Facility security

Allied Universal, a security and facility services company in North America, recently announced the rebrand of Staff Pro to Allied Universal Event Services. Staff Pro was obtained through the company’s acquisition of U.S. Security Associates back in 2018. This new Allied Universal Event Services business is recognized as industry-leading crowd management, event staffing, and consulting company and now has a new logo, tagline, positioning, and web presence. In addition to offering experienced and trained professionals, managers and personnel to every type of venue and event imaginable, Allied Universal Event Services focusses on-site security and a comprehensive suite of advanced technology and risk management solutions. Backed by Allied Universal, this new brand is able to boast an expansive portfolio of industry-leading security solutions, expertise, and technological resources. Single-Source solution for event security Allied Universal Event Services' is the pioneer within the entertainment industry“We took this opportunity to rethink how our event services brand should be positioned in the marketplace as a one-stop solution,” said Steve Claton, regional president-Southwest at Allied Universal Event Services. “We are proud to be ahead of the curve in a rapidly evolving industry, and Allied Universal Event Services will now illustrate just how far our company has come.” Through the combined capabilities of Allied Universal, the company's event services division is now a single-source solution for everything from temporary staffing, consulting and security for all events. Allied Universal Event Services' is the pioneer within the entertainment industry providing innovative and expert guest management solutions. In addition, the event services team has a successful formula for addressing convention and trade show's complex challenges from a security and staffing perspective. The Allied Universal Event Services logo encompasses the visual identity of the highly recognized corporate brand of Allied Universal. This new brand’s emphasis on providing a full suite of products and top-notch customer service to clients on a national scale is highlighted in the new tagline Preferred by Clients and Loved by Guests.

Allied Universal, a security and facility services company in North America, has acquired Shetler Security Services, a Phoenix, Ariz.-based company offering security solutions on a national level. Terms of the deal were not disclosed. “The acquisition of Shetler Security Services aligns perfectly with our long-term strategic plan of adding exceptional security professionals and valuable resources into local markets around the country,” said Steve Jones, CEO of Allied Universal. “Together, we will bring fantastic opportunities to Shetler Security Services clients and employees with the goal of delivering innovative security solutions to all.” Armed, unarmed and patrol security services Founded in 2007, Shetler Security Services offers the implementation of armed, unarmed and patrol security services for a premier client base that includes widely recognized financial institutions within the United States. With revenues in excess of $22 million and more than 525 employees, the company provides security services in Arizona, California, Minnesota, Colorado, Texas, Nevada, New Mexico and Montana. Shetler Security President/Owner, Mike Shetler, will be joining Allied Universal as a consultant. “The combination of our two companies will provide significant benefits for our clients, including access to Allied Universal’s highly advanced technology solutions,” said Shetler.

Larson Electronics, a Texas-based company with over 40 years of experience spearheading the industrial lighting and equipment sectors, announces the release of a battery-powered intrinsically safe digital camera for use in Class I, Division 1 and ATEX/IECEx rated work sites. This unit is powered by two AA batteries and offers audio and video recording at 3.1 megapixels (2048 x 1536 resolution). This camera is IP65 rated and features autofocus and USB connectivity. The ATX-EXPCMR-BP-HH-QXGA intrinsically safe digital camera is equipped with a 3.39mm lens with autofocus and produces up to 3.1 megapixels at 2048 x 1536 resolution images. Explosion proof camera This explosion proof camera is rated for use in Class I, Divisions 1 and 2, Groups A, B, C, and D hazardous locations. This camera features a two-element optical viewfinder and 68-degree diagonal field of view. The flash on this camera is powered by four LEDs providing 131 lux/seconds of energy at 67 ms exposure. Larson Electronics’ intrinsically safe digital camera handles .wav audio recording format and .jpeg image format. This camera is powered by two AA batteries and is connected using a USB 1.1 only in safe areas and certified for direct connection to a computer without an external protection barrier. This camera is made of anti-static plastic for the housing and anti-static silicone rubber and offers an operating temperature range of -20 degrees C to 60 degrees C. This unit is suitable for observation of external facilities, commercial buildings, hazardous locations and flammable work sites.

ASIS International, the association for security management professionals, announces a new strategic partnership with the ‘École des Officiers de la Gendarmerie Nationale’ (EOGN), also known as the French Gendarmerie Officers Academy, which allows up to two ASIS members per year to enrol in the esteemed security management MBA program at the EOGN’s campus in Paris. The agreement also facilitates the joint development of future educational modules based on a common vision around the need to pool knowledge and resources to promote security as a strategic function within organizations. Law enforcement organizations “We are delighted to have concluded this important partnership that will bring additional value and opportunities to ASIS members and helps to put our society at the forefront of security education,” said Christina Duffey, CPP, 2019 President, ASIS International. Dr Nicolas Le Saux, CPP, Chairman of the European Advisory Council of ASIS International added, “this agreement with EOGN is a gamechanger for ASIS in Europe. We hope that this agreement paves the way for similar partnerships with military and law enforcement organizations in other European countries.” The agreement was signed in Melun on May 20 in the presence of General Christophe Boyer, EOGN Commander, Major Olivier Anceau, Head of the MBA program, Dr Nicolas Le Saux, CPP, ASIS European Advisory Council Chair, Eric Davoine, CPP, ASIS France Chapter Chair and ASIS CEO Peter O’Neil. Extremely valuable work ASIS would like to recognize the extremely valuable work and support provided to the design and implementation of this partnership by Major Lydéric Donet-Mary. "We are very pleased to sign this partnership with ASIS International, as this fits perfectly into the MBA's DNA, conceived to strengthen the public-private security co-production," said General Christophe Boyer. “We hope that this alliance will open new doors for us to interact with the main players in international safety and security.”

Cobalt Robotics is a physical security service provider that builds indoor autonomous robots to make security and facility operations more effective. The company announces that it has raised $35 million in Series B financing. The financing was led by global technology investment firm, Coatue, and is intended for geographic expansion of services throughout the domestic United States. “Security is fundamentally about trust and reputation, and it needs to be reinforced across all aspects of the company: founders, employees, technology, and financial backers. Our financial backers—such as Bloomberg Beta, Sequoia Capital, and now Coatue—have been instrumental to our success so far, and they will be instrumental in our next phase of growth too,” said Dr. Travis Deyle, Cobalt CEO. Enhance security programs The physical security market is predicted to reach nearly $119.4 billion in 2023 “Our goal is to combine the best parts of machines (unwavering attention, perfect recall, and super-human sensing) with the best aspects of people (warmth, responsiveness, and adaptability) to create service robots that dramatically improve the quality of life for everyone and fundamentally redefine the modern workplace.” The physical security market is predicted to reach nearly $119.4 billion in 2023. Security robots are an innovative new tool within the industry that enhance security programs by bridging the gap between traditional technologies and services such as cameras, access control, and manned guards. Cobalt’s Robots-as-a-Service model combines autonomous patrolling robots with human specialists, enabling organizations to provide a 24-hour security solution that complements existing security assets like manned security guards and access control systems (ACS). The result is a highly effective security program with significant cost-savings and robots that remain up-to-date with the latest and greatest software. New door integration Since its $13 million Series A funding announcement in March 2018, Cobalt has deployed security and facilities management services to clients in various sectors (technology, defense, finance, and manufacturing) across a variety of organizational sizes (small startups to marquee Fortune 50 companies). This year, Cobalt introduced its new door integration capability that enables robots to seamlessly pass through areas closed off by a door using wireless technology to communicate with access control readers—a first for the industry. In addition to its client base, Cobalt has expanded its engineering and operations teams and enhanced its security and facilities teams, bringing its unparalleled customer service and performance to new markets. Today’s organizations face several physical security challenges—cost-effectively protecting people, assets and intellectual property while ensuring the seamless flow of operations. Trained remote personnel We believe Cobalt’s robotic security guards are revolutionizing the security services space" Cobalt combines its autonomous mobile robots with highly trained remote personnel to provide a new level of situational awareness and real-time response. Cobalt’s robots patrol the workplace, leveraging AI to detect anomalies—open doors, environmental risks or malicious intruders—and then Cobalt’s security specialists can respond in real-time to address any event—whether it’s related to security, facilities or customer service. This unique human-in-the-loop model has enabled Cobalt to position itself as a key player in the physical security arena. “We believe Cobalt’s robotic security guards are revolutionizing the security services space and providing an unmatched experience for customers,” said Kris Fredrickson, Partner at Coatue. “In addition, we have been thoroughly impressed with the team’s philosophy that a great physical security service should positively impact not only the company’s operations but its culture as a whole.”

