The access control solution was supplied, installed and commissioned by local SALTO Partner TMB Systems Group
Over 62 high profile doors at the center are fitted with offline networked SALTO XS4 handle sets

Customer

As the number of people attending Accident and Emergency Departments and Acute Medical Units (AMU) continues to grow and put pressure on the NHS, a brand new medical center in South West London is welcome news.

Nelson Health Centre in Merton, South West London, is being developed on the site of the former Nelson Hospital on Kingston Road. NHS Merton Clinical Commissioning Group (CCG) has been leading on the planning of the clinical services at the facility and is currently working with the appointed service providers to equip and prepare the building for when it opens its doors to patients on 1 April.

Funded through a NHS Local Improvement Finance Trust (LIFT), a Private Public Partnership which has been developed with South London Health Partnerships Ltd (SLHP), the brand-new facility will mean a vastly improved patient experience for the local population, with clinical functionality and innovative technology at the very heart of the new center.

The innovative healthcare center, which will be a BREEAM (Health) excellent rated building, will provide a spacious and modern environment allowing more people to be seen diagnosed and treated as quickly as possible. Its full height glass entrance atrium will give users a good internal perspective of the center before they even enter the building. Once inside, color coded departments and self-check in screens will help avoid queuing and the GP waiting areas have additional check-in screens and call screens to let patients know when they are ready to be seen and where they need to go.

Two local GP practices, The Cannon Hill Lane Medical Practice and The Church Lane Practice, are relocating to the new center with the intention of forming a new single organization bringing the best from both practices to deliver excellent care to their patients.

Departments at the new Medical Center

The center will provide outpatient treatment in areas such as General medicine, General surgery, Gynecology, Respiratory medicine, Rheumatology, Dermatology, Trauma and Orthopaedics, Diabetes, Cardiology, Urology, Colorectal surgery, Gastroenterology and Ophthalmology (provided by Moorfields Eye Hospital NHS Foundation Trust ) as well as a host of other diagnostic and community services.

"The controllers utilize SALTO Virtual Network (SVN) software to enable the doors and their operating Mifare smart cards to be updated throughout the site and..."

A fantastic, modern state of the art resource for the residents of Merton, there has been real attention given here as to how the NHS estate can help to improve efficiency, move more care out of hospitals and exploit new technologies.

This includes making provision for the security and safety of all staff that will work in the new center through the specification and installation of a SALTO smart electronic access control solution.

Key Issues

The challenges involved in securing a medical facility are unlike those in almost any other building. Most need to have relatively easy access because they want to provide a welcoming environment for patients. While this dictates that it is often necessary to allow for high levels of public access to the facility and its health service amenities, including the routes linking different departments, entry to many back of house areas and other facilities needs to be restricted for the protection of staff, patients and property.

Personal safety and crime prevention are obviously key issues for any medical center, especially given that medical products and pharmaceuticals are usually stored on the premises. But managers in the health service are also required to address the legal implications of effective security as well. Legislation such as the Health and Safety at Work Act, the Occupiers Liability Act and the Management of Health and Safety at Work Regulations impose a wide-ranging duty of care upon them and data protection laws also call for the strengthened safeguarding of personal information, a factor with clear relevance to the health service and its patient medical records.

Solution - SALTO XS4

The access control solution was supplied, installed and commissioned by local SALTO Partner TMB Systems Group.

Managing Director, Tony Burton, says “Our brief was to design and install a secure, flexible and cost effective access control solution that was simple to use to meet both the NHS and end user’s needs. To achieve this we recommended SALTO Systems and their battery operated wire free XS4 platform.

As the premier healthcare-tailored access control system used in hospitals all over the world, one of the biggest benefits of the SALTO XS4 solution is that it needs no hard wiring. Removing the need to cable saves time, hassle, disruption and, not least, significant sums of money, which is always important in an NHS project. Given the modern open plan design of the new center it was also important that the security products fitted blended seamlessly with the design ethos and architecture of the building.

This has been achieved with a mix of offline and online doors, and now 62 high profile doors at the center are fitted with offline networked XS4 handle sets in an attractive stainless steel finish. These include medical supply, medical room and surgical room doors, and these are supplemented by 37 online networked controllers.

The controllers utilize SALTO Virtual Network (SVN) software to enable the doors and their operating Mifare smart cards to be updated throughout the site and access profiles of staff to be changed rapidly as required adding real value to the access management of the center.

"A couple of features of the systems they particularly like are blacklisting and staff roll call, and the fact that if key security is breached due to the loss of a card,..."

Another important consideration for the center was the fact that they wanted to control everything on-site with just a single card system. This means staff does not have to carry multiple cards around with them and using a multi-function card can provide a wide range of user benefits. We’re now implementing this so that the access control and pay on foot parking systems are integrated and work together. In addition, we’re also in early discussions with the center with regard to using the cards for vending and photocopy machine use as well.”

