Following successful trials with police and security staff in South Yorkshire, SmartTag is now being made available to Security Industry Accredited (SIA) security officers, working in the wider Yorkshire area, in the United Kingdom. SmartTag The award-winning forensic scientists at SmartWater Group (SmartWater Technology Limited) created SmartTag, following the increase in attacks on frontline workers, during the COVID-19 lockdown. Each security officer will be equipped with a uniquely formul...
OfficerReports.com is excited to announce the launch of OfficerBilling: The world's first security guard company billing calculator software. OfficerBilling is a simple automated solution for security guard companies that seek to configure accurate data-driven billing rates. Founded by software industry professionals, OfficerBilling partnered with security guard industry thought leader Courtney Sparkman to build a platform that addresses the true needs of security guard company sales profession...
For decades, cable theft has caused disruption to infrastructure across South Africa, and an issue that permeates the whole supply chain. Here, Ian Loudon, international sales and marketing manager at remote monitoring specialist Omniflex, explains how new cable-alarm technology is making life difficult for criminals and giving hope to businesses. In November 2020, Nasdaq reported that, “When South Africa shut large parts of its economy and transport network during its COVID-19 lockdown,...
Supermarket employees have been the hidden key workers of the past year, keeping shelves stocked and queues under control as panic buying gripped the nation. As a result of being expected to enforce face covering and social distancing regulations, they also been asked to act as de-facto security guards alongside their existing duties. This is problematic as many employees have never had to deal with this kind of responsibility before, let alone received any conflict de-escalation training. In o...
Alcatraz, the developer of secure frictionless access control products, has added Three Factor Authentication (3FA) to the Rock facial authentication platform to deliver the ultimate in protection for high security areas and zero trust environments. “Three Factor Authentication using a biometric like facial authentication in the Alcatraz Rock platform is really one of the most secure ways to control access,” said Alcatraz Chief Revenue Officer Tina D’Agostin. “At Alcatra...
High-tech, Scottish-based site security company Safer Scotland has significantly enhanced its senior team as it continues to expand into the wider UK with the appointment of three security sector professionals. The Paisley-headquartered enterprise has secured the services of Peter Simpson as Head of Sales, Julian Free as Systems Specialist, and Paul McKenna as Business Development Executive. All three have chosen to join Safer Scotland from competitors within the industry. Head of sales Peter...
Wilson James has announced the acquisition of The Security Group (TSG) as part of a long-term strategy to provide clients with holistic solutions to their security and guarding needs. The acquisition will allow Wilson James to meet increasing demand from customers for information-led solutions they require to address security challenges across a range of sectors. Customers will now benefit from advanced security technology through a new Technology Services business unit at Wilson James. Around 200 TSG employees will be welcomed into the larger Wilson James family, an organization that has a proven track record in supporting and investing in its people. TSG's client base is primarily centred in the South East of England, includes both public and private sector organizations, and fits well with Wilson James' existing customers. Guarding operations TSG’s existing guarding operations will be managed by Barry Dawson, Managing Director for Security at Wilson James, while technology will fall under James Bauer-Mein, the new Head of Technology. James will report to Gemma Quirke, recently appointed Chief Operating Officer at Wilson James. Gemma Quirke noted: “The acquisition of TSG will allow Wilson James to provide greater value to its clients, through a combination of consultancy, technology and skilled people. We look forward to welcoming TSG clients and employees to Wilson James.” Latest security technologies Said James Bauer-Mein: “The strategic plans for the new Wilson James Technology Services department align perfectly with ours. This acquisition will enable the latest security technologies and design that TSG specialize in, to be unified with Wilson James’ exemplary standing in the security industry.” Wilson James and TSG customers will see no interruption to the high levels of service they currently experience. Longer-term, both stand to gain as TSG is integrated into the Wilson James organization, synergies are identified, and sources of greater customer value created.
Aiphone, the renowned international manufacturer of intercom and security communication products, has added the IXG-MK IP Video Guard Station to its robust portfolio of solutions in its IXG Series Multi-Tenant Video Intercom System. The IXG-MK provides visitors a convenient way to call a building’s concierge, receptionist, or security guard directly from the entrance station. This is helpful when visitors are unsure how to reach a tenant or if they are simply trying to deliver a package to the front desk. Once safe intent has been determined, calls can then be transferred to the proper apartment or suite, or the door unlocked for deliveries. Clear video identification “Perimeter security is more important than ever, due to the COVID-19 pandemic and increased interest in occupancy management,” said Paul Hefty, Technical Sales & Support Engineer, for Aiphone Corp. “This additional layer of security will ensure only approved visitors will be allowed inside, keeping tenants and building assets safer.” Those screening visitors can choose either hands-free (VOX) or full duplex (handset) communication The IXG-MK offers flexibility and simplicity to end-users with a seven-inch touchscreen for clear video identification, video communication between guard stations, call recording, and the ability to forward calls directly to a tenant. Those screening visitors can choose either hands-free (VOX) or full duplex (handset) communication. Touching the key button will activate the door release associated with the connected entrance station or door station. Network-Based communication platform An ideal solution for any multi-tenant housing or office facility, the IXG-MK can have up to 9,999 units in its address book and will maintain a history of calls received. The IXG Series Multi-Tenant Video Intercom solution is a sophisticated, streamlined way to connect a variety of mixed-use buildings. This series is a complete network-based communication platform offering a variety of options for any multi-tenant security application. Throughout 2020, Aiphone will be celebrating its 50th Anniversary in North America by thanking customers, dealers, integrators, and employees for providing the opportunity to develop and improve better security and communication solutions.
Motorola Solutions, announced the newest addition to its video security and analytics portfolio, the Avigilon H5A Explosion-Protected camera line. The H5A Explosion-Protected cameras bring the functionality of Avigilon’s industry video analytics to the explosion-protected camera form factor suitable for hazardous environments such as oil and gas, mining and industrial sites. This includes enhanced object detection and tracking, along with support for Avigilon Appearance Search™ technology, an AI-powered search engine that can sort through hours of video to improve incident response times. Unusual Activity Detection The camera line also features new Unusual Activity Detection to provide site-wide intelligenceThe camera line also features new Unusual Activity Detection to provide site-wide intelligence with the ability to highlight abnormal activity such as the unusual location or the abnormal speed of a person’s movement. This edge-based intelligence distinguishes between typical and atypical events by continuously learning what constitutes normal activity for a scene over time. For example, if there is an individual running through a highly restricted area on an industrial site, a security guard will be notified in the Focus of Attention interface to locate where the person is and take measures to address the situation. Electronic equipment such as network cameras that are installed in hazardous environments may be at risk of igniting vapors, gases, dust or fibers in the air surrounding them. The H5A Explosion-Protected camera is certified for hazardous locations according to applicable international standards, making it an efficient video security solution for markets such as oil and gas, mining, industrial and food production sites. H5A Explosion-Protected camera “We are providing our customers with a durable, powerful solution that is built to address their specific security and business needs when overseeing sites that face the risk of an explosion” says John Kedzierski, senior vice president, Video Security & Analytics at Motorola Solutions. “Through the incorporation of AI-powered analytics in this camera, we are making it easier for our industrial customers to gain greater situational awareness while supporting the safety of their teams”. The H5A Explosion-Protected camera is offered in three models that include the 6MP Compact Bullet, 2MP Bullet and 2MP PTZ, and is now available for order across the globe.
