Biometric Security

Matrix Comsec, a technology company delivering enterprise-grade solutions in security and telecommunications, has been recognized among Gujarat's Top 50 SMEs and named a winner in the Best Manufacturing SMEs category at the inaugural Top 50 SME Awards - Gujarat, an initiative of Axis Bank and India SME Forum. For Matrix, the recognition is not the culmination of a single initiative. It acknowledges an operating philosophy built over time: create original technology, retain ownership across the product journey and turn engineering intent into dependable products through disciplined manufacturing. Purpose-built solutions At the centre of this approach is an integrated product-development ecosystem. Hardware, software, firmware, mechanical engineering, certification and manufacturing operate as connected capabilities. This alignment gives Matrix control over how an idea is designed, validated, produced and supported, while helping it address real customer requirements with purpose-built solutions. Matrix builds quality into every stage—from selecting materials and manufacturing products to testing, delivery and product performance. Clear processes, regular reviews and smart automation help teams identify issues early, maintain consistency and work more efficiently. This enables Matrix to grow without compromising speed, reliability or quality. The same approach continues beyond the factory. Matrix brings together its research, manufacturing, sales and business partners to understand customer needs, deliver projects smoothly and support long-term success. This connected way of working creates lasting value for customers, partners and the industry as a whole. Multi-stage evaluation “At Matrix, world-class products are built through original engineering, disciplined manufacturing, measurable quality and shared accountability. Our strength comes from the systems we have established, the principles we consistently follow and the people who bring them to life every day. Being recognized among Gujarat’s Top 50 SMEs is a valued acknowledgement of this collective effort and an important milestone in our continuing journey to innovate, improve and set higher standards,” said Ganesh Jivani, CEO & MD, Matrix Comsec. Matrix earned its place among Gujarat’s Top 50 SMEs through a rigorous, multi-stage evaluation conducted by an independent jury of distinguished business leaders and industry experts. This recognition marks another significant milestone in Matrix’s journey of creating globally relevant technology from India—driven by original thinking, consistent execution and an enduring commitment to Expect More.

inforcer, a provider of Microsoft 365 multi-tenant management software for Managed Service Providers (MSPs), has announces the general availability of its Threat Detection and Response solution, inforcer TDR. Built specifically for MSPs, inforcer TDR goes beyond traditional identity detection to reduce noise, rapidly identify threats, automate breach containment, and continually strengthen protection across every Microsoft 365 tenant. Providing consistent feedback Chief Product Officer at inforcer, Matthé Smit, stated: “We opened TDR to more than 700 MSPs, where it was tested against real tenants and real attacks before it was fully ready to be released.” “Following this, users provided consistent feedback in three areas: First, TDR is surfacing threats in customer estates that partners did not know were there, which is sobering to hear and exactly why we built it. Second, it is quiet, so it earns a technician's attention instead of draining it. And third, the reporting matters as much as the detection, because it enables our partners to show their customers what happened, in what order, and what was done about it.” Uncover active compromises “We’re pleased that this feedback confirms that inforcer TDR meets the needs of our customers and further reinforces our reputation in the industry.” Having announced early access to inforcer TDR in June 2026, 500,000 users were onboarded in the first four weeks alone. To date, inforcer TDR has processed 20 billion logs – the equivalent of 3,000 years’ worth of logs. inforcer TDR has unparalleled depth of Microsoft telemetry. Detecting from across Entra ID, Exchange, SharePoint, Teams, Defender and Purview, it enables MSPs to understand the full context of an attack beyond identity alone. It can also analyze up to six months of historical Microsoft 365 logs to provide further context and uncover active compromises that may have gone unnoticed. inforcer TDR compiles this complex data into a clear dashboard that allows MSPs to see active incidents, trends, and preventions for every customer from one screen. Users can export jargon-free, customer-ready reports that clearly show every threat detected, every action taken, and the value of MSPs’ security services. Excessive alert volumes Ruben Ven, Modern Workplace Consultant at Yellow Arrow stated: “The timeline is chronological and the contain, remediate, and advise options are really clear. I also loved the export report function – it looks great visually. For a lot of MSPs, this would be a perfect product.” Often, the challenge for security teams is not a lack of data, but identifying the genuine threats hidden within it. Omdia research found that 57% of organizations cite alert fatigue as a major challenge, with excessive alert volumes increasing the risk that legitimate threats are missed. Disabling compromised accounts TDR is already helping alleviate this burden. In just six weeks, the platform has detected thousands of real threats within minutes and reduced average containment time to less than 60 seconds. Human analysts operating within a Security Operations Centre (SOC) simply can’t respond quickly enough or consistently around the clock, making it difficult to protect against AI-powered attacks that move through an environment in minutes. inforcer TDR does things differently than traditional Identity Threat Detection and Response solutions, using AI to fight AI. inforcer TDR has a behavioral engine that individually profiles every user, Entra application, tenant, and MSP, analyzing every signal, spotting patterns, and anomalies, and intelligently reducing noise.  inforcer TDR can then act against threats immediately: automatically revoking active sessions, locking or disabling compromised accounts, and containing the breach in as little as just a few seconds. Providing additional threat verification Feedback from customers has included the following: Chad Williams, Senior Systems Engineer at Stability Networks stated that he was seeing threat responses ‘within minutes’ compared to 30 minutes with his current solution. Tom Lovell, CTO at Infinity Group stated: “It is plugging a real gap between unmonitored alerts and our expensive 24/7 service. The value-add of after-hours isolation and containment without a full 24/7 service fee is huge.” The platform is not just using AI. It is also backed by oversight from a human SOC team that can advise on threats and provide additional threat verification where necessary, to reduce false positives, and streamline the alerting system.

Commvault, a pioneer in unified resilience at enterprise scale, announced a new integration with CrowdStrike that makes Commvault cyber recovery actions available as native steps within Charlotte Agentic SOAR workflows. The integration enables joint customers to automate Commvault recovery actions as part of security workflows, helping accelerate response and forensic investigations while reducing manual coordination between security and recovery teams. AI-driven automation is helping organizations detect, investigate, and respond to threats at machine speed, yet fragmented tools and workflows can slow security teams at critical moments. The new purpose-built connector enables security teams to incorporate Commvault cyber recovery actions directly into workflows orchestrated by Charlotte Agentic SOAR and rapidly accelerate investigation, response, and recovery. Without disrupting production systems Key capabilities include: Restrict access in Commvault to help prevent unauthorized changes during an active incident. Preserve clean recovery options by automatically suspending Commvault backup data ageing policies to retain viable recovery points during active incidents. Accelerate forensic investigations by restoring potentially compromised assets into Commvault Cleanroom, enabling investigators to begin analysis without disrupting production systems. Automated security workflows “Security and recovery teams need to move quickly and in coordination during an incident,” said Vidya Shankaran, Field CTO, Commvault. “Our integration with CrowdStrike Charlotte Agentic SOAR makes Commvault cyber recovery actions available directly within security workflows, helping joint customers reduce manual handoffs and accelerate investigation and response. This strengthens cyber resilience and simplifies how security and recovery teams work together seamlessly.” Today’s news is the latest in a series of integrations with CrowdStrike: Falcon Insight XDR brought CrowdStrike threat intelligence into Commvault Cloud; Falcon Next-Gen SIEM extended visibility; and the new Charlotte Agentic SOAR integration enables Commvault cyber recovery actions to be incorporated directly into automated security workflows. The integration between Commvault and Charlotte Agentic SOAR is generally available for joint Commvault and CrowdStrike customers. The integration is also available through the CrowdStrike Marketplace.