Allied Universal®, a security and facility services company in North America, recently hires Morgan Price as senior vice president of recruitment and talent acquisition to lead the company’s recruiting efforts. He is based in the Santa Ana corporate office. With more than 20 years of talent development and human resources experience, Price is an expert in workforce planning, performance management, succession planning and leadership development in the global supply chain management industry. Talent identification and development Prior to joining Allied Universal, Price was Human Resources Operations Manager at UPS for more than seven years, where he was responsible for executing human resources strategies while supporting over 30,000 employees and leading over 70 human resources staff. He oversaw HR policy and practice, talent identification and development, employee relations, diversity and inclusion and cultural alignment. He was previously on the board of the East LA College Technology and Logistics Program, worked alongside the Orange County Workforce Investment Board, and was closely connected to the Hiring our Heroes Fellowship Program in Southern California. Price received a bachelor’s degree in psychology from the University of California, Riverside. Price currently resides in Covina, Calif.

The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centers and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible. Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialized care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in pediatric health care, education and research. comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priorityAlso crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-Critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.

Global and domestic threats have highlighted the need for tighter security across all verticals. One of the technologies that has redefined situational awareness and intrusion detection is thermal imaging. Once a technology exclusively manufactured for the military operations, thermal cameras today are deployed across hundreds of security applications and continue to see strong demand in existing and emerging commercial markets. With thermal technology, security personnel can see in complete darkness as well as in light fog, smoke and rain Technology Overview And Early Adoption What distinguishes thermal cameras from optical sensors is their ability to produce images based on infrared energy, or heat, rather than light. By measuring the heat signatures of all objects and capturing minute differences between them, thermal cameras produce clear, sharp video despite unfavorable environmental conditions. With thermal technology, security personnel can see in complete darkness as well as in light fog, smoke and rain. Originally a military developed, commercially qualified technology, the first thermal cameras for military and aircraft use appeared in the 1950s. By the 1960s, the technology had been declassified and the first thermal camera for commercial use was introduced. However, it wasn’t until the late 1990s - when FLIR Systems introduced a camera with an uncooled thermal detector - when the technology began to see substantial adoption beyond government defense deployments. Installations At Critical Infrastructure Sites In the 2000s, industrial companies were some of the first adopters of thermal, using the technology for predictive maintenance to monitor overheating and machine malfunctions. In the years following the September 11 terrorist attacks in 2001, there was an increase in thermal camera installations across critical infrastructure sites. Stricter security requirements drove the deployment of thermal cameras for perimeter protection, especially in the nuclear power sector. Thermal cameras produce clear video in daylight, low light or no light scenarios and their sharp images result in higher performing analytics In 2010, the U.S. Nuclear Regulatory Committee released its 73.55 policy, which states nuclear facilities must “provide continuous surveillance, observation and monitoring” as a means to enhance threat detection and deterrence efforts onsite. Because thermal cameras produce clear video in daylight, low light or no light scenarios and because their sharp images result in higher performing analytics, thermal cameras quickly became the preferred option for nuclear facilities. Likewise, following the 2013 sniper attack on PG&E Corporation’s Metcalf transmission substation, the Federal Energy Regulation Commission introduced the Critical Infrastructure Protection Standard 014 (CIP-014). The policy requires utilities to identify threats to mission critical assets and implement a security system to mitigate those risks. This statute also led to more thermal installations in the utility sector as thermal cameras’ long-range capabilities are ideal for detection of approaching targets beyond the fence line. The demand from both industrial and critical infrastructure entities, as well as other factors, helped drive volume production and price reduction for thermal, making the technology more accessible to the commercial security marketplace. Commercial Applications In recent years, the increasing affordability of thermal cameras along with the introduction of new thermal offerings has opened the door to new commercial applications for the technology. In the past, thermal cameras were designed for applications with enormous perimeters, where the camera needed to detect a human from 700 meters away. Locations like car dealerships, marinas and construction supply facilities can be protected by precise target detection, thermal analytic cameras providing an early warning to security personnel Today, there are thermal cameras specifically designed for short- to mid-range applications. Developed for small to medium enterprises, these thermal cameras ensure property size and security funds are no longer barriers to adoption. Lumber yards, recreation fields and sports arenas are some of the commercial applications now able to implement thermal cameras for 24-hour monitoring and intrusion detection. Affordable thermal cameras with onboard analytics have become attractive options for commercial businesses Innovation And Advancements Innovation and advancements in the core technology have also spurred growth in thermal camera deployment, providing faster image processing, higher resolution, greater video analytic capabilities and better camera performance. In particular, affordable thermal cameras with onboard analytics have become attractive options for commercial businesses that need outdoor, wide area protection. Car dealerships, marinas and construction supply locations all store valuable merchandise and materials outside. Without protection, these assets are vulnerable to vandalism and theft. However, by providing precise target detection, thermal analytic cameras provide an early warning to security personnel so that they can intervene before a crime is committed. By helping to deter just one incident, the thermal solution delivers a clear ROI. New Market Opportunities Not only are there more thermal cameras in use today than ever before, but there are also more thermal sensors being integrated with other multi-sensor systems, driving the adoption of thermal in new markets. For large perimeter surveillance applications, thermal is repeatedly being integrated with radar and drones to expand situational awareness beyond the point of fixed cameras. Users get immediate, accurate alerts of approaching targets and evidentiary class video for target assessment In the commercial market, thermal imagers are combined with optical sensors, analytics and LED illuminators into one solution that integrates with central monitoring station platforms. By bringing these technologies together, users get immediate, accurate alerts of approaching targets and evidentiary class video for target assessment. The result is a lower number of false positives, reducing the total cost of ownership for the solution. These multi-sensor solutions also feature two-way audio capabilities, which enable remote security officers to act as “virtual guards” and speak to intruders in real-time to dissuade them from illegal activity. The introduction of solutions that integrate all these state-of-the-art technologies under one unit reduces the amount of capital and infrastructure needed for deployment. Consequently, more small businesses and alarm monitoring companies can implement advanced perimeter security technologies like thermal sensors, some for the very first time. Thermal cameras have gone from military defense devices to widespread commercial security cameras Multi-Sensor Thermal Solutions Multi-sensor solutions featuring thermal are quickly gaining traction and opening the door to new business opportunities for the security channel. One of the primary reasons for the strong market interest in these systems is they enable integrators to increase their recurring monthly revenue (RMR). With intense price competition and eroding margins on CCTV equipment, integrators have to rely on RMR to grow their businesses. Offering remote video monitoring services and virtual guarding technologies is one of the best ways to do so.  Additionally, there is a clear demand for it. Central stations are continually looking for new technologies to offer their customers and businesses are interested in economical alternatives to physical guards. In conclusion, thermal cameras have gone from military defense devices to widespread commercial security cameras that are a substantial segment of the outdoor security protection market. From nuclear power plants to construction locations, thermal technology is being implemented to secure sites around the globe.

