A video analytics system that provides ‘behavioral understanding’ can yield more meaningful and actionable data for a range of applications. In public safety and security, such a system can alert on violent or suspicious behaviors, such as people fighting, vandalism, people with weapons, etc. In advanced traffic surveillance and monitoring, it can provide alerts to vehicle collisions (accidents), traffic hazards or vehicle that aren’t using the road properly, such as a car th...
Johnson Controls has launched the Pro 2MP Micro camera for installations where a low-profile, high-performance surveillance camera is required. The Pro 2MP Micro includes a lens that can be placed up to 20 feet away from the power supply as well as wide dynamic range to balance scenes where bright backlighting can be a challenge. The Micro also operates at a minimum illumination of 0.01 Lux and thus facilitates excellent low light performance without the need for IR illumination. The discrete...
Identiv, Inc., a global provider of physical security and secure identification, has secured new agreements with two major customers in the banking vertical. The first new agreement is a three-year software and services agreement with an existing customer that has been using Identiv’s 3VR video and analytics solution for bank branch security, fraud detection and ATM skimming prevention. Expanding Recurring Revenue Base This top 5 U.S. bank customer has contracted with Identiv to provide...
Timely and important issues in the security marketplace dominated our list of most-clicked-upon articles in 2018. Looking back at the top articles of the year provides a decent summary of how our industry evolved this year, and even offers clues to where we’re headed in 2019. In the world of digital publishing, it’s easy to know what content resonates with the security market: Our readers tell us with their actions; i.e., where they click. Let’s look back at the Top 10 article...
Over the past few years, biometrics has rapidly expanded into consumer applications, like the financial market for customer authentication, to payment services and withdrawing cash from ATMs in high-fraud markets. However, its adoption as an additional authentication factor for physical access control systems (PACS) and other enterprise applications, hasn’t been as rapid. But this is changing. Biometrics offers numerous benefits at the door and throughout the enterprise. With the advent o...
Broco Rankin is pleased to announce the acquisition of long-time client Chamberlain Security, effective December 31, 2017. Founded in the early 1970's, Chamberlain Security is a manufacturer of high security components designed to protect the contents of safes, filing cabinets and ATMs. Chamberlain Security components are included in many commercial and residential safes as well as government GSA-rated (Government Services Administration) and UL® (Underwriters Laboratory) tested TL-15 and TL...
3xLOGIC, a provider of integrated, intelligent security solutions, and a three-time Deloitte Technology Fast 500 winner, has announced the release of the VIGIL V500 Hybrid. VIGIL V500 Hybrids are fully-integrated intelligent video appliances. Pre-configured with VIGIL Video Management System (VMS) software, this hybrid represents a cost-effective video management platform that provides all the key functionality of VIGIL VMS with unrivalled ease of setup. “Our V500 Hybrid provides the perfect replacement solution for aging analog DVRs,” said Michael Poe, Product Manager. “By combining an NVR and high-definition analog DVR in the same chassis, we bring new technology to an old system. The VIGIL V500 NVRs represents a cost-effective video management platform that provides all the key functionality of VIGIL VMS "The legacy DVR can be replaced without requiring replacement of existing cameras. Add IP or HD analog cameras while replacing the DVR to realize the benefit of high-resolution video while still fully leveraging your existing analog investment.” HD Video Streaming To Smart Search Key features and benefits for the new release include: Ready-To-Deploy Solution The V500 design provides all the network components required to deploy this NVR. Not only are alarm, serial, and audio inputs built in, this hybrid also includes 16 embedded PoE ports for IP devices. The V500 integrates with the full VIGIL suite of products. Remote Streaming VIGIL’s exclusive MULTIVIEW Technology and its revolutionary RapidStream video compression engine, enable users to remotely stream and view high-definition video with minimal impact on network bandwidth. View video anywhere using the powerful apps View Lite II and our VIGIL Connect system for simple connectivity. IoT Solution For Business Leverage the power of business intelligence to monitor the entire business by integrating to a wide variety of data sources including point-of-sale, ATM, access control, alarms, and audio devices. When this data is tied to video and made searchable, users can generate alarms based on specific criteria. The V500 enables retail customers to parlay their existing investment into an IoT solution that brings their retail business into the 21st century. Seamless Integration VIGIL V500 Series NVRs feature many built-in capabilities—two-way audio, easy-to-use Smart Search, and seamless integration with VISIX V-Series analytic cameras—providing the information you need, at your fingertips. Easy Setup Wizard Designed for simple setup, the V500 Series includes the Easy Setup Wizard to allow those with no IP video experience to install the NVR and start recording and viewing video. The wizard provides plug-and-play capability with VISIX and ONVIF-S cameras for easy deployment. The new camera line greatly increases surveillance capabilities while requiring none of the additional costs of replacing analog cabling The V500 also includes VIGIL Connect and 3xLOGIC’s easy-to-use QR code for easy setup and remote viewing. VISIX HD Analog Cameras In concert with the V500 release, 3xLOGIC also announces new VISIX HD analog cameras. A key feature of these HD cameras is they connect with the V500 without the need to replace existing analog cabling. These cameras offer improved resolution over the traditional analog cameras they replace. The new camera line greatly increases surveillance capabilities while requiring none of the additional costs often associated with replacing existing cabling or installing an entirely new infrastructure to support an IP camera network. The cameras work with the full suite of VIGIL products just like 3xLOGIC IP cameras. Other features include up to 1080p resolution, HD TVI, AHD, remote focus, IR, wide dynamic range (WDR), and availability in bullet or dome form factors.
Sargent and Greenleaf (S&G), a subsidiary of STANLEY Security and a manufacturer of high security locks and locking systems for safes, vaults and high-security cabinets, has appointed Keith Deaton to Chief Operating Officer. Exceeding Business Objectives Deaton joined STANLEY Security’s finance team in 2010, and, most recently, served as S&G’s Chief Financial Officer and interim CFO (Canada). In the security industry since 2005, Deaton brings substantial experience to his new role, and will assume the responsibilities previously managed by Brian Leary. As COO, Deaton will provide strategic leadership and day-to-day operational management for Sargent and Greenleaf, guiding the company to exceed its business objectives. “We are proud to welcome Keith into a new role within the S&G executive team,” said Jeremy Morton, President, STANLEY Access Technologies. “His extensive industry knowledge will help to further S&G’s long-standing reputation as a trustworthy and dependable manufacturer of high-security products.” Asset Security With Developing Technology “My years of experience with S&G have primed me to lead this team into the next phase of successes and achievements,” states Deaton. “As technology evolves, S&G will continue to provide products that secure our customers’ most valuable assets.” Deaton graduated from Murray State University before attending the Kelley School of Business at Indiana University, where he graduated with an MBA in Finance and Operations Management.
March Networks, a global provider of intelligent IP video solutions, announced the results of an independent survey exploring how fraud, customer service and security perceptions are impacting U.S. banking consumer decisions. Key results from the survey, commissioned by March Networks and conducted by leading market research firm Ipsos earlier this year, reveal that 15% of consumers experienced fraudulent bank account activity in 2016. Banks and credit unions responded successfully, however, with 85% of those consumers saying they were satisfied with how their financial institution handled the incident. Security Influence On Banking Decisions Survey results also show that a continued focus on customer experience remains critical for banks and credit unions when it comes to retention, with 1 in 5 respondents (and a higher 1 in 4 Millennials) confirming they have switched banks in the past because of poor in-branch service. In addition, banking choices are influenced by how secure consumers feel when conducting transactions, either in their local branch, at an ATM or online. A majority of consumers (98%) felt most secure when conducting transactions at their local banking branch, compared with 92% when conducting transactions online and 85% using a mobile phone app. Further, 90% of consumers said they feel safer when they can see video surveillance cameras in their bank or credit union, and would choose a financial institution with surveillance over one without, all other things being equal. Key Findings From The Survey: Nearly half of consumers said waiting more than 5 minutes for service is unreasonable While poor customer service was the top reason consumers switched to a new bank, other drivers included the branch nearest them closing (14%), fraudulent bank account activity (9%) and safety concerns (9%) Half of consumers walked away from an ATM without conducting their intended transaction because someone was loitering in the vestibule 90% of consumers think that visible surveillance cameras help deter crimes 60% of consumers noticed a fraudulent transaction before their financial institution, leaving plenty of opportunity for banks and credit unions to be more proactive when it comes to identifying and notifying customers about potential fraud Intelligent Video Solutions “Banks and credit unions recognize that today’s consumers want a mix of in-person and online banking service options, and have very high expectations when it comes to security and customer service,” said Peter Strom, President and CEO, March Networks. “The positive takeaway from this survey is that financial institutions are meeting these expectations at present, however will need to get even more strategic to retain customers and attract new business in their extremely competitive environment.” For nearly two decades, March Networks’ intelligent video solutions have helped many of the world’s leading banks and credit unions address real-world business challenges efficiently and cost-effectively. More than 500 financial institutions rely on the company’s solutions to enhance security in their banking branches, corporate facilities and at ATMs; proactively identify and reduce losses from theft and fraud; and improve operations and corporate policy compliance. Using March Networks’ video-based business intelligence software, which integrates video with transaction data and analytics, financial institutions are also realising significant improvements in customer service, workforce management and operations.
