Institute security

Gallagher Security's High Sec T30 Keypad Reader has achieved approval under the UK National Protective Security Authority's (NPSA) Readers and Keypads standard, further strengthening Gallagher’s suite of NPSA-approved solutions for high-security environments. The approval reinforces Gallagher's commitment to developing security technologies that meet some of the world's most rigorous physical and cybersecurity standards, while expanding the company's trusted high-security offering for customers across the UK and Europe. High-security solutions Jason Hunter, High Security Manager – UKI, says the approval is particularly significant for organizations operating within highly regulated sectors. "NPSA approval is widely recognized as a benchmark for security excellence, and the High Sec T30 strengthens Gallagher's ability to deliver trusted, end-to-end high-security solutions for government, defense, critical national infrastructure, and utilities across the UK and Europe,” says Jason. Sean Kelly, Gallagher Security Product Manager, says the achievement reflects the award-winning global security manufacturer’s focus on helping organizations protect their people, assets, and operations against evolving security threats. “Designed for sites where security cannot be compromised, the High Sec T30 has a nice formfactor for situations that don’t require a screen. The reader supports card and PIN authentication and has been engineered to deliver reliable performance in demanding environments,” says Sean. "Achieving NPSA approval for the High Sec T30 is an important milestone for Gallagher and further validates the strength of our high-security portfolio.” Highly sensitive sites "Organizations responsible for critical infrastructure and highly sensitive sites need confidence that their security solutions have been independently assessed against stringent government standards. This approval provides that assurance, while offering End Users a resilient, high-performance reader solution." The High Sec T30 supports MIFARE DESFire EV1, EV2, and EV3 credential technologies, alongside secure HBUS communications, dedicated FIPS 140-3 cryptographic secure storage, and supports legacy credential technologies such as MIFARE Classic and MIFARE Plus. Built for challenging environments, it features an IP68 environmental protection rating, IK09 impact protection rating, integrated rear optical tamper detection, and a dedicated arming key with alarm zone status indication. National security expectations The High Sec T30 joins a growing list of Gallagher solutions recognized by the NPSA. The High Security C7000 was awarded Automatic Access Control Systems (AACS) and Cyber Assurance of Physical Security Systems (CAPSS) in January 2026. Gallagher was also the first manufacturer to achieve both CAPSS 2021 and AACS 2022 approvals for its Command Centre and High Security Controller 6000, demonstrating the company's longstanding commitment to delivering solutions that meet the highest physical and cybersecurity requirements. “We have a proven track record protecting critical infrastructure, government facilities, and high-security sites globally, and Gallagher continues to invest in technologies that help organizations create secure, resilient environments while meeting evolving national security expectations,” says Jason.

DigiFlight, Inc., a provider of aerospace, cybersecurity, engineering, and training solutions for government and commercial organizations, announces that industry veteran Melody Berry has joined the company as manager of cybersecurity and compliance. She will support the cybersecurity, assessment, and compliance programs of DigiFlight and its affiliated cybersecurity company, Camelot Secure, helping manage requirements across multiple industry frameworks, National Institute of Standards and Technology (NIST) standards, and Department of Defense contract requirements. Conducting mock assessments In addition, Berry will lead Cybersecurity Maturity Model Certification (CMMC) readiness engagements for DigiFlight and Camelot Secure customers, providing CMMC third-party assessment organization (C3PAO) audit support and conducting mock assessments to help organizations prepare for CMMC self-attestation and third-party assessments. “CMMC and cybersecurity compliance have become increasingly important requirements for organizations supporting the Department of Defense, and our customers need experienced professionals who understand both the technical requirements and the realities of preparing for an assessment,” said Stan Oliver, CEO of DigiFlight and Camelot Secure. “Melody brings extensive hands-on experience in cybersecurity program management, CMMC assessments and federal compliance. Her ability to translate complex requirements into practical steps customers can take to improve security and reduce risk makes her an important addition to the DigiFlight and Camelot Secure teams.” Industry cybersecurity frameworks Berry brings vast experience implementing, managing, and evaluating enterprise cybersecurity and technology programs, with a particular focus on reducing vulnerabilities, managing risk, and helping organizations comply with federal and industry cybersecurity frameworks. Prior to joining DigiFlight and Camelot Secure, Berry served as a lead CMMC assessor with CyberRx, a CMMC C3PAO, where she managed and conducted CMMC 2.0 mock and Level 2 assessments, coordinated assessment activities with customers, managed service providers and assessment teams, and prepared assessment documentation for submission to the Department of Defense. Manage cybersecurity strategy Her previous cybersecurity leadership experience includes serving as deputy chief information security officer for Alion Science & Technology, where she helped manage cybersecurity strategy, risk management, security operations, and federal regulatory compliance for a $1 billion federal contractor. She also served as an enterprise division IT security officer at the National Institute of Standards and Technology and as a senior cybersecurity consultant at Booz Allen Hamilton, supporting government organizations including NIST, the Department of State, the Defense Information Systems Agency, the National Security Agency, Social Security Administration and Internal Revenue Service. Federal regulatory compliance “DigiFlight has a strong understanding of the cybersecurity and compliance challenges facing organizations supporting the defense industrial base,” Berry said. “I’m excited to work directly with customers to make CMMC readiness more manageable, strengthen their cybersecurity programs, and help them move into assessments with greater confidence. I also look forward to supporting the broader DigiFlight and Camelot Secure security and compliance programs.” Berry holds Certified Information Systems Security Professional (CISSP), Project Management Professional (PMP), CMMC Certified Professional (CCP) and CMMC Certified Assessor (CCA) credentials and has achieved lead CCA status. She earned a Bachelor of Science in cybersecurity from the University of Maryland University College, now University of Maryland Global Campus.

Intercede, the digital identity specialists, launches MyID® Authenticate, a FIDO passkey authentication solution that gives Governments and enterprises phishing-resistant sign-in to Windows desktops, cloud services and on-premise applications from a single platform. The solution makes its international debut tomorrow at GovWare 2026 in Singapore, 13-15 October 2026. Passwords and one-time codes are easily phished. FIDO passkeys are phishing-resistant by design: each passkey is bound to the genuine site, its private key never leaves the user's device, and there is no shared secret for an attacker to steal or replay. Yet many Governments and enterprises still struggle to extend passkeys beyond a handful of web apps to the Windows desktop, legacy applications and VPNs. FIDO authentication server “Everyone agrees passkeys are one of the strongest defences against phishing. The hard part has been getting them onto every desktop and into every modern application. That is exactly what MyID® Authenticate does,” said Dan McLoughlin, Chief Product Officer, Intercede. MyID® Authenticate is both a FIDO authentication server and a passkey issuer. It supports FIDO2 security keys and device-bound and synced passkeys, with self-service enrollment. Passkey Windows Logon works on Windows 10 and 11, even offline, while SAML 2.0 and OpenID Connect bring the same passkeys to cloud apps, on-premise apps and VPNs, with federation to Microsoft Entra ID and Microsoft 365. Legacy applications are supported via RADIUS and a selection of strong and multi factor authentication methods. Post-quantum cryptography Enterprises deploy MyID® Authenticate on their own terms, on-premise, in the cloud or hybrid, and keep full control of their authentication data. It works alongside the identity infrastructure they already run, so there is nothing to rip out and replace. Its crypto-agile design supports post-quantum cryptography, helping Governments and enterprises adapt as cryptographic standards and threats evolve. For existing MyID® MFA customers, the new MyID® Authenticate Migration Tool provides a clear, supported route to MyID® Authenticate. MyID® Authenticate also integrates with MyID® CMS for organizations that need to issue and manage high-assurance credentials alongside it. Intercede has secured its first new logo client already in Germany for the integrated MyID® CMS and MyID® Authenticate solution. High-assurance credentials MyID® Authenticate makes its international debut tomorrow at GovWare 2026, one of Asia-Pacific's leading cybersecurity events, at the Sands Expo and Convention Centre, Singapore. Across all three days, from 13 to 15 October, Intercede's team on stand M38 as well as featuring on DT Asia’s stand, M31, in collaboration with Swissbit, will show passkeys working where enterprises need them most: at the Windows lock screen, on the VPN and offline, along with self-service enrollment and how existing MyID® MFA customers can migrate. “Passkeys are easiest to understand when you see them in action, at GovWare, visitors can see how easy it is to sign in to Windows with a passkey and witness how simple phishing-resistant authentication can be,” said Dan McLoughlin, Chief Product Officer, Intercede. MyID® Authenticate 2026.1 is available now MyID Authenticate | Phishing-Resistant FIDO Authentication.

