In the next three years, software as a service ‘SaaS’ is likely to grow by around 23%. That’s according to reports by Cognizance. It’s growth rests on the adoption of cloud public, private and hybrid. Without the cloud applications can’t truly pervade an organization, nor can operational or customer benefits be derived. But there’s no point in adopting the cloud if it’s not secure - the proliferation of SaaS demands security, none more so in a GDPR wor...
Pulse Secure, the provider of software-defined Secure Access solutions, announces that it has published its ‘2019 State of Enterprise Secure Access’ report. The findings quantify threats, gaps and investment as organizations face increasing hybrid IT access challenges. The survey of large enterprises in the US, UK and DACH uncovers business risk and impact resulting in a pivot towards extending Zero Trust capabilities to enable productivity and stem exposures to multi-cloud resource...
Nexkey says its mission is to disrupt the access control market and ‘change the way people experience access to physical places’. The startup is embracing the latest buzzword for access control – frictionless – while also enabling electronic access control for doors currently protected by mechanical locks. The system is simple with only three components – a controller, an electronic replacement lock core, and a smart phone app. The ‘controller’, a combi...
What is a business, or an industry, but a collection of people and the results of their work? People make all the difference in the destiny of a business or industry. And the people involved in a business reflect the impact of demographic changes – and the passage of time. The security industry has been largely built by Baby Boomers, who are getting older and increasingly stepping aside to make way for younger folks. We asked this week’s Expert Panel Roundtable: Is there a “new...
Maxxess Systems, the innovator in security solutions that empower total situational awareness for security enterprises, is showcasing its unique portfolio of video, access control and communications platforms that provide users with the highest levels of system integration, management and incident response technology at Expo Seguridad 2019 (booth #2524). Solutions on display include the Latin American public debut of Maxxess InSite awareness and response coordination system, the enhanced eFusio...
The inaugural Tech Security Summit met at the Sheraton Grand Nashville last week. Combining DICE Corporation’s annual DICE User Group Conference with a series of educational sessions and panel discussions, the April 29-May 2 event provided a platform for leaders in security and alarm monitoring to meet and examine new technology and revenue growth opportunities in an evolving industry. DICE Corporation President and CEO Cliff Dice kicked off day one with an energizing keynote presentation...
TrackTik Software’s mobile and web-friendly guard tour system uses automation to take the effectiveness and efficiency of an organization’s security management operations to the next level. This first-of-its-kind system provides security managers with a custom-tailored, holistic view of their operations and security personnel on tour with the support and safety of having ‘a coach in their back pocket.’ From scheduling and interacting with security staff to incident reporting, TrackTik’s software offers a complete suite of tools, including real-time checkpoint logging, incident reporting, GPS tracking, messaging, alerts and audio-video capabilities. Real-Time Picture With a variety of checkpoint options, together with GPS tracking, TrackTik’s automated guard tour system creates a real-time picture of an organization’s guard tour operations that improves transparency and accountability. The guard tour system establishes permitted and restricted zones, and can assign special protocols for specific locations. Offering immediate communication, modifications and transmission of data, TrackTik’s automated guard tour system also provides a live picture of the security environment in which security personnel are operating. The watch mode audio and video feed and recording feature informs of dangerous situations, which also helps support the health and safety of security personnel dealing with potentially high-risk situations, resulting in maximized security impact to help deliver a safer environment.
ProdataKey (PDK), an innovator of cloud-based networked and wireless access control products and services, releases a whitepaper that explores why widespread adoption of mobile credentialing in conjunction with access control systems has lagged behind other smart phone applications, and how new technologies promise to overcome barriers related to a security/convenience trade-off previously inherent in such solutions. By virtue of their processing power, smart phones can provide superior encryption, and security, than RFID cards, fobs and smart cards. They are also more carefully guarded by employees. Cumbersome Activation Process Workers may loan a card to a colleague, but would never part with their phone and, unlike an access card, they would immediately seek to deactivate their phone if it were ever lost or stolen. Despite these and other security benefits, most mobile credentialing systems have fallen short in the area of convenience, requiring users to unlock and remove their phones from pocket or purse in order to use them as a credential. These systems require a cumbersome activation process for users and additional effort by administrators These systems also often require a cumbersome activation process for users and additional effort by administrators to manage. In order for smartphones to become the preferred method of credentialing, they need to provide a superior user experience to what they’re replacing – cards or fobs. Better User Experience Readers of this white paper will learn how, and why, this equation is changing. Topics include: How mobile credentials can improve both security and convenience. The long-term benefits of deploying and using mobile credentials. How to create a better user experience over cards, fobs, and other less convenient mobile credentials. Why the convenience versus security trade-off is ending. Josh Perry, PDK’s CTO, states, “The next generation of mobile credentialing, that leverages all the capabilities of cloud, smartphone and Bluetooth technology in exciting new ways, will deliver a consistently superior experience to security management teams, employees who use these systems, and security integrators who provide installation and support. Within a few years, I predict that the popularity of mobile credentialing will skyrocket.” ‘Moving Toward Mobile Credentials; How New Technologies Offer Smoother Sailing Ahead’ can be downloaded from PDK’s website
Connected Technologies LLC, maker of the award-winning Connect ONE cloud-hosted security management platform, has added Mobile Badge to its wide range of value-add features and capabilities included in the turnkey system interface. Designed for schools, campuses, construction sites, clubhouses or other locations with a changing, fluid population, Mobile Badge puts credentialing identification management on the user’s phone, similar to a traditional physical badge. Mobile Badge can be used to instantly verify active/inactive status via barcode and can also be used to print a temporary visitor’s badge if necessary. System Management Time The user’s Mobile Badge consists of the dealer or end-user’s company logo, name, picture, custom information fields (such as student/employee identification number) and a barcode for verification scanning, with an easily recognizable green border indicating an active credential and red border indicating inactive status. Scanning the barcode will instantly show the user's status, permissions and last activity. In the case of a visitor badge, one scan of the barcode and the user’s credentials can be quickly removed after use, saving system management time. Mobile Badge in the Connect One app is used in place of a physical badge and is conveniently accessed from the login screen (if not currently logged in), account window and ScanPass Mobile Credential screen. Headquartered in Monument, Colo., Connect ONE is a patented management solution for systems integrations that dealers resell to their customers, growing their monthly recurring revenue.
Visix, Inc. is now shipping the full release of their AxisTV Alert software application for digital signage. This stand-alone alerting platform can be used with any content management solution, including Visix’s own AxisTV Signage Suite, and easily integrates with popular third-party alerting suites like Alertus and Rave Mobile Safety. AxisTV Alert “We’re excited to launch this new app after beta testing it since December,” says Trey Hicks, chief sales officer for Visix. “Today’s school districts, colleges and even corporate campuses are very serious about on-site safety, and our software is a great addition to their crisis communications toolkit. It’s very gratifying to help organizations keep their people safe.” AxisTV Alert is built around Common Alerting Protocol (CAP) standards, and has been designed for high reliability, scalability and performance. The user interface is streamlined and dedicated to alert functionality, with time-saving workflows to ensure that critical alerts and updates can be sent across a digital signage system in seconds. Clients can use the app to send out emergency alerts, safety notices or important reminders, with multiple messages running on the system at once or a single message overriding all screens for a selected time period. Central Alert Management System The platform combines a central alert management application (AxisTV Alert) with playback software (AxisTV Siren) for an unlimited number of players and can be used with both on-premise and hosted signage systems. AxisTV Alert uses asynchronous and multi-thread processing for high performance while 1) consuming CAP messages from third-party mass notification vendors and 2) rapidly communicating with media players running Siren. AxisTV Alert also provides customization options, letting clients configure standard fields like headline, description, instructions, contact and web link. The software automatically sizes message text to fit the display area on screen, and clients can style their alert messages with choices for font, color, style, background image and more.
