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If you’re responsible for a medium or large-sized office, it’s more important than ever that you have access to a means of ensuring people’s safety, managing risks and fraud, and protecting property. Any security system that you employ must therefore meet the most demanding commercial requirements of today’s offices, and tomorrow’s. This means thinking beyond a basic intrusion system and specifying a comprehensive solution that integrates smart features like access control, video management and intelligent video analytics. Because only then will you have security you can trust, and detection you can depend on. Reliable Entry Management Access control systems have been developed that guarantee reliable entry management for indoors and outdoors Access control is becoming increasingly important for ensuring the security of office buildings, but as the modern workplace evolves you’re unlikely to find a one-size-fits-all solution. Today, it’s commonplace to control entry to individual rooms or restricted areas and cater to more flexible working hours that extend beyond 9 to 5, so a modern and reliable access control system that exceeds the limitations of standard mechanical locks is indispensable. Access control systems have been developed that guarantee reliable entry management for indoors and outdoors. They use state-of-the-art readers and controllers to restrict access to certain areas, ensuring only authorized individuals can get in. With video cameras located within close proximity you can then monitor and record any unauthorized access attempts. The system can also undertake a people-count to ensure only one person has entered using a single pass. Scalable Hardware Components As previously mentioned, there is no one-size-fits-all system, but thanks to the scalability of the hardware components, systems can adapt to changing security requirements. For example, you can install Bosch’s Access Professional Edition (APE) software for small to medium-sized offices, then switch to the more comprehensive Access Engine (ACE) of the Building Integration System (BIS) when your security requirements grow. And, because the hardware stays the same, any adaptations are simple. APE’s ‘permanent open’ functionality allows employees and guests to enter designated areas easily and conveniently The APE software administers up to 512 readers, 10,000 cardholders and 128 cameras, making it suitable for small to medium-sized buildings. With functions like badge enrollment, entrance control monitoring and alarm management with video verification it provides a high level of security and ensures only authorized employees and visitors are able to enter certain rooms and areas. Of course, there will always be situations when, for convenience, you need certain doors to be permanently open, such as events and open days. APE’s ‘permanent open’ functionality allows employees and guests to enter designated areas easily and conveniently. Growing Security Needs You switch to the Bosch Building Integration System (BIS), without having to switch hardware (it stays the same, remember?). This is a software solution that manages subsystems like access control, video surveillance, fire alarm, public address or intrusion systems, all on a single platform. It is designed for offices with multiple sites and for large companies with a global presence. Bosch Building Integration System (BIS) manages subsystems like access control, video surveillance, fire alarm, public address or intrusion systems, all on a single platform The BIS Access Engine (ACE) administers up to 10,000 readers and 80 concurrent workplace clients per server, and 200,000 cardholders per AMC. An additional benefit to security officers is the ability to oversee cardholders and authorizations through the central cardholder management functionality and monitor all access events and alarms from every connected site. For consistency, multi-site cardholder information and access authorizations can be created on a central server and replicated across all connected site servers, which means the cardholder information is always up to date and available in every location. Intrusion Alarm Systems Bosch B Series and G Series intrusion control panels can also send personal notifications via text or email Securing all perimeter doors is vital when protecting employees, visitors and intellectual property. Doors are opened and closed countless times during business hours, and when intentionally left open, your office is vulnerable to theft, and the safety of your employees is compromised. For this reason, intrusion control panels have been developed with advanced features to ensure all perimeter doors are properly closed, even when the system is not armed. If a door remains open for a period of time (you can specify anything from one second to 60 minutes), the system can be programmed to automatically take action. For example, it can activate an audible alert at the keypad to give employees time to close the door. Then, if it is still not closed, it will send a report to a monitoring center or a text directly to the