Eagle Eye Networks, the provider of cloud video surveillance worldwide, announced a new partnership with Salto Systems, a global provider of access control systems. In the new and improved Salto KS application, the Eagle Eye Cloud VMS Surveillance product has been integrated via cloud to provide Salto KS customers a more cyber-secure video experience connected to access control events. Within the Salto KS mobile app, a user can confirm a person’s identity before remotely granting access t...
Allied Universal, a security and facility services company in North America, has acquired Shetler Security Services, a Phoenix, Ariz.-based company offering security solutions on a national level. Terms of the deal were not disclosed. “The acquisition of Shetler Security Services aligns perfectly with our long-term strategic plan of adding exceptional security professionals and valuable resources into local markets around the country,” said Steve Jones, CEO of Allied Universal. &ldq...
Whether it is video analytic platforms to monitor traffic patterns or cameras deployed to help law enforcement ensure public safety, many cities are looking at advancements in video technology. Upgrade costs and technology compatibility issues are often front-and-center when it comes to blending new technology with existing infrastructure. For example, if the city law enforcement officials want to improve video camera image quality, which can improve the evidentiary value of footage in prosecu...
A high majority of Americans (83%) are concerned about a criminal attack causing physical harm at large-scale events such as sporting events or concert festivals. More than one in five (22% of) Americans say they have canceled plans or considered cancelling plans to attend large-scale public events due to concerns about physical attacks and the safety of their data. Across the pond, three in 10 Britons think twice about attending large-scale events due to data or physical security issues. Alth...
FlytBase, Inc., an enterprise drone automation company, releases a white paper highlighting the factors critical to large-sale deployment of autonomous drones for security and surveillance applications. The journey from the ‘early adopter’ phase to the ‘early majority’ phase of the adoption curve for drone deployments in industrial & commercial security will require: a) reliable, off-the-shelf hardware b) cloud-based, hardware-agnostic software, and c) faster time-to...
Allied Universal, a security and facility services company in North America, recently announced the expanded capabilities to deliver risk mitigation solutions through its new Allied Universal Risk Advisory and Consulting Services division. A provider of integrated security solutions, Allied Universal Risk Advisory and Consulting Services offers four decades of extensive experience of industry-leading professional practitioners with notable backgrounds in corporate security, government and local...
ONVIF®, the standardization initiative for IP-based physical security products, hosted its 20th ONVIF Developers’ Plugfest in early June in Tokyo, a milestone that emphasises the continued growth and demand for interoperable solutions. Developers and engineers from 22 ONVIF member companies gathered at the three-day event to test their implementations of ONVIF Profiles with other ONVIF Profile-conformant products. Developers can test their products independently for profile conformance, as well as test for interoperability between their devices and those from other manufacturers. Changing market needs With 47 members testing their implementations of the six ONVIF profiles, attendees logged nearly 250 hours of testing. In addition to Profile interoperability tests, all ONVIF clients had the opportunity to test using the ONVIF Device/Client Test Tool. From there, attendees were able to discuss with Test Tool developers any issues that arose during conformance testing. “The continued level of engagement from our member companies at what is now our 20th Developers’ Plugfest showcases the importance of interoperability to the industry at large,” said Per Björkdahl, chair of the ONVIF Steering Committee. “As new profiles are developed to meet changing market needs, it is more important than ever for companies to collaborate and exchange ideas to create the best new conformant technologies possible.” Physical security products ONVIF Developers’ Plugfests are held twice each year around the world to enable the global ONVIF membership to gather for testing of their implementations. The next Developers’ Plugfest is scheduled to be held in November 2019 in Rome, Italy. Founded in 2008, ONVIF is a well-recognized industry forum driving interoperability for IP-based physical security products. The organization has a global member base of established camera, video management system and access control companies and more than 13,000 profile conformant products. ONVIF offers Profile S for basic streaming video; Profile G for edge storage and retrieval; Profile C for door control and event management; Profile Q for quick installation, Profile A for access control configuration and Profile T for advanced video streaming. ONVIF continues to work with its members to expand the number of IP interoperability solutions ONVIF conformant products can provide.
Cobalt Robotics is a physical security service provider that builds indoor autonomous robots to make security and facility operations more effective. The company announces that it has raised $35 million in Series B financing. The financing was led by global technology investment firm, Coatue, and is intended for geographic expansion of services throughout the domestic United States. “Security is fundamentally about trust and reputation, and it needs to be reinforced across all aspects of the company: founders, employees, technology, and financial backers. Our financial backers—such as Bloomberg Beta, Sequoia Capital, and now Coatue—have been instrumental to our success so far, and they will be instrumental in our next phase of growth too,” said Dr. Travis Deyle, Cobalt CEO. Enhance security programs The physical security market is predicted to reach nearly $119.4 billion in 2023 “Our goal is to combine the best parts of machines (unwavering attention, perfect recall, and super-human sensing) with the best aspects of people (warmth, responsiveness, and adaptability) to create service robots that dramatically improve the quality of life for everyone and fundamentally redefine the modern workplace.” The physical security market is predicted to reach nearly $119.4 billion in 2023. Security robots are an innovative new tool within the industry that enhance security programs by bridging the gap between traditional technologies and services such as cameras, access control, and manned guards. Cobalt’s Robots-as-a-Service model combines autonomous patrolling robots with human specialists, enabling organizations to provide a 24-hour security solution that complements existing security assets like manned security guards and access control systems (ACS). The result is a highly effective security program with significant cost-savings and robots that remain up-to-date with the latest and greatest software. New door integration Since its $13 million Series A funding announcement in March 2018, Cobalt has deployed security and facilities management services to clients in various sectors (technology, defense, finance, and manufacturing) across a variety of organizational sizes (small startups to marquee Fortune 50 companies). This year, Cobalt introduced its new door integration capability that enables robots to seamlessly pass through areas closed off by a door using wireless technology to communicate with access control readers—a first for the industry. In addition to its client base, Cobalt has expanded its engineering and operations teams and enhanced its security and facilities teams, bringing its unparalleled customer service and performance to new markets. Today’s organizations face several physical security challenges—cost-effectively protecting people, assets and intellectual property while ensuring the seamless flow of operations. Trained remote personnel We believe Cobalt’s robotic security guards are revolutionizing the security services space" Cobalt combines its autonomous mobile robots with highly trained remote personnel to provide a new level of situational awareness and real-time response. Cobalt’s robots patrol the workplace, leveraging AI to detect anomalies—open doors, environmental risks or malicious intruders—and then Cobalt’s security specialists can respond in real-time to address any event—whether it’s related to security, facilities or customer service. This unique human-in-the-loop model has enabled Cobalt to position itself as a key player in the physical security arena. “We believe Cobalt’s robotic security guards are revolutionizing the security services space and providing an unmatched experience for customers,” said Kris Fredrickson, Partner at Coatue. “In addition, we have been thoroughly impressed with the team’s philosophy that a great physical security service should positively impact not only the company’s operations but its culture as a whole.”
