Could millions of burglar and fire alarm control units be recalled by the U.S. Consumer Product Safety Commission? That could be the upshot when the independent agency of the U.S. government rules on a 'Complaint of Non-Conforming Products' investigation requested on behalf of a consultant/forensic expert who says he has identified non-compliance dangers and vulnerabilities related to the devices. Breaching security standards Jeffrey Zwirn, an alarm and security forensic expert, s...
The jury is in: traditional security is out — and it’s being replaced with service-based solutions. The bottom line is: if you’re not embracing it, you’ll soon be left behind. XaaS — the collective term referring to the delivery of anything as a service — includes all services made possible through the use of the cloud. Security-as-a-Service (SaaS), which encompasses any type of system from access control to video surveillance, has paved the way for users to...
Today, the world is connected like never before. Your watch is connected to your phone, which is connected to your tablet and so on. As we’ve begun to embrace this ‘smart’ lifestyle, what we’re really embracing is the integration of systems. Why do we connect our devices? The simplest answer is that it makes life easier. But, if that’s the case, why stop at our own personal devices? Connection, when applied to a business’ operations, is no different: it lowe...
The retail industry is constantly evolving, with a fast-paced environment that requires retailers to quickly respond to changes in the market, while delivering a consistent service that inspires customer loyalty – all in a bid to maintain healthy margins and revenue in what is an increasingly competitive landscape. Helping retailers to drive efficiency and capitalize on new labeling innovations, Checkpoint Systems’ source tagging program, which celebrates more than 25 years since it...
The newest version of an iconic access control and site management system looks set to revolutionize, both, the operator and user experience. Gallagher Security has released Command Centre v8.10, the latest version of its site management software, with a range of features and enhancements that simplify and improve operation. Improvements to site plans reduce information overload for busy or complex sites by introducing progressive disclosure – the ability to zoom in to reveal more informat...
Panorays, a rapidly growing provider of automated third-party security lifecycle management, unveiled a security intelligence solution known as Dark Web Insights. The new feature enhances Panorays’ award-winning third-party security management solution and serves as an additional layer of cybersecurity protection. Using Panorays’ Dark Web Insights, companies can now become proactive about knowing in advance of in-the-wild threats to their supply chain. The evaluator company automatic...
Aiphone, an international manufacturer of intercom and security communication products, has updated its popular QuikSpec™ online design tool making it easier for specifiers and installers to find product information required to accurately design and assemble intercom products. The free tool includes all available wiring and other documentation, instructions and product specifications to make an Aiphone system bid quick and easy to prepare and submit. Revamped pages are designed to run faster and smoother. New tab-style navigation makes it easier to find information and more clearly defines when to choose one system over another. Among many other changes, refreshed system images and terminology more accurately reflect current products, style and color updates better replicate the Aiphone website experience and discontinued products have been removed from the site. Right equipment for every intercom, tower component A QuikSpec-generated parts list can be shared with a distributor within Aiphone’s wide network for pricing and availability. And site users can still work on their own schedules as QuikSpec is available 24/7/365. Live assistance from Aiphone’s award-winning technical support and customer service teams are available during standard business hours. “QuikSpec is designed to ensure the right equipment is provided each time for every intercom, tower component, mounting bolt, power supply and accessories,” said Brad Kamcheff, web marketing analyst, Aiphone. “This eliminates the worry of lost profits resulting from equipment being left out of a bid.”
Matrix has announced bagging the prestigious and highly coveted Good Design 2019 award for its new-age access control controller - COSEC ARGO. The award is given in recognition for excellence in product innovation and design. The Good Design Award evaluates and celebrates the quality of design whether tangible or intangible that has been created to fulfill some kind of ideal or purpose. Good Design awards The Good Design awards are produced by The Chicago Athenaeum Museum of Architecture and Design in cooperation with the European Center for Architecture, Art, Design and Urban Studies. The awards are amongst the most prestigious global award programs for design excellence and design innovation, honoring both products and industry leaders in design and manufacturing for over seven decades since its inception. Each year, the organization highlights and recognizes the most innovative industrial, product and graphic designs. COSEC ARGO access control controller On winning this prestigious award, Ganesh Jivani, Chief Executive of Matrix said “Matrix is focused on designing and manufacturing high grade cutting-edge security and telecom solutions for modern organizations and enterprises. Matrix offers these products in more than 50 countries worldwide – most of them to the first-world technologically advanced nations.” He adds, “With 250+ R&D engineers and world-class infrastructure and equipment, Matrix is committed to R&D and cutting-edge products. This award is a validation of Matrix's state of the art innovation and design capabilities.” Cutting-edge security and telecom solutions Ganesh further said, “I thank all our customers and channel partners for their trust in Matrix and congratulate the entire Matrix team for this outstanding achievement. Such recognition would encourage us to work harder towards building future technologies and products.”
Custom Electronic Supply, a wholesale distributor of security electronics based in San Jose, California, was acquired on August 30th, 2019 by security distribution veterans Jason Dennis, Lannie Green, Matthew Green, and Danny Cranford. Dennis, along with Matt and Lannie Green, has deep distribution roots. They are the former owners of San Antonio-based Security General International, a privately-held solutions provider specializing in the distribution of emerging technology products and connectivity solutions, established in 1984. They sold Security General International to Tri-Ed in 2012. Cranford also brings to the venture very extensive industry experience and has worked in security distribution since 1987. Access Control and Integrated Systems He also served as co-owner of Security Data & Cable (SD&C) since its inception in 2001 before selling to Tri-Ed in 2010. The acquisition of Custom Electronic Supply was an amicable one, catalyzed by the retirement of one of its two owners, Charlie Cohen. Dave Kelly, its other previous co-owner, will continue to oversee all California operations and the company will continue to do business as Custom Electronic Supply. Wholesale security distribution has undergone many changes over recent years" All employees will also remain on-board, making the transition a seamless one for loyal customers who have come to rely on Customer Electronic Supply as their distribution partner for many years. Product lines span Access Control, Burg, Fire, Video Surveillance, Integrated Systems, Low Voltage Residential Systems, and Installation Tools and Supplies. Personalized service For the new owners – Jason Dennis, Lannie Green, Matthew Green, and Danny Cranford – the time to return to their distribution roots seemed spot on. “Wholesale security distribution has undergone many changes over recent years,” notes Jason Dennis. “My partners and I were not actively looking to get back into distribution. But, we’ve been hearing a lot of dissatisfaction from people in the industry recently." "Customers, employees and vendors have all been voicing their desire for a new alternative. We felt the time was right to offer one and provide the good, old-fashioned personalized service that should never stop being synonymous with a trusted distribution partner,” he adds. “Acquiring Custom Electronic Supply was the right decision that came along at the right time.” The four partners who, together own Custom Electronic Supply under the name Lone Star Systems Supply LLC, look forward to announcing additional new branch openings in the near future.
