Userful, a provider of software-defined platforms for enterprise operational awareness, has unveiled new features aimed at addressing the complexities of modern security environments where cyber threats, operational challenges, and physical security risks intersect.
The introduction of InfinityAI enables organizations to integrate and supervise signals from diverse security systems, converting disparate data streams into cohesive situational awareness. The platform incorporates AI-assisted anomaly detection alongside workflow orchestration to enhance security operations.
Unified Situational Awareness Layer
"Organizations today don’t suffer from a lack of security data; they suffer from a lack of situational clarity," said John Marshall, CEO of Userful. "Our focus is on helping enterprises transform data signals into actionable security response by connecting physical security, cybersecurity intelligence, and enterprise operational observability into a unified situational awareness layer."
Central to these capabilities is InfinityAI’s real-time tracking and analysis of security data signals from enterprise systems. This allows operators to detect anomalies and synchronize responses across the entire security landscape effectively.
Potential Security Incidents
InfinityAI identifies unusual patterns and potential incidents across enterprise infrastructure
The platform extends its analytical functions to signals from enterprise tools, including Security Information and Event Management (SIEM) systems like Splunk Enterprise Security and Critical Event Management (CEM) systems such as Everbridge.
By providing real-time oversight of these sources, InfinityAI identifies unusual patterns and potential incidents across enterprise infrastructure. Upon detecting anomalies, it generates workflow activation requests, giving operators recommended response actions, and enabling them to initiate semi-automated workflows across connected systems and security teams.
Reducing Manual Coordination
These workflow functionalities mark a significant development in the Userful InfinityAI Platform, allowing for automated actions and coordinated responses throughout systems and teams.
This enhancement empowers organizations to trigger coordinated actions via system alerts, health events, and application or manual workflow triggers. By linking various systems and operational units through unified workflows, InfinityAI facilitates faster incident responses and minimizes the need for manual coordination across tools and environments.
Remote Management Capabilities
The platform is also growing its integration ecosystem by adding native support for prominent video management systems, such as Milestone XProtect and Genetec Security Center. This expansion enables enterprises to integrate video management operations into a comprehensive security framework. Moreover, the newly introduced Global Cluster Manager (GCM) supports remote management, allowing administrators to control distributed deployments from a centralized interface.
Userful plans to present the InfinityAI Platform at ISC West 2026, showcasing how its AI-driven monitoring and integrated platform workflows deliver a comprehensive situational awareness solution for modern Security Operations Centers.
