Download PDF version Contact company

Consortio Security has adopted employee scheduling and workforce management software SmartTask to streamline internal processes and improve operational performance.

The solution will be used to better manage and monitor a team of 330 security officers that provide a range of services at 250 customer sites including manned guarding, key holding, mobile patrols and alarm response. This will enable the company to reduce its administrative burden, while enhancing the service it provides to customers.

Workforce management system

SmartTask represents a big step forward for us that will help transform our internal processes"

SmartTask represents a big step forward for us that will help transform our internal processes by gaining complete transparency of operational data,” commented Earl Knight, CEO of Consortio Security. “The software is already proving its worth and we expect to gain even greater efficiency savings and performance improvements as we embed it into our business further.”

SmartTask replaces an existing workforce management system that was no longer meeting the demands of the business in terms of usability and reporting capabilities. Following a review of the marketplace, SmartTask was selected as it offered a simple, cloud-and app-based solution, with smartform functionality. The smartphone app provides security officers with a simple way to record proof of attendance, submit incident reports, access and confirm assigned shifts, and read assignment and risk assessment forms.

Proactively managing security operation

Consortio will use SmartTask across its operations function – both centrally and regionally – to create and communicate work schedules, validate contract delivery and support duty of care. The company’s national control room will have complete visibility of all booking on-and-off of shifts, hourly check calls, scanned patrol points and raised alerts via a live dashboard. Meanwhile, three regional operations managers will have controlled access, so they can manage their individual teams, measure performance and respond to issues in real-time.

The added visibility and control provided by SmartTask is helping us proactively"

According to Tom Dilley, National Control Room Manager at Consotio Security: “The added visibility and control provided by SmartTask is helping us proactively manage our security operation in the most efficient and effective way. By streamlining our internal processes and reducing incoming calls from security officers by as much as half, we are saving a considerable amount of time, so the operations team can focus on other priorities and ensure the highest levels of customer satisfaction are maintained.”

Individual security operations

The added reporting capabilities and access to highly accurate data via SmartTask will enable Consortio to enhance service delivery and contract compliance, quickly resolving any operational issues or reacting to customer queries. Moving forward, the company is also planning to introduce an online portal, which can be accessed by customers to view real-time and historical details of their individual security operations.

Our longer-term aim is to integrate the software with our finance system"

Reports will also be used by the payroll and finance teams to help calculate employee and customer billing. Accurate timesheets will be downloaded and exported to Consortio’s finance systems, along with holiday accrual, absence and pay rate data. “The added precision and adaptability of SmartTask means we can input different variables by employee and contract to create highly accurate reports. Our longer-term aim is to integrate the software with our finance systems to automate our payroll and billing processes,” explains Elliot Moss, Consortio Security’s Head of Finance.

Accurate screening process

Meanwhile, SmartTask’s vetting module will enable Consortio’s HR team to speed up and simplify its BS7858-compliant background checking and pre-employment screening processes for new employees. It will ensure the company is complying with legal regulations such as working history, DBS checks and right to work, as well as helping to effectively source appropriate references. SmartTask Vetting will allow certificates and identification documents to be uploaded, removing the need to store paper copies, while electronic reminders will allow the software to flag-up any upcoming expiry dates.

According to Mick Stone, Head of Human Resources at Consortio Security: “SmartTask’s vetting module is already speeding up staff recruitment by having a fast and accurate screening process that is fully compliant with all legal regulations and our internal employment policies. We are, on average, reducing the time required screening a new starter by 40 per cent when compared to the previous system we had in place, which is freeing up valuable HR resource.”

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

What New Technologies And Trends Will Shape Video Analytics?
What New Technologies And Trends Will Shape Video Analytics?

The topic of video analytics has been talked and written about for decades, and yet is still one of the cutting-edge themes in the physical security industry. Some say yesterday’s analytics systems tended to overpromise and underdeliver, and there are still some skeptics. However, newer technologies such as artificial intelligence (AI) are reinvigorating the sector and enabling it to finally live up to its promise. We asked this week’s Expert Panel Roundtable: What new technologies and trends will shape video analytics in 2021?

