March Networks Video Surveillance software(19)
Used by leading banks and retail organizations worldwide to extract valuable information on customer service, merchandising, operations, compliance and more, March Networks Searchlight™ helps businesses improve performance and profitability. Integrating clear surveillance video, business data and highly-accurate analytics, the software also enables organizations to proactively detect fraud and theft, and reduce investigation times by as much as 90%. With March Networks’ Searchlight 4.6 release, customers now benefit from new dashboards and reporting capabilities that make it even easier to analyze, compare and share critical information. Summary Dashboard Views And Drill-Down FilteringAvailable in Searchlight’s Business Analytics reporting tool, the new dashboards enable users to compare aggregated data and trends from multiple locations more effectively, based on their own key performance indicators (KPIs). Users can filter data by analytic, site or customized grouping across their organization, and quickly drill-down to a granular level when needed. A retail operations manager, for example, could view people counts from all locations, then drill down to get exact numbers for each of the four entrances at a single site. A district manager could do the same to view the information from his district only. Users can also save their own custom reports and dashboard views for convenience. Automatic Email Notifications With Images This new feature in Searchlight’s Operations Audit enables organizations to share snapshots (in low or high definition) by email with select users on a set schedule. The reports can include images from all cameras at each site, or from select cameras only, such as all front entrance images. A large March Networks retail customer is already using this feature to provide district managers with a daily overview of their showroom floors, and reported a 30% improvement in merchandising compliance within four months. Multiple Image Export To EmailAnother Operations Audit addition, this practical feature makes sharing video images quick and easy. Users simply right-click and select the images they want to export, and the software will automatically add them to the user’s email application as attachments. Other new Searchlight features include the ability to automatically export Business Analytics data from all sites, cameras and zones on a set schedule, ensuring that key reports are always ready and easily accessible. As well, new embedded hyperlinks in the software’s Business Rules Summary email notifications allow users – in particular loss and fraud prevention investigators – to move quickly into the software to view video evidence and the exact exceptions results. “When customers start using Searchlight, two things usually happen fairly quickly. First, they are thrilled with the business insights the software provides, and second, they start brainstorming about new ways to apply that information and who in the organization could also benefit,” said Douglas Wong, Vertical Software Applications Product Manager, March Networks. “Several of the new capabilities we’ve introduced have been inspired by our customers and we look forward to demonstrating them to partners and prospects.” Learn more about March Networks Searchlight.Add to Compare
March Networks Searchlight for Retail enables all types of retail organizations – including specialty retail, grocery stores, quick service restaurants (QSRs) and convenience stores (c-stores) – to reduce losses from theft, oversee operations, improve customer service and increase profits. The intelligent software integrates clear surveillance video with data from retail systems including point-of-sale (POS) and RFID tags to alert loss prevention staff and business owners to instances of potential theft, and reduce investigation times from hours to minutes. In addition, Searchlight’s optional business analytics (e.g. people counting, dwell time monitoring and queue length) combined with video data provide valuable insights on occupancy, speed of service, transactions conducted with no customer present, and customer interest. Available as a standalone software application, or as a hosted software as a service (SaaS) for a low monthly fee, Searchlight for Retail delivers key benefits to retailers including: Transaction Summaries. View and compare user-definable report summaries (voids, refunds, discounts, etc.) to identify potential issues based on transaction trends over time. Transaction Reports. Review transaction data integrated with video to quickly investigate instances of potential internal theft, and to evaluate employee behavior at the POS. Business Analytics. Uncover customer trends and employee Key Performance Indicators (KPIs), and gain insight into overall store or restaurant operations. Operations Audits. Review snapshots from the cameras at your locations to see what’s happening, and discern operational issues like cleanliness, safety concerns, placement of promotional displays, etc. Business Rules. Detect possible fraud by reviewing lists of transactions and events that are important to you, e.g., no sales, safe drops, and transactions that exceed a certain amount, and be automatically alerted about these events via email. Security Audits. Filter by location ID and/or alarm type, and view alarm video from the vantage point of one or multiple cameras; export alarm details along with relevant video and audio evidence. Integrate your video surveillance system with leading POS and RFID software. A portfolio of POS and RFID integrations are available off-the-shelf; customized integrations can be configured as needed.Add to Compare
Managed Video Network Services from March Networks enable organizations to outsource the daily health monitoring and management of their networked digital video systems.Tiered services include: Initial Configuration and Commissioning - to verify system configuration and programming against stated requirements and quality standards. Video Network Monitoring – to provide ongoing reports on the status of cameras, disk drives, video/audio storage, network connectivity and operating temperatures. Customers retain responsibility for resolving identified problems. Video Network Monitoring and Management – an enhanced service for both the monitoring and management of video systems. Includes: regular status reports, recommendations, remote troubleshooting, programming adjustments when necessary, and the installation of maintenance software upgrades as they are released. Lifecycle Management – a worry-free service for customers with more extensive installation or service requirements, ranging from system design and installation logistics to extended hardware warranty contracts.Add to Compare
