Electronic access control
For applications requiring an extra layer of protection against moisture, vehicle exhaust, pool chemicals or extreme temperatures, Enhanced Weather Protection gives you the durability you need for years of service. Enhanced Weather Protection “A customer down in his Florida beach home just took out one of our analog EWP entry phones because he is changing to a VoIP service provider. The Viking unit was still fully functional even after 10+ years of service in that salty air.” – Greg Yocom, Senior Engineer at Viking Electronics Viking products with Enhanced Weather Protection have a circuit board that is potted in urethane or thermoplastic. The potting material won’t crack in cold weather, it provides protection against moisture and condensation, and it’s an excellent electrical insulator. In conjunction with the potting material, EWP products feature internally sealed push-to-call buttons, dip-switches, and volume control pots. Additional gaskets for the speaker, mic and faceplate make EWP compliant to an IP66 rating. EWP for door, gate entry phones Customers trust Viking’s EWP products for tough applications like ocean beach properties, swimming pools areas or in parking garages. Door and gate entry phones that are exposed to the harsh elements can also be protected with Enhanced Weather Protection.
Sargent and Greenleaf (S&G), a manufacturer of high-quality mechanical and electronic locks, announces its Digital Hood Defense for ATM security. Compatible with S&G’s Digital Platform products, this innovative device increases the overall security of ATM units by protecting the hood from jackpotting attacks - whereby malware has been attached to an ATM to rapidly access money - without compromising convenience for operators. Digital Hood Defense for ATM security The Digital Hood Defense wires through the same keypad as the vault lock, allowing the user to easily control access to their hood, vault or both The Digital Hood Defense wires through the same keypad as the vault lock, allowing the user to easily control access to their hood, vault or both depending on the paired vault lock. After installing the latest update, Digital Hood Defense works directly through existing lock software. When paired with the Digital Platform keypad, this lock records both hood and vault access - up to 1,000 time- and date-stamped events - enhancing ATM security, management and oversight while making the unit impervious to hood tampering. “Jackpotting has been on the rise worldwide in recent years and ATM vaults are not the only layer that needs protection,” said Keith Deaton, COO of Sargent and Greenleaf. “Increasing physical security for existing ATM unit can help mitigate attacks, and, as the name suggests, Digital Hood Defense adds additional security for the entire unit, making it a complete locking solution against attacks,” said Deaton. S&G Digital Hood Defense main features: Secures ATM hood with S&G’s Model 1004 lock body Digital Hood Defense is managed through the existing vault lock keypad Keypad eliminates the need for standard cylinder keys Pair with A-Series with Display (ASWD), Audit 2.0 or Digital Time Lock Digital Hood Defense can be retrofitted with any new Digital Platform ATM lock or bundle the accessory with your next lock purchase and installation.
Ping Identity, global provider of Identity Defined Security solutions, announced its participation at Identiverse 2019, slated to take place from June 25-28 in Washington, D.C. Company experts will share best practices in working toward digital transformation, address the current state of the industry and provide ways enterprises can elevate their identity security programs. Attendees also will have an opportunity to hear from Ping Identity customers eBay and Royal Dutch Shell, as they talk through their successful deployments. Andre Durand, Ping Identity’s CEO, will kick off the conference in the opening keynote on June 26 at 8:30am ET. With a focus on highlighting the importance of forecasting the timing and impact of industry disruptions, the presentation will help security professionals prioritize investments in digital identity. Attendees will walk away with knowledge to help prepare their organizations for success in volatile conditions. Identity and access management Ping experts, spanning the company’s product marketing, product management and engineering groups, will also speak on a variety of themes and topics, including the following: API Security Multi-Factor Authentication Identity and Access Management Open Banking Identity Authentication Ping Intelligent Identity platform Make a memorable stop at Ping’s booth #601 to participate in several fun activities, including: Take a virtual hot air balloon ride, showcasing updates to the Ping Intelligent Identity platform experience and cloud offerings. Learn about the company’s new Pingtopia community, which brings together customer advocates. Download free trials of Ping’s Cloud MFA & SSO, PingOne for Customers and PingIntelligence for APIs solutions.
