Genetec Inc. has introduced enhanced investigation tools within its Security Center SaaS, offering organizations a streamlined process to resolve security incidents more efficiently.
These upgrades aim to accelerate response times and facilitate quicker returns to routine operations, even when dealing with complex investigations that involve numerous sites, systems, and camera vendors.
Challenges of Cross-Vendor Investigations
Security incidents often occur across diverse locations and rely on data from numerous cameras and devices, often spanning different vendors.
Investigators typically start with incomplete information. The traditional, closed-system approach of using separate tools for different vendors complicates the ability to efficiently traverse these varied systems as investigations expand.
Intelligent Search Enhancements
Genetec now offers an investigation framework that allows teams to operate seamlessly
Enhancing previous intelligent search capabilities, Genetec now offers an investigation framework that allows teams to operate seamlessly in multifaceted environments. By linking evidence, decisions, and contextual information from the initial report to case closure, duplicating efforts is minimized as the investigation proceeds.
Anne Cécile Millot Tournier, Product Group Director of Intelligent Automation at Genetec Inc., highlights, "Unlike tools built for closed, single vendor systems, the new investigation capabilities in Security Center SaaS are designed for enterprise environments, enabling teams to work across thousands of cameras, multiple sites, and mixed ecosystems without switching systems or launching separate searches as new leads emerge."
Advanced Search and Analysis Features
The investigation process typically starts with minimal details, such as an approximate time or a partial description of a suspect, like a brand logo.
By leveraging enhanced AI-driven natural language search, investigators can transform these basic descriptions into actionable searches across multiple video feeds, which they can then refine using context like location and event sequences.
Efficient Time Management
Investigators can validate findings using a timeline preview to quickly scan and pinpoint key moments
Investigators can validate findings using a timeline preview to quickly scan and pinpoint key moments, refining the pool of relevant footage without reviewing extensive recordings.
This tool allows for following movements across scenes, analyzing trajectories, and understanding event sequences in real time. As investigations unfold, evidence is organized into cases, creating a comprehensive overview with video clips, snapshots, and context-rich tags.
Integrated Investigation Tools
The integration of AI-assistance brings together capabilities like natural language search, similarity detection, contextual analysis, and trajectory visualization, offering a cohesive investigative process.
These tools enable security professionals to transition from monitoring to active investigation, efficiently managing and sharing evidence and findings with stakeholders through a singular interface.
Scheduled Rollout of Features
Starting February 2026, these investigation tools will become available for Security Center SaaS users, with additional features being introduced progressively.
This initiative is set to drastically reduce the time required for investigations from hours to mere minutes, while ensuring transparency and control over investigative processes.
Genetec Inc., the global pioneer in enterprise physical security software, announces new investigation capabilities in Genetec Security Center SaaS that help organizations resolve incidents faster and return to daily operations more quickly, even when investigations span multiple sites, systems, and camera vendors.
Security incidents often span across facilities, campuses, and geographies. They rely on footage and data from dozens or even thousands of cameras and devices from different vendors. Meanwhile, investigators typically begin with only limited or incomplete information. Closed systems built for single-vendor environments, combined with the disconnected nature of traditional investigation tools, make it difficult for teams to move quickly as investigations expand across sites, systems, and camera brands.
Intelligent search capabilities
Building on the intelligent search capabilities introduced last year, Genetec is delivering an investigation experience that enables teams to work more efficiently in complex environments. By keeping evidence, decisions, and contextual information connected from the first incident report through to case closure, investigators avoid restarting searches or duplicating work as investigations evolve.
“When an incident occurs, security teams must act fast and follow the investigation wherever it leads, even with limited initial details,” said Anne Cécile Millot Tournier, Product Group Director, Intelligent Automation, Genetec Inc. “Unlike tools built for closed, single vendor systems, the new investigation capabilities in Security Center SaaS are built for enterprise environments, enabling teams to work across thousands of cameras, multiple sites, and mixed ecosystems without switching systems or launching separate searches as new leads emerge.”
Brief incident report
Investigations in Security Center SaaS are designed around how operators and investigators actually work. An investigation may begin with a brief incident report and limited details, such as an approximate time or the partial description of a perpetrator’s clothing, like a brand logo.
Using enhanced natural language search powered by AI, investigators can turn everyday descriptions into actionable searches across video feeds from multiple sites and camera brands, then narrow results using contextual cues such as location, nearby activity, and what happened before and after an event.
Narrow time ranges
As relevant footage is identified, investigators can validate and refine findings using a timeline preview. This allows them to quickly scan video, confirm key moments, and narrow time ranges without loading or reviewing full recordings. From there, investigators can follow people, vehicles, and objects across scenes, visualise movement using trajectory analysis, and understand how events unfolded over time, without reviewing hours of video.
As an investigation progresses, evidence can be consolidated into a case, allowing investigators to build a complete picture of the incident. Video clips, snapshots, and related material can be automatically organized chronologically, enriched with contextual information and tags, and presented as a coherent storyboard that shows how events connect.
As part of the evolving investigation experience in Security Center SaaS, AI-assisted capabilities, including automated summaries of video clips, help investigators quickly document what was captured, making it easier to finalize findings, share outcomes with stakeholders, and close cases efficiently, assisted capabilities, including automated summaries of video clips, help investigators quickly document what was captured making it easier to finalize findings, share outcomes with stakeholders, and close cases efficiently.
Reducing investigation time
The new investigation capabilities bring together tools such as natural language search, similarity detection, entry and exit detection, contextual analysis, visual trajectory search, and case and evidence management into a unified investigative experience.
Security professionals can move seamlessly from live monitoring into an active investigation, collect and review evidence, and securely share reliable findings with internal and external stakeholders, all from a single interface.
Beginning in February 2026, the new investigation capabilities will be introduced to Security Center SaaS users, with additional functionality rolling out on an ongoing basis. These will help organizations reduce investigation time from hours to minutes and return to daily operations more quickly once incidents are resolved, all while maintaining transparency and operator control over how conclusions are reached.
