Download PDF version Contact company

St. Joseph’s Health Care London (St. Joseph’s) has a history dating back to 1869. The Catholic health care organization is governed by St. Joseph’s Health Care Society of the Roman Catholic Diocese of London, and its services are publicly funded. Today, the hospital system--which consists of four major sites and more than 3 million square feet of space--is one of Ontario, Canada’s leading teaching hospitals. Renowned for compassionate care, St. Joseph’s is one of the best academic health care organizations in Canada dedicated to helping people live to their fullest by minimizing the effects of injury, disease and disability.

Together, St. Joseph’s Hospital, Parkwood Institute, Southwest Centre for Forensic Mental Health Care, and Mount Hope Centre for Long Term Care comprise the hospital system, which has an annual operating budget of more than $400 million.

Affiliated with the University of Western Ontario (Western University), St. Joseph’s annually hosts approximately 2,000 residents, clinical fellows and other health discipline students from colleges and universities around the world. Its 4,044 employees and 900-plus physicians complete approximately 22,148 day surgeries and 34,321 urgent care visits yearly.

St. Joseph’s Security Control Centre handles all emergency calls for the entire organization 24/7 and responds to potential acts of violence, fires, bomb threats, medical emergencies, missing patients, inclement weather, chemical spills, evacuations and critical infrastructure failures. In addition, security personnel monitor the organization’s expansive surveillance system to help ensure the overall safety of patients and employees.

The Challenges

St. Joseph’s security program began with a small VHS recording system more than two decades ago. Over the years, a stronger emphasis has been placed on ensuring the safety of St. Joseph’s equipment, employees and its patients, and as security technology has evolved, the hospital system’s surveillance system has advanced and expanded as well.

The organization recently decided its analog video surveillance system was in need of an upgrade to IP technology. Because St. Joseph’s Hospital was planning a renovation and wing addition, the security staff chose this facility for a new system.

St. Joseph’s security team had been experiencing delays playing back video, said Mike Bessegato, director of Fire & Security Services/Emergency Planning at St. Joseph’s. “We weren’t able to find and review the right video footage quickly enough in the event of an incident,” he said. “And with analog cameras, you’re definitely limited in terms of being able to see people clearly and identify them.” On the hospital’s wish list for an upgraded system was real-time viewing, more detailed images and the ability for operators to simultaneously view more than six cameras per screen in the control center.

One of the challenges that Bessegato and his team wanted to address was St. Joseph’s unique security and surveillance requirements for different areas and facilities within the organization. For example, the hospital system’s mental health facilities require nearly 100 percent surveillance coverage to provide protection for both the staff and patients. Other monitored areas range from public corridors where pharmaceuticals are housed for emergencies to remote parking areas. But the needs didn’t end there. The Security Control Center takes in approximately 500 calls in an eight-hour period, so security officials required a system that would enable staff to respond to a high volume of calls while providing a safe and secure environment for patients, staff and visitors.

The Solution

With its security needs laid out, the organization’s integrator of more than 20 years, Integrated Video & Surveillance Inc., 

The organization recently decided its analog video surveillance system was in need of an upgrade to IP technology

presented St. Joseph’s with a plan to bring the hospital system into the IP world and position it for the future.

“I’ve been here 22 years now, and Integrated Video & Surveillance Inc. has been maintaining our cameras ever since,” Bessegato explained. “They continue to bring forward the newest and latest technology and have helped our security system evolve--particularly as St. Joseph’s has grown and security has become bigger and more important within the organization.”

Because Bessegato and his team of 60 were looking for a similar user interface to their current video management system, along with strong analytics and better resolution, the integrator ultimately recommended the VideoEdge video management system from Tyco Security Products’ American Dynamics brand.

Together, with more than 45 new Illustra IP cameras, the security platform would allow St. Joseph’s to realize the capabilities of IP, while seamlessly managing current analog cameras that they weren’t quite ready to upgrade. Overall response time would be faster, and operators in the control center would be able to view 32 cameras on one screen. Previously, operators had only been able to view six cameras at once.

While St. Joseph’s previous video management platform allowed security personnel to view real-time video, they had been experiencing latency, along with interruptions during playback. “The VideoEdge VMS allows us immediate playback and real-time viewing, allowing our guards to react to events as they happen,” Bessegato explained. In addition, he said, no latency means security personnel can follow people from camera to camera more smoothly, and the high-definition resolution allows for much better image quality.

“Another pro we found is that we can capture still images from the video review without having to save the video clip first. That has been an important bonus for us to be able to immediately export a face or license plate without taking additional steps,” Bessegato said.

