Physical security

Viakoo, a pioneer in Cyber-Physical Systems and Internet of Things vulnerability remediation, announced significant platform enhancements, strategic partnerships, and a clear path forward to address the escalating challenge of AI-driven cyber threats to the physical security industry. The company made the announcement at ISC West 2025, underscoring its commitment to a proactive, collaborative approach. In a related move, Viakoo has also issued an Open Letter to the Physical Security community, advocating for a vendor-neutral, united effort to tackle the evolving security and operational complexities within physical security systems. Enhanced Viakoo action platform Demonstrated at ISC West 2025, the flagship Viakoo Action Platform features powerful new capabilities designed to empower physical security teams to operate securely and quickly: Reasoning Engine: based on 2 billion hours of production use at leading organizations. Modernized User Interface: Featuring a sleek dark mode, a rapid UI refresh for enhanced responsiveness, and proven scalability to manage tens of thousands of devices, the platform offers an improved and more efficient user experience as well as the latest in cyber protection. Accelerated Reporting: Organizations can now generate detailed reports across all levels of their security infrastructure hierarchy with unprecedented speed, providing critical insights for proactive threat management and compliance. Streamlined CPS Application and Device Integration: The platform significantly reduces the time required to onboard previously unsupported devices from months to days, ensuring comprehensive coverage and faster time-to-value. AI-Powered Support and Knowledge Base: Leveraging artificial intelligence, Viakoo’s support system now offers intuitive natural language query capabilities and context-aware knowledge base searching, enabling faster issue resolution and improved user experience. Strategic partnerships expand Viakoo Action Platform running directly on the Mercury embedded application Building on its position as the platform with the broadest integration ecosystem in the physical security industry (now exceeding 100 partners), Viakoo announced a key partnership with Mercury Security. Attendees at ISC West can witness the seamless integration of the Viakoo Action Platform running directly on the Mercury embedded application environment in the Mercury booth (#27109). This deep integration provides enhanced security and operational efficiencies for joint customers. Recognizing the urgent need to address the rapidly evolving landscape of AI-driven cyber threats, Viakoo is actively engaging with industry leaders and experts. Visionaries The company’s advisory board, including prominent figures like Todd Christensen (Business Information Security Officer, Medical-Surgical Business Unit at McKesson Corporation), Maria Sumnicht (National Director Cybersecurity, Task Force on National and Homeland Security), and Michael Parker (CMO at ReversingLabs) is playing a crucial role in guiding Viakoo’s strategic direction and ensuring its solutions are at the forefront of threat identification and remediation. The Open Letter issued by Viakoo further emphasizes the necessity for industry-wide collaboration to establish effective defenses against these sophisticated attacks. Quote from Viakoo CEO “This year at ISC West marks a pivotal moment for the physical security industry as we collectively confront the increasing sophistication of cyber threats,” stated Bud Broomhead, CEO of Viakoo. “The enhancements to our Viakoo Action Platform, coupled with our expanding partnerships and the guidance of our esteemed advisory board, directly address our customers’ urgent need for continuous visibility, operational resilience, and robust security across their physical security and other CPS systems. Viakoo remains dedicated to its vision of autonomously securing these critical environments and eliminating risk.”

Johnson Controls, the pioneer for smart, healthy, and sustainable buildings, is reinforcing its commitment to providing comprehensive life safety solutions across industries by unveiling solutions designed specifically for the non-acute healthcare and correctional facilities industries. The company’s non-acute bundled solution combines advanced security and fire prevention technologies to help modernize healthcare facilities, improve safety, and enhance overall patient and staff experience. Additionally, Johnson Controls is expanding its correctional facilities offerings to address the growing challenges of outdated and often overlooked buildings, helping communities ensure that they have the necessary infrastructure to enhance security and emergency response. Enhancing security and efficiency in non-acute healthcare As demand for clinics, urgent care centers, outpatient facilities, and other non-acute healthcare environments increases, Johnson Controls is providing bundled solutions that integrate critical aspects of security and fire prevention technologies including: Video Surveillance & Access Control – Strengthening physical security and facility oversight with AI and data analytics. Weapons & Gunshot Detection – Leveraging a cloud-based security solution to enhance threat prevention. Fire Safety Innovations – Suppression systems such as connected sprinkler systems and emergency lighting that can improve safety. Integrating advanced security “By integrating advanced security, fire prevention and technologies that connect building systems, Johnson Controls is helping to create safer, more resilient non-acute healthcare environments,” said James Burke, vice president, product sales & lifecycle solutions at Johnson Controls. “Our latest bundle leverages industry expertise and advanced technology to streamline operations, optimize staffing resources and can enhance patient and staff safety in outpatient clinics, urgent care centers, long-term care facilities and more. In these settings—where staff are stretched thin and operational efficiency directly impacts patient care—having the right technologies and service helps to provide a safe, comfortable environment for both patients and caregivers.” Strengthening correctional facilities Johnson Controls has taken steps to enhance security for penal facilities, including state and federal prisons In parallel, Johnson Controls has taken steps to enhance security for correctional facilities, including state and federal prisons, county and local jails, and detention centers. Across the U.S. and Canada, Johnson Controls is addressing the challenges that correctional facilities can face due to outdated infrastructure and decades of underinvestment by upgrading HVAC, fire, and security systems to modern standards, improving both safety and operational efficiency. Johnson Controls security systems Johnson Controls provides correctional facilities with tailored solutions such as video surveillance, visitor management, fire detection systems, fire suppression and more to help create safer and more secure environments for both the occupants and facilities. “Nearly one-third of correctional facilities are over 50 years old and are in critical need of key upgrades – from security systems to mechanical equipment,” said Greg Parker, vice president, lifecycle solutions at Johnson Controls. “Not only can these upgrades enhance overall conditions and safety for facility personnel, inmates and visitors, but the utility bills can also be lower due to overall operational efficiency.” Physical and cyber security Johnson Controls has a strong fact across industry sectors and continues to develop tailored solutions Johnson Controls has a strong presence across industry sectors and continues to develop tailored solutions that prioritize security alongside efficiency and sustainability.  With a focus on innovation, the company is committed to expanding its expertise in high-growth industries, including healthcare, education, government, and data centers, by delivering advanced solutions that strengthen physical and cyber security, safeguard critical infrastructure, and ensure resilient operations. Next era for commercial buildings Johnson Controls proudly celebrates its 140th anniversary in 2025, marking a legacy of innovation and leadership in smart, safe, healthy, and sustainable solutions. The company continues to redefine building performance, driving the next era for commercial buildings, transforming industries, and powering its customers’ missions.

Allied Telesis, a pioneer in connectivity solutions and intelligent networking tools, announces a strategic technology collaboration with Digital Watchdog (DW). Building on the commitment to innovation, Allied Telesis introduces StreamConnect for DW Spectrum, a dedicated plugin for DW Spectrum IPVMS. This integration enhances network visibility, simplifies device management, and ensures a smarter and more efficient surveillance solution. Advanced surveillance technology StreamConnect is a family of API-based plugins designed to simplify network management StreamConnect is a family of API-based plugins designed to simplify network management and enhance visibility through Video Management Systems (VMS). By seamlessly integrating with various platforms, StreamConnect provides a unified, efficient, and scalable solution for monitoring and strengthening security infrastructure. Rahul Gupta, CTO of Allied Telesis, conveyed his thoughts on the partnership, stating, “Partnering with Digital Watchdog allows us to bring together our combined expertise to enhance surveillance solutions. By integrating our secure networking capabilities with Digital Watchdog’s advanced surveillance technology, we are delivering reliable, scalable, and flexible physical security solutions for our customers.” Robust network security "Our integration with Allied Telesis strengthens our commitment to delivering advanced surveillance solutions that combine high-performance video capabilities with robust network security," says Patrick Kelly, Senior Director of Strategy at DW. "This collaboration enables us to address modern organizations' increasingly complex security requirements, providing scalable and reliable tools to protect critical assets." Join us at ISC West 2025. Visit Allied Telesis at Booth #33050 throughout the event and catch them at the Digital Watchdog Booth #10073 on April 2 and April 3 from 11:00 to 11:30 AM.