Tackling The Challenge Of The Growing Cybersecurity Gap
Tackling The Challenge Of The Growing Cybersecurity Gap

The SolarWinds cyberattack of 2020 was cited by security experts as “one of the potentially largest penetrations of Western governments” since the Cold War. This attack put cybersecurity front and center on people’s minds again. Hacking communication protocol The attack targeted the US government and reportedly compromised the treasury and commerce departments and Homeland Security. What’s interesting about the SolarWinds attack is that it was caused by the exploitation of a hacker who injected a backdoor communications protocol.  This means that months ahead of the attack, hackers broke into SolarWinds systems and added malicious code into the company’s software development system. Later on, updates being pushed out included the malicious code, creating a backdoor communication for the hackers to use. Once a body is hacked, access can be gained to many. An explosion of network devices What has made the threat of cyberattacks much more prominent these days has been IT's growth in the last 20 years, notably cheaper and cheaper IoT devices. This has led to an explosion of network devices. IT spending has never really matched the pace of hardware and software growth Compounding this issue is that IT spending has never really matched the pace of hardware and software growth. Inevitably, leading to vulnerabilities, limited IT resources, and an increase in IoT devices get more attention from would-be hackers. Bridging the cybersecurity gap In the author’s view, this is the main reason why the cybersecurity gap is growing. This is because it inevitably boils down to counter-strike versus counter-strike. IT teams plug holes, and hackers find new ones, that is never going to stop. The companies must continue fighting cyber threats by developing new ways of protecting through in-house testing, security best practice sources, and both market and customer leads. End-user awareness One of the key battlegrounds here is the education of end-users. This is an area where the battle is being won at present, in the author’s opinion. End-users awareness of cybersecurity is increasing. It is crucial to educate end-users on what IoT devices are available, how they are configured, how to enable it effectively, and critically, how to use it correctly and safely. Physical security network A valuable product that tackles cybersecurity is, of course, Razberi Monitor™, which is new to ComNet’s portfolio. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem It monitors and manages all the system components for cybersecurity and system health, providing secure visibility into the availability, performance, and cyber posture of servers, storage, cameras, and networked security devices. Proactive maintenance By intelligently utilizing system properties and sensor data, Razberi’s award-winning cybersecurity software prevents problems while providing a centralized location for asset and alert management. Monitor™ enables proactive maintenance by offering problem resolutions before they become more significant problems. Identifying issues before they fail and become an outage is key to system availability and, moreover, is a considerable cost saving.

Will Airport Security’s Pandemic Measures Lead To Permanent Changes?
Will Airport Security’s Pandemic Measures Lead To Permanent Changes?

Travel volumes at airports have been increasing of late, although still below the 2.5 million or so passengers the Transportation Security Administration (TSA) screened every day, on average, before the pandemic. As passengers return, they will notice the airport security experience has changed during the pandemic – and many of the changes are likely to continue even longer. Need for touchless technology The lowest U.S. air travel volume in history was recorded last April, with approximately 87,500 passengers. As passenger traffic plummeted, the aviation community sought to explore the potential of new technologies to make security checkpoints more contactless and flexible when the traffic numbers return. The pandemic has seen an increase in touchless technology deployed in the screening area. Used for cabin baggage screening, Computed Tomography (CT) produces high-quality, 3-D images to enable a more thorough analysis of a bag’s contents. Imaging Technology Millimeter-wave body scanners began replacing metal detectors globally as a primary screening method Enhanced Advanced Imaging Technology (eAIT), which uses non-ionizing radio-frequency energy in the millimeter spectrum, safely screens passengers without physical contact for threats such as weapons and explosives, which may be hidden under a passenger’s clothing. Millimeter-wave body scanners began replacing metal detectors globally as a primary screening method.  AI algorithms Other innovations include an automatic screening lane, centralized image processing, and artificial intelligence (AI). Looking ahead, AI algorithms have the ability to clear most passengers and bags automatically, making the process smoother and freeing up staff to focus only on alarms. The pandemic’s need for contactless screening may accelerate the adoption of AI.   CAT machine Credential Authentication Technology (CAT) machines automatically verify identification documents presented by passengers during the screening process. The TSA continues to accept expired Driver’s Licenses and state-issued IDs for up to a year after expiration, based on the premise that license renewals may be delayed and/or more difficult during the pandemic. The REAL ID enforcement deadline was extended to Oct. 1, 2021.  Health precautions Checkpoint health precautions have been a part of the airport screening experience since early in the pandemic. Last summer, the TSA announced the “Stay Healthy. Stay Secure” campaign, which included requirements such as social distancing among travelers, ID verification without physical contact, plastic shielding installed at various locations, and increased cleaning and disinfecting. In January 2021, President Biden signed an Executive Order requiring travelers to wear face masks when in airports and other transportation facilities (to remain in effect until May 11). Checkpoint screening Clear is a privately owned company that provides expedited security that uses biometrics either a person’s eyes or face to speed along the process of getting people through checkpoints. TSA officers wear masks and gloves at checkpoints and may also wear eye protection or clear plastic face shields. The limits on allowable liquids a passenger may take on board were broadened to include a hand sanitizer container of up to 12 ounces, one per passenger in a carry-on bag. a paradigm shift Just as aviation security changed after 9/11, the COVID-19 crisis is expected to lead to a paradigm shift to create a safer and more secure environment. Measures were implemented so that passengers, staff and other stakeholders could have continued assurance and confidence in airports amid and after the pandemic.