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Custom Intelligent Security specializes in risk analysis, system design, installation, and maintenance of unified high-security solutions. Their extensive portfolio includes Government, commercial, and enterprise-level clients who demand scalable, secure, and robust security solutions. Next-generation security solutions barox Kommunikation is delighted to announce its partnership with Custom Intelligent Security barox Kommunikation is delighted to announce its partnership with Custom Intelligent Security, which includes providing the core network backbone for the integrated Genetec solution installed at Custom HQ ‘Experience Center’ in Hertford.  By choosing to partner with barox, Custom Intelligent Security has enhanced its industrial Ethernet switch capability - to deliver next-generation security solutions.  Security network Bruno Amorelli, Director at Custom Intelligent Security, highlights the importance of this collaboration, explaining that ‘security should not only protect assets but also serve as a business enabler’. barox technology offers multiple benefits to maximize system up-time, reduce costs, and transform the way clients support their security network including deep-level integration with Genetec™ Security Center. Custom Intelligent Security’s commitment The intuitive graphical interface and diagnostic tools of barox’s DMS system performance Other features include Active Camera Monitoring, remote re-boot of connected devices, sophisticated cable diagnostics, PoE monitoring, Active PoE Power-up Management, and Non-Stop PoE, all of which align with Custom Intelligent Security’s commitment to proactive engineering design.  The intuitive graphical interface and diagnostic tools of barox’s Device Management System (DMS), further enhance system performance, ensuring reliability and peace of mind for customers. Integration with the Genetec dashboard barox’s network management Genetec integration provides flexibility and extended network diagnostics, as well as full access to all barox SNMP traps within Genetec Security Center, offering a single unified user interface. barox’s seamless integration with the Genetec dashboard provides full visualization and diagnostic reporting of real-time events. This capability, combined with advanced network management features, sets barox apart from other switch manufacturers. barox DMS and energy management tools Genetec has designated Custom Intelligent Security as a Unified Elite Partner for the installation and support The data-rich barox DMS and energy management tools available are particularly valuable in helping companies achieve their Net Zero targets.  In addition, recognizing the strength of their collaboration, Genetec has designated Custom Intelligent Security as a Unified Elite Partner for the installation and support of its Security Center Platform. Improving reliability, sustainability, and cybersecurity “Quality of supply chain is very important to us, and barox’s extensive ‘off the shelf’ stock holding means that we can place orders with confidence,” says Bruno. “Their ISO 9001, 14001, and 27001 certifications, along with Cyber Allianz membership, reflect a strong service and support culture.” “Supporting our ethos of sustainable operations, barox's solutions align closely with Custom Intelligent Security's goals by enabling remote diagnostics and issue resolution. Utilizing their advanced network management technology helps us to minimize environmental impact too." "The barox DMS enables us to work effectively, and in instances where device or network issues can be resolved through software, we can solve issues without the need to send an engineer to site, reducing the need for on-site interventions. This decreases our environmental impact, where we strive to operate as a ‘remote first’ company, using barox advanced technology to identify and resolve device and network issues remotely.” barox Ethernet switch integration Enhanced diagnostic data showing the status of cameras and switches on a graphical chart With barox Ethernet switch integration, enhanced diagnostic data showing the status of cameras and switches on a graphical chart, enables the fast pinpointing of network or device issues - enabling faults and outages to be diagnosed remotely. For example, if a network camera fails to respond, barox switches can be used to autonomously send a re-boot command, saving invaluable device downtime and in many cases can bring a device back online/resolve the issue with no engineer involvement.  Video surveillance networks In the case of a security breach, devices can be disabled at the user level to maintain operation, while full remote control of PoE on ports allows Custom Intelligent Security to re-set or switch them off if required.  This advanced capability has proven to be an invaluable asset and quite literally, ‘game-changing’ for Custom Intelligent Security in the management of their high security video surveillance networks. Key areas of access control In the case of a security breach, devices can be disabled at the user level to maintain operation “barox integration delivers strengthened cyber security between the camera, and command and control platform - including authentication certificate login,” Bruno continues. “This, combined with integration to Genetec Security Center underpins our ability to create high quality security solutions, with our core offering built around the key areas of access control, CCTV, intruder alarms and systems integration." Genetec software support license Bruno added: “Developed in reaction to the impact of the Covid pandemic, we devised a greatly enhanced ‘E-Service’, utilizing notifications to conduct remote updates including antivirus updates and windows patching. Supporting our clients with a wraparound service, with our Software Support Maintenance Agreement, we’re committed to updating our clients’ software." "For example, for those operating a Genetec software support license, we vigorously maintain up to date performance and protection - to prevent vulnerabilities occurring.” Hands-on experience Custom Intelligent Security will see the barox range represented and experience the full capabilities barox’s inclusion in the new Custom Intelligent Security HQ Experience Center stems from a deep technical relationship between the businesses, promoting tailored product solutions for deployment in the high security/CNI space - realized with real-time physical demonstrations available for evaluation by Custom Intelligent Security’s end-user customers. Visitors to the Custom Intelligent Security will see the barox range represented and experience the full capabilities of the seamless barox Genetec Security Center integration. Integration of barox switches “We’re thrilled to be offering a world-class demonstration facility to benefit our end-user and specifier customers,” says Bruno. “Custom Intelligent Security’s philosophy is to build close, long-term partnerships and professional relationships with every individual or company that we deal with. With our demonstration facility, we can show how the integration of barox switches and Genetec Security Center can provide a unified security platform that blends security networks within a single intuitive interface, to simplify organizations’ operations.” Genetec Technology Partner Program “The Custom Intelligent Security HQ Experience Center initiative is a perfect example of the added value the Genetec Technology Partner Program brings to our joint customers,” says Georges Tannous, Area Vice President, Genetec Inc. “Through barox and Genetec advanced integration, Custom Intelligent Security can further demonstrate the advantages of the unified platform in delivering intelligence, improving operations and other benefits beyond security.” Integration with Genetec Security Center Sara Fisher, barox International Market Development Specialist commented: “barox is delighted to have been selected to be part of the Custom Intelligent Security Experience Center initiative - a ‘center of excellence’ for high security innovation. It’s fabulous to have the opportunity to showcase our technology integration with Genetec Security Center, to enable end-user customers to choose integrated solutions from a pioneering industry installer of some of the best systems available.” barox products are currently employed within many high security, high profile and Critical National Infrastructure sites both in the UK and overseas.

The 8th edition of Inter Airport Southeast Asia (IASEA) was held in Singapore from 25-27 March 2025. Spanning across 6,259 sqm of exhibition space, the airport exhibition and conference brought together 3,621 industry trade professionals from 53 countries and regions, and featured 134 exhibiting companies, including pavilions representing Germany, Italy, Japan, and Singapore. The event saw a 43% increase in exhibitor size and a 15.6% rise in attendee numbers, underscoring the rising significance of IASEA as a platform for productive discussions. The event's achievement is also attributed to the increasing demands of operators and the rapid development and expansion of airports in Asia. Latest innovations and solutions for airports IASEA serves as the dedicated event for airports, airlines, aviation authorities, ground handlers IASEA serves as the dedicated event for airports, airlines, aviation authorities, ground handlers and related business executives in Asia to learn about and experience the latest products, services and technologies, for the future development of Asia’s airports. One of the highlights of this year’s edition was the presence of a delegation of pioneers from major international airports in Vietnam, including Long Thanh International Airport—one of the world's most expensive greenfield airport projects—Noi Bai Airport, Danang Airport, Cat Bi Airport, Phu Quoc Airport, and Cam Ranh International Terminal. Latest advancements in aviation technology One of Airports Corporation of Vietnam’s (ACV) primary objectives in the coming years is the successful completion and operation of Long Thanh International Airport. Under the direction of the Prime Minister of Vietnam, the presence of ACV’s delegation at IASEA 2025 was to seek high-quality solutions and potential partners for this airport. Mr. Nguyen Cao Cuong, Deputy General Director, Airports Corporation of Vietnam (ACV), shared during his opening remarks, “Vietnam, as one of the fastest-growing aviation markets in the world, is actively developing key airport infrastructure projects to meet the increasing demand for air transport. This event is not only an opportunity to explore the latest advancements in aviation technology but also serves as a platform for collaboration and exchange, fostering stronger partnerships to enhance airport infrastructure across Southeast Asia." Thales’ expertise in airport operations and security Thales participated to expand business chances with regional aviation players and introduce keys First-time exhibitor Thales participated to expand business opportunities with regional aviation players and introduce solutions such as its latest Fly-to-Gate biometrics solution that enables a touchless, fast, and easy passenger journey from check-in to boarding.  Thales commented, “Air traffic has fully recovered since the pandemic years. The increase of major projects and the prioritization of data (data management, data sharing, data security) from airport decision-makers have grown vastly within the industry. At Thales, we recognize that data will improve efficiency in airport operations – namely terminal operations, aircraft turnaround, passenger flow – beyond what hardware can achieve." "However, these advancements also come with challenges, including cybersecurity and leveraging data while keeping airport operations human-centric. Our participation at the conference and exhibition of IASEA 2025 allowed us to connect and engage in discussions with several airport and aviation representatives. We were also able to share Thales’ expertise in airport operations and security, cybersecurity resilience, and biometric solutions, all for a seamless passenger experience.” Integration of AI and security systems in the aviation industry Smiths Detection, a pioneer in threat detection and security screening technologies, introduced the SDX 10060 XDi to the Asia market – a pioneering-edge X-ray scanner that offers highly accurate material discrimination and substance identification based on an object’s molecular structure. “We are glad to be back at IASEA, a key platform for us to showcase our latest solutions and connect with both customers and prospects because the show attracts aviation pioneers from across the region,” said Desmond Lian, Senior Solutions Consultant, Smiths Detection (Asia Pacific) Pte. Ltd. “It was especially meaningful to reconnect with major airports such as Narita International Airport Corporation, as we discuss each other’s long-term plans and areas of collaboration. Such conversations make me hopeful for stronger integration of AI and security systems across the air and land side of the aviation industry. I hope to see the development of an architecture platform where different industry players can share and communicate data, and tackle cybersecurity issues as an ecosystem.” Mallaghan's sustainability goals Mallaghan, one of the fastest-growing airport GSE manufacturers, returned to IASEA 2025 Additionally, Mallaghan, one of the fastest-growing airport Ground Support Equipment (GSE) manufacturers (headquartered in Ireland and with a worldwide presence), returned to the 8th edition of IASEA 2025. Niall Mallaghan, Director at Mallaghan, shared, “IASEA has always been one of our go-to exhibitions for the Asia Pacific region because of the opportunities to meet pioneering suppliers and our customers such as dnata and SATS. While the industry traditionally relied on diesel-powered GSE, Mallaghan, together other industry pioneers, have recognized the impact of electrifying ground handling equipment as an effective route towards greener aviation. At Mallaghan, we strive to enable airports to reach their sustainability goals by working closely with the ground handlers.” Conversations that focused on resilient, data-driven airports In line with this year’s theme, “Airport Operations for Tomorrow”, the conference and exhibition floor saw timely conversations on the use of technology – more specifically, data and Artificial Intelligence (AI) – to drive resilient airports of tomorrow.  “With the ever-increasing complexities of running an airport, the chances of something going awry also rise significantly.  Thus, keeping airport operations resilient is paramount,” said David Jea, GM, Safety, Security & Business Continuity, Airport Authority Hong Kong. “As a conference speaker of this year’s IASEA, I’m thankful for the opportunity to engage with peers on aviation security, and the exposure to the full range of innovations for airport operations, with my greatest harvest being the appreciation of technology for optimized operations. The airports of tomorrow necessitate industry players to use AI and other technologies effectively, ensuring the solutions adopted are advanced and secure, workers are trained with more proficient skill sets, and the industry continues to attract professionals.” Data analytics in airport operations Asia Pacific holds over 40% of the global aircraft orders, signifying a strong focus on fleet investment As of 2024, Asia Pacific holds over 40% of the global aircraft orders, signifying a strong focus on fleet investment and renewal for the region. Ensuring airports keep up with this projected regional growth, the panel titled ‘Using Data Analytics to Optimize Airport Operations’ dived into the challenges and opportunities of harnessing data analytics to drive innovation and ensure sustainable growth in airport operations. Industry pioneers acknowledged that airports typically generate a wealth of live data that can help to enhance the passenger experience. However, a core challenge is in utilizing this data – the industry is looking to integrate all data on a single system for real-time processing, while ensuring security measures are in place in the face of cyber threats.  How ground handling teams can build robust operations Separately, on the ground handling side, the conference panel ‘Boosting Operational Resilience: Preparing for the Unexpected’ gave a comprehensive overview of how ground handling teams can build robust operations that withstand unforeseen challenges of equipment failures, staffing shortages, and extreme weather. Panellists emphasized the role of ground handlers in adapting to unique equipment and processes deployed across individual airports. Disruptions can come in many forms. Hence, it is imperative for the ground handlers to work closely with the airports (with diverse teams across different airports) to analyze big data, address the disruption, and re-instil confidence in passengers.

