HID Technical Services

HID Technical Services is responsible for managing the relationship with its HID Advantage Partners and customers throughout the technical engagement lifecycle to ensure that Genuine HID products and solutions are sold, delivered and supported according to best practice.

From initial contact through to post-sales support, its aim is to utilize common tools, processes, roles and responsibilities to deliver a service that exceeds expectations and ensures a seamless, scalable and successful experience.

The Technical Services organization has 4 major functions: Pre-Sales, Professional Services, Genuine HID Academy (Training) and Technical Support, all of which exist to bring value to both HID partners and end customers by extending HID's overall solution capabilities.

HID Technical Services are sold and delivered through the HID Advantage Partner Program together with other HID products and partner offerings. Working closely with partners, its aim is to create and deliver complete solutions for its end customers.

Customer Service

Contact HID Customer Service to get all of your order-related questions answered, including part number enquiries, shipping and stock questions and general order-related enquiries. You can also place an order with HID, using these helpful How to Order Guides. Alternatively, you can look up the status of an order, or request the return of an HID product.

Developer Center

HID Global provides security developers new functionality and exciting features with software developer tool kits that are easy to integrate into third-party or in-house applications. Developers now have several Software Development Kit options to design, develop and deliver robust end-user products and solutions.

Document Library

Visit the HID Document Library to find the documents you need. You can use the dropdown menus, or search for specific product documentation.

Drivers & Downloads

Use the dropdown menus to find the drivers and downloads you want. You can also search by product or keyword. Lumidigm drivers can be found in the Lumidigm Developer Center.

Order Status

Now HID's direct-order customers can quickly and easily obtain real-time order tracking information from HID's web site. This convenient Online Order Tracking tool eliminates time zone delays and the need to speak directly to a customer service representative. By using the site, you will know within seconds if an order has shipped, and can link directly to a carrier's websites for up-to-the-minute tracking information.

Professional Services

HID Professional Services provides a proven methodology and the required expert resources to ensure best practice implementation of HID Global's products and solutions around the world. Their Professional Services portfolio comprises access control, banking & financial, visitor management, ID badge printing as well as custom service packages.

Return Authorization

Use this RMA form to return an HID Global product. If you did not purchase your HID product from HID, please contact your original supplier for an RMA number.

Training

Genuine HID Academy is committed to providing a world-class learning environment that enables professional development with the availability of product technical and sales training for the Identity and Access Management industry.

Technical Support

HID Technical Support provides post-sales technical assistance to partners and customers globally. Technical support is delivered via phone, email and online and includes bug reports, enhancement requests, configuration issues, and general troubleshooting of products.

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