HID Technical Services

HID Technical Services is responsible for managing the relationship with its HID Advantage Partners and customers throughout the technical engagement lifecycle to ensure that Genuine HID products and solutions are sold, delivered and supported according to best practice.

From initial contact through to post-sales support, its aim is to utilize common tools, processes, roles and responsibilities to deliver a service that exceeds expectations and ensures a seamless, scalable and successful experience.

The Technical Services organization has 4 major functions: Pre-Sales, Professional Services, Genuine HID Academy (Training) and Technical Support, all of which exist to bring value to both HID partners and end customers by extending HID's overall solution capabilities.

HID Technical Services are sold and delivered through the HID Advantage Partner Program together with other HID products and partner offerings. Working closely with partners, its aim is to create and deliver complete solutions for its end customers.

Customer Service

Contact HID Customer Service to get all of your order-related questions answered, including part number enquiries, shipping and stock questions and general order-related enquiries. You can also place an order with HID, using these helpful How to Order Guides. Alternatively, you can look up the status of an order, or request the return of an HID product.

Developer Center

HID Global provides security developers new functionality and exciting features with software developer tool kits that are easy to integrate into third-party or in-house applications. Developers now have several Software Development Kit options to design, develop and deliver robust end-user products and solutions.

HID Global Developer Center

Document Library

Visit the HID Document Library to find the documents you need. You can use the dropdown menus, or search for specific product documentation.

HID Global Document Library

Drivers & Downloads

Use the dropdown menus to find the drivers and downloads you want. You can also search by product or keyword. Lumidigm drivers can be found in the Lumidigm Developer Center.

HID Drivers & Downloads

Order Status

Now HID's direct-order customers can quickly and easily obtain real-time order tracking information from HID's web site. This convenient Online Order Tracking tool eliminates time zone delays and the need to speak directly to a customer service representative. By using the site, you will know within seconds if an order has shipped, and can link directly to a carrier's websites for up-to-the-minute tracking information.

HID Global Order Status 2

Professional Services

HID Professional Services provides a proven methodology and the required expert resources to ensure best practice implementation of HID Global's products and solutions around the world. Their Professional Services portfolio comprises access control, banking & financial, visitor management, ID badge printing as well as custom service packages.

Return Authorization

Use this RMA form to return an HID Global product. If you did not purchase your HID product from HID, please contact your original supplier for an RMA number.

HID Global Return Authorization


Genuine HID Academy is committed to providing a world-class learning environment that enables professional development with the availability of product technical and sales training for the Identity and Access Management industry.

Technical Support

HID Technical Support provides post-sales technical assistance to partners and customers globally. Technical support is delivered via phone, email and online and includes bug reports, enhancement requests, configuration issues, and general troubleshooting of products.

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HID Global news

ISC West 2019 Day Two: Explaining The New And The Tried-And-True

There are many new technologies at ISC West this year. There are also some tried-and-true solutions on display. More mature products have the benefit of being fully vetted and battle-tested, which may make them a more comfortable choice for security customers. I had a couple of discussions on Day 2 of the show about the advantages, and possible drawbacks, of new products. “To a security director, when you say ‘new,’ he translates that into ‘risk,’” says Bill...

HID Global’s SOMA Chip Operating System Is First To Be Common Criteria Certified On NXP’s SmartMX3 Platform For E-Passports And E-ID Cards

HID Global, a globally renowned company in trusted identity solutions, has announced that it has expanded its HID SOMA chip operating system (COS) family with the addition of SOMA c016 on NXP Semiconductors' new SmartMX3 microcontroller. HID is the industry’s first to certify a native COS on NXP’s newest generation SmartMX3 platform to Common Criteria Evaluation Assurance Level 5+ (EAL5+). SOMA c016 integration with SmartMX3 “This accomplishment is in-line with our commitment...

HID Global’s Seos Credential Technology Enables Nymi Band 3.0 Users To Seamlessly Open Doors And Authenticate To Systems

HID Global, the globally renowned provider of trusted identity solutions, has announced that its next-generation Seos credential technology will enable Nymi Band 3.0 users to seamlessly open doors and authenticate to systems, devices and machines. Nymi Band 3.0 wearble wristband The Nymi Band is the world’s only workplace wearable wristband that, once authenticated, offers the convenience of continuously authenticating the identity of the user until it’s removed from the wrist. Thi...

HID Global case studies

HID Global Seos® Smart Cards And FARGO® Connect Help Secure Access To University Of Connecticut Student Campus

HID Global, a worldwide in trusted identity solutions, announced that the University of Connecticut (UConn) has selected its Seos® smart cards and HID® FARGO® Connect secure issuance solution to optimize student services and strengthen security across its five-campus network. The HID FARGO Connect cloud-based platform enables UConn to decentralize ID issuance and eliminate student wait times, while Seos technology eliminates the vulnerabilities of its legacy system. Identification p...

HID Global Seos Smart Cards And Credential Technology Ensure Authorized, Secure Access For Werkspace Indonesia

HID Global, a worldwide renowned company in trusted identity solutions, has announced that it has been selected by Jakarta-based service office provider, Werkspace Indonesia, to power its access control system, allowing several hundred users to access their co-working space conveniently and securely. Established in 2017, Werkspace is one of the fastest growing co-working space providers in Jakarta, and currently serves both startups and established businesses that need professional, reliable an...

AMAG Safeguards Valdosta Regional Airport

Valdosta Regional Airport in Valdosta, Georgia offers three daily commercial flights to and from Atlanta Hartsfield-Jackson International Airport, along with general aviation. The airport contains three runways, two of which are used by commercial aircraft. The airport offers ground transportation, free parking, a Subway restaurant, and many other services such as hangar space and flight training to name a few. Previously, Valdosta Regional Airport operated a legacy Matrix access control system...