MegaPX Modular ATM Camera combines HDR and robust low-light performance to capture clear video in high-contrast lighting March Networks, a provider of intelligent IP video solutions, recently introduced the MegaPX Modular ATM Camera. Providing sharp, 3MP images and an impressive 3-foot vertical view of ATM customers in all lighting conditions, the camera enables banking investigators and law enforcement to clearly identify faces and other distinguishing features. Its two-component design ensures easy installation in compact ATMs, including the NCR SelfServ 34 Walk-Up. The camera is the newest complement to March Networks’ comprehensive banking solution used by more than 500 financial institutions worldwide. MegaPX Modular ATM Camera “The Modular ATM Camera delivers exceptional images. One of our credit union customers tested it recently and was so impressed with the video quality that they only want these cameras in their ATMs moving forward,” said Jeff Popoff, Installation and Service Technician with systems integrator Chubb Edwards. “The camera is also very easy to install, so it’s definitely one we would recommend.” The MegaPX Modular ATM Camera is the most recent addition to March Networks’ line of purpose-built ATM IP cameras, mounts, and locking brackets. Measuring just 1.1 H x 1.0 W x 1.4 D inches with a separate decoding unit and flexible 40-inch cable, it is available with a standard or View Window mounting bracket—both of which lock securely into place to ensure the camera does not shift, tilt, or fall back during daily ATM vaulting—saving banks the time and cost of repeat service calls. “The camera is also very easy to install, so it’s definitely one we would recommend” Providing Comprehensive Video Evidence Similar to the self-contained MegaPX ATM Camera, the modular camera combines high dynamic range (HDR) and robust low-light performance to capture clear video in high-contrast lighting, such as the direct sunlight and near-dark conditions experienced at ATM vestibules and drive-throughs at different times of the day. Available with a 2.8mm standard lens, the camera’s wide field-of-view (FOV) records ATM users from the waist up rather than just capturing faces to provide more comprehensive video evidence. In addition, the camera can be configured to auto-correct images recorded behind tinted ATM glass enclosures. To speed up maintenance, each MegaPX Modular ATM Camera includes a unique QR code that technicians can scan with their smartphone or tablet using March Networks’ free GURU Smartphone Application. GURU automates typically time-consuming tasks such as determining a camera’s serial number, verifying its warranty status, and completing online return forms. The app also connects systems integrators with how-to video tutorials, product manuals and convenient troubleshooting tools to help them work more efficiently and resolve camera issues onsite. Purpose-Build Design And Capabilities “With card data theft on the rise and reports of new ‘shimmer’ fraud targeting chip-based credit and debit cards, banks and credit unions want to know they are capturing the best video evidence possible at their ATMs,” said Dan Cremins, Head of Global Product Management with March Networks. “This new ATM camera enables this thanks to its purpose-built design and capabilities that are consistent with March Networks’ leadership position providing intelligent end-to-end video solutions to financial institutions to help address their real-world business challenges.” March Networks will showcase the MegaPX Modular ATM Camera and its complete banking solution in Booth 25041 at the International Security Conference and Exposition (ISC West), April 5-7, at the Sands Expo and Convention Center in Las Vegas, Nevada.
Due to its small footprint, MegaVideo Flex can easily fit into compact spaces while delivering megapixel HD video Arecont Vision®, the industry leader in IP-based megapixel camera technology, announces the new MegaVideo® Flex multi-megapixel ultra-small, ultra-flexible camera series. MegaVideo Flex will be displayed with several examples of the wide range of possible applications that this unique camera offers at ISC West in the Arecont Vision booth, #8045, Sands Convention Center, Las Vegas, April 6-8, 2016. Indoor/Outdoor Camera Series The MegaVideo Flex camera series offers a cost-effective security solution for installations that require a more flexible and compact design than other professional security cameras deliver. Due to its small footprint, the MegaVideo Flex easily fits into a wide range of areas and settings, such as ATMs (automatic teller machines) and other tight or discreet spaces while delivering megapixel (MP) high definition video. The stylish indoor/outdoor camera series features a choice of 1.2MP, 1080p, 3MP, and 5MP resolution models. MegaVideo Flex is a true day/night camera that is ideal for applications with variable lighting conditions regardless of time of day. NightView™ technology in the 1.2MP model ensures coverage in areas where little light is present. Two optional IR (infrared) illuminators may be added to further increase video clarity. Applications with bright or over-saturated lighting conditions can be addressed with models that include Wide Dynamic Range (WDR). The MegaVideo Flex is composed of the camera sensor, metal mounting bracket, USB cable, and the main camera unit. Easy Installation Installation is quite simple. The camera sensor can be surface mounted via the supplied mounting bracket or flush mounted into a ceiling or wall with the two (2) included fastening nuts. No additional mounting accessories are required. For added flexibility, the USB cable allows the camera sensor to be mounted in one area while the main unit is up to 40 feet (12m) away. The camera includes both white and black trim rings so that the small sensor further blends into many environments. The main unit features two (2) USB ports to allow the addition of one or two IR illuminators. Each illuminator includes six (6) infrared 850nm LEDs to provide up to 49 feet (15m) of night vision capability. "The MegaVideo Flex will be very attractive to customers looking for a professional megapixel camera that delivers optimum performance yet can fit into tight spaces and discreet environments" says Brad Donaldson, VP Product Development, Arecont Vision MegaVideo Flex cameras are enhanced with the convenience of remote focus. This facilitates both the ease of initial setup and future adjustments, reducing time required to be spent at the jobsite. The ability to change lenses brings additional flexibility in application uses. Options include 2.1, 2.8, 4, 6, 8, 12, and 16mm lenses. “The MegaVideo Flex will be very attractive to customers looking for a professional megapixel camera that delivers optimum performance yet can fit into tight spaces and discreet environments,” said Brad Donaldson, Vice President of Product Development, Arecont Vision. “With smaller cameras typically more of a challenge to adjust, the remote focus capability of the MegaVideo Flex provides the convenience of remotely focusing the camera both for initial installation and for changes in the future.” Offers Advanced Streaming Capabilities MegaVideo Flex cameras offer advanced streaming capabilities. They are designed on the Arecont Vision highly efficient H.264 encoding platform to deliver high quality video without straining the network. Power can be supplied via a single Power-over Ethernet (PoE) compliant network cable, or powered from a 12-48V DC/24V AC power supply. The camera interface allows for an intuitive, fast, and easy configuration. The AV IP Utility tool allows users to quickly configure or update one or multiple cameras simultaneously. Arecont Vision megapixel cameras have been proven in thousands of customer projects around the world, integrated with leading video network software (VMS) or network video recorder (NVR) systems. Visit Arecont Vision at ISC West, booth #8045, April 6-8, 2016 to see live demonstrations of several applications of MegaVideo Flex.
HID Global’s Lumidigm V-Series V4xx fingerprint authentication solution protects financial transactions HID Global®, a worldwide leader in secure identity solutions, recently announced it will showcase its expanded Lumidigm® biometrics offering at next week’s connect:ID Conference in Washington D.C. The company’s biometrics portfolio now includes tamper protection and encryption capabilities that have been proven in multiple bank deployments, securing over one billion transactions per year. Company executives will also speak during the conference on the use of trusted identities in today’s increasingly connected digital world. Biometric Authentication For Banks And ATMs HID Global’s Lumidigm V-Series V4xx fingerprint authentication solution simplifies and protects end-user financial transactions while eliminating fraud and protecting identities at ATMs, teller counters, and for other high-value transactions. The sensors and modules leverage the proven biometric performance and fingerprint liveness detection capabilities of its multispectral imaging technology while adding data encryption, tamper detection/response and key management for trusted user authentication. The value of HID Global’s tamper protection and trusted endpoint connections has been demonstrated in multiple banking implementations, protecting tens of millions of bank customers from fraudulent transactions that can occur by device tampering or malware injected by external hackers or internal employees. Now, these capabilities are part of the V-Series family and are available via several standard cryptographic transaction models. Customers have the option to upgrade existing V-Series installations to achieve encrypted and tamper-resistant biometric user authentication to centralized account management systems. They can also enlist professional services support from HID Global to create a proprietary cryptographic solution that fits their specific needs. “Biometric authentication supported by risk-appropriate, multi-layered security is not only important but, when done correctly, is simple and cost-effective to deploy, while delivering the additional benefit of a significantly improved user experience,” said Paul Butler, Vice President and General Manager, Biometrics, with HID Global. “We’ve proven this approach in custom implementations and are now making it more broadly accessible with the addition of several standard cryptographic options that simplify and speed deployments for banks and other users that need a highly secure transaction environment in this era of frequent and sophisticated cyberattacks.”
