Healthcare security applications
Serving a large geographical area of the North Island of New Zealand, the Waikato District Health Board (Waikato DHB) provides hospital and community-based health services to a population of nearly 400,000 people. With a wide range of security needs that include protecting staff and patients, securing high-risk facilities, restricting unauthorized access to medication and medical equipment, and streamlining contractor and car park management, Waikato DHB required a security solution that could...
A total overhaul of care and safeguarding measures at Southern Health NHS Foundation Trust’s mental healthcare facilities was required following historic failures, including preventable deaths in 2012 and 2013. A root-and-branch reform program was put in place to improve care, ensure transparency and cut risks. A comprehensive video surveillance solution was sought to underpin these efforts. The first phase project required complete video capture and recording at the Ravenswood House faci...
Like many inpatient health facilities around Europe, the Centre Psychothérapique de Nancy (CPN) in France had a persistent problem with lost physical keys. If a key went missing — lost or misplaced, by a resident or staff member — multiple cylinders in a unit would need to be replaced. The expense in terms of staff time and money was significant, and never-ending. And like many other health centers, CPN turned to Aperio wireless technology for a solution. Over 160 Aperio wire...
It was over a century ago that Charlotte Hungerford Hospital (CHH) was founded, as a gift by industrialist Uri T. Hungerford. The vision was to create a community hospital that would serve as a beacon of hope and a place of comfort for the sick and injured. 100 years later, that same community spirit has helped CHH evolve into a vibrant, independent, affordable healthcare network that delivers a comprehensive range of healthcare programs and services for over 100,000 lives in Northwestern...
Since 1967, Southside Medical Center has been providing affordable healthcare and related services to the insured, underinsured, and uninsured in downtown Atlanta. As one of the oldest and largest community health centres in Georgia, Southside Medical Center has continued to advance healthcare in the area by becoming the first Federally Qualified Health Center (FQHC) of Excellence to offer additional services beyond primary care. “We are in a new era and are moving forward with plans to ha...
Hospitals, medical centers, university training centers, clinics and other healthcare institutions are exposed to legal liability, ethical concerns, and subject to litigation and lawsuits, as well as changing regulation worldwide. Facilities have drugs and medical equipment onsite, making them a tempting target for crime. Healthcare Industry Challenges At the same time, aging populations in developed nations will drive increased demand for patient treatment. Rising populations and econom...
Booth number: 14039 Dahua Technology USA Inc. will display video surveillance solutions, access control and intercoms at ISC West. Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. The first year that we exhibited at ISC West was in 2012. That was before we had a local US operation. The market started to pick up our brand and was surprised that we offer extensive product portfolios. In 2014, we registered our US office and continued to participate in ISC West. Through our presence at the show, customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints. We are local here and help our customers to grow their business and increase their satisfaction with us. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization Q: What strategies do you use to get the most out of exhibiting at ISC West? A trade show is definitely a lot of investment within a few days. Therefore, how we create the best ROI and meet the right customers are very important. A trade show is not just for marketing; ensuring the best ROI requires work by several parties in an organization, including products and technical expertise as well as the sales team. We use an internal and highly coordinated plan with the team to get a better result. We make sure everyone is on the same page in terms of the products/technology we are going to present and have the people with the best knowledge to present to customers who visit our booth. Therefore, a highly coordinated team strategy is required. Q: How do you quantify your success at ISC West? What ROI do you receive from the show? Every company has their ways to follow up with the leads and evaluate the ROI from the show. The way we are using is to upload all our leads to our software and track all these leads afterwards. If they are not already buying from us, our goal is to convert them to become a registered dealer. Customers get to know us better and understand that we are not just a product manufacturer but can also support them from the service and operation standpoints If they are already our registered dealers, we seek to grow their business by using our latest technology solutions. In general, all marketing activities in business today require a clear ROI, and it has to tie into the sales numbers. From our experience, the ISC West show provides the best ROI among other shows in the North American market. Q: What company activities (outside the show floor) does your company organize each year? We have a partner event and invite our value-added dealers and partners. We’ve been hosting this event since 2015. Q: What sets ISC West apart from other trade shows on the calendar? As I mentioned, ISC West provides the highest ROI among other shows in the North America market. This show also brings many of our customers and partners to the city as well. I guess people value this opportunity to meet and discuss the technology, the industry trends, and the business to figure out how we can grow together. Other trade shows might be smaller than ISC West and targeted at different markets or address different scopes of the industry need. Every show we attend in 2019 plays a strategic role for us to communicate with the market and find the customers we are looking for.
Booth number: 8045 Costar Technologies, Inc. is a public company that designs, develops, manufactures and distributes a full range of products for the video surveillance and machine vision markets. Costar consists of five operating companies: Arecont Vision Costar, CohuHD Costar, Costar Video Systems, Innotech, and IVS Imaging. The combined product portfolio consists of surveillance cameras, video surveillance systems, recorders, monitors, lenses, cables, accessories, and cloud-enabled services. For more about their presence at ISC West, we contacted Jeff Whitney, Vice President of Marketing for Arecont Vision Costar, a Costar Technologies, Inc. business unit. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. One of our companies, Arecont Vision, exhibited in ISC West booth 17147 in 2005, a tiny space on which the hopes of the company rested. At the time AV was focused on pioneering IP megapixel surveillance cameras, but today we are part of Costar Technologies, offering cameras, VMSs, and recorders. In 2005, the technology was extremely new and unproven to the typically risk-adverse security industry. Talking with those who were with the company at time, the enthusiasm of the booth team reached the security dealers and systems integrators who were attending, helping bring megapixel cameras to a much wider audience. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The Costar companies have a very deep portfolio of products for the security market, and we bring our latest products from each business unit to ISC West. Attendees come in part to see the latest tech, and we drive our development cycle to have exciting new products to unveil on the show floor. We also have meeting space in the booth to provide one-on-one time with our executives and sales team, while sponsoring free admission to the expo for all who want it. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Unveiling our latest products and solutions to existing customers and partners is key to a successful event, and ISC West’s large impact on the industry ensures that many will attend. Perhaps even more important is informing those attending of the strength of the Costar product portfolio, including many Made in USA products and services that others don’t deliver. Both help to drive leads for projects in which we can really benefit our partners and end user customers. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? A large show like ISC West brings many of the Costar business units together, providing an excellent opportunity to continue bonding as a team, as well as to participate in events beyond the show floor. Each of our companies will participate in meetings, dinners, and events with our customers and partners throughout the days of the show. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West brings a very large number of interested, security-focused systems integrators, dealers, consultants, and end user customers all to one place for a three-day expo. That audience and opportunity to share our message validates the investment any large show requires from Costar or others. While some industry events have struggled to find and maintain their audiences, ISC West continues to deliver quality, knowledgeable attendees from across the Americas and around the world. The show differs from other events we do, which are typically regional in attendance or focused more on specific vertical markets.
Booth number: 12089 At this year's ISC West, VIVOTEK USA, Inc. will be showcasing their 180⁰/360⁰ product line plus other general form factors with new features and benefits, including a cybersecurity application embedded onto the cameras, crowd detection, smart motion detection, tailgating, and many more. In addition to IP cameras, VIVOTEK will display a comprehensive product line that also includes NVRs, video receivers, video servers, PoE switches, and video management software. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. We have come a long way from a little-known surveillance manufacturer with a small booth size VIVOTEK has been an exhibitor at ISC West for many years now. Looking back, we have come a long way from a little-known surveillance manufacturer with a small booth size to one of the global providers in the security industry with a recognizable and trusted brand. Now, we are well-known in the industry and are proud of our accomplishments, but we feel greater things are still in front of us. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? Each year, we want our booth to tell our stories – who we are, what we do and what we are capable of, and where we are heading. We do not want to just be another camera manufacturer who only promotes and displays products; we want to be the solution provider that customers are looking for. In addition, we have very knowledgeable sale managers who can assist visitors at our booth who are looking for surveillance, whether it’s an upgrade or a totally new solution. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Gain industry knowledge and perspective as to where surveillance security industry is heading Like any trade show, it is difficult to quantify success. We attend ISC West to promote the VIVOTEK brand, meet and discuss with customers and gain industry knowledge and perspective as to where surveillance security industry is heading. If we achieve these, then ISC West is a success for us. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? Our main focus each year at ISC West has always been the interaction with customers and potential customers on the show floor. We pride ourselves in the products and technology we offer, and there aren’t any other trade shows in North America to showcase our capabilities than ISC West. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? ISC West is the industry standard of security trade shows in North America. Since we are a security surveillance manufacturer, ISC West is the one show that all manufacturers in this industry must attend.
