ConnectWise, the provider of intelligent software and expert services for technology solution providers (TSPs), has released the findings of the second annual ConnectWise SMB State of Cybersecurity report.
The year 2020’s study was conducted between June and July 2020 and surveyed over 700 IT and business decision makers in the US, the UK, Canada, Australia and New Zealand. A few major findings from the report include:
- 91% of SMBs said they would consider using or moving to a new IT service provider if it offered the “right” cybersecurity solution
- 68% of respondents said the “right” offering means having confidence in an MSP’s ability to respond to security incidents, while 58% stated it’s having confidence in an MSP’s ability to minimize damage or loss
- Three-quarters of the respondents worried they will be the target of an attack in the next six months
Cybersecurity expertise
- Over half of SMBs surveyed (52%) agree they lack the in-house skills necessary to properly deal with security issues, and 49% of SMBs find more cybersecurity expertise as an added benefit of working with an MSP
- Only 13% of SMBs are having regular cybersecurity-related conversations with their MSP and 29% of SMBs talk to their MSP about cybersecurity only after they have suffered an incident
Although COVID-19 did not significantly impact respondents’ views on cybersecurity, the pandemic has raised new concerns for SMBs, with 79% of respondents worrying about their remote devices or remote employees being breached.