As the world emerges from the pandemic's shadow five years after it spread globally, everything seems to be back on track. Air travel volumes have matched and even surpassed the pre-COVID level. But are they truly “back”? The pandemic did more than just bring masks and border closures. It fundamentally reshaped the world, accelerating digitalization beyond recognition and irrevocably redefining security paradigms and human behavior. Heightened security concerns Standard solutions are no longer enough to meet the evolving needs of operators and passengers alike As passenger volumes surge across the Asia-Pacific (APAC) region, airports and airlines are facing an inevitable reality: progress breeds complexity. Rising demand for air travel has skyrocketed, exacerbating existing challenges, from heightened security concerns to longer wait times. In this environment, standard solutions are no longer enough to meet the evolving needs of operators and passengers alike. The need for faster, safer, and more seamless travel experiences requires a more sophisticated approach. Biometrics, with its ability to streamline processes while enhancing security, is the key to unlocking the full potential of the airport industry in APAC. The challenges of scaling The aviation industry in the APAC region is experiencing unprecedented growth. In January 2025, APAC carriers accounted for over half (56.6%) of the total increase in global passenger traffic — an even higher share than before. While this rapid expansion presents significant opportunities, it also introduces new challenges in passenger processing, security, and operational efficiency.  Security concerns Cybersecurity challenges have emerged against the backdrop of rapid digitalization of society Airports must ensure stringent security measures while managing an increasing passenger volume. Traditional identity verification methods rely on manual checks, which are prone to human error and inefficiency. Security threats, including unauthorized access and identity fraud, further complicate the situation, necessitating a more advanced approach. Additionally, cybersecurity challenges have emerged against the backdrop of the rapid digitalization of society. As airports adopt digital identity solutions, they become prime targets for cyberattacks. Thus, airports are to invest in robust cybersecurity measures, including encryption, multi-factor authentication, and real-time monitoring, to safeguard passenger data. Passenger flow management: The bottleneck challenge Managing smooth passenger movement within an airport is a significant challenge, yet many APAC airports struggle with processing surging passenger volumes. The busiest hubs, such as Hong Kong International, Changi, and Sydney Airport, are operating at or near capacity, increasing the risk of flight delays, missed connections, and overcrowding in terminals. Key factors affecting passenger flow management include: Customs and immigration long wait times: Ho Chi Minh City's Tan Son Nhat Airport experienced a surge in tourism, with nearly nine million visitors in the first five months of 2024. This influx resulted in customs and immigration wait times extending up to 120 minutes during peak periods. Capacity constraints: Many APAC airports, particularly Bangkok’s Suvarnabhumi and Manila’s Ninoy Aquino, were designed for lower passenger capacities than they now handle. With terminal expansion projects often taking 5–10 years to complete, smart automation offers a more immediate solution to optimize throughput. Staff shortages: Lack of personnel in APAC airports slow down passenger processing, affecting security checks, baggage handling, and customer service. ACI Europe reports that rising traffic and workforce shortages are creating major bottlenecks, requiring smart solutions. Degraded passenger experience: A threat to loyalty The overall airport experience is a critical factor influencing traveler loyalty. Passengers expect smooth and hassle-free processing, yet inefficiencies in baggage handling, long security queues, and outdated infrastructure contribute to a frustrating experience. Airports that fail to address these issues risk losing passenger trust and airline partnerships. Implementing self-service kiosks, biometric-based boarding, and digital check-ins can significantly enhance the passenger experience, including attracting Gen-Z travelers. Rising operational costs: A post-pandemic reality  Implementation of automatic identity proof systems can help optimize workforce allocation The pandemic has impacted not only public health but also the global economy, triggering a worldwide recession. Airports must balance operational efficiency with cost control. Staffing large-scale security and immigration checkpoints requires substantial resources, making manual processes increasingly unsustainable in the long run. The implementation of automated identity verification systems can help optimize workforce allocation, reduce operational costs, and contribute to organic growth. Human error: A persistent weak spot Traditional identity verification methods are vulnerable to human factors. Manual errors in ticketing, immigration control, and security checks can lead to security breaches, misidentification of passengers, and misplaced baggage. Facial biometrics, in turn, mitigates these risks, while ensuring accurate and consistent identity verification at every touchpoint. Bottlenecks in tourist attractions Efficient and modern airport skills attract visitors and contribute to a country’s economic growth Airports play a crucial role in a country’s tourism industry. Efficient and modern airport facilities attract international travelers and contribute to a country’s economic growth as every flight creates more jobs and trade. A seamless airport experience enabled by biometric solutions enhances a country's appeal as a travel destination.  Sustainability and the Net Zero challenge  Sustainability is a growing priority for the aviation sector. Airports are investing in green initiatives to minimize their carbon footprint in alignment with Net Zero 2050 commitment. However, traditional airport processes, including paper-based check-ins and excessive energy consumption, conflict with sustainability goals. By integrating biometric solutions, airports can transition toward paperless travel, reducing waste and promoting eco-friendly operations. Additionally, efficient passenger processing leads to reduced energy usage in terminals, contributing to overall sustainability objectives. Why facial biometrics? Automated biometric boarding can cut processing times by up to 50%, leading to a smoother Facial biometric technology is revolutionizing airport operations by offering a secure, fast, and contactless method of identity verification. APAC is pioneering this transformation, with numerous airports integrating biometric solutions to streamline passenger processing. For example, 28 major Indian airports, including Bengaluru, Varanasi, Delhi, and Mumbai, have adopted facial recognition systems. Now facial recognition covers nearly 90% of the country’s domestic air travel. Automated biometric boarding can cut processing times by up to 50%, leading to a smoother, more efficient travel experience. Additionally, Singapore’s Changi Airport has integrated biometric technology to streamline its immigration process, allowing passengers to clear immigration in as little as 10 seconds. Facial recognition technology Facial biometrics is not just about speed and convenience. It also plays a crucial role in enhancing airport security. The technology eliminates risks associated with identity fraud, and unauthorized access. Traditional passport and boarding pass verification can be forged or misplaced, whereas biometric identification offers a tamper-proof alternative, ensuring that passengers are accurately identified at every checkpoint. Moreover, facial recognition technology significantly reduces reliance on manual processes. Automated verification streamlines passenger movement, freeing up airport staff to focus on more critical tasks, such as security monitoring and customer assistance. This efficiency translates into reduced operational costs and better resource allocation, allowing airports to operate more smoothly. APAC airports are leveraging facial biometrics to: Reduce security checkpoint wait times Enhance border control efficiency Minimize human error in identity verification Improve passenger experience with seamless, contactless processing Enable self-service options for check-in and baggage drop-off Optimize workforce deployment by reducing reliance on manual verification Strengthen security by mitigating risks associated with fraudulent identification Support sustainability efforts by reducing paper waste, energy consumption, and overall resource usage Biometric technology Airports in the APAC region remain at the forefront of its implementation As biometric technology continues to evolve, airports in the APAC region remain at the forefront of its implementation. According to recent data from SITA, 70% of global airlines are expected to adopt biometric identification by 2026, with an increasing number of airports integrating these solutions into their operational frameworks. This proactive adoption underscores APAC’s commitment to innovation, security, and passenger-centric airport experiences. Balancing privacy and security Despite its benefits, facial biometrics raises concerns about data privacy and security. Passengers are increasingly aware of how their personal data is collected, stored, and used. The potential risks of data breaches and misuse require airports and governing bodies to establish stringent data protection measures and clear communication strategies. To address these concerns, airports and regulatory bodies must ensure: Compliance with global and regional data protection regulations, such as GDPR, India’s Digital Personal Data Protection Act, etc. Secure encryption of biometric data to prevent breaches and unauthorized access Transparent communication about data collection, storage, and retention policies Implementation of consent-based biometric enrollment, allowing passengers to opt in or out of facial recognition programs Several airports in APAC have successfully implemented privacy-by-design principles, ensuring that biometric data is stored temporarily and automatically deleted post-use. These measures help reinforce passenger trust and compliance with data protection laws. To sum up: The time to invest in biometrics is now As the APAC aviation industry continues its rapid expansion, airports are to adopt innovative solutions to manage increased passenger volumes efficiently and stay ahead. Facial biometrics is not just a technology — it’s a strategic enabler of security, passenger experience, and overall operational efficiency. While privacy concerns must be responsibly addressed, the advantages of biometric-enabled travel far outweigh the risks. The future of air travel in APAC will be defined by digital transformation, where facial recognition, AI-driven security, and automation play a pivotal role in creating safe, efficient, and passenger-friendly airport experiences. For industry pioneers responsible for overseeing airport operations, ensuring aviation security, and integrating digital solutions, the message is clear: the time to invest in biometric technology is now. The APAC region is setting a global benchmark for the future of seamless, technology-driven air travel — airports that act now will emerge as industry pioneers.