The extensive analysis and discussion preceding any decision to implement a new physical security solution – whether it’s hardware, software or a combination of both – often focuses on technology, ROI and effectiveness. When it comes to deciding what type of security entrances to install at your facility, you will almost certainly also consider the aesthetics of the product, along with throughput and, if you’re smart, you’ll also look into service concerns. Each of these factors has its important place within the evaluation process, and none should be overlooked as they all have a significant effect on how well your entrances will perform once they are installed. Culture Influences Door Solution Decisions How significant will the change from current entrances to security entrances be for employees? Still, one additional factor actually trumps everything: if you have not considered your organization’s culture in choosing a security entrance, you may be missing the most important piece of the puzzle. Culture is a part of every other decision factor when selecting an entry solution. Before you make a decision about what type of entrance to deploy, you need to consider and understand the values, environment and personality of your organization and personnel. For example, how significant will the change from current entrances to security entrances be for employees? If people are accustomed to simply walking through a standard swinging door with no access control, this will be a culture change. Beyond this, whether you are considering a type of turnstile, a security revolving door or possibly a mantrap portal, simply walking through it will be a significant change as well. Training Employees On Door Security You’ll want to know whether employees have ever used security entrances before. If these types of entrances are in place in another part of the facility, or in a facility they’ve worked in at an earlier time, the adjustment will not be as great as if they’ve never used them at all. Consider, too, how your personnel typically react to changes like this in the organization or at your facility. They may be quite adaptable, in which case there will be less work to do in advance to prepare them. However, the opposite may also be true, which will require you to take meaningful steps in order to achieve buy-in and train employees to properly use the new entrances.  With the increased importance of workplace security, discussing new entrances with  workforces will help maintain a safer environment Communicate Through The Decision-Making Process All of this will need to be communicated to your staff, of course. There are a number of ways to disseminate information without it appearing to come down as a dictate. Your personnel are a community, so news about changes should be shared rather than simply decreed. As part of this process, you’ll need to give some thought to the level of involvement you want for your staff in the decision-making process. Finally, do not overlook the special needs among your personnel population. You undoubtedly have older individuals on staff, as well as disabled persons and others who bring service animals to the office. Entrances need to be accessible to all, and you never want to be in the position of having a gap in accessibility pointed out to you by the individual who has been adversely affected. New Security Entrance Installation By communicating early and often with your personnel, you can alleviate a great deal of the anxiety Once you have made the decision about which security entrances to install, training your personnel on how to use the new security entrances – both before and after the installation – will help to smooth the transition. Because workplace security is such a big issue right now, it makes sense to discuss the new entrances in the context of helping to maintain a safer environment. They will prevent violent individuals from entering, decrease theft, and most of all, promote greater peace of mind during the workday. If you can help them take control of their own safety in a responsible way, you have achieved much more than just a compliant workforce. By communicating early and often with your personnel, you can alleviate a great deal of the anxiety and concern that surrounds a significant change in the work environment. Schedule Group Meetings Consider your employees; what type of communications do they respond best to? A few suggestions to educate staff on the benefits of the new entrances include: Typically, you would communicate a general message 2-3 months in advance and then provide more specific information (for example, impacts to fire egress, using certain entrances during construction) in a follow up message closer to the installation date. Schedule group meetings to: announce the rationale for increased security, share statistics on crime, review the new security changes that are coming, show drawings/photos of the new doors/turnstiles, and show the orientation videos available from the manufacturer. These meetings are an excellent way to work through user questions and directly address any concerns. Once the installation of a new security system is complete, it is a good idea to have an "ambassador" on board to help employees use these new systems Ensure You Monitor Public Areas If you are implementing a lot of new changes, such as a new access control system, new guard service and security entrances, you might consider hosting a ‘security fair’ on a given day and have the selected vendors come for a day with tabletop displays to meet employees and answer questions during their lunch. This could be a great way to break the ice in a large organization. Make user orientation videos (provided by the manufacturer) available in several ways, for example: Intranet Site Monitors in public areas—lounges, cafeteria, hallways, etc. Send to all staff as email attachments Immediately after installation, once the doors or turnstiles are operational but before they are put into service, train ‘ambassadors’ on how to use the door/turnstile. Have these people monitor and assist employees during peak traffic times. What Is The Ultimate Success Of The Installation? By communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction If you have thousands of employees, consider dividing them into groups and introduce the new entrance to one group at a time (Group A on Monday, Group B on Tuesday, etc.) to allow a little extra orientation time. Place user education ‘quick steps’ posters next to the door/turnstiles for a few weeks to help employees remember the basic steps and guidelines, e.g., ‘stand in front of the turnstile, swipe badge, wait for green light, proceed.’ Ask your manufacturer to provide these or artwork. While there are always going to be people who are resistant to change, by communicating clearly and openly with your population you can greatly facilitate adoption and satisfaction. Your responsiveness to any issues and complaints that arise during and after the implementation is equally fundamental to the ultimate success of the installation.

Workforce management systems gather and analyze information and anomalies from security officers in the field. The information ranges from direct observations entered via mobile or desktop apps by officers on duty to reports from cleaning staff, the maintenance department, and CCTV operators. Taken together, the information yields business intelligence and data analytics at no additional cost. Trackforce is a provider of workforce management solutions specific to the security industry and its unique operational requirements. From tracking guard tours to managing incidents and officers remotely, the platform improves officer accountability, optimizes operations, and delivers actionable insights via a live dashboard to reduce vulnerabilities and enhance efficiencies. The platform is customizable and scales to each client’s business. Platform to control and identify risks “Corporate security teams deal with issues related to operational risk, facility security levels and design basis threats, and must contend with manmade, naturally occurring, and technological events,” says Guirchaume Abitbol, CEO and founder of Trackforce. “We provide them a platform that enables them to control and identify risks, deliver their service, and maintain security best practices.” Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications Trackforce serves large security guard companies and global organizations in diverse vertical market sectors and is expanding in facilities management. More than 200,000 professionals at over 20,000 customer sites in 45 countries use the platform. Trackforce uses live monitoring to ensure quality control and to upgrade situational awareness, delivers real-time incident notifications, and generates data-rich analysis and key performance indicators (KPIs) that enhance monitoring and reporting. Reduces corporate risk Better management of corporate risk is a benefit of security workforce management. The Trackforce platform reduces corporate risk in four areas by: Managing multiple sites, located anywhere, with various threat levels, cultural differences, operating procedures, and regulations. Supporting a security budget and investment in new solutions by providing data necessary for budget approval. Keeping management informed about outsourced security services partners with relevant data, analytics, and transparency. Providing real-time data on risks and incidents so operations can be quickly optimized to ensure top-level security services. Identifying potential threats and risks The platform rapidly and accurately collates data (implied data or trends) based on user-selected parameters. Data- and intelligence-rich reports become available to managers from any location via a dashboard. All necessary information is displayed on a single screen in an uncluttered format.The ability to analyze current and historical data in real time empowers security managers to track patterns Reports can be downloaded and shared with stakeholders. The ability to analyze current and historical data in real time empowers security managers to track patterns, identify potential threats and risks, and implement preventative actions and strategies. Using data intelligence as benchmark Security teams will use data intelligence as a performance benchmark for resources required to accomplish site goals. They will also use this information to pilot and rationalize resource needs for impending contracts based on historical, descriptive (what happened), diagnostic (why did it happen), predictive (what will happen) and/or prescriptive data (how can we can make it happen). “For example, when a large company incurs incremental computer equipment theft, a supervisor can use the platform to review historical reports and identify patterns and anomalies,” says Abitbol. “The supervisor could then identify and proactively implement targeted strategies to mitigate the theft, such as modifying security routes, increasing patrols, or adjusting asset management protocols.” Enhanced control of security resources The Trackforce platform has been designed to serve clients at multiple regional and national locations and is available in many languages. The Command Center allows a security supervisor based at a central location to easily manage officers on multiple sites. The Command Center provides greater oversight and enhanced control of security resources The Command Center provides greater oversight and enhanced control of security resources. Management can compare locations and evaluate security with a customizable reporting dashboard for each site. The uniform platform uses the same reporting templates and processes for each secured and managed location, thus ensuring consistency and accurate benchmarking. Trackforce’s workforce management solution has low cost and presents a low barrier to entry, with systems that can be implemented in a short time.