office manager, and when integrated with video it can even send an image of the incident to a mobile device. Customized Intrusion Systems What about people who need to access your building outside of working hours, like cleaning crews? Your intruder system allows you to customize the way it operates with a press of a button or swipe of a card. This level of control enables you to disarm specific areas, bypass points and unlock doors for cleaning crews or after-hours staff, whilst keeping server rooms, stock rooms and executive offices safe and secure. Bosch B Series and G Series intrusion control panels can also send personal notifications via text or email. You can program the panel to send you opening, closing, and other event alerts, which means you don’t have to be on-site to keep track of movements in and around your facility. Video Management System A video management system will add a next level of security to your access control system Every office building has different video security requirements depending on the location, size and nature of the business. Some offices may only need basic functions such as recording and playback, whereas others may need full alarm functionalities and access to different sites. A video management system will add a next level of security to your access control system. For example, the video system can provide seamless management of digital video, audio and data across IP networks for small to large office buildings. It is fully integrated and can be scaled according to your specific requirements. The entry-level BVMS Viewer is suitable for small offices that need to access live and archived video from their recording solutions. With forensic search it enables you to access a huge recording database and scan quickly for a specific security event. For larger offices, embellished security functions for the BVMS Professional version can manage up to 2,000 cameras and offers full alarm and event management Full Alarm And Event Management For larger offices, embellished security functions for the BVMS Professional version can manage up to 2,000 cameras and offers full alarm and event management. It’s also resilient enough to remain operative should both Management and Recording Servers fail. Large multi-national companies often need access to video surveillance systems at numerous sites, which is why BVMS Professional allows you to access live and archived video from over 10,000 sites across multiple time zones from a single BVMS server. When integrated with the BVMS Enterprise version multiple BVMS Professional systems can be connected so every office in the network can be viewed from one security center, which provides the opportunity to monitor up to 200,000 cameras, regardless of their location. Essential Video Analytics Video analytics acts as the brain of your security system, using metadata to add sense and structure to any video footage you capture If your strategy is to significantly improve levels of security, video analytics is an essential part of the plan. It acts as the brain of your security system, using metadata to add sense and structure to any video footage you capture. In effect, each video camera in your network becomes smart to the degree that it can understand and interpret what it is seeing. You simply set certain alarm rules, such as when someone approaches a perimeter fence, and video analytics alerts security personnel the moment a rule is breached. Smart analytics have been developed in two formats. Essential Video Analytics is ideal for small and medium-sized commercial buildings and can be used for advanced intrusion detection, such as loitering alarms, and identifying a person or object entering a pre-defined field. It also enables you to instantly retrieve the right footage from hours of stored video, so you can deal with potential threats the moment they happen. Essential Video Analytics also goes beyond security to help you enforce health and safety regulations such as enforcing no parking zones, detecting blocked emergency exits or ensuring no one enters or leaves a building via an emergency exit; all measures that can increase the safety of employees and visitors inside the building. Intelligent Video Analytics Intelligent Video Analytics have the unique capability of analyzing video content over large distances Intelligent Video Analytics have the unique capability of analyzing video content over large distances, which makes it ideally suited to more expansive office grounds or securing a perimeter fence. It can also differentiate between genuine security events and known false triggers such as snow, rain, hail and moving tree branches that can make video data far more difficult to interpret. The final piece in your security jigsaw is an intelligent camera. The latest range of Bosch ’i’ cameras have the image quality, data security measures, and bitrate reduction of <80%. And, video analytics is standard. Be prepared for what can’t be predicted. Although no-one can fully predict what kind of security-related event is around the corner, experience and expertise will help make sure you’re always fully prepared.