Booth number: 26041 March Networks is a global provider of video surveillance and video-based business intelligence solutions. Their product portfolio is end-to-end, ensuring that customers can deploy comprehensive solutions designed to help them address real business challenges and improve performance. At ISC West this year, March Networks will be showcasing new hosted services, new PTZ cameras and additional offerings. Attendees will also be encouraged to discover their solutions for banking, retail, cannabis and transportation – all of which help organizations transform video into business intelligence through the integration of surveillance video, analytics, and data from business systems and IoT devices. For more about their presence at ISC West, we contacted Peter Strom, President and CEO, March Networks. And not surprisingly, the technology was a lot less sophisticated compared to what we see today Q: What was the first year your company exhibited at ISC West? Please share your remembrances of that experience. I believe March Networks first exhibited at ISC West in 2001. I did not join the company until 2003, however I had been working in the industry for several years already, and can recall that the exhibitions back then had a much different feel. For one thing, there weren’t the very large companies we see today dominating a lot of the landscape. And not surprisingly, the technology was a lot less sophisticated compared to what we see today. Anyone who has worked in physical security for a long time can attest to the remarkable shift we have seen over the years, first with the transition from analog to IP video and all that entails, to security analytics, to today’s truly advanced business intelligence applications, hosted solutions, and artificial intelligence, computer vision and similar content analytics. Q: What strategies do you use to get the most out of exhibiting at ISC West? Our most effective strategy by far is scheduling our business meetings in advance of ISC West. Our sales team does a very good job of planning meetings with enterprise end users and channel partners ahead of time, so we’re hitting the ground running even before the doors open on Day 1 of the event. In addition, our channel partners are also very well organized, and know which organizations they are going to bring to our booth during ISC West. This pre-planning saves us a tremendous amount of time and ensures that we make the most of the opportunity to meet face-to-face with the many decision-makers who have traveled to the show. The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year Q: How do you quantify your success at ISC West? What ROI do you receive from the show? The quality and quantity of our planned business meetings is definitely how our company measures the success of our ISC West participation each year. Of course we do track the number and quality of the leads we capture as well; however, our face-to-face meetings with end user organizations and channel partners are the primary measures of our ROI. Q: What company activities (outside the show floor) does your company organize each year? The activities we organize outside of the show floor vary from year to year. We have hosted customer appreciation events and roundtable events. We will typically organize an internal sales meeting as well to take advantage of the fact that many of our salespeople and product managers are in the same location. Q: What sets ISC West apart from other trade shows on the calendar? The timing of ISC West is good for most people, as it is still early enough in the budget cycle for most customers to leverage the show to help make decisions – particularly in our banking, retail, cannabis and transit target verticals. Holding the event consistently in Las Vegas is also beneficial, as it makes it easier for people and exhibitors to plan in advance. The city itself is well equipped to handle large exhibitions, offering everything from a central conference space at the Sands to the convenience of nearby accommodations, restaurants etc. Travel is typically convenient as well. In our opinion, ISC West is the premier industry show in North America and appears to be gaining momentum each year.
Booth number: 18037 Hikvision will showcase a wide-range of its video surveillance solutions and security products such as its DarkFighterX dual-sensor with patented bi-spectral fusion technology for low light color imaging; thermal technology for critical perimeter applications, as well as preventive maintenance through temperature alarming and fire detection; specialty solutions for vertical markets including retail, education, gaming and commercial real estate with tailored products and valuable business intelligence analytics; TurboHD (HD over coax) for high resolution video using existing cabling; PanoVu and multi-sensor cameras. We will also feature Hikvision’s central management system, HikCentral, which provides a highly-scalable, reliable, and efficient centralized system management. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience? Hikvision has exhibited at ISC West since 2006. Our presence has grown considerably since then. Each year we showcase Hikvision’s latest technologies and the evolution of the brand through ad campaigns: “Heartbeat of Security” (2016), “Art of Video Surveillance” (2017), and “Achieve Extraordinary” (2018). At ISC West, Hikvision enjoys re-connecting with existing customers and developing new partnerships. Over the years, Hikvision has demonstrated growth and strength within the industry and will continue to support its partners through the dedicated workforce that makes up Hikvision North America. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? The strategy is simple. We bring the latest and greatest in technology and a knowledgeable workforce to meet our customers and partners. With our latest products displayed at our booth and our team of product managers, vertical-market leaders, and other technical gurus readily available in one place, it’s a great opportunity to connect with our current and future partners. Of course, we also have one-on-one client meetings in our meeting rooms throughout the show. And, we also host interactive experiences including trivia games, product demonstrations, and other technical presentations at the Thought Theater in our booth. Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? Hikvision quantifies its success with a variety of metrics including traffic throughout the booth, attendance at educational sessions we host, the number of meetings we conduct with customers, and responses from our sales team on the engagement with integrators and end users after the show. We also measure the feedback we receive from our advertising campaigns whether it’s through our signage at the show or coverage in publications. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners We host a Hikvision Partner Celebration @ ISC West, an invitation-only event to celebrate Hikvision Dealer Partners, distribution, technology and design partners, and end users. We consider it a fun way for us to say thank you to our valued partners in a casual setting. We’re also an enthusiastic sponsor of the Mission 500 Security 5/2K. Hikvision is fielding a running team, and we’ve begun our fundraising in earnest. Corporate social responsibility is part of our DNA at Hikvision, and the Security 5/2K is a wonderful way to join with our security industry colleagues to make a difference in kids’ lives and give back. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? Hikvision attends a variety of important conferences and trade shows throughout the year, but ISC West is the big show that attracts international attendees that everyone looks forward to. We wouldn’t miss it.
Booth number: 20031 Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond Pelco’s priorities for 2019 at ISC West are informed by worldwide trends in the security industry. As a result, Pelco will be focusing on enhancing cloud connectivity and cybersecurity for their customers. In addition, VideoXpert is Pelco’s best-selling video management solution, so this system will be the primary solution focus moving forward. Pelco is also planning to build upon Pelco Professional Services, which will include VxCare, a three-tier service plan for VideoXpert owners available worldwide this May. Overall, Pelco is highly invested in providing end-to-end video surveillance solutions for customers, so this priority will remain the same in 2019 and beyond. Q: What Was The First Year Your Company Exhibited At ISC West? Please Share Your Remembrances Of That Experience. Pelco was established in its current form around the year 1987, we have been attending ISC West since at least then. One memory that stands out is having to make many coax cables connect with all the analog cameras and switchers. Q: What Strategies Do You Use To Get The Most Out Of Exhibiting At ISC West? We truly value the media relationships we’ve nurtured over the years. The security trade media specifically have played a pivotal role in sharing the latest news as it relates to our industry and ISC West. In addition to media relations, e-mail blasts and blogs are also key tools to build buzz around our exhibit. Lastly, we utilize a playbook and training protocols developed for our sales department. This information ultimately benefits our customers because they will receive accurate and up-to-date information about our video surveillance solutions. One way we quantify our success at ISC West is to keep track of the number of people attending our booth Q: How Do You Quantify Your Success At ISC West? What ROI Do You Receive From The Show? One way we quantify our success at ISC West is to keep track of the number of people attending our booth. The show is considered the premier event in North American security so a major way we measure our ROI is through initial or final meetings with customers and partners. These initial connections can happen on or near the show floor. In addition, our product managers and engineers create a dialog with our customers so they can determine the transferrable value of a potential solution, which in turn influences our product world map. Q: What Company Activities (Outside The Show Floor) Does Your Company Organize Each Year? We have participated in the Security 5K in support of Mission 500. Additionally, we sometimes host customers at local end user sites so they get to see the system in operation. Q: What Sets ISC West Apart From Other Trade Shows On The Calendar? It’s the best-attended security conference in North America by far, attracting both domestic and international visitors.
