Dallmeier IP Network Cameras  (9)

James Twigg is the Managing Director of Total Integrated Solutions (TIS), an independent life safety, security and communication systems integrator, specializing in design & consultancy, technology and regulatory compliance. Total Integrated Solutions work primarily with retirement villages, helping to ensure the safety of residents in numerous retirement villages across the country. In this opinion piece, James shares how smart technology is helping security teams and care staff alike in ensuring the safety and security of their spaces, amid the COVID-19 pandemic and beyond. Impact of smart technology Smart technology is having an impact on pretty much every aspect of our lives Smart technology is having an impact on pretty much every aspect of our lives. From how we travel, to how we work, to how we run our homes. It’s not unusual to have Alexa waking us up and ordering our groceries or Nest to be regulating the temperature and energy in our homes. And while there’s a popular misconception that people in their later years are allergic to technology, retirement villages and care homes are experiencing significant innovation too. And the result is not only improved quality of life for residents, but also improved safety and security systems for management teams. Switching to converged IP systems I’ve been working in the life safety and security industry for over fifteen years. When I first joined TIS, much of the sector was still very analog, in terms of the technology being installed and maintained. Slowly but surely, we’ve been consulting and advising customers on how to design, install and maintain converged IP systems that all talk to each other and work in tandem. I'm excited to say retirement villages are some of the top spaces leading the way, in terms of technological advancement. Improving the quality of life for residents A move into a retirement village can be daunting and one of the key concerns that we hear about is the loss of independence. No one wants to feel like they are being monitored or to have someone constantly hovering over them. One of the ways we’ve used smart technology to maintain residents' independence is through devices, such as health monitors and motion sensors. For example, instead of having a member of staff check-in on residents every morning, to ensure they are well, sensors and analytics can automatically detect changes in routine and alert staff to possible problems. Similarly, wearable tech, such as smart watches give residents a chance to let staff know they are okay, without having to tell them face-to-face. As our retirement village customers have told us, a simple ‘I’m okay’ command can be the difference between someone feeling independent versus someone feeling monitored. Simplifying and improving security systems Smart technology gives care staff and security oversight of the needs of residents For the teams responsible for the safety of the people, places and spaces within retirement villages, smart technology is helping to improve and simplify their jobs. Smart technology gives care staff and security oversight of the needs of residents, and ensures rapid response if notified by an emergency alert, ensuring they know the exact location of the resident in need. And without the need to go and physically check-in on every resident, staff and management can ensure staff time is being used effectively. Resources can be distributed where they are needed to ensure the safety and wellbeing of those residents who need extra consideration. 24/7 surveillance When planning the safety and security for retirement villages, and other residential spaces, it’s no use having traditional systems that only work effectively for 12 hours a day or need to update during the evening. Surveillance needs to be 24/7 and smart technology allows that without the physical intrusion into people’s spaces and daily lives. Smart technology ensures that systems speak to each other and are easily and effectively managed on one integrated system. This includes video surveillance, which has also become much more effective as a result of advanced video analytics, which automatically warn staff of suspicious behavior. Securing spaces amid COVID-19 This year has, of course, brought new challenges for safety. COVID-19 hit the retirement and residential care sectors hard, first with the initial wave of infections in mid-2020 and then, with the subsequent loneliness caused by the necessary separation of families. As essential workers, we worked closely with our customers to make sure they had everything they needed As essential workers, we worked closely with our customers to make sure they had everything they needed during this time, equipping residents with tablet devices to ensure they could stay connected with their families and friends. It allowed residents to keep in touch without risking transferring the virus. Thermal cameras and mask detection And now that we’re emerging out of COVID-19 restrictions and most residents can see their families again, we’re installing systems like thermal cameras and mask detection, so as to ensure that security will be alerted to anyone in the space experiencing a high temperature or not wearing proper PPE. Such steps give staff and families alike, the peace-of-mind that operational teams will be alerted at the earliest possible moment, should a COVID-19 risk appear. Thinking ahead to the next fifteen years, I’m excited at the prospect of further technological advancements in this space. Because at the end of the day, it’s not about how complex your security system is or how you compete in the industry. It’s about helping teams to protect the people, spaces and places that matter. I see smart technology playing a huge role in that for years to come.