Alcatraz, developer of secure touchless access control products, has released the Rock 3D facial authentication with new features including tailgating notification and mask detection (to help companies comply with increasing statewide mask mandates). In conjunction with the new product release, Alcatraz has unveiled a new website that offers the latest information on Alcatraz’s security solutions. “The latest features we’ve added to the Alcatraz Rock make it possible for businesses to replace badging as an access point identification method with facial authentication while at the same time elevate their overall security solution to address the ever-increasing demands of not only access control but compliance in the post-COVID era,” said Alcatraz Chief Executive Officer and Founder Vince Gaydarzhiev. Facemask detection With the latest version, Alcatraz has enhanced the Rock to combat one of the biggest problems in access control: tailgating. The Rock distinguishes an authorized user from an unauthorized user as they approach an access point or door together and can be set to immediately alert upon the attempt at unauthorized access. This expands the security that the Rock provides to ensure that only those who are authorized, and not tailgaters, gain access. The Rock detects whether a user who is seeking access is wearing a facemask Another feature – facemask detection – was added in response to increasing mandates in more than 32 states all over the country calling for businesses to require all occupants to wear masks. Mask requirements could present a safety issue for building operators as security systems that rely on security guards or video verification might currently require a bare face to authenticate entry. The Rock detects whether a user who is seeking access is wearing a facemask. If the individual is not wearing a facemask, the system sends a notification to put on a mask and does not allow access. Facemask detection is just one way in which the Rock is helping businesses adjust to post-COVID practices. The Rock also facilitates a touchless environment which reduces the spread of germs and viruses. Combating tailgating “By delivering options that combat tailgating and that use both one- and two-factor authentication, the Rock provides the most secure and accurate access control solution in the physical security industry,” said Gaydarzhiev. “And because the Rock operates on a robust platform, we are also able to quickly provide solutions to needs that arise in the market like facemask detection.” The Rock replaces badging by leveraging facial authentication, 3D sensing, and artificial intelligence to enable highly secure and frictionless entry into physical locations. The Rock works with any access control solution and can be used alone, using one-factor authentication, for environments to deliver a completely frictionless face-only access control experience. The Rock is easy to deploy in businesses of any size because users self-enroll using their current access control badges Or, users can combine the Rock’s 3D facial authentication with badge use to deliver the ultimate in secure, two-factor authentication for environments that desire more security without the increased friction of other biometrics or the expense of added security guards or turnstiles. The Rock platform respects privacy and relies on facial authentication that is transactional in nature. The Rock is not used for surveillance and does not covertly or non-cooperatively collect or store images of individuals who have not enrolled in the system. AI-based continuous learning The Rock is easy to deploy in businesses of any size because users self-enroll using their current access control badges. Via AI-based continuous learning and improvement, the Rock “learns” the user and typically fully enrolls a user within just two or three encounters. After users are enrolled, they no longer need to use a badge unless it is desired as part of a 2FA solution. Technologically speaking, the Rock is a powerhouse. The smart facial authentication platform delivers incredibly fast, edge-based serverless processing; is as easy to set up as a badge reader; uses existing Wiegand/OSDP wiring; uses PoE+ connectivity; and has on-premise and cloud options. The Rock has been successfully deployed in some of the Fortune 50 enterprise companies.
The recently-launch Axis body worn camera solution is now available in the Axis Camera Station video management software, allowing customers to integrate body worn cameras into their full video surveillance solution. Alongside the full portfolio of Axis cameras, the integration of body worn cameras adds value to surveillance solutions by making it possible to easily collect video and audio evidence from security guards and law enforcement officers, as well as traditional surveillance cameras. Capture, storage, and analysis The system consists of a robust body worn camera with excellent image quality and dual microphones, a system controller for intermediate storage and management of recorded material, and a docking station for quick data offloading and easy charging of cameras. The system controller is connected to the Axis Camera Station video management software server making it possible to easily view and analyze video recordings from the body worn cameras. Enhancing safety for officers and citizens Dock the camera and automatically the recordings and data are offloaded and the camera is charged A typical scenario for body-worn cameras would be patrolling guards collecting video and audio evidence in case of an incident, but the use of body worn cameras has also been proven to be very effective to deter incidents before they even take place. When the guards start their working day, they collect the fully charged personal body worn camera from the docking station. At the end of the shift, they simply dock it, and automatically the recordings and data are offloaded and the camera is charged. Benefits of integration The Axis body worn solution is a great compliment in building evidence-based cases. When connected to Axis Camera Station video management software all body worn cameras will show up in the replay navigation with their specific usernames like any other IP cameras in the system. Playback can be synchronized with other cameras in the system, and all standard functions in Axis Camera Station are available to build the evidence case. The incident report includes both relevant recordings and comments, and if there is a need to pixelate objects and people this is also possible using video redaction. The case is easily exported in a compressed and password-protected file if to be shared with authorities.
Allied Universal®, a security and facility services company in North America, received a letter of appreciation from the U.S. Department of Justice’s United States Marshals Service. The letter of appreciation was regarding the apprehension of Gerald Hunter, who was #1 on the Most Wanted list of the Drug Enforcement Administration’s (DEA) St. Louis Strike Force’s West Central Region. Crucial security intelligence This is due to his suspected role in the illegal trafficking of Fentanyl. Allied Universal’s security team provided crucial intelligence to the U.S. Marshals which led to the successful capture of the fugitive. With information provided by Allied Universal, Gerald Hunter was recently apprehended by the U.S. Marshalls An arrest warrant had been issued for Gerald Hunter, charging him with “conspiracy to distribute and possession with intent to distribute Fentanyl” in 2017. Hunters evaded DEA agents for several years, being described by the DEA and his con-conspirators as a ‘ghost” who was proficient in separating his name from everything he touched, often being three levels removed. provided U.S. Marshals with the tactical advantage In concert with information provided by Allied Universal, Gerald Hunter was recently apprehended by the U.S. Marshalls at an apartment building in Los Angeles, where Allied Universal is the security service provider. Allied Universal personnel provided the U.S. Marshals with the tactical advantage they needed, allowing them to execute their plan and successfully apprehend Hunter. “This team represents Allied Universal’s Be Phenomenal™ culture which strives for excellence and connects us closer the communities in which we serve,” said Steve Jones, Chairman & CEO of Allied Universal. “The team’s dedication and commitment to safeguarding our communities, as well as the people of our nation, is extremely honorable and courageous.”
The role of physical security has expanded and grown rapidly over recent years. Below are some of our observations, particularly throughout the pandemic, and a look towards the changing times ahead. The new era of physical security The role of private security has shifted dramatically over the last decade and beyond. Historically, the focus was on protecting assets such as property and goods, but more frequently now the sector is being asked to play an even bigger role in protecting the public from physical danger. During the current coronavirus pandemic this has increased to high profile marshalling in city centers and public areas to ensure social distancing is in place, as well as managing people and traffic through COVID-19 Testing Sites. The role of private security has shifted dramatically over the last decade and beyond As these responsibilities have changed so to have the expectations on the industry, which are now wide ranging. However, this is not a new phenomenon, as we have seen how this has specifically impacted on the role of door supervisors in recent years. Whereas this primarily used to be focused on protecting the venues themselves, this role has now expanded with the same door supervisors finding themselves responsible for areas beyond merely the front entrance. Not only are they fulfilling the traditional role, but they are increasingly relied upon to provide welfare and support far beyond the traditional remit. Credit needs to be given to the industry and those within it who have driven these changes, particularly with regards to what can be termed ‘safeguarding’. Whilst mandatory SIA license training includes specific guidance and instruction for 'safeguarding', or how to help vulnerable people, it was instigated by the industry itself. As a result, now the person being refused entry to a venue due (for whatever the reason), now finds themselves often being helped by the door supervisor, for example, by arranging a taxi for them, rather than allowing a young and/or vulnerable person - perhaps separated from their friends, to wander off alone into the night. Pandemic constraints Throughout the pandemic, security operatives are being deployed to provide a positive physical presence to support and instill the importance of social distancing, mask wearing and to ensure the safety of the public. Who would have thought that in 2020 it would be commonplace to see the vast majority of supermarkets, large and small, with an obvious security presence! Filling a void (changing responsibilities) Alongside this, and for some time increasingly private security has been asked to fill a vacuum created by greater demands on policing and consequently they have naturally moved towards contributing to what can be termed 'place management'. The latter was a concept that primarily came about as efforts increased to 'revive' towns and city centers where a safe, welcoming, inclusionary environment was seen as critical to attracting a wider demographic, rather than the dominant economy being centred around night-life, which was seen as the domain of the 'young'. You may have read about efforts to diminish the distinction between the day, evening and night-time economies and replicate what was happening in the large out of town ‘retail’ centers e.g. the Trafford Centre in Manchester. There you can shop, eat, drink, watch a film, bowl almost at any time in the day. Towns and cities have increasingly tried to replicate this, for example asking other venues, such as museums to stay open longer. Responsibilities have also shifted towards enforcing legislation when appropriate, particularly at a local level Consequently, with greater expectations placed on private security operatives today, as well as their traditional role of protecting property and people, their skill set is extending to include a greater emphasis on customer service and being well voiced in welfare issues. Also, responsibilities have also shifted towards enforcing legislation when appropriate, particularly at a local level, which is further evidence of security operatives increasingly taking on duties and responsibilities which have previously always been in the remit of the police or other enforcement personnel. Framework schemes to facilitate this have transited online, and been under public scrutiny, most notably the Community Safety Accreditation Scheme (CSAS). CSAS allows Police Chief Constables to 'allocate' powers to accredited security providers operating in their geographical regions, which whilst it has been in existence for many years isn’t probably widely known about beyond the industry itself. Training must meet the need This leads to the question of training: we need to talk about training and what’s necessary in this new era of security, in line with the increased expectations and responsibilities of the security operative. Where does the role of private security start and stop? All regulated security operatives have been given specific training to gain their SIA license, and many companies operating in the field of large-scale crowd management offer their own bespoke learning and development. Such training can include: Stages and pits (area found in front of the stage) Externals (often outside the footprint of the licensed venues) Directional stewards Roaming response operatives With such courses being optional and unregulated, how do we create an adequate baseline skills base? Whilst some of this training can be accredited and/or included in recognized qualifications it can be the case that security providers have developed their own ‘guidance’, which for some companies is used to respond to emerging risks. The industry being asked to be integral to the pandemic response is an example of where companies are putting together guidance, which may be based on emerging central Government thinking. The science of large-scale events Over the years we have seen a real boom in events. Specifically, large scale (50,000+) music events are no longer restricted to festivals and have been seen as a lucrative source of income, for example, the use of soccer stadia in the closed season, to maximize year round usage. For example, a number of years ago Manchester City Football Club staged the return of Take That resulting in a wider demographic attending events, from your older fan, probably with children the same age as they were when they last saw them live, to young children attending their first live music event and everybody in between. Safely managing these types of 'diverse' event and crowd management has become a science in its own right with many considerations including crowd dynamics, crowd behavior, ingress and egress planning, transport plans and of course, contingency planning for the unexpected. Maintaining public safety – applying the science Consequently, if the overarching aim for any pandemic response is public safety, then the objective for the security industry should mirror this, aiming to maintain complete safety for the public. If the overarching aim for any pandemic response is public safety, then the objective for the security industry should mirror this This should always include managing the flow of people in highly charged environments, now with the added consideration of social distancing in what are worrying times for the average person on the street. Private security has a pivotal role to play as social conventions are rebuilt and the world grasps its new normal. Where you want to gain compliance by cooperation then it needs to be certain that the security operatives are: "the right people, in the right place, at the right time, doing the right things and working alongside the right partners". We believe that this can only be achieved by applying science to these situations, a skill that that is second nature to those who routinely deliver effective security. We need to clarify the role of manned security providers covering the limitations and extent of their responsibilities. This needs to be unanimous across the licensing bodies, employers and public in order for operatives to fulfill the role and an industry benchmark set. Security firms are not the police, BUT it is important to note that their role is integral to keeping people safe.