By joining forces with Nelysis, MOBOTIX has, for the first time, entered into a partnership with a company that is one of the world’s leading providers of cybersecurity solutions. Nelysis solutions protect customers’ network infrastructures and systems to ensure physical security and protect control systems. For instance, the ‘Vanguard’ complete solution from Nelysis minimizes customers’ risks of external and internal hacker attacks as well as operational downtimes. “It was very important to us to have a leading cybersecurity expert in our partner network,” explains Hartmut Sprave, CTO of MOBOTIX AG. “In keeping with our realignment as a complete solution provider that works closely together with global partners to develop cyber-secure, decentralized and energy-efficient systems, including for new, vertical markets, it’s important for us to work with a partner whose core competence is ensuring the cybersecurity of network infrastructures and systems,” says Sprave. Meeting the demand for cybersecurity solutions This can guarantee comprehensive cyber- and network security for our shared customers around the world"Enrico Dani, CEO of Nelysis Europe, affirms: “As a MOBOTIX Technology Partner, we can support MOBOTIX in continuing to expand the use and functionalities of MOBOTIX systems to meet the growing demand for specific cybersecurity solutions. We’re convinced that our technological expertise represents added value for the unique MOBOTIX technology, and that this can guarantee comprehensive cyber- and network security for our shared customers around the world.” The market for network infrastructures and the applications installed on them is becoming increasingly complex. More and more frequently, proprietary solutions are being replaced by technology partnerships in our increasingly networked world. This calls for working together with partners from adjacent technology sectors to fulfill the intertwined requirements and challenges of the future that customers face in terms of ensuring cyber-secure network and IT solutions. Integrating technologies to benefit customers The two companies are reviewing how they can optimally integrate one another’s features to benefit their customers“MOBOTIX is taking the exactly right approach as far as this is concerned,” says the Nelysis Europe CEO. “There will be a shift in mentality along the entire value-added chain – from employees, to suppliers, through to distributors and customers. MOBOTIX is pursuing an excellent path here, and we’re looking forward to going this route with MOBOTIX,” says Enrico Dani. At the moment, MOBOTIX and Nelysis are working on integrating one another’s technologies. The two companies are reviewing how they can optimally integrate one another’s features to the benefit of their customers. “We decided to partner with MOBOTIX because the company has been focusing on cybersecurity since many years. It makes perfect sense for us to work together with a company that considers IT security to be their core competency,” emphasizes Dani. “Nelysis and MOBOTIX are working together so that they can soon provide their shared customers with outstanding, cyber-secure solutions,” says Sprave.
The healthcare sector is a crucial part of a functioning society as it provides life-saving care and reassurance to the population. A key part of ensuring the professionals in this industry have the best work environment is the ongoing security of the facilities. Overcoming environmental challenges Hospitals are challenging environments for security integrators. There is little room for mistakes because staff, patients and assets cannot be compromised. Medical centers and their facilities can be vast complexes and security teams must be confident in their ability to identify and nullify threats as soon as possible. Chubb provided Queensland Children’s Hospital's security team with a simple and easy-to-use tool Chubb Fire & Security offers a range of intelligent video and access control systems to solve these challenges. The Queensland Children’s Hospital in Australia, formerly named Lady Cilento Children’s Hospital, is the major specialist children’s hospital for families living in Queensland and Northern New South Wales. The facility not only provides care to the local families but also the state’s sickest and most critically injured children who need highly specialized care. This state-of-the-art hospital, coupled with a leading academic and research facility and the high calibre staff, provides a platform to continue to develop as a leader in pediatric health care, education and research. comprehensive security solution Chubb developed a solution for Queensland Children’s Hospital that included access control, video management, communications and asset tracking. By creating a common infrastructure for all security systems managed through a comprehensive user interface, Chubb provided the hospital’s security team with a simple and easy-to-use tool that enables them to resolve situations as they happen and action events automatically on command. Chubb also developed a 3D model of the building that allows the security team to respond quickly to a wide variety of events. The protection of patients and staff is naturally a hospital's number one priorityAlso crucial to the implementation of security systems in a hospital is minimal disruption to its everyday operations. Professionals in hospitals are working 24/7 so there is little time when it comes to disabling security systems for maintenance or repairs. Continued maintenance and upgrades are vital elements to Chubb’s work and key to this is a great deal of collaboration with clinical and operational stakeholders. Securing mission-Critical environment Hospital facilities are not always state-of-the-art and often face the slow upgrade process that a limited budget imparts. However, through the audit and update of security systems, steps can be taken to ensure continued operations without external disruption. The protection of patients and staff is naturally a hospital's number one priority and Chubb shares the same commitment to making sure the environment is safe and secure. Carrying out a technically demanding project in a large, mission-critical environment like a hospital takes strong teamwork, including expert strategic partners, and collaboration between stakeholders.
Edge devices (and edge computing) are the future. Although, this does seem a little cliché, it is the truth. The edge computing industry is growing as quickly as technology can support it and it looks like we will need it to. IoT Global Market The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 according to a recent Forbes article titled, “10 Charts That Will Challenge Your Perspective of IoT’s growth”. IoT devices are not the only edge devices we have to deal with as the total number of connected edge devices includes the likes of devices like security devices, phones, sensors, retail sales devices, and industrial and home automation devices. The IoT (Internet of Things) industry alone will have put 15 billion new IoT devices into operation by the year 2020 The sheer number of devices begins to bring thoughts of possible security and bandwidth implications into perspective. The amount of data that will need to be passed and processed with all of these devices will be massive. There needs to be consideration taken by all business owners and automation engineers into how this amount of data and processing will be conducted. Ever-Expanding Edge Devices Market As the number of edge devices in the marketplace and their use among consumers and businesses rises, the need to be able to handle the data from all of these devices is no longer going to be suitable for central server architectures. We are talking about hundreds of billions and even trillions of devices. According to IHS Markit researchers’ study, there were 245 million CCTV cameras worldwide. One has to imagine there are at least 25% of that many access control devices (61.25 million devices) based on a $344 million market cap also calculated by IHS Markit’s researchers. If all the other edge devices mentioned earlier are considered then one can see that trying