Exhibiting at GSX, booth 3515. March Networks® Searchlight™ for Retail as a Service provides worry-free video surveillance and intelligent software capabilities that help quick service restaurant (QSR) and convenience store (c-store) franchisees reduce theft, improve customer service and operations, and drive profitability – all for an average cost of just $4 a day. The secure, hosted service integrates video with point-of-sale (POS) transaction data, enabling owners to proactively detect theft and reduce investigation times from hours to minutes. It also integrates video with business analytics such as people counting and dwell time to provide valuable insights into customer behavior and operations. Searchlight for Retail as a Service enables owners to spend more time focused on their core business by simplifying the task of locating suspicious activity and finding video evidence. It delivers multiple, user-defined reports that can be setup to arrive automatically in an owner’s or manager’s email inbox. The reports include snapshot images and direct links to recorded video so owners can analyze and compare: Location and employee performance at one or multiple locations Suspect transactions, such as all voids above a set amount Conversion rates, customer wait times, dwell times and other customer service metrics using integrated analytics Operational performance, including how clean locations are, if shelves are well-stocked, if employees are dressed properly and if procedures are being followed Security audits, including a list of alarms and the ability to filter by specific alarm or location The new hosted Searchlight service provides the scalability and enterprise management features customers have come to expect from March Networks. It is sold through March Networks certified partners who work directly with franchisee customers to install, configure and maintain the service to best meet their needs.Add to Compare
March Networks Insight is a new, hosted service that provides customers with unmatched video network visibility, asset control, system health, and service level agreement (SLA) performance management. It offers a visual overview of an organization’s entire video network, and valuable reporting capabilities accessible via a secure, cloud-based platform. Leveraging the proven expertise of March Networks’ dedicated Network Operations Center (NOC) team, Insight leaves customers free to focus on their business while ensuring optimum video system performance. Users enjoy complete, end-to-end support – from system monitoring, performance optimization and issue diagnosis, to remote resolution where possible. When onsite service is required, the NOC team generates a service ticket for customers or their certified partner along with valuable information on the likely issue, for faster, more efficient resolution. That complete support is just one of the benefits enabled by this industry-first service. Insight offers unique features and reporting capabilities that save customers time and costs, including: Easy, self-service access to the cloud-based management platform via a web browser, enabling customers and/or their certified partner to securely access critical video network information, create customized reports, and generate and track their own service tickets Comprehensive health reporting, for at-a-glance views of a customer’s video network health, problematic areas and more Closed-loop field service workflows so customers know that escalated issues have been resolved successfully SLA reporting on items including outstanding service tickets and time to resolution, validating that SLA commitments are being met Scheduled software upgrades, ensuring timely updates that help protect the video network from possible security vulnerabilities and enable feature enhancements Inventory and product warranty reporting, providing an invaluable audit of a customer’s entire video network, including device configuration, model number, firmware version and warranty status Optional, third-party device health monitoring employing Simple Network Management Protocol (SNMP) scanning tools, leaving customers worry-free even when it comes to non-March Networks IP devices in the video network Optional Field of View (FOV) reports, so customers and/or their certified partner can move quickly to fix any camera FOV that’s been changed or obstructed Geographical and network topology views, for a more intuitive overview of a customer’s video deployment, as well as the ability to quickly spot trends by region or areaAdd to Compare
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Insider threat programs started with counter-espionage cases in the government. Today, insider threat programs have become a more common practice in all industries, as companies understand the risks associated with not having one. To build a program, you must first understand what an insider threat is. An insider threat is an employee, contractor, visitor or other insider who have been granted physical or logical access to a company that can cause extensive damage. Damage ranges from emotional or physical injury, to personnel, financial and reputational loss to data loss/manipulation or destruction of assets. Financial and confidential information While malicious insiders only make up 22% of the threats, they have the most impact on an organization Most threats are derived from the accidental insider. For example, it’s the person who is working on a competitive sales pitch on an airplane and is plugging in financial and confidential information. They are working hard, yet their company’s information is exposed to everyone around them. Another type of insider, the compromised insider, is