The organization’s 600+ cameras are used to manage slip and fall incidents, equipment theft, and even to make sure areas have been salted during the winter to prevent potential accidents. “High-resolution cameras can spot these things, and dispatchers can work very efficiently this way,” said Tim Hobbs, managing partner at Integrated Video & Surveillance Inc. For example, one recorded incident in a facility parking lot showed a driver backing into another car and leaving the scene. The resolution was high enough to provide staff with clear images of the incident and driver’s license plate, Hobbs explained.

Security personnel have also benefitted from other capabilities such as sophisticated analytics, made possible by the powerful victor client used with VideoEdge. “With the victor client, St. Joseph’s can count people going in and out of a building to estimate traffic on the floor, and they can analyze which corridors or entries are being used more. They can also set restricted areas that will cause an alarm to pop up for security personnel if someone is walking into a controlled area,” said Hobbs.

Although St. Joseph’s has one control center, staff can also view video at individual locations via PC and remotely. The VMS allows security personnel to send live video to other monitors or personnel at other sites, allowing guards across different cities to react to an event very quickly.

Hobbs added that the VideoEdge VMS with victor has allowed St. Joseph’s the flexibility to prioritise not only which existing equipment needs to be upgraded, but also the flexibility to choose the type of cameras they need for a particular solution. “For instance, in some areas of the new hospital wing, we wanted high definition for facial recognition in an entryway. In other areas where we just needed eyes down a long hallway, for example, we could use a lower-budget option and save some money,” he said. “It’s nice to have a system that allows you to prioritise your surveillance needs, while integrating it all together seamlessly--it allows us to design a very complete video system that way.”

“The VideoEdge VMS allows us immediate playback and real-time viewing, allowing our guards to react to events as they happen”


Though St. Joseph’s new security platform will allow it to upgrade the entire surveillance system over time, the ultimate intention is to get there sooner rather than later.

“Our goal is to be completely digital as soon as we can,” Bessegato said. “The benefits we see so far with the video management platform and IP cameras have been paramount. IP augments so many of our other procedures and has been very beneficial to our organization.”

The Customer - St. Joseph’s Health Care London

St. Joseph’s Health Care London is one of Ontario’s leading teaching hospitals, contributing to the advancement of health care, education and research. Its services publicly funded, St. Joseph’s is a Catholic health care organization, owned by St. Joseph’s Health Care Society of the Roman Catholic Diocese of London and governed by a volunteer board of directors representing the community. In 2014, St. Joseph’s Health Care London ranked eighth in the country, according to “Canada’s Top 40 Research Hospitals” list from Lawson Health Research Institute.

The Integrator - Integrated Video & Surveillance Inc.

Integrated Video and Surveillance Inc. offers installation and service to the closed circuit camera market. Integration of custom audio visual installations as well as networking and wireless broadcast products keep Integrated Video on the leading edge. Integrated Video offers it services to the policing, industrial, educational and private sectors. The partners in the business are Colin Chambers and Tim Hobbs. Together, the two bring 50 years of combined industry experience to the company. Colin and Tim have worked on the design, installation and service of close to 2,000 camera systems in a variety of applications. The company provides professional assistance on all of its video surveillance systems, industrial viewing applications and digital video recording solutions. Full system integration and control, including networkability, are just a portion of the services the company offers.

The Solutions Provider - Tyco Security Products

Tyco Security Products and its leading brands conducts business in over 177 countries around the world, in multiple languages and employs over 2,800 employees globally, including research and development, marketing, manufacturing, sales, service and logistics teams in the Americas, Europe, the Middle East, Africa, and Asia Pacific. Our products, built by developers from all product disciplines, consistently allow customers to see more, do more, and save more across multiple industries and segments including healthcare, government, transportation, finance, retail, commercial and residential. Worldwide, Tyco Security Products helps protect 42% of Fortune 500 companies, transportation systems on five continents, 37% of the world’s top 100 retailers, over two million commercial enterprises, thousands of students in more than 900 educational facilities, and over five million private residences.

Share with LinkedIn Share with Twitter Share with Facebook Share with Facebook
Download PDF version Download PDF version

In case you missed it

Perimeter Security Today: Protecting People And Assets
Perimeter Security Today: Protecting People And Assets