to route them all through servers for processing is going to start to become difficult if it hasn’t already, -which arguably it already has, as is evidenced by the popularity of cloud-based solutions amongst those businesses that already use a lot of edge devices or are processing a lot of information on a constant basis. Cloud Computing The question is whether cloud computing the most effective and efficient solution as the IoT industry grows The question is this; is cloud computing the most effective and efficient solution as the IoT industry grows and the amount of edge devices becomes so numerous? My belief is that it is not. Taking the example of a $399 USD device that is just larger than the size of a pack of cards and runs a CPU benchmarked at the same level as a mid-size desktop. This device has 8GB RAM and 64GB EMMC built-in and a GPU that can comfortably support a 4K signal at 60Hz with support for NVMe SSDs for add-on storage. This would have been unbelievable five years ago. As the price of edge computing goes down, which it has done in a dramatic way over the last 10 years (as can be seen with my recent purchase), the price to maintain a central server that can perform the processing required for all of the new devices being introduced to the world (due to the low cost of entry for edge device manufacturers) becomes more expensive. This introduces the guarantee that there will be a point where it will be less expensive for businesses, and consumers alike, to do the bulk of their processing at the edge as opposed to in central server architectures. Cloud computing is now being overtaken by edge computing, the method of processing data at the edge of the network in the devices themselves Edge Computing There are a plethora of articles discussing and detailing the opposition between the two sides of the computing technology coin, cloud computing and edge computing. The gist of it is that “cloud computing” was the hot new buzzword three years ago and is now being overtaken by “edge computing.” The truth is that cloud computing is a central server architecture hosted at someone else’s location. Edge computing is going to be a necessary development in the technology industry Edge computing is the method of processing data at the edge of the network (in the devices themselves) and allowing for less resources required at a central location. There is certainly a use case for both, however the shift to edge computing amongst the general public and small to mid-sized businesses will not be a surprise to those players, who have been paying attention. One article titled, “Next Big Thing In Cloud Computing Puts Amazon And Its Peers On The Edge” by Investor’s Business Daily takes the stance that edge computing is going to completely displace centralized cloud computing and even coins the phrase, “Cloud computing, decentralized” to explain edge computing. It speaks for the stance that most experts in technology seem to be taking, including Amazon Web Services’ VP of Technology, Marco Argenti according to the same article. We know that edge computing is going to be a necessary development in the technology industry, and it is happening as I write this, and quickly at that. Cost Efficiency Of Edge Processing As time goes on, the intersection between the prices of network bandwidth, edge processing and maintaining super powerful central servers will cause edge processing to be the most efficient and cost-effective way to maintain a scalable network in any environment, including datacenters. Owning a central server or utilizing edge computing become the better options As it currently stands, most residential users can only achieve a 1Gbps WAN (internet) connection, and small to medium-sized business can’t get much more but seem to get much less, based on my personal experience. When more than 1Gbps needs to be processed, cloud computing becomes very expensive at which point, owning a central server or utilizing edge computing become the better options. Then you look a total cost of ownership and when the cost of edge computing is less expensive than the cost of maintaining central server architectures, edge computing becomes the single best option. So, I’ll say it again, edge devices (and edge computing) are the future.
Today’s security industry technology standards create a common framework for achieving predictable performance. Systems are made more secure and easier to install, use and integrate with other devices. Standards are also intended to be living documents, open to continual refinements to benefit manufacturers, integrators and end users. An excellent example is the Open Supervised Data Protocol (OSDP), which is now the industry’s gold standard for physical access control installations. It was designed to offer a higher level of security with more flexible options than the aging defacto Weigand wiring standard. Updating OSDP-Readers Simultaneously One recent addition enables end users to push firmware and software updates to thousands of OSDP-enabled card readers simultaneouslyOSDP, first introduced in 2011 by the Security Industry Association (SIA), continues to evolve with significant manufacturer input. One recent addition enables end users to push firmware and/or software updates to a few or thousands of OSDP-enabled card readers simultaneously. Weigand technology requires updates to be made one at a time at each reader. Regularly changing reader encryption keys is an excellent way to enhance facility security. It’s easy using the OSDP file transfer capability and the latest DESFire EV2 credentials containing multiple encryption keys. You can transfer the next code on the card to all readers and the job is done. And there’s no need to create a new card for each user or reprogram each individual reader. AES-128 Encryption Ensures Cybersecurity It’s time to migrate entirely away from Weigand technology. If greater security, convenience and reduced labor from the latest OSDP updates isn’t reason enough, here are a few more things to consider. The 40-year-old Weigand protocol provides no signal encryption, making it easy for hackers to capture the raw data transmitted between cards and readers. OSDP readers support AES-128 encryption while providing continuous monitoring of wires to guard against cybercriminals. Weigand reader installations require homerun cable pulls from the control panel to each peripheral device. OSDP readers can be daisy chained, providing additional savings on cabling and installation time. Weigand technology is simply too slow to work with today’s most versatile and secure card technologies. OSDP readers work with virtually all modern access control cards. The OSDP standard also works with biometric devices; Weigand does not. Meeting Requirements Of FICAM Guidelines SIA is pushing to make the latest OSDP version a standard recognized by the ANSI, a move to enhance the global competitiveness of U.S. security businessesAlso, OSDP is becoming a must-have standard for organizations demanding the highest security levels. The standard meets requirements of the Federal Identity, Credential and Access Management (FICAM) guidelines that affect how the access control industry does business with the federal government. SIA is pushing to make the latest OSDP version a standard recognized by the American National Standard Institute (ANSI), a move to enhance the global competitiveness of U.S. security businesses. There’s still a large worldwide reader installation base that works solely with the Weigand protocol. Admittedly, changing them all at one time may be prohibitively expensive; however, standards should be viewed as a journey, not a destination. That’s why a measured migration is the right choice for many organizations. Begin by securing the perimeter. Replace only the outside-facing Weigand readers. As long as the walls are secured, the inside can remain a softer target until OSDP-compatible readers can be added indoors. The case for moving to OSDP as a standard is compelling. It offers our industry the opportunity to design access control software and products that provide what end users want most – greater security, flexibility and convenience.
