When it comes to securing a residential care home, there are no second chances. You need access control you can trust. In Pamplona, the Casa de la Misericordia care home put its trust in SMARTair™, advanced wireless access control from ASSA ABLOY.

Caring For Elderly Residents

Caring for vulnerable or elderly people presents a unique set of security challenges. Crucially when it comes to access control, residents may find it difficult to adapt to new or complex technology. Yet at the same time, an advanced system can hugely benefit this client group. Access control that feeds back to site managers in real time can directly impact quality of care, enabling staff to respond to incidents as soon as they arise.

Residents aren’t the only ones that use a care home’s access system. Staff, volunteers and visitors must also be kept safe

And, of course, residents aren’t the only ones that use a care home’s access system. Staff, volunteers and visitors must also be kept safe. What’s needed is a system that is both easy to operate and equipped with advanced access control features — a system like SMARTair™ Wireless Online.

Flexible And Expandable System

To assist in the day-to-day care of over 500 residents, Pamplona’s Casa de la Misericordia had a specific set of demands for its new access system. Real-time control over the premises was essential in giving the residents the care they need, 24/7 and 365 days a year. “In a residence like ours it is critical to have real-time management that allows us to interact with a door at any time,” explains Ernesto Serra, Facility Manager at Casa de la Misericordia.

The system also needed to be flexible and expandable, so it could be installed in 2 phases, starting with a new build before moving on to a building dating to the 1930s. Advanced wireless technology suited to retrofitting in an old building was another must-have: the older building has large doors and walls up to 1m thick.

The new system needed to be flexible and scalable, so staff could manage access to 2 separate buildings from the same control point, amend access rights instantly, and tailor access privileges to the profiles of a varied set of site users, including staff, residents, volunteers, visitors and emergency workers.

In a residence like ours it is critical to have real-time management that allows us to interact with a door at any time
In a care-home environment, SMARTair™ upgrades security and convenience for both administrators and residents.

SMARTair™ Wireless Online

SMARTair™ Wireless Online met every requirement. With the 2-stage project complete — including 650 additional SMARTair™-enabled doors in the old building — access to the whole Casa de la Misericordia is managed from one control panel. Because SMARTair™ battery-powered components are fitted without the need for electric cabling, installing the system in a building with thick walls and doors was no problem. Installation was also quick, and minimized disruption to the day-to-day operation of the home.

“A wireless solution that allows us to install access control without wiring up the buildings is a big advantage, the system has adapted to our present and future needs,” says Ernesto Serra.

Remote Management

In a care-home environment, SMARTair™ upgrades security and convenience for both administrators and residents. With SMARTair™ Wireless Pro Online, system administrators can open any door remotely, without even being present at the premises. So, if there’s an on-site emergency, a security manager can open a door for any member of staff, even doors for which staff don’t usually have access permissions.

It’s also easy to configure the system to detect use of an internal escutcheon handle. If a resident operates their room handle, the SMARTair™ system registers an event in real time, and can send an alert to security or care staff. With this feature, residents have the independence to come and go as they please, while those responsible for their care remain updated on movements.

If a SMARTair™ card is lost, it takes a couple of click to cancel it. The costs, risks and inconveniences a mechanical key system have been eliminated

A SMARTair™ Wireless Online installation also allows administrators to amend access rights on-the-go, so users can update their permissions without having to visit an access control point, cutting wasted staff time. SMARTair™ enables administrators to tailor fine-grained levels of access to the main entrance, drug and medicine rooms, residents’ private rooms, and any other configuration needed, for any individual.

Practical Advantages

SMARTair™ practical advantages include battery-powered escutcheons and cylinders to fit wood, glass, emergency exit and fire-resistant doors, barriers, elevators, and more. The escutcheons can all be delivered with an antibacterial coating, for improved hygiene. Plus, there is a wide range of credentials, allowing every individual to open doors in the most convenient way. So, patients can carry a bracelet and tag for easy door opening.

Managers can use the SMARTair™ app to open doors instantly from any Apple, Android or Windows smartphone. For staff, a standard RFID smart card is often the most convenient solution. The system also supports PIN and card+PIN multi-authentication, for an extra layer of security.