In a multi-faith society, individuals should have the freedom to practice their faith in complete safety. It’s taken a long time for the right to freedom of belief in the UK to be enshrined in law – the Human Rights Act 1998 protects public worship – yet there are signs that religious intolerance is on the increase. Hate crime offences on the rise Home Office figures show that hate crime offences in England and Wales have been rising steadily over the past six years, with 7,446 religiously motivated incidents last year. Nearly half of those religious hate crimes recorded were Islamophobic, while crimes against the Jewish community more than doubled over a year. These faiths are not the only targets of increasing violence: an ‘epidemic of crime’ was reported last year with almost half of listed churches targeted by professional gangs. An ‘epidemic of crime’ was reported last year with almost half of listed churches targeted The situation has resulted in the government increasing their Places of Worship Protective Security Fund to £1.6 million – the largest since the scheme was set up. A ‘Ramadan package of support’ for mosques was also announced, along with extended police protection and a new £5 million fund devoted to security training for places of worship. Protection of synagogues, which aren’t covered by this fund, has been bolstered by a government grant increase via the Community Security Trust. Evolving threats Simply put, the right to freedom of religion is under attack, and many places of worship have become targets. Anticipating the evolving threats of a changing world is one of the prevailing priorities for the security industry. At times, certain events can prompt concern over a shift in risks; it was correctly predicted, for example, that hate crime would spike after the 2016 Brexit referendum. To truly get to grips with threats in the UK, however, we first need to understand the concerns of the people involved – and then start implementing strategies to protect them. Uncovering views across the nation With a view to understanding the key threats and security issues facing places of worship and how best to solve them, we commissioned original research that explored the opinions of the people with the most direct experience: congregations of religious institutions. 59% said their place of worship had been the target of an attack. We surveyed 2,000 people across the nation, seeking to uncover their views on safety at places of worship and their personal experience of religious hate crime. It was a far-reaching survey, with responses gathered from followers of Christianity, Islam, Hinduism, Sikhism, Judaism, Buddhism and other religions across all regions of the UK – a representative sample of the British population. The results were concerning. The scale of the problem was confirmed by the fact nearly two thirds of respondents (59%) said their place of worship had been the target of an attack. Just 13% said they felt ‘secure enough’ at their place of worship, pointing to the need to better understand the threats and consider viable security solutions. This is a conclusion strengthened by 90% of respondents backing different security measures to strengthen their feeling of safety. Restoring faith in security While our research exposes serious concerns over security at places of worship, there are other findings that should give us confidence in the well-being of their regular users. A quarter of respondents, for example, claimed to be unconcerned by threats at their place of worship – perhaps suggesting a natural feeling of comfort and protection that faith affords believers. 13% of respondents reported their place of worship was attacked on a daily basis From a closer look at the findings relating to personal experience of crimes, it’s clear that enhanced levels of security measures are required in our changing world; one of the most disheartening findings is that nearly 13% of respondents reported their place of worship was attacked on a daily basis. Along with ensuring places of worship have adequate funding in place, expert security guidance is also required to protect these buildings. While better security shouldn’t be needed for places of worship, having well designed physical fencing and access control can give worshippers peace of mind and deter those with nefarious intent.
The physical security industry is moving fast. Evolving risks, new technologies and business changes all converged and had a profound impact on the industry in 2019. Looking back at our top articles of the year – as measured by those that received the most “clicks” at our website – provides a decent summary of how the industry evolved this year. Timely and important issues in the security marketplace dominated our list of most-clicked-upon articles in 2019. In the world of digital publishing, it’s easy to know what content resonates with the security market: our readers tell us with their actions; i.e., where they click. Let’s look back at the Top 10 articles we posted in 2019 that generated the most page views. They are listed in order here with a brief excerpt. 1. Schneider Electric to Sell Pelco to Private Equity Firm Schneider entered exclusive negotiations with Transom Capital Group, a U.S.-based private equity firm, to sell the Pelco business unit. Pelco is a security industry stalwart and global specialist in the design, development, and delivery of end-to-end video surveillance solutions and services including cameras, recording and management systems software. 2. High-Tech Drones, Robots and Counter-Drone Solutions on Display From robots to drones to counter-drone solutions, a range of new technologies [was] displayed at ISC West 2019. The Unmanned Security Expo [included] a dedicated complimentary education theater for attendees offering sessions on a range of topics. Also included [were] demos of the best UAVs (unmanned aerial vehicles), UGVs (unmanned ground robotics and vehicles) and autonomous systems on the market. 3. Hikvision and Dahua Banned from Buying U.S. Exports In effect, inclusion on the “entities” list restricts the export of equipment to the two companies because of their alleged involvement in “human rights violations and abuses” related to a Chinese government campaign of repression, mass arbitrary detention, and high-technology surveillance against minority groups. Hikvision and Dahua have contracts to sell equipment that provides video surveillance capabilities in the Xinjiang Uighur Autonomous Region (XUAR) of China. 4. The many faces of today's facial recognition technology Used proportionately and responsibly, facial recognition can and should be a force for good. It has the ability to do a lot more to increase security in the future. From street crime to airport security, all the way through to helping those battling addiction, the technology can take security and operations to new heights. 5. Security Industry Trends to Be Led by Focus on Cyber Security In 2019 With a more open, connected environment come cyber-risk and data privacy concerns – which is why, in the Security Industry Association’s 2019 Security Megatrends, cybersecurity’s impact on the physical security industry ranks number one on the list. Cybersecurity is affecting all areas of the industry landscape, from security implementation to attracting top talent to the workforce. 6. Open Supervised Data Protocol (OSDP): The Gold Standard for Access Control Installations The Open Supervised Data Protocol (OSDP) is now the industry’s gold standard for physical access control installations. It was designed to offer a higher level of security with more flexible options than the aging, de facto Wiegand wiring standard. OSDP, first introduced in 2011 by the Security Industry Association (SIA), continues to evolve with significant manufacturer input. 7. Honeywell Embracing AI, Reinvesting in Video Portfolio Although uses for artificial intelligence (AI) are still emerging in security, Honeywell sees an important role for AI in building a connected system to ensure the safety and security of a building, and more importantly, its occupants. AI allows end users to go beyond monitoring activity on a surface level to really understand the scene – from who exactly is in the area to what they might be doing. 8. A Secured Entrance Is the First Defense Against an Active Shooter What the majority of venues [of recent active shooter incidents] have in common is they all have a front entrance or chokepoint for anyone entering the facilities, which is why any active-shooter plan must include a strategy to secure that entry point. 9. Debunking the Myths of the Security of Access Control Systems One of the areas where we see continued confusion is around access control systems (ACS) that are deployed over networks, particularly in relation to mobile access, smart cards, and electronic locks. These technologies are often perceived as being less secure and therefore more vulnerable to attacks than older ACS systems or devices. In the interest of clearing up any confusion, it is important to provide good, reliable information. 10. At Chubb Fire and Security, Ethics is a Core Concept with Practical Impact Ethics discussions begin for employees at Chubb when they join the company; clear instructions about ethics are included as part of employee induction. There are nine modules of ethics training during employee orientation, and a discussion with an Ethics and Compliance Officer is part of the onboarding process.