Organizations across the world face a new risk paradigm: one that encompasses cyber and physical threats. We’ve heard the stories associated with ATM skimming, identity theft, data breaches, scams, and phishing. Large financial services organizations are often the victim of hackers looking to steal corporate information and transactional data or funds, and criminals continue to become more sophisticated in their approach. Growth In Cyber-Attacks Additionally, cyber-threats have taken a front seat in the line-up of primary risks facing financial institutions today. And it is no surprise why: according to Cybersecurity Ventures, the amount of money taken in cyber heists, both in banking and elsewhere, was estimated at $3 trillion overall for 2015, and this substantial amount is expected to double by 2021. Cyber-attacks are becoming more prevalent, more complex and harder to address The fact that cyber-attacks are becoming more prevalent isn't the only issue; they're also becoming more complex and therefore harder to address. And although the convenient interconnectivity of the Internet of Things (IoT) creates many advantages for financial institutions, with that also comes an increased risk to dangerous threats. In today’s environment, banks, credit unions, and financial organizations of all types are primary targets for hackers. But it’s not just the monetary loss that these businesses need to be concerned about — there is also a threat to the brand, customer trust, and employee safety. All of these challenges and complexities open the door to new conversations and risks. Here are the top five critical questions today’s bank leaders need to be ready to answer. Should We Collaborate To Mitigate These Threats Effectively? Over the last decade, the emergence of the Internet of Things (IoT) and a demand for more mobile capabilities has changed the way people and businesses connect. But as the need for connectivity increases, so too does the need for increased security for physical assets, networks, and valuable corporate data. As a result, a dialog between IT and physical security is necessary to help leaders gain a greater knowledge of how to best collaborate to ensure complete protection. Leaders must communicate closely to drive strategies that help identify vulnerabilities in a more proactive manner. The result of these conversations: a truly comprehensive approach to security intelligence. It’s not just the monetary loss that banks need to be concerned about – there is also a threat to customer trust and employee safety How Can I Pinpoint The Important Data For Addressing Cyber Threats? To maintain a high level of security and ensure business continuity around the globe, companies seek solutions that help predict and identify threats in real time. But often, there are too many alerts generated by too many systems, and none of this raw data is actionable. Linking cyber and physical security together transforms alerts into actionable intelligence, which helps users connect the pieces of any situation and present a unified risk scenario to the appropriate analysts and operators. By capturing and analyzing data in real time, enterprise organizations gain a visual representation of risks across the business while accessing information related to the most critical events happening at any given time. Not only does this unified process enable a higher and more proactive level of protection, but it also helps facilitate a plan of action based within a common, unified security operations center. How Can I Inform Of The Importance Of Cybersecurity? Security leaders in banks need to feel prepared by staying updated, looking at common vulnerabilities, understanding the malware and challenges, and testing the environment. And collaboration is key to mitigation: Traditional security and fraud teams must work in conjunction with cyber teams to effectively handle all aspects of a cyber-attack. Additionally, CISOs need to “sell” cybersecurity to CEOs and the board by outlining the importance of protection through emphasising the impact of a potential cyber-attack on the business. Ensure you can verbally address the most critical risks to your senior leadership, including recent botnets, scams, and cyber gangs, to receive the support, and budget you need to address these threats head on. Is My System Secure? It is critical that you are knowledgeable about the steps you can take to protect your security and network infrastructure from cyber-attacks. A firewall is useful to prevent hackers from accessing critical data on internal networks and computers Changing default passwords should be a first step, as some scams target devices with hard-coded factory defaults. Ensure software and firmware is up to date because updates often include fixes for potential vulnerabilities. These updates keep your devices and network more secure and increase overall system uptime. A firewall is useful to prevent hackers and unauthorized programs from accessing the critical business information and resources on internal networks and computers. Also, minimize potential risk by closing network ports and disabling services you don’t need. With all of these instances, it is best to work closely with your integrator partner and chosen vendor to ensure that your system is as secure as it can possibly be. What Solutions Are Best To Help Mitigate Risks? Technology is a great force multiplier. Security — both cyber and physical solutions — helps secure an entire branch footprint, alleviates risk, ensures operational compliance, and improves fraud investigations. Video surveillance systems, analytics, threat management platforms and more can provide organizations with intelligence and unprecedented protection from fraud, all while enhancing the customer experience. Overall, there are significant benefits to collaborating to gain comprehensive risk intelligence. By bringing various leaders, departments, technologies and strategies together, we can more effectively identify threats, develop trends and quickly access important data to ensure security and safety goals are realized.
The global market for security as a service is set to grow from $921 million in 2016 to $1.49 billion by 2020 The global security as a service market is made up of video surveillance as a service (VSaaS) and access control as a service (ACaaS). With video surveillance as a service, the user pays on a yearly, quarterly or monthly basis for the ability to view live or recorded surveillance data. Using access control as a service, the customer pays a subscription to have a server which manages the access control system. The global market for security as a service is set to grow from $921 million in 2016 to $1.49 billion by 2020, according to a new report. Market research company Technavio says the market for security as a service will grow by a compound annual growth rate of 12.7% a year during the period 2016-2020. Currently, according to its new report ‘Global Security as a Service Market 2016-2020’, the Americas is by far the largest region showing 2016 revenues at $595 million; with Asia-Pacific at $142 million; and Europe, Middle East and Africa at $185 million. “The increasing need for high-level data and identity security in corporate firms, coupled with an increasing amount of critical and confidential data, is compelling large enterprises and SMEs to implement ACaaS,” explains Technavio analyst Amrita Choudhury. “The increased use of mobile devices for professional and personal use makes the devices vulnerable to attacks. Enterprises are adopting ACaaS for greater control over access to applications and sensitive information from remote locations.” Fighting Retail Shrinkage With VSaaS Choudhury says the market is split into three end-user segments – commercial, government, and residential. The commercial sector is the largest, accounting for around 56% of the market. Within this sector, retail firms are the biggest users of security as a service, as many already have in place video surveillance, electronic article surveillance and radio frequency identification systems. Increasing retail shrinkage will encourage more retailers to adopt effective strategies such as the installation of advanced surveillance systems to enhance their security Retail shrinkage in the US rose from around 1.27% of sales in 2013-2014 to over 1.96% of sales during 2014-2015. Shoplifting was the biggest cause of retail shrinkage in most countries in 2015. Since users in the retail sector need to have significant space for video storage and tamper-proof or tamper-evident systems, it is not surprising that they are major potential users of security as a service. Increasing retail shrinkage will encourage more retailers to adopt effective strategies such as the installation of advanced surveillance systems to enhance their security solutions. These are increasingly using high resolution cameras which are bandwidth hungry and more expensive than conventional surveillance cameras. Similarly, the financial sector is a big user of security systems such as surveillance in banks and at ATMs.US To Dominate International Markets In the United States, the increasing demand for real-time identification of threats and transmitting information to law enforcement officials is driving the adoption of advanced security systems in the region. Analysts estimate that the Americas will account for more than 64% of the total revenue share of the market by 2020 and will also dominate the market throughout the forecast period. “From criminal activity to predictive analytics and marketing, organizations in the public as well as the private sector are benefitting from video surveillance,” says Choudhury. “The accuracy of the video surveillance technology has completely changed the way criminal cases are being tried. End-users are becoming aware about the benefits of video surveillance that provide a good amount of information to help manage, monitor and resolve some of the critical situations.” Suppliers of video products and solutions are also upbeat about video surveillance as a service. “The two main advantages of VSaaS for the customer are function and finance,” says Xander van Baarsen, Marketing Manager for Panasonic Cloud Management Service Europe. “VSaaS comes with low start-up costs and low recurring costs, making it easy to start and easy to scale. Because of constant development, the customer is never out of date: every month comes with new features, bug fixes and application updates.” One brake on the rapid growth of video surveillance as a service is the cost of providing a hosted video service Measured Growth For VSaaS But despite the optimism, van Baarsen sounds a note of caution. “VSaaS hasn't yet shown a rapid growth but it has been proven to have both functional [and] financial advantages compared to traditional systems. In the coming years, we expect to see growth for VSaaS in the SME and SOHO markets. With upcoming features like improved, user-friendly software and cameras that connect not only over Wi-Fi but also via mobile networks, we predict the VSaaS market will grow beyond the traditional [user markets].” Panasonic offers several VSaaS products, such as Cameramanager, a cloud-based surveillance solution which comes with desktop and mobile applications, as well as a range of indoor and outdoor cameras. The Cameramanager video stream is available as an API, so it can be integrated into range of solutions. In addition, the recently launched Nubo – claimed to be the world’s first monitoring camera that connects over 4G – opens the market to areas which may be isolated or outside Wi-Fi locations. Meanwhile Bosch Security Systems, which offers a range of remote video services for central monitoring stations, says with its cloud-based monitoring services, central monitoring stations can prevent damage, verify intruder alarms, increase the safety of employees and support business processes – all remotely. "VSaaS hasn't yet shown rapidgrowth but has been proven tohave both functional andfinancial advantages comparedto traditional systems" “The central monitoring station does not have to invest in an expensive video platform to do remote video monitoring,” says Bosch’s Head of Cloud-based Services Michael Gürtner, “and due to the seamless integration of our solution in the existing alarm automation platform, the CMS can operate the video services very efficiently. Customers benefit from less hardware costs and less installation time compared with traditional on-site surveillance, since no DVR and no VPN is needed. The camera connects directly and securely to the cloud and can be configured remotely.” Barriers To Expansion So are there any barriers to the rapid deployment of security as a service around the world? While the security systems market is becoming increasingly global, expanding business across Europe is still problematic, due to the “complex and restrictive nature of security product certification” in these countries, according to Technavio’s Amrita Choudhury. “Manufacturers are facing uncertainty regarding the standards against which the security solutions should be developed,tested, and certified.” Another brake on the rapid growth of video surveillance as a service is the cost of providing a hosted video service. Another is the nature of broadband connections – many are asymmetric, meaning that the upload speed is often much lower than the download speed. India is one of the fastest growing markets in the region, with Indian organizations using on average around 250 cameras per installation. The surveillance market in India is expected to grow at a rapid pace because of the country's focus on developing smart cities and the increasing need for better security and safety. “The primary reason for the growth of the region's market is the emergence of many SMEs, which are rapidly adopting video surveillance devices. The region is also predicted to adopt new technologies such as cloud-based services.” Save Save