Colt Technology Services, the global digital infrastructure company, announces further investment in its global network as hyperscalers, neoscalers and wholesale providers scale their AI infrastructure and drive unprecedented demand for connectivity. The investment expands Colt's reach across North America, Africa, Asia and the Middle East, strengthens its presence in key metro markets, and upgrades critical optical fibre infrastructure to support the next generation of AI-driven growth. Transpacific subsea infrastructure Colt customers benefit from: Greater scale and capacity across key AI corridors, with connectivity up to 400Gb to Colt’s global intelligent network, as well as investment in coast-to-coast routes and additional transatlantic and transpacific subsea infrastructure More route diversity, including a new point of presence in Johannesburg, South Africa and enhancements to Colt’s existing fibre network High capacity, low latency connectivity to emerging digital hubs across the Middle East, with deeper reach into Dubai and Türkiye Expanded connectivity across Japan, including a new 600km+ long-distance network from Osaka to Fukuoka and further planned expansion across West Japan Enhanced access to major cloud, AI and enterprise ecosystems through continued infrastructure expansion in strategic European metros including Warsaw, Poland; Bordeaux, France; Zaragoza, Spain; and Berlin and Frankfurt, Germany, bringing the total number of Colt metropolitan networks to 55 Improved performance, security and route choice including a fibre upgrade for the Marseille to Milan connection, linking two of Europe's most important digital infrastructure hubs A future-ready European fibre network, with new fibre overlays and upgraded duct infrastructure designed to support faster service deployment, greater flexibility and long-term growth in AI and cloud traffic More resilient, low-latency data centre connectivity, enabling seamless movement of data between public clouds, private clouds and AI infrastructure environments with Colt’s connections to 1,100 data centres globally, connecting more data centres in Europe than any other provider Strategic infrastructure investments The latest network investments build on a series of strategic infrastructure investments Colt has announced this year, including connecting the US West coast to Asia and the US East coast to Europe; expansion in Istanbul, Türkiye and wider expansion in the Middle East; fibre expansion in Zaragoza, Spain; and a metro network build in Frankfurt, Germany. Together, they reflect Colt's continued commitment to giving customers the foundations they need to build ambitious digital infrastructure, scale globally and capture new opportunities. “AI readiness is about more than building capacity. It's about connecting data, cloud and compute at the scale AI demands,” says Joe Scattareggia, EVP, Infrastructure and Connectivity Sales at Colt Technology Services. “As hyperscalers, neoscalers and wholesale providers build for the next wave of AI, connectivity becomes a critical differentiator. Success will depend on collaboration across carriers, cloud providers, data centres and technology partners. By continuing to invest in our global digital infrastructure, we're bringing those ecosystems together and giving customers the reach, control and confidence they need to build, scale and grow.”

The increased adoption of electric vehicles (EVs) is transforming the roads, but as with any innovation, it is also creating new opportunities for criminals. Within the EU, EV sales increased 31% YoY from 2024 to 2025, spurred on by Government grants, tax and road toll exemptions, and investment in public charging infrastructure. Yet, it is this infrastructure that is increasingly targeted for its valuable equipment and components, notably copper within the charging cables. Combined with vandalism driven by anti-EV sentiment, this can cost thousands per unit for a charging operator to replace. The impact can extend far beyond the immediate cost of replacing broken equipment. A single incident can disrupt an entire charging site, leaving multiple bays unavailable and creating frustration for drivers who rely on accessible and reliable charging. In a market where customer experience and availability are critical to building trust in EV adoption, prolonged downtime can directly affect revenue, reputation and long-term customer loyalty. Public charging infrastructure The scale of the challenge is growing. German operator EnBW alone recorded more than 900 cases of cable theft at over 130 locations in 2025, resulting in damages amounting to several million euros. Danish energy company OK reported a three-fold rise in charging cable theft in the first half of 2025. And across the UK, more than 200 incidents of theft and vandalism against EV chargers were reported between 2022 and mid-2025. This figure is likely only part of the picture, with many incidents going unreported and some police forces unable to provide relevant data. The issue is not limited to the UK. In Germany, charging operator EnBW reported more than 900 cases of cable theft across more than 130 locations in 2025, resulting in damages of several million euros. As charging networks continue to expand, the number of vulnerable assets available to criminals will inevitably increase. Personal charging cables There are several reasons why EV charging infrastructure is under threat, from the high scrap value of copper and the ease of removing this from charging stations, to the remote locations of many charging stations that make it difficult for operators to continuously monitor. In minutes, thieves can use bolt cutters to remove charging cables. Personal charging cables are also targets, being unplugged while in use at charging stations or when left in the boot of a car. Some charging operators have also reported vandalism linked to opposition towards EV adoption. Plus, unlike traditional petrol forecourts, many EV charging locations operate without permanent staff presence. Chargers are often installed in car parks, retail locations, roadside areas and other remote sites where incidents can occur without immediate intervention. Advanced video analytics Investing in a comprehensive video security solution can make a significant difference, supporting operators in a proactive approach that prevents damage from occurring in the first place. Video surveillance in car park environments can reduce crime by up to 37% and by up to 52% if the system is actively monitored. Modern cameras are equipped with advanced video analytics and AI that help operators identify unusual activity, spot repeat offenders, and provide real-time alerts to aid faster intervention from ground teams. Positioning such cameras to provide complete coverage of charging bays, entrances and exits ensures that operators can maintain visibility across the entire charging environment. AI-powered analytics can identify unusual behavior, such as a person entering a charging bay when no vehicle is present or a vehicle remaining in a charging area for an extended period without actively using the charger. Virtual alarm zones Real-time alerts can help security teams respond quickly, while integrated deterrence measures, such as triggered lighting or audible warnings, can help prevent incidents before significant damage is caused. This type of intelligent monitoring enables security teams to focus on genuine exceptions rather than constantly reviewing hours of footage. For example, virtual alarm zones can automatically adjust based on expected activity. When a vehicle is charging normally, the system recognises the activity as expected. Once the vehicle leaves, the area can automatically return to an active monitoring state, triggering an alert if someone enters the space without a legitimate reason. Cloud-based recording Jack Turnell, Commercial Product Manager agrees, stating that “The real value comes from turning intelligent detection into a coordinated response. By connecting camera analytics with cloud-based monitoring, alarm management and remote incident tools, operators can protect distributed charging sites from anywhere while also improving uptime and operational efficiency.” Taking a more proactive approach to EV charging station security offers benefits beyond theft prevention. When incidents do occur, cloud-based recording and remote incident management provide operators with critical evidence to support investigations and insurance claims. Evidence can also be shared with law enforcement to prevent repeat offences and wider gang-related targeting. Monitoring charging infrastructure health Security systems can also support wider operational efficiency by monitoring charging infrastructure health. Through integration with charging units, operators can receive proactive notifications when equipment requires attention, helping reduce unexpected outages and maintain availability. As John Lutz Boorman, Head of Product and Marketing at Hanwha Vision Europe, explains, “Video has evolved beyond being merely a cost centre. When intelligently deployed, it can deliver a measurable return by helping operators prevent costly incidents, reduce downtime and maintain the availability of their charging network. By combining high-quality video with intelligent analytics and integration with charging infrastructure, operators gain greater visibility of their assets and can act earlier when something is wrong. The result is a security investment that can help reduce operational costs while protecting revenue, customer experience and the long-term value of the charging network.” AI-powered analytics As EV adoption continues to grow, protecting charging infrastructure will become increasingly important. Reliability is not just a technical requirement; it is a fundamental part of building confidence among drivers and businesses investing in a new EV. A smarter approach to security can help operators stay ahead of emerging threats. By combining high-quality cameras, AI-powered analytics and proactive monitoring, EV charging providers can protect valuable assets, minimize disruption and create safer, more dependable charging experiences for everyone.

A new partnership co-funded by Atos and Tech First Youth makes Futures Readiness available free of charge to up to 650,000 learners across the West Midlands. Atos, a pioneer in AI-powered digital transformation, announces a new partnership with Futures Readiness, co-funded with Tech First Youth. Futures Readiness is a holistic AI preparedness program designed to help students and staff make sense of rapid technological change. The partnership, delivered in collaboration with BMet’s Digital Technical Excellence College, the Sir Peter Rigby Charitable Trust and the Rigby Foundation, and endorsed by Birmingham City Council, will enable schools and colleges to access the program's regular, real-time resources free of charge. Critically engaging content Society and the workplace are being reshaped by AI with new capabilities, risks and behaviours emerging in cycles of weeks and months. Futures Readiness is designed to help education keep up with the development of AI as responsive enrichment to the curriculum, rather than a static course or one-off intervention. Every three weeks, Futures Readiness produces interactive videos helping schools respond to live developments in AI, education, work and society. Each resource distils complex and fast-moving change into accessible, critically engaging content. Built-in pause-points, discussion prompts and reflective questions enable students and staff to interrogate the implications of what is happening rather than passively consume information about it, as well as considering what the use of AI means for learning, relationships, wellbeing and privacy. Development of AI skills The program centres around the concept of AI Discernment, which describes the judgement to know when and how AI should be used, when it should be approached with caution, and where it shouldn’t be applied. By teaching AI literacy and critical thinking, Futures Readiness equips young people and educators to live, learn and work in a world increasingly shaped by AI. This partnership marks Atos’ third investment into the development of AI skills in the West Midlands this year. In February, Atos announced the creation of 30 apprenticeships at its Sovereign Delivery Centre on Birmingham Business Park in Solihull, which works to address the growing demand for sovereign UK-based IT delivery, agentic automation, data hosting and resiliency. Dedicated employment coach The apprentices are on AI-proofed career paths, with Atos giving them the skills and experience they need to grow alongside AI and build resilient careers that evolve with technology rather than compete with it. In March, it launched an online digital skills provision with its partner Lynx Learning, which includes courses on AI. Targeted at those in the region who are not in education, employment or training (NEET), these individuals have access to a catalog of digital and employability courses, supported by a dedicated employment coach. Age-appropriate resources Michael Herron, Head of Atos UK&I, said: “I’m delighted to be able to support the communities we work in with AI readiness skills that help young people to thrive in a future workplace where humans and AI co-exist.” Futures Readiness already reaches tens of thousands of students and educators in Birmingham. It provides age-appropriate resources at Foundation level for Upper Key Stage 2 and Key Stage 3, and at Core level for Key Stages 4 and 5, as well as teachers and adults working in education. Schools and colleges across the West Midlands can now access Futures Readiness resources free of charge.