As the COVID-19 pandemic wanes and sporting venues open-up to full capacity, a new disturbing trend has hit the headlines - poor fan behavior. Five NBA teams have issued indefinite bans on fans, who crossed the line of unacceptable behavior, during the NBA playoffs. Major League Baseball stadiums have a recurring problem with divisive political banners being strewn over walls, as part of an organized campaign, requiring fan ejections. There was a brawl between Clippers and Suns fans after Game 1 of their playoff series. And, the U.S. vs. Mexico Nations League soccer game over the Fourth of July weekend had to be halted, due to fans throwing objects at players and screaming offensive chants. Cracking down on poor fan behavior Security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior With players across all major sports leagues commanding more power than ever before, they are demanding that sports venues crack down on poor fan behavior, particularly when they are the targets of that behavior. Whether it’s an extension of the social-media divisiveness that’s gripped society, or people unleashing pent up negative energy, following 15 months of social isolation, during the COVID-19 global pandemic, security directors are consistently reporting a disturbing uptick in poor fan attitude and behavior. They’re also reporting a chronic security guard shortage, like many businesses that rely on relatively low-cost labor, finding candidates to fill open positions has been incredibly difficult. Low police morale To add the third component to this perfect storm, many police departments are struggling with morale issues and officers are less likely to put themselves into positions, where they could wind up in a viral video. According to the Police Executive Research Forum, police officer retirements in the U.S. were up 45% in the April 2020 - April 2021 period, when compared to the previous year. Resignations were up 18%. In this environment, officers may be less likely to undertake fan intervention unless it’s absolutely necessary. This can seem like the worst of times for venue security directors, as they need more staff to handle increasingly unruly patrons, but that staff simply isn’t available. And, because the security guard staffing industry is a commoditized business, companies compete almost solely on price, which requires that they keep salaries as low as possible, which perpetuates the lack of interest in people participating in the profession. Digital Transformation There is only one way out of this conundrum and that is to make security personnel more efficient and effective. Other industries have solved similar staffing and cost challenges through digital transformation. For example, only a small percentage of the total population of restaurants in the U.S. used to offer home delivery, due to cost and staffing challenges of hiring dedicated delivery personnel. Advent of digital efficiency tools But with the advent of digital efficiency tools, now virtually all restaurants can offer delivery But with the advent of digital efficiency tools, such as UberEATS and DoorDash, now virtually all restaurants can offer delivery. Likewise, field-service personnel are digitally connected, so when new jobs arise, they can be notified and routed to the location. Compare this to the old paper-based days, when they wouldn’t know about any new jobs until they picked up their work schedule at the office, the next day and you can see how digital transformation makes each worker significantly more efficient. Security guards and manned guarding The security guard business has never undergone this kind of digital transformation. The state-of-the-art ‘technology’ has never changed - human eyes and ears. Yes, there are video cameras all over stadiums and other venues, but behind the scenes is a guard staring at a bunch of monitors, hoping to identify incidents that need attention. Meanwhile, there are other guards stationed around the stadium, spending most of their time watching people who are doing nothing wrong. Think about all the wasted time involved with these activities – not to mention the relentless boredom and ‘alert fatigue’ from false-positive incident reporting and you understand the fundamental inefficiencies of this labor-based approach to security. Now think about a world where there’s ubiquitous video surveillance and guards are automatically and pre-emptively notified and briefed, when situations arise. The fundamental nature of the security guards profession changes. Instead of being low paid ‘watchers’, they instead become digitally-empowered preventers. AI-based screening and monitoring technology This world is happening today, through Artificial Intelligence-based screening and monitoring technology. AI-powered weapons-detection gateways inform guards, when a patron entering the venue is carrying a gun, knife or other forbidden item. Instead of patting down every patron with metal in their pockets, which has been the standard practise since walk-through metal detectors were mandated by sports leagues following 9/11, guards can now target only those who are carrying these specific items. Video surveillance and AI-based analytics integration Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances Combining surveillance video with AI-based advanced analytics can automatically identify fan disturbances or other operational issues, and notify