Interlogix, a division of UTC Climate, Controls & Security, announces a plan to dismantle its businesses in the United States and Canada by the end of the year. Here is a statement from the company: “After a thorough portfolio review of our security business, we have communicated our plans to wind down our Interlogix U.S. and Canada businesses. This decision will allow us to focus on the significant growth opportunities for our other fire and security businesses, including LenelS2.” Fire detection and life safety Dealers can continue to purchase, install, register, and service Interlogix products with complete confidence" Interlogix products will be manufactured and orders fulfilled through 2019 and will be available for purchase from distributors and dealers during ‘a well-coordinated transition period,’ according to the company. “We will continue to provide customer support related to product technical services, timely fulfillment and comprehensive product warranty into 2020 and beyond,” says the company statement “Dealers can continue to purchase, install, register, and service Interlogix products with complete confidence.” Interlogix represents a full product line including intrusion detection, video surveillance, fire detection and life safety, access control and security/fire data transmission products. Enhanced video streaming capabilities Interlogix was created in the merger in 2000 of ITI Technologies and SLC Technologies. It was purchased by General Electric in 2002 and later renamed GE Security. United Technologies Corp. (UTC) bought the security business of General Electric in 2010 and reverted back to using the Interlogix brand. Last year, Interlogix introduced TruVision Navigator version 8.0 of its unified security software Last year, Interlogix introduced TruVision Navigator version 8.0 of its popular unified security software, including enhanced video streaming capabilities, integration with the Interlogix UltraSync Modular Hub systems and tighter integration with IFS networking switches. Voice-Controlled digital devices Early this year, Interlogix reinvested in its UL-listed, professional-grade, security panel lineup and added two touchscreen controls. In addition, it began providing access to more device integrations – such as sensors, lights, locks, thermostats and garage door controls, video doorbell cameras and voice-controlled digital devices, among others. In the spring, the company re-launched its Interlogix Security Pro program, a national channel partner program offering Interlogix dealers an array of resources and incentives designed to help them successfully grow their businesses.
RS2 Technologies, a provider of access control systems, announced the addition of the ACT365 Cloud-based Access Control and Video Management Solution to its comprehensive line of access control solutions. The ACT365 solution allows RS2 to deliver enhanced value to integrator partners and empowers end customers that look to streamline security and business operations through a cloud-based, intuitive platform. As a cloud-based solution, the ACT365 remote diagnostics and servicing capabilities provide RS2’s reseller channel with the convenience of troubleshooting issues from their cellphone device or web browser to determine whether a site visit is necessary, streamlining operations. The ACT365 solution also benefits their bottom line by offering an additional revenue stream based on a recurring monthly revenue (RMR) service-based business model, which is growing in popularity across the industry. Access control and video management solutions ACT365 provides partners with innovation, flexibility, reliability and powerful, friendly software ACT365 delivers a solution providing both access control and video management in a web-based platform that allows users to quickly update or remove user permissions, view cameras or open a door directly from a cellphone phone, tablet or PC. The scalable solution offers management of multiple sites from a single, unified, and user-friendly interface without the added expense of local servers and IT resources. There is no software to install and updates are automatic, which ensures delivery of the most up-to-date, secure version of the system. “Bringing ACT365 into the fold allows us to deliver a unique cloud-based product offering to our integrator partners that can add an additional revenue stream through RMR,” said David Barnard, VP of Sales and Marketing, RS2 Technologies. “We’re excited to offer the solution as another option for our partners to add a service-based cloud software technology that’s supported by our trusted team across a variety of markets." "ACT365 provides our partners and their customers with innovation, flexibility, reliability and powerful, friendly software — in line with our mission as an organization” he adds. RS2 Technologies, an ACRE company, highlighted ACT365 during the ASIS International Global Security Exchange (GSX) last week in Chicago resulting in a very positive response from both existing customers and end users.
Pyronix is delighted to provide even more value and capabilities to installers and users alike, with the addition of video verification to ProControl+. Now, using our Enforcer V10 control panel, Wi-Fi cameras and security and life safety peripherals, the system can be tailored to detect, notify and verify any activity. “We’re really pleased to add this latest feature to our ProControl+ app,” said Pyronix Marketing Manager, Laurence Kenny. "Video verification delivers fantastic upsell opportunities to video monitoring for our installers, while providing greater functions for the user; showing them exactly what activity has triggered an event or alarm.” The addition of video verification enables the linkage of Pyronix Full-HD Wi-Fi cameras to inputs on the system via the PyronixCloud. This simple setup process adds greater scope to security; providing a 25 second video clip directly to the user via ProControl+ when an event or alarm activation occurs. The clip, which can be downloaded and stored as an MP4 file, shows 15 seconds pre-alarm and 10 seconds post-alarm; allowing the user to truly verify the activation, before taking appropriate action. Voice push notification Whether it’s an existing system or maintainance, service can be offered to provide greater selling options for installers" For example, should an intruder be detected by an XDL12TT-WE outdoor detector, a push or voice push notification will be received by the user through their ProControl+ app, via the Enforcer V10 and PyronixCloud infrastructure. If this detector has been linked to an outdoor Mini Dome camera surveying the area, the user will also be provided with the 25 second video from the linked camera to verify the alarm. “By adding this new feature, we’re giving installers new services to offer their customers; expanding the security offering by providing real tangible benefits across both residential and commercial applications to users,” Laurence commented. "So, whether it’s an existing system, a maintenance visit or a brand-new installation, this added-value service can be offered to provide greater selling options for the installer and greater functions for the user. Simple to setup and deliver via the PyronixCloud, we want to make sure we continue to proactively provide more features, functions and capabilities via ProControl+.” Video verification for applications With video verification already added to ProControl+, more developments are in the pipeline “Now, the system not only alerts the user via voice push notification, but also shows exactly what activity has taken place on the system, so that appropriate action can be taken. Our objective is to continue to extend the potential of every installation and the level of function and value it adds to installers and users alike and we intend to do this as seamlessly and easily as possible.” Linking cameras with inputs can be set up to deliver video verification for various applications across the entire security system, from setting and unsetting, indoor detection, shock sensors and outdoor detectors, to life safety sensors, door and window contacts and even panic, hold-up and medical alerts; providing additional product upsell opportunities. With video, voice push notifications and now video verification already added to ProControl+ and many more developments in the pipeline, now’s the time to make the switch.