the person who accidentally downloaded malware when clicking on a fake, urgent email, exposing their information. Malicious insiders cause the greatest concerns. These are the rogue employees who may feel threatened. They may turn violent or take action to damage the company. Or you have the criminal actor employees who are truly malicious and have been hired or bribed by another company to gather intel. Their goal is to gather data and assets to cause damage for a specific purpose. While malicious insiders only make up 22% of the threats, they have the most impact on an organization. They can cause brand and financial damage, along with physical and mental damage. Insider threat program Once you determine you need an insider threat program, you need to build a business case and support it with requirements. Depending on your industry, you can start with regulatory requirements such as HIPAA, NERC CIP, PCI, etc. Talk to your regulator and get their input. Everyone needs to be onboard, understand the intricacies of enacting a program Next, get a top to bottom risk assessment to learn your organization’s risks. A risk assessment will help you prioritize your risks and provide recommendations about what you need to include in your program. Begin by meeting with senior leadership, including your CEO to discuss expectations. Creating an insider threat program will change the company culture, and the CEO must understand the gravity of his/her decision before moving forward. Everyone needs to be onboard, understand the intricacies of enacting a program and support it before its implemented. Determining the level of monitoring The size and complexity of your company will determine the type of program needed. One size does not fit all. It will determine what technologies are required and how much personnel is needed to execute the program. The company must determine what level of monitoring is needed to meet their goals. After the leadership team decides, form a steering committee that includes someone from legal, HR and IT. Other departments can join as necessary. This team sets up the structure, lays out the plan, determines the budget and what type of technologies are needed. For small companies, the best value is education. Educate your employees about the program, build the culture and promote awareness. Teach employees about the behaviors you are looking for and how to report them. Behavioral analysis software Every company is different and you need to determine what will gain employee support The steering committee will need to decide what is out of scope. Every company is different and you need to determine what will gain employee support. The tools put in place cannot monitor employee productivity (web surfing). That is out of scope and will disrupt the company culture. What technology does your organization need to detect insider threats? Organizations need software solutions that monitor, aggregate and analyze data to identify potential threats. Behavioral analysis software looks at patterns of behavior and identifies anomalies. Use business intelligence/data analytics solutions to solve this challenge. This solution learns the normal behavior of people and notifies security staff when behavior changes. This is done by setting a set risk score. Once the score crosses a determined threshold, an alert is triggered. Case and incident management tools Predictive analytics technology reviews behaviors and identifies sensitive areas of companies (pharmacies, server rooms) or files (HR, finance, development). If it sees anomalous behavior, it can predict behaviours. It can determine if someone is going to take data. It helps companies take steps to get ahead of bad behavior. If an employee sends hostile emails, they are picked up and an alert is triggered User sentiment detection software can work in real time. If an employee sends hostile emails, they are picked up and an alert is triggered. The SOC and HR are notified and security dispatched. Depending on how a company has this process set-up, it could potentially save lives. Now that your organization has all this data, how do you pull it together? Case and incident management tools can pool data points and create threat dashboards. Cyber detection system with access control An integrated security system is recommended to be successful. It will eliminate bubbles and share data to see real-time patterns. If HR, security and compliance departments are doing investigations, they can consolidate systems into the same tool to have better data aggregation. Companies can link their IT/cyber detection system with access control. Deploying a true, integrated, open system provides a better insider threat program. Big companies should invest in trained counterintelligence investigators to operate the program. They can help identify the sensitive areas, identify who the people are that have the most access to them, or are in a position to do the greatest amount of harm to the company and who to put mitigation plans around to protect them. They also run the investigations. Potential risky behavior Using the right technology along with thorough processes will result in a successful program You need to detect which individuals are interacting with information systems that pose the greatest potential risk. You need to rapidly and thoroughly understand the user’s potential risky behavior and the context around it. Context is important. You need to decide what to investigate and make it clear to employees. Otherwise you will create a negative culture at your company. Develop a security-aware culture. Involve the crowd. Get an app so if someone sees something they can say something. IT should not run the insider threat program. IT is the most privileged department in an organization. If something goes wrong with an IT person, they have the most ability to do harm and cover their tracks. They need to be an important partner, but don’t let them have ownership and don’t let their administrators have access. Educating your employees and creating a positive culture around an insider threat program takes time and patience. Using the right technology along with thorough processes will result in a successful program. It’s okay to start small and build.