As airports invest heavily in automation, biometrics, security, self-service and personalized commercial services, terminal layouts must evolve alongside these innovations. The traditional model involving rows of check-in counters, static security areas, and inefficient passenger flows no longer makes sense. Instead, airports need seamless integration, where smart technology and intelligent design work together to reduce congestion and make the most out of every square meter. Acquisition of CCM CCM is synonymous with world-famous high-quality Italian design in the airport space With this in mind, SITA, the pioneer in air transport technology, announced the closure of the acquisition of CCM, headquartered in Milan, Italy, a world-renowned expert and pioneer in the design, production, and creation of airport interiors. This strategic move aims to redefine how airports function by seamlessly blending technology and interior design to create future-ready spaces. CCM is synonymous with world-famous high-quality Italian design in the airport space. It works with pioneering architects and designers to create efficient, functional, memorable, and stylish traveler experiences. New approach to space management "This isn't just about expanding airports," said David Lavorel, CEO at SITA. "It's about reimagining them. With CCM's deep design and execution expertise, we're transforming airports to maximize their existing footprint, optimize passenger flow, and create smarter, more flexible and valuable airport terminal environments that evolve with the changing needs of the industry." As the pioneer in passenger processing technology, SITA is at the forefront of managing airport space more efficiently. The industry's transformation demands a new approach to space management, where traditional check-in counters are replaced with innovative designs that reflect modern travel habits. Built on tech solutions "Building efficient, tech-enabled environments is crucial for the future of travel. Airports are not just transit points; they mark a moment in a journey, no matter the destination." "By integrating our expertise, we bring to life the airports of the future - architecture that is built on tech solutions and driven by efficiency to improve the overall travel experience for passengers and the operations of airport staff," said David Lavorel. SITA's existing technology The acquisition of CCM adds valuable design and customer advisory elements to SITA's existing technology The acquisition of CCM adds valuable design and customer advisory elements to SITA's existing technology, reinforcing its commitment to pioneering the future of air travel. Sergio Colella, President, Europe at SITA, added: "The market needs a fundamental shift— where technology and design work together to make airports smarter in using their space for more capacity and with flexibility to support the next generation of travel. That's why we're bringing CCM into the SITA family." "By combining our technology and experience in airport operations with their deep understanding of design and space optimization, we are bringing to the market a unique 'technology by design' capability and end-to-end integration from design to operations, all in harmony since the conception of the idea." AI-driven airport operations For 35 years under the management of the Marinoni family, CCM has worked on more than 300 airports worldwide, designing and delivering terminal spaces that balance efficiency, flexibility, and passenger experience. Now, with SITA's expertise in passenger processing, baggage handling, and AI-driven airport operations, this acquisition will help airport customers integrate technology and design as a single go-to solution, something that was not available up to now. SITA 2024 Air Transport IT Insights report These investments will only deliver their full impact if airports are physically designed to support them According to the SITA 2024 Air Transport IT Insights report, 63% of airports are prioritizing self-service, biometrics, mobile apps, and IT spending has surged to $8.9 billion as airports focus on automation, AI, and digitalization. But these investments will only deliver their full impact if airports are physically designed to support them. Technology alone won't fix congestion. It needs smarter layouts, frictionless movement, and an infrastructure that evolves with it. Monica Oberti has been appointed interim CEO of CCM, bringing decades of extensive expertise in reshaping and repurposing spaces at a large scale globally within CCM. Ms Oberti is a member of the founding Marinoni family. New opportunities in airport environments "For too long, airports have had to choose between efficiency and passenger experience. Now, they don't have to. By joining forces with SITA, we can finally bring together the best of both worlds – smart technology, intelligent design, and quality production. Together, we're not just improving airports, we're reshaping them for the future," said Monica Oberti, Interim CEO of CCM. SITA and CCM are moving fast to integrate their expertise, ensuring that existing customers experience no disruption in service, while opening up new opportunities to optimize their airport environments. The aviation industry is evolving at an unprecedented pace, and airports need solutions that don't just help them catch up but allow them to get ahead.

In recognition of World Cloud Security Day on April 3rd, Genetec Inc. the global pioneer in enterprise physical security software, shares key insights and best practices to help organizations protect their data and operations from increasing cyber threats. With cyberattacks becoming more frequent and sophisticated, organizations must look beyond traditional cybersecurity solutions. Smarter security solutions A growing number of organizations are adopting cloud-based physical security solutions as part of a broader strategy to enhance cyber resilience. By moving critical systems and data to the cloud, businesses can ensure greater protection against vulnerabilities while minimizing the operational burden on IT teams. Cloud security best practices To strengthen security in the cloud, Genetec recommends the following: Adopt solutions that support a zero-trust security model A zero-trust approach ensures that no device, user, or system is automatically trusted, regardless of its location. Every access request is verified, reducing the risk of unauthorized access. Regularly update and patch systems Cloud solutions automatically provide software and firmware updates, ensuring vulnerabilities are addressed without delay. Regularly updating and patching your system is crucial for maintaining security. Implement granular access control Limit user access based on roles and responsibilities. Utilize strong user authentication measures, such as multi-factor authentication, to minimize the risk of unauthorized access. Establish data sovereignty and redundancy Choose a cloud provider with data centers in multiple locations to ensure data is stored in compliance with local regulations and to provide disaster recovery options. Data redundancy is key to maintaining business continuity in case of an outage. Cloud-managed appliances for enhanced cybersecurity Replace older proprietary NVRs with cloud-managed appliances to connect existing devices to your cloud platform. Modern solutions such as the Genetec Cloudline line of appliances can help integrate older, less secure devices into a modern security ecosystem without compromising cybersecurity. With built-in cyber-shield capabilities, these appliances support a seamless transition to a cloud-based infrastructure, enabling gradual upgrades to more secure systems without the need for costly replacements. Collaborate with trusted partners Work with trusted technology providers and channel partners who actively monitor security threats and assist in system hardening, ensuring that your systems are always secure. Smarter protection "Cloud solutions are increasingly becoming the preferred choice for businesses looking to get the best of both worlds," said Mathieu Chevalier, Principal Security Architect at Genetec Inc. "By embracing cloud and hybrid-cloud deployments in physical security, organizations can reduce the complexity of maintaining on-premises systems while maintaining a strong cybersecurity posture."

Johnson Controls, the pioneer for smart, healthy and sustainable buildings, announced a series of upgrades to their access control and video surveillance (ACVS) solutions. These product enhancements will integrate with existing security architectures to improve management of mission-critical security and protection for people, buildings and assets. They will transform customers’ security posture, unlocking new levels of operational agility and cost-effectiveness. Advanced access control technology "Security across enterprise and commercial applications is evolving rapidly, and organizations need solutions that provide both flexibility and resilience," said Faisal Pandit, president, Controls and Security Systems at Johnson Controls. "We are empowering customers to leverage advanced access control and surveillance technologies by maximizing effectiveness, UX, cost efficiency and scalability." C•CURE IQ 3.10 release The latest C•CURE IQ release evolves the end-to-end enterprise access control and video management solution into one comprehensive integration platform, enabling users to manage 24x7 mission-critical security through a single interface across on-prem, hybrid and cloud deployments. Key features include: Enhanced Mapping: Seamless transitions between outdoor GIS maps and indoor floor plans with device integration to enable faster, more targeted responses. Advanced Video Management: Improved Video Clip Management with personalized whiteboard spaces, full journals and audit logs for forensic searches and reporting. Security Intelligence and System Health Dashboards: Easily manage alarm systems, occupancy levels and detailed system health metrics in one space. Edge AI Analytics: Advanced analytics powered by native integration with Illustra cameras through American Dynamics high-performance network video recorders (NVRs) enhance real-time security insights. Prioritized-security focus and response: Reducing unrationalized operational expenses by optimizing operator time management, and space and asset utilization. iSTAR G2 controller upgrades The Software House iSTAR G2 family of door controllers has been upgraded to meet the demands of modern enterprise environments with greater security, scalability and efficiency than ever before. Key enhancements include: Higher Capacity, Lower Footprint: The iSTAR Edge G2 panel now supports 8 readers and 1 million cardholders, dramatically lowering the hardware footprint and associated energy costs. It requires approximately 75% less space than comparable solutions. Unmatched Protection: Featuring OSDP end-to-end encryption, FIPS 140-3 certification, TLS 1.3 authentication and adherence to zero-trust cybersecurity standards. Elevated Interoperability: OSDP improvements align with all IT and procurement requirements, enabling seamless system integration. A new family of OSDP I/O modules is also available, enabling additional input for sensors and expanding on the capabilities that were introduced with the second generation of RM-4E and RM-DCM-2 Door Modules. victor VideoEdge NVR portfolio enhancements The American Dynamics scalable NVR system, victor VideoEdge, now offers increased security value and cost efficiency. Alongside integrating with C•CURE IQ 3.10, developments include: Major Performance Upgrades: Enriched system capabilities for faster processing and more effective video storage management. Built-in AI Intelligence: Advanced analytics to identify objects, behaviors and anomalies for proactive, edge-enabled security intervention. Elimination of Additional Camera Licensing Fees: Security managers can leverage the powerful native integration between victor VideoEdge NVRs and Illustra Flex and Pro cameras without incurring extra costs for camera licenses, reducing total investment. End-to-end security with Kantech, Exacq, DSC, Illustra A new platform for commercial and enterprise applications seamlessly integrates four systems into a single platform to enhance real-time situational awareness, operational efficiency and proactive threat response.  The comprehensive system combines the market-recognized capabilities of Kantech Access Control, Exacq Video Management, DSC Intrusion Detection and Illustra Cameras. The new infrastructure enables: Full System Unification: Connecting access control, video surveillance and intrusion detection capabilities for a holistic approach to physical security. Enhanced Intelligence: Delivering AI-driven video analytics, automated threat detection and flexible access control features to streamline proactive security decisions. Scalability & Flexibility: Designed to support businesses of all sizes, the solution adapts to evolving security needs while optimizing cost efficiency. These solutions will be on display through immersive Command & Control video walls at ISC West 2025 in Las Vegas from March 31 – April 4 (Booth #18033) for attendees to experience first-hand.