S.A.F.E., the Safety Alerts for Education Foundation, announced that it is donating the Safety Alerts for Education (S.A.F.E.) emergency mobile alerts platform to all schools, colleges and Universities across the US for free and in perpetuity. This is the exact same, fully featured system that has been in use by The Department of Homeland Security (DHS) and The Massachusetts Emergency Management Agency (MEMA) and other Federal, state and local agencies, and police departments across the country for the past seven years. S.A.F.E may save lives in situations where a few extra seconds of warning can be the difference between life and death. Ping4Alerts Emergency Communications Technology Ping4 invented and developed the Ping4Alerts emergency communications technology that the S.A.F.E. Foundation usesThe S.A.F.E. Foundation is a non-profit 501c3 organization founded by the principals of Ping4 Inc., of Nashua, NH. Ping4 invented and developed the Ping4Alerts emergency communications technology that the S.A.F.E. Foundation uses. This S.A.F.E. system is currently offered and being implemented in New Hampshire and Massachusetts Schools. This same system, developed by Ping4, was used during the Boston Marathon bomber manhunt and in the aftermath of Hurricane Sandy. At a New Hampshire launch press conference Governor Sununu lauded “the opportunity that schools now have to create a first class, world class, security and communications system for their students.” Ensuring Safety Of Students “The wellbeing of our students, and the safety of our schools, matter to all of us,” said Jim Bender, CEO of Ping4. “This issue of school safety goes well beyond making sure that our children make it home safely from school each day. It is also about creating a positive school environment which is more conducive to learning, and more conducive to teaching. We are excited to expand our New Hampshire S.A.F.E. initiative to Massachusetts. “The Columbine High School massacre was nearly 20 years ago and not much has changed since then. In the first five months of 2018, more people were killed in American public schools than in US military operations globally. This impactful step toward improving school safety can be implemented immediately, without getting held up in contentious debates over gun laws or mental health issues.” Precise And Real-Time Emergency Alerts S.A.F.E. provides real-time instructions to those inside school buildings to better protect themselves and get out of harm's way quickerS.A.F.E. enables schools to send geographically precise emergency alerts, anonymously, and in real-time, to nearly any smartphone in any school building or on any campus. A favorite of law enforcement agencies and first responders, S.A.F.E. provides real-time instructions to those inside school buildings to better protect themselves and get out of harm's way quicker. First responders outside can also receive valuable information in real-time from inside a building, even before they arrive on the scene, reducing response times and giving greater situational awareness of a shooter or other emergency. Smartphone Application For School Safety “We are pleased to be among one of the first educational institutions in the country to encourage usage of this important and meaningful smartphone application, in an effort to keep our schools safe,” said Frank Edelblut, commissioner of the New Hampshire Department of Education. “As more schools opt-in, everyone connected to the school community – educators, parents, and students – will be able to stay informed during an emergency.” “When we reviewed every after-action report of school shootings across the country, communication was always an issue,” said Perry Plummer, Director of the Division of Homeland Security and Emergency Management for the state of NH. “How do we let the people know what they should do to protect themselves and how do we let parents know that their child is safe and where to pick them up.” Administrative Alert Dashboard S.A.F.E. provides an administrative alert dashboard for school administrators to send secure life-saving alertsA free download for school students and staff on iOS or Android, S.A.F.E. provides an administrative alert dashboard for school administrators to send secure life-saving alerts. S.A.F.E. delivers 2-way rich media messages in real-time, with any combination of audio, video, pictures and text, which can be very helpful to police, school administrators, and first responders in assessing situations, saving lives, and solving crimes. S.A.F.E. is completely anonymous and collects no personal data from users of the app. Parents of children in the school can preset ‘watched locations’ on their own phone, so that they will receive all alerts sent to their children at school, as well as designated, safe child pick-up locations, regardless of where the parents are at the time. S.A.F.E. messages can originate either from the school administration itself, or from local law enforcement, or both. S.A.F.E. can be implemented locally within weeks. Each school or school system can customize, manage and send out their own alerts via an easy to use web-based portal. S.A.F.E. can isolate a school building or campus on a map and only those in the designated areas will receive the alerts. S.A.F.E.’s ability to pinpoint locations with geographic accuracy is second to none.
Trackforce, the security workforce management platform, announces the appointment of Christophe Kloussing as Vice President of Sales for North America. Kloussing brings 20 years of experience in senior positions in the U. S. and Europe to his new leadership of all Trackforce North America sales initiatives. He intends to identify and develop new business opportunities, implement fresh strategies for customer retention and growth, and uphold the company’s current position as market leader. Positively Impact Companies’ Operation Trackforce’s solutions positively impact how companies operate and how their security officers perform their important duties every day"“I’m excited to join Trackforce and work with a focused team at such a well-established, successful business with proven solutions,” says Kloussing. “Trackforce’s solutions positively impact how companies operate and how their security officers perform their important duties every day. I am very happy to become part of a great company that is focused on creating customer value. Mobile and analytics are rapidly becoming central components of the Trackforce platform’s strategy for organizations in a variety of industries - this is where I can help.” Kloussing is the former VP of sales, Analytics Americas, for Arvato CRM Solutions, a Bertlesmann company. He also served as Regional VP of Sales at NICE, the world's leading provider of both cloud and on-premises enterprise software solutions that delivers advanced data analytics. Sales Achievements In High Tech And Software “With his broad experience and renowned sales achievements in high tech and software, Christophe brings us a wealth of experience and a track record of success,” says Guirchaume Abitbol, CEO and founder of Trackforce. Trackforce's SaaS workforce management platform delivers crucial business intelligence, KPIs and analytics“We are confident that his strategic insight and ability to build and lead results-focused sales teams will be an asset to our company and help us sustain our current growth trajectory. We welcome him to our team.” Kloussing earned his MBA from ESSEC Business School in France and is fluent in French and English. In his spare time, he enjoys riding his Harley Davidson, traveling and piloting drones. Enhancing Security Officer Operations Over the past two decades, Trackforce has risen to become a recognized global market leader by improving security officer operations and productivity while reducing cost and risk via innovative mobile and desktop applications. The company implements solutions in 45 countries for clients such as G4S, Whelan Security, SecurAmerica, McKesson Corporation, and Inter-Con Security Systems. Their feature-rich, intuitive, and customisable SaaS workforce management platform eliminates the need for paper reports and antiquated guard tour devices. It also delivers crucial business intelligence, KPIs and analytics that enhance business operations. More than 200,000 professionals at over 20,000 customer sites use Trackforce every day to ensure reliable security and improve operational efficiency.