Control room operators face a tricky and ever-growing list of responsibilities. Every day, they're expected to monitor dozens, sometimes hundreds, of camera feeds, identify suspicious behavior, and respond quickly when something goes wrong. Add in a constant stream of alerts, many of which turn out to be false alarms, and it's easy to see how even the most experienced security professionals can become overwhelmed. Indeed, in the UK alone, there are an estimated six million CCTV cameras, with around one in 70 publicly owned. A human, or team of humans, cannot possibly be expected to keep on top of every single one of those devices without missing something. Monitoring multiple locations Recently, the UK's Centre for the Protection of National Infrastructure (CPNI), now part of the National Protective Security Authority (NPSA), uncovered a challenge faced by many security operators known as the vigilance decrement, where concentration can begin to decline after just 20 to 30 minutes of continuous monitoring. A study of 42 professional CCTV operators, published in Applied Ergonomics, found that they detected only around half of the target behaviours during a 90-minute video review task. For security teams working long shifts and monitoring multiple locations, this presents a significant challenge. Missing an incident can have serious consequences, yet expecting operators to maintain the same level of concentration throughout an entire shift simply isn't realistic. Identifying unusual activity The result is that operators spend less time reviewing routine activity, have faster responses to threats This is where AI-powered video analytics makes a huge difference. By automatically identifying unusual activity, filtering out unnecessary alerts, and highlighting events that require attention, AI can help operators work more effectively and focus on what matters most. The result is that operators spend less time reviewing routine activity, have faster responses to potential threats, and there are more opportunities for security professionals to apply their experience and judgement where it's needed. Breaking the cycle of alarm fatigue Traditional video surveillance systems have often relied on motion detection and basic rules to identify potential security incidents. While useful, these technologies can also generate large volumes of unnecessary alerts. A tree branch moving in the wind, an animal crossing a perimeter, or a delivery vehicle stopping near a building can all trigger a false alarm. Now imagine this happening across hundreds of cameras, throughout an eight- or twelve-hour shift. Operators can quickly find themselves dealing with a seemingly endless queue of notifications, most of which turn out to be harmless. Over time, this can lead to alarm fatigue. When operators are repeatedly presented with false alarms, they may become less responsive to new notifications, increasing the risk of a genuine threat being overlooked. This isn't a reflection of their professionalism or experience, but a natural response to information overload. Persistent alarm fatigue It can also make it harder for organizations to demonstrate the value of their security investments The consequences extend beyond missed incidents. Persistent alarm fatigue can contribute to stress and burnout, slow response times, and place additional pressure on security teams that may already be stretched. It can also make it harder for organizations to demonstrate the value of their security investments. Simply adding more cameras, hiring more operators, or increasing training isn't necessarily the answer. Instead, organizations need to consider how technology can reduce the volume of information operators must process and ensure that the alerts reaching them are genuinely useful. Smarter alerts, faster responses AI-powered video analytics is helping to address this challenge by making surveillance systems more intelligent and proactive. Rather than simply detecting movement, modern analytics can identify objects, recognize patterns and provide greater context around what's happening within a camera's field of view. For example, a traditional system might generate an alert every time something moves near a perimeter fence. AI analytics can help distinguish between an animal passing through, an authorized vehicle following its usual route, and someone loitering near a restricted entrance. Operators can then focus on the activity that warrants further investigation, rather than spending valuable time reviewing harmless events. Providing relevant information The system identifies potential concerns and provides relevant information Advances in vision-language models are taking this a step further. These technologies can interpret and describe activity within video footage, helping operators understand what's happening without having to manually review every camera feed. This shift is gaining momentum across the industry. The Security Industry Association's 2026 Security Megatrends report identifies the automation of security operations centres as a leading trend, highlighting opportunities for AI to support activities such as incident reporting and filtering lower-priority alarms. Importantly, the aim isn't to remove operators from the process. Much of this technology takes an agentive AI approach, where AI assists human decision-making rather than acting independently. The system identifies potential concerns and provides relevant information, while operators remain responsible for assessing situations and deciding how to respond. For security teams, this creates an opportunity to improve situational awareness while reducing the pressure of constant monitoring. Identifying threats before they escalate One of the most valuable capabilities of advanced video analytics is its ability to identify unusual behavior and patterns over time. Consider a vehicle driving slowly around a business park. On its own, this might not appear suspicious. However, if the same vehicle returns on three consecutive evenings, stopping near a restricted entrance before leaving, it could indicate someone assessing the site's security arrangements. An operator working a single shift might not notice the connection, particularly if the activity occurs across several days. But AI analytics can help identify recurring patterns and flag them for further investigation. Identifying recurring incidents These capabilities also offer benefits beyond immediate security monitoring The same principle applies to other scenarios. Someone repeatedly approaching a restricted area, a person remaining in an unusual location for an extended period, or a vehicle traveling against the normal flow of traffic could all trigger an alert based on predefined rules or patterns of behavior. With the right information available, security teams can investigate potential threats earlier and respond before an incident escalates. These capabilities also offer benefits beyond immediate security monitoring. Analytics can help organizations identify recurring incidents, understand how spaces are being used and make more informed decisions about patrols, staffing and security resources. For multi-site organizations, this can be particularly valuable, allowing security teams to identify trends across locations rather than treating each incident in isolation. Making investigations faster and more effective AI can also significantly reduce the time required to investigate incidents after they occur. Reviewing hours of recorded CCTV footage has traditionally been a painstaking process. Investigators may need to search through multiple camera feeds to identify a person, vehicle, or sequence of events, often under considerable time pressure. Advanced video search and synopsis technologies can simplify this process by condensing lengthy recordings into a much shorter visual summary. Events and objects captured at different times can be presented together, allowing investigators to identify relevant activity quickly while retaining links to the original footage and timestamps. For example, an investigator looking for a particular vehicle can search footage based on characteristics such as color, type, or direction of travel, rather than watching hours of recordings manually. For police forces, local authorities and private security teams, these capabilities can make a substantial difference to investigations, reducing the time spent searching through footage and helping important evidence reach the right people sooner. Demonstrating the value of intelligent video AI-powered video analytics can also deliver a measurable return on investment Alongside the operational benefits, AI-powered video analytics can also deliver a measurable return on investment. An Omdia survey of 140 end users across North America and Europe found that more than 85% of organizations achieved a return on investment from their video analytics deployments within one year. More than half reported seeing returns within the first six months, with banking and manufacturing reporting particularly strong results at 95% and 90%, respectively. Evidently, intelligent video can deliver value far beyond traditional surveillance. Improved incident detection Reducing false alarms can help operators use their time more effectively, while faster investigations can lower the resources required to review footage. Improved incident detection and response can also help organizations minimize disruption, protect assets and strengthen their overall security posture. There are benefits for installers and integrators too. By introducing advanced analytics into existing video management systems, they can help customers get more value from their security infrastructure, while offering additional capabilities that can evolve alongside operational needs. Rather than viewing video surveillance solely as a cost centre, organizations can increasingly use the intelligence it provides to improve security performance and inform wider operational decisions. Keeping people at the heart of security As AI becomes more capable, questions around human oversight and decision-making will become increasingly important. There is a distinction between AI that supports operators and fully autonomous systems that can independently make decisions and take action. While more agentic AI capabilities are emerging, many of the most practical applications in video security today are designed to assist people, not replace them. Making informed decisions This combination of machine intelligence and human experience is where the greatest value lies For instance, AI might identify a person behaving unusually near a restricted entrance, but an operator can assess the wider context, determine whether there is a genuine threat and decide on the appropriate response. Similarly, analytics can highlight a vehicle that has repeatedly visited a site, but it takes human judgement to establish whether that behavior is suspicious or entirely legitimate. This combination of machine intelligence and human experience is where the greatest value lies. AI can continuously analyze large volumes of footage, identify patterns across different cameras and shifts, and highlight events that deserve attention. Operators bring the contextual understanding, professional judgement and accountability needed to make informed decisions. An operator reviewing five relevant alerts, each supported by useful information, is in a much better position to respond effectively than someone attempting to process 50 notifications with little context. The goal is therefore not to automate every aspect of security, but to create a more effective partnership between people and technology. A smarter approach to security operations The demands placed on security teams are unlikely to decrease. Organizations are managing larger sites, more cameras and increasingly complex security environments, often without equivalent increases in staffing or resources. At the same time, the limitations of human attention remain unchanged. No matter how experienced or well-trained an operator may be, maintaining constant concentration across dozens of video feeds is an unrealistic expectation. AI-powered video analytics offers a way forward. By reducing unnecessary alerts, identifying suspicious patterns, and accelerating investigations, these technologies can help security teams become more proactive, efficient, and effective. Most importantly, they allow operators to concentrate on what they do best: understanding situations, making informed decisions and protecting people and places. The future of security isn't about replacing the people behind the screens. It's about giving them the intelligence and tools they need to do their jobs better.