For businesses today, loss prevention is no longer just about safeguarding inventory from theft. While retail theft makes frequent headlines in the United States, and is indeed the leading cause of shrinkage, The National Retail Foundation (NRF) has reported that process failures, operational inefficiencies and employee theft also drive significant losses. Legacy security systems In 2022, the shrink loss is estimated to be $120billion in the United States, and that’s for retail alone. Industries like hospitality, healthcare, manufacturing, and transportation all face similar challenges even though loss and inefficiency take different forms in each of these fields. As shrinks from theft and operational inefficiency have already put margins of companies under pressure, we are increasingly seeing more businesses demand AI-powered security systems with advanced video analytics, capable of addressing both security and operational inefficiencies that their legacy security systems could not.  Understanding the full scope of loss Package theft is a common problem in commercial buildings, with which box detection in mailrooms Starbucks’ recent announcement of reinventing its franchise operation due to faltering sales is a great example of how operational efficiency can take a toll on business revenue. In restaurants or hotels, failing to anticipate customer flow can lead to long wait times or inefficient use of staff, frustrating guests.  Take, for example, in hospitals, inefficient patient flow management can lead to overcrowded waiting areas and delays in care, compromising patient health. Similarly, in manufacturing, poorly optimized assembly lines create production bottlenecks, delaying output and raising overhead.  Package theft is another common problem in commercial buildings, with which package detection in mailrooms can mitigate loss from deliveries. These invisible leaks creepingly drain profits across industries, and require future-proof solutions that not only confirm what’s already known but also provide actionable insights for improvement.  Transforming security into a powerhouse for efficiency Progress continues to advance across these areas, fueling optimism for what lies ahead. Thanks to the rise of artificial intelligence and data analytics, some security solutions are already integrated with facial recognition and license plate detection capabilities, as well as Virtual Fences that help ensure that only authorized personnel or vehicles enter sensitive areas. This can be especially useful for manufacturing environments, where controlling access to high-risk zones and protecting valuable assets are critical. Some modern security systems can even offer more than a watchful eye, doubling as a data analytic tool beyond traditional surveillance limits. Heat mapping in security AI technology Heat mapping in security AI technology analyzes ways of movement and behavior in a retail environment Modern security systems are now capable of tracking foot traffic, analyzing customer behavior, and even identifying bottlenecks in real time by incorporating different technologies such as heatmapping, people counting and queue length monitoring for long lineups. Heat mapping in security AI technology analyzes patterns of movement and behavior in a retail environment by visually representing areas with high foot traffic. With tracking over time and identifying potential vulnerable and hot spots for potential theft and fraud, resulting in change of store layout, deploy additional resources in high traffic areas and physical security placement.  Predictive security analytics AI people counting in security utilizes sensors and cameras to accurately track the number of individuals entering and exiting a space in real time. This data helps businesses optimize staffing levels, enhance customer experience, and improve overall operational efficiency by aligning resources with foot traffic trends. Predictive security analytics, such as heat mapping and people counting, are not new inventions. But I believe the ability to integrate all these functionality into a single system will allow these technologies to further mature and expand their footprint in near future. Rather than relying on separate tools for each business function, businesses can now use a single, integrated system to gather actionable data while continuing to secure protection through video surveillance. You Can’t Manage What You Can’t Measure AI-powered security systems give businesses access to a wealth of data that they can use AI-powered security systems give businesses access to a wealth of data that they can use to precisely pinpoint where losses are happening. This is key to solving the problem of shrinkage, which often goes beyond simple theft.  Consider the Starbucks case mentioned earlier, while Starbucks hasn't specified how it plans to achieve operational efficiency to “enhance the cafe experience”, an AI-powered security system could provide an all-encompassing solution to minimize bottlenecks during peak hours, optimize store layouts, and allocate staff more efficiently.  The impact of this technology can be tremendous as it not only enhances the customer experience but also reduces inefficiencies that contribute to lost revenue. By analyzing patterns,  conducting Forensic Review with Smart Search to quickly locate incidents, and understanding the root causes of loss, companies can implement targeted solutions that reduce shrinkage and streamline operations. Future-proof solutions Walmart is using foot traffic analytics to predict demand and manage inventory Companies like Walmart are already using foot traffic analytics to predict demand and manage inventory. But beyond basic predictive inventory analysis and crowd control, the data gathered will have the potential to be combined with other business functions, smart energy management, pricing and marketing strategy, just to name a few.  Investing in a security system that integrates AI video analytics, such as package detection, queue length monitoring, and Virtual Fences, can provide future-proof solutions that also enhance operational efficiency. Looking ahead With New York State's introduction of new Retail Security measures to encourage businesses to strengthen their security, we've seen increased interest. However, modern security systems with real-time analytics are now offering companies more than just protection—they’re providing valuable insights into operations, transforming security from a cost burden into a powerful tool for growth and efficiency. As businesses continue to adopt AI-powered security systems, it's clear that the role of security is evolving beyond traditional surveillance. These advanced systems are no longer just about protection, but help businesses grapple with increasingly complex challenges. By transforming security from a reactive expense into a proactive, data-driven asset, companies can stay ahead of the curve, managing not only what they can see, but also what they’ve been missing.

Technology advances in the security industry are transforming the way modern systems are designed and installed. Customers today are looking for greater scalability and flexibility, lower up-front costs, and operational efficiency. Cloud-based software as a service (SaaS) solutions, AI-enhanced tools, and IoT-enabled sensors and devices are increasingly in demand. The traditional role of the systems integrator is evolving as a result. While security integrators have always worked closely with end users, today’s pioneers go beyond installation and maintenance. They align security strategies with evolving business needs, integrating IT, cybersecurity, and data-driven insights into their offerings. A look at the past and present Integrators are often asked to help tailor solutions and provide expertise in IT and cybersecurity Traditionally, systems integrators specialized in installing and maintaining wired physical security systems like CCTV, access control, and alarms. The service model was built around large, up-front investments and project-based installations. However, today customers are seeking comprehensive solutions. They’re looking to wirelessly integrate security infrastructure with cloud-based SaaS systems and IoT devices. While modern systems are often faster to deploy, they’re most effective when supported by ongoing consulting and strategic planning. Integrators are often asked to help tailor solutions and provide expertise in IT and cybersecurity. Data requirements and modern systems  Data requirements have also changed. Modern systems collect vast amounts of data. Advanced analytics, machine learning, and automation are now must-have tools for actionable insights. Security integrators can help end users set up custom dashboards, automations, and continuous system optimization. Let’s look at some of the specific ways the role of systems integrators is evolving and how to adapt and succeed. Strengthen your IT expertise Integrators with IT expertise can ensure that hardware is optimized and maintained for peak performance The competitive landscape today includes not just security specialists but also IT-focused integrators and SaaS providers. Systems integrators with expertise in traditional physical security solutions plus IT experience offer unique value. They understand the real-world security challenges and opportunities, along with cybersecurity and network best practices. Integrators with IT expertise can also ensure that hardware is optimized and maintained for peak performance. Their experience with legacy systems allows them to offer practical recommendations on cost-effective approaches, such as upgrading or integrating older hardware with new digital solutions. Consider who’s making the purchase decisions Traditionally, security integrators primarily sold to security directors, facility managers, and operations teams. Now, multiple stakeholders may be involved in decision-making. IT teams, CIOs, and CTOs often weigh in on purchase decisions when cloud-based security and SaaS solutions are under consideration. Customers today aren’t just shopping for cameras, access control panels, alarms, and other hardware components. They’re looking for security ecosystems that can integrate with enterprise-wide IT infrastructure and business applications. When working with these different teams, consider outlining the system's return on investment (ROI). How can the solution reduce risk for various departments? Can it help improve operational efficiency or reduce the time required to onboard and train staff? Will it make regulatory compliance easier to manage? Focus on the long-term value for the entire organization. Take a consultative approach Another way systems integrators are adding value is by offering vertical specialization Installation fees remain important for many integrators, but there may be additional consultative opportunities to build long-term relationships with customers. Offer services such as roadmap planning, hardware and integration maintenance, training to certify end users on the manufacturer’s product, and cybersecurity services. While cloud-based solutions reduce on-premises maintenance, they don’t eliminate the need for ongoing support and training. Consider offering training opportunities. These can lead to other benefits as well. Better-educated and technically proficient customers are usually more willing to adopt new technologies. They understand the value of these investments and have more confidence that they’ll see results. Another way systems integrators are adding value is by offering vertical specialization. Healthcare, sports venues, critical infrastructure, education, retail - each specialty has its own set of challenges, partner networks, regulatory restrictions, training needs, and business requirements. Integrators who specialize are uniquely positioned to offer key sector-specific insights that are invaluable to their clients. Embrace the cloud A key growth area for integrators is supporting customers in their shift to cloud deployments. Cloud solutions aren’t a one-size-fits-all solution. Each organization is evaluating options and deciding whether cloud, hybrid, or fully on-prem solutions are the right fit for its unique needs. A key growth area for integrators is helping clients in their shift to cloud deployments Helping customers navigate and adopt cloud or hybrid solutions opens new opportunities to expand your business and deepen your relationship with your customers. Systems integrators who sell cloud solutions have the opportunity to add new layers to services for more value for customers. With a cloud solution that's easy and fast to deploy and managed and maintained by the provider, you can reduce overhead costs, staff training, and truck rolls via remote customer support. These benefits also allow you to spend time developing greater expertise in your customers’ processes. Using this knowledge, you can tailor your services towards potential productivity gains for your customers and turn them into additional sales. You ensure that your customers get the most out of the technology that’s available and that they have already purchased. Highlight your focus on cybersecurity Cybersecurity is no longer solely an IT department's responsibility. While dedicated IT security teams may still handle broader network defense, integrators play a crucial role in securing access control, surveillance, and IoT devices within a security framework. If unsecured, these devices can provide an entry point for cyber criminals to gain access to an organization’s network. Cybersecurity is no longer solely an IT department's responsibility To best protect end users from cyberattacks, choose physical security systems with built-in security and privacy-by-design features. Help customers implement best practices to ensure their entire ecosystem is designed, built, and managed with end-to-end security in mind. Once implemented, work with your manufacturers, consultants, and end users to ensure that vulnerabilities are identified and mitigated. Every person on the network plays a role in keeping cyber threats at bay. Lean into the power of partnerships In today’s complex and dynamic security landscape, choosing the right technology partners is crucial. Ask potential partners to share their technology roadmap, and how you can offer feedback or participate in discussions about industry trends. Ideally, your partners will have a program in place to get input from integrators and end users, so they can develop products that are designed to address their most pressing issues and concerns. Your manufacturer partners should be working to help identify the evolving needs of customers and communicate these insights to systems integrators. Seek partners who actively support integrators to understand how security is evolving In addition to a good experience for the end user, strong manufacturer partners also offer solutions to streamline and automate workflows for integrators. It should be easy to order and check your shipping statuses online, for example. These are simple things that save you time and demonstrate your partner’s care for your business. Seek partners who actively support integrators to understand how security is evolving. While training is often offered on-site, some companies are now also offering blended learning models so integrators and their technicians can reduce classroom time and stay out in the field. Evolution is an opportunity Security integrators with traditional physical security expertise remain indispensable because they understand real-world risks and regulatory requirements. They can provide hands-on system deployment and optimization. Now, there are new opportunities to build long term customer relationships. As the physical security industry undergoes this profound shift, adaptation is key. By embracing cloud and hybrid solutions, integrators can unlock new revenue streams, enhance customer relationships, and stay ahead of technological advancements. With the right partnerships and a forward-thinking mindset, systems integrators can navigate this transformation and take advantage of new opportunities being presented by evolving technology.  Leverage your deep industry experience while upskilling in cloud, cybersecurity, and IT. The strongest approach is for end users, systems integrators, IT specialists, and manufacturers to work together to navigate industry changes.