Technology enabled care is gaining popularity among most local authorities across the country. However, a few years ago, Westminster City Council showed that it is ahead of the innovation curve by digitalising Carer access to clients’ homes for both security and transparency purposes. In fact, Westminster was the first local authority to use this technology, and it pioneered the approaches and methods required for running such a system smoothly at all stages of the process. This simple modification in care provision, trialled for over two years at hundreds of client homes across Westminster, made a significant difference and resulted in a three-year partnership extension between Westminster City Council and Keynetics, a supplier of digital key safe solutions. Mechanical key safes One may wonder why access, a seemingly minor element in the grand scheme of care provision, is so important. The answer involves multiple variables concerning service delivery and clients’ safety. First of all, an appointment cannot take place unless a carer has access to the client’s house, which is often accomplished by using a key safe at the point of entry. However, both access method and physical security of a key safe must provide protection against unauthorized entry into vulnerable individual’s home, which is impossible to achieve with mechanical key safes. Remote access management The use of mechanical key safe codes, which are often written on a piece of paper next to client’s address, can lead to a compromising situation. Codes can be lost, illegally shared or misplaced, and changing mechanical key safe codes requires a visit to the premises. Meanwhile, there is no way of knowing who and when a code was used to enter a client’s home. The lack of physical security of over-the-counter key safes that lack security certification and can be easily compromised is also a major concern when considering the duty of care the vulnerable in our society need. This is when SentriKey Care, a digital key safe solution by Keynetics, proved its value. SentriKey Care consists of three components: a certified (LPS 1175 and Police Approved Specification) Bluetooth key safe; a platform for remote access management, as well as client and user administration; and an app that grants assigned users access to allocated clients’ keys. It eliminates the risk of unauthorized access since every visit, its date, duration and visitor’s name are logged and available for auditing on the system. Preventing security breaches All access is granted and withdrawn remotely in a matter of a few clicks. Furthermore, care agencies are registered on the SentriKey Care platform and manage their staff access. The digital approach eliminates the need for codes, offers complete access transparency and even serves as a proof of visits. When one-time access is required, for example by a Hospital Transport Team or emergency services, a one-day code can be issued. For security reasons, the code is still named and reasoned on the platform and expires at midnight to prevent security breaches. Key management solutions In addition, a visit confirmation feature, which sends an automated free text or email notification to select individuals every time a visit takes place, is particularly welcomed by clients’ families, who are now informed that care is provided. However, there are other, not so obvious advantages of deploying a digital system like SentriKey Care. Stuart Wheeler, Managing Director at Keynetics, confirms, “In addition to the well-known features of our key management solutions, sustainability is one of the most appealing benefits for organizations in both private and public sectors.” Significant new technology “In Westminster’s case, we remove our key safes on request and redeploy them at new locations, which is both cost-effective and environmentally friendly. It improves the visual appeal of the neighborhood by reducing key safe clutter, which is common at multiple occupancy sites with a large number of mechanical key safes that are no longer in use, abandoned as codes are no longer known to enable removal.” Jonathan Wills, Senior Delivery Manager at Westminster City Council, comments, “Our collaboration with Keynetics has enabled us to introduce a significant new technology to the Borough – the first of its kind to be used in a UK local authority – and to offer a cutting edge and best in class product and service to our residents. A successful pilot proved the efficacy and benefits of the products and cemented a very positive relationship with Keynetics – one which we are happy to see continue with a longer-term contract now in place.”

Iris ID, the pioneer in iris recognition technology, is showcasing its next-generation iris and face fusion solutions at Identity Week America, September 10-11. At Booth 417, attendees can see how Iris ID’s touchless identity solutions are engineered for today’s most demanding environments, from enterprise security to national identification programs. Additionally, NextgenID, an Iris ID partner and trusted provider of identity security and technology, will display their Identity Station Kiosk featuring the iBAR 600E. Multi-modal biometric collection “Our partnership with NextgenID marks an important milestone in advancing the mainstream adoption of biometrics for trust, identity, and security,” said Mohammed Murad, Chief Revenue Officer, Iris ID. “As governments and enterprises demand faster, more secure, and more convenient ways to verify identity, collaborations that unite best-in-class technologies are critical to ensuring ethical inclusion and safeguarding personal identifiable information (PII).” NextgenID’s kiosks—already deployed nationwide with federal agencies and enterprises—NextgenID Kioskdeliver supervised remote identity proofing (SRIP) at the highest Kantara-certified assurance level, support multi-modal biometric collection including fingerprint, face, and iris, and enable high-assurance credential issuance for PIV, CAC, FIDO, and more. Combined with their PresenceID Network and alignment to FedRAMP, NIST 800-63-4, and FIPS 201-3 standards, these capabilities perfectly complement Iris ID’s multi-modal fusion solutions, creating a trusted ecosystem that is transforming secure access, workforce management, and citizen identity systems across industries. High-throughput environments Highlighted in the Iris ID booth are the latest advances in multi-modal biometric technology, where iris and face recognition are combined in fully contactless solutions. These innovations are designed to deliver fast, frictionless throughput while ensuring accuracy and reliability, even in high-throughput environments. Iris ID will also showcase its broader suite of biometric solutions spanning enterprise access, healthcare, workforce management, public safety, and government ID programs. Built for scalability and interoperability, these systems empower organizations to modernise security and identity management while preserving efficiency and user experience. Live demonstrations will run throughout Identity Week America at the Iris ID Booth 417.

RecFaces, a global developer of enterprise-grade facial biometric software, will participate in FIRE & SECURITY INDIA EXPO 2026 (FSIE 2026), taking place September 3–5 at Jio World Convention Centre in Mumbai, India. Visitors will be able to meet the RecFaces team and explore three of the company’s flagship products — Id-Time, Id-Guard and Id-Gate — at the stand of its partner, Startologic Technologies (A9). At FSIE 2026, RecFaces will demonstrate how facial biometrics can address practical business and security tasks across large and complex enterprise environments. The company will focus on applications relevant to enterprises in construction, retail, education and smart offices, where organizations need reliable tools to manage workforce attendance, control access to facilities and strengthen the capabilities of existing video surveillance infrastructure. Video surveillance infrastructure Visitors to the stand will be able to explore three different applications of facial biometrics. Id-Time is designed for biometric workforce time and attendance management, helping organizations gain more accurate visibility into employee presence and working time. Id-Gate brings facial recognition into access control scenarios, while Id-Guard enhances video surveillance with facial biometric capabilities. Together, the three products demonstrate how RecFaces approaches facial recognition not as a standalone technology, but as a tool for addressing specific enterprise tasks within existing business and security infrastructure. The RecFaces team attending FSIE 2026 will include Tamara Morozova, CEO at RecFaces; Farida Baichora, Product Owner at RecFaces; and Oleg Kurochkin, the company’s strategic partner. During the exhibition, they will meet with enterprise representatives and industry professionals to discuss practical facial biometric use cases and explore how the technology can support their operational needs. Rapidly developing industries “India brings together rapidly developing industries and enterprises managing increasingly complex facilities and operations. For RecFaces, FSIE is valuable because it gives us the opportunity to speak directly with the people responsible for these environments and understand the business tasks behind their technology decisions,” said Tamara Morozova, CEO at RecFaces. “Our goal is not simply to demonstrate facial recognition, but to show how it can become a practical part of everyday enterprise processes — from managing access and security to gaining better visibility into workforce attendance. These live conversations also help us understand where the market is heading and ensure that our products continue to address real business needs.” For organizations in construction, facial biometrics can be relevant across environments ranging from infrastructure and residential projects to shopping malls and corporate facilities. Large retail businesses, meanwhile, often operate networks of stores with significant employee and visitor flows. Education and smart office environments bring their own requirements for access, security and workforce management. Lengthy development project “From a product perspective, the value of facial biometrics becomes clear when it is connected to a specific process,” said Farida Baichora, Product Owner at RecFaces. “With Id-Time, Id-Gate and Id-Guard, we address three distinct scenarios: workforce time and attendance management, access control and facial recognition within video surveillance. At FSIE, visitors can discuss with us which product fits their particular task, what role facial biometrics plays within the existing infrastructure, and how organizations can introduce the technology without turning biometric deployment into a lengthy development project.” FIRE & SECURITY INDIA EXPO brings together professionals and companies working across fire protection, life safety, security, building automation, loss prevention and risk management. For RecFaces, participation in the exhibition provides an opportunity to engage with India’s security community and enterprise decision-makers, demonstrate facial biometric software in practice, and exchange expertise on its application in modern business environments. RecFaces invites enterprises, security professionals, technology partners and industry representatives attending FIRE & SECURITY INDIA EXPO 2026 to visit Startologic Technologies’ Stand A9 on September 3–5 at Jio World Convention Centre in Mumbai to meet the RecFaces team and explore Id-Time, Id-Guard and Id-Gate in action.