The term “smart city” gets thrown around a lot nowadays, but as different technologies that strive to be defined in this way are adopted by different countries globally, the meaning of this phrase gets lost in translation. The simplest way to define a “smart city” is that it is an urban area that uses different types of data collecting sensors to manage assets and resources efficiently. One of the most obvious types of “data collecting sensor” is the video camera, whether that camera is part of a city’s existing CCTV infrastructure, a camera in a shopping mall or even a police car’s dash camera. The information gathered by video cameras can be used with two purposes in mind, firstly: making people’s lives more efficient, for example by managing traffic, and secondly (and arguably more importantly): making people’s lives safer. Live Streaming Video All The Time, Everywhere In the smart and safe city, traditional record-only video cameras are of limited use. Yes, they can be used to collect video which can be used for evidence after a crime has taken place, but there is no way that this technology could help divert cars away from an accident to avoid traffic building up, or prevent a crime from taking place in the first place. However, streaming live video from a camera that isn’t connected to an infrastructure via costly fiber optic cabling has proven challenging for security professionals, law enforcement and city planners alike. This is because it isn’t viable to transmit video reliably over cellular networks, in contrast to simply receiving it. Video Transmission Challenges Transmitting video normally results in freezing and buffering issues which can hinder efforts to fight crime and enable flow within a city, as these services require real-time, zero latency video without delays. Therefore, special technology is required that copes with poor and varying bandwidths to allow a real-time view of any scene where cameras are present to support immediate decision making and smart city processes. The information gatheredby video cameras can beused to make people’s lives more efficient, and to make people’s lives safer There are many approaches to transmitting video over cellular. We’ve developed a specialist codec (encoding and decoding algorithm) that can provide secure and reliable video over ultra-low bandwidths and can therefore cope when networks become constrained. Another technique, which is particularly useful if streaming video from police body worn cameras or dash cams that move around, is to create a local wireless “bubble” at the scene, using Wi-Fi or mesh radio systems to provide local high-bandwidth communications that can communicate with a central location via cellular or even satellite communications. Enhanced City Surveillance Live video streaming within the smart and safe city’s infrastructure means that video’s capabilities can go beyond simple evidence recording and evolve into a tool that allows operations teams to monitor and remediate against incidents as they are happening. This can be taken one step further with the deployment of facial recognition via live streaming video. Facial recognition technology can be added on to any video surveillance camera that is recording at a high enough quality to identify faces. The technology works by capturing video, streaming the live video back to a control center and matching faces against any watch lists that the control center owns. Importantly, the data of people who aren’t on watch lists is not stored by the technology. Identifying Known Criminals This technology can work to make the city safer in a number of ways. For example, facial recognition could spot a known drug dealer in a city center where they weren’t supposed to be, or facial recognition could identify if a group of known terror suspects were visiting the same location at the same time, and this would send an alert to the police. Facial recognition technology captures and streams live back to a controll center, matching faces against any watch lists that the control center owns In an ideal world where the police had an automated, electronic workflow, the police officer nearest to the location of the incident would be identified by GPS and would be told by the control room where to go and what to do. Most police forces aren’t quite at this technological level yet, and would probably rely on communicating via radio in order to send the nearest response team to the scene. As well as this, shopping malls could create a database from analog records of known shoplifters to identify criminals as soon as they entered the building. This would be even more effective if run co-operatively between all shopping malls and local businesses in an area, and would not only catch any known shoplifters acting suspiciously, but would act as a deterrent from shoplifting in the first place. Live Streaming For Law Enforcement As mentioned above, live streaming video from CCTV cameras can help the police fight crime more proactively rather than reactively. This can be enhanced even further if combined with live streaming video from police car dash cams and police body worn cameras. If video was streamed from all of these sources to a central HQ, such as a police operations center, the force would be able to have full situational awareness throughout an incident. This would mean that, if need be, officers could be advised on the best course of action, and additional police or other emergency services could be deployed instantly if needed. Incorporated with facial recognition, this would also mean that police could instantly identify if they were dealing with known criminals or terrorists. While they would still have to confirm the identity of the person with questioning or by checking their identification, this is still more streamlined than describing what a person looks like over a radio and then ops trying to manually identify if the person is on a watch list. The smart, safe city is possible today – for one, if live video streaming capabilities are deployed they can enable new levels of flow in the city. With the addition of facial recognition, cities will be safer than ever before and law enforcement and security teams will be able to proactively stop crime before it happens by deterring criminal activity from taking place at all.
