Tepe Security continues to inform its dealers and solution partners about all kinds of technological innovations related to its products and services.
Training meetings
The Tepe Security Solution Partners training meeting, which is traditionally held every year, was held in Antalya. In the meeting, which was held in pairs with the participation of approximately 100 solution partners, besides technical and vocational training related to the product, training on techniques for communicating correctly with the customer was also provided.
Tepe Security Solution Partners updated their information on fire, gas leak, flood, medical aid, and panic alarm products in the system, in addition to a burglar alarm, in the related product training.
Identifying areas of improvement
Tepe aims to inform customers in the most up-to-date and accurate way and to ensure service quality has the same standard "
Özgür Gök, General Manager of Tepe Security, said, “We constantly review our processes in customer experience management, quickly identify areas for improvement and areas that are open to improvement, and work for an excellent customer experience.”
“In this sense, we attach great importance to the Solution Partners meetings we hold every year. In these events, he meticulously constructs the educational content; we aim to inform our customers in the most up-to-date and accurate way and to ensure that our service quality has the same standard in every channel we touch our customers.”
Customer satisfaction
Stating that they are a company that has achieved success in the field of customer satisfaction with the work they do, Özgür Gök reminded that they were the brand that received the least complaints in 2017, responded to the complaints in the shortest time, and had the highest level of thanks and satisfaction.
Gök also pointed out that in the "Reputation and Brand Value Performance Measurement" research conducted by Marketing Turkey, the marketing industry magazine, they were chosen as the most reputable brand that increases the brand perception in the sector, especially with the high scores they received in the "Commercial Activities Admired" and "Confidence" brand categories.
- Network / IP
- Residential security systems
- Industrial security
- Commercial security
- Healthcare security
- Security management
- Security monitoring system
- Security training
- Industrial security systems
- Security service
- Green security
- Security communication
- Corporate Security
- Outdoor Security
- Indoor Security
- Warning Devices