Access control solutions will continue their evolution in 2025 as organizations assess and adapt to dynamic and increasingly dangerous threats. Trends to watch include the growing adoption of mobile access credentials and digital IDs, and the integration of digital and physical security and other technologies. Other ongoing trends include the integration of AI into access control solutions and the increasing adoption of contactless biometrics for enhanced convenience.  New access control innovations As these trends gather momentum, they highlight the pivotal role access control systems play in combining security and convenience, every hour of every day. Organizations must strike the ideal balance between a secure environment and satisfying user experience if they are to meet increasingly vocal demands for both. Achieving this balance not only delivers the expected user experience but also delivers multi-layered threat protection while introducing exciting new access control innovations.  Digital technologies and open standards Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities Modern access control solutions deliver a faster pace of innovation and dramatically improved capabilities as compared to what was possible in the past. The primary objective is no longer simply to secure places and assets so they are beyond the reach of the wrong people. Now it also must be as easy as possible for authorized individuals to enter a building or access digital assets. Mobile access credentials and digital IDs are increasingly a preferred solution for achieving this seamless and convenient access experience. Technology convergence is happening at a rapid pace and this convergence makes it possible to integrate digital and physical security with real-time location systems and other technologies. Together, these converged technologies provide multi-layered protection against both cyber and physical threats while also enabling valuable new capabilities.  2024 State of Physical Access Control Report As AI is increasingly incorporated into access-control solutions, we will see even more powerful ways to leverage access control data for analytics use cases. Almost 40% of respondents to our 2024 State of Physical Access Control Report said they were looking to do this. Equally consequential is the rise of fast, frictionless and easy contactless biometrics solutions in a wide range of applications including healthcare, where 32% of respondents to our recent 2024 State of Healthcare Security Report said their facilities have already implemented this technology for authentication. Looking at the broader marketplace, nearly one in four (23%) respondents to our 2024 State of Physical Access Control Report cited biometrics when asked to “name the top three trends shaping the wider access control industry in the near future.” Evolution of access control solutions As access control solutions become increasingly central to secure and convenient daily life, these and other trends will have an ongoing impact on all market sectors from healthcare and banking to the corporate real estate enterprise and business and college campuses. At the same time, those responsible for a facility’s digital and physical assets know that these trends – and security in general – will never be a static proposition. The only constant is change. Threats will never stop evolving, and those tasked with protecting organizations against these threats must never stand still. The evolution of access control solutions that we saw during 2024 will continue through 2025 and beyond, and organizations will need to remain thorough and vigilant as they address today’s ever-expanding attack surfaces and ever-evolving attack schemes.

AI has the potential to enhance the usability of traditionally complex access control and physical security systems. The application of AI (artificial intelligence) within access control is still relatively new, but rapid advancements in generative AI are already transforming how security systems operate. acre security is driving the deployment of generative AI in access control through its acquisition of REKS earlier this year. REKS is a purpose-built generative AI solution designed specifically for acre’s access control platform. Unlike generic AI tools, REKS understands both system and security-specific terminology, allowing users to ask natural-language questions like, “Show me all access denied events at a specific location,” and receive instant results. AI workflows and AI agents “We're starting to see how AI workflows and AI agents, that leverage language models, can potentially be used in conjunction with access control to create new, automated processes around false alarm reduction, system configuration, report generation, data analysis, threat detection, and in-system customer support,” says Adam Groom, Director of Business Development, AI Development Team, acre security. “We expect AI-driven capabilities to evolve rapidly, but the full range of benefits will depend on continued development and real-world application,” he adds. Integrate AI-driven capabilities acre’s ability to integrate AI-driven capabilities across the company’s product portfolio positions The best way to think of REKS is as an acre access control expert you can talk to, says Groom. “As AI adoption grows in security, REKS will expand its capabilities, making access control more usable and more efficient.” Groom says acre’s ability to integrate AI-driven capabilities across the company’s product portfolio positions the company as a pioneer in next-generation physical security. “These features will add long-term value by enhancing usability and operational insights across various segments,” says Groom. “Work is already under way to incorporate REKS into acre access control, and we’ll evaluate other integration opportunities in the future.” REKS' AI capabilities According to acre, REKS simplifies daily operations, automating routine tasks, and delivering real-time, actionable intelligence. With REKS' AI capabilities, users can interact with the system to retrieve more detailed insights and actionable information from their acre access control system. “This eliminates the need for complex reports, navigating drop-down menus, or manually reviewing logs,” says Groom. “It significantly enhances efficiency and usability for security professionals.” Enhancing productivity and customer satisfaction Key concern is ensuring that system configuration, enactment, and servicing remain within their scope  For integrators, the key concern is ensuring that system configuration, implementation, and servicing remain within their scope of expertise. With REKS, that doesn’t change — but the process becomes significantly faster and more efficient. Instead of manually configuring every panel, input, and output — a traditionally time-consuming task — REKS enables integrators to use natural language commands to streamline setup and adjustments, says Groom. This eliminates tedious steps and dramatically improves operational efficiency, allowing integrators to deploy and fine-tune systems with greater speed and accuracy, ultimately enhancing both productivity and customer satisfaction, he adds. Cloud-enabled ecosystems “We are committed to helping organizations modernize their security infrastructure by transitioning from legacy systems to cloud-enabled ecosystems at their own pace — ensuring minimal disruption while maximizing value,” says Groom. “By integrating AI-driven capabilities, we enhance usability and deliver deeper operational insights across all segments.” “Security’s future isn’t about forcing change — it’s about empowering choice,” adds Groom. “Whether staying on-prem, migrating to the cloud, or adopting a hybrid model, we plan to provide a seamless, zero-disruption transition, prioritizing interoperability, automation, and security at every stage.” Generic AI tools AI must be purpose-built for security applications because security demands precision, reliability, and context-aware decision-making, which only focused AI offerings like REKS bring to the table, says Groom. In contrast, generic AI tools, like ChatGPT, are designed to perform a wide variety of tasks, like how humans can learn and do many different things. Instead, purpose-built AI is built to do just one specific function. “REKS adds specially designed artificial intelligence to our access control solutions to enhance both intelligence gathering and the user experience,” says Groom. New applications in access control The integration of generative AI into acre's access control platforms and their broader portfolio A new AI development team will lead AI initiatives at acre, driving the integration of generative AI into acre's access control platforms and their broader portfolio.  This team will seek to push boundaries in applying AI to new applications in access control, intrusion detection, and beyond, empowering security professionals to interact with their systems in a smarter, more intuitive way. But don’t worry, AI will not take the human element out of security entirely. AI human capabilities “The reality is that AI will improve upon human capabilities because it is a versatile tool that supports and strengthens security operations, not a replacement for human decision-making,” comments Groom. “It helps operators process large amounts of data quickly and detect patterns that might be missed otherwise.” Rather than removing the human element, AI allows security teams to work more efficiently by automating repetitive tasks and providing actionable data, enabling professionals to focus on critical responsibilities.

