Badger Technologies®, a product division of Jabil, introduces the Badger PatrolBot™ autonomous robot tailored for the security guard industry. The PatrolBot autonomous robot extends security workforce operations by automatically verifying that windows and doors are secured, fire extinguishers and defibrillators are properly stored, and floors are free of debris and potential hazards. The robot also can investigate alarms and areas not supported by surveillance cameras. The Badger Patr...
The general public doesn’t give much thought to the important role of security officers in creating and promoting safer environments. The low-profile work of security officers is vital to protecting people, places and property. During the pandemic, newer aspects to that role have emerged. Security personnel have been called on to perform diverse tasks such as managing queues at the supermarket, safeguarding testing centers and hospitals, ensuring food deliveries, and supporting police pa...
Qognify - the trusted advisor and technology solution provider for physical security and enterprise incident management - announced the launch of Cayuga R15. The new release of Qognify’s video management system (VMS) for multi-site corporate and enterprise projects focuses on enhanced usability and connectivity, improved maintainability and intelligent analytics. Help security personnel One of the main goals while developing Cayuga R15 was to help security personnel quickly identify, loc...
Allegion US, a security products and solutions provider, announced the integration between Overtur™, the industry collaboration environment for door hardware and openings, and Autodesk’s BIM360, a platform connecting project teams and data from design through construction. With this powerful new integration app from Allegion, professionals working on projects using Overtur as a collaboration platform can directly export punches collected using Overtur Mobile and the Punch List tool...
Video wall and visual display providers Ultimate Visual Solutions (UVS) has seen a 10 per cent rise in the official quotations and detailed system proposals it has been asked to supply, despite the coronavirus lockdown. UVS Managing Director Steve Murphy said the increase, compared to the same period in 2019, was as a direct result of the full suite of remote access and online demonstration services which it launched at the start of the COVID-19 outbreak. UVS remote demonstration facility He...
March Networks®, a video surveillance and video-based business intelligence provider, is pleased to announce a new solution to help enterprise businesses manage new health and safety compliance regulations in the COVID-19 era. The company’s Health Compliance Solution delivers a suite of new features to help banks, retailers, restaurants, schools and other businesses monitor and measure occupancy in real time, rapidly detect individuals who may pose a potential risk, and ensure complia...
Security & Safety Things GmbH (S&ST), together with its partners, is offering packages of smart security cameras and video analytic solutions designed to provide retailers with immediate solutions to practical challenges from the COVID-19 pandemic. AI Tech on cameras in retail stores In an effort to assist retailers operating their shops in compliance with COVID-19 regulations, these packages will include test cameras running the S&ST operating system. Integrators and end-customers can choose and deploy AI applications on these cameras to address operational challenges related to the COVID-19 pandemic. These apps are offered by S&ST’s development partners. Uses for applications include: Occupancy management Face mask detection Social distancing monitoring Real-time occupancy and face mask detection solutions A face mask detection app, offered by Geutebrück, enables efficient monitoring of people Security & Safety Things’ developer partners include Link Analytix, which is offering Retail Flux, a real-time occupancy solution designed to limit risk of infection for both shoppers and employees. SAIMOS has developed the SAIMOS Counting app, which can be used to monitor multiple entrances and exits to track occupancy in real-time and manage visitor access through automated displays at entry points. A face mask detection app, offered by Geutebrück, enables efficient monitoring of people to ensure compliance with prescribed hygiene concepts. This solution is able to recognize if an individual is wearing a protective mask and instantly notifies unprotected persons to onsite staff or remote operators via a connected Video Management System. SAIMOS also offers a feature for face mask detection in their counting app. Talos Social Distancing app CVEDIA’s Talos Social Distancing app features a foot traffic algorithm designed to detect and analyze at-risk areas for physical distancing in corporate or public spaces. This app detects people and the distances between them, while providing additional visual analytics that allow companies to improve current COVID-19 practices.
Navori Labs announces the launch of QL Access Control, a new feature developed in response to the COVID-19 crisis. Available as an add-on to its forthcoming QL digital signage software, QL Access Control enables retailers and public spaces to monitor and secure entry and exit traffic in compliance with the latest health regulations. QL Access Control provides unique value through real-time calculations and evaluations of visitors on premises. The software: Counts, screens and guides visitors Detects whether or not visitors are wearing protective masks, and identifies specific details about fabric types, shapes, colors, and patterns of each mask worn Monitors multiple entry points simultaneously Gives users the flexibility to set and adjust occupancy instructions Visitor monitoring and video tracking QL Access Control automatically manages visitor traffic via interactive digital signage combined with proprietary video tracking technology and allows users to customize content in conjunction with their own venue-specific rules. Multiple inputs and outputs are available for facilities with more than one entrance and exit, and the software interoperates with security cameras for live streaming and monitoring purposes. QL Access Control utilizes Navori Labs’ Computer Vision artificial intelligence (AI) technology, which enables in-depth crowd analysis and content triggering based on real-time visual data and events. Personal data not stored Visitor privacy is assured, as Computer Vision does not store, re-use, or disseminate personal data. In the context of QL Access Control, the AI applies silhouette detection (including the detection of face masks), but not facial recognition. “QL Access Control was specially designed to safeguard organizations by helping them to comply with local health and safety regulations, and to optimize ROI with an enhanced customer experience and reduced security costs,” says Jerome Moeri, CEO, Navori Labs. “Its automated, real-time functionality gives users the information they require to keep their operations running smoothly, while providing them with the peace of mind they need to focus on their core business.”
Allegion US, a provider of security products and solutions, announces the launch of Schlage® Mobile Access Solutions, a comprehensive, secure and flexible access control solution portfolio. In the age of digital transformation and the evolving mobile economy, providing secure, convenient access is at the forefront of security challenges faced by multifamily properties, businesses and campuses alike. The Schlage Mobile Access Solutions portfolio redefines access control for the mobile world. Mobile credential experience As a complete cloud-based ecosystem, it enables the use of mobile credentials on openings across a property or site, delivering straightforward mobile credential experience for end users and site administrators. Developed by a pioneer in the security space for 100 years, Schlage Mobile Access Solutions is a comprehensive portfolio that provides customers and end users with a premium mobile offering, providing them seamless access to where they live, work and visit: Schlage Mobile Access Credential - The new credential features AES-256 asymmetric credential encryption and works in offline scenarios once downloaded from the cloud. This means it is reliable and even works in environments where internet access is down or cellular service is spotty. Schlage Mobile SDK - Designed for Physical Access Control Software (PACS) providers to easily integrate this Bluetooth mobile credential into their system, which allows seamless credential management and secure delivery/communication with Schlage locks. Schlage Mobile Enabled Control™ Smart Lock - Schlage’s multifamily resident door lock is now mobile enabled and allows properties to offer high-tech, convenient security to residents. Schlage NDE Mobile Enabled Wireless Lock – The wireless cylindrical lock is now mobile enabled, and the new interior push button expands the way the lock operates to include storeroom, office, privacy and apartment functions. Schlage LE Mobile Enabled Wireless Lock - The wireless mortise lock is now mobile enabled and available with an indicator, interior push button or deadbolt to support storeroom, privacy, apartment and office applications. Schlage MTB Mobile Enabled Multi-Technology Reader – The new Schlage MTB Series Readers are now mobile enabled and compatible with 2.4 GHz Bluetooth, 13.56 MHz smart and 125 kHz proximity, allowing the ability to process multiple credential formats simultaneously. They feature a RS-485 interface and out-of-the-box support for Open Supervised Device Protocol (OSDP) for secure bi-directional communication. The MTB series can be simply installed with plug and play mode or commissioned via the ENGAGE app for simplified, in-field configuration. Schlage CTE Controller - Designed to work with a Schlage mobile enabled multi-technology reader, the CTE is an ENGAGE™ enabled, single-opening controller that allows perimeter and common area openings to be managed in a single system along with Schlage Control Mobile Enabled Smart Locks and NDE cylindrical and LE mortise wireless It is ideal for multifamily, commercial mixed use and retail storefront applications. Convenient access control solution Schlage Mobile Access Solutions is ideal for small to medium-sized businesses" While mobile access is not new to the industry, Schlage’s belief in open global standards and interoperability, along with its commitment to cybersecurity, differentiates its portfolio from competition. This ultimately provides customers with better options for control of their security solutions in years to come. “Allegion is always looking for ways to address our customers’ evolving needs with real, sustainable innovation, so we’re excited to launch this comprehensive cloud-based mobile enabled portfolio,” said Brad Sweet, commercial marketing leader at Allegion. “Schlage Mobile Access Solutions is ideal for small to medium-sized businesses, multifamily properties and higher education campuses that want a customizable, interoperable, secure and convenient access control solution.” The launch of Schlage Mobile Access Solutions portfolio is the next wave in Allegion's mission to serve the industry with flexible access control solutions, making seamless, comprehensive security the new standard for businesses, institutions and beyond.