The general public doesn’t give much thought to the important role of security officers in creating and promoting safer environments. The low-profile work of security officers is vital to protecting people, places and property. During the pandemic, newer aspects to that role have emerged. Security personnel have been called on to perform diverse tasks such as managing queues at the supermarket, safeguarding testing centers and hospitals, ensuring food deliveries, and supporting police patrols. The British Security Industry Association (BSIA) and two other organizations in the United Kingdom are joining forces to raise awareness of the work of security officers and to recognize the vital importance of the duties they perform. BSIA, a trade association, includes members who are responsible for 70% of privately provided UK security products and services, including security guarding, consultancy services, and distribution and installation of electronic and physical security equipment. BSIA, the Security Institute and the Security Commonwealth Joining BSIA in the awareness campaign are the Security Institute, a professional security membership body; and the Security Commonwealth, which is comprised of 40 organizations from across the security landscape with common objectives to build professionalism, raise standards and share best practices. “The recognition of security officers as key workers is the start of a re-appraisal of what service they provide to the community in keeping the public safe and secure,” says Mike Reddington, BSIA Chief Executive. “As we exit lockdown and have to navigate public spaces again, [security officers] will have a crucial role in supporting public confidence. We are working closely with the Police and all other public bodies to find the best way to achieve this.” Security officers acknowledged as key workers The campaign will showcase security professionals as a respected, valued, professional service provider and a key worker that is acknowledged and embedded in daily lives. The British Security Industry Association (BSIA) and two other organizations in the United Kingdom are joining forces to raise awareness of the work of security officers “Great effort has been invested in the professional standards and capabilities of frontline [security] officers, and they have proven their worth during the coronavirus crisis in the UK,” says Rick Mounfield, Chief Executive, the Security Institute. “They, along with the wider security sector, deserve to be recognized, respected and appreciated for the safety and security they provide across the United Kingdom.” “[We are working to] build professionalism, raise standards and share best practices, and I hope this campaign can make more people recognize the changes we have all made and continue to make,” says Guy Matthias, Chairman of the Security Commonwealth (SyCom). The industry will be reaching out to companies, professionals, and organizations in the sector to participate in the campaign. The hope is that, over the coming weeks as lockdown is eased, the industry can play its part to ensure that the country emerges with confidence to start to recover and build for the future. Private security more important than ever The campaign will showcase security professionals as a respected, valued, professional service provider Across the pond in the United States, law enforcement professionals are facing a crisis of confidence during a time of civil unrest as protestors call to “defund the police” and to otherwise undermine and/or recast law enforcement’s role in preserving the peace and ensuring public safety. If an upshot is that public policing is starved of resources, the role of private security to supplement their mission is likely to increase. In short, the role of private security is more important than ever on both sides of the Atlantic. Public recognition of that role is welcome, obviously. In any case, the importance of their role protecting people, places and property has never been greater.
At a major music festival, a fan in the crowd aggressively leapt over a barricade to approach a famous artist. Personnel from Force Protection Agency immediately implemented extrication protocol to shield the artist from physical harm, quickly reversed course and calmly led the client away from the threat. Force Protection Agency (FPA) personnel intentionally did not engage the threatening fan in any way, as local venue security personnel were present and tasked with apprehending the rogue fan. FPA’s efforts were directed expressly toward the protection of the client, avoiding unnecessary escalation or complications and minimizing physical, visual, and legal exposure. Dedicated to the safety of clients Force Protection Agency is a unique, elite-level agency inspired by a vision for excellence and innovation Specializing in protecting celebrities and high-net-worth individuals, Force Protection Agency is a unique, elite-level agency inspired by a vision for excellence and innovation, and dedicated to the safety and success of clients. The agency was formed in 2017 by Russell Stuart, a California State Guard officer and security and entertainment industry veteran. The agency is the culmination of 20 years of experience in the fields of security, military, emergency management, logistics and technology, media and entertainment, and celebrity management. We interviewed Russell Stuart, Founder and CEO of Force Protection Agency (FPA), which has been called “the Secret Service of Hollywood,” for his insights into providing security for celebrities. Q: What unique need in the marketplace do you seek to serve, and how are you qualified to serve it? Stuart: The needs of celebrity and high-net-worth clients are complex and constantly changing. When dealing with a high-profile individual, discretion is paramount, extensive communication is required, and adaptation is ongoing. A critical objective is anticipating and planning for all types of potential negative scenarios and preventing them from even starting, all while not disrupting the normal course of operation of the client's day or their business. Force Protection Agency is poised to serve these needs by innovating and intelligently managing the planning, procedures, and personnel used in every facet of protecting the client’s interests and achieving their objectives. Q: What is the typical level of "professionalism" among bodyguards and security professionals that protect celebrities? Why does professionalism matter, and how do you differentiate yourself on this point? Stuart: Professionalism is an overall way of approaching everything to do with the business, from recruiting, to training, to making sure the right agent is with the right client. Nothing matters more; polish and precision are not only critical to mission success, but also support the comprehensive best interest of the client while preventing costly collateral damage and additional negative consequences. True “professional protective services" is intelligent strength and proper execution, not emotional or reactionary violence. Unfortunately, the latter is frequent among many celebrity bodyguards, and often incurs extremely expensive and even dangerous repercussions. Q: Your company has been described as "the Secret Service of Hollywood." How true is that comparison, and how does your work differ from (e.g.) protecting the President? Force Protection Agency prides itself on providing its services with discretion, precision, and poise Stuart: Totally true, and for this reason: the keys to success in protection are prioritization, and planning. Most people fail to even recognize the first, negating any level of effort given to the second. Establishing the true needs and the correct priority of objectives for each individual client and situation, and firmly committing to these without deviation, are what distinguishes both government secret services and Force Protection Agency from the vast majority of general security firms. Also, the term “secret service” implies an inconspicuous yet professional approach, and Force Protection Agency prides itself on providing its services with discretion, precision, and poise. Q: What is the biggest challenge of protecting celebrities? Stuart: The very nature of celebrity is visibility and access, which always increases risk. The challenge of protecting a high-profile individual is facilitating that accessibility in a strategic and controlled manner while mitigating risk factors. A client’s personal desires and preferences can often conflict with a lowest risk scenario, so careful consideration and thorough preparation are essential, along with continual communication. Q: How does the approach to protection change from one celebrity (client) to another? What variables impact how you do your job? Stuart: The approach is largely determined by the client’s specific needs, requests and objectives. The circumstances of a client's activities, location, and other associated entities can vastly disrupt operation activities. A client may prefer a more or less obvious security presence, which can impact the quantity and proximity of personnel. Force Protection Agency coordinates extensively with numerous federal, state, and municipal government agencies, which also have a variety of influence depending on the particular locations involved and the specific client activities being engaged in. Q: Are all your clients celebrities or what other types of "executives" do you protect – and, if so, how are those jobs different? Stuart: Force Protection Agency provides protective services for a wide range of clients, from the world’s most notable superstars to corporate executives and government representatives. We also provide private investigation services for a vast variety of clientele. Force Protection Agency creates customized solutions that surpass each individual client’s needs and circumstances. The differences between protecting a major celebrity or top business executive can be quite different or exactly the same. Although potentially not as well known in popular culture, some top CEOs have a net worth well above many famous celebrities and their security needs must reflect their success. Q: What is the role of technology in protecting famous people (including drones)? Technology is crucial to the success of security operations Stuart: Technology is crucial to the success of security operations and brings a tremendous advantage to those equipped with the best technological resources and the skills required to maximize their capabilities. It affects equipment such as communication and surveillance devices like drones, cameras, radios, detection/tracking devices, GPS, defensive weapons, protective equipment, and more. Technology also brings immense capabilities to strategic planning and logistical operations through the power of data management and is another aspect of Force Protection Agency operation that sets us apart from the competition. Q: What additional technology tools would be helpful in your work (i.e., a “technology wish list”)? Stuart: The rapidly growing and evolving realm of social media is a massive digital battlefield littered with current and potential future threats and adversaries. Most mass shooters as of late have left a trail of disturbing posts and comments across social media platforms and chat rooms that telegraphed their disturbing mindset and future attacks. A tool that could manage an intelligent search for such threats and generate additional intel through a continuous scan of all available relevant data from social media sources would be extremely useful and could potentially save many lives. Q: Anything you wish to add? Stuart: Delivering consistent excellence in protection and security is both a vital need and a tremendous responsibility. Force Protection Agency is proud of their unwavering commitment to “Defend, Enforce, Assist” and stands ready to secure and satisfy each and every client, and to preserve the life and liberty of our nation and the world.