Artificial intelligence allows machines to do jobs previously done by people. When it comes to security and surveillance, this technology allows cameras and control room equipment to identify a wide range of threats automatically and in real time across hundreds or even thousands of cameras – allowing security teams to take immediate action to protect people and assets. AI Technology And Surveillance Solutions Artificial Intelligence technology built into surveillance solutions help organizations optimize their security Video surveillance cameras are the electronic eyes of any security operation. In the past, human supervision was needed to make sense of the images captured, and to assess whether certain events posed a security risk or not. With some organizations using hundreds or even thousands of cameras to protect their people and assets, manual review of footage is simply impossible – potentially leaving them vulnerable to security breaches. Advanced Artificial Intelligence technology built into surveillance solutions can help organizations overcome this challenge and optimize their security. This means cameras, control-room equipment and back-end infrastructure can now ‘learn’ about potential threats for themselves by recognizing people, vehicles and even behaviors. Detection And Prevention The manual interventions needed with traditional security systems mean that teams were frequently reacting to breaches that had already happened. Artificial intelligence changes all this by recognizing potential threats before they impact company’s people or assets – allowing security teams to react immediately to neutralise any potential threat. Artificial intelligence solutions can automatically trigger alerts when a person appears in a restricted area For example, artificial Intelligence solutions can automatically trigger alerts when a person appears in a restricted area, or when a vehicle with a blacklisted number plate enters a site. With alerts delivered in real time, teams can identify and react to security threats and protect people and assets more effectively. And because alerts are automated, potential threats are hardly missed or overlooked. How Does Artificial Intelligence Work? Artificial intelligence systems become more intelligent over time, building databases of potential threats and reacting to new events accordingly. This allows systems to ‘think for themselves’ and to alert teams of any suspicious events or people who are caught on camera. Artificial intelligence technologies use advanced algorithms based on Deep Learning to distinguish between different kinds of security events and threats. Technologies incorporated into the Hikvision portfolio include: Facial recognition which allows law enforcement personnel to identify suspects and commercial teams to identify VIP customers in real time. Vehicle identification which can be used to identify vehicle number plates and recognize different types of vehicles (even down to make and model), or to trigger alerts when vehicles enter restricted areas. Perimeter protection which helps organizations to identify real threats by distinguishing people and vehicles from other moving objects and keeping false alarms to a minimum. Business intelligence which employs people counting, queue detection, and heat mapping technologies, so that organizations can enhance operational efficiency by making use of the data report. Increasing Commercial Success Artificial intelligence isn’t just useful for identifying security threats – although this is a key strength of the technology. It can also help organizations increase their competitiveness and commercial success. For example, VIP customers who opt to participate in special marketing promotions or other incentives can be identified so staff can provide the right kind of service at the right time. This gives organizations the opportunity to personalize the service experience, foster loyalty and maximize customer lifetime revenues. Artificial Intelligence can help organizations to better understand customers and meet their needs more effectively In the same way, artificial Intelligence can help organizations to better understand customers and meet their needs more effectively – leading to more commercial opportunities. One feature – called People Counting – allows stores and commercial centers to map footfall at peak times, ensuring that staffing is optimized to meet demand. At the same time, stores can see which areas of the building customers visit most and adjust their merchandising and product positioning accordingly to maximize the sales opportunities. Artificial Intelligence At Hikvision Hikvision’s family of artificial intelligence products include the DeepinView network cameras and DeepinMind NVRs. The products help to tackle security with facial recognition; monitoring and counting of people; and recognition and detection of vehicles, to name a few. These features all depend on artificial intelligence technology to recognize, classify and respond to security threats. This article was written by Hikvision.
Johnson Controls recently unveiled the findings of its 2018 Energy Efficiency Indicator (EEI) survey that examined the current and planned investments and key drivers to improve energy efficiency and building systems integration in facilities. Systems integration was identified as one of the top technologies expected to have the biggest impact on the implementation in smart buildings over the next five years, with respondents planning to invest in security, fire and life-safety integrations more so than any other systems integration in the next year. As advanced, connected technologies drive the evolution of smart buildings, security and safety technologies are at the center of more intelligent strategies as they attribute to overall building operations and efficiencies. SecurityInformed.com spoke with Johnson Controls, Building Solutions, North America, VP of Marketing, Hank Monaco, and Senior National Director of Municipal Infrastructure and Smart Cities, Lisa Brown, about the results of the study, smart technology investments and the benefits of a holistic building strategy that integrates security and fire and life-safety systems with core building systems. Q: What is the most striking result from the survey, and what does it mean in the context of a building’s safety and security systems? The results show an increased understanding about the value of integrating safety and security systems with other building systems Hank Monaco: Investment in building system integration increased 23 percent in 2019 compared to 2018, the largest increase of any measure in the survey. When respondents were asked more specifically what systems they we planning to invest in over the next year, fire and life safety integration (61%) and security system integration (58%) were the top two priorities for organizations. The results show an increased understanding about the value of integrating safety and security systems with other building systems to improve overall operations and bolster capabilities beyond the intended function of an individual system. Q: The survey covers integration of fire, life safety and security systems as part of "smart building" systems. How do smarter buildings increase the effectiveness of security and life safety systems? Hank Monaco: A true “smart building” integrates all building systems – security, fire and life-safety, HVAC, lighting etc. – to create a connected, digital infrastructure that enables individual technologies to be more intelligent and perform more advanced functions beyond what they can do on their own. For example, when sensors and video surveillance are integrated with lighting systems, if abnormal activity is detected on the building premise, key stakeholders can be automatically alerted to increase emergency response time. With integrated video surveillance, they also gain the ability to access surveillance footage remotely to assess the situation. When sensors and video surveillance are integrated with lighting systems abnormal activity on the premise can automatically be detected Q: How can integrated security and life safety systems contribute to greater energy efficiency in a smart building environment? Hank Monaco: Security, fire and life-safety systems can help to inform other building systems about how a facility is used, high-trafficked areas and the flow of occupants within a building. Integrated building solutions produce a myriad of data that can be leveraged to increase operational efficiencies. From an energy efficiency standpoint, actionable insights are particularly useful for areas that are not frequently occupied or off-peak hours as you wouldn’t want to heat or cool an entire building for just one person coming in on the weekend. When video surveillance is integrated with HVAC and lighting systems, it can monitor occupancy in a room or hallway. The video analytics can then control the dimming of lights and the temperature depending on occupant levels in a specific vicinity. Similarly, when access control systems are integrated with these same systems, once a card is presented to the reader, it can signal the lights or HVAC system to turn on. In this example, systems integration can ultimately help enable energy savings in the long run. Security and life safety systems contribute to help enable greater energy efficiency and energy savings in the long run Q: What other benefits of integration are there (beyond the core security and life safety functions)? Hank Monaco: Beyond increased security, fire and life-safety functions, the benefits of systems integration include: Increased data and analytics to garner a holistic, streamlined understanding of how systems function and how to improve productivity Ability to track usage to increase efficiency and reduce operational costs Enhanced occupant experience and comfort Increased productivity and workflow to support business objectives Smart-ready, connected environment that can support future technology advancements Q: What lesson or action point should a building owner/operator take from the survey? How can the owner of an existing building leverage the benefits of the smart building environment incrementally and absent a complete overhaul? Lisa Brown: Johnson Controls Energy Efficiency Indicator found that 77% of organizations plan to make investments in energy efficiency and smarter building technology this year. This percentage demonstrates an increased understanding of the benefits of smart buildings and highlights the proactive efforts building owners are taking to adopt advanced technologies. There is an increased understanding that buildings operate more effectively when different building systems are connected As smart buildings continue to evolve, more facilities are beginning to explore opportunities to advance their own spaces. A complete overhaul of legacy systems is not necessary as small investments today can help position a facility to more easily adopt technologies at scale in the future. As a first step, it’s important for building owners to conduct an assessment and establish a strategy that defines a comprehensive set of requirements and prioritizes use-cases and implementations. From there, incremental investments and updates can be made over a realistic timeline. Q: What is the ROI of smart buildings? Lisa Brown: As demonstrated by our survey, there is an increased understanding that buildings operate more effectively when different building systems are connected. The advanced analytics and more streamlined data that is gathered through systems integration can provide the building-performance metrics to help better understand the return on investment (ROI) of the building systems. This data is used to better understand the environment and make assessments and improvements overtime to increase efficiencies. Moreover, analytics and data provide valuable insights into where action is needed and what type of return can be expected from key investments.