As the pioneering security event in the United States, ISC West is truly the global focal point for bringing together professionals across the physical and cybersecurity landscape. The event seeks to showcase innovation in security technology, nurture professional development, and explore the security implications of today’s connected world. Future of security  With the growth of cybersecurity programming and the established Cybersecurity & Connected Internet of Things (IoT) pavilion, ISC West is addressing the future of security head-on. “As the lines between the digital and physical worlds blur, collaboration and shared learning among defenders have never been more critical,” says Mary Beth Shaughnessy, Event Vice President at RX USA, who oversees all aspects of the ISC brand. Shaughnessy previews what’s new at ISC West 2025 and shares other insights in our interview. Q: For long-time attendees at ISC West, what will be the biggest surprise at the 2025 show? Shaughnessy: Long-time attendees know to expect top-tier educational content through the SIA Education@ISC West program (produced by the Security Industry Association (SIA)) in addition to cutting-edge security innovations showcased by 700+ exhibitors. New this year is our focus on technology, training, and education around cyber-physical threats. In today’s connected world, physical and cybersecurity defenders must take a unified, holistic approach to protecting their people, assets, and data. ISC West serves as a bridge between those two worlds, helping organizations tackle the complex security landscape. Q: Presenting a high-profile music concert as part of ISC West is a fun value-add for attendees. Describe how this feature has been embraced by longtime attendees, and the plans for 2025. Shaughnessy: We’re thrilled to announce that the legendary Gin Blossoms will headline the ISC West Concert, sponsored by Wavelynx. This tradition began last year and became a celebrated highlight, offering professionals a chance to unwind and connect with colleagues and peers after a productive day on the show floor. When choosing a performer, we focus on acts that resonate across generations, making the experience both entertaining and memorable for our diverse audience. We are excited to continue this fun and exciting event and networking opportunity. Q: In the past, the education program at ISC West has been seen as secondary to the Expo event. How have you sought to increase the profile of the education program, and what new features will attract more attendees in 2025?   Shaughnessy: We’ve expanded the SIA Education@ISC programming from three to four days, now beginning two days before the expo hall opens. These dedicated education days ensure professionals can engage in thoughtful discussions and gain actionable insights without overlapping with the Expo. This year, we’re proud to partner with RSA to introduce a new “IT for Security Professionals” track while also offering our core tracks, including AI & Digital Transformation, Critical Infrastructure & Data Protection, Cybersecurity & IT, InfraGard National Members Alliance @ ISC, and Video Surveillance. We will also be welcoming powerful keynote speakers — Rachel Wilson, Director of Cybersecurity, Morgan Stanley Wealth Management; Will Bernhjelm, Vice President of Security, Mall of America; and Kate Maxwell, Chief Technology Officer, Worldwide Defense & Intelligence, Microsoft. Q: What else is “new” at ISC West in 2025? Shaughnessy: Our educational programming has grown significantly — this year’s SIA Education@ISC program is our most extensive yet, offering more than 115 sessions led by over 200 distinguished experts. With broader and deeper topics, the program emphasizes the critical convergence of cyber and physical security, providing unparalleled insights for today’s security professionals. We are also significantly ramping up our cybersecurity offerings and expect to have more than 50 exhibitors in our Cybersecurity & Connected IoT pavilion with names such as Entrust and Ontic. Q: Networking is a critical aspect of ISC West. How are show organizers working to increase networking opportunities? Shaughnessy: Networking remains a top priority at ISC West, with countless opportunities to build valuable connections. Professionals can join peers at popular spots like The Bridge, The Cyber Hub, and the Career Zone (sponsored by: TEECOM). These spaces offer the chance to learn from industry experts, explore the challenges and innovations shaping the security workforce, and engage in dynamic discussions with peers. Also, returning by popular demand, the ISC West Concert, proudly sponsored by Wavelynx, delivers a vibrant evening of music and networking in a relaxed atmosphere. Together, these experiences ensure networking at ISC West is both impactful and memorable. Q: What is the biggest challenge for organizers of ISC West (and related events), and how are the organizers seeking to address the challenges? Shaughnessy: As with most events, there is a lot of pressure on organizers to ensure there’s “something for everyone,” add meaningful value, and introduce fresh, exciting features. At ISC West, we work to raise the bar each year by expanding our content with more thought pioneers, showcasing a broader range of innovative technologies, and fostering additional networking opportunities. Achieving top-quality results is no small task — it demands careful planning, collaboration, and a dedication to continuous improvement. This means actively listening to the needs of our attendees and exhibitors, staying ahead of industry trends, and ensuring we provide an experience that informs, inspires, and connects the security community.

Big news on the mergers and acquisitions (M&A) front is closing out 2024, a year in which several shifts changed the face of the physical security manufacturer community. Announced in December, German giant Bosch Group is selling its Building Technologies division’s product business for security and communications technology to the European investment firm Triton.  Bosch division selling to Triton  The transaction encompasses three business units – Video, Access and Intrusion, and Communication – and thus the entire product business of Bosch Building Technologies that was offered for sale. All 4,300 associates employed in these units at more than 90 locations worldwide will be taken over. The transaction reflects a growing confidence in the security market among private equity companies such as Triton, Becklar, and Volaris.   Sharing best practices Acre Security and Bosch will remain independent, standalone companies under Triton’s ownership Acre Security, previously acquired by Triton, has benefited from Triton’s strategic guidance and expertise, according to the company, which is confident Bosch will experience the same level of support and opportunity to thrive. Acre Security and Bosch will remain independent, standalone companies under Triton’s ownership, but will benefit from the potential to collaborate and share best practices as part of the broader Triton portfolio.  Resideo acquires Snap One  Earlier in 2024, there were other large M&A transactions. In the spring, Resideo Technologies, Inc., a manufacturer and distributor of technology-driven products and solutions, agreed to acquire Snap One Holdings Corp., a provider of smart-living products, services, and software to professional integrators. The transaction is valued at $1.4 billion, inclusive of net debt. Upon closing, Snap One becomes part of Resideo's ADI Global Distribution business.  Honeywell buys Carrier’s Access Solutions  In late 2023, Honeywell announced plans to enhance and strengthen its building automation capabilities with the acquisition of Carrier Global Corporation’s Global Access Solutions business for $4.95 billion, in an all-cash transaction.  The acquisition, which played out through 2024, includes both hardware and software solutions, adding three respected brands to Honeywell’s portfolio with a focus on life safety and digital access solutions. Acquired brands include LenelS2, commercial and enterprise access solutions; Onity electronic locks; and Supra cloud-based electronic real estate lock boxes. Hirsch reemerges as an iconic brand  The Identiv sale was originally announced in April, subject to regulatory approval Identiv announced plans to sell its physical security business and assets to Vitaprotech, the security solutions provider that also acquired British manufacturer, TDSI, in 2019. The Identiv sale was originally announced in April, subject to regulatory approval.  As a result of the sale, Hirsch, a global security technology pioneer advancing physical security, video intelligence, cybersecurity, and digital identification solutions, announces the relaunch of its iconic brand and strengthened focus on the industry’s most complete high-security, end-to-end platform.  Ease of use security solutions The move seeks to reposition Hirsch as the global pioneer in physical security, video intelligence, and identity solutions, protecting everything from small enterprises to critical national infrastructure. With a 43-year-strong foundation in the industry, Hirsch’s mission has always been empowering a secure, connected world, combining government-grade high security with ease of use. Milestone and Arcules unite  Effective July 1, 2024, global video technology company Milestone Systems announced its merger with the cloud-based video surveillance solutions provider, Arcules. Both companies are owned by Japanese multinational Canon Inc. Based in Irvine, Calif., Arcules was spun off from Milestone in 2017. The merger brings together Milestone and Arcules’ best-in-class capabilities within video management software (VMS), video analytics, and video surveillance as a service (VSaaS), providing a complete video technology offering.  More M&A stories in 2024  In other M&A moves in 2024, cloud-based workforce management software provider Synerion USA Inc. acquired cloud-based video surveillance and access control solutions platform Qumulex Inc. Also, the global pioneer in airspace awareness and security, Dedrone, became part of the public safety and technology company Axon. The acquisition unites two companies with a shared mission to improve public safety and national security by staying ahead of persistent and escalating threats, enabling faster, more effective responses and ultimately protecting more lives in more places.