Today, the world is connected like never before. Your watch is connected to your phone, which is connected to your tablet and so on. As we’ve begun to embrace this ‘smart’ lifestyle, what we’re really embracing is the integration of systems. Why do we connect our devices? The simplest answer is that it makes life easier. But, if that’s the case, why stop at our own personal devices? Connection, when applied to a business’ operations, is no different: it lowers effort and expedites decision making. Integrating security systems Systems integration takes the idea of connected devices and applies it to an enterprise Systems integration takes the idea of connected devices and applies it to an enterprise, bringing disparate subcomponents into a single ecosystem. This could mean adding a new, overarching system to pull and collect data from existing subsystems, or adapting an existing system to serve as a data collection hub. Regardless of the method, the purpose is to create a single, unified view. Ultimately, it’s about simplifying processes, gaining actionable insights into operations and facilitating efficient decision-making. Although integration is becoming the new norm in other areas of life, businesses often opt out of integrating security systems because of misconceptions about the time and resources required to successfully make the change. So, instead of a streamlined operation, the various security systems and devices are siloed, not communicating with each other and typically being run by different teams within an organization. Time-Intensive process When systems are not integrated, companies face a wide range of risks driven by a lack of transparency and information sharing, including actual loss of property or assets. For example, a team in charge of access control is alerted to a door being opened in the middle of the night but can’t see what exactly is taking place through video surveillance. Without integrated systems they have no way of knowing if it was a burglar, an equipment malfunction or a gust of wind. Without integration between systems and teams, the ability to quickly put the right pieces in front of decision makers is missing. Instead, the team would have to go back and manually look for footage that corresponds with the time a door was open to figure out which door it was, who opened it and what happened after, which can be a time-intensive process. Integrating access control and surveillance systems Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it This slowed response time adds risk to the system. Theft and vandalism occur quickly, meaning systems and users must work faster in order to prevent it. Security systems can do more than communicate that theft or vandalism occurred. Properly integrated, these systems alert users of pre-incident indicators before an event happens or deter events altogether. This gives teams and decision makers more time to make effective decisions. Integrating access control and surveillance systems allows for a more proactive approach. If a door is opened when it’s not supposed to be, an integrated system enables users to quickly see what door was opened, who opened it and make a quick decision. Integrated solutions are more effective, more efficient and help drive cost-saving decisions. Ideally, companies should establish integrated solutions from the start of operations. This allows companies to anticipate problems and adjust accordingly instead of reacting after an incident has occurred. Security camera system Although starting from the beginning is the best way to ensure comprehensive security, many companies have existing security systems, requiring integration and implementation to bring them together. Typically, companies with established security systems worry about the impact to infrastructure requirements. Is additional infrastructure necessary? How and where should it be added? What financial or human resources are required? These concerns drive a mentality that the benefits gained from an integrated solution aren’t worth the costs of implementation. Thankfully, this is becoming less of a problem as security providers, like Twenty20™ Solutions, work to offer adaptable solutions. With flexible options, operators don’t worry about adding or replacing infrastructure to align with a provider’s model. This allows users to monitor camera footage and gate traffic from one system If a company has an existing security camera system, but identifies a need for access control, a modern integrated solution provider can supply the gates for access points and equip the gates and cameras with the technology to connect the two. This allows users to monitor camera footage and gate traffic from one system. This model also spares operators additional costs by using a sole vendor for supplemental needs. Overall management of security While a single, unified system is beneficial for cost saving, it can also help the overall management of security. The ability to view all operating systems in one dashboard allows security personnel to manage a site from any location, reducing the expense