One of the best business lessons I learned didn’t come from business journals or the boardroom. It came from a biography: Steve Jobs by Walter Isaacson. If you haven’t read it, you should! The book covers the full arc of Jobs’ career, and while many of the most talked about lessons center on his entrepreneurship, perfectionism, and brand building, the one that has stayed with me is his philosophy of design. Digital music player market I don’t mean design in the sense of aesthetics, although Apple certainly became famous for that. I mean design as an understanding of how people interact with technology. Examples of Jobs’ design philosophy appear throughout the book, but the chapters about the birth of the iPod are particularly compelling. If you’re too young to remember the era of downloading songs from Napster and loading them onto MP3 players, here’s the context. By the early 2000s, Apple was entering a crowded digital music player market. Companies like Sony, Creative and Rio had already introduced devices that were packed with technical innovation, and they were growing in popularity among college students, commuters, and early adopters who preferred the solid state devices over larger, glitchy portable CD players. Yet Jobs believed the entire MP3 player category possessed a fundamental flaw: all the products were too complicated. More intuitive experience In envisioning the iPod, Jobs became obsessed with creating a more intuitive experience Actually, Jobs used more blunt language. He said they all “were deeply flawed.” They held only a handful of songs, and users struggled with frustrating menu trees to access their most basic functions. As for the software managing the devices’ music libraries? To quote the book, “Only a genius could figure out half of their features.” Jobs saw something the existing manufacturers didn’t. Their MP3 players weren’t offering the one thing that consumers wanted the most, an easier way to listen to music. In envisioning the iPod, Jobs became obsessed with creating a more intuitive experience. He challenged his team to eliminate unnecessary complexity and established a simple rule for the user interface: if a person wanted a song or a function, they should be able to get there in no more than three clicks. Incredibly sophisticated technology The result was a product that felt completely different to use. Apple took an incredibly sophisticated technology and made it approachable. The complexity didn’t disappear; it was just moved behind the curtain where the user didn’t have to think about it. Despite being a late entrant to the MP3 industry, Apple quickly became the dominant manufacturer in the category because of the iPod’s unmatched usability. Plenty of successful companies cared about usability, but Jobs made simplicity a strategic priority. While competitors were adding features and complexity, Apple was asking, “How do we make this easier?” Twenty years later, I still think that’s one of the most important questions any technology company can ask, and one that is shaping the next generation of security technology. Stronger security practices Making a system more secure meant adding steps, procedures, and user responsibilities Which brings me to where I spend most of my time these days: Identity verification. For years, the security industry viewed convenience and security as competing priorities. Making a system more secure meant adding steps, procedures, and user responsibilities. What’s exciting about modern biometrics is that we’re increasingly able to improve both simultaneously. In many ways, we’re applying Jobs’ three click philosophy to identity verification, reducing the interaction required from the user without compromising the strength of the underlying security. And by reducing friction, organizations can implement more frequent identity verification that supports stronger security practices. Biometric authentication experience The simplicity of the biometric authentication experience can make people underestimate the sophistication of the technology behind it. Just as iPod users didn’t have to think about file formats, manually transferring songs to their device, or navigating cumbersome menus, users of modern biometric systems don’t have to think about how their faces, palms, or fingerprints are converted into encrypted, mathematical templates that cannot be reverse engineered. Or how the system verifies that a live person, not a photo, is standing in front of it. Or how AI quietly adjusts for the naturally occurring, gradual changes in a person’s appearance, whether from age, lifestyle, or a few extra pounds. Interacting with a biometric identity solution is like listening to music on an iPod or today, an iPhone. You don’t even think about the incredible technology working in the background that makes the experience possible. For example, with facial authentication, the most frictionless form of identity verification, you look at a reader without even stopping. In a fraction of a second, the system accurately matches you to your digital identity with a false match rate as low as 1 in 10 billion! I consider that more like a ‘zero click’ solution. Providing better protection The challenge for manufacturers will be resisting the temptation to make them more complicated As our industry embraces AI, we can expect to see a new generation of products that can automate more tasks, synthesise more data, and deliver more functionality than ever before. The challenge for manufacturers will be resisting the temptation to make them more complicated. Product teams should take a page from Jobs’ playbook. Instead of focusing on what the latest technology makes possible, they should be asking, “What do our customers genuinely want? And how can we use technology to make that experience better? Easier? Simpler? As effortless as using your face to access your phone?” That’s the lesson of the iPod, and why a guy who never developed a security product has provided one of the most important lessons for our industry. Companies that build products people want to use will also be creating solutions that are adopted more broadly, used more consistently, and ultimately provide better protection.

Across many sectors, AI is transitioning from an experimental process to a trusted tool, but how will construction - and architectural ironmongery specifically - balance this technological opportunity with traditional practice? Artificial intelligence was once considered the trend of tomorrow, but it’s now here, and already it’s impacting the design, specification and management of the built environment. Following a period of refined development, the technology is emerging as a valuable tool for architectural professionals, with its growing role signifying far more than a passing industry trend. Passing industry trend According to the Royal Institute of British Architects’ (RIBA) Artificial Intelligence Report 2025, 59% of architectural practices now use AI on at least some projects, an increase from 41% in 2024. Furthermore, a global survey led by the Royal Institution of Chartered Surveyors in 2025 found that 56% of investors planned to increase AI investment, suggesting that the rate of adoption will continue to accelerate over the coming years. However, whilst innovation typically creates opportunity, there are challenges to address These findings represent a cultural shift, one where AI is firmly embedding itself into workflows and influencing the decision making process. However, whilst innovation typically creates opportunity, there are challenges to address. As more professionals equip themselves with an arsenal of AI-driven tools, are we in danger of becoming overly reliant on technology? Or are those reluctant to adapt likely to be left behind? Daniel May, Director at Consort Architectural Hardware, shares insight: Repetitive administration tasks “The development of the built environment has always relied on technical precision. Specifications naturally contain large volumes of product information and technical data, with professionals managing document-heavy tasks in the form of specification writing, door scheduling and BIM coordination in order to meet project requirements and compliance obligations. All of this data must be analyzed and processed accurately - often in line with demanding timescales - and it is here where AI can offer the greatest value.” “Where time was once consumed by repetitive administration tasks and information processing, professionals are now embracing AI as a means of working more efficiently. For architectural ironmongery specifically, where specification accuracy is critical, AI has the potential to support architects and specification professionals as they navigate the product selection process. As a tool, AI can streamline documentation by rapidly processing performance data and certification requirements, whilst also identifying inconsistencies and absent compliance information within schedules.” Complex project requirements “AI systems are helping professionals navigate increasingly complex project requirements quickly, accurately and consistently. As machine learning and autonomous models continue to advance, these tools may further reduce the administrative burden associated with architectural work models whilst improving accuracy and minimizing the risk of human error in the process. With that said, the effectiveness of AI software is very much reliant on the quality of the information it receives.” “With the sector so deeply tied to fire safety, accessibility, security and regulatory standards, the caution around adopting AI as common practice is of course justified. Historically, much of the construction industry has been measured in its adoption of new technology, partly due to the critical nature of compliance and the significant consequences of error. Though, AI feels somewhat different because of its pace and potential, and as such, organizations must be measured in their approach to it, ensuring that professional knowledge remains central to delivering safe, efficient and compliant building projects.” The human element As industry standards and the legislation surrounding the built environment continues to evolve, so too will the methods used to achieve high level design and compliance. Seemingly, AI looks set to have an increasingly prominent role, but it should be viewed as a collaborative partner capable of enhancing professional expertise as opposed to a system that can, or should, do it all. Daniel continues: “At this stage, AI alone simply can’t understand the nuances of individual projects and that has implications for both design and compliance. This is particularly relevant in the post-Grenfell regulatory landscape, where accountability, traceability and evidence-based decision-making have become fundamental to product specification and delivery.” Building greater trust “Although AI can assist with information processing, the technology is not ultimately responsible for the decisions being made. Accountability has rightly become a major focus point in construction, and as AI continues to disrupt practices, the industry must ensure that responsibility remains clearly defined. AI-driven errors could lead to serious penalties in relation to compliance, safety and project delivery, proving human expertise remains critical.” “Moving forward, greater transparency within AI systems will be key. If professionals are able to understand how or why AI recommendations have been generated, they can assess them with confidence, building greater trust in the technology.” Architectural design solutions “When it comes to architectural design, the emotional intelligence, contextual understanding and creative balance offered by a team of professionals far outweighs the speed that AI can offer. Already, AI is being used to support visualization and concept development for multi-layered projects in hospitality, healthcare and commercial environments to name a few, helping teams to explore ideas and communicate concepts at a quicker rate.” “However, can AI effectively develop architectural design solutions based on the bespoke requirements of a project, the operational needs of its users or even the general character of the building? Most would argue that it’s not conceivable, because AI lacks the lived experience and contextual understanding that comes from being present in the project itself.” Architectural ironmongery products “For architectural ironmongery products, professionals must regularly assess how products will function in real environments. Human intuition is impossible to replace and those informed design decisions, made by human professionals, will always be essential. Whilst some question whether AI could one day plan and deliver a project from concept to completion, perhaps the more important question should be whether future generations of professionals could lose the critical design and specification skills that are needed, should the industry become too dependent on AI.” “There is a growing sense of inevitability surrounding AI’s influence on architectural ironmongery and the wider built environment. As the industry continues to embrace this new wave of technological development, it is important to remember that innovation must complement the knowledge, judgement and accountability of the professionals who create safe and functional buildings, not replace it.”