Krowd is an app that connects people together based on geography; that is, if they are at the same place at the same time. Users sign into the app using the local WiFi, identify themselves by username, and are placed immediately in a group chat comprising anyone else at the location who has signed into the app. An enhancement of the Krowd app, known as Krowdsafe, leverages the technology to achieve and promote security and safety. Specifically, Krowdsafe enables users to interact directly with security personnel at a public place to report any crimes or security infractions and to enable rapid response. Think of it as “crowdsourcing” security – the app provides more eyes and ears to keep a venue safer. In effect, it enables each of its users to be an extension of the security presence at a venue or event. Krowdsafe improves crowd resilience. “Crowdsourcing” security – the app provides more eyes and ears to keep a venue safer  Krowdsafe security app Krowdsafe also opens a channel of communication for the security team to provide ad-hoc security information reminders or messages. Krowdsafe can be used at a variety of venues, including stadiums, transport hubs, office blocks, retail malls, college campus and major events organizers. The app does not access identities, violate privacy, or track the movements of users. Other app users only know the information fellow users disclose. Still, group chats, one-on-one engagement, and other social media interactions can ensue, whether about a favorite soccer team or the excitement of a rock concert. The system fosters digital engagement that centers around a physical space. Krowdsafe applies those capabilities to promoting better security. Enhancing crowd safety and management The elements of Krowdsafe beat out 67 competitors to win the Defense & Security Accelerator Competition to Innovate Crowd Safety, launched by the UK Home office after terror events in 2017. Key areas of interest in the competition were to improve the detection of threats from explosives and weapons within a range of crowded places with high footfall and so reduce the chance of future attacks. Krowdsafe provides a prioritized, readily accessible and simple way for members of a crowd to communicate with a security team charged with keeping them safe. The £250,000 government award has helped the product move forward commercially at a faster pace. Krowdsafe app does not access identities, violate privacy, or track the movements of users Krowdsafe users can tap a red button, prominent on the Krowd app, that says “Report.” They may then choose from a listing of common threat types – from suspicious activity or unattended activity to medical emergency or fire services. The list is configurable by venue and corresponds to any specific threat models. The list corresponds to the nature of any situation security wants to address, such as “anti-social behavior” at a soccer game. Users in the crowd can anonymously report racist chanting, for example. In a children’s sporting event, the app can be used to facilitate lost-and-found children. If a child gets lost, a user can share a photo with the security team, who can alert the “public” (other Krowdsafe users) and find the child within minutes or seconds. Encrypted identifier code A user taps the “Report” button, selects an issue, and an alert goes directly to the security team A user taps the “Report” button, selects an issue, and an alert goes directly to the security team, who can respond because they have the encrypted identifier code from which the message came. For that point, the security team communicates one-on-one with the user, who can then choose to share their current location with the security team to facilitate response. (The “legitimate interest” of knowing the location negates any privacy concerns.) Once location is enabled, the security team can follow the precise positioning of threats on a map, using GPS and other technologies, or even on a three-dimensional digital map of a multi-story building. Another security benefit of Krowdsafe is prevention. Event organizers and venue managers can promote the use of Krowdsafe on posters or in announcements throughout the venue. Additional eyes and ears are the equivalent of CCTV coverage on every inch of a venue and use of the system makes the environment more hostile to mischievous, malicious and/or terrorist activity. In effect, bad guys will go somewhere else. Enhancement to Krowd app Krowdsafe is an enhancement to the Krowd app, which has been around for a couple of years and is available in app stores for iOS and Android. The app approximates in the digital world the experience of being a stranger in the crowd in the real world. Users can join a conversation based on their username, and then disclose to the crowd whatever they wish (or not). Event managers/organizers can promote hashtags to help identify others in the crowd (such as #ManUnited to identify fans of the same soccer team). In general, users can identify themselves (voluntarily) according to common interests using hashtags.  “Krowd is a group chat that connects people together at the same place at the same time in a group, but without anyone having to disclose personal information,” says Geoff Revill, Managing Director, Krowdthink Ltd. “You have a digital presence in the same place with other people at the same time.” Wireless connectivity Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue. Once someone signs in, information about them is merely a grouping of “hash” numbers, which are used to identify them as they communicate with others in the location. However, the “hashing” cannot be hacked to find a user’s location, thus ensuring greater privacy. Because Krowd does not collect personal data (which is a revenue source for most social media companies), the company generates revenue by providing the service to venue owners who wish to interact with and manage a crowd. Data security Location data is considered sensitive under General Data Protection Regulation (GDPR), and tracking locations can help to identify where someone lives, works, who they associate with, etc. By not tracking location, Krowd avoids the related privacy issues. After initially signing in on WiFi, Krowd communications can also use 2G, 3G and other cellular networks in addition to WiFi. Addressing privacy concerns is essential to encouraging involvement in the Krowd app, and in Krowdsafe. “If you want people to participate in keeping the crowd safe, you have to get their trust and respect them, that’s a building block behind the behavioral science,” says Revill. By not tracking location, Krowd avoids the related privacy issues Privacy protection Because Krowd users remain anonymous (except for the information they choose to share), user data is not collected (and/or sold or used for future marketing purposes). Krowd’s paying customers are event venues and public places that provide the Krowd service and can promote their commercial messages or provide other information to their populations while on site. Krowdsafe can provide immediate security benefits to a venue. Even if only 25 staff members use the app in a given location, for example, that’s 25 more sets of eyes and ears to help the security department. In a retail mall, if the staffs of 200 tenant businesses use the app, that’s another 500 or so people watching out for security. Among the general public, use of the app can be promoted in customer newsletters, or by posting group discussions on big screens around a venue. Wide marketing scope It enables members of a crowd to report any broken doors, water leaks or blocked toilets Security is a secondary benefit for some Krowd users, who are drawn to the app because of marketing opportunities, such as the ability to provide discounts or promotional offers to customers while they are on site. The app also encourages social media interaction, while maintaining the venue’s ability to “manage” the crowd by moderating any discussions. The Krowd app also provides management benefits to a venue. For example, it enables members of a crowd to report any broken doors, water leaks or blocked toilets. In general, the app helps to promote a better brand experience for the customer. Incident management One of the UK government’s concerns about Krowdsafe was its possible use by terrorists or other to cause incidents in a public venue. Think of the case of Olly Murs, a U.K. singer, whose mistaken tweets about hearing gunshots caused a brief panic at a department store on a busy shopping day. Might Krowd be uses similarly by a terrorist or other evil-doer to cause chaos or a distraction? No, says Revill, who points to a higher level of control over content exchanged in Krowd versus Twitter, for example. The security team can censor content or limit its propagation. They can also disable or block a user from communicating on the app. Messages containing dangerous or troubling content, such as racist terms, can trigger alerts to enable security teams to respond quickly.

Facial recognition has seen huge breakthroughs since the U.S. National Institute of Standards and Technology (NIST) first began testing in 2010. Accuracy has seen massive gains, especially from 2013-2018. In the 2018 test, the most accurate algorithm was 20 times more accurate than the 2013 equivalent. Essentially, 95 percent of the matches that failed in 2013 now yield correct results. Compare that to 2010-2013, when the most accurate algorithm reduced its error rate by 30 percent. This reduction in error rates since 2013 is due to wholesale replacement of the old algorithms with new ones based on deep convolutional neural networks — completely revolutionizing the technology. Optimal recognition results SAFR says it delivers optimal recognition results with 99.86 percent accuracy in under 100 milliseconds One entrant in the newly energized market is RealNetworks, whose SAFR for Security is an AI-based facial recognition solution for live video that integrates video management system (VMS) solutions. With 24/7 monitoring, SAFR detects and matches millions of faces accurately in real time, enabling teams to manage a watchlist across any number of video feeds. SAFR says it delivers optimal recognition results with 99.86 percent accuracy in under 100 milliseconds, even in real-world conditions where faces are in motion, at different angles, under poor lighting, or partially obscured. SAFR builds on RealNetworks’ 23-year history in video technologies. Launched in July 2018, SAFR — secure, accurate facial recognition — is enabling new applications for security, convenience, and analytics. Create security responses “We seek to be the world’s most trusted facial recognition platform and are delighted to partner with customers in the security industry and elsewhere to shape a more secure, convenient future worldwide,” says Dan Grimm, Vice President of Computer Vision and General Manager of SAFR at RealNetworks. “Security professionals are asked to keep us safe 24/7, monitoring a burgeoning number of cameras, and we help make them more effective.” SAFR targets facial recognition for live video, identifying camera-unaware faces moving in real-world conditions. In the April 2019 NIST results, SAFR tested as the fastest and most compact solution among algorithms with less than 0.022 False Non-Match Rate — 62 percent faster than the average speed, according to the company. SAFR now provides capabilities such as live video overlays alerting security professionals to events in real time, automatic bookmarks with rich metadata for investigative work, and alerts that can be customized to create security responses. SAFR uses one-sixth the compute power of competing facial recognition solutions Facial recognition algorithms Five years ago, facial recognition algorithms would struggle to match forward-facing people from still images, let alone camera-unaware moving faces from live video with variations in rotation and tilt. SAFR says they have achieved a balance of accuracy and performance for live video. A contributor to this accuracy is consistency across a range of skin tones. The algorithm was trained on a highly diverse global set of over 10 million non-simulated real-world faces. SAFR was optimized for speed and can sample a face multiple times during the same period of time as other algorithms, subsequently increasing its accuracy. SAFR achieves the performance through edge processing. Distributed architecture enables efficient bandwidth consumption, reducing the roundtrip latency of facial recognition speed to under 100 milliseconds. The savings lower total cost of ownership (TCO): SAFR uses one-sixth the compute power of competing facial recognition solutions, equating to $500,000 or so in savings on a 250-camera deployment. Integrated experience SAFR also uses off-the-shelf hardware and is optimized to leverage inexpensive GPUs SAFR also uses off-the-shelf hardware and is optimized to leverage inexpensive GPUs. SAFR can be deployed on premises or in the cloud, and supports Windows, Linux, macOS, iOS, and Android. When SAFR is paired with a VMS, such as Milestone XProtect or Genetec Security Center, the integrated experience includes 24/7 monitoring to detect and match faces in real-time. Features include live video overlays within the VMS to identify strangers, threats, concerns, unrecognized persons, VIPs, employees, or other tagged individuals in live video. Real-time alerts can be customized for when persons of interest appear on a video camera feed. Additionally, automatic bookmarks with rich metadata make for easier investigative review of security footage. Facial recognition technology is increasingly in demand to improve safety across various industry verticals. Better customer experience Large enterprises with high-visitor flows and heightened security — such as transportation hubs, stadiums, universities, and hospitals — need to know in real time when persons of interest or those on watchlists appear on camera. Sports stadiums could apply facial recognition to deny entry to banned patrons, locate lost children, or recognize VIPs to deliver a better customer experience. Hospitals need access control to restricted areas and pharmaceutical storage closets Hospitals need access control to restricted areas and pharmaceutical storage closets. Airports and transit centers value traffic flows, demographic composition, and dwell times to help improve scheduling. SAFR for Security is available worldwide, and the company partners with VMS providers such as Milestone, Genetec, Digifort, and IPConfigure by Paliton Networks. They are actively working to support additional VMS solutions and have sales teams located in major metropolitan cities around the world. Security professionals “The job of the security professional is critical in today’s world,” says Grimm. “SAFR for Security helps mitigate the challenges of the important work security professionals do to keep us all safe.” In designing and developing SAFR, RealNetworks considered diversity and the uniqueness of each person; Grimm says their massive global training data set is a competitive advantage. SAFR is designed with privacy in mind. All facial images and signatures are AES-256 encrypted in transit or at rest. “SAFR is powerful enterprise-grade software that is continuously improving through innovation and many years of expertise,” says Grimm.