Perimeter security is by no means a new concept. A phrase used to describe solutions with the primary purpose of limiting access to any area that is prohibited to the public at large, perimeter security has been prevalent for millennia. From Hadrian’s Wall that was built by the Roman Empire in Britain back in AD 122 to the Great Wall of China that winds almost 22,000 kilometers through the Asian country’s eastern regions, it is a concept that remains a fundamental part of global societies today. Fast forward to today and no longer are we reliant on 50-foot-high, 20-foot-thick stone blockades to protect our safety. Perimeter security has evolved over the centuries moving from empires and structures to products and cutting-edge technology and continues to grow today. In fact, in 2020 Perimeter Security was a $61.3 billion industry as more businesses and industries have the need to protect against modern-day threats. This colossal and growing market is powered by industry innovators that are providing advanced solutions that are reliable, integrated, and cost-effective. Layered Perimeter Security Defense The number of perimeter intrusions is a large reason behind the continued surge in security investment, propelled by increasing urbanization, a growing terror threat, and a plethora of other concerning factors. Most organizations are better equipped to protect people and assets today, yet there is still a need for solutions that can grow with our future needs and the unforeseen challenges ahead. For many, this means moving beyond siloed solutions into a multi-layered, integrated physical security strategy – one that provides the best security posture possible. There are a variety of innovative technologies that can create a holistic perimeter security solution that will transform the defences of any organization. The question is, what are the technologies and trends shaping perimeter security in 2021 and beyond? Next-Generation Video Surveillance By combining two powerful visualization technologies in a single form factor, rich data can be captured and deliver more accurate awareness and better application of deterrence measures in real-time, versus the evidentiary use of cameras today. In today’s surveillance market, cameras and video management systems are nothing like those that were available a mere half-decade ago. Cameras now readily feature ultra-HD and 4K resolution that provide an extremely high level of detail, enhancing security teams’ ability to capture evidence and identify perpetrators. This enhanced detail bolsters not only investigation sequences but equally transforms video analytics capabilities, like facial recognition that unlock additional business benefits. Where are cameras heading in the future? Let’s look at Oyla’s cameras as an example. These cameras fuse together artificial intelligence (AI), video, and 3D data, offering a depth camera that can be used to define very accurate intrusion detection perimeters. Its advanced motion detection activates an alert when a user-defined perimeter has been crossed, or if there is a presence in a user-defined area or volume space. By combining two powerful visualization technologies in a single form factor, rich data can be captured and deliver more accurate awareness and better application of deterrence measures in real-time, versus the evidentiary use of cameras today. Thermal Cameras Thermal cameras are a relatively novel yet growing security phenomenon, having come to the forefront during the pandemic. Where such technology was once a novelty, their widespread application in detecting raised temperatures which might indicate a COVID-19-related fever has seen them become increasingly applied to a broader market in the past 18 months. Not only are these cameras now more accessible, but they have also advanced from a technical perspective. Modern thermal cameras now offer a more accurate thermal resolution, longer detection ranges, ONVIF compliance and edge-based analytics for the benefit of VMS solutions. They are also a useful technology for solving visibility challenges in complete darkness. Radar Radar is a technology that’s increasingly being used in physical perimeter security applications. Capable of conducting 360-degree scans of a property on a continual basis every couple of seconds, it is an extremely powerful intrusion detection technology. Radars stand up better than other technologies in difficult conditions such as smoke and fog. When paired with other sensors, false alarms can also be reduced in these conditions – something that is a major challenge more broadly. While law enforcement responds to millions of security alarms every year, a study from the United States Department of Justice's Office of Community Oriented Policing Services previously showed that between 94 and 98 percent of these turn out to be false, costing as much as $1.8 billion a year in wasted police time and resources. LiDAR What is LiDAR? LiDAR has been around since the 1960s, with one of LiDAR’s first use cases was being attached to aircraft to emit laser light towards the surface of the earth to provide distance readings. Spurred by its necessity for the coming autonomous driving revolution, today, the application of LiDAR technology has become more widespread. According to research by Fortune Business Insights, the size of the global LiDAR market is set to surpass $6.7 billion by 2026, a monumental increase on the $1.32 billion spent on LiDAR in 2018. In the security space, LiDAR technology is already proving it carries a string of benefits and upgrades on what is currently available on the video surveillance market. The major upside of LiDAR is that like video, it brings a high level of detail to a physical environment that other sensors simply cannot provide. Pairing Lidar with video, machine learning, AI, and other advanced sensor technologies can help validate alarm accuracy. Indeed, it is technologies such as these, designed to reduce the burden of security personnel by conducting the heavy lifting in alarm validation, that we can expect to become increasingly prevalent soon. Drones It is technologies such as these, designed to reduce the burden of security personnel by conducting the heavy lifting in alarm validation Often referred to as unmanned aerial vehicles (UAVs), drones are another technology that is becoming both more accessible and more capable from a security perspective. In sizable areas of land or hard-to-reach critical infrastructure sites, drones can be dispatched instead of security personnel as a means of first response to an intrusion alert. They can also work in tandem with thermal imaging, radar, lidar, and next-generation video surveillance technologies, either incorporating them onboard directly or supporting them in wider, integrated security infrastructures. Developing the Right Multi-Layered Perimeter Security Strategy These are just a handful of some of the more progressive perimeter security-centric technologies on the market today. The challenge for many organizations is knowing which solutions will suit their needs and address the challenges of tomorrow. Take the time to understand what you need to protect. Is it people, data, or assets? Where do you feel your potential vulnerabilities may lie? By assessing your risks, you will better understand potential target areas and address them accordingly. For perimeter security, a multi-layered solution will likely be the most secure approach. From basic needs to the more advanced, there are a broad variety of possible solutions available. Yet taking the time to understand which solutions are the most successful, cost-effective, and relevant to your business will yield the best results.