The eagerness to adopt AI in physical security is increasing as teams want to implement technology solutions for faster, smarter operations. At the same time, the conversations surrounding AI have changed. The focus now includes not only efficiency gains but also concerns about accountability and trust. According to the Genetec 2026 State of Physical Security report, AI ranked alongside access control and video surveillance as a key priority. However, approximately 40% of the over 7,000 physical security leaders surveyed expressed concern about how AI systems use their data. The potential for malicious purposes followed close behind at 36%. You may recognize this tension in your own organization. There is an expectation that AI can help operations and an understanding that AI entails risks. Balancing the two includes careful deployment and policies. Higher stakes demand a higher standard AI can quickly spot the difference and elevate the event to the security team Most AI applications in physical security revolve around automation. Basic examples include triggering events, filtering and classifying alarms, and enabling faster searches across video and event data. These applications tackle the persistent security challenges of too much noise and too little context. AI takes on some of the lifting, cutting the false positives that overwhelm operators and adding context to the events that remain. For example, someone loitering near an entrance may not be a notable event. While someone loitering and trying door handles is a priority. AI can quickly spot the difference and elevate the event to the security team. From there, the human operator can confirm the issue and next steps. AI narrows the operator's focus rather than replacing their judgment. Higher standard of supervision While these uses improve operator efficiency, they need to be implemented responsibly. Irresponsible AI usage in physical security is more than a simple inconvenience. The outputs affect safety and security. AI applications within physical security demand a higher standard of supervision. This oversight is often referred to as “human in the loop,” but perhaps a better phrase is "expert in the loop." The person validating an output needs the knowledge to question it, contextualise it, and overrule it if needed. How to deploy responsible AI Deploying responsible AI starts by defining where AI can add value to your specific organization Deploying responsible AI starts by defining where AI can add value to your specific organization. AI works best as a tool with a defined job. What is the problem that needs to be solved? What challenges are holding back the team? Start by identifying the problems, then work backward to a solution. Otherwise, you may be implementing technology that doesn’t fully meet your needs. Next, define parameters around AI usage within your team. Document exactly what AI is permitted to do and not allowed to do within your operations. Information should include which use cases you've approved, what data the system can access, and how issues escalate. By defining these elements, your team has clear guidelines on when AI tools are part of your security procedures and for what purposes. Cross-functional monthly meetings Because AI can behave unpredictably, it’s good to prepare for when something does go wrong. Even a well-built model will eventually drift from its thresholds. This is where governance comes in. Governance is what keeps responsible AI holding up over time. It sets the review cycles that catch an issue before an incident does. Governance related to AI entails data privacy, liability, and regulation. Input from legal, compliance, cybersecurity, and IT teams is important. Getting these groups together starts with something as simple as cross-functional monthly meetings to review use cases and emerging challenges. Consider also working with other manufacturers, integrators, and end users across your ecosystem. In doing so, you create shared standards that make issues diagnosable. Responsible AI as a practice, not a project The goal is to protect individual rights and build trust without hampering technological advancement Responsible AI usage in security is not a box to check or a project to complete. It's an ongoing practice, especially as the compliance bar rises. As more AI security risks surface, governments are drafting legislation to regulate how organizations can develop and implement AI-enabled technology. The goal is to protect individual rights and build trust without hampering technological advancement. Identified risk category For example, the 2024 AI Act in the European Union (EU) sets obligations for various AI applications based on their identified risk category. These requirements include creating adequate risk assessments and mitigation practices, using high-quality training datasets to reduce bias, and sharing detailed documentation on models with governing authorities as needed. In the US, multiple states have implemented legislation on AI use, and national legislation has been discussed. Organizations can begin by implementing documented processes for guidelines and governance: Conduct risk assessments: Evaluate how automating a specific process may impact critical systems or safety protocols Identify non-critical applications: Start by implementing AI into processes that aren’t central to your most critical operations to curb major business disruptions Prioritise human-centred design: Ensure that AI applications always empower humans with the information they need to make the best decisions Design for explainability: Ensure AI decisions can be explained and traced, so the expert in the loop can question, verify, or overrule them when needed. Broaden data protection strategies: Apply cybersecurity measures and best practices to AI-enabled solutions, including regular audits and system updates Choose trusted vendors: Work with vendors who follow responsible AI principles, considering biases, data protection, and cybersecurity Core pillar of physical security The industry is slowly converging on shared standards for AI governance. This is good news for early adopters who wish to shape the industry rather than react to it. The potential applications of AI in security are exciting. But as this technology evolves, so do the risks. Strong governance builds trust, a core pillar of physical security. Responsible AI protects that trust and earns more of it. Start by defining your outcomes, building guardrails, and creating accountability structures to support your organization’s responsible use of AI technology.

The biggest return on investment from an AI-enabled camera might have nothing to do with security. Organizations are increasingly discovering that the same cameras installed to protect people and property can also improve safety, streamline operations, automate routine workflows, and generate valuable business intelligence. Security remains the primary mission, but it is increasingly only the first customer for the intelligence these systems produce. AI-enabled cameras are rapidly becoming distributed IoT sensors that continuously observe, interpret, and describe their surroundings. Instead of simply producing video, they generate rich metadata about people, vehicles, objects, movement, and activities. That information has value far beyond surveillance. As organizations look for better ways to improve efficiency, reduce costs, enhance safety, and automate routine operations, they are discovering that the same camera installed to monitor a doorway or parking lot may also become one of the most valuable operational sensors on the network. From video to metadata For years, higher resolution dominated the conversation around video technology For years, higher resolution dominated the conversation around video technology. More pixels promised better evidence and clearer images. While image quality remains important, AI has fundamentally changed where the real value lies. Modern edge AI processes video directly inside the camera, identifying people, vehicles, objects, behaviours, and countless other attributes as events unfold. Instead of transmitting every frame for centralized analysis, the device generates lightweight metadata that describes what it sees. That metadata can be searched, filtered, shared, and consumed by other applications without requiring operators to review hours of video footage. This fundamentally changes the role of the camera. Rather than acting as a passive recorder, it becomes an intelligent sensor that continuously feeds structured information into operational workflows. Once organizations begin thinking in terms of metadata instead of video, entirely new applications emerge. Movement of critical equipment The security department may have purchased the camera, but it is increasingly supporting decisions made by operations, facilities, safety, transportation, and executive leadership. In healthcare, cameras can do far more than document incidents. AI applications can detect when someone has fallen, help staff locate misplaced wheelchairs, count ambulances arriving at emergency departments, or monitor the movement of critical equipment throughout a facility. These capabilities improve patient care while reducing the time staff spend searching for resources. AI-enabled cameras As an IoT sensor, the camera has become a shared resource across multiple departments Logistics organizations are seeing similar benefits. AI-enabled cameras can monitor for compliance issues, automate gate operations using license plate recognition, validate vehicle movements, and track pallet or trailer activity throughout a distribution center. Security remains important, but the same infrastructure also improves throughput, reduces manual processes, and provides operational visibility across the facility. Barnet Council in the United Kingdom initially modernised its video infrastructure to improve safety and security. Today, the same cameras generate people and vehicle counts that support planning decisions for parks, transportation, libraries, festivals, and other public spaces. Rather than serving only security personnel, the system supplies operational data that helps city planners make better infrastructure and investment decisions. As an IoT sensor, the camera has become a shared resource across multiple departments. Metadata is only valuable when it drives action Collecting more information just because it’s possible is not the objective. Organizations are already overwhelmed with data. The real opportunity lies in intelligent automation. The greatest operational value comes when AI-generated metadata automatically triggers meaningful workflows rather than simply identifying people or vehicles. When a person enters a restricted area after hours, a PTZ camera can automatically focus on the activity while lighting activates to deter loitering. Security personnel receive alerts only if the individual remains in the area. License plate recognition AI handles repetitive operational tasks while people remain responsible for judgment and response When a worker collapses inside a manufacturing facility, safety personnel are immediately notified while responders receive precise location information. At a logistics gate, license plate recognition can validate vehicle credentials, update operational systems, and document the transaction automatically. In each example, AI handles repetitive operational tasks while people remain responsible for judgment and response. This transition from detection to intelligent automation may ultimately deliver greater value because it focuses on outcomes rather than observations. The business case is getting stronger Perhaps the most significant consequence of this evolution is organizational rather than technical. Historically, video projects were often justified solely through security budgets. Return on investment depended largely on reducing theft, improving investigations, or strengthening compliance. Today, the value proposition reaches far beyond the security department. Facilities managers use camera data to understand occupancy and space utilization, operations teams streamline workflows, safety officers monitor hazardous activities, transportation managers optimize vehicle movement, and executives gain measurable operational metrics that support planning and resource allocation. The same camera infrastructure can now deliver value to multiple departments, making investment decisions easier to justify while improving long-term utilization of existing assets. Open ecosystems will determine who benefits most Metadata creates the greatest value when it flows freely between systems As cameras become operational sensors, another requirement becomes increasingly important: openness. Metadata creates the greatest value when it flows freely between systems. An AI-enabled camera may generate valuable operational information, but that information becomes significantly more useful when it integrates with video management systems, access control, public safety platforms, business intelligence software, facility management applications, or other third-party operational systems. Organizations want the flexibility to add new AI applications as needs evolve without replacing existing hardware. Developers benefit from standardized platforms that allow applications to run consistently across different environments, while integrators need the freedom to build solutions that reflect each customer's unique operational requirements rather than forcing every deployment into the same proprietary framework. Open architectures make that possible. Looking beyond security AI is expanding the role of the camera far beyond traditional security. Organizations are increasingly treating AI-enabled cameras as operational infrastructure that improves safety, streamlines workflows, and supports better decision-making across the enterprise. Every day, AI-enabled cameras observe facilities, generate metadata, automate workflows, and provide actionable information that helps organizations make faster, better decisions. Security remains the foundation, but the same intelligence now supports business operations, public safety, healthcare, logistics, transportation, and smart city initiatives. Organizations that recognize this shift early will find that one of the richest sources of operational intelligence is already installed throughout their facilities. They simply need to start thinking beyond security.