Benefits

SALTO SVN eliminates the physical restrictions of traditional standalone electronic doors and can seamlessly integrate with other third party systems if required while allowing the center’s smart cards and locks to be updated, restricted or deleted remotely. The cards build up 'on-card' audit trails through normal use giving the center complete control over all their access needs.

Commenting on the project, David Hill, Area Manager, SALTO Systems says, “The vision for the Nelson Health Centre is to bring a wide range of health and care services closer to the local community and reduce trips to hospital. Their wish to implement modern technology to provide security for both the building and its staff is in line with our mission to provide excellent services to our healthcare customers.

Their smart cards can be programmed to allow access to specific rooms or areas within the center for selected periods only, with the doors auto locking at pre-specified times if required. A couple of features of the systems they particularly like are blacklisting and staff roll call, and the fact that if key security is breached due to the loss of a card, it can be instantly deleted without the need or cost of changing locks – saving Nelson Health Centre time and money.”

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

Which Security Technologies Are Becoming Outdated Or Obsolete?
Which Security Technologies Are Becoming Outdated Or Obsolete?

When technology performs a required task effectively, there is little reason to upgrade to the ‘next big thing’. In this regard, the physical security market is notoriously slow to change. Much of yesterday’s most robust and dependable equipment is still in place at thousands of customer sites, still performing as well as the day it was installed. However, there comes a point when any technology becomes outdated. We asked this week’s Expert Panel Roundtable: Which security technologies are becoming outdated or obsolete?

Physical Security And The Cloud: Why One Can’t Work Without The Other
Physical Security And The Cloud: Why One Can’t Work Without The Other

Human beings have a long-standing relationship with privacy and security. For centuries, we’ve locked our doors, held close our most precious possessions, and been wary of the threats posed by thieves. As time has gone on, our relationship with security has become more complicated as we’ve now got much more to be protective of. As technological advancements in security have got smarter and stronger, so have those looking to compromise it. Cybersecurity Cybersecurity, however, is still incredibly new to humans when we look at the long relationship that we have with security in general. As much as we understand the basics, such as keeping our passwords secure and storing data in safe places, our understanding of cybersecurity as a whole is complicated and so is our understanding of the threats that it protects against. However, the relationship between physical security and cybersecurity is often interlinked. Business leaders may find themselves weighing up the different risks to the physical security of their business. As a result, they implement CCTV into the office space, and alarms are placed on doors to help repel intruders. Importance of cybersecurity But what happens when the data that is collected from such security devices is also at risk of being stolen, and you don’t have to break through the front door of an office to get it? The answer is that your physical security can lose its power to keep your business safe if your cybersecurity is weak. As a result, cybersecurity is incredibly important to empower your physical security. We’ve seen the risks posed by cybersecurity hacks in recent news. Video security company Verkada recently suffered a security breach as malicious attackers obtained access to the contents of many of its live camera feeds, and a recent report by the UK government says two in five UK firms experienced cyberattacks in 2020. Cloud computing – The solution Cloud stores information in data centres located anywhere in the world, and is maintained by a third party Cloud computing offers a solution. The cloud stores your information in data centres located anywhere in the world and is maintained by a third party, such as Claranet. As the data sits on hosted servers, it’s easily accessible while not being at risk of being stolen through your physical device. Here’s why cloud computing can help to ensure that your physical security and the data it holds aren’t compromised. Cloud anxiety It’s completely normal to speculate whether your data is safe when it’s stored within a cloud infrastructure. As we are effectively outsourcing our security by storing our important files on servers we have no control over - and, in some cases, limited understanding of - it’s natural to worry about how vulnerable this is to cyber-attacks. The reality is, the data that you save on the cloud is likely to be a lot safer than that which you store on your device. Cyber hackers can try and trick you into clicking on links that deploy malware or pose as a help desk trying to fix your machine. As a result, they can access your device and if this is where you’re storing important security data, then it is vulnerable. Cloud service providers Cloud service providers offer security that is a lot stronger than the software in the personal computer Cloud service providers offer security that is a lot stronger than the software that is likely in place on your personal computer. Hyperscalers such as Microsoft and Amazon Web Service (AWS) are able to hire countless more security experts than any individual company - save the corporate behemoth - could afford. These major platform owners have culpability for thousands of customers on their cloud and are constantly working to enhance the security of their platforms. The security provided by cloud service providers such as Claranet is an extension of these capabilities. Cloud resistance Cloud servers are located in remote locations that workers don’t have access to. They are also encrypted, which is the process of converting information or data into code to prevent unauthorized access. Additionally, cloud infrastructure providers like ourselves look to regularly update your security to protect against viruses and malware, leaving you free to get on with your work without any niggling worries about your data being at risk from hackers. Data centres Cloud providers provide sophisticated security measures and solutions in the form of firewalls and AI Additionally, cloud providers are also able to provide sophisticated security measures and solutions in the form of firewalls and artificial intelligence, as well as data redundancy, where the same piece of data is held within several separate data centres. This is effectively super-strong backup and recovery, meaning that if a server goes down, you can access your files from a backup server. Empowering physical security with cybersecurity By storing the data gathered by your physical security in the cloud, you're not just significantly reducing the risk of cyber-attacks, but also protecting it from physical threats such as damage in the event of a fire or flood. Rather than viewing your physical and cybersecurity as two different entities, treat them as part of one system: if one is compromised, the other is also at risk. They should work in tandem to keep your whole organization secure.