The practice of executive protection changed forever on Dec. 4, 2024, when UnitedHealthcare CEO Brian Thompson was shot outside a Manhattan, New York, hotel. The shocking event raised awareness in board rooms around the world about the need for, and challenges of, executive protection. Questions followed immediately, including why was the high-level executive not protected? Combination of risk and reward  UnitedHealthcare’s stock price has gone down more than 20% since the shooting The event also highlighted what is at stake for companies, extending beyond the safety of executives and impacting many factors, even including a company’s stock price. UnitedHealthcare’s stock price has gone down more than 20% since the shooting, equating to tens of billions of dollars. “Companies are considering the combination of risk and reward like never before when it comes to executive protection,” says Glen Kucera, President of Allied Universal Enhanced Protection Services. “What are the chances this could happen? Before Dec. 4 many thought it was zero. And what are the financial implications for a company if it happens? Executive protection is a small investment to protect against a worst-case scenario.” Evaluation of an executive protection  Before the UnitedHealthcare shooting raised awareness, fewer than 50% of executives had protection. But concerns that previously fell on deaf ears now have the full attention of companies, says Kucera. “Boards of directors are having to figure this out,” he adds. “They may not have executive protection, but now they have to do it.” A threat assessment, conducted by a company such as Allied Universal, provides an independent evaluation of a company’s executive protection needs. The assessment evaluates factors such as an executive’s travel habits, the safety of their home, etc. Does the executive need protection 24/7, or just when they travel into more dangerous areas? Risks increase related to corporate earnings Sometimes, cases increase the need for executive protection, such as an internal threat In assessing threats, security professionals also look beyond the individual to consider the safety of a corporate facility, for example. “Is there a visual deterrent, controlling who comes and goes?” asks Kucera. “If there is good security, it all ties together. We do home assessment, facility assessment, route assessment, and travel assessment as needed.” Sometimes, circumstances increase the need for executive protection, such as an internal threat. Timing is a factor, and risks increase related to corporate earnings releases, new product announcements, and corporate layoffs or consolidation. Monitoring social media tracks shifting threats that impact the need for executive protection. UnitedHealthcare shooting  “He didn’t have it and probably didn’t think he needed it,” comments Kucera about the UnitedHealthcare executive who was gunned down in the streets of New York City. “He was staying at the hotel across the street and was used to walking down the street every day.” “Sometimes executives want to preserve their privacy and be able to walk down the street,” says Kucera. “Getting protection can be seen as a sign of weakness. Some CEOs in the past have said they just didn’t want it.” However, the UnitedHealthcare shooting raised the stakes of the need for more vigilance. “The bottom line is you have to yet beyond objections and make the investment to protect against a worst-case scenario,” says Kucera. Anti-capitalist sentiment in the general population An internal police bulletin warned of an online hit list naming eight executives and their salaries Threats to executives sometimes arise from anti-capitalist sentiment in the general population about perceived inequalities in wealth and power. Executives provide symbolic targets for anyone who fights the system, and social media has amplified the voices of those who oppose capitalism.  For example, a "Most Wanted CEO” card deck seeks to shine a spotlight on "titans of greed." Also, in the aftermath of the UnitedHealthcare shooting, CEO "wanted" posters appeared across New York City, threatening various executives of large companies. An internal police bulletin warned of an online hit list naming eight executives and their salaries. Careful monitoring of social media posts Careful monitoring of social media posts and other sources enables executive protection professionals to analyze data and separate the dangerous threats from the merely negative ones. Sadly, positive support of the UnitedHealthcare shooting was expressed by the 300,000 or so followers of the shooter, who became a celebrity of sorts. A huge outcry of negative sentiment toward the insurance industry led to fear that copycat incidents might occur. “There has been an unprecedented amount of positive support for committing murder,” commented Kucera. Executive protection requests HR executives can be at risk, especially at a time of layoffs or consolidation “Let’s face it, there has been a lot of controversy, from COVID to the Middle East crisis, to the political campaign, and there is negativity on both sides,” says Kucera. “People have opportunities to pick sides, and there is a lot of sentiment going both ways, and there is a small percentage of people who will act aggressively.” Executive protection requests now extend beyond the CEO to include others in the management ranks of companies. Basically, any public-facing executive is at risk, including anyone who makes statements to the press. Human resource (HR) executives can be at risk, especially at a time of layoffs or consolidation.   Private information on the Internet Typically, an executive is assigned a single armed operative for protection. The firearm serves primarily as a visual deterrent that hopefully makes a potential perpetrator think twice. “When they plan an event like this, their expectation is that it will be a soft target,” says Kucera. “If there is an officer, it gives them pause.” Controversial or high-profile CEOs are typically protected 24/7, including when they travel with their family. Adding risks is the fact that private information is now posted on the Internet, including where an executive lives and where their children go to school. Internet monitoring  Internet monitoring also includes the “dark web,” which includes sometimes dangerous information “We offer social media monitoring, and we advise them to be more careful with what they post,” says Kucera. “We monitor reactions to posts including any that might be threatening. We watch social media carefully if a company announces earnings or a change in their service or product offering.” Internet monitoring also includes the “dark web,” which includes sometimes dangerous information that is intentionally hidden and requires specific software, configurations, or authorization to access.   Own layer of protection Public and government officials can also come under fire in a variety of scenarios. FEMA officials faced threats after the recent floods in the Southeast, for example, among other situations where perceived unfair treatment promotes thoughts of retribution.  Although government agencies have their own layer of protection, there are instances when they call on companies such as Allied Universal for additional help.  Ad hoc protection for various executives In the aftermath of the UnitedHealthcare shooting, calls to Allied Universal’s Command Center increased by 600%, reflecting requests for ad hoc protection for various executives.  These requests are in addition to the company’s business providing “embedded” operatives that travel with executives all or some of the time. On that side of the business, requests for services are up probably 300%, says Kucera.

GSX 2023 has its share of new product announcements, although many of the new products are enhancements to technologies shown at last spring’s ISC West show in Las Vegas. Booth traffic on the first day seemed busy at the Kay Bailey Hutchison Convention Center in Dallas, although one exhibitor complained that it takes some time for the traffic to make its way to the farthest areas of the show floor. Apparent throughout the GSX show is an expanding idea of what constitutes security. Increasingly, ‘security’ technologies offer benefits throughout other parts of a company or institution. Security is also being broadened to encompass ‘safety,’ including emergency response and wider issues of keeping a company safe. Managing multiple systems People look at the systems they have, and they are looking for more information" Manufacturers at GSX are talking about more than new products. Rather, they are offering new approaches to turn products into ‘solutions’ for customers. Among the benefits of new systems is the availability of more data.  “People look at the systems they have, and they are looking for more information and data and insights from their systems,” says Kyle Hurt, Genetec’s Area Vice-President of Sales for the US and Canada. “In the past, if I’m managing multiple systems and spending time and resources, I am making sure systems are operational. Today, it’s more like: How do I make my enterprise more efficient? I spend less time on making sure systems are working together but more time on how we can use the information.” Manufacturers at GSX are talking about more than new products Security control room Genetec is enhancing its Security Center 5.11 version with a newly redesigned web client that provides new capabilities related to system audio, including the ability to trigger a public address from a mobile device in an emergency, two-way audio to and from the security operations center, and the ability to record an incident. The new web client offers new levels of “Security on the go,” says Hurt. A mobile device becomes an extension of the security control room. “Customers want to have more remote capabilities and have their security personnel out and about, not tied to a desk,” says Hurt. The new web client works to unify the four pillars of the Security Center— video, access control, license plate recognition, and now audio.  Single source manufacturer Audio can now be used to broadcast a message, respond to an incident, and notify people" “Audio has taken time to develop legs in our ecosystem,” says Hurt. “We have been developing partnerships and use cases beyond an intercom at the door. Audio can now be used to broadcast a message, respond to an incident, and notify people en mass of what’s going on.” Manufacturers are also fine-tuning how they work to meet customers’ needs. “Customers want one point of contact, a single source manufacturer, and a solution that reflects the manufacturer is listening to the voice of the customer,” says Jerry Burhans, Managing Director of ASSA ABLOY Global Solutions - Critical Infrastructure, which seeks to be a global partner to critical infrastructure industries. The Critical Infrastructure business works across the various product groups of the notoriously siloed company to bring together solutions aimed at meeting each customer’s need. Manufacturers are also fine-tuning how they work to meet customers’ needs Best-in-class technology “We try to have best-in-class technology and collaborate within ourselves to make sure we have what customers need,” says Burhans. Critical infrastructure industries such as water, power and energy, oil and gas are developing standards to help support preparedness of the nation’s infrastructure, and ASSA ABLOY Global Solutions is helping operators secure access and provide audit trails on locking hardware and keys within their security perimeters. Managing customer assets Johnson Controls’ new OpenBlue Service for the security device market seeks to proactively manage customer assets (equipment) as a service. The company’s software platform of connected solutions monitors and manages security devices across vendors and provides remote support services including skilled engineers who can work to ensure that a company’s assets, including cameras and access control readers, operate dependably. Working remotely, OpenBlue analyzes the performance of each system component  Johnson Controls estimates that, unfortunately, up to 25% of a company’s security assets may not be working as intended, whether they lack the latest firmware update or are not connected. Working remotely, OpenBlue analyzes the performance of each system component and responds to ensure equipment operates as intended. “We believe we can close that gap with our solutions,” says Greg Parker, Vice President, Innovation & Portfolio Management for Johnson Controls.  Physical security equipment A big advantage of OpenBlue for security customers is the ability to manage cybersecurity and threats at the edge, which may not currently be addressed by the IT department. The OpenBlue offering includes an embedded ‘air wall,’ which is a zero-trust architecture for physical security equipment. OpenBlue also helps customers manage the ever-changing lifecycles of various assets. Another concept prompting discussion at GSX 2023 is the gap between what a customer expects from a product and what the product can realistically deliver. With endless promotion in the last several years centering on concepts such as artificial intelligence (AI), is it any wonder that customers may sometimes have unrealistic expectations about what a technology can accomplish? The good news at GSX is that, as progress marches on, newer technologies are getting closer and closer to delivering on customers’ most ambitious expectations. The forward momentum of technology development is evident throughout the GSX 2023 show floor, reflecting the promise of even greater product capabilities in months and years to come.