The task of protecting shared spaces, such as offices and schools, has become increasingly complex, particularly with ever-rising political tensions and the difficulties of assessing threats for schools, workplaces and law enforcement. Given the randomness of when and where a violent person may strike, those who manage facilities need an emergency plan, as well as robust training, detection and awareness. To gain more insights into dealing with such threats, we interviewed John Torres, President of Security and Technology Consulting, Guidepost Solutions. Guidepost Solutions is a global team of investigators, security and technology consultants, and compliance and monitoring experts. They provide security design and consulting, investigations, and compliance and monitoring leadership for critical client needs. Torres has extensive investigative and security experience. Previously, he served as the Special Agent in Charge for Homeland Security Investigations in Washington, D.C. and Virginia. His background includes more than 27 years of experience providing investigative and security management for the U.S. Departments of Homeland Security and Justice, including serving as the Acting Director and the Deputy Director of U.S. Immigration and Customs Enforcement. Q: Why is it difficult for schools, workplaces and law enforcement to assess threats of violence? How can they differentiate between a threat and a non-threat? Torres: With mobile technology and social media, threats are more than just physical. Schools are often not screening student social media accounts and are restricted in what they can and cannot monitor due to privacy laws. Proactive business and educational institutions are working closely with law enforcement, providing training and increasing awareness of potential threats or abnormal behavior. Proactive business and educational institutions are working closely with law enforcementEmerging tools include software that allows monitoring of students’ school-issued email and file storage accounts. Communications software and apps provide real-time notification of emergency messages to students, parents, employees and the community to provide critical instructions during an emergency. The combination of training and new tools has enabled trends and threatening language to be identified and appropriate authorities notified. Q: What tools and/or insights can Guidepost Solutions add to the mix? What are the elements of a “comprehensive risk assessment?” Torres: Comprehensive risk assessments include adopting a tiered approach to assessing the school or office and the surrounding environment. A typical approach includes site perimeter review, identifying gates, fencing, vehicle barriers etc., the parking lot, building exterior, interior paths of travel and individual classroom measures. Review and observation of systems including mass notification, video surveillance, access control, intrusion and visitor management, etc. are critical to ensure that they are equipped to maintain functionality in the event of power loss etc. As an insight, always engage with people, they have the knowledge of each unique facility. Elements we can add to the mix include assessments, physical security improvements and mass notification systems, as well as emergency response training, operational policies and procedures, and behavior analysis. Q: How can the elements of a risk assessment be translated into recommendations of specific technologies or processes (such as video surveillance and/or access control)? Torres: Risk assessments often drive and identify the need for technologies to be implemented into the security programs of schools, business or places of mass gathering, such as stadiums, convention centers and houses of worship. Risk assessments often drive the need for technologies to be implemented into places of mass gatheringRisk assessments help identify weaknesses in security procedure and then often support phased security enhancement programs as funds become available for investment. Each entity is different, and stakeholders should be included. For example, video surveillance may be a priority at one location but controlling the main point of entry may be more important at another. Technology and process recommendations must meet the operational needs and support the goals of the security team and operational managers. Q: How can the risk of an incident be mitigated and lives protected? Torres: While multiple steps are helpful, all of them in combination are key to implementing a comprehensive security plan. They include: Assessments – physical, cyber and procedural Physical Security Improvements – visitor management, fencing and barriers, locks and cameras Emergency Response Training – law enforcement coordination; muscle memory response Mass Notification Systems – current software, clear concise directives, testing Operational Policies and Procedures – termination, evacuation, communication, intervention Behavioral Analysis. Q: What are the elements of behavior analysis? Torres: They include things like changes in appearance and behavior, including social media behavior, and isolation from family or friends. They also include studying or taking pictures of potential targets, and real or perceived bullying. An individual may advocate violence or hate, and/or consume violent extremist information/propaganda. He or she may talk about traveling to places that sound suspicious, and/or have an obsession with weapons. Q: What is the role of training? Torres: Training is critical regarding emergency situations in schools, be it a fire drill, earthquake, lockdown, active shooter situation, etc. Training and drills educate those present, including employees and staff, with information about actions that may save lives and reduce casualties in a real emergency. Training should hold people responsible and set standards for acceptable behavior. Training is critical regarding emergency situations in schoolsThere should be a plan that is implemented, including practice and drills. You should also provide training and communication skill building classes. Develop intervention strategies. Work with HR and legal (and others as appropriate). Finally, document everything. Q: What challenges still remain? Torres: Cultural and behavioral change remains at the forefront of schools and businesses when addressing safety and security measures. A large percentage of violent acts may be preventable if a bystander shares his/her concerns with the proper authorities. According to the FBI, perpetrators exhibited behavioral indicators in 93% of incidents. And bystanders had prior knowledge in 81% of school attack incidents and 80% of terrorist-inspired behaviors or activities before an attack. Q: What progress are you seeing? Torres: With each tragedy that occurs, leaders are engaging with safety and security head on. There is a shift in schools and businesses to engage with professionals that can help them understand what they do not know. Simple things such as improved communication and enforcement of policies and procedures can have a tremendous positive impact on an organization’s security posture. Assessments and technology upgrades are important and effective, but it all starts with acknowledging the need to provide and maintain safe and secure environments for students, employees and the community.
Midway Car Rental, the privately-owned car rental company in Southern California, caters to both an exclusive and expansive clientele, including VIPs, high-end hotels, and replacement vendors like dealerships and body shops. The company currently owns and operates 15 locations and has aggressive plans for expansion, with 6 or 7 more sites planned for this calendar year. Challenges faced With a portfolio that includes Ferraris, Lamborghinis, and Jaguars, Midway can have up to a million dollars of assets parked on any of its lots. Some of the company’s newest locations lack secure perimeter fencing. Sean Perez, Midway’s General Manager, says, “We needed to protect our vehicles, but even more importantly, we had to ensure the safety of our employees and clients.” The problem became acute when Midway opened a new location to provide loaner and replacement vehicles for an adjacent dealership partner. Prior to Midway’s arrival, the lot had been populated by vagrants and the homeless who would sleep in and around the cars parked there. “When we took over the property, we needed to provide a safe and secure environment where we could conduct business,” Perez explains. “There were issues with vandalism and graffiti. Some of the displaced homeless would get aggressive. We needed a proactive solution – a way to stop these incidents from happening rather than trying to prosecute the individuals after the damage was done.” Expansion opportunities Traditionally, Midway’s properties have been less exposed, with electronically secure gates or fences that restrict access. However, as Midway’s expansion plans include growing alignment with business partners like dealerships, many future sites will likely face similar security challenges. To address this situation, the company sought: A scalable system that could grow incrementally with Midway’s expansion Flexible technology that could be moved to new sites with minimal effort A technology partner capable of servicing and supporting a long-term solution The ability to outsource monitoring services in the near future “I tend to be conservative,” says Perez. “I wanted to start off slow and then, when comfortable that we’d found both the right partner and technology, have the ability to really scale up.” Solution recommended Midway Car Rental deployed ROSA units, Responsive Observation Security Agents, manufactured by Robotic Assistance Devices (RAD). “I have to tell you, I was a bit skeptical at first about these ROSA units,” says Perez. “You can stick an armed guard out there, but the idea that a technology device could provide both consistent monitoring and serve as a deterrent system seemed like a stretch. However, our two ROSAs are really helping us protect our assets. In very short order, our problem decreased and our situation has improved dramatically.” AI-based ROSA solution ROSA is a compact, self-contained, security and communication solution that can be deployed in about 15 minutes ROSA is a compact, self-contained, security and communication solution that can be deployed in about 15 minutes. Its AI-driven security systems include human and vehicle detection, license plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and response library. Two-way communication is optimized for cellular, including live video from ROSA’s dual high-resolution, full-color, always-on cameras. “The folks from RAD sent out an engineer to help us determine where to mount the ROSA units by identifying areas on our site that are most exposed to potential vandalism or other threats,” says Perez. The devices are highly visible, featuring scrolling LED text, colorful neon ribbons, and two video cameras. Automated detection and response ROSA may be programmed to display welcome messages or marketing messages during business hours, along with a reminder to visitors that the property is under surveillance. When it detects the motion of humans or vehicles on the lot, it sends an alert to Perez and his team along with an associated video clip, keeping them well informed of activity happening in real-time. During off-hours, ROSA's automated response kicks in. Its friendly daytime messaging is replaced with a more stern warning to trespassers. Upon detecting a human or moving vehicle, ROSA responds with flashing red lights and a visual warning to vacate the property immediately. If ROSA continues to detect a presence, more lights, sirens, and a pre-recorded audio message add a sense of urgency. Monitoring personnel, who have been alerted of the event and have access to live video, can also issue pointed commands over ROSA's loudspeaker. Ultimately, if the police must be summoned, the encounter has been thoroughly documented and recorded. Effective security Perez describes ROSA's effectiveness as a deterrent. "I've watched when people encounter the system. Initially, their reaction is one of shock and awe. When the unit goes off with its lights flashing and they hear those verbal commands, they’re terrified. They look like they've seen a ghost. Literally, in less than ten days after we put those things out, the word had spread to stay away. The vagrants were gone. It was like night and day." Independent monitoring Currently, Midway's management has chosen to monitor the system