The use of drones has increased dramatically in the last few years. Indeed, by 2021, the FAA says the number of small hobbyist drones in the U.S. will triple to about 3.55 million. With that growth, drone capabilities have increased while costs have decreased. For example, the DJI Phantom 4 can deliver a 2-pound payload to a target with 1.5m accuracy from 20 miles away for the less than $1000.00. This is an unprecedented capability accessible to anyone. This new technology has created an entirely new security risk for businesses and governments. Drone Security Risks Already, rogue groups such as ISIS have used low cost drones to carry explosives in targeted attacks. Using this same method, targeting high profile locations within our borders to create terror and panic is very possible. Security professionals and technologists are working furiously to address the gaps in drone defense. Currently, the most common technologies in use for drone detection are video, acoustic sensors, radio, and air surveillance radar. Each of these has advantages, but they also have flaws that make it difficult to detect drones in all conditions. Both optical and thermal cameras, as well as acoustic sensors, do not operate in severe weather such as fog and snow. And while radio and air surveillance radar cover a wide area of detection, they suffer from high installation costs and limiting technical challenges, such as being unable to detect low flying drones on autopilot. Compact Surveillance Radar (CSR) Compact Surveillance Radar (CSR) is a security technology addressing the problems with other types of detection. CSR, like traditional radar, has the benefit of being able to detect and track foreign objects in all weather conditions, but at a fraction of the size and cost. The compact size allows the radar to be mounted on existing structures or even trees, providing extensive perimeter defense almost anywhere that you can imagine. CSR can also filter out clutter such as birds by using an advanced algorithm reducing the number of false alarms. While the use of CSR and the other detection technologies are legal in the US and in most locations throughout the world, the response mechanisms are generally not. Current regulations in the US prohibit the use of jamming or GPS spoofing in all cases except for a few federal agencies Regulations Limiting Drones Current regulations in the US prohibit the use of jamming or GPS spoofing in all cases except for a few federal agencies. This makes it difficult to stop the damage that drones can cause. The FAA has put into place new regulations that limit some uses of drones. However, in most cases it is still illegal for even state or local governments to stop or interfere with drones other than to locate the operator and have them land the drone. In 2016 the first law to neutralize a drone in the United States was passed in Utah to respond to drones in wildfire areas because of their interference with airborne firefighting. This law may very well provide a model for other states dealing with drones in situations where people’s lives are being put at risk by drones. At the federal level, much effort is being put into evaluating the regulations and technology surrounding the misuse of drones. In the 2016 reauthorization bill for the FAA, Section 2135 included a pilot program for the investigation of methods to mitigate the threat of unmanned aircraft around airports and other critical infrastructure. There are many federal agencies that are evaluating the use of a variety of technologies to respond to this threat. Both optical and thermal cameras, as well as acoustic sensors, do not operate in severe weather such as fog and snow Effective Countermeasure Technologies The most effective countermeasure for drones is jamming, currently off-limits to the private sector. This includes stadiums, convention centers, and other large gathering areas. A number of companies are developing new response technologies that do not require the use of jammers or hacking. Several companies have developed net guns that shoot a net at an approaching drone. These are only effective at less than 100m and frequently miss the target, especially when the drone is approaching at high speed. Several other companies have taken this method a step further, with drones that capture other drones. Once a radar detects a drone, another defense drone is launched and flies to the point of detection. Then, using video analytics it homes in on the drone and fires a net to disable the drone and take it to a safe location. While this drone capturing technique is still in its infancy, it shows a great deal of promise and will not be restricted in the same fashion as jamming. However, even this solution is difficult under current regulations, as all commercial drones in the US must be under direct control of a human operator within their line of sight. This effectively means that a drone operator is required to be on-site at all times to protect a facility, event, or persons. One thing is for certain, technology will continue to adapt and security companies will continue to invent new methods to protect their facilities and the people they are sworn to protect.