What Are The Latest Trends In Perimeter Security Technology?
What Are The Latest Trends In Perimeter Security Technology?

Perimeter security is the first line of defense against intruders entering a business or premises. Traditionally associated with low-tech options such as fencing, the field of perimeter security has expanded in recent years and now encompasses a range of high-tech options. We asked this week’s Expert Panel Roundtable: What are the latest trends in perimeter security technology?

Why Access Control Is Important
Why Access Control Is Important

When we talk about security, people are often quick to jump to conclusions and picture bouncers, heavy steel doors and alarms that go off as soon as a door is opened. Access control is in fact one of the most common and least invasive methods of adding extra security to a home, communal or business premises – controlling who is able to enter a space based on the use of entry codes, key fobs, and/or access cards. Communal flats and office blocks are where access control is often an important factor in keeping the building secure, though private residences also have their own lowkey methods of access control with burglar alarms and personalized codes. With that said, what is it that makes access codes so effective across so many spaces – and why are they so important in today’s society? Benefits of access control Every time you visit an office space, enter a block of flats, or drive into a gated community, you will likely be faced with restricted access and a code pad – plus a button to ring through if you are a visitor. This is a prime example of access control, whereby the owner of the premises has installed a gate or security door which requires a code to enter from the outside. Pressing the request button puts you through to a controller who can then either grant access or deny access. The primary benefit of access control is that it ensures that a space remains secure Some of these code pads have cameras so that the controller can see the visitor – some just have a microphone and speaker. The primary benefit of access control is that it ensures that a space remains secure – only visited by those who are granted access. This restriction helps to keep residents and property safe, not only deterring burglars but ensuring that they are unable to gain entry without permission. Access control panels Some of the examples of access control panels in use include: Private car parks, granting access to employees or residents or paying guests based on the location. Communal buildings and flat entranceways, granting access to residents. These kinds of access control panels will have multiple buttons, one for each flat so that guests can buzz and speak to their contacts. Offices, granting access to employees and their guests. Another key benefit of access control is that entry and exit data can be tracked Another key benefit of access control is that entry and exit data can be tracked, and data can be used for anything from tracking the use of a building, to understanding and logging when individuals have entered and left the premises. For those who have ever watched a Detective drama, you will know how crucial this kind of data can be to determining alibis! Replacing lost keys Inhouse, this can also be useful in identifying who is around when an incident occurs, and in ascertaining how many people are in the premises in the event of a fire or emergency situation. On top of knowing when individuals are accessing certain spaces, access controls can also be used to restrict access to spaces during certain time periods – for example at the end of a shift, or overnight. This is most often found in commercial spaces and car parks, as private residences will grant access at all hours to residents. Access control plays an important role in security and can impact everything from your insurance bills and insurance cover to the amount you spend on replacing lost keys. By keeping certain spaces restricted, only granting access to those who are supposed to be there for work or through their private residence, you are able to keep individuals safe and protect them from the effect of theft. Preventing unlawful access Access control is particularly crucial in tracking the movement of employees should an incident occur In a workspace, access control is particularly crucial in tracking the movement of employees should an incident occur, as well as making the life of your team much easier in allowing them to move between spaces without security personnel and site managers present. It can also reduce the outgoings of a business by reducing the need for security individuals to be hired and paid to remain on site. For a private homeowner or flat owner, access control is what grants you the privacy and security that you deserve in your own space. Whether the control is placed on the outside of a bin store, car parks, communal entrance way or your own personal flat, creating barriers to prevent unlawful access can make a private residence more appealing to tenants or homeowners, and can also provide information and data about who has entered a building and when. Vacant property security The value of access control is that there are a range of solutions according to your budget, your requirements, and the way that you intend to use access control across your site or inside space. For the most part, access control is considered to be a cost effective way of increasing security, cutting back on personnel while ensuring that access is only granted to those who are supposed to be a specific space. The value of access control is that there are a range of solutions according to your budget According to construction site and vacant property security company Sicuro, access control systems with a built in camera are becoming increasingly popular, particularly on the exterior of a building when it comes to granting access to visitors – as those inside can see who is asking to be let in. Managing access control Meanwhile, across inside workspaces and sites, access control managed by pin numbers or fingerprints is often sufficient. Access control is an important part of modern security, ensuring that everywhere from office spaces to private residences are protected from unwanted or unlawful visitors. For the most part, access control is managed automatically, tracking and storing data on who has entered and exited a specific space and at what time – though some examples are tracked and managed manually (for example in a school reception or private residence).