VIVOTEK, the pioneering security solution provider, has been committed to safeguarding communities and building a sustainable future since its founding in 2000. With "Care" as its core value, the company integrates cutting-edge security technologies to foster a safer and more sustainable world. Marking its 25th anniversary, VIVOTEK has unveiled its anniversary slogan, “MAKE TOMORROW EASIER, TODAY!” along with a refreshed brand identity, emphasizing its focus on AI and cloud-driven solutions. Latest AI-powered security innovations VIVOTEK aims to simplify security by leveraging advanced technology, empowering customers VIVOTEK aims to simplify security by leveraging advanced technology, empowering customers to embrace a safer and more seamless future. As a key highlight of its 25th anniversary, VIVOTEK will showcase its latest AI-powered security innovations—integrated with the Vision Language Model—at ISC West 2025, the largest international security trade show in the U.S., this April, ushering in a new era of intelligent security solutions. Security industry's evolution "From a humble startup with fewer than 10 employees to a global enterprise with around 1,300 team members and a presence in over 100 countries, VIVOTEK has been at the forefront of the security industry's evolution—from analog to digital, IoT, cloud and AI." "With ‘Care’ as our driving force, we are dedicated to fulfilling the fundamental human need for security. Moving forward, we will continue to strengthen our AI and cloud capabilities, working hand in hand with our customers and partners to build a sustainable future," said VIVOTEK President Alex Liao. VIVOTEK’s experience vision VIVOTEK understands its customers' need for enhanced security efficiency To commemorate its 25th anniversary, VIVOTEK is launching a global campaign under the theme “MAKE TOMORROW EASIER, TODAY!” The company is also reviving its partner event —its first post-pandemic distributor gathering—bringing together hundreds of partners in Taiwan to experience VIVOTEK’s vision, explore key security technologies and discuss global market strategies. VIVOTEK understands its customers' need for enhanced security efficiency. It has integrated its full range of AI-powered cameras, AI-driven video analytics and AI-Powered cloud surveillance platform VORTEX into a hybrid cloud solution. VIVOTEK AI-driven solutions The number of connected VORTEX cameras has surpassed 10,000, enabling businesses to achieve greater efficiency, flexibility and security while maximizing cost-effectiveness and security performance. Regarding vertical market strategy, VIVOTEK prioritizes Smart Cities, Smart Transportation, and Smart Manufacturing while also expanding into retail, education, and sustainability sectors, bringing its AI-driven solutions to a global audience. VIVOTEK technological innovation and market expansion VIVOTEK remains committed to corporate social responsibility and sustainable development Beyond technological innovation and market expansion, VIVOTEK remains committed to corporate social responsibility and sustainable development.  The company actively promotes green transformation and carbon reduction initiatives, develops energy-efficient products and strongly emphasizes community engagement. VIVOTEK's smart security brand VIVOTEK has organized the “Safety Map Sustainability Event” for four consecutive years, enhancing local neighborhoods, mental retardation training services institution, elementary school and historic village to improve community safety and environmental sustainability. With these efforts, VIVOTEK is paving its path toward becoming the world’s most trusted smart security brand.

The satcom market has evolved rapidly in recent years, with new satellite constellations and new market entrants broadening the options for shipowners. The pace of technological evolution in orbit requires investment in new technology for maritime terminals, and Intellian has been on the pioneering edge of that drive. The firm recently opened a new R&D centre in London to accelerate product development, adding to the research office it opened in South Korea last year. To learn more, The Maritime Executive spoke with Intellian's VP of Global Partnerships, Ben Swallow, who is representing the firm at the Nor-Shipping conference in Oslo.  TME: How is Nor-Shipping 2022 going so far? It's been really good, I think everyone is keen to get back to normal after the pandemic. I think satellite communications and maritime are extremely sociable industries, we’ve really missed the face-to-face interaction. TME: From your perspective, has the pandemic changed the demand for satcom services? Since the pandemic ended, we’ve seen significant growth from all markets, and there is a great amount of investment in technology. There is a strong focus on technology refresh and there are a lot of new builds and projects to address within all maritime segments. There are multiple drivers for this investment, both in terms of operational efficiency and customers taking a closer look at providing more connectivity for crew welfare, as they see its importance for mental health, training and retention. TME: Most technology companies have been affected by pandemic-related supply chain disruption - how has Intellian adapted? We took some bold steps early into the pandemic and saw that there could be challenges ahead. We've built really strong relationships with our suppliers and we committed heavily, and so we've managed to emerge from this challenge relatively untouched, with stock distributed globally and shorter product lead-times for our customers. There are other logistics challenges at the moment, like the availability of containers and the ability to ship product to overseas markets, which are issues for all manufacturers today. That is the main challenge that we've seen, rather than the ability to produce or accessing raw materials and components. TME: How did your support network adapt to pandemic-related travel restrictions? During the pandemic we encountered not only restrictions for accessing ports, but also travel and quarantine requirements from different countries. It was also a challenge because the restrictions were ever-changing, so it was difficult to keep track of the different rules from country to country. That was a challenge, but we're very lucky that we have built a strong partner network and have over 500 service partners globally, so we didn't have a huge need for our own engineers to travel. We relied on the expertise and presence of our partners, and we managed to keep some good momentum considering the challenges. TME: Intellian has just announced the opening of a new L-band research center in London. Can you tell us a bit about it? Yes, it just opened in March, and it'll be open to customers in the next four weeks. We have opened a new R&D center in Korea last year, where we have a huge amount of engineering resources and develop some really innovative product lines. But we're working to expand our reach in terms of talent and bring in more expertise from different markets. London was selected as a great hub in terms of engineering talent, and it also brings us into proximity with network operators. It allows us to collaborate more closely and bring partners and customers into our facility, which helps us collect their feedback and bring products to market more quickly. TME: Can you tell us a bit more about the decision to focus on the development of L-band products? L-band is very resilient and it's used in critical communications. It's the most robust frequency, and L-band services are available with global coverage. It's typically slightly lower speed than Ku-band and Ka-band, but it's extremely reliable and terminals are smaller. At the new center, we're going to be designing and developing both enterprise and maritime products, expanding on the three L-band terminals we have in our portfolio. The idea is to build on the success of those products and launch new ones to solve different industry challenges and support partner requirements. TME: What are Intellian's broader plans for the next few years? Well, we'll continue to invest heavily in our technology and new product lines. I don't think there's ever been a better time for the end customer in terms of the technological advances and the choices available in the market. There is constant disruption and innovation in satcom now, and that is going to bring the customer greater value. I think we'll continue to push on the supply chain side of things, because the speed in which we can ship product is extremely important to our partners. Maritime is a very agile industry with a lot of moving parts, and our commitment to our partners and customers is that we'll get product to them as quickly as possible. That's why we've invested in our global fulfilment, expanding our warehouses and holding more stock than ever so that we can cope with increased demand. TME: What are your customers saying they need most in terms of service? We see a continuation of the trends of the last few years. Customers are looking for increased data speeds, increased coverage and increased network uptime. For the service-level agreements, partners and customers are looking for always-on connectivity. I think reliability and performance are more important than ever. Many customers are now benchmarking their maritime satcom service against their land-based connectivity, and they are looking to deploy the same software and applications that they're using in their offices. Data performance is extremely important for those requirements.

iDenfy, a global pioneer in RegTech services, has filed its first patent for an innovative address verification technology. The patent, published in 158 countries by the World Intellectual Property Organization (WIPO), introduces a novel method for verifying a user’s address data. It aims to set a new standard for reliability and security, help businesses combat fraud, and more effectively prevent document forgery. Traditional address verification methods Traditional address verification methods, such as requiring utility bills or other Proof of Address (PoA) documents have long been exploited by fraudsters using forged or altered information. These outdated methods create vulnerabilities, especially for high-risk businesses across industries like banking, increasing the risk of fraud and non-compliance with strict regulatory rules, which require users to undergo more stringent Know Your Customer (KYC) checks, including verifying address data.   Address Verification solution iDenfy’s new approach significantly increases the accuracy and reliability of how companies verify their customers’ data The iDenfy’s Address Verification solution sends a physical letter containing secure credentials to the user-provided residential address. Once the letter is received, the user uses secured credentials to initiate the identity verification process and confirm identity and physical access to the address. By combining physical and digital layers of the standard verification process, iDenfy’s new approach significantly increases the accuracy and reliability of how companies verify their customers’ data, mostly key onboarding information, such as their full name, date of birth, and residential address information. Proof of Address Verification According to Domantas Ciulde, the CEO of iDenfy, the company’s innovative method of Proof of Address verification will help companies eliminate dangers by providing a secure verification alternative, reducing the risk of approving forged address information. “Our new approach ensures that applicants cannot tamper with their address verification." Fraud prevention "By sending a physical letter with secure credentials to the customer's address, we validate access through an identity verification process initiated upon receipt of the letter. This approach sets a new standard for address verification reliability.” This method is highly valuable for businesses. It enhances fraud prevention by improving reliability and accuracy, streamlines the onboarding process, increases user success rates, and ensures compliance with regulations. Most importantly, it achieves all this without limiting the company’s ability to scale globally, said D. Ciulde. PoA process Median losses from the fraud cases analyzed in 2024’s report increased by 24% compared to the previous years With applications across financial services, e-commerce, gig economy platforms, and more, iDenfy’s Address Verification provides a globally applicable solution. This is worth mentioning, as the need for robust PoA processes has never been more critical. According to the Association of Certified Fraud Examiners, median losses from the fraud cases analyzed in 2024’s report increased by 24% compared to the previous years, with fraud still being an issue since the pandemic. Identity verification “Our mission has always been to provide unique tools for identity verification." "This new patent is proof of our commitment to addressing various challenges and building robust fraud prevention strategies tailored to different markets and specific use cases,” added Domantas Ciulde.