guards in real time, eliminating the need to have large numbers of guards monitoring video feeds and patrons. The business benefits of digitally transformed guards are compelling. A National Hockey League security director says he used to have 300 guards manning 100 walk-through metal detectors. By moving to AI solutions, he can significantly reduce the number of scanning portals and guards, and most importantly redeploy and gain further operational efficiencies with his overall operational strategy. Changing staffing strategy This changes the staffing strategy significantly and elevates the roles of guards. Suddenly, a US$ 20-per-hour ‘job’ becomes a US$ 40-per-hour profession, with guards transformed into digital knowledge workers delivering better outcomes with digitally enabled staffs. Beyond that, these digitally transformed guards can spend a much higher percentage of their time focused on tasks that impact the fan experience – whether it’s keeping weapons out of the building, pro-actively dealing with unruly fans before a broader disruption occurs, or managing business operations that positively impact fan patron experience. Digitally transforming security guards Perhaps most important, digitally transforming security guards elevates the profession to a more strategic level, which means better pay for the guards, better service for clients of guard services, and an overall better experience for fans. That’s a perfect storm of goodness for everyone.

Steven Kenny, Axis Communications, looks at the benefits of physical access control systems within smart environments, and how knowledge gaps and dated methods can inhibit adoption. Physical security is becoming more dynamic and more interconnected, as it evolves. Today’s modern access control solutions are about so much more than simply opening doors, with digitalization bringing multiple business benefits, which would simply not be possible using traditional models. Digital transformation While the digital transformation of processes and systems was already well underway, across many industries and sectors, it is the transformation of physical security from a standalone, isolated circuit, to a network-enabled, intelligent security solution that brings many benefits to the smart environment. Yet, with more organizations now looking to bring their physical security provision up to date, there are many considerations that must be addressed to maximize the potential of access control and video surveillance. Not least of which is that connecting physical security devices to a network presents risk, so it is increasingly important for IT teams to play a role in helping to facilitate the secure integration of physical and network technologies, as these two worlds increasingly converge. Improved access control in smart environments These urban constructs are capable of reducing waste, driving efficiencies and optimising resources The smart city offers significant benefits, reflected in the US$ 189 billion that is anticipated to be spent on smart city initiatives globally by 2023. These urban constructs are capable of reducing waste, driving efficiencies, optimizing resources and increasing citizen engagement. Technology, which is increasingly being incorporated to protect access points within the smart environment, can take many forms. These range from simple card readers to two factor authentication systems, using video surveillance as a secondary means of identification, right through to complex networks of thermal cameras, audio speakers and sensors. Frictionless access control During the COVID-19 pandemic, frictionless access control has provided an effective ‘hands free’ means of accessing premises, using methods such as QR code readers and facial recognition as credentials to prove identity. Frictionless access control brings health and safety into the equation, as well as the security of entrances and exits, minimizing the risk of infection, by removing the need to touch shared surfaces. Such systems can be customized and scaled to meet precise requirements. Yet, an increasing integration with open technologies and platforms requires collaboration between the worlds of physical security and IT, in order to be successful. Barriers to adoption Traditional suppliers and installers of physical security systems have built up a strong business model around their expertise, service and knowledge. Network connectivity and the IoT (Internet of Things) present a constantly shifting landscape, requiring the traditional physical security vendor to learn the language of IT, of open platforms, IP connectivity and software integration, in order to adapt to market changes and remain relevant. Many are now beginning to realize that connected network-enabled solutions are here to stay Those who cannot adapt, and are simply not ready for this changing market, risk being left behind, as the physical security landscape continues to shift and demand continues to increase. With end users and buyers looking for smarter, more integrated and business-focused solutions from their suppliers, it is clear that only those who are prepared will succeed in this space. Time will not stand still, and many are now beginning to realize that connected network-enabled solutions are here to stay, particularly within smart constructs which rely on such technology by their very nature. The importance of cyber hygiene Connecting