At this Pamplona care home, SMARTair™ has provided a major security upgrade on mechanical keys. If a card is lost, it takes a couple of click to cancel it. The costs, risks and inconveniences a mechanical key system have been eliminated.

For more information on how SMARTair™ access control is helping to protect the care homes of the future, visit www.tesa.es/smartair-residentialcare

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

What New Technologies And Trends Will Shape Video Analytics?
What New Technologies And Trends Will Shape Video Analytics?

The topic of video analytics has been talked and written about for decades, and yet is still one of the cutting-edge themes in the physical security industry. Some say yesterday’s analytics systems tended to overpromise and underdeliver, and there are still some skeptics. However, newer technologies such as artificial intelligence (AI) are reinvigorating the sector and enabling it to finally live up to its promise. We asked this week’s Expert Panel Roundtable: What new technologies and trends will shape video analytics in 2021?

Tackling The Challenge Of The Growing Cybersecurity Gap
Tackling The Challenge Of The Growing Cybersecurity Gap

The SolarWinds cyberattack of 2020 was cited by security experts as “one of the potentially largest penetrations of Western governments” since the Cold War. This attack put cybersecurity front and center on people’s minds again. Hacking communication protocol The attack targeted the US government and reportedly compromised the treasury and commerce departments and Homeland Security. What’s interesting about the SolarWinds attack is that it was caused by the exploitation of a hacker who injected a backdoor communications protocol.  This means that months ahead of the attack, hackers broke into SolarWinds systems and added malicious code into the company’s software development system. Later on, updates being pushed out included the malicious code, creating a backdoor communication for the hackers to use. Once a body is hacked, access can be gained to many. An explosion of network devices What has made the threat of cyberattacks much more prominent these days has been IT's growth in the last 20 years, notably cheaper and cheaper IoT devices. This has led to an explosion of network devices. IT spending has never really matched the pace of hardware and software growth Compounding this issue is that IT spending has never really matched the pace of hardware and software growth. Inevitably, leading to vulnerabilities, limited IT resources, and an increase in IoT devices get more attention from would-be hackers. Bridging the cybersecurity gap In the author’s view, this is the main reason why the cybersecurity gap is growing. This is because it inevitably boils down to counter-strike versus counter-strike. IT teams plug holes, and hackers find new ones, that is never going to stop. The companies must continue fighting cyber threats by developing new ways of protecting through in-house testing, security best practice sources, and both market and customer leads. End-user awareness One of the key battlegrounds here is the education of end-users. This is an area where the battle is being won at present, in the author’s opinion. End-users awareness of cybersecurity is increasing. It is crucial to educate end-users on what IoT devices are available, how they are configured, how to enable it effectively, and critically, how to use it correctly and safely. Physical security network A valuable product that tackles cybersecurity is, of course, Razberi Monitor™, which is new to ComNet’s portfolio. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem. Monitor™ is a software platform that provides a top-down view of the physical security network and ecosystem It monitors and manages all the system components for cybersecurity and system health, providing secure visibility into the availability, performance, and cyber posture of servers, storage, cameras, and networked security devices. Proactive maintenance By intelligently utilizing system properties and sensor data, Razberi’s award-winning cybersecurity software prevents problems while providing a centralized location for asset and alert management. Monitor™ enables proactive maintenance by offering problem resolutions before they become more significant problems. Identifying issues before they fail and become an outage is key to system availability and, moreover, is a considerable cost saving.

Hikvision Ensures Building-Wide Security And Optimising Parking Flow For Luxury Four-Star Hotel In Kigali
Hikvision Ensures Building-Wide Security And Optimising Parking Flow For Luxury Four-Star Hotel In Kigali

