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As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.
The UK Government has set out an ambitious ten-point plan, known as the green industrial revolution, with an aim “to forge ahead with eradicating its contribution to climate change by 2050.” This makes our government the first major economy to embrace such a legal obligation. Green recovery Acknowledging climate change and meeting net-zero is a demanding challenge especially for those affected by the pandemic. But the UK Government, with the launch of its aspiring strategy, is investing everything in its power to promote a ‘green recovery.’ Here, Reece Paprotny, Commercial Manager and Sustainability Champion at Amthal, highlights how the fire and security industry has an opportunity to use the current recovery period to explore its own sustainable journey and embrace the significance of environment, economic and social collaboration, transparency, and accountability. Employing sustainable technologies Pressure is mounting on construction to find ways to reduce emissions and help meet net-zero targets The perception is that COVID-19 presents a once-in-a-lifetime opportunity to re-write the existing rulebook. This is riding on the significance of changing public support for more environmentally friendly living opportunities, with associated cost savings, efficiencies, and cleaner industries. Innovative sustainable technologies are the key to kickstart this route to success. Nowhere can this be seen more than in the built environment, which currently contributes to 40% of the UK's carbon footprint. Pressure is mounting on construction to find ways to reduce emissions and help meet net-zero targets. This is through the entire life cycle of a building, to reduce their impact on the environment from planning stages, through build and demolition. Building the right environment By creating the right policy environment, incentives for innovation and infrastructure, the Government can encourage companies to seize the sustainable opportunities of new technologies and value chains linked to green sectors. They can accelerate the shift of current carbon-intensive economic and industrial structures onto greener trajectories, enabling the UK to meet global climate and development goals under the Paris Agreement on climate change and the 2030 Agenda for Sustainable Development. Transparent working practices Each industry sector is expected to engage and pledge its support to achieve the significant deadlines. Every company can make a difference, even with small steps towards a sustainable future. So while elements such as safety and security represent just one component of building the right sustainable environment, it paves the way to opening up our sector to greater efficiencies, transparent working practices, and encourages collaborative use of resources. Sustainability in security The security sector has a significant opportunity to incorporate ‘going green’ into its practices In fact, the security sector has a significant opportunity to incorporate ‘going green’ into their processes, and practices. This is right from product lifecycles to more environmentally friendly work practices when it comes to maintenance and monitoring services. When integrating environmentally friendly practices, starts with the manufacturing and production of the wide variety of systems in operation for the security sector. And some certifications and guidelines can be achieved, such as the ISO 14000 which looks into eliminating hazardous materials being used which in turn will reduce carbon footprint. Upgrading supply chain process Observing the complete supply chain and working with partners to reduce unnecessary travel, shipments, and transportation of products, can all contribute and create sustainable processes. In the maintenance and monitoring of products, it is essential installers and security specialists consider their own environmental impacts. Simple changes such as switching company vehicles to electric options for site visits can make a significant difference to climate change and improving air quality. Presenting sustainable ways of disposing of products at the end of their natural lifecycle is key to change in our sector. This is especially in the security industry where many customers will need a complete overhaul of outdated solutions or need systems upgrading due to changing threat levels. Sustainable evolution Progress is being made, specifically in the fire and security industry, in its sustainable evolution. Businesses are trying to develop a reputation for “sustainability” or “good corporate citizenship.” And it has gone well beyond the theory to the practical, where companies recognize activities have an impact on the environment and are also reviewing the social and economic influences. Three pillars of sustainability In a recent interview, Inge Huijbrechts, the Global Senior Vice President