any device to a network has a degree of risk, and it is, therefore, imperative that any provider not only understands modern connected technologies, but also the steps necessary to protect corporate networks. Cameras, access control systems and IP audio devices, which have been left unprotected, can potentially become backdoors into a network and used as access points by hackers. These vulnerabilities can be further compromised by the proliferation of connected devices within the Internet of Things (IoT). While the connection of devices to a network brings many advantages, there is greater potential for these devices to be used against the very business or industry they have been employed to protect when vulnerabilities are exploited. Cyber security considerations Cyber security considerations should, therefore, be a key factor in the development and deployment of new security systems. Access control technologies should be manufactured according to recognized cyber security principles, incident reporting and best practices. It is important to acknowledge that the cyber integrity of a system is only as strong as its weakest link and that any potential source of cyber exposure will ultimately impact negatively on a device’s ability to provide the necessary high levels of physical security. The future of access control There is a natural dispensation towards purchasing low-cost solutions There is a natural dispensation towards purchasing low-cost solutions that are perceived as offering the same value as their more expensive equivalents. While some have taken the decision to implement such solutions, in an attempt to unlock the required benefits, while saving their bottom line, the limited lifespan of these technologies puts a heavier cost and reputational burden onto organizations by their association. The future of access control, and of physical security as a whole, will, therefore, be dependent on the willingness of suppliers to implement new designs and new ways of thinking, based around high-quality products, and to influence the installers and others in their supply chains to embrace this new world. Cyber security key to keeping businesses safe In addition, cyber security considerations are absolutely vital for keeping businesses safe. The integration of cyber secure technologies from trusted providers will provide peace of mind around the safety or corporate networks, and integrity of the deployed technologies. As we move forward, access control systems will become data collection points and door controllers will become intelligent I/O devices. QR codes for visitor management and biometric face recognition for frictionless access control will increasingly be managed at the edge, as analytics in a camera or sensor. The future of access control presents an exciting and challenging time for those ready to accept it, to secure it and to help shape it, offering a true opportunity to innovate for a smarter, safer world.

Dallmeier electronic, one of the manufacturers of video security technology, will present its portfolio of new products and customer solutions at the Russian security trade fair "Securika Moscow" (Moscow, Crocus Expo, Pavilion 2) from 13 to16 April 2021. Unique camera technology Dallmeier offers innovative video security solutions to its customers in an enormous range of industries. With the patented "Panomera®" multifocal sensor technology operators have the capability to capture large spatial relationships comprehensively and to zoom in on suspicious incidents while the system continues recording the entire scene. Thus, Panomera® allows optimal overview and high-resolution detail zooms even after the fact. The great advantage is that the customer can define the minimum resolution density (DIN EN 62676-4) required for this individually as early as the planning stage. Consequently, stadium operators for example benefit from the fact that recordings of offenses are incontestably usable in court. Video analysis The Panomera® S-Series enable intelligent AI-based video analyses for an enormous range of application areas Apart from the outstanding cost-effectiveness of the solution, this was one of the crucial reasons why nine out of twelve host stadiums for the 2018 FIFA World Cup in Russia decided for the patented Panomera® technology. Besides this application, airport operators and logistics companies can rely on the unmatched image quality when investigating questions of liability, for example. At the same time, this minimum resolution density also serves as the basis for video analysis applications now and in the future. Lower infrastructure cost and AI-based video analysis The Panomera® S-Series is particularly notable for its peerless capture of long distances. The Panomera® W-Series helps the operator to create a seamless 180° or 360° view of a scene. Customers are thus able to reduce the number of cameras and the associated infrastructure many times over. In combination with the installation of the latest generation of chips, which are already equipped with integrated neural networks, they enable intelligent AI-based video analyses for an enormous range of application areas. For example, they can be used to perform "crowd analyses" in high-traffic airport concourses, while on the perimeter AI-based object classification minimizes the number of false alarms. Mountera® mounting system Security managers have considerably more