It’s not surprising that people are nervous about the security of newer technologies, many of which are part of the Internet of Things (IoT). While they offer greater efficiency and connectivity, some people still hesitate. After all, there seems to be a constant stream of news stories about multinational corporations being breached or hackers taking control of smart home devices. Both of these scenarios can feel personal. No one likes the idea of their data falling into criminal hands. And we especially don’t like the thought that someone can, even virtually, come into our private spaces. The reality, though, is that, when you choose the right technology and undertake the proper procedures, IoT devices are incredibly secure. That said, one of the spaces where we see continued confusion is around access control systems (ACS) that are deployed over networks, particularly in relation to mobile access, smartcards, and electronic locks. These technologies are often perceived as being less secure and therefore more vulnerable to attacks than older ACS systems or devices. In the interest of clearing up any confusion, it is important to provide good, reliable information. With this in mind, there are some myths out there about the security of ACS that need to be debunked. The fact that these devices communicate with an ACS via Bluetooth or Near Field Communication (NFC) leads to one of the main myths we encounter Myth #1: Mobile Credentials Are Not Secure The first myth we have to look at exists around mobile credentials. Mobile credentials allow cardholders to access secured doors and areas with their mobile devices. The fact that these devices communicate with an ACS via Bluetooth or Near Field Communication (NFC) leads to one of the main myths we encounter about the security of credentialed information. There is a persistent belief that Bluetooth is not secure. In particular, people seem to be concerned that using mobile credentials makes your organization more vulnerable to skimming attacks. While focusing on the medium of communication is an important consideration when an organization deploys a mobile credentialing system, the concerns about Bluetooth miss the mark. Bluetooth and NFC are simply channels over which information is transmitted. Believing that Bluetooth is not secure would be the same as suggesting that the internet is not secure. In both cases, the security of your communication depends on the technology, protocols, and safeguards we all have in place. So, instead of wondering about Bluetooth or NFC, users should be focused on the security of the devices themselves. Before deploying mobile credentials, ask your vendor (1) how the credential is generated, stored, and secured on the device, (2) how the device communicates with the reader, and (3) how the reader securely accesses the credential information. When you deploy smartcard technology as part of your ACS, you should choose the latest generation, such as MiFARE DesFIRE EV1 or EV2 and HID iCLASS SEOS Myth #2: All Smartcards Are Equally Secure The question “how secure are my smartcards?” is a serious one. And the answer can depend on the generation of the cards themselves. For example, while older smartcards like MiFARE CLASSIC and HID iCLASS Classic offer better encryption than proxy cards and magstripe credentials, they have been compromised. Using these older technologies can make your organization vulnerable. As a result, when you deploy smartcard technology as part of your ACS, you should choose the latest generation, such as MiFARE DesFIRE EV1 or EV2 and HID iCLASS SEOS. In this way, you will be protecting your system as well as your buildings or facilities. Some traditional readers and controllers can also pose a serious risk to your organization if they use the Wiegand protocol, which offers no security. While you can upgrade to a more secure protocol like OSDP version 2, electronic locks are a very secure alternative worth considering. It is also important to understand that not all smartcard readers are compatible with all smartcard types. When they are not compatible, the built-in security designed to keep your system safe will not match up and you will essentially forego security as your smartcard-reader will not read the credentials at all. Instead, it will simply read the non-secure portion—the Card Serial Number (CSN) —of the smartcard that is accessible to everyone. While some manufacturers suggest that this is an advantage because their readers can work with any smartcard, the truth is that they are not reading from the secure part of the card, which can put your system and premises at risk. Using electronic locks can help protect facilities and networks through various security protocols, including encryption and authentication Myth #3: Electronic Locks Are More Vulnerable These days, there are still many who believe that electronic locks, especially wireless locks, are more vulnerable to cybercriminal activity as compared to traditional readers and controllers. The concern here is that electronic locks can allow cybercriminals to both access your network to get data and intercept commands from the gateway or nodes over the air that would allow them access to your buildings or facilities. The reality is that using electronic locks can help protect facilities and networks through various security protocols, including encryption and authentication. Additionally, because many of these locks remain operational regardless of network status, they provide real-time door monitoring. This means that many electronic locks not only prevent unauthorized access but also keep operators informed about their status at all times, even if a network goes down. Outdated technology and old analogue systems are more vulnerable to attacks When it comes to deploying electronic locks, it is important to remember that, like any device on your network, they must have built-in security features that will allow you to keep your information, people, and facilities safe. Be Prepared To Unlock Future Benefits Ultimately, the information in your IP-based ACS is at no greater risk than any other information being transmitted over the network. We just have to be smart about how we connect, transmit, and store our data. In the end, maintaining the status quo and refusing to move away from old technology is not a viable option. Outdated technology and old analogue systems are more vulnerable to attacks. The reason it is so important to debunk myths around ACS and, at the same time, get people thinking about network security in the right way is that network-based systems can offer an ever-increasing number of benefits. When we deploy new technology using industry best practices and purchase devices from trusted vendors, we put ourselves and our networks in the best possible position to take full advantage of all that our increasingly connected world has to offer.