Krowd is an app that connects people together based on geography; that is, if they are at the same place at the same time. Users sign into the app using the local WiFi, identify themselves by username, and are placed immediately in a group chat comprising anyone else at the location who has signed into the app. An enhancement of the Krowd app, known as Krowdsafe, leverages the technology to achieve and promote security and safety. Specifically, Krowdsafe enables users to interact directly with security personnel at a public place to report any crimes or security infractions and to enable rapid response. Think of it as “crowdsourcing” security – the app provides more eyes and ears to keep a venue safer. In effect, it enables each of its users to be an extension of the security presence at a venue or event. Krowdsafe improves crowd resilience. “Crowdsourcing” security – the app provides more eyes and ears to keep a venue safer Krowdsafe security app Krowdsafe also opens a channel of communication for the security team to provide ad-hoc security information reminders or messages. Krowdsafe can be used at a variety of venues, including stadiums, transport hubs, office blocks, retail malls, college campus and major events organizers. The app does not access identities, violate privacy, or track the movements of users. Other app users only know the information fellow users disclose. Still, group chats, one-on-one engagement, and other social media interactions can ensue, whether about a favorite soccer team or the excitement of a rock concert. The system fosters digital engagement that centers around a physical space. Krowdsafe applies those capabilities to promoting better security. Enhancing crowd safety and management The elements of Krowdsafe beat out 67 competitors to win the Defense & Security Accelerator Competition to Innovate Crowd Safety, launched by the UK Home office after terror events in 2017. Key areas of interest in the competition were to improve the detection of threats from explosives and weapons within a range of crowded places with high footfall and so reduce the chance of future attacks. Krowdsafe provides a prioritized, readily accessible and simple way for members of a crowd to communicate with a security team charged with keeping them safe. The £250,000 government award has helped the product move forward commercially at a faster pace. Krowdsafe app does not access identities, violate privacy, or track the movements of users Krowdsafe users can tap a red button, prominent on the Krowd app, that says “Report.” They may then choose from a listing of common threat types – from suspicious activity or unattended activity to medical emergency or fire services. The list is configurable by venue and corresponds to any specific threat models. The list corresponds to the nature of any situation security wants to address, such as “anti-social behavior” at a soccer game. Users in the crowd can anonymously report racist chanting, for example. In a children’s sporting event, the app can be used to facilitate lost-and-found children. If a child gets lost, a user can share a photo with the security team, who can alert the “public” (other Krowdsafe users) and find the child within minutes or seconds. Encrypted identifier code A user taps the “Report” button, selects an issue, and an alert goes directly to the security team A user taps the “Report” button, selects an issue, and an alert goes directly to the security team, who can respond because they have the encrypted identifier code from which the message came. For that point, the security team communicates one-on-one with the user, who can then choose to share their current location with the security team to facilitate response. (The “legitimate interest” of knowing the location negates any privacy concerns.) Once location is enabled, the security team can follow the precise positioning of threats on a map, using GPS and other technologies, or even on a three-dimensional digital map of a multi-story building. Another security benefit of Krowdsafe is prevention. Event organizers and venue managers can promote the use of Krowdsafe on posters or in announcements throughout the venue. Additional eyes and ears are the equivalent of CCTV coverage on every inch of a venue and use of the system makes the environment more hostile to mischievous, malicious and/or terrorist activity. In effect, bad guys will go somewhere else. Enhancement to Krowd app Krowdsafe is an enhancement to the Krowd app, which has been around for a couple of years and is available in app stores for iOS and Android. The app approximates in the digital world the experience of being a stranger in the crowd in the real world. Users can join a conversation based on their username, and then disclose to the crowd whatever they wish (or not). Event managers/organizers can promote hashtags to help identify others in the crowd (such as #ManUnited to identify fans of the same soccer team). In general, users can identify themselves (voluntarily) according to common interests using hashtags. “Krowd is a group chat that connects people together at the same place at the same time in a group, but without anyone having to disclose personal information,” says Geoff Revill, Managing Director, Krowdthink Ltd. “You have a digital presence in the same place with other people at the same time.” Wireless connectivity Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue Users connect initially into the system through WiFi, access to which serves to approximate presence at a venue. Once someone signs in, information about them is merely a grouping of “hash” numbers, which are used to identify them as they communicate with others in the location. However, the “hashing” cannot be hacked to find a user’s location, thus ensuring greater privacy. Because Krowd does not collect personal data (which is a revenue source for most social media companies), the company generates revenue by providing the service to venue owners who wish to interact with and manage a crowd. Data security Location data is considered sensitive under General Data Protection Regulation (GDPR), and tracking locations can help to identify where someone lives, works, who they associate with, etc. By not tracking location, Krowd avoids the related privacy issues. After initially signing in on WiFi, Krowd communications can also use 2G, 3G and other cellular networks in addition to WiFi. Addressing privacy concerns is essential to encouraging involvement in the Krowd app, and in Krowdsafe. “If you want people to participate in keeping the crowd safe, you have to get their trust and respect them, that’s a building block behind the behavioral science,” says Revill. By not tracking location, Krowd avoids the related privacy issues Privacy protection Because Krowd users remain anonymous (except for the information they choose to share), user data is not collected (and/or sold or used for future marketing purposes). Krowd’s paying customers are event venues and public places that provide the Krowd service and can promote their commercial messages or provide other information to their populations while on site. Krowdsafe can provide immediate security benefits to a venue. Even if only 25 staff members use the app in a given location, for example, that’s 25 more sets of eyes and ears to help the security department. In a retail mall, if the staffs of 200 tenant businesses use the app, that’s another 500 or so people watching out for security. Among the general public, use of the app can be promoted in customer newsletters, or by posting group discussions on big screens around a venue. Wide marketing scope It enables members of a crowd to report any broken doors, water leaks or blocked toilets Security is a secondary benefit for some Krowd users, who are drawn to the app because of marketing opportunities, such as the ability to provide discounts or promotional offers to customers while they are on site. The app also encourages social media interaction, while maintaining the venue’s ability to “manage” the crowd by moderating any discussions. The Krowd app also provides management benefits to a venue. For example, it enables members of a crowd to report any broken doors, water leaks or blocked toilets. In general, the app helps to promote a better brand experience for the customer. Incident management One of the UK government’s concerns about Krowdsafe was its possible use by terrorists or other to cause incidents in a public venue. Think of the case of Olly Murs, a U.K. singer, whose mistaken tweets about hearing gunshots caused a brief panic at a department store on a busy shopping day. Might Krowd be uses similarly by a terrorist or other evil-doer to cause chaos or a distraction? No, says Revill, who points to a higher level of control over content exchanged in Krowd versus Twitter, for example. The security team can censor content or limit its propagation. They can also disable or block a user from communicating on the app. Messages containing dangerous or troubling content, such as racist terms, can trigger alerts to enable security teams to respond quickly.
Among the cloud’s many impacts on the physical security market is a democratization of access control. Less expensive cloud systems are making electronic access control affordable even to smaller companies. cloud-based access control With the growing cloud-based access control market, integrators can find more opportunities in small businesses and vertical markets that typically wouldn’t be on the radar of their sales team. Large upfront costs for a server, software and annual licensing previously made a typical electronic card access system cost-prohibitive. With cloud access, integrators can offer less expensive upfront costs with low monthly subscription fees that cover all software updates, database backups, security patches and more. The benefit for the integrator is recurring revenue that increases their profitability The benefit for the integrator is recurring revenue. While helping clients save money on server, software and IT infrastructure costs, integrators secure recurring revenue that increases their profitability. Building recurring revenue not only provides cash flow but also keeps a manufacturer’s name on the top of the minds of customers and leads to additional sales. Mobile Access Continued investment in mobile access and cloud technology is essential to meet the access control needs of the booming multi-family housing and shared office-space markets. Managing access control for end users and residents in these verticals is challenging. Use of mechanical keys in these environments is too expensive and time consuming; it’s necessary to deploy wireless, technologically-advanced solutions. Managing access control for end users in different verticals is challenging, thus it’s necessary to deploy wireless, technologically-advanced solutions While the security industry has traditionally been slow to adopt IT technologies, the cloud is the exception. Large IT industry cloud players such as Amazon Web Services, Microsoft, and Google are being used by security industry professionals to provide systems that are easier to install, maintain, and administer and are far more secure and less expensive than a customer can provide on their own. Advancing cloud technology Cloud technologies give people access through their mobile phones and other devices Enterprise customers increasingly want to be able to use smartphone apps to open doors, authenticate to enterprise data resources or access a building’s applications and services. They seek to create trusted environments within which they can deliver valuable new user experiences; in effect, there is a demand for “digital cohesion.” Cloud technologies are a key piece of the solution. They give people access through their mobile phones and other devices to many new, high-value experiences. At the same time, they help fuel smarter, more data-driven workplace environments. With the arrival of today’s identity- and location-aware building systems that recognize people and use deep learning analytics to customize their office environment, the workplace is undergoing dramatic change. Application programming interfaces Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise, overcoming previous integration hurdles while providing a trusted platform that meets the concerns of accessibility and data protection in a connected environment. Cloud-based platforms, APIs will help bridge biometrics and access control in the enterprise “A big growth driver for the cloud is demand from enterprises that no longer look at access control simply for securing doors, data and other assets,” says Hilding Arrehed, Vice President of Cloud Services, HID Global, one of our Expert Panelists. “They want to create trusted environments within which they can deliver valuable new experiences to users. Cloud technologies make this possible by enabling people to use mobile devices for new applications and capabilities.”Cloud-based platforms and application programming interfaces (APIs) will help bridge biometrics and access control in the enterprise Cloud-based platforms For example, cloud-based platforms will provide the backbone for quickly adding complementary applications like biometrics, secure print, virtual photo IDs, and vending as well as other access control use cases and emerging permission-based capabilities yet to be developed. “Cloud-based platforms facilitate new managed service models for mobile IDs and secure issuance and will fuel simplified development environments and easy integration into vertical solutions,” says Arrehed. “They have the potential to give organizations greater flexibility to upgrade and scale security infrastructure, improve maintenance and efficiency, and accelerate ROI.”