and effort required to manage a system. The mobile world today means security directors no longer need to be in a centralized operations center to see alerts and make decisions. This simplifies processes by allowing users to quickly see an alert, pull up a camera, delete a user or check an access log from a phone. Modern networks are secure and accessible to those with permissions, without requiring those users to be physically present. Consolidating security systems is the first step companies can take toward streamlining work, information and costs. The next step is integrating all sites, both remote and on-grid. Energy and communication technology The integration of sites and systems turns mountains of data and information into actionable intelligence Traditional methods demanded two systems: one for on-grid facilities and another for off-grid locations. With advancements in energy and communication technology, the need for multiple systems is gone. Data from remote sites can be safely and securely fed into an existing system. These remote locations may gather, distribute and manage data in a different manner than a connected system due to the cost of transmission via remote connections (i.e., cellular or satellite connection). The end result, however, is a consistent and holistic view of operations for the decision maker. The integration of sites and systems turns mountains of data and information into actionable intelligence. With connected devices monitoring occurrences at individual sites, as well as events across locations, the data tells a story that is unhindered by operational silos or physical space. Identifying patterns and trends Instead of providing 10 hours-worth of footage that may or may not be relevant, system analytics can provide users with the specific set of information they need. Incidents once discarded as ‘one-off’ events can now be analyzed and data-mapped to identify patterns and trends, directing future resources to the most critical areas first. Consumers are increasingly expecting everything they need to be right where they need it – and businesses are right behind them. The current generation of security professionals are increasingly expecting the simplicity of their everyday personal tasks to be mirrored in enterprise systems, which means giving them the ability to see what matters in one place. A unified system can provide just that, a single view to help simplify processes, promote cost saving and accelerate decision making.
Artificial intelligence (AI) is improving everyday solutions, driving efficiency in ways we never imagined possible. From self-driving cars to intelligent analytics, the far-reaching impacts of Deep Learning-based technology empower human operators to achieve results more effectively while investing fewer resources and less time. By introducing AI, solutions are not merely powered by data, but they also generate valuable intelligence. Systems which were once leveraged for a narrow, dedicated purpose, can suddenly be engaged broadly across an organization, because the previously under-utilized data can be harnessed for enhancing productivity and performance. Video analytics software The video intelligence software processes and analyses video to detect all the people and objects that appear When it comes to physical security, for instance, video surveillance is a standard solution. Yet, by introducing AI-driven video analytics software, video data can be leveraged as intelligence in previously inaccessible ways. Here are some examples of how diverse organizations are using AI-based video intelligence solutions to enhance security and performance with searchable, actionable and quantifiable insights. Law enforcement relies on video surveillance infrastructure for extracting investigation evidence and monitoring people and spaces. Instead of manual video review and live surveillance – which is prone to human error and distraction – police can harness video content analysis to accelerate video investigations, enhance situational awareness, streamline real-time response, identify suspicious individuals and recognize patterns and anomalies in video. The video intelligence software processes and analyses video to detect all the people and objects that appear; identify, extract and classify them; and then index them as metadata that can be searched and referenced. Maintaining public safety For law enforcement, the ability to dynamically search video based on granular criteria is critical for filtering out irrelevant details and pinpointing objects of interest, such as suspicious persons or vehicles. Beyond accelerating video evidence review and extraction, police can leverage video analysis to configure sophisticated real-time alerts when people, vehicles or behaviors of interest are detected in video. Instead of actively monitoring video feeds, law enforcement can assess triggered alerts and decide how to respond. In this way, officers can also react faster to emergencies, threats and suspicious activity as it develops. Video analysis empowers cities to harness their video