Where are video surveillance cameras headed? At the core of next-generation Internet Protocol (IP) cameras are advanced chips with artificial intelligence (AI) at the edge, enabling cameras to gather valuable information about an incident: scanning shoppers at a department store, monitoring city streets, or checking on an elderly loved one at home. Thanks to advanced chip technology, complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras —professional to consumer — fueling the democratization of AI in the IP camera market.Complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras Expanding The Global IP Camera Market The video surveillance equipment market grew to $18.5 billion in 2018 and is expected to increase this year, according to IHS Markit. The latest research points to video everywhere, edge computing, and AI as the top technologies that will have a major impact in both commercial and consumer markets in 2019. Computing at the edge means that the processors inside the camera are powerful enough to run AI processing locally, while still encoding and streaming video, and are able to do it all at the low-power required to fit into the limited thermal budget of an IP camera. New SoC chips will be able to perform all of the processing on camera and provide accurate AI information, with no need to send data to a server or the cloud for processing. Instead, data can be analyzed right in the camera itself, offering high performance, real-time video analytics, and lower latency — all critical aspects of video surveillance. This new AI paradigm is made possible by a new generation of SoCs, a key driver behind the market growth of IP cameras. Complex analytics operations are becoming more affordable across the full spectrum of surveillance cameras to fuel the advent of AI in the IP camera market Micro-Processor-Enabled Video Analytics Next-generation video cameras will be able to create heat maps of stores to see where people spend the most timeMicroprocessor-enabled analytics allow users to more easily extract valuable data from video streams. How about an insider’s view into retail customer behavior? Consider video cameras at a department store, monitoring shoppers’ behavior, traffic patterns, and areas of interest. Next-generation cameras will recognize how long a shopper stays in front of a specific display, if the shopper leaves and returns, and if the shopper ultimately makes a purchase. Next-generation video cameras will be able to create heat maps of stores to see where people spend the most time, so retailers will be able to adjust product placement accordingly. Analytics will also help identify busy/quiet times of the day, so retailers can staff accordingly. By understanding customers’ behavior, retailers can determine the best way to interact with them, target specific campaigns, and tailor ads for them. Cue the coupons while the shopper is still onsite! Analytics will also help identify busy/quiet times of the day, so retailers can staff accordingly Fast Processing For Rapid Response At City Level City surveillance and smart cities are depending on advanced video surveillance and intelligence to keep an eye on people and vehicles, identify criminals, flag suspicious behavior, and identify potentially dangerous situations such as loitering, big crowds forming, or cars driving the wrong way.Quick local decisions on the video cameras are also used to help analyze traffic situations Quick local decisions on the video cameras are also used to help analyze traffic situations, adjust traffic lights, identify license plates, automatically charge cars for parking, find a missing car across a city, or create live and accurate traffic maps. Real-Time HD Video Monitoring And Recording When it comes to home monitoring, what will next-generation video surveillance cameras offer? Real-time monitoring and notification can detect if a person is in the back yard or approaching the door, if there’s a suspicious vehicle in the driveway, or if a package is being delivered (or stolen). Advanced video cameras can determine when notifications are and aren’t required, since users don’t want to be notified for false alerts such as rain, tree branches moving, bugs, etc. Next-generation video camera capabilities can also help monitor a loved one, person or pet, helping put families at ease if they are at work or on vacation. For example, helpful analytics may be used to detect if someone has fallen, hasn’t moved for a while, or does not appear for breakfast according to their typical schedule. City surveillance and smart cities are depending on advanced video surveillance and intelligence to keep an eye on people and vehicles, identify criminals, flag suspicious behavior, and identify potentially dangerous situations Next-Gen IP Cameras When evaluating next-generation IP cameras (cameras on the edge), look at the brains. These cameras will likely be powered by next-generation SoCs chips. Here is what this means to you: Save on network bandwidth, cloud computing and storage costs. There is no need to constantly upload videos to a server for analysis. Analysis can be performed locally on the camera, with only relevant videos being uploaded. Faster reaction time. Decisions are made locally, with no network latency. This is critical if you need to sound an alarm on a specific event. Privacy. In the most extreme cases, no video needs to leave the camera. Only metadata needs to be sent to the cloud or server. For example, the faces of people can be recognized in the camera and acted upon, but the video never reaches the cloud. The cameras can just stream a description of the scene to the server “suspicious person with a red sweater walking in front of the train station, has been loitering for the last 10 minutes, suggest sending an agent to check it out.” This could become a requirement in some EU countries with GDPR rules. Easier search. Instead of having to look through hours of video content, the server can just store/analyze the metadata, and easily perform searches such as “find all people with a red sweater who stayed more than five minutes in front of the train station today.” Flexibility/personalization. Each camera at the edge can be personalized to work better for the specific scene it is looking at, compared to a generic server. For example, “run a heat map algorithm on camera A (retail) as I want to know which sections of my store get the most traffic; and run a license plate recognizer on camera B (parking lot) as I want to be able to track the cars going in/out of my parking lot.” No cloud computing required. For cameras in remote locations or with limited network bandwidth, users have the ability to perform all analytics locally, without relying on uploading video to a server/cloud. Higher resolution/quality. When AI processing is performed locally, the full resolution of the sensor can be used (up to 4K or more), while typically the video streamed to a server will be lower resolution, 1080p or less. This means more pixels are available locally for the AI engine so that you will be able to detect a face from a higher distance than when the video is streamed off camera. AI At The Edge Professional-level IP cameras capable of performing AI at the edge are coming soon with early offerings making their debut at this year’s ISC West. As we enter 2020, we will begin to see the availability of consumer-level cameras enabling real-time video analytics at the edge for home use. With rapid technology advancement and increased customer demand, AI is on the verge of exploding. When it comes to image quality and video analytics, IP cameras now in development will create a next-generation impact at department stores, above city streets, and keeping an eye on our loved ones.
Cloud platforms and applications are becoming prevalent across security solutions. In the simplest terms, cloud systems store and access data and programs over the Internet instead of using an on-premises computer server. The cloud is a metaphor for the Internet. This technology helps security integrators provide managed services and the advantages of off-site systems and services to customers, which is why cloud computing is often mentioned among the 'megatrends' in the physical security industry. Here is part one of our Cloud Security series. Cloud Computing The way users purchase services and products is changing in all walks of life, including the physical security market. The traditional concept of buying and owning a product is giving way to the idea that it is possible to purchase the services it offers instead. Data capture form to appear here! This approach has come from the consumer realization that the outcome is more important than the tools to achieve it. For example, this approach is evident with the rise of music streaming services as opposed to downloads or physical products. And it coincides with a rise in cloud computing. The cloud is a metaphor for the Internet and the way users purchase services and products is changing in all walks of life, including the physical security market With the physical security industry becoming ever more integrated – and truly open systems now a reality – there is every reason to assume this service-led trend will come to dominate the way our industry interacts with its clients as well. Customer choice equates to a change of focus and interest, with physical products being eclipsed by the benefits of the overall solution. Cloud-based services put the onus on the result rather than which device the user chooses. There are benefits for security providers too. Rather than simply 'shifting boxes' and enduring the inevitable sales peaks and troughs this creates; Security as a Service (SaaS) sales allow manufacturers and installers to enjoy a more stable business model. Cloud-Based Solutions Will Have Large Impact “Cloud-based solutions will continue to have a large impact across the security industry in 2019,” says Fawzia Atcha, Vice President, Imron Corp., one of our Expert Panelists. “We saw this trend dominate product offerings in the home security market throughout 2018. We expect the commercial and industrial markets to move in this direction as well, thanks to customer demand." More and more businesses are realising that leveraging the cloud is the most efficient way to solve emerging challenges" "End users are looking for more streamlined experiences, opting for applications that can be accessed remotely from mobile devices as opposed to desktop software or through a server. Dealers and integrators are seeking to increase recurring monthly revenue through managed services to drive their bottom line. These are just some of the factors driving strong adoption of hosted and web-based cloud solutions.” “More and more businesses are realizing that leveraging the cloud is the most efficient way to solve emerging challenges,” says Ron Virden, Chief Operating Officer, ACRE, LLC, another Expert Panelist. “Cloud-based applications offer significant financial savings by enabling more cost-effective scaling, as well as a reduction in hardware maintenance and management costs, more resilience, ease of mobile support, flexibility, and greater user experience.” Integrators are adjusting business models to leverage cloud-based solutions and there has been a rise of cloud-based products and offerings Accessibility, Infrastructure And Management Wayne Jared, VP Engineering of 3XLOGIC, Inc., another Expert Panelist, lists three features of cloud-based SaaS that are the most valuable: Eliminating the need for internal infrastructure, and thus upfront costs and long-term maintenance issues; Allowing “experts” to manage the environment and take the burden off stretched or non-existent IT staff; Accessibility from anywhere for ease of use with higher-level security. There has been a rise of cloud-based products and service offerings that security integrators have access to. While a few key players have offered cloud-based solutions for a couple of years, on the video side in particular, now the cloud is really picking up steam across all other security and life safety solutions. As a result, integrators are adjusting their business models to leverage these cloud-based solutions into recurring revenue models as managed security service providers (MSSP). Part two, coming soon.