Help is immediately on hand for businesses who are urgently seeking to safely re-open their doors following the easing of COVID-19 related restrictions. Hanwha Techwin’s license-free Occupancy Monitoring application provides retailers, places of worship and museums, as well as leisure facilities, pubs, clubs and restaurants, with highly accurate data on the number of customers on their premises at any particular time. Edge-based Occupancy Monitoring Compatible with the recently introduced Wisenet P Series AI cameras, the edge-based Occupancy Monitoring application simultaneously counts the number of people entering or leaving a building. When the maximum permitted number of people has been reached, the application generates alarm outputs to control automatic doors or a traffic beacon, as well as ‘wait’ or ‘enter’ messages that can be displayed on a monitor. Serverless solution The Occupancy Monitoring application has the power to aggregate and process data from multiple cameras The Occupancy Monitoring application has the power to aggregate and process data from multiple cameras and is therefore, ideal for buildings with multiple entrances and exits. As a serverless solution, it negates the need for system integrators to spend time configuring complicated server-side software. It also significantly reduces the capital cost of a project as the end-user does not need to incur the cost of buying a server. Deep Learning AI built into cameras With the support of Deep Learning AI built into the cameras, the Occupancy Monitoring application offers the additional benefit of being able to accurately count people even when a camera is wall mounted. Unlike less accurate people counting solutions which use conventional video analytics, the camera does not have to be mounted on a ceiling to provide an overhead field of view. This means, the camera can be simultaneously used for security purposes and people counting, and users are also able to take advantage of a host of additional video analytics applications which can be run onboard the camera, including heat map and intrusion, loitering and people/object detection. The new Wisenet Occupancy Monitoring application is compatible with the following cameras: PNB-A9001 - 4K AI box camera PNO-A9081R - 4K AI bullet camera PNV-A9081R - 4K AI vandal-resistant dome camera with built-in IR illumination PND-A9081RF - 4K AI flush-mount dome camera with built-in IR illumination PND-A9081RV - 4K AI dome camera with built-in IR illumination Time and cost savings The dome cameras have a four-part magnetic modular design, which makes them extremely easy to install The dome cameras have a four-part magnetic modular design, which makes them extremely easy to install. The ability to prefigure IP network settings without the need to remove the camera modules from their packaging also reduces the time an engineer has to spend on site, thereby enabling companies with multiple sites to rapidly roll-out the application with minimal disruption to their business. Wisenet P Series AI cameras The high-performance and feature-rich Wisenet P Series AI cameras will continue to deliver significant benefits beyond the immediate requirement to support the Occupancy Monitoring application during COVID-19. In addition to being used to detect and monitor any criminal activity, they can easily be redeployed to capture valuable business intelligence and help companies improve productivity. Retailers, in particular, can analyze the impact of any marketing activities on footfall and by identifying a store’s busiest times, better manage the peaks and troughs of customer flow at checkouts. Integrated with Wisenet Retail Insight (v2.0) In this respect, the cameras are supported by Wisenet Retail Insight (v2.0), a business intelligence solution, which utilizes people counting, heat mapping and que management applications to display statistical analytics on a centralized dashboard, along with other practical information such as weather reports. With the help of AI algorithms onboard the Wisenet P Series AI cameras, Retail Insight is also able to display an estimated age and gender of store visitors. Hanwha Techwin has always been able to rapidly respond to changing market demands" License-free solution “At this most challenging of times for our communities and the economy, we are proud to have the opportunity to contribute to the efforts being made to recover from the effects of COVID-19 by offering the Occupancy Monitoring application as a license-free solution,” said Uri Guterman, Head of Product & Marketing for Hanwha Techwin Europe. Uri adds, “With the security budgets of many businesses being stretched, we have felt a social responsibility to offer the application license-free and in doing so, help maximize the number of end-users who are able benefit from it.” He further said, “Hanwha Techwin has always been able to rapidly respond to changing market demands and with countless businesses extremely eager to re-open, we have yet again been able to rise to the challenge. This rapidly deployable, innovative and highly effective solution can offer peace of mind by assisting the implementation of social distancing rules at any building open to the public.”
Health organizations around the world have created the common awareness that maintaining a safe distance between people is one of the best practices to avoid being exposed to COVID-19 and in slowing its spread. Effective social distancing As various countries and regions push to reopen businesses and relax stay-at-home orders, social distancing remains an ongoing requirement. More than that, crowd density information is also considered a significant reference in managing the ‘social distance’ of workplaces, businesses and public spaces. Business owners are working hard to keep employees, customers and visitors protected. Dealing effectively with ‘density’, a new imperative for management and operations, complicates staffing and interpersonal interaction. Flow Control Solution Hikvision’s Flow Control Solution uses people counting cameras and digital signage In the current situation, public and private managers and authorities have to do more than ever before to keep people safe, and in many cases efficient calculation of customer traffic will be essential. Hikvision’s Flow Control Solution uses people counting cameras and digital signage, which provide a dynamic on-screen display to show users how many people are entering and leaving a building or an area, and sends real-time alerts in case pre-defined capacity thresholds are exceeded. 3D binocular stereo vision and deep learning algorithms These people counting cameras utilize highly accurate 3D binocular stereo vision and deep learning algorithms, making complex counts easy, even in multi-door sites. More important, the Flow Control Solution can be easily and rapidly deployed. It is designed to be simple to use and highly accurate, with options to suit all potential application scenarios. In locations with a single entrance, one people counting camera can be installed at the entrance and connected to digital signage. People counting cameras with I-Series NVRs/HikCentral For multi-entry scenarios, people counting cameras can be installed at each entrance and exit, equipped with I-Series NVRs or HikCentral to calculate numbers of people entering or leaving, so as to accurately provide real-time number data. For example, a supermarket can install a clear and easy-to-understand, dynamic data number display at each entrance to provide real-time updates for people waiting to enter. An alert is generated when the pre-configured maximum is reached, and an audio alarm can be triggered if anyone attempts to enter before the numbers go below that threshold. At present, with expenses more critical than ever, users can use the Flow Control Solution to automatically monitor the situation, empowering businesses and possible reducing the required number of security guards and other resources. Hikvision Dual Lens Cameras Hikvision Dual Lens Cameras help retail stores and other businesses measure social distancing In areas where crowds are unavoidable, such as cash registers in supermarkets and the ticket kiosks at public transportation hubs, managing distances between people queuing (standing in line) is also critical. Authorities in various locations have established specific guidelines and legislation in this area, balancing needs and risks for citizens. Hikvision Dual Lens Cameras (DS-2CD6825G0/C-I(V)(S)) help retail stores and other businesses measure social distancing, and its advanced 3D binocular stereo vision and deep learning algorithm can be configured to trigger alarms according to local regulations and requirements. Users can set the minimum contact distance threshold needed; when the distance becomes less than this pre-set threshold, an instant alarm and popup will appear with audio and video linkage. Mask Detection Solution Alongside the Density Control Solution, Hikvision also offers a Mask Detection Solution. This technology ensures that anyone entering a premise is wearing a face mask when they are required to do so. Those without a mask are not granted entry. The Mask Detection Solution can be delivered in a variety of formats, depending on user needs, including being added to a specialty camera or a Hikvision DeepinMind NVR for users with existing camera systems, integrated into Hikvision’s Temperature Screening Thermal Solution, or as part of a MinMoe door access unit with built-in face detection technology. Reducing risk of virus spread post lockdown Entry can be denied if a mask is not worn and/or an out-of-range skin-surface temperature is detected. As businesses begin to emerge from lockdown, they need to find ways to reduce risks of furthering the spread of the virus. This affects whole populations and all their normal activities, from getting coffee on the way to work and boarding public transportation, to shopping and eating out. But there are some technologies that they can turn to with innovations that will facilitate a ‘new normal’ and keep people safe. And Hikvision will be there, every step of the way.