Genetec Inc., the pioneer in enterprise physical security software, announced that it has been selected by the City of Brampton in Ontario to support a new public safety initiative. Genetec solutions will be used to help Brampton provide regional law enforcement agencies with critical data to expedite crime investigations and improve community safety. Genetec AutoVu™ SharpV LPR Brampton’s project will see the deployment of 200 Genetec AutoVu™ SharpV LPR cameras As the first project of its kind in Canada, Brampton’s project will see the deployment of 200 Genetec AutoVu™ SharpV License Plate Recognition (LPR) cameras at major intersections. These cameras will not be used for issuing speeding tickets; instead, they will function exclusively as an investigative tool to support Peel Regional Police in solving crimes and monitoring vehicle-related incidents. 360-Degree street cameras By capturing key vehicle details—such as license plate numbers, make, color, and type—they will assist law enforcement in investigating offenses and enhancing public safety. Data from AutoVu SharpV and 360-degree street cameras from Axis Communications will be managed through Genetec™ Security Center. The platform will enable investigators to correlate vehicle information with corresponding video footage to enhance situational awareness and enable faster incident response. Clearance digital evidence management system System will operate in full compliance with municipal, provincial, and federal privacy laws In the event of a reported incident, the City of Brampton will be able to quickly and securely share video evidence and ALPR data with law enforcement using the Genetec Clearance digital evidence management system. This will help expedite investigations by ensuring critical evidence is readily accessible when needed. Security and data privacy remain paramount with this initiative, and the system will operate in full compliance with municipal, provincial, and federal privacy laws. New innovations and technologies All captured information will be securely managed and used solely for law enforcement investigations. Only authorized personnel will have access to the data, with all user activities and case-related actions being logged to maintain the integrity of the chain of custody. “Peel Regional Police is committed to utilizing new innovations and technologies to better support the critical work of our officers and enhance public safety," said Deputy Chief Anthony Odoardi, Peel Regional Police. All captured data will be securely managed and used solely for law enforcement studies Odoardi added: "This welcomed investment by the City of Brampton will provide our service with increased access to data, improving our ability to investigate and respond to traffic-related crimes and safety concerns. By working together, we will continue to strengthen our efforts in keeping our communities safe.”  “Too many victims and families have suffered heartbreak at the hands of criminals and enough is enough. Residents made it clear through the 2025 budget process that they want to see action from the City to address community safety, and we are delivering," said Patrick Brown, Mayor, City of Brampton.  Expansion of investigative tools Brown added: "By investing in cutting-edge technology, we are giving law enforcement the tools they need to track down offenders and hold them accountable." "This is a major expansion of police investigative tools making Brampton the worst place in Canada to commit a crime. It is a game changer in protecting our community and sends a message to criminals that if you commit a crime in Brampton, you will be caught.”  Video surveillance and digital management solutions “The City of Brampton is demonstrating exceptional leadership in using technology to enhance public safety in a responsible and effective way,” said Alain Bissada, Area Vice President - North America at Genetec Inc. “The deployment of our license plate recognition cameras, alongside our video surveillance and digital evidence management solutions, will provide law enforcement with high-quality, real-time data to support their investigations while ensuring that privacy remains a top priority.”

Newbury Manor School, a specialist institution managed by Aspris Children’s Services, has recently undertaken a major security upgrade to enhance the safety of its students. Located in Somerset, the school provides education and care for young people aged 6-19 with additional needs. Ensuring student safety is paramount, and the school sought a fencing solution that would offer both security and durability while maintaining a welcoming environment. Modern safeguarding standards The school’s outdated fencing and gates no longer met modern safeguarding standards Understanding the need for a long-term, high-quality security system, Newbury Manor School partnered with Jacksons Fencing, a pioneering provider of security fencing solutions. The school’s outdated fencing and gates no longer met modern safeguarding standards, prompting the decision to invest in Jacksons Fencing’s EuroGuard® Extra V Mesh security fencing system. A secure and durable solution To ensure the safety of students, the decision was made to replace the outdated fencing with a more secure and durable solution. After thorough consideration, EuroGuard® Extra was chosen for its strength, resilience, and anti-climb design, making it the ideal choice for a school setting. Installed by 1st Aid 4 Fencing, a Jacksons Approved Installer, the system consists of 5mm thick wire mesh panels with a 200 x 30mm mesh pattern, providing significantly enhanced security compared to standard V mesh fencing. The tamper-proof fixings and rigid mesh construction ensure durability and resistance to impact, making it particularly suited for schools where students may come into contact with the fencing. EuroGuard Extra system EuroGuard Extra system is rigid and secure, making it perfect for schools EuroGuard® Extra is more resilient than traditional V mesh fences, which often feature a thinner 4mm wire thickness and larger 200 x 50mm apertures. What’s more, the wire in Jacksons mesh fencing is always measured before coating, for an accurate representation of strength.  With its tamper-proof fixings and smaller mesh apertures, the EuroGuard Extra system is rigid and secure, making it perfect for schools where children may lean on or interact with the fence. It also features an anti-climb design, making it an ideal solution for schools where protection against truancy and trespassing are needed on both sides of the boundary. Open mesh design Beyond its security benefits, the open mesh design allows for unobstructed visibility, enabling staff to supervise students effectively while maintaining a sense of openness. The increased visibility offered by the EuroGuard Extra fencing also enables staff and teachers to supervise the students more effectively while maintaining a sense of openness on the school grounds. Unlike solid barriers that can feel closed off, the V mesh design provides clear views of the outside environment, helping reduce anxiety and creating a more welcoming atmosphere. Enhanced security with modern aesthetics EuroGuard Extra is designed to withstand the elements, resisting rust and corrosion To further reinforce perimeter security, a double-leaf green V mesh gate was installed to replace the previous wooden gate, which had fallen into disrepair. This upgrade not only enhances security but also integrates seamlessly with the school’s overall aesthetic. Manufactured from galvanized steel and finished with a green polyester powder coating, EuroGuard Extra is designed to withstand the elements, resisting rust and corrosion. Backed by Jacksons Fencing’s 25 year guarantee, the system offers a long-term, low-maintenance security solution, providing peace of mind for the school. High quality fencing solution Commenting on this successful project, Peter Jackson, Managing Director at Jacksons Fencing, expressed, “At Jacksons Fencing, we understand that schools like Newbury Manor require security solutions that go beyond just perimeter protection-they need durability, visibility, and an environment that feels open yet secure." "EuroGuard Extra delivers on all these fronts, ensuring both safety and peace of mind. We’re proud to have contributed to this important project, reinforcing the school’s commitment to student welfare with a long-lasting, high quality fencing solution.”

Genetec Inc., the global pioneer in enterprise physical security software, announced The City of Edinburgh Council is using Genetec™ Security Center as the backbone of its Smart City Strategy. The software is transforming public safety, city services and urban planning by allowing the council to manage all smart city technologies from a single interface. Integrate new applications and technologies The council’s Smart City Strategy focuses on introducing innovative technologies to manage aids The council’s Smart City Strategy focuses on introducing innovative technologies to manage resources more efficiently and improve public services. A key barrier to this vision was the city's outdated public space security system, which lacked the ability to integrate new applications and technologies. With funding from the European Regional Development Fund (ERDF) and in partnership with North, Edinburgh has launched a state-of-the-art Smart City Operations Center built on Genetec Security Center, a unified platform that combines video surveillance, analytics, and IoT sensors, through one platform. Open hybrid-cloud architecture “All truly connected Smart Cities start with unified security as success depends on centralizing your operations under one platform. Otherwise, every new IoT device deployed will make you data-rich but information poor,” comments Ben Durrant, Account Executive, Genetec Inc. "Our platform differs from conventional alternatives because of its open hybrid-cloud architecture that offers the flexibility and functionality needed to evolve and keep pace with new requirements.” Capabilities beyond physical security The system not only supports day-to-day functions and the control of large-scale events With a unified platform in place, Edinburgh has been able to expand CCTV coverage in public spaces and enable secure data sharing with partners like Police Scotland, the Fire Service, and Transport for Edinburgh. The system not only supports day-to-day operations and the management of large-scale events such as the Edinburgh Fringe, the Royal Military Tattoo, and the Hogmanay celebrations, but it also extends its capabilities beyond physical security. Security Center ecosystem Andrew Foster, MD, Public Services at North comments: "The Security Center ecosystem allows us to gather and visualize useful data sets from advanced analytics IoT sensors on how the city is actually being used by residents and visitors." "This enables the council to make more informed decision making on how Edinburgh can become even safer, greener and better maintained." Improved quality of footage The council credits the software with saving hundreds of man hours that were yet spent manually The council credits the software with saving hundreds of man hours that were previously spent manually trawling through surveillance footage. As well as with helping it to more than double the number of viewing requests from Police Scotland that it can positively respond to. The improved quality of footage submitted as evidence is also expected to increase the number of early guilty pleas, reducing the time police officers must spend attending court to give evidence. Smart City strategy “The benefits for Edinburgh residents are massive. Enhanced public safety, improved services, optimized traffic flow, better infrastructure and city planning,” concludes Gavin Brown, Head of Network Management & Enforcement, Edinburgh City Council. “Genetec and North have proved instrumental in helping deliver our Smart City strategy.” 

