HID Technical Services
HID Technical Services is responsible for managing the relationship with its HID Advantage Partners and customers throughout the technical engagement lifecycle to ensure that Genuine HID products and solutions are sold, delivered and supported according to best practice.
From initial contact through to post-sales support, its aim is to utilize common tools, processes, roles and responsibilities to deliver a service that exceeds expectations and ensures a seamless, scalable and successful experience.
The Technical Services organization has 4 major functions: Pre-Sales, Professional Services, Genuine HID Academy (Training) and Technical Support, all of which exist to bring value to both HID partners and end customers by extending HID's overall solution capabilities.
HID Technical Services are sold and delivered through the HID Advantage Partner Program together with other HID products and partner offerings. Working closely with partners, its aim is to create and deliver complete solutions for its end customers.
Customer Service
Contact HID Customer Service to get all of your order-related questions answered, including part number enquiries, shipping and stock questions and general order-related enquiries. You can also place an order with HID, using these helpful How to Order Guides. Alternatively, you can look up the status of an order, or request the return of an HID product.
 |
Developer Center
HID Global provides security developers new functionality and exciting features with software developer tool kits that are easy to integrate into third-party or in-house applications. Developers now have several Software Development Kit options to design, develop and deliver robust end-user products and solutions.
 |
Document Library
Visit the HID Document Library to find the documents you need. You can use the dropdown menus, or search for specific product documentation.
 |
Drivers & Downloads
Use the dropdown menus to find the drivers and downloads you want. You can also search by product or keyword. Lumidigm drivers can be found in the Lumidigm Developer Center.
 |
Order Status
Now HID's direct-order customers can quickly and easily obtain real-time order tracking information from HID's web site. This convenient Online Order Tracking tool eliminates time zone delays and the need to speak directly to a customer service representative. By using the site, you will know within seconds if an order has shipped, and can link directly to a carrier's websites for up-to-the-minute tracking information.
 |
Professional Services
HID Professional Services provides a proven methodology and the required expert resources to ensure best practice implementation of HID Global's products and solutions around the world. Their Professional Services portfolio comprises access control, banking & financial, visitor management, ID badge printing as well as custom service packages.
 |
Return Authorization
Use this RMA form to return an HID Global product. If you did not purchase your HID product from HID, please contact your original supplier for an RMA number.
 |
Training
Genuine HID Academy is committed to providing a world-class learning environment that enables professional development with the availability of product technical and sales training for the Identity and Access Management industry.
 |
Technical Support
HID Technical Support provides post-sales technical assistance to partners and customers globally. Technical support is delivered via phone, email and online and includes bug reports, enhancement requests, configuration issues, and general troubleshooting of products.
 |
HID products
HID news
There are many new technologies at ISC West this year. There are also some tried-and-true solutions on display. More mature products have the benefit of being fully vetted and battle-tested, which may make them a more comfortable choice for security customers. I had a couple of discussions on Day 2 of the show about the advantages, and possible drawbacks, of new products. “To a security director, when you say ‘new,’ he translates that into ‘risk,’” says Bill...
HID announces that its hardware-based HID ATOM™ document reader and HID U.ARE.U® facial recognition module have been integrated with Soloinsight's CloudGate™ visitor management and physical identity and access management (PIAM) platform to enhance the self-service visitor check-in kiosk from Connected Technology Solutions (CTS). Designed for global enterprises and critical infrastructure environments, the integration enables organizations to verify visitor identities before issui...
HID, a worldwide pioneer in trusted identity solutions, announces it has signed an agreement to transfer its Workforce Business Unit, which includes its PIAM (HID SAFE) and Visitor Management offerings (HID Visitor Manager and EasyLobby). The agreement contemplates the transfer of the Workforce Business Unit to SwiftConnect, a provider of the connected access network for connecting people to the right place at the right time. "The Workforce Business Unit has been a meaningful part of HID's jour...
HID white papers
HID case studies
Enhancing enterprise security is high on the list of priorities for businesses across sectors. Within the retail industry, there is an additional focus on enabling new ways of working through management tools. Integrated solutions and applications help to create a robust security landscape and ensure a future-ready posture as organizations look to address emerging risks and create better experiences for next-gen employees. Physical access control (i.e., the readers on the door and the credentia...
HID, a pioneer in trusted identity and access control solutions and Kodaa, an Australian digital consultancy, announces that Melbourne’s iconic 101 Collins Street tower is emerging as a live example of how mobile credentials are moving from pilot projects to everyday building operations - with thousands of tenants and visitors now accessing one of the city’s most prestigious commercial towers through their mobile wallet, without the need for a physical card. The Collins Street build...
How do you rethink and transform building access for a 241-year-old company? BNY started by asking employees. The response was encouraging. The BNY team found that employees embraced the concept of mobile access solutions. The thought of implementing access solutions was already being considered by the company and the team was excited about the idea of providing a modern experience that allows employees worldwide to conveniently access their building spaces with a simple iPhone or Apple Watch....
HID virtual events
HID Global
611 Center Ridge Drive
Austin
Texas 78753
Telephone: (512) 776-9000