Across many sectors, AI is transitioning from an experimental process to a trusted tool, but how will construction - and architectural ironmongery specifically - balance this technological opportunity with traditional practice? Artificial intelligence was once considered the trend of tomorrow, but it’s now here, and already it’s impacting the design, specification and management of the built environment. Following a period of refined development, the technology is emerging as a valuable tool for architectural professionals, with its growing role signifying far more than a passing industry trend. Passing industry trend According to the Royal Institute of British Architects’ (RIBA) Artificial Intelligence Report 2025, 59% of architectural practices now use AI on at least some projects, an increase from 41% in 2024. Furthermore, a global survey led by the Royal Institution of Chartered Surveyors in 2025 found that 56% of investors planned to increase AI investment, suggesting that the rate of adoption will continue to accelerate over the coming years. However, whilst innovation typically creates opportunity, there are challenges to address These findings represent a cultural shift, one where AI is firmly embedding itself into workflows and influencing the decision making process. However, whilst innovation typically creates opportunity, there are challenges to address. As more professionals equip themselves with an arsenal of AI-driven tools, are we in danger of becoming overly reliant on technology? Or are those reluctant to adapt likely to be left behind? Daniel May, Director at Consort Architectural Hardware, shares insight: Repetitive administration tasks “The development of the built environment has always relied on technical precision. Specifications naturally contain large volumes of product information and technical data, with professionals managing document-heavy tasks in the form of specification writing, door scheduling and BIM coordination in order to meet project requirements and compliance obligations. All of this data must be analyzed and processed accurately - often in line with demanding timescales - and it is here where AI can offer the greatest value.” “Where time was once consumed by repetitive administration tasks and information processing, professionals are now embracing AI as a means of working more efficiently. For architectural ironmongery specifically, where specification accuracy is critical, AI has the potential to support architects and specification professionals as they navigate the product selection process. As a tool, AI can streamline documentation by rapidly processing performance data and certification requirements, whilst also identifying inconsistencies and absent compliance information within schedules.” Complex project requirements “AI systems are helping professionals navigate increasingly complex project requirements quickly, accurately and consistently. As machine learning and autonomous models continue to advance, these tools may further reduce the administrative burden associated with architectural work models whilst improving accuracy and minimizing the risk of human error in the process. With that said, the effectiveness of AI software is very much reliant on the quality of the information it receives.” “With the sector so deeply tied to fire safety, accessibility, security and regulatory standards, the caution around adopting AI as common practice is of course justified. Historically, much of the construction industry has been measured in its adoption of new technology, partly due to the critical nature of compliance and the significant consequences of error. Though, AI feels somewhat different because of its pace and potential, and as such, organizations must be measured in their approach to it, ensuring that professional knowledge remains central to delivering safe, efficient and compliant building projects.” The human element As industry standards and the legislation surrounding the built environment continues to evolve, so too will the methods used to achieve high level design and compliance. Seemingly, AI looks set to have an increasingly prominent role, but it should be viewed as a collaborative partner capable of enhancing professional expertise as opposed to a system that can, or should, do it all. Daniel continues: “At this stage, AI alone simply can’t understand the nuances of individual projects and that has implications for both design and compliance. This is particularly relevant in the post-Grenfell regulatory landscape, where accountability, traceability and evidence-based decision-making have become fundamental to product specification and delivery.” Building greater trust “Although AI can assist with information processing, the technology is not ultimately responsible for the decisions being made. Accountability has rightly become a major focus point in construction, and as AI continues to disrupt practices, the industry must ensure that responsibility remains clearly defined. AI-driven errors could lead to serious penalties in relation to compliance, safety and project delivery, proving human expertise remains critical.” “Moving forward, greater transparency within AI systems will be key. If professionals are able to understand how or why AI recommendations have been generated, they can assess them with confidence, building greater trust in the technology.” Architectural design solutions “When it comes to architectural design, the emotional intelligence, contextual understanding and creative balance offered by a team of professionals far outweighs the speed that AI can offer. Already, AI is being used to support visualization and concept development for multi-layered projects in hospitality, healthcare and commercial environments to name a few, helping teams to explore ideas and communicate concepts at a quicker rate.” “However, can AI effectively develop architectural design solutions based on the bespoke requirements of a project, the operational needs of its users or even the general character of the building? Most would argue that it’s not conceivable, because AI lacks the lived experience and contextual understanding that comes from being present in the project itself.” Architectural ironmongery products “For architectural ironmongery products, professionals must regularly assess how products will function in real environments. Human intuition is impossible to replace and those informed design decisions, made by human professionals, will always be essential. Whilst some question whether AI could one day plan and deliver a project from concept to completion, perhaps the more important question should be whether future generations of professionals could lose the critical design and specification skills that are needed, should the industry become too dependent on AI.” “There is a growing sense of inevitability surrounding AI’s influence on architectural ironmongery and the wider built environment. As the industry continues to embrace this new wave of technological development, it is important to remember that innovation must complement the knowledge, judgement and accountability of the professionals who create safe and functional buildings, not replace it.”

Deploying artificial intelligence (AI) tools should be seen as a business initiative rather than a technology initiative, says Martin Soukup, CTO of Solink, a cloud-based video security and data intelligence platform. The approach makes a difference that plays out in practical terms. A technology initiative is tactical and solution-oriented, often solving an isolated problem within a single department's silo. In other words, it might solve just a security problem. In contrast, a business initiative is cross-disciplinary, driven by executive leadership to impact the entire organization in a measurable way. “Viewing AI tools as a business initiative ensures they adapt to multiple departmental needs and drive high-level strategic growth rather than just fixing a localised technical issue,” says Soukup. AI platform combines video and business systems Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform Demonstrating the value of embracing AI as a business initiative is Solink’s new video intelligence platform that combines video with business systems to detect threats and send real-time alerts. The capabilities are designed to help security teams operate smarter and more efficiently, supporting the next generation of lean, intelligence-driven security operations centers (SOCs). And benefits of the platform extend beyond security to include other parts of the business. “At the end of the day, video cameras only tell part of the story, much like looking at a 2D shape,” says Soukup. “They capture dimensions and colors, but only from a single perspective, even with powerful AI analysis providing traffic metrics, wait times, product interaction, and compliance logs. The addition of operational data, such as inventory, shipping, labor, and sales data, fills out that shape into 3D, adding critical context.” For example, while a camera simply shows three people standing in a line, and AI data flags that those individuals have been waiting for over five minutes, operational data lets you know also that a cashier has not checked into their shift yet. Combining these data streams gives businesses full situational awareness, turning passive observation into immediate, contextual intervention. AI agents handle repetitive tasks The Solink platform uses AI Agents, which are software that operates autonomously to handle manual, repetitive, or high-volume tasks based on specific instructions and tools. For Solink users, AI Agents unify their existing camera and data source investments into a single automated workflow. “AI Agents transform Solink from a security tool into an operational investment that benefits all departments,” says Soukup. “Modern operational leaders are turning to AI to scale productivity without increasing overhead.” Integrating business intelligence Operations checks compliance, loss prevention investigates theft, and security assesses threats Customers already use Solink to centralize video, integrate business intelligence, and trigger real-world responses like real-world alerts, two-way communication, or smart locks. AI Agents tie these pieces together, analyze the data and identify what matters most, and then take action either without human intervention or with humans in the loop. Businesses currently watch video manually across separate workflows. Operations checks compliance, loss prevention investigates theft, and security assesses threats. However, a human must always watch the footage to get results. Solink AI Agents automate this entire workflow. If an operational event can be seen on camera and matters to the business, a Solink Agent can be integrated to automatically review, assess, and trigger the next step in the workflow across hundreds or thousands of locations simultaneously. Calling all stakeholders to the discussion When discussing applications, stakeholders should include revenue and marketing officers, compliance officers, and line-of-business executives. Agents leverage existing infrastructure by adding an intelligent automation layer that drives efficiency and grows revenue across the entire organization without large capital investment. Solink AI Agents will not replace employees; they empower lean teams to maximize their existing resources. Job descriptions will shift toward human-in-the-loop workflows where humans and machines collaborate. The AI Agent handles the high volume, filtering out noise and processing data at scale. Human employees set up and guide the Agents, give feedback to improve performance over time, and step in to make final decisions, managing the nuanced situations that require critical thinking, empathy, and deep context. Passive data visualization In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome Given the convergence of physical and digital security, AI Agents, not dashboards, are the right unit of enterprise AI deployment. Dashboards typically aggregate data without evaluating the context or importance of the source. Data looks identical whether it comes from 10 sources or 100. In contrast, a Solink AI Agent is deployed with a clear mandate for a specific task, deliverable, or outcome. This approach shifts the focus from passive data visualization to active intent, creating a direct path of accountability and clear attribution for business results. With dashboards, everyone can see the problem, but nobody owns it. An agent with a mandate either did the job or it did not, and you can audit exactly what it saw and why it acted or did not. Overcoming obstacles to deploy AI agents The primary obstacles to integrating AI Agents into the physical security workflow are change management, building trust, and system interoperability. Physical security requires absolute reliability, which demands rigorous initial configuration to establish trust. Furthermore, Agents are only as effective as the data they can access. Overcoming these hurdles requires comprehensive team training, shifting organizational mindsets, and ensuring seamless integration with existing tools so the Agents have the full context needed to execute tasks accurately and integrate with human workflows seamlessly. Addressing common security challenges Several use cases are driving the deployment of AI Agents among Solink's customers Several use cases are driving the deployment of AI Agents among Solink's customers. Overnight guarding, loss prevention, and store readiness will be the first wave of use cases. These are proven, high-frequency scenarios in which Solink provides pre-built template Agents to address common security challenges out of the box. The second wave of use cases will include highly customisable occupancy tracking, health and safety, and food quality. Pre-built template Agents are coming for these next. In addition, custom, niche operational use cases can be tailored to a specific business environment. Just like hiring a specialized contractor, companies can deploy custom Agents to tackle unique operational challenges rapidly across all locations. Measuring the effectiveness of AI agents The effectiveness of AI Agents can be measured by multiple factors. Core Accuracy, and consistency and accuracy of detections and automated outputs. Business Outcomes delivered, such as reduced inventory loss, reduced fraud, and faster incident resolution. Financial Impact, measured through recovered budget, reduced operational overhead, and increased per-store conversion. There is a perception that AI Agents possess predictive or flawless capabilities, like stopping crime before it happens or operating perfectly in dark, chaotic environments. Not true, says Soukup. AI cannot understand ambiguous requests like "look for suspicious activity." Success requires explicit parameters, tools, and skills, defining what is acceptable, what is unauthorized, and how to handle the gray areas. Another misconception is that Agents need a fundamentally different security model than people. “I run security for this company as well as engineering, and I hold our own Agents to the same standard I would hold a third-party vendor,” says Soukup. “That means least privilege, full audit trails, anomaly detection, random audits, and no action they can't explain after the fact.”