Security monitoring, intrusion detection, parking management, one installation of Hikvision technology can do all this, and more. Discover how the 2000 Hotel in Kigali is using Hikvision technology to make operations more secure and efficient on every floor of its luxury four-star accommodation. The 2000 Hotel in Kigali, Rwanda, is known as the ‘highest hotel in Kigali’, offering captivating views over the city and the mountains. Guests enjoy the hotel’s four-star luxury facilities for work and leisure, taking advantage of its central location in the heart of Rwanda’s bustling capital city. Security of hotel guests has always been paramount, and so soon after the hotel was built, the management team installed security cameras throughout. However, over time it turned out that the imagery captured simply wasn’t clear enough to be useful in many situations. Underground parking lot Unfortunately, we started to notice that goods were going missing in the supermarket, as well as in the warehouse" What’s more, there were further security issues following the opening of a new supermarket on the hotel’s second floor. “Unfortunately, we started to notice that goods were going missing in the supermarket, as well as in the warehouse,” explains Miao Zhang, the Managing Director, 2000 Hotel. “Sometimes we noticed cash was missing from the registers, too.” In addition to this, the hotel was seeking a more efficient way to manage its underground parking lot. “The hotel was using a guard to let people in and out of the parking lot, and to calculate payments. But with more than 500 spaces to look after, this took time, often causing traffic jams as visitors waited to leave. Plus, the parking fees were sometimes incorrect,” explains Jaden. “Consequently, the team decided to explore how technology might be able to help.” Intrusion alarm system The 2000 Hotel chose a complete Hikvision solution, featuring 70 security cameras, a 60-channel intrusion alarm system for the supermarket, and an entrance/exit and payment system for the parking lot. In the corridors of the hotel and in the supermarket, the team installed Hikvision Dome Network Cameras (DS-2CD2145FWD-I). These discreet cameras offer high-quality images, even in low light conditions. In the hotel lobby, the stairwells and in the supermarket, the team installed Hikvision Bullet Network Cameras (DS-2CD2T45FWD-I5), with extended zoom and infrared capabilities that are ideal for these larger spaces. At the supermarket checkouts, the team installed Hikvision Varifocal Bullet Network Cameras (DS-2CD2645FWD-IZS), which feature a motorised varifocal lens for close monitoring of this busy location. Varifocal IR bullet cameras Meanwhile, Hikvision Varifocal IR DarkFighter Bullet Cameras (DS-2CD5A26G0-IZS) were installed at the main entrance of the hotel and the supermarket. These feature a wide dynamic range, ensuring clear images even when the cameras are facing strong light. To protect the supermarket outside of opening hours, the 2000 Hotel installed a complete Hikvision intrusion alarm system. The alarm system contains a PIR sensor (DS-PD2-D15AME), which is installed near the window of the supermarket. If someone intrudes in from the window at night, the system will be triggered and an alarm will be issued. Not only that, there is also a panic alarm station (DS-PEA1-21) in the control room of the supermarket. If an emergency occurs, people can use the tool to realise alarm aid at the first time. ANPR video unit The 2000 Hotel is managing the whole solution through Hikvision IVMS-5200E software Finally, at the entrance and exit of the underground parking lot, the hotel installed the Hikvision ANPR Video Unit (DS-TCG227-A), along with barriers, a card station and an integrated payment system, also from Hikvision. The 2000 Hotel is managing the whole solution through Hikvision IVMS-5200E software. Thanks to the high quality Hikvision technology, live review is very clear, making it ideal to support the investigation of any security incidents. However, since cameras were installed, there have been fewer incidents to deal with. What’s more, the supermarket team are better equipped to respond in the event of an out-of-hours breach. “If an intruder triggers the alarm, the duty manager gets an instant alert on their phone with quick access to relevant footage. This gives them real peace of mind,” says Jaden Huang, the Project Manager from Hikvision. “Indeed, it’s possible to view the status of the whole hotel system from a laptop or phone.” Parking management solution Down in the basement parking lot, the Hikvision parking management solution is working effectively. “Parking has become faster and more automated. For example, barriers will open and close automatically when customers take or insert a card, and parking charges are automatically calculated. And there are no more jams on exit,” confirms Jaden. The 2000 Hotel team are working on a new building in Kigali, with construction almost completed. The plan is to use Hikvision technology here, too. Miao says “Hikvision has provided the 2000 Hotel in Rwanda with world-class video technology that solved a host of our security and operational challenges. They also offer excellent support in one centralised location. We fully appreciate their professional service, and look forward to continuing our working relationship.”