Terrorism is among the more unyielding security threats worldwide, but a report on global terrorism from the Institute for Economics & Peace, Sydney, Australia, provides reason for optimism, especially outside the world’s terrorism hot spots such as Iraq and Afghanistan. Europe is the region with the biggest improvement from the impact of terrorism and has recorded a marked fall in terrorist activity. The number of deaths in Western Europe fell from 168 in 2016 to 81 in 2017. Turkey, France, Belgium, and Germany recorded the most significant falls, with only the United Kingdom, Spain, Sweden, Finland, and Austria registering increases. As a whole, deaths from terrorism fell for a third consecutive year, after peaking in 2014. Bombings and armed assaults have been the most common form of terrorist attack every year for the past 20 years. Ranking Countries Based On Impact Of Terrorism The Global Terrorism Index (GTI) was developed in consultation with the Global Peace Index Expert PanelThis article excerpts some of the insights from the Institute for Economics & Peace’s report Global Terrorism Index 2018: Measuring the Impact of Terrorism. The Institute for Economics & Peace (IEP) is an independent, non-partisan, non-profit think tank dedicated to shifting the world's focus to peace as a positive, achievable, and tangible measure of human well-being and progress. The report ranks individual countries based on their impact from terrorism. The Global Terrorism Index (GTI) was developed in consultation with the Global Peace Index Expert Panel. The GTI scores each country on a scale from 0 to 10; where 0 represents no impact from terrorism and 10 represents the highest measurable impact of terrorism. Countries are ranked in descending order with the worst scores listed higher in the index. The United Kingdom scored 5.610 on the GTI scale, up seven spots in the ranking to No. 28. By comparison, the United States scored 6.066 (up 12 spots to rank No. 20), France scored 5.475 (ranked at No. 30) and China scored 5.108 (ranked at No. 36). Fall In Deaths But Rise In Terrorist Incidents Twenty-one countries in Europe recorded improvements on their GTI score in 2017, with 11 registering deteriorations in their scores. The impact of terrorism fell for the region on average. Europe recorded the largest percentage decrease in deaths from terrorism of any region in the world in 2017, with total deaths falling by 75 per cent. In Western Europe, deaths from terrorism fell by 52 percent, from 168 in 2016 to 81 in 2017 In Western Europe, deaths from terrorism fell by 52 per cent, from 168 in 2016 to 81 in 2017. From January until October 2018, fewer than 10 deaths were recorded in the region. Despite the fall in deaths, the number of terrorist incidents increased to 282 in Europe in 2017, up from 253 in the prior year. Furthermore, eight countries in Western Europe recorded at least one death from terrorism in 2017, the highest number in the past 20 years. 27% Decrease In Total Number Of Deaths At the top of the global ranking, No. 1 is Iraq (which scored 9.746 and accounted for 25 percent of the deaths from terrorism) and Afghanistan is No. 2 (with score of 9.391 and representing 23 percent of deaths). The rest of the Top 5 countries are Nigeria, Syria and Pakistan. Iraq recorded over 5,000 fewer deaths from terrorism in 2017, while Syria recorded over 1,000 fewer deaths The total number of deaths from terrorism fell by 27 per cent between 2016 and 2017, with the largest decreases occurring in Iraq and Syria. Iraq recorded over 5,000 fewer deaths from terrorism in 2017, while Syria recorded over 1,000 fewer deaths. The fall in deaths was reflected in scores on the GTI, with 94 countries improving, compared to 46 that deteriorated. Extremism Linked To Ex-Criminals There is a growing body of evidence that indicates people in Western Europe with a criminal background may be especially susceptible to alignment with extremist beliefs, radicalisation, and possible recruitment by terrorist groups, according to the report. Extremists groups provide a ‘redemption narrative’ for alienated young people with a criminal background, while also allowing them to use their illicit skills and networks. Most of the studies conducted in Western Europe find that more than 40 per cent of foreign fighters and those arrested for terrorist activity have some form of criminal background. This pattern of recruitment is of particular concern for countries in Western Europe, with the number of returning foreign fighters expected to grow in the years ahead as ISIL continues to crumble in Iraq and Syria, say the researchers. Increase In Far-Right Political Terrorism Elsewhere, the threat of far-right political terrorism is on the rise. There were 66 deaths from terrorism caused by far-right groups and individuals from 113 attacks for the years from 2013 to 2017. Of those, 17 deaths and 47 attacks occurred in 2017 alone. The majority of attacks were carried out by lone actors with far-right, white nationalist, or anti-Muslim beliefs In Western Europe, there were 12 attacks in the United Kingdom, six in Sweden, and two each in Greece and France. In the United States, there were 30 attacks in 2017 which resulted in 16 deaths. The majority of attacks were carried out by lone actors with far-right, white nationalist, or anti-Muslim beliefs. The GTI is based on the National Consortium for the Study of Terrorism and Responses to Terrorism (START) Global Terrorism Database (GTD), the most authoritative data source on terrorism today. The GTI produces a composite score so as to provide a ranking of countries on the impact of terrorism. The GTD consists of systematically and comprehensively coded data for 170,000 terrorist incidents.
Cybersecurity has become a major element – and a major source of discussion – in the physical security marketplace as a result of the rise in networked systems. And we may still not be talking enough about cybersecurity. Here is part one of our Cybersecurity series. “Cybersecurity requires everyone in the security industry to be playing offense and defense at the same time, every single day,” says Bill Bozeman, President and CEO of PSA Security Network. “It needs to just become part of the standard conversation when we are talking about physical security because they are so intertwined.” Creating New Industry Leaders Cybersecurity and physical security can be seen as two parts of a single entity, and increasingly the two will be combined at the enterprise level over the next several years. “This convergence of physical security and cybersecurity will create new industry leaders that will emerge to lead a new segment of the combined market through strong investment and leadership,” says Rob Lydic of ISONAS, now part of Allegion. Data capture form to appear here! Cybersecurity issues dominate almost every discussion in today’s physical security industry, and the clear message is that “manufacturers and integrators must continue to create robust and scalable cybersecurity offerings to protect customer data and facilities,” says Lydic. He contends that cloud services providers (such as ISONAS) are more cybersecure and reliable ‘by orders of magnitude’ than non-cloud solutions. Cybersecurity is linked to cloud-based systems and managed security service provider models Cloud-Based Services The Security Industry Association (SIA) has listed cybersecurity as one of 2019’s ‘Top Megatrends’ in the physical security market. SIA says it is important to prioritize cybersecurity among security businesses, for customers’ businesses, and for vendors. The trend calls for continual process improvement and investment. Bill Bozeman of PSA Security Network agrees: “Cybersecurity has definitely taken a strong foothold in the industry.” With the continued expansion of cloud-based services, cybersecurity will be more important than ever to integrators, manufacturers and end users alike, he says. Notably, cybersecurity is directly linked to two other important industry trends listed by Bozeman: cloud-based systems and the rise in recurring monthly revenue (RMR) and managed security service provider (MSSP) models, whose focus will include cybersecurity. Loss Prevention Executives The days when cybersecurity was exclusively the domain of the information technology (IT) department are gone. “Cybercrime is one of the biggest threats organizations of all sizes and types face today,” says Michael Malone, CEO of ADT Cybersecurity (formerly known as Datashield). “Considering the magnitude of these crimes, it now falls on the entire organization, including the traditional security or loss prevention executives, to band together to combat these threats.” Cybercrime is one of the biggest threats organizations of all sizes and types face today Malone favors (and his company offers) a managed detection and response (MDR) service, which combines advanced technology and human analysis. Using packet capture on the network, an MDR analyst can ‘replay’ a cyber security event and dig deeper into the incident and determine remediation steps. It’s an approach that significantly cuts through false positive ‘noise’ so security teams can focus on what matters. Helping Security Officers Interestingly, cybersecurity is poised to benefit from another major trend in the physical security market – the rise of artificial intelligence. Specifically, machine learning applications for cybersecurity include: detecting malicious activity, helping security officers determine what tasks they need to complete in an investigation process, analyzing mobile endpoints, decreasing the number of false positive threats, automating repetitive tasks like interrupting ransomware, and potentially closing some zero-day vulnerabilities. But AI in this case is not a panacea. Christopher McDaniels of Mosaic451 recommends pairing human intellect with machine technology to sort through data faster and catch hackers before they do much damage. Part two of our Cybersecurity series coming soon.