Security & Safety Things GmbH (S&ST) is set to reshape innovation in video analytics and computer vision with the commercial availability of a number of new smart IP security cameras, from a variety of vendors, that leverage the Security & Safety Things open and secure IoT platform. This new generation of security cameras will operate using the free S&ST camera operating system, which enables the cameras to run multiple AI-enabled applications in parallel. The apps automate the analysis of video data to produce valuable operational intelligence for business optimization as well as provide easy to deploy tools that can aid in re-opening measures from the COVID-19 pandemic. Pandemic health and safety mandates “Organizations of all sizes around the world need flexible, easy to deploy solutions that enable compliance with constantly changing pandemic health and safety mandates and provide future value to ramp up and optimize their ongoing business operations,” says Hartmut Schaper, chief executive officer, Security & Safety Things. Companies can now deploy cameras, running the S&ST OS and using a selection of apps" “Companies can now deploy cameras, running the S&ST OS and using a selection of apps from our Application Store, to detect the absence of facial coverings in a retail environment. Tomorrow, the same camera can help that same retailer to optimize merchandise placement based on store foot traffic, in one store or throughout the enterprise, along with further optimizations.” IP-based surveillance footage Qisda/Topview will be the first camera manufacturer to launch a camera running the S&ST OS in May, followed in quick succession by AndroVideo, who will also start shipping their S&ST enabled cameras in Q2. Bosch is making their INTEOX camera line available as of July followed by camera firms Vivotek and BSTsecurity who plan to ship a bit later in Q3. The first devices from Hanwha Techwin that run the S&ST OS are expected to be commercially available in Q4. Security & Safety Things, Hanwha, Vivotek, Bosch, Qisda/Topview, and AndroVideo are also all proud members of the OpenSecurity and Safety Alliance (OSSA). The free Security & Safety Things OS is built on the Android Open Source Project (AOSP). It leverages the expanding processing and analytic power of modern IP cameras to exponentially increase the amount of operational intelligence that can be mined from traditional IP-based surveillance footage. Drone threat detection It already features more than 50 applications from more than 35 developer partners The applications that can be installed on these cameras, both in an on-premise as well as a remote setting, are created by highly specialized third-party developers and are available through the platform’s open Application Store. It already features more than 50 applications from more than 35 developer partners, with more than 30 additional apps expected to hit the store soon. In addition to pandemic applications, use cases include detection of weapons, behavioral analysis, payment systems for parking garages, drone threat detection and even identifying objects presented for purchase in a cash register transaction for cashier-free retail environments. Security & Safety Things, together with some of its camera and system integration partners are already running projects in a live setting. These projects use, for example, heat mapping and queue analysis in retail stores and automated payment processing and license plate recognition for barrier free traffic. These types of applications are running in pilots with the parking management solutions provider Peter Park as well as with the mobility provider SIXT.
The early stages of the reopening of the British economy are underway following the Government’s announcement in mid-May that some people could return to work if they were unable to work from home. Workers in manufacturing and construction are among the first to return to the workplace, with other industries on standby. Should the data from the easing of the lockdown allow it, other businesses are gearing up to reopen at the start of July. Security has a pivotal role to play in mitigating the risk of infection and contamination as people return to the workplace. However, before exploring that, I want to highlight the fantastic work that the industry has been doing throughout this crisis. Security officers Security officers across the country have demonstrated the importance of their work time and again in recent weeks. Even when offices and shops have been closed, security personnel have been going about their usual duties in protecting assets and securing premises. At Amulet, part of our business continuity planning had been to prepare for possible staff shortages, but the commitment of our teams to carry on with their roles has been amazing. But as workplaces start to become occupied again, officers will face new challenges which we all need to be ready for. Officers will face new challenges which we all need to be ready for Security officers are often the people that process the entrance and exits to buildings. This will now need to be done with social distancing in mind. Each workplace and building might have a slightly different set up in terms of how they will address social distancing, including tape on the ground to measure 2m distances, rope to help enforce one-way systems, and the opening of additional entrances and exits to a building. Checking temperatures Officers may also be responsible for checking the temperature of occupants as they enter using hand-held scanners, and for signing people in and out of a building to reduce the need for each person to come into contact with a logbook or touch-screen visitor management system. While it’s hoped that the vast majority of people will understand and respect the need for new systems, this is a stressful time for everyone and tempers can get frayed. Officers must be trained on how to manage confrontation. For example, a company may state that anyone with a temperature over 38.5 degrees cannot enter the building. An occupant might measure a fraction over and ask that they be allowed to enter. Security officers will need to be strict in reinforcing the rules and how to remove someone from a building if they do not comply. This could be a delicate situation, so a strong relationship between security staff and the client is essential. Security as brand ambassadors This goes alongside the continued role of security officers as brand ambassadors. This is arguably even more important now as officers still need to be just as welcoming and helpful when working within the new restrictions. Just as important as officers looking after building occupants is that employers look after their officers. Even with social distancing, they are going to come into closer contact with more people than most professions, and will also be using high-risk touchpoints more frequently, such as door handles and reception areas. We fully expect face masks to become a requirement for buildings We fully expect face masks to become a requirement for buildings, whether from Government advice or the decision of individual businesses. As such, we have supplied full plastic visors to all of our security personnel as well as other PPE. We’re also regularly communicating with teams to remind them on best practice for the safe use and maintenance of PPE. PPE and security Even before this crisis started, any PPE that we issued was accompanied by full training and a sign off procedure. It’s a vital step in being able to track the usage of equipment and making sure that it’s being used appropriately. It’s important to communicate with clients about PPE too – depending on the sector, clients may have different reactions to the need for PPE. The rail clients we work with are by nature more risk-averse and so are fully on board with security officers wearing PPE. They are doing everything they can to improve safety and hygiene in a high footfall environment. With other clients it may take a little more education and encouragement, especially around understanding HSE guidance. It’s understandable that some clients may think a full plastic visor is overboard for a small office building; this is again where having a strong relationship will be so beneficial. Getting clients on board will make it easier for them to communicate to building occupants about the security protocols in place, and why they have been implemented. The challenge of retail Crowds will need to be very carefully managed and stores will have to work together to maintain social distancing One sector that might be particularly challenging for security personnel is retail, especially shopping centers. Crowds will need to be very carefully managed and stores will have to work together to maintain social distancing outside of their doors. But the same basic principles will apply – wearing PPE, educating clients on HSE guidelines and agreeing on and enforcing social distancing measures. High-end boutique shops bring their own challenges. While security officers will not have to deal with high footfall, they will need to balance the enforcement of security measures with the requirement of providing a welcoming experience to customers keen to spend after months of lockdown. It’s likely that some potential customers will be wearing face masks, which would usually be a huge red flag for an officer at a luxury retail boutique. Now, they’ll have to judge the situation in a completely different way with the worry of losing a big sale if the customer doesn’t get the welcome they expect. As always, security personnel must work on this with the client to agree on what procedures to follow. The role of security in mitigating the risk as businesses reopen cannot be understated. With so much to consider, conversations with clients must start now to ensure that everything is in place for when the time comes.