A pioneer in the access control sector since 1971, AMAG Technology is looking to the future and the next generation of products that will expand its services to customers. “In our vision, we have advanced approaches that will not only provide our partners with advanced technologies but also ones that are easier to install with tools to expand their services,” says David Sullivan, who was appointed President of the venerable access control company in September 2022. New challenges at AMAG Sullivan brings a new outlook to the AMAG business, a part of Allied Universal, and a new vision to lead the company into the future. We caught up with David Sullivan to discuss his new challenges at AMAG and the journey ahead as the company looks to the future. Q: How does your background inform your approach to leading AMAG? I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry David Sullivan: With the exception of only a few short years, my career has been in access control. I have experience with several systems and have had the privilege to manage several successful access control companies. As a result, I bring a great deal of experience into my role at AMAG. I believe that it helps me to define a vision for AMAG that will be unique and on the leading edge of our industry. Q: How would you describe AMAG’s journey over the last several years and how do you see the future? Sullivan: Prior presidents of AMAG always shared their leadership vision and direction with senior leaders located in the United Kingdom. This had an impact on the full direction of the business, sometimes limiting its ultimate success. Before I became a part of AMAG, these senior leaders that were located in the UK retired, placing for the first time the full management responsibilities of the president. This has allowed me to integrate the business into a single team, with single objectives, and a single vision. We expect to begin to reveal this new vision in the coming weeks. We are excited about the future of AMAG and believe we will surprise the industry with our new products and approach in the coming months and years. Q: How important is it that a manufacturer provides both hardware and software solutions? How does AMAG’s approach (in general) differentiate it in the market? We can design the complete solution, providing functionality that others may find more difficult to accomplish Sullivan: Regardless of the manufacturer, we all provide hardware and software. An access control solution is not complete without both. Some of us choose to make our panels, and others do not. Those who are dependent on third-party suppliers are restricted to the developments and direction of that company, and while it might be perceived to be an open technology, it still is proprietary to the hardware manufacturer. AMAG has controlled its manufacturing of panels from day one. The result means that we can design the complete solution, providing functionality that others may find more difficult to accomplish. Q: How does the breadth of AMAG’s product suite provide advantages to customers and/or integrators? Sullivan: AMAG’s product portfolio is unique and provides the end user with an end-to-end identity management solution from one company. Our Control Room PSIM, Symmetry CONNECT Identity Management Solution, Symmetry Access Control, and Symmetry GUEST solutions all integrate to provide the user with a broad set of features and capabilities from a single provider. There is no finger-pointing when we come to support your system. We hold full responsibility for making it work and can quickly provide a resolution to any application difficulties the user may be experiencing. Q: How does AMAG address the divide between on-prem and cloud systems? How do you help customers make the transition and/or plan for the future? We are in the early stages of developing our next generation of access control in which we intend to provide on-prem Sullivan: In our current product portfolio, we have three products that are cloud-based. Our mobile credential platform (Symmetry Mobile), our visitor management solution (Symmetry GUEST), and our physical identity and access management solution (Symmetry CONNECT) are all offerings that operate in the cloud. We are in the early stages of developing our next generation of access control in which we intend to provide on-prem, web client, and cloud-based offerings. One of the primary objectives is to ensure that the large installed base of systems that are out there today will be able to migrate not only to our next generation but as well to the cloud if the client so desires. Q: What is AMAG’s approach to mobile credentialing? Sullivan: As an access control provider, adding Symmetry Mobile credentialing to our portfolio just made sense. We want our customers to have a forward-thinking solution with the opportunity to save money not only on the physical badges but the cost of printing and distributing badges. Mobile credentials can be easily issued and revoked remotely, reducing administrative overhead, and eliminating the need for physical inventory management. Organizations can centrally configure what devices are used and the read range for each type of device and operating system, thus providing flexibility. Symmetry Mobile offers a customized questionnaire that controls access and reduces liabilities. Q: What has surprised you the most in your first year or so leading AMAG? Not many companies are blessed with such a broad portfolio that is supported by a resource-rich company Sullivan: I wouldn’t say I was surprised by this as much as happy to see, but I would say that the quality of our people was a pleasant surprise. As well, the AMAG product offering is broad and has some unique elements. When coupled with the depth of the resources that we have in AMAG, I know that we are second to none. Not many companies are blessed with such a broad portfolio that is supported by a resource-rich company that has so many talented people. Q: Please describe your dealer channel, and how you are seeking to expand it. Sullivan: The AMAG products are sophisticated and typically are installed for higher-end applications. With this sophistication comes a need to be well able to install such a solution. We have a strong group of certified and loyal partners who help us to deliver these enterprise solutions. We desire to provide our existing partners with updated and competitive systems to offer to their end users. Q: What is the security industry’s (and/or AMAG’s) biggest challenge in the next five years? We need to find ways to provide both our channel partners and the customers with solutions that are easily integrated Sullivan: I believe that the advancements that we are seeing in technology provide our industry with the opportunity to truly change how security is provided to our collective customers. As we advance these solutions, we will need to do so responsibly and in a way that helps the channel’s abilities. We need to find ways to train our partners to both install and support these more complex solutions. At the same time, we need to find ways to provide both our channel partners and the customers with solutions that are easily integrated, moving away from proprietary closed systems to open and cohesive solutions. This will ensure that the users get the best, and most complete solutions. Q: What does the industry as a whole misunderstand about AMAG -- time to set the record straight! Sullivan: Well, I am not ready to openly share where we are heading. We are in the process of putting together some advanced approaches to how we will do business with our partners. We are focused on providing tools that will enhance their services to their customers, and with products that are leading edge. I can only state that all should keep their eyes on AMAG, because over the next few years, we are going to surprise some people, and more importantly make our loyal partners quite powerful.

