ISS Group announced a refreshed strategy founded in the company’s continued belief to fully play its part in creating a fair and inclusive society - caring for people and providing them with opportunities to develop into the best they can be. The company believes people make places and places make people.
By sharpening the focus on key segments, accelerating technology investments, and introducing a new globally aligned operating model, the company will use its global scale to drive superior value for all stakeholders to become the most respected pioneers in integrated facility services and strengthen its position as number one in cleaning.
The company’s extensive business review confirms that the key account strategy and IFS business model remain attractive and sustainable. Execution has not been satisfactory in recent years, and we are therefore sharpening the strategic focus and implementing appropriate changes to the operating model.
Authority comment
Jacob Aarup-Andersen, Group CEO, ISS A/S, said, “ISS is a truly great company, with a proud, unique heritage and deep respect for people. Our role and responsibility in society is quite profound and never more so than during this global pandemic.”
“Recently, our execution and financial performance has not been where it needs to be. The strategy we launch today – OneISS – creates a Stronger, Simpler, Closer ISS. It represents the start of a new journey, refocused and relentless in driving execution and delivering on the promise of the company’s global strengths.”
“It is a strategy that will help us achieve our purpose – connecting people and places to make the world work better.”
Designs and deliver value
With OneISS the company is simplifying the business globally and investing further into capabilities
A stronger company that will enhance capabilities in innovation, best practice and technology – to ensure ISS designs and deliver value propositions that support its key account customers with tangible business outcomes.
A simpler company that works more cohesively across Group and countries, and is more transparent so that all key account customers benefit from the best of what the company does.
A closer company that becomes even closer to its customers – supporting them every step of the way so that they can focus on their core business and achieve their purpose.
Simplifying the business
Aksh Rohatgi, Country Manager, ISS India, said, "At ISS, we have been increasing our focus on Key Account customers for some time now.”
“With OneISS we are simplifying the business globally and investing further into capabilities so that we can improve our offering for Key Account customers.”
“We will have a stronger value proposition with capabilities to deliver to the local / regional needs of our customers with better products and services that meet their evolving needs."