Each day, over 55,000 electrical substations in the United States funnel massive amounts of energy to homes and businesses across the country. An array of specialized equipment allows these facilities to keep up with demand, and each component must run smoothly to adequately transfer and distribute energy. Housing mission-critical assets vital to the community means that substations must track everything—from condition monitoring to intrusion and sabotage threats. Thermal imaging cameras, video classification analytics, and radiometric measurement offer unmatched maintenance and security insight for substations and help prevent costly issues that hurt the bottom line. AI and deep learning technologies Advancements in artificial intelligence technologies are expanding the capability of security systems Advancements in artificial intelligence and deep learning technologies are expanding the capability of security systems. As security solutions improve, customer expectations grow. Systems that were once limited to perimeter protection are now able to provide valuable process efficiency and maintenance information. Substations should consider integrating new technology that improves efficiency and safety as they move to satisfy NERC CIP-014 requirements. Problematic heating and cooling connections can plague substations. Overheating and burning a transformer is a costly, potentially multimillion-dollar error that can take several months to correct. Beyond damage costs, the abrupt loss of equipment can lead to extended service interruptions and significant revenue loss. The consequences of equipment failure highlight the importance of asset monitoring, asset resiliency, and predictive maintenance for substations. Radiometric thermal cameras Integrating cutting-edge technologies like radiometric thermal cameras and temperature trend analysis software allows facility operators to remotely inspect equipment and quickly detect issues, preventing overheating and fires. Image quality and software compatibility are vital in planning an asset monitoring ecosystem. To best serve both the security and condition monitoring needs of substations, thermal sensor manufacturer FLIR Systems and software developer Embedded Logix collaborated to create a multi-purpose solution. Security and asset monitoring For over 30 years, FLIR has developed security and asset monitoring solutions for utility providers For over 30 years, FLIR has developed security and asset monitoring solutions for utility providers. A full lineup of fixed and pan-tilt thermal cameras allow security operators to monitor assets and perimeters in complete darkness, smoke, fog, and harsh weather conditions. FLIR thermal cameras provide superior resolution, capturing sharp imagery and minute details for high-performance video analytics and immediate threat detection. Quick intervention during intrusions prevents escalation, and rapid detection with thermal imaging supports fast response time. Smart-LX Sensor Gateway Recognizing threats before they ever reach the fence line deters theft, vandalism, and assault, keeping facility personnel safe and reducing the risk of equipment repair and legal costs. As an industry leader in thermal imaging, FLIR looks to partner with other innovative solution providers to create more advanced technologies. Embedded Logix, a Detroit, Michigan-based test and measurement solutions provider for the utility, plastic, food, and metal industries emerged as an ideal partner to integrate smart analytics software into thermal sensors. Their Smart-LX Sensor Gateway is an open-architecture platform that features Smart-LX Analytics with support for infrared cameras, programmable logic controllers, and SCADA systems. It opened the door for a complete predictive maintenance solution. FLIR thermal cameras Partnering with FLIR means being in the center of the infrared universe" The Smart-LX system allows both maintenance and security personnel to leverage networked thermal imagers on a single platform. By 2012, Embedded Logix was FLIR’s exclusive smart sensor software partner for temperature trending in predictive maintenance, bringing the Smart-LX platform to FLIR thermal cameras. “Partnering with FLIR means being in the center of the infrared universe. We can’t imagine any better product lineup to feed data into our Smart-LX Analytics,” said Deborah McLeod, president of Embedded Logix. “We have bench tested many other brands over the years, but FLIR’s products always come out on top, and that is why we recommend FLIR cameras to our customers. When you combine Smart-LX Analytics with FLIR cameras you turn an incredible sensor into an extraordinary solution.” Smart-LX Analytics Embedded Logix Smart-LX Analytics read, process, analyze, and create a visualization of sensor readings, generating asset performance reports on trends and rules that can be sent to maintenance personnel for further assessment. The software adapts over time with customer input, relying on user feedback to create an expert system. The Smart-LX platform works with both legacy and new equipment, analyzing signals from all sensors and systems, and is capable of aggregating information into VMS, OSI PI, and SCADA platforms. The FLIR FC-R fixed thermal camera leverages a radiometric sensor for noncontact temperature measurement FLIR offers several high-performance thermal imaging solutions for Smart-LX integration, including the FLIR A310 and FLIR FC-R Series cameras. Dual thermal and optical sensors on the FLIR A310 PT offer reliable perimeter protection and automated condition monitoring while pan/tilt controls maximize coverage. The onboard radiometric thermal sensor measures slight changes in surface temperature, allowing the A310 PT to monitor hotspots on equipment and alert an operator if temperatures exceed preset levels. FC-R fixed thermal camera The FLIR FC-R fixed thermal camera leverages a radiometric sensor for noncontact temperature measurement. Onboard human and vehicle classification analytics offer reliable intrusion detection and work in tandem with external monitoring systems to quickly alert operators and security personnel. “FLIR’s innovative A310F, A310PT, and FC-R radiometric thermal cameras have been paramount in substation monitoring for years,” said Michael Chaffee, director of business development at FLIR. “With the addition of Embedded Logix and its SmartLX software, our customers can take FLIR thermal cameras to the next level. When combined, FLIR cameras and Smart-LX software create a data goldmine, allowing a more frequent analysis of substation assets right from the security control room.” Facility security FLIR and Embedded Logix systems revolve around facility security and asset monitoring FLIR and Embedded Logix systems revolve around facility security and asset monitoring. Installing different cameras and network components throughout a substation creates an ecosystem ready to detect and prevent issues. Most security and asset monitoring systems from FLIR and Embedded Logix begin with several FLIR FC-ID cameras along the perimeter of the substation, one A310 PT mounted in the center of the substation, FC-R or A310F cameras installed around high priority assets, and several Smart-LX Sensor Gateways. When the system detects an object of interest, FLIR FC-ID cameras trigger the A310 PT camera to track and zoom on the object for further threat assessment, allowing security personnel to quickly and safely gauge the situation. Condition monitoring thermal imagers can continuously survey any asset in their field of view. Fixed FLIR A310F camera Fixed FLIR A310F and FC-R cameras monitor specific equipment 24/7, while the A310 PT can focus on multiple areas, viewing transformer connections, incoming power transmission lines, switch gears, fans, and more. Generated reports compare the performance of similar assets across all stations Smart-LX Sensor Gateways control the A310 PT preset scanning to gather temperature information on equipment, triggering an alarm if a temperature exceeds the preset threshold. Generated reports compare the performance of similar assets across all stations, address historical temperature trends, and label each temperature reading with the substation location, asset ID, and asset class information. This reporting is vital, as temperature trends can indicate trouble even when alarms remain untriggered. Remote monitoring “If the temperature is rising and falling on one asset, but the temperature on the other assets are steady, it can indicate a problem,” McLeod explained. “Even if the asset doesn’t reach the temperature threshold, the temperature slowly creeping up to that threshold is valuable information.” FLIR and Embedded Logix systems leverage remote monitoring to catch issues before they occur, preventing expensive downtime and maximizing substation efficiency. Predictive maintenance programs can identify poor-performing components, allowing operations teams to decide whether to proactively replace components or to continue monitoring. An unknown failure could cause catastrophic damage to other substation elements, causing customer outages and costing the utility millions of dollars. Thermal imaging Smart-LX Sensor Gateways also allow thermographers to inspect equipment remotely “The FLIR and Embedded Logix solution allows you to qualify with more frequency,” said Chaffee. “It ultimately enables you to save money and identify failures sooner. It’s much more expensive to replace a component after failure versus pre-failure. When a failure happens, you shut down the substation and part of the grid, which costs a lot of money.” Smart-LX Sensor Gateways also allow thermographers to inspect equipment remotely, improving efficiency during repairs. Traditionally, a thermographer would report to a substation to manually inspect equipment in need of service. Using a handheld thermal imager, the thermographer would take temperature measurements and check for load balance to determine whether equipment should be taken offline for repair. The need for a pre-work assessment and post-repair verification can make for long days. Embedded Logix Smart-LX Sensor Gateways remove this pain point. Live data access The Smart-LX Sensor Gateways give thermographers the ability to inspect equipment remotely and access live data from each networked FLIR thermal camera. Real-time temperature measurement and analytics allow the maintenance crew to confirm repairs or safely identify any additional issues. Thermographers would only need to go to a site when something is critical" “The FLIR and Embedded Logix solution enhances the role of thermographers,” Chaffee said. “Not needing to drive hundreds of miles to do a regularly scheduled thermal scan saves a lot of money. Your thermography team can scan safely, and with more frequency, from the security operations center. Thermographers would only need to go to a site when something is critical. Time is money, so being more productive as a utility and building a substation predictive maintenance program is an important element.” Critical asset monitoring Smart-LX Software works continuously to monitor critical equipment and uncover even small changes that can indicate impending failure. Intelligent maintenance and security systems are making substations safer and more efficient, positively impacting the bottom line. The insurance deductible of a significant substation asset can be hundreds of thousands of dollars. Detecting just one instance of equipment failure can prevent inordinate costs. “The Smart-LX Software solution reduces the cost of an event by detecting it much earlier. Instead of detecting a fire, you’re preventing a fire,” McLeod added. “It’s important for all stakeholders that utilities monitor changes in asset health as a means of improving reliability and reducing the total cost of repairs. Asset security and management Utilities are moving towards proactive deterrence and away from reactive monitoring He adds, “Stakeholders want to see that steps are being taken to reduce insurance claims from unnecessary escalations when a malfunctioning asset is not discovered until it fails and takes out expensive assets or infrastructure around it. Preventing costly downtime by repairing equipment at the first sign of trouble can reduce the number of unscheduled downtime events dramatically and create significant cost-savings.” Leveraging radiometric thermal cameras and analytics for both security and asset monitoring represents a paradigm shift. Utilities are moving towards proactive deterrence and away from reactive monitoring. Substation security FLIR radiometric thermal cameras and Embedded Logix Smart-LX Sensor Gateways safeguard substations and reduce the risk of critical equipment failure. Investing in stronger security keeps substations and their assets safe, and innovative, multipurpose solutions from FLIR and Embedded Logix create a win-win for utility providers throughout the country.