Hybrid Working And The Threat Of Desk Data
Hybrid Working And The Threat Of Desk Data

The transition to remote working has been a revelation for many traditional office staff, yet concerns over data security risks are rising. Mark Harper of HSM explains why businesses and their remote workers must remain vigilant when it comes to physical document security in homes. Pre-pandemic, home offices were often that neglected room in people’s homes. But now things are different. After the initial lockdown in 2020, 46.6% of UK workers did some work at home with 86% of those doing so because of the pandemic. Semi-Permanent workspaces Since then, many have found that over time, those semi-permanent workspaces have become slightly more permanent – with official hybrid working coming into effect for an assortment of businesses and their teams. The adoption of hybrid working can in fact be seen as one of the few positives to come from the pandemic, with less travel, more freedom and higher productivity top of the benefits list for businesses and their employees. The handling of sensitive documents, is a growing concern for office managers But those welcomed benefits don’t tell the whole story. The transition to remote working has undoubtedly impacted workplace security, with various touch points at risk. The handling of sensitive documents for example, is a growing concern for office managers. In simpler times, sensitive data was more or less contained in an office space, but with millions of home setups to now think about, how can businesses and their office managers control the issue of desk data? Physical document security As of January 2021, it’s said that one in three UK workers are based exclusively at home. That’s millions of individuals from a variety of sectors, all of which must continue in their efforts to remain data secure. With that, reports of cyber security fears are consistently making the news but that shouldn’t be the sole focus. There is also the underlying, but growing, issue of physical document security. The move to remote working hasn’t removed these physical forms of data – think hard drives, USBs and paper based documentation. A recent surge in demand for home printers for example, only exemplifies the use of physical documents and the potential security issues home offices are facing. Adding to that, research conducted in 2020 found that two out of three employees who printed documents at home admitted to binning those documents both in and outside of their house without shredding them. Data security concern Without the right equipment, policies and guidance, businesses are sure to be at risk Those findings present a huge data security concern, one that must be fixed immediately. The Information Commissioner’s Office (ICO) has since released guidance for those working from their bedrooms and dining tables. Designed to help overcome these challenges, the ‘security checklists’ and ‘top tips’ should be the first port of call for many. Yet throughout, the ICO make reference to ‘following your organization’s policies and guidance’ – highlighting that the onus isn’t solely on the individuals working from their makeshift offices. Office managers have a monumental task on their hands to ensure teams are well equipped within their home setups. Without the right equipment, policies and guidance, businesses are sure to be at risk. But it would be wrong to insinuate that unsecure desk data has only now become an issue for organizations. Modern office spaces Keeping clear desks has long been a battle for many office managers. In fact, clear desk policies are practiced in most modern office spaces, with it recognized as a key preventative to personal information being wrongly accessed and so falling foul of GDPR legislation. Throwing sensitive documents in the bin was never an option pre-pandemic However, the unsupervised aspect of home working has led to a potentially more lax approach to these policies, or in some cases, they can’t be followed at all. For those taking a more laid back approach, organization leaders must remind staff of their data security responsibilities and why clear desk policies have previously proven effective. Ultimately, throwing sensitive documents in the bin was never an option pre-pandemic and this must be carried through to home workspaces now. Securely destroy documents There are also concerns over the equipment people have access to at home. For example, without a reliable home shredding solution, data security suddenly becomes a tougher task. To add to that, several recommendations state that employees working from home should avoid throwing documents away by instead transporting them to the office for shredding once lockdown rules ease. While this is an option, it does pose further issues, with document security at risk of accidental loss or even theft throughout the transportation period, not to mention the time spent in storage. The best and most effective way to securely destroy documents is at the source, especially in environments where higher levels of personal data is regularly handled. Correct shredding equipment The recent findings on home office behavior represent a true security risk Only when home workers implement their own clear desk policies alongside the correct shredding equipment (at the correct security level), can both home office spaces and regular offices become data secure. Realistically, these solutions should, like the common home printer, become a staple in home office spaces moving forward. The likelihood is that many UK workers will remain in their home offices for the foreseeable future, only to emerge as hybrid workers post-pandemic. And while the current working environment is more ideal for some than others, the recent findings on home office behavior represent a true security risk to organizations. With this in mind, it’s now more key than ever for business leaders, their office managers and homeworkers to all step up and get a handle on home data security policies (as well as maintaining their standards back at the office) – starting with the implementation of clear desk policies. After all, a clear desk equals a clear mind.