for safety and security and Responsible Business at Radisson Hotel Groups sees her vision to combine safety, security, and sustainability. Inge focuses on three pillars, namely, Think People, Think Community, and Think Planet. Think People means that we “always care for the people in our hotels and our supply chain.” So, in outwards communications, safety and security were always part of the Think People focus area. Think Community is caring and contributing in a meaningful way to communities where we operate. Finally, Think Planet makes sure that “our footprint on the environment is as light as it can be in terms of energy, water, waste, and carbon, and making sure that we incorporate sustainability into our value proposition.” Moving forward Apprenticeship schemes are integral to ‘think people’ and have a role to play in the social impact on the security industry There are immediate actions that can be taken by companies in the security industry to support sustainable development, working right from within a company to supporting industry-wide initiatives. From a social perspective, at a foundation level, “Think People’ can see the Living Wage Foundation as an example of a commitment to a team. This is for businesses that choose to go further and pay a real Living wage based on the cost of living, not just the Government minimum. Apprenticeship schemes are also integral to ‘think people’ and have a pivotal role to play on the social impact on the security industry. It addresses the sector-wide issue of finding employees with the right mix of skills to collaborate and meet discerning consumer demands for increasingly smart security solutions for homes and businesses. Impact of the full lifecycle of products From an environmental view, or ‘think planet,’ we need to collectively look at all elements of our industry, with a desire to analyze the impact of ingredients used, supply chain, or manufacturing alone, and also consider the full lifecycle of our selected products from creation to end of life. As Jamie Allam, CEO Amthal summarises, “This is a long-term, sustainable investment in our people, our products, and our business based on our values.” “When put together, a social team which feels empowers and operates in environmental optimum working conditions is in a position to provide a great experience to our customers, creating an economic positive difference. It forms the basis of a sustainable sector vision for the security industry-wide to adopt.” Taking action Amthal is taking action based on the ready-made universally agreed UN 17 Sustainable Development Goals. Also known as Global Goals, these are at the heart of the 2030 Agenda for Sustainable Development, adopted by all United Nations Member states. This agenda is a plan of action for people, the planet, and prosperity. By being an early adopter, we believe we can engage with customers, partners, and suppliers on these issues and generate opportunities to innovate for mutual and industry sector benefit. Together, we can contribute to building a more sustainable security sector and future, and contribute to the UK Government’s green industrial revolution.
The 2020s will be a wireless decade in access control, says Russell Wagstaff from ASSA ABLOY Opening Solutions EMEA. He examines the trends data, and looks beyond mobile keys to brand new security roles for the smartphone. The benefits of wire-free electronic access control are well rehearsed. They are also more relevant than ever. A wireless solution gives facility managers deeper, more flexible control over who should have access, where and when, because installing, operating and integrating them is easier and less expensive than wiring more doors. Battery powered locks Many procurement teams are now aware of these cost advantages, but perhaps not their scale. Research for an ASSA ABLOY Opening Solutions (AAOS) benchmarking exercise found installation stage to be the largest contributor to cost reduction. Comparing a typical installation of battery-powered Aperio locks versus wired locks at the same scale, the research projected an 80% saving in installers’ labor costs for customers who go cable-free. Battery powered locks all consume much less energy than traditional wired locks Operating costs are also lower for wireless: Battery powered locks all consume much less energy than traditional wired locks, which normally work via magnets connected permanently to electricity. Wireless locks only ‘wake up’ when presented with a credential for which they must make an access decision. AAOS estimated a 70% saving in energy use over a comparable lock’s lifetime. Find out more about wireless access control at ASSA ABLOY's upcoming June webinar Deploying wireless locks In short, every time a business chooses a wireless lock rather than a wired door, they benefit from both installation and operating cost savings. A recent report from IFSEC Global, AAOS and Omdia reveals the extent