It is one of Moscow’s most ambitious building projects: the VTB Arena Park was built on the site of the old Dynamo Stadium and revitalizes the entire surrounding area with a multi-purpose concept. At an estimated cost of US$ 1.5 billion, the modern VTB Arena Park combines sports, entertainment, commercial and residential facilities. A first challenge arises from the sheer size of the project: The football stadium, known as Dynamo Central Stadium and home to FC Dynamo Moscow football club, hosts league matches with a capacity of over 26,000 spectators. The park’s indoor arena holds more than 12,000 guests during ice hockey matches, basketball games and rock concerts, while the 300,000 square-meter park area also offers retail facilities, a five-star hotel and 1,600-car parking garage. Protecting residential areas Considering the wide range of very different purposes served by these various buildings, it was clear from the project’s inception that a multitude of vendors and providers would be needed to cover all security needs. VTB Arena Park was looking for a partner able to tackle that key challenge From the security manager’s perspective, the main challenge was to ensure that these disparate systems would function together and allowed for central management of a wide array of functions such as: access control for tens of thousands of football fans entering the stadium on match days, monitoring the vast perimeter with its park zones, and protecting residential areas against intrusion. VTB Arena Park was looking for a partner able to tackle that key challenge – integration of all parts into one platform – and chose Bosch as its provider of end-to-end video security and access control. Intelligent video analytics Aside from the project’s complex technical ramifications, there was a particular system design challenge: Residents of the Arena Park should feel at home enjoying the highest quality of living, while the area also needs to accommodate for the influx of thousands of visitors within short periods. As the Bosch experts learned, the multi-purpose character of VTB Park leads to an equally wide range of different security needs among its users. Catering to the video security needs, Bosch installed a total of more than 2,000 video cameras, fixed as well as moving cameras, both indoors and outdoors, to safeguard the vast perimeter of the Arena Park premises and secure the homes and offices. One of the camera types installed for perimeter protection is the AUTODOME IP starlight 7000 HD. This high-definition camera offers excellent low-light performance thanks to starlight technology and also features built-in Intelligent video analytics. Access control systems The video analytics function automatically detects deviations from standard moving patterns The video analytics function automatically detects deviations from standard moving patterns, like a person entering a restricted area, and triggers an alarm that is sent to the control rooms where security staff can then zoom into a scene for closer investigation. As required by VTB Arena, all 2,000 cameras and connected video storage on Bosch recording units are managed centrally via the Bosch Video Management System (BVMS). Another particular challenge consisted of aligning the three different access control systems of the stadium running at the same time. The ticketing system is the first layer of access control, managing the turnstiles that permit entry of thousands of visitors during events with paper tickets. This access control system needed to integrate with the employee access control system that relies on proximity cards (the Access Engine provided by Bosch), as well as a third, offline access control system used at specific stadium facilities. Integrated security system As the Bosch experts in Moscow found out, such an integration was without historic precedent. Because no standard solution existed, the team devised a highly customized set-up managed centrally on the Building Integration System (BIS) from Bosch. “We were fully aware that the multifunctional character of the VTB Arena Park would lead to complexity that could hardly be topped. We needed integration power, a partner who knew how to bind all loose ends into one solution that had never existed before. Creating this one integrated security system catering to all the various purposes has made Bosch our main security partner,” said Alexander Kravchenkov, Deputy Head of Security Systems Maintenance Group IT Department at VTB Arena.

