HID Global®, a worldwide pioneer in trusted identity solutions, announced that the company and its HID DigitalPersona® multifactor authentication software have been included in the “Champion” category of the 2019 Identity and Access Management (IAM) Emotional Footprint Diamond Report from SoftwareReviews, a division of world-class IT research and consulting firm Info-Tech Research Group.

Software users ranked HID DigitalPersona software in the top market quadrant containing solution vendors that are viewed most favorably by customers through unbiased software reviews. "We are very proud to have earned the strong relationship with our customers that SoftwareReviews has acknowledged with this IAM Champion ranking,” said Brad Jarvis, Vice President and Managing Director of Identity & Access Management Solutions (IAMS) with HID Global.

Service and support

The Emotional Footprint Diamond ranking was included in SoftwareReview’s IAM Emotional Footprint Report

“This is now the second consecutive year that SoftwareReviews has recognized HID DigitalPersona software as a top performer and the accomplishment highlights our ongoing commitment to meeting or exceeding our customers’ expectations every time we interact with them.”

The SoftwareReviews 2019 IAM Emotional Footprint Diamond illustrates how users view their interactions with eight software vendors based on two key metrics. The first is customer satisfaction with the software given the costs they are paying for it, and the second is their “net emotional footprint” based on the emotional responses they have toward vendor and product across a complex relationship spanning procurement, implementation, service and support.

Identity and Access Management market

According to SoftwareReviews, its emotional footprint evaluations are based on “100% user-review data, free of traditional components such as market presence and analyst opinion, which are opaque in nature and may be influenced by vendor pressure, financial or otherwise.” The Emotional Footprint Diamond ranking was included in SoftwareReview’s larger 2019 IAM Emotional Footprint Report, which provides a comprehensive evaluation of all relevant vendors in the Identity and Access Management market.

The report serves as a buyer’s guide for prospective purchasers that enables them to leverage the experiences of real users. Each product was compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape that is visualized in easy-to-understand charts and graphs.

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