In the early stages of childhood education, kindergarten imparts foundational principles that shape future behavior. Today, you can think about cloud computing in a similar manner: it has become a fundamental element in the architecture of modern technology. The cloud now plays a critical role in digital interaction, security, and infrastructure development. Far from being just another tool, the cloud is a cornerstone, providing essential support for the intricate network that supports today's digital ecosystem. Vomplex digital systems Much as kindergarten lessons lay the groundwork for cognitive development, the cloud offers base capabilities that are vital for constructing and operating complex digital systems. Recent advancements in cloud-based security — particularly in access control and video surveillance — emphasize the importance of cloud computing. It has been instrumental in unifying fragmented security systems, similar to how basic social principles taught in kindergarten help diverse children come together as a unit. The role of cloud computing in our technological world is multifaceted and continuously growing The role of cloud computing in our technological world is multifaceted and continuously growing. It has evolved into a space where innovation is cultivated and security commitments are maintained with vigilance. The fusion of artificial intelligence and analytics into cloud services signifies a concerted effort toward a future that is more cohesive, intelligent, and secure. Significant technological progress As we delve deeper into this topic, it will become evident that cloud computing, like the pivotal lessons of kindergarten, is indispensable. It quietly enables significant technological progress, mirroring the foundational principles taught in our formative years in both its essential nature and its growing influence. Play Fair: Technological Developments in Cloud-Based Security The past year has been a period of significant innovation in cloud-based access control and video surveillance. Cloud computing has evolved into a robust platform that fosters the creation of integrated security systems. These systems consolidate access control and video surveillance into a unified experience, demonstrating the cloud's potential to seamlessly combine disparate systems. Substantial industry progression The advent of edge computing has boosted bandwidth efficiency and accelerated data processing The incorporation of artificial intelligence and analytics into cloud services marks a substantial industry progression. This development provides businesses with advanced tools for in-depth analysis and intelligent decision-making, enabling them to not only gather comprehensive insights but also strengthen their security measures. The cloud has eased the transition to new technologies and emphasized a commitment to cybersecurity, with encryption protecting data integrity in transit and at rest. Simultaneously, the advent of edge computing has boosted bandwidth efficiency and accelerated data processing, highlighting a consistent drive to refine and adapt. The trend of integrating cloud security systems with other business platforms help create unified ecosystems, reflecting a broader narrative of security professionals’ pursuit of progress and enhancement. Potential future disruptions Wash Your Hands: Pandemic-Induced Transformation in Cloud Services As we all know, the COVID-19 pandemic necessitated a swift transition to remote operations, with cloud computing forming the backbone. i The urgent need for cloud solutions was apparent as businesses adopted remote collaboration tools, work-from-home policies, and virtual workspaces. This transition increased the demand for cloud services and prompted more adaptable and cost-effective pricing models. Recognizing the critical role of cloud services, organizations enhanced their investment to safeguard  operations against potential future disruptions. The pandemic fundamentally altered the perception and valuation of cloud computing, emphasizing its critical role in sustaining business operations. Scaleable digital infrastructures The growing demand for SaaS has led integrators to create scaleable digital infrastructures Share Everything: Systems Integrators and the Adoption of Cloud Systems integrators have done much to realize the cloud’s potential. The growing demand for Software as a Service (SaaS) has led integrators to create scaleable digital infrastructures tailored to specific business needs.. The use of the cloud for data backup has improved efficiency and increased organizations’ ability to cope with disruptions. Although there has been a gradual shift among integrators toward cloud solutions, effectively marketing and supporting SaaS business models remains a challenge. But the possibility of continuous revenue streams through managed services is promoting broader adoption of cloud technologies. Cloud-based security solutions Live, Learn, Think: Enterprise-Level Cloud Adoption There is an increasing trend among large enterprises to adopt cloud-based security solutions. The shift toward VSaaS indicates a move towards subscription models that offer financial and scalability advantages. This transition is more than a mere operational change. Rather, it represents a commitment to the expansive potential for growth and innovation that the cloud offers. But let’s face it: the ‘cloud’ journey is accompanied by challenges, particularly concerning data security. Providers must deliver robust data protection measures to ensure the success of cloud-based security services, which depends not just on technological progress but also on fostering trust with clients. Addressing cybersecurity concerns The hybrid model offers a balanced solution for businesses looking to merge these two environments Baby Steps: Hybrid Cloud and On-Premises Infrastructure The hybrid model, which combines cloud with on-premises infrastructure, continues to be a strategic choice for many organizations. While the cloud provides flexibility and ease of access, on-premises solutions offer control over data security and comply with regulatory demands. The hybrid model offers a balanced solution for businesses looking to merge these two environments. Be Trustworthy: Cybersecurity Measures and Communication Transparent communication is key in addressing cybersecurity concerns with customers and partners. Companies that are transparent about their security protocols, including encryption and regular updates, build trust. Certifications such as SOC 2 Type II affirm a dedication to security, and proactive educational resources ensure that users are well-informed about best practices. Decision-making processes Cloud computing has become the cornerstone of modern security strategies Look: The Future Outlook for Cloud-Based Security Solutions Looking forward 5-10 years, cloud-based security solutions are expected to become even more central to organizational decision-making processes. The cloud is poised to become the hub for predictive decision-making, using AI algorithms and extensive data to proactively manage security risks. This vision of an intelligent, integrated approach to security, with the cloud enabling swift, collaborative responses to threats, is almost at hand. Cloud computing has become the cornerstone of modern security strategies, moving beyond its initial role as a digital transformation tool. As we look to the future, the cloud is set to redefine security paradigms and anchor a new era of intelligent, predictive security operations.

When a bomb detonated in the Port of Beirut, I had hundreds of employees under my care inside the blast zone. Within just two hours, I was able to determine who was impacted, understand their safety conditions, and share resources for on-the-ground support—all thanks to mobile technology. For Chief Security Officers, receiving calls like these launches a variety of protocols and necessary decision-making with the safety and security of people and assets as a top priority. And these calls are only becoming more common. Dependence on threat intelligence Mobile phones have dominated the post-COVID environment where people work from anywhere Threats ranging from natural disasters to geopolitical conflicts are becoming more frequent and complicate the responsibility organizations have in keeping their people safe. To meet these needs CSO’s are staying ahead of negative outcomes through creating a greater dependence on threat intelligence. In these times, effective, real-time risk management depends on hyper-local data from technology that is accessible, portable, and dynamic – such as cell phones. Mobile phones have revolutionized the way people live and work. They allow us all to walk around with a computer in our pocket, bringing the world to our fingertips and eliminating digital borders for over 90% of the world's population. Mobile phones have dominated the post-COVID environment where people work from anywhere and have geographically distributed teams but are also more vulnerable to threatening events. Mobile-friendly risk management platforms Mobile technology assigns workers with easy entry to data that can help keep them and their teams safe As we approach 2024, many organizations are adopting comprehensive risk management tools that empower personnel across the organization with the intelligence and knowledge they need to stay safe wherever they are. Mobile-friendly risk management platforms, such as Crisis24 Horizon, provide always-on awareness, on-hand threat intelligence, and immediate communications and distress signaling through location monitoring. Users receive location risk assessments and push notifications directly to their devices about nearby issues and threats no matter if they are on or off the job. While only select risk managers have complete control of the platform and all sensitive employee data is protected through encryption, the app distributes critical intel to foster a culture of shared awareness and responsibility. Thus, mobile technology empowers employees with easy access to information that can help keep them and their teams safe. Creating a culture of mobile technology adoption In the last few years, the world has proven the importance of being well-informed of risks and mitigation plans to minimize harm. However, psychological barriers tend to trump physical barriers when it comes to accessing the vast array of tools our mobile devices offer. World has proven the matter of being well-informed of risks and relief plans to minimize harm Adopting this technology and establishing a culture that enforces risk management across an organization is a daunting challenge that demands substantial commitment from leadership to be successful. Some companies have tackled this challenge by positioning security technology as part of the organization’s employee benefits package, such as commuter benefits and health insurance, to encourage people to take advantage of these resources and learn how to use them.   Cohesive risk management culture Technology is only as effective as the people whose actions it informs, which is why adoption and integration are so important. When a cohesive risk management culture meets a powerful technology platform, individuals are enabled to receive threat alerts and counter their impacts, letting others know when and how to take the necessary precautions to protect themselves and their team.  For more information on mobile technology and other security trends, check out the Global Risk Forecast, an annual report by Crisis24 that provides a comprehensive analysis of key events around the world most likely to affect operations in the coming year.

If you were to ask people outside our industry what door and access security entails, chances are their answers would reflect their common encounters with locks, security guards, cameras, and maybe metal detectors, badges, or automatic doors. But if they were curious enough, they’d probably be astounded to learn how extensive, intricate, and interesting the business can be and, of course, how vital it is to life safety, physical security, and cybersecurity.   Integrated, interoperable solutions They’d also discover that it’s not just about levers, deadbolts, and other products. Instead, it’s a system of many systems, integrated, interoperable security solutions that cover everything from access control, video surveillance, fire alarms, and communications to server rooms, IT networks, energy efficiency, and more.    Partnerships to keep up with changing needs A manufacturer’s support of their customers is how prepared they are to respond with high-quality advice Integral to the future success of the openings solutions industry is how well manufacturers and security experts keep up with the changing threat landscape and their customers’ evolving needs. Part of a manufacturer’s support of their customers is how prepared they are to respond with high-quality advice, service, and innovations that address the questions and concerns that arise.   That’s why more developers, designers, and end-users alike are leaning on partnerships with visionary manufacturing companies and systems integrators who proactively keep their ear to the ground and an eye on the future.  Caution: curves ahead  As we look toward that future here in North America, there will always be forces of change to contend with and the accompanying impact on people’s safety, security, health, and livelihoods that our industry will need to address. The forces range from the incessantly unfolding threat scenarios in our country and the world’s geo-political dynamics to climate change and a host of other shifting factors, including the ways we want to work post-pandemic.  Bypassing tailored approach Commoditization poses risks to customized systems integration, good design, the environment Like many industries, ours has seen a change in the level of commoditization in recent years. While this may give some customers access to cheaper door products in the short term, it usually means bypassing a tailored and more effective approach to security solutions that better meet risk assessment needs for the long haul. It can also get in the way of fulfilling a customer’s forward-thinking requirements for sustainable and aesthetic building materials.   In other words, commoditization, with its tendency toward “sameness” and dependency on less sustainable, corner-cutting materials and processes, poses risks to customized systems integration, good design, the environment, and potentially security itself.   Change for the better  Fortunately, change has its upside, especially as it applies to innovation, the counterforce to commoditization. It’s the primary reason why progressive architects, integrators, and security professionals in North America keep gravitating to manufacturers with the instincts and resources to make bold investments in people, new ideas, and processes that produce advanced, planet-friendly solutions.   From our view of the door security industry, sustainability will be a central component of innovation from here on out, where the development of new solutions and products is guided by practices and values that reduce their environmental footprint and increase their positive impact.   Sustainably-made solutions Transparency in the form of documentation and third-party certifications to back up sustainability claims Along with being a top-down priority for certain manufacturers, sustainably made solutions and products are in higher demand than ever from the design, building, security, and end-user communities. They want to know about the carbon footprint and health impact of product ingredients, their recyclability, and how responsibly things are being made, packaged, and delivered. And they expect transparency in the form of documentation and third-party certifications to back up sustainability claims.   Resilience Along with sustainability, a greater focus on resilience has emerged. Climate change is being looked at as a key contributor to the increase in wildfires and the intensity of windstorms and flooding. There will continue to be an expanding need moving forward for FEMA-rated storm shelters, fire- and water-resistive doors, and even blast-resistant openings for certain locations.  On the near horizon  Facial recognition has long been in use in government and other high-security applications The door security industry is also seeing a fusion of technologies, including newer touchless/contactless opening solutions that incorporate improved biometric access credentials like facial recognition.   Facial recognition has long been in use in government and other high-security applications, and we’re starting to see more adoption and willingness to use advanced biometrics devices for door access. Video sensing data and analytics Fortunately, there are new strides regarding the transparency of the algorithms relating to facial recognition. Reassurances about the prevention of bias will help further that adoption.   Voice and video will also soon become more prevalent for building and security management by using video sensing data and analytics to inform door security solutions. These developments often stem from the convergence of application engineering and systems integration.  Application engineering  It also advances the de-commoditisation of security and access control solutions Openings solutions innovators and manufacturers receive vital feedback and insight from both channel partners and customers about the characteristics of a vertical market and/or region. Not only does this partnership require trust and close working relationships, but it yields near and longer-term advantages to all participants. It also advances the de-commoditization of security and access control solutions.  Serving underserved communities  Smaller businesses need to manage the security and safety of their personnel and assets just as larger operations do. The challenge has been how to offer the right fit of robust door security solutions that also fit these organizations’ budgets.   Historically, they’ve been caught between having to choose an enterprise system that would provide the security they need but comes with a high price tag or settling for mechanical locking doors and a fire alarm system that will at least satisfy a certificate of occupancy requirement.  Smart lock system Many small business owners want technology that’s simple to install, even DIY in some cases Many small business owners would like to add a smart lock system to enhance their company’s security which also gives them the flexibility to issue mobile credentials and manage employee and visitor access remotely. Ultimately, they’re looking for a higher level of functionality than what’s available at the low end but something with far less infrastructure and at a lower cost than what’s inherent with higher-end solutions. They also want technology that’s simple to install, even DIY in some cases.   Scalable electronic access control Supporting these underserved customers requires developing scaled solutions to match the fewer doors, employees, and amount of space that smaller businesses need. This unique approach to electronic access control is new, but it’s already proving to be successful in helping organizations better manage their time, resources, and security.  Training  The need for expanded solutions awareness, product knowledge, and installation training is also growing The need for expanded solutions awareness, product knowledge, and installation training is also growing. Retirements and other changes within the locksmithing, systems integration, and facilities management sectors continue to affect how our industry needs to recruit, develop, and retain talent. So do technological advancements in electronic access control and door security hardware overall.  Change, innovation, and learning A manufacturer or organization that can offer comprehensive training led by seasoned professionals will go a long way toward expediting the onboarding of new hires and providing continuing education for experienced professionals at all levels and from all disciplines connected to safety and security.  Ultimately, door security experts and companies who embrace change, innovation, and learning will gain the extra edge customers are always looking for to add value to their investments in security.  