surveillance data as operational intelligence Empowering law enforcement to maintain public safety is important beyond the benefit of increasing security: A city with a reputation for effective, reliable law enforcement and enhanced safety is more likely to attract residents, visitors and new businesses, exponentially driving its economic development. Furthermore, in cities where law enforcement can work productively and quickly, time and human resources can be reallocated to fostering growth and building community. Video surveillance data Video analysis empowers cities to harness their video surveillance data as operational intelligence for optimizing city management and infrastructure. When video data is aggregated over time, it can be visualized into dashboards, heatmaps and reports, so operators can identify patterns and more seamlessly detect anomalous. A city could, for instance, analyze the most accident-prone local intersection and assess the traffic patterns to reveal details such as where cars are dwelling and pedestrians are walking; the directional flows of traffic; and the demographic segmentations of the objects detected: Are cars lingering in no-parking zones? Are pedestrians using designated crosswalks – is there a more logical location for the crosswalk or traffic light? Do vehicles tend to make illegal turns – should police proactively deter this behavior, or should the city plan new infrastructure that enables vehicles to safely perform these turns? Finally, does the rise in bike traffic warrant implementing dedicated biking lanes? With video intelligence, urban planners can answer these and other questions to facilitate local improvements and high quality of life. Video analysis empowers cities to harness their video surveillance data as operational intelligence Enhancing situational awareness Insight into traffic trends is also critical for transport companies, from public transit services to transportation hubs and airports. By leveraging the video insights about citywide traffic, public transit organizations can make data-driven decisions about scheduling and services. Analyzing video surveillance around bus stops, for instance, can help these companies understand the specific hours per day people tend to dwell around bus stops. Correlating this information with transactional data for each bus line, bus schedules can be optimized based on demand for individual bus lines, shortening waiting times for the most popular routes. Similarly, the traffic visualisations and activity heatmaps derived from the video of major transit hubs, such as international airports and central stations, can be beneficial for increasing security, enhancing situational awareness, identifying causes of congestion, improving throughput and efficiency and, ultimately, solving these inefficiencies to provide a streamlined customer experience for travellers. Large education campuses Campus law enforcement can leverage video data to increase situational awareness and public safety Much like a city, large education campuses have internal transportation services, residential facilities, businesses and law enforcement, and video content analysis can support the campus in intelligently managing each of those business units, while also providing video intelligence to these individual groups. Campus law enforcement can leverage video data to increase situational awareness and public safety, driving real-time responses with the ability to make informed assessments and accelerating post-event investigations with access to easily extractable video data. When campuses are expanding or developing additional infrastructure, they can plan new crosswalks, traffic lights, roads, buildings and entrances and exits based on comprehensive video intelligence. By understanding where pedestrians and vehicles dwell, walk, cross or even violate traffic laws, the campus can inform construction projects and traffic optimization. Countless business operations The campus can leverage video business intelligence to justify leasing pricing for different retailers across campusFinally, the campus can leverage video business intelligence to justify leasing pricing for different retailers across campus, demonstrating property values based on traffic trends that can be correlated with retailer point of sale data. Whether its empowering security, productivity or decision-making, the insights generated by AI-based technology can drive significant optimization – especially when data is fused and cross-referenced across smart sensors and systems for even deeper intelligence. In the case of AI-backed video analytics, diverse organizations can harness video surveillance impactfully and dynamically. Whereas once video technology investments could be justified for their security value – with the introduction of AI capabilities – procurement teams can evaluate these solutions for countless business operations, because they offer broadly valuable intelligence. And video surveillance and analytics is merely one example of AI-driven solutions’ potential to disrupt business as we know it.