control over areas that are both large and heavily used Besides its patented Panomera® technology, Dallmeier will also present its integrated Mountera® mounting system. Together with the Panomera® W-Series, the mounting system received the iF DESIGN AWARD in 2020. Constructors and installers, for example, can carry out the entire installation with just one Allen key size. The Mountera® "Quick Lock" system enables rapid, one-man assembly and the same camera system can be used at different sites. HEMISPHERE® ensures more control With the open software platform HEMISPHERE® for Security and Business; customers can easily expand video systems with third-party installations such as fire alarm or access control systems. Sophisticated system components such as 2D- and 3D-maps including "Active Elements" guarantee efficient processing of relevant incidents and alarms. So, security managers have considerably more control over areas that are both large and heavily used.

Dallmeier electronic is “Exclusive Platinum Sponsor” of the WGPC 2020 (World Game Protection Conference) at the Tropicana Las Vegas (Las Vegas, NV) from 23 to 26 March 2020. There, the pioneer of video technology for casinos will showcase how casino managers can improve cooperation with regulation authorities, deal with criminal activities proactively, and make day-to-day operation much more productive. With over 20 years of experience in the field of video security and data management in casinos, Dallmeier and its solutions promote secure, smooth casino operations all over the world. In March 2020, the company now attends the 15th WGPC in Las Vegas as Exclusive Platinum Sponsor. The conference deals with current and future challenges of the casino industry, such as compliance with stricter requirements by the regulation authorities or handling criminal behavior proactively. Dallmeier will present their “Smart Casino Solutions” for security, gaming automation and data management as part of the exhibition (24 and 25 March 2020). HEMISPHERE SeMSy The HEMISPHERE open software platform for security and business serves as the focus of the Dallmeier conference presence. In particular, casino operators can use the HEMISPHERE SeMSy solution suite as a "Casino Operating System": It enables the integration of third-party systems (e.g., CMS, POS, access control) and the display and processing of many different data sources and interfaces. With just a few mouse clicks security personnel can create a “digital incident file” containing videos, notes, reports etc. Employees in different departments can use the SeMSy system, wherein individual widgets are enabled for them depending on their tasks to provide them with personalized, function-optimized tools for completing their tasks. Sophisticated system components such as 2D and 3D maps with "Active Elements" or pre-defined standard operating procedures (SOPs) guarantee efficient processing and effective cooperation in the event of significant incidents and alarms. In addition, with just a few mouse clicks security personnel can create a “digital incident file” containing videos, notes, reports and other information. As a result, casinos will have no difficulty satisfying compliance requirements imposed both in-house and by external bodies (e.g., regulation authorities). Panomera camera technology Besides extensive requirements in terms of reporting, given the video security technology deployed more and more casinos are also being required to satisfy stricter regulations imposed by the regulation authorities. These include for example an ultra-high 4K resolution on the cameras in the area of the gaming tables, together with an efficient H.265 encoding technology. The Dallmeier Panomera W camera series which was unveiled at the end of 2019 supports native H.265, and it also integrates up to eight 4K sensors in one camera system, thus offering operators an unrivalled, undistorted 360° view of all activity on the gaming floor. Dallmeier customers report enormous time savings for their surveillance tasks, such as locating a person of interest in less than three minutes instead of over 20 minutes. Its benefits range from significantly increased game pace to substantially more effective protection from cheatingMoreover, the definable minimum resolution density of Panomera combined with integrated neural networks enables AI-based video analysis applications. These can be used by marketing analysts, for example, to create heat maps using "crowd analyses", analyze visitor streams and so make arrangements for more efficient capacity utilization in all areas of the casino. Casino Automation Technology (CAT) Visitors to the conference can also learn about Dallmeier CAT; this is the first automation system for table games (e.g., blackjack) in the world implemented by casinos in a production environment. CAT combines video technology with AI technologies, which enable it to detect chips and cards, provide real-time information about the position and value of bets, game pace, float value and many other analyses. Its benefits range from significantly increased game pace to substantially more effective protection from cheating, even up to precise player rating to improve customer loyalty programs and prevent expensive misjudgements. CAT has already been deployed at over 1,000 gaming tables in Macau and was honored with the award for "Best New Product" at WGPC 2019.

