SaaS Alerts has unveiled a new feature enabling managed service providers (MSPs) to effectively monitor user activity linked to their instances of IT Glue. This advancement aims to boost security and oversight for MSPs utilizing IT documentation tools. Jim Lippie, CEO of SaaS Alerts, emphasized the significance of safeguarding data contained within IT Glue, which holds crucial information such as network maps, asset configurations, runbooks, and customer passwords.
User Behavior Monitoring for Enhanced Security
"If you think about what lives in IT Glue from a data perspective, it’s every network map for every customer," Lippie explained. "It's important to understand... what’s going on with all that data and the users around it." With over 10,000 MSPs employing IT Glue to streamline operations, monitoring user actions within these platforms is becoming critical for maintaining the integrity of sensitive information.
Providing MSPs with Key Insights
Lippie illustrated the necessity of this monitoring capability by comparing it to regularly checking a credit card statement for fraudulent activity. "Even diligent users might not check their statement every 90 seconds," he said. By automating alerts and delivering detailed insights, SaaS Alerts aims to alleviate the concerns of MSPs and make their operations more secure.
Expanding Monitoring Capabilities
The integration of SaaS Alerts with IT Glue is part of a broader mission to become the most MSP-friendly software company in the industry. "By providing this level of oversight, insight, and visibility... we’re furthering ourselves toward that goal," Lippie stated. This initiative is seen as essential for MSPs to protect their operations and better service their clients.
Support for a Variety of Business Applications
SaaS Alerts offers monitoring across numerous popular business productivity applications such as Microsoft 365, Google Workspace, and Salesforce, benefiting MSPs by enhancing client protection and allowing for incremental revenue through cybersecurity solutions. Going forward, the company plans to expand its portfolio by incorporating more third-party applications and popular tools, like RMM and PSA, amid growing demand for comprehensive security solutions.
Commitment to the MSP Community
Nadir Merchant, general manager of IT Glue, endorsed the new integration, stating, "Security is one of our top priorities, and we’re excited about our integration with SaaS Alerts. This development inherently makes the usage of our platform more secure for the entire MSP community." The decision by SaaS Alerts to monitor third-party MSP tools answers calls from partners seeking better visibility and control over application usage, supported by a recent $3 million financing round dedicated to MSP investments.
SaaS Alerts just released the capability for managed service providers to monitor the user behavior associated with their instances of IT Glue.
“If you think about what lives in IT Glue from a data perspective, it’s every network map for every customer,” said Jim Lippie, CEO of SaaS Alerts.
Every asset configuration
“It’s every asset configuration for every device that the customer has. It is every runbook that the MSP uses for that customer. It’s every password that they have from that customer. So, think about how valuable the data that lives inside IT Glue is. You inevitably start to wonder, ‘OK, how can I monitor? What’s going on in there?’ So it’s important to understand, based on how valuable IT Glue is – and there are 10,000 MSPs out there that use it to streamline their operations and make their business more profitable – what’s going on with all that data in the users around it.”
Lippie gives the example of using a credit card. How often do you check your credit card statement? Once in awhile? Every day? Never? Chances are, even if users are diligent steward of their money, they aren’t checking their statement every 90 seconds to make sure there isn’t any fraudulent activity. That, according to Lippie, is exactly the goal of SaaS Alerts with IT Glue.
MSP-friendly software company
“There are 10,000 MSPs that use this platform,” says Lippie. “Because of the amount of data that lives in it … this is what keeps MSPs up at night. So our goal is to be the most MSP-friendly software company in the ecosystem. And we think by providing this level of oversight, insight and visibility to this really important application, we’re furthering ourselves toward that goal.”
IT documentation platforms have become a vital tool for providers to operate a more efficient business
IT documentation platforms have become a vital tool for providers to operate a more efficient business. Think about every asset configuration, network map, runbook and customer password stored in a single application. It has become essential to monitor the user activity inside of these popular tools. SaaS Alerts integration with IT Glue automatically alerts MSP executives when unusual behavior occurs. This better safeguards IT Glue and gives the MSP owners and their customers more peace of mind.
Business productivity applications
“Monitoring IT Glue is our first step in monitoring popular MSP tools. [This] furthers the SaaS Alerts mission of being the most MSP-friendly software company in the world,” says Lippie. “We believe that MSPs can only ride to the rescue of their clients if they have first properly secured their own operation. Today’s announcement gives every MSP using IT Glue the visibility they need to feel more confident about their own security posture.”
SaaS Alerts monitors an array of the world’s most popular business productivity applications. These include Microsoft 365, Google Workspace, Salesforce, Dropbox and Slack. This helps hundreds of MSPs to better protect their clients and generate incremental revenue from a cybersecurity solution. SaaS Alerts will continue to add third-party applications to its portfolio. It will also add popular RMM and PSA tools to help MSPs better secure their own environments.
Third-party applications
“Security is one of our top priorities and we’re excited about our integration with SaaS Alerts. [SaaS Alerts] adds important third-party monitoring of IT Glue and inherently makes the usage of our platform more secure for the entire MSP community,” said Nadir Merchant, general manager of IT Glue.
SaaS Alerts decided to monitor third-party MSP tools after several managed service partners requested the capability. The asks were based on concerns about the lack of visibility into user behavior and the applications that help them manage their business. SaaS Alerts recently allocated a big chunk of a $3 million financing round to MSP investments.