Combining VIVOTEK’s branded video security business with March Networks paves the way for the combined brands to meet customers’ increasing appetite for integrated solutions rather than individual components. The merger brings VIVOTEK's branded video security business together under one operating structure with March Networks’ enterprise-grade video surveillance, AI analytics, and cloud-managed security solutions. Customers now have access to a broader, more integrated portfolio spanning enterprise video management, advanced cameras, edge artificial intelligence (AI), cloud services, recording platforms, and business intelligence, says Net Payne, Chief Sales & Marketing Officer at March Networks and VIVOTEK. Distinct product strategies Given the combined companies, product development, sales, marketing, and customer support can move in step rather than in parallel. March Networks and VIVOTEK were already both part of the Delta Electronics family, but they previously operated as separate businesses with distinct product strategies, teams, and routes to market. March Networks and VIVOTEK announced the merger of their branded video security businesses last spring following Delta Electronics' acquisition of remaining VIVOTEK shares. “Aligning our complementary capabilities lets us innovate faster, simplify engagement, and respond more quickly to a market moving toward AI, cloud and intelligent video,” says Payne. This merger reflects a broader shift across the physical security industry, adds Payne. “Customers no longer see video purely as a tool for reviewing incidents after the fact,” he says. “They expect it to help identify risks earlier, simplify investigations, improve operations, and support better decisions across the organization.” Cloud video management Meeting customer expectations requires more than bolting AI features onto existing systems Meeting customer expectations requires more than bolting AI features onto existing systems. Rather, it requires cameras, edge intelligence, recording, software, cloud services, and business data working together as one coordinated platform. “By bringing March Networks and VIVOTEK together, we combine deep expertise across the full video technology stack while preserving the relationships, sector knowledge and customer focus both companies have built over many years,” says Payne. “Our goal is to make intelligent video more integrated, scalable, and practical for customers and partners worldwide.” Both entities bring strengths to the combined companies. March Networks brings experience in enterprise software, cloud video management and large-scale deployments; while VIVOTEK brings strength in imaging, camera technology and edge intelligence. Together they seek to ensure more choice when designing systems, a clearer path for future expansion, and technologies that work together more effectively without compromising the reliability, cybersecurity, and support customers expect from both companies. Advantages for channel partners Channel partners gain a broader portfolio to address a wider range of customer requirements, combining components as each deployment demands. Channel partners also benefit from expanded geographic reach, deeper technical expertise, and greater investment in training and enablement. “Importantly, this is designed to be a seamless transition,” says Payne. “Partners keep working with the teams and relationships they already know, while gaining access to new capabilities and certification opportunities. Over time, that alignment should make it easier to design, deploy and support complete solutions.” Because they are established and respected brands, March Networks and VIVOTEK branding will continue to be used. Rebranding is not a goal, and neither identity is being replaced by the other. Coordinated decision-making “The immediate priority is organizational alignment by making it easier for customers and partners to benefit from the combined portfolio,” says Payne. Product branding will continue to reflect the relevant portfolio and market context. As product roadmaps become more closely coordinated, customers can expect greater interoperability and a more cohesive experience, says Payne. Any future branding changes will be managed carefully and communicated clearly. Combining the businesses reduces duplication and enables coordinated decision-making across product strategy, engineering, sales, marketing, operations, and customer support. “Instead of developing capabilities independently, teams can share their expertise, align roadmaps, and direct investment to where it has the greatest customer impact,” says Payne. Combining specialized knowledge globally The combined organization operates across six continents and more than 75 countries The combined organization includes more than 300 research and development (R&D) engineers across four Centres of Excellence in Canada, Taiwan, Italy and Poland, thus bringing together a substantial base of specialist knowledge. The unified network also sharpens the ability to prioritise global opportunities, respond to regional needs and bring innovations to market faster. The combined organization operates across six continents and more than 75 countries, supported by more than 1,100 certified channel partners. That footprint provides greater capacity to support multinational customers while staying responsive to local market needs. Looking ahead, future growth will increasingly come from helping customers turn video into useful, actionable intelligence. “The market is moving beyond conventional surveillance toward solutions combining AI, cloud services, edge processing, video management and operational data — and our new structure brings these together as one connected solution rather than several isolated technologies,” says Payne. Broader technical expertise There will also be closer collaboration among specialists in imaging, hardware, software, analytics, and cloud, which is important given how much customer infrastructure, regulatory, and deployment requirements vary. The companies can support cloud, hybrid, and on-premise environments, giving organizations a practical path toward more intelligent video. More choice comes from bringing together complementary technologies across product groups. Greater scale is achieved through a larger engineering organization, broader technical expertise and more capacity to invest in innovation. Challenges for the industry at large Looking to the future for the industry at large, the greatest challenge will be managing the rapid growth of AI Looking to the future for the industry at large, the greatest challenge will be managing the rapid growth of AI responsibly, securely and at scale, says Payne. Video systems will generate more data and automate more decisions, but organizations must be able to trust how that intelligence is created, protected, and applied, he adds. “Cybersecurity, privacy, data sovereignty, system interoperability and AI accuracy are more important than ever,” says Payne. Addressing these elements requires expertise across the entire technology stack: from camera and edge processing to recording, cloud infrastructure, video management and analytics. “Together, March Networks and VIVOTEK can coordinate development across all these layers, giving customers flexible architectures that balance innovation with security, transparency and operational control,” says Payne.