The Savelberg nursing home has implemented smart domotics to provide elderly people affected by dementia with a wider range of movement. Depending on individual abilities, residents can move freely within three living zones. Savelberg has chosen the Conview Care solution from Leertouwer, which uses MOBOTIX cameras. Integrating Residential And Care Services Savelberg in Gouda is part of Zorgpartners Midden-Holland. Zorgpartners is a full-service organization offering diverse residential and care options for elderly people in the Central Holland region. A lot of attention is paid to integrating independent living and care provision. Conview Care is a complete care solution for organizations that wish to improve their processes with the help of technology One of the fifteen centers, Savelberg is managed by Irene Feenstra, who said: “We have been investing for years in care for elderly people affected by dementia in order to increase their quality of life. In late 2014, prior to commencing the planned renovation of two sections that house elderly people affected by dementia, we started looking for a new call-for-assistance system. "Zorgpartners Midden-Holland have been using the IQ Messenger communication platform for some time, which is one of the reasons why, after comparing several solutions, we decided on Conview Care from Leertouwer.” Conview Care is a complete care solution for organizations that wish to improve their processes with the help of technology. It stands out in the market due to its open integrability, vendor-neutral technology, and ease of management. Video And Audio Care Solution As soon as a resident ventures outside their allowed living zone, the care givers are notified through a message on their smartphone" "Here at Savelberg, the care solution includes video surveillance, sound and motion detection, and electronic wristbands", says Jasper Coppes, Care & Technology specialist at Leertouwer. "This combination automatically informs the staff if one of the residents exits the approved living zone. "High resolution Q25 MOBOTIX cameras function as smart video and audio sensors. In addition, an infrared ring developed by Gold-IP is provided thus allowing for night-time surveillance. This naturally happens with the consent of the customers or their direct family, and without saving any images." "Each residence is equipped with a smart sensor with camera which automatically sends a message once a resident gets out of bed," says Feenstra. "If the person returns to bed after going to the toilet, there is no problem and nobody needs to go and check on them. If said resident needs help, the care giver in charge notices immediately enabling them to react adequately." 24/7 Wander Detection Using the Conview Care solution, Leertouwer has created three living zones for Savelberg, allowing for 24/7 wander detection. The innermost zone consists of the floor where elderly people affected by dementia live. Within this zone, they can move with a greater feeling of freedom, as the previous boundary using air-lock doors has been removed from near the elevator. The second living zone consists of the entire building with nine floors and all shared areas, while the third zone has an additional open terrace and garden. "Since we removed all physical boundaries our dementia patients have visibly thrived," says Feenstra. "As soon as a resident ventures outside their allowed living zone, the care givers in charge are notified through a message on their smartphone. If a resident leaves the outermost zone and thus our premises, we can immediately bring him or her back.” We plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years." New Domotics Give More Freedom Although Feenstra prepared a business case for the new solution in late 2014, the greater freedom for all residents and the staff are more important than financial savings. "Our employees no longer need to do unnecessary night-time rounds which may disturb the sleep of residents, but can nevertheless immediately intervene if there really is a problem. Moreover, they feel that the new domotics ensures a lighter and happier atmosphere in the ward, which helps them enjoy their work more. "Approximately 40 flats over two floors have currently been equipped with a MOBOTIX Q25 camera connected to Conview Care. Until now, they have been working flawlessly. Implementing them was easier than expected and our care givers are also remarkably enthusiastic about and happy with them. They perceive it as a new way of working which increases the well-being of our residents. "Given these positive experiences, we plan to work with Leertouwer to equip all flats with Conview Care and smart MOBOTIX cameras over the coming years."
The City International Hospital (CIH) is a new multi-specialty hospital located within the Binh Tan district in Ho Chi Minh City, Vietnam. Located in the International Hi-Tech Healthcare Park, CIH features the latest medical technology and imaging equipment. With a large volume of visitors anticipated at the hospital every day, the need for a best-in-breed surveillance solution was a high priority from the onset of the project. To fulfill this requirement, hospital administrators turned to Citek Corporation, a technology integrator located in Ho Chi Minh City. IP Surveillance With Arecont® Megapixel Cameras The need to secure CIH by maintaining the highest levels of situational awareness was a primary design objective for the new video surveillance system. To achieve this goal, Hoa Lam’s management team worked together with Citek’s technical personnel to design and install a superior video surveillance system. The decision to deploy an IP surveillance solution featuring Arecont Vision megapixel cameras was based on superior functionality and image quality, ease of use, and the ability to manage the system centrally or remotely. “We always rely on the quality of Arecont Vision® cameras”, says Mr. Thomas Tran, CEO of Citek Corporation. “Our experience with Arecont Vision® has made them our first choice for every large project because of their exceptional performance and image quality.” Situational Awareness Both Day And Night Citek became an Arecont Vision® installer in Vietnam in 2009, and installation of the video surveillance system was a smooth process by the experienced integrator. The video surveillance system at CIH is monitored on a local network, which includes a main server and two client systems. There are approximately two hundred Arecont Vision® cameras installed at the CIH facility to date There are approximately two hundred Arecont Vision® cameras installed at the facility to date, including approximately one hundred SurroundVideo® 360° AV8365DN 8 megapixel (MP) panoramics and 35 SurroundVideo® 180° AV8185DN 8 MP panoramic cameras. These high-performing cameras deliver exceptional situational awareness in both day and night lighting conditions. Additionally, there are approximately 60 Arecont Vision® MegaVideo® AV2115DN compact day/night megapixel cameras installed at key locations which are operational 24/7. “The quality of Arecont Vision® cameras more than satisfies our requirements for image quality,” said Mr. Lai Voon Hon, General Director of Hoa Lam-Shangri-La. “The system is working very well for us and Arecont Vision® is extremely responsive to our needs.” Substantial Savings, Superior Coverage The CIH management team carefully evaluated their long-term return on investment (ROI) comparing IP and analog surveillance system solutions. Since a smaller number of Arecont Vision® megapixel cameras provide superior area coverage to conventional cameras, substantial savings are derived. This includes reducing the number of cameras, cables, poles, and housings plus the requirement for less ongoing maintenance and fewer VMS licenses. Additional savings are derived from the reduction in manpower needed to watch video feeds and guard the facility. Beyond the financial benefits, CIH management recognises the intangible ROI achieved from maintaining high security, which makes the facility a safer place for patients, staff and visitors. “The International Hi-Tech Healthcare Park will be the first integrated healthcare development in Vietnam to provide a comprehensive healthcare environment employing high-tech medical equipment and a professional medical staff. Our new video surveillance system is an important element of that environment,” said Mr. Lai Voon Hon.
