Round table discussions

Maintaining a high level of customer service can be a challenging experience when an acquisition takes place.This issue is of particular relevance to the security industry, where merger and acquisition activity continues to rise. We asked some of our Expert Panelists to share their thoughts on how both the acquired company as well as the company making the acquisition can retain the focus on their customers throughout the integration process. Here’s what they had to say.

How often have you been caught in the midst of animated chatter and swept up in the anticipation of "the next big thing in X", only to look back and think it was all overhyped? It happens everywhere and with everything, from pop culture movies and new budding artists, to aspects in professional industries such as new consumer products and technology. The security industry certainly has its share of overhyped technology. We asked some of our Panellists on their...

Seeing surveillance cameras everywhere is becoming more of a norm these days, especially for large cities such as London, New York and Beijing.  Many members of the public have their reservations about this for privacy reasons. Often, this can be solved through educating the greater public about security technologies. However, concerns still remain that such captured data can fall into the "wrong hands". Surveillance footage is meant to be used for security purposes onl...

With economic ups and downs, the global population finds itself responding and adapting in different ways to these changes. There is no doubt that changes in the economy will lead to changes in buying practices across all industries, and the security industry is by no means an exception to this. In times of economic growth, individuals and organizations will be more inclined to "splash the extra cash" on the best of the best. Whether it be deploying several new surveillance cameras in an e...

Return on Investment (ROI) is crucial for any security installation. Most people consider what return on investment they are getting when making a purchasing decision. Usually, customers will select the option which provides them with the greatest ROI. But how can ROI be measured? Individuals involved at different points of the security buying chain will have different ideas of how to measure ROI. Here are a few thoughts from our Expert Panel. As you will see, ROI is more of a sub...

There's no doubt that the security technology buying decision is a complex one. There are several factors to consider, and no one application will have the same exact needs as another.  This is generally where security consultants come in - to help out with the security buying process and help the end-user decide on the best technology to suit their specific needs. But more specifically, what is their exact role in the security technology buying decision? Let's take a l...

"Impact", "technology" and "trends" are three words often found together, not just in the security industry, but in any industry. And with talk about technological impact often comes talk of game changing developments. Tradeshows are a great place to get a feel of what different security industry professionals think about technological advances in the industry. While a particular new technology may be undoubtedly a popular topic of discussion at a given time, there is rarely ever a unanimous tr...