IQSIGHT seeks to bring visual intelligence to environments where clarity, reliability, and trust matter the most, says CEO Sabrina Stainburn. Formerly Bosch Video Systems, IQSIGHT is an intelligence-first video security company, combining more than 60 years of engineering expertise with real-time intelligence to help organizations see clearly, act confidently, and improve outcomes in environments when every second matters. While the brand is new, the technology, reliability, and trust behind it are familiar— the products still carry the Bosch name, and the engineering teams remain the same to ensure the continuation of the Bosch legacy. As a result, customers can expect the same standards they rely on today. Embracing emerging technologies IQSIGHT is embracing emerging technologies. “We are applying AI where it delivers value by helping systems understand what is happening and surface the events and patterns that matter most—so customers can detect risk earlier, make faster decisions, and operate with confidence,” says Stainburn. With intelligence at the edge, the cameras act as sensors to secure premises, make buildings safer, and monitor perimeters — without requiring a cloud connection. Edge-based AI also supports integration into existing systems to add visual intelligence without a rip-and-replace — such as adding cameras with visual gun detection outside of entrances or supplementing systems with the ability to detect clothing color and other attributes. IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities AI-enabled capabilities IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities designed to remove blind spots IQSIGHT combines the Bosch video portfolio with new AI-enabled capabilities designed to remove blind spots and support earlier, better-informed decisions. The portfolio continues to include intelligent cameras, such as the FLEXIDOME, AUTODOME, DINION, and MIC models, AI-enabled Intelligent Video Analytics Pro (IVA Pro) offerings, and recording and video management solutions, such as BVMS software. This year, the portfolio will also expand with technologies and solutions built on IQSIGHT’s new intelligence-first platform. Vertical markets that are core to the strategy include government, critical infrastructure, education, and smart cities, all industries closely connected with safety, continuity, and operational performance. In these environments, visual intelligence helps organizations address practical challenges — securing perimeters, enhancing safety, and improving traffic flow — so they can operate securely and efficiently. Visual intelligence helps organizations address practical challenges Operating securely and efficiently “Reliability is essential in these industries, and our cameras are engineered to Bosch quality standards and designed to perform in demanding conditions, including extreme weather, while delivering dependable video and accurate analytics where it matters most,” says Stainburn. “These strengths make our video solutions ideal for any industry where security must be uncompromised.”   IQSIGHT evolves from the sale of Bosch’s security and communications technology product business to European investment firm Triton on June 30, 2025. The product brands for video systems, access control, intrusion systems, and communications systems united under the roof of the new company Keenfinity Group. New organizational structure The Keenfinity Group now operates as a holding company consisting of four businesses In late 2025, Keenfinity Group introduced a new organizational structure designed to unlock the next chapter of growth and innovation. The Keenfinity Group now operates as a holding company consisting of four businesses, including the video systems business now called IQSIGHT. Bosch has a long history of partnerships and integrations, and partnerships will remain essential to how IQSIGHT delivers value and flexibility for customers. “We work closely with technology partners to ensure customers can use visual intelligence within the platforms and architectures that best fit their operations,” says Stainburn. Secure-by-design approach Deep integrations include VMS platforms, such as Genetec and Milestone, thus enabling real-time insights across on-premise and cloud environments. This approach gives customers choice — without compromising performance, security, or reliability, according to IQSIGHT. “Continually strengthening our existing partnerships is vital, and we regularly add capabilities to these integrations to deliver new features to enhance security and safety for customers,” says Stainburn. “Cybersecurity is not a feature for us — it’s a foundation,” Stainburn emphasises. “As video systems become more connected and intelligence moves closer to the edge, trust must be designed in from the start. We take a secure-by-design approach across our hardware, software, and integrations. That means protecting data at every stage — from capture to analysis to delivery.” Combining sight and intelligence Just as important, the company works closely with partners and customers to ensure systems fit into their broader security and IT strategies. “When organizations rely on video to make critical decisions, security and reliability must be non-negotiable,” says Stainburn. Stainburn sees video as evolving from traditional surveillance into “visual intelligence” — moving from simply recording events to understanding what is happening in real time. By combining sight and intelligence, organizations can see patterns, giving them the power to predict events that may happen. Proactively addressing risks Stainburn sees video as evolving from traditional surveillance into “visual intelligence” Traditionally, video security was based on video surveillance — an investigative tool for users to review what has already happened. With AI, users can take a different approach — looking at patterns to better secure their premises and have the foresight to intervene before incidents escalate. AI helps systems understand what is happening in a scene, enabling them to discern between a person standing at a train platform and an individual vandalising a train platform, someone holding a power drill versus someone holding a gun. “This level of visual intelligence brings clarity to unfolding events to assist users in proactively addressing risks,” says Stainburn. AI-enabled video systems With foresight, end users can prevent those events from occurring or other issues from escalating. The ability to discern patterns can also influence decisions around safety, resource use, and the customer experience, says Stainburn. “While security will always remain core, we expect visual intelligence to play an increasingly important role in improving operational efficiency across many environments over the next five years.” Not all AI-enabled video systems are equal. Edge, cloud, and GenAI-based tools have different strengths and selecting one approach over another depends on the application or the problem customers need to solve. IQSIGHT works closely with integrators and end users to understand the challenges they are addressing and to provide guidance on the best AI approach to reduce risks, lower response times, and improve operations. Proof of concept projects are important to demonstrating performance in the real world. That’s where IQSIGHT gains an advantage with solutions that deliver reliable results even in challenging conditions, says Stainburn.

Milestone Systems, a provider of open platform video management software (VMS), is helping Resorts World Las Vegas (RWLV) bring together security operations, investigations, gaming compliance, and operational intelligence through an open platform video ecosystem built on Milestone XProtect VMS. Located on the iconic Las Vegas Strip, Resorts World Las Vegas is one of the newest and most technologically advanced resorts in the United States. Opened in 2021, the $4.3 billion property spans 88 acres and includes multiple hotel brands, a large casino floor, entertainment venues, retail spaces, and dining experiences that collectively attract thousands of guests each day. Diverse set of technologies Managing safety, compliance, and operational efficiency at this scale requires highly reliable and flexible video technology capable of supporting thousands of cameras and multiple specialized applications. Milestone XProtect VMS serves as the backbone that connects approximately 5,800 cameras and multiple best-of-breed technologies. The open architecture enables Resorts World to integrate a diverse set of technologies that support gaming surveillance, fraud detection, forensic investigations, business intelligence, and operational analytics while allowing operators to work from a consistent interface. "We rely on the system every day to investigate fraud, theft, and any activity that could result in a loss. It gives us the visibility we need to quickly understand what happened and take action," said Lindsay Dever, CFE, Assistant Director of Fraud & Nightclub Surveillance, Resorts World Las Vegas. Supporting regulatory requirements The full security system integrates camera technologies from Axis Communications, Bosch, and Hanwha Vision, while BriefCam supports forensic video review, people counting, and heat mapping. Oosto provides facial recognition capabilities, Aeyesky supports card-counting and cheating detection, and AXIS Case Insight helps analyze foot traffic and customer behavior. “Large, dynamic environments like Resorts World Las Vegas require technology that can adapt to multiple operational needs without adding complexity,” said Tim Palmquist, VP Americas, Milestone Systems. “An open platform approach allows this Las Vegas casino resort to bring together best-of-breed technologies into a single ecosystem, enabling teams to improve investigations, support regulatory requirements, and generate operational insights that extend well beyond traditional security.” Time-sensitive investigations Resorts World Las Vegas is able to respond to incidents more quickly, conduct investigations more efficiently, and support law enforcement with speed and confidence. The impact is particularly evident during time-sensitive investigations. Looking ahead, the resort plans to expand its use of AI-driven capabilities, including enhanced people counting, behavioral analytics, and tools that can better track guest movement across the property. Future enhancements will also focus on streamlining operator workflows and creating a more proactive approach to investigations.