At the Toronto Zoo, every person on site – whether that’s a keeper, security officer, scientist, or volunteer - shares one vision: create a world where people, wildlife, and wild spaces thrive. Thirty minutes from downtown Toronto lies a 500-acre campus that is home to over 2000 animals across 200 species. Welcoming 1.3 million guests each year, Toronto Zoo is a world-class operation on a mission to connect people, animals, conservation science, and traditional knowledge to fight extinction. When Toronto Zoo Supervisor of Health & Safety Services, Graham Birtles, set out to modernise the Zoo’s legacy access and alarm infrastructure, he discovered that the partner he already trusted for animal enclosure fencing was the same one now leading the way in physical security and access control. World-class operation The Toronto Zoo opened in 1974 with a goal that extended well beyond exhibition. Today, its work spans conservation science, breeding programs for endangered species, community education, and climate advocacy. Its Guardians of Wild program extends that belief outward, inviting staff, guests, and partner organizations to champion wildlife beyond the Zoo’s borders: in policy, community relations, and corporate engagement. “My everyday is somebody else’s once-in-a-lifetime experience,” says Graham. “We want every person who comes through these gates to leave understanding what the Toronto Zoo is about, and what they can personally do to make a change.” Delivering that experience safely for guests, staff, and the animals themselves demanded a security platform fit for the job. Rapid emergency response Before Gallagher Security, the Zoo’s access control and alarm infrastructure had not kept pace with the scale of operations. Mobile alerting was unavailable to officers in the field, credentialling hundreds of seasonal staff required plastic cards that were slow to issue and difficult to track, and there was no integration with the Zoo’s video management system to support rapid emergency response. There was also a unique challenge facing the Zoo team: the electric perimeter fencing around animal enclosures - the secondary layer of protection between the animals and the wider Zoo environment - operated as an entirely separate system, disconnected from the broader infrastructure. Following an animal containment incident that was escalated to security leadership, the need to bridge those two systems became urgent. Graham found the solution at a security trade show, when his integrator walked him toward a familiar orange booth. Higher voltage requirements “I said, I already know Gallagher. They’re my fence people. They’ve been taking care of our fencing systems for over 50 years at the Toronto Zoo.” What Graham didn’t yet know was that Gallagher also delivered enterprise-grade physical security, making Toronto Zoo’s path to world-class operations clear. Working together, Gallagher Security and Gallagher Animal Management designed and implemented an integration between Gallagher Command Centre and the Zoo’s Animal Management energiser systems, enabling real-time communication between animal fencing infrastructure and the security platform for the first time. Higher voltage requirements The implementation required calibration for significantly higher voltage requirements than traditional smaller animal environments, ensuring safe and effective management across large species habitats. The Zoo team worked closely with Gallagher’s experts to configure their setup, and the solution is now fully operational within the orangutan habitat. “Now we can see the voltage of our fences at all times,” says Graham. “We can send alerts to our wildlife care team the moment something touches the hot wire so we can make sure the animals are safe.” When an alert is triggered, integrated CCTV allows the wildlife care team to immediately verify the event and assess the situation before responding; a critical functionality for animal safety. The Zoo’s security needs extend well beyond its animal habitats, and the Gallagher platform has delivered. Persistent administrative challenges Mobile Credentials have addressed one of the most persistent administrative challenges on site. With hundreds of contractors and seasonal catering staff requiring access at any given time, the previous reliance on plastic cards was slow and difficult to manage. Now, time-limited mobile credentials are issued on sign-in and revoked automatically on sign-out, removing the risk of residual access. For officers in the field, Gallagher Mobile Connect removed the need to return to base to manage alarms. Officers maintain full situational awareness from their vehicles around the clock, long after the central control center closes. Further integration with 27 Axis intercoms in high-risk spaces - housing venomous snakes, spiders, and other dangerous species - ensure staff working alone in those environments are never out of reach. Restricting workshop equipment “We can monitor alarms throughout the Zoo; not just for traditional break-and-enter or door-open scenarios. We are monitoring life-safety systems, fire systems, animal conditions, and more,” says Graham. What has distinguished the Toronto Zoo’s deployment is not any single feature, but the broad range of problems the Gallagher platform has been called on to solve. New challenges from across the organization are allowing Graham and his team to unlock more value from their security system. Whether it is monitoring environmental conditions within animal habitats, restricting workshop equipment to trained operators, or ensuring staff cannot access sensitive areas until their training is verified, the answer has consistently been found within the same platform. Conventional vendor relationship “I like that I can call on the Gallagher team and they will work with us to find a solution,” says Graham. “Gallagher has become a house brand here at the Toronto Zoo. It’s integrated with everything we do,” Graham Birtles, Supervisor of Health & Safety Service. The Zoo’s collaboration with Gallagher has not been a conventional vendor relationship. Graham describes it as a convergence of purpose. “When we partner with organizations such as Gallagher, they become Guardians of Wild,” he says. “Because they help me and the Toronto Zoo accomplish our mission.” The Gallagher platform will play a central role in the Zoo’s next chapter. A new Community Conservation Centre, developed with a local university, will soon bring classrooms, laboratories, and a new otter river habitat into a shared community space; with Command Centre managing access for students, professors, and  visiting groups. “Gallagher understands our mission,” says Graham. “They are very helpful, and everything they have put in place for us has worked. The flexibility has been fantastic.” This installation was deployed in partnership with Met-Scan Canada Ltd

TECOM Group has enhanced security and accessibility across several of its flagship developments in Dubai, including Dubai Media City, with the installation of advanced Gunnebo Entrance Control solutions. Since its establishment in 1999, TECOM has shaped Dubai’s landscape as a hub for business and innovation. Its ten business districts, including Dubai Internet City, Dubai Knowledge Park and Dubai Design District (d3), are home to nearly 12,000 companies employing more than 124,000 people. Entrance control solution Developments like Dubai Media City welcome thousands of people every day, serving as both workplaces and collaborative hubs where ideas and intellectual property are shared. This made it essential for TECOM to implement an entrance control solution capable of maintaining robust security while preserving the smooth flow of people and the open, professional atmosphere expected across its developments. Following a competitive tender, Gunnebo Entrance Control was appointed to combine advanced entrance control, seamless integration with wider access control systems and a sleek design suited to modern commercial environments. More than 40 SpeedStile FLs gates were installed across several buildings, chosen for their performance, adaptability and ability to support high volumes of daily movement without compromising the visitor experience. Access control technology The SpeedStile FLs features a slim, contemporary appearance designed to complement modern commercial spaces. Beyond aesthetics, it incorporates advanced single-person detection systems, monitoring tailgating, piggybacking and unauthorized attempts to access secure areas. Audible alerts assist on-site teams, while third-party integration ensures compatibility with existing access control technology, including group movement through card stacking capabilities. For TECOM, this blend of security technology and design has delivered both reassurance and efficiency. By implementing SpeedStile FLs across its developments, the Group has strengthened security while preserving the collaborative and welcoming environment that defines its business communities. Fadi Yakoub concluded: “TECOM communities attract some of the world’s biggest names alongside dynamic start-ups, making them vital contributors to the region’s knowledge and creative economy. We are proud of our long-term partnership to deliver seamless entrance control solutions across their developments. The SpeedStile FLs provides flexible, reliable management of people flow, while also creating a welcoming and professional first impression for business communities.”

In a sector where budgets are always a focus of attention, delivering concrete returns to every investment is crucial. By digitalising access, healthcare premises – whether large hospitals or small clinics – can benefit from day one. They can improve staff and patient safety; quickly implement more efficient, time-saving workflows; and painlessly meet compliance demands. Healthcare sites always present complex access challenges. They must be welcoming, accessible public spaces. They often occupy large, sprawling areas; unfamiliar faces and first-time visitors are around every single day. At the same time, these premises inevitably have valuable and/or sensitive assets, including confidential data and medicines, which must be secured. Patients, doctors, nurses and support staff must feel safe. In labs and treatment suites, restricted materials and valuable equipment need both security and a compliant system for logging every access event. This has always been healthcare’s ‘business-as-usual’: it is a complex environment for any security manager. Meeting compliance demands Modern hospitals and clinics, however, now face an extra level of challenges – and opportunities. Their access system may benefit from integration with fire detection, CCTV and other building solutions, for example. With so many temporary and contract workers employed on-site, access is in constant motion. It needs to be tailored to specific and very different needs and, equally, revoked when any time-limited tasks are complete. In case of a security breach, rapid investigation is essential. Tracing and logging access to specific areas may also be a legal requirement, especially with new NIS2 regulations introduced for critical infrastructure, which demand proactive “hybrid” cyber/physical security frameworks for many healthcare premises. Relying on manual or siloed systems to complete these tasks could eat up hours or even days for security and even medical staff. Happily, there is a better way to work. Digital access devices The solution is access digitalisation. Digital access devices and credentials help to keep every hospital user safe. Unauthorized access is minimised because unapproved key copies rarely circulate and lost credentials are canceled with a click. Employees and equipment are safer because more access points may be digitally secured. Issuing contractors and temporary staff with digital or even mobile credentials can further simplify the granting, amending and revoking of site access. Security teams waste less time handing out and collecting keys. Intelligent, intuitive software helps facilities managers stay in control even while they are off-site. Logging access to specific assets or areas becomes quick and simple: a few clicks rather than the laborious process of keeping manual logs up to date. “Access is such an important part of any holistic approach to safety,” says David Moser, SVP and Head of Digital Access Solutions at ASSA ABLOY Opening Solutions EMEIA. “Digitalising access immediately puts powerful tools in the hands of hospital management, delivering tangible daily benefits to meet security challenges head-on, improving efficiency and regulatory compliance at the same time.” Implementing digital access “There’s now a device to extend existing systems with digital control at almost any access point, whatever building solution is in place. Alternatively, we can equip customers with whole solutions to implement digital access from scratch, without invasive installation. So many efficiency and security benefits are within reach.” Below are three of many real-life examples which illustrate the ways healthcare premises have benefited from digital access beyond the most obvious security and safety aspects. By choosing ASSA ABLOY’s Aperio® wireless locks, integrated natively with an ARD access management solution, Centre Hospitalier Métropole Savoie (CHMS) could issue access rights tailored to individual staff and contractors and implement real-time control, helping to boost site safety. Because Aperio locks are wireless, the hospital introduced more layers of security without incurring excessive installation or operating costs, including for sensitive offices and drug stores. Access point functionality at CHMS now includes real-time management logs and remote door opening. Real-time management logs For convenience, staff now carry one credential programmed with their individual tailored permissions. “Having just a single badge, and not having to carry around heavy keys, has been a major advantage for us,” explains Béatrice Dequidt, Health Executive at CHMS. “We have implemented internal HR management procedures, creating badges that are automatically integrated into ARD's operating software,” adds Alain Gestin, CHMS’s IT Systems Architect. Aperio and ARD maintain compatibility of credentials with the French government’s electronic Health Professional Card (CPS), for added staff and management convenience. Personalized access permissions Hospital MAZ, in Zaragoza, also implemented a new ASSA ABLOY digital solution, SMARTair®, with real-time access functionality. Their online wireless access management system saves security managers’ time because they can implement all changes via the central system in real time, without needing to waste time walking through the hospital. Staff convenience is further enhanced: they now carry a smartcard programmed with their personalized access permissions. Custom-made cards double as employee IDs, so 625 staff and approximately 100 contractors only need to carry one. Their ASSA ABLOY system is also mobile access ready, making it easy for the hospital to issue and manage mobile keys in the future without hardware changes. “Digitalisation presents opportunities for healthcare organizations of every size and type to improve security while they also reduce costs ‘hidden’ in daily workflows,” explains David Moser. Convenient secure access Managing physical keys can impact nursing care, as pharmacy managers at Queen Elizabeth Hospital, Birmingham discovered. An older, mechanical system made it difficult for them to keep track of who held the right key. Searching for that person wasted time. They identified a better solution for convenient secure access to controlled medicines: programmable keys. With their CLIQ programmable key access solution, power to digital and electromechanical locks is supplied by a standard battery inside every key, so no wires are required – making it an ideal retrofit solution for hospital doors, cabinets and mobile drug trolleys. Audit trails for locks and padlocks are available on demand: nurse managers can quickly see who has accessed cabinets or drug trolleys. Key access solution “The message from all nursing staff is that patients are getting medicines much easier and in a more timely fashion,” says Inderjit Singh, Chief Pharmacist at QE Birmingham. “For us, the key return on investment is the quality of service we’re providing.” “Our expertise in access, established over decades, enables us to work with customers to get their access ready for what’s ahead,” adds David Moser. “With ASSA ABLOY, they digitalise with confidence.”