There’s a lot of hype around the term ‘digital transformation.’ For some, it’s the integration of digital technology into everyday tasks. For others, it’s the incorporation of innovative processes aimed at making business optimization easier. In most cases, digital transformation will fundamentally change how an organization operates and delivers value to its customers. And within the security realm, the age of digital transformation is most certainly upon us. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality. No longer are the cloud, Internet of Things (IoT) and smart cities foreign and distant concepts full of intrigue and promise. Enhancing business operations We’re increasingly seeing devices become smarter and better able to communicate with each other These elements are increasingly incorporated into security solutions with each passing day, allowing enterprises the chance to experience countless benefits when it comes to enhancing both safety and business operations. The term ‘connected world’ is a derivative of the digital transformation, signifying the increasing reliance that we have on connectivity, smart devices and data-driven decision-making. As we become more familiar with the advantages, flaws, expectations and best practices surrounding the connected world, we can predict what issues may arise and where the market is heading. We’re increasingly seeing devices become smarter and better able to communicate with each other through the IoT to achieve both simple goals and arduous tasks. Within our homes, we’re able to control a myriad of devices with commands (‘Hey Google...’ or ‘Alexa...’), as well as recall data directly from our mobile devices, such as receiving alerts when someone rings our doorbell, there’s movement in our front yard or when a door has been unlocked. Analytics-Driven solutions The focus is now shifting to the business impacts of connectivity between physical devices and infrastructures, and digital computing and analytics-driven solutions. Within physical security, connected devices can encompass a variety of sensors gathering massive amounts of data in a given timeframe: video surveillance cameras, access control readers, fire and intrusion alarms, perimeter detection and more. As the data from each of these sensors is collected and analyzed through a central platform, the idea of a connected world comes to fruition, bringing situational awareness to a new level and fostering a sense of proactivity to identifying emerging threats. The connected world, however, is not without its challenges, which means that certain considerations must be made in an effort to protect data, enhance structured networking and apply protective protocols to developing technology. Physical security systems We can expect to see the conversations regarding data privacy and security increase as well As the use of connected devices and big data continue to grow, we can expect to see the conversations regarding data privacy and security increase as well. Connectivity between devices can open up the risk of cyber vulnerabilities, but designing safeguards as technology advances will lessen these risks. The key goal is to ensure that the data organizations are using for enhancement and improvements is comprehensively protected from unauthorized access. Manufacturers and integrators must be mindful of their products' capabilities and make it easy for end users to adhere to data sharing and privacy regulations. These regulations, which greatly affect physical security systems and the way they're managed, are being implemented worldwide, such as the European Union's General Data Protection Regulation (GDPR). In the United States, California, Vermont and South Carolina have followed suit, and it can be expected that more countries and U.S. states develop similar guidelines in the future. Technology is already a part of our day-to-day lives, with smart devices in our homes and the ability to perform tasks at our fingertips now a reality Automatic security updates Mitigating the concerns of the ‘connected world’ extends beyond just data privacy. IoT technology is accelerating at such a pace that it can potentially create detrimental problems for which many organizations may be ill-prepared - or may not even be able to comprehend. The opportunities presented by an influx of data and the IoT, and applying these technologies to markets such as smart cities, can solve security and operational problems, but this requires staying proactive when it comes to threats and practicing the proper protection protocols. As manufacturers develop devices that will be connected on the network, integrating standard, built-in protections becomes paramount. This can take the form of continuous vulnerability testing and regular, automatic security updates. Protocols are now being developed that are designed to ensure everything is encrypted, all communications are monitored and multiple types of attacks are considered for defensive purposes to provide the best security possible. IoT-Connected devices Hackers wishing to do harm will stop at nothing to break into IoT-connected devices Built-in protection mechanisms send these kinds of systems into protection mode once they are attacked by an outside source. Another way for manufacturers to deliver solutions that are protected from outside threats is through constant and consistent testing of the devices long after they are introduced to the market. Hackers wishing to do harm will stop at nothing to break into IoT-connected devices, taking every avenue to discover vulnerabilities. But a manufacturer that spends valuable resources to continue testing and retesting products will be able to identify any issues and correct them through regular software updates and fixes. ‘IoT’ has become a common term in our vocabularies and since it’s more widely understood at this point and time, it's exciting to think about the possibilities of this revolutionary concept. Providing critical insights The number of active IoT devices is expected to grow to 22 billion by 2025 — a number that is almost incomprehensible. The rise of 5G networks, artificial intelligence (AI) and self-driving cars can be seen on the horizon of the IoT. As more of these devices are developed and security protocols are developed at a similar pace, connected devices stand to benefit a variety of industries, such as smart cities. Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches Smart cities rely on data communicated via the IoT to enhance processes and create streamlined approaches to ensuring a city is well-run and safe. For example, think of cameras situated at a busy intersection. Cameras at these locations have a variety of uses, such as investigative purposes in the event of an accident or for issuing red-light tickets to motorists. But there are so many other possible purposes for this connected device, including providing critical insights about intersection usage and traffic congestion. These insights can then be used to adjust stoplights during busy travel times or give cities valuable data that can drive infrastructure improvements. Physical security market The impact of connected devices on cities doesn’t stop at traffic improvement. The possibilities are endless; by leveraging rich, real-time information, cities can improve efficiencies across services such as transportation, water management and healthcare. However, stringent protections are needed to harden security around the networks transmitting this kind of information in an effort to mitigate the dangers of hacking and allow this technology to continuously be improved. Whether you believe we’re in the midst of a digital transformation or have already completed it, one thing is certain: businesses must begin thinking in these connectivity-driven terms sooner rather than later so they aren’t left behind. Leveraging smart, connected devices can catapult organizations into a new level of situational awareness, but adopting protections and remaining vigilant continues to be a stalwart of technological innovation within the physical security market and into the connected world.
There’s no question that the popularity of Do-It-Yourself (DIY) security and home automation products is on the rise. The reasons for the growth in DIY sales are numerous, including increased awareness of home automation products, fast set-up, limited (if any) installation costs, and interoperability with other smart security products. In fact, with the parallel rise of smart home hubs like Alexa and Google Home, many people are opting to attempt the set-up of smart home devices without any professional assistance. According to a 2018 Residential Security Market Report prepared by Parks Associates and Security Sales & Integration magazine, “More than 60% of installing dealers now report that DIY systems are biting into demand for their services.” But the rise in DIY is not entirely bad news for security and home automation installers and dealers. There are a number of ways to view this glass as half-full. Let’s look at a few of them. Increase In Revenue For Dealers With their lower cost and perceived ease of installation, DIY products have broken down barriers for additional purchaseThere are reasons for dealers and installers to be cheerful about the rise of DIY. For one thing, according to that same Residential Security Market Report from Parks Associates, residential security dealers are doing quite well. The report states, “In 2017, revenues were up an average 7.72% for security dealers.” What about installations? The report goes on to say, “For 2017, the average number of installs per dealer was 22 per month, compared to 17 per month in 2016.” So, revenues are up for security dealers, and at least part of the reason can be attributed to the fact that DIY products can raise overall awareness of and spur interest in other home automation and security products. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for the additional purchase, and installation, of complete, professionally installed systems. Wireless, Connected Smart Locks For example, the sale of wireless, connected smart locks (viewed by some consumers as DIY) can lead to opportunities for further home automation product sales and professional installations. Connected smart locks can actually act as an extension of a smart hub or controller. They can be used to wirelessly communicate with and control all the devices that make up a home automation system, including lighting, entertainment, thermostats, air, alarms, shades and more. With their lower cost and perceived ease of installation, DIY products have actually broken down barriers for new security installations And they can do all this from a prime, convenient location – the front door, as well as other points of entry like the side or back doors. Plus, smart lock conversion kits like Kwikset Convert let homeowners easily bring home automation capabilities to their door without altering the aesthetics of the entry. Connected smart locks can allow homeowners to set up their home with custom scenarios, right before they step inside. For example, residents can program their lock so that every time they unlock the door, a foyer light goes on, temperatures begin to rise to a set level – even connected coffee makers can begin to make a cup. Portfolio Of Home Automation Products One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatileSmart locks are just one example of the potential of DIY products to spark a homeowner’s interest in a wide range of other home automation devices, many of which would benefit from professional installation. One of the best ways to mitigate the ‘threat’ of DIY sales is for dealers and installers to become more versatile and offer a complete portfolio of home automation products. The larger the home automation offering, the more devices there are to sell and install, the larger the installation required, the greater the need for professional