Silverstein Properties, a pioneering real estate development, investment, and management firm, and its partners SwiftConnect, Allegion, and Kastle, announced they are live with resident keys in Apple Wallet for all apartment units at a multi-family housing location: Silverstein’s Silver Towers residential property at 606 West 42nd Street in New York City. Silverstein’s residential tenants now have an easy and secure way to add a resident key to Apple Wallet to access the apartment building and unlock their homes with a simple tap of an iPhone or Apple Watch—thus eliminating the need to use a traditional, physical key. Resident key in Apple Wallet The rollout of keys in Apple Wallet marks an important milestone for the U.S. real estate industry “We’re excited to make it easy for our residents to use their resident key in Apple Wallet to get into their buildings, homes, and common areas, which builds upon our previous offering to office tenants who use their employee badge in Apple Wallet to access offices and shared spaces including lounges, cafes, conference facilities, and yoga studios,” said Tal Kerret, President of Silverstein Properties. The rollout of keys in Apple Wallet marks an important milestone for the U.S. real estate industry, as property owners and employers reimagine the home and workplace experience for residents, office tenants, and employees. SwiftConnect’s success: Enhance security for residents “The Silver Towers project builds on SwiftConnect’s success in delivering seamless access via NFC wallets across the most iconic commercial real estate properties in New York and beyond,” said Matt Kopel, co-CEO and President of SwiftConnect. “We are excited to once again partner with Silverstein Properties and to extend our leadership into the multi-family housing market. Now, residents can easily access their personal spaces with their iPhone and Apple Watch, and property teams are able to enhance security for their residents—while also automating the process of managing keys and access.” Modern access-control solution SwiftConnect integrates with the Kastle Access Control platform; Schlage® mobile credentials To provide residential tenants with this experience, SwiftConnect integrates with the Kastle Access Control platform; Schlage® mobile credentials; and access control devices from Allegion™, as well as all other necessary business platforms and systems to create a unified digital network for hassle-free mobile access. “Kastle is thrilled to be a partner on the Silver Tower project, leveraging Kastle’s robust and proven access-control products to create a modern access-control solution that delivers an unparalleled experience both property owners and residents can trust,” said Haniel Lynn, CEO of Kastle. Schlage mobile-enabled wireless locks “We are excited to work with SwiftConnect and play an important role in Silver Tower's resident key in Apple Wallet multifamily housing deployment,” said Mark Casey, Vice President of National Electronic Sales of Allegion. “Resident Keys in Apple Wallet—alongside our Schlage mobile credentials and Schlage mobile-enabled wireless locks—not only enhances security and convenience for residents, but also exemplifies our commitment to driving the future of seamless access and smart apartment technology.” How seamless access works at Silver Towers Tenants can add their resident key to Apple Wallet after an initial set-up through Silverstein’s Inspire app, using SwiftConnect’s AccessCloud platform. Once added, tenants can hold their iPhone or Apple Watch near a door reader or smart lock for seamless access to the apartment building, their home, and shared fitness and amenity spaces.  With Express Mode, tenants don’t need to wake or unlock their device to use their resident key—they can simply hold their device near a reader and go. If an iPhone needs to be charged, they can still use their device to access their apartment and amenity spaces with Power Reserve.  Resident key in Apple Wallet takes full advantage of the privacy and security features already built into iPhone and Apple Watch. Data is encrypted and protected against tampering and theft, and Apple cannot see when and where a resident uses a home key in Wallet.  Silverstein’s holistic customer experience program The new offering falls under Inspire, Silverstein’s holistic customer experience program that reshapes how, when, and where the company’s customers live and work. Inspire brings hospitality services, social and wellness programming, data-driven workplace technology, and a flexible workspace solution under one umbrella. Since its inception 67 years ago, Silverstein Properties has been recognized for driving innovative technology adoption to enhance tenant experience. The company has built a reputation for developing exceptional projects, enhancing local communities, providing outstanding services to customers and partners, and driving innovation within the industry.

Delta Electronics UK is a globally renowned provider of telecom, datacenter, and industrial power solutions. Jason Butcher, Managing Director of Delta Electronics UK in Hemel Hempstead, recognized the importance of staying ahead in today’s rapidly evolving security landscape.  With a commitment to ensuring the safety of employees and visitors, he sought to upgrade the company’s existing video security system. Although the current system was functional, it lacked the advanced AI-driven features and capabilities that modern security solutions offer. Taiwanese security solution Delta Electronics UK turned to VIVOTEK, a renowned Taiwanese security key provider and part of Delta To enhance the overall security infrastructure and take advantage of cutting-edge technology, Delta Electronics UK turned to VIVOTEK, a renowned Taiwanese security solution provider and part of Delta Group.  VIVOTEK was selected for its innovative technologies and seamless integration capabilities, effectively addressing Delta Electronics UK's evolving security needs as a trusted partner within the Delta family. Challenge Delta Electronics UK faced several challenges with their outdated system, including: Improved Image Quality: The company required high-resolution image quality for both day and night security. A particular focus was on achieving clear and detailed images in low-light conditions to ensure round-the-clock security. Enhanced Analytics: Advanced AI analytics were necessary to bolster security and operational efficiency. Reliable Performance: The new system needed to deliver consistent and reliable performance, with the ability to scale as the company’s needs evolved. Solution VIVOTEK provided a comprehensive security solution tailored to Delta’s specific goals. Premier Security Systems, a trusted integrator, managed the process from setup to installation. The key components of the solution included: High-Resolution Cameras: VIVOTEK deployed a range of high-resolution IP cameras strategically throughout Delta’s facilities. These cameras offered crystal-clear images, capturing intricate details during the day and maintaining exceptional quality in low-light conditions. To enhance perimeter security, 180-degree panoramic cameras were installed outside the building. These cameras provided a comprehensive overview of the surroundings, significantly reducing the number of cameras required, minimizing cabling, lowering maintenance efforts, and ultimately saving costs. Advanced AI Analytics: VIVOTEK’s AI-powered analytics suite played a crucial role in enhancing both security and operational efficiency. The Deep Search capabilities allowed Delta’s security team to quickly locate specific events or objects within recorded footage, streamlining investigations. AI-driven high-accuracy detection like line crossing, intrusion detection, and loitering provided real-time insights and actionable data, enabling a proactive approach to security management. Reliability and Scalability: VIVOTEK’s robust hardware and software solutions ensured uninterrupted security, crucial for maintaining the safety and security of Delta’s operations. The system was designed with scalability in mind, allowing Delta Electronics UK to expand coverage easily as their security needs grew. Results The implementation of VIVOTEK Total Solutions, with Premier Security Systems overseeing the installation, delivered significant benefits: Sharper Images: The new high-resolution cameras enabled Delta’s security personnel to identify individuals and incidents with greater accuracy, significantly enhancing situational awareness, particularly in low-light conditions. Proactive Alerts: The integration of AI analytics provided real-time alerts for potential security threats, reducing response times and allowing for quicker interventions. Operational Insights: People counting data provided by the system helped optimize office space utilization, while facial recognition features improved access control, streamlining security operations. Cost Efficiency: The use of 180-degree panoramic cameras reduced the number of cameras required, pioneering to cost savings in terms of equipment, cabling, and maintenance. Successful Implementation: Premier Security Systems successfully managed the setup and installation, ensuring that the entire process was seamless and met Delta’s high standards. Results and customer feedback VIVOTEK's new AI-enhanced security system at Delta Electronics UK has significantly enhanced the company's security capabilities. Jason Butcher, Managing Director of Delta Electronics UK, praised the upgrade, stating: "Working with VIVOTEK and Premier Security Systems has been a transformative experience for Delta Electronics UK. The upgrade to our security system has significantly enhanced our ability to maintain a secure environment for our employees and visitors." He adds, "This collaboration has reinforced our commitment to security and operational excellence, and we look forward to continuing our partnership with VIVOTEK as our needs evolve." AI-powered solution The success of this AI-powered solution highlights the value of partnerships in delivering a comprehensive security system. Special thanks go to Kevin Brown of Envisage Technology for his crucial support throughout the implementation.