themselves. Perez explains, "Initially, I was getting alerts somewhat often, but they quickly tapered off. At this point, they're infrequent. With just these two units in place, plus two more scheduled to go up in Newport Beach in the coming weeks, we can handle the monitoring independently.” “Within the next year or two, as we open new locations and add more units, we'll take advantage of RAD's monitoring services. We had that in mind when we went this route – that with our continued growth, we would eventually leverage that option." Customer-friendly solution The system is very intuitive and customer-friendly "The system is very intuitive and customer-friendly," adds Perez. "I've used other systems that are really cumbersome. The RAD SOC dashboard is nothing like that. The ease-of-use is amazing." So is the deployment process. As ROSA requires nothing more than the power to operate, it is truly plugged and play. "We had them installed and received training all within a few hours on one day," says Perez. "We haven't run into any issues, but if we do, the relationship we've built with the RAD team is so good that I can call on them at any time for assistance. They are very, very customer-centric." Evaluating ROI Midway Car Rental quantifies the value ROSA delivers in several ways, including monetarily, a reduction in crime, and improved peace of mind. Perez elaborates, "Thanks to the ROSA units, we've addressed all sorts of issues. Damage to vehicles, graffiti on the exterior of the building, the homeless tampering with our electrical outlets to charge their phones, trash left around the property – that’s all gone since we put the ROSAs in. There are also important intangibles that you really can't put a price tag on, like an improvement in employee well-being and productivity because our staff now feels safe at work." Easy installation RAD's cloud-based software simplifies the management of multi-site systems The system's scalability and flexibility ensure that Midway's investment will continue to pay dividends. Perez says, "We're growing so fast, we're trying to put flagpoles in the markets where we identify a need, but that doesn't mean we're locking ourselves into long-term leases." "Down the road, if we decide to move locations, our ROSAs move with us. We heavily factored their ability to easily install, uninstall, and re-install when deciding to go with this technology." Consistent with Midway's plans, RAD's cloud-based software simplifies the management of multi-site systems. As new Midway locations open and ROSA units are installed, management and monitoring of all devices can occur through one login to the centralized RAD SOC dashboard. Alert notifications include the location of the activated unit. RAD’s additional services In addition to ROSA, RAD offers a suite of other products that share the same platform for delivering automated remote services, including some that are more appropriate for indoor use. Should Midway encounter new security challenges in the future, they can expand their system with other RAD devices. "For now, ROSA is what fits our needs best, but I've seen some of those other units, and they look pretty cool," says Perez. ROSA subscription Midway uses the ROSA units through RAD's subscription model. The company pays low monthly tuition that covers unlimited use of the devices, software and software updates, maintenance, and technical support. Their out-of-pocket equals a small fraction of what hiring a security guard would cost. When asked whether Perez recommends the system to others, his answer is concise. "It's a no-brainer!" he laughs. "Knock-on-wood, we've been near without incident for the four months since the ROSAs went up. I attribute that to the units' effectiveness."
Midway Car Rental, the privately-owned car rental company in Southern California, caters to both an exclusive and expansive clientele, including VIPs, high-end hotels, and replacement vendors like dealerships and body shops. The company currently owns and operates 15 locations and has aggressive plans for expansion, with 6 or 7 more sites planned for this calendar year. The challenge With a portfolio that includes Ferraris, Lamborghinis, and Jaguars, Midway can have up to a million dollars of assets parked on any of its lots. Some of the company’s newest locations lack secure perimeter fencing. Sean Perez, Midway’s General Manager, says, “We needed to protect our vehicles, but even more importantly, we had to ensure the safety of our employees and clients.” The problem became acute when Midway opened a new location to provide loaner and replacement vehicles for an adjacent dealership partner. Prior to Midway’s arrival, the lot had been populated by vagrants and the homeless who would sleep in and around the cars parked there. “When we took over the property, we needed to provide a safe and secure environment where we could conduct business,” Perez explains. “There were issues with vandalism and graffiti. Some of the displaced homeless would get aggressive. We needed a proactive solution – a way to stop these incidents from happening rather than trying to prosecute the individuals after the damage was done.” Traditionally, Midway’s properties have been less exposed, with electronically secure gates or fences that restrict access. However, as Midway’s expansion plans include growing alignment with business partners like dealerships, many future sites will likely face similar security challenges. To address this situation, the company sought: A scalable system that could grow incrementally with Midway’s expansion Flexible technology that could be moved to new sites with minimal effort A technology partner capable of servicing and supporting a long-term solution The ability to outsource monitoring services in the near future The solution “I tend to be conservative,” says Perez. “I wanted to start off slow and then, when comfortable that we’d found both the right partner and technology, have the ability to really scale up.” Midway Car Rental deployed ROSA units, ¬Responsive Observation Security Agents, manufactured by Robotic Assistance Devices (RAD). “I have to tell you, I was a bit skeptical at first about these ROSA units,” says Perez. “You can stick an armed guard out there, but the idea that a technology device could provide both consistent monitoring and serve as a deterrent system seemed like a stretch. However, our two ROSAs are really helping us protect our assets. In very short order, our problem decreased and our situation has improved dramatically.” About ROSA ROSA is a compact, self-contained, security and communication solution that can be deployed in about 15 minutes ROSA is a compact, self-contained, security and communication solution that can be deployed in about 15 minutes. Its AI-driven security systems include human and vehicle detection, license plate recognition, responsive digital signage and audio messaging, and complete integration with RAD’s software suite notification and response library. Two-way communication is optimized for cellular, including live video from ROSA’s dual high-resolution, full-color, always-on cameras. “The folks from RAD sent out an engineer to help us determine where to mount the ROSA units by identifying areas on our site that are most exposed to potential vandalism or other threats,” says Perez. The devices are highly visible, featuring scrolling LED text, colorful neon ribbons, and two video cameras. ROSA may be programmed to display welcome messages or marketing messages during business hours, along with a reminder to visitors that the property is under surveillance. When it detects the motion of humans or vehicles on the lot, it sends an alert to Perez and his team along with an associated video clip, keeping them well informed of activity happening in real-time. Functions During off-hours, ROSA's automated response kicks in. Its friendly daytime messaging is replaced with a more stern warning to trespassers. Upon detecting a human or moving vehicle, ROSA responds with flashing red lights and a visual warning to vacate the property immediately. If ROSA continues to detect a presence, more lights, sirens, and a pre-recorded audio message add a sense of urgency. Monitoring personnel, who have been alerted of the event and have access to live video, can also issue pointed commands over ROSA's loudspeaker. Ultimately, if the police must be summoned, the encounter has been thoroughly documented and recorded. Perez describes ROSA's effectiveness as a deterrent. "I've watched when people encounter the system. Initially, their reaction is one of shock and awe. When the unit goes off with its lights flashing and they hear those verbal commands, they’re terrified. They look like they've seen a ghost. Literally, in less than ten days after we put those things out, the word had spread to stay away. The vagrants were gone. It was like night and day." Intuitive and customer-friendly Currently, Midway's management has chosen to monitor the system themselves. Perez explains, "Initially, I was getting alerts somewhat often, but they quickly tapered off. At this point, they're infrequent. With just these two units in place, plus two more scheduled to go up in Newport Beach in the coming weeks, we can handle the monitoring independently. Within the next year or two, as we open new locations and add more units, we'll take advantage of RAD's monitoring services. We had that in mind when we went this route – that with our continued growth, we would eventually leverage that option." "The system is very intuitive and customer-friendly," adds Perez. "I've used other systems that are really cumbersome. The RAD SOC dashboard is nothing like that. The ease-of-use is amazing." So is the deployment process. As ROSA requires nothing more than power to operate, it is truly plug and play. "We had them installed and received training all within a few hours on one day," says Perez. "We haven't run into any issues, but if we do, the relationship we've built with the RAD team is so good that I can call on them at any time for assistance. They are very, very customer-centric." Evaluating ROI Midway Car Rental quantifies the value ROSA delivers in several ways, including monetarily, a reduction in crime, and improved peace of mind. Perez elaborates, "Thanks to the ROSA units, we've addressed all sorts of issues. Damage to vehicles, graffiti on the exterior of the building, the homeless tampering with our electrical outlets to charge their phones, trash left around the property – that’s all gone since we put the ROSAs in. There are also important intangibles that you really can't put a price tag on, like an improvement in employee well-being and productivity because our staff now feels safe at work." RAD's cloud-based software simplifies the management of multi-site systems The system's scalability and flexibility ensure that Midway's investment will continue to pay dividends. Perez says, "We're growing so fast, we're trying to put flagpoles in the markets where we identify a need, but that doesn't mean we're locking ourselves into long-term leases. Down the road, if we decide to move locations, our ROSAs move with us. We heavily factored their ability to easily install, uninstall, and re-install when deciding to go with this technology." Consistent with Midway's plans, RAD's cloud-based software simplifies the management of multi-site systems. As new Midway locations open and ROSA units are installed, management and monitoring of all devices can occur through one login to the centralized RAD SOC dashboard. Alert notifications include the location of the activated unit. RAD’s suite of products In addition to ROSA, RAD offers a suite of other products that share the same platform for delivering automated remote services, including some that are more appropriate for indoor use. Should Midway encounter new security challenges in the future, they can expand their system with other RAD devices. "For now, ROSA is what fits our needs best, but I've seen some of those other units, and they look pretty cool," says Perez." Midway uses the ROSA units through RAD's subscription model. The company pays a low monthly fee that covers unlimited use of the devices, software and software updates, maintenance, and technical support. Their out-of-pocket equals a small fraction of what hiring a security guard would cost. When asked whether Perez recommends the system to others, his answer is concise. "It's a no-brainer!" he laughs. "Knock-on-wood, we've been nearly without incident for the four months since the ROSAs went up. I attribute that to the units' effectiveness."