It is more complicated to search through video compared to text-based data Since the launch of Google’s search engine in 1998, Internet search has grown and expanded from desktops to mobile devices, generating over 3.5 billion searches of text, images and videos per day. One likely reason for this popularity is the search engine’s ability to immediately produce relevant results based on search criteria. The security industry, in contrast, has not always taken advantage of such innovations in search. The right search technology exists to help loss prevention and fraud investigators find security video evidence of criminal activity. Yet today, most investigators are watching endless hours of video instead of leveraging specific criteria to pinpoint the moment an event of interest occurs. Why can’t security video search perform like Google? Challenges With Searching Relevant Video Footages Consider a large bank with locations around the globe and 150,000 cameras monitoring these locations. With just one hour of recorded video per day per camera, the bank is generating over 50 million hours of video per year. Yet the fraud team staff is comprised of only 10 full time reviewers. With 2000 work hours per year, this team is only capable of reviewing 20,000 hours of video per year, or just .04 percent of what is being captured. This example illustrates a common problem in security today. Most investigators conduct linear timeline searches, meaning they either watch live feeds of specific cameras or recorded video from a specific day when an event occurred. This often requires downloading the entire day’s video from a central storage server and then watching countless hours of video to find events of interest. As in the global bank example, there is simply too much video to watch for this approach to be successful. Not to mention the toll this can take on the corporate network, with bandwidth heavy video downloads interfering with critical application performance. "Businesses can leverage videodata to learn about customerbehavior, improve operationsand enhance other importantdata sources" Although video is the fastest growing type of big data today, it is more complicated to search video compared to text-based data. Keywords and descriptions of videos must be either automated or entered manually in contrast to text-based data that inherently includes keywords. Visual data such as video is complex, with layers of information and context about how people behave and interact. Software can deliver an unbiased analysis of this behavior whereas humans will naturally insert bias when searching and viewing video. All of these factors make it more challenging to efficiently search video footage. VMS For Effective And Efficient Video Search Today’s explosive growth in the amount of video data is driving demand for more effective and efficient video search. Recent advances in video management systems (VMS) are now making it possible to leverage surveillance video data for both loss and fraud prevention, as well customer insights, such as in-store buying habits and trends. Leading VMS solutions include the basic store and record functionality plus a plug-in framework for analytics, enterprise search and case management, all in one system. A more effective search capability allows investigators to quickly search vast volumes of video and find relevant evidence in minutes by using specific criteria such as facial surveillance, license plate recognition and object tracking analytics. Many VMS products also include context integrations that can correlate video footage with Access Control, ATM or POS transaction data. Leading businesses are now taking advantage of this same technology to analyze video data to better understand customer behavior and operational metrics. Analytics such as people counting, dwell patterns, demographics and directional heat maps can be used to improve the customer experience, optimize staffing levels, increase conversion rates and analyze performance across locations. Forensic Search Capability In one example, a commercial parking firm had been relying on cameras recording the number of cars parked in their facilities to ensure this matched the tickets issued at the entry gate. Even with this video recorded, employees were still required to walk the garages every night to manually record every car by color and license plate to accurately charge those cars that were left overnight. Once the facility switched to a newer VMS that included a more efficient search capability and license plate recognition analytic, the system was able to automatically capture all license plates that entered the garage. So if a customer loses their ticket, they can simply provide their license plate number so customer service reps can run a search and verify how long the car has been in the lot. This enables the company to accurately charge customers, preserve revenue, and save countless employee hours of walking the garages every night. A more effective search capability allows investigators to quickly search vast volumes of video and find relevant evidence in minutes This type of forensic search capability has also helped to reduce employee theft and shoplifting investigation times for a major retailer. The company had a team of five loss prevention managers working at maximum capacity to investigate activity at over 1200 stores. By implementing a more effective video search solution, they were able to reduce investigation times from one week to 20 minutes and reduce shrink by 60%. The newer VMS solutions are also so cost effective that this company achieved a return on investment in less than 10 months. Simplifying Business Administration Via Analytics In addition to improvements in security, businesses can leverage this same video data to learn about customer behavior, improve operations and enhance other important data sources such as POS or ATM and teller transaction data. Retail stores are leveraging video analytics to more accurately measure in-store traffic, analyze associated traffic patterns (including demographics) and conversion rates to improve product placement and compare store performance across locations. Queue management analytics can help businesses improve store operations with more efficient staff planning. Merchandising management can also benefit from a better understanding of accurate conversions based upon day and time to manage inventories and product placement. For businesses that are ready to consider an upgrade to their security and surveillance system, and take advantage of these new capabilities to improve loss investigations and better understand customer behavior, be sure to evaluate different solutions using the following VMS checklist: Handle the basics of store and record Deliver LP and BI leveraging one platform Enterprise scale and capabilities Analytics and context integration platform Advanced search architecture Multiple deployment options (hardware, software, on-premise, cloud) Easily configured and administered By choosing a VMS that meets these criteria, businesses can experience video search that parallels the Google experience.
Add March Networks to the growing list of companies in the physical security market that are addressing the possibility of cyber-threats. Cybersecurity is especially relevant to two of March Networks’ primary vertical markets – banking, whose focus on money requires stringent cybersecurity; and retail, which has been the target of recent cybersecurity attacks. “People just don’t know what to do with cybersecurity,” says Dan Cremins, Global Leader, Product Management at March Networks. “The thing is, you have to figure out how to make your products, solutions and networks more secure, and then let them know what you are doing about it.” Cybersecurity Mobile App As the profile of cybersecurity has increased in the physical security market, March Networks has added cybersecurity features to its GURU app. GURU is a mobile app for integrators to use when installing and diagnosing equipment in the field. Using a wireless dongle, the system can read the QR (Quick Response) code on a camera, for example, and provide installation information specific to that camera. As the profile of cybersecurityhas increased in the physicalsecurity market, March Networkshas added cybersecurity featuresto GURU GURU’s new Security Audit tool enables the app to scan a unit and check to make sure it is cybersecure; that is, the right ports have been closed and default passwords have been changed. Simple green, yellow and red coding communicates the cybersecurity status of equipment as it is being installed – and it takes less than five minutes. After installation, the GURU app can be used to conduct an extra check to ensure cybersecurity. There is also a section on the March Networks web site identifying security vulnerabilities (listed by CVE [Common Vulnerabilities and Exposures] number), explaining whether they affect March Networks equipment, and the availability of any patches. “Cybersecurity is the number one threat to any industry, including ours,” says Cremins. “We offer a tool to help people address it. We are trying to be as proactive as possible, and stay ahead of it.” Integrating Inventory Tracking & Video There are other developments at March Networks, too, including a new integration partner in the retail sector. Tracking inventory is critical to retail loss management, and March Networks has integrated its video system with the Zebra RFID system for inventory tracking. Zebra uses radio frequency identification (RFID). Asset tags are used in combination with sensors mounted throughout a facility to keep track of where goods are transported in a retail store, warehouse or other location. If something goes missing,video of that item, tied to trackinginformation from the RFID system,is available instantly to aid withan investigation The Zebra RFID system generates inventory tracking information that is integrated with March Networks video in much the same way that point-of-sale (POS) information has been used with video. Information from inventory tracking is associated directly with each frame of video. The integration allows video cameras to watch equipment as it moves around a warehouse or retail space. If something goes missing, video of that item, tied to tracking information from the RFID system, is available instantly to aid with an investigation. In addition to retail, there are also applications of RFID inventory tracking in medical environments, where expensive equipment is used throughout a hospital, for example. Integration of video with inventory control would allow video cameras to watch medical equipment as it travels from floor to floor and room to room. Video provides a valuable investigation tool if a medical device goes missing. “They can review the video to see where it was and see what happened with it,” says Cremins. HDR Cameras For Banking Applications At the recent ASIS show in Orlando, March Networks introduced the new ME4 series of multi-exposure, 4 megapixel cameras. The cameras are aimed at improving video image performance in situations with varied light, such as a glass-enclosed ATM enclosure, bank branch, or a retail location where bright windows can cause backlighting and other problems. In addition to better image quality and resolution, the cameras have been designed very economically, says Cremins. They strike a balance between video clarity and bandwidth and storage efficiency. The cameras use HDR (high dynamic range) technology designed for the most extreme lighting conditions. Even in an environment surrounded completely by glass, the cameras can still see the person in the foreground and details in the background. Facial details are critical in applications at banks and financial institutions.