With the coming of a New Year, we know these things to be certain: death, taxes, and… security breaches. No doubt, some of you are making personal resolutions to improve your physical and financial health. But what about your organization’s web and mobile application security? Any set of New Year’s resolutions is incomplete without plans for protecting some of the most important customer touch points you have — web and mobile apps. Every year, data breaches grow in scope and impact. Security professionals have largely accepted the inevitability of a breach and are shifting their defense-in-depth strategy by including a goal to reduce their time-to-detect and time-to-respond to an attack. Despite these efforts, we haven’t seen the end of headline-grabbing data breaches like recent ones affecting brands such as Marriott, Air Canada, British Airways and Ticketmaster. App-Level Threats The apps that control or drive these new innovations have become today’s endpoint The truth of the matter is that the complexity of an organization’s IT environment is dynamic and growing. As new technologies and products go from production into the real world, there will invariably be some areas that are less protected than others. The apps that control or drive these new innovations have become today’s endpoint — they are the first customer touch point for many organizations. Bad actors have realized that apps contain a treasure trove of information, and because they are often left unprotected, offer attackers easier access to data directly from the app or via attacks directed at back office systems. That’s why it’s imperative that security organizations protect their apps and ensure they are capable of detecting and responding to app-level threats as quickly as they arise. It’s imperative that security organizations protect their apps and ensure they are capable of detecting and responding to app-level threats as quickly as they arise In-Progress Attack Detection Unfortunately, the capability to detect in-progress attacks at the app level is an area that IT and security teams have yet to address. This became painfully obvious in light of the recent Magecart attacks leveraged against British Airways and Ticketmaster, among others. Thanks to research by RiskIQ and Volexity, we know that the Magecart attacks target the web app client-side. During a Magecart attack, the transaction processes are otherwise undisturbed Attackers gained write access to app code, either by compromising or using stolen credentials, and then inserted a digital card skimmer into the web app. When customers visited the infected web sites and completed a payment form, the digital card skimmer was activated where it intercepted payment card data and transmitted it to the attacker(s). Data Exfiltration Detection During a Magecart attack, the transaction processes are otherwise undisturbed. The target companies receive payment, and customers receive the services or goods they purchased. As a result, no one is wise to a breach — until some 380,000 customers are impacted, as in the case of the attack against British Airways. The target companies’ web application firewalls and data loss prevention systems didn’t detect the data exfiltration because those controls don’t monitor or protect front-end code. Instead, they watch traffic going to and from servers. In the case of the Magecart attacks, the organization was compromised and data was stolen before it even got to the network or servers. Today’s proven obfuscation techniques can help prevent application reverse engineering, deter tampering, and protect personal identifiable information and API communications Best Practice Resolutions The Magecart attacks highlight the need to apply the same vigilance and best practices to web and mobile application source code that organizations apply to their networks—which brings us to this year’s New Year’s resolutions for protecting your app source code in 2019: Alert The key to success is quickly understanding when and how an app is being attacked First, organizations must obtain real-time visibility into their application threat landscape given they are operating in a zero-trust environment. Similar to how your organization monitors the network and the systems connected to it, you must be able to monitor your apps. This will allow you to see what users are doing with your code so that you can customize protection to counter attacks your app faces. Throughout the app’s lifecycle, you can respond to malicious behavior early, quarantine suspicious accounts, and make continuous code modifications to stay a step ahead of new attacks. Protect Next, informed by threat analytics, adapt your application source code protection. Deter attackers from analyzing or reverse engineering application code through obfuscation. Today’s proven obfuscation techniques can help prevent application reverse engineering, deter tampering, and protect personal identifiable information and API communications. If an attacker tries to understand app operation though the use of a debugger or in the unlikely event an attacker manages to get past obfuscation, threat analytics will alert you to the malicious activity while your app begins to self-repair attacked source code or disable portions of the affected web app. The key to success is quickly understanding when and how an app is being attacked and taking rapid action to limit the risk of data theft and exfiltration. Protecting encryption keys is often overlooked but should be considered a best practice as you forge into the new year with a renewed commitment to app security to ensure your organization’s health and well-being in 2019 Encrypt Finally, access to local digital content and data, as well as communications with back office systems, should be protected by encryption as a second line of defense, after implementing app protection to guard against piracy and theft. However, the single point of failure remains the instance at which the decryption key is used. Effective encryption requires a sophisticated implementation of White-Box Cryptography This point is easily identifiable through signature patterns and cryptographic routines. Once found, an attacker can easily navigate to where the keys are constructed in memory and exploit them. Effective encryption requires a sophisticated implementation of White-Box Cryptography. One that combines a mathematical algorithm with data and code obfuscation techniques transforming cryptographic keys and related operations into indecipherable text strings. Protecting encryption keys is often overlooked but should be considered a best practice as you forge into the new year with a renewed commitment to app security to ensure your organization’s health and well-being in 2019. Protecting Applications Against Data Breach According to the most recent Cost of a Data Breach Study by the Ponemon Institute, a single breach costs an average of $3.86 million, not to mention the disruption to productivity across the organization. In 2019, we can count on seeing more breaches and ever-escalating costs. It seems that setting—and fulfilling—New Year’s resolutions to protect your applications has the potential to impact more than just your risk of a data breach. It can protect your company’s financial and corporate health as well. So, what are you waiting for?
There’s only so much a corporation can do to counteract the threat of a major incident. You can ask everyone to be vigilant and to report anything suspicious, but you cannot stop someone intent on deliberately starting a fire, threatening a work colleague with a knife or something much worse. And of course, most businesses recognize that even routine events – such as burst pipes, IT system failures, extreme weather event or power outages – can have significant consequences unless they are quickly brought under control. Training Security Officers Governments and organizations across the world are increasingly encouraging businesses to re-assess risks and to plan for and conduct drills for major emergencies. This is driving different agencies and companies to invest in new skills, resources and systems, and encouraging businesses to routinely re-evaluate their emergency response strategies. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents For example: UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents, as part of the UK government’s Action Counter Terrorism program. And organizations including the Association of University Chief Security Officers (AUCSO) and Higher Education Business Continuity Network (HEBCoN) are developing customized training for their members to improve their own response and business continuity plans. Mass Notifications Systems Whether an organization is facing a terrorist attack or a severe weather event, follow up reports consistently identify that the same types of challenges are common to all crisis situations, with similar errors often occurring again and again. Typically, these are centered on three key areas: poor communications, fractured command and control structures, and delayed deployment of resources. Communications skills and technologies clearly play a pivotal role in how effective an organization is in responding to major incidents, particularly when it comes to assessing the situation and its implications, moving people towards safety and providing updates as an incident unfolds. However, when an organization is considering its technology options, emergency response and mass notification systems (MNS) are often touted as the ideal platform to deliver all the required critical communications and ongoing updates. UK police forces are increasingly training security officers in the public and private sectors on how best to react to potential terrorist incidents Emergency Notification System All the incident reporting, command and control, and communications functions have been brought together on a single platform But, if an organization does not know exactly where all its staff or students are, and it cannot see the location and availability of its first responders and other emergency coordinators relative to them and the incident, then how useful is it to send a top-down alert to everyone? And what about fast moving or multi-centre incidents, where previously agreed evacuation procedures, recommended actions or mustering points may need to change if an incident takes an unexpected turn? Many organizations may have been lulled into believing that an emergency notification system will allow them to confidently handle all the communications aspects of virtually any crisis. In reality, too many businesses are still unaware that there are now much more sophisticated and proven technologies where all the incident reporting, command and control, and communications functions have been brought together on a single platform. Using Live Map Tracking The benefit of using these advanced and more integrated approaches – often categorized as mobile distributed command and control systems – is that they enable faster and better decision making in a crisis using real-time feedback and two-way dialogue with those closest to the emergency. And they avoid the risks of any potential delays, miscommunications or mistakes that can happen when an organization is under pressure to respond and often switching between multiple systems. Leading universities and multi-national corporations are already using new mobile/web-enabled platforms to improve their incident response These next generation emergency management platforms have been specifically designed to enable real-time mapping of an organization’s security assets and its users on a single screen and to fully integrate it with a highly targeted geo-fenced notification capability. The mass notification aspect of the system can then be used to advise specific groups on the best actions to take at their location as an incident develops. The use of live map tracking enables real time mapping of an organisation's security assets Segmented Messaging Many leading universities and multi-national corporations are already using these new mobile/web-enabled platforms to plan, manage and improve their incident response, leading to 50% faster reactions and more positive outcomes.During a crisis, users can receive push notifications so the security centre can immediately see their exact location and advise them accordingly The systems have been widely adopted within the higher-education sector, but they are equally applicable to any large company with multiple international sites or those situated in research or corporate campuses where the bulk of assets and people are based in one or more key locations. Typically, systems provide users with a smartphone app that they can use to call for immediate emergency or first aid support when at work, or to report something suspicious which could prevent an apparently minor incident from escalating into a full-scale emergency. During a crisis, users can receive push notifications, SMS and E-mails asking them to open the app if they are not already logged in, so the security center can immediately see their exact location and advise them accordingly. Supporting Dispersed Mustering Now that communications can be more nimble, responsive and flexible this can support the increasing numbers of planners are recognizing the advantages of dispersed mustering. This is a strategy that has been developed to reduce the risk of secondary attacks on unprotected people complying with instructions to evacuate from premises and gather in what are, effectively, exposed locations. It is now acknowledged that evacuees waiting outside for any length of time are more vulnerable to targeted attacks or to injury, from flying glass for example. With dispersed mustering – a strategy made more effective by these new mobile distributed command and control systems - a building’s occupants can be advised not to go outside, but to move to known safe internal locations. People in each specific area can then be kept regularly updated. Many corporations are now using new mobile/web-enabled platforms to improve their incident response Coordination Between Response Agencies The software platforms can be integrated with an organization’s fixed security infrastructure to take real-time sharing of information First responders are permanently logged in, so the emergency operations center can see their exact locations in real-time and can advise what actions to take in mustering people or in setting up and protecting security cordons. Bringing everything together on one platform, with real-time feedback and in a fully integrated system also removes what is often seen as the weakest communication link in managing any major incident: the need to rely on conventional two-way radio as the sole means of communication between the command and control center and its first responders and other team members on the ground. The software platforms can be integrated with an organization’s fixed security infrastructure to take real-time sharing of information to a new level for improved collaboration, coordination and communications between users, the incident management team and external agencies. Improving Emergency Response Strategies One of the most powerful features of some of these new systems is the ability to record and view all alerts, responses and the detailed conversations between first responders, emergency coordinators and other parties. This allows the systems to be used to simulate major incidents involving inputs from the emergency services and other key agencies and to ensure the organization’s crisis management plans have been fully tested against a range of possible incident scenarios.