HID Global®, a provider of trusted identity solutions, announces it has added FIDO2 authentication to its Crescendo smart cards, enabling them to support the FIDO Alliance industry initiative focused on standards-based ‘password-less’ sign-in. HID Global partnered with Microsoft on this effort. The company also expanded its Crescendo family with the Crescendo Key Series that brings the same FIDO2 authentication capabilities and other features of its advanced smart cards to workstations, laptops, tablets and ultra-books without requiring additional reader and driver software. Strong authentication credentials HID Global will be demonstrating the new cards and keys at Identiverse 2019 HID Global will be demonstrating the new cards and keys at Identiverse 2019, where it will collaborate with Microsoft and others in the identity industry to showcase FIDO2 authentication. “The Crescendo 2300 Series smart cards and Crescendo Key Series are part of HID’s high assurance solution that delivers end-to-end lifecycle management of strong authentication credentials as well as globally trusted digital certificates for email and document signing and encryption,” said Brad Jarvis, Vice President & Managing Director of Identity & Access Management Solutions (IAMS) with HID Global. “Customers now have two form factor options for use with our unified cloud and on-premises authentication and management system. There is more to come as we work with Microsoft and other industry players to improve how secure credentials are used in a way that emphasizes convenience and privacy.” Major industry standards The Crescendo C2300 Series smart cards and Crescendo Key Series use a common HID authentication platform that supports all major industry standards and regulatory guidelines. They create a consistent, all-in-one access and authentication experience for users, and a simplified administrator experience for deploying high-assurance authentication so they can eliminate weak passwords that are their biggest IT vulnerability. “Microsoft has been on a mission to eliminate passwords and help people protect their data and accounts from threats,” said Alex Simons, Corporate Vice President of Program Management, Microsoft Identity Division. “We are pleased to see companies like HID Global support that goal by adding FIDO2 authentication support and joining our security association.” Cloud authentication The Crescendo keys use Near Field Communications (NFC) and USB-A and C ports to deliver the same capabilities HID Global’s expanded Crescendo offering delivers a consistent set of capabilities, regardless of form factor, through its authentication platform for HID Hardware Authenticators. The Crescendo keys use Near Field Communications (NFC) and USB-A and C ports to deliver the same capabilities as the Crescendo smart cards. The cards also support HID’s Seos credential technology to enable unified enterprise badges that combine visual identification, network and cloud authentication and physical access, improving convenience for employees and contractors who can tap to open the door and tap to authenticate to Windows and cloud applications. Digital identity guidelines The cards and keys also: Provide multi-protocol support for public key infrastructure (PKI) digital certificates, Personal Identity Verification (PIV) digital signature and encryption, the Open Authentication (OATH) open reference architecture, and the emerging Fast Identity Online (FIDO) industry standard -- the backbone of Microsoft’s Windows Hello Security Key for protecting access to Windows and Azure Active Directory. Future-proof compliance with widely used finance and healthcare privacy and security regulations by leveraging native platform support for strong authentication options using emerging and broadly adopted industry Align with NIST SP800-63 Digital Identity Guidelines for achieving Authenticator Assurance Level 3 The Crescendo C2300 dual-interface smart cards and Crescendo keys are available in sample quantities now. Volume availability will commence in the third quarter of 2019. See live demonstrations at Identiverse 2019. Visit HID in booth #324 at Identiverse 2019 from June 25-28 at the Washington Hilton in Washington, D.C. for live demonstrations of its latest Crescendo solutions.
Allied Universal®, a security and facility services company in North America, announces the launch of HELIAUS® – an advanced artificial intelligence platform designed to improve safety and reduce risk by enhancing on-site guarding services. “We developed HELIAUS® to deliver better results for our clients through advanced workflow automation, robust data capture and visualization, and artificial intelligence that understands not only what’s likely to happen, but what to do to drive better outcomes,” said Steve Jones, CEO of Allied Universal. “Now, our security officers are better equipped to help reduce incidents, respond faster to emergencies and provide unmatched operational performance accountability.” Dynamic workflow automation The main significance of HELIAUS® is to bring together rich data, artificial intelligence, location-aware workflow automation, and seamless user experience design for security professionals. This new tech solution provides insight into the drivers of risk, makes recommendations about how to reduce incidents, and through dynamic workflow automation, ensures that those recommendations are implemented. The AI uses this information to understand what's likely to happen at a client's site regarding safety" “HELIAUS® also offers an advanced approach to location awareness that uses a combination of GPS, bluetooth beacons, and near-field communication (NFC) tags to quickly and accurately capture real-time location information both indoors and outdoors,” said Mark Mullison, CIO for Allied Universal. “The AI uses this information to understand what's likely to happen at a client's site regarding safety and security incidents and then automatically suggests workflows to our security professionals that drive better outcomes, thus reducing accidents and crime.” Increasing situational awareness In addition, this new workforce management technology brings sophisticated data visualization capability to allow security operators to understand the who, what, where and when both in real-time and historically, which increases situational awareness and helps users develop powerful insights. “HELIAUS® represents a tremendous step forward in building AI technology that is not just smart like humans, but smart with humans,” said Mark Mullison, CIO for Allied Universal. “When it comes to safety and security, our goal is to deliver at the highest level.” This new smart technology is not just a reporting or incident management system but also an all-encompassing, adaptable workforce management solution to better protect people, brands and assets.
The Security Industry Association (SIA) has named Sen. Amy Klobuchar (D-Minn.), Sen. Deb Fischer (R-Neb.) and Rep. Donald Payne, Jr. (D-N.J.) as the 2019 recipients of the SIA Legislator of the Year Award. The awardees will be honored at the upcoming SIA GovSummit, taking place June 26-27 in Washington, D.C. The SIA Legislator of the Year Award is presented annually to members of Congress and other elected officials who have demonstrated extraordinary leadership in advancing legislation and policies that encourage the effective use of technology solutions to enhance public safety and security and protect critical infrastructure. Recognition for promoting workforce development Sen. Fischer recently recognized SIA, along with SIA member companies Intel and VMware, as supporters of the DIGIT ActWith this award, Sen. Klobuchar will be recognized for her leadership on workforce development and life safety issues important to the security industry and its mission. In 2019, Klobuchar authored S.379, a bill that would allow workers to use “529” education savings accounts for training and credentialing programs, and S. 481 – the Nicholas and Zachary Burt Memorial Carbon Monoxide Poisoning Prevention Act – which would provide grant assistance for the purchase and installation of carbon monoxide detectors in dwelling units of low-income families and elderly persons, child care facilities, public schools and student housing owned by public universities. Sen. Fischer authored bipartisan legislation that would convene a working group of federal entities and private-sector stakeholders tasked with providing recommendations to Congress on how to facilitate the growth of connected Internet of Things (IoT) technologies. S. 1611, also known as the Developing and Growing the Internet of Things (DIGIT) Act, calls for the United States to craft a national strategy to position the United States as the global leader in IoT technologies. Sen. Fischer recently recognized SIA, along with SIA member companies Intel and VMware, as supporters of the DIGIT Act. Installing vehicular barriers to mitigate attacks Rep. Payne, who serves as chairman of the House Homeland Security Subcommittee on Emergency Preparedness, Response and Recovery, recently introduced H.R. 2160 – the Shielding Public Spaces From Vehicular Terrorism Act – which would help communities leverage homeland security grants to install vehicular barriers and implement other protective measures and direct research and development efforts on the emerging threats from vehicular attacks. Rep. Payne recently introduced H.R. 2160 – the Shielding Public Spaces From Vehicular Terrorism Act Payne also crafted H.R. 6920, the School Security Is Homeland Security Grant Act, which clarified allowable uses, requires a percentage of homeland security grants to be used for enhanced school security measures and increases overall authorization for the grants. Enhancing perimeter and school security “SIA’s policy priorities include notable measures that help increase safety and security across many sectors, including the critical areas of perimeter security and school security, while helping the industry to stay ahead of megatrends such as the proliferation of IoT and the recruitment and retention of qualified workers,” said SIA CEO Don Erickson. “SIA applauds Sen. Klobuchar’s work to promote the 21st-century technology workforce essential to our industry, Sen. Fischer’s leadership in recognizing the security industry’s role in fostering IoT growth, and Rep. Payne’s contributions to mitigating the threat of vehicular attacks and protecting students, staff, faculty and visitors in our nation’s schools.” Session on physical access control systems SIA GovSummit – the annual government security conference hosted by SIA – brings together government security leaders and private industry technologists for top-quality information sharing and education on security topics affecting federal, state and even local agencies. Attendees will find specialized sessions on topics such as modernizing federal physical access control systems Attendees will find specialized sessions on topics such as modernizing federal physical access control systems, the U.S. Department of Defense’s unified facilities criteria for security systems, facial recognition technology use for public safety and homeland security missions and helping communities protect religious institutions, crowded spaces and other soft targets. SIA GovSummit is free for all government employees, including federal, state, county and municipal-level staff (both domestic and international), plus all military, law enforcement and public safety representatives. Sponsors of the event This event is made possible thanks to the following sponsors and partners: Premier Sponsors LenelS2, HID Global, Tyco Security Products and Allegion; Event Sponsors AMAG Technology, American Fuel & Petrochemical Manufacturers, Axis Communications, B&B Roadway Security Solutions, Calpipe Security Bollards, the U.S. Department of Homeland Security Science and Technology Directorate, dormakaba, Gallagher, Genetec, Gibraltar, GSA Schedules, Inc., Hanwha Techwin America, HySecurity, IDEMIA, Identiv, ISC Security Events, Louroe Electronics, Marshalls, Milestone Systems, the National Initiative for Cybersecurity Careers and Studies, NetApp, Panasonic, the Secure Worker Access Consortium and TCP Security Solutions.
