Senstar, global provider of video management solutions and perimeter intrusion detection systems, has published a case study detailing how its Senstar Symphony video management system (VMS) and video analytics are helping Ferretería Ochoa secure spaces and gather business intelligence.
Senstar Symphony vMS
Ferretería Ochoa is a hardware and home improvement retail chain that has been operating in the Dominican Republic for over 45 years. Symphony was first installed at one of its retail stores in 2013 and is now being used at six locations, including a storage facility and a manufacturing facility. Ferretería Ochoa also uses several of Senstar’s video analytics to better understand customer and employee behavior. One of the main benefits Symphony has provided Ferretería Ochoa is increased inventory control
One of the main benefits Symphony has provided Ferretería Ochoa is increased inventory control. This not only refers to shoplifting by customers, but also to errors – accidental or intentional – made during shipping and receiving. Employees are aware they are being monitored at all times and understand the system’s ability to capture incidents and provide proof.
Central video monitoring
“It dissuades deceitful and malicious situations such as shipping more items than ordered or a more expensive item,” said Mr. Gomez. “The deterrence factor Symphony provides is probably the most important result we have achieved.”
Symphony has also enabled Ferretería Ochoa to utilize security personnel more efficiently and has reduced costs by having video from all sites managed from one central location.
“Senstar Symphony and analytics are ideal for retailers looking to deter theft, protect staff and customers and improve the overall customer experience,” said Senstar’s Director, North America Business Development Anthony Hackett. “We are happy to be helping Ferretería Ochoa achieve such results.”