There are many new technologies at ISC West this year. There are also some tried-and-true solutions on display. More mature products have the benefit of being fully vetted and battle-tested, which may make them a more comfortable choice for security customers. I had a couple of discussions on Day 2 of the show about the advantages, and possible drawbacks, of new products. “To a security director, when you say ‘new,’ he translates that into ‘risk,’” says Bill Spence, VP of Sales, U.S., Canada and Western Europe for HID Global’s Lumidigm biometrics brand. “Anytime you say new, there is a probability of risk. The key is to educate. Education quantifies risk, and an educated customer can make an intelligent decision about risk versus reward.” “We have to take customers from where they are to help them understand new technologies,” says Spence. “We must give them a bridge to that understanding, and education is the bridge.” Lumidigm Biometrics Integrations An app provides graphics that take installers step-by-step through the installation process HID Global is incorporating Lumidigm biometrics into the new iClass SE RB25F fingerprint reader being highlighted at the show. Two-factor authentication can use either a card or mobile credential along with biometrics; there is no latency; and templates can be stored on a card. Another new offering at the HID Global booth is an augmented reality tool to simplify installation of newer systems that incorporate the more secure OSDP protocol. An app provides graphics that take installers step-by-step through the installation process. Also highlighted at the HID Global booth — and at the booths of turnstile manufacturers throughout the show — are embedded readers that provide tested and certified mobile access control for turnstiles. IClass SE technology is embedded in the iRox-T Turnstile Reader from Essex Electronics. Innovative Security Technologies There’s a delicate balance at any trade show between creating excitement about new products and educating customers to be comfortable with new technologies. There is some of both at ISC West 2019. In the future, hardware will be a delivery device, not the core of systems “We are on the cusp of change in the industry, and it’s closer than ever,” says Jennifer Doctor, Johnson Controls’ Senior Director, Project Management - Intrusion. “We will see the impact of promised technologies that will come from other industries, such as artificial intelligence. The very definition of security is changing. We are an industry that needs to be risk-averse, and we need to prove out the technology. There is innovation, but we just need to make sure technologies are what the market wants and expects.” “In the future, hardware will be a delivery device, not the core of systems, which will come from intelligence in the software and from services,” she adds. “The products we deliver will enable that.” Have 30 percent of service companies in the U.S. security market jumped into the cloud? PowerSeries Pro Intrusion Portfolio Johnson Controls is highlighting the commercial PowerSeries Pro intrusion portfolio, which features PowerG encrypted technology that enables wireless systems that are cyber-secure. The cloud is coming on strong, and one company finding success in cloud systems is Eagle Eye Networks, which has seen 93% compounded annual growth over the past three years. Economies of scale have enabled them to lower subscription prices by 35%, with an extra 10% decrease for customers that pay annually. Ken Francis, President of Eagle Eye Networks, says they are signing up 50 new dealers a month for the cloud video offering. Francis estimates that 30 percent of service companies in the U.S. security market have jumped into the cloud “It’s really heating up,” says Francis. “The general cloud is driving increases in the surveillance cloud.” Jumping To Cloud Embracing the cloud and recurring monthly revenue (RMR) requires that dealers transform their businesses to ensure success. Francis says dealers should dedicate sales resources to cloud offerings rather than expect everyone to sell the cloud, and there should be a base commission plan on RMR services in lieu of upfront project fees. March Networks is also showing integration of video with the Shopify cloud-based point-of-sale (POS) system “Talk to professionals about your cash flow and understand how to capitalize on financing partners to ensure cash flow while investing in the RMR stream,” he adds. “And look for ways to reduce your costs to serve the customer base as your RMR increases.” For example, use of remote site diagnostics, configuration and support can avoid the need for expensive “truck rolls” that can undermine profitability. Francis estimates that 30 percent of service companies in the U.S. security market have jumped into the cloud. Alarm companies, which are accustomed to the RMR model, are generally ahead of the curve, while traditional security integrators are lagging. “It’s a requirement to change or die,” he notes. Insight Hosted Managed Service Also, in the area of managed services, March Networks is highlighting its Insight hosted managed service that can provide instant information on video systems located at remote sites, including visibility into firmware versions, camera warranty information, and cybersecurity status of systems. The ability to dive deeply into system status empowers a new recurring revenue stream for integrators. Color-coded icons summarize system status and show pending issues and clicking on the icons provides detailed workflow information. The system can also be offered for smaller systems such as those at convenience stores and quick-serve restaurants. March Networks is also showing integration of video with the Shopify cloud-based point-of-sale (POS) system. The integration enables managers to evaluate POS information, especially anomalies, to determine possible employee theft and other shrinkage issues.