Iris ID, a global provider of iris recognition technology, announced its award-winning multimode iCAM M300 handheld biometric platform now offers gateless access control, time and attendance and employee mustering for both commercial and government markets. The new functions are possible with embedded XPressEntry software from Telaeris, a provider of real-time personnel tracking solutions. Also using Iris ID’s Iris Access EAC software, the iCAM M300 continues to provide an ideal portable biometric enrollment and identification solution for law enforcement, border control and national ID programs – all from the convenience of an Android mobile device. Users of the iCAM M300 can extend their door-mounted iris readers using a cloud-based mobile server that automatically syncs all users, access and activity data. Handheld solution for iris authentication It is exciting to partner with Iris ID to provide a powerful handheld solution for iris authentication"“The addition of the Telaeris XPressEntry software enables us to add important new functions for our commercial and government customers,” said Mohammed Murad, vice president global sales and business development, Iris ID. “The iCAM M300 is now ideal for virtually any use requiring mobile identity authentication.” "It is exciting to partner with Iris ID to provide a powerful handheld solution for iris authentication," said David Carta, chief executive officer, Telaeris. "Iris ID's multimodal device, combined with XPressEntry from Telaeris, allows security integrators and end users to easily integrate mobile iris identification technology into their existing physical access control infrastructure." FBI-Compliant 500DPI fingerprint collection The iCAM M300 has embedded cameras for simultaneous capture of both iris and facial modes. An optional snap-on module provides for an FBI-compliant 500DPI, single fingerprint collection. Also included are magstripe and contactless card support, as well as an MRZ reader to verify ePassports. Communications protocols include NFC, Wi-Fi, Bluetooth, GPS, and 4G LTE. The Security Industry Association named the iCAM M300 the best mobile app in the 2018 New Product Showcase.
In 2017, IoT-based cyberattacks increased by 600%. As the industry moves towards the mass adoption of interconnected physical security devices, end users have found a plethora of advantages, broadening the scope of traditional video surveillance solutions beyond simple safety measures. Thanks in part to these recent advancements, our physical solutions are at a higher risk than ever before. With today’s ever evolving digital landscape and the increasing complexity of physical and cyber-attacks, it’s imperative to take specific precautions to combat these threats. Video surveillance systems Cybersecurity is not usually the first concern to come to mind When you think of a video surveillance system, cybersecurity is not usually the first concern to come to mind, since digital threats are usually thought of as separate from physical security. Unfortunately, these two are becoming increasingly intertwined as intruders continue to use inventive methods in order to access an organization's assets. Hacks and data breaches are among the top cyber concerns, but many overlook the fact that weak cybersecurity practices can lead to physical danger as well. Organizations that deploy video surveillance devices paired with advanced analytics programs often leave themselves vulnerable to a breach without even realizing it. While they may be intelligent, IoT devices are soft targets that cybercriminals and hackers can easily exploit, crippling a physical security system from the inside out. Physical security manufacturers Whether looking to simply gain access to internal data, or paralyze a system prior to a physical attack, allowing hackers easy access to surveillance systems can only end poorly. In order to stay competitive, manufacturers within the security industry are trading in their traditional analog technology and moving towards interconnected devices. Due to this, security can no longer be solely focused on the physical elements and end users have taken note. The first step towards more secured solutions starts with physical security manufacturers choosing to make cybersecurity a priority for all products, from endpoint to edge and beyond. Gone are the days of end users underestimating the importance of reliability within their solutions. Manufacturers that choose to invest time and research into the development of cyber-hardening will be ahead of the curve and an asset to all. Wireless communication systems Integrators also become complicit in any issues that may arise in the future Aside from simply making the commitment to improve cyber hygiene, there are solid steps that manufacturers can take. One simple action is incorporating tools and features into devices that allow end users to more easily configure their cyber protection settings. Similarly, working with a third party to perform penetration testing on products can help to ensure the backend security of IoT devices. This gives customers peace of mind and manufacturers a competitive edge. While deficient cybersecurity standards can reflect poorly on manufacturers by installing vulnerable devices on a network, integrators also become complicit in any issues that may arise in the future. Just last year, ADT was forced to settle a $16 million class action lawsuit when the company installed an unencrypted wireless communication system that rendered an organization open to hacks. Cybersecurity services In addition, we’ve all heard of the bans, taxes and tariffs the U.S. government has recently put on certain manufacturers, depending on their country of origin and cybersecurity practices. Lawsuits aside, employing proper cybersecurity standards can give integrators a competitive advantage. With the proliferation of hacks, malware, and ransomware, integrators that can ease their client's cyber-woes are already a step ahead. By choosing to work with cybersecurity-focused manufacturers who provide clients with vulnerability testing and educate end users on best practices, integrators can not only thrive but find new sources of RMR. Education, collaboration and participation are three pillars when tackling cybersecurity from all angles. For dealers and integrators who have yet to add cybersecurity services to their business portfolios, scouting out a strategic IT partner could be the answer. Unlocking countless opportunities Becoming educated on the topic of cybersecurity and its importance for an organization is the first step Physical security integrators who feel uncomfortable diving headfirst into the digital realm may find that strategically aligning themselves with an IT or cyber firm will unlock countless opportunities. By opening the door to a partnership with an IT-focused firm, integrators receive the benefit of cybersecurity insight on future projects and a new source of RMR through continued consulting with current customers. In exchange, the IT firm gains a new source of clients in an industry otherwise untapped. This is a win for all those involved. While manufacturers, dealers and integrators play a large part in the cybersecurity of physical systems, end users also play a crucial role. Becoming educated on the topic of cybersecurity and its importance for an organization is the first step. Commonplace cybersecurity standards Below is a list of commonplace cybersecurity standards that all organizations should work to implement for the protection of their own video surveillance solutions: Always keep camera firmware up to date for the latest cyber protections. Change default passwords, especially those of admins, to keep the system locked to outside users. Create different user groups with separate rights to ensure all users have only the permissions they need. Set an encryption key for surveillance recordings to safeguard footage against intruders and prevent hackers from accessing a system through a backdoor. Enable notifications, whether for error codes or storage failures, to keep up to date with all systems happenings. Create/configure an OpenVPN connection for secured remote access. Check the web server log on a regular basis to see who is accessing the system. Ensure that web crawling is forbidden to prevent images or data found on your device from being made searchable. Avoid exposing devices to the internet unless strictly necessary to reduce the risk of attacks.
Artificial intelligence allows machines to do jobs previously done by people. When it comes to security and surveillance, this technology allows cameras and control room equipment to identify a wide range of threats automatically and in real time across hundreds or even thousands of cameras – allowing security teams to take immediate action to protect people and assets. AI Technology And Surveillance Solutions Artificial Intelligence technology built into surveillance solutions help organizations optimize their security Video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some organizations using hundreds or even thousands of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Advanced Artificial Intelligence technology built into surveillance solutions can help organizations overcome this challenge and optimize their security. This means cameras, control-room equipment and back-end infrastructure can now ‘learn’ about potential threats for themselves by recognizing people, vehicles and even behaviors. Detection And Prevention The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial intelligence changes all this by recognizing potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Artificial intelligence solutions can automatically trigger alerts when a person appears in a restricted area For example, artificial Intelligence solutions can automatically trigger alerts when a person appears in a restricted area, or when a vehicle with a blacklisted number plate enters a site. With alerts delivered in real time, teams can identify and react to security threats and protect people and assets more effectively. And because alerts are automated, potential threats are hardly missed or overlooked. How Does Artificial Intelligence Work? Artificial intelligence systems become more intelligent over time, building databases of potential threats and reacting to new events accordingly. This allows systems to ‘think for themselves’ and to alert teams of any suspicious events or people who are caught on camera. Artificial intelligence technologies use advanced algorithms based on Deep Learning to distinguish between different kinds of security events and threats. Technologies incorporated into the Hikvision portfolio include: Facial recognition which allows law enforcement personnel to identify suspects and commercial teams to identify VIP customers in real time. Vehicle identification which can be used to identify vehicle number plates and recognize different types of vehicles (even down to make and model), or to trigger alerts when vehicles enter restricted areas. Perimeter protection which helps organizations to identify real threats by distinguishing people and vehicles from other moving objects and keeping false alarms to a minimum. Business intelligence which employs people counting, queue detection, and heat mapping technologies, so that organizations can enhance operational efficiency by making use of the data report. Increasing Commercial Success Artificial intelligence isn’t just useful for identifying security threats – although this is a key strength of the technology. It can also help organizations increase their competitiveness and commercial success. For example, VIP customers who opt to participate in special marketing promotions or other incentives can be identified so staff can provide the right kind of service at the right time. This gives organizations the opportunity to personalize the service experience, foster loyalty and maximize customer lifetime revenues. Artificial Intelligence can help organizations to better understand customers and meet their needs more effectively In the same way, artificial Intelligence can help organizations to better understand customers and meet their needs more effectively – leading to more commercial opportunities. One feature – called People Counting – allows stores and commercial centers to map footfall at peak times, ensuring that staffing is optimized to meet demand. At the same time, stores can see which areas of the building customers visit most and adjust their merchandising and product positioning accordingly to maximize the sales opportunities. Artificial Intelligence At Hikvision Hikvision’s family of artificial intelligence products include the DeepinView network cameras and DeepinMind NVRs. The products help to tackle security with facial recognition; monitoring and counting of people; and recognition and detection of vehicles, to name a few. These features all depend on artificial intelligence technology to recognize, classify and respond to security threats. This article was written by Hikvision.