PPLD serves El Paso County across multiple branches — from busy urban libraries to new rural buildings. Its security program, built on systems dating back to the late 1980s, had to keep pace with a fast-growing footprint. “I don’t know that we would have been able to get to the point where we had everything we wanted deployed if we didn’t have tech like this,” said Michael Brantner, Chief Facilities & Security Officer, Pikes Peak Library District. Pikes Peak Library District (PPLD) is one of Colorado Springs’ most-used public institutions, serving the El Paso County community across multiple branches with 780 cameras and more than 150 doors under active monitoring. Their physical security program had been trying to keep pace. Legacy systems dating back to the late 1980s. Cameras and access control systems that didn’t talk to each other. A small team buried under too many alarms. The model was reactive, and it was overdue for a rethink. Legacy security technology The challenge - PPLD’s footprint was growing in a few ways, through new construction and the addition of more rural buildings under its umbrella – and Chief Facilities & Security Officer Michael Brantner needed more visibility across all of the buildings. Combining the systems in place to protect these locations, plus the new ones, required a new approach: bring decades of legacy security technology into a unified, modern operation that could scale alongside the district’s growth. PPLD wanted to centralize the management of the district’s security function, which led Michael to explore the creation of a new security operations center (SOC). “We had a lot of technology that didn’t talk to each other,” Michael said. “We wanted to be able to consolidate it into one place where we can manage what’s happening across our sites.” Consolidate disconnected systems When he started building PPLD’s SOC, the mandate was clear: bring decades of legacy security technology into a unified, modern operation that could scale alongside the district’s growth. But he also needed to consolidate disconnected systems, prove ROI to the C-suite, and staff and train a team that could actually move the program forward. At the time, PPLD’s setup was a patchwork: Cloud-based cameras and access control sitting next to legacy equipment, with no shared view across them Operators who were refreshing screens to see new alarms Panic alerts, door alarms, and intercom calls each requiring a different screen, a different workflow, and a different response Notifications were inconsistent Response times couldn’t be measured No centralized SOC to manage alarms cohesively Residents experiencing homelessness Most incoming alarms generated by PPLD’s ACS were false: held-open doors, cleaning crews, and after-hours trip alarms. But every single alarm still demanded a response from someone on the team, even if there was no safety issue. The complexity was real. PPLD’s branches serve a diverse community that includes families, students, and residents experiencing homelessness across locations with very different security profiles. Some deal with routine access events. Others face behavioral incidents, policy enforcement issues, and higher alarm volumes. Across all of them, public spaces had to stay public, and private staff areas had to stay private. Those boundaries need to be enforced, all day, every day. Access control systems The solution - As Michael stood up PPLD’s new SOC, HiveWatch stood out as a way to centralize the security program and allowed the growing team a single, active view of every incident across every system. The platform connected directly to PPLD’s existing cameras and access control systems. This meant operators were able to view door alarms, access events, video clips, panic alerts, and environmental sensors (including vape and smoke detection) in one single incident list in a web-based browser. Instead of refreshing screens and guessing at what they might have missed, operators could see every active incident and incoming alarm the moment it surfaced and respond from the same place. Killing redundant alerts Alarm deduplication cut volume on day one, killing redundant alerts before they hit an operator. Noisy doors became easy to spot and fix. When specific issues surfaced, like a flood of DHO alarms, for instance, the system helped the SOC adjust alarm timing. That adaptability, tuned to actual door and user behavior without loosening security, kept the program compliant and cut the alarm load the SOC had to manage. Operators, along with field officers, made use of the mobile app, too. The team’s ability to acknowledge, investigate, and resolve incidents from anywhere in the building was a huge benefit. Security triage stopped being tied to a desk. Response became coordinated, in real time, across every location. Standard operating procedure But the shift went beyond operations. For the first time, PPLD’s leadership had detailed data on its security program: response times, alarm volumes, and incident trends. Michael could walk into a leadership meeting with numbers that proved the program’s value. He could spot which operators were hitting targets, which branches were generating outliers, and where more operator or officer training was needed. “We aren’t just operators staring at cameras anymore. HiveWatch lets us cut through the noise, focus on what matters, and actually expand what our team can do,” said Joe Vickous, SOC Supervisor, Pikes Peak Library District. Single active queue Every shift, PPLD’s operators manage a single active queue. Door forced at a branch. Vape detection in a restroom. Held-open back door after a cleaning crew shift change. An intercom call from a side entrance. All surfaced in one view without screen-refreshing or system-hopping. When an access control alert comes in, the response is immediate. The operator sees the alert with the connected camera feed in the same view, follows the built-in standard operating procedure (SOP), and, if warranted, dispatches the field officer with full context from within the platform. Audible alerts mean the SOC can run HiveWatch in a single tab without sacrificing a full monitor, freeing operators to handle more important work like footage pulls, door testing, and badge creation between incidents. Badge creation between incidents “HiveWatch makes the operators more flexible and makes them more versatile, as well,” Michael said. “They’re able to focus on something else and it will prompt them and say, hey, pay attention. We have to interact. They can check it out, dispatch somebody, and then go back to what they’re doing.” And when something crosses the public-private line, such as a patron drifting into a staff-only corridor, the platform surfaces it in real time. The operator sees it, the field officer responds, and the boundary holds. Public stays public. Private stays private. No guessing. No discovery after the fact. Incidents are caught early, handled according to protocol, and documented with a full record attached. “The biggest benefit for us is having the tool that sorts through the noise and focuses the operators on the notifications that are actually coming in that need attention,” Branter said. Standard operating procedure The results: Median time to acknowledge incidents of 21 seconds and median time to resolve of 28 seconds using HiveWatch. Scaled the SOC from 2 operators to 6 plus a manager, with the platform absorbing the workload increase. Extended the SOC beyond the control room with mobile triage and response for field officers and operators. Equipped leadership with real-time data on acknowledgement and response times, and alarm trends, turning a reactive program into a proactive, measurable one. Positioned the program to absorb 800 additional cameras and access points without proportional headcount growth.

Paxton’s new Solo system is giving student housing providers a simpler way to manage access at scale. This case study looks at how JPR Fire, Security and Data used the phone-based, cloud-hosted security system to modernise access for around 500 students without the need for network infrastructure. Homes for Students provide 235 student housing properties across the UK and Ireland. JPR Fire, Security and Data provide the security system for the One London Road site in Newcastle-under-Lyme. Access control solution Until recently, the housing was secured using a classic standalone access control solution requiring no network infrastructure. The existing system was becoming difficult to manage, with approximately 500 residents across 5 blocks, including the onsite gym. Registered students gain access by entering a valid access code or presenting their fob. The site managers were continuously replacing lost fobs, creating additional running costs for the system. Mike Gater, Department Manager at JPR Fire, Security and Data, approached the site after attending Paxton’s launch event for Solo; a phone-based, cloud-hosted access control system. Mike saw the opportunity to upgrade the site to a more modern solution. Cost-effective option Solo is a smart, convenient, connected access control system. With the simplicity of standalone and the power of a networked solution; Solo is designed to make access control a simple, cost-effective option where a smartphone is used to administer the system and gain access through the door. With the free Paxton Solo app, the site management team can administer access to the premises from anywhere, via their smartphone. For the students, it means never having to remember an access code or to carry a fob, as they will simply use their phone to gain access to their building. Appropriate access permission When a smartphone with appropriate access permission is presented to a Solo controlled door, the phone communicates to the Solo controller using Bluetooth Low Energy frequency to instruct the door to open. With minimal Wi-Fi on site, the phone uses mobile data to confirm appropriate access permissions are available for that door. Where no network connectivity is available, the credential can be stored on the phone for 3-4 hours, to allow access even if the phone is offline. By running Solo alongside the existing standalone system for a period, students were migrated over to Solo in a phased approach. The access code for the legacy system was changed to prevent access via this means, once all residents were up and running with the Paxton Solo app. Existing standalone system Mike said: “As soon as we saw the Solo introduction, we knew it would be a great fit for our clients at One London Road. The premises have no network infrastructure, so a standalone system was always going to be a requirement. But with approximately 500 students on site, our clients would really benefit from more features of a centralized system.” “We know that Solo is very new, but since it’s a Paxton product, we had faith in it from day one. We know Paxton products are reliable, and if it’s needed, the Paxton team is there to support.” As a Paxton Platinum Partner, JPR Fire, Security and Data have extensive experience with Paxton products, so felt very confident in proposing an innovative solution to meet the requirements of their valued and longstanding client. Network infrastructure requirements Mike continued: “Aside from the benefit of Solo being cloud-based, with no network infrastructure requirements, the other real selling point for our customers was the price. The upfront cost of the Solo kit is very accessible. Even with the ongoing cost of the door subscription, our clients would see a cost saving compared to extending their previous standalone system, as they were constantly replacing lost fobs in significant numbers. They were immediately interested in the new system.” With the introduction of the Solo system on site, One London Road was also able to secure access to the students’ common rooms. Where previously access was available to anyone who had gained entry to the building, Solo ensures that only students in residence with appropriate access permissions can use the space by presenting their phone to the Solo DoorTag. Providing accurate information Tallulah-Mae Moran, General Manager at Homes for Students said: “Paxton’s Solo system has reduced the ongoing costs of replacing fobs and time spent doing this. The ability to see the date and time of who accessed which door is extremely useful for us and allows us to manage the site to a better standard and provides accurate information when investigating issues on site. It also allows us to set users up and manage this remotely rather than provide and collect physical fobs. It has been a worthwhile investment and will continue to be effective in years to come.” JPR Fire, Security and Data intends to continue proposing Solo as a solution for all clients who are in search of a standalone system in the future.

Verkada, a pioneer in physical security and operations, announces that the Miami Dolphins and Hard Rock Stadium adopted its platform to enhance fan safety and security. Hard Rock Stadium's new Verkada deployment unifies video security, access control, guest management, intercoms and alarms into a single, cloud-based platform that enables its team to streamline security operations at the scale and speed that the 65,585-seat venue demands. "As a world-class venue hosting global events year-round, we prioritise solutions that align with the scale and pace of our operations," said Sameer Istafa, Chief Technology Officer for the Miami Dolphins and Hard Rock Stadium. "Verkada's unified platform provides a seamless, connected operating environment that supports our focus on delivering a consistent, elevated experience for our fans at every event." Resource-intensive maintenance costs Verkada's unified platform gives Hard Rock Stadium's team: Faster response during high-pressure moments. Activity-based detection and intelligent alerts provide teams with greater visibility into activity across Hard Rock Stadium, enabling faster, more informed responses when needed. Proactive perimeter coverage. Advanced detection tools enable Hard Rock Stadium to take a proactive approach to monitoring the stadium's exterior and surrounding areas, flagging unusual activity before it escalates. Streamlined access across a large campus. Verkada's cloud-managed access credentials replace physical keys and disconnected badge systems. With all door events logged, Verkada's platform can flag anomalies. Flexibility across a wide range of events. In addition to the Miami Dolphins, Hard Rock Stadium hosts college football games, concerts, and other global events – and each event has a different footprint and different security needs. Verkada enables the Hard Rock Stadium team to tailor protocols event-by-event without new infrastructure. Lower infrastructure costs. Moving onto Verkada's cloud-based platform is expected to save Hard Rock Stadium on time- and resource-intensive maintenance costs, with new features delivered automatically through software updates. Insight into operational efficiency. Visual intelligence from Verkada's platform provides insight into occupancy trends that can enable operations teams to reduce bottlenecks and adjust staffing in real-time. World-class experience "Hard Rock Stadium can swing from hundreds of employees and vendors on a weekday to more than 65,000 fans in a matter of hours," said Filip Kaliszan, co-founder and CEO of Verkada. "Verkada is built to handle this kind of complexity, with one unified platform that keeps pace with an operation that never stays still. We're proud to provide solutions that help keep fans, athletes and entertainers who visit Hard Rock Stadium safe – and to give the team behind these legendary events the tools they need to keep delivering a world-class experience." Video security infrastructure Hard Rock Stadium worked with Castaway Technology and Security (CTS) to support its Verkada deployment and implementation across the campus. CTS used Verkada's Command Connector to bring Hard Rock Stadium's existing video security infrastructure into the new platform during the migration period, ensuring a smooth transition and letting security teams work from Verkada's platform from day one. "Hard Rock Stadium is a marquee venue that demands a security infrastructure to match. Our goal was to help them transition to a more agile and integrated ecosystem. With Verkada, we were able to deliver a truly end-to-end solution that eliminates technical friction, allowing the security team to focus entirely on maintaining a safe, premier experience for every fan," said Craig Bruce, co-founder at CTS.