Security is the biggest concern for military facilities. Modern military facilities face a wide variety of risks, from cyber attacks to data theft to terrorist attacks. The Corpus Christi Naval Air Station in Corpus Christi, Texas for example, dealt with three separate attempted intrusions in a year and a half. In one incident, man driving a stolen SUV entered the base and attempted to exit through a separate entrance, but crashed his car and was then shot by security personnel. In another incident, just eight months later, the base went on lockdown again before an armed man was taken into custody. Then, in the third incident, seven months later, there was a third attempt to break into the base, this time by a man with known ties to terrorist groups. Protect sensitive facilities The man fired at the security guard at an entrance gate and struck her bulletproof vest before she raised the barrier to prevent the attacker from getting inside the base. The base’s security did a good job of preventing any serious damage during these attacks, but with the frequency of these incidents, more modern security may be needed to ensure that the next attack doesn’t end in catastrophe. Modern times call for modern security solutions, and Helios is the perfect option to protect sensitive facilities Modern times call for modern security solutions, and Helios by UVeye is the perfect option to protect sensitive facilities. Helios is safer, improves security, makes security officers’ jobs easier, works in extreme conditions, and can even identify vehicle passengers with high body temperatures to help prevent the spread of COVID-19. Helios UVIS uses machine learning and artificial intelligence to inspect the undercarriage of any vehicle that drives over its multiple high-resolution cameras. Improved safety for facilities It alerts the user on any irregularities or foreign objects hidden in the undercarriage. Inspecting the undercarriages of vehicles is very difficult for security personnel. Before Helios, there was never an effective solution for under-vehicle inspection, and even if security officers inspect the undercarriage, they may not know what to look for. They may not recognize a threat and allow a vehicle with a weapon, bomb, or other illicit or dangerous item to enter the facility. Security officers put themselves at great risk by manually inspecting vehicles, as evidenced by the attempted terrorist attack in Corpus Christi in May. With Helios, the security guard can inspect the vehicle from a safe distance by simply looking at the high-resolution images and checking for anything suspicious or unusual in the undercarriage. Detecting potential threats Scanning all vehicle types for undercarriage threats Automatic detection of illicit materials below the vehicle on the first pass Full integration to barriers, bollards and access control systems Driver and passenger fever detection capabilities No matter how well trained a security officer is, all humans make mistakes. However, with Helios, the chances of human error are greatly reduced. The system produces high-quality images of the undercarriages and alerts the security officer of any irregularities. It will even detect issues in the undercarriage of a vehicle passing through the system for the first time. Detecting potential threats is easy with UVIS. Works in extreme conditions The high-resolution images allow a security officer to see the entire undercarriage very clearly to determine whether there is anything suspicious. Instead of manually inspecting the vehicle and putting themselves at risk, security officers can inspect the vehicle from a more relaxed and safer environment and zoom in on the smallest details. Helios can withstand up to 20 tons per axle, meaning that it will survive being run over by massive vehicles Plus, Helios provides a side-by-side view of previous scans from the same vehicle if it has gone through the system before to make it easier for the officer to notice any differences. Helios can withstand up to 20 tons per axle, meaning that it will survive being run over by even massive vehicles. It is fully operational at temperatures between -20 and 40 degrees Celsius and is IP 68/54 compliant, meaning it offers full protection against sand, dust, or rain. Combat COVID-19 UVeye’s thermal sensor can also detect the body temperatures of vehicle passengers, which can identify visitors with potential fevers, improving the safety of everyone on the base. UVeye fully supports 3rd party integration and provides a multiple layer of security for any facility Integrations made in the past: ALPR Face Detection / Recognition Arm Barriers / Bollards VMS (Video Management System) Integrating to the centralized server provides the capability of connecting multiple systems or lanes across different sites while enabling central management and control via one screen. The centralized management system enables the client to access the different systems deployed and manage the different users and historical data. Access control systems The undercarriage of a vehicle is one of the most important parts of the vehicle to inspect, but also one of the most difficult areas to inspect. Helios is the perfect solution to prevent any weapons, bombs, drugs, or other illegal and dangerous items from entering military facilities. It can make everyone in the facility safer, including security officers, who will no longer need to manually inspect vehicles and put themselves in harm’s way. Integrating with other security and access control systems can provide a multi layer approach to tighten the entry and exit points to any sensitive site while keeping personnel and data safe.
Kingfisher Sec, a West London-based security specialist, has adopted SmartTask to support the rapid growth of the business by streamlining and automating critical business processes. The company will use the cloud-based software to handle employee scheduling, proof of attendance and operational reporting across a team of up to 50 security guards. As a result, Kingfisher Sec has already reduced administration by around 17.5 hours a month, with further improvements expected moving forward. “We wanted an employee scheduling and workforce that would mitigate any growing pains we experience as the business continues to expand as well as helping us achieve our aim of creating a paperless operation,” explains Filipi Nascimento, Operations Manager at Kingfisher Sec. “SmartTask is allowing us to automate many of our manual processes in a phased approach to maximize benefit realization, without losing focus on our core operational priorities.” Electronic communication tool SmartTask was selected following a tender process based on its feature-rich and easy-to-use functionality. Kingfisher Sec is using the software to provide a simple tool to the company’s team of security guards, via a smartphone app, so they can simply book on and off shifts, accept schedules and book holidays. Meanwhile, the advanced rostering system allows Kingfisher Sec to quickly create monthly work plans and communicate them direct to staff for electronic confirmation. Kingfisher Sec is also looking to replace a paper-based DOB system at around 40 customer sites with SmartTask’s Daily Occurrence Log (DOL). The electronic communication tool will enable security guards to quickly create entries and upload details regarding any on-site occurrence, providing online visibility of all incident data and supporting photo evidence. Capturing accurate data The software is capturing accurate data about the performance of our team and the business" As well as reducing the administrative burden, both on-site and centrally, the DOL will also remove the cost of providing, distributing and archiving a paper-based log. “SmartTask is streamlining our business and operational procedures, so we can save both time and money while providing a better service to our customers. The software is capturing accurate data about the performance of our team and the business, which we simply did not have access to previously. This is allowing us to better manage staff, eliminate human error and quickly respond to any issues,” adds Nascimento. Cloud-based software Paul Ridden, CEO of SmartTask commented: “Our cloud-based software is a highly-advanced and easy-to-use guard management, monitoring and reporting solution that typically reduces costs and improves efficiency by 30 per cent. As a result, a growing range of security businesses are using SmartTask to plan, manage, conduct and measure workforce activities more effectively.”