You are not alone: operators everywhere are asking themselves what are they going to do? How are they going to get back to business, and fast? How are they going to cost-effectively operate with all the new safety requirements that have arisen as a result of COVID? How are they going to ensure it all gets done for the safety of customers and staff? How are they going to protect their brand from the negative exposure of being identified as a property with a reputation for COVID? The economic impact of COVID is expected to hit brick and mortar businesses the worst, as their businesses are dependent on people being physically present. According to a recent report by RBC, it is estimated that 70% of Americans expect to avoid public spaces, 57% of Canadians will be unwilling to attend conferences without a vaccine and 63% of people will prefer to drive vs fly. This means, that for those of you in the business of travel, conferences, co-working spaces, retail stores, museums, art galleries, restaurants, sports arenas, hotels, cruises, airlines, resorts, theme parks, long-term care, education, etc. in the blink of an eye your approach to on-site safety just changed. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitisation To get back to business and operating at full capacity after COVID, operations must find a way to eliminate the fear, uncertainty and doubt in the minds of their customers and employees. The affect of COVID-19 on safety and security To safely get back to business, the Centers of Disease Control and Prevention (CDC) emphasis that all operations need a pandemic response planJust like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budget. To ensure your property is safe and secure, it is no longer just about access control, video surveillance and intruder alarms; it is also about sanitization, the lines between the security and maintenance just blurred. From customers, to employees, to government regulators, to management, the focus is now on operations and the sanitization policies, procedures and actions of the team. To put this change of priority into perspective, six months ago, sanitisation was not top of mind for people. Why, because it was not a life or death issue, we had other first world problems to garner our attention. From an operations perspective if we enabled a sanitization issue to become significant enough to impact the safety of customers and staff and therefore the brand, then that was an operational choice versus a mistake. Standards for sanitisation Just like cybersecurity has had a direct impact on the IT strategy and budget, COVID will have a direct hit on the operations strategy and budgetThe issue is, today while the operating priority of sanitization has significantly increased, it is not measured and managed to the same standard as the other safety and security concerns across a business. Also, important to consider, while people may not hold an operation liable during this first wave, we can guarantee they are not going to be as understanding during the second wave or a future pandemic. To safely get back to business, the Centers of Disease Control and Prevention (CDC) and the Occupational Health and Safety regulators emphasis that all operations need a pandemic response plan and should follow these simple guidelines: Develop your plan Implement your plan Maintain and revise your plan While this sounds simple enough, keep in mind that requirements are constantly evolving and will continue to do so for the foreseeable future, or at least until all the research is in. To create an emergency response plan for a pandemic, properties must first determine what needs to be sanitized. The current requirements dictate that most surfaces and objects will just need a normal routine cleaning, it is only the frequently touched surfaces and objects like light switches and COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-havedoorknobs that will need to be cleaned and then disinfected to further reduce the risk of germs on surfaces and objects. The challenge is when you step back and consider what people touch in a day; the list quickly grows. After only 30 minutes, I easily came up with a list of over 60 items that one could call ‘high touch’! If you think about it, the list is extensive; telephones, doorknobs, drawer handles, counters, pens, keypads, computers, etc. and the list is only going to get longer as the research comes in. The challenge is when you step back and consider what people touch in a day; the list quickly grows Operating efficiency If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper and filing cabinetsTo scope the impact on operations as part of the plan, we must then find and identify all of those high touch things across the property. If we then combine that with the fact that CDC requires that all high touch locations must not only be cleaned more often, but that they also require that each location is first cleaned with soap and water, and then disinfected for one minute before finally being wiped down. This means a one-minute task just turned into a 4-minute task, that must now be completed multiple times a day. From a resourcing perspective this adds up quickly, and operating efficiency must be a priority. Not to mention it is going to get very complicated to measure and manage especially. Post COVID rules Getting back to business is going to be complicated; lots to do, lots of moving parts and no technology to help. The fundamental challenge to keep in mind is not that the sanitization requirements have evolved, the real issue is that for most businesses this area has been left unchanged for generations. Still today most rely on checklists, logbooks and inspections to manage the responsibilities of our front-line workers, which might have been fine before COVID. Post-COVID the rules have changed and so should the approach to managing physical operating compliance on the front lines. COVID like most physical operating requirements is tactical, detailed and specific; broad strokes, the honor system and inspections are not going to cut it. The digital transformation COVID has changed the game and made the digital transformation of operating procedures not a ‘nice-to-have’ but a must-have. If we don’t change our ways, not only will we be doomed to continue making the same mistakes, but we will continue to be lost in paper, filing cabinets filled with checklists, never to be seen again. Only with the right data can we significantly improve the operational decisions necessary to accelerate our return to full operating capacity. At the end of the day, to fully recover, operations must eliminate the fear, uncertainty and doubt in the minds of customers and employees, only then can we really get back to business.
Artificial Intelligence. You’ve heard the words in just about every facet of our lives, just two words, and they’re quite possibly the most moving, life-changing words employed in everyday conversations. So what exactly is AI, who currently uses it and should be using it? What is AI? AI is a powerful way of collecting, qualifying and quantifying data toward a meaningful conclusion to help us reach decisions more quickly or automate processes which could be considered mundane or repetitive. AI in its previous state was known as “machine learning” or “machine processing” which has evolved into “deep learning” or, here in the present, Artificial Intelligence. AI as it applies to the security and surveillance industry provides us the ability to discover and process meaningful information more quickly than at any other time in modern history. Flashback - VCR tapes, blurred images, fast-forward, rewind and repeat. This process became digital, though continued to be very time-consuming. Today’s surveillance video management systems have automated many of these processes with features like “museum search” seeking an object removed from a camera view or “motion detection” to create alerts when objects move through a selected viewpoint. These features are often confused with AI, and are really supportive analytics of the Artificial Intelligence, not AI themselves. Machine Learning Fully appreciating AI means employment of a machine or series of machines to collect, process and produce information obtained from basic video features or analytics. What the machines learn depends on what is asked of them. The truth is, the only way the AI can become meaningful is if there is enough information learned to provide the results desired. If there isn’t enough info, then we must dig deeper for information or learn more, properly described as “deep-learning” AI. Translated, this means that we need to learn more on a deeper level in order to obtain the collaborative combined information necessary to produce the desired result. Deep learning AI Deep learning AI can afford us the ability to understand more about person characteristic traits & behaviors. Applying this information can then further be applied to understand how to interpret patterns of behavior with the end goal of predictable behavior. This prediction requires some degree of human interpretation so that we are able to position ourselves to disrupt patterns of negative behavior or simply look for persons of interest based on these patterns of behavior. These same patterns evolve into intelligence which over time increases the machine’s ability to more accurately predict patterns that could allow for actions to be taken as a result. This intelligence which is now actionable could translate to life safety such as stopping a production manufacturing process, if a person were to move into an area where they shouldn’t be which might put them in danger. Useful applications of intelligence Informative knowledge or intelligence gathered could be useful in retail applications as well by simply collecting traffic patterns as patrons enter a showroom. This is often displayed in the form of heat mapping of the most commonly traveled paths or determining choke points that detract from a shopper’s experience within the retail establishment. It could also mean relocating signage to more heavily traveled foot-paths to gain the highest possible exposure to communicating a sale or similar notice, perhaps lending itself to driving higher interest to a sale or product capability. Some of this signage or direction could even translate to increased revenues by realigning the customer engagement and purchasing points. Actionable Intelligence From a surveillance perspective, AI could be retranslated to actionable intelligence by providing behavioral data to allow law enforcement to engage individuals with malicious intent earlier, thus preventing crimes in whole or in part based on previously learned data. The data collection points now begin to depart from a more benign, passive role into an actionable role. As a result, new questions are being asked regarding the cameras intended purpose or role of its viewpoint such as detection, observation, recognition or identification. Detecting human presence By way of example, a camera or data collector may need to detect human presence, as well as positively identify who the person is. So the analytic trip line is crossed or motion box activated or counter-flow is detected which then creates an alert for a guard or observer to take action. Further up the food chain, a supervisor is also notified and the facial characteristics are captured. These remain camera analytics, but now we feed this collected facial information to a graphic processing unit (GPU) which could be employed to compare captured characteristics with pre-loaded facial characteristics. When the two sources are compared and a match produced, an alert could be generated which results in an intervention or other similar action with the effort of preventing a further action. This process- detect, disrupt, deter or detain could be considered life-saving by predictably displaying possible outcomes in advance of the intended actions. The next level is deep-learning AI which employs the same characteristics to determine where else within the CCTV ecosystem the individual may have been previously by comparatively analyzing other collected video data. This becomes deep-learning AI when the GPU machine is able to learn from user-tagged positive identification, which the machine learns and begins to further reprocess its own data to further understand where else the person of interest (POI) may have existed on the ecosystem and more correctly improve its own predictive capabilities, thus becoming faster at displaying alerts and better at the discovery of previously archived video data. The future In conclusion, the future of these “predictables” wholly rests in the hands of the purchasing end-user. Our job is to help everyone understand the capabilities and theirs is to continue to make the investment so that the research perpetuates upon itself. Just think where we’d be if purchasers didn’t invest in the smartphone?
