Three key trends will continue dominating the security industry looking ahead to 2017 – cloud video, predictive maintenance and emergency preparedness.
Cloud Video
The continued integration of cloud and hosted video into security programs offers a lot of benefits for customers. The convenience of remotely viewing video footage in real-time or historic footage has been a great benefit to our customers and provides significant business intelligence. It helps with everything from company compliance to managing operations across multiple locations and even just the peace of mind.
Predictive Maintenance
We see predictive maintenance continuing to grow as a benefit for both security integrators and customers. By leveraging remote diagnostic capabilities, integrators are able to handle maintenance updates before they become an issue or even come to the attention of customers. Technicians can help quickly address system upgrades, health checks and other issues, resulting in faster uptime due to expedited service resolution over the phone. This helps significantly reduce the financial burden of technology downtimes or outages, and helps allow security professionals to concentrate on improving security rather than operational issues.
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| The need for an emergency preparedness strategy, especially for government, healthcare and education customers, will continue to be a focus |
Emergency Planning
Finally, the need for an emergency preparedness strategy, especially for government, healthcare and education customers, will continue to be a focus. While the continued integration of new technology has led to advancement in mass notifications systems, businesses should consider developing a comprehensive program, which includes both strategic planning and training for all staff.
Looking Ahead
The past year has seen a lot of changes in the security industry. We recognize that happy customers are our most valuable assets, as they are the windows into the needs of our industry. Our customers are the foundation of all the innovation that takes place at Tyco, and I look forward to seeing what we come up with together in the years to come.
See the full coverage of 2016/2017 Review and Forecast articles here