to which the advantages of wireless are cutting through. Responses to a large survey of security professionals — end-users, installers, integrators and consultants serving large corporations and small- to medium-sized organizations in education, healthcare, industrial, commercial, infrastructure, retail, banking and other sectors — suggest almost four locations in ten (38%) have now deployed wireless locks as a part or the whole of their access solution. The corresponding data point from AAOS’s 2014 Report was 23%. Electronic access control Electronic access control is less dependent than ever on cabling Without doubt, electronic access control is less dependent than ever on cabling: Even after a year when many investments have been deferred or curtailed, the data reveals fast-growing adoption of wireless locks, technologies and systems. Is mobile access control — based on digital credentials or ‘virtual keys’ stored on a smartphone — an ideal security technology for this wire-free future? In fact, the same report finds mobile access is growing fast right now. Among those surveyed, 26% of end-users already offer mobile compatibility; 39% plan to roll out mobile access within two years. Before the mid-2020s, around two-thirds of access systems will employ the smartphone in some way. The smartphone is also convenient for gathering system insights Driving rapid adoption What is driving such rapid adoption? The convenience benefits for everyday users are obvious — witness the mobile boom in banking and payments, travel or event ticketing, transport, food delivery and countless more areas of modern life. Access control is a natural fit. If you have your phone, you are already carrying your keys: What could be easier? IBM forecasts that 1.87 billion people globally will be mobile workers by 2022 Less often discussed are the ways mobile management makes life easier for facility and security managers, too. Among those polled for the new Wireless Access Control Report, almost half (47%) agreed that ‘Mobile was more flexible than physical credentials, and 36% believe that mobile credentials make it easier to upgrade employee access rights at any time.’ IBM forecasts that 1.87 billion people globally will be mobile workers by 2022. Workers in every impacted sector require solutions which can get the job done from anywhere: Access management via smartphone offers this. Site management device The smartphone is also convenient for gathering system insights. For example, one new reporting and analytics tool for CLIQ key-based access control systems uses an app to collect, visualise and evaluate access data. Security system data could contribute to business success. The app’s clear, visual layout helps managers to instantly spot relevant trends, anomalies or patterns. It’s simple to export, to share insights across the business. Reinvented for learning — not just as a ‘key’ or site management device — the phone will help businesses make smarter, data-informed decisions. The smartphone will also play a major role in security — and everything else — for an exciting new generation of smart buildings. These buildings will derive their intelligence from interoperability. Over 90% of the report’s survey respondents highlighted the importance of integration across building functions including access control, CCTV, alarm and visitor management systems. Genuinely seamless integration They offer greater peace of mind than proprietary solutions which ‘lock you in’ for the long term Yet in practise, stumbling blocks remain on the road to deeper, genuinely seamless integration. More than a quarter of those polled felt held back by a lack of solutions developed to open standards. ‘Open standards are key for the momentum behind the shift towards system integration,’ notes the Report. As well as being more flexible, open solutions are better futureproofed. Shared standards ensure investments can be made today with confidence that hardware and firmware may be built on seamlessly in the future. They offer greater peace of mind than proprietary solutions which ‘lock you in’ for the long term. Open solutions and mobile management are critical to achieving the goals which end-users in every vertical are chasing: scalability, flexibility, sustainability, cost-efficiency and convenience.