Las Vegas is a city that bombards you with choices: dozens of glitzy hotels and casinos, a plethora of restaurants and eateries to satisfy any craving and an endless variety of entertainment guaranteed to delight and amuse. With so many options, it’s hard to decide where to spend your time. The same goes for ISC West. Like the city in which it’s being hosted, ISC West 2019 is going to bombard you with more options than ever before. Dozens of new technologies and vendors as well as old familiar faces will be vying for your attention. With only three days, it’s nearly impossible to explore every booth and every vendor. Ultimately, you’ll want to focus your limited time on companies whose partnership can lead to your organization’s long-term success. In that context, I’d like to suggest a few things to think about as you wend your way through this year’s tradeshow. The Next Wave In IP Technology The fact that the whole world is going IP is nothing new. The network-based connectivity trend has been ongoing for more than 25 years. What’s changed is the nomenclature. Today it’s all about the Internet of Things (IoT). What was once exclusively an analog-based video surveillance market has shifted predominantly over to IP For the security industry, the concept of IoT really began with connecting DVRs through a network. Then in 1996, IP cameras – the first true IoT devices – hit the market. Since then, what was once exclusively an analog-based video surveillance market has shifted predominantly over to IP, providing exceptional growth opportunity for any company wanting to be on the leading edge. Today, however, that market is relatively saturated and growing at a much slower rate. In response, consolidation of the market has started to accelerate. Many vendors are disappearing while a select few are becoming stronger. Though the IP video revolution is now a fait accompli, there are still a few ancillary security technologies that are just beginning to jump on the IP convergence bandwagon. I’m referring to two in particular: IP audio systems and IP intercom solutions. Like their IP video cousins, these relatively new IP systems are built on open platform standards and provide the same benefits for convergence as happened in the camera space: better scalability and ROI, more functionality, and easy integration with third party systems. The technology is a great complement to a customer’s existing IP surveillance system or an ideal replacement for an antiquated analog audio system. So I’d recommend spending time at booths showcasing this technology. Listen to the crystal clear sound quality. Learn from the various vendors how easy IP audio systems are to custom configure, remotely manage and scale. And discover the different ways the IP technology can be used, from paging, public address and broadcasting background music to augmenting security systems and perimeter protection solutions. The potential markets that can benefit from this latest IP technology are wide and varied, everything from hotels, hospitals and transportation hubs to educational institutions and retail chains. So it’s well worth your time to take a look at this growing opportunity. AI has proven to dramatically improving the accuracy of Traffic Incident Detection analytics. But it’s too early in the game to assume that AI can be applied across the board Artificial Intelligence: Hype Vs. Reality Video intelligence or video analytics was the big trend a decade ago. But it quickly fizzled out when hype crashed into reality. In the ensuing years algorithms have greatly improved, leading to more reliable analytic performance. Now it’s commonplace for video surveillance solutions to include a wide range of analytics from motion detection and people counting to dwell time analysis, object left behind and license plate recognition. The latest hype to capture the imagination is self-learning systems, often referred to as Deep Learning and Artificial intelligence (AI) With analytics gradually becoming mainstream, the latest hype to capture the imagination is self-learning systems, often referred to as Deep Learning and Artificial intelligence (AI). These self-learning applications parse event data and use what they’ve learned from the experience to make determinations or predictions that can increase the accuracy of future alerts. Before you get swept up in all the big promises that have yet to prove deliverable, take time at ISC West to educate yourself about the current state of the technology. AI works well in some areas. For instance, AI has proven to dramatically improving the accuracy of Traffic Incident Detection analytics. But it’s too early in the game to assume that AI can be applied across the board. Talk to some of the AI vendors at ISC West to learn when and if AI might be right for your organization’s analytic applications. See who has actual, field-proven solutions and who is just offering ideas that might take many years to prove useful in real applications. Connecting With The Right Partner Think of ISC West as the ultimate meet-and-greet. Look around the tradeshow floor and see who might by likely partners Choosing the right partner is as important in business as it is life. Think of ISC West as the ultimate meet-and-greet. Look around the tradeshow floor and see who might by likely partners. You’re sure to find a number of new companies entering the field this year. Also be sure to notice which companies are absent. Have they left the surveillance industry? Are they struggling financially and can no longer afford to show up? If you partnered with them in the past, where does that leave your business today? As you explore potential vendor relationships, make sure you not only look at the arc of their technology development, but also their long-term financial stability and the kind of support services they offer. Cybersecurity should be front and center on your radar, along with timely updates, product integration with your existing technology and ongoing training to gain the most benefit from your investment. Look into how eco-friendly the vendor’s products are, what they’re doing to recycle, minimize waste and lower their carbon footprint Think of ISC West as the ultimate meet-and-greet - look around the tradeshow floor and see who might by likely partners Another important thing to find out is whether their business ethics align with yours. Is sustainability important to your company? How about corporate social responsibility, diversity and inclusion? Ultimately you want to do business with healthy, innovative companies that share your core values. If being green is a fundamental principal of your company, look into how eco-friendly the vendor’s products are, what they’re doing to recycle, minimize waste and lower their carbon footprint. If striving for better global citizenship is your corporate mantra, you need to know how the vendor is assuring their operation complies with environmental laws and regulations. In terms of maintaining social and ethical standards, it’s important to know where the vendor stands on issues such as human rights violations, compulsory child labor, fair wages and sourcing minerals from countries in armed conflict. Go In With A Plan There’s so much to discover at ISC West this year that four days isn’t nearly enough time to see it all. So you’ll have to strategically pick and choose which booths and vendors to visit. I’d advise that you plan out your days in advance so that you can get the most value from the choices you make.
While security salesmen are touting megapixels and anti-passback features, they are missing an opportunity to communicate the role of technology in the broader context of risk management and incident response – and in saving lives. That’s the message of Gerald Wilkins, PSP, Vice President of Active Risk Survival. Incident response is at the core of how an enterprise reacts to risk and is a standardized approach to the command, control, and coordination of emergency response. Effective incident response requires integrating a combination of facilities, equipment, personnel, procedures, and communications operating within a common organizational structure. All the elements must work together to achieve the desired outcome – to mitigate a risk using countermeasures. Capabilities of systems during emergencies I want to see us have more meaningful conversations with security directors and emergency operations planners"Equipment such as CCTV, access control and mass notification systems can provide effective countermeasures, but salesmen in the physical security market are not ‘connecting the dots’ between equipment specifications and its capabilities as part of the broader incident command system. “Historically, purchases of security technologies have not been considered in that context,” says Wilkins. “Rather, the industry’s sales pitches have been about features and capabilities – pixels or communication distances or intelligence – not about how those capabilities are useful in the specific context of emergency response.” “My goal is to change the industry,” says Wilkins. “I want to see us have more meaningful conversations with security directors and emergency operations planners.” Focusing on the Emergency Operations Plan “We are in the life safety business, and we need to have more conversations about where technology fits into the Emergency Operations Plan (EOP). When was the last time you [as a security salesman] asked a client to look at their Emergency Operations Plan? No one knows the technology better than we do.” What’s missing, however, is attention to how technology is applied to risk management and response“There are so many folks in our industry who are technology gurus, who ‘get’ the technology, and are good at selling it,” he says. What’s missing, however, is attention to how technology is applied to risk management and response. “As an industry, even guys who have been in the business a long time have never heard about incident command,” says Wilkins. “How are we weaponizing technology to maximize the outcome? We don’t talk about it. We want to talk about megapixels and wide dynamic range. But when are we going to talk about how we can apply that technology to mitigate our tangible and intangible risks?” Importance of security equipment In the wake of each active shooter or other incident in the news, Wilkins looks back to consider the missed opportunities and how security equipment could have saved lives. “What technology did we have to help first responders – video, access control and paging – but they weren’t used?” he asks. An example is the San Bernandino shooting in 2015, when police officers were heard asking “has anybody found that access control card?” In effect, a law enforcement officer was asking for technology that should have been included as part of the emergency plan. Situational awareness, such as that provided by video systems, can help responders judge which areas are safe fasterSituational awareness, such as that provided by video systems, can help responders judge which areas are safe faster and provide Emergency Medical Services (EMS) personnel more time to save lives. However, video is not being viewed in that light as a part of the broader life-saving mission. “Our industry needs to sit down with a security director or operations manager and ask: How are you using technology as a resource tool that will become part of your critical response?” says Wilkins. Understanding how equipment works Technology is often not being incorporated in emergency planning, even with something as simple as a fire drill. Most fire drills are ‘one size fits all’ – every person knows where they should go and how they should exit. But what if there is a fire in a particular part of the building? Today’s fire alarms operate in zones to communicate the location of a fire, but this capability is not being used to practice a variety of resulting scenarios that could save lives. “We need to understand as an industry how our partners in law enforcement and EMS do their jobs,” says Wilkins. “We can help stakeholders in a building understand how our equipment works every day and how they can use it in a critical incident. We need to understand Emergency Operations Plans (EOPs), how incident command works, and how we can help emergency responders.” Security training for salespeople I want to know everything I can know to help guys sell things that can change the outcome if something bad happens"“If a guy wants to talk about his pixels or his anti-passback, he should instead consider having a meaningful conversation with the client about best practices and how to mitigate risk. This creates a different position [for the salesman], and if there is a critical incident, something you said or did might save someone’s life.” When it comes to training and taking a more strategic approach to sales, to some extent, the security technology industry has been a victim of its own success. When business is good, security companies are less likely to look for ways to train their salespeople. “We’re in the life safety business, not in the ‘stuff’ business,” says Wilkins. “I want to know everything I can know to help guys sell things that can actually change the outcome if something bad happens.” Another problem is “we don’t know what we don’t know.”