installation. Many homeowners who feel like they have a certain level of handiness will start by trying to do it themselves with a DIY product. But things don’t always go as planned, especially if they are attempting to set up a robust home automation system. First off, just because a product is DIY doesn’t mean that the old products that are being replaced are going to easily make way for the new. A DIY thermostat or smart lock might require that the old equipment (and possibly wires) get tugged out of the wall. Messy holes might need to be filled. Advantages Of Professional Installation Even after the old system has been removed, homeowners planning on setting up a connected system may soon realize they don’t have the electrical skills or technological know-how to install and connect all devices, get a system programmed correctly, and get everything up and running smoothly. Professional installers have learned from experience; there’s very little that they haven’t seen before. With their years of experience, installers know the best way to automate a home and how to create a custom smart home experience Do-it-yourselfers might be able to solve problems by searching the internet and finding videos. But, then again, they might not. After going the DIY route once, many full-home automation system enthusiasts are beginning to realize that the best way to get things done right the first time is to leave the installation and set-up to a professional. Professional installers can and should bring an extra level of experience and guidance to the process. Their services should go beyond tech installation and also include interface design. With their years of experience, installers know the best way to automate a home – how to create a custom smart home experience that doesn’t make the user feel less than smart. Selling Additional Home Automation Products If a problem arises due to installation error, the DIYer does not have any recourse to correct these mistakesResidential security dealers who offer professional installation should be willing to embrace the DIYer who has attempted to do a self-install but has not been able to complete the process successfully. With an open mind to this scenario, they can save the day for the DIYer, as well as create an opportunity to sell additional home automation equipment that the DIYer may not have known to be available. The disparity between DIY and professional installation also brings to light the fact that there are no ‘satisfaction guarantees’ and no ‘installation/labor warranty’ available when a home automation system is installed by a DIYer. If a problem arises with either the equipment connectivity due to installation error, or if a piece of equipment is installed incorrectly, the DIYer does not have any recourse to correct these mistakes. This may not be as critical if a DIYer installs a minor piece of equipment, but with something as critical as securing and protecting their home with a home automation and security system, most people want full peace of mind that everything has been installed correctly. Reduces Connection Instability According to a 2017 study by the analyst firm, IHS Markit, “The quality of the equipment is usually higher in professionally installed systems, and professional configuration and setup greatly reduces the potential for connection instability…” This is an issue that DIYers may come to realize over time. On the other hand, one issue DIYers may recognize right away, especially if they are attempting to connect multiple devices, is that the connectivity may be inconsistent. Professionally installed devices operating on a wireless protocol might deliver better, consistent, longer-range connectivity IHS Markit explains that, “DIY systems rely on open protocols and Wi-Fi connectivity that can sometimes be unreliable, creating connection issues. Some of the sensors can become unrecognizable to the system, requiring intervention from the user. In contrast, professional wireless systems rely on UL- or EN-certified equipment to operate on the basis of proprietary frequency, enabling them to work with the control panel much more seamlessly.” In other words, professionally installed devices operating on a wireless protocol, even an open-source protocol like Z-Wave, might deliver better, consistent, longer-range connectivity, and fewer headaches. Not Everyone Is A DIY Customer There are customers who want someone to install the devices correctly and help them learn how to use and maintain themThere’s no doubt that there’s a segment of the security and home automation market that loves to spend their free time doing their own home improvement. They are watching videos, reading how-to books and manuals, and enjoying every minute. There’s also a segment of the market whose top goal is to save money up front. For these customers, there’s no getting around the joy of saving money with the lower cost of many DIY products. But there are also a great number of prospective customers out there for whom DIY is of absolutely no interest. These consumers do not want to be their own IT department. They want expert help: they want someone to install the devices correctly and help them learn how to use and maintain them. The IHS Markit study points out what many home automation dealers already know: that the elder and aging-in-place markets are an ideal destination for the security and convenience of home automation products. The study says, “Many senior citizens are not tech savvy enough to install a DIY system by themselves, so they tend to rely on professionally installed systems that are usually maintained by a family member.” Along with the senior citizens market, there are many other market segments out there that still desire worry-free professional installation. Installers should offer a range of products that includes some DIY products, and some leave-it-to-a-pro products Producing Complete And Custom Solutions Perhaps the best way for dealers and installers to stave off that feeling of doom that they might have about DIY is to tackle the problem head on and be creative. Offer a range of products that includes some DIY products, and some leave-it-to-a-pro products – consider the DIY product a great entry point for a more comprehensive system. Play up the peace of mind that comes with professional installations and support that pitch with flexible monitoring contracts and service plans. Share what you do and why; relay your passion for producing complete and custom solutions and communicate how you add value to any and every sale. No one, not even the most tech-savvy consumer, wants to install their own products if the end result is that the product doesn’t work the way it should. That’s where the pros can, should and will always come into play.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SecurityInformed.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organizations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organizations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritizes use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
The healthcare market is rife with opportunity for security systems integrators. Hospitals have a continuous need for security, to update their systems, to make repairs, says David Alessandrini, Vice President, Pasek Corp., a systems integrator. “It’s cyclical. Funding for large projects might span one to two years, and then they go into a maintenance mode. Departments are changing constantly, and they need us to maintain the equipment to make sure it’s operating to its full potential.” The experience of Pasek Corp. is typical of the opportunities available for security integrator companies in the healthcare vertical. A single large hospital system can supply a dependable ongoing source of revenue to integrator companies, says Alessandrini. Hospitals are “usually large enough to provide enough work for several people for an extended length of time.” Healthcare customers in Pasek’s service area around Boston provide the potential for plenty of work. “We have four major hospitals, each with in excess of 250 card readers and 200 cameras, in the Boston area,” Alessandrini says. One appeal of the healthcare market for North Carolina Sound, an integrator covering central North Carolina, is the breadth of possible equipment they can sell into the healthcare market, including access control and video, of course, but also other technologies, such as audio-video systems in a dining room. North Carolina Sound has also installed sound masking in some areas with waiting rooms to protect private patient information from being overheard. Locking systems on pharmaceutical doors are another opportunity. Data capture form to appear here! IP based networked video systems A facility’s IT folks must be convinced an IP solution will function seamlessly on their network Among North Carolina Sound’s customers is Wayne Memorial Hospital, Goldsboro, N.C., which uses about 340 video cameras, with 80 percent or more of them converted to IP. The hospital is replacing analog with IP cameras as budget allows, building network infrastructure to support the system. The healthcare market tends to have a long sales cycle; in general, sales don’t happen overnight or even within a month or two. In fact, the period between an initial meeting with a healthcare facility and installation of a system could stretch to a year or longer. A lot happens during that time. Healthcare systems involve extensive planning, engineering, and meetings among various departments. Physical security systems that involve the information technology (IT) department, as do most systems today, can be especially complex. Installation of networked video systems based on Internet protocol (IP) requires deep and probing discussions with the IT team about how a system fits into the facility’s network infrastructure. A facility’s IT folks must be convinced an IP solution will function seamlessly on their network. Compatible with the network They must vet the technology to ensure the devices and solutions will be compatible with the network, and must sign off on technology choices. And even more important is determining if the security system will adhere to cybersecurity requirements of the facility. A complete solution that integrates nearly any system that lives on or uses a facility’s network is ultimately what the healthcare vertical is moving toward, says Jason Ouellette, General Manager – Enterprise Access Control & Video, Johnson Controls. Healthcare security professionals are early adopters of technology, implementing the best technology available”“We are hearing more and more from customers across industries that they want to be able to use their security systems and devices for more than just security: they want added value,” says Ouellette. Many want to use access control, video surveillance and other data sources to assess their business operations and/or workflows with the goal of improving efficiency. Upgrade cost-effectively Historically, three factors have prevented many organizations from moving forward with new technologies: lack of money, proprietary systems, and the need to “rip and replace” large parts of the installed systems, says Robert Laughlin, CEO and Chairman, Galaxy Control Systems. "Today, while funding is almost always a limiting factor at some level, the progression of industry standards and ‘open’ systems has made a big positive impact on the ability of organizations to upgrade cost-effectively,” he says. Despite any obstacles, healthcare customers generally welcome new innovations. “I would say healthcare security professionals in general are early adopters of technology and like to implement the best technology available,” says Jim Stankevich, Global Manager – Healthcare Security, Johnson Controls/Tyco Security Products. “For most, rapid implementation is limited by budgets and available funding." Missed part one of our healthcare mini series? Click here.