Based in Northern California, LYNX Logistics is a third-party logistics (3PL) company specializing in high-value assets. The company partners with the Transported Asset Protection Association (TAPA), aligning with TAPA’s global coalition of manufacturers, shippers, and carriers to protect every corner of their 96,000-square-foot mixed-use facilities, which encompass 8,500 rack and bulk pallet locations. Strategically headquartered near the Port of Oakland and Silicon Valley, it plans to expand to major cities across the United States in the coming year. Adopter of new technology Francisco recognized the value that an integrated physical security system President & Founder Francisco Garcia started the company with a 15-year background in product design and mechanical engineering. An early adopter of new technology, Francisco recognized the value that an integrated physical security system could bring to the organization, improving efficiency while going above and beyond in protecting cargo. "Once clients see our facilities, they are assured. We don't cut corners on cargo security.” The challenge Safety and security are critical for LYNX, which differentiates itself in the market with the real-time visibility it provides clients over their cargo. To meet industry requirements, the company must also provide accurate compliance documentation and assurance of timely deliveries. To maintain client satisfaction, the team proactively works to prevent and mitigate the risk of errors, defects, damages, and delays. “At one point, I considered implementing container recognition software that could read container IDs. Today, AI-powered search solves this problem.” Team proactively works to prevent and mitigate the risk of errors, defects, damages. Why Verkada? Verkada cameras, intercom, and air quality sensors are integrated behind the Command platform Verkada cameras, intercom, air quality sensors, alarms, and access control security solutions are seamlessly integrated behind the centralized Command platform, giving teams an all-in-one view of security operations – including cargo and containers. "The container ID numbers are the heartbeat of logistics. Everything moves in them, and there's often a need to review camera footage to pinpoint exactly when a container arrived and left the facility.” AI-powered search AI-powered search empowers LYNX to search for people and vehicles using freeform text within the Command platform. By typing in unique container IDs and vehicle information, teams can swiftly find and track a container's precise location and status. This reduces the risk of potential holding charges and administrative tasks, enabling the team to submit real-time data on the spot. “Using AI-powered search, we can quickly locate each container by its unique ID and know exactly where cargo is in the facility, as well as which employee unloaded each container, at which dock door, and for how long." AI-powered search empowers LYNX to search for people and vehicles. Efficient tracking and dispatch Instead of manually sifting through hours of footage, the dispatch team can retrieve the footage they need by typing in container IDs and vehicle descriptions. In the Command search bar, they can enter terms like "(container ID) red truck between April 15th and May 1st” and specify a camera or location to narrow the search even more. "Tracking down a container in our yard now takes a fraction of the time. Instead of scrolling through hours of footage, we can easily find the exact footage we need in seconds. We can filter results via the entrance camera and see when certain crates arrived based on their container ID.” Dispatch team can retrieve the footage they need by typing in container IDs. Real-time cargo monitoring Francisco can remotely check the camera feed from the Command web browser or mobile app Every corner of the facilities is closely monitored by hybrid cloud cameras that oversee cargo from its arrival to its final storage location. Through a web link, vendors can see the whereabouts of cargo as it’s unloaded, transported, and warehoused within facilities.  At any point in time, Francisco can remotely check the camera feed from the Command web browser or mobile app. He has set up motion alerts for unusual after-hours activity, to which he can take action and even automate responses with professional monitoring. "We're proud to offer live monitoring to our customers, who can see as their cargo is unloaded and stored securely.” Proactive safety and risk mitigation AI-powered search helps verify that safety standards, protocols, and policies are maintained. By detecting and addressing issues quickly, the team swiftly takes action to prevent accidents and equipment damage, proactively upholding a safer work environment. “We can check for employees wearing safety vests while working, or certain forklifts only being used inside and not outside.” AI-powered search helps verify safety standards, protocols, and policies. Automating visitor management with driver check-in portal By U.S. Customs and TAPA certification standards, every driver must sign in upon entering the premises. Instead of relying on a pen-and-paper logbook, Francisco has turned Verkada Guest into a driver check-in portal. This digital record helps maintain compliance by facilitating the driver check-in process. “Now, drivers can check in through the Guest iPad, take a photo, and upload their license. This process helps us comply with customs in a streamlined way.” Francisco has turned Verkada Guest into a driver check-in portal. Streamlined audits to support certifications Meticulous tracking helps maintain compliance with the FDA, US Customs, and ISO certification Checks and check-ins extend to cargo as well. With AI-powered search, the team can search for specific items, such as medical device crates, to ensure items are properly labeled, and container IDs are verified as they arrive and leave. This meticulous tracking helps maintain compliance with the FDA, US Customs, and ISO certification standards. "We're dually ISO-certified, TAPA-certified, and U.S. Customs-certified. All organizations were thoroughly impressed with our video security. When we present this package to high-level customers, they're mind-blown.” Medical device and environmental monitoring A core value at LYNX is providing their clientele with customized solutions that exceed expectations. Air quality sensors help show that ISO certification standards are met for their medical device clients. LYNX goes above and beyond – tracking temperature, humidity, and carbon dioxide levels to maintain optimal conditions. "The integrity of the sensors is important to us. What a lot of people do is put a sensor in the coolest spot in the facility, then manipulate the data to show consistent results," Francisco explains. "But we track everything honestly and transparently. We show our vendors the functionality behind Verkada’s sensor technology: temperature, humidity, CO2, indoor air quality, and beyond.” A core value at LYNX is providing their clientele with customized solutions. Intrusion detection, response, and alerts Verkada’s professional monitoring service includes intrusion response from trained agents LYNX recently transitioned its legacy alarm system to Verkada to bring all physical security management under one umbrella. "It just makes sense logistically to have our team manage everything through one interface.” Wired alarm sensors protect facilities at every access point, with the ability to alert staff of incidents like Door Held/Forced Open (DHO/DFO) and tailgating. Beyond real-time intrusion detection, Verkada’s professional monitoring service includes intrusion response from trained agents who can take action immediately to potential threats. Visibility and control over doors LYNX has over 20 access-controlled doors, a requirement for certain certifications. By efficiently controlling access points and implementing real-time compliance checks, LYNX provides a protected environment for high-value cargo. "We can track every single door, along with every person who accesses or tries to access them.” LYNX provides a protected environment for high-value cargo. Gated entry with intercom Upon arrival, visitors of all types buzz into the building using the Verkada Intercom Upon arrival, visitors of all types buzz into the building using Verkada Intercom. Dedicated LYNX staff members can verify the visitor’s identity, answer the call, choose to grant them entry, and even unlock doors remotely with integrated access control. Entrance security is further enhanced with context cameras and real-time alerts for people or vehicles of interest. "It's not just about letting people in; it's about ensuring that everyone who enters our facility is verified and authorized. This technology offers peace of mind to both our team and our clients." Multi-layered perimeter security Beyond the buildings, parking lots and perimeters are protected with License Plate Recognition (LPR) technology, cameras, and alarms. The main entrance is followed by two buffer zones, each with its own gate, and includes License Plate Recognition (LPR) cameras that track vehicles entering the premises. "We have a main entrance and multiple gates – all controlled through Verkada. The cameras are strategically placed, so we could even deploy tailgate detection if needed.” Parking lots and perimeters are protected with LPR technology. Quality and client assurance Francisco shows them their guest log and footage of everywhere they have been in the facility Auditors sign in via Verkada Guest before walking through the facility. At the end of their visit, Francisco shows them their guest log and footage of everywhere they have been in the facility. Once clients see the facilities firsthand, their decision becomes clear. "I truly believe that all we have to do is get people in here. The facility does the rest.” AI-powered search capabilities further distinguish LYNX in the logistics industry, offering exceptional protection for high-value cargo. "Our AI-powered capabilities set us apart in the market. This technological edge is why clients trust us with high-value items like medical devices." Looking Ahead Francisco’s passion for new technology brings innovation to the forefront, setting the company apart in the competitive logistics industry. He has even built a special mount, which can peer into containers and trailers while suspended from the loading dock. "We believe in investing in cutting-edge technology to provide the highest level of service and quality for our customers. I love to hear, ‘Nobody else is doing this.’ It means our clients are doing their homework and we're doing something right.” Francisco’s passion for new technology brings innovation to the forefront. Their proactive security measures have built trust with customers and struck a chord with prospects. So much so that expansion plans are underway to open new facilities in major cities across the United States. “We can continue to bring our security to the next level, from AI-powered search to future feature releases. We’re excited to try it all.”

As cutting-edge trends go, convergence has been around for at least two decades. The meaning has shifted over the years, and if anything, the idea of convergence has gotten even more aspirational. Unfortunately, the widespread use of the term has also paradoxically undermined its meaning and power. However, today's concept of convergence has matured to provide new levels of benefit for security professionals. We asked our Expert Panel Roundtable: How has the meaning of “convergence” evolved in the security market? How are systems today more converged than ever?

If recent physical security events are a guide, the topic of artificial intelligence (AI) will be everywhere at the upcoming ISC West 2025 exhibition in Las Vegas. Cybersecurity solutions are another core focus at today's physical security events, and ISC West will likely follow the trend. Attendees will also be looking for advancements in access control systems, including biometric technologies and integrated security platforms, among other hot topics. We asked our Expert Panel Roundtable: What will be the big topics of discussion at ISC West 2025?

Technology innovations and an evolving threat landscape will be core factors impacting the physical security market in 2025. Technology elements such as artificial intelligence (AI), multi-factor access control, and mobile devices will continue to drive growth in the greater industry. We asked our Expert Panel Roundtable: What is the outlook for the physical security industry in the year ahead?