Amid all the discussion of security integration and end-to-end solutions on the first day of IFSEC 2016 was an undercurrent of uncertainty. The international trade show opened at ExCel London just days before the historic "Brexit" vote, when Britons will decide whether to remain a part of the European union or to exit the politico-economic fusion of 28 member states. With the Brexit referendum this week, the polls are neck-and-neck, so the vote could go either way, hence the uncertainty. If "leave" wins the vote, what might it mean for business, including the security and video surveillance companies exhibiting at IFSEC? Brexit implications on security market For example, if Great Britain leaves the EU, might it increase costs of goods flowing throughout the larger European market? Would a distributor in Germany face new costs and/or more complex processes when sending equipment to Britain? EU laws would still apply during a two-year negotiation period if the UK votes to leave. Therefore, changes are unlikely to be immediate; however, long-term uncertainty can be bad for any market, whether it's the stock market, the currency market, or the security market. "Once you exit the EU, there may be different rules related to larger contracts," says Ivo Drent, Arecont Vision's Vice President of European Sales. "Suddenly a UK company quoting jobs in the EU will face a different climate." Manufacturers from other countries, including the Asia-Pacific (APAC) region, would eventually need to renegotiate export contracts with the newly independent United Kingdom. Given a skilled labour shortage in the UK integrator market, might a "leave" vote also complicate the ability of companies to recruit candidates from neighbouring countries, and thus aggravate the problem? Dominant security themes at IFSEC Although Brexit was a topic of discussion at several IFSEC stands, there were plenty of other aspects of the security market to consider, too. Manufacturers here are enthusiastic and quick to tout their new products, although many of them were shown previously in the United States last spring at ISC West. However, they're new to the international visitors to IFSEC. Also, the themes of integration, end-to-end systems, and technology partnerships dominated discussions. New products at IFSEC 2016 If "leave" wins the vote, what might it mean for business, including the security and video surveillance companies exhibiting at IFSEC? Arecont Vision was among the companies introducing actual new products here, including the new SurroundVideo Omni Mini IP Dome Camera, a 2-, 6- or 10-megapixel all-in-one camera with two sensors that are remotely user-configurable and provide true day/night video suitable for indoor/outdoor use. The low-profile camera is useful in schools, retail and banking (ATM) applications. Its small size makes it less noticeable and unobtrusive, even in environments that are sensitive to aesthetics. It replicates many of the benefits of Arecont Vision's four-sensor SurroundVideo cameras in a smaller form factor and at lower cost. "It can replace multiple single-sensor cameras or pan-tilt-zooms (PTZs), and give coverage exactly where you want it," says Jeff Whitney, VP Marketing, Arecont Vision. "If you cover a wide area, you never lose situational awareness." An emphasis on solutions rather than single products is another theme you hear repeatedly this year at IFSEC. For example, the sensor company Optex is promoting its REDSCAN mini RLS-2020I, an indoor laser scan detector that provides a 20x20-meter vertical or horizontal detection area, as an adjunct to video analytics. The sensor helps to protect assets and equipment by creating an invisible laser wall that detects any intrusion. Combined with a video analytics system, the hardware can increase reliability and eliminate false alarms. Leveraging the two technologies creates a result that is greater than the sum of the parts. A demonstration at the stand involves a display of drink glasses and spirits (as might be seen at a bar after closing). A "laser wall" protects the display: Anyone who tries to touch a glass triggers an alarm. The alarm trigger is faster and more accurate than a video analytics approach - there is no delay as pixels are processed. The detection zone can be divided into four sections, with each linked to a PTZ preset that directs camera coverage where it is needed. Technology partnerships Technology partnerships are also making news. Milestone opened the show with a press conference announcing an agreement with Dell to introduce a range of "plug and play" solutions for the surveillance market. The solutions can support 8, 16, 26 and 48 cameras and come complete with Milestone Xprotect and Microsoft Embedded licenses. There will be more to see on the second day of the show, and possibly more Brexit discussion, too. The vote is on Thursday, the last day of the show.
Product innovation may have slowed in the security market in the second half of the year. On the first day of the ASIS International Show in Anaheim, California, new product introductions seemed few and far between. In fact, most manufacturers were touting small improvements to the products they announced in the spring. Some emphasized that the products unveiled (or “previewed”) in the spring are now fully ready to be shipped. ASIS has historically been more an end user show than an integrator show, although several exhibitors noted that they are being visited by both integrators and end users. Grumbling about low attendance was common on the first day, especially booths located at the back of the hall, who were still waiting patiently late in the day for visitors to “filter through.” Without a lot of product news, the emphasis is on expanded service offerings aimed at making life easier for integrators and to improve total cost of ownership (TCO) for end users. Without a lot of product news, the emphasis is on expanded service offerings aimed at making life easier for integrators and to improve total cost of ownership (TCO) for end users QR Codes For Enhanced Customer Service There were plenty of examples of innovative approaches. For example, a QR (“quick response”) code on March Networks’ products can be scanned to provide information on the model (serial number, etc.), and also to set up an express RMA (return merchandise authorization). The QR code also triggers a diagnostic program that can troubleshoot a product based on which LED lights are aglow, for example, and whether they are green or red. Addition of a WiFi dongle can even allow simple remote programming of a network video recorder (NVR). Use of QR codes is part of March Networks’ emphasis on providing additional serviceability to integrators and even end users -- including its Guru smartphone app to provide service functions and in-field diagnostic support. The idea is to save integrators the cost of “rolling a truck” if possible and/or to get the integrator in and out as fast as possible. HDR Imaging For ATM Security On the product side, March Networks is introducing the MegaPX ATM Camera that incorporates high dynamic range (HDR), a next generation technology that samples the lightest and darkest areas and balances lighting to get the best image. It offers better performance than wide dynamic range (WDR). The new ATM camera has a compact design, robust mounting brackets and doesn’t have a tether like some cameras use to connect the lens with the imager and processor. Opening the door to the ATM frequently for service can strain the tether and cause damage to the camera -- the new self-contained model doesn’t have that problem. Adding Value With Online Training Training is another way to add value, and Milestone is emphasising its Learning and Performance Program, the new name for the Milestone Knowledge Program. The idea is to help the reseller channel with a brand new certification program and expanded training offerings. “We want to build expertise in our channel,” says Greg Willmarth, Milestone’s manager, instructional design. “It’s not just about products, but knowledge and how to apply that knowledge. The longer an install takes, the less profit there is, and we really want to help them develop their teams to be technical superstars.” In addition to reseller training, Milestone now offers e-learning for the end user community, including a program called “Getting Started with the XProtect Smart Client” -- available for free on a flash drive that can be plugged into a laptop. Given that there is a lot of turnover among end user employees who are tasked with operating the system, the e-learning tool quickly teaches the basics of interacting with XProtect -- how to navigate, how to export video, etc. "We want to build expertise in ourchannel. It’s not just about products,but knowledge and how to apply thatknowledge. The longer an install takes,the less profit there is, and we reallywant to help them develop their teamsto be technical superstars", says GregWillmarth, Milestone’s manager,instructional design Customer Is Supreme For Vanderbilt Vanderbilt is another company that emphasises customer relationships over product sales. Their approach is to maintain a relationship directly with end user customers as well as with integrators. “We came up through the integration world,” says Mitchell Kane, Vanderbilt’s president. “It’s in our DNA. It’s how we go to market. We give them attention and it’s appreciated. The end users we serve have a personal connection.” “We’re a customer service organization,” he adds. “We also happen to manufacture products. It’s all about customer support.” On the product side, I saw an interesting product today at the Comnet booth. It’ a 1 gigabits-per-second Free Space Optical link for wireless data transmission over distances up to a mile (1.5 kilometers). Suitable for video signal backhaul type applications, the four integrated LASER transmitters provide low latency and high security to enable the units to provide a true alternative to fibere optics. There are no licensing requirements on a global basis for the full duplex Ethernet channel. More tomorrow on the second day of the show...
