Securitas UK and Hays Travel are commemorating over a decade of collaboration, ensuring secure and welcoming environments across Hays Travel's extensive network of retail branches. Since their partnership began in 2015, Securitas has been a reliable security partner, tailoring its services to enhance Hays Travel’s commitment to optimal customer service.
Key services provided by Securitas include alarm response and mobile patrols, which have adapted over time to meet the evolving needs of the UK’s largest independent travel agent.
Range of Scenarios Managed
These scenarios may also involve site maintenance needs following an incident
This partnership provides comprehensive alarm response services to more than 530 locations in the UK.
This ensures that if issues arise outside of normal operating hours or when branches are unoccupied, such as during an attempted break-in or an alert triggered by unattended items, emergency key holders can promptly respond and resolve matters. These scenarios may also involve site maintenance needs following an incident.
Self-Delivery Model and Local Expertise
Hays Travel opted for Securitas due to their self-delivery model, which eliminates the need for third-party involvement and guarantees consistent service across all locations.
Supported by a broad network of branch managers, this model allows for quick and tailored solutions, bolstered by local expertise and accountability.
Shared Values and Innovation
The collaboration enables rapid responses to alarm calls across Hays Travel’s UK locations
The collaboration enables rapid responses to alarm calls across Hays Travel’s UK locations, enhancing staff productivity, reducing operational disruptions, and achieving cost efficiencies.
The quick response to alarm activations not only serves as a theft deterrent but also minimizes insurance liabilities thanks to dependable out-of-hours coverage. Securitas' efforts in behavioral analysis on-site have also contributed to improved safety and refined response strategies.
Alex Davis, Chief Commercial Officer of Securitas UK, expressed, “We are delighted to mark this milestone with Hays Travel. Over the past decade, our teams have built a strong, collaborative relationship rooted in trust, innovation, and shared values. It’s been a privilege to support Hays Travel’s growth and success.”
Commitment to High Standards
Peter Robinson, Head of Property at Hays Travel, stated, “Our trusted partnership with Securitas has helped us to maintain high standards of safety and service across our retail estate. We are committed to caring for our people, customers, and the communities where we operate, and Securitas has been instrumental in us achieving this."
He added, “Their professionalism, responsiveness, and understanding of our business have made a real difference. We look forward to continuing this journey together.”
The partnership remains focused on delivering value through smart security solutions, supporting Hays Travel in making travel accessible, enjoyable, and safe for everyone.