OPTEX and RAYTEC, both OPTEX Group companies, will be exhibiting at SICUR (25-28 February, Hall 10, Stand A37) with their Spanish speaking team to showcase its new outdoor detection sensors and the latest suite of renowned LED lighting solutions, and engage with the market. OPTEX sales, marketing and technical team, will be attending one of Spain’s largest security fair to support successful growth in the Iberian region and to have the opportunity to hear the voice of the market. Part of the engagement is to showcase the new outdoor sensors, including the QXI series a family of compact, outdoor sensors that complements the existing suite of short-range outdoor PIR’s. A particular benefit of the new range is that the sensors are specifically designed to be mounted at heights of up to 2.7m, making them less obvious to intruders and out of reach from vandals. Reliable outdoor detection The sleek design makes them ideal for both residential and commercial buildings and the sensors will trigger both intruder alarms and CCTV. The event will also see the preview in Iberia of VXI-CMOD, OPTEX’s 180° day/night Wi-Fi camera module that can be easily integrated with its best-selling outdoor sensor VX Infinity (VXI) to create a visual verification solution. The VXI series provides highly reliable outdoor detection and is used for both residential and commercial applications, detecting intrusions in courtyards, gardens, driveways and secured car parks. For larger and bespoke projects, the team will demonstrate how LiDAR technology can be tailored to suit niche applications, including transportation, critical infrastructure, museums and other high value assets. Intrusion alarm systems SICUR has been a great event for us in the past and I look forward to exhibiting there again" The award-winning laser RLS-2020 series is now Grade 3 compliant meaning it can be added to indoor graded intrusion alarm systems, giving installers the opportunity to enhance site security by adding virtual walls and ceilings, as well as thrown object detection. Corinne Vaughan, Regional Sales Manager for RAYTEC, says: “SICUR has been a great event for us in the past and I look forward to exhibiting there again.” Milton Acosta, Regional Sales Manager for Iberia, adds: “SICUR provides the ideal platform for OPTEX and RAYTEC to connect with our partners, discuss projects, technical requirements and gather industry feedback, as well as showcase a selection of our new solutions that are generating greater demand across Iberia to potential future customers.” license plate recognition systems Beside its core intrusion detection portfolio, OPTEX will be showcasing its innovative ViiK vehicle sensor, which has been named as part of the SICUR Innovation Gallery 2020 by a panel of industry experts. ViiK’s technology combines both microwave and ultrasonic waves to detect vehicles for a range of operations, while having the ability to ignore human traffic. The sensor requires no civil engineering works and can be easily mounted on the ground, making it ideal for historic city centers or other locations where digging is not possible. ViiK sensors can also be part of a solution to trigger ANPR cameras and LED lights to increase the capture rate of license plate recognition systems. The values of adding LED light on enhance the performance of not only ANPR systems but also security and safety applications will be demonstrated by RAYTEC.
Wavestore, developer of highly secure and open platform Video Management Software (VMS) solutions, will be hosted by three of its technology partners at ISC West, which is taking place at the Sands Expo, Las Vegas on 10th -12th April 2019. Visitors to the Feenics, Mobotix and Raytec booths will have the opportunity to see how easy it is to benefit from a fully integrated security system with Wavestore at its heart. Wavestore VMS Solution As a truly independent company, Wavestore focuses solely on the development of its highly secure VMS platform to deliver an ever-evolving feature set and ensures compatibility with associated devices and sub-systems from its technology partners. If the requirement is just for video, or there is a need for a fully integrated solution from one to tens of thousands of cameras and devices, Wavestore is able to demonstrate how its VMS can help deliver a scalable and completely future-proof solution for your next project. Wavestore has a well-established Technology Partner program that allows users to benefit from seamless integrations across a host of best-in-breed brands" “Wavestore has a well-established Technology Partner program that allows users to benefit from seamless integrations across a host of best-in-breed brands encompassing cameras, access control, video analytics and much more”, says James Smith, Managing Director of Wavestore. “In addition, Wavestore’s open platform is fully compliant with ONVIF profile-S, bringing enhanced flexibility to camera choice, enabling users to achieve maximum return on investment from their security solutions.” VMS Upgrade Bundles As well as demonstrating the latest features of Wavestore’s VMS, the team will also be highlighting how choosing Wavestore can help reduce the total cost of ownership through provision of free technical support and flexible VMS Upgrade Bundles, which enable partners to stay up-to-date with the very latest features over time, without signing up to expensive recurring support contracts. The Wavestore team will be demonstrating the latest features of its award-winning VMS on the Feenics booth (22130), Mobotix booth (16089) and Raytec booth (22075).