Security isn’t easy for schools and universities. As education institutions increasingly become vulnerable targets for threats and attacks, they face the security challenges of maintaining a welcoming and open environment while ensuring the comprehensive safety of the students, teachers and staff. The balance between providing high levels of security with a certain level of convenience becomes crucial, especially when considering the large audience schools work with – the staff, administrators, students, parents and other organizations that utilize the facilities. In addition, schools are budget-conscious and must use their resources wisely. School administrators are often contacted repeatedly by organisations with multiple safety and security products The Partner Alliance for Safer Schools (PASS) is one of the organizations at the forefront of establishing security standards for schools. In 2014, the Security Industry Association (SIA) and the National Systems Contractors Association (NSCA) formed PASS, which brought together a cross functional group of members including school officials, safe schools’ consultants, law enforcement and security industry experts to collaborate and develop a coordinated approach to protecting K-12 students and staff. School administrators are often contacted repeatedly by organizations with multiple safety and security products. PASS has provided valuable insights regarding an ‘All Hazards’ approach to school safety and security. Data capture form to appear here! Ensuring procedures evolve There is no guarantee that what works to increase safety and security today will also work tomorrow. Because potential threats to safety and security can and do change, it is important that whatever policies, procedures and technology a school implements today can also evolve to address those changes well into the future. It is also important that schools take into account the need to distinguish among a wide variety of possible situations to ensure the appropriate people are notified and correct procedures followed. For example, the response to an active shooter situation is going to be very different from the response to a fight that occurs in a hallway. When it comes to protecting the entry, a video intercom, mounted just outside the main door, is a key component allowing two-way voice-and-video identification with visitors Two top priorities for school security are the ability to communicate within a facility, and the ability to control access of who comes and goes. Paul Timm, vice president of Facility Engineering Associates, an independent school security consulting firm, acknowledges the value (and popularity) of video cameras for school security, but says that value is almost completely realized in terms of forensics – reacting after an incident rather than during or before. A second priority for school security is controlling access to the building Communications, specifically mass notification systems, are an important tool for school security, says Timm. Mass notification must be able to provide emergency information to people in the gymnasium, or on a field trip. A second priority for school security is controlling access to the building. When it comes to protecting the entry, a video intercom, mounted just outside the main door, is a key component allowing two-way voice-and-video identification with visitors. But a video intercom works best in conjunction with other complementary products including remote-controlled locks that allow staff to admit visitors while safely sitting behind locked doors. The object of any solution is to eliminate or delay entry of an assailant long enough for police to respond and for school administrators to communicate with teachers and campus staff so they can lock down their classrooms or evacuate, depending on the situation.
The Physical Security Interoperability Alliance (PSIA) was founded in 2008 with a goal of creating ‘plug-and-play interoperability’ among physical security devices, systems and services. Since then, the organization’s mission has both expanded to include logical security and focused more narrowly on identity, a critical aspect of security today. In recent years, PSIA has concentrated on its PLAI (Physical Logical Access Interoperability) specification, which provides a means to enable disparate physical access control systems (PACS) to communicate to each other and share employee identity data. This is especially important for companies who have made acquisitions and inherited different incompatible PACS systems. “PLAI can unify a security environment through one trusted source, even if there are multiple PACS systems,” says David Bunzel, Executive Director of the Physical Security Interoperability Alliance (PSIA). Bridge between disparate PACS The PLAI specification provides a bridge between disparate PACS, allowing a single trusted source for identity management. Leading PACS vendors including JCI (Software House), Lenel, and Kastle Systems and biometric vendors including Eyelock, Idemia, and Princeton Identity, have each implemented PLAI adapters, supporting this specification. AMAG will have their adapter in the coming months, and Honeywell and Siemens have it on their road maps. At ISC West last April, PSIA was able to demonstrate five of these vendors sharing records and the ability to add and terminate an employee and have it updated across each PACS and biometric system. PSIA was able to demonstrate five of these vendors sharing records at ISC West last April The Physical Security Interoperability Alliance (PSIA) has evolved from supporting physical security to also integrating logical security. Access to facilities and secure areas of buildings is increasingly dependent on software and hardware systems which can validate a person’s identity. “The PSIA has chosen to focus on interoperability between identity management systems and access control devices,” says Bunzel. “We have successfully demonstrated the technology, and it is now being specified by consultants, integrators and enterprise customers in actual security systems. We expect to see some large companies announcing PLAI implementations in the next quarter.” Open standards processes PSIA relies on an open standards process, with collaboration among leaders in the various parts of the security industry. Specifications are architected, discussed, drafted, and reviewed by members of the organization in technical committees. The process is dynamic, with periodic updates added, which will improve and enhance the specifications as appropriate. The PSIA has focused on identity management for enterprise customers, says Bunzel. “We have active members who make devices that support access hardware (for example, locks and biometric systems) who by design complement PACS vendors and HR management systems.” PLAI also enables a variety of services for enterprise customers that may rely on a security credential" “We continue to add more PACS and biometrics vendors to the PLAI ecosystem, expanding the value of the specification in the market,” says Bunzel. “PLAI also enables a variety of services for enterprise customers that may rely on a security credential, including printing services, parking, and facility management. In the near future, the PSIA expects to extend PLAI into elevators. There are other identity management capabilities, and the PSIA will evaluate opportunities as the market demands them,” says Bunzel. In addition to PLAI, PSIA has several ‘legacy’ specs, but they are not actively working on further iterations. PSIA could always consider new development on legacy specs if the market demanded it. Some legacy specs address video, and security cameras often work with access control systems. However, PSIA currently is leaving video to ONVIF. The near-term direction and plan for the PSIA is to focus on PLAI and its commercialization.
