Gunnebo Entrance Control has joined forces with Queenstown Airport (ZQN) and Custom Technology Systems Ltd to enhance the domestic departure services, boosting both convenience and security for travelers.
Situated as a vital entry point to New Zealand’s South Island, Queenstown Airport stands as the nation’s fourth-busiest airport, having evolved significantly since its inception in 1935. Currently, it accommodates over 2.6 million travelers annually, linking major domestic locations and eastern Australia, while pushing forward with continuous improvements in passenger amenities and operational effectiveness.
Entrance Control Development
Queenstown Airport repurposed existing cafe space by installing a glass wall, which moved the cafe airside
In a focused effort to refine the domestic departure journey, Queenstown Airport repurposed existing cafe space by installing a glass wall, which moved the cafe airside, integrating it with the gate lounge. This change allows passengers direct access to food and beverages and additional seating, optimizing the space efficiently.
Custom Technology Systems Ltd, alongside Gunnebo Entrance Control, collaborated with the on-site teams to implement a custom entrance control solution. This setup aims to balance security requirements with passenger flow while addressing the spatial constraints present.
Adapting to Challenges
Chris Walker, Project Manager at Queenstown Airport, emphasized the teamwork involved: “The success of this project was achieved by working together, adapting to unexpected challenges, and staying focused on delivering a secure, seamless journey for every passenger.”
Walker highlighted the collaborative response to hurdles such as design refinements and compliance issues, utilizing each team member's strengths to achieve success.
The PasSec Initiative
To improve style, security, and passenger movement, the team deployed Gunnebo Entrance Control’s PasSec system
To improve style, security, and passenger movement, the team deployed Gunnebo Entrance Control’s PasSec system, a sophisticated one-way corridor setup designed to prevent backflow while complying with stringent local and international aviation standards.
Brett Copeland, Managing Director at Custom Technology Systems Ltd, described the project's cooperative spirit: “For this works program, there was a genuine sense of problem-solving together. It wasn't about one party leading and others following but instead a collaborative process from initial design and specification through to project completion. We each brought ideas, worked through constraints and stayed focused on making the solution fit.”
Achieving Collaborative Success
Clive Dillen, Regional Manager at Gunnebo Entrance Control, reflected on the collaboration, stating: “We’re proud of what we achieved here, and the result reflects the true essence of coordination, discussion and trust. That’s what true partnership looks like and marks a major step forward in Queenstown Airport’s continued development."
Dillen noted that the project exemplifies what can be achieved when teams confront challenges together, aiming for smarter, more effective outcomes for both passengers and operators.