Recent technology advances – from the cloud to artificial intelligence, from mobile credentials to robotics – will have a high profile at the upcoming ISC West exhibition hall. Several of these technologies were recently designated by the Security Industry Association as the Top 8 Security Technologies for Security and Public Safety. Some of them will also be a focus at the ISC West conference program, SIA Education@ISC, April 9-11 at the Sands Expo Center. This article will highlight some of those conference sessions. Topic: Cloud Systems And Video Surveillance As A Service (VSaaS) Managed Video Services are saving TD Bank $500K annually, April 9, 2:45 to 3:45 p.m. Why TD Bank decided to roll out a managed services solution, what it took to deploy and how the bank is saving an astounding $500,000 annually. IT 4.0 and Video Surveillance: A Guide to the New Terminology and What It Means to You and Your Customers, April 11, 1:15 to 2:15 p.m. How IT 4.0 can enhance or change video surveillance, and consequently deliver additional value to customers, including explanations of terms such as cloud data centers, personal clouds, the edge, IoT sensors and data analytics. One of the sessions to cover how IT 4.0 can enhance or change video surveillance, and consequently deliver additional value to customers Topic: Artificial Intelligence (AI) In Video And Other Systems The Challenges and Opportunities of AI in Physical Security, April 10, 3:45 to 4:45 p.m. Looking toward what the future may hold for AI in physical security; the challenges and opportunities the technology has created; and how participants can leverage AI and machine learning with existing customers to grow their business. Deep Learning Demystified: Next-Generation AI Applied to Video, April 11, 9:45 to 10:45 a.m. Dispelling the myths of the terms “deep learning” and “artificial intelligence,” and what the technologies can do in practical terms. Modern cameras find and identify faces and vehicles, analyse behavior and organize and control assets Neural Processing and Smart Cameras, April 9, 8:30 to 10 a.m. Deep learning-capable hardware is evolving at a frantic pace, and GPU and NPU (neural processing unit) co-processors are commonly embedded in cameras and video management systems. Modern cameras find and identify faces and vehicles, analyse behavior and organize and control assets. Analytics in the Video Central Station: Proper Deployment, Programming and Configuration to optimize operational and cost efficiencies, April 11, 3:45 to 4:45 p.m. How analytics plays a critical role in reducing alarm traffic in a central station environment, allowing them to save money and realize other operational and performance efficiencies. Topic: Robotics And Autonomous Devices Robotic Aerial Security – Growth Trends and Best Practices, April 10, 11 a.m. to noon The lion’s share of growth in the robotic aerial security sector will come from autonomous systems and changing FAA regulations will soon allow companies to monitor and secure remote facilities with no human guards present. Racing drones are difficult to detect as they do not use GPS or radio frequency signals to identify the location of other devices How to Adapt to Address Drone Security, April 11, 1:15 to 2:15 p.m. Drone industry professionals and a physical security design engineer will cover the realistic applications of drone systems and counter-drone solutions that can protect organizations and facilities. Next Generation Threat: Racing Drones, April 11, 2:30 to 3:30 p.m. Racing drones are difficult to detect as they do not use GPS or radio frequency signals to identify the location of other devices. This session will identify the potential risks these drones can pose to facilities, special events, and critical infrastructure. Establishing a Corporate Drone Program, April 10, 9:45 to 10:45 p.m. Is a corporate drone program an appropriate addition to an existing security program? How to understand and navigate the regulatory challenges and processes associated with starting up a commercial-use drone program. The Rise of Intelligence in Physical Security, April 11, 9:45 to 10:45 a.m. “Intelligence” incorporates a variety of subdomains from artificial intelligence to machine learning and contextual analysis. It is rapidly becoming a focus in the realm of IT security – and increasingly in the realm of physical security, too. Changing FAA regulations will soon allow companies to monitor and secure remote facilities with no human guards present Topic: Mobile Credentials Finding Their Place In Access Control How Biometrics Are Enabling the Convergence of Physical and Information Security, April 10, 1:45 to 2:45 p.m. At the center of convergence is one crucial building block: strong irrefutable identity powered by biometrics. Driving the Future: How Interoperability Standards in Access Control Can Enable Smart Building Success, April 9, 1:30 to 2:30 p.m. Growing user demand is driving new open platform approaches and the adoption of interoperability standards Growing user demand for unfettered and unlimited third-party integrations is now driving new open platform approaches and the adoption of interoperability standards. They are changing the dynamic of access control and its role within the smart building environment. Topic: Facial Biometrics In Professional Solutions How Biometrics Are Enabling the Convergence of Physical and Information Security, April 10, 1:45 to 2:45 p.m. Securing workstations, virtual desktops, turnstiles, front doors, mobile devices and more, biometric authentication is helping enterprises and governments worldwide to realize a more secure future. Topic: Voice Control In The Smart Home Environment Delivering the Smart Home of the Future, April 11, 3:45 to 4:45 p.m. With the proliferation of connected smart devices, including voice control devices, consumers have a growing array of options for defining what their Smart Home experience could be.
As digital transformation accelerates and touches more aspects of business operations, ASIS International is working to provide educational opportunities that security practitioners need to stay on top of those rapid developments. It’s a mission that will drive the ASIS Europe 2019 meeting, ‘From Risk to Resilience,’ this month (March 27-29) in Rotterdam. “What makes the event special is how it covers the full spectrum of security risks that organizations face, and in particular, looks at the human factors and management challenges involved,” says Eduard Emde, CPP, ASIS Europe 2019 Conference Chair, Head of the Health, Safety and Security Section, ESA (European Space Agency), the Netherlands. Examining Technology-Driven Risk When we look at technology-driven risk, only a part of that can be addressed by new technology" “When we look at technology-driven risk, only a part of that can be addressed by new technology. Much of the work is helping people adapt and find new ways of working and managing – that is where I think this event excels.” The opening keynote on ‘Amsterdam: From Smart City to Smart Society’ will be delivered by Theo Veltman, Innovation Rainmaker at the Municipality of Amsterdam. The keynote will set the tone for the three-day event by showing practically how cities are evolving and why – from the perspective of society, business and government. “This a great way to challenge us to understand what is driving change outside the ‘security bubble’ so that we can be better prepared for what is coming,” says Emde. The growing exhibition at ASIS Europe in Rotterdam will feature 45 exhibitors, including Johnson Controls, Nedap, Securitas and Stratfor Mobile Device Security In addition, the show will cover some of the most relevant and challenging topics in emerging technology such as artificial intelligence (AI), drones, mobile device security and industrial control systems. Given the seniority of the audience, a lot of time will be devoted to management and leadership topics such as soft skills and building teams with diversity and inclusion in mind. In addition, Nick Lovrien, CPP, Chief Global Security Officer at Facebook, will speak about securing an innovation culture. Scenario-based training sessions will provide a hands-on experience to work through challenges such as a chem-bio attack, a fake news crisis, travel risk planning, practical ways to effectively engage business executives and red teaming on cyber-physical risk. The growing exhibition at ASIS Europe in Rotterdam will feature 45 exhibitors, including Johnson Controls, Nedap, Securitas and Stratfor. Advanced Learning Experience We have a large number of global CSOs, regional leaders, and specialists from key companies across a whole range of sectors" Online registration will be open until March 26. There is a Free Show Pass that provides access to the exhibition and to the education in the Innovation Track and Career Centre, plus two networking drinks and refreshments throughout the day in the exhibition hall. For a more advanced learning experience, the Professional Pass and Leadership Pass offer more sessions, training and networking functions. There are plenty of options aimed at all budgets, learning needs and schedules, says Emde. Last year there were 775 registrants in total. “This year is looking good. We already surpassed last year’s total number of conference delegates, and registrations are coming in steadily,” says Emde. “For me, the numbers only tell a small part of the story,” he adds. “We have a large number of global CSOs, regional leaders, and specialists from key companies across a whole range of sectors. That quality, diversity and expertise onsite is what really makes the networking experience so valuable.”