Columbia Bank, a Northwest community bank headquartered in Tacoma, Washington, sought to upgrade their video surveillance solution to improve image quality and retention time. They also wanted to maximize field of view to deliver a more forceful and expansive – yet, less intrusive – solution. Working with Cook Security Group, Inc., Ross Armstrong, vice president of physical security at Columbia Bank, chose to overhaul video surveillance in their 150-plus branches across the Northwest, many of which included older analog cameras. They chose to install a mix of Hanwha Techwin models including Wisenet P series PNM-9000VQ multi-sensor / multi-directional outdoor vandal-proof dome cameras with 5 megapixel lens modules and Wisenet X series XND-8020F 5 megapixel indoor flush mount dome cameras. Surveillance cameras managed by Omnicast VMS The project, which started in June of 2018, has already deployed over 1,200 Hanwha Techwin cameras across 80 locationsColumbia Bank is in the process of the multi-phase upgrade that converts their existing branches to Hanwha Techwin video surveillance cameras managed by Genetec’s Security Center Omnicast Video Management System (VMS). The project, which started in June of 2018, has already deployed over 1,200 Hanwha Techwin cameras across 80 locations. They will complete another 60 sites in 2019, and 30 more in 2020. The video cameras serve as part of an overall physical security plan and are positioned to provide expansive coverage of bank interiors including teller lines, exteriors including parking lots and surrounding areas and ATM machines. Cameras bundled with analytics Armstrong said Columbia Bank tested out a of variety of models before deciding on Hanwha Techwin. “I didn't know which camera vendors would give us the biggest bang for the buck,” he said. “But I settled on Hanwha Techwin for a couple of reasons. One, is the price competitiveness and, two, the fact that the cameras come bundled with so many analytics that many companies want to charge extra for those licenses.” One of the analytics features the Columbia Bank security team uses with regularity is the loitering feature, specifically at their ATM machines One of the analytics features the Columbia Bank security team uses with regularity is the loitering feature, specifically at their ATM machines. “If an individual is loitering around one of our ATMs beyond the set time limit, then we have it programmed into Genetec’s Security Center to send an alert." "Omnicast snaps a photo of the loiterer and emails it to everyone designated on our security team. We then can take a quick look at that photo and quickly determine whether or not somebody is utilizing the ATM as a customer or if they're doing something they're not supposed to, such as trying to break into the ATM or installing a skimmer.” Health monitoring of the cameras Armstrong said, as he tested cameras from other vendors, he noticed a consistent drop rate which he was concerned would get worse. Even though 98 percent availability seems acceptable, any downtime creates a risk of missing critical events" “Security Center provides health monitoring of the cameras, and what I looked for was if the availability started dropping below 98 percent. Even though 98 percent availability seems acceptable, any downtime creates a risk of missing critical events. One camera model we were testing was experiencing regular outages, where we would lose 30 seconds off and on throughout the day. These short loses added up quickly and we were seeing availability times dropping somewhere around 93 to 94 percent. That wasn't acceptable. “When I reviewed the data on the Hanwha Techwin model, the average availability was consistently above 99 percent, which was so impressive. It might just be a two percent difference, but it's inevitable that the one time you need it is the one time that camera is not working as expected. Columbia Bank was unwilling to accept the risk of utilizing equipment that failed to meet our standards, and decided to partner with Hanwha Techwin, who provided a much more reliable end user experience.” Utilizing H.265 and WiseStream compression Impact on network infrastructure and bandwidth were also determining factors for Columbia Bank as they chose to upgrade their video surveillance system. Armstrong said he was disappointed to find many camera manufacturers were not quickly integrating usage of H.265 compression technology into their products. He said he is impressed that Hanwha Techwin utilizes H.265 in so many of its camera models, as well as the fact that Hanwha has incorporated its own WiseStream technology into its cameras, making them even more efficient. Hanwha Techwin Wisenet P and X series cameras use H.265/H.264/MJPEG with Hanwha’s exclusive WiseStream II compression technology Hanwha Techwin Wisenet P and X series cameras use H.265/H.264/MJPEG with Hanwha’s exclusive WiseStream II compression technology. WiseStream dynamically controls encoding, balancing quality and compression according to movement in the image. Combined with H.265 compression, the bandwidth efficiency can be improved by up to 75 percent compared to current H.264 technology. Installing non-Intrusive cameras Community banks are charged with keeping employees, customers, and assets safe, but also need to present a warm and inviting environment since they are often a hub of civic activity. In-your-face video surveillance cameras in a bank can be threatening to any would-be criminal, but they are also off-putting to customers that visit banks on a day-to-day basis. This allows us to get higher quality images – and a wider field of view – while not intruding into people’s personal space"When Armstrong and his team were evaluating camera solutions across its branches, they wanted to find a way to let customers know they were providing the latest in video security without the potentially intrusive analog cameras that often can be found just inches away from customers during transactions at the teller counter. Higher resolution 5 megapixel cameras “It’s a balance – you want customers to feel secure, but you don’t want them to feel like they are in a prison or a fishbowl,” said Armstrong. He said they removed the older analog cameras on the teller line and replaced them with the higher resolution 5 megapixel Hanwha Techwin models, which were placed off the teller line. “This allows us to get higher quality images – and a wider field of view – while not intruding into people’s personal space,” he said. SPD-150 49 Channel Decoder for connectivity One way to convey that Columbia Bank is all business when it comes to security was with an innovative decoder offered by Hanwha Techwin. Armstrong said they wanted to have video monitors showing surveillance camera feeds in certain higher-risk locations so that customers would know they are being recorded, and that would serve as a deterrent to any would be criminals. However, with the change in hardware, they were unable to connect monitors directly to a DVR. Armstrong said Hanwha’s SPD-150 49 Channel Decoder has allowed them to connect analog, HDMI, and VGA. Columbia Bank has provided video evidence to help law enforcement investigate a variety of incidents including drive-by shootings, traffic accidents, and arson “Being able to put one Hanwha decoder unit in a branch and run three monitors off of it – as well as the ability to hook monitors up to some cameras directly – has saved us tremendous amounts of money while adding a visual security feature.” Adding cameras outdoor to assist community Columbia Bank has long emphasized that they are a community bank that’s community minded. When Armstrong and his team decided to upgrade their video surveillance solution, they made the decision to add video surveillance cameras to the exterior of all bank locations not only to protect their customers as they come and go, but also to assist the community and law enforcement when incidents occur in areas surrounding their branches. We’re very pleased with the solution from Cook Security Group, Hanwha Techwin, and Genetec" “We look at it as the opportunity to give back to the community and provide assistance in a variety of ways,” said Armstrong. So far, Columbia Bank has provided video evidence to help law enforcement investigate a variety of incidents including drive-by shootings, traffic accidents, and arson. Satisfied with the system’s performance Columbia Bank has been well served by the Hanwha Techwin-Genetec security solution and Armstrong said they are very satisfied with the performance of the system. “Hanwha Techwin has been a phenomenal partner for us,” he said. “And that’s what I look for in a security provider – a long-term partnership. We’re very pleased with the solution from Cook Security Group, Hanwha Techwin, and Genetec and we look forward to completing all phases of the project.”
AlertEnterprise Inc., the physical-logical security convergence software company, announced that its Airport Guardian software has been selected by Los Angeles World Airports (LAWA) as the new Identity Management and Credentialing System (IMCS) at Los Angeles International Airport (LAX). Airport Guardian cyber-physical security software will be deployed to deliver a new level of converged security, identity and access intelligence, and enhanced customer experience across IT, physical and OT systems. “At LAWA, we work hard to provide a high level of safety, security, and service for our customers, communities, and stakeholders,” said Aura Moore, Deputy Executive Director - CIO of LAX. “We’ve selected AlertEnterprise software as our new Identity Management and Credentialing System for its integrated, configurable, and futureproof design. This new system will enable us to improve security, enhance customer experience, minimize risk, and proactively enforce compliance for many years to come.” Ensuring real-Time compliance With Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle processWith Airport Guardian software, LAX will be able to streamline and automate their entire badge lifecycle process, from application to badge printing, and access provisioning. By automating core processes with role-based workflow and active policy enforcement, the airport can ensure compliance in real-time, which helps to eliminate costly auditing efforts. The deployment of Airport Guardian software will include a secure, web-based portal that will enable LAX personnel to manage employees, vendors, and visitors across their enterprise landscape. Applicants and Authorized Signatories will be able to start, save, and submit applications, including requesting access to critical areas that require additional approval. Streamline application processes With built-in schedule management, Airport Guardian software will help the LAWA Badge Office streamline application processes and enhance customer experience, including reduced wait times, and application status visibility to applicants and authorized signatories. The aviation content pack features DACS, STA, CHRC, Rap Back, and LMS integrations as part of the Airport Guardian software Airport Guardian software includes an aviation specific content pack comprised of Tenant Management, Incident Management, Asset Governance, built-in airport compliance, industry reporting, badge auditing, and process automation best practices. The aviation content pack features DACS, STA, CHRC, Rap Back, and Learning Management Systems (LMS) integrations as part of the Airport Guardian software. Airport Security Awareness training The Airport Guardian software’s powerful LMS integration feature is designed to assist LAX administration teams in tracking and enforcing mandatory training for personnel including active shooter, Airside Vehicle Operating Permit, and Airport Security Awareness training. “LAX is one of world’s premier and busiest airports, and we are thrilled that they have selected AlertEnterprise as part of their security modernization and digital transformation,” said Ruby Deol, AlertEnterprise Chief Operating Officer. “Our game-changing approach of converged cyber-physical security is helping to make airports and critical infrastructure around the world more secure while creating a positive workforce and customer experience.”