Columbia Bank, a Northwest community bank headquartered in Tacoma, Washington, sought to upgrade their video surveillance solution to improve image quality and retention time. They also wanted to maximize field of view to deliver a more forceful and expansive – yet, less intrusive – solution. Working with Cook Security Group, Inc., Ross Armstrong, vice president of physical security at Columbia Bank, chose to overhaul video surveillance in their 150-plus branches across the Northwest, many of which included older analog cameras. They chose to install a mix of Hanwha Techwin models including Wisenet P series PNM-9000VQ multi-sensor / multi-directional outdoor vandal-proof dome cameras with 5 megapixel lens modules and Wisenet X series XND-8020F 5 megapixel indoor flush mount dome cameras. Surveillance cameras managed by Omnicast VMS The project, which started in June of 2018, has already deployed over 1,200 Hanwha Techwin cameras across 80 locationsColumbia Bank is in the process of the multi-phase upgrade that converts their existing branches to Hanwha Techwin video surveillance cameras managed by Genetec’s Security Center Omnicast Video Management System (VMS). The project, which started in June of 2018, has already deployed over 1,200 Hanwha Techwin cameras across 80 locations. They will complete another 60 sites in 2019, and 30 more in 2020. The video cameras serve as part of an overall physical security plan and are positioned to provide expansive coverage of bank interiors including teller lines, exteriors including parking lots and surrounding areas and ATM machines. Cameras bundled with analytics Armstrong said Columbia Bank tested out a of variety of models before deciding on Hanwha Techwin. “I didn't know which camera vendors would give us the biggest bang for the buck,” he said. “But I settled on Hanwha Techwin for a couple of reasons. One, is the price competitiveness and, two, the fact that the cameras come bundled with so many analytics that many companies want to charge extra for those licenses.” One of the analytics features the Columbia Bank security team uses with regularity is the loitering feature, specifically at their ATM machines One of the analytics features the Columbia Bank security team uses with regularity is the loitering feature, specifically at their ATM machines. “If an individual is loitering around one of our ATMs beyond the set time limit, then we have it programmed into Genetec’s Security Center to send an alert." "Omnicast snaps a photo of the loiterer and emails it to everyone designated on our security team. We then can take a quick look at that photo and quickly determine whether or not somebody is utilizing the ATM as a customer or if they're doing something they're not supposed to, such as trying to break into the ATM or installing a skimmer.” Health monitoring of the cameras Armstrong said, as he tested cameras from other vendors, he noticed a consistent drop rate which he was concerned would get worse. Even though 98 percent availability seems acceptable, any downtime creates a risk of missing critical events" “Security Center provides health monitoring of the cameras, and what I looked for was if the availability started dropping below 98 percent. Even though 98 percent availability seems acceptable, any downtime creates a risk of missing critical events. One camera model we were testing was experiencing regular outages, where we would lose 30 seconds off and on throughout the day. These short loses added up quickly and we were seeing availability times dropping somewhere around 93 to 94 percent. That wasn't acceptable. “When I reviewed the data on the Hanwha Techwin model, the average availability was consistently above 99 percent, which was so impressive. It might just be a two percent difference, but it's inevitable that the one time you need it is the one time that camera is not working as expected. Columbia Bank was unwilling to accept the risk of utilizing equipment that failed to meet our standards, and decided to partner with Hanwha Techwin, who provided a much more reliable end user experience.” Utilizing H.265 and WiseStream compression Impact on network infrastructure and bandwidth were also determining factors for Columbia Bank as they chose to upgrade their video surveillance system. Armstrong said he was disappointed to find many camera manufacturers were not quickly integrating usage of H.265 compression technology into their products. He said he is impressed that Hanwha Techwin utilizes H.265 in so many of its camera models, as well as the fact that Hanwha has incorporated its own WiseStream technology into its cameras, making them even more efficient. Hanwha Techwin Wisenet P and X series cameras use H.265/H.264/MJPEG with Hanwha’s exclusive WiseStream II compression technology Hanwha Techwin Wisenet P and X series cameras use H.265/H.264/MJPEG with Hanwha’s exclusive WiseStream II compression technology. WiseStream dynamically controls encoding, balancing quality and compression according to movement in the image. Combined with H.265 compression, the bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology. Installing non-Intrusive cameras Community banks are charged with keeping employees, customers, and assets safe, but also need to present a warm and inviting environment since they are often a hub of civic activity. In-your-face video surveillance cameras in a bank can be threatening to any would-be criminal, but they are also off-putting to customers that visit banks on a day-to-day basis. This allows us to get higher quality images – and a wider field of view – while not intruding into people’s personal space"When Armstrong and his team were evaluating camera solutions across its branches, they wanted to find a way to let customers know they were providing the latest in video security without the potentially intrusive analog cameras that often can be found just inches away from customers during transactions at the teller counter. Higher resolution 5 megapixel cameras “It’s a balance – you want customers to feel secure, but you don’t want them to feel like they are in a prison or a fishbowl,” said Armstrong. He said they removed the older analog cameras on the teller line and replaced them with the higher resolution 5 megapixel Hanwha Techwin models, which were placed off the teller line. “This allows us to get higher quality images – and a wider field of view – while not intruding into people’s personal space,” he said. SPD-150 49 Channel Decoder for connectivity One way to convey that Columbia Bank is all business when it comes to security was with an innovative decoder offered by Hanwha Techwin. Armstrong said they wanted to have video monitors showing surveillance camera feeds in certain higher-risk locations so that customers would know they are being recorded, and that would serve as a deterrent to any would be criminals. However, with the change in hardware, they were unable to connect monitors directly to a DVR. Armstrong said Hanwha’s SPD-150 49 Channel Decoder has allowed them to connect analog, HDMI, and VGA. Columbia Bank has provided video evidence to help law enforcement investigate a variety of incidents including drive-by shootings, traffic accidents, and arson “Being able to put one Hanwha decoder unit in a branch and run three monitors off of it – as well as the ability to hook monitors up to some cameras directly – has saved us tremendous amounts of money while adding a visual security feature.” Adding cameras outdoor to assist community Columbia Bank has long emphasized that they are a community bank that’s community minded. When Armstrong and his team decided to upgrade their video surveillance solution, they made the decision to add video surveillance cameras to the exterior of all bank locations not only to protect their customers as they come and go, but also to assist the community and law enforcement when incidents occur in areas surrounding their branches. We’re very pleased with the solution from Cook Security Group, Hanwha Techwin, and Genetec" “We look at it as the opportunity to give back to the community and provide assistance in a variety of ways,” said Armstrong. So far, Columbia Bank has provided video evidence to help law enforcement investigate a variety of incidents including drive-by shootings, traffic accidents, and arson. Satisfied with the system’s performance Columbia Bank has been well served by the Hanwha Techwin-Genetec security solution and Armstrong said they are very satisfied with the performance of the system. “Hanwha Techwin has been a phenomenal partner for us,” he said. “And that’s what I look for in a security provider – a long-term partnership. We’re very pleased with the solution from Cook Security Group, Hanwha Techwin, and Genetec and we look forward to completing all phases of the project.”