Everbridge, Inc., the global pioneer in critical event management, announced that it has been awarded a multi-year contract to support the deployment of Australia’s next-generation national early warning system. In combination with Australia’s major telecommunications companies, the Everbridge Public Warning solution will be used to power Emergency Alert in Australia, providing population-wide alerting to help reach the country’s over 25 million residents and approximately 9 million annual visitors. If residing within an area where a sudden, critical event occurs such as fire, extreme weather or a terror attack, residents and visitors to Australia will receive location-based SMS notifications on their mobile phones, in addition to smart phone mobile app notifications and fixed line voice alerts, among other modalities. Supports first responder communications Everbridge Public Warning leverages telecom infrastructure to reach everyone within a geographic areaEverbridge Public Warning leverages existing telecom infrastructure, with no opt-in required, to reach everyone within a geographic area to reduce disaster risk, support first responder communications, and analyze disaster communication effectiveness for subsequent mitigation activities. “Our Public Warning solution enables government organizations and public safety agencies to immediately connect with every person in an affected area during a critical event regardless of nationality, residency or mobile telephone handset type,” said Jaime Ellertson, Chief Executive Officer and Chairman of Everbridge. “Australia has served as a model example for population-wide alerting and emergency preparedness over the past decade, and we are honored to support them on the evolution of their national system.” The next-generation system is scheduled to become operational in 2020.
Everbridge, Inc., the global pioneer in critical event management software that helps keep people safe and businesses running, announced that its mass notification solution will be used to power alerts for Nashville and Davidson County, Tennessee in times of emergency. The Metro Emergency Alert & Notification System (MEANS) will deliver safety instructions via cell phone, landline, and SMS for localized emergencies such as flooding, public health emergencies or active shooter situations. “This is an important way for us to keep the community updated on incidents happening in Nashville and Davidson County,” said Chief William Swann, Director, Nashville Fire Department. “The Everbridge system will be leveraged by Metro Government to communicate directly to the public. Residents and visitors can feel confident that when they receive alerts, they are getting accurate information straight from a Metro public safety agency.” Everbridge Mobile App delivers alerts to cell phones based on a user’s physical location during emergency Receiving alerts on cell phones Metro officials also urge residents to download the Everbridge Mobile App, which brings the added security of delivering alerts to cell phones based on a user’s physical location at the time of an emergency. “The Everbridge app provides Metro with a key alerting capability because it enables us to send safety instructions to residents who happen to be in the vicinity of an emergency in real time,” said Department of Emergency Communication’s Director Michele Donegan. Nashville joins a growing list of America’s largest cities, counties, and entire states that have rolled out the Everbridge platform including the cities of New York, Philadelphia, New Orleans, Atlanta, Houston, Phoenix, San Francisco, Tampa, and Washington, DC; hundreds of counties including Napa, Sonoma, Ventura, Miami-Dade, Palm Beach, Cook, Harris, and Maricopa; and the states of Florida, Connecticut, Vermont, and New York.
As increasing digital engagement powers forward in the hospitality industry, SALTO Systems has joined forces with the KeezApp technology platform to offer hotels an unrivalled guest experience. Property Management Systems The KeezApp platform provides a range of solutions for any property that hosts guests and is able to integrate with most PMS (Property Management Systems) on the market. Guests can check in from anywhere, receiving a virtual key straight to their smart phone and getting an alert when their room is ready for occupation. The front desk is then alerted when the guest has used the mobile key to enter their room even for doors equipped with offline electronic locks. The virtual app provides for access to all permitted areas of the hotel during their stay and when the time comes to check out, guests can again use KeezApp removing the need to queue at reception. KeezApp – SALTO Software Integration KeezApp has implemented JustIN Mobile key access technology and interfaced it with SALTO front desk management software ProAccess SPACE Additional tools include live chat with the front desk. This provides a better, more efficient way for guests to talk and interact with the front desk whether they are in the hotel or out and about. Guests can also choose different departments to contact such as reception, concierge, housekeeping or room service depending on their needs. KeezApp has implemented JustIN Mobile key access technology and interfaced it with SALTO front desk management software ProAccess SPACE. SALTO Hospitality add-ons include functionalities such as mobile keys (BLE), group check-in; real-time re-rooming and real-time extended stay. These plus other key hotel features make it easy to control all the offline and online rooms and back-of-house doors from different front desk guest workstations. SALTO Electronic Locks Both companies are driven by the opportunity for hotels to provide a superior guest experience to their clients, whether by offering mobile functionalities or superior management standards like quick check-in and check-out, online billing, live chat with reception, housekeeping and concierge or auto Wi-Fi connection for guests. SALTO welcomes new partnerships with industry leaders like KeezApp that will result in improved hospitality management and the guest experience. SALTO also continuously adds integrations with other technology providers so that those in the hospitality industry have a choice when it comes to which platform, they use to control SALTO’s robust line of electronic locks and supporting products.
The retail industry is constantly looking to find new ways to be relevant in the ever-increasing shadow of online shopping. Researchers have predicted a 17.5 percent growth in the ecommerce share of global retail sales in 2021, rising from 13.7% in 2019. When designer brand Miniso opened new shops in Poland, they used Hikvision technology to give them the edge. The management team at Miniso had a number of specific questions they needed answers to in order to make the stores successful in the cut-throat high street environment. Best-Selling Products They resorted to sending people to individual stores to manually count the people – a very time-consuming and costly exercise How do we know if our marketing strategy is working? What is the conversion rate of purchases? What are the ‘hot areas’ of the store, and do these actually represent best-selling products? Originally, with no access to significant information, they relied on experience and conversation with staff. But there was no way to verify these findings. They also needed to be able to get this information remotely – i.e. management in their HQ in Warsaw wanted to be able to see the situation in the other four stores without having to visit them separately. Sometimes, they resorted to sending people to individual stores to manually count the people – a very time-consuming and costly exercise. Tailor-Made Solution Miniso turned to Hikvision AI products, with a solution built by Polish reseller Volta, including people counting cameras, fisheye cameras and NVRs. These were all coordinated using the HikCentral software platform. A people counting camera in each store counts people passing by, while another counts people entering and leaving. With this tailor-made solution management could calculate how many people were passing by to see a purchasing conversion rate. This also helps them to know whether marketing strategy is working. They can analyze the information further to see whether the rate of people entering the store is dropping, and whether that relates to the number of those passing outside. Miniso’s management can then look into the causes of these numbers, along with sales figures, to form a picture. For example, whether there is an external factor affecting shoppers either to pass by, or to enter. Video Management Platform The professional video management platform allows managers to access the information from different offices and mobile applications anywhere Because Miniso have the same technology set up in all the stores in Poland, they can compare different locations. This also comes in useful when it’s time to negotiate rent with shopping malls. Using ceiling installation of several fisheye cameras, the system can generate heat maps. This helps managers to see where ‘hot areas’ are, helping them to allocate products in the optimal place for promotion. Hot areas can also be compared with sales figures to provide further insights into shopping patterns. All the information provided by the system is coordinated, and business information on both layout and original image can be overlaid in Miniso’s HQ in Warsaw. The professional video management platform allows managers to access the information from different offices and mobile applications anywhere. This makes life a lot easier for the operations team as they need to check the situation in all stores. Fiercely Competitive Environment It also means that everything can be viewed simultaneously, so they can identify trends throughout the network of stores. Byron Zeng, Vice President of Miniso Poland, says: “The high accuracy of conversion rate the solutions provides really solves a number of our management issues. We can now easily see what’s going on in the other stores, including heat mapping, which makes management of the whole networks so much more efficient.” This is a great example of how AI surveillance products can change the landscape of business decision-making. In a fiercely competitive environment, like a shopping mall or high street, shopping trend data can help a retailer to survive. In fact, this worked so well for Miniso, they decided to use the solution in their stores across the whole of Europe – potentially about 200 stores in the next year.