Deploying security robots at a company is about more than providing and programming the hardware. There is also an element of “change management” involved in smoothing the way for robots to play a security role working side-by-side with human counterparts. Rising Popularity Of Security Robots As security robots increase in popularity, more companies are adapting to such cultural challenges "As security robots increase in popularity, more companies are adapting to such cultural challenges. Many Fortune 100, technology, finance and defense companies have begun using security robots, and some are asking to expand their implementation", says Travis Deyle, CEO and co-founder of Cobalt Robotics. "It is a complex solution that involves merging technology with people." “More people are looking at how they can deploy and test this technology, dipping their toes in the water,” says Deyle. “Financially the risk is low, but culturally it is pretty acute. It is a very visible piece of technology moving through your most sensitive spaces and interacting with employees.” Change Management “Doing change management and addressing the cultural implications inside the company are the biggest challenges we face,” Deyle adds. “We have to make sure that people know what the robot is there for, what it does and how it helps them. There is a social contract between companies and employees about what information is being collected and how is it being used.” The technical onboarding of a robot is the easy part, says Deyle. “The robot goes in, maps out the space; it takes about an hour. The bigger part is the cultural onboarding.” The process involves working closely with the company’s communications team to manage how the use of robots is messaged throughout the company. Deyle suggests doing a Q&A event where employees can touch and feel the robot and get comfortable. “We tailor the interaction to the individual company,” he says. Importance Of Communication Communication with employees, tenants, clients, law enforcement, etc. is very important Communication with employees, tenants, clients, law enforcement, etc. is very important and, if done well, all goes smoothly, agrees William Santana Li, Knightscope Chairman and CEO. “Showing up with a 400-pound, 5-foot-tall autonomous robot, deploying it and not telling anyone what is happening is ill advised!” Knightscope also advises potential end users to identify clearly the areas of improvement needed in a security program to guide the deployment of robots. Beware of “Science Fiction Disease,” whose symptoms include unrealistic expectations or fears emanating from Hollywood depictions of robots over the years. Expectations should be spelled out: Keep ongoing and clear communications between the provider and the client, continuing to make improvements together. Future Of Robotics And AI Users should also think clearly through their source of funding, including the second and future years of an implementation. Communication is key, involving stakeholders from the CSO to facilities, purchasing to human resources, finance to the CEO. The future of robotics in corporate America is more than the development of the technology. Given advances in artificial intelligence (AI), sensors and software, the technology is the easy part. Thinking more broadly about how robotics can excel in the corporate environment – and make companies safer – is the next big obstacle on the path to effectively using the powerful technology.
People’s Choice Credit Union is one of Australia’s largest Credit Unions, with 365,000 members and 44 locations across South Australia, Northern Territory, Victoria, Western Australia, and Australian Capital Territory. People’s Choice Credit Union (People’s Choice) has earned a reputation as a forward-thinking and highly innovative company that is radically changing the banking experience for its members and employees. From their head-office to their branches throughout Australia, People’s Choice is utilizing new technology to improve service to members, be more efficient, reduce costs, and decrease their environmental footprint. Smarter workspaces Operating an innovative, modern working environment that utilizes flexible workspaces in place of traditional desks, People’s Choice staff are not allocated a specific desk but instead choose where they wish to sit each day. They can even choose whether they wish to sit or stand, by having desks that can be raised or lowered to suit personal preference. Flexible work environments are proving popular for large corporate companies due to the ability to increase company-wide communication, support project work, improve productivity, reduce clutter, and save costs. “With a large staff, there is always a number of people out of the office, whether it’s on sick or annual leave, or working on business outside of the office.” said Mike Humphrey, Manager of Property Services at People’s Choice Credit Union. “By implementing a flexible workspace model, we have been able to save approximately 3,000 square meters of office space which equates to thousands of dollars each year in building costs” said Mike. Multi-technology smartcard T20 and T10 readers Using Gallagher’s smartcard T20 and T10 readers on each locker bank, staff badge their access card to open their allocated locker To facilitate the operation of a flexible work environment and provide employees with storage for their personal effects (work-related material is stored elsewhere), People’s Choice uses banks of brightly colored lockers that are managed by electronic access control. Using Gallagher’s smartcard, multi-technology T20 and T10 readers on each locker bank, staff badge their access card to open their allocated locker. With the readers communicating with Gallagher’s Command Center software management platform, People’s Choice has a simple to operate, customizable system that enables staff to carry just one card on site. “We’re all about putting people first. As an organization we’re not afraid to try new ways of doing things, and as a result we’re seeing significant improvements for our members and staff.” Mike Humphrey, Manager of Property Services, People’s Choice Credit Union. Command Center Mobile App Utilizing Gallagher’s innovative Command Center Mobile App, key facilities management personnel are able to manage access remotely using their mobile phone. “Occasionally staff forget their access card and I’ll get a phone call to open their locker for them. Being able to access the platform and administer overrides using my phone, from wherever I am at the time, is huge for me” said Mike “and it speeds things up considerably for the employee”. With people working in different areas at different times, People’s Choice needed a printing solution that simply and easily enabled staff to retrieve printed documents from the nearest printer. People’s Choice was also looking for a solution that helped to cut down on unnecessary waste. Follow-Me Printing solution To meet both of these needs, People’s Choice installed Follow-Me Printing. This printing solution stores print jobs electronically until a user badges their Gallagher access card at a printer to retrieve their files. At this point, the user can terminate any print jobs they no longer need, cutting down on waste. The solution further reduces waste through a configuration that deletes any printing jobs that haven’t been actioned within a 24 hour period. “One of the truly efficient things about our set-up is that our printing integrates with our access control solution.” said Mike. “It means that staff only have one card for all of their access needs on site; they can access the various office floors, lockers, and printers all with a single card, instead of also having keys and pin numbers to manage.” Temperature management solution Any change in temperature beyond the set limits, triggers an alarm notification Through a Gallagher Bacnet integration, People’s Choice has implemented an automated, continuous temperature management solution for the large data center located at their head office. With temperature sensors communicating directly with Command Center, any change in temperature beyond the set limits, triggers an alarm notification to be sent directly to Mike’s phone. According to Mike “The capability for Gallagher’s platform to send critical information, like the potential overheating of a server room, straight to my phone was a big selling point for us. It provides a simple mobile solution to mitigate a considerable business risk.” Visitor management To support efficiency at their head office reception area, People’s Choice chose Gallagher’s Visitor Management Client and Self-Registration Kiosk. The self-registration kiosk serves as an ideal “extra lane” during particularly busy periods, ensuring that visitors are able to register their arrival quickly and effortlessly without delay. The integration between Gallagher’s visitor management solution and Command Center, ensures that a comprehensive audit trail of all visitor management events, including visitor pre-registration, escort, host, and visitor actions, is securely stored and can be easily retrieved to produce reports.