Hamilton Health Sciences, a March Networks customer since 2004, is the second largest healthcare organization in Ontario with seven hospitals and 11,000 employees serving 2.3 million residents in Hamilton and the surrounding area. Keeping patients, staff and visitors safe, and protecting the organization’s physical assets in so many locations is a demanding job, but a monitoring center with a video wall and March Networks DecodeStation VX software has been a game changer. State-of-the-art Monitoring Center For years, security officers in each hospital or clinic monitored video locally on desktop computers. Now, video is monitored centrally in a purpose-built facility with three, 60-inch overhead monitors, a smartboard and four workstations for conducting investigations. Housed in the brand new Ron Joyce Children’s Healthcare Center, the monitoring center operates 24/7 with video feeds from surveillance cameras in a dozen or more locations across the healthcare organization’s footprint. “Security staff in their individual locations still have access to local video, but the central monitoring facility serves as the security department’s nerve center and gives us an extra set of eyes that we didn’t have before,” said security manager Derek Bailey. “If there’s an issue with someone acting out or posing a threat to staff, the call goes to the central monitoring facility. They’ll dispatch officers on site and use live camera views to give them a heads-up about what to expect. If the person causing a disturbance leaves the scene prior to the arrival of security, we can track them throughout the facility with our March Networks system and relay that information to our officers.” "You can sit down in front of a March Networks system and pick it up very quickly. The graphical user interface is straightforward" Hybrid Capability NVRs Hamilton Health Sciences recently transitioned to March Networks Command Enterprise video management software, which ties together one Command Enterprise server, 30 previous generation and new 8000 Series Hybrid NVRs and approximately 500 cameras. “The hybrid capability of the March Networks NVRs is a big plus,” said Bailey, “because they allow us to use both analog and IP cameras. We’d like to upgrade to an all-IP system today, but budgets are tight in healthcare, so it’s important for us to be able to transition to IP over time.” Hamilton Health Sciences almost ended up with a different video surveillance system at the new Ron Joyce Children’s Healthcare Center when consulting engineers specified a competitor’s product, but Bailey and co-manager Darren Hayes were able to make a business case in favour of enterprise-wide uniformity with March Networks. “We’ve always liked the fact that the March Networks system is backward compatible and very user friendly,” said Bailey. “There isn’t a huge learning curve for someone who is new to the system or someone who isn’t particularly computer-savvy. You can sit down in front of a March Networks system and pick it up very quickly. The graphical user interface is straightforward. “I also like how we were able to migrate from the older Visual Intelligence video management system to Command Enterprise, with live monitoring, evidence manager and investigator functionality all accessible on one screen.” Customized User Management The March Networks Command software provides Bailey with extensive user management capabilities as well, allowing him to administer user credentials and audit what people are doing on the system. The system helps the organization manage the usual risks, including slip and falls, abandoned bags, threats to staff and thefts “We’re a big department with 80 security staff and other users at different levels throughout the organization, so it’s important for us to manage the number of cameras people are able to access. “For example, we have a volunteer association that runs all of our cafeterias,” said Bailey. “We give them access to certain cameras in their area for process monitoring. They can see how busy they are and adjust staffing levels if necessary. The system allows us to limit their access to live video only.” Hamilton Health Sciences relies primarily on existing third-party surveillance cameras, but uses March Networks PTZ cameras in its parking garages. The cameras are used to capture video in main lobbies, hallways, clinics, registration desks and Emergency Department waiting areas. Managing Risk, Accidents And Theft The system helps the healthcare organization manage the usual risks, including slip and falls, abandoned bags, threats to staff and thefts. For example, shortly after the installation of the new video surveillance system at the Ron Joyce Children’s Healthcare Center, a Nintendo gaming system disappeared. “We reviewed our recorded video and were able to see a member of the cleaning staff walking out with the item,” said Bailey. “We brought the employee in for questioning and told him we knew he did it. He denied it at first, but confessed when we showed him the video. He told us he took the gaming system to a pawn shop, so we persuaded him to buy it back and return it, then terminated his employment.” Hamilton Health Sciences relies on Stokoe Communications, a March Networks certified partner in Hamilton, for service and support. “We use them as our first-tier support for all of our cameras and NVRs,” said Bailey. “They’re very responsive and great to deal with. We also contact March Networks tech support from time to time. They’re a great bunch of people. I have nothing but great things to say about the level of service we get.”
Background When the security team at Palmetto Health Baptist, an acute care Medical Center in Columbia, S.C., invested in an upgrade to their surveillance cameras from black-and-white to color, they did so with the expectation that it would significantly improve the quality of video they were capturing. Unfortunately, this turned out to be the equivalent of putting new paint and tires on a car that really needs a new engine. In the hospital’s case, the new cameras only made it more evident that its entire signal transmission and recording infrastructure was obsolete and that, without replacement, the system was simply not capable of providing the quality of picture and recording required. Problems With three medical office buildings, three parking garages, an employee office building, plus the five buildings comprising the medical center complex itself, Bernard Bourne, security manager for the hospital, knew that more was needed to bring state-of-the-art security to this 21st century medical complex. “We are located in the downtown area, four blocks from the state capital,” Bourne says. “We have everything going on around our hospital. Our campus footprint stretches across several city blocks with city streets going in between our buildings.” “When we started out, we were using old VHS tapes and were recording at three locations,” adds Bourne. “We weren’t doing a good job of capturing anything, because the way the video was multiplexed and then recorded to tape, we were losing too much detail. There was very little, if anything, that was acceptable for use in prosecuting cases in court.” For example, in one specific instance, a female employee of the hospital had her purse snatched and was then dragged up a flight of stairs – all on supposedly “protected” hospital property. However, when video was reviewed that should have captured the event on tape, the only preserved image was that of the employee by herself on the stairs. There was nothing recorded that could help identify the perpetrator. This incident made it eminently clear that it was time for a better system. “The solution was to invest in a top-of-the-line system,” Bourne says. “We went out for bids and looked at quite a few equipment brands. Everything we wanted, Vicon was either able to do or would be able to do with their next software release. We made a decision and went with the ViconNet digital video management platform.” Putting Things In Place When it came to the installation, Bourne found the process to be fairly simple – so much so that he did it himself! “Most of the equipment was installed by me with the help of one other person at the hospital,” Bourne says. “We had a contractor run some additional video line and AC power lines, but since we already had existing CCTV systems running, we just disconnected the old monitoring and recording equipment and were able to hook up the new system, set it up and put it on the network. It was user-friendly enough to do that. I needed very little help from the distributor or Vicon. It was like hooking up a DVD player at home.” "We made a decision and went with the ViconNet digital video management platform" The hospital started out monitoring roughly 130-135 cameras, most of which they shifted over from their previous system. In some locations, Bourne changed out the existing camera to put in pan-tilt-zoom. “We took the Kollector 240,” Bourne says. “All those systems have 900 gigabyte hard drive capacity. We had 16 of those. We also took two additional Kollectors and added RAID units for extra storage.” The hospital uses the extra storage to maintain a disaster recovery site, he explains. “We record in five individual locations. We have also connected the systems to the hospital computer network. The disaster recovery is located offsite. It records every camera on the network 24/7 as a backup. You could literally set one of the recording locations on fire, and still have the information up to the point that the network was disconnected to see what happened at the backup location.” Setting up this system required the cooperation of the IT department. “We weren’t on the network before,” he says. “Vicon did a good job of showing IT the bandwidth we’d be using. IT didn’t have any problems with it. Whenever I was setting up an area, I told IT what connections I needed, they gave us the IP addresses for them and we went up and started working.” Bourne says he took about three months to get everything changed over. He would change out one recording location and let it run for several weeks before moving to the next location. “And that was with me doing my regular job as well,” he adds. Difference Between Night And Day Since the initial installation was completed at the beginning of 2004, Bourne has noticed big benefits to the new Vicon system. “We’ve had a lot of usable video for prosecution,” he says. “Just the other day there was a bank robbery down the street. The police weren’t sure which direction the suspect went. Our outside cameras were able to help. We also have a guy in jail right now awaiting trial, accused of stealing a large amount of computers from us. We have excellent video on that too.” Beyond the evidentiary value, Bourne is pleased with the system’s ability to view from multiple locations with any combination of cameras. “The technology is state-of-the-art,” he says. “It’s like night and day. We can do everything we always wanted to do. We have map overlays where we can put a map of the building up, click on a camera icon and it automatically brings up cameras for that area.” "Vicon did a good job of showing IT the bandwidth we’d be using. IT didn’t have any problems with it" And perhaps most importantly, Bourne says, the hospital employees feel safer with the system. “It provides peace of mind for our employees. It’s an extra sense of security because they know now that we are watching. It gives them an extra eye in the sky.” Results Bourne is pleased to work with Vicon. When he had some ideas for a software change to one of the products, the manufacturer asked him if he would test the product. As a result, the hospital now acts as a beta site for Vicon. This has led to the hospital’s adoption of some new technology that has been released since their initial installation. “We have beta tested IP cameras, servers and domes,” Bourne says. The hospital is in the process of purchasing a new building in the fall. Bourne has already ordered the Vicon equipment for that building, including the IP equipment he has beta tested at the main hospital. “We are adding the IP equipment,” he says. If the testing phase continues to go as well as it currently has, “the IP server will be a tremendous benefit for us. If I have a problem arise, I will be able to take cameras to an area, plug them into the IP Server and the server into the network, and boom - we have video coming from that area. No more massive amounts of cable to pull.” Bourne also has plans for expansion on the main system. “We have two out of the three parking garages fully operational with cameras,” he says. “The third garage has one floor completely installed. The five upper floors have limited camera coverage and need to be fully installed. There is also a warehouse about a mile away that will be hooked into the Vicon system.” “The greatest benefit to me,” adds Bourne, “is that I can take my laptop and connect to the internet anywhere outside the hospital, access our VPN and can view cameras, control cameras or make administrative changes to the camera systems layout or functionality."