Wintec (The Waikato Institute of Technology), established in 1924 is a major New Zealand Government-funded tertiary institution, which has three Hamilton campuses; a city site overlooking the central business district, Avalon campus on the northern outskirts of the city, and a horticultural campus at Hamilton Gardens. In addition, it has regional operations at Te Kuiti and Thames and also an office in Beijing. The Avalon campus, a ten-minute drive from the city, is home to specialist trades training facilities, a state-of the-art sport and exercise complex and custom designed facilities for the School of International Tourism, Hospitality and Events. The third Hamilton campus, the Horticultural Education Centre, is situated amidst the 58 hectares of Hamilton Gardens. On-Line distance education Wintec’s programs and qualifications are nationally and internationally recognized Wintec is one of the largest institutes of technology in New Zealand, and has more than 35,000 full-time and part-time students, more than 500 full and part time staff and eleven schools within its academic faculty. International enrolments exceed 1000 from 47 countries. A range of student services provide its domestic and international students with a high level of support so they enjoy a positive, safe and secure study experience. Wintec’s programs and qualifications are nationally and internationally recognized and its degrees have equal status to those from universities. The degree programs include Media Arts, Midwifery, Nursing, Occupational Therapy, Early Childhood Education, Business Studies, Engineering, Technology, Information Technology, and Sport and Exercise Science and a wide range of full and part time courses for those already in the workforce. Wintec is also recognized nationally in the delivery of on-line distance education for those unable to attend regular classes for reasons of geographical access or other constraints. Electronically controlled doors Wintec strives for a balance of unobtrusive yet robust control of site activity, essential for maintaining an open campus environment. Shane Goodall, Security Manager at Wintec, describes the approach to security as highly proactive and collaborative: “by focusing on preventing issues arising, we now have a minimal policing role and the crime resolution rate is high”. This environment is underpinned by Gallagher’s security system, a core access control, intruder alarms and integration platform. Wintec first installed the Gallagher system (formerly Cardax FT) in 1999 and has since migrated this legacy system to Gallagher’s latest security technology platform. Security for the entire organization, including satellite sites, is managed and monitored centrally from Wintec’s single Gallagher security system. Since initial installation, Wintec’s Gallagher access control system has grown from 7 to 240 electronically controlled doors in 2009, with another 40 planned - testimony to the scalability and flexibility of the system. Network friendly system communications The organization first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras Wintec has integrated its imaging system to the Gallagher system delivering a visual record which can be matched to the audit trail of events in Gallagher Command Centre software. The organization first installed 6 cameras in 2004 which has increased to 7 DVRs and 85 cameras (both analog and IP). Another compelling aspect of the system for Wintec is the scalability and TCP/IP network friendly system communications. As well as monitoring and controlling staff and student access, equipment including computers, TVs, printers, audio visual resources at Wintec are also monitored through the Gallagher system. The ‘Gallagher Hub’, a new computer laboratory offering comprehensive IT resources is open 24 hours. The Hub contains 125 workstations, and there are plans to extend that number. Active monitoring of equipment though the Gallagher system has significantly reduced theft. Students and staff have scheduled access to shared IT resources, classrooms and lecture theatres. Manage cardholder data ‘Cardholder Import’, an XML Interface, supports the importation of cardholder data including course enrolments from their student record system to Gallagher Command Centre. Shane comments, “Student card issuing is an automated process which is enrollment-driven – a student’s access privileges are assigned according to their enrolled courses.” “To implement this, we defined a rules-based allocation of access groups in the Gallagher system using the XML interface. The interface is ‘live’ so that changes in the student enrolments database are immediately reflected in the Gallagher system. The student’s updated access privileges come into effect without delay.” Staff that interact directly with students are now empowered to manage cardholder data enabling the security team to focus on security. Students and staff utilize Mifare SmartCard functionality extensively, embracing them as an integral multiapplication tool in their modern educational environment – SmartCards are used to issue resources from the library and as pre-stored value cards enabling prepaid printing and photocopying. In the near future they will also be used in Wintec’s Pay and Display car-park and potentially as passes onto city council buses. Electronic access control At Wintec, security is not viewed as a discrete functional activity relegated to security staff only Stewart Brougham, Director of Internationalisation at Wintec, says students have given very positive feedback about their ID cards. In particular, the ability to verify the identity of staff members from their ID access cards provides peace of mind for students. The end result is a people-friendly campus. Future enhancements of Wintec’s security may include the utilization of the CommCard solution from Gallagher to manage and monitor access to student accommodation. CommCard is a unique high level integration between the Gallagher Command Centre software and Salto off-line readers, delivering offline, non-monitored electronic access control for lower security doors. An overriding philosophy of collaboration has seen Wintec take a lateral approach to security, the value of which many organizations have yet to realize. At Wintec, security is not viewed as a discrete functional activity relegated to security staff only. The ongoing management of security is a joint effort between the security services team and the information services team. Increasing operational security The security services team manages the Gallagher system while IT looks after back end functions such as installation on the network and backup. Wintec has leveraged the convergence of security (access control) and other operational business functions recognizing the tremendous potential for reducing risk and increasing operational security, safety, performance and efficiency. Looking beyond simply controlling and monitoring who goes where and when on site, Wintec is harnessing the reporting capabilities of Gallagher Command Centre to meet regulatory requirements. The Gallagher system enables the institution to report on actual space utilization (not just space booking). Decisions are made for best use, and also to substantiate funding, based on these reports. “The key to space utilization reporting are the frequency of reporting and the integrity and reliability of information,” states Stewart Brougham. It’s a national issue for educational institutes in New Zealand. Extending external partnerships “For Wintec, reporting is about ensuring compliance with regulatory requirements and is also a staff time management issue – reducing the administration load on lecturers, who would otherwise have to track student attendance manually.” Brian Fleming, Director of Gallagher Channel Partner, Concord Technologies, sites this lateral application of a security system as key to maximizing the value of Gallagher to Wintec. Wintec has a strong relationship with Gallagher in the ongoing development of its technologies This collaborative philosophy extends to proactive external partnerships with their Gallagher Channel Partner, Concord Technologies, for the installation and maintenance of the Gallagher system, and with system designer and manufacturer, Gallagher. Having signed an agreement to continue in the capacity of a Gallagher field test site, Wintec has a strong relationship with Gallagher in the ongoing development of its technologies. Wintec’s success, in the last 5 years, as a test site reflects the competence of both its IT and security staff and the institute’s commitment to edge student services. Minimal training has been required. Software maintenance agreement There is open communication and information sharing between all internal and external parties involved, which means any issues that arise can be quickly addressed. Wintec has committed to a site maintenance plan with their security partner, Concord Technologies. The plan incorporates both software and hardware maintenance to ensure the system is maintained on the latest operating platforms within a known cost structure. A Software Maintenance Agreement also ensures enhanced ongoing system performance and reliability of the Gallagher system. Acknowledgements Gallagher would like to acknowledge the support of Wintec and security partner, Concord, with the development of this in-site study. Gallagher would also like to particularly acknowledge and thank Shane Goodall for the pivotal role he plays in championing the collaboration of these parties and for his outstanding support of the Northern Region Cardax User Group (NZ) in the capacity of Chairman of the group.

Located in the city center of New Zealand’s capital, Wellington, Chaffers Marina is home to some of the country’s most exclusive multi-million-dollar vessels and receives visitors from around the world. With 185 berths across 5 piers, Chaffers Marina’s location amidst public areas presents unique security risks and facilities management challenges. In 2011, Chaffers Marina began working with Gallagher and today utilizes some of the latest Bluetooth and mobile technology to deliver effortless site and facilities access for staff and marina users. Risk management & accountability With a location in the central business district of Wellington, Chaffers Marina sits amidst public areas including a city park. Historically, when the park hosted events and festivals, members of the public would unlawfully access the marina piers and climb aboard vessels. It was these incidents that initially prompted Chaffers Marina to review their current systems and find new site management and CCTV solutions. To mitigate the risks posed by unauthorized site access, Chaffer’s Marina installed cameras across the site To mitigate the risks posed by unauthorized site access, Chaffer’s Marina installed cameras across the site and introduced alarmed and monitored gates on each pier with Gallagher access control readers. In addition to preventing unauthorized access by the general public, the access control solution provides a reliable method for the Marina to manage and report on the activity of contractors on site. “It’s absolutely vital that we not only manage who gets on and off of the piers, but that we have also have a thorough audit trail supported by video footage.” says Ken Burt, Marina Manager at Chaffer’s Marina. Bluetooth T15 readers Chaffer’s Marina is utilizing Gallagher’s Bluetooth T15 Readers across the site and is experiencing a significant increase in efficiency as a result. “Staff and contractors moving around the site with equipment or pushing trolleys, don’t have to stop to dig out a key or card to unlock the gate” says Ken. “Instead, the Bluetooth reader communicates with the mobile phone in our pocket and unlocks it automatically, it just makes life so much easier.” Likewise, marina users are able to move effortlessly around the site, accessing the piers, office, and the comprehensive amenities building, all via the Bluetooth connection on their mobile device. Gallagher’s mobile technology is having a considerable impact on the administrative side of the business too. To date, visiting vessels taking temporary berths would need to be met by a member of the Chaffers Marina team, in order to hand over an access card to provide pier and facility access. Mobile Connect App Through Gallagher’s Mobile Connect App, Chaffer’s administrative staff can now issue an access credential directly to a visitor’s mobile device before they’ve even arrived at the marina. “We’re very excited about this technology” said Ken, “aside from how simple and impressive it is for our visitors, the impact on our administration - particularly having to retrieve or replace unreturned visitor’s cards - is huge.” Gallagher’s Command Center Mobile App makes life even easier for marina manager Ken, by enabling him to manage alarms, user access, and gate status, remotely via a mobile device. “I primarily use Command CenterMobile on my iPad after hours” said Ken. “When someone calls me after hours about an access issue, I can now manage it from home on my tablet, that’s incredibly efficient for us and delivers a huge saving on call outs.” Harsh environmental conditions Gallagher’s T15 readers are the ideal choice for outdoor application Chaffer’s Marina faces harsh environmental conditions that put any external hardware to the test. Gallagher’s T15 readers are the ideal choice for outdoor application and were designed specifically to meet the needs of all-weather environments. “We’d had problems with previous hardware becoming damaged by water, wind, and salt.” said Ken. “Gallagher’s T15 readers were developed in direct consultation with us and other sites that have difficult conditions. The team at Gallagher really do listen to what we say and incorporate it in their design, and because of that, I have every confidence in the products Gallagher makes.” says Ken. Forward thinking To further enhance operational efficiency across their site, Chaffers Marina is currently looking to leverage Gallagher’s mobile and Bluetooth technology to automate and simplify members’ access to power facilities. According to Ken “Gallagher’s technology presents some opportunities for us to be really innovative in how we deliver and record access to different facilities on our site, we’re exploring those ideas as we speak.”