King Chulalongkorn Memorial Hospital (KCMH) is a public medical facility in Bangkok, Thailand. The hospital is operated by the Thai Red Cross Society and functions as the teaching/training medical center for Chulalongkorn University’s Faculty of Medicine as well as the Thai Red Cross College of Nursing. With 1,479 in-patient beds, it is one of the largest hospitals in Thailand. Bhumi Siri Mangalanusorn Building (BSMB) is the largest Centre for Medical Excellence in Thailand. The building has 34 floors and total area of 225,000m. Gallagher security solution benefits Can integrate with other systems, such as Symphony video management software, building automation, parking and fire alarm systems Has a user-friendly Graphical User Interface (GUI) Is highly reliable and scalable, to meet future security needs Can meet increasing compliance requirements Supported IT industry standards for integration, XML, SQL, OPC, BACnet, etc Gallagher and AES Group Ltd, the local Gallagher system integrator, worked closely with the designer to ensure that the proposed system met the tender requirements of securing the hospital and protecting staff, patients and assets. The system is fully integrated, scalable and expandable, digital-based, user-friendly and crucially, a combination of enhanced operational efficiency and cost saving. Gallagher Command Centre Through Command Centre, Gallagher’s site management solution, KCMH is able to integrate multiple systems Through Command Centre, Gallagher’s site management solution, KCMH is able to integrate multiple systems, including fire alarm, video management system, building automation and parking, and feed the information into Command Centre. KCMH Security Manager, Adul Karutbumrung, says having one central monitoring platform ensures operational staff quickly identify, locate and respond to any risks on site. “The Gallagher system provides us with a higher level of validated access control in critical areas”. Centralized operation platform Gallagher’s system streamlines operations for KCMH to lower total cost of operation through its centralized operation platform. The user-friendly GUI also delivers the best value to reduce training time. In addition to meeting KCMH’s requirements for security, privacy and compliance, Gallagher provides additional benefits and features not available in other systems. Its scalability ensures that future expansion requirements can be addressed in a cost effective manner.
Two years ago, LABS opened up its new co-working facilities in Camden Market and has a number of locations centered around this iconic area of London. LABS isn’t just popping up in random locations but creating a co-working ecosystem of interconnected buildings and communities. Many companies who hire space are high tech, therefore they expect the facilities they work in to include the latest technology. The challenge LABS faced when developing a co-working environment was to offer a safe and secure working environment that is easy to use by both the clients and staff and uses the latest technology features and provides flexibility and future proofing. Gallagher Command Center The Gallagher solution was specified for the project because of the central hub it provides The Gallagher solution was specified for the project because of the central hub it provides as well as its ability to integrate with a number of products, such as visitor management software (VMS) and CCTV. The Gallagher Channel Partner was able to offer a tailored security package that ensured LABS premises are safely monitored, guaranteeing smooth day-to-day operation. The buildings are managed by Community Managers, whose role is to understand all the companies and people who work within the LABS buildings. With this understanding the managers can bring the community together and help create beneficial relationships. Community Manager at Camden, Fran, is able to use Gallagher Command Center for a number of tasks such as monitoring who enters the building including visitors, checking which meeting rooms are reserved, what hospitality is required etc. Bluepoint Real-Time Access Management LABS also use Bluepoint Real-Time Access Management (RAM), which integrates with the Gallagher Visitor Management system to create and modify cardholders and groups. Commands sent from the integration provide muster functionality and enables Community Managers, like Fran, full visitor and staff journey awareness. In order to attract new clients, the building runs open events and also allows people to book a tour. Guests will receive a QR code on their mobile phone so they can enter the building. Fran will receive a notification to say her guest has arrived so she can meet them and show them round. People within the building can also use the same functionality for visitors. Mobile access control Leases can be short, medium or long term and range from the occupation of offices to desks Everyone who works within a LABS building has access to an app so they can book meeting rooms seamlessly, find talent, swap skills, and engage with the community. This is the customer facing tool which links to Command Center to ensure when someone books a room the relevant people are notified, and the system is updated. Leases can be short, medium or long term and range from the occupation of offices to desks. This means there are lots of leases starting and ending at different times making it difficult to keep track. By integrating with Command Center access can be instantly revoked should a lease lapse, saving Community Managers time by not having to manually deny access.