March Networks, a global video security and video-based business intelligence solutions provider, is pleased to introduce new capabilities available in its powerful Searchlight software. Used by international banks and retail organizations to extract valuable information on customer service, merchandising, operations, compliance and more, March Networks Searchlight helps businesses improve performance and profitability. Integrating clear surveillance video, relevant business data and highly accurate analytics, the software also enables organizations to proactively detect fraud and theft and quickly review suspect transactions – reducing investigation times by as much as 90%. Searchlight software also enables organizations to proactively detect fraud and theft Searchlight software With the launch of this latest version of Searchlight, customers benefit from enhanced filtering and customization features that make it easier to uncover losses and compare key performance indicators (KPIs) from multiple locations simultaneously. These new capabilities include: Expanded fraud/loss detection reporting. Users can now combine specific transaction types with associated point-of-sale (POS) or ATM/teller alarms to proactively pinpoint suspect incidents. A fraud investigator at a bank might set a business rule to report on all loan applications processed with no customer present, while a retail loss prevention manager may want to see all incidents where a no sale transaction is followed by the opening of a cash drawer. Users receive a list of all of their customized exceptions along with links to the recorded video so they can quickly scan through each incident and visually verify what occurred. Enhanced transaction pattern detection, which allows users to more precisely define suspect transactions by combining transaction types (e.g. withdrawals, deposits, voids, discounts or refunds) occurring within a set time interval. A retail employee voiding a transaction immediately following a cash transaction, for example, or someone conducting two ATM cash withdrawals below a set threshold within minutes might be committing a crime. This new Searchlight software capability helps investigators identify such theft and fraudulent incidents faster and provides clear video and data evidence to help them prevent recurring incidents from happening. People counting with employee filtering, through an integration with the latest FLIR Brickstream 3D analytic sensor, to provide highly accurate customer traffic data and sales conversion metrics. The feature uses a combination of Bluetooth Low Energy (BLE) technology and employee-worn tags to automatically identify and remove staff from customer counts, a process that can otherwise be manual or missing in today’s retail environments. Personalized reports that enable users to set and save ‘favorite’ dashboards incorporating data from multiple sites. The customized reports are ideal to help aggregate and compare KPIs, such as the location with the highest percentage of voids or returns, or the most transactions per day over a defined amount. Integrated video and data solutions “These latest Searchlight capabilities make it even easier for our banking and retail customers to uncover, analyze and compare data that’s critical to the success of their business,” said Dan Cremins, Global Product Management Leader, March Networks. “With more than a decade of experience providing integrated video and data solutions to these markets, we’re now focused on expanding the applicability of the data within an organization, while constantly improving the user experience.” March Networks will showcase its new Searchlight business intelligence dashboards and reporting capabilities in Booth 1319 at the Global Security Exchange (GSX) Exposition, September 10-12, 2019 in Chicago, IL. March Networks is a globally renowned provider of intelligent IP video surveillance and business intelligence solutions. They provide technical expertise to enable organizations to realize the true power of integrated data and video. Headquartered in Ottawa, Canada, they are a global organization with corporate offices located worldwide.
Leon Medical Centers is a privately-owned healthcare organization with seven state-of-the-art facilities serving over 46,000 elderly and Medicare patients in Miami and neighboring communities in Dade County, Florida. Established in 1996 by Benjamin Leon Jr., Leon Medical Centers is one of the largest and most prestigious primary healthcare organizations in the state. However, what really sets it apart is its rigorously enforced service philosophy of ‘personal attention at all times’ and its commitment to treating its patients with the ‘dignity, respect, compassion and human kindness that they deserve.’ Mobile video recorders Leon Medical Centers began deploying previous-generation March Networks mobile video recorders in 2011 In keeping with its commitment to exceptional service, Leon Medical Centers operates a fleet of 230 buses that pick up patients, take them to their appointments and return them home. To ensure their safety in transit and monitor compliance with its service philosophy, it relies on an integrated March Networks® RideSafe™ video surveillance solution. Leon Medical Centers began deploying previous-generation March Networks mobile video recorders in 2011. “We had another vendor’s equipment up to that point, but the system couldn’t support IP video,” said Erick Martinez, Leon Medical Centers’ Security Systems Manager. “At the time, we were using analog cameras and wanted to upgrade to higher definition video. We were also experiencing a lot of issues with hard drive failures.” Hybrid network video recorders In 2014, Martinez began upgrading to RideSafe GT Series Hybrid Network Video Recorders (NVRs), and now has 120 of the new mobile recorders in addition to almost 200 older March Networks mobile DVRs. The RideSafe GT Series recorders are available in 8, 12, 16 or 20-channel models with hybrid capability allowing end users to migrate from 100 percent analog to 100 percent IP video. An embedded Linux-based operating