Many security manufacturers are working towards ISO 14001, an internationally-recognized standard for the environmental management of businesses How green are security industry manufacturers? As innovation (much of it driven from home video and mobile phones) continues, it’s likely that our sector’s carbon footprint will decrease since compact products use up fewer raw materials. Even casual observers will note that integrators are falling over themselves to gain environmental accreditation since it’s often a prerequisite at tender stage. In the integrator community, environmentally-aware practice will soon become the default way of working and barely worth mentioning as a credential. For the major sources of potential improvement in environmental impact we should look to manufacturers. Are they trying to be environmentally-friendly in terms of material consumption, recycling and waste management? Working Towards Green Marketing Campaigns A cynic will say that the only real motivation towards being green is when good environmental practice also benefits the bottom line. Fortunately, there are many cases where green initiatives do make business sense. Researching manufacturers while preparing this article, I discovered that as an industry dealing to a large extent with crime, we are probably slow to play the ‘green card’ even when our practices are essentially sound. Our marketing must have a high level of integrity. There are horror stories of promotional ‘greenwash’ in other sectors, notably an outrageous claim by Shell that they were “using waste CO2 to grow flowers.” Friends of the Earth scrutinised this and found that just 0.325 percent of Shell’s output was used in such a manner and the (UK-based) Advertising Standards Authority insisted that the campaign be pulled. Many security manufacturers are quietly working towards ISO 14001, an internationally-recognized standard for the environmental management of businesses. However, take-up in the US (where the standard is regarded with less respect than in Europe) is lamentably slow. As it moves from a criterion for “conformance” to one of “compliance”, ISO 14001 is likely to acquire more teeth. Security products deemed to originate from manufacturers with a poor environmental record can be simply thrown out and the consultant told to look for an alternative Achieving ISO 14001 Environmental Management Certification SourceSecurity.com reports regularly on manufacturers gaining ISO 14001, most recently HID Global. Within CCTV, Pentax was one of the first manufacturers to be awarded the standard. There are many other examples. Raytec is not just preventing light pollution with its products but is minimizing pollution in the conventional sense with environmental policy that meets ISO requirements. The company has focused on electricity consumption, use of non-recyclable packaging and generation of non-recyclable waste. Its ultimate goal is being carbon neutral and many of Raytec’s suppliers are based locally, a policy that reduces truck miles. For large units and consignments, the company has introduced ‘rotate and re-use’ packaging systems with distributors. Samsung Techwin is also environmentally aware with scrupulous analysis of any hazardous materials generated by production processes and a green procurement and supplier program involving over 300 companies. Tyco’s record in terms of environmental practice is also exemplary; there are initiatives in place to collaborate with waste haulers on maximisation of recycling and reduction in materials sent to landfill. Analysis of Tyco’s working practices has broadened my own terms of reference: it’s easy to focus exclusively on fossil fuels in this type of discussion but every element of environmental impact should be considered and Tyco is able to boast that its strategy at manufacturing facilities has reduced water usage by 11%. American LEED Certification Vs. UK-Based BREEAM Standard Under pressure from environmentally-aware clients on major civils projects at tender stage, construction companies and M&E sub-contractors are scrutinising the green credentials of every single component. Security products deemed to originate from manufacturers with a poor environmental record can be simply thrown out and the consultant told to look for an alternative. (The London borough councils are particularly vigilant in this area.) Consultants are now arbitrating on the green credentials of products in their initial designs, especially when the client is working to the American LEED green building certification system which evaluates projects against common green criteria including stewardship of resources. A rival code of practice is the UK-based BREEAM standard which has been developed to provide information to the building industry on sustainable development. Both certifications analyze energy usage in cooling of electrical components which is a significant factor for security manufacturers. Chinese manufacturers are experiencing greater pressure from global sales markets to conform to environmental standards for security products Eco-Friendly Challenge For Chinese Security Product Manufacturers A development that should surprise nobody is stringent requirements from standards bodies on likely product lifecycles. The (abysmal) norm of built-in redundancy after three to five years that is tolerated in the IT sector has never been accepted by users of security products. Requirements from the International Organization for Standardization may soon codify the product lifecycle that manufacturers should strive for but without impeding R&D. Despite all the success stories, there is an elephant in the room that should not be ignored. Chinese manufacturers must realize that if their products are to be used on the world stage then green isn’t optional anymore. It should of course be said that regulatory frameworks in China are lacking (there has been some improvement since 2014) and legislation is complicated by the fact that individual provinces have a level of autonomy. Sadly, there also appears to be a lack of will. Here is just one statistic. The Environmental Protection Agency in the United States currently has 15,000 employees compared with 200 at its Chinese equivalent. All of this puts the onus on Chinese manufacturers to self-supervise in terms of environmental impact.
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