The practice of executive protection changed forever on Dec. 4, 2024, when UnitedHealthcare CEO Brian Thompson was shot outside a Manhattan, New York, hotel. The shocking event raised awareness in board rooms around the world about the need for, and challenges of, executive protection. Questions followed immediately, including why was the high-level executive not protected? Combination of risk and reward  UnitedHealthcare’s stock price has gone down more than 20% since the shooting The event also highlighted what is at stake for companies, extending beyond the safety of executives and impacting many factors, even including a company’s stock price. UnitedHealthcare’s stock price has gone down more than 20% since the shooting, equating to tens of billions of dollars. “Companies are considering the combination of risk and reward like never before when it comes to executive protection,” says Glen Kucera, President of Allied Universal Enhanced Protection Services. “What are the chances this could happen? Before Dec. 4 many thought it was zero. And what are the financial implications for a company if it happens? Executive protection is a small investment to protect against a worst-case scenario.” Evaluation of an executive protection  Before the UnitedHealthcare shooting raised awareness, fewer than 50% of executives had protection. But concerns that previously fell on deaf ears now have the full attention of companies, says Kucera. “Boards of directors are having to figure this out,” he adds. “They may not have executive protection, but now they have to do it.” A threat assessment, conducted by a company such as Allied Universal, provides an independent evaluation of a company’s executive protection needs. The assessment evaluates factors such as an executive’s travel habits, the safety of their home, etc. Does the executive need protection 24/7, or just when they travel into more dangerous areas? Risks increase related to corporate earnings Sometimes, cases increase the need for executive protection, such as an internal threat In assessing threats, security professionals also look beyond the individual to consider the safety of a corporate facility, for example. “Is there a visual deterrent, controlling who comes and goes?” asks Kucera. “If there is good security, it all ties together. We do home assessment, facility assessment, route assessment, and travel assessment as needed.” Sometimes, circumstances increase the need for executive protection, such as an internal threat. Timing is a factor, and risks increase related to corporate earnings releases, new product announcements, and corporate layoffs or consolidation. Monitoring social media tracks shifting threats that impact the need for executive protection. UnitedHealthcare shooting  “He didn’t have it and probably didn’t think he needed it,” comments Kucera about the UnitedHealthcare executive who was gunned down in the streets of New York City. “He was staying at the hotel across the street and was used to walking down the street every day.” “Sometimes executives want to preserve their privacy and be able to walk down the street,” says Kucera. “Getting protection can be seen as a sign of weakness. Some CEOs in the past have said they just didn’t want it.” However, the UnitedHealthcare shooting raised the stakes of the need for more vigilance. “The bottom line is you have to yet beyond objections and make the investment to protect against a worst-case scenario,” says Kucera. Anti-capitalist sentiment in the general population An internal police bulletin warned of an online hit list naming eight executives and their salaries Threats to executives sometimes arise from anti-capitalist sentiment in the general population about perceived inequalities in wealth and power. Executives provide symbolic targets for anyone who fights the system, and social media has amplified the voices of those who oppose capitalism.  For example, a "Most Wanted CEO” card deck seeks to shine a spotlight on "titans of greed." Also, in the aftermath of the UnitedHealthcare shooting, CEO "wanted" posters appeared across New York City, threatening various executives of large companies. An internal police bulletin warned of an online hit list naming eight executives and their salaries. Careful monitoring of social media posts Careful monitoring of social media posts and other sources enables executive protection professionals to analyze data and separate the dangerous threats from the merely negative ones. Sadly, positive support of the UnitedHealthcare shooting was expressed by the 300,000 or so followers of the shooter, who became a celebrity of sorts. A huge outcry of negative sentiment toward the insurance industry led to fear that copycat incidents might occur. “There has been an unprecedented amount of positive support for committing murder,” commented Kucera. Executive protection requests HR executives can be at risk, especially at a time of layoffs or consolidation “Let’s face it, there has been a lot of controversy, from COVID to the Middle East crisis, to the political campaign, and there is negativity on both sides,” says Kucera. “People have opportunities to pick sides, and there is a lot of sentiment going both ways, and there is a small percentage of people who will act aggressively.” Executive protection requests now extend beyond the CEO to include others in the management ranks of companies. Basically, any public-facing executive is at risk, including anyone who makes statements to the press. Human resource (HR) executives can be at risk, especially at a time of layoffs or consolidation.   Private information on the Internet Typically, an executive is assigned a single armed operative for protection. The firearm serves primarily as a visual deterrent that hopefully makes a potential perpetrator think twice. “When they plan an event like this, their expectation is that it will be a soft target,” says Kucera. “If there is an officer, it gives them pause.” Controversial or high-profile CEOs are typically protected 24/7, including when they travel with their family. Adding risks is the fact that private information is now posted on the Internet, including where an executive lives and where their children go to school. Internet monitoring  Internet monitoring also includes the “dark web,” which includes sometimes dangerous information “We offer social media monitoring, and we advise them to be more careful with what they post,” says Kucera. “We monitor reactions to posts including any that might be threatening. We watch social media carefully if a company announces earnings or a change in their service or product offering.” Internet monitoring also includes the “dark web,” which includes sometimes dangerous information that is intentionally hidden and requires specific software, configurations, or authorization to access.   Own layer of protection Public and government officials can also come under fire in a variety of scenarios. FEMA officials faced threats after the recent floods in the Southeast, for example, among other situations where perceived unfair treatment promotes thoughts of retribution.  Although government agencies have their own layer of protection, there are instances when they call on companies such as Allied Universal for additional help.  Ad hoc protection for various executives In the aftermath of the UnitedHealthcare shooting, calls to Allied Universal’s Command Center increased by 600%, reflecting requests for ad hoc protection for various executives.  These requests are in addition to the company’s business providing “embedded” operatives that travel with executives all or some of the time. On that side of the business, requests for services are up probably 300%, says Kucera.