Brian Ishikawa has always kept tight control over his video surveillance system, allowing only authorized personnel within his corporate security division to access video footage. So it was a change for Ishikawa, Senior Vice President and Director of Corporate Security for the Bank of Hawaii, to get used to the idea of authorized staff from the bank’s branch division being able to review video for operational, compliance and marketing-related purposes. The insights collected from the video are helping the bank make more strategic decisions about staffing, customer service and even future branch design. Business Intelligence Our March Networks surveillance platform is providing us with some significant business and non-security-related uses" “Our March Networks surveillance platform is providing us with some significant business and non-security-related uses,” Ishikawa explained. Bank of Hawaii, which operates 69 branches and 373 ATMs across Hawaii, American Samoa and the West Pacific, is currently using March Networks Searchlight for Banking software to gather business intelligence at its branches. Searchlight’s mix of surveillance video, teller/ATM transaction data and analytics delivers valuable insights into the bank’s operations, as well as helping to enhance security and uncover fraud. “Our branch division folks look at the data to get ideas on how we should do our branch operations or staffing differently,” he said. People counting data — collected by FLIR Brickstream3D sensors integrated with the Searchlight software — tells them which entrances and exits are most used so they can place marketing materials in high-traffic areas. Video Surveillance Products The information is also being used to help determine future branch layouts. Queue length and dwell time data, meanwhile, help them understand their busiest time of day, and day of the week, so they can staff branches appropriately. “It’s a huge plus for us,” said Ishikawa. “Our executive management team can see the benefits of the video solution, and the future possibilities for this data.” A forward-thinking bank that’s keen to try new technology, Bank of Hawaii began exploring Searchlight after its success with March Networks’ other video surveillance products. The bank first started using March Networks systems in 2015, when it was time to upgrade its legacy DVRs. At the time, Bank of Hawaii was relying on two different video platforms, and it wasn’t happy with their performance. After enlisting the help of a consultant, and doing his own research at security tradeshows, Ishikawa says the decision to go with March Networks was clear. Network Video Recorders 'March Networks’ products are really engineered for the banking environment" “I remember asking some of my banking counterparts, ‘Hey what are you guys using?’ And they strongly recommended March Networks,” he recalled. The consultant came to a similar conclusion. He said, "March Networks’ products are really engineered for the banking environment,’ so that helped us make the decision.” Bank of Hawaii is currently using March Networks 8000 Series Hybrid Network Video Recorders (NVRs) in about half of its banking branches. The Linux-based devices provide reliable video surveillance recording and management, and are also easy to service, which is a huge bonus for Ishikawa and his team. In addition, the 8000 Series rack mount units feature an innovative ‘dock and lock’ station that allows technicians to easily remove and service the recorder while leaving all rear connections clean and organized in place. Existing Analog Cameras “With other companies, you have to power down the recorder for several minutes to service it, and that means unplugging and re-plugging all the inputs. You miss a number of minutes of recording during that time. With March Networks, we’re able to just pull out the hard drive and pop in another one without taking the NVR offline,” he said. “That’s huge for us.” According to Ishikawa, Bank of Hawaii also appreciates the 8000 Series’ hybrid support, which allowed the bank to continue using its existing analog cameras, and the motion histograms in March Networks Command video management software, which show Ishikawa and his team where motion occurred and helps them rapidly locate video evidence. “Command’s modern interface is really user-friendly, and it’s very easy to find video,” said Ishikawa. Dynamic Range Technology Bank of Hawaii has installed MegaPX ATM Cameras, which are purpose-built for ATMs “When someone is telling you, ‘Hey we had a problem at this branch this morning, I don’t know what happened, but it must have been around this time’, we’re able to find that video much more quickly on a March Networks platform.” The bank’s high resolution cameras also make it easy to discern important details. In its newer branches, Bank of Hawaii is using March Networks ME4 Series IP cameras, which capture 4MP images and feature high dynamic range technology to optimize image quality in both low and bright light. The bank is also using Oncam 360° cameras for high-resolution panoramic views. For security at its bank machines, Bank of Hawaii has installed MegaPX ATM Cameras, which are purpose-built for ATMs. Video is integrated with the bank’s ATM transaction data in the Searchlight software for rapid investigations into customer complaints and potential fraud. More Comprehensive Oversight “It’s so easy to search,” said Ishikawa. “It takes us exactly to that transaction and the associated video so we can figure out what transpired.” The bank is also integrating its teller transaction data with video in Searchlight for more comprehensive oversight of its branches. The combination of video, transactions and analytics helps it get a more holistic view of its services. “Transaction data is not always indicative of how busy a branch is,” Ishikawa said, noting that lengthier conversations at the teller counter often create value because the customer returns later to access another bank product or service. Having video and analytics is an added layer of information. Being able to remotely access video also helps Ishikawa’s security team conduct virtual patrols. This saves them both time and money. Uniformed Security Member Capturing video of the incident helped underscore the serious nature of the situation “In the past, whenever there was an issue, we had a uniformed security member head out and physically check the branch. But with virtual patrols, we can do fewer physical visits and, when we do visit, it’s a more meaningful visit.” The security team, for example, can keep an eye on issues with vagrancy and loitering by simply logging into the Command software. March Networks video has helped the bank successfully address some of these issues. In one case, a person was routinely visiting a branch and causing disruptions by yelling and throwing deposit slips on the floor. “We don’t always know the situation, but if a person is yelling or displaying erratic behavior, they pose a risk,” said Ishikawa. Capturing video of the incident helped underscore the serious nature of the situation. Investigating A Fraud “We were able to show police that this was not a minor disruptive party. It was a very concerning issue for us. And it wasn’t just our bank, it was occurring in other banks, too.” Going forward, Bank of Hawaii is planning to migrate its remaining retail branches to March Networks. Given the widespread benefits of intelligent video, Ishikawa predicts that, like him, more bank security managers will receive requests to share their video surveillance securely with other departments. “In the future, it won’t just be security that’s asking for a video upgrade,” he said. “It’s going to be other parts of the business saying, ‘We want a piece of the pie too.’ Because surveillance is more than just investigating a fraud or robbery incident. Now, video surveillance is a lot more than that.”
March Networks, a global provider of video security and video-based business intelligence, is pleased to announce that one of Qatar’s top banks is deploying the company’s business intelligence software and integrated analytics to improve customer service and operations. The customer is one of six Qatari financial institutions currently using March Networks systems for advanced video surveillance and fraud prevention. The bank is already using an end-to-end March Networks video recording and management solution in all of its Qatari retail banking branches, hundreds of ATMs, and multiple corporate facilities. It is expanding that solution with Searchlight for Banking software to deliver an enhanced customer experience and strengthen its fraud investigation capabilities. Detecting Suspicious Transactions The software helps banks evaluate and improve customer service using dwell time, queue length and people counting analyticsMarch Networks Searchlight for Banking combines surveillance video with ATM/teller transaction data and analytics to deliver powerful fraud-fighting tools, such as the ability to rapidly detect suspicious transactions and potential cases of ATM skimming. The software also helps banks evaluate and improve customer service using dwell time, queue length and people counting analytics. The bank started using March Networks several years ago to ensure compliance with CCTV legislation first introduced by the Qatari Ministry of Interior (MOI) in 2011. The law mandates that all banks equip their locations with IP video surveillance, record at a minimum 3-megapixel resolution and 20 frames per second, and ensure 120 days of video storage. The bank, which was using an analog video surveillance system at the time, needed an enterprise-class video solution that could meet the MOI regulation. It was also looking for a solution that offered remote video management, system health monitoring, and the ability to scale easily to accommodate future growth. Command Enterprise Video Management Software March Networks products have proven highly reliable and are able to meet the parameters set by the Qatar Ministry of Interior regulations"When the project went to tender, only the March Networks solution performed to all of the bank’s criteria, said its group safety and security manager. “With the March Networks system, we are able to fully comply with the law. The usability and health monitoring features of the Command Enterprise video management software are also excellent, enabling us to investigate and resolve potential system issues before they become critical.” According to ISC Group Gulf, a systems integrator in Qatar with a specialized focus and expertise in the banking sector, the March Networks solution is the best choice for banks in the region. “March Networks products have proven highly reliable and are able to meet – and often exceed – the parameters set by the Qatar Ministry of Interior regulations, as our organization has seen in our work with most of the country’s major financial brands,” said Cristian Ivan Nicolae, Project Manager, ISC Group Gulf. CCTV Products For Banking Environments We are fortunate to be working with ISC Group Gulf, a systems integrator with a deep understanding of the video requirements of Qatari banks"“In addition, March Networks offers the sole CCTV products in Qatar purpose-built for banking environments, which means you are getting a secure, highly-professional solution that is easy to scale in complexity.” “We are proud of our long-standing partnership with this Qatari bank. It is a leader in the use of innovative video technologies, and clearly understands the value intelligent video offers to its organization,” said Trevor Sinden, Director, Middle East and Africa Sales, March Networks. “We are also fortunate to be working with ISC Group Gulf, a systems integrator with a deep understanding of the video requirements of Qatari banks.” March Networks will showcase its security and business intelligence solution for banks, as well as its complete enterprise video portfolio, in Stand S1-J42 at Intersec 2019, January 20-22 in Dubai, UAE.
HID Global, a global provider of trusted identity solutions, is driving biometrics adoption throughout Latin America, and especially in Mexico, ahead of the October 2018 deadline set by the country’s National Banking and Security Commission (CNBV) to deploy fingerprint identification technology across financial institutions. “Banks, government services agencies and commercial entities in Latin America have embraced our biometrics solutions over the past decade because of their speed, accuracy, reliability and fraud-fighting capabilities,” said Greg Sarrail, Vice President of Global Sales, Extended Access Technologies, Biometrics with HID Global. “Now we are helping to extend these benefits across Mexico’s banking infrastructure as part of a major initiative to curb identity theft.” HID’s multispectral fingerprint devices have helped eliminate fraud in Mexico’s national vaccination program and other healthcare initiatives Enhancing The Security Of ATMs HID Global’s Lumidigm biometrics sensors with multispectral imaging technology are currently used in Latin America’s retail banks, financial institutions and government agencies to create a more convenient customer experience while increasing the security of ATM and other transactions. More than 115,000 multispectral fingerprint sensors are deployed in Brazil to protect billions of ATM transactions per year, with nearly 80 percent of the nation’s ATMs used by over 85 million banking customers. Financial institutions in Chile and Argentina have embraced HID’s technology to secure pension payments for over one million elderly citizens. HID’s multispectral fingerprint devices have helped eliminate fraud in Mexico’s national vaccination program and other healthcare initiatives that provide millions of underprivileged citizens with subsidies for medicine and medical care. Most Reliable Fingerprint Capture Technology The company’s biometrics sensors are also used extensively in commercial applications in Mexico, including verifying identity for more than 70,000 members of a large fitness club franchise. Now, the same technology is poised to improve banking security and convenience in Mexico as the CNVB gets closer to the October 2018 deadline for financial institutions to verify their customers’ identity using fingerprint biometrics when creating accounts, applying for loans and conducting other transactions. HID’s patented multispectral fingerprint imaging technology captures unique characteristics from both the surface and subsurface of the skin HID’s patented multispectral fingerprint imaging technology captures unique characteristics from both the surface and subsurface of the skin, providing the most reliable fingerprint capture technology available. Multispectral fingerprinting works for the broadest range of people with normal, wet, dry or damaged fingers, across the widest range of usage conditions--from dirt and grease to sunlight to wet or cold conditions. Liveness Detection Capabilities To Eliminate Fraud HID Global’s Lumidigm biometrics solutions also feature field-updatable ‘liveness detection’ capabilities that help eliminate fraud by preventing the use of fake fingerprints or ‘spoof’ attacks. The devices use a top-ranked NIST certified MINEX III minutia algorithm for proven interoperability with industry-standard fingerprint template databases. HID will be demonstrating its biometrics solutions at Expo Seguridad Mexico from April 24-26 in Stand #3131 at the Centro CitiBanamex in Mexico City.