Nigel Waterton recently joined cloud video company Arcules to lead the sales and marketing efforts as Chief Revenue Officer (CRO). He brings to the task the benefit of 22 years of experience building and managing large, high-growth technology organizations. Waterton joins Arcules from Aronson Security Group, an ADT Commercial Company, where he served as Senior Vice President of Corporate Strategy and Development. We caught up with the new CRO to discuss his position and to reflect on how industry changes are impacting integrators and manufacturers. Q: What fresh insights do you bring to Arcules from your previous positions? Waterton: Generally, most manufacturers don’t understand the business model of the integrator. And if they do, their programs don’t necessarily help achieve their goals. Since most manufacturers use integrators to get to the end user, they are often disconnected from truly understanding the customer, their organization’s business and its impact on the value of the security program. In my previous role, I spent most of my time bridging the gap between these two worlds. It gives me a great platform for understanding how to achieve that with Arcules. Q: How is ‘Chief Revenue Officer’ different from your previous jobs? I have the responsibility of driving innovation for the companyWaterton: While the title is different, the ultimate role I’m in isn’t too different from previous roles that I’ve held in my career. I have the responsibility of driving innovation and strategy for the company, as well as serving as a leader for the sales and marketing team and developing a sales and marketing strategy for the company. This position allows me to build on what I’ve learned throughout my career from an end-user and integrator partner perspective and brings that expertise into the fold of this young, fresh, innovative company that’s paving the way for cloud-based innovation in the marketplace. Q: Is there an industry-wide ‘culture clash’ between the IT-centric nature of cloud systems and the physical security market? How can it be managed? Waterton: Adopters from the IT and physical security worlds are a little at odds over the software-as-a-service (SaaS) offerings as a result of a disconnect with how the cloud is defined in both spaces. A lot of people and companies are creating their own notion of what cloud and SaaS mean. And without a common nomenclature in place, there is a lot of confusion among all users. Similarly, there is a clash among integrators around how to monetize the SaaS offering. This gap can be closed through increased awareness, education and the reiteration of how ubiquitous the cloud already is in our everyday lives. Q: From the integrator perspective, what is the impact of a transition to a cloud/SaaS model on how revenue is managed in the increasingly service-oriented security market? Waterton: Transitioning to a cloud/SaaS model shifts the mindset of the integrator significantly, as the focus changes from project-centric to more customer service-based impact. Becoming more service-minded creates a greater awareness of what the client’s needs are on a day-to-day basis and how that can be improved over time. When operating with a per-project focus, it can be difficult to create a more long-term impact on an organization. With a cloud-based, service-oriented model, integrators now have the ability to manage client expectations in real-time, which greatly increases their value proposition. Q: What about from the end user perspective? Waterton: There are so many benefits from the end user perspective, including the ability to remove the process of a large investment in capital expenditures (CapEx) and shift to a more manageable, predictable operational expenditure (OpEx). Not only does this allow organizations to adjust as needs change; it also prevents being locked into a long-term solution that might not be able to move with the speed of the company as it scales. That being said, the main benefit is the ability of SaaS/Cloud services to drive innovation and introduce new features as they’re introduced without additional investment from the end user. Q: What impact does the recurring monthly revenue (RMR) model have on the operations/management/cashflow of a supplier/manufacturer company? Waterton: Traditional manufacturers struggle with the introduction of a SaaS modelTraditional manufacturers struggle with the introduction of a SaaS model for many of the same reasons integrators struggle. They must sell the board and possibly their investors on a new valuation model as well as revenue recognition model. That is constraining their innovation in the market. Oddly enough RMR from a manufacturer’s perspective is very similar to the integrator model in that cash flow is more predictable in nature. An RMR model allows a company to grow strategically and innovate constantly, expanding and adjusting to cater to client needs on a daily basis while also providing the ability to look ahead and ensure we’re meeting the needs communicated to us in the market now and into the future. Q: What will be the biggest challenge of your new position at Arcules (and how will you meet the challenge)? Waterton: One of the biggest challenges we’re seeing — and one that will have a significant impact on my role — is the challenge of market adoption of SaaS/cloud services, as well as the awareness about why cloud is a significant part of the future of the industry. There’s also an opportunity to shift the conversation within Arcules from tech-focused outcomes to becoming practitioners of risk-based outcomes. We have to focus on the risk model for organizations, not technology. If we truly understand the risks to the organization, the tool will become apparent. Answering the questions: Why does a retailer lose product? Why does a facility experience vandalism? We have to understand the sociology of it because that’s how we can address what the service does in the marketplace. Q: Taking the various elements into consideration, what will the ‘physical security industry’ look like five years from now? Waterton: In sum, wildly different. It’s much different than what it was five or even 10 years ago, and with each leap, the industry has moved forward. Products are maturing, bandwidth is improving and the knowledge that we have is exponentially more advanced. There is increasing use of outside perspectives aimed at shaking up the ‘this is how it has always been done’ mentality that many organizations have suffered from. It’s going to look very different five years from now, and cloud-based initiatives will be the key to the success of many organizations.