Many venues are using access control, video surveillance systems, sensors, and additional hardware solutions as part of a broader security strategy. By utilizing so many disparate systems, corporate security teams are left with information “silos” that create inefficiencies and hamper communication. This abundance of hardware has left teams with too much data or too many tools, to manage effectively. Armored Things offers a software solution. The company’s “spatial intelligence platform” currently collects more data than other security intelligence solutions, utilizing a broader range of sources and fusing data together rather than integrating it. The platform currently focuses on taking in data from WiFi, access control, and video surveillance systems and applying machine learning to deliver customers features such as real-time predictive analytics to prevent incidents like bottlenecks or overcrowding. Spatial Intelligence is an approach to physical security that enables users to collect, manage, and interpret data in a single platform. Combine machine learning with data The term can best be used to describe how digital transformation has affected physical security. Spatial Intelligence in its infancy looked like video surveillance data combined with machine learning to produce video analytics. The spatial intelligence solutions of today can combine machine learning with data of any source, type, and size to deliver value across a large organization, not just the security team, says the company. Armored Things’ Spatial Intelligence platform unifies data from information silos to support data-driven decisions around operations and security. By fusing data from multiple sources, we can produce more consistent and useful insights for our customers” A suite of analytics, reporting and visualization tools helps customers gain a real-time understanding of people and flow in their space. By removing the guesswork of everyday decisions, the product enables customers to make data-driven decisions at a moment’s notice, according to the company. Armored Things is more than a data management tool. “By fusing data from multiple sources (rather than only cameras or only WiFi), we can produce more consistent, accurate, and useful insights for our customers,” says Kevin Davis, Chief Security Officer at Armored Things. "Being able to collect the data is the first step, but turning it into actionable intelligence is where Armored Things excels.” IP cameras and other IoT-enabled devices The range of data sources includes IP cameras and other IoT-enabled devices and even outside data sources like bus schedules and weather reports. Armored Things has built a team of public safety and technical experts with the mission to keep people safe where they live, work, and play. By leveraging emerging technology to enhance physical security, the company built the software-centric Spatial Intelligence Platform for large organizations to enhance the safety and operations of their space. Schools and education facilities are among the customers that can benefit. The leadership at Armored Things cares deeply about school safety, so the recent epidemic of campus violence has definitely been a large topic of conversation, according to the company. “By delivering our products to a greater number of customers, Armored Things hopes to continue making schools a safe place to learn and gather,” says Davis. Recently, there was a significant bottleneck lasting nearly 30 minutes at the Syracuse-Clemson soccer game. Unifying data into one platform Digital transformation is disrupting the way our customers think about physical security,” Using Armored Things technology and providing real-time data to security and operations personnel could have identified the bottleneck as it began to form. This would have notified relevant personnel, who could have taken steps to mitigate the problem before it turned into a security risk. Keeping the security infrastructure simple is imperative to success. Integrating a software solution into the security strategy shouldn’t complicate existing operations, says the company. “Armored Things Spatial Intelligence Platform can bring your security and operations into focus by unifying all of your data into one platform for ease of use,” says Davis. For this reason, the team chose to integrate not only with customers’ existing security infrastructure but with non-traditional data sources (e.g. WiFi, event schedules, ticketing) as well. “By combining and analyzing a more diverse dataset, Armored Things can help our customers make better decisions with deeper data-driven insights,” says Davis. "Digital transformation is disrupting the way our customers think about physical security,” says Davis. “As a team, our aim is to help our customers adapt to the digital age, as they transition from hardware to software-centric security solutions. Fostering organizational change is difficult, and our team hopes to make the transition process easier for our customers.”
Ethics is a particularly important subject in an industry such as fire and security because the result of unethical actions might make the difference in life and death. For example, if an employee acts unethically when servicing a fire extinguisher, the result could be to burn down the building. Although ethics is not a common topic of discussion in the fire and security industry, perhaps it should be. Chubb Fire and Security is a company that provides an example of how an emphasis on ethics can benefit a company, their employees, their customers and the whole world. Fire safety and security risks “The fire and security industry is different than others because lives and people’s safety are on the line,” says Harv Dulay, Director of Ethics and Compliance at Chubb Fire and Security. “Our purpose is to protect clients from fire safety and security risks. This is a business where no one should take short cuts. It is important to do the right thing all the time, every time, and it’s about protecting lives and property.” At Chubb, we have a code of ethics, our ‘bible,’ that is issued to employees when they start" “At Chubb, we have a code of ethics, our ‘bible,’ that is issued to employees when they start,” says Dulay. “Within the bible are core fundamental rules about what’s acceptable and not acceptable. We lay it out for employees very specifically. They understand and embrace the code of ethics, which is based on trust, integrity, respect, innovation and excellence.” “If you get those right, the business moves in the right direction. A key piece of our ethics policy is based on trust. We relate to others with openness, transparency, and empathy. It makes Chubb a better place to work and enables us to provide better service to customers.” Fire audit For Chubb, ethics is not just theoretical, but ethical concepts play out every day in practical ways. An example might be an engineer who goes to a customer’s site and is asked to do a task that is outside his or her duties and/or not allowed under the ethics policy. The pressure might be even greater if the employee is struggling to meet a sales figure. The code of ethics addresses specific situations and outlines the behavior that is expected. In another example, a customer asked a Chubb technician to forge a certificate saying the customer had previously passed a fire audit in order to validate his previous year’s insurance. Showing ethical integrity, the technician was able to cite the company’s Code of Ethics and refuse to do it. The technician also reported the situation to his Ethics and Compliance Officer. Customers benefit, too. Delivering ethics excellence It’s a message heard from the top down, from everyone in the company" One of Chubb’s sales associates immediately reporting a situation in which all the tenders and competitors’ prices were visible as they prepared a tender for upload to a customer portal. Not only did the sales associate deliver ethics excellence by reporting the issue, he also helped a grateful customer who thereby avoided anti-trust issues, says Dulay. “Ethics is not just a current issue,” says Dulay. “It’s embedded in our values and has been since the beginning. Ethics is making sure people do the right things.” Ethics is integrated into the Chubb business model, and everyone knows what is expected of them. “It’s a message heard from the top down, from everyone in the company.” On-Line training modules Ethics discussions begin for employees at Chubb when they join the company; clear instructions about ethics are included as part of employee induction. There are nine modules of ethics training during employee orientation, and a discussion with an Ethics and Compliance Officer is part of the onboarding process. The training program includes information about ethics, company expectations around ethics, where to go for questions about ethical issues, and details of the anonymous ombudsman program. Additionally, field staff are trained by their supervisors via regular face-to-face ethics toolbox talks. Office staff complete a series of on-line ethics training modules regularly. A series of supervisor-led trainings encourage managers to deliver face-to-face ethics training to their team, citing real-life examples. Healthy discussions are encouraged to deal with any ‘gray areas.’ Worldwide implementation of data security Some 14,000 employees globally have multiple options when it comes to reporting an issue Dulay estimates that ethics and compliance officers spend about half their time answering questions and clarifying for employees what’s expected in the code of ethics. Some 14,000 employees globally have multiple options when it comes to reporting an issue, and there are full-time Ethics and Compliances Officers in every country where Chubb does business. A reflection of Chubb’s global approach to compliance is their worldwide implementation of data security requirements of Europe’s General Data Protection Regulation (GDPR); the company saw the benefits of the program for any jurisdiction. Training and education are part of Chubb’s investment in ethics. For example, a recent module on ‘respect in the workplace’ covered the need to create a company culture in which everyone feels respected. “Training and continuous communication are embedded in the organization,” says Dulay. Managing potential conflicts proactively “We invest in the process,” says Dulay. “We have had employees who left the company and then come back. They realized the importance of ethics and rejoined us. We start with the foundation that we would rather lose business than give up our ethical standards,” says Dulay. Some business is not worth getting if you don’t adhere to your values" “We won’t abandon our policies even if there is money at stake. Some business is not worth getting if you don’t adhere to your values. We manage potential conflicts proactively by creating and instituting methods in which employees have access to tools they can use to be successful and adaptable in times of change,” says Dulay. “Also, we will not tolerate retaliation against any employee who reports wrongdoing – regardless of the outcome of the investigation.” Forming good ethics behavior And while there is no specific monetary value assigned to good ethical practices, success can be measured. “We measure it by people’s conduct, the number of cases we have, and awareness,” says Dulay. “It’s good for employee morale, and it’s good for customers and our business. It’s not measurable, but it is fundamental for business and customers.” “The work we do as a company can impact people’s lives so it is important that everyone has an understanding of the importance of their role,” says Dulay. A common misconception about ethics is: “If no one is watching, it must be ok.” However, Dulay says it is the things employees do when no one is watching or checking in on them that form good ethics behavior. During training, Chubb emphasizes that ethics is about doing the right thing, all the time even if no one is watching.
There are many matters that must be taken into account when organizing a casino. A top priority is the security of the entire workforce and clientele. An access control system that is reliable and easy to operate provides the basis for that. Casino Baden-Baden is open 358 days a year. In addition to various different pay scale groups and work-time models, a variety of bonuses need to be assigned. Pay may therefore be partly exempt of tax or liable to tax, with holiday bonuses and weekend pay. Recording staff work timings Intensive workshops and consultations were conducted to establish the specific requirements of the casino, so that the best possible solution could be developed. The main focus was on recording work times and transmitting that data to the casino's own specially developed shift schedule program. Given the various different work time models and wage types in numerous variants, complex manual procedures must be automated in future. IF-4735, IF-810, and IF-800 access control terminals Employees can use their passes for cashless payment in the cafeteria and at the vending machines In 1991, a solution for physical access control and time recording was implemented in the form of the IF-5020 software. Since 1998, the IF-6020 software solution has been in use. The hardware terminals IF-4735, IF-810, and IF-800 ensure smooth recording of work times and grant authorized employees access to the various separate areas. Also, the employees can use their passes for cashless payment in the cafeteria and at the vending machines. The system solution from Interflex, with its hardware and software components, now brings employees and administrators substantial time savings and a great deal of convenience. Central access control system All access permissions and work times are now recorded and controlled in one central system, eliminating the disruption of transferring from one system to another, such as to the program for pay and shift planning. This has brought considerable improvement in transparency and in the freshness of data, and paper has been completely banished from work time control.
SMARTair® Wireless Online access management has proven a simple, school-wide electronic solution for greater control and security at Westbridge. Each staff member carries one RFID credential card programmed with access rights personalized to their individual role. In an emergency, the school can institute a complete lockdown via the centralized system. “Having a SMARTair® system in place has given us peace of mind. It’s quicker, it’s safer and it’s simple,” says Joanna Brunton, Executive Officer at Westbridge School. The school’s teaching, administration and residential buildings require multiple layers of access control, for both staff and students. The inflexibility of a legacy mechanical locking system had presented facility management and pupil safety challenges for years.“With over 50 staff, we needed more subtlety in assigning access permissions, which you simply can’t do with a bundle of metal keys,” explains Joanna Brunton, Westbridge School’s Executive Officer. New access system The system would need to be installed over the holidays for minimal disruption to the school’s busy calendar Beyond replacing and upgrading outmoded, inflexible mechanical key security, Westbridge had a number of requirements for its new access system. Devices in the new, unified system would replace piecemeal mechanical locking on 80+ doors around the site. School leaders wanted access control already proven in the field, with a track record of successful installations managing access in schools worldwide. New electronic locks must provide a real-time audit trail, so facility managers always know which doors are opened by which staff cards. The new system would also need to work within the school’s security budget — and be installed over the holidays, for minimal disruption to the school’s busy calendar. "We essentially had a safety and security need,” adds Joanna Brunton. “We needed to be able to discourage students from going where they didn’t need to be on site or redirect a student who was in a heightened state from re-entering a classroom and potentially disrupting the class or causing damage.” Wireless and battery operated SMARTair® solution has done everything we wanted it to do in terms of safety, security and monitoring" System administration is easy even for non-specialists. “I taught staff how to use the software and encode access cards,” says Kylie Bray, director at Western Lock Services, who have long managed hardware maintenance for Westbridge. “If a staff member loses their card, you can go straight in and delete it." The intuitive SMARTair® system software can open or secure individual zones, connecting to individual locks via a network of 9 hubs. “We now have the ability to set higher security for specific areas of our site, especially over the school holidays when students have gone home,” says Joanna Brunton. “Our regular maintenance contractors have their own access keys, so they just get straight on with their work without calling us to meet them for access. This keeps our time, and their costs, down. SMARTair® door devices are wireless and battery operated. Because there’s no need to run cabling to individual doors, installation was fast and cost-efficient. From a facilities management point of view, the solution has done everything we wanted it to do in terms of safety, security and monitoring,” adds Joanna.