system, ruggedized design offering protection against shock, vibration, dust and moisture, solid state electronics, and internal battery backup make the RideSafe GT Series recorders ideal for reliable operation in punishing mobile conditions. A hard drive mirroring capability ensures redundancy and storage flexibility, while health monitoring proactively alerts system administrators to hard drive failures, irregular temperatures or synching issues with cameras. Safety of our passengers Our patients are elderly, so if there’s a slip and fall incident, we want to have evidence of what happened" Each Leon Medical Centers bus is equipped with six March Networks cameras. Five of the cameras are mounted to capture interior views and the last is used externally to capture video of passenger entry and exit points. “Our focus is on the safety of our passengers,” said Martinez. “Our patients are elderly, so if there’s a slip and fall incident, we want to have evidence of what happened. We also use the system to confirm compliance with our service standards. Our drivers are the first and last points of interaction with our patients, so if there’s an issue, we want to be able to review and rectify it.” In the event of an incident in transit, the driver is able to push a button on the dashboard to tag the associated video. Diagnostic imaging services When the bus arrives at one of the clinics, the tagged video automatically down-loads through a Wi-Fi hotspot to a server for immediate review by Leon Medical Centers risk management personnel. While in range of a Wi-Fi hotspot, the system also downloads health alerts and can also upload any scheduled software updates or new device settings. For routine video downloads, there’s hardly ever a need for Martinez’s staff to board a bus. “Wireless downloading saves us a lot of time,” he said. “It makes incident reporting much more efficient when we need to have an issue resolved. It helps a lot.” The seven Leon Medical Centers are one-stop-shop facilities with onsite labs, pharmacies, diagnostic imaging services and dental clinics. Traveling to multiple locations Leon Medical Centers operates four Healthy Living Centers with modern gyms, exercise and yoga classes This convenient service model enables patients to see their family doctor or a specialist, have blood work done, get an X-ray and fill prescriptions without having to spend time traveling to multiple locations. Each center has a café, where patients can have a coffee and socialize. And to help patients stay fit, Leon Medical Centers operates four Healthy Living Centers with modern gyms, exercise and yoga classes, seminars and other programs. Patients who require surgery or a hospital procedure are picked up and delivered by Leon Medical’s bus transportation service. On arrival, they’re greeted and escorted to their destination by staff from Leon Medical’s Hospital Service Centers, which are located within all of the major Miami-Dade County hospitals. Aside from the seven centers and four Healthy Living Centers, Leon Medical operates a fleet maintenance garage and a 300,000 square-foot corporate headquarters. Video management software Martinez says that the fixed facilities are also being equipped with March Networks 8000 Series Hybrid NVRs, which are managed using the same March Networks Command video management software powering the mobile recorders. Having a single software solution to access and manage video - regardless of whether it’s recorded on a bus or in one of the medical centers - means that Leon Medical Centers doesn’t have to train staff on multiple software systems. It also provides the organization with complete oversight of its clients and operations. Once again, it’s all about patient safety and service excellence. “If a patient loses a purse or a wallet, for example, we’ll be able to find it for them on one of our buses or in a clinic. Or if they have an issue with an employee, we’ll be able to review the video and take care of it,” said Martinez. Video surveillance infrastructure Martinez and his staff are trained to take full advantage of all the Command software functionality A Microsoft certified engineer, Martinez heads up a department solely focused on overseeing Leon Medical’s video surveillance infrastructure. “This department didn’t exist four years ago,” he said. “I was part of the IT department responsible for PC support. Mobile security was handled by transportation at the time. I thought it would be a good idea to create a separate department with IT expertise to look after mobile security, and senior management agreed.” Martinez and his staff are trained to take full advantage of all the Command software functionality. For example, they’re able to manage video viewing privileges to ensure users have access only to those cameras corresponding to their roles or responsibilities. They’re also able to take advantage of Command’s support for Microsoft Active Directory integration, which collects established user account information from Leon Medical’s corporate network directory. Patient safety and service excellence This allows them to select users from the company directory, assign a profile and customize their user interface to display the tools needed for their role. Looking ahead, Martinez and his team will be busy this year, as Leon Medical Centers continues to expand. We have four construction build-outs planned, including a four-story, 80,000 square-foot building" “We have four construction build-outs planned, including a four-story, 80,000 square-foot building and two parking garages - one six-floor and one seven-floor garage - so there will be opportunities for additional fixed video surveillance systems. Because we lease our buses for three years, we’re also always adding to our transportation fleet, so we’ll continue swapping out our 5308 recorders in favor of the newer GT Series.” “March Networks has served us well,” said Martinez. “Without a high-quality, reliable video surveillance system, we would have a much more difficult time fulfilling our commitment to patient safety and service excellence. It’s that simple.”