Video, access control and visitor management are among the technologies that are enabling greater safety and security at hospitals and other healthcare facilities. Video surveillance systems enable hospital management and security professionals to know what goes on in and around a medical facility. Recording images in high resolutions (megapixels and gigapixels) is becoming more and more important in healthcare, says Jason Ouellette, Product Line Director – Access Control, Tyco Security Products. Video event management software Video analytics are now being leveraged for patient tracking, asset tracking, and operational purposes If an incident occurs in a medical facility, the security staff has to be able to identify faces easily and accurately. Storage and costs have to be considered, of course. With technology improving and prices decreasing, video solutions can even be used for purposes beyond traditional security. For example, video analytics are now being leveraged for patient tracking, asset tracking, and operational purposes, and captured video can be used to defend against liability claims. What’s next? Video analytics will continue to be a valuable addition to any surveillance infrastructure due to its ability to address patient needs, operational efficiencies and early risk detection, says Brandon Reich, Senior Director of Surveillance Solutions, Pivot3. Through video event management software (VEMS), hospitals can customize the statistics that are relevant to their individual buildings or campuses without having to spend extra time or money on rigorous employee training. Data capture form to appear here! Real-Time access control security updates Furthermore, once healthcare facilities are able to digitize all of their patient records, secure any of their ingress and egress points with real-time access control security updates, and fully transition from analog to IP video surveillance cameras, VEMS systems that house analytical software will be able to multiply the benefits offered to hospitals, not just in real time, but in planning ahead for future risk, expansion and safety protocols. It is vital to implement integrated and innovative access control solutions With large, complex facilities, directors of security at hospitals struggle with controlling access to various levels of the facility, according to Eric Widlitz of Vanderbilt Industries. To manage the risks that hospitals face and ensure a comprehensively protected atmosphere for patients and staff, it is vital to implement integrated and innovative access control solutions. For example, ease of access with controlled entrances is vital to medical crash teams, as is the need for a zonal access control lockdown in the event of a contagious disease outbreak. Strict access limitations Different hallways, rooms, floors and waiting areas within a hospital require different amounts of restriction, and sensitive materials, such as medical files, controlled substances and sterile environments (such as operating and procedure rooms) all necessitate an additional layer of protection. Access control in particular has advanced significantly to offer healthcare facilities the ability to control access remotely, through mobile applications, confirm identity quickly and easily and program varying levels of access for visitors, patients, doctors and staff. One area that is recently experiencing rapid growth – and drastic change –is the securing of narcotics within healthcare facilities, says Robert Laughlin, CEO and Chairman, Galaxy Control Systems. In the past, all medicine was controlled in a central pharmacy located somewhere in the hospital or health facility. These pharmacies were highly secured areas, with strict access limitations; only authorized staff could get near the medicine stocks. Fiber optic communication lines For vehicle access control, medical centers and hospitals prefer beam barricades and shallow foundation barriers To improve the speed of delivery, and to have the necessary medicines ready at hand for in-patients without retaining a large delivery staff, the current trend is to have distributed pharmaceutical closets or carts that hold medicines much closer to the intended patients. For vehicle access control, medical centers and hospitals prefer beam barricades and shallow foundation barriers, according to Gregg Hamm of Delta Scientific. Manual beam barricades are installed at the Fort Bragg Veterans Administration Hospital in North Carolina to shut down certain areas of the facility when a higher alert is sounded. They will stop a 15,000-pound vehicle traveling 50 mph. The Navy Hospital in San Diego uses high speed, high security and very shallow foundation barricades to control all vehicles going in and out of the facility. With their extremely shallow foundation, they obviate the concerns of interference with buried pipes, power lines and fiber optic communication lines. They will stop a 15,000-pound vehicle traveling 50 mph. At the National Institute of Health in Bethesda, Maryland, even stronger shallow foundation barriers are used for traffic control and protection. These barriers will destroy a 65,000-pound (5.4 million foot-pounds) dump truck traveling 50 mph and continue to stand. Physical access control systems Controlling visitors to hospitals and healthcare facilities can directly impact security Controlling visitors to hospitals and healthcare facilities can directly impact security. Traditional methods of visitor management, such as paper visitor logs and handwritten badges are insufficient given today’s variety of security challenges. A hospital using paper-based systems cannot easily cross-check information, confirm patient information, check visitor names against up-to-date watch lists, or visually confirm identity. An increasingly popular and important application is secure and simplified visitor management, integrated with the physical access control systems (PACS). Today’s visitor management systems enable the screening, badging and tracking all visitors or, at a minimum, those visiting critical areas or during ‘after hours’ periods, Quickly identify inappropriate visitors One other growing technology is the ability to link to internal or governmental watch lists, to quickly identify inappropriate visitors before they gain access to the facilities. For example, Visitor Management systems can be configured to perform a Sex Offender search in both Children’s Hospitals and Pediatric areas, further decreasing the likelihood that someone of the list could gain access. Wayfinding is indoor navigation to guide a person step-by-step on the way to a desired destination HID Global and Phunware Inc. are addressing the need of healthcare institutions to deploy standardized technology to provide a better wayfinding and visitor engagement experience inside the hospital, across campus and even in parking lots. The companies are collaborating to improve the experience for hospital patients and visitors to find their way within medical facilities, using wayfinding on their mobile phones. Wayfinding is indoor navigation to guide a person step-by-step on the way to a desired destination. Enterprise-Level mobile wayfinding “It’s easy for visitors and patients to get lost in hospitals, and every time they do it puts appointment times and patient satisfaction at risk,” says Rom Eizenberg, Vice President of Sales, Bluvision, part of HID Global “With our location-aware app on a mobile device, we equip the visitor to get instant, turn-by-turn navigation that creates a better experience than that which is currently available on the market.” HID’s healthcare IoT solution-enablement platform simplifies the delivery of real-time location of clinicians, patients and devices. The platform is enabled by Bluvision (part of HID Global). Phunware’s Multiscreen-as-a-Service (MaaS) platform also provides enterprise-level mobile wayfinding, engagement, data and more for other vertical markets, including retail, residential, hospitality, media and entertainment and more .Missed the rest our healthcare mini series? Read part one here and part two here.
GSX 2019 got off to a jaunty start Tuesday. The show was humming with activity much of the day, and most exhibitors said they were pleased with the numbers and types of potential customers visiting their booths. There seemed to be less emphasis on product introductions than at the ISC West show in the spring (although there is much that is on the new side), while the trend toward system sales is continuing. Here's a review of Day 1 from the show floor. Dahua continues to educate market “Traffic-wise, the show is better than last year,” observed Tim Shen, Director of Marketing at Dahua Technology USA, at midday on Tuesday. “We met more people from Latin America,” he added. Shen theorized that Chicago is at the center of a larger territory of customers than last year’s location (Las Vegas).Dahua’s presence at the show makes a statement: “We’re still here" Dahua has faced some negative publicity in the last year since they were banned from procurement by U.S. government customers by the National Defense Authorization Act (NDAA). Dahua’s presence at the show makes a statement, says Shen. The statement is “We’re still here.” Shen said only one visitor to the Dahua booth even mentioned the NDAA on the first day of the show, and the visitor was misinformed about the provisions and implications of the law. “There is a lot of misinformation,” he says. “We need to continue to educate the market.” Facial recognition, video metadata, and people counting New at the show is the Dahua Analytics+ line of cameras that feature more in-depth analysis of data such as facial attributes, video metadata, and people counting. For example, the cameras can identify 128 points in a face, with an additional 256 attributes analyzed by the back-end recorder. Analysis can provide information such as age and gender, which can help a retailer analyze the demographics of their customers, for instance. Dahua is also adopting some of its consumer line of products for sale through the commercial channel. These include a flood light camera, a 2-megapixel WiFi camera and a doorbell camera. The products might be used outside of a retail store, for example, to complement Dahua commercial cameras that are used inside the store, says Shen. Dahua previewed a new multi-sensor camera that also includes a speed dome. The multi-sensor component combines eight views, each 2 megapixels, for a total of 16 megapixels. Below the multi-sensor camera is mounted a speed dome that can zoom in on regions of interest in the larger multisensor view. The camera will be launched in the fourth quarter. The show was humming with activity much of the day, and most exhibitors said they were pleased with the numbers and types of potential customers visiting their exhibits