Bournemouth and Poole College, the largest provider of further education and apprenticeships in the Dorset area, has installed Hochiki's ESP addressable fire detection range across its four-storey site, protecting a diverse mix of teaching environments including IT suites, kitchens, workshops and engineering bays. The installation was specified and delivered by SFA Fire and Security, working closely with the college to design a system capable of handling the varied fire risks found across further education provision. Subjects such as catering, automotive maintenance, construction and engineering carry a higher risk of nuisance alarms from dust and fumes, while IT and digital media spaces rely heavily on electrical equipment. A tailored approach was needed to protect the site without interrupting learning. Protecting valuable teaching time ESP's common mounting base allowed SFA's installers to work through the site using a single standard base across most devices, reducing the range of parts held on site and helping installation stay on schedule despite the complexity of the building. In kitchens and workshops, LPCB and VdS approved heat sensors were used to distinguish genuine fire risk from cooking activity and dust, reducing false alarms and protecting valuable teaching time. ESP's textual identifier gives staff the exact location of an activated device, supporting fast and accurate evacuation decisions in a large site with high footfall. Wall-mounted VADs, certified to EN 54-23, added audio and visual alerts throughout the college, ensuring alarms reach staff and students regardless of location or impairment. Where cabling access was limited by drop beams, wireless technology was integrated onto the ESP loop, avoiding extensive drilling and preserving the building's original structure. Successful projects together Naomi Fell, Projects Director at SFA Fire and Security, said: "This project presented numerous challenges due to the complexity of each room and storey within the college. Our extensive experience with Hochiki's products, combined with the consistently positive feedback from our end-users, made Hochiki the clear choice for this project. We met the college's stringent deadlines with minimal disruption to teaching and learning." Ryan Baulcomb, Regional Sales Manager at Hochiki, added: "Hochiki and SFA have a strong, long-term partnership, built on years of successful projects together. This installation shows what that partnership can deliver on a genuinely complex site. We're proud that our products continue to give installers and end-users the reliability and support they expect." Bournemouth and Poole College now benefit from a fire detection system tailored to the specific demands of each corridor, room and storey across the site, with the flexibility to adapt as the college continues to grow.

ZeroEyes, creators of the multi-analytics weapons detection and threat intelligence platform, announces that its proactive AI gun detection and intelligent situational awareness software has been renewed by Central Valley School District in Beaver County, Pennsylvania after a successful first year of deployment. Serving four schools across Beaver County, Pennsylvania, including a primary center, elementary school, middle school, and high school, the district supports approximately 2,200 students and 200 faculty and staff. ZeroEyes has been integrated across all facilities as part of the district’s commitment to maintaining a safe, secure, and welcoming learning environment. Welcoming learning environment “The safety of our students and staff will always be our top priority,” said Brian Dolph, Safety & Security Director for the Central Valley School District. “By implementing ZeroEyes technology, Central Valley School District is taking a proactive step to enhance campus security and provide real-time detection of potential firearm threats, helping ensure that our schools remain safe places for teaching, learning, and growth. ZeroEyes has been a valued partner, delivering continuous monitoring and an added level of assurance in our campus security efforts.” Central Valley School District’s deployment is part of a broader, layered approach to safety that includes closed-circuit cameras, a visitor management system, ALICE-trained staff, regular district-wide safety drills, and school resource officers in all buildings. The district also conducts coordinated active shooter drills each summer in partnership with Beaver County Emergency Services and works closely with local communities, including Monaca Borough and Central Township, to support campus safety efforts. Situational awareness software ZeroEyes’ AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry’s only U.S.-based, fully in-house operations centre staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If the threat is determined to be valid, alerts and actionable intelligence — including visual description, gun type, and last known location — are dispatched to law enforcement and school officials, often in a matter of seconds from the moment a gun is detected. “Central Valley School District has taken a thoughtful and proactive approach to campus safety,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “By continuing to invest in real-time intelligence and working closely with trusted partners, the district is strengthening its ability to respond quickly to potential threats while maintaining a safe and supportive learning environment.”

Verkada, a pioneer in physical security and operations, announces that the Miami Dolphins and Hard Rock Stadium adopted its platform to enhance fan safety and security. Hard Rock Stadium's new Verkada deployment unifies video security, access control, guest management, intercoms and alarms into a single, cloud-based platform that enables its team to streamline security operations at the scale and speed that the 65,585-seat venue demands. "As a world-class venue hosting global events year-round, we prioritise solutions that align with the scale and pace of our operations," said Sameer Istafa, Chief Technology Officer for the Miami Dolphins and Hard Rock Stadium. "Verkada's unified platform provides a seamless, connected operating environment that supports our focus on delivering a consistent, elevated experience for our fans at every event." Resource-intensive maintenance costs Verkada's unified platform gives Hard Rock Stadium's team: Faster response during high-pressure moments. Activity-based detection and intelligent alerts provide teams with greater visibility into activity across Hard Rock Stadium, enabling faster, more informed responses when needed. Proactive perimeter coverage. Advanced detection tools enable Hard Rock Stadium to take a proactive approach to monitoring the stadium's exterior and surrounding areas, flagging unusual activity before it escalates. Streamlined access across a large campus. Verkada's cloud-managed access credentials replace physical keys and disconnected badge systems. With all door events logged, Verkada's platform can flag anomalies. Flexibility across a wide range of events. In addition to the Miami Dolphins, Hard Rock Stadium hosts college football games, concerts, and other global events – and each event has a different footprint and different security needs. Verkada enables the Hard Rock Stadium team to tailor protocols event-by-event without new infrastructure. Lower infrastructure costs. Moving onto Verkada's cloud-based platform is expected to save Hard Rock Stadium on time- and resource-intensive maintenance costs, with new features delivered automatically through software updates. Insight into operational efficiency. Visual intelligence from Verkada's platform provides insight into occupancy trends that can enable operations teams to reduce bottlenecks and adjust staffing in real-time. World-class experience "Hard Rock Stadium can swing from hundreds of employees and vendors on a weekday to more than 65,000 fans in a matter of hours," said Filip Kaliszan, co-founder and CEO of Verkada. "Verkada is built to handle this kind of complexity, with one unified platform that keeps pace with an operation that never stays still. We're proud to provide solutions that help keep fans, athletes and entertainers who visit Hard Rock Stadium safe – and to give the team behind these legendary events the tools they need to keep delivering a world-class experience." Video security infrastructure Hard Rock Stadium worked with Castaway Technology and Security (CTS) to support its Verkada deployment and implementation across the campus. CTS used Verkada's Command Connector to bring Hard Rock Stadium's existing video security infrastructure into the new platform during the migration period, ensuring a smooth transition and letting security teams work from Verkada's platform from day one. "Hard Rock Stadium is a marquee venue that demands a security infrastructure to match. Our goal was to help them transition to a more agile and integrated ecosystem. With Verkada, we were able to deliver a truly end-to-end solution that eliminates technical friction, allowing the security team to focus entirely on maintaining a safe, premier experience for every fan," said Craig Bruce, co-founder at CTS.

At mid-year 2026, the broader economy tells a story of resilience under pressure. Conflict in the Middle East has triggered a shock to the energy supply, driving oil prices up and reigniting global inflation. However, a total downturn has been averted. Exceptional, historic levels of business investment and data center construction are providing a firm floor for growth, offsetting cooler consumer spending and keeping labor markets fundamentally stable. But how are changing economics impacting the physical security market? We asked our Expert Panel Roundtable: How do changes in the broader economic climate impact physical security?

College campuses are meant to be places of learning, growth, and community. Fostering such an environment requires the deployment of policies and technologies that ensure safety and security. Considering the growing role of security technology in the higher education market, we asked this week’s Expert Panel Roundtable: What are the new applications for security technology in the college and university markets?

There is safety in numbers, or so the expression goes. Generally speaking, several employees working together tend to be safer than a single employee working alone. Even so, some environments require that workers complete their jobs alone, thus presenting a unique combination of security vulnerabilities. The U.S. Occupational Safety and Health Administration (OSHA) defines a lone worker as “an employee working alone, such as in a confined space or isolated location.” We asked this week’s Expert Panel Roundtable: How can security technologies help to protect "lone workers?"