With a large campus comprising historic and modern buildings and significant research facilities and equipment, the University of Otago has assets in excess of $1.4 billion (NZD). In 2006, an internal security review of campus facilities identified that a number of critical areas – including laboratories where medical research is conducted on animals and human cadavers – could attain an increased level of security and achieve greater cost efficiency through the installation of Gallagher systems. A key priority of the security upgrade was to replace the traditional lock and key system in place in facilities across campus with Gallagher’s electronic access control solution. By moving to an entirely electronic system, the University has mitigated the risks associated with lost keys and unauthorized access. Lost and misplaced cards are reported and immediately deactivated ensuring complete control is maintained over facility access. Comprehensive alarm monitoring The team at the University of Otago needed an auditable system, capable of identifying access by people, place, and timeThe electronic system also allows for comprehensive alarm monitoring per door and per freezer, ensuring campus security is immediately notified if a door or freezer has been left open. Gallagher’s Mobile Client, available with the Command Centre v7.30 security management platform, means these alarm notifications can be communicated directly to security personnel’s Apple iPhone devices providing valuable information in real-time, to those outside of the control room. More than simply managing the access permissions across campus, the team at the University of Otago needed an auditable system, capable of identifying access by people, place, and time. Gallagher’s Command Centre application provides this high-level of traceability and enables the University to quickly and easily extract the exact information required both for internal use and for the regulatory audits required of research facilities. Identifying who accessed which areas “Due to the nature and value of our assets, it’s critical not just to control who has access to facilities but to be able to identify exactly when areas were accessed and to know who was there,” said Deputy Proctor at the University of Otago, Andrew Ferguson. Key industry challenges Eliminate the security threat that comes with lost keys Enhance the level of security for critical areas including Medical Research laboratories Procure a solution capable of producing comprehensive audit trails Introduce a secure, automated facilities management system Gallagher security products installed Command Centre Electronic card readers Syllabus Plus integration Syllabus Plus integration Syllabus Plus enables automation in the scheduling and booking of resources and equipment Founded in 1869, the University of Otago is New Zealand’s oldest university. Ranked in the top 200 universities worldwide, the University of Otago is New Zealand’s primary medical tertiary institute and is considered the top research university in New Zealand. The Gallagher system installed at the University of Otago includes a Syllabus Plus integration. Syllabus Plus enables automation in the scheduling and booking of resources and equipment through Command Centre. The University of Otago team were quick to see value in the opportunity to synchronize their access control system with class time-tables, and subsequently manage room resources by automatically unlocking doors. Easily search and book resources A key benefit for the University was a move away from the manual process of entering room bookings into Command Centre. In addition to removing the labor associated with this manual process, the university also found a reduction in the number of booking inaccuracies caused when people changed their plans, as staff can now quickly and independently reschedule their resource and room bookings if their requirements change. “Smart scheduling gives authorized users in our wider team the ability to quickly and easily search and book resources,” said Ferguson. “It’s a genuine time-saver for us and ensures our facilities are managed efficiently.” The university has implemented an ongoing software maintenance agreement with Gallagher To ensure the University of Otago’s security system remains at the forefront of technology, the university has implemented an ongoing software maintenance agreement with Gallagher to ensure they receive the latest system developments as they are released. “We would never go without software maintenance, it’s imperative that our high-end security be the best it can possibly be,” said Ferguson. Training for system operators In addition to ensuring their security products and systems are up-to-date, the University of Otago also ensures their system operators undergo regular training. According to Ferguson, “We arrange annual training with Gallagher for our Campus Watch security team. The training teaches the team valuable tips and tricks on how to utilize the system to its fullest.” During the years since the initial installation of Gallagher security systems, the University of Otago has experienced significant savings associated with not needing to re-key facilities or replace locks when traditional keys have been lost or not returned – maintenance that the University estimates used to cost tens of thousands of dollars each year.
Round table discussion
The year ahead holds endless promise for the physical security industry, and much of that future will be determined by which technologies the industry embraces. The menu of possibilities is long – from artificial intelligence to the Internet of Things to the cloud and much more – and each technology trend has the potential to transform the market in its own way. We tapped into the collective expertise of our Expert Panel Roundtable to answer this question: What technology trend will have the biggest impact on the security market in 2019?
When is it too late to learn that a video camera isn’t working properly? As any security professional will tell you, it’s too late when you find that the system has failed to capture critical video. And yet, for many years, system administrators “didn’t know what they didn’t know.” And when they found out, it was too late, and the system failed to perform as intended. Fortunately, in today’s technology-driven networked environment, monitoring a system’s health is much easier, and a variety of systems can be deployed to ensure the integrity of a system’s operation. We asked this week’s Expert Panel Roundtable: How can remote monitoring of a security system’s health and operation impact integrators and end users?
The physical security industry is embracing the cloud in a big way. Cloud-based systems – which involve accessing a shared pool of information technology resources via the Internet – are much higher-profile in the video and access control markets, and large and small companies are getting on the cloud bandwagon. We asked this week's Expert Panel Roundtable: What factors are contributing to growth in cloud systems in the security market?