ACRE reports continued North American growth “The industry’s momentum will continue to grow,” predicted Joe Grillo, Principal of ACRE. New areas such as cloud and mobile credentialing have the fastest growth rate, but are starting from a much smaller base, he said, so momentum in those categories will take time.ACRE sees continued rapid growth with no slowdown in the North American market Grillo noticed the first morning of GSX was busy, although there was a bit of a lull at midday. In terms of the business outlook, Grillo sees continued rapid growth with no slowdown in the North American market, although there have been some negative elements creeping into the outlook in Europe. Cybersecurity concerns in access control I caught up with Grillo at the booth promoting RS2, a Munster, Ind., access control company that Acre acquired last May. It is the only Acre company that is exhibiting at GSX. RS2 is one of two access control companies acquired by Acre in the last year — the other was Open Options, Addison, Texas. Grillo said the two acquired companies are complementary, especially in terms of their sales channels and geographic strengths. Although both are national companies, RS2 tends to be stronger in the Midwest, while Open Options sales emphasis is centered in Texas and emanates to the rest of the country. Concerns about vulnerabilities are a growing issue in access control, said Grillo, and more large endusers are conducting penetration testing of systems. The industry should welcome the scrutiny, he added. Cybersecurity also represents an business opportunity in access control, noted Grillo. Concerns about the vulnerabilities of legacy technologies such as 125Khz proximity cards and the Wiegand protocol will likely accelerate the pace of companies upgrading their access control systems There seemed to be less emphasis on product introductions than at the ISC West show in the spring (although there is much that is on the new side) Eagle Eye Networks and cloud-based VMS Ken Francis of Eagle Eye Networks had already realized some new client opportunities during the first day of the show, although he was not optimistic at the outset. In contacting potential clients to meet at the show, he had heard that many were not attending. Among Eagle Eye Networks’ news at the show is full integration of body-cams into their cloud-based video management system. “It’s the most unique thing happening from a video management perspective,” Francis said. Previously, if someone needed a video clip from a body cam, they had to use a separate software system. Five years from now, at least 80 percent of all VMS systems will be cloud-managed" Francis continues to be bullish on the subject of cloud adoption of video management and made a bold prediction: “Five years from now, at least 80 percent of all VMS systems will be cloud-managed.” Eagle Eye Networks is doing its part with “rocket growth” that is reflected in an increase of company employees from 27 to 165 or so. Economies of scale have enabled Eagle Eye Networks to lower subscription prices by up to 45 percent. Genetec's release self-service PIAM system Many of the “new” products at GSX 2019 are slight variations on what was introduced at ISC West last spring. An exception is Genetec’s introduction of ClearID, a self-service physical identity and access management (PIAM) system that enforces security policies while improving the flow of people within the organization. The new system is integrated with the Genetec's Security Center Synergis access control system. PIAM systems have historically been customizable, complex to install and costly, which is why a lot of companies have not used a system. Genetec’s differentiator is that it is an off-the-shelf, out-of-the-box solution for a broader base of customers. “We scanned the market and found a lack of off-the-shelf identity management systems,” said Derek Arcuri, Product Marketing Manager, Genetec. “Targeting the mid-market, we are providing an accessible, ready-to-go cloud-based system that is ‘baked’ for the average company but can be integrated and expanded to include other systems.” The trend toward system sales at the show is continuing ClearID will simplify operation for the security department, which was previously tasked with a lot of administrative work in response to various departments. ClearID “pushes down” the authority to use the system to stakeholders (such as IT and/or facilities directors) and provides a system they can use themselves without involving security. “It empowers stakeholders and employees to work directly through the system rather than going through security,” says Arcuri. “It gives employees access based on stakeholder policies and improves the flow of people through an organization. The security director is relieved of administrative work and can work on ‘real’ security.” I saw some other things today, too, which I will share in a future GSX article... And more about the show tomorrow.
A multi-diversified international conglomerate with a history that spans over four decades covering multiple businesses and activities. It has out rightly developed the first outlet concept mall in the Middle East. The mall is a home for over 1,200 of the world’s premium and top brands. The mall is the mark of true and ultimate value retail destination. This two story mall houses 240 stores and services. This particular mall includes multiple stores that required a religious control on the occupancy rate of a store at various times of a year, in order to improve their service management by deploying staff, accordingly. Managing and avoiding overcrowding was one of their major concerns, wherein, they aimed to monitor and ensure customer convenience in peak hours. Occupancy control feature The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall After a comprehensive discussion with their team, Matrix SATATYA SAMAS was proposed. Being the first Outlet concept mall, Matrix SATATYA SAMAS Crowd Management was an answer to all their questions. The People Counting feature helped them to procure a detailed analysis of people entering and leaving the mall. Specifically, to identify and address the peak hours which helped them in ensuring customer convenience. Particularly, with the help of the graphical reports based on the statistics, they were able to recruit people beforehand to manage the crowd. A thorough analysis of the reports helped them map and formulate seasonal marketing campaigns and discounts based on the statistics to reap surplus profits. By deploying the occupancy control feature, they could easily analyze the most crowded areas in the mall. Furthermore, they could coin which advertisements or discounts attracted customers. Results Detailed Reports and Their Analysis Improved Crowd Management Better Customer Experience
Burglaries from outdoor ‘smash and grab’ have been costing retailers millions of dollars of loss. In order to detect if someone is trying to penetrate retail store buildings, retailers need to deploy a detection system that triggers activity and activate cameras and authorities. Redscan RLS02020S detectors Utilizing the OPTEX Redscan RLS02020S vertical mode detection with Genetec RSA allowed the national retail company to achieve just this. OPTEX installed first 12 stores for a total of 105 RLS-2020S detectors for the initial project. Redscan covered the sides of the buildings as well as key areas of the roofs where needed. It was integrated into the Genetec RSA plugin that unifies OPTEX Redscan detectors with cameras creating full control of video recording and security events. Enhancing retail security Next opportunities are for installing RLS-2020S at 100’s of stores across the United States in 2020-2021. Due to the success of Redscan, the national systems integrator is now introducing the value of this application for other large retail end users.
Some time ago Occupi by Ocucon didn’t exist. In that time, the retail technology company has worked tirelessly to enable retailers to comply with social distancing guidelines, whilst keeping their productivity high, and shoppers’ queuing times as low as possible. Occupi by Ocucon uses technology embedded in door mounted video cameras to coordinate and control the flow of shoppers both in and out of retail stores. Aldi launched Occupi ‘traffic light’ After securing business from nearly 1,500 stores, Ocucon is surveying a market opportunity in the UK of billions. And the US, which is worth an estimated £5 billion, looks set to follow. Earlier Aldi launched the new Occupi ‘traffic light’ system in stores across the UK and Ireland in the supermarket chain’s latest measure to keep customers and their staff as safe as possible during the ongoing pandemic. Already another 150 retail multiples have contacted Ocucon in a desperate rush to place orders as crowds head to their newly re-opened stores. Authorizing entry to shops Far more than a people counting system, the technology is capable of marshaling shoppers into groups as it authorizes and allows entry into the store, ensuring social distancing can be followed inside. This means opening stores can accelerate the entry of shoppers in the morning before moving onto a one person out one person in strategy. The automatic shop doors will only open when the signage permits entry and the number of customers allowed in the store at any one time will be calculated based on the shop’s size and social distancing requirements – allowing people to remain two meters apart at all times. More than just people counting The system can also control the number of shoppers in a store at any one time and its deep learning algorithm is constantly analyzing so it knows how many people are in store at any given time which it compares with entry and departure numbers. This results in unparalleled accuracy – something that can’t be achieved by basic in-out people counting products. Occupi by Ocucon is working with ASSA ABLOY, the UK’s supplier of physical door controls (locks, door entry and closure systems) to the retail sector, and Videcon, the UK’s manufacturer of specialist CCTV camera systems and related technologies. Solution for retail industry Gary Trotter, Ocucon’s Founder and CEO said, “We pioneered the development of Occupi by Ocucon by working together with Aldi and ASSA ABLOY. I can’t think of a time when two entirely separate, but world organizations, would throw their collective weight behind the development of a concept like this in such a short time.” He continued, “We are in the midst of an ongoing pandemic and there was an incredible spirit of collaboration and innovation in the way everyone came together. We were lucky to have a client in Aldi who asked us for help and lucky to have the technological expertise and partners to help us deliver what I believe is a truly ground breaking solution for retailers.”