ZeroEyes, creators of the pioneer multi-analytics weapons detection and threat intelligence platform, announces that its proactive AI gun detection and intelligent situational awareness software has been deployed by Goessel USD 411 in Kansas to help protect students, staff, and visitors from gun-related threats. Goessel USD 411 is a small rural district serving approximately 285 students and employing 75 faculty and staff members across two campuses -- an elementary school and a combined junior-senior high school. The district is strengthened by a caring and supportive community, engaged families, and a strong school board, all of which contribute to its success and commitment to student well-being. Broader community initiatives The district secured funding through the Kansas Safe and Secure Firearm Detection Grant Program, administered by the Office of the Kansas Attorney General, to purchase and implement ZeroEyes. The grant followed coordination with local law enforcement and community leaders that identified AI gun detection as a key safety priority aligned with broader community initiatives. “I was very impressed by the system’s performance during our calibration process,” said Scott Boden, Superintendent of Goessel USD 411. “The ability to accurately detect and identify a handgun from a distance exceeded our expectations and gave us added confidence in the technology’s role in helping keep our schools safe.” Intelligent situational awareness ZeroEyes’ AI gun detection and intelligent situational awareness software layers onto existing digital security cameras. If a gun is identified, images are instantly shared with the ZeroEyes Operations Center (ZOC), the industry’s only U.S.-based, fully in-house operations center staffed 24/7/365 by specially trained U.S. military and law enforcement veterans. If the threat is determined to be valid, alerts and actionable intelligence — including visual description, gun type, and last known location — are dispatched to law enforcement and school officials, often in a matter of seconds from the moment a gun is detected. Proactive detection technology Goessel USD 411 works in coordination with county law enforcement and surrounding agencies to support school safety efforts. The addition of ZeroEyes enhances this collaboration by providing earlier detection and faster communication, helping bridge the gap created by geographic distance and limited local resources. “Goessel USD 411 is taking an important step in strengthening school safety by implementing proactive detection technology,” said Mike Lahiff, CEO and co-founder of ZeroEyes. “By leveraging grant funding to bring advanced capabilities into a rural environment, the district is demonstrating a strong commitment to protecting its students and staff while preserving the close-knit culture that defines its community.”

When Brazil’s Taquari River threatens to overflow, the Municipality of Muçum no longer waits and watches—it knows. Using Hikvision’s water-level detection solution, the town gets faster, more accurate insights about the changing water levels in the river. This strengthens emergency responses and helps protect communities across the Taquari Valley. Located in Rio Grande do Sul, the southernmost state of Brazil, the Municipality of Muçum is part of a wider region that has grown up along the Taquari River which runs through this mountainous region. Following relentless rainfall in both 2023 and 2024, the region experienced flooding of historic proportions. The 2024 disaster became the largest natural calamity in the state's recorded history. More than 600,000 people were displaced and infrastructure was damaged across nearly every municipality in the region, according to a report by Médecins Sans Frontières. Extreme weather conditions For the people of Muçum and its neighbouring cities, the focus quickly shifted from reacting to floods to preparing for them more effectively. Previous approaches had relied on manual observation and physical gauges. But such solutions, as they knew only too well, are unable to provide the kind of continuous, integrated, and real-time visibility that is so vital during extreme weather conditions. Instead, they needed to find a more reliable way to monitor river conditions, improve coordination during heavy rainfall, and communicate risks to residents earlier. Specifically, the municipal council of Muçum sought a technology solution that would: Deliver accurate, real-time water-level measurements Maintain operation during severe floods Support automatic alerts and emergency communication Centralize monitoring and historical data analysis Water-level monitoring solution To support these goals, the council worked with system integrator Infosat and distributor Tecline to deploy Hikvision’s intelligent water-level monitoring solution. Hikvision’s 4 MP Water-Level Detection Network Speed Dome (DS-2DF3C400SCG-D/4G/WL40(F1)(LA)) has been installed on a bridge above the river. Combining video imaging and millimetre-wave radar technology in a single device, the solution allows operators to visually monitor river conditions while simultaneously receiving highly accurate water-level measurements in real time. Preparing nearby communities Unlike traditional gauges positioned close to the water, the radar-based system can measure water levels from distances of up to 40 meters. This elevated installation approach helps ensure continuous operation even during major floods, when conventional equipment may become submerged or damaged. The solution’s millimetre-level precision allows emergency teams to detect even small changes in water levels and receive alerts when predefined thresholds are reached. With earlier visibility into changing conditions, emergency teams gain valuable time to evaluate risks, coordinate response actions, and prepare nearby communities. Challenging lighting environments The device delivers 4 MP high-quality imaging, allowing operators to visually confirm river conditions in real time. Its 120 dB WDR (Wide Dynamic Range) technology helps maintain clear images in challenging lighting environments, while the IP67-rated housing supports reliable outdoor performance during harsh weather. The integrated 4G connectivity and low-power design also simplify deployment in critical monitoring locations. To strengthen public communication, the municipality also deployed five Hikvision Network Horn Speakers (DS-QAZ1325G1T) in higher-risk neighbourhoods. Installed in areas where floodwaters can rise quickly, the speakers broadcast evacuation warnings and emergency notifications when necessary, enabling them to reach residents rapidly and directly. Real-time monitoring The entire solution is centrally managed on HikCentral Professional. Through the platform, operators can: Monitor water-level changes in real time Manage alarms and emergency alerts Review live video feeds remotely Access historical statistics for flood analysis and planning Since the deployment, the Municipality of Muçum has reported an 80% increase in the accuracy of water-level information compared with previous manual readings. Real-time monitoring and automated alerts now help emergency teams respond more proactively while improving communication with residents during critical situations. Mateus Giovanoni Trojan, the former Mayor of Muçum, said: “The Hikvision solution brings us more reliable information and enables us to respond faster. Automatic alerts help our emergency teams act earlier and improve safety for the population.” Creating a smarter foundation The benefits also extend beyond Muçum itself. Data collected from the monitoring system helps support neighbouring municipalities across the Taquari Valley, contributing to regional preparedness efforts that affect around 100,000 residents. “For nearby communities like ours, earlier information can make a huge difference,” said Luis Maya, Emergency Coordinator for the Municipality of Lajeado. “It helps emergency teams react faster and keep people safe.” Today, Muçum’s story is no longer only about overcoming floods; it is about building resilience through technology, coordination, and preparedness. By deploying Hikvision’s AIoT (AI-powered Internet of Things) technologies, the municipality has created a smarter foundation for flood response across the Taquari Valley. As climate challenges continue to evolve, Muçum is showing how AIoT technologies can help communities respond earlier, act faster, and face the future with greater confidence.

Like other disciplines in the world of corporate security, executive protection is evolving from reactive to proactive. Unlike reactive bodyguards, modern executive protection professionals use a proactive approach focused on risk mitigation, advance planning, and threat intelligence to prevent incidents before they happen. What is the role of technology? We asked our Expert Panel Roundtable: How can physical security technology promote better executive protection?

At mid-year 2026, the broader economy tells a story of resilience under pressure. Conflict in the Middle East has triggered a shock to the energy supply, driving oil prices up and reigniting global inflation. However, a total downturn has been averted. Exceptional, historic levels of business investment and data center construction are providing a firm floor for growth, offsetting cooler consumer spending and keeping labor markets fundamentally stable. But how are changing economics impacting the physical security market? We asked our Expert Panel Roundtable: How do changes in the broader economic climate impact physical security?

In the simplest terms, technology modernization accelerates when older systems become too expensive to maintain or fail to support modern standards. Market competition pushes businesses to update their technologies to meet rising customer demands. Additionally, the rapid shift toward cloud-based infrastructures and artificial intelligence creates a fear of missing out, forcing companies to adapt or risk irrelevance. Focusing on the physical security market, we asked our Expert Panel Roundtable: What factors are accelerating technology modernisation in security?