Banks and financial institutions have more complex and diverse requirements for video surveillance technology than most other organizations. From corporate buildings, to branch offices, data centers, ATMs and cash depots. Several European Banks benefit from using Mirasys Video Management Software (VMS), which provides high privacy protection and robust technology. Networking the video management system of the bank’s branch offices provides users a single logical system that can be used from any site or from an external service provider's service center. Hence, VMS services are produced in the most cost-effective way whether it be locally, centrally or outsourced.The unique, non-fragmenting storage file system provided by Mirasys protects against hard disk failure The Mirasys VMS checks the system performance in real time and helps to prevent system failure. Enhanced multi-disk recording minimizes data loss and maximises recording continuity. The unique, non-fragmenting storage file system protects against hard disk failure. Benefits To Financial Sector Perimeter and motion detection monitors sensitive and restricted areas, such us bank vaults or safety deposit boxes, and alerts personnel only if an important event occurs, saving time and operational costs. People counting and other data reporting enables reduction of business inefficiencies and enhances customer service. Advanced alarm management tools enable the creation of specific alarm lists based on the motion, sound or text data triggers; reducing the number of false alarms. Dwell time and stopping detects people loitering at the ATM. Automatic Number Plate Recognition (ANPR) alerts on potential threats and suspicious vehicle movement and reports on car parking utilization.Automatic Number Plate Recognition (ANPR) alerts on potential threats and suspicious vehicle movement and reports on car parking utilization Recorded video watermarking guarantees the integrity and authenticity of recorded and exported video data for court evidence. User authentication and setting specific user rights ensures control of system access and protects sensitive data. Also, product features such as audit trail and versatile material management and search functionality support, e.g., the new EU General Data Protection Regulation (GDPR) requirements. The purpose of the audit trail events is both to show what the user has done, and also to track other (programmatic) changes that change the user interface. Key To Data Security Is Operational Policies For: account security (e.g., personal user accounts, instead of shared accounts, rename default administration accounts, etc.); password security (don't leave systems with default passwords, don't permit too short passwords, use passphrases instead, etc.), and; software and device firmware updating. Mirasys recommends that systems are kept up to date with the latest software versions. In a networked, multi-server or multi-site environment, all Mirasys VMS servers and client applications can be centrally upgraded from the Mirasys management server. Manage easily various event sources in multiple locations with the flexible Mirasys Smart Event Management platform How To Protect Your Surveillance Online For deployments, Mirasys recommends that surveillance cameras are installed, when possible, in a private camera network, where the direct camera communications take place only inside the camera network to VMS servers, and is separate from the client access (“viewing”) network (and from the public Internet, in particular). This also prevents the camera streaming and signaling from being forwarded inadvertently to any external systems not part of the VMS solution. In addition, camera access from outside the private network is thus not possible. It is also recommended to protect wide area network links with VPN (Virtual Private Networking), or other secured, connections.Integrated systems such as access control, intruder detection and fire alarm systems serve as sensors for the video management system For server-to-server and client-to-server signaling, the data communication is in Mirasys VMS both compressed and encrypted by default for sensitive data (such as usernames and passwords and other details). Integration And Internet Of Things In VMS With larger video management solutions, the integration of different systems is valuable because it allows automated functionalities that eliminate human errors and delays. Integrated systems such as access control, intruder detection and fire alarm systems serve as sensors for the video management system. IoT (Internet of Things) is increasingly applied in the video management. The sensors continuously provide information and, if necessary, based on this information, the predefined decision chains automatically open a video connection to the event place without any delay or error. The resulting snapshot may be one image or a set of several images that supports decision making in a problem situation. All the information is also stored for later processing. The event picture is routed either automatically or manually for people and organizations needing the information. Also, related Standard Operating Procedures can be automatically opened.Mirasys VMS is the answer to the scalability and performance needs of new camera technologies from any manufacturer Mirasys VMS is quick and easy to install, and especially effective in networked, IP-based CCTV systems and their operational and management needs, such as centralized management and upgrading/updating of servers, drivers and client applications without requiring on-site travel to remote locations. User profiles are easy to create and change. Servers can be pre-installed and pre-configured before delivering to the deployment location. Easy-To-Use User Interface The Mirasys VMS user interface can be adapted to individual and specific needs and preferences and provides more visual space for videos without sacrificing any functionality. A HTML5 (Hypertext Markup Language, Version 5) based user interface in Version 8.4 offers easy access to the Mirasys system from anywhere; PCs, tablets or smartphones. Video surveillance camera features are consistently improving. Image quality can be exceptionally good compared to what it used to be only a few years ago. The newest cameras also require much less network bandwidth due to more effective encoding formats, such as H.265/HEVC (from 40% up to 60% of bandwidth and storage space savings, depending on the footage and device without any loss of quality, or increased quality at the same level with the H.264/AVC encoding) that many IP camera manufacturers have started to support. Individual servers can handle more simultaneously connected cameras than before, and the entire system has no actual upper limit. Mirasys VMS is the answer to the scalability and performance needs of new camera technologies from any manufacturer, and the Mirasys based video management system can be designed freely using the best equipment for the customer-specific requirements and can support also all future needs.
Multitone Electronics plc, a specialist in the design, manufacture and implementation of integrated communication systems, announces that its Mall Call communications system has been chosen by Canary Wharf Group for its retail facilities. Security Communication Management Tool Peter Lomax, Director of Strategic Partnerships at Multitone, commented, “We are delighted that Canary Wharf Group has chosen to use Multitone’s Mall Call solution to manage communications with retail tenants. With over 490 Mall Call Units being installed, more than 300 stores, banks, services and restaurants over five malls will be covered. Mall Call is designed as a dedicated communications tool and is perfect for a busy and extensive large-scale site, from sending service alerts to tackling crime and managing major events.” The flexibility, reliability and security of Mall Call is perfectly suited to the needs of a large retail management team. Peter continued: “The scope of communications requirements at Canary Wharf is vast, from everyday planning messages (such as opening times or maintenance), to dealing with shoplifters or even potentially an emergency and evacuation. Mall Call enables the estate management team to instantly communicate with the security teams and retail tenants when required.” Multitone i-Message Platform Lee England at Canary Wharf Shopping also commented, “The Mall Call solution was ideal for our communication needs. The system has scope far beyond that which we are utilizing initially and we look forward to the benefits of a long-term partnership with Multitone.” Mall Call uses a robustand seamless touchscreen interface, which can beutilised on any suitable smart device including a smart watch Based upon Multitone’s powerful i-Message platform, Mall Call is designed to provide high levels of commMultitone Electronics introduces EkoSecure punications availability to all relevant teams, with a tailored interface for the bespoke requirements of the specific applications and organization using it. Mall Call uses a robust and seamless touchscreen interface, which can be utilized on any suitable smart device including a smart watch. The whole system will be hosted on a secure fixed and wireless system at Canary Wharf for full control of communications. Multi-Content Facility For Regular Admin Updates From a user’s point of view, communications center around the Mall Call Units, which are tamper-proof, fixed tablet-style devices that fully utilize the multi-content facility of the system and will be installed with each retailer. Along with text information and audible alerts, Mall Call also allows for the sharing of graphics or photo images and documents. This could be used for regular admin updates from the facilities team, warnings on known suspects to identify criminal individuals or to find a lost child or missing person, for example. Peter Lomax concluded, “With Phase One of the project underway, we are working closely with the team at Canary Wharf Group to investigate potential ways of expanding the project in the future. For example, Mall Call can be utilized over multiple sites, which offers further scope for expansion should it be required moving forward.”
Round table discussion
We have all heard the sales pitch: Use of megapixel cameras lowers the camera count needed to provide adequate video coverage, thus making the overall system less expensive. Use of fewer cameras equates to less infrastructure, bandwidth and storage, according to the claims, and megapixel cameras provide enough detail that you don’t miss anything using fewer cameras. It’s a compelling pitch, but one that has sometimes been questioned in the market. To look beyond the marketing hype, we asked our Expert Panel: How effectively can megapixel cameras take the place of multiple standard-resolution cameras? Has the ability of megapixel technology to lower the required camera count been overstated (or oversold) in the market? Some of the answers may surprise you.