An attention-grabbing exhibit at GSX 2024 in Orlando involved a robot dog that could open a door.  Boston Dynamics robot dog ASSA ABLOY impressed attendees with the robotics demonstration, featuring the Boston Dynamics robot dog that could open a door using either an HID credential or a mechanical grip. This innovation represents a shift toward more autonomous security solutions and is suitable for environments where human access may be limited. ASSA ABLOY impressed attendees with the Boston Dynamics robot dog Operational efficiency Eye-catching exhibits at the GSX in Orlando, showcasing the future of security technology It was one of many eye-catching exhibits at the GSX in Orlando, showcasing the future of security technology, and offering practical solutions to the industry's challenges.  For security professionals, the advancements presented opportunities to enhance operational efficiency and to maintain a proactive stance in a rapidly evolving market.  Control ID face identification Alongside their robot demonstration, ASSA ABLOY also highlighted the Control ID Face Identification.  Access Controller, providing advanced facial recognition access control. From identity management to AI-driven surveillance systems, GSX 2024 offered a glimpse into the tools that can streamline processes, increase security, and reduce costs. Here are some other highlights. ASSA ABLOY also highlighted the Control ID Face Identification More integration with critical infrastructure  A major theme at GSX 2024 was the increasing integration of security solutions with critical infrastructure. ALCEA (formerly ASSA ABLOY Critical Infrastructure) is an example. Their globalized software solution ALWIN is designed for managing access control, visitor management, and other security factors across multiple locations. ALCEA's approach involves not only internal collaborations within ASSA ABLOY but also partnerships with external organizations. An example of innovation is the Neenah Foundry lockable manhole cover, blending safety and security. Solving identity management challenges  The solution simplifies onboarding and access request changes while ensuring compliance with policies Identity management continues to be a key focus in the security sector, and AMAG Technology addresses this need with its Symmetry Connect product. The solution simplifies onboarding and access request changes while ensuring compliance with policies. For professionals overseeing identity access management, Symmetry Connect provides a streamlined, automated approach, reducing human error and increasing operational efficiency. AMAG also sees a growing demand for efficient visitor management systems, especially in the post-COVID landscape. AMAG’s products cater to the need for enhanced security without overburdening staff.  AI and cloud-based surveillance solutions  Axis Communications highlighted its advancements in AI and cloud-based video management systems with its AXIS Camera Station Edge and Pro products. These solutions can connect seamlessly to cloud systems, providing security professionals with easy access to surveillance data anywhere. With the increasing need for centralized management, Axis’s offerings ensure that security teams can efficiently manage surveillance with minimal infrastructure. Axis also showcased its commitment to AI-driven analytics based on superior video quality. There were also networked audio solutions for public announcements and background music, among other uses. Body-worn cameras for corporate and Healthcare uses  Traditionally focused on law enforcement, Axon is now expanding its body-worn cameras and TASER technology into corporate, retail and healthcare environments. Their Axon Body Workforce camera is a practical solution for protecting frontline workers in high-risk environments.  Axon also introduced drone-based solutions for real-time aerial awareness Axon also introduced drone-based solutions for real-time aerial awareness, a significant benefit for large campuses or remote locations. As more industries adopt corporate surveillance systems, Axon’s offerings provide flexible, scalable solutions that address the need for real-time, actionable intelligence.  Cloud-based access for smart buildings  Brivo’s native cloud systems and flexible credentials offer practical, future-proof security options Brivo showcased how cloud technology is revolutionizing access control by offering systems that integrate seamlessly with other smart building platforms. Their open API approach enables collaboration with IT teams, bridging the gap between physical security and IT management. Brivo’s new partnership with Comcast Smart Solutions illustrates how large enterprises can implement advanced solutions, including access control while maintaining flexibility. For professionals managing complex building environments, Brivo’s native cloud systems and flexible credentials offer practical, future-proof security options.  AI-powered multi-sensor camera  Hanwha focused on an AI-powered multi-sensor camera, equipped with an NVIDIA processor capable of running complex analytics. In addition, Hanwha’s new AI camera technology can process multiple video streams simultaneously, either stream from its sensors or outside cameras, enabling better tracking of objects in complex environments. Their eight-channel AI Box, which converts legacy cameras into AI-enabled devices, is an attractive solution for professionals seeking to upgrade existing systems without the need for complete overhauls. For security teams looking to enhance situational awareness, Hanwha’s AI-based offerings provide advanced, scalable solutions.  Workflow management and hybrid cloud security  Genetec continued the theme of integrated solutions with their Operations Centre module for Security Centre, which consolidates work management into a single platform. Built on lean management principles, this system simplifies workflow for security professionals, promoting real-time collaboration across mobile and web platforms. As the industry shifts from on-premises systems to hybrid cloud solutions, Genetec’s products provide seamless transitions for organizations. Their new SaaS Security Centre also allows for natural language video searches in multiple languages, making it easier for global teams to manage operations across locations.  Simplifying remote surveillance  The company’s focus on scalability and efficiency is demonstrated by the “Eagle Eye Complete” subscription service Eagle Eye Networks showcased their continued international expansion, highlighting a new data center opening in Saudi Arabia and new hiring initiatives in Australia and Europe. Their “Eagle Eye Anywhere” solar-powered camera system exemplifies the move towards flexible, easy-to-install solutions that can be deployed in remote locations. Integrators benefit from simplified maintenance through remote management, reducing the need for on-site support and ensuring operational continuity. The company’s focus on scalability and efficiency, as demonstrated by the “Eagle Eye Complete” subscription service, reflects the broader industry’s shift toward managed security services.  Tailored solutions for commercial clients  Everon continues its transition away from its former identity as ADT Commercial. Claiming the status of a competitive commercial integrator, Everon is reinventing itself by offering customized billing and monitoring solutions for a range of industries. Their cloud-based business intelligence platform, which combines video surveillance with data analysis, is aimed at enhancing operational awareness by detecting anomalies such as OSHA violations or retail point-of-sale exceptions. With AI-driven dashboards, clients can customize their security solutions to meet specific needs, reflecting a growing demand for tailored, data-driven security applications.  Innovation through cloud and mobile LenelS2 is part of Honeywell, and they emphasized their investment in cloud and mobile solutions at GSX 2024. Their "Enterprise OnGuard Cloud" platform, launched in June 2024, is a testament to the growing demand for cloud-enabled access control systems. With the addition of NFC-enabled Blue Diamond credentials, LenelS2 is pushing towards smarter, more secure mobile access options. The strategic combination of Lenel’s solutions with Honeywell’s infrastructure offers users enhanced engineering capabilities and global reach. This reflects a broader market trend of integrating mobile devices into physical security protocols.  Bringing AI to everyday security LPR system, combined with their Searchlight Cloud Analytics, offers a powerful tool for identifying security risks March Networks highlighted their new AI-driven smart search feature, designed to help security teams quickly detect operational anomalies in retail and financial environments. From identifying misplaced cash in quick-service restaurants (QSRs) to detecting "jackpotting" attacks on ATMs, their solution highlights the increasing importance of AI in enhancing both security and operational efficiency. Their Licence Plate Recognition (LPR) system, combined with their Searchlight Cloud Analytics, offers a powerful tool for identifying and responding to security risks in real-time, emphasising the practicality of AI in daily security operations.  Driving sustainability in security  Securitas showcased its commitment to sustainability, a growing concern for businesses across all industries. By providing CO2 data for clients and promoting digital tools like mobile credentials, Securitas is leading the charge in creating greener, more sustainable security solutions. Their focus on remote services and occupancy insights offers companies a way to reduce their environmental impact while enhancing security operations. The company’s alignment with science-based targets and circular economy practices signifies the increasing role sustainability will play in the security sector.  Future lies in integration  The GSX 2024 trade show revealed that the future of security lies in intelligent integration, AI-driven analytics, and cloud-based management systems. The innovations presented will help security professionals streamline their operations, enhance situational awareness, and future-proof their systems. As these technologies continue to evolve, professionals must stay informed about the latest advancements to maintain a competitive edge in the security marketplace. GSX was a great place to start. At the end of the day at GSX, it wasn’t just the robot dog that was opening doors …. to the future of security systems. {##Poll1727925373 - Of the important factors highlighted at GSX 2024, which do you consider most when adopting new security solutions?##}

Companies at GSX 2023 emphasized new ways that technologies such as artificial intelligence (AI) and the cloud can address long-standing issues in the security market. Among the exhibitors at the event in Dallas were companies seeking creative ways to apply technology, lower costs, and make the world a safer place. Reflecting on the exhibition, here are some additional takeaways. Expanding AI at the edge  i-PRO is a company reflecting the continued expansion of edge AI capability in the security market. Today, more than half of the company’s lineup supports AI at the edge so the customer has a wide choice of form factors when seeking to leverage the feature set.  AI processing relay, extended warranty i-PRO is increasing their warranty period from 5 to 7 years, which could be a lifetime warranty in some cases I-PRO also has an “AI processing relay” device that accepts non-AI video streams and applies edge analytics. AI has progressed from a high-end technology to a feature available in a variety of cameras at different price points. i-PRO is also increasing its warranty period from 5 to 7 years, which could be a lifetime warranty in some cases depending on a customer’s refresh schedule and lifecycle management. Active Guard, MonitorCast The company’s video management system (Video Insight) is continuing to build new features including “Active Guard,” an integrated metadata sorter. Their access control platform, MonitorCast, is a Mercury-based solution that is tightly integrated with Video Insight. Their embedded recorders now have PoE built in.  “We can move at a faster pace to fill out our product line since leaving Panasonic,” says Adam Lowenstein, Director of Product Management. “We can focus our business on adapting to the market.” Emphasis on retail and other verticals  Shoplifting is a timely issue, and retail is a vertical market that got a lot of attention at GSX 2023. “We see a lot of retailers who are primarily interested in protecting employee safety, but also assets,” says Brandon Davito, Verkada’s SVP of Product and Operations. “Shrinkage is a CEO-level priority.”  “Retailers are getting more engaged with security posture, instead of letting perpetrators walk,” Davito adds. Intrusion detection Verkada has an intrusion product that will notify a central station if there is an alarm On the alarm side, Verkada has an intrusion product that will notify a central station if there is an alarm, and operators can review videos to confirm the alarm. Other capabilities seeking to discourage trespassers include sirens, strobes, and “talkdown” capabilities.  International expansion Verkada continues to expand internationally with 16 offices in all, including Sydney, Tokyo, and London. The core value proposition is to enable customers to manage their onsite infrastructure more simply, including new elements such as PTZ cameras, intercoms, and visitor management. Verkada emphasizes ease of use, including a mobile application to allow access to be managed across the user base. Forging partnerships “We are committed to the channel and industry, and we continue to build relationships and expand our reach,” says Davito. Among the industry relationships is a new partnership with Convergint, which was hinted at during the show and announced later the same day. They are also expanding their partnerships with Schlage, Allegion, and ASSA ABLOY.  Working with other verticals They offer new features for K -12 schools, and a new alarm platform is easier to deploy and manage Verkada has also found success across multiple other verticals, notably healthcare, where they integrate with an electronic medical records system. They offer new features for K-12 schools, and a new alarm platform is easier to deploy and manage. They are integrating wireless locks to secure interior doors in schools, looking to secure the perimeter, and installing guest management systems. Transitioning the Mid-Market to the Cloud  Salient is squarely focused on the “mid-market,” a large swath of systems somewhere between small businesses and enterprise-level systems. Pure cloud systems are not as attractive to this market, which has a built-out infrastructure of on-premise systems. Adding a camera to an existing system is easier and less expensive than tying it to the cloud. Benefits of cloud It’s a market that may not be ready for pure cloud, but there are benefits to be realized from adding a cloud element to existing systems. “We are continuing to augment our premise-based solutions with added cloud capabilities and flexibility,” says Sanjay Challa, Salient’s Chief Product Officer.  The feedback Salient hears from their customers is “I want to own my data.” The hybrid cloud approach offers the right mix of control, flexibility, and unit economics. Cloud add-on capabilities We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive" Cloud add-on capabilities include bringing more intelligence about system operation to the user via the cloud. Over time, Salient expects to sell more cloud-centric offerings based on feedback from integrators and customers. “We want to provide the flexibility for customers to go full-cloud as it becomes more economically attractive over time,” says Challa.  Vaidio AI technology Salient seeks to be a transition pioneer to help customers realize the path to the cloud. Their approach is “crawl, walk, run,” and helping customers make the transition at each stage. Salient has added AI to its product offering, incorporating Vaidio AI technology from IronYun into a powerful suite and broad array of on-premise analytics, which are gaining traction. The seamless approach makes it easy for customers to embrace AI analytics, although Salient remains broadly committed to open systems. Addressing ‘Soft’ Features for Integrators AMAG is in the process of enhancing its product line with the next generation of access control panels. However, “product” is just part of the new developments at AMAG. In addition to “hard” features (such as products), the company is looking to improve its “soft” features, too; that is, how they work with the integrator channel. Integrator channel Rebuilding a process to make your organization more efficient, is relatively easy; it just takes a lot of persistence" “We have the depth of our legacy customer base we can learn from, we just need to close the feedback loop quicker,” says Kyle Gordon, AMAG’s Executive Vice President of Global Sales, Marketing, and commercial Excellence, who acknowledges the value of reinstating face-to-face meetings after COVID. “We are laser-focused on nurturing our integrator channel,” he says.  “Developing new features takes time, but rebuilding a process to make your organization more efficient, that’s relatively easy; it just takes a lot of persistence,” says Gordon. More cohesive internal communication is another useful tool, he says.  Disrupting the cloud based on price  Wasabi is working to make cloud applications less expensive by offering a “disruptive” price on cloud storage, $6.99 per terabyte per month (80% less than hyperscalers). Contending “hyperscalers” like AWS are charging too much for cloud storage, Wasabi is using its own intellectual property and server equipment co-located in data centers around the world. Wasabi sells “hot cloud storage,” which refers to the fact that they only have one tier of storage and data is always accessible. In contrast, a company such as AWS might charge an “egress fee” for access to data stored in a “colder” tier.  Cloud storage “We saw that several video surveillance companies had not yet adopted cloud storage, and we saw an opportunity to make it easy to use,” said Drew Schlussel, Wasabi’s Senior Director of Product Marketing. “We just install a little bit of software that allows them to store data in the cloud and bring it back from the cloud.” Performance, protection (cybersecurity), and price Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies Wasabi works with integrators, resellers, and distributors and also integrates with VMS companies such as Genetec and Milestone. Emphasizing performance, protection (cybersecurity), and price, their data centers are certified to SOC 2 and ISO 27001 standards.  Faster throughput for weapons detection Xtract One is a young company focusing on weapons detection in a time of accelerated concern about gun issues post-COVID. Founded in Canada and based on technology developed at McMaster University, Xtract One has found a niche in providing weapons detection at stadiums and arenas. These customers already have budgets, and it is easy to shift the money to a newer, faster technology. Madison Square Garden in New York City is among its customers.  Cost savings solution Xtract One can increase throughput to 30 to 50 people per entrance per minute (compared to 5 to 6 people per minute when using metal detectors). The solution doesn’t require anyone to empty their pockets and the system alarms on items beyond guns and knives. Using Xtract One allows customers to reduce the number of screening lanes and security staff, providing additional cost savings, all while getting fans through the screening process in half the time. Purpose-built sensors The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties In addition to stadiums and arenas, Xtract One, formerly Patriot One, is also getting “inbound” interest from schools, hospitals, manufacturers, and other verticals that makeup 50% of their business. “We’re on a rocket ride, mainly because the weapons issues are not going away,” says Peter Evans, CEO and Director at Xtract One. The system uses purpose-built sensors looking for specific characteristics, such as reflective and density properties, all correlated by an AI engine.  Providing early warning of violence ZeroEyes is another company focused on weapons detection. Their AI gun detection system works with video images to identify if someone is “brandishing” (carrying) a weapon. In other words, the system does not detect concealed weapons. Identifying someone carrying a weapon provides early warning of a possible violent act. Increased response with AI-enables images Images are identified by AI and sent to a monitoring center where a human confirms the image before contacting first responders. Knowing the location of a shooter enables staff to lock entry points, move people to safety, and direct first responders. The company was founded to leverage existing camera views to stop mass shootings and gun violence by reducing response times. 