Abdullah A. M. Al-Khodari Sons Company is a multifaceted contracting company in Saudi Arabia. This company conducts business in diverse sectors such as civil engineering, roads and bridges, railways, buildings and infrastructure, water and waste water treatment, oil-gas and pipelines. It has 25 construction sites across Middle East. Managing time-attendance, shifts, overtime and leaves of 20,000 employees at different locations was a challenging process for them. They wanted a centralized time-attendance solution that would enable them to manage attendance data from a central location and speed up the payroll process. Project Highlights Time-attendance solution for 25 construction sites Access control solution for 25 sites Centralized attendance management for 20,000 employees Managing time-attendance data Al-Khodari is engaged in wide spread construction activities with 60 construction sites in the Middle East Al-Khodari is engaged in wide spread construction activities with 60 construction sites in the Middle East. Managing time-attendance, shifts, leaves and overtime of 20,000 employees at different locations is very time consuming and a tedious task. Previously, the customer was using Hand geometry solution, which was very time consuming. Workers also found it difficult to place their palms in the proper position. Managing time-attendance data of all employees on a central level was also becoming difficult for the company. Furthermore, the head office was using a different time-attendance solution in comparison to other sites. The head office processed the salary of employees after receiving an attendance summary from each of their branches. The process of salary calculation with respect to working hours and overtime of each employee took around 10 days. Moreover, there were chances that the attendance data was inaccurate, leading loss of efficiency and employee dissatisfaction. To overcome such challenges, the company required a centralized time-attendance and access control solution which could be managed and controlled from the head office. Faster and accurate salary calculation After discussing all of their problems and requirements Matrix offered web based COSEC CENTRA time-attendance and access control solution for their multi located branches across the Middle East. It automated all time-attendance processes right from recording entries to processing salaries. COSEC CENTRA access control solution allows controlling access on three simultaneous dimensions – user, zone and time. COSEC CENTRA server is installed at the head office to where attendance data of all locations are collected Optical fingerprint based time-attendance and access control terminal COSEC DOOR FOP was installed to mark the attendance and get access using fingerprint credentials. As per assigned access rules and time-attendance policies, access is allowed or denied, and event data would be pushed from all devices to the COSEC CENTRA server in real-time. COSEC CENTRA server is installed at the head office to where attendance data of all locations are collected centrally. Various types of time-attendance reports and charts can be generated for faster and accurate salary calculation. Error free time-attendance Time required for salary calculation reduced by 30% Productivity increased by 20% Control of all sites through a live monitoring window Error free time-attendance and overtime data Database management of all employees Centralized report generation Products installed COSEC DOOR FOP - optical fingerprint and RF card based door controller COSEC ENROLL FINGER - fingerprint enrollment station COSEC LE PLATFORM - web based application software platform COSEC LE TAM - time-attendance and leave management module COSEC LE ACM - access control module COSEC LE USER10000 - 10000 user license for LE platform
It’s no surprise that a growing number of people are turning to motorbikes as their primary method of transport due to Spanish cities becoming increasingly congested. In fact, according to a 2016 study by the Institute of Environmental Science and Technology (ICTA-UAB) and the UAB Department of Geography, Barcelona is now the European city with the highest number of motorbikes per inhabitant. The research found that 372,278 trips are made on motorbikes every day in the city. Motorbikes began to experience a boom in 2004 when the Spanish government enacted a regulatory measure that allowed car drivers with three years of experience to switch to motorbikes with capacity up to 125cc. The ability to avoid congestion and complete journeys more quickly promoted exponential growth. Protecting motorbikes from thieves Unattended motorbikes are vulnerable to theft and vandalism, so protecting them has become a key concernAlthough this has brought many benefits, it has also created a significant problem for users – where to park their motorbikes. Unattended motorbikes are vulnerable to theft and vandalism, so protecting them has become a key concern. Similarly, city councils are cracking down on illegally parked motorbikes that obstruct access, and are removing them from pavements and other areas. It’s this situation that prompted Alicante-based motorcyclist, Alejandro Martin, to create Mimoto Parking, along with two other biking friends. As the company’s managing director, he takes up the story and explains, “We want our customers to be able to keep their motorbikes secure and avoid the fines associated with illegal parking. By creating conveniently located facilities that can be accessed at street level, without the need to negotiate dangerous ramps, we have reinvented the parking concept. “We offer a revolutionary service where owners can safely park and also store belongings such as helmets, jackets and gloves in lockers. Users can access our parking lots on a 24/7 basis and go about their business without worrying about their motorbike’s security.” Access code to obtain a parking space Although it only operates a few sites at the moment, the response has been incredible and Mimoto Parking has plans to operate over 40 facilities by 2021 and, in order to finance this rapid expansion, Alejandro Martin and his team is looking to attract additional funding from interested parties. By registering online for free, a user is sent a six digit personal and non-transferable access code to obtain a parking space The company’s success is down to the fact that Mimoto Parking has simplicity at its heart. By registering online for free, a user is sent a six digit personal and non-transferable access code to obtain a parking space. They then identify the facility that is most convenient, key in the six-digit code via a keypad when they arrive, and enter and park. Remote monitoring via Ralset’s ARC Utilizing a ‘pay as you go’ concept, leaving users simply re-enter the same six digit code at which point Mimoto Parking automatically charges them for the duration of their stay. Each facility is remotely monitored at all times via Ralset’s alarm receiving center (ARC) and a full intercom system offers user assistance when they need it. Alejandro Martin says, “When developing Mimoto Parking we knew that our success would hinge on our ability to implement access control and intrusion detection technology that could not only guarantee the highest levels of security but also be intuitive, straightforward to roll-out across multiple sites, and be as reliable as possible. “In order to find out more about what we could do, we invited leading security integrator and PACOM approved partner, Cettec Seguridad, to come in and hear about our requirements.” integrated access and alarm controller Doors and alarm points can be partitioned into different areas of security and controlled by multiple keypads"Cettec Seguridad configured a solution based around the PACOM 8002 integrated access and alarm controller – an all-in-one platform that integrates the functionality required for a remote security system. PACOM 8002 supports auto-discovery of peripheral devices for simplified installation and all doors can be individually configured to operate via card only, PIN only, or card and PIN, with access schedules providing additional control. Furthermore, doors and alarm points can be partitioned into different areas of security and controlled by multiple keypads. The PACOM 8002 system would have to integrate seamlessly with Mimoto Parking’s mobile app and allow the ARC to monitor events at all times. Alfonso Lorenzo Robledano, business development director for Southern Europe at PACOM, states, “Cettec Seguridad asked us to make some adaptations to the PACOM Graphical Management System (GMS), which is based on a data communications platform that successfully integrates access control, alarm monitoring, video surveillance and many other building services into a single, remotely accessible system. “PACOM’s technical experts were able to modify the software’s algorithms and design new schematics to meet Mimoto Parking’s exact requirements and, in addition, deliver uninterrupted system operation, intelligent self-testing and multiple back-ups.” Manages the parking occupancy status Signs can be operated to indicate availability and the system can even be remotely reset when necessaryAs well as allowing customers to communicate directly with personnel at the ARC, the modified PACOM GMS can also manage the parking occupancy status at each site. Signs can be operated to indicate availability and the system can even be remotely reset when necessary. This level of scalability also means that new technologies can simply be added to as they are developed, offering Mimoto Parking the ability to further develop the system as required and future proof its investment. Just as importantly, PACOM and Cettec Seguridad collaborated to ensure that the system can be quickly and easily rolled out across any new sites as they are acquired. Each system controls one entry and one exit door using a single controller and keypad, which means minimal wiring and allows minor adjustments to be made as necessary. Meeting the objective of securing bikes Mimoto Parking’s Alejandro Martin is delighted with what has been achieved and praised PACOM’s willingness to work closely with his team and Cettec Seguridad to devise a unique solution. He concludes, “Our ability to keep customers’ motorbikes secure is fundamental to our success and therefore we needed to be 100 per cent confident that the technology we installed was able to meet this objective. “PACOM’s experts were a pleasure to deal with and as keen as we were to optimize our entire security and access control infrastructure. I’m looking forward to working together in the future as we expand Mimoto Parking and introduce new sites to our portfolio.”
