ATÜ Duty Free has successfully completed a sophisticated security and AI-driven surveillance system at the new terminal of Antalya Airport.
This significant project, executed with Hanwha Vision's advanced camera technology and deep learning AI, was seamlessly integrated by Arte Teknoloji. Using over 1,450 cameras, this initiative serves as a benchmark for contemporary retail security and business intelligence solutions.
Background on ATÜ Duty Free
ATÜ Duty Free is a major player in the global duty-free retail market, with processes extending across Turkey
ATÜ Duty Free is a prominent player in the global duty-free retail market, with operations extending across Turkey in cities such as Istanbul, Ankara, Izmir, and Antalya, and beyond.
Known for offering travelers a luxurious shopping experience, their security systems are integral not only for protection, but also for business intelligence and operational management due to high customer traffic and complex sales processes.
The Role of Arte Teknoloji
Established in 2006, Arte Teknoloji is a pioneer in electronic security system integration, specializing in low-voltage systems.
The company provides comprehensive services from sales to after-sales support, complying with both international standards and local regulations, and collaborates with global brands like Hanwha Vision.
Project Objectives: Security and Efficiency
Integration of over 1,450 cameras required a centralized VMS for seamless operation
The new terminal's complex layout and high foot traffic necessitated stringent objectives, including advanced security to prevent in-store theft and breaches, improved operational efficiency through customer flow management, and enhanced business intelligence for layout optimization and increased sales.
Integration of over 1,450 cameras required a centralized Video Management System (VMS) for seamless operation.
Implementation of Hanwha Vision Solutions
The project relied on Hanwha Vision's high-quality cameras, which include 1,450 units strategically placed at critical locations within the terminal:
- QNV-C6083R (Dome): 1,200 cameras for in-store, corridor, warehouse, and customer tracking.
- QNO-C6083R (Bullet): 250 cameras for exterior surveillance, including entrances and exits.
AI-Driven Applications
Three critical AI analytics solutions were integrated, leveraging Hanwha Vision cameras and Genetec’s VMS:
- People Counting: Helps optimize working hours and staff allocation by measuring customer density.
- Queue Management: Alerts staff to manage checkout queues, enhancing customer satisfaction.
- Heatmap Analysis: Visual data identifies high-traffic areas, improving product placement and store layout.
Software Integration and Management
The Genetec VMS platform consolidates all camera and analytics data, allowing ATÜ to effectively manage, visualize, and report AI data.
The platform also facilitates rapid alert mechanisms for swift incident response.
Outcomes and Advantages
Through this comprehensive implementation, ATÜ Duty Free has achieved enhanced security and operational performance at Antalya Airport:
- Efficient inventory management through high-resolution surveillance.
- Improved customer experience with reduced waiting times.
- Optimized staffing levels based on real-time people count data.
- Enhanced sales potential by leveraging heatmap analytics for store optimization.
This project illustrates how Hanwha Vision’s dependable camera technology, together with the expertise of Arte Teknoloji and collaborative partners, provides not only advanced security but also actionable insights that drive business value in the retail environment.
ATÜ Duty Free, Turkey’s pioneering duty-free retailer, aimed to establish a comprehensive security and AI-powered surveillance system in the Antalya Airport new terminal building project to maximize operational efficiency and customer experience.
This critical project was successfully implemented thanks to Hanwha Vision’s high-performance camera solutions and deep learning-based AI capabilities, combined with the flawless implementation by integrator Arte Teknoloji. This project, utilizing over 1,450 cameras, serves as a model for modern retail security and business intelligence applications.
ATÜ Duty Free
ATÜ Duty Free is one of Turkey’s and the world’s pioneering players in international standard duty-free retail. Operating in major Turkish airports such as Istanbul, Ankara, Izmir, and Antalya, as well as abroad, ATÜ is committed to providing travelers with a luxurious and enjoyable shopping experience.
Due to its wide product range, high customer traffic, and sensitive duty-paid/duty-free sales processes, security systems are not only a means of protection for ATÜ but also a critical resource for business intelligence and operational management.
Arte Technology
A pioneer in the electronic security systems sector since 2006, Arte Technology is an integrator company specializing in low-voltage systems that has delivered hundreds of successful projects.
Arte Technology offers its customers comprehensive services, from sales to after-sales support, in line with international standards and local regulations, providing solutions from global brands such as Hanwha Vision.
Project objectives and challenges
The new terminal building at Antalya Airport, with its high passenger traffic and extensive and complex store layout, required the following objectives:
- Advanced security: Prevention of in-store theft, inventory losses, and security breaches in critical areas.
- Operational efficiency: Effective management of customer flow, congestion levels, and checkout processes in the retail area.
- Business intelligence: Collecting data to analyze customer behavior, optimize in-store layouts, and increase sales.
- Integration and management: Seamless and reliable management of over 1,450 cameras and analytical data through a centralized VMS (Video Management System).
Hanwha Vision’s solution
The backbone of the project consists of Hanwha Vision cameras, chosen for their reliability and high image quality. A total of 1,450 cameras have been deployed at the terminal’s most critical points:
- QNV-C6083R (Dome) – 1200 cameras for in-store areas, corridors, warehouses and customer tracking.
- QNO-C6083R (Bullet) – 250 cameras for exterior facades, entrances/exits, and critical surveillance points.
AI applications: enhancing efficiency and customer experience
Using Hanwha Vision’s camera and Genetec’s VMS integration, three critical AI analytics solutions tailored for ATÜ were implemented:
- People counting: By accurately measuring passenger density in different sections of the store and at the main entrances, working hours and staff distribution were optimized.
- Queue management at checkouts: Cameras installed in checkout areas detect queues forming and send alerts to staff to manage.
- Heatmap: Areas where customers spend the most time within the store are analyzed visually. This data has become an indispensable business intelligence tool for optimizing product placement (merchandising) and window displays.
Software integration
All camera and analytics data is consolidated on the industry-pioneering Genetec VMS platform. This powerful integration has provided ATÜ with the following capabilities:
- Centralized monitoring and recording management.
- Rapid visualization and reporting of Hanwha Vision AI data within the VMS interface.
- Establishment of alert mechanisms for immediate response to incidents.
Results and benefits
Thanks to this comprehensive project, ATÜ Duty Free has achieved significant gains not only in security but also in operational excellence at Antalya Airport:
- Precise inventory control – High-resolution surveillance minimizes the risk of theft and loss, particularly in areas containing luxury and duty-free goods.
- Enhanced customer experience – Queue Management has reduced waiting times, for improved customer satisfaction.
- Efficient staff deployment – The right number of staff were assigned during peak hours using people counting data.
- Store optimization – Heatmap analytics highlight the most popular store areas, maximizing sales potential.
This case study demonstrates how Hanwha Vision’s reliable camera hardware, alongside distributor Entpa Elektronik A.Ş. and its Project Manager Eyüp Tetik, combined with Arte Technoloji’s integration expertise, provides the retail sector not only with video recording but also with actionable business intelligence that delivers value.
