and access control, at what point is the term “security” too restrictive to accurately describe what our industry does? We asked the Expert Panel Roundtable for their responses to this premise: Is the description “security technology” too narrow given the broader application possibilities of today’s systems? Why?
There is no expectation of privacy in a public space. That’s the premise on which most video surveillance applications are justified. But new concerns about privacy, specifically the General Data Protection Regulation (GDPR) in Europe, are changing expectations. And what if a camera must be positioned where a private area happens to be within its range? Fortunately, there are technology approaches to solving these dilemmas, as our Expert Panelists explain. We asked: What new technologies are helping video systems overcome concerns about privacy?
The obvious reason to buy security systems is to promote greater security. But in some cases, there are more specific and/or immediate motivators that lead to a security purchase. Everybody wants more security in the abstract, but how willing are we to pay for it? Security is sometimes seen as a “grudge purchase,” competing for tight corporate dollars with other investments that may seem more appealing or urgent. But other times an event occurs that moves security to the top of the list of priorities. We asked this week’s Expert Panel Roundtable: What motivators compel customers to buy more security systems?