Mul-T-Lock supplies a high-end jeweler in London with CLIQ® locks in order to help the business manage access to cabinets holding valuable items. Stocking bespoke pieces and precious stones, the jeweler was looking for a high-level security solution that allowed sales personnel access to individual glass cabinets, without the worry that if one of the keys got lost or misplaced that they would have to replace the entire suite. Offering maximum security Over 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewellers on each of the cabinetsOver 50 CLIQ® cam locks from Mul-T-Lock were installed at the jewelers on each of the cabinets, offering maximum security with the added benefit of audit trail capabilities. These capabilities include the ability to schedule individual access permissions for each key, as well as to provide time-limited access. In the case of this particular jewelers, each member of staff was given access to a selection of cabinets at varying times, with individual permissions set by the administrator (those who manage the security system). For example, access could be set for only business hours, meaning that the cabinet could not be accessed at evenings or weekends. Similarly, each time a user opens a lock, it will be recorded in the system, meaning that the administrator can keep an eye on operations electronically. Careful consultation Specialist Mul-T-Lock integrator, Elelock Systems Ltd specified and installed the CLIQ® locks at the jewelers, after weeks of careful consultation with the business owner to better understand the store’s requirements. One of the biggest concerns for this particular jeweler was the threat of compromised security" Chrys Chrysostomou, Managing Director of Elelock said: “One of the biggest concerns for this particular jeweler was the threat of compromised security if cabinet keys were lost. Mul-T-Lock’s CLIQ® technology means you can revoke access in minutes, whereas with a traditional system you would have needed to replace the whole lock – costing time and money.” Hands-On training “With no cabling the system was easy to configure and install, making it suitable for a variety of applications. The store manager also received hands-on training from ourselves and Mul-T-Lock, alongside the jeweler’s head of IT and security representative.” Suresh Peri, Commercial & Technical Manager at Mul-T-Lock added: “Our CLIQ® system is ideal for retail applications where there are a number of members of staff who need access at varying times, or that require individual permissions for access to high security storage rooms, cabinets or drawers. “Being able to revoke access permissions when a member of staff leaves also allows retailers to uphold their security and reduce ongoing maintenance costs.”
As the largest and busiest commercial port in New Zealand, Port of Tauranga spans 190 hectares and handles in excess of 1500 ships and 840,000 TEU (Twenty-foot Equivalent Units) each year. The port is a bustling import and export gateway which relies on efficient processes and procedures to maintain superior operational activity. Being a large site, with unrivaled sea, road, and rail connections, Port of Tauranga has a strong focus on employing security and safety solutions which enhance and support workflow across the site. In 2004, Port of Tauranga faced new security challenges with the introduction of the International Ship and Port Facility Security Code (ISPS Code). Key security element The new code was developed following the attacks of September 11, 2001 on the United States, and prescribed new measures required by governments, ships, and ports, in order to continue shipping trade with North America. Gallagher’s access control system was installed at 12 road access gates Compliance with the ISPS code was enforced by Maritime New Zealand, giving ports throughout the country until the end of 2004 to become compliant with the new regulations. A key security element for Port of Tauranga to become ISPS compliant was restricting and controlling access on and off the port. Gallagher’s integrated access control solution was selected as the system to deliver this for Port of Tauranga. To manage the variety of entry and exit points, Gallagher’s access control system was installed at 12 road access gates, 4 rail access gates, and over 60 doors across the site. Access Control Solution Providing more than just standard card/reader access control, Gallagher’s Challenge feature gives the port an additional tier of security by utilizing video integration. The Challenge solution enables operators the ability to check cardholder identities against a live image being taken at the access point. This feature reduced the number of staffed gates required, resulting in significant ongoing labor savings for Port of Tauranga. With a large number of people coming and going from the port on a daily basis, Port of Tauranga needed a robust system capable of effortlessly managing a large database. While the port has only 170 employees, there are currently 9,000 active cardholders. “A constant flow of trucks throughout the day is essential,” said Mike Letica, Manager of Security at the Port of Tauranga. “Trucks delivering containers cannot be backed up waiting.” The Gallagher access control solution, coupled with Gallagher’s Command Centre software platform, enables Port of Tauranga to restrict entry amongst the 9,000 cardholders to the specific areas they are authorized to work in, through the use of access groups and access zones. Plant washing facility The system provides the functionality for bulk changes to be easily applied to groups, ensuring the port staff’s database administration time is kept to a minimum. More than just controlling access on and off the site, Port of Tauranga needed an auditable trail of exactly who had accessed the site. Another key feature of Gallagher Command Centre being utilized by Port of Tauranga The Gallagher Command Centre platform provided the functionality for tailored reports on who had accessed zones and facilities, and at what time. “Some services available at the port, for example the plant washing facility and diesel pump, are billed back to the user” said Letica. “We needed a simple way of identifying users and this was achieved by having access control cards activate the facilities”. Another key feature of Gallagher Command Centre being utilized by Port of Tauranga is the scheduling function. Port security team Being able to adjust the access control schedule for the road and rail gates in support of peak operating times and statutory holidays provides greater control for the port security team, along with the ability to set schedules in advance. In 10 years, the operational activity at Port of Tauranga almost doubled. From approximately 32,000 trucks per month in 2004, to over 61,000 trucks and 24,000 cars per month in 2014, the volume and tonnage growth has been extensive. Despite both activity growth and site expansion, the Gallagher system has enabled Port of Tauranga to maintain the same number of security staff they had in 2004. Letica has confidence in the Gallagher solution supporting the port’s future expansion, “We believe we have a security system that has not only met our growth needs to date, but is going to continue to meet our needs in the future.”
Round table discussion
While unpacking our bags from a trade show, it is interesting to consider the dominant themes and trends we heard and saw at the show. So it is with the recently concluded Global Security Exchange (GSX) show in Chicago, presented by ASIS International. Amid all the product promotion, training sessions, networking and tired feet at the show, what really stood out? We asked this week’s Expert Panel Roundtable: What was the big news at the GSX 2019 trade show in Chicago?
Passwords are one of the most familiar elements of information systems, but also one that can be overlooked or underutilized. New alternatives are emerging, and the role of passwords is evolving in the age of the Internet of Things. We asked this week’s Expert Panel Roundtable: How is the role of passwords changing in physical security systems?
The ability to treat patients in a secure environment is a base requirement of hospitals and other healthcare facilities. Whether facilities are large or small, security challenges abound, including perimeter security, access control of sensitive areas, video surveillance, and even a long list of cyber-risks. We asked this week’s Expert Panel Roundtable: What are the security challenges of hospitals and the healthcare industry?