March Networks, a global renowned video security and video-based business intelligence solutions company, is pleased to announce the expansion of its Retail Solution to include fraudulent return investigations through the Zebra Savanna data intelligence platform. March Networks’ new integration – between its Searchlight for Retail software and Doddle, which designs, develops and integrates consumer fulfilment technology – is powered by Zebra Savanna, a cloud-based platform that enables the real-time collection of data from Zebra Technologies’ sensors and devices. March Networks Searchlight March Networks Searchlight logs events from Zebra Savanna and other systems within the retail environment Through this unique collaboration, March Networks Searchlight logs events from Zebra Savanna and other systems within the retail environment, like Doddle, that are powered by the Zebra platform. Searchlight can then match those events with corresponding video clips for greater enterprise-wide visibility. For example, with the Searchlight-Doddle integration, retailers using Doddle can keep a record of all of their product returns in Searchlight. When a customer arrives in-store to return a product facilitated by Doddle’s returns technology, Searchlight records that event, allowing retailers to quickly and easily pull up the surveillance video associated with the return. This allows retailers to visually verify the details of all product returns, including the individuals involved and the condition of the product at the time of the return. Zebra Savanna cloud-based platform In addition, the integration also tracks other retail events such as coupon use at the point-of-sale (POS). Retailers offering coupons through fulfillment partners like Doddle that are powered by Zebra Savanna can track the full buying cycle in Searchlight. When a customer uses a coupon, it’s recorded in Zebra Savanna and visible in Searchlight, allowing retailers to track the success of promotions offered through third-party vendors. “As more consumers turn to online channels for their retail purchases and returns, these latest Searchlight capabilities bridge the gap between digital and in-store transactions, providing retailers with complete visibility into the buying cycle,” said Jeff Corrall, Director of Strategic Partnerships and Integrations for March Networks. “According to the National Retail Federation (NRF), 11% of retail purchases are returned and an average 8% of returns are fraudulent. With Searchlight, retailers can proactively detect and target this fraud, and recoup associated losses.” Power of integrated data and video “By working with leading retail manufacturers like Zebra Technologies and fulfillment technology companies like Doddle, March Networks is proving the true power of integrated data and video, and its ability to positively impact the retail bottom line.” Returns can have an impact on retailers’ margins, especially over peak periods" “Returns can have an impact on retailers’ margins, especially over peak periods,” said Gary O’Connor, Chief Technology Officer (CTO) at Doddle. “Working with partners like March Networks means the Doddle platform can provide deeper insight. Retailers have the ability to re-convert customers through personalized digital journeys, while also having access to more capability to prevent fraud.” Integration with RFID data from Zebra sensors March Networks’ Retail Solution is used by more than 300 retailers worldwide to facilitate improved efficiency and compliance, reduction in losses and risk management, thereby enhancing customer service and compete more successfully in the market. Searchlight is the centerpiece of the solution that helps retailers to improve performance and profitability through the integration of clear surveillance video, relevant business data, including POS transactions, and highly accurate analytics. March Networks’ Searchlight also integrates with radio frequency identification (RFID) data from Zebra sensors and devices for enhanced product tracking, loss prevention and inventory management. March Networks will showcase the Searchlight for Retail-Doddle integration powered by Zebra Savanna in Zebra Technologies’ booth #3301 at NRF 2020: Retail’s Big Show Expo, January 12-14 in New York, NY.
March Networks, a global video security and video-based business intelligence solutions provider firm, is pleased to announce the integration of its Searchlight for Retail software with Cova, the point-of-sale (POS) software system designed specifically for cannabis dispensaries. Cova POS platform The integration enables cannabis businesses using the Cova POS platform to improve performance The integration enables cannabis businesses using the Cova POS platform to improve performance and profitability with Searchlight’s video-based business intelligence. Through its unique combination of surveillance video, POS transaction data and analytics, Searchlight helps retailers gather transformative insights on customer service, operations and promotional efforts. It also alerts businesses to suspect transactions, like frequent voids or unusual discounts, and ties all POS transactions to surveillance video for rapid investigation. “Combining Searchlight’s transaction reporting and business intelligence capabilities with Cova’s POS platform gives cannabis dispensaries one complete solution for sales transactions, loss prevention, business optimization and compliance,” said Jeff Corrall, Director of Strategic Partnerships and Integrations, March Networks. Searchlight for Retail