Israel offers one of the most advanced medical systems in the world where cutting-edge treatments and patient care are provided by some of the best medical professionals using high-tech equipment in modern facilities. As such, medical tourism is growing exponentially in Israel. The country’s Ministry of Health shows that more than 50,000 medical tourists travel to Israel for treatments every year and consistently ranks in the Top Ten in the globe for health tourist destinations. Raphael Hospital is Israel’s newest and most advanced hospital. It is a state-of-the-art private hospital recently opened in Tel Aviv. Advanced medical systems A team of experts, drawing from best practices around the globe, designed Raphael Hospital to be technologically advanced and to provide a premium standard of care and services. It is staffed by senior doctors who are some of the most experienced in their respective specialties. Everything about its construction, for example, was thoughtfully planned for — even the types of tiles used on the hospital flooring: they come with “an integrated antibacterial shield that is 99.9% effective against bacteria, 24 hours a day, in all light conditions.” Special emphasis is placed on a patient’s overall wellbeing, mentally and physically, and thus the physical space is designed to appeal to patients from both an aesthetic sense (to promote an inviting, welcoming feel much like a luxury hotel), and a high-tech approach, in order to maintain maximum patient safety, efficiency, and the finest level of medical care. Physical security risks Hospitals are among the most essential and vulnerable spaces worldwide. In terms of security, hospitals are often considered “soft targets” — along with shopping malls, schools, and sports arenas — because they are high-density locations with large, vulnerable crowds. Soft targets have many access points, increasing certain physical security risks. Security professionals are thus tasked with “hardening” hospitals as part of a holistic security protocol. Raphael Hospital’s operating rooms are some of the most technologically advanced in the world; they are specially equipped with advanced medical technologies for surgeries including the Mako robotic arm-assisted technology for joint surgery and the Da Vinci robotic surgical system. Touch-free environments Such advanced technologies, and the people operating them, require an extra level of security in order to protect the most sensitive areas of the hospital where delicate surgeries are performed. Moreover, even before the pandemic, maintaining sterilisation in operating rooms was challenging. COVID-19 only heightened the need for touch-free environments to help limit the spread of germs. The hospital’s advanced access control and video monitoring technologies were incorporated from the very start of its operations, using the hospital’s existing CCTV cameras. According to Raphael Cohen, Operating Room Manager for Raphael Hospital, “We had a lot of challenges. We wanted to build the most updated hospital.” Facial recognition based technology Raphael Hospital wanted to incorporate facial recognition based technology for a few reasons, including protecting people, patients, and physical assets. Face-based access control plays an essential role in infection control protocols while keeping highly sensitive areas of the hospital, such as operating rooms, restricted to authorized personnel at all times. Hands-free and automated access allows hospital staff to not be required to touch any buttons to open doors while reducing contamination as much as possible and defining exactly which staff could travel within specific areas of the hospital. "Oosto’s OnAccess solution gives the staff, doctors, and nurses a sense of belonging in the hospital…they’re an essential part of the hospital, and when the hospital recognises them, and the doors open - it’s effortless for them to get about," said Raphael Cohen, Operating Room Manager, Raphael Hospital. Facial recognition technology Now, with Oosto’s facial recognition technology, surgeons and support staff can benefit from gaining frictionless access to the most sensitive areas of the hospital without having to touch any surfaces. Contamination is avoided, patients and staff are kept safe from unauthorized access to restricted areas of the hospital, and the frictionless, face-based access control in the hospital contributes to the overall perception of Raphael Hospital as a world-pioneer and cutting-edge healthcare provider.

Pathway Church, founded in 1959 and located in Wichita, Kansas, operates three main campuses – Goddard, Westlink, and Valley Center – along with 16 additional leased or hosted worship sites. The facilities range widely in size, from 25,000 square feet at Goddard to 195,000 square feet at Westlink, serving thousands of congregants each week. In addition to worship services, Pathway manages a large preschool and children’s ministry.  The challenge Like many organizations, Pathway faced new security challenges in the wake of the COVID-19 pandemic. Budget constraints and staffing limitations made it difficult to reliably monitor across its large campus environments and numerous entry points. The church also wanted to address insurance requirements, safeguard children’s areas, and streamline facility management without adding significant recurring costs. “We didn’t have the manpower to cover every corner of our buildings,” said Dan Doerflinger, Facilities Director at Pathway Church. “We needed a camera system that could help us extend our reach, so one person can monitor spaces that would otherwise take multiple staff to oversee.” The solution To offset budget limitations, Pathway independently applied for the Nonprofit Security Grant Program (NSGP), which provides up to $200,000 per location to support high-risk nonprofits, such as faith-based organizations, in strengthening physical security and reducing vulnerability to potential threats. Utilizing funding awarded by NSGP, Pathway selected i-PRO for its advanced camera technology, cost-effectiveness, and seven-year warranty. The church deployed a mix of S and X-series cameras at its Goddard and Westlink campuses, including multi-sensor units for exterior coverage, fisheye and dome cameras for interior spaces, and bullet cameras for parking lots. The cameras are managed through i-PRO’s VideoInsight™ Video Management System, chosen for its scalability and no-license-fee model, which aligned with the church’s long-term budgeting and growth. “The lack of recurring licenses made a huge difference for us as a nonprofit,” said Doerflinger. “It meant we could budget gradually and know the system would be scalable long-term.” With the ability to manage hundreds of cameras across multiple campuses, VideoInsight provides a unified view of operations and simplifies security oversight for Pathway. AI-driven features i-PRO’s AI-driven features were another key factor. Object detection reduces false alarms caused by environmental movement, such as trees blowing in the wind. Analytics like people counting give Pathway a clearer view of service attendance without compromising privacy, while clothing color search – such as looking for someone in a blue shirt or jeans – make it easy to find specific individuals in a large, busy building. These tools have also significantly reduced the time required to review footage. Privacy protection features, including facial masking for students, are equally important for Pathway’s school, helping ensure compliance with privacy laws when video must be downloaded for incident reviews. The system was implemented with support from ADS of Wichita, Pathway’s systems integrator, which also provided training to help church staff operate the system independently. Results The impact of the new system has been immediate. Monitoring stations now provide live oversight throughout the week and during weekend services, while remote access allows Pathway to quickly verify alerts, eliminating unnecessary late-night trips to campus. Insurance claims are easier to resolve as well. In one case, i-PRO footage confirmed that a damaged vehicle window resulted from an accident rather than vandalism. The church is continuing to expand coverage, with plans to install cameras in all 46 classrooms at its main campus by next year. Long-term, Pathway is exploring advanced applications like vehicle counting and integration with i-PRO’s end-to-end safety system, ClassSecure™, to further strengthen security and operations. “Our congregation values knowing we’re proactive about safety,” said Doerflinger. “The cameras help us protect our members, support our staff, and steward our resources wisely.”  i-PRO Grants Support Program While Pathway applied for the NSGP on its own, the i-PRO Grants Support Program provides free, no-obligation assistance to nonprofit customers. This includes customized funder research and consultation to help develop project ideas, guide efforts to secure funding for technology-driven initiatives, and support the expansion of projects already underway.

With a reputation as one of the most advanced pediatric healthcare providers in the United States, Dayton Children’s Hospital has always prioritised the safety and well-being of its patients, families, and staff. To support that mission, the hospital’s Public Safety Department continuously evolves its technology infrastructure. Those efforts include the use of modern surveillance solutions to enhance visibility, efficiency, and response across its facilities. “Everyone who walks through our doors, parks in our lots, or steps onto our property should feel safe and secure,” said Mark Moore, Chief Security Officer at Dayton Children’s Hospital. “We’re not perfect, but we strive to get better every day.” Mental health services Moore and his team saw their mission challenged by the broader trend of rising workplace violence in healthcare settings nationwide. This problem has accelerated in facilities like Dayton Children’s Hospital that offer behavioral and mental health services, and it’s been exacerbated by societal stresses in the wake of the COVID-19 pandemic. "We've had many more workplace violence incidents since the pandemic,” Moore said. “That has become a huge focus, not only for us at Dayton Children's Hospital, but for healthcare security departments around the world.” Discontinued legacy models It was clear that the hospital's escalating security needs required a more advanced and efficient surveillance solution. The public safety team conducted a thorough evaluation, searching for newer cameras with updated features to replace discontinued legacy models. Dayton Children’s Hospital ultimately landed on Hanwha Vision’s PNM-9000QB modular 2MP four-channel remote head camera. Currently, about 100 cameras are installed throughout the facility. The new camera upgrade delivers higher image quality and broader coverage, but the benefits have also extended far beyond technical performance. Multiple patient rooms The modular, decentralized multi-sensor four-lens design of the new cameras delivers up to four views from a single IP address and license. Dayton staff can use a single camera unit to achieve the same coverage of four separate cameras. The team can monitor more angles over a wider area from a single cable, easily viewing multiple patient rooms or entire hallway intersections that otherwise would have required several cameras. For example, one single Hanwha multi-lens camera is effectively covering three separate patient rooms plus a hallway in the hospital’s NICU. Getting the job done with fewer cameras means less infrastructure, directly lowering switch and cabling costs by saving on network ports, cabling, and VMS software licenses. This “doing more with less” installation approach has resulted in substantial cost savings, which Dayton Children’s Hospital estimates to total more than $269,000 between 2019 and 2025. Expensive cable installations "We’ve been able to save about a quarter of a million dollars over the last six years," said Moore. “That’s significant for any hospital, but for a small regional children's hospital, that's massive. Plus, it means we have that money to spend on other resources that help keep our patients, families, and staff safer.” Steve Knight, the hospital's Technical Sergeant, detailed the benefits in terms of the hospital’s Pyxis project. Replacing one existing camera with a multi-lens unit provided the necessary coverage for a medication dispensing machine without the need for new, expensive cable installations, saving an estimated $1,500 in cabling for that location. Critical hospital operations The camera’s wide dynamic range capability helps the team solve visibility problems their previous system could not address. They can deploy the Hanwha cameras in challenging conditions, for example, handling bright light from windows, and still benefit from enhanced clarity and image quality. The new camera system has improved critical hospital operations, such as drug diversion prevention and investigation, by providing clear video evidence for rapid investigations and ensuring regulatory compliance. Cost-effective exercise “Now we can investigate so much more quickly,” Knight said. “Often, we have a resolution before the hospital has a chance to report an incident. That's a major advantage for the hospital that also protects us from civil liability and regulatory issues. We can easily go back and see forensically what happened, but there are also times when it's helped us prevent incidents from happening." The infrastructure savings gained by Dayton Children’s Hospital with its new Hanwha Vision camera system will help “future proof” the facility, making system expansion a more cost-effective exercise and laying the foundation for long-term growth. The hospital plans to move beyond reactive video review, eventually upgrading to Hanwha Vision’s PNM-C2000QB next-generation four-sensor model to take advantage of the cameras’ advanced AI analytics. “Our goal was better image quality, wider coverage, and reduced costs,” said Moore. “Hanwha Vision cameras delivered all three: quality went up, and total costs went down.”

