Sophos Enhances Cybersecurity With New Chief Customer Officer

Sophos, a global pioneer of innovative security solutions for defeating cyberattacks announced that Teresa Anania has joined the company as Chief Customer Officer (CCO).

Anania will play a key role in accelerating Sophos’ customer and partner success initiatives to maximize the value of Sophos’ portfolio of cybersecurity solutions and services, including Managed Detection and Response (MDR) services and endpoint, network, email, and cloud security.

Teresa Anania

Anania has more than 25 years of experience in pioneering customer satisfaction and sales growth across the public and private sectors, excelling in both direct and indirect sales channels. Joining Sophos from Zendesk, Anania was responsible for the management and development of its global client base of more than 110,000 customers from small- and medium-sized businesses (SMBs) to enterprises.

During her time at Zendesk, Anania led all post-sales functions, including Professional Services, Customer Support, Customer Service, Customer Success, and Renewals, to deliver top-line growth and measurable impact for customers. Anania has extensive experience specializing in scaling post-sales customer engagement for enterprise, commercial, and volume segments, delivering significant Return on Investment (ROI) and driving revenue.

Anania's responsibilities

Anania will be responsible for developing a stronger customer-centric culture to deliver a seamless experience

As CCO, Anania will be responsible for developing a stronger customer-centric culture, working together with channel partners and Managed Service Providers (MSPs) to deliver a seamless experience for Sophos’ growing customer base of more than 600,000 organizations worldwide.

This vision also assures that smaller customers, which are a prime target for attackers, have access to the same innovative security solutions and industry-pioneering threat intelligence as their larger counterparts, a critical overall mission for Sophos in 2024 and beyond.

Cybersecurity and managed security services

“Sophos is in an exciting phase of its business growth, and I am eager to bring my career success building positive customer experiences to the company,” said Anania.

“Sophos has a stellar reputation for continually innovating cybersecurity technology and managed security services that help organizations defend their businesses against ransomware, data breaches, and other potentially business-ending cyberattacks."

Interactive assessments

"I will be working closely with channel partners, MSPs, and the global team, to advocate for Sophos’ customers and their security defenses and to drive value for partners from Sophos’ entire portfolio of solutions and services,” added Anania.

“The threat landscape is always changing, and organizations need regular, interactive assessments of their overall IT environments to determine how to most efficiently and effectively adapt to defeat active attackers,” said Joe Levy, CEO of Sophos. 

Customer experience

"To help facilitate this, security vendors need to take responsibility to ensure that customer investments in their products and services are providing real value to them, which requires engagement throughout contract lifecycles."

"This also requires world-class customer experience (CX) for renewals and upgrades to the most relevant and appropriate technologies and services, and an awareness of the full potential already available in existing licenses. The best tool is of little value without the right operation, so these components are critical to properly and consistently defending against modern attacks."

Post-sales relationships

“To provide this pathway, we’ve hired Teresa, who has an impressive track record building post-sales relationships and delivering experiences that increase customer satisfaction and drive topline growth."

"Her knowledge and expertise will allow us to further put customers at the center of our business, alongside our channel partners and MSPs. Most importantly, Teresa’s new role will help keep our customers as secure as possible, which is always our top priority. We are delighted to welcome Teresa to the Sophos team.”