There is a saying that ‘Everything is Bigger in Texas’, and the Dallas, Texas police department is no exception. The city of Dallas is ranked in the top 10 cities in the U.S. in terms of population, at 1.2 million people. The Dallas Police Department is the ninth largest municipal police force in the U.S., based on 3,012 sworn officers. It is led by Chief of Police, U. Reneé Hall. The department is located in the Jack Evans Police Headquarters building, which was built in 2003. It is 358,000 square feet, has six floors, is spread over a three-acre site, has a separate 1,200 car parking garage and a two-acre, open parking lot for additional visitor parking. Prior to 2003, the department was housed in the circa 1914 former City Hall Building. Preventing terrorist attack and hazards Police officials worked with a Police Design Consultant to help design the building to resist terrorist attacksThe Jack Evans Police Headquarters building was under construction when 9/11 terrorists flew airplanes into the World Trade Buildings in New York. That event was preceded by the Oklahoma City Murrah Federal Building bombing in April 1995. Therefore, security was a concern in its design. Police officials worked with a Police Design Consultant – McClaren, Wilson, and Lawrie Architects of Phoenix – to help design the building to resist a terrorist attack and isolate potential hazards. The building also needed to control visitor traffic and access. On an average month, there are 5,000 public visitors to the Jack Evans building. In addition, shots fired at police buildings nationally are not uncommon, says Paul M. Schuster, Senior Corporal/Facilities Management for the Dallas Police Department. Ready to anticipate dangerous crimes “For the most part they are random, single shot drive-by shootings. Often, the officers are unaware that the building has been shot at, until they find a bullet hole in the brick or glass. Increasingly, police tend to be a symbol of government and some citizens see that as a visible target to lash out at. Police officers are trained to expect the routine types of calls, such as domestic violence, traffic accidents, and other crimes. Yet they must be flexible to anticipate the non-routine that can be dangerous and change in a heartbeat.” On June 13, 2015, after midnight, a 35-year-old male placed a duffle bag with a remote-controlled bomb to detonate later between cars in the parking lot of the headquarters building. The suspect then began shooting continuously at the lobby windows. Officers responded to the scene, a vehicle chase began, and the incident ended outside the city. Luckily officers in the lobby took cover and were not injured. Conducting building security assessment The assessment included testing various construction materials for bullet resistance to various types of weaponsFollowing that incident, the Dallas Police Department conducted a security assessment of the building and also at seven patrol stations throughout the city. The assessment included testing various construction materials for bullet resistance to various types of weapons. Gensler Architects and Guidepost Solutions, LLC developed the solutions and plans. “Yesterday we were concerned about handguns, today we are worried about rifles, and the idea of terrorism is always present with outright attack or bombs,” Schuster notes. “The police officers and police staff only want a place that is safe and where they can do their good work.” Funding of $1.3 million was approved to upgrade the lobbies of the seven patrol stations to withstand rifle rounds, and $1.9 million to improve headquarters lobby security, and to upgrade an aging security system. Turner Construction Company and Convergint Technologies, LLC conducted the renovations and security technology integration. Challenges in upgrading lobby security Visitors were allowed free entry into the lobby and were only screened in an open area to the side if going to other floorsThe headquarters’ lobby was initially designed as a two-story glass-walled structure, with an information desk and public records service windows. Visitors were allowed free entry into the lobby and were only screened in an open area to the side if going to other floors. “The challenge in upgrading lobby security was the two-story lobby entrance glass. The glass was not bullet rated, due to budget constraints. Changing the front of the building to support ballistic rifle-rated glass would have caused extensive time, exposed the inside of the lobby to weather, and would not have solved all of the security issues,” Schuster says. “In addition, there were concerns about keeping an ‘open’ and friendly service concept in mind and ensuring that the lobby would not resemble a ‘fortress’,” Schuster notes. Bullet-rated glass and bullet resistant wall The solution was to keep the existing exterior unchanged and focus on adding a layer of security once a person enters the lobby. Visitors now enter the headquarters and immediately proceed to a side room where security screening is conducted. Once inside the screening room, the visitor has belongings x-rayed, and they walk through a metal detector A new secondary wall with bullet-rated glass and solid bullet resistant wall materials was constructed inside the lobby to channel visitors to the room. Once inside the screening room, which also has bullet resistant walls, the visitor has belongings x-rayed, and they walk through a metal detector. In the event that anyone was to produce a gun and begin shooting, the incident could be contained inside that room. Tourlock 180+90 security revolving door Once a visitor has been cleared, they proceed into the main lobby via a Boon Edam Tourlock 180+90 security revolving door. This automatic, four-wing door is the most advanced, security revolving door in the Boon Edam product range that offers maximum throughput, allowing users to enter and leave the building simultaneously. In the event that a large number of persons try to force their way into the facility, the Tourlock 180+90 will determine that more than one person is trying to enter and will reject the person and lock out any others from entering. Once a visitor is ready to leave the lobby and exit the building, they pass through another Boon Edam Tourlock 180+90 that leads to a vestibule with exterior swinging doors. In the event that someone tries to go back into the lobby from the front vestibule area, without going through the security screening room, the Tourlock security revolving door will reject their entry. Preventing tailgating and piggybacking The Boon Edam security revolving doors accurately prevent both tailgating and piggybackingThe Jack Evans Headquarters security upgrades for the lobby improved security and still kept the best aspects of the lobby design, including the antique police car, and the overhead police helicopter. The Boon Edam security revolving doors accurately prevent both tailgating and piggybacking, and provide the department with maximum security while controlling traffic flow. “While it would be great to have a building totally open to the public and then add security as needed, such is not the world we live in anymore,” Schuster adds. Future security plans include exterior site security upgrades to the patrol stations and the headquarters to include security fencing with card access controls for fleet and employee vehicles at each of the sites.
At the University of Tennessee, Knoxville, the Technology Integration Services department provides infrastructure, customer service and web application support to the faculty, staff, students, and units of the College of Business. Its focus is to facilitate the use of the campus infrastructure and support while adding complementary infrastructure and services to meet the unique needs of the college. The college took a very innovative approach to operating and securing its 174,000sq ft state of the art Haslam Business Building. The technologically advanced facility incorporates over 40 meeting rooms and needed a way to efficiently schedule and fill classrooms and conference space, yet maintain security and control. Physical access control CSC identified the Gallagher security management platform as the best fit for the foundation of the system The university had previously used an antiquated access control and security system across the campus, and realized it did not meet the demands of this new high-tech facility. Ramsey Valentine, Director of Technology for the College of Business, turned to WWR Engineering of Knoxville, and Coactive Systems (CSC) of Canton, Ohio to design and deploy a state-of-the-art integrated security business solution. The difficulty involved in deploying this solution was that certain components, like physical access control, were readily available, but other components such as digital signage information kiosks and the integration of all components of the system, were not off-the-shelf. CSC’s Brad Green and John Kortis worked with Director Valentine to understand the college’s specific needs and develop a solution that exceeded their expectations. CSC identified the Gallagher security management platform as the best fit for the foundation of the system. Application programming interface Gallagher systems are installed in approximately 90 percent of Australia’s and New Zealand’s universities. With proven strength in the tertiary market internationally, the Gallagher system was selected because of its open architecture, application programming interface, and published software developer’s kit. CSC also teamed with the local office of Simplex Grinnell. Led by Mitch Hall, Simplex was the contractor responsible for the assembly and installation of the Gallagher security system and the kiosks provided by CSC. WWR was responsible for the engineering drawings and interface to the existing security systems. The College utilizes Meeting Room Manager from NetSimplicity for room scheduling; CSC created an integration from Meeting Room Manager with Gallagher Command Centre software. CSC also designed and custom manufactured the 42 kiosks that the college uses at each classroom and in meeting room areas. Door position switches Use of the kiosk requires a valid access card carried by all students and faculty The kiosks are the user-interface to the ‘system’ for room access and scheduling. Use of the kiosk requires a valid access card carried by all students and faculty. Each touch-screen kiosk contains digital signage showing the classroom name and detailed information about the room schedule and its status. Users can also access current weather, news, and stock information via the touch screen. The kiosk may be programmed to display emergency messages and egress data if needed. The kiosks are connected to the college’s network on which Gallagher Command Centre resides. The Gallagher system controls and monitors the door functionality including electric lockset and door position switches. Meeting Room Manager is utilized by staff to schedule rooms for classes and assign students via the campus intranet. Gallagher server and controller application programming interfaces extend the functionality and flexibility of the Gallagher system as the platform for integration. Providing technology solutions Utilization of the integrated system provides continuous communications security and access control for the college, while allowing students unencumbered access to the meeting rooms and classrooms. Gallagher would like to acknowledge the support of the University of Tennessee and their security partners Coactive Systems of Canton and Simplex Grinnell, Knoxville in the development of this in-site study. CSC is a full service IT integration company providing technology solutions for audio, video, data, voice, dispatch, asset management, inventory, kiosks, security, communication, insurance, retail and medical systems. CSC’s services include custom software development, system installation, maintenance and cabling. Photos reproduced with permission from University of Tennessee.