The Chiba Taxi Association manages over 5,000 taxi vehicles across its eight branches in Chiba Prefecture. Among them, the Keiyo Branch and the Keiyo District Taxi Operations Council have led efforts to install network cameras at key terminal stations for the past 18 years. These systems have supported the monitoring of taxi stand congestion, crime prevention, and emergency response, including the identification of stranded commuters during disasters. Network camera systems Initially, this operation was manually handled by on-site traffic supervisors In response to taxi deregulation by the national government in 2002, large numbers of taxis began flocking to station stands, creating serious congestion. To address this, the association introduced its first “Taxi Satellite System,” which temporarily redirects waiting taxis to offsite parking areas and calls them back via radio when space becomes available at the station.  Initially, this operation was manually handled by on-site traffic supervisors, but over time, it transitioned to camera-based monitoring using network camera systems. New monitoring system At the time, deploying network cameras to support such a system was a groundbreaking move in Japan—considered both advanced and innovative. This camera-based approach helped reduce congestion and wait times while also contributing to public safety and convenience. Building on this long-standing commitment to safer and more efficient taxi operations, the association has now introduced a new monitoring system powered by VIVOTEK cameras at JR Maihama Station—a station widely known as the gateway to Tokyo Disney Resort. The goal is to visualize and manage congestion caused by overtourism in the area. Challenges Overcrowding Around a Major Tourist Hub Buses and taxis were unable to access the station due to heavy traffic caused by private vehicles JR Maihama Station serves tens of thousands of passengers daily, many of whom visit Tokyo Disney Resort, located just a five-minute walk away.  Adding to the strain, inbound tourism surged in Japan after COVID-19, making evening hours—especially after 8 PM—particularly congested. In some cases, buses and taxis were unable to access the station due to heavy traffic caused by private vehicles. Staff Shortages from an Aging Workforce In the past, supervisors were stationed at major terminals to monitor congestion, maintain order at the rotary, and prevent unauthorized taxi operations—particularly by Tokyo-based taxis operating outside their jurisdiction. However, in recent years, the association has faced increasing challenges due to an aging workforce and a declining pool of available personnel. Solutions Full-Surround Coverage with Fewer Cameras The wide field of view from a single camera helps reduce both installation and maintenance costs VIVOTEK’s fisheye cameras provide seamless 360° coverage, eliminating blind spots and enabling comprehensive monitoring of the taxi stand area with fewer units. This not only enhances situational awareness but also proves valuable during investigations and when sharing footage with law enforcement.  The wide field of view from a single camera helps reduce both installation and maintenance costs. Additionally, the camera’s built-in IR illuminator ensures clear video even low-light conditions—an essential feature for round-the-clock taxi operations. Remote Monitoring for Smarter Dispatching Live footage from the cameras is streamed directly to taxi and bus company dispatch centers, enabling remote monitoring of congestion at taxi stands without the need for on-site staff. This has streamlined the dispatching process and helped alleviate overcrowding. By gradually shifting from manual patrols to camera-based monitoring, the association has also mitigated labor shortages while achieving significant improvements in both cost saving and operational efficiency. Benefits The association continues to leverage both new and existing camera systems Camera footage is also shared with local law enforcement. Under a crime prevention agreement with the Urayasu Police Station of the Chiba Prefectural Police, the footage has been utilized for both investigation and deterrence.  The association continues to leverage both new and existing camera systems—not only to ease congestion at taxi and bus stands but also to help maintain a peaceful environment and support the creation of a safer society. Results and customer feedback In February 2025, the association began full operation of its new “Taxi Stand Digital Signage & Monitoring System” at JR Maihama Station. As a key component of the system, the association selected VIVOTEK’s FE9382-EHV-V2 fisheye cameras. “Our first encounter with VIVOTEK was at IBS Japan’s booth during the Mass-Trans Innovation Japan exhibition, where we were impressed by the camera’s performance. Since then, we have consistently relied on VIVOTEK cameras for crowd monitoring, digital signage condition monitoring, and taxi stand security,” Mr. Kumagai, Deputy Director, Keiyo Branch, Chiba Taxi Association/Keiyo District Taxi Operations Council.

Dubai Taxi Corporation (DTC) Limousine Service offers a luxury chauffeur-driven vehicle designed to cater to the needs of visitors, business professionals, and the tourism industry. Their services prominently support hotels, tour operators, airlines, corporate clients, and government agencies. Operating 24/7, they aim to offer enriched transport services across Dubai and other Emirates. Challenges With the increasing demand for hygiene and touchless services amid the pandemic, DTC required solutions that: Provided touchless access for enhanced safety Ensured quick and seamless service Allowed tracking of drivers accessing accommodations Solution To address these concerns, Matrix recommended a Face Recognition-based Access Control Solution that seamlessly integrated with IP cameras. This setup not only provided contactless access but also ensured efficient tracking of driver movements within the facility. Products Offered: COSEC VEGA CAX: Advanced Face Recognition-based Door Controller SATATYA IP Camera: High-quality surveillance for monitoring access points COSEC CENTRA Platform: Centralized access control and monitoring system COSEC CENTRA FR: Facial Recognition Users’ Database Management COSEC CENTRA ACM: Access Control Software Module for streamlined operations Key Features Implemented: Touchless Access Control: Enhanced hygiene and safety Seamless Integration with IP Cameras: For real-time monitoring Turnstile Integration: Prevents unauthorized tailgating Swift and Efficient Access Control: Ensures smooth entry and exit Results By deploying Matrix's Contactless Access Control Solutions, Dubai Taxi Corporation successfully achieved the following: Hygienic and secure access control with face recognition technology Faster and more efficient entry management Accurate tracking of driver accommodations Minimized unauthorized access risks

Managing access to and around Helsinki Airport is a complex task. Around 15,000 people work there daily pre-pandemic passenger numbers hovered around 60,000 to 70,000. Challenges faced Only authorized people should have access to many areas at an airport. The management of movement — by passengers, staff, and contractors— is critical to Finavia’s mission to deliver an efficient service. They sought new access solutions to help. Finavia staff and customer safety is paramount. In addition, every new access control device must: Facilitate the move to keyless security at the airport, which aims to enhance user convenience. Offer compatibility so Finavia can secure all types of openings, from doors and cabinets to fences and cargo. Integrate seamlessly with the existing access control system and software used at Helsinki Airport. Meet essential requirements for securing such a sensitive site: safety, functionality, durability and usability. Solution With Aperio H100 battery-powered handles, all types of airport doors are connected Partnering with ASSA ABLOY gave Finavia a vast choice of solutions to meet its complex security needs. With Aperio H100 battery-powered handles, all types of airport doors are connected to their access control system. This Aperio solution with inbuilt RFID capability was easy to install without the cabling that traditional devices require. “We see in real-time who will open the lock and when, and we can modify and grant access rights, remotely,” explains Kari Mäkinen.  Programmable, secure ID cards Authorized building users come and go with programmable, secure ID cards. It’s much more convenient than a mechanical key, “The access cards of both Finavia personnel and staff of other companies are easily programmed with necessary access rights,” he adds. “When employees change, their access is disabled. Or if the card gets lost, it can be completely removed from the system. With mechanical keys, that process is much harder.” Durability, security of supply, and usability Multiple compatible ASSA ABLOY solutions are deployed alongside wireless Aperio and CLIQ door devices. Keyless, mobile-operated padlocks secure fencing and cargo. An antimicrobial coating on door handles helps to prevent germ spread and reassures staff. The availability of all these solutions from a single manufacturer helped Finavia to create a unified, integrated system at Helsinki Airport. “Safety, functionality, durability, security of supply, and usability were the reasons we chose the ASSA ABLOY solution,” said Kari Mäkinen, Senior Access Control Specialist at Helsinki Airport.

Inflation, the rise in prices of goods and services over time, can result from a multitude of factors. It happens when there is more money chasing a limited supply of goods. It happens when the cost of producing and transporting goods increases. It can even happen because expectations of future inflation heighten current demand to avoid higher prices. During and after the COVID pandemic, supply chain disruptions, shifting consumer demand, and government stimulus all contributed to higher inflation throughout the broader economy, including the physical security marketplace. Energy price shocks, particularly oil price spikes in late 2021, also increased inflationary pressures. But what is the situation now? We asked this week's Expert Panel Roundtable: Has price inflation ended (or slowed down) in the security market? 

The economic fallout of the COVID-19 epidemic was felt in supply chain disruptions, higher prices, and shortages of certain goods. The physical security industry was not spared, although the epidemic also presented opportunities for security companies. Changing access control trends triggered by the pandemic are still reverberating throughout the industry, for example. Four years later, the impact of the pandemic is still being felt in the security market, lingering like the symptoms of "long COVID." We asked this week's Expert Panel Roundtable: Four years after the start of the COVID-19 pandemic, what is its lingering impact on the physical security industry?  

Frictionless systems provide access to a building without interfering at all with a user’s entry experience. Frictionless access means you can automatically pass through a gate without showing a credential or otherwise engaging, and with the system recognizing who you are and allowing you to pass. In true frictionless access, everything works seamlessly, with unauthorized people obviously barred. But how close are we to realizing frictionless access control? We asked this week’s Expert Panel Roundtable: Is frictionless access control a reality or an empty promise?