Virtua called on the services of CM3 Building Solutions of Fort Washington, Pennsylvania to design and install their new system, as well as local manufacturer’s representative, ASR Enterprises, Inc. to assist with equipment selection. After choosing ExacqVision NVRs, Virtua’s management team met with various megapixel camera suppliers to review their product lines and to see demos. After extensive testing and analysis, Arecont Vision megapixel cameras were selected for Virtua’s new system as a result of their superior resolution, processing power, product selection and use of H.264 compression technology. New Arecont Vision megapixel cameras added to the security systems throughout Virtua’s facilities are connected to ExacqVision’s hybrid network video recorders (NVRs). The system design allows for the seamless transition to a networked platform over time, eliminating the need to immediately replace all existing analog cameras. The hybrid recording solution also enables Virtua to immediately capitalize on the performance and cost efficiencies of Arecont Vision megapixel cameras in locations where they are most needed, with the ability to easily integrate additional megapixel cameras overtime. To preserve the integrity of security operations, new Arecont Vision megapixel cameras and ExacqVision NVRs are installed on a dedicated network connected by an NVR server with dual network interface controller (NIC) cards. This method isolates video bandwidth from the hospital’s data network until video needs to be viewed via a remote client. The NVRs are installed locally with varying storage requirements based on current camera counts and anticipated future expansion. Virtua’s smaller facilities have 2 Terabytes of storage, while hospitals and larger facilities have storage capacities ranging from 8 to 40 Terabytes. Surveillance and access control systems for Virtua’s hospitals, long-term care facilities, health and fitness centers, and corporate business services facilities are monitored centrally at the company’s Incident Command Center (ICC) located in Camden, New Jersey. The ICC is the location that also dispatches security personnel to all facilities. The megapixel cameras used throughout the Virtua system include Arecont Vision models AV8185, AV3155DN-1HK, AV2155 and AV3105. Arecont Vision’s SurroundVideo® AV8185 is an 8 megapixel, 180-degree panoramic H.264 IP camera that incorporates four 2-megapixel CMOS image sensors to provide 6400x1200-pixel panoramic images at 5.5 frames-per-second (fps). Th e panoramic view can also be set at lower resolutions to provide faster frame rates, such as 1600x1200-pixel images at 22 fps or 800x600-pixel images at 88 fps. Low-light sensitivity is 0.2 lux at F2.0. The 180-degree panoramic camera can substitute up to 24 analog cameras. Features include image cropping and up to four regions of interest for forensic examination and digital PTZ. The megapixel cameras used throughout the Virtua system include Arecont Vision models AV8185, AV3155DN-1HK, AV2155 and AV3105 Virtua also uses 2 and 3 megapixel Mega- Dome® IP cameras from Arecont Vision. Model AV3155DN-1HK is a 3 megapixel H.264 network (IP) MegaDome integrated camera, lens and IP66-rated dome providing 2048x1536-pixel images at 15 fps and 0.2 lux light sensitivity at F1.4. Features of the all-in-one camera include a 1/2” CMOS sensor and Arecont Vision’s Mega-Video® image processing at 80 billion operations per second. The camera employs H.264 (MPEG 4, Part 10) compression to minimize bandwidth and storage requirements while maintaining real-time image resolution. Capabilities include motion detection, image cropping, region-of-interest viewing and the ability to zoom into an image after it is archived (forensic zooming). Virtua uses the day/night (DN) model featuring a motorized IR cut filter which is removed in low light conditions to provide increased sensitivity. The 2 megapixel Arecont Vision AV2155 MegaDome® has similar features and provides 1600x1200-pixel images at 24 fps, with low-light sensitivity of 0.1 lux at F1.4. Both domes feature a camera gimbal with 360-degree pan and 90-degree tilt adjustments for easy installation. Also used at various Virtua sites is the Arecont Vision’s AV3105 3 megapixel box camera, which has specifications similar to the Arecont Vision AV3155 dome. Megapixel Benefit The image quality and digital PTZ capabilities of Arecont Vision megapixel cameras far exceed analog and conventional IP cameras allowing Virtua to capture and record extremely detailed video images over large coverage areas. Combined with recent cost reductions in NVR storage and network switches, the use of fewer cameras allows Virtua to transition to high-quality video with the highest levels of cost-efficiency, which translates into lower total cost of ownership and overall higher ROI. Arecont Vision’s megapixel cameras also allow for significant upgrades in system functionality compared to standard-resolution IP cameras. In addition to lower bandwidth and storage requirements, megapixel cameras dramatically decrease costs related to other elements of a system, including fewer software licenses, fewer lenses and a decrease in man-hours needed to install and operate systems. Additionally, Arecont Vision megapixel cameras’ ability to provide highly accurate digital PTZ functionality translates into fewer moving parts than traditional PTZ systems, which reduces maintenance costs and the potential for failure. “Due to the exceptional resolution provided by Arecont Vision’s megapixel cameras, and the deployment of several AV8185 panoramic cameras, we have easily expanded our coverage capabilities using fewer cameras with outstanding results,” said Paul M. Sarnese, System Safety Director, Virtua Health. “The performance of our new surveillance systems has helped us to improve overall security. It has been a win-win situation for Virtua.” The Arecont Vision system proves its value on a daily basis monitoring more than 4 million square feet of coverage area. After a recent incident at one facility, Virtua’s ICC staff reviewed crystal clear megapixel images within minutes and quickly distributed them to security managers and personnel throughout the enterprise for immediate action.
Security surveillance specialist AD Network Video is introducing its enhanced integrated HD IP video solution for hospitals. Virtual NVR delivers high definition IP video images for evidential purposes which directly tackle theft and anti-social behavior in a completely secure way. The Virtual NVR aims to offer hospitals secure environments, a culture of safety for patients, visitors and staff. The new solution offers video of high quality that can be used for whatever action is appropriate, including legal action if necessary. The Virtual NVR solution intelligently distributes video storage across single or multiple locations, with IP cameras recording and storing images on the in-camera server. These will carry on recording even in the event of a network outage as the devices operate as if they were standalone systems resulting in no single point of failure. The evidential recordings are easily accessible locally or from the control room via a single user interface and are exported in compliance with police and home office guidelines. Recordings can be archived and managed from a central location driving greater efficiency and flexibility in locating and retrieving video from multiple sites. Virtual NVR's secure and segregated network enables hospital operators to implement the HD IP camera solution and integrate event triggers. Virtual NVR has flexible and scalable qualities, from general practices to large hospital trusts. AD Group, of which AD Network Video is the solutions arm, has developed security surveillance solutions for more than 30 years. Current solutions include FireVu for early fire detection, and for logistics losses, TransVu. Both can be used in healthcare environments
Round table discussion
ISC West 2019 is in the industry’s rear-view mirror, and what a show it was! The busy three days in April offered a preview of exciting technologies and industry trends for the coming year. We asked this week’s Expert Panel Roundtable: What was the big news at ISC West 2019?
Our Expert Panel is an opinionated group on a wide variety of topics, and we are dedicated to providing a useful and flexible forum to share those opinions. This week, our panelists address a range of opinions about several self-selected topics, culled from the large number of Expert Panelist responses we have collected in the last year. In this Expert Panel Roundtable article, we will share these varied and insightful responses to ensure they are not lost to posterity!
Ethical hackers are familiar to the world of cybersecurity. As cybersecurity awareness increases in physical security, they are also playing a larger role to ensure the safety of networked and information technologies used in our market. We asked this week’s Expert Panel Roundtable: What is the role of ‘ethical hackers’ to ensure cybersecurity of networked products in the physical security market?