On March 15, 2021, DNAKE initiated a comprehensive after-sales service campaign, reaching various cities to enhance customer satisfaction. From March 15 to July 15, DNAKE focused on optimizing the value of its smart community and hospital solutions, adhering to their customer-first approach, "Your Satisfaction, Our Motivation."
Commitment to Continued After-Sales Care
Recognizing the pivotal role of technology in the operations of communities and hospitals, DNAKE emphasizes empowering clients and end-users through consistent after-sales support. The team recently visited Zhengzhou City, Chongqing City, and a nursing home in Zhangzhou City, performing troubleshooting and maintenance on smart access control, door lock, and nurse call systems to ensure service quality.
Services Rendered
The DNAKE after-sales team provided specialized maintenance services for smart door lock systems. This included system upgrade consultation, performance testing, and upkeep of video door phone systems for these projects, directly aiding property managers. Recognizing the inevitable wear and tear of smart door locks, the team addressed concerns from property management and homeowners, ensuring seamless access and security.
Support for Nursing Home Systems
In Zhangzhou City, the nursing home benefitted from the DNAKE nurse call system, which underwent maintenance and upgrades. These efforts focused on ensuring the medical facility's smart ward system operated efficiently, enhancing care delivery.
24/7 Online Support and Service Improvements
To boost service efficiency, DNAKE has upgraded its national customer service hotline, making it easier to address technical issues with DNAKE intercom products. They invite customers to submit inquiries via email for further assistance. For sales-related questions concerning products like video intercoms, smart home solutions, and smart door locks, DNAKE's sales team is readily available, promising reliable and integrated support.
Starting on March 15, 2021, DNAKE’s after-sales service team has left footprints in many cities to provide after-sales service.
In four months from March 15th to July 15th, DNAKE has always carried out after-sales service activities based on the service concept of " Your Satisfaction, Our Motivation", to give full play to the maximum value of the solutions and products relating to the smart community and smart hospital.
Continued After-sales Service
DNAKE is fully aware of the impact of technology and intelligence on the daily operations of communities and hospitals, hoping to empower the customers and end-users with continued after-sales services.
Recently, DNAKE’s after-sales service team has visited the communities in Zhengzhou City and Chongqing City as well as the nursing home in Zhangzhou City, troubleshot and conducted proactive maintenance on the products of smart access control system, smart door lock system, and smart nurse call system used in the projects to ensure the service quality of smart systems.
Services provided
DNAKE after-sales service team offered professional after-sales maintenance services for the smart door lock products
DNAKE after-sales team provided the services such as system upgrading guidance, product running condition tests, and maintenance of the products including the door station of video door phone applied in these two projects, to the property management staff.
As time goes by, the house may have different problems. As an important part of the house, smart door locks can’t avoid it. In response to the feedback problems from the property management department and the owners, the DNAKE after-sales service team offered professional after-sales maintenance services for the smart door lock products to effectively ensure the owners' access experience and home safety.
Nurse call system
DNAKE nurse call system was introduced into the nursing home in Zhangzhou City.
The after-sales service team provided maintenance and comprehensive upgrade services for the smart ward system and other products to ensure the efficient operation of the nursing home.
24-7 Online Service
To further optimize the company's after-sales service network and improve service efficiency, DNAKE recently upgraded the national customer service hotline. For any technical problems with DNAKE intercom products and solutions, submit the inquiries by sending an email.
In addition, for any inquiry about the business including video intercom, smart home, smart transportation, smart door lock, etc., welcome to contact the sales desk at any time. DNAKE is always ready to provide high-quality, comprehensive, and integrated service.