ADT announced that, via ADT Commercial, its commercial channel, it is joining forces with Dollar Tree, Inc., to help provide protection to its retail locations nationwide. ADT Commercial, a provider of commercial security, fire, life safety and risk consulting services in the U.S., will provide comprehensive and innovative security solutions and monitoring services at the majority of Dollar Tree and Family Dollar locations across the U.S. “In these rapidly evolving times, we’re thrilled to be partnering with Dollar Tree for what marks the largest contract to-date for ADT Commercial,” said Jim DeVries, President and CEO of ADT. “Dollar Tree has shown itself to be a true provider by seeking out enterprise-level security solutions on the market.” Commercial security for customer and employee safety ADT Commercial will service Dollar Tree and Family Dollar locations across the U.S. The agreement includes equipment and service enhancements, and 24x7 remote support from ADT. “Our goal is to provide custom, innovative, integrated solutions to meet Dollar Tree’s unique needs. With this partnership, we’re helping to shape the future of retail security and look forward to working with Dollar Tree to make that future a reality,” said Dan Bresingham, Executive Vice President, Commercial, of ADT. “It is very important for us to ensure our customers and associates feel safe and secure while in our stores,” said Bob Oberosler, Sr. Vice President of Asset Protection, at Dollar Tree, Inc. “We continue to enhance our in-store technologies, and are fully committed to customer and employee safety.”
Synectics has secured a competitive public space contract to provide integrated surveillance solutions for a number of prestigious sites across London, the UK's capital. Comprising government properties, heritage sites, and high-profile public event venues, the contract builds on Synectics' reputation as the surveillance solution of choice for London's public space protection. The successful award can also be attributed to the company's ability to deliver tailored, open-architecture solutions incorporating integration to third-party systems such as access control and intruder detection. Control software platform Synectics, which supports more than 70% of London's boroughs, as well as major retail stores and stadiums across the city, will upgrade all sites to its Synergy 3 command and control software platform. Each of these sites falls under our specialism in public space" While the specific locations cannot be named, the sites include listed buildings, high-security 'closed-to-public' assets, and venues with high levels of public footfall. Martin Bonfield, UK Sales Manager, at Synectics commented: "Each of these sites falls under our specializm in public space, but individually they each have unique requirements. That plays to our strengths in terms of the flexible technologies we offer and the broader sector experience we hold, from gaming and critical national infrastructure to city surveillance, retail, and public transport.” Superior incident management "These credentials illustrate our capability at developing and deploying surveillance solutions for projects that must balance high levels of public access with stringent security conventions and superior incident management. Our professional services team is also highly skilled at migrating systems under live operating conditions, which was a specification of the comprehensive brief." "One of the locations included in this tender process was an existing Synectics site operating a legacy Synergy product. The trust in our Synergy solution by the customer meant that satisfaction with the system reliability and user experience was high." Multi-Site monitoring The Synergy 3 solution deployed at each site will enable the control room teams to monitor existing cameras The Synergy 3 solution deployed at each site will enable the control room teams to monitor existing cameras — totaling around 500 across the sites — alongside integrated third-party systems such as access control and intruder detection. Linking all locations for eventual multi-site monitoring was a crucial component of the project brief, ensuring the sites continue to support future needs and incorporate the latest camera technology and system features as required. Martin explained: "Synergy 3's power and scalability in terms of integrations and future system consolidation presented a powerful proposition to our customers, combined with our wider London portfolio of projects, partnerships, and supporting closer collaboration with the Metropolitan Police."
A global hyper- and supermarket giant has transformed an ailing legacy CCTV system and enhanced storage capacity across its Middle East operations with a high performance surveillance and business intelligence solution. Carrefour Jordan operator Majid Al Futtaim turned to specialist systems integrator Ametrad Technology Services to upgrade its video technology as it prepares for growth. Increasing operational efficiency The Dubai-based retail pioneer, which first introduced Carrefour to the Middle East in 1995 and now operates 70 outlets across the region, has ambitious expansion plans and is looking to open new express stores and hypermarkets. Ametrad are deploying video technology built around IDIS Solution Suite (ISS) video management software (VMS) for the Majid Al Futtaim security team, whose priority is to prevent losses, improve safety and security, enhance the customer experience and greatly increase operational efficiency across its existing eight express stores and hypermarket. Failover providing protection The legacy CCTV system was proving costly to maintain and time-intensive to operate ISS VMS is modular and scaleable, giving Carrefour a cost-effective centralized monitoring environment with multi-layered failover providing protection against network instability and power outages. The legacy CCTV system was proving costly to maintain and time-intensive to operate, while low bandwidth at some stores was limiting performance. These problems were being compounded by new requirements to move from 30 to 90 days storage. Ametrad managing director Ahmad Shanawani says: “We have not experienced a single hard disk drive failure, a request for an NVR reset, or any gaps in footage due to a power outage. This is tangible evidence of IDIS’ quality, resilience and failover technology.” Ensuring pin-Sharp image capture All the hardware is backed by a cost-free warranty and the ability to easily add new stores as they come online – vital as Carrefour serves over 200,000 customers every day across the region and is continuing to expand – ensuring low total cost of ownership. Using a phased upgrade approach 32 2MP domes and bullets already provide coverage at the hypermarket in Irbid City Center, with a further 64 legacy cameras earmarked for upgrade, while an average of 28 cameras deliver situational awareness across each express store. The IDIS cameras ensure pin-sharp image capture in varying light conditions, including in darkness up to 30 meters, and cope with varying light and shade thanks to true wide dynamic range. 32-channel NVRs and a user-friendly interface for authorized retail staff at each supermarket provide 370Mbps throughput and up to 960ips UHD real-time recording. High performance live monitoring These technologies also allowed Carrefour to double the camera count at each store This ensures high performance live monitoring and forensic video retrieval, while native RAID 1 provides an important additional layer of redundancy. Ametrad engineers connected each device in minutes thanks to true plug-and-play IDIS DirectIP® technology, and IDIS For Every Network (FEN) technology allowed one-click configuration linking each store to the control center. The hierarchical connection structure between IDIS DirectIP devices also guaranteed the most efficient method of cabling into the compact control room. Limited bandwidth was solved with IDIS Intelligent Codec, which typically reduces storage and bandwidth requirements by up to 75% compared to H.264, while dynamic multi-stream control has alleviated latency. These technologies also allowed Carrefour to double the camera count at each store to provide comprehensive coverage without the need to upgrade networks. Intelligent reporting capabilities Ametrad is also deploying IDIS VA in the Box analytics, to provide each store with heatmapping, people counting, queue management and intelligent reporting capabilities – thus helping improve sales and marketing performance and providing store managers with valuable business and customer behavioral insight. ISS control panels provide live monitoring, playback, event search, system health reports, and navigation via store layouts, allowing control room staff to troubleshoot and manage 100s of video streams and devices across multiple stores. These intuitive functions have reduced the time needed to find and export video clips from hours to minutes. Carrefour has contracted Ametrad to provide maintenance services and is working with the Ametrad team with a view to adopting new IDIS technologies such as IDIS Deep Learning Analytics.
Round table discussion
Artificial intelligence is on the verge of changing the face of multiple industries – from healthcare to entertainment to finance, from data security to manufacturing to the cars we drive (or that will drive themselves!) In the physical security market, AI has garnered a lot of attention as a buzzword and as a harbinger of things to come. We asked this week's Expert Panel Roundtable: What security markets are most likely to embrace artificial intelligence (AI)?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?
Technology advancements often come with new terms and definitions. The language of our marketplace evolves to include new words that describe innovations in the industry. In the skilled hands of marketers, terms intended to be descriptive can also take a new element of ‘buzz,’ often presaging exciting developments that will drive the future. We asked this week’s Expert Panel Roundtable: What new buzzword have you heard, and what does it mean for the industry?
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