Todd Burgess has an easy answer when asked why he’s used a March Networks video solution in his Quik-E Food convenience stores for more than 15 years. “It’s simple. The system is constantly saving us money.” Networking and IT In his role as Vice President of Quik-E Food Stores, Burgess oversees all the networking and IT requirements for the Lynchburg, Virginia business, which includes 13 convenience stores and gas stations, six car washes, a laundromat and a craft beer pub called The Filling Station known for its unique combination of ‘growlers, grub and gas’. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability While many things about the family-owned business have changed since its founding in 1973, the need to keep a close eye on each location’s inventory hasn’t. Like every retail organization, Quik-E can cite numerous examples of theft, fraud and inventory errors that have cost the business thousands of dollars in lost revenue. Finding those incidents and stopping them quickly can directly impact Quik-E’s profitability, and that’s where its March Networks intelligent video solution really proves its worth. Video system helps curb thefts “I can’t tell you how many thefts I’ve caught with the help of our video system,” said Burgess. “I had a former employee just finish paying me back $13,000 they owed us in stolen goods, and we recently caught another employee who was stealing probably $50 worth of cigarettes each day.” “And just this morning I was reviewing video of a weekly delivery with one of our managers,” continued Burgess. “We were able to confirm that we’d been charged for $77 worth of gloves that we didn’t actually receive. The video showed the delivery guy come into the store and put everything down. Two boxes of gloves is easy to spot, so it was obvious that that portion of the delivery was missing.” Quik-E Food Stores has upgraded its video solution over the years and Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs New software capabilities Over the years, Quik-E Food Stores has upgraded its video solution to take advantage of better performance and new software capabilities. The March Networks video recorders first installed more than a decade ago have been slowly replaced by new generation 8000 Series Hybrid NVRs, able to support both analog and IP cameras or a full complement of IP-only video. Hosted networking solution Burgess has also overseen the transition from older Visual Intelligence software to March Networks Command Enterprise software working with Integrated Technology Group (ITG), the retailer’s long-time systems integrator and March Networks certified partner. That’s in addition to moving the organization from office servers to a hosted networking solution and switching from an existing point-of-sale (POS) system to a new Gilbarco Passport POS solution. “We’ve been proactive about upgrading our IT infrastructure over the last few years, and our video system has always come back online, except in one instance where we couldn’t get the cameras connected again in a couple of locations,” said Burgess. “March Networks Tech Support was wonderful. They managed to diagnose the issue, which wasn’t related to the video products in the end. They were just a big help.” March Networks Searchlight™ Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon Quik-E is also using March Networks Searchlight™ for retail, a software application that integrates surveillance video with the retailer’s POS transaction data to provide powerful search and investigation tools. Burgess uses the Searchlight software regularly to check for any unusual or suspect transactions and review the data when an incident occurs. “I use Searchlight primarily to look for voids and cancellations, or high dollar value transactions,” said Burgess. “We actually just used it to help catch a manager who probably stole thousands of dollars from us. I knew I was short in inventory, so I pulled up the video and transaction data to see if things were being rung up. It was clear they were not and we had the evidence to prove it. Now we’ll use that evidence to hopefully recoup our losses.” Satisfied customer Ultimately, Burgess says that he’s a satisfied customer and he won’t be looking for another video solution anytime soon. “I think it’s one of the best video surveillance systems on the market. March Networks has been good to me over the years and I’m a very happy customer.”
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