While HENSOLDT is a global pioneer of technologies that are designed for protecting armed forces, civilians, assets and borders, the company is also actively making a difference as a protector of endangered species. South Africa is known for its iconic wildlife and is also home to one of HENSOLDT’s largest industrial sites. As a result, it came as a natural progression to protect the country’s wildlife using state-of-the-art defense and security technologies. Rise in rhino poaching In recent years, animals such as rhinos have been under increased pressure due to rising poaching levels, threatening the future of these animals. South Africa holds nearly 80% of the world’s rhinos and has been hit the hardest by poaching, with more than 1 000 rhinos killed each year between 2013 and 2017. HENSOLDT celebrates three years of zero poaching on the world’s largest rhino conservancy HENSOLDT responded to this threat, and is now combining advanced intelligence, radar and optical surveillance systems with physical security for high-end wildlife protection. This week, HENSOLDT celebrates three years of zero poaching on the world’s largest rhino conservancy, where HENSOLDT’s technologies have been keeping a large number of rhino safe. HENSOLDT South Africa designed and installed a surveillance and security system on the farm and since then, not one animal has been lost to poaching. “Before that, we had poaching every month, sometimes every week,” says John Hume, owner of Buffalo Dream Ranch. Situational awareness In 2017, Buffalo Dream Ranch, the world’s largest rhino farm, started a partnership with HENSOLDT to secure 8000 hectares of land, where some 1800 rhinos now live peacefully, protected by state-of-the-art HENSOLDT technology. The specially developed system combines a number of advanced sensors, including optical and radar sensors, to monitor the rhinos, farm and surrounding area. Data from these sensors are fused using advanced analytics at a command and control center to provide complete situational awareness and early-warning of potential poachers approaching the area. In combination with existing physical barriers and a team of security personnel, the system augments the total security approach to create a surveillance solution, with technology that is always on guard, never fatigues and which cannot be compromised. “We are for the first time in years feeling confident, with HENSOLDT, of perfecting the protection of our rhino,” says Hume. Wildlife protection The know-how acquired through these projects can be applied for protecting other wildlife “We are honored to be part of important initiatives such as the conservation of our wildlife and we aim to expand our efforts,” says Hennie Venter, Chief Executive of the HENSOLDT South Africa GEW business unit. The know-how acquired through these projects can be applied for protecting other wildlife and national parks to safe-keep endangered species such as lions, elephants and even abalone. HENSOLDT prides itself on its relationship with its clients. “For us it’s not putting down the equipment and getting the business, for us it’s rather a journey,” says Werner Muller, GEW’s Chief Executive of Spectrum Monitoring and Security. Needs-based solutions Because of this philosophy, and because each wildlife scenario is different, with its own unique set of challenges, HENSOLDT’s experts collaborate with each client to develop a solution that addresses their specific needs. Through its business units, GEW and Optronics, HENSOLDT South Africa delivers solutions to clients across the world, and significantly contributes to South Africa’s export industry, while it is firmly grounded in its roots as a proudly South African company, operating in South Africa for South Africa. HENSOLDT is committed to continue innovating to protect the wildlife.
BI-City Tokyo is located in Nur-Sultan (Astana), the capital city of Kazakhstan. It is a high-end residential complex of BI Group – a construction holding company in the Kazakhstan real estate market. At present, three apartment buildings with public areas and more than 400 apartment units have been completed. Aiming to create modern high-end intelligent buildings and residential areas, the BI Group wanted to upgrade the existing analog video intercom system of BI-City Tokyo. Analog intercom system The original analog intercom system in this community is outdated and cannot meet the diverse security requirements of high-end residential areas. First, the original analog intercom does not support retaining images and leaving messages. Second, this system only supports access cards to open doors, which is inconvenient for residents in case they forgot their card. Third, the original system cannot add IP cameras to monitor public areas such as children's playground, fitness areas, etc. Fourth, the cold winter temperature in Nur-Sultan requires high-performance equipment capable of operating in extreme environments. Cold winter temperature requires high-performance equipment capable of operating in extreme environments Faced with the abovementioned challenges, BI Group was also looking for a trustworthy brand that can provide not only modern smart system but also technical support and reliable after-sales service. Meeting all the above requirements, Dahua smart residential solution was chosen to be the security solution provider of BI-City Tokyo. Access ANPR Camera The complete solution deployed more than 300 pieces of Dahua equipment, including Indoor Monitor, Apartment Outdoor Station, IP Camera, Access ANPR Camera, Video Recorder, etc. The solution supports two-way audio intercom, real-time video and messaging feature. In addition, a variety of door opening methods were also implemented: door opening via remote calling, door opening using access card, and remote door opening via APP. Additionally, all the equipment can be visualized and integrated in the Dahua DSS platform for centralized management, operation and maintenance. Moreover, the temperature in Nur-Sultan can reach up to negative 40 degrees in winter season. This requires high-performance outdoor devices featuring dust and water resistance, and explosion-roof capability. In response to this pressing challenge, Dahua apartment outdoor station VTO1210C-X-S1 and access ANPR camera ITC237-PW1B-IRZ that support wide working temperature were installed at the entrance of the apartment building for a more effective visitor and vehicle management. Built-in intelligent video analytics When a visitor arrives at the entrance of the apartment building and dials a resident’s room number through the Dahua apartment outdoor station, the camera installed at the entrance will synchronize the video with the visitor’s image captured in the resident’s indoor monitor. Once the visitor’s identity is confirmed, the resident just needs to press the button on the indoor monitor to open the door remotely. With Dahua app, users can even answer calls and open doors remotely when they are out for work or traveling. As for vehicles, Dahua access ANPR camera ITC237-PW1B-IRZ is designed for extreme temperature environments (temperature range of -40°C to +60°C). With built-in intelligent video analytics, the camera has the ability to detect and recognize moving vehicle's plate number within low speed. IR Mini-Bullet Network Camera The camera uses a set of optical features to balance light throughout the sceneFor both approaching and departing vehicles, the access ANPR camera takes a snapshot of the license plate and vehicle overview picture, as well as records corresponding surveillance videos. By setting a whitelist, the camera can automatically control the barrier or gate to open if a plate number recorded in the whitelist has been recognized. The public areas including children's playground, fitness areas, as well as the lobby are covered by 2MP IR Mini Dome Network Camera IPC-HDBW4231E-ASE, 2MP and 3MP IR Mini-Bullet Network Camera. The Starlight Ultra-low Light Technology of IPC-HDBW4231E-ASE offers light sensitivity, capturing color details under low light condition up to 0.002lux. The camera uses a set of optical features to balance light throughout the scene, resulting in clear images in dark environments. Smart residential solution Dahua smart residential solution provides an integrated management platform for the management personnel of BI-City Tokyo. It assists in the remote and visual management of the property and improves the services and facilities they offer. Security guard at the entrance is not needed anymore to manage entering and exiting vehicles, which saves labor costs, reduces the waiting time of vehicles and improves traffic efficiency. In addition, the all-round monitoring of the public areas within BI-City Tokyo greatly improves the safety level of the entire community. The video intercom system of the building provides a variety of convenient door opening methods, enhancing the resident’s living experience. "We adopted analog solution in the first phase. From the second phase, we replaced all of analog system with Dahua’s IP video intercom solution. We hope that Dahua will help us complete the solution planning of the three, four, five, and six phases”, said Arman, General Manager of BI Group.
Round table discussion
In tidying up after a year of Expert Panel Roundtable questions and answers, we came across some previously unpublished responses from our panel. These interesting responses address some of the hottest topics in the industry, from robots and deep learning to the “race to the bottom.” Taken together, the varied comments offer their own range of insights into the evolving physical security market. This week, we highlight some of these assorted Expert Panellist comments submitted over the last several months.
Body-worn cameras are becoming more common every day, driven both by needs of the marketplace and technology developments. However, questions remain about the usefulness of the devices, and their future role in promoting safety and security. We asked this week’s Expert Panel Roundtable: What are the challenges of body-worn cameras for the security industry?
As the new school term begins, awareness of security at all levels of educational institutions is higher than ever. Technology plays an important role in protecting educational facilities and their students, faculty, staff and visitors. Specific security challenges drive which technologies and other measures are used, and those challenges are evolving, along with the dynamic institutions security is tasked with protecting. We asked this week’s Expert Panel Roundtable: What are the security challenges for schools and colleges?
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