Three leading Australian universities are introducing SafeZone technology from CriticalArc in a drive to improve safety, increase their security teams’ capabilities and provide better care for students and staff. With 30% of Australian universities now using SafeZone, this latest wave of roll-outs confirms CriticalArc’s position as the most comprehensive safety and security management solution provider in the Australian market. Adding to CriticalArc’s growing network of customers, the University of Tasmania (UTAS), the University of Southern Queensland (USQ) and the University of the Sunshine Coast (USC) have more than 75,000 students and staff working in 33 campuses and associated facilities across four States, meaning that SafeZone now serves the needs of 1.5 million students and staff at more than 500 locations across the world. Ensuring Best Safety Standards SafeZone is a key tool in enabling campus security to be more effective, more relevant and more approachable"“UTAS, USQ and USC each have their own unique character and particular priorities but ensuring the best standards of care for students and staff is top of the list for all of them,” says Robert Christie, CriticalArc’s Customer Success Manager, Asia Pacific. “Preventing crime, managing public safety and handling emergencies are still the top concerns of university security teams, yet SafeZone is also enabling those teams do much more to address issues that are increasingly important. "From improving support around mental well-being to tackling sexual harassment and making campuses inclusive environments where everyone can feel safe and welcome, security and response teams are playing a much bigger role than they traditionally did. SafeZone is a key tool in enabling campus security to be more effective, more relevant and more approachable.” Notifications In The Event Of Emergencies SafeZone puts individuals directly in touch with response teams at universities, hospitals, government departments and similar large organizations, making it easy for them to use their mobile phones to request help, trigger an emergency response, receive rapid notifications in the event of emergencies and benefit from a wide range of customer-care services. With the ability to ‘geo-fence’ any location, each of the universities’ security teams can now monitor care and safety of users wherever they areThe technology also lets students and staff share their situation with response team members by checking-in when working alone outside hours or in higher-risk environments such as laboratories and workshops. With the ability to ‘geo-fence’ any location, each of the universities’ security teams can now monitor care and safety of users wherever they are – including those working out-of-hours on campus, those traveling between campuses locally or on field projects, or traveling overseas for study or research placements. Precise Location Of Vulnerable Individuals With its global reach combined with its ability to precisely locate vulnerable individuals, SafeZone is helping universities around the world to better meet their duty of care obligations, says Darren Chalmers-Stevens, CriticalArc, Managing Director. “SafeZone offers all the functions that university teams want, in one easy package. It is not only helping them to deliver better care, it is letting them demonstrate this fact in an accountable way.”
HID Global, globally renowned trusted identity solutions provider, and Phunware, Inc., a fully integrated enterprise cloud platform for mobile that provides products, solutions, data and services for brands worldwide, has announced their collaboration to improve the experience for hospital patients and visitors to find their way within medical facilities, using wayfinding on their mobile phones. Wayfinding is indoor navigation to guide a person step-by-step on the way to a desired destination. Wayfinding And HID Location Services Phunware and HID are addressing the need of healthcare institutions to deploy standardised technology "The combination of Phunware’s market-leading wayfinding and mobile engagement capabilities with innovative HID Location Services will ultimately revolutionize wayfinding within healthcare institutions,” said Phunware co-founder and CEO Alan S. Knitowski. “It’s easy for visitors and patients to get lost in hospitals, and every time they do it puts appointment times and patient satisfaction at risk. With our location-aware app on a mobile device, we equip the visitor to get instant, turn-by-turn navigation that creates a better experience than that which is currently available on the market.” Phunware and HID are addressing the need of healthcare institutions to deploy standardized technology to provide a better wayfinding and visitor engagement experience inside the hospital, across campus and even in parking lots. Unified Healthcare IoT Solutions Healthcare organisations can easily lay out the foundation for IoT applications, such as wayfinding" “Wayfinding is one more application that we are integrating into HID’s unified healthcare IoT solution to make it easier for healthcare systems to manage a growing demand for automated and streamlined experiences,” said Rom Eizenberg, Vice President of Sales, Bluvision, part of HID Global. “With HID technologies, we have changed the location-aware landscape, delivering location as a service. Now, healthcare organizations can easily lay out the foundation for IoT applications, such as wayfinding.” Healthcare IoT-Enabled Platform HID’s healthcare IoT solution-enablement platform simplifies the delivery of real-time location of clinicians, patients and devices. The platform is enabled by Bluvision (part of HID Global). Multiscreen-as-a-Service (MaaS) Platform Phunware’s Multiscreen-as-a-Service (MaaS) platform also provides enterprise-level mobile wayfinding, engagement, data and more for other vertical markets, including retail, residential, hospitality, media and entertainment and more.
Round table discussion
The year ahead holds endless promise for the physical security industry, and much of that future will be determined by which technologies the industry embraces. The menu of possibilities is long – from artificial intelligence to the Internet of Things to the cloud and much more – and each technology trend has the potential to transform the market in its own way. We tapped into the collective expertise of our Expert Panel Roundtable to answer this question: What technology trend will have the biggest impact on the security market in 2019?
The new year 2019 is brimming with possibilities for the physical security industry, but will those possibilities prove to be good news or bad news for our market? Inevitably, it will be a combination of good and bad, but how much good and how bad? We wanted to check the temperature of the industry as it relates to expectations for the new year, so we asked this week’s Expert Panel Roundtable: How optimistic is your outlook for the physical security industry in 2019? Why?
Hospitality businesses work to provide a safe and pleasant customer experience for their guests. Hotels offer a “home away from home” for millions of guests every day around the world. These are businesses of many sizes and types, providing services ranging from luxury accommodations to simple lodging for business travelers to family vacation experiences. Hospitality businesses also include restaurants, bars, movie theaters and other venues. Security needs are varied and require technologies that span a wide spectrum. We asked this week’s Expert Panel Roundtable: What are the security challenges of the hospitality market?