Casino operators are looking intensively for solutions to transform the multitude of process data into useful business intelligence information. With its 'Smart Casino Solutions', Dallmeier is pursuing a unique approach in which the manufacturer's video technology is linked to AI systems. At G2E Asia from 21.05.2019 - 23.05.2019, Stand A301, Dallmeier will present solutions for the three main casino areas of gaming, surveillance and marketing. Many casino operators are still struggling with undetected fraud and theft, high operating costs and inefficient manual processes. The use of Artificial Intelligence (AI) promises significant improvements. Due to the large number of video systems in casino operation, the linking of digitally available data with information that can be generated from video systems is particularly obvious. The use of Artificial Intelligence (AI) promises significant improvements However, this requires that the resolution quality of the video images can be precisely defined in all relevant areas. Only this way, the data quality required for AI systems and the respective application case can be guaranteed. Dallmeier camera systems fulfil exactly this functionality and offer completely new solutions in combination with AI systems. Gaming: Casino Automation Technology Classical table games like blackjack or baccarat were difficult to integrate into data processing and analysis because of their "analog" character. Dallmeier's Casino Automation Technology (CAT) - the first gaming automation system to be live in a production environment - uses AI technologies and standard Full HD IP cameras to capture a wide variety of data. In this way, CAT enables a multitude of insights and the automation of essential processes where the system detects chips and cards, provides real-time information about placement and the value of bets, game speed and float value, to name just a few important functionalities. For the first time, this enables accurate player evaluation, a significantly increased game speed and much more effective protection against fraud. CAT is available for baccarat and blackjack. Surveillance: Minimizing TCO With Panomera® In addition, classical surveillance and CCTV also play a major role in casinos where large areas need to be monitored to protect guests, players, staff and the casino's inventory. With the latest model of the patented Panomera® cameras, a 360-degree version, casino operators can cover much larger areas with the same number of operators and at the same time significantly improve overall security with a high-resolution 360-degree view of the entire scene. In the event of an incident, the operator can zoom into the scenes as with a PTZ camera The combination of a complete overview and the highest detail resolution is particularly impressive, where even distant objects are displayed with the same resolution as objects in the front image area. In the event of an incident, the operator can zoom into the scenes as with a PTZ camera – but without losing the overall picture, neither live nor in the recording. And even multiple operators can zoom in at the same time to solve complex scenarios. Significantly fewer cameras reduce the infrastructure and operating costs, and at the same time security goals can be achieved much better. Marketing: Business Intelligence The benefits of Dallmeier's Smart Casino Solutions are rounded off in marketing. Through the intelligent combination of video technology-based functions (e.g. people counting) with AI-based gaming automation technologies and other analysis techniques, casinos can gain access to a previously hidden treasure trove of data. Collecting, analysing and understanding this data helps casinos better plan their business and make more informed decisions for loyalty programs based on the behaviour and preferences of their visitors and players.