software integration with Cova Jeff adds, “Both March Networks and Cova are committed to delivering scalable, easy-to-use software that helps cannabis operators fully comply with government requirements. We are pleased to add Cova to our portfolio of integrations for the cannabis market.” Gary Cohen, CEO of Cova Software, said “the seamless integration creates a powerful tool for cannabis retailers. These connected platforms provide visibility and context that helps operators make confident decisions with peace of mind,” said Cohen. “We’re excited to work with partners like March Networks, who share Cova’s commitment to help retailers simplify compliance and gain the insights they need to grow their business.” Radio frequency identification (RFID) tags Tailor-made for the cannabis industry, Cova POS is used by more than 500 cannabis stores Tailor-made for the cannabis industry, Cova POS is used by more than 500 cannabis stores. It incorporates features like an age verification scanner and purchasing limits to help retail dispensaries comply with state/provincial and federal regulations on cannabis sales. The platform is also fully integrated with leading seed-to-sale traceability systems in the U.S. March Networks’ solution for cannabis operators also helps with seed-to-sale tracking and compliance by correlating data from radio frequency identification (RFID) tags with surveillance video in Searchlight. In states like Colorado, where RFID tagging from seed to sale is mandated by law, Searchlight allows cannabis operators to search for tagged product by date, time, product code or serial number and pull up the associated surveillance video. Cannabis supply solutions Searchlight is part of March Networks complete solution for cannabis operators. The solution covers all stages of the cannabis supply chain including cultivation, testing, retail sales and secure delivery. Leading cannabis businesses, including two of the largest cannabis companies in the world, currently use March Networks.
March Networks, a video security and video-based business intelligence provider, announces that the rapidly growing U.S. convenience store chain Yesway has selected its Searchlight for Retail solution for advanced video surveillance and analytics. Yesway is currently deploying March Networks Searchlight for Retail in 136 locations across Iowa, Kansas, Oklahoma, Missouri, Texas, Nebraska, New Mexico, South Dakota and Wyoming. The c-store chain, which is operated by an affiliate of Brookwood Financial Partners, LLC, is expanding across the U.S. and plans to standardize on March Networks as it moves forward. Asset protection investigations Brandon Pohlman, Yesway Safety & Asset Protection Manager, said the company selected Searchlight for its scalability and centralized management features as well as its powerful exception-based reporting capabilities. Through its combination of high-quality video surveillance, point-of-sale (POS) transaction data and analytics, Searchlight helps Yesway visually monitor operations at all of its sites and quickly analyze transaction data for anomalies. “Having our video surveillance, POS data and analytics together on one easy-to-use platform is a huge advantage for Yesway,” said Pohlman. Using the software, the c-store can rapidly search and sort all of its transactions and match them with corresponding video clips. The company can also group higher-risk transaction types like refunds and assign risk factors to its stores based on the number of these transactions. “The insights uncovered by Searchlight have helped Yesway reduce its shrink levels and improve the speed and efficiency of asset protection investigations,” Pohlman said. Advanced system management software Yesway is also deploying March Networks 8000 Series Hybrid NVRs for reliable video recording In addition to asset protection, Searchlight also delivers valuable business intelligence through the integration of video analytics including people counting, line length and dwell time. Several different Yesway departments use Searchlight’s information to monitor operations, merchandising and customer service across the organization. Iverify, a full-service interactive security company and March Networks certified partner, managed the Yesway installation. Marty Brakel, Iverify National Account Manager, said March Networks’ products are ideal for the c-store market. “March Networks Searchlight is a professional-grade solution for customers like Yesway that need robust loss prevention tools and the ability to manage hundreds of locations simultaneously,” said Brakel. In addition to Searchlight, Yesway is also deploying March Networks 8000 Series Hybrid NVRs for reliable video recording, and March Networks SE2 Series IP Cameras for high-quality video capture. It is managing the solution with March Networks Command Enterprise, advanced system management software that simplifies multi-site video management. Improve customer satisfaction “With March Networks’ complete solution for c-stores, organizations like Yesway can cut losses and improve customer satisfaction as well as operational efficiency,” said Net Payne, Chief Sales & Marketing Officer, March Networks. "Because Searchlight is also available as a hosted service, c-stores and other retailers can enjoy all the benefits of this powerful solution for a low monthly fee. They can have peace of mind knowing that March Networks’ trained professionals are monitoring and maintaining the health of the video system on their behalf.”
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