Interface Security Systems, a managed service provider delivering business security, managed network, UCaaS (Unified Communications as a Service) and business intelligence solutions to distributed enterprises, announces a new offering that enables its restaurant, retail and hospitality customers to communicate with their patrons via SMS and MMS text messages.
Using their regular published business telephone number, businesses can have real-time two-way text conversations with their guests, inform them when their orders are ready to be picked up, or when their room is ready. Patrons can place orders, ask questions, and inform restaurants when they are waiting outside the store or restaurant for their order.
Android mobile devices
Available as a component of the Interface UCaaS (Unified Communications as a Service) offerings, the new text messaging app does not require businesses to equip their employees with new mobile devices or give out private numbers in order to communicate with customers.
Multiple employees can access message threads across multiple devices
Using the ‘Persistent Message’ feature, all messages are securely maintained in the cloud and can be accessed by any iOS or Android mobile device, tablet or computer. Multiple employees can access message threads across multiple devices. This prevents loss of message history and important information with the ability to maintain access on new devices should one of the devices crash or even run out of battery.
Text messaging application
Designated employees can login to the business text messaging application using single sign-on credentials, turn alerts on or off, search messages, manage settings, and more. “We are excited to work with our partners at Star2Star to expand our UCaaS suite of services with a new Business Text Messaging app.”
“Our integrated mobile and desktop text messaging solutions will enable our customers to provide seamless service to their customers by using their existing business phone numbers. The cloud-based design provides flexibility in deploying this service and the persistent message feature offers ease of use across multiple devices,” said Tom Hesterman, SVP of Product Development at Interface Security Systems.