A supplier of global technology services, Bosch chose to partner with Gallagher and KW Corporation to help streamline its North American security operations. Operational efficiency Bosch required a comprehensive yet flexible security solution that could be tailored to solve their specific requirements and challenges. Presently 22 Bosch locations are on the Gallagher platform with a cardholder database of approximately 6,000. A key area of focus for Bosch was improving operational efficiency. Command Center, Gallagher’s powerful access control solution, offered Bosch a range of reporting functions to help streamline operations. Manager of Bosch’s corporate Security, Frederick Fung, says “The user friendliness of Command Center and the ability to automate reporting means our operations now run more smoothly. Administration time has been reduced, creating significant cost savings.” Having the ability to pick up the phone and call technical support is critical to securing our sites"CenrCentralized System Bosch selected Gallagher as the solution that could best meet its needs, including a centralised system to secure multiple sites. “Having the ability to pick up the phone and call technical support is critical to securing our sites,” explains Fung. “Many of our security staff have multiple responsibilities, so the Gallagher and KW Corporation services are invaluable.” Gallagher also offers customers the same training courses that it conducts for certified channel partners, providing staff with the capability to be first responders and giving them the confidence to handle certain security issues themselves. Command Centre Like many businesses, theft of physical and intellectual property is a big concern. With the support of Gallagher and KW Corporation, Command Center manages access control, Bosch surveillance, and intrusion systems. Selecting Gallagher provided Bosch with: Video management system integration (BVMS), for safety precautions and oversight CCTV integration, image and video event audit trail Peace of mind through the use of the latest continually evolving software technologies and cyber security counter measures, eliminating the fear of hacking and site down-time Integrated intrusion detection system allowing full situational awareness Flexible and scalable solutions Fung explains, “The key differentiator for Gallagher is the company’s unmatched support, system user-friendliness, and cost savings in both short and long-term.” Gallagher solutions are flexible and scalable, creating the potential for future growth across Bosch locations. “Integration with Gallagher Command Center has had a positive impact across our sites, improving safety, security, and operational efficiencies,” says Fung. “Gallagher supports us in providing a safe and secure working environment, improving the quality of life for our associates and visitors.”
Located in the buzzing heart of England’s capital city, University College London is one of the top ranking establishments for higher education in the world. Founded in 1826, London’s first university institution, the College now has an estimated 28,600 enrolled students and 14,600 members of staff. Including agency staff, academic associates, and other visitors, UCL currently has a system of over 48,000 valid cardholders. Based primarily in the Bloomsbury area, UCL’s main campus is situated on Gower Street and includes departments such as biology, chemistry, economics, engineering, geography, history, languages, mathematics, philosophy, politics, physics, architecture and the Slade School of Fine Art, as well as the preclinical facilities of the UCL Medical School and the London Centre for Nanotechnology. Electronic access control UCL has been used as a location for a number of high profile film and television productions While the UCL Cancer Institute and Faculty of Laws are also nearby, notable College buildings include the original Wilkins Building and Gower Street’s Cruciform Building, previously home to University College Hospital. The University has further sites based elsewhere in and around London, such as the UCL Institute of Ophthalmology, the UCL Institute of Orthopaedics and Musculoskeletal Science, The Royal Free Hospital Medical School, and also the UK’s largest university-based space research group, the Mullard Space Science Laboratory, and UCL’s own astronomical observatory at Mill Hill. Due to its position within London and the historical nature of its buildings, UCL has been used as a location for a number of high profile film and television productions, including Gladiator, The Mummy Returns, The Dark Knight and Inception. The sheer scale of the University’s operations, with thousands of occupants fluctuating between its numerous facilities, has dictated the need for a comprehensive electronic access control security system – one which has evolved over many years. Physical locking controls UCL’s Security Systems Manager, Mike Dawe explains that while adhering to the University’s culture of ‘general openness’ on campus, Gallagher systems have been introduced as “a progressive response to the need for more security control on site.” Security throughout the University is managed by the Security Department of the Estates Division, which has responsibility for all the physical locking controls and electronic systems, as well as the provision of the security guarding service. By and large an open campus, a number of university buildings are free to visitors from the general public, while others are controlled by turnstiles accessible by valid cardholders only. Many other research areas are available only to those with specific security passes. Gallagher’s systems have been in place with the University since 1993 and were originally chosen for the Gallagher Commander Hardware’s ability to communicate effectively over long distances between buildings. Key industry challenges Following were the key industry challenges involved: Ensuring appropriate access to students/staff onsite Implementation of lockdown and evacuation procedures Controlling access to key University areas Protecting University property Providing unobtrusive but robust security Control and management of multiple systems Visitor time and access management Central records systems Full data integration was achieved in 2006 when the system was linked to UCL’s central HR Recognized by Mike as the ‘next important direction for the University’, the subsequent introduction of the Gallagher Access Control system (formally Cardax FT) in 2003 enabled Gallagher’s main security system to be integrated with UCL’s other data systems. Additionally, Mike highlights how “Gallagher’s ‘building blocks’ approach to programming the software also provided greater flexibility when using the system, while the network infrastructure enabled us to move away from our own discrete wiring.” Full data integration was achieved in 2006 when the system was linked to UCL’s central HR, student records and visitor records databases. Combining the regular ID card with a single access control card then followed, and validity is kept fully updated by the University’s central records systems. Currently the University has 101 buildings on the Gallagher system, which controls 939 doors, 32 turnstiles and 15 lifts. General perimeter control Typically, Gallagher security is used for the general perimeter control of the buildings, such as those with both turnstile access and a reception at the entrance, as well as additional control within College buildings to divide public and semi-public areas from departmental spaces. Gallagher systems also control UCL’s top security areas such as high risk research space and data centers. Describing UCL’s security operation, Mike explains how the Gallagher solution has been integrated with the inhouse HR, student and visitor records systems and filters duplications to ensure a single identity. This information is then fed through the Gallagher system to update cardholder records using an ‘import/export’ function. The Gallagher technology is also used to automatically send barcode information to the Library systems and update the student records system with student photos. Scheduled email notification reports are also sent regularly which, according to Mike, “has proved very useful for UCL’s high value areas.” Security operations team We routinely use reports and produce these in response to departmental concerns and requests" “We routinely use reports and produce these in response to departmental concerns and requests”, he explains. “Typically this is done by the security operations team, which analyses the information, along with CCTV data to investigate suspected crimes.” UCL is planning to integrate the Gallagher Security system with its existing CCTV system and will use this, in addition to the new Command Centre Premier client, to improve the provision of site information to the Security Control room staff. The University is also currently developing its import/ export process to automatically provide access levels based on person-type information, such as department, course etc. Gallagher would like to thank Mike Dawe, UCL’s Security Systems Manager, for his support with the production of this site profile. We would also like to acknowledge the support of our security partner, Reach Active Limited who has contributed significantly to the successful implementation of the Gallagher system at University College London.
Round table discussion
People are an essential component of any physical security system. Automation hasn’t taken over completely yet! But how has innovation changed the skillsets security operators need to operate systems effectively? The two elements – technology and manpower – must operate seamlessly and hand-in-glove to ensure that modern systems live up to their full potential. We asked this week’s Expert Panel Roundtable: How does technology innovation in security systems impact the skillsets needed by security operators and officers?
The definition of a standard is “an authoritative principle or rule that usually implies a model or pattern for guidance, by comparison with which the quantity, excellence, correctness, etc., of other things may be determined.” In technology markets, such as physical security, standards are agreed-upon language, specifications or processes that are used across the board by multiple stakeholders to enable easier interconnectivity and smoother operation of systems. We asked this week’s Expert Panel Roundtable: How are standards shaping change in the physical security market?
With the advent of online shopping, brick-and-mortar retail businesses are challenged to make transactions more convenient while enhancing the “experience” aspects that differentiate real-life shopping from the simpler route of clicking on a website. Technology is helping retailers create that differentiation, including technologies such as video systems, deep learning analytics and point-of-sale (POS) integrations that have evolved from innovation in the physical security market. For more insights, we asked this week’s Expert Panel Roundtable: What new security industry technologies are having an impact on the retail market?