There is a saying that ‘Everything is Bigger in Texas’, and the Dallas, Texas police department is no exception. The city of Dallas is ranked in the top 10 cities in the U.S. in terms of population, at 1.2 million people. The Dallas Police Department is the ninth largest municipal police force in the U.S., based on 3,012 sworn officers. It is led by Chief of Police, U. Reneé Hall. The department is located in the Jack Evans Police Headquarters building, which was built in 2003. It is 358,000 square feet, has six floors, is spread over a three-acre site, has a separate 1,200 car parking garage and a two-acre, open parking lot for additional visitor parking. Prior to 2003, the department was housed in the circa 1914 former City Hall Building. Preventing terrorist attack and hazards Police officials worked with a Police Design Consultant to help design the building to resist terrorist attacksThe Jack Evans Police Headquarters building was under construction when 9/11 terrorists flew airplanes into the World Trade Buildings in New York. That event was preceded by the Oklahoma City Murrah Federal Building bombing in April 1995. Therefore, security was a concern in its design. Police officials worked with a Police Design Consultant – McClaren, Wilson, and Lawrie Architects of Phoenix – to help design the building to resist a terrorist attack and isolate potential hazards. The building also needed to control visitor traffic and access. On an average month, there are 5,000 public visitors to the Jack Evans building. In addition, shots fired at police buildings nationally are not uncommon, says Paul M. Schuster, Senior Corporal/Facilities Management for the Dallas Police Department. Ready to anticipate dangerous crimes “For the most part they are random, single shot drive-by shootings. Often, the officers are unaware that the building has been shot at, until they find a bullet hole in the brick or glass. Increasingly, police tend to be a symbol of government and some citizens see that as a visible target to lash out at. Police officers are trained to expect the routine types of calls, such as domestic violence, traffic accidents, and other crimes. Yet they must be flexible to anticipate the non-routine that can be dangerous and change in a heartbeat.”   On June 13, 2015, after midnight, a 35-year-old male placed a duffle bag with a remote-controlled bomb to detonate later between cars in the parking lot of the headquarters building. The suspect then began shooting continuously at the lobby windows. Officers responded to the scene, a vehicle chase began, and the incident ended outside the city. Luckily officers in the lobby took cover and were not injured. Conducting building security assessment The assessment included testing various construction materials for bullet resistance to various types of weaponsFollowing that incident, the Dallas Police Department conducted a security assessment of the building and also at seven patrol stations throughout the city. The assessment included testing various construction materials for bullet resistance to various types of weapons. Gensler Architects and Guidepost Solutions, LLC developed the solutions and plans. “Yesterday we were concerned about handguns, today we are worried about rifles, and the idea of terrorism is always present with outright attack or bombs,” Schuster notes. “The police officers and police staff only want a place that is safe and where they can do their good work.” Funding of $1.3 million was approved to upgrade the lobbies of the seven patrol stations to withstand rifle rounds, and $1.9 million to improve headquarters lobby security, and to upgrade an aging security system. Turner Construction Company and Convergint Technologies, LLC conducted the renovations and security technology integration. Challenges in upgrading lobby security Visitors were allowed free entry into the lobby and were only screened in an open area to the side if going to other floorsThe headquarters’ lobby was initially designed as a two-story glass-walled structure, with an information desk and public records service windows. Visitors were allowed free entry into the lobby and were only screened in an open area to the side if going to other floors. “The challenge in upgrading lobby security was the two-story lobby entrance glass. The glass was not bullet rated, due to budget constraints. Changing the front of the building to support ballistic rifle-rated glass would have caused extensive time, exposed the inside of the lobby to weather, and would not have solved all of the security issues,” Schuster says. “In addition, there were concerns about keeping an ‘open’ and friendly service concept in mind and ensuring that the lobby would not resemble a ‘fortress’,” Schuster notes. Bullet-rated glass and bullet resistant wall The solution was to keep the existing exterior unchanged and focus on adding a layer of security once a person enters the lobby. Visitors now enter the headquarters and immediately proceed to a side room where security screening is conducted. Once inside the screening room, the visitor has belongings x-rayed, and they walk through a metal detector A new secondary wall with bullet-rated glass and solid bullet resistant wall materials was constructed inside the lobby to channel visitors to the room. Once inside the screening room, which also has bullet resistant walls, the visitor has belongings x-rayed, and they walk through a metal detector. In the event that anyone was to produce a gun and begin shooting, the incident could be contained inside that room. Tourlock 180+90 security revolving door Once a visitor has been cleared, they proceed into the main lobby via a Boon Edam Tourlock 180+90 security revolving door. This automatic, four-wing door is the most advanced, security revolving door in the Boon Edam product range that offers maximum throughput, allowing users to enter and leave the building simultaneously. In the event that a large number of persons try to force their way into the facility, the Tourlock 180+90 will determine that more than one person is trying to enter and will reject the person and lock out any others from entering. Once a visitor is ready to leave the lobby and exit the building, they pass through another Boon Edam Tourlock 180+90 that leads to a vestibule with exterior swinging doors. In the event that someone tries to go back into the lobby from the front vestibule area, without going through the security screening room, the Tourlock security revolving door will reject their entry. Preventing tailgating and piggybacking The Boon Edam security revolving doors accurately prevent both tailgating and piggybackingThe Jack Evans Headquarters security upgrades for the lobby improved security and still kept the best aspects of the lobby design, including the antique police car, and the overhead police helicopter. The Boon Edam security revolving doors accurately prevent both tailgating and piggybacking, and provide the department with maximum security while controlling traffic flow. “While it would be great to have a building totally open to the public and then add security as needed, such is not the world we live in anymore,” Schuster adds. Future security plans include exterior site security upgrades to the patrol stations and the headquarters to include security fencing with card access controls for fleet and employee vehicles at each of the sites.

At the University of Tennessee, Knoxville, the Technology Integration Services department provides infrastructure, customer service and web application support to the faculty, staff, students, and units of the College of Business. Its focus is to facilitate the use of the campus infrastructure and support while adding complementary infrastructure and services to meet the unique needs of the college. The college took a very innovative approach to operating and securing its 174,000sq ft state of the art Haslam Business Building. The technologically advanced facility incorporates over 40 meeting rooms and needed a way to efficiently schedule and fill classrooms and conference space, yet maintain security and control. Physical access control CSC identified the Gallagher security management platform as the best fit for the foundation of the system The university had previously used an antiquated access control and security system across the campus, and realized it did not meet the demands of this new high-tech facility. Ramsey Valentine, Director of Technology for the College of Business, turned to WWR Engineering of Knoxville, and Coactive Systems (CSC) of Canton, Ohio to design and deploy a state-of-the-art integrated security business solution. The difficulty involved in deploying this solution was that certain components, like physical access control, were readily available, but other components such as digital signage information kiosks and the integration of all components of the system, were not off-the-shelf. CSC’s Brad Green and John Kortis worked with Director Valentine to understand the college’s specific needs and develop a solution that exceeded their expectations. CSC identified the Gallagher security management platform as the best fit for the foundation of the system. Application programming interface Gallagher systems are installed in approximately 90 percent of Australia’s and New Zealand’s universities. With proven strength in the tertiary market internationally, the Gallagher system was selected because of its open architecture, application programming interface, and published software developer’s kit. CSC also teamed with the local office of Simplex Grinnell. Led by Mitch Hall, Simplex was the contractor responsible for the assembly and installation of the Gallagher security system and the kiosks provided by CSC. WWR was responsible for the engineering drawings and interface to the existing security systems. The College utilizes Meeting Room Manager from NetSimplicity for room scheduling; CSC created an integration from Meeting Room Manager with Gallagher Command Centre software. CSC also designed and custom manufactured the 42 kiosks that the college uses at each classroom and in meeting room areas. Door position switches Use of the kiosk requires a valid access card carried by all students and faculty The kiosks are the user-interface to the ‘system’ for room access and scheduling. Use of the kiosk requires a valid access card carried by all students and faculty. Each touch-screen kiosk contains digital signage showing the classroom name and detailed information about the room schedule and its status. Users can also access current weather, news, and stock information via the touch screen. The kiosk may be programmed to display emergency messages and egress data if needed. The kiosks are connected to the college’s network on which Gallagher Command Centre resides. The Gallagher system controls and monitors the door functionality including electric lockset and door position switches. Meeting Room Manager is utilized by staff to schedule rooms for classes and assign students via the campus intranet. Gallagher server and controller application programming interfaces extend the functionality and flexibility of the Gallagher system as the platform for integration. Providing technology solutions Utilization of the integrated system provides continuous communications security and access control for the college, while allowing students unencumbered access to the meeting rooms and classrooms. Gallagher would like to acknowledge the support of the University of Tennessee and their security partners Coactive Systems of Canton and Simplex Grinnell, Knoxville in the development of this in-site study. CSC is a full service IT integration company providing technology solutions for audio, video, data, voice, dispatch, asset management, inventory, kiosks, security, communication, insurance, retail and medical systems. CSC’s services include custom